840DFBFE Remote Diagnosis

Description of Function 04/2003 Edition
Remote Diagnosis
SINUMERIK 840D/840Di/810D
Remote Diagnosis
FE1
AlarmTriggered
Messaging by E-Mail:
@Event
FE2
Remote Diagnosis
pcAnywhere
FE3
Remote Diagnosis
Description of Function
References
Index
Valid for
Control
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
SINUMERIK
Software version
840D
6
840DE (export version)
6
840D powerline
6
840DE powerline
6
840Di
2
840DiE (export version) 2
810D
3
810DE (export version)
3
810D powerline
6
810DE powerline
6
04.03 Edition
3ls
SINUMERIK Documentation
Printing history
Brief details of this edition and previous editions are listed below.
The status of each edition is shown by the code in the Remarks column.
Status code in the Remarks column:
A . . . . . New documentation.
B . . . . . Unrevised reprint with new Order No.
C . . . . . Revised edition with new status.
If factual changes have been made on the page since the last edition,
this is indicated by a new edition coding in the header on that page.
Edition
02.01
11.01
04.03
Order No.
6FC5297-0AF00-0BP0
6FC5297-0AF00-0BP1
6FC5297-0AF000BP2
Remarks
A
C
C
This manual is included in the documentation on CD-ROM (DOCONCD)

Edition
Order No.
Remarks
09.03
6FC5298-7CA00-0BG0
C
Trademarks
SIMATICr, SIMATIC HMIr, SIMATIC NETr, SIROTECr, SINUMERIKr and SIMODRIVEr are trademarks of
Siemens. Other product names used in this documentation may be trademarks which, if used by third
parties, could infringe the rights of their owners.
Further information is available on the Internet under:

http://www.ad.siemens.de/mc
Other functions not described in this documentation might be

executable in the control. This does not, however, represent an
obligation to supply such functions with a new control or when
servicing.
This publication was produced with Interleaf V7.

The reproduction, transmission or use of this document or its
contents is not permitted without express written authority. Offenders
will be liable for damages. All rights, including rights created by patent
grant or registration of a utility model or design, are reserved.
We have checked that the contents of this document correspond to

the hardware and software described. Nonetheless, differences might
exist and therefore we cannot guarantee that they are completely
identical. The information contained in this document is, however,
reviewed regularly and any necessary changes will be included in the
next edition. We welcome suggestions for improvement.
E Siemens AG, 2003. All rights reserved
Subject to changes without prior notice.
Order No. 6FC5 297-0AF00-0BP2

Printed in Germany
Siemens Aktiengesellschaft
Preface
Reader
information
The SINUMERIK documentation is divided into 3 different levels:
S General Documentation
S User Documentation
S Manufacturer/Service Documentation
This documentation is intended for the manufacturers of machine tools. It
provides a detailed description of the functionality of the SINUMERIK
840D/810D and SINUMERIK FM-NC control systems.
The Descriptions of Functions only apply to the software versions specified.
When a new software version is released, the Description of Functions for that
software should be ordered. Old Descriptions of Functions are not necessarily
applicable to new software versions.
Please consult your local Siemens office for more detailed information about
other SINUMERIK 840D/840Di/810D and SINUMERIK FM-NC publications as
well as the publications that apply to all SINUMERIK controls (e.g. Universal
Interface, measuring cycles).
Note
Other functions not described in this documentation might be executable in the
control. This does not, however, represent an obligation to supply such
functions with a new control or when servicing.
Hotline
If you have any questions about the control, please contact the hotline:
A&D Technical Support
Phone.: ++49(0)1805050 222

Fax:
++49(0)1805050 223
Email: adsupport@siemens.com
Please send any questions about the documentation (suggestions for

improvement, corrections) to the following fax number or email address:
Fax: ++49(0)913198 2176
Email: motioncontrol.docu@erlf.siemens.de
Fax from: see reply from at the end of the manual.
Internet addresss
SINUMERIK
http://www.ad.siemens.de/mc
Siemens AG, 2003. All rights reserved

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) 04.03 Edition
04.03
SINUMERIK 840D
powerline
From 09.2001,
S SINUMERIK 840D powerline and

S SINUMERIK 840DE powerline
are available, with improved performance. A list of the available powerline
modules can be found in the hardware description /PHD/ in Section 1.1.
SINUMERIK 810D
powerline
From 12.2001,
S SINUMERIK 810D powerline and

S SINUMERIK 810DE powerline
are available, with improved performance. A list of the available powerline
modules can be found in the hardware description /PHC/ in Section 1.1.
Aim
The Description of Functions provides the information required for configuration

and installation/start-up.
Target groups
The Description of Functions therefore contains information for:
S The configuring engineer

S The system start-up engineer after configuration and installation of the
machinery and equipment
S The service technician for checking and interpreting the status displays and
alarms
vi
Important
This documentation applies to:
D
SINUMERIK 840D control,
software version 6
D
SINUMERIK 810D control,
software version 6
D
SINUMERIK 840Di control
software version 2

10.00
04.03
Specification of
the software
version
The software versions specified in this documentation refer to the SINUMERIK

840D control; the parallel software version for the SINUMERIK 810D control (if
the function is released, see /BU/,Catalog NC 60) is not specified explicitly. The
following applies:
Table 1-1
Equivalent software versions
SINUMERIK 840D
software version
SINUMERIK 810D
software version
6.3 (09.01)
corresponds to
6.1 (12.01)
4.3 (12.97)
corresponds to
2.3 (12.97)
3.7 (03.97)
corresponds to
1.7 (03.97)
Symbols
Danger
This warning notice means that loss of life, severe personal injury or substantial
material damage will result if the appropriate precautions are not taken.
Warning
This warning notice means that loss of life, severe personal injury or substantial
material damage could result is the appropriate precautions are not taken.
Caution
This warning notice (with warning triangle) means that a minor personal injury
may result if the appropriate precautions are not taken.
Caution
This warning notice (without warning triangle) means that a material damage
may result if the appropriate precautions are not taken.
Achtung
This symbol appears whenever an undesired event may occur if the respective
notice was not heeded.

vii
04.03
Important
This symbol appears in the documentation when important information is being
conveyed.
Note
This symbol appears in the documentation whenever a reference is made to
another subject.
viii

Remote Diagnosis (FBFE)
Remote Diagnosis SINUMERIK (FE1)
Inhalt
1
Brief description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/1-5
1.1
Remote diagnosis for SINUMERIK (SW 4 and higher) . . . . . . .
FE1/1-5
1.2
Remote diagnosis for MMC 100.2 (SW 5.1.40 and higher) . . . .
FE1/1-8
1.3
Remote diagnosis for Sinumerik HT6 . . . . . . . . . . . . . . . . . . . . . .
FE1/1-10
Hardware configuration for remote diagnosis . . . . . . . . . . . . . . . . . . . . .
FE1/2-13
2.1
2.1.1
2.1.2
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MMC 102/103 and PCU50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MMC 100.2 and HT6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/2-13
FE1/2-13
FE1/2-14
2.2
Booting the MMC 103/PCU50 in service mode . . . . . . . . . . . . . .
FE1/2-15
2.3
2.3.1
2.3.2
2.3.3
Modem, analog or ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing/configuring an analog modem . . . . . . . . . . . . . . . . . . . .
Installing and configuring the ISDN terminal adapter . . . . . . . . .
Installing and configuring the ISDN Fritz!Card . . . . . . . . . . . . . .
FE1/2-17
FE1/2-18
FE1/2-23
FE1/2-27
2.4
Network (MMC 102/103/PCU50 only) . . . . . . . . . . . . . . . . . . . . . .
FE1/2-28
2.5
2.5.1
2.5.2
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the Internet for (SW 4.2 and higher) . . . . . . . . . . . .
Configuring the Internet for PCU50 . . . . . . . . . . . . . . . . . . . . . . . .
FE1/2-34
FE1/2-34
FE1/2-43
2.6
Windows with gateway (MMC 102/103/PCU50 only) . . . . . . . . .
FE1/2-56
Software installation and start-up on the 840D with MMC 103, V4.x
and higher and PCU50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/3-57
3.1
3.2
3.3
3.4
Installing remote diagnosis from the CD-ROM drive

on the PC/PG across the network . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/3-58
Installing remote diagnosis from the PC/PG floppy drive

across the RS-232-C (V.24) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/3-59
Installing remote diagnosis for Win32 from a floppy drive directly

on the control with MMC 103 4.x and higher and a PCU50 . . .
FE1/3-60
Installing the host on the MMC 103 V4.x and higher and PCU50
FE1/3-68

FE1/i
Remote Diagnosis (FE1)
3.5
4
Software installation and start-up on the 840D with

MMC 102/103 V3.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/4-71
Installing remote diagnosis (Win16 version) from a floppy drive directly

on the control with MMC 102/103V3.x . . . . . . . . . . . . . . . . . . . . .
FE1/4-71
4.2
Deinstalling the remote diagnosis software

on the MMC 102/103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/4-80
Software installation and start-up on the MMC 100.2 and HT6 . . . . . .
FE1/5-81
5.1
Installing the MMC 100.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/5-81
5.2
Installing and configuring the software on the MMC 100.2 . . . .
FE1/5-82
5.3
Installing and configuring the software on the HT6 . . . . . . . . . . .
FE1/5-88
5.4
Activating remote diagnosis subsequently . . . . . . . . . . . . . . . . . .
FE1/5-94
5.5
Closing remote diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/5-94
5.6
Deinstalling remote diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/5-94
Installing the remote diagnosis software on the PC (viewer) . . . . . . .
FE1/6-95
6.1
Viewer for Windows 95/98/NT . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/6-95
6.2
Viewer for Windows 3.1, Windows for Workgroups 3.11 . . . . . .
FE1/6-96
6.3
Viewer for MS-DOS

(required if MMC 100.2/HT6 is used as the host) . . . . . . . . . . . .
FE1/6-97
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/7-99
7.2
General on connection setup with viewer for Win32

(Windows 95/98/NT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/7-99
Establishing a connection with the viewer for Windows 95/98/NT

(MMC 102/MMC 103/PCU50) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/7-99
7.3
Cascaded connection buildup with the viewer/host under Windows NT

(MMC 102/103/PCU50) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/7-104
7.4
Establishing a connection with the viewer for Windows 3.1X

(MMC 102/103) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/7-106
Establishing a connection with the viewer under MS-DOS

(MMC100.2/HT6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/7-108
Functions of the viewer PC, version Win32 . . . . . . . . . . . . . . . . . . . . . . .
FE1/8-109
8.1
Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/8-110
8.2
File transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/8-110
8.3
Chat for MMC 102/103 and PCU50

(communication via text input window) . . . . . . . . . . . . . . . . . . . . .
FE1/8-111
8.4
Terminal emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/8-112
8.5
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/8-112
8.6
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/8-112
7.5
FE1/ii
FE1/3-70
4.1
7.1
Deinstalling the remote diagnosis software on the MMC 103 V4.x

and higher and PCU50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
04.03

04.03
Functions of viewer PC, version Win16 . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/9-113
9.1
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/9-114
9.2
File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/9-114
9.3
Chat for MMC 102/103

(Communication with text input window) . . . . . . . . . . . . . . . . . . .
FE1/9-115
9.4
Terminal emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/9-116
9.5
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/9-116
9.6
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/9-116
Function of viewer PC (MMC 100.2/HT6) . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/10-117
10.1
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/10-117
10.2
File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/10-118
10.3
Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/10-119
11
Boundary conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/11-121
12
Tips and tricks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/12-123
10
12.1
13
Cascading from the Win viewer with the Gateway

to the DOS host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/12-123
12.2
Automatic installation of remote diagnosis . . . . . . . . . . . . . . . . . .
FE1/12-125
12.3
Adapting the remote diagnosis window . . . . . . . . . . . . . . . . . . . .
FE1/12-134
12.4
Repeated restart request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/12-135
12.5
Tips for eliminating modem connection problems . . . . . . . . . . . .
FE1/12-135
12.6
Bluescreen service when establishing first connection

after booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/12-135
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE1/13-137
13.1
FE1/13-137
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FE1/iii
04.03
Notes
FE1/iv

Brief description
1.1
Remote diagnosis for SINUMERIK (SW 4 and higher)
Scope of supply
and installation
The remote diagnosis software 6.1 for SINUMERIK is supplied on CD-ROM.

The CD-ROM contains several directories for creating diskettes. These
directories are subdivided into the various installation types. Under these
directories the installation types are divided up into diskettes. All of the diskettes
each in a subdirectory provide a version of remote diagnosis for different
operating systems.
S Windows 95/98/NT
Win32\Disk04
S Win 3.x:
Win16\Disk13
S DOS:
DOS\Disk13
To create one of these diskette sets, the contents of the corresponding

directories of a version are copied to a diskette each.
On SINUMERIK 840D MMC 103, SW 4.x and higher and a PCU50, the Win32
variant is installed in all cases.
Insert the first diskette to start the installation.
Enter the following line in Windows service mode (with MMC environment) in
the Start menu under Run:
S Windows 95/98/NT
a:\setup32
S Win 3.x:
a:\install
S DOS:
a:\installd
From SW 3.1 onwards, the remote diagnosis option is available for the
SINUMERIK 840D. With remote diagnosis, the MMC 102/103/PCU50 on the
machine is connected to another PC via modem, ISDN card, via a serial
interface, network or via Internet. On the PC the same display appears as on
the control. You can operate the MMC 102/103/PCU50 from the PC.
Restrictions
regarding the
scope of delivery
To limit the scope of the Installation Guide, only one device was described per
connection type as an example.

FE1/1-5

1.1 Remote diagnosis for SINUMERIK (SW 4 and higher)
Table 1-1
List of tested communication devices

Type of communication
Remote diagnosis
functions
04.03
Communication device
Analog phone link
USRobotics 56K FAX EXT
Digital phone link
Sportster ISDN TA ext.
Network connection
3COM Etherlink III, 3C509B-Combo
The remote diagnosis comprises the following main functions:
S Remote Control
S File Transfer
S Chat
Remote Control
The service engineer (viewer) can set up a direct remote control link which
allows him/her to operate the control system (host) interactively using a
keyboard and mouse. The same functionality and screen contents are available
on the viewer side as on the control system (host).
File
Transfer
r
Files can be transferred between PC and control system in both directions.
Chat
The chat function can be used for communication between the two operators on
the PC and on the MMC 103/PCU50. The operators can enter texts
simultaneously via an input window and read messages from the partner in an
output window.
Host 840D
For the purpose of remote diagnosis, the MMC 103/PCU50 is designated Host
840D. Any software with the same name must be installed on the MMC 103/
PCU50. Once this software is activated, the MMC 103/PCU50 can be operated
from the Viewer PC.
Viewer 840D
The PC connected to the control system is designated as the Viewer 840D.

The viewer PC can be run under both Windows 95/98 and NT 4.0. The
installation routine detects automatically which operating system is installed.
Modem
Minimum requirements are a 9600 baud modem. This Manual describes the
3Com/US Robotics 56 K EXT modem.
ISDN
We recommend the external ISDN terminal adapter 3Com/US Robotics

Sportster. It is treated in the same way as a modem.
For the ISDN card, the ISA card AVM Fritz!Card Classic is recommended. The
ISDN card can be used from the new remote diagnosis version V6.0 on the
PCU50.
FE1/1-6

04.03
1.1

Remote diagnosis for SINUMERIK (SW 4 and higher)
Network
The remote diagnosis can also be used on the MMC 102/103/PCU50 via an
Ethernet network using the TCP/IP (Windows sockets) protocol. For the network
card, Siemens recommends the 3COM Etherlink III Network Card
(3C509B-Combo or 3C905B-TX). In addition, a PCI/ISA adapter must be
installed on the MMC 102/103.
With the MMC 100.2/HT6, no network connection is possible.
Internet
With the MMC 103, V4x. and higher and a PCU50, remote diagnosis can also
be run via the Internet. This requires an Internet provider (e.g., T-Online, AOL)
providing a PPP dial-in node (analog or ISDN). In addition, either a modem, an
ISDN terminal adapter, or an ISDN card is required for the connection from the
MMC 103/PCU50 or PC to the dial-in node. On the Viewers side, Windows
95/98 or NT must be installed.
Gateway
The remote diagnosis can also be operated over a Windows NT 4.0 gateway.
This gateway is the link between the service PC and the MMCs connected to
the customer Ethernet network. The service PC and the gateway are connected
via modem or ISDN. The MMCs are connected to the gateway via Ethernet
(TCP/IP). Here there are generally two possibilities:
1. From PC viewer > gateway host and further from gateway viewer > MMC
host
2. With the gateway as RAS directly from the PC viewer > MMC host
Keyboard, mouse
For more user-friendly operation of the remote diagnosis on the control, connect
a keyboard and a mouse if required. These items of equipment facilitate text
inputs in the chat window. A keyboard and possibly a mouse are needed in all
cases for installation and configuration. The operation of the remote diagnosis is
possible on control systems with OP3X or OP01x also without a keyboard.

FE1/1-7

1.2 Remote diagnosis for MMC 100.2 (SW 5.1.40 and higher)
1.2
04.03
Remote diagnosis for MMC 100.2 (SW 5.1.40 and higher)

The option Remote diagnosis under MMC 100.2 differs in many aspects from
the remote diagnosis of the MMC 102/103 and PCU50. The differences are
explained in this section. The description and instructions for remote diagnosis
above generally apply to both MMC 102/103 and MMC 100.2. The differences
are each described separately.
Scope of delivery
and installation
In contrast to the MMC 102/103/PCU50, the MMC 100.2 has no free hard disk
capacity and is based on the DOS operating system. For that reason, the
remote diagnosis software for the MMC 100.2 is supplied on a PC Card. This
contains the complete software for using the remote diagnosis functions and is
plugged into the MMC 100.2. The scope of functions of the software for the
MMC 100.2 is limited compared with the MMC 102/103 and PCU50. The same
software is used on the viewer (PC) as on the MMC 102/103/PCU50 (see
Section 1.1 Scope of delivery and installation).
Note
If you use a Windows operating system on the Viewer PC for remote diagnosis
on the MMC 100.2, the DOS software must be installed and operated in the
Windows DOS box.
The Windows versions of the remote diagnosis cannot be used here.
Functions
The connection of the MMC 100.2 (host) to the PC (Viewer) is only possible
with a modem. The viewer and host cannot be linked by Internet, network or
gateway.
The remote diagnosis option for MMC 100.2 offers the following functions:
S Remote control (cf. MMC 102/103/PCU50)

S File transfer (cf. MMC 102/103/PCU50)
S Chat, Dialog; in limited form only via part program
Remote control
allows him/her to operate the control MMC 100.2 (host) interactively using a
keyboard and mouse. The same functionality and screen contents are available
on the viewer side as on the MMC 100.2 (host).
File transfer
Files can be transferred between the PC and MMC 100.2 via the modem link.
The files can only be stored on the MMC 100.2 on RAM diskE:. All other
drives have read status only.
FE1/1-8

04.03
1.2

Remote diagnosis for MMC 100.2 (SW 5.1.40 and higher)
Chat
The chat function is not implemented in the MMC 100.2. The users of the viewer
and host can communicate only indirectly by means of a part program.
Host 840D/810D
For the purpose of remote diagnosis, the MMC 100.2 is designated Host
840D/810D. Software with the same name must be installed on the MMC
100.2. Once this software is activated, the MMC 100.2 can be operated from the
Viewer PC.
Viewer 840D/810D
The PC connected to the control system is designated as the Viewer

840D/810D. The viewer PC can be run under Windows 3.1/3.11, Windows 95
or NT 4.0. The DOS variant of the remote diagnosis must be installed.
Modem
Basic prerequisite for communication is a modem with at least 9600 baud, It is

connected to the serial port on the PC and MMC 100.2.

FE1/1-9

1.3 Remote diagnosis for Sinumerik HT6
1.3
04.03
Remote diagnosis for Sinumerik HT6

The option Remote diagnosis for HT6 differs in some regards from the remote
diagnosis of the MMC 102/103/PCU50. The differences are explained in this
section. The description and instructions for remote diagnosis above generally
apply to both MMC 102/103/PCU50 and HT6. The differences are each
described separately.
Scope of delivery
and installation
In contrast to the MMC 102/103 and PCU50, the HT6 has no free hard disk
capacity and is based on the DOS operating system. The remote diagnosis
software is already saved on the EPROM in the case of HT6. The scope of
functions of the software for the HT6 is limited compared with the MMC 102/103
and PCU50.
Note
If you use a Windows operating system on the Viewer PC for remote diagnosis
on the HT6, the DOS software must be installed and operated in the Windows
DOS box.
The Windows versions of the remote diagnosis cannot be used here.
Functions
The connection of the HT6 (host) to the PC (Viewer) is only possible with a
modem. The viewer and host cannot be linked by Internet, network or gateway.
The remote diagnosis option for HT6 offers the following functions:
S Remote control (cf. MMC 102/103/PCU50)

S File transfer (cf. MMC 102/103/PCU50)
S Chat, Dialog; in limited form only via part program
Remote control
allows him/her to operate the HT6 control system (host) interactively using a
keyboard. The same functionality and screen contents are available on the
viewer side as on the HT6 (host).
File transfer
Files can be transferred between the PC and HT6 via the modem link. The files
can only be stored on the HT6 on RAM diskE:. All other drives have read
status only.
Chat
The chat function is not implemented in the HT6. The users of the viewer and
host can communicate only indirectly by means of a part program.
FE1/1-10

04.03
1.3

Remote diagnosis for Sinumerik HT6
Host 840D/810D
For the purpose of remote diagnosis, the HT6 is designated Host 840D/810D.
Software with the same name must be activated on the HT6. Once this software
is activated, the HT6 can be operated from the Viewer PC.
Viewer 840D/810D
The PC connected to the control system is designated as the Viewer

840D/810D. The viewer PC can be run under Windows 3.1/3.11, Windows 95
or NT 4.0. The DOS variant of the remote diagnosis must be installed.
Modem
Basic prerequisite for communication is a modem with at least 9600 baud. This
modem is connected to a COM port on the HT6.

