sri82016 Lve Assistance © Chat a= 8 Krishna Chaitanya: Hi, my name is Krishna Chaitanya. How may | help you? © Krishna Kusuma: Hi © Krishna Kusuma: Here is Krishna too © Krishna Kusuma: I'm using Moto G 2nd Gen © Krishna Kusuma: | have not received any software update © Krishna Kusuma: My current version is 5.0.2 & Krishna Chaitanya: Sorry to hear that. & Krishna Chaitanya: | will certainly help you & Krishna Chaitanya: May I know the source of purchase ? © Krishna Kusuma: Please © Krishna Kusuma: Flipkart & Krishna Chaitanya: Thank you for providing information 8 krishna Chaitanya: May I know which network you are using to check system updates. Is it 3G or wi? © Krishna Kusuma: Both © Krishna Kusuma: message is showing software is up to date {8 Krishna Chaitanya: Have you unlocked the device boot loader ? krishna Kusuma: my colleagues who r using Moto G 2nd, received update to Marshmallow © Krishna Kusuma: 6.0 © Krishna Kusuma: No © Krishna Kusuma: | didn't do anything 8 krishna Chaitanya: Okay, Have you performed factory reset and cross checked for updates ? © Krishna Kusuma: ya © Krishna Kusuma: done that to © Krishna Kusuma: but no use 8 krishna Chaitanya: Okay. No worries. | will provide the service centre details in your location. Please Visit the service centre. The authorized technician will help you to update the device 8 Krishna Chaitanya: May | know your location ? © krishna Kusuma: Mumbai & Krishna Chaitanya: Please wait a minute © Krishna Kusuma: ok & Krishna Chaitanya: Newtech 211 VARDHAMAN MARKET SECTOR 17,VASHI ASHI - MH 022- 41231928 hipssimotorole-mobiliy-on in custhelp comfagplchallcal_landingrs|_amakKrishralas|_ramelKusumalemallkkusumaS6%d0gmailcom 4ssxia2016 Live Assistance 10:00-18:00 Mon-Sat {8 Krishna Chaitanya: Ccom Telecommunications Pvt Ltd F-11, First Floor Eternity Mall Teen Haath Naka Thane - MH 022 40242606 10:00-18:00 Mon-Sat 8 Krishna Chaitanya: B2X THANE MUMBAI ‘Shop No 5, Dev prayag CHS, Bhakti Mandir Road, Opp Thanawala Garage, Hariniwas Circle, Thane - 400601 Panchpakhadi Thane - MH 022-25443357 10:00-18:00 Mon-Sat 8 Krishna Chaitanya: B2X BORIVILLI Orchid Plaza, 1st Floor, 107, Near Platform No 8, Dattapada Road, Borivali (West), Mumbai 400092 Dattapada Road, Borivali (West), Mumbai 400092 Mumbai - MH 7045650755 40:00-18:00 Mon-Sat & Krishna Chaitanya: Sunday and other national holiday will be off. © Krishna Kusuma: Sir, {& Krishna Chaitanya: Yes, Please Krishna Kusuma: These service centre take too much time © Krishna Kusuma: I would like to know the procedure for updating © Krishna Kusuma: my product is out of warranty Krishna Kusuma: and they will charge unnesarily Q krishna Chaitanya: That will not takes more time to update, hipssimotorole-mobiliy-on in custhelp comfagplchallcal_landingrs|_amakKrishralas|_ramelKusumalemallkkusumaS6%d0gmailcomsaz0%6 Live Assistance 8 Krishna Chaitanya: After warranty expired it Krishna Kusuma: Correct | agree © Krishna Kusuma: but, my other colleagues who r also purchased with me Krishna Kusuma: received update hna Chaitanya: The updates will be rolled out randomly based on the IMEI numbers. Q krishna Chaitanya: Some devices will get that update later definitely © Krishna Kusuma: Shall | give my IMEI no. Q krishna Chaitanya: Sorry, the updates will be rolled out by development only Q krishna Chaitanya: This is completely trouble shooting support 8 krishna Chaitanya: You need to wait for the update, there is no other alternate option available right now © Krishna Kusuma: Another problem is also there © Krishna Kusuma: my battery is draining heavily & Krishna Chaitanya: Yes, Please © Krishna Kusuma: how can i minimize Q krishna Chaitanya: May I know how much time did you get battery backup, Once you charged the device completely ? G Krishna Chaitanya: Are we connected 2 Q Krishna Chaitanya: “If there is no exchange of messages in 2 minutes