Transfer Project Management Plan

The Transfer Management Project Coordinator is responsible for ensuring an orderly servicing transfer of mortgage loans from a
prior servicer. The following people and processes are in place to support the transfer of loans from Retiring Servicer.

Transfer Management Personnel Roles and Responsibilities

Transfer Management Personnel Roles Overview

#

Role

Responsible
Party

Responsibility

Responsible for overall vision and problem solving

Negotiate servicing transfer instructions

Ensure the programs and protocols are conducted within compliance

Serve as an escalation point for transfer-related issues
Set priorities and provides direction specific to each transfer

Senior Manager,
Servicing Transaction
Management (STM)

Nathan Sands

Manager, STM
Operational Reporting

Kalpak Naik

Manage transfer business unit's personnel

Coordinate with finance and accounting business units to
ensure appropriate funds disbursements

Manager, STM
Customer Experience

Abhishek Shukla

Ensure swift resolution of post-boarding customer issues

Ensure resolution especially on escalated individual loans
Ensure accurate mapping of Modification and default data as
per Ocwen standards
Ensure accurate boarding of Modification comments, flags and
Resolution tracking modules
Accurate upload of Default data, flags and modules
Coordinate with respective BUs for timely activation
Communicate with Prior servicer for data discrepancies

Assistant Manager,
STM Default Special
Handling

Sachin Khamkar

Assistant Manager,
STM Flow Boarding

Sahir Gujrathi

Assistant Manager,
STM Non Default
Special Handling and
QA

Assistant Manger, STM

Service Release and
RESPA Notifications

Team Leader, STM

Core Data

Karan Choudhary

Team Leader, STM

Workflows

Prachi Kanade

Monitor Workflows for TAT compliance

Review QA findings
Handle Compliance & Escalated requests

Manzur Mohammed

Manish Mecwan

Ensure accurate flow transfers

Coordinate with multiple BU's for timely activation
Re-processes core data mapping and exceptions
Ensure the accurate boarding of corporate advances
Monitor uploaded information of pending interest rate and
escrow balances
Ensure timely service release
Control all notifications sent/received at the time of the
transfer are RESPA compliant
Ensure the core data is correctly mapped
Communicate with prior servicer to identify incomplete data

10

Team Leader, STM-BSG

S. Kantharaju

Ensure appropriate information technology resources are

available to assist with the transfer
Track and Updates STM-BSG Tracker and follow up with
technology team

11

STM Project
Coordinator

AS ASSIGNED

Track steps in the transfer process to ensure all required tasks

are completed

12

STM Core Mapping

Coordinator(s)

AS ASSIGNED

Accurate mapping of data

Test validation of data (pre and at transfer)
Communicate data discrepancies with Prior Servicer
Ensure accurate upload of files, comments & flags
Develop solutions for any data integrity issues

13

STM Special Handling

Coordinators

AS ASSIGNED

Provide mapping requirements

Complete mapping validation exercises

Transfer Management Personnel Responsibilities

#

Role

Responsible
Party

Description

14

Servicing Transfer
Instructions (STIs)

Nathan Sands

15

Conversion Guide

Kalpak Naik

Documents the steps on the conversion. Documents cut-over

activities that include pre-implementation, implementation and
post implementation tasks

16

SFTP File Tracking

Pankit Upadhyay

Manages secure data transfer from prior servicer

Ensures receipt of documentation, distributes to appropriates
end users, and reconciles files received from prior servicer

17

Transfer Timelines

David Wakefield

Documents the key tasks chronologically

18

Action Items

19

Due Diligence
Questions and Results

David Wakefield

Establishes discussion and documentation of operational due

diligence questions for prior servicer for each special handling
process

20

Open Item Log

David Wakefield

Operational questions that may impact Data Field Mapping,

unresolved questions, deliverables and High Level Transfer
Related Items (i.e. Completion of Transfer Instructions)

David Wakefield

Provides overview regarding status of the transfer

21
22

Transfer Status Report

(4 Blocker)
Core Data: M&B
Mapping

Karan Choudhary

Karan Choudhary

23

Default Oversight

Sachin Khamkar

24

Foreclosure and
Bankruptcy Mapping

Hashim Hakam

25

Modification Mapping

26

History Lines

27

Notices

28

QA of Core Fields

29

Customer Experience

30

Activation Schedule

Kalpak Naik

31

Transfer
Management/Loan
Boarding P&P

Brandie Thomas

32

Lessons Learned

Pratik Desai
Manzur Mohammed

Manish Mecwan
Manzur Mohammed
Abhishek Shukla

Kalpak Naik

Outlines the data and operational agreements between the transferor and the
transferee

Checklist based on the STIs to check in docs, data, etc. that

were to be received from the transferor

Outlines our protocol for mapping data from transferor to

transferee's field
Documents the steps and performs oversight of all Default
conversion processes
Mapping and validation of Foreclosure, Bankruptcy, Third Party
Sales, and REO data
Mapping and validation of in-flight and modified data as well as
Short Sale, and DIL
Life of loan history, comments, pending interest rate and
escrow changes, and borrower billable corporate advance details
Goodbye
Hello
Debt Validation Notice (DVN)
Logic and Validation test scripts for core data
Ensures swift resolution of post-boarding issues impacting
customers; especially escalations on individual loans
Documents steps to activate loan with all supporting
data/teams
Addresses loan boarding policies and procedures
Addresses lessons from the transfer to be used to improve
future transfers

Loan Boarding Strategy

Pre-Transfer Processes
- The Project Coordinator develops the project plan documents to track overall assignments as established in the
Service Transfer Instructions (STI's) Conversion Guide and to be in compliance with policies and procedures.
- The Project Coordinator schedules necessary internal and external meetings with team members to follow up
procedures and to help clarifying uncertainties.
- The Project Coordinator engages IT resources to ensure transfer needs are covered.
- The Project Coordinator provides regular status updates (the Transfer Status Report) to the servicing business units.