FE1/1-11

1.3 Remote diagnosis for Sinumerik HT6
04.03
Notes
FE1/1-12

Hardware configuration for

remote diagnosis
2.1
General information
2.1.1
MMC 102/103 and PCU50
Software
The supplied software can be used to install the remote diagnosis on a

SINUMERIK 840D control system and to integrate it into the area switchover.
The software is supplied on a CD-ROM that contains a set of diskettes for
installing the remote diagnosis.
Documentation
The supplied CD-ROM contains the Remote Diagnosis Documentation in pdf

format (Adobe Acrobat) in the SIEMENS directory. The CD-ROM can be read
and printed using Adobe Acrobat Reader (recommended: V4.0).
Help function
A comprehensive help system such as is familiar from Windows supports

operation of the remote diagnosis software on the MMC/PCU50 host and on the
viewer PC. The CD-ROM also contains further help files, such as readme.wri,
support.wri, siemens_d.wri and siemens_e.wri, tipps_d.wri, tipps_e.wri,
faq_d.wri.
Keyboard, mouse
The remote diagnosis function can be operated on the viewer PC by means of a

mouse and a keyboard.
You will need a keyboard and possibly a mouse to install the function on the
MMC 103.
The remote diagnosis should therefore already be configured at start-up.
Remote diagnosis should therefore already be configured on start-up. In a
service case, nothing has to be changed in the remote diagnosis configuration.
Remote diagnosis can be activated without a keyboard and mouse.
Communication
Viewer <=> Host
For communication between the operator on the machine and the service staff
on the viewer PC, a so-called chat window is provided. Communication can
take place only in the form of text inputs. Here we recommend you use a
keyboard.

FE1/2-13

2.1 General information
04.03
Second phone link
For larger service activities, a voice connection via a second telephone is

recommended.
Input from ext.

PC (viewer)
All operating actions (softkeys) can be carried out in the same way as the
operating actions on the control system (MMC 103/PCU50). The MCP cannot
be operated.
Caution
2.1.2
In order to activate the machine control panel function, the viewer must request
the operator to perform the necessary operations via CHAT or a second phone
link.
The operator at the control is responsible for ensuring that the measures
required can be executed without any danger to man or machine.
If it is not possible to perform a particular operative measure, the operator at the
control must refuse it. The viewer cannot see the state of the machine or its
safety equipment.
MMC 100.2 and HT6
Software
The supplied software must only be installed on the PC. With all Windows
operating systems, the installation of the DOS version must be called via
installd. exe. The DOS version installed can be run either in the DOS box of
the Windows operating systems or in the DOS mode of Win95/98.
The software of the SINUMERIK 810/840D MMC 100.2 control can be
accessed from the PC card that is slotted into the MMC.
The HT6 is supplied with the software already installed.
It merely has to be configured to suit the individual system.
Help function
Use the Help in the software supplied for the MMC 102/103/PCU50 on the
viewer PC. The Help on the host of the MMC 100.2 and the HT6 is a DOS help
because of the operating system used. You can call Help by pressing function
key F1 or select it in the Help menu.
Keyboard, mouse
The remote diagnosis viewer software can be operated using a keyboard and a
mouse. Only one keyboard can be used on the MMC 100.2. The host software
is operated by means of the HT6 membrane keys or external keyboard.
FE1/2-14

04.03
2.2
2.2

Booting the MMC 103/PCU50 in service mode
Booting the MMC 103/PCU50 in service mode

Any new software and hardware is always installed and deinstalled on the MMC
and PCU50 devices in service mode.
The procedure for booting the MMC 102/103 and PCU50 in service mode is
described below.
References are made to this section later in the description that deal with the
installation of the individual hardware.
Service mode on
the MMC 102/103
Items 1 to 5 are only relevant if the MMC 103 completely restarted. If you
previously closed down the computer via the menu Start (CTRL+ESC)
Shut Down... Shut down the computer? Yes, the MMC
automatically restarts. Only a prompt appears that you have to confirm with 2
(start Windows; change ini Files).
1. Switch the MMC 103 on.
2. Press the key 6 when the text Starting Windows 95 appears on the
screen. The controls service menu is overlaid.
3. Select key 4 from the service menu.
Start Windows (Service menu)
You are prompted for your password: passwd:
(The password authorizes you to make significant changes in the control. It
corresponds to one of the following access levels:
System
Manufacturer
Service).
Note
The password must be entered in uppercase letters.
4. Another menu is displayed. Choose key 2

Windows (Changing Environment for MMC 2)
5. The Windows operating system is started.
Service mode of
the PCU50
1. Switch on the PCU50.

2. Click on the Cursor down key when the text Please select the
operating system to start: appears and SINUMERIK has a white
background.
3. Confirm with theEnter key.

FE1/2-15

2.2 Booting the MMC 103/PCU50 in service mode
04.03
4. Select key 4 from the service menu.

Start Windows (service menu)
You are prompted for your password: passwd:
System
Manufacturer
Service).
Note
5. Another menu is displayed. Choose key 1

Windows (Changing Environment for MMC 2)
6. The PCU50 is rebooted, please do not make any entries even if a prompt
appears!
Wait until WinNT has booted.
As soon as the operator panel has booted in service mode you can start
installation or configuration of new software or hardware.
FE1/2-16

04.03
2.3
2.3

Modem, analog or ISDN

PC (Viewer)
MMC 103 / PCU 50 (Host)
COM interface
RS-232
interface
COM interface
Install modems
prior to starting
remote diagnosis!
Win95/98, NT4.0
Fig. 2-1
RS-232
interface
Telephone
network
analog or
ISDN
COM1 (X6) or
COM2 (X7)
Hardware configuration for remote diagnosis: Modem, analog/ISDN
Hardware
configuration
The external PC and the MMC/PCU50 are connected to an analog or ISDN

modem via an RS-232 (V.24) interface. Both modems are connected to each
other via an analog or ISDN telephone link.
Note
You can also use internal modems. The Elsa Microlink 56k analog modem and
the ISDN Fritz!Card ISA and PCI card have been tested. No problems occurred
during testing.
However, resource conflicts with cards and software already installed might
result.
Requirements of
the operator panel
(host)
S MMC 103, or PCU50

S approx. 7 MB free memory on the hard disk (MMC 103 only)
S 1 free COM port:
The COM port for the modem on the MMC 103/PCU50 must not already
have been assigned to the RS-232 (V.24) or PG interface.
To this aim, the following operation must be carried out:
1. Select the area switchover key.
2. Select Services.
3. For each select RS-232 and PG and then check the reserved COM
port. If the same COM port as the modem is used, selectnone.

FE1/2-17

2.3 Modem, analog or ISDN
Requirements of
PC (VIEWER)
04.03
S IBM AT or 100% compatible PC, Intel 486 or higher

S Windows 95/98 or Windows NT 4.0 operating system
S RAM according to operating system requirements
S Approx. 7 MB hard disk storage
S VGA or SVGA screen
Modem
requirements
2.3.1
A modem with 14,400 baud or higher and the correspondingly specific driver
must be installed and configured before installing the remote diagnosis tool. We
recommend using brand name modems such as 3COM/US-Robotics Sportster
Flash or Voice 33.6 PnP External for an analog connection and the 3COM/
US-Robotics Sportster ISDN terminal adapter for ISDN connections.
Installing/configuring an analog modem
Installing the
modem on the
MMC 103/PCU50
MMC 103/PCU50 (host) specific steps:
Installing the
modem under
Win95/98/NT4.0
General steps (viewer/host):
Start the MMC 103/PCU50 in Windows service mode as described in

Section 2.2 and continue with item 2 (below).
1. Starting the installation program:

Start the installation program with Start > Settings > Control
Panel by double clicking on the symbol Modems.
2. Select type of modem (only Win98):
From the dialog box Install New Modem, choose the option Add. Click
Next to continue the installation.
3. Modem Detection:
Select Don t detect my modem; I will select it from a list. to save time
(to select without a mouse use the tab key and then the spacebar).
FE1/2-18

04.03
2.3

Fig. 2-2
4. Setting up a new modem:

Insert the driver diskette supplied with the modem, e.g. Windows95 Drivers,
V2.2, PN:2.018.010-E and then click on Have Disk....
Enter a:\ as source in the next input field.
Select the driver U.S. Robotics 56K FAX EXT. If it is the first time that a
modem is installed on your control system, you will also be asked on which
COM port you wish to install the modem. Choose a free COM port.
WithNext> the data are then copied to the relevant directory.

FE1/2-19

04.03
5. Location Information:
Fig. 2-3
In this box, enter country code, area code, extension and MVF [(Tone dialing)].
Select Next >.
6. Select Finish
A message is displayed stating whether the modem configuration was
successful.
Modem settings
If you want to subsequently change your modem settings, you can start the
modem configuration tool in one of two ways:
1. Boot the MMC/PCU50 in Windows service mode (see Section 2.2) and as
for Win95/98 and NT4.0 selectStart > Settings > Control Panel
and then double click on the symbol Modems.
2. In MMC mode, configure the modem by selecting menu Configure/
Options from Diagnostics > Remote Diagnosis. Then click on the
Configure button alongside Modem.
FE1/2-20

04.03
2.3
Configuring the
modem

Then you can configure the modem as follows:
Fig. 2-4
The settings:
S RS-232 interface (COM1, COM2, ...)

S Modem volume
S Baud rate (transfer speed)
can be adapted in this dialog box.
Note
Make absolutely sure that the modem settings of viewer and host are the
same! Otherwise a connection might not be established.

FE1/2-21

04.03
Fig. 2-5
The setting Wait for dial tone before dialing must be deactivated if a PBX is
used.
The settings for Port Settings... andAdvanced... are made as follows:
Fig. 2-6
FE1/2-22

04.03
2.3

If problems occur while a connection is being established, activate field

Record a log file. The cause will be logged in the file
c:\win95\modemlog.txt.
Fig. 2-7
2.3.2
Installing and configuring the ISDN terminal adapter
The following description only applies to the 3COM/US-Robotics Sportster

TA terminal adapter.
Installing the ISDN

terminal adapter
on the MMC 103
and PCU50
MMC 103 (host) specific steps
Installing the
modem under
Win95/98/NT4.0
1. Start the MMC 103/PCU50 in Windows service mode (see Section 2.1 and
continue with item 2 (below).
2. Call the installation program:

Start the installation program with Start > Settings > Control
Panel by double clicking on the symbol Modems.
3. Select type of modem (only Win98):
From the dialog box Install New Modem, choose the option Add. Click
Next to continue the installation.
4. Modem recognition
Select Don t detect my modem; I will select it from a list. to save time
(to select without a mouse use the tab key and then the spacebar).

FE1/2-23

04.03
Fig. 2-8
5. Setting up a new modem

In the left-hand menu select US-Robotics, Inc. Insert the driver diskette
supplied with the modem, e.g. Windows95 Drivers, V2.2, PN:2.018.010-E
and then click on Have Disk....
Enter a:\ as source in the next input field.
Select driver Sportster ISDN TA ext. sync. PPP. If it is the first time that a
modem is installed on your control system, you will also be asked on which
COM port you wish to install the modem. Choose a free COM port.
If you then click on Next, the data are copied to the relevant directory.
6. Location information
enter country code, area code, extension and MVF [Tone dialing].
7. Select Finish:
A message is displayed stating whether the modem configuration was
successful.
ISDN modem
settings
If you want to subsequently change the settings of the ISDN terminal adapter
you can start the configuration tool for the terminal adapter as follows:
S Boot the MMC / PCU50 in Windows service mode (see Section 2.2) and
with Start > Settings > Control Panel start the installation
program by double clicking on the symbol Modems.
You can then configure the modem as follows:
FE1/2-24

04.03
2.3

Fig. 2-9
The settings:
S V.24 interface (COM1, COM2, ...)

S Baud rate (transfer speed)
can be adapted in this dialog box.
Note
Make absolutely sure that the modem settings of viewer and host are the
same! Otherwise, it is possible that no connection is set up.

FE1/2-25

04.03
Fig. 2-10
The setting Wait for dial tone before dialing must be deactivated if a PBX is
used.
The settings for Port Settings... andAdvanced... are made as follows:
Fig. 2-11
FE1/2-26

04.03
2.3

If problems occur while a connection is being established, activate field

Record a log file. The cause will be logged in the file
c:\win95\modemlog.txt.
Fig. 2-12
On the viewer side you can, for example, use the same US-Robotics ISDN TA
or an ISDN Fritz!Card.
2.3.3
Installing and configuring the ISDN Fritz!Card
It is generally possible to use an ISDN Fritz!Card (ISA and PCI) on an MMC 103
from Version 4.3 and the PCU50.
Installing the ISDN

Fritz!Card on the
MMC 103 from V4.3
and the PCU50
MMC 103 (host) specific steps:

1. Start the MMC 103/PCU50 with Windows service mode (see Section 2.2)
and continue with item 2 (below).
Installing the ISDN

Fritz!Card under
Win95/98/NT4.0

2. Carry out the installation:
Please refer to the Fritz!Card documentation for a description of the
installation because both the ISA and PCI ISDN Fritz!Card can be used.

FE1/2-27

2.4 Network (MMC 102/103/PCU50 only)
2.4
04.03
Network (MMC 102/103/PCU50 only)
MMC 103/PCU50 (host)

PC (Viewer)
ISA Box +
Win95/98, NT4.0
Ethernet (TCP/IP)
Fig. 2-13
Hardware configuration for remote diagnosis: Network
Hardware
configuration
The MMC 103 is equipped with a PCI/ISA box fitted with a network card (a
3COM Etherlink III, 3C509B combo is recommended).
The PCU50 has an integrated network card which is already installed. For that
reason, installation of a driver on a PCU50 is not described in this chapter.
The MMC 103/PCU50 must be connected to a network using a suitable
Ethernet cable.
IInstalling the
Ethernet card
3COM Etherlink III
Combo on a
MMC 102/103
Exit Windows in the Program Manager (up to V3.x) or from V4.x with Start
(CTRL+ESC) Shut Down... Shut down the computer? Yes.
The following prompt is displayed:
Save Windows Environment for next MMC Start [Y,N]?
Enter Y (Yes).
Select 5 (Return to Main Menu).
Select 3 (DOS Shell)
Enter passwd:
An MS-DOS Shell is opened.
Only perform the instructions given in this section if the MMFC BIOS or the
network card does not support plug-and-play (PnP). Otherwise you can start the
MMC in service mode as described in Section 2.1 and install the network
drivers for Windows immediately.
FE1/2-28

04.03
2.4
Configuring the
Ethernet card with
PnP disabled and
MMC BIOS up to
V2.12

Insert the driver diskette supplied with the card in the floppy drive which is
connected either locally or to a PC/PG via Interlink.
1. Enter a:\INSTALL if you are using a local floppy disk drive.
Enter e:\INSTALL if you are using a floppy disk drive connected via
Interlink.
2. Select Y=Agree to License.
3. Select [ENTER]=Continue.
4. Select Configuration/Diagnostic/Troubleshooting.
5. Select Configuration and Diagnostic Program.
6. The adapter is automatically detected. Configure it as follows: Select
Install > Configure Adapter.
7. Make the following settings in the dialog boxes:
S I/O Base Address: Select 300h.

S Interrupt Request Level:Select 11 because IRQ 10 is already
assigned.
S Select Boot PROM: Disabled.

S Transceiver Type: According to the network connection cable used, e.g.:
On-Board Coax (BNC) with an RG58 (Cheapernet) network cable.
Do not use Auto select, as this can cause problems!
S Network Driver Optimization: Select Windows or OS/2 Client.

S Set Maximum Modem Speed:9600 baud.
S Select Plug and Play Capability: Disabled.
S Select full Duplex: Disabled.
8. Select OK.
The configuration is stored in the Etherlink III.
Press ESC 3 times to exit the program.
9. Exit the DOS Shell with Exit.
10. Select 4 (Start Windows (service mode)).
11. Enter passwd:.
12. Select 2 (Windows (Changing INI files for MMC2)).
Windows is started. Now you can carry out instructions in the next chapters.
If you encounter problems when configuring the network, please refer to the
c:\windows\network.wri.
Check the entry for starting Windows in the boot file
c:\tools\loadmmc2.bat
If C:\WINDOWS\WIN /N : delete option /N (Network no) if necessary!
Alternatively, you can insert /N if no network is connected, without
removing the network configuration.

FE1/2-29

Installing the
network drivers for
Windows for
Workgroups up to
MMC 102/103, V3.6
04.03
1. Select itemchange network settingsin program group main in

Windows Setup in menu options.
2. Click on the Networks command button. A new screen form is overlaid.
3. Select Install Microsoft Windows network and confirm with OK.
4. Click on the Drivers command button. A new screen form is overlaid.
5. Activate Add Network Adapter. A new screen form is overlaid.
6. Select Unlisted or Updated Network Adapter and confirm with OK.
7. Insert diskette 1/2 labeled 3COM EtherDisk for Etherlink III Adapter
V4.2 or larger.
Note
If you have any problems reading the diskette, switch the MMC 102/103 off and
then on again. Then restart it in service mode as described in Section 2.2 and
install the driver again following the instructions from item 1 onwards.
8. Defining the path:
S Enter A:\WFW311 and confirm with OK if you are using a local floppy
disk drive.
S Enter E:\WFW311 and confirm with OK if you are using a floppy disk
drive connected via Interlink.
9. Select 3Com EtherLink III (3C5X9) and confirm with OK.
10. Select 3Com EtherLink III (3C5X9) [NDIS2/NDIS3] and confirm with
Setup.
11. Set Base I/O Port (hex) to 0x0300 and confirm with OK.
12. Confirm all the menus with Close or OK until the dialog box Microsoft
Windows Network Names appears. Here you can make the following
entries:
USER Name
:
SIN840D
Workgroup
:
Myorganization
Computer Name
:
SIN840D
13. Confirm the message The files for Enhanced Mode Protocol Manager
are currently installed on your Computer with Yes to All.
FE1/2-30

04.03
2.4

Warning
After you have completed installation, you are asked whether you want to
restart the MMC. Always confirm with No and then return to Windows and
close down the MMC with Start (CTRL+ESC) > Shut Down... > Shut
down the Computer? > Yes.
Configure the following withStart (CTRL+ESC) > Settings > Control

Panel > Network:
1. Select Add....
2. With the Cursor Down key select Adapter and then press the Add..
key.
3. Insert the diskette labeled 3COM EtherDisk for Etherlink III Adapter V5.0 or
higher.
4. Select Have Disk. Under Copy Manufacturers files from: enter A:\ and
confirm with OK.
5. Select 3Com EtherLink III (3C509/3C509b) in ISA mode and press
OK to confirm your selection.
6. With OK accept the setting selected by Windows 95 (is subsequently
corrected).
7. Confirm the message Please insert the disk labeled Windows 95
CD-ROM, and then confirm withOK.
8. A new box is overlaid. Under Copy files from: enter C:\W95INST and
confirm with OK.
9. Respond to the prompt Do you want to keep this file? with Yes for
mapi32.dll and vredir.vxd.
10. Select Finish.
Warning
You are asked Do you want to shut down your computer? Reply No.
11. Close Windows with Start (CTRL+ESC) > Shut Down... > Shut
Down the computer? > Yes.
12. The following prompt is displayed: Save Windows Environment for Next
MMC start [Y, N]?. Confirm with Y (Yes).
13. The following prompt is displayed: Do you want to backup your old
Environment [Y,N]?. Confirm with Y (Yes).
14. Select 2 (Overwrite your last saved Windows Environment with the current
one).
15. Select 2 (Windows (Changing Environment for MMC2)). Wait until
Windows 95 is started with an activated network.
If the box Enter Network Password is displayed, enter the following:
User name
: e.g.: otto
Password
: e.g.: RETURN for no password
Confirm new password : e.g.: RETURN

FE1/2-31

Correcting the
Win95 network
driver
configuration from
MMC 102/103, V4.2
04.03
16. Configure the following under Start (CTRL+ESC) > Settings >
Control Panel > Network:
S Select 3Com EtherLink III (3C509/3C509b) in ISA mode

S Under Propertiesselect tab Resources (switch to the tabs with the
TAB key and select a tab with the cursor keys).
S For Configuration type: select Basic Configuration 0

S For I/O address range select 300 30F
S Confirm both with OK.
Warning
You are asked Do you want to shut down your computer? Reply No.
Installing the TCP/IP protocol

TCP/IP on the
MMC 102
For installation purposes you will require an MS TCP/IP 32 Stack. For further
information please refer to the appropriate contact person.
Setting up a
TCP/IP protocol on
.
the
MMC 103
1. Select Start > Settings > Control Panel > Network.
2. Select Add... and in the dialog box that appears select Protocol.
3. In the second dialog box, select Microsoft in the left selection field and
TCP/IP in the right one.
4. Confirm your settings with OK to add the new network protocol.
5. Restart the MMC withStart > Shut Down... > Shut down
Computer to activate your changes.
6. Select Start > Settings > Control Panel > Network.
7. In the display window select Network > TCP/IP and click on
Properties to view or change the IP address. This IP address is required
by the viewer for connection setup.
8. Save all current settings, or else they will be lost at restart. Shut down the
computer with Start (CTRL+ESC)> Shut Down... > Shut down
Computer > Yes.
9. The following prompt is displayed: Save Windows Environment for next
MMC start [Y, N]?. Confirm with Y (Yes).
10. You are asked the following: Do you want to backup your old
Environment [Y, N]?. Confirm with Y (Yes).
FE1/2-32

04.03
2.4

Warning
Confirm both queries with Y.
Another query might be displayed:

...overwrite them with the current one?
Respond with 1 (Overwrite...).
You can start Windows again or boot the control in MMC mode.
To be on the safe side, press 2 (Start Windows) again.
Again, shut down Windows with Start and Shut Down... > Shut
down Computer > Yes. Respond to both queries as described above.
The backup is saved a second time and the configurations are also saved
should an error occur.

FE1/2-33

2.5 Internet
2.5
04.03
Internet
PC (Viewer)
MMC 103 / PCU 50

(host)
Win95/98, NT4.0
with installed
Win95
with installed
Long-distance data
Long-distance data
transmission network transmission network
COM1 (X6) or
COM2 (X7)
COM interface
RS-232
COM interface
RS-232
Dialing, e.g.
via T-Online
Dialing, e.g.
via T-Online
Internet
Fig. 2-14
Hardware configuration for remote diagnosis: Internet
Hardware
configuration
2.5.1
For this solution you require an MMC 103 with software version 4.x. or a
PCU50. You will also need an Internet provider with a PPP (point-to-point
protocol) dial-up node at both ends. This documentation describes an Internet
connection via the German provider T-Online.
Configuring the Internet for (SW 4.2 and higher)
Configuring the
dial-up network for
T-online PPP
Internet access on
a MMC 103 SW 4.2
and higher
For remote diagnosis over the Internet you require a connection setup via a
dial-up network (long-distance data transmission/Internet). This is set up under
Windows 95 on the viewer PC and in Windows service mode on the MMC. The
following two requirements must be met before actual Internet access can be
configured under Windows:
S A modem, ISDN terminal adapter or ISDN card

S Long-distance data transmission network
A new connection is established using long-distance data transmission network.
The installation is completed once this connection has been set up.
FE1/2-34


2.5 Internet
04.03
Windows 95 can establish long-distance connections (long-distance data

transmission) only via a modem. For the installation instructions of the modem,
please refer to the supplied Manual or follow the steps mentioned in
Section 2.3.
Modem, external
ISDN terminal
adapter or an
ISDN card
You do not need an analog modem if you already have an ISDN telephone
connection and an ISDN card. As Windows 95 can only operate directly with a
modem connection, a modem must be simulated. In general, appropriate
drivers are either supplied with the ISDN card or can be obtained from the
manufacturer.
The company AVM supplies a driver that works with many ISDN cards. This
CAPIPORT driver is available for their Fritz!Card. It can also be used with
TELES 16.0 and TELES 16.3 PnP. The German Telekoms Teledat 150, which
is also from AVM, operates with the AVM CAPIPORT driver.
Dial-up network
Install the Windows 95 dial-up network. To do that, start the MMC 103 in
Windows service mode in an MMC 102 environment. Then proceed as follows:
S Call up Control Panel via Start and Settings.

