CARLA HOPFINGER

151 Island Way

Greenacres, FL 33413
carla.hopfinger@gmail.com
419-304-3669

EDUCATION
South University, West Palm Beach, FL
Master of Arts in Clinical Mental Health Counseling

Anticipated Graduation 6/2017

Tiffin University, Tiffin, OH

Bachelor of Arts in Psychology

2003-2006

Terra Community College, Fremont, OH

Associate of Science in Pre-Business

2000-2003

MASTERS LEVEL COUNSELING COURSES

Psychopharmacology
Couples, Marital, and Family Dynamics
Lifestyle and Career Development
Clinical Mental Health Counseling
Lifespan Development
Counseling Techniques
Research and Statistical Evaluation
Clinical Mental Health Appraisal I
Diagnostics of Psychopathology and Treatment
Group Dynamics
Multicultural Foundations
Counseling Theory
Professional Orientation and Ethics
Psychopathology
Human Sexuality

PROFESSIONAL TRAININGS

Adolescent Suicide, August 13, 2016.

Autism Spectrum Disorder, July 9, 2016.
Who's That in the Room: Interpreters in Counseling, May 14, 2016.
We Learn Play, May, 2016.
Advocacy with Victims of Sexual Assault, April 23, 2016.
Domestic Violence, March 3, 2016.
Supervision, Contracting and State Regulation, February 27, 2016.
Common Errors and Unethical Practices, January 27, 2016.
Family Trauma and Resiliency, October 24, 2015.
Self-Injurious Behaviors of Adolescents, August 28, 2015.
Working With Detained Youth, August 15, 2015.
Play Therapy, July 11, 2015.
Introduction to the Baker Act, October 24, 2011.

EXPERIENCE / INTERNSHIPS
Intern
Center for Child Counseling

4/2016 - Present

Palm Beach Gardens, FL

Facilitate play therapy sessions with groups of children ages 2-4.
Document clinical notes of play therapy sessions, highlighting child's actions, activity level, mood, remarks, and other relevant
information to therapy.
Assist preschool teachers in classrooms with daily activities with children and work with children on sharing, listening, and
problem solving.
Attend company sponsored trainings to learn information on play therapy and play therapy models.
Participate in group supervision sessions, discussing cases and areas of concern with supervisor and other interns.
Conduct individual research utilizing books and media.
Retail Sales Consultant
6/2013 - Present
AT&T Mobility
Palm Beach Gardens, FL
Sell products and services to customers by uncovering needs and offering solutions.
Perform customer service transactions, such as analyzing bills, processing bill payments, and educating customers on devices and
services.
Assist in inventory counts and merchandising resets.
Sales Associate
Old Navy
Wellington, FL
Trained new hires.
Assisted with cash and inventory control.
Processed sales, returns/exchanges, and credit card applications using a cash register.
Monitored the store fitting room to ensure customer satisfaction and merchandise security.
Returned merchandise to sales floor and maintained neat and organized displays.
Processed merchandise price changes and markdowns using an inventory scanner.
Assisted customers with selecting and/or locating merchandise.

10/2010 - 11/2014

Employment Counselor
9/2011 - 6/2013
Work Opportunities Unlimited
West Palm Beach, FL
Managed a caseload of 30-40 clients with various barriers to employment.
Performed intakes with new clients, assessing their skills and abilities in order to determine a job match.
Prepared clients for employment by assisting with resume creation and updates, interview techniques, and other relevant job
seeking strategies.
Networked with local employers and maintained partnerships in order to stay current with job openings and to secure employment
for clients.
Conducted monthly job skills meetings with a group of clients.
Supported clients in secured employment by developing and maintaining a retention plan.
Generated daily and monthly reports and case notes.
Retail Sales Operations
5/2005 - 7/2010
Verizon Wireless
Fremont, OH and Lincoln, NE
Assisted multiple retail locations with operational and merchandising needs.
Analyzed daily audit reports and Cash Management procedures and coached store representatives and managers on opportunities.
Monitored all store employees' compliance with policies and procedures.
Trained and assisted Alltel brand representatives and managers during the acquisition of Alltel.
Conducted customer survey follow-up calls and coached store representatives on results.
Completed daily audit reports.
Performed audits at various retail locations.

Updated daily sales trackers.

Maintained inventory levels, ordered, received, and transferred store inventory, and performed weekly returns to the warehouse.
Acted as the store location's merchandising main contact and performed all merchandising tasks.
Managed store flow by organizing and prioritizing store traffic.