the chat session will be closed automatically.” be a paid service only im connected Take Today's example © Krishna Kusuma: For battery charging from 12% to 95 % it took about 4 hours © Krishna Kusuma: at morning 7 am my battery is 95% Krishna Kusuma: now it is about 40% © Krishna Kusuma: within 5 hours is has drained too much Krishna Kusuma: pl help Q krishna Chaitanya: May I know are you using the device long time for games and mobile data ? Krishna Kusuma: no games at all © Krishna Kusuma: in between i used 3G data for about 50 min, Krishna Kusuma: but it is data on Q Krishna Chaitanya: Are you charging using USB or Motorola charger which came with Box.? © Krishna Kusuma: i have used out of that 20 min in surfing © Krishna Kusuma: Motorola Charger always © Krishna Kusuma: 22 8 Krishna Chaitanya: Check what exactly is draining the battery. Go to Settings>>Battery. Under battery check which app is consuming more battery.[fit is 3rd party app please uninstall it if not required. {8 Krishna Chaitanya: Make sure that there is a good signal strength for the network.To check for the signal strength goto Settings>>battery, Click on the battery graph>>In history details check for Mobile Network Signal Q krishna Chaitanya: I request you follow the below tips and check with battery backup 8 krishna Chaitanya: Reduce the brightness to Auto or lower down the brightness levels under Settings- tpssimetrolamobiy-enincusthep comagplchalhal landings nameiKrishalas rametKusumalemailkkunumsdSti¢Ogml.consa2016 Live Assistance -Display-Brightness Reduce the sleep timeout- under Settings--Display-Sleep-Set it to 30 sec Disable live wallpaper ( if any) under Settings--Display-Wallpaper Close all the background applications. 8 krishna Chaitanya: Tum off Wi-Fi when not required Turn off 3G when not required Turn off Bluetooth when not required 8 krishna Chaitanya: Checking the device for a day in safe mode and check the battery performance Updating the Android Version Performing factory reset After factory reset shouldn't install any app and then check how long battery lasts after 100% charge. © Krishna Kusuma: Ok Krishna Kusuma: for battery status Krishna Kusuma: andriod system consumed 18% hna Kusuma: screen 9% ishna Kusuma: whatsapp 4% Q krishna Chaitanya: Okay, Please follow the above tips and check with issue Q krishna Chaitanya: Are you aware of safe mode ? © Krishna Kusuma: No Krishna Kusuma: how to do & Krishna Chaitanya: Press power key for 2-3 sec >> You will get power OFF option >> tap and hold on Power off option on display for 5 to 10 seconds >> select reboot to safe mode. 8 krishna Chaitanya: To come out from safe mode. Please switch OFF the device and switch ON the device normally. In safe mode third party apps will not be able to access krishna Chaitanya: Please keep the device in safe mode for 24 hours and cross check with the issue stil persists or not. If the device works fine in safe mode, then revert back to normal mode after 24 hours and check the same. Krishna Kusuma: OK e@ 8 Krishna Chaitanya: Sorry, there is no other alternate options available. Final option is factory reset only © Krishna Kusuma: Ok © Krishna Kusuma: Thanks for your suggestions hna Kusuma: is there any other alternative methods are there to avoid draining hipssimotorole-mobiliy-on in custhelp comfagplchallcal_landingrs|_amakKrishralas|_ramelKusumalemallkkusumaS6%d0gmailcom assx1a2016 Live Assistance 8 Krishna Chaitanya: Is there anything else | may assist you with? {8 Krishna Chaitanya: We request you to take the survey which would be sent to your email address. It will help us to improve our level of customer service Q krishna Chaitanya: Thank you for contacting Motorola, Have a great day. Krishna Chaitanya has disconnected, hipssimotorole-mobiliy-on in custhelp comfagplchallcal_landingrs|_amakKrishralas|_ramelKusumalemallkkusumaS6%d0gmailcom