S Select the option Add/Remove Programs and click on Windows
Setup.
S Double-click on Communications to select it.
Fig. 2-15

FE1/2-35

2.5 Internet
04.03
S Activate Dial-Up Networking and confirm with OK.
Fig. 2-16
S The long-distance data transmission network is installed and can be opened

by double-clicking on it under My Computer.
The TCP/IP protocol is not automatically added when the long-distance data
transmission network is first installed. Do this now with Start > Settings
> Control Panel > Network > Add... > Protocol >
Manufacturer Microsoft > TCP/IP.
New connection
Once you have installed the modem (or ISDN card) and the dial-up network,
you can set up access to the dial-up network:
Set up a new connection under Start (Ctrl + Esc) > Programs >
Accessories > DialUp Networking with icon Create new Icon as
follows:
Note
The very first time you select Dial-Up Networking the dialog box Welcome
to Dial-Up Networking is displayed. Confirm the dialog box with Next>.
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2.5 Internet
04.03
1. Select a name for the new connection and select a modem.
Fig. 2-17
2. Enter the area code without leading zero, the country code for Germany and
191011 as telephone number for T-Online PPP (also without leading zero).
Fig. 2-18

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2.5 Internet
04.03
The area code is only of importance should the local access node fail
temporarily. You can also change the configuration later (after setting up the
connection) to select a cheaper tariff.
Click on Next> and in the following dialog on Finish. The new
connection is stored, but must still be configured before use.
3. In the Dial-Up Networking folder (which is probably still open), right mouse
click on the newly created connection to open the object menu. Select
Properties and make the following changes to the initial parameter
settings.
Fig. 2-19
S Deactivate Use country code and area code, as now the number
091011 should be available for T-Online in all areas in Germany. The call
number must have a leading zero, or two leading zeros if required, if you are
using a PABX.
S Change the modem settings with Configure....

S Set the settings under Server Type... as follows:
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2.5 Internet
04.03
Fig. 2-20
S Type of dial-up server: PPP: Windows 95, Windows NT 3.5, Internet

S Advanced options:
On the network
Activate software compression
Request encrypted password
:
:
:
OFF
ON
OFF
S Permissible network protocols: TCP/IP
Caution
Only activate Log on to network if you are working in a local network. All
standalone users (without SINCOM or SINDNC) are much faster if Log on to
network is deactivated.

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2.5 Internet
04.03
Fig. 2-21
S Do not set the IP address. T-Online operates with dynamically allocated

IP addresses that are assigned by the server.
S Do not enter the name server address. It is determined by the server at

connection setup.
S Activate Use IP header compression and

S activate Use default gateway on remote network.
4. Close any open dialog boxes with OK.
Configuring
access to T-Online
FE1/2-40
Except the access data to T-Online, the newly created connection is now
configured. The access data is composed of different numbers that are
contained on the order confirmation for your T-Online access. Enter the required
data when you establish the first connection with T-Online.


2.5 Internet
04.03
The user name consists of several numbers:
Fig. 2-22
S Twelve-digit connection ID (in this case 000460004256).

S T-Online No. (here: 0733169386). If the number is shorter than 12 digits, it
must be followed by #.
S Number for other user (here: 0001).

Password
Enter the personal password of your T-Online connection, which is to be found

on the order confirmation. You can activate Save password to save the
encrypted password in a system file. This way it is not necessary to enter the
password for every connection setup.

FE1/2-41

2.5 Internet
Call number
04.03
The call number can be modified here once more if the number 0191011 is not
accepted.
Click on Connect to establish the connection between MMC 103 and
T-Online. Small status menus are displayed containing a log of what is currently
happening. Lastly the following dialog box is overlaid:
Fig. 2-23
The connection has been set up successfully. The remote diagnosis software
can be operated over the Internet.
Integration into the MMC user interface
Integration of Internet dialing via the long-distance data transmission network

using the example of T-Online (German Internet provider) PPP access. The
following files must be loaded:
c:\add_on\regie.ini
[TaskConfiguration]
Task11 = name := oemframe, CmdLine := C:\\reachout\\internet.bat, Timeout
:= 50000,HeaderOnTop := False, Preload := False
c:\add_on\language\re_gr.ini
[HSoftkeyTexts]
HSK11 = Internet Connection
c:\add_on\language\re_uk.ini
[HSoftkeyTexts]
c:\Reachout\internet.bat
@echo off
rem Set up dial-up connection to T-Online via PPP
rem
rundll rnaui.dll,RnaDial T-Online per PPP
rem Wait until connection established
rem
echo
echo Press RETURN (INPUT) once connection setup
echo successful. If required, switch to the MS-DOS window first
echo via ALT + TAB.
pause
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2.5 Internet
04.03
echo
echo Determine your dynamically assigned IP address
echo This address is needed on the viewer page for establishing
echo the connection.
netstat r
echo
echo Please pass the IP address displayed in the first line
echo e.g.: 193.159.44.76 onto your colleague at the viewer end.
echo It is needed there for connection setup.
echo Once this is done, press RETURN (INPUT). If required, switch
echo to the MS-DOS window first via ALT + TAB.
echo
pause
rem Start the remote diagnosis
rem c:\Reachout\Hostmenu.exe
If softkey 11 (2nd softkey level of MMC user interface) is not suitable, you can
change it in the above files (regie.ini, re_gr.ini, re_uk.ini). For file
c:\Reachout\internet.bat you must select Close to close the program in
Windows service mode via Properties > Programs.
2.5.2
Configuring the Internet for PCU50
Configuring the
dial-up network for
T-online (German
Internet provider)
PPP Internet
access on a PCU50
For remote diagnosis over the Internet you require a connection setup via a
dial-up network (long-distance data transmission/Internet). The connection is
set up on the viewer PC in service mode on the PCU50. The following two
requirements must be met before actual Internet access can be configured
under Windows:
S A modem, ISDN terminal adapter or ISDN card

S Long-distance data transmission network
A new connection is established using long-distance data transmission network.
The installation is completed once this connection has been set up.
For the installation instructions of the modem, please refer to the supplied
Manual or follow the steps mentioned in Subsection 2.3.1.
Modem, external
ISDN terminal
adapter or an ISDN
card
You do not require an analog modem if you already have an ISDN telephone
connection and an ISDN card.
The company AVM supplies a driver that works with many ISDN cards. This
CAPIPORT driver is available for their Fritz!Card. It can also be used with
TELES 16.0 and TELES 16.3 PnP. The German Telekoms Teledat 150, which
is also from AVM, operates with the AVM CAPIPORT driver.

FE1/2-43

2.5 Internet
Dial-up network
04.03
Install the Windows NT dial-up network if you have not already done so. To do
that, start the PCU50 in service mode. Then proceed as follows:
1. Call it up with Start > Programs > Accessories > Dial-Up
Networking.
2. If Dial-Up Networking has not yet been installed the dialog box shown
below appears. Select Install to install Dial-Up Networking (RAS
Manager).
Fig. 2-24
3. You can cancel the installation with Cancel.
Fig. 2-25
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2.5 Internet
04.03
4. If you have installed more than one modem, select on of them and confirm
with OK.
Fig. 2-26
5. Continue installation of the remote access server (RAS) with Continue.
Fig. 2-27
6. Reboot the PCU50 with Restart in service mode.
Fig. 2-28

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2.5 Internet
04.03
S Again, call up Start > Programs > Accessories > Dial-Up

Networking.
S Because you have not yet made any entries for the dial-up network, the
message shown below appears which you must confirm with OK.
Fig. 2-29
S Enter a name for the dial-up network and select field I know all about
phonebook .... as shown below and confirm with Finish.
Fig. 2-30
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2.5 Internet
04.03
S Entering the dial-up data:

Leave Use Telephony dialing properties deactivated as the number
0191011 should now be available for T-Online in all areas in Germany. The
call number must have a leading zero, or two leading zeros if required, if you
are using a PABX.
Fig. 2-31
However, if you require a country code and area code, select Use
Telephony dialing properties and enter the necessary data.
Fig. 2-32

FE1/2-47

2.5 Internet
04.03
S Select the tab Server and make the settings as follows:
Fig. 2-33
S Type of dial-up server: PPP: Windows NT; Windows 95 Plus, Internet

If the TCP/IP protocol is not available when you first install the dial-up
network, you can add it with Start > Settings > Control Panel >
Network > Add.. > Protocol > Manufacturer Microsoft >
TCP/IP.
S Advanced options:
Enable software compression :
Enable PPP LCP extensions :
ON
ON
S Select button TCP/IP Settings... and make the setting as follows:

S Do not enter the name server address. It is assigned by the server when
the connection is established.
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2.5 Internet
04.03
S Activate Use IP header compression.

S Activate Use default gateway on remote network.
Fig. 2-34
S Confirm twice with OK.

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2.5 Internet
04.03
S Select Dial.
Fig. 2-35
Note
If a dial-up network has already been installed and you want to create a new
entry, you can call up this dialog box with Start > Programs >
Accessories > Dial-Up Networking.
To add a new entry, select button New... and follow the instructions below
Fig. 2-23.
Configuring
T-Online (German
Internet provider)
access
S Save actual access data to T-Online, the new connection is now configured.
The access data is composed of different numbers that are contained on the
order confirmation for your T-Online access. Enter the required data when
you establish the first connection with T-Online.
The user name consists of several numbers.
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2.5 Internet
04.03
Fig. 2-36
S Twelve-digit connection ID (here: 000460004256).

S T-Online No. (here: 0733169386). If the number is shorter than 12 digits,
it must be followed by #.

ID
S Enter your personal ID for your T-Online connection stated on the order
confirmation. You can activate Save password to save the encrypted
password in a system file. This way it is not necessary to enter the
S Confirm your entry with OK.

S Your computer will now attempt to establish a connection with the Internet
provider server.
Fig. 2-37
The dial-up connection must now integrated into the MMC use interface. In the
section below, you can read how this is done.

FE1/2-51

2.5 Internet
04.03
Integration into the MMC user interface
Integration of Internet dialing via dial-up network using the example of T-Online
(German Internet provider) PPP access. The following files must be loaded:
f:\add_on\regie.ini
[TaskConfiguration]
Task11 = name := oemframe, CmdLine := F:\\reachout\\internet.bat, Timeout :=
50000,
HeaderOnTop := False, Preload := False
f:\add_on\language\re_gr.ini
[HSoftkeyTexts]
f:\add_on\language\re_uk.ini
[HSoftkeyTexts]
f:\Reachout\internet.bat
@echo off
rem establish dial-up connection to T-Online via PPP
rem
rasphone.exe d T-Online via PPP
rem Wait until connection is established
rem
echo
echo Press RETURN (INPUT) once connection setup
echo successful. If required, switch to the MS-DOS window first
echo via ALT + TAB.
pause
echo
echo Determine your dynamically assigned IP address
echo This address is needed at the viewer end for connection
echo setup.
netstat r
echo
echo Please pass the IP address displayed in the first line
echo e.g.: 193.159.44.76 on to your colleague at the viewer end.
echo It is needed there for connection setup.
echo Once this is done, press RETURN (INPUT). If required, switch
echo to the MS-DOS window first via ALT + TAB.
echo
pause
rem Start remote diagnosis
rem f:\Reachout\Hostmenu.exe
If softkey 11 (2nd softkey level of MMC user interface) is not suitable, you can
change it in the above files (regie.ini, re_gr.ini, re_uk.ini). To close file
c:\Reachout\internet.bat you must select Close in Windows service mode
with Properties > Program.
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2.5 Internet
04.03
Host
Configuring the host

In file internet.bat you might have to adapt the entry rundll rnaui.dll,RnaDial
T-Online per PPP for the MMC 103 or the entry rasphone.exe d >
T-Online via PPP for the PPC50 to the name of the configured dial-up
connections.
Example
Name of the dial-up connection that has been set up is T-Online per PPP.
You must start the configuration as follows: Start-up > MMC >
Options > Remote diagnosis.
On the MMC 103, start the remote diagnosis configuration menu and select
Internet as the connection type. Start the remote diagnosis as usual.
Fig. 2-38

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2.5 Internet
04.03
Establishing an Internet connection
Fig. 2-39
Establish the Internet connection with softkey 11 Internet connection and

start remote diagnosis with Diagnosis > Remote diagnosis. Select
Connect to to set up the modem/ISDN connection to the Internet PPP dial-up
node. The following window is displayed:
Fig. 2-40
After the T-Online PPP connection has been set up, the local dynamically
assigned IP address is determined. With the MMC you can change to the
window displayed below by entering Alt and Tab on the full keyboard.
On the PCU50 you can also use the membrane keyboard to do this.
FE1/2-54

04.03

2.5 Internet
Fig. 2-41
Follow the instructions in the MS-DOS window. Pass the dynamically assigned
IP address on to your colleague at the viewer end. The IP address is the last
group of digits in the first line (here: 193.159.45.207). With the IP address, your
colleagues in the service center can set up access to the control over the
viewer.
Starting
Starting remote diagnosis host on the MMC 103/PCU50

Start the host with Diagnosis > Remote diagnosis.
Operation
Operation at the Viewer end

Establish an Internet connection with the entry configured in the dial-up network.
Start the appropriate viewer and connection setup to the host.
Select Internet as connection type in the configuration. Enter the above IP
address (e.g. 193.159.45.207) at connection setup in the field Network
Name.

FE1/2-55

2.6 Windows with gateway (MMC 102/103/PCU50 only)
2.6
04.03
Windows with gateway (MMC 102/103/PCU50 only)
PC (Viewer)
PC (gateway)
COM interface
COM interface
RS-232
RS-232
Win95/98, NT4.0
Telephone
network
ISDN or
analog
WinNT4.0
Ethernet (TCP/IP) MMC 103 (host)/PCU50
Fig. 2-42
Hardware configuration for remote diagnosis: Windows with gateway
Hardware
configuration
The basis of this solution is a gateway PC which must run under Windows
NT 4.0 workstation or server.
There are two possibilities for the remote diagnosis connection via the gateway:
1. From PC viewer > gateway host and further from gateway viewer >
MMC/PCU50 host (cascading). The installation and configuration is similar
to the installation of the individual components (viewer > host) of the
cascade.
2. With the gateway as the RAS server remote diagnosis directly from the PC
viewer > MMC/PCU50 host. In this case, the Gateway PC must be
configured as the RAS server.
In the case of the 2nd solution, the licenses for an additional host and viewer
are not required, and the performance is a bit better.
Note
Only the first solution is described in this Documentation.
FE1/2-56

Software installation and start-up on the

840D with MMC 103, V4.x and higher and
PCU50
Installing remote
diagnosis on the
MMC 103/PCU50
Remote diagnosis must be installed both on a PC (viewer) and on the control

(host). Before the remote diagnosis is installed, the communication devices
(such as modem, network card...) should be installed (see Subsection 2.3.1).
For the option Remote Diagnosis, the software package Host 840D Remote
Diagnosis is offered. The companion installation program is used to install the
remote diagnosis software on the control system. During the installation, it is
imperative to configure an initial user with administrator rights and an
appropriate password. If password protection was enabled on the host, a login
should be set up on the host for the user on the viewer side, since this is
required for establishing the connection on the viewer PC during the remote
diagnosis session.
Note
To start up the remote diagnosis, an MFII keyboard must be connected to the
MMC 103.
Supply media
The remote diagnosis software is supplied on CD-ROM. The CD-ROM contains

one folder each with installation disks for the operating systems DOS, Win3.11,
Win95/98/NT4.0.
Table 3-1
List of CD-ROM folders for the individual operating systems

Folder
Operating system
DOS
DOS
Win16
Win3.11
Win32
Win 95/98, NT4.0
The disks 0 to 4 in the folder Win32 contain the host for the control system and
Win32 Viewer. If the control system has no CD-ROM drive, but, instead of that,
a floppy disk drive, the individual directories Disk 0, 1, 2, 3, 4 must be copied to
3.5 diskettes prior to the installation from the CD-ROM. If the control system
also has no floppy disk drive, the installation can also be carried out via Interlink
or via a network.
Note
The CD contains the host for the 840D MMC 102/103/PCU50 and the host/
viewer for Windows 3.1/3.11, Win95/98 and NT4.0 (see also brief description).

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04.03
3.1 Installing remote diagnosis from the CD-ROM drive on the PC/PG across the network
3.1
Installing remote diagnosis from the CD-ROM drive on
the PC/PG across the network
If the MMC 102/103 or PCU50 is already connected to a network, the
installation is also possible from the CD-ROM drive of a PC/PG (programming
device) of the same network. To do so, the corresponding drive of the PC/PG
must be enabled in Windows Service Mode and mapped via the control
systems Explorer.
Sequence on
the PC/PG
1. Start the Explorer, click with the left mouse button on the CD-ROM drive and
choose Sharing... from the menu displayed.
Note
If you cannot find the menu entry Release... or Sharing..., you must select
the setting File und Print Sharing... with Start > Settings > Control
Panel > Network.
In the new dialog box, select the first item I want to be able to give others
access to my files.; then click OK to close all open boxes.
Fig. 3-1
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04.03
3.2

Installing remote diagnosis from the PC/PG floppy drive across the RS-232-C (V.24)
2. Settings in the Properties box of the CD-ROM drive:
Select Shared As.
Assign a name for the drive.
Assign an access authorization.
If desired assign a password and confirm the box with OK.
3. Confirm the password in the next box.
Sequence of
operations
MMC 102/103
PCU50
1. Starting up the control in Windows service mode (see Section 2.2)

2. Start the Explorer and select the computer with the CD-ROM drive in the
network neighborhood.
3. With the left mouse button click on the drive called CD-ROM and from
menu Connect network drive... select (Map Networkdrive...).
4. Click OK to confirm the new dialog box.
Note
Make sure that the setting Reconnect at logon is not active. Otherwise, the
drive will try to connect every time you try to log on.
The remote diagnosis software can now be installed using the newly created
drive as described in Section 3.3.
3.2
Installing remote diagnosis from the PC/PG floppy drive
across the RS-232-C (V.24)
Connect a notebook or PG to the X6 interface (COM1) with a null modem cable.
Boot the notebook in DOS mode and start the InterServer program
(Intersvr.exe).
Switch on the control.
The diskette drive of the notebook is recognized by control as a drive and can
be addressed by the control with e:\, for example. To complete the
installation, proceed as with installation via a separate drive (see Section 3.3).

FE1/3-59

3.3 Installing remote diagnosis
3.3
Sequence
04.03
Installing remote diagnosis

for Win32 from a floppy drive directly on the control with
MMC 103 4.x and higher and a PCU50
Connect MFII keyboard!
1. Start the MMC 103/PCU50 in Windows service mode (see Section 2.2) and
2. The operation system is started.
Insert the first diskette (remote diagnosis for WIN32 Disk0) into the floppy
disk drive.
Call up program menu Start with Ctrl and Esc and select Run with
the cursor keys.
Enter a:\setup32 in the prompt if your floppy disk drive is drive a.
Otherwise type the appropriate letter for the drive. (z with Interlink). Press
Return to continue.
Note
If you are installing remote diagnosis from a CD-ROM select the drive letter of
the mapped CD-ROM drive instead of drive letter a:.
3. Installing the remote diagnosis software:
If Winsock2 is not yet installed on the control system, Winsock2 will be
installed prior to the remote diagnosis installation.
The following box is displayed:
Fig. 3-2
Confirm the next box with OK.
Fig. 3-3
The installation is continued.
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04.03
3.3

Note
It may possibly take 20 seconds until the next window appears.
4. Welcome dialog: Continue setup with Next>.
Note
Use the TAB key to change between the different selection fields and press
Return to confirm. Select a menu by means of keyboard input of Alt and the
letter that is underlined in the menu name.
Fig. 3-4

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04.03
5. License contract: Read it carefully and confirm with Yes.
Fig. 3-5
6. User information and seminar number:

You are asked to enter end user information and serial number.
Fig. 3-6
Type the serial number supplied with the remote diagnosis software and
select Next>.
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04.03
3.3

7. Path:
Continue setup with Next> without altering the standard directory
C:\ReachOut (MMC 102/103) or F:\ReachOut (PCU50).
Fig. 3-7
8. Select type of installation:

Click on Typical for a standard installation.
Fig. 3-8

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04.03
9. Select program group:

Select the program group in which the program icons are to be stored and
then click on Next>.
Fig. 3-9
10. Enter your personal data:

This dialog box will only appear if the remote diagnosis is reinstalled or
installed for the first time.
Enter your personal data and the serial number of the remote diagnosis and
confirm with Next>.
Fig. 3-10
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04.03
3.3

11. Verify the setup information:

If the information is correct, click on Next> to continue the setup routine,
otherwise click on <Back and correct the information.
Fig. 3-11
12. Copying data to the MMC:

The remote diagnosis directory is created, and the files are copied.
Fig. 3-12
After the first diskette (Disk0), the setup program will ask you to insert the
Disk#1.

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04.03
Fig. 3-13
Insert the disk into the drive and click OK.

Repeat this procedure for Disks #2, #3 and #4.
13. End of installation:
At the end of installation, first the ReachOut window with all program
icons is opened.
Fig. 3-14
If TCP/IP was not installed on the MMC 103/PCU50, after installing the remote
diagnosis software a message is displayed indicating that the remote diagnosis
requires the WinSock2 patch for TCP/IP functionality if a network connection is
to be set up on the computer later. Click on OK to confirm the message and
close the window. It does not influence the remote diagnosis functionality in any
other way. The you will be asked whether you wish to restart Windows
immediately.
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04.03
3.3

Fig. 3-15
Note
From the dialog box Restart, choose the option No, I will restart my
computer later and quit the box with Finish.
Confirm the next message box Information withOK and close down the
MMC/PCU50 with menu Start (CTRL + ESC) > Shut Down... Shut
down Computer > Yes.
Confirm the next to queries with Y.
Before you can use remote diagnosis you must configure it in the way
described in Section 3.4.