Transfer Processes
- The Project Coordinator executes assigned tasks.
- The Project Coordinator tracks the completion of tasks internally following the Process Tracking.
Post-Transfer Processes
- The Project Coordinator monitors the completion of the tasks in the Process Tracking within a timeframe.

Record Services Transfer Plan and Impact Assessment

The Record Services Department locates, corrects, records, scans, ships, and tracks mortgage

documents following investor guidelines and the requirements determined by the investor and custodian.
The department uses document management vendors to store originals or copies of originals and electronic copies of mortgage documents. Vendor
audits ensure compliance with state and federal document retention guidelines. The Record Services department is responsible for transferring
complete files to new servicers, recovering and correcting documents for investors/custodians, and building positive relationships with servicers,
investors, and custodians by meeting deal requirements and investor guidelines.
The following processes are in place to support the transfer of loans from Retiring Servicer.

Pre-Transfer Processes
Assign a Team to work on the Inbound Transfer.

Roles and Responsibility Matrix

Role

Responsible
Party

Description
The Record Services sponsor is responsible for overall vision and problem

33

Senior Vice President

John Mongelluzo

34

Project Director

Patrick Glemser

Provides the direction and support to ensure all

stakeholders and the project team adhere to the schedule and
plan

35

Project Manager

Jamie Leeper

Builds and manages the project plan and transfer in checklist

Works with the Record Services team to meet the deal requirements

36

Manager

Ken Palmer

Responsible for preparation and recording of assignments and

Power of Attorneys
Clears exceptions sited by the custodian

37

Manager

Steve Haas

Responsible for reviewing a sample of acquired loans to

validate if the documentation and images are complete

38

Manager

Chad Delfs

Responsible for receipt and tracking of the physical files and

images

39

Transfer In Supervisor

Tracey Hillsgrove

Business Lead responsible for receiving physical files, scanning

physical files that are not imaged and obtains transfer in images

40

Document Control
Supervisor

Maria Thomas

Business Lead responsible for obtaining and securing the

collateral files and documents

41

Attribution Manager

Abhijeet
Paudwal

Business Lead responsible for indexing images for new loan

boarding, trailing documents and mail

42

Loss Mitigation Images

Jaya Manjunath

Business Lead responsible for indexing images for in flight risk

loans

solving. This role ensure that Ocwen obtains the servicing records and images
according to the purchase agreement

Complete an Acquisition Transfer In Checklist at the time the deal closed. Review and update the transfer checklist on
a regular basis.
Conduct weekly meetings to develop a plan and approach to receive the physical files and images. Provide transfer
instructions of the physical paper to Retiring Servicer.
Engage Iron Mountain to image and retain servicing files of Agency and MI loans according to the MD10 Ocwen
retention policy.
Ship all non-Agency files to Ocwen West Palm for imaging, indexing and retention according to the MD10 Ocwen
retention policy. This decision was made after the Process Control and Validation Team reviewed a sample of servicing
files and determined the images were not complete based on documents in the physical files.

Transfer Processes
Create (not record) approximately 110k Agency Assignments and provide to the custodians.
- Prepare and record corrective Assignments as necessary based on research findings to correct
chain of title or document errors.
- Prepare, approve and sign Lost Note Affidavits (LNA).
- Prepare and record required POAs.
Images are received, attributed and ingested into CIS (image repository for Ocwen).
Store physical files in West Palm and track their location.
Confirm custodial file locations on collateral transfers, update custodial locations in systems, and reconcile custodial locations for files that appear to
be missing. Clear agency exceptions cited by the custodians.

Post-Transfer Processes
The Process Validation and Control Team performs audits on the acquisition population of loans to ensure there are no gaps, risks, or issues with
the transfer of physical files and images. Iron Mountain will be evaluated on speed and quality.
The Record Services Department meets regularly to discuss status and adjust processes as
necessary. Project leadership meets with key stakeholders to report progress. Transfer issues will
be escalated to management ensuring a smooth transition from ____ to Ocwen.

Roles and Responsibilities for additional departments

#

Role

Responsible Party

Description

43

Escrow Administration
(Insurance)
Department

AS ASSIGNED

Ensure timely and accurate setup of insurance and flood

payee lists from prior servicer
Conduct periodic analysis sending out escrow statements and
resolving related issues

44

Real Estate and Tax

Servicing Department

AS ASSIGNED

Ensure that the taxes lines are accurately setup at transition

Monitor Tax Records post transition to ensure there is not
business impact

45

Automated Clearing
House (ACH) Cashiering
Department

AS ASSIGNED

Ensure timely and accurate setup of ACH draft

Reduce costs associated with mail services, eliminating the
stress hold by setup of ACH

46

Valuation Department

AS ASSIGNED

Provide the fair market values to the property considering the

gap model (i.e. living area, age, number of stories, proximity)

47

Real Estate Owned

(REO) Department

AS ASSIGNED

Ensure accurate and timely listing and selling of the newly

acquired assets

48

Real Servicing /
Investor Header SetUp Department

AS ASSIGNED

Create Deal/Investor numbers within Real Servicing

Load the Deal/Investor level servicing rules as required by
servicing agreement on specific dates

49

LRM Rules Matrix SetUp Department

AS ASSIGNED

Review servicing agreements provided by prior servicer and

compare against any rule matrices provided by the prior servicer
Input loss mitigation rules into Loan Resolution Module
Perform quality control review of the aforementioned steps