FE1/3-67

3.4 Installing the host on the MMC 103 V4.x and higher and PCU50
04.03
3.4
Installing the host on the MMC 103 V4.x and higher and
PCU50
A connection between viewer and host can only be established if the host is
made ready to receive after starting the remote diagnosis on the MMC 103/
PCU50 and then selecting and correctly configuring the appropriate
communication devices.
Sequence of
operations
Proceed as follows:
Start the MMC 103/PCU50 in Windows service mode (see Section 2.2) and
2. If the remote diagnosis was not started automatically, start it by clicking on
the following icon:
Select the menu optionConfigure/Options....
Fig. 3-16
3. Make the host ready to receive:

Select the option Wait for Calls.
4. Choose a communication device:
Select the used communication device and, if necessary, choose
Configure to adapt the device settings.
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04.03
3.4

Installing the host on the MMC 103 V4.x and higher and PCU50
Note
In the Options dialog box, only devices can be selected, which have already
been installed on the MMC 103. For this reason, first install and configure the
communication devices to be used (see Chapter 2) and the install and
configure the remote diagnosis.
5. Time when the host is ready to receive:

For Start waiting for calls select option When ReachOut starts so
that is not ready to receive until remote diagnosis has been started.

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04.03
3.5 Deinstalling the remote diagnosis software on the MMC 103 V4.x and higher and PCU50
3.5
Deinstalling the remote diagnosis software on the
MMC 103 V4.x and higher and PCU50
MMC 103 V4.x and

higher and PCU50
1. Start the MMC 103/PCU50 in Windows service mode (see Section 2.2) and
2. Start the uninstall procedure with Start (Ctrl + Esc) > Programs >
ReachOut > Uninstall > Yes. The question ... Delete all
remaining files ... may be displayed. Respond with Yes.
3. Close Windows service mode with Start (Ctrl + Esc) > Shut Down...
> Shut down the Computer? > Yes.
4. On the MMC 103 up to and including V4.x: Save the environment with:
Save Windows Environment for ... > Yes > 1.>
2 Windows (changing...)
Save the environment again with :
Start (Ctrl + Esc) > Shut Down... > Shut down the computer?
> Yes > Save Windows Environment for ... > Yes > 1 >
2 Windows (changing...)
All remote diagnosis files and all entries in the SYSTEM.INI file are removed.
FE1/3-70


840D with MMC 102/103 V3.x
4.1
Sequence
Installing remote diagnosis (Win16 version)

from a floppy drive directly on the control with
MMC 102/103V3.x
Connect MFII keyboard!
1. Switch on the control. When the text Starting Windows 95 appears on
the screen, press the key 6. The controls service menu is overlaid.
2. Select key 4 from the menu.
Start Windows (service menu)
You are prompted for your password.
passwd:
System
Manufacturer
Service).
Note
3. Another menu is displayed. Now select key 2.
Start Windows (change ini files)
Insert the first diskette (remote diagnosis for WIN16 disk 1) into the floppy
drive.
With V3.x call the File program menu by pressing ALT and F and use
the cursor keys to select Run.
Enter a:\install in the prompt if your floppy disk drive is called a.
Otherwise type the appropriate letter for the drive. Press Return to
continue.
Note
Use the TAB key to change between the different selection fields and press
Return to confirm. Select a menu using the keyboard with Alt and the
underlined letter in the menu name.

FE1/4-71

4.1 Installing remote diagnosis (Win16 version)
04.03
5. User installation, type of installation, and path

This display prompts you for end user information and serial number input.
Fig. 4-1
Enter the serial number supplied with the remote diagnosis software and
select Continue.
Fig. 4-2
Confirm with Yes.
FE1/4-72

04.03
4.1

Fig. 4-3
Enter the directory the software is to be installed in. The standard setting is
the c:\reachout directory, this is the only directory that the installation
software copies and handles data in. This directory must NOT be changed!
Select Custom.
6. Selecting the software components to be installed.
Fig. 4-4
On the SINUMERIK 840D MMC 102/103, select the Windows and DOS host
only. Deactivate the Modem Pool component.

FE1/4-73

04.03
7. Copying data to MMC

Once you have made the settings in the Custom display, the remote
diagnosis directory is created on the MMC and the files are copied.
The setup program prompts you to insert disk2.
Fig. 4-5
Insert diskette 2 in the drive, instead of disk1 enter disk2 and then click
on Continue. Repeat this procedure for disk3.
Fig. 4-6
Wait until all files have been copied.
FE1/4-74

04.03
4.1
8.

Configuring the type of connection
Fig. 4-7
Select the connection type. The default setting is Modem. If the

connection is to be set up via ISDN, a network or the Internet, please go to
the appropriate page in this documentation.
9. Host identification name
Fig. 4-8
Allocate an unambiguous identification name for the remote diagnosis. The

name is displayed on the PC (viewer) at connection setup. If your customer
has several MMC 102/103 units, you should use unique names (e.g. stock
number, machine number etc.).

FE1/4-75

04.03
10. Communication port
Fig. 4-9
Check the checkbox with the number of the interface your modem is
connected to. On the MMC 102/103 COM1 corresponds to connector X6,
COM2 corresponds to connector X7.
11. Modem type
Fig. 4-10
Select the modem that is connected. If it is not listed, select a similar one or
the Hayes AT compatible modem driver. The modem configuration can
be changed or expanded at any time later.
FE1/4-76

04.03
4.1

12. Automatic start
Fig. 4-11
You are prompted whether the remote diagnosis is to be included in the

Windows autostart group. Reply that you dont want this to happen. The
remote diagnosis must be activated separately via menu commands
specifically set up for this purpose. You can read in the Tips_x.wri file how to
start the remote diagnosis automatically.
13. Password and user
A user and password can be configured at installation. The operator on the
viewer side has to know this password as it is required for the remote
diagnosis session on the viewer PC after connection setup.
Fig. 4-12
Confirm withOK.

FE1/4-77

04.03
Fig. 4-13
Under Callback you can make optional settings, e.g. if you want to
configure a callback number for security reasons. (See Tips_x.wri file.)
14. End of installation
Fig. 4-14
15. After Windows has been shutdown, the following prompt is displayed:
Save Windows Environment for Next MMC start [Y, N]?
FE1/4-78
Caution
Respond to the prompt Save Windows Environment for Next MMC start
[Y, N]? by pressing Y.

04.03
4.1

Another question is displayed:

...overwrite them with the current one?
Respond with 1 (Overwrite...). You can start Windows again or boot the
control in MMC mode. (Alternatively continue with point 7.)
To be on the safe side, press 2 (Start Windows) again.
Shut down Windows again via Start and Shut Down. Respond to both
queries as described above. The backup is saved a second time and the
configurations are also saved should an error occur.
16. Switch off the control.
17. Start the control.
18. Should an error message (the COM port used by the remote diagnosis is
already assigned) appear when you start remote diagnosis, proceed as
follows:
Start the Services area application.
First activate the Interface softkey, then the vertical softkey RS-232.
Change the option Interface: COM1 into Interface: none.
You can use the interface COM1 (on the control X6).
Activate the vertical softkey Programming unit.
Change the option Interface: COM2 into Interface: none.
You can use the interface COM2 (on the control X7).
The changes are immediately effective unless a RS-232 job is being
processed; in that case they are valid after the RS-232 job is completed.
Enable the interface used by the remote diagnosis. If necessary, you may
have to undo the procedure.
19. The installation procedure for remote diagnosis is successfully completed.

FE1/4-79

4.2 Deinstalling the remote diagnosis software on the MMC 102/103
04.03
4.2
MMC 102/103
Go into Windows service mode with changing Environment for MMC 102.
MMC 102/103 with V3.x:
Start the uninstall procedure with ReachOut > Uninstall > Yes in the
program manager and answer the query Restart Windows now? withNo.
Exit Windows service mode in the program manager with File > Exit
Windows > Yes.
Save the modified INI files with:
Save INIFiles for... > Y > 2 > 5 Return to Main Menu.
Remove the remaining files (necessary only with remote diagnosis V3.X) with:
3 DOS Shell
cd windows
del_rch.bat
The message Batch File missing can be ignored.
FE1/4-80


MMC 100.2 and HT6
The remote diagnosis software must be installed both on the PC (viewer) and
on the SINUMERIK 840D/810D MMC 100.2 (host).
Installing the
software on the
MMC 100.2
The MMC 100.2 has no free memory medium on which the software could be
installed. For this reason, the ReachOut software is supplied pre-installed on
a PC card. This card need only be plugged into the MMC 100.2 and configured.
On the HT6, the software is already pre-installed. The installation routine
includes setting the modem and configuring the user with the relevant
password.
Note
When installing the remote diagnosis software, an MFII keyboard can be
connected to the MMC 100.2 or HT6. to facilitate data entry.
5.1
Installing the MMC 100.2
Interfaces on
MMC 100.2
The ports for the interfaces are located on the rear panel of the MMC 100.2. To
install the remote diagnosis software, two serial RS-232 interface ports (COM 1
and COM 2) are required, one for the modem and the other to connect the PC
card.
Connecting the
PC card
The slot for the PC card is activated prior to start-up. A row of coding switches
are located above the slot for the PC card.
1. Set microswitch 0 to position 1. All other switches must be set to 0.
2. Insert the PC card with the openings upwards into the intended slot.
3. Connect the cable between the modem and MMC 100.2 to one of the two
serial ports on the MMC (COM 1 or COM 2).

FE1/5-81

5.2 Installing and configuring the software on the MMC 100.2
5.2
04.03
Installing and configuring the software on the MMC 100.2

The software ReachOut required to operate the remote diagnosis is
completely installed on the PC card. It need only be configured to match the
users system before the software is used for the first time.
Calling up
configuration
mode
The PC card is installed in the MMC 100.2 and the modem connected. Please
proceed as follows to configure the card:
1. Switch the control system on.
2. Press key 6 as soon as the Copyright line containing the serial number is
displayed on the screen. The configuration menu appears.
This menu offers you a selection of different actions. you can select the
function of your choice with the keys1 to 5.
Key
(4:)
1:
2:
3:
5:
Description of configuration menu

ReachOut teleservice is enabled at Power ON
Current status of remote diagnosis is displayed (corresponds to key Taste
4)
Update with PCIN (internal EPROM, COM 1:)
Updating the control software via COM 1 (not required for remote diagnosis)
Update with PCIN (internal EPROM, COM 2:)
Updating the control software via COM 2 (not required for remote diagnosis)
ReachOut setup
Run the configuration software for remote diagnosis
Disable Teleservice on Power ON
Remote diagnosis will not be stated on the next Power ON
3. Press key 3 to go to the menu for configuring the PC card.
Note
The first line prior to the configuration menus contains the information whether
remote diagnosis is enabled or not. If, for example, the line ReachOut is
enabled at Power ON is displayed before the menu, remote diagnosis is
enabled with each Power ON (key 4). In this case, the configuration menus
only offer Disable ReachOut at Power ON (key 5) to disable the remote
diagnosis with the next start.
FE1/5-82


04.03
Setup ReachOut
Configure the existing hardware in the ReachOut setup menu and define your
settings for operation. For initial start-up of the remote diagnosis, you must
make the following settings:
Selecting menu
items
Select the COM port of the modem

Set the modem type
Select the modem baud rate
Select the phone line type
Enter the PCs for connections
Define the password and access rights
Enter a telephone number for the Call Back function
Reboot the system
You can select the menus of ReachOut for MMC 100.2 with the cursor keys on
the operator panel. Each selection is displayed on a yellow background. The
selected item can be activated by pressing the Enter key.
Note
If you have not connected an MFII keyboard to the MMC 100.2, you can close
the menus with the keys X (Exit), or Cancel. Key Esc is the key
Cancel on the operator panel. The function keys F1to F8 are activated
with the horizontal softkeys.
Help
The main Help menu contains a brief description of each menu. You can also
display direct help for any subject by pressing function key F1. Use the arrow
keys to page through the help topics.
Select the COM

port
The MMC 100.2 has two COM ports. Check first which of the two ports the
modem is connected to. You can set the appropriate COM port in the menu
Comm Port.
1. Select Preferences > Communication Settings in the ReachOut
menu bar. A new form with a new menu is opened in which you can enter
the Communication Settings.
2. In this new window, select Comm Settings > Comm Port to display a
selection list.
3. Select either serial interface COM 1 or COM 2 depending on the modem
connection.
4. Confirm your selection with the Enter key. The menu is closed.

FE1/5-83

04.03
Note
Both the configuration for modem type, data transfer rate and connection
type and for Comm Port is carried out in the screen form Communication
Settings.
Modem type
ReachOut offers a selection list of typical modems to choose from in the screen
form for the Communication Settings in the menu Modem Select.
1. Select Comm Settings > Modem Select in the Communication
Settings screenform. A selection list of modems is displayed.
2. Select the connected modem and appropriate baud rate in the Modem
Table.
Note
If the modem you are using is not contained in the selection list, select A
Hayes Compatible modem with the data transfer rate of the modem you are
using. If you have selected the modem type, the software expects that a
modem is installed and turned on.
Data transfer rate
ReachOut automatically sets the highest possible transfer rate for the selected
modem. You can change the current transfer rate in the Data Speed menu in
the Communications Settings form.
1. Select Comm Settings > Data Speed. A selection list of transfer rates
is displayed.
2. Use the arrow keys to select a transfer rate.
3. Confirm your selection by pressing the Enter key. The menu is closed.
Note
When modems from different manufacturers are used, the same data transfer
rate must be set for both viewer and host; otherwise, possibly no connection
can be established.
Phone line type
Set the modem to tone or pulse dialing in the Dialing Prefix menu in the
Communication Settings screenform.
1. Select menu items Comm Settings > Dialing Prefix to call the Enter
Phone Dialog Prefix menu.
FE1/5-84


04.03
2. Enter the prefix for the desired dialing signal type in the text line.
ATDT: Tone dialing
ATDP: Pulse dialing
Note
If you use the Call Back option on private branch exchanges, the string for tone
dialing must be ATX3DT, with pulse dialing ATX3DP to ensure that the dialing
tone is ignored. For more detailed information on the prefix ATXn, please refer
to your Modem Manual.
You can enter additional parameters for PBX systems. Descriptions of these
can be found directly in the Enter Phone Dialog Prefix menu.
4. Press the Cancel or Esc key to exit the Communication Settings
screenform. The Save Current Settings option window is displayed.
5. Press key Y to save your settings and return to the main screenform of
ReachOut.
Making a
connection to a PC
In the menu Phone Book, select the PCs with which you want to establish
connections.
1. Select Preferences > Edit Phone book in the ReachOut menu bar.
The CallOut Phone book screen form opens.
2. Press key A (Add New Entry) to enter a new phone connection.
3. Enter a Description and Phone Number. You can also fill in the User
Name and Password fields if you wish.
4. Confirm you inputs by pressing the Enter key.
5. Repeat the operation if you wish to enter further phone connections.
6. Press key X (Exit) to close the menu.
Note
Use the E key (Edit Entry) to modify existing entries. Use the D key (Delete
Entry) to delete existing entries.
Password and Call

Back
Use the Edit Passwords menu to define which access rights the user of the
viewer PC will have when contacting the host. Each user can also be assigned
his/her own password. Only users entered in the list can activate the remote
diagnosis function.
1. Select <Security > Edit Passwords in the ReachOut menu bar. The
screenform headed Password List for this computer when it is a host
is then opened.
2. Press key A (Add Password) to record a new user with password. The
Add New Password screenform is opened.

FE1/5-85

04.03
3. Enter the name and password in text lines User Name andPassword.
Select menu item File Access to display a selection list in which you can
assign varying levels of access rights to the user.
4. If you wish to grant full access rights to the user, select Full Access in the
list. Select the appropriate entry for restricted rights.
Call Back
For the Call Back mode, you can enter the phone numbers of the viewer PC. If
the host dialed from the viewer PC, no direct connection is established with
active Call Back. The host will call back the logged-on viewer PC only with the
stored phone number. The remote diagnosis system is not activated until a
connection has been successfully set up with Call Back.
Call Back ensures that computers without access authorization cannot perform
remote diagnosis. Only viewer PCs and users entered in the host with their
phone numbers will be accepted after successful Call Back.
5. Type the phone number of the viewer PC when working with Call Back.
6. Confirm your entries by pressing the Enter key and return to the main
screenform of ReachOut.
Defining options
for log-on
The logging on process for authorized users can be configured in the

Password Options menu. You can, for example, define whether passwords
are needed or set the maximum number of log-on attempts.
1. Select Security > Password Options in the ReachOut menu bar. The
Password Options Menu screenform is opened.
2. You can activate or deactivate the relevant configuration by pressing keys
1 to 4.
3. Press the Cancel or Esc key to go to the ReachOut main screenform.
!
Completing the
configuration
Caution
The other setting options must not be used (e.g. Reboot upon Disconnect)!
The basic configuration of ReachOut is complete once you have made these
settings. When the system is restarted next time, it will be configured for the
remote diagnosis.
1. Press the Cancel or Esc key to exit ReachOut. You return to the
configuration submenu of ReachOut.
Key
0:
FE1/5-86
Description of configuration submenu

Teleservice enabled at Power ON
Exit
Exit configuration menu without saving settings


04.03
1:
3:
5:
Save Setup, Reboot

Save new configuration and restart control system
Teleservice setup
Return to setup menu
Disable teleservice at Power ON
ReachOut will not be executed the next time the system is powered up
Note
Please make sure that the modem is turned on when the remote diagnosis is
started.
2. Press key 1 to write the configuration to the PC card and restart. After
restart, the remote diagnosis will be available on the MMC 100.2.
Reboot
The configuration menu of ReachOut will not be displayed after rebooting. The
PC card is configured and ReachOut will now be activated and ready for remote
diagnosis every time the control is started.
Note
Whenever you update the control software you must call up the ReachOut
software again with 3. Close the configuration software without making any
changes. As soon as the configuration menu is displayed, press key 0 and
close the configuration menu again. A new menu is displayed which you can
close by pressing key 1 (Save Setup, Reboot).
Updating the control software might have altered the settings in autoexec.bat
and config.sys. Calling the configuration submenu of ReachOut again will
update the settings on the PC card.

FE1/5-87

5.3 Installing and configuring the software on the HT6
5.3
04.03
Installing and configuring the software on the HT6

The software ReachOut required to operate the remote diagnosis is
completely installed on the HT6. It need only be configured to match the users
system before the software is used for the first time.
Call configuration
mode
The modem is connected. Please proceed as follows to configure the card:

1. Switch on PLC or press Reset button (with a screwdriver).
The following message is displayed:
HPU 100.2 Boot Software V01.01.02

Copyright (C) 1997 SIEMENS AG ERLANGEN,
570870710413 V01.00.04
2. Press key 6
This menu offers you a selection of different actions.
You can select the function of your choice with keys 1 to 3.
Key
0:
1:
3:
Description of configuration menu

ReachOut teleservice is disabled at Power ON
The current status of remote diagnosis is displayed (corresponds to key 4)
Update from PC card or Exit (if a card is not in the slot)
Update the PLC software via the PC card
Update with PCIN (COM 1:)
Update the control software via COM 1 (not supported by HT6)
Teleservice setup
Run the configuration software for remote diagnosis
3. Press key 3 to go to the menu for configuring the remote diagnosis

software.
Performing the
configuration
You are now offered various possibilities for configuring the remote diagnosis
software:
Either select the setup mode for the Reachout software or select one of the
preset configurations.
Key
0:
1:
FE1/5-88
Exit
Exit the remote diagnosis setup menu
Save modem setup
Save the configuration
ALT Right-Shift:advanced setup (use
Select to scroll screen)

04.03
5.3
3:
4.
5:
6.

Quick modem setup

Reset setup
Standard configuration
Direct connection Direct connection of a PC to the HT6
COM1: 38.4 K (Note: Do not use; connection not possible)
A Hayes compatible 14,400
14,400 baud modem connection
Com1: 19.2K
Com1: 38.4 K
(Note: Do not use; connection no possible)
Com1: 57.6 K
Use ALT Right-Shift to call setup for ReachOut. The screen window can be
moved using the Select button.
Handling can be simplified by selecting monochrome for the screen color.
This is achieved by selecting the menu items Preferences, Screen Color,
Monochrome or by entering the characters P, S, M.
Select 4 or 5 for a default configuration. No further settings will be
necessary in the remote diagnosis software on the HT6. Neither a password nor
a call-back function have been activated for access. A connection can be
established using the default settings provided that the modems are
Hayes-compatible and standardized to V.90.
Press 1 to save the selected configurations.
Use 0 to exit the menu without saving
A connection to the HT6 is not possible in the case of configurations 3 and
6.
If you want to set up your own configuration, call ReachOut setup.
Note
The ReachOut software is selected and operated using an MFII keyboard.
Setup ReachOut
Configure the existing hardware in the ReachOut setup menu and define your
settings for operation. For initial start-up of the remote diagnosis, you must
make the following settings:
Select the COM port of the modem

Set the modem type
Select the modem baud rate
Select the phone line type
Enter the PCs for connections
Define the password and access rights
Enter a telephone number for the Call Back function
Reboot the system

FE1/5-89

04.03
Selecting menu
items
The ReachOut menus for the HT6 are selected with the arrow keys on the
operator panel. The selected item can be activated by pressing the Enter key.
Help
The main Help menu contains a brief description of each menu. You can also
display direct help for any subject by pressing function key F1. Use the arrow
keys to page through the help topics.
Select the COM

port
The HT6 has one COM port: Com 1. You can set the appropriate COM port in
the menu Comm Port.
1. Select Preferences > Communication Settings in the ReachOut
menu bar. A screenform with a new menu is opened in which the
Communication Settings are made.
2. In this new window, select Comm Settings > Comm Port to display a
selection list.
3. Select the serial interface COM 1.
Note
Both the configuration for modem type, data transfer rate and connection type
and for Comm Port is carried out in the screen form Communication
Settings.
Modem type
ReachOut offers a selection list of typical modems to choose from in the screen
form for the Communication Settings in the menu Modem Select.
1. SelectComm Settings > Modem Select in the Communication
Settings screenform. A selection list of modems is displayed.
2. Select the connected modem and appropriate baud rate in the Modem
Table.
Note
If the modem you are using is not contained in the selection list, select A
Hayes Compatible modem with the data transfer rate of the modem you are
using. If you have selected the modem type, the software expects that a
modem is installed and turned on.
Data transfer rate
ReachOut automatically sets the highest possible transfer rate for the selected
modem. You can change the current transfer rate in the Data Speedmenu in
the Communications Settings form.
1. Select Comm Settings > Data Speed. A selection list of transfer rates
is displayed.
2. Use the arrow keys to select a transfer rate.
FE1/5-90

04.03
5.3

3. Confirm your selection by pressing the Enter key. The menu is closed.
Note
When modems from different manufacturers are used, the same data transfer
rate must be set for both viewer and host; otherwise, possibly no connection
can be established.
Phone line type
Set the modem to tone or pulse dialing in the Dialing Prefix menu in the
Communication Settings screenform.
1. Select menu items Comm Settings > Dialing Prefix to call the Enter
Phone Dialog Prefix menu.
2. Enter the prefix for the desired dialing signal type in the text line.
ATDT: Tone dialing
ATDP: Pulse dialing
Note
If you use the Call Back option on private branch exchanges, the string for tone
dialing must be ATX3DT, with pulse dialing ATX3DP to ensure that the dialing
tone is ignored. For more detailed information on the prefix ATXn, please refer
to your Modem Manual.
You can enter additional parameters for PBX systems. Descriptions of these
can be found directly in the Enter Phone Dialog Prefix menu.
4. Press the Cancel or Esc key to exit the Communication Settings
screenform. The Save Current Settings option window is displayed.
5. Press key Y to save your settings and return to the main screenform of
ReachOut.
Making a
connection to a PC
In the menu Phone Book, select the PCs with which you want to establish
connections.
1. Select Preferences > Edit Phone book in the ReachOut menu bar.
TheCallOut Phone book screen form opens.
2. Press key A (Add New Entry) to enter a new phone connection.
3. Enter a Description and Phone Number. You can also fill in the User
Name and Password fields if you wish.
4. Confirm you inputs by pressing the Enter key.
5. Repeat the operation if you wish to enter further phone connections.
6. Press key X (Exit) to close the menu.

FE1/5-91

04.03
Note
Use the E key (Edit Entry) to modify existing entries. Use the D key (Delete
Entry) to delete existing entries.
Password and
Call Back
Use the Edit Passwords menu to define which access rights the user of the
viewer PC will have when contacting the host. Each user can also be assigned
his/her own password. Only users entered in the list can activate the remote
diagnosis function.
1. Select Security > Edit Passwords in the ReachOut menu bar. The
screenform headed Password List for this computer when it is a host
is then displayed.
2. Press key A (Add Password) to record a new user with password. The
Add New Password screenform is opened.
3. Enter the name and password in text lines User Name and Password.
Select menu item File Access to display a selection list in which you can
assign varying levels of access rights to the user.
4. If you wish to grant full access rights to the user, select Full Access. In
the list select the appropriate entry for restricted rights.
Call Back
For the Call Back mode, you can enter the phone numbers of the viewer PC. If
the host dialed from the viewer PC, no direct connection is established with
active Call Back. The host will call back the logged-on viewer PC only with the
stored phone number. The remote diagnosis system is not activated until a
connection has been successfully set up with Call Back.
Call Back ensures that computers without access authorization cannot perform
remote diagnosis. Only viewer PCs and users entered in the host with their
phone numbers will be accepted after successful Call Back.
1. Type the phone number of the viewer PC when working with Call Back.
2. Confirm your entries by pressing the Enter key and return to the main
screenform of ReachOut.
Defining options
for log-on
The logging on process for authorized users can be configured in the

Password Options menu. You can, for example, define whether passwords
are needed and/or how many log-on attempts a user has.
1. Select Security > Password Options in the ReachOut menu bar. The
Password Options Menu screenform is opened.
2. You can activate or deactivate the relevant configuration by pressing keys
1 to 4.
3. Press the Cancel or Esc key to go to the ReachOut main screenform.
FE1/5-92
Caution
The other setting options must not be used (e.g. Reboot upon Disconnect)!

04.03
5.3
Completing the
configuration

The basic configuration of ReachOut is complete once you have made these
settings. When the system is restarted next time, it will be configured for the
remote diagnosis.
1. Press the Cancel or Esc key to exit ReachOut. You return to the
configuration submenu of ReachOut.
Key
0:
1:
3:
4.
5:
6.
Description of configuration submenu

Exit
Exit configuration menu without saving settings
Save modem setup
Save the configuration
ALT Right-Shift:advanced setup (use
Select to scroll screen)
Quick modem setup
Reset setup
Standard configuration
Direct connection Direct connection of a PC to the HT6
COM1: 38.4 K
Com1: 19.2K
A Hayes compatible 28800
Com1: 38.4 K
(Note: Do not use; connection no possible)
Com1: 57.6 K
Note
Please make sure that the modem is turned on when the remote diagnosis is
started.
2. Press key 1 to write the configuration to the PC card and restart. After
restart, the remote diagnosis will be available on the HT6.
Reboot
The configuration menu of ReachOut will not be displayed after rebooting.

ReachOut is now ready for remote diagnosis. You can activate the remote
diagnosis software with the Remote diagnosis softkey in the Diagnosis
area.
Note
The configuration for the remote diagnosis software is retained even after
updating of the HT6 system software.

FE1/5-93

5.6 Deinstalling remote diagnosis
5.4
04.03
Activating remote diagnosis subsequently

You must activate the remote diagnosis software as soon as the MMC 100.2/
HT6 has booted. You can call up the function as a softkey on the MMC 100.2/
HT6.
1. Press softkey Diagnosis.
2. Press the softkey Remote diagnosis. The message Starting remote
diagnosis, restarting control unit; continue with OK appears.
3. Confirm restart of the control unit by selecting OK. ReachOut is activated
and the control unit restarted. The NCK is not affected by this process and is
not restarted.
5.5
Closing remote diagnosis

Depending on the configuration you have set, you can exit the function in the
following way:
Mode Disable ReachOut at Power ON is active:
S HW reset of MMC 100.2/HT6

Mode Enable ReachOut at Power ON is active:
S Turn off the control system (with Power ON, remote diagnosis is immediately
active in this mode)
5.6
Deinstalling remote diagnosis

To deinstall the remote diagnosis software on the MMC 100.2 proceed as
follows:
Sequence
1. Remove the PC card and
2. set switch 0 in the card slot to 0.
FE1/5-94

Installing the remote diagnosis software

on the PC (viewer)
Preparation
Before you install the remote diagnosis software on your PC, observe the
following:
6.1
Determine which viewer version is required. If an MMC 100.2/HT6 is used

as the host, the DOS version of the viewer must must be installed.
Erase every other remote control software from the PC.
If you are using a modem, make sure that it is configured correctly and
connected to the telephone system.
Make a note of the modem type, model number and transmission rate.
Locate the RS-232 interface (e.g. COM1 or COM2) to which the modem is
connected.
Determine under which operating system your viewer is operated.
Viewer for Windows 95/98/NT
Installation
The software package for the remote diagnosis on the PC is called Remote
diagnosis Viewer 840D. The supplied installation batch file of
SetupW32.bat can be used to set up the tool on your PC under Windows as
follows:
1. Insert the CD into the CD-ROM drive.
2. Select Run in the Filemenu in the Program Manager.
3. Type the command line E:\SetupW32.bat (E is the drive letter for the
CD-ROM which can vary).
4. Confirm with OK.
5. Follow the further instructions to complete the installation. The steps are the
same as required for installation on the control system (see Section 3.3).
Click on the Help symbol if you need assistance during installation. The help
function is available at all times.
Note
To install the remote diagnosis under Windows NT4.0, administrator rights are
required.

FE1/6-95

6.2 Viewer for Windows 3.1, Windows for Workgroups 3.11
6.2
04.03
Viewer for Windows 3.1, Windows for Workgroups 3.11
Installation
The software package for the remote diagnosis on the PC is called Remote
diagnosis Viewer 840D. The supplied installation program Install.exe can be
used to set up the tool from the CD-ROM drive on the PC under Windows 3.x as
follows:
2. SelectRun in the File menu in the Program Manager.
3. Type the command line E:\SetupW32.bat (E is the drive letter for the
CD-ROM which can vary).
4. Confirm with OK.
5. Follow the further instructions to complete the installation. The steps are the
same as required for installation on the control system (see Section 4.1).
Click on the Help symbol if you need assistance during installation. The help
function is available at all times.
Fig. 6-1
Set the viewer options as displayed in the screenshot.
FE1/6-96

04.03
6.3

Viewer for MS-DOS (required if MMC 100.2/HT6 is used as the host)
6.3
Viewer for MS-DOS (required if MMC 100.2/HT6 is used
as the host)
Installation
1. You can install the DOS version on the viewer PC with the installation
program installd.exe:
3. Under Windows 95, 98, 3.11, NT, change to the MS-DOS prompt to open a
DOS window.
4. Change to directory Dos/Disk1 on the CD-ROM and enter installd.exe.
The installation program for the remote diagnosis for DOS is started.
Note
None of the Windows versions 3.11, 95, 98, NT can be used for remote
diagnosis between a viewer PC and the MMC 100.2/HT6. Only the DOS
variant may be installed. In the Windows versions mentioned above, it can be
started in a DOS box. Background: MMC 100.2/HT6 uses the DOS operating
system.
Installation
procedure
You are guided through the installation routine by a menu-driven menu. Please
proceed as follows for a standard installation:
1. Enter your name, company name and serial number in the first screenform
of ReachOut Dos Install. Confirm your inputs by pressing function key
F10. Another prompt concerning the correctness of entries is displayed.
2. Confirm your entries again with F10, if they are correct. The new
screenform Select the correct Path Names below appears.
By default, the remote diagnosis software is installed on C:\reachout. ReachOut
stores all data in this path during operation.
3. Confirm the standard path name by pressing function key F10.
Screenform Full (complete) or Custom Installation? is displayed.
4. Press key C to customize the installation. Screenform Install for Host/
Viewer? then appears.
5. Press key 3 to install the software for the viewer. Screenform Install for
which environment? is displayed.
6. Press key 2 to install only the DOS version of ReachOut. Screenform
Select Communications appears.
7. Press key 3 to install communication via modem. The screenform closes
and all necessary files are copied onto your computer by the installation
routine.
8. During the installation, you will be asked to insert disk 2 (disk 2). Insert
disk 2 (disk 13) in drive A: and confirm by pressing the Enter key. Do the
same with disk 3 (disk 3).

FE1/6-97

6.3 Viewer for MS-DOS (required if MMC 100.2/HT6 is used as the host)
04.03
Note
If you install the program from the CD-ROM, specify the new directory on the
CD-ROM as the source when changing the diskette, e.g. with disk 2, type
d:\disk2. Drive letter d: stands for the drive letters of the CD-ROM (can
vary).
After all files have been copied onto the hard disk, all you need to do is
configure the connection. The screenform headed Type of Modem Support
appears.
9. Press key 1 to configure a connection with an analog modem. Screenform
Enter Computer Name is displayed.
10. Enter the name of the viewer PC and confirm with Enter. This name will
be used thereafter for remote diagnosis with ReachOut. Screenform
Communication Settings is displayed.
11. Configure the modem you have installed in the Comm Settings menu.
Note
You will find a description of the main configuration steps under configuration of
the modem for the host in Chapter 2.1 under items Select COM port,
Modem type, Transmission rate and Transmission type.
12. Select File > Save Configuration when you have finished configuring
the modem and connection.
13. Press the Esc key to close the Communication Settings menu.
Message box ReachOut Installation Complete is displayed.
14. The installation of the remote diagnosis for the viewer is completed.
FE1/6-98

Connection
7.1
General on connection setup with viewer for Win32
(Windows 95/98/NT)
Connection setup
with several
connections
The Windows 32 variant supports connection setup with several computers to

or from a single PC.
A single viewer PC can be connected to several waiting computers. It is

possible to use Chat, the Explorer or RemoteControl simultaneously or
separately.
A single computer (viewer) can set up connections under Windows

95/98/NT and wait for connections.
Note
If the control system has no mouse and no ALT key, the host on the control
system can only be quitted via the viewer.
7.2
Establishing a connection with the viewer for Windows
95/98/NT (MMC 102/MMC 103/PCU50)
Establishing a
connection with
the viewer and
modem for
Windows 95/98/NT
Start ReachOut under Windows 95/98/NT. The following window is overlaid:

FE1/7-99

04.03
7.2 Establishing a connection with the viewer for Windows 95/98/NT (MMC 102/MMC 103/PCU50)
Fig. 7-1
Click on Connection to create a new connection. The input window Create

New Connection is overlaid.
Fig. 7-2
Enter the name of your connection. The default setting is My connection.
FE1/7-100


04.03
Fig. 7-3
In the next input window select the connection type (over which medium the
connection is to be set up).
As an alternative, you can also activate Network with TCP/IP protocol if the
MMC can be reached over a network, Internet or RAS gateway.
Fig. 7-4
Enter the area code and the telephone number in the last window.
Activate the connection by double-clicking on the icon shown in Fig. 7-1.

FE1/7-101

04.03
Note
You can subsequently adapt the modem configuration with the button
Configure. But in this case, the settings you have made will be other than
those made in the dialog box Control Panel/Modems/Properties.
Connection setup
with viewer via
network (TCP/IP)
Use the same procedure as with a modem connection until the bottom box
appears.
Fig. 7-5
Select Network.
Fig. 7-6
Enter the IP address of the remote computer you want to be connected to under
Remote computers name.
FE1/7-102


04.03
Establishing a
connection with
the viewer over the
Internet on a
Win95/98 computer
Start the dial-up network by double-clicking on the folder My Computer or

use Start > Programs > Accessories > Dial-up network.
Fig. 7-7
Create a new connection by double-clicking on the Make New Connection

icon. Perform the steps listed under Subsection 2.5.1 on the viewer side up to
and including Integration into the MMC user interface. A second icon is
displayed with the default name My Connection or the selected name.
Activate the connection by double-clicking on the appropriate icon.
Establishing a
connection with
the viewer across
the Internet on a
WinNT computer
to install or add a new dial-up connection on a WinNT computer, perform the

steps listed under Subsection 2.5.2 up to and including Integration into the
MMC user interface.
If dial-up networking and the Internet connection have been set up on the
MMC 103/PCU50, you can set up the remote diagnosis connection over
network (TCP/IP), as described under Connection setup with viewer over
network (TCP/IP).
Use the IP address that was dynamically assigned to the MMC 103/PCU50 if
available.

FE1/7-103

04.03
7.3 Cascaded connection buildup with the viewer/host under Windows NT (MMC 102/103/PCU50)
7.3
Cascaded connection buildup with the viewer/host under
Windows NT (MMC 102/103/PCU50)
Configuration as
gateway
Several controls are connected with a Windows NT computer via a network.

You can access the NT computer host from any external viewer PC via modem
or ISDN. in order to access the control from the viewer of the NT computer
through the network.
Preparations
No additional configuration is required on the individual controls. All controls

must be configured as hosts and the viewer must be able to reach them via the
network.
The first viewer PC from which the connection is to be set up to the individual
controls must be a Windows NT computer.
Install the viewer remote diagnosis software for Windows NT on the computer.
In general, installation, configuration and operation are conducted in the same
way as for Windows 95.
Configure the individual connection with Connection, New connection.
Enter the name of the new connection and select the type of connection.
Enter the telephone number or IP address according to the type and click on
Finish.
Under Configure, Options select the connections that you want and
configure them. At least two types of connections must be set up.
Fig. 7-8
FE1/7-104


04.03
7.3 Cascaded connection buildup with the viewer/host under Windows NT (MMC 102/103/PCU50)
The entry NetBIOS should not be enabled.

Enable When computer starts if the remote diagnosis function is to be
started automatically at system boot.
Connection
setup
Power up the Windows NT computer and start the remote diagnosis software.
Dial up the Windows NT computer from a second PC which also has the remote
diagnosis software installed on it.
Once the connection has been set up, you can access other possible
connections from the NT computer too.
Note
The connection between the viewer PC and NT computer must be different
from the connection between the NT computer and the control. A modem can
set up one connection only.

FE1/7-105

7.4 Establishing a connection with the viewer for Windows 3.1X (MMC 102/103)
04.03
7.4
Establishing a connection with the viewer for
Windows 3.1X (MMC 102/103)
Start Windows 3.1X. In the Program Manager click on the icon ReachOut
and on ReachOut Viewer in the overlaid window.
Fig. 7-9
Start the remote diagnosis via Remote Control.
Fig. 7-10
Select the desired subscriber and click on OK to establish the connection.
FE1/7-106

04.03

7.4 Establishing a connection with the viewer for Windows 3.1X (MMC 102/103)
With Add you can add additional customer entries, under Edit you can
change the entries.
Fig. 7-11

FE1/7-107

7.5 Establishing a connection with the viewer under MS-DOS (MMC100.2/HT6)
04.03
7.5
Establishing a connection with the viewer under
MS-DOS (MMC100.2/HT6)
The MMC 100.2/HT6 is based on the MS-DOS operating system. The
ReachOut software for the viewer is also available as an MS-DOS program. If
you use a Windows operating system on the viewer PC, you must use the DOS
version of the remote diagnosis.
Connection setup
in MS-DOS
To set up the connection between the viewer and host via a modem, please
proceed as follows:
1. Start ReachOut under MS-DOS or from the DOS prompt of Windows by
calling the file gvm.bat from the ReachOut directory. ReachOut for the
viewer is loaded.
2. Select Link > Connect using Phone book. Every entered host is
displayed with name and telephone number.
3. Select the host of your choice from the list using the cursor keys and confirm
by pressing the Enter key. The host is selected.
Or:
1. Select Link> Contact to Host PC. Screenform Enter Phone
Number for Host PC is displayed.
2. Enter the telephone number of the desired host and confirm by pressing the
Enter key. The host is selected.
FE1/7-108

Functions of the viewer PC, version Win32
ReachOut main screen of the Win32 version:

The new version does not contain any additional functions. But there are some
improvements, compared with older versions.
Improvements
1. The remote diagnosis can now display even 24-bit true color (to be set on
the host) on the viewer.
2. Under WinNT, a connection can be established only with appropriate user
rights. With earlier versions, this was not possible under WinNT.
Fig. 8-1

FE1/8-109

8.2 File transfer
8.1
04.03
Remote control
Operating the
MMC 102/103 and
the PCU50
In Remote Control mode can see the see the screen of the MMC 102/103
and the PCU50 on your PC screen and operate the MMC 102/103/PCU50 with
a mouse and keyboard. You can activate softkeys by double-clicking on them
with the mouse or by means of the function keys. The horizontal softkeys SK1
to SK8 correspond to function keys F1 to F8, Recall corresponds to F9, and
Operating area switchover to F10. The vertical softkeys are reached,
starting from the top, by means of Shift + F1 to Shift + F8. You can operate all
areas of the MMC 102/103 and the PCU50 from the viewer PC.
To close down the connection, mark the icon representing the connection on the
viewer and click on it with the right mouse key. Activate the Disconnect menu
command from the overlaid menu.
You can also close down the connection after you have clicked on its icon by
selecting the first icon in the toolbar.
Note
If the control system has no mouse and no ALT key, the host on the control
system can only be quitted via the viewer.
8.2
File transfer
What does file

transfer do?
The file transfer function makes it possible to exchange files between the viewer
PC and the control. In this case, the viewer PC is referred to as the Local and
the MMC 102/103 as the Host. The transmission rate is approximately 6 8
minutes for 1 MB at 9,600 baud.
How to cancel the

function
You can return to the remote diagnosis selection screen by activating Exit in
the File menu or by means of the key combination Alt + F4.
FE1/8-110

04.03

8.3 Chat for MMC 102/103 and PCU50 (communication via text input window)
8.3
Chat for MMC 102/103 and PCU50 (communication via
text input window)
Chat screen under

Windows 95
The chat window allows both operators to communicate by typing in text at the
same time. Click on Chat to open the Chat window.
Fig. 8-2
Note
On the MMC keyboard you can select Chat with the End key and activate it
with the Input key. While a connection is active you can select the main screen
on the MMC with Diagnosis> Remote diagnosis.
Exiting the
function
The Chat window is closed with Exit.
Note
This is not possible on the MMC without the MFII keyboard. In that case, the
viewer must close the chat window on the viewer side. The window on the
MMC then closes automatically.

FE1/8-111

8.6 Help
8.4
04.03
Terminal emulation
This function is not required for remote diagnosis.
8.5
Exit
You can leave the menu by activating Exit. If the connection is still up a
warning appears telling the operator that the viewer is still connected and that
the connection will be broken when remote diagnosis is closed. Confirming this
warning with OK closes the program and breaks the connection.
8.6
Help
A comprehensive help menu is available to assist at every important stage of
operation.
FE1/8-112

Functions of viewer PC, version Win16
ReachOut main screen with Windows 3.X:
Fig. 9-1
ReachOut main screen with Windows 3.X:
Fig. 9-2

FE1/9-113

9.2 File Transfer
9.1
04.00
04.03
Remote Control
Operating the
MMC 102/103
In Remote Control mode you can see the screen of the MMC 102/103 on
your PC screen and operate the MMC with a mouse and keyboard. You can
activate softkeys by double-clicking on them with the mouse or by means of the
function keys. The horizontal softkeys SK1 to SK8 correspond to function keys
F1 to F8, Recall corresponds to F9, and Operating area switchover to
F10. The vertical softkeys are reached, starting from the top, by means of Shift
+ F1 to Shift + F8. You can operate all areas of the MMC 102/103 from the
viewer PC.
Disconnecting
To break off the connection, simultaneously press the left and right Shift keys on
the viewer. The remote diagnosis screen is overlaid (Windows 3.1, 3.11).
Click on the disconnect symbol and confirm that you want to hang up in the next
window. The control remains ready to receive so that the connection can be set
up again.
In the viewer select the icon that is relevant to this connection and click on it
with the right mouse button. Activate the Disconnect menu command from
the overlaid menu.
9.2
File Transfer
What does file

transfer do?
The file transfer function makes it possible to exchange files between the viewer
PC and the control. In this case, the viewer PC is referred to as the Local and
the MMC 102/103 as the Host. The transmission rate is approximately 6 8
minutes for 1 MB at 9,600 baud.
How to cancel the

function
You can return to the remote diagnosis selection screen by activating Exit in
the File menu or by means of the key combination Alt + F4.
FE1/9-114

04.00
04.03

9.3 Chat for MMC 102/103 (Communication with text input window)
9.3
Chat for MMC 102/103 (Communication with text input
window)
Chat screen under

Windows 3.11
The chat window allows both operators to communicate by typing in text at the
same time. Click on Chat to open the Chat window.
Note
On the MMC keyboard you can select Chat via the End key and activate it
with the Input key. While a connection is active, you can select the main screen
on the MMC with Diagnosis > Remote Diagnosis.
Fig. 9-3
Exiting the
function
The Chat window is closed with Exit.
Note
This is not possible on the MMC without the MFII keyboard. In this case, the
operator on the viewer side must close the Chat window and the window on the
MMC is then closed automatically.

FE1/9-115

9.6 Help
9.4
04.00
04.03
Terminal emulation
This function is not required for remote diagnosis.
9.5
Exit
You can leave the menu by activating Exit. The program is terminated only if
the connection has been ended beforehand.
9.6
Help
A comprehensive help menu is available to assist at every important stage of

operation.
FE1/9-116

Function of viewer PC (MMC 100.2/HT6)
10
Remote diagnosis on the MMC 100.2/HT6 provides the same functions as that
for the MMC102/103. However, the Chat function is restricted in the
MMC 100.2/HT6 version. Communication is only indirectly possible via a part
program.
10.1
Remote Control
Operation of the
MMC 100.2/HT6
In Remote Control mode the screen contents of the MMC 100.2/HT6 (host)
are displayed on your screen. You can control the host functions via the viewer
PC keyboard. In this instance, softkeys are activated via function keys.
Horizontal softkeys SK1 to SK8 are operated via function keys F1 to F8. The
vertical softkeys are operated, starting from the top, using Shift + F1 to Shift +
F8. Recall corresponds to function key F9 and operating area switchover
F10. In other words, you have control over all host functions from the viewer
PC.
Clear the
connection
If you wish to clear the connection between the viewer and host, you must press
the left-hand and right-hand shift keys together. The window is closed and you
return to the ReachOut interface.
In ReachOut, change to the menu Link > Disconnect from Host-PC.
The connection to the MMC 100.2/HT6 is closed.
Note
On older MMC versions (< SW 5) the function Hardware rely might have to
be activated in the viewer under Preferences > Keyboard Handling.

FE1/10-117

10.2 File Transfer
10.2
04.03
File Transfer
Meaning
File transfer allows you to transfer data from the viewer to the host and from the
host to the viewer. On the MMC 100.2/HT6, the data are located in the buffer on
drive e: of the host. Directory transfer on drive e: is provided for that
purpose.
Transfer of data
To transfer data you must open the File Manager:

1. Select File > Invoke File Manager on the ReachOut interface. An
Explorer with two windows is opened.
The directory of the viewer PC is displayed in the left-hand window of the
Explorer. The host directory is displayed in the right-hand window. Files can be
copied and moved between the host and viewer or deleted. You can only write
files to drivee: of the host. All other drives have read status only.
2. Close the File Manager by selecting Exit > Yes. You then return to the
ReachOut interface.
Transfer directory
The transfer of data between the viewer and host is organized via a transfer
directory. Data from the viewer or host are stored initially in this directory. To
transfer part programs, for example, the data are copied into the transfer
directory from the viewer PC where they can then be processed from the host.
To call data stored in the transfer directory from the host, proceed as follows:
1. Select softkey Services on the host. A new screenform appears.
2. Select softkey Clipboard.
3. Select softkey Transfer directory. The transfer directory is opened.
The functions Copy and paste, Create archive, Delete and
Refresh-Dir are available on the vertical softkeys.
FE1/10-118


10.3 Chat
04.03
10.3
Chat
Meaning
Direct CHAT is not supported.

The chat function can be performed with restrictions on the MMC 100.2/HT6 if
first a part program, such as CHAT1.MPF, is edited in a remote diagnosis
session. This part program should be deleted at the end of the session.
Caution
Do not start the CHAT function from the remote diagnosis menu!

FE1/10-119

10.3 Chat
04.03
Notes
FE1/10-120

Boundary conditions
Availability of the
function
11
The function Remote diagnosis is available for:
S SINUMERIK 840D/810D with MMC 102/103, SW 3.1 and higher

S SINUMERIK 840D/810D with PCU50.
S SINUMERIK 840D/810D with MMC 100.2 SW version 5.1 and higher.
S SINUMERIK 840D/810D with HT6, SW 5.3 and higher
Restrictions
The following are not supported by remote diagnosis software versions lower
than Version 4:
S Windows 98
S AGP graphics cards
J

FE1/11-121
04.03
Notes
FE1/11-122

12
Tips and tricks

This section contains some useful tips and tricks.
12.1
Cascading from the Win viewer with the Gateway to
the DOS host
With remote diagnosis V6.1 it is possible to establish a connection to the control
from several computers Cascading.
To do so, the viewer version of the remote diagnosis must be installed on all
computers, with exception of the control system. The remote diagnosis software
on the intermediate computers in the direction towards the control system operate
as a viewer and in the direction towards the end viewer as a host, which must be
set to the Wait state.
The cascading always starts from the control system and then successively
continues from one intermediate computer to the next to the end viewer.
It is also possible to cascade between different operating systems. The
cascading of a Win32 viewer to a DOS host is shown below. For obvious
reasons, different communication links must be used for viewer and host on the
intermediate stations. The example below shows the intermediate computer
directly connected to the end viewer via a TCP/IP network and directly to the
control system via RS-232 interface. It is also possible to use the other admitted
communication links.
PC (Viewer)
V6.1
V6.1
Fig. 12-1
MMC 100.2
PC (Gateway)
COM interface
COM interface
RS-232 direct
X6 / X7
V6.1
Cascading the remote diagnosis via a Gateway

FE1/12-123

12.1 Cascading from the Win viewer with the Gateway to the DOS host
04.03
The following possibilities were tested and have been found to be operative.
Machine
MMC 100.2
Gateway
PC (1)
Viewer PC
(2)
FE1/12-124
Operating
system
MS-DOS
Win95/98
Win95/98/NT
ReachOut version
DOS host
DOS viewer +
Win32 host
V4.1/V5.1
Win32 viewer
V4.1/V5.1
Supplementary
Conditions
None
The DOS viewer must
run in a DOS window (no
fullscreen)
First the connection
MMC 100.2 gateway
PC must be up before
this connection can be
established.
Caution
The Win NT operating system may not be run on the gateway PC (1). This
mode does not allow 16-bit graphics resolution of the DOS viewer in a DOS
window.


12.2 Automatic installation of remote diagnosis
04.03
12.2
Automatic installation of remote diagnosis

You can create installation scripts for automatic installation in remote diagnosis
V5.1 and higher using text editors such as the Windows Notepad. If different
users require different installation routines, several files can be created,
whereby these must be started specifically in the Windows command line by
specifying the file name of the script after the setup command.
If the same installation routine is sufficient for all users, you should create a
script file with the name ROINST, which is automatically executed by the
SETUP.EXE file and therefore need not be specifically initiated by the user. The
script ROINST must be stored in the same directory as the setup programs to
ensure that this file can be called automatically.
Note
To provide completely automated installation, you should copy all installation
disks from the CD-ROM to a network drive or to diskettes. The installation script
created can then be stored on the first diskette. Furthermore, the SETUP.ISS
file that is contained on the first diskette must be adapted as described in this
Chapter.
If special script names are used, the SETUP program must be started with the
attribute SCRIPT = Script name.
The following syntax applies to the SETUP command:
SETUP [TYPE = [HOST VIEWER] [; PUBLIC SHARED] [SCRIPT = script
filename] [script parameter 1] [script parameter 2] ... [script parameter n]
This is the command line for starting the setup with the script file HOST which
is to contain the settings for installing the host version of remote diagnosis:
SETUP SCRIPT=HOST
Note
Under WinNT, this parameter only applies to version 8.30 or higher.

FE1/12-125

Sequence
04.03
Creating an installation script

1. Use a text editor to create a new file.
2. Type the desired script commands and settings in the file.
When creating the script for a network installation, make sure that the parameter
PUBLIC is not deleted; otherwise the entire installation of the remote diagnosis
will not be secure.
3. Save the file.
If you wish the script to be started automatically during the remote diagnosis,
the script file must be called ROINST (without file extension) and be saved in
the same folder as the setup program.
Note
Make sure that the HIDDEN switch for settings to be removed from the
SETUP.ISS file is set in the installation script. Otherwise, you must enter these
values in dialog boxes.
Parameter list
FE1/12-126
AUTOSTARTHOST=yesno
determines whether the remote diagnosis is

set to the host wait mode automatically
during start.
COMPANYNAME=siemens
specifies the name of the company for which

the remote diagnosis is licensed. If you do
not want to specify a company name, use
COMPANYNAME=.
CONNSHORTCUTS
Use this command to create shortcut icons

for all remote diagnosis link icon files
(*.RCO) that have been found in the [DISK1]
folder during installation.
EXECUTE=program_name
starts the program with the name program

_name after the installation of the remote
diagnosis has been completed and Windows
has been restarted.
GROUP=folder_name
specifies the name of the folder that will

contain the remote diagnosis icons. If the
GROUP command is missing, Setup will
create a folder with the default name
ReachOut.
GROUP_ID=group_ID
(Available from Version 5.1 and higher only.)

specifies the name of the remote diagnosis
group to which the computer belongs in a
NetWare or Banyan VINES network.


04.03
HIDDEN
hides the display of the installation process

on the display.
If an installation script is processed using
this command, a search for required
parameters is carried out in the SETUP.ISS
file contained in the same folder. Certain
installation parameters in this file do not
have default values; they must therefore be
specified by the user.
Parameters in the SETUP.ISS file, for which
values must be specified:
AdminName= User name for the initial user
of the remote diagnosis software with
administrator rights. Important: Users who
install the remote diagnosis with these
parameters must know the assigned name.
AdminPass= Password for the initial user
with administrator rights for the application.
Important: Users who install the remote
diagnosis with these parameters must know
the assigned name.
SzName= A name that is stored in the
Windows registry of the remote diagnosis.
SzName= The company name that is stored
in the Windows registry of the remote
diagnosis.
SzSerial= The serial number of the remote
diagnosis, which is stored in the Windows
registry of the remote diagnosis.
These values are used on all computers on
which the remote diagnosis is installed.
ICONS=icon,icon_description Places the shortcut icons in the ReachOut

program folder. After installation, these
shortcuts are to be found in the Windows
Start menu.
If you do not wish to use these icons, use
ICONS= or use the NOGROUP
command.
Example:
ICONS=REACHOUT.EXE,ReachOut;REAC
HOUT.HLP,ReachOutHelp;ROUSERS.EXE,
ReachOut User Manager;

FE1/12-127

04.03
LOCALLOGON=yesno
defines whether users must log into the

remote diagnosis when starting the remote
diagnosis. (Available from Version 5.1 only.)
NAME=computer_name
defines the name used for the remote

diagnosis to identify the computer on which
the remote diagnosis is installed.
If you do not wish to use a name, type
NAME=.
NODESKTOPICON
(Available from Version 5.1 and higher only.)
NETWORK=protocol
defines the network type via which the

remote diagnosis can communicate. You can
define more than one network if you use the
command NETWORK several times.
Example:
NETWORK=Winsock
NETWORK=NetBios
Parameter values that can be used:
Banyan Banyan Vines network
IPX Novell Netware SPX or IPX using the
Broadcast communication (the same as with
SPX)
NetBios NetBios networks
SAP communication
IPX)
Winsock TCP/IP networks including the
Internet
NOGROUP
has the effect that no Windows program

folder is created for the remote diagnosis in
the Start menu.
PUBLIC
installs only the configuration files of the

remote diagnosis. The remote diagnosis is
started from the folder (usually a network or
a shared folder) from which it was installed.
Note: Make sure that the remote diagnosis
is installed in the source folder completely.
The parameter Public cannot be used when
the program is installed from disks.
FE1/12-128


04.03
REM
identifies a comment line that is not

processed by the remote diagnosis.
RESTARTWINDOWS
exits Windows and restarts it after

installation.
SERVER
defines the name of the NetWare server with

which the remote diagnosis is to be linked.
If the remote diagnosis is installed on a
computer not integrated into the network,
this parameter will have no effect.
SHARED
performs a released installation of remote

diagnosis. Guides a shared installation of the
remote diagnosis software. A shared
installation is a central copy from which
security settings can be made for all users
who have carried out a public installation
from the shared copy. The shared installation
is usually carried out on a shared network
drive.
TARGET
defines the folder in which the remote

diagnosis is to be installed.
If this parameter is omitted from the script,
the remote diagnosis is automatically
installed in the folder
C:\PROGRAM FILES\REACHOUT
provided that the path C:\PROGRAM
FILES exists. Otherwise, the user will be
prompted to specify a folder name.
TYPE=Viewer/Host
defines whether a computer does calls or

waits for calls from remote computers.

FE1/12-129

USERNAME=username
04.03
specifies the name of the person for whom

the remote diagnosis is licensed.
Note: This is not the user name assigned
with a password entry.
WAITON=protocol
(available from version 5.1 onwards only);

defines the connection types via which the
remote diagnosis expects a call in advance.
You can specify several connection types.
Example:
WAITON=SPX;TELEPHONY;WINSOCK
Parameter values that can be used:
Banyan Banyan Vines networks
CAPI =CAPI connection
DIRECT direct connection or zero modem
cable
NetBios NetBios networks
IPX)
TELEPHONY modem
WINSOCK TCP/IP networks including
Internet
FE1/12-130

04.03
Example of a
script

REM installation script ROINST

AUTOSTARTHOST=no
COMPANYNAME=SIEMENS AG
CONNSHORTCUTS
EXECUTE=C:\MyBatchfile.BAT
GROUP=remote diagnosis
REM GROUP_ID=group_ID
HIDDEN
REM
ICONS=REACHOUT.EXE,ReachOut;REACHOUT.HLP,ReachOut-Help;ROEVE
NTS.EXE,Event Viewer;ROUSERS.EXE,UserManager;
ROSCRUI.EXE,Automating;SUPPORT,WRI, SUPPORT;
README.WRI,ReadMe;C:\Windows\uninst.exe fC:\remote
diagnosis\
DeIsL1.isucC:\remote diagnosis\ROUInst.DLL,UnInst;
REM LOCALLOGON=yes or no
NAME=ExampleComputer
REM NODESKTOPICON
NETWORK=Winsock
REM NOGROUP
REM PUBLIC
RESTARTWINDOWS
SERVER
REMSHARED
TARGET=C:\remote diagnosis
Type=Viewer
USERNAME=Mustermann
WAITON=Winsock
Using this script, the remote diagnosis will be installed as a viewer/host with the
company name SIEMENS AG, the user name Mustermann, the computer
name Example Computer in the folder C:\remote diagnosis and will
create the entry Remote diagnosis in the START menu. The installation is
carried out in the background. The user need not carry out any entries. This is
done by the command HIDDEN. The required data, such as the user name of
the initial user with administrator rights, the corresponding password and also
the serial number are to be found in the file SETUP.ISS. The default values in
this file can be modified and the serial number be inserted (see example).

FE1/12-131

Example of a
SETUP.ISS file
04.03
; This script runs only in conjunction with a regular

;
;
;
;
;
;
;
;
;
;
;
;
;
;
ReachOut installation script that contains the

HIDDEN command. If the HIDDEN command is not
specified, this SETUP.ISS file is ignored.
This script will install ReachOut. You must restart
the computer manually before using ReachOut.
Changing BootOption=0 to BootOption=3 will
cause an automatic restart.
To use this script you _must_ modify the AdminName=,
AdminPass=, szName=, szCompany=, and szSerial= lines
below and provide valid entries. szName and szCompany
cannot be empty, and szSerial must be a valid number
or the installation will not complete.
[InstallShield Silent]
Version=v3.00.000
File=ResponseFile
[Application]
Name=ReachOut
Version=8.43
Company=Stac
[DlgOrder]
Dlg0=SdWelcome0
Dlg1=SdLicense0
Dlg2=SdRegisterUserEx0
Dlg3=SdAskDestPath0
Dlg4=SdAskDestPath1
Dlg5=SdSelectFolder0
Dlg6=SdShowDlgEdit30
Dlg7=SdStartCopy0
Dlg8=SdFinishReboot0
Dlg9=MessageBox0
Count=10
[SdWelcome0]
Result=1
[SdLicense0]
Result=1
[SdRegisterUserEx0]
szName=Mustermann_ISS
szCompany=SIEMENSAG_ISS
szSerial=xxxxxxxxxxxxxxxx
Result=1
Enter the serial number here!
[SdAskDestPath0]
szDir=C:\Program Files\ReachOut
Result=1
[SdSelectFolder0]
szFolder=ReachOut
Result=1
FE1/12-132


04.03
[SdShowDlgEdit30]
AdminName=ADMINISTRATOR User name with administrator rights!
AdminPass=PASSWORD
Password for administrator rights!
Confirm=PASSWORD
Confirm password for administrator rights!
Result=1
[SdStartCopy0]
Result=1
[SdFinishReboot0]
Result=1
BootOption=0
[MessageBox0]
Result=1
After installation, the computer is rebooted, and the batch file

MyBatchfile.BAT (it could also be an EXE file) is executed. Since the
command ICONS is provided with comments, all icons of the remote
diagnosis will be created. If certain icons are not created, remove the comment
mark REM before the ICONS and the appropriate entries for the icons.
Note
If the iconUninst is created using the ICONS command in script
ROINST, the inverted commas must be removed from the string of the short
cut for the icon in the Properties, otherwise it will not find UNINSTALL.EXE.
The host is configured such that it is not automatically set to the Wait status
after starting the remote diagnosis. It must be started manually with Winsock
(TCP/IP, incl. Internet) set as the default setting.

FE1/12-133

12.3 Adapting the remote diagnosis window
12.3
04.03
Adapting the remote diagnosis window
In most cases, the remote dagnosis window on the MMC is hidden by the
header. To adapt the window, it is possible to specify the size and position of the
window in the registry.
Sequence
1. Boot the MMC in Windows Service Mode.
2. In Notepad, type the following text:
REGEDIT4
[HKEY_CURRENT_USER\Software\Stac\ReachOut\Reachout]
X=dword:00000001
Y=dword:000000bc
Width=dword:0000019a
Height=dword:000000fa
3. Save this as a file with the extension .reg.
4. Now open the Explorer and start the file you have created by double-clicking
on it.
The position and size specifications will be entered in the Registry. When the
remote diagnosis is started next time, it is positioned and proportioned
according to the values entered above.
If size and position do not meet your requirements, you can adapt the values
accordingly. The values must be specified as hexadecimal values.
FE1/12-134


12.6 Bluescreen service when establishing first connection after booting
04.03
12.4
Repeated restart request
Repeated restart
request
After you have installed remote diagnosis you might be requested to restart
Windows even though you have just done it.
This behavior can be caused by the file REBOOT in the ReachOut directory.
To eliminate this problem, use the Explorer to delete this file.
12.5
Tips for eliminating modem connection problems
Modems_e.wri
Tips for eliminating problems with modem connections under Windows are to be
found in the file Modems_e.wri on the CD-ROM in the directory
siemens/Tipps.
12.6
Bluescreen service when establishing first connection
after booting
Bluescreen
Service 3 when
establishing
connection V4.x
The Blue Screen that appears after you have booted and established the RO
connection for the first time bearing the message:
Invalid VxD dynamic link call from ROVxD(01) + 000A3A8 to

device 000C, service 3 ....
can be bypassed by disabling the cursor.
This can be done as follows:
1. Boot in Windows Service Mode
2. Edit the system.ini in the directory C:\Win95
3. Comment the following entries with ;:
a. Section:
[boot]
...
;mouse.drv=mouse.drv
b. Section
[386Enh]
...
mouse=*vmouse
4. Save file and back up computer with Start Shut down ... and Y
Y.
Another possible problem solution is the installation of a serial mouse in
Windows Service Mode.

FE1/12-135

12.6 Bluescreen service when establishing first connection after booting
Bluescreen
Service 11 when
establishing a
connection under
V4.x
04.03
The Blue Screen that appears after booting when establishing an RO

connection for the first time; the following message appears:
Invalid VxD dynamic link call from ROVxD(01) + 000CC00 to

device 001D, service 11 ....
is caused by the keyboard driver. To remedy this error, update the MMC
software to MMC V04.04.24.
FE1/12-136

13
Alarms
No signals or machine data are required for this function.
13.1
Alarms
A more detailed description of the alarms which may occur is given in
References:
/DA/, Diagnostic Guide
or in the online help in systems with MMC 102/103.

FE1/13-137

13.1 Alarms
04.03
Notes
FE1/13-138

Description of Function Remote Diagnosis
(FBFE)
AlarmTriggered Messaging by
EMail: @Event (FE2)
You will find a description of the product @Event in the following document:
/HBA/
Manual @Event Edition 03.02
The present document @Event (FE2) in this manual will be replaced by the
above dokument.

FE2/i
AlarmTriggerd Messaging by eMail: @Event
04.03
Notes
FE2/ii

SINUMERIK 840D/810D
Remote Diagnosis (FBFE)
Remote Diagnosis from HMI SW 6.3

and higher (FE3)
Contents
1
Brief Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/1-3
Hardware configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/2-5
2.1
Component overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/2-5
2.2
2.2.1
2.2.2
Internet connection via modem . . . . . . . . . . . . . . . . . . . . . . . . . . .

Internet under Win9x, 2000, ME, NT . . . . . . . . . . . . . . . . . . . . . .
Internet under WinXP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/2-7
FE3/2-9
FE3/2-17
2.3
Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/2-25
2.4
Ethernet connection (TCP/IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/2-26
2.5
Remote diagnosis via a gateway PC . . . . . . . . . . . . . . . . . . . . . .
FE3/2-27
Software Installation/Deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/3-29
3.1
Booting the PCU 50/70 in service mode . . . . . . . . . . . . . . . . . . . .
FE3/3-30
3.2
3.2.1
PCU 50/70 (host) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting installation/deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/3-31
FE3/3-31
3.3
3.3.1
PC (viewer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting installation/deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/3-32
FE3/3-33
Start-Up and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-35
4.1
4.1.1
4.1.2
4.1.3
PCU 50/70 (host) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Creating a new host connection object . . . . . . . . . . . . . . . . . . . . .
Changing/renaming/deleting a connection object . . . . . . . . . . . .
Starting up a connection object . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-35
FE3/4-38
FE3/4-39
FE3/4-40
4.2
4.2.1
4.2.2
4.2.3
4.2.4
Higher-level settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support request settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the PLC trigger bit settings . . . . . . . . . . . . . . . . . . . . . .
Activating video recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Positioning the status display . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-40
FE3/4-41
FE3/4-42
FE3/4-44
FE3/4-45

FE3/i
FE3/ii
04.03
4.3
Establishing a connection to an Internet provider automatically
FE3/4-46
4.4
Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-47
4.5
Exiting a remote diagnosis session . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-47
4.6
PC (viewer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-48
4.7
4.7.1
General functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
File transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-49
FE3/4-49
4.8
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/4-50
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FE3/5-51
5.1
FE3/5-51
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Brief Description
Application
Remote diagnosis enables:
S A member of service staff (viewer) to control and influence the operation of a

controller from his/her PC/PG via the PCU of the controller.
S A machine operator to request service support at the controller (host).

Using the remote diagnosis software, a connection can be established from the
viewer to one or more computers.
As a viewer, you can thus display the computer screen of another user and
carry out your work as though you were sitting directly in front of the computer/
Sinumerik controller in question.
In order to establish a connection, the remote diagnosis technology must be
installed on all computers (PC/PG/PCU).
Before a connection is established with other computers and files and programs
are transferred, the information required to establish a connection and to start
and end a remote diagnosis session must be entered. This information is saved
in the connection objects and is displayed as symbols.
The PCU 50/70 must be configured as a host and the PC/PG as a remote
(viewer).
Remote diagnosis
functions
Remote diagnosis comprises the following main functions:
S Remote Control (remote control of the PCU)

S File Transfer (PCU>PC, PC>PCU data transfer, always controlled by the
viewer with PC/PG)
S Chat
New functions
Compared with remote diagnosis up to SW 6.2 (ReachOut), remote diagnosis

in SW 6.3 onwards (MCIS RCS) also offers the following additional functions:
S Establish an automatic connection to the Internet Provider

S Request the remote diagnosis service via e-mail (install the @Event software)
S Status display on the PCU and the PC via a symbol display

S Start and stop a connection via PLC
S Record a remote diagnosis session (session recording)
S Set a PLC bit at the start of a remote session

FE3/1-3
04.03
System requirements
Remote diagnosis is installed and configured on the PCU50/70, under

WindowsNT or WindowsXP. As all remote diagnosis functions can be accessed
via soft keys, neither a mouse nor a keyboard are required.
On the PC/PG, remote diagnosis can be installed under Windows 9x/
Millennium Edition (Me)/2000/NT/XP.
Scope of supply
The PCU50/70 (with HMI Advanced SW 6.3 or higher) is supplied with the remote diagnosis software installed under the name MCIS RCS Host Version
V1.0. The Certificate of License must be purchased separately.
For the PC, the remote diagnosis is supplied under the name MCIS RCS
Viewer V1.0 on CD-ROM.
Host
For the purpose of remote diagnosis, the PCU is the designated Host.
Software with the same name must be installed on the MMC 103/PCU50. Once
this software has been activated, the PCU can be operated from the PC
(viewer). When configuring a host computer, you may define who is permitted to
establish a connection to the PCU and the access rights required by the PC
user.
Viewer
The PC connected to the PCU is designated as the Viewer. The PC user

establishes a connection to a PCU (host) and defines the actions to be
performed. All processes to be carried out on a PCU can be seen on the screen
of the PC.
Remote control
The exchange between the viewer and host computers is described as

Remote Control or a remote diagnosis session.
rFile transfer
The viewer can initiate the transfer of files in both directions between the PC
and the PCU.
Chat
The Chat function can be used for communication between the two operators
on the PC and PCU. The operators can enter texts simultaneously via an input
window and read messages from the partner in an output window. Direct
swapping is also possible.
Documentation in
pdf format
The remote diagnosis MCIS RCS V1.0 is based on the remote control of Symantec pcAnywhere V10.5. The following documentation (pdf format) is available under this name:
S pca_whatsnew.pdf: Introduction to Symantec pcAnywhere 10.x

S pcauser.pdf: Symantec pcAnywhere Users Guide
S pcaadmin.pdf: Symantec pcAnywhere Administrators Guide
S pcaole.pdf
J
FE3/1-4

Hardware configuration
2.1
Component overview
There are various options for setting up a connection from the PCU (host) to the
PC (viewer).
Connection devices
The remote diagnosis software supports three types of connection:
S Internet connection via ISDN modem or analog modem

S Modem connection via ISDN modem or analog modem
S Direct connection via cable(s)
S Network connection via Ethernet cable(s)
S Connection via a gateway PC
The connection method depends on the PC and PCU environment. In order to
control data exchange, the connection device acts as the interface between the
PC and the PCU, e.g. cable, analog modem, ISDN modem, DSL modem.
Modem
requirements
A modem with 19200 baud or higher and the corresponding specific driver must
be installed and configured before installing the remote diagnosis tool.
Tested connection
devices
Information about the latest tested connection devices can be found on the Internet at:
http://www.ad.siemens.de/csinfo. Select the following paths: Product Support >
Automation Systems > SINUMERIK CNC Automation Systems > HMI Software for CNC Controls > enter the term, e.g. ISDN Modem in the Search
input field and click on the Current tab in the right-hand window.
PC/PCU 50/70
The following system requirements must be met by the computers in order for
the program to be executed correctly:
S Control PCU 50/70
HMI Advanced, SW 6.3 or higher

WindowsNT or WindowsXP
one free COM port, if work is to be performed via
modem or direct connection

FE3/2-5

2.1 Component overview
04.03
S PC
Windows 9x/ Millennium Edition (ME)/2000/NT/XP

Processor, Intel Pentium 133 MHz or higher
32 MB RAM
30 MB of memory available on the hard disk
Super VGA graphics monitor or higher resolution
CD-ROM drive
Example of a
hardware
configuration
The external PC and the PCU are connected to an analog or ISDN modem via
the COM interface. Both modems are connected to each other via an analog or
ISDN telephone link.
In order to be able to establish a connection, both computers must use the
same type of interface or the same type of connection device, e.g.
Analog modem analog modem
ISDN modem ISDN modem
Ethernet Ethernet
Direct connection direct connection
HMI Advanced/PCU 50/70 (host)

WindowsNT/XP
COM interface
COM interface
RS-232
Install modems
prior to starting
remote diagnosis!
Win9x, NT4;
ME, 2000, XP
Soft keys,
keyboard, mouse
FE3/2-6
RS-232
COM1 (X6) or
COM2 (X7)
Telephone network
analog or ISDN
On the PCU, connection objects (host connection objects) are set up via soft
keys, so neither a mouse nor a keyboard are required.
Text inputs in the Chat window are made easier with a keyboard. If no keyboard
is available, the alpha/numeric block on the OP01x control panel can be used.
A keyboard is definitely required and possibly a mouse for installation and
configuration on a PC.

04.03
2.2

Internet connection via modem
Internet
connection
Remote diagnosis can also run via the Internet. This requires an Internet
provider (e.g., T-Online, AOL) providing a PPP dial-in node (analog or ISDN). In
addition, either an analog modem, an ISDN modem or a DSL modem is
required as the dial-in node for the connection between PCU and PC/PG.
Direct connection
Use cable(s) and connectors suitable for the operating system used. A free
COM connection is required for the service PC/PG and the PCU.
Network
connection
Remote diagnosis can also run on a TCP/IP Ethernet network.
Gateway PC
Remote diagnosis can also run via a gateway PC. This gateway is the link
between the service PC and the PCU connected to the customer Ethernet
network. The service PC and the gateway PC are connected via modem or
ISDN. The PCUs are connected to the gateway PC via Ethernet (TCP/IP).
There are generally two options available:
1. From PC viewer > gateway host and further from
gateway viewer > PCU host
2. With the gateway as RAS directly from the PC viewer > PCU host
Additional functions
If the @Event software is used, information can be sent out fully automatically
by e-mail provided @Event is configured accordingly.
Documentation
The remote diagnosis documentation can be found on the MCIS RCS Viewer
V1.0 installation CD as a pdf (Adobe Acrobat) file called Symantec
pcAnywhere V10.5.
2.2

For remote diagnosis via the Internet, a connection must be established via a
dial-up network (long-distance data transmission/Internet). The connection is
set up on the PC (viewer) and on the PCU (host) in service mode. The following
two requirements must be met before actual Internet access can be configured
under Windows:
S An analog modem, an ISDN modem or a DSL modem

S Connection to the dial-up network

FE3/2-7

2.2 Internet connection via modem
04.03
A new connection is established using a long-distance data transmission

network. The installation is complete once this connection has been set up.
Requirements for
the host PCU
Assumption: Modem to COM port: The COM port for the modem on the PCU
must not have already been assigned to the RS-232-C or PG interface.
Perform the following operation:
1. Select the area switchover key.
2. Select Services
3. For each select RS-232 and PG and then check the reserved COM
port. If the same COM port as the modem is used, select none.
Installation of modem or card
The installation description can be found in the documentation for the relevant
connection devices (analog and ISDN modem, ISDN Fritz!Card, ...).
PCU 50/70 (host)/

HMI Advanced/
PC (viewer)
Win9x, NT, 2000,

ME, XP with installed
dial-up network
COM1 (X6) or
COM2 (X7)
COM interface
RS-232
Dial-up e.g.
via T-Online
Hardware
configuration
FE3/2-8
WinNT, XP
with installed
dial-up network
COM interface
RS-232
Dial-up e.g.
via T-Online
An Internet provider with a PPP (Point-to-Point Protocol) dial-in node is required

on both sides. This documentation describes an example Internet connection
using the German provider T-Online.

04.03
2.2

Note
It is not possible to set up a connection by proxy.
The setup of the dial-up network will vary depending on the operating system.
The following subs describe the processes for
S Windows without Windows XP

S Windows XP
2.2.1
Internet under Win9x, 2000, ME, NT
Dial-up network
Install the dial-up network (e.g. the Windows NT dial-up network) if you have not
already done so.
To do this, start the PCU 50/70 in service mode and proceed as follows:
1. Select Start > Programs > Accessories > Dial-Up
Networking.
2. If Dial-Up Networking has not yet been installed the dialog box shown
below appears. Select Install to install Dial-Up Networking (RAS
Manager).
3. You can cancel the installation with Cancel.

FE3/2-9

04.03
4. If you have installed more than one modem, select one of them and confirm
with OK.
5. Continue installation of the remote access server (RAS) with Continue.
6. Reboot the PCU50 in service mode by selecting Restart.
FE3/2-10

04.03
2.2

S Again, select Start > Programs > Accessories > Dial-Up

Networking.
S Enter Internet as the name for the dial-up connection, select the field
I know all about phonebook... as shown in the lower diagram, and click
on Finish to confirm.
Note
A dial-up connection called Internet is required in order to be able to establish an Internet connection using the Connect to Internet soft key.
Internet
S Entering the dial-up data:

Leave Use Telephony dialing properties deactivated as the number
0191011 should now be available for T-Online in all areas in Germany. The
phone number must have a leading zero, or two leading zeros if you are
using a PABX.

FE3/2-11

04.03
Internet
However, if you require a country code and area code, select Use
Telephony dialing properties and enter the necessary data.
Internet
FE3/2-12

04.03
2.2

S Select the tab Server and make the settings as follows:
S Type of dial-up server: PPP: Windows NT; Windows 95 Plus, Internet

If the TCP/IP protocol is not available when you first install the dial-up
network, you can add it by selecting Start> Settings> Control
Panel> Network> Add..> Protocol> Manufacturer
Microsoft> TCP/IP.
S Advanced options:
Enable software compression :
Enable PPP LCP extensions :
ON
ON

FE3/2-13

04.03
S Select button TCP/IP Settings... and make the setting as follows:

S Do not enter the name server address. It is assigned by the server when
the connection is established.
S Activate Use IP header compression.

S Activate Use default gateway on remote network.
S Confirm twice with OK.
FE3/2-14

04.03
2.2

S Select Dial.
Note
If a dial-up network has already been installed and you want to create a new
entry, you can call up this dialog box with Start > Programs > Accessories > DialUp Networking.
To add a new entry, select the New... button.
Configuring T-Online (German Internet provider) access
S Apart from actual access data to T-Online, the new connection is now
configured. The access data is composed of different numbers that are
contained on the order confirmation for your T-Online access. Enter the
required data when you establish the first connection with T-Online.

FE3/2-15

04.03
The user name consists of several numbers.
S Twelve digit connection ID (here: 000460004256).

S T-Online No. (here: 0733169386). If the number is shorter than 12 digits,
it must be followed by #.
ID

S Enter your personal ID for your T-Online connection stated on the order
confirmation. You can activate Save password to save the encrypted
password in a system file. This way it is not necessary to enter the
S Confirm your entry with OK.

S Your computer will now attempt to establish a connection with the Internet
provider server.
Note
If you prefer to use a different Internet service provider, enter that service providers connection data in the appropriate fields in the dialog box.
FE3/2-16

04.03
2.2
2.2.2

Internet under WinXP
Installing the network
If a dial-up network has not yet been installed, proceed as follows:

1. Start the PCU 50/70 in service mode. Select Start > Programs >
Accessories > Communications > New Connection Wizard.
2. The Welcome screen appears. Click on Next.

FE3/2-17

04.03
3. Select Connect to the Internet and click on Next.
4. In this dialog window select Set up my connection manually and click

on Next to proceed.
FE3/2-18

04.03
2.2

5. Activate the connection type Connect using a dial-up modem and click
on Next.
6. Enter the name of the connection, e.g. Internet for the dial-up connection
(or the name of the service provider), in the input box ISP Name. You will
subsequently be able to add an icon with this name to the desktop. Click on
Next again.

FE3/2-19

04.03
7. Enter the number in this input field, e.g. for T-Online: 0191011. In Germany
this number should be enabled in all local telephone networks. The phone
number must have a leading zero, or two leading zeros if you are using a
PABX.
Continue with Next.
8. In the next window you will be asked to enter the additional data for T-Online. The additional data is composed of various numbers that are provided
on the order confirmation for your T-Online connection.
The user name consists of several numbers:
S Twelve digit connection ID (here: 000460004256).

S T-Online no. (here: 0733169386). If the number is shorter than 12 digits, it
must be followed by #.

ID
S Enter your personal password for your T-Online connection stated on the
order confirmation. If you do not wish to enter your password every time you
dial up, you can activate Confirm password to save the encrypted
password in a system file.
FE3/2-20

04.03
2.2

Ensure the Use this account name and password.... box remains
checked. Deselect the two control fields underneath.
Click on Next.
9. Select Add a shortcut to this connection .... to place an icon for this
connection on the desktop. The icon is given the name you entered in the
window under ISP Name, which is Internet in this example. Complete the
installation by clicking on Finish.

FE3/2-21

Adjusting properties
04.03
Now define the start properties for this connection object.

1. Open the folder via Start > Programs > Accessories > Communications > Network Connections
2. Under Dial-up select the dial-up connection, e.g. Internet. Right-click to

open the menu and select Properties.
FE3/2-22

04.03
2.2

3. Enter the user data assigned by the ISP in the input window after User
name. If the data has already been entered once you will not need to enter
anything in the Password input field.
In the middle selection area select Save this user name... and Anyone
who uses this computer.
The number that has already been assigned is then displayed in the lower
list box Dial. If it is not possible to establish a connection with this number
you can enter an alternative connection number.
Click on Properties to make further settings.
4. You now have access to several tabs where you should change the following settings.
Open the General tab and deactivate the selection field Use dialing
rules.
Check the box for Show icon in notification area when connected. An
icon will then be displayed in the message bar to indicate a connection.
Confirm your settings by clicking on OK or cancel your settings by clicking
on Cancel. Each time you will be taken back to the Connect Internet
menu.

FE3/2-23

04.03
5. Open the Options tab.

The selection fields Prompt for name..., Include Windows logon domain
and Prompt for phone number, as well as Redial if line is dropped are
preselected. Make sure you uncheck these options. Only the Display
progress... checkbox must be activated.
Click on OK to save.
FE3/2-24


2.3 Direct connection
04.03
6. In the Connect Internet window, click on the Dial button to establish an

initial connection. All settings are now saved permanently and a connection
must be made.
Note
If you prefer to use a different Internet service provider, enter that service providers connection data in the appropriate fields in the dialog box.
2.3
Direct connection
Requirements for
a direct connection
If the PCU and the PC are set up very close to each other they can be connected directly. A direct connection is faster than a modem connection if large
files are to be transmitted.
Make the connection via a free COM interface. Both computers must use the
same interface type (serial interface).
Please refer to the description of your operating system for details on selecting
the cable.

FE3/2-25

2.4 Ethernet connection (TCP/IP)
2.4
04.03
Ethernet connection (TCP/IP)
HMI Advanced/PCU 50/70, (host)

WindowsNT/XP
PC (viewer)
ISA Box +
Win95/98/NT4, Millennium Edition, 2000, XP
Ethernet (TCP/IP)
Hardware
configuration
The PCU has an integrated network card, which is already installed. For this
reason, installation of a driver on a PCU is not described in this chapter.
The PCU must be connected to a network using a suitable Ethernet cable.
Reference
/IAM/, IM4: HMI Advanced Installation/Start-Up Guide, Chapter 7
FE3/2-26

04.03
2.5
2.5

Remote diagnosis via a gateway PC
Remote diagnosis via a gateway PC

PC (gateway)
PC (viewer)
COM interface
COM interface
RS-232
RS-232
Win95/98,NT,XP
Telephone
network
ISDN or
analog
Win NT,XP
Ethernet (TCP/IP)
PCU 50/70 (Host)
The basis for this solution is a gateway PC, which must run under WindowsNT
4.0, WinXP Workstation or Server. There are two ways of setting up the remote
diagnosis connection via the gateway:
1. From PC viewer > gateway host and further from gateway viewer > HMI
/host PCU (cascading). Installation and configuration is similar to the
installation of the individual components (viewer > host) in the cascade.
2. With the gateway as the RAS, remote diagnosis directly from the PC viewer
> HMI/host PCU. In this case, the gateway PC must be configured as the
RAS.
In the case of the secondsolution, the licenses for an additional host and viewer
are not required, and performance is a little better.

FE3/2-27

2.5 Remote diagnosis via a gateway PC
04.03
Notes
FE3/2-28

Software Installation/Deinstallation
Remote diagnosis
installation
Remote diagnosis must be installed both on a PC (viewer) and on the PCU

(host). Before the remote diagnosis software is installed, the communication
devices (e.g. modem, network card, etc.) should be installed (see Chapter 2).
The companion installation program is used to install the remote diagnosis
software on the PCU in service mode.
Shipment form
The PCU is supplied with the remote diagnosis software as MCIS RCS Host
V1.0 and must be installed.
For installation on the PC you will receive the program on a CD called MCIS
RCS Viewer V1.0.
With the purchase of this software you also receive a Certificate of License
containing the license number. You will need this number for initial installation.
Name and SW version
The following versions of the remote diagnosis software must be installed.
Remote diagnosis on the PCU 50/70

with HMI Advanced, SW 6.3 or higher
Remote diagnosis on the PC/PG (viewer)
MCIS RCS Host V1.0
MCIS RCS Viewer V1.0

FE3/3-29

3.1 Booting the PCU 50/70 in service mode
3.1
04.03
Booting the PCU 50/70 in service mode

New software is always installed or deinstalled on the PCU in the service menu.
Service mode on
the PCU
1. Switch on the PCU.

2. The following prompt will appear:
Please select the operating system to start:
The SINUMERIK text field will appear highlighted in white. Use the direction key to move this field downwards and press ENTER to confirm the
change. The service menu appears.
3. From the menu select 4.
> Start Windows (service mode)
4. Another menu appears. Select 1.
> Standard Windows (without starting SINUMERIK HMI)
The system will then reboot automatically.
5. The prompt described in point 2. will appear again. You do not need to do
anything. After a short time the SINUMERIK 840D powerline welcome
screen will appear.
6. The following screen will then appear:
You want to enter the SINUMERIK Desktop
Please enter the password
Password:
........
SINUMERIK Desktop
(SINUMERIK HMI)
Shutdown
Enter the password, select SINUMERIK Desktop and press ENTER.
Note

must correspond to one of the following access levels:
System
Manufacturer
Service.)
The message Application is already running indicates the start-up status.
Instead of the HMI system software, the SINUMERIK desktop for the service
mode is now displayed.
FE3/3-30


3.2 PCU 50/70 (host)
04.03
3.2
PCU 50/70 (host)

Once you have started up the PCU in service mode, you will need to install the
MCIS RCS Host V1.0 software.
Installation option
Installation requirements
The host option is installed on the PCU, i.e. the network and modem connections are supported, but no remote diagnosis or file transfer functionality. This
means that the controller can be monitored via the PCU by a service PC/PG,
but it cannot monitor other PCs or other controllers itself.
1. A license number (Certificate of License) must have been purchased.

2. The PCU must be equipped with the WindowsNT/ XP operating system.
3. Earlier versions of the remote diagnosis software should be deinstalled.
4. All other applications must be shut down.
Operating options
3.2.1
Installation/configuration and operation can be performed using soft keys.
Starting installation/deinstallation
Starting installation
Select the following path in the Windows Start menu:

Start>Programs >SINUMERIK 840D> Tools
> Install/Deinstall MCIS RCS Host
After start-up you will be asked whether you want to install: Do you want to
install the MCIS RCS Host?
If you click on Yes you will be asked to read the licensing agreement. Use the
horizontal soft keys to choose from five languages.
Click on the Accept button to accept the terms of the licensing agreement.
Enter the license number when asked to do so. You can find this number in your
Certificate of License. Confirm your entries with OK.
Follow the remaining instructions. The installation runs automatically.
If the message Setup finished with errors appears you will need to restart
the installation process or contact the hotline.
If the installation was successful then the message Setup finished successfully will appear. The system will then restart automatically.
If after the first prompt you do not wish to proceed, click on No to abort the
process.

FE3/3-31

3.3 PC (viewer)
Performing deinstallation
04.03
Select the following path in the Windows Start menu:

Start > Programs > SINUMERIK 840D > Tools and click on
> Install-Deinstall MCIS RCS Host. You will be asked whether you want to
deinstall: Do you want to deinstall the MCIS RCS Host?
Click on No to abort the process.
If you click on Yes then the software is deinstalled and the system will restart
automatically.
3.3
PC (viewer)
Preparation
Before you install the remote diagnosis software on your PC, note the following:
Determine which viewer version is required. The software version must

match the software version of the remote diagnosis software installed on the
PCU.
You should remove any other remote diagnosis software from the PC.
If you are using a modem, make sure that it is configured correctly and
connected to the telephone system.
Make a note of the modem type, model number and transmission rate.
Locate the RS-232 interface (e.g. COM1 or COM2) to which the modem is
connected.
Determine under which operating system your PC is operating.
Installation on the
PC
Installation is performed via CD-ROM.

You should deinstall any earlier remote diagnosis software (e.g. ReachOut) before installing the MCIS RCS Viewer Version1.0.
However, if you wish to retain any older remote diagnosis software, please note
that the two versions cannot be used at the same time.
Installation option
on the PC
The complete functionality covering host, remote, and file transmission operations is installed on the PC.
FE3/3-32


3.3 PC (viewer)
04.03
3.3.1
Starting installation/deinstallation
Installation from
CD
The MCIS RCS Viewer V1.0 remote diagnosis software is installed from CD. If
the installation does not start automatically after the CD is inserted, you can
launch the setup program manually.
1. Insert the MCIS RCS Viewer V1.0 CD into the CD-ROM drive.
2. In the Windows task bar, click on Start > Run > MCIS RCS
Viewer_Setup.exe.
The Welcome screen of the Motion Control Information System RCS
Viewer 1.0 will appear. Installation will now start.
3. The terms of the licensing agreement are displayed.
Use the five tab buttons to select the desired language. Click on OK to
accept the terms of the licensing agreement.
4. Follow the remaining instructions.

5. In the hardware list box click on Windows PC and proceed with OK.

FE3/3-33

3.3 PC (viewer)
04.03
6. Follow the remaining instructions and click on Install.

7. When the installation is complete the message Finish will appear.
The system will then restart automatically after a further prompt.
Note
After the MCIS RCS Viewer remote diagnosis software has been installed you
will be operating the Symantec pcAnywhere remote diagnosis software.
Deinstallation
The process of deinstalling the software is irreversible once it has started.

1. Click on Start > Settings > System Controls.
2. Double-click on Software.
3. Select the Symantec pcAnywhere program.
4. Click on Add/Remove and Next.
5. In the Program Management dialog box click on Remove and Next.
6. In the Remove Program dialog box click on Remove.
7. You must click on Finish to exit the wizard.
8. Restart the computer.
Reference
Symantec pcAnywhere: Users Guide, Section: Installation of Symantec pcAnywhere
FE3/3-34

Start-Up and Operation

4.1
PCU 50/70 (host)

Once installation has been completed successfully, various connection objects
need to be set up before a session can take place.
Connection objects are stored data relating to connections. They are displayed
with a labeled icon in the working window. Host connection objects saved on
the host are also known simply as host, particularly for the soft key labels (e.g.
Start Host).
First launch the software.
You may activate the MCIS RCS Host V1.0 remote diagnosis software in
S Service mode or in
S HMI mode
on the PCU 50/70.
Activation in service mode
Activate service mode on the PCU refer to Section 3.1.

Start up the remote diagnosis software via
Start > Programs > SINUMERIK 840D > Tools > Start MCIS
RCS Host,
or:
Activation in HMI
mode
Start up the remote diagnosis software via soft keys after HMI Advanced has
booted.
1. Press the Diagnosis soft key.
2. Press the Remote diagnosis soft key. The MCIS RCS Host V1.0 remote diagnosis starts up and the following window appears.
In this window all of the installed host connection objects are displayed in alphabetical order. The connection objects shown in the basic MCIS RCS Manager
window shown below are set up by default.
Use the horizontal soft keys to create or edit further connection objects.

FE3/4-35

4.1 PCU 50/70 (host)
04.03
Request
Support
Connect to
Internet
Help
Overview of horizontal soft keys
Start Host
New Host
Edit Host
Rename Host
Delete Host
Settings
Close
The following horizontal soft keys are available in the MCIS RCS Manager:
Help
Start Host
New Host
Edit Host
Rename Host
Delete Host
Settings
Close
Symantec pcAnywhere online help.

Start a selected connection object.
Create a new connection object and define its
properties.
Change the properties of an existing connection object.
Rename the selected connection object.
Delete the selected connection object.
A selection of additional functions
(refer to Section 4.2: Higher-level settings)
Request Support
Settings for support requests
Session Recorder
Activate a video recording
Status Indication
Position the status display
PLC
Adjustment of the PLC trigger
bit settings
End the remote diagnosis.
The PLC soft key is only active if communications to the NCK are up and
running.
Overview of vertical soft keys
The following vertical soft keys are available:
Note
The Request Support and Connect to Internet soft keys are only available if the @Event tool: Alarm-triggered messaging by e-mail is installed.
FE3/4-36


4.1 PCU 50/70 (host)
04.03
Request Support
Request support with automatic execution

of activities, such as:
Setting up an Internet connection
Selecting the symbol that is to be started
Selecting the alarm that is to be triggered
Connect to Internet Establishing a connection with an Internet provider (only

if the Internet connection object is present).
The following soft keys are available for moving the cursor:
Cursor Up icon:
The cursor jumps up to the next line up.
Cursor Left icon:
The cursor jumps to the next connection object or input field to the left.
Cursor Right icon:
The cursor jumps to the next connection object or input field to the
right.
Cursor Down icon:
The cursor jumps to the next line down.
Tab:
The cursor jumps from one element or input field to the next one.
Return:
Selects the highlighted object.
Select:
Marks and selects settings.
Status display
The following icons are available for identifying the current connection status
between the PC and the PCU:
Gray icon (disconnected): No connection to the PC.

Yellow icon (waiting): PC waiting while host starts up.
Flashing green icon (connected): PC connected to
PCU.
Normally this icon appears in the top right of the MCIS RCS Manager screen.
You can change the position to suit your individual requirements in the Settings > Status Indication window, refer to section: Positioning the status
display.

FE3/4-37

4.1 PCU 50/70 (host)
4.1.1
04.03
Creating a new host connection object

Before the PC user (viewer) can establish a connection to the PCU (host), this
first needs to be set up. This connection is described as a connection object
and is displayed as a symbol in the MCIS RCS Manager. The following information is stored in a connection object:
User access rights
Type of connection device
Actions after the session
The following window will open when you click on the New Host soft key:
Cancel
Help
Cancel
Help
The Connection-Info tab provides a list of the different interfaces.

Click a checkbox with the Return soft key to select that interface.
Open the Settings tab to define optional settings and login information.
On the Callers tab you can set up a user. The following two soft keys become
available as soon as the tab is selected:
Set up new user
If you click on this soft key, you will be asked for the Login Name and the
Password in the window that appears. Input your data and confirm the password in the text field after Confirm Password.
FE3/4-38


4.1 PCU 50/70 (host)
04.03
Change user properties
Open the dialog box via this icon if you would like to change the properties of a
user who has already been entered. You will be presented with the same input
fields as for Set up new user.
In the Security Option tab you can define the data encryption levels for remote diagnosis sessions with a host.
Under Conference you can change the settings to allow several remote users to be connected to the host at the same time.
You can password-protect a connection object under Protect Item.
The Help soft key provides access to the Symantec pcAnywhere online
help, with further information on options for adjusting the settings.
If you save your settings with the OK soft key, a new connection object is
created and filed in alphabetical order under the name New Host 1 in the
MCIS RCS Manager. As the cursor is still in the text box you can change the
name straight away.
Press the Cancel soft key to exit the window without saving and return to the
MCIS RCS Manager.
References
4.1.2
The contents of the tabs are described in detail in:

Symantec pcAnywhere: Users Guide, Chapter 4: Creating a new host connection object
Changing/renaming/deleting a connection object
Editing the host
After selecting an object, click on the Edit Host soft key if you want to view or
change the properties of a connection object. The same dialog boxes will be
available as for New Host.
References
A detailed description of all settings and entries can be found in the following
publication:
Symantec pcAnywhere: Users Guide, Chapter 4: Editing a host connection
object
Renaming a host
In the MCIS RCS Manager select a connection object and press the Rename
Host soft key. The cursor will jump straight to the name field under the connection object. Enter the new name and press the Return soft key to save the entry.
The revised object symbol is filed in alphabetical order in the overview window
of the MCIS RCS Manager.

FE3/4-39

4.2 Higher-level settings
Deleting a host
4.1.3
Select a connection object and press the Delete Host soft key. The following
safety prompt will appear: Delete the selected item?. Click Yes to delete
the connection object, click No to return to the MCIS RCS Manager.
Starting up a connection object
Starting up a host
4.2
04.03
On the MCIS RCS Manager select a connection object and press the Start
Host soft key. While the PCU is waiting for a connection from an authorized
remote user, the soft key changes to Close Host.
You can use the Close Host soft key to cancel or abort the function.
Higher-level settings
Settings soft key
Requirements
Press the Settings soft key to access the following additional functions:
Request Support
Support request settings:

Establish an Internet connection
Select the symbol to be started
Select the alarm to be triggered
Session Recorder Activate/deactivate a video recording

Define the storage path of the video file
Status Indication
Position the status display icon in the

window of the MCIS RCS Manager
Define the statuses to be indicated
PLC
Define the PLC bit that automatically activates

remote diagnosis
The @Event: Alarm-triggered messaging by e-mail tool must be installed in

order to activate the Request Support and Connect to Internet soft keys.
The PLC soft key is only active if there is a connection from the PCU to the
NCK.
FE3/4-40


4.2
04.03
4.2.1
Support request settings

Use the vertical soft key Request Support to access the following window.
Here you can change the mode of a request and associated details.
Controlling remote
diagnosis
In the Select Request Mode list box you can select one of two options for
controlling remote diagnosis:
S PLC controlled
S User controlled
1.
PLC controlled
Remote monitoring can be activated automatically if a trigger bit has been
defined and this bit is set by the PLC user program or by modules. This bit is
defined in the PLC Settings window.
In the process, the PLC program can use the interface bit DB10 DBX103.0 to
obtain information about the current status of the remote diagnosis; refer to
the section: Adjusting the settings for the PLC trigger bit. Whether or not this
information is transferred can also be defined in the PLC Settings window.
You then need to configure what should happen if the trigger bit is set and has
the value 1.
Select the Request Bit On tab and enter:
The connection type under Select Connection Type; if With Internet is
selected then you must also select Dial-up Network
The host connection object under Select Host Object (selection)
An alarm to be triggered under Select Alarm Number (selection)
If the trigger bit has the value 0, you will also need to make the corresponding
entries in the Request Bit Off tab.

FE3/4-41

04.03
2. User controlled, user controlled

There is no automatic activation of remote diagnosis by the PLC.
The user activates the actions defined in the Request Support Settings by
pressing the first vertical soft key Request Support. These include:
Establishing an Internet connection
Selecting the symbol to be started
Selecting the alarm to be triggered
Selecting a host
object
Under Select Host Object select the host connection object you want to
start.
Connection type
If you would like this connection to be established via the Internet, go to Select
Connection Type and select With Internet.
The Select RAS Connection selection box next to it becomes active and you
can use the small arrow switch to the right to select a dial-up connection.
Choose Without Internet if the selected connection type is for example a
direct, modem to modem or Ethernet connection.
Sending an alarm
message
Under Alarms select an alarm number for the connection object. All alarms
can be parameterized in the @Event tool and sent by e-mail to the respective
addresses. These addresses are displayed in the right-hand window under
Failure Case.
Click on OK to save the settings.
Press Cancel to exit the window without saving and return to the MCIS RCS
Manager overview window.
4.2.2
Adjusting the PLC trigger bit settings

Press the Settings >PLC soft keys to open the PLC Settings input window.
The PLC soft key is only active if there is a connection from the PCU to the
NCK.
FE3/4-42


4.2
04.03
In the left-hand section of the dialog box you can define which bit activates remote diagnosis,
and in the right-hand section you can select Notify PLC (Used Bit DB10
DBX103.0) if you want the PLC to be informed by the PCU about the status of
the remote diagnosis.
Adjusting the PLC

bit settings
Once you have selected the PLC controlled setting in the Request Support
Settings window under Select Request Mode, this is where you can enter the
PLC trigger bit. Required information for:
DB num
Address byte
Bit
I input
Q output
M marker
DB data block
Session Status
If you have selected Notify PLC (Used Bit DB10 DBX103.0) under Session
Status, the PLC is informed via DB 10 DBX 103.0 about the status of the remote diagnosis:
1
0
A remote diagnosis connection is active

There is no remote diagnosis connection

FE3/4-43

4.2.3
04.03
Activating video recording
Recording a remote diagnosis

session
The recording of a remote diagnosis session provides you with the opportunity
to check and document all actions executed by the remote user (PC) on the
PCU.
Press the Settings > Session Recorder soft keys. In this window you
can define the location to which to save and activate/deactivate the recording.
Fig. 4-1
Session recorder settings
Use the Select soft key to activate or deactivate video recording in the Session Recorder On/Off input field. Recording starts automatically as soon as
remote diagnosis is running.
Go to Select folder for the recording file to define the path under which the
recording file is to be saved. To do this, select the target drive in the Drive list
box.
The selected drive is displayed in the Directory window in Explorer view.
Here you can choose the final storage folder for the video recording.
To enter the storage path manually, use the Path input field.
Confirm your settings with OK.
Use Cancel to discard the settings.
FE3/4-44


4.2
04.03
Note
Playback of the video is only possible on the PC/PG viewer, but not on the
PCU 50/70. If the user wishes to evaluate the recording on the controller, then
there is an option of transferring it to a PC with viewer software and evaluating
it there. A connected viewer can retrieve the file using the file transfer functions.
4.2.4
Positioning the status display

An icon is used to identify the connection status of the PCU.
There are three status displays for this icon:
1. No connection to a PC present (gray icon)
2. PC waiting while the PCU starts up (yellow icon)
3. PC connected to the PCU (flashing green icon)
The following dialog can be used to select which of the three statuses is to be
displayed and where on the screen the display is to appear.
Normally the icon is positioned at the top right of the screen.
Press the Settings and Status Indication soft keys to move the icon to a
different position. The following window appears:
Under Select displayed states select the statuses in turn with the tab key
and use the Select button to switch their displays on or off. Any permutation
from no status selected to all selected is permitted.

FE3/4-45

4.3 Establishing a connection to an Internet provider automatically
04.03
Under Set Indicator Position you can use the positioning keys to move the
icon to wherever you would like it to be on the screen. The new position of the
icon is shown in the help window that appears alongside. The software will prevent the icon being positioned in the main window (application window).
If you press Reset the icon will jump back to the default position.
If you press Last the icon will move to the last saved position.
Save the selected position and choice of statuses with OK.
4.3
Establishing a connection to an Internet provider automatically

Pressing the second vertical soft key Connect to Internet enables the remote diagnosis software to establish a connection to the Internet provider.
When dialing into the Internet via modem, the Internet provider (for example the
German provider T-Online) dynamically assigns an IP address, which changes
every time a new connection is established. This dynamic IP address is determined and displayed on the PCU via an alarm message. This information can
be sent out automatically by e-mail via @Event and the service technician can
access the machine via the Internet.
Requirements
FE3/4-46
A dial-in connection must be configured in advance, see Chapter 2 Internet

connection...

04.03
4.5
4.4

Exiting a remote diagnosis session
Chat
The Chat window allows both operators to communicate by typing in text at the
same time. The Chat vertical soft key appears in all dialog windows when a
connection is present.
On the PCU, click on Chat to open the dialog window.
One part of the window will contain the text you type in yourself, the other part
the text from the viewer.
Canceling the
function
4.5
Use the Close Chat soft key to close the Chat window.
Exiting a remote diagnosis session

On the PCU, press the Disconnect soft key. The host changes to Waiting
status, the second horizontal soft key Close Host appears and you can press
the soft key to exit the remote diagnosis session.

FE3/4-47

4.6 PC (viewer)
4.6
04.03
PC (viewer)
The remote diagnosis MCIS RCS Viewer V1.0 appears in the Windows Start
menu after installation.
In the Windows task bar, click on Start > Programs > MCIS RCS
Viewer.
The remote diagnosis opens and the Manager window appears.
Voice connections
Requirements:
Modem connection between PC/PG and PCU
A telephone must be connected to each modem
Only the viewer can use the telephone and continue monitoring
via the same connection
Before the remote diagnosis session starts it is possible to conduct a telephone
conversation with the PCU user (host). After the end of the conversation the
connection remains intact and immediately switches to data transfer mode. The
PC user (viewer) starts the remote diagnosis session.
Actions on the PC
(viewer)
All operations can be carried out in the same way as operations on the
controller. The MCP cannot be operated.
References
For details of the operation of the remote diagnosis software please refer to the
description Symantec pcAnywhere, Users Guide.
Caution
In order to activate the machine control panel function, the viewer must ask the
operator on the controller to perform the necessary operations via chat or a
phone link.
The operator on the controller is responsible for ensuring that the measures
required can be executed without any danger to man or machine.
If it is not possible to perform a particular operation safely the operator on the
controller must refuse it. The viewer cannot see the status of the machine or its
safety devices.
Operating the HMI

and the PCU
FE3/4-48
In Remote Control mode you can see the PCU screen on your PC screen
and operate HMI Advanced using your mouse and keyboard. You can activate
soft keys by double-clicking on them with the mouse or by means of the function
keys. The horizontal soft keys SK1 to SK8 correspond to function keys F1 to
F8, Recall corresponds to F9 and Operating area switchover to F10. The
vertical soft keys are accessed, starting from the top, by pressing Shift + F1 to
Shift + F8. You can operate all areas of the HMI and the PCU from the viewer
PC.


4.7 General functions
04.03
4.7
General functions
4.7.1
File transfer
What does file

transfer do?
File transfer enables the exchange of files between the PC and the PCU in both
directions.
Starting file transfer
File transfer can only be started from the PC (viewer).
References
Symantec pcAnywhere Users Guide: Section: File transfer
File transfer window on the PCU
This window appears on the PCU, the status display icon flashes to indicate
that the Remote computer is connected and you can monitor the transfer.
Canceling the
function
Click on the Cancel soft key to cancel this action. A confirmation will be
requested if Cancel is used to stop a current transfer.
After pressing Cancel
The file transfer window is closed
File transfer is completed/aborted
The connection is still present

FE3/4-49

4.8 Help
4.8
04.03
Help
The Symantec pcAnywhere online help can be accessed at any time during
the operation.
The following documents covering installation and operation of the remote diagnosis software are available in pdf format:
Symantec pcAnywhere, Users Guide
Symantec pcAnywhere, Administrators Guide
Short Guide: Whats New
You can also contact the hotline.
Up-to-date information can be found on the Intranet under http://www.ad.siemens.de/csinfo.
FE3/4-50

Alarms
No signals or machine data are required for this function.
5.1
Alarms
Requirement
The @Event tool must be installed and active.

The following internal alarms are available and can be implemented via the settings in the Request Support dialog window:
User controlled:
142000 to 142004: The operator on the machine is waiting for assistance via
remote control
PLC controlled:
142005 to 142009: The machine is ready for remote diagnosis
If a host object is started manually.
142010: The operator on the machine is waiting for assistance via remote diagnosis
Deleting the alarm
Press the following soft keys: Diagnosis > Alarms > Confirm MMC
Alarms to delete the alarm message.

FE3/5-51

5.1 Alarms
04.03
Notes
FE3/5-52

References
General Documentation
/BU/
SINUMERIK & SIMODRIVE, Automation Systems for Machine Tools

Catalog NC 60
Order No.: E86060-K4460-A101-A9-7600
/IKPI/
Industrial Communication and Field Devices

Catalog IK PI
Order No.: E86060-K6710-A101-B2-7600
/ST7/
SIMATIC
Products for Totally Integrated Automation and Micro Automation
Catalog ST 70
Order No.: E86060-K4670-A111-A8-7600
/Z/
MOTION-CONNECT
Cable, Connectors & System Components for SIMATIC, SINUMERIK,
Masterdrives and SIMOTION
Catalog NC Z
Order No.: E86060-K4490-A001-B1-7600
Electronic Documentation
/CD1/
The SINUMERIK System

(11.02 Edition)
DOC ON CD
(includes all SINUMERIK 840D/840Di/810D/802D/802SC and SIMODRIVE
publications)
Order No.: 6FC5298-6CA00-0BG3

A-53
AReferences
04.03
User Documentation
/AUK/
SINUMERIK 840D/810D
Short Guide AutoTurn Operation
Order No.: 6FC5298-4AA30-0BP2
/AUP/
SINUMERIK 840D/810D
(02.02 Edition)
Operators Guide AutoTurn Graphic Programming System
Programming/Setup
/BA/
SINUMERIK 840D/810D
Operators Guide MMC
(10.00 Edition)
/BAD/
Operators Guide HMI Advanced
Order No.: 6FC5298-6AF00-0BP2
(11.02 Edition)
/BAH/
Operators Guide HT 6
Order No.: 6FC5298-0AD60-0BP2
(11.02 Edition)
/BAK/
Short Guide Operation
(02.01 Edition)
/BAM/
SINUMERIK 840D/810D
Operation/Programming ManualTurn
(08.02 Edition)
/BAS/
Operation/Programming ShopMill
(11.02 Edition)
/BAT/
SINUMERIK 840D/810D
Operation/Programming ShopTurn
(06.03 Edition)
/BEM/
SINUMERIK 840D/810D
Operators Guide HMI Embedded
Order No.: 6FC5298-6AC00-0BP2
(11.02 Edition)
/BNM/
Users Guide Measuring Cycles
(11.02 Edition)
/BTDI/
Motion Control Information System (MCIS)
Users Guide Tool Data Information
Order No.: 6FC5297-6AE01-0BP0
(04.03 Edition)
A-54
(09.99 Edition)

AReferences
04.03
/CAD/
Operators Guide CAD Reader
Order No.: (included in online help)
(03.02 Edition)
/DA/
Diagnostics Guide
(11.02 Edition)
/KAM/
SINUMERIK 840D/810D
Short Guide ManualTurn
(04.01 Edition)
/KAS/
SINUMERIK 840D/810D
Short Guide ShopMill
(04.01 Edition)
/KAT/
SINUMERIK 840D/810D
Short Guide ShopTurn
(07.01 Edition)
/PG/
Programming Guide Fundamentals
Order No.: 6FC5298-6AB00-0BP2
(11.02 Edition)
/PGA/
Programming Guide Advanced
(11.02 Edition)
/PGK/
Short Guide Programming
(10.00 Edition)
/PGM/
Programming Guide ISO Milling
(11.02 Edition)
/PGT/
Programming Guide ISO Turning
(11.02 Edition)
/PGZ/
Programming Guide Cycles
/PI/
PCIN 4.4
Software for Data Transfer to/from MMC Module
Order No.: 6FX2060 4AA00-4XB0 (English, French, German)
Order from: WK Frth
(11.02 Edition)

A-55
AReferences
/SYI/
04.03
SINUMERIK 840Di
System Overview
(02.01 Edition)
Manufacturer/Service Documentation
a) Lists
/LIS/
SIMODRIVE 611D
Lists
(11.02 Edition)
b) Hardware
/ASAL/
SIMODRIVE
(06.03 Edition)
Planning Guide General Information for Asynchronous Motors
Order No.: 6SN1197-0AC62-0BP0
/APH2/
SIMODRIVE
Planning Guide 1PH2 Asynchronous Motors
(07.03 Edition)
/APH4/
SIMODRIVE
(07.03 Edition)
/APH7/
SIMODRIVE
(06.03 Edition)
/APL6/
SIMODRIVE
Planning Guide 1PL6 Asynchronous Motors
(07.03 Edition)
/BH/
Operator Components Manual (HW)
(11.02 Edition)
/BHA/
SIMODRIVE Sensor
(03.03 Edition)
Users Guide (HW) Absolute Position Sensor with Profibus-DP
Order No.: 6SN1197-0AB10-0YP2
A-56

AReferences
04.03
/EMV/
SINUMERIK, SIROTEC, SIMODRIVE

Planning Guide (HW) EMC Installation Guide
(06.99 Edition)
The current Declaration of Conformity is available under the following Internet

address:
http://www4.ad.siemens.de
Please enter the ID No.: 15257461 in the Search field (top right) and click on
go.
/GHA/
SINUMERIK/SIMOTION
ADI4 Analog Drive Interface for 4 Axes
Manual
Order No.: 6FC5297-0BA01-0BP1
(02.03 Edition)
/PFK6/
SIMODRIVE
Planning Guide 1FK6 Three-Phase AC Servomotors
Order No.: 6SN1197-0AD05-0BP0
(05.03 Edition)
/PFK7/
SIMODRIVE
Planning Guide 1FK7 Three-Phase AC Servomotors
(01.03 Edition)
/PFS6/
SIMODRIVE
Planning Guide 1FS6 Three-Phase AC Servomotors
(06.03 Edition)
/PFT5/
SIMODRIVE
Planning Guide 1FT5 Three-Phase AC Servomotors
(05.03 Edition)
/PFT6/
SIMODRIVE
Planning Guide 1FT6 Three-Phase AC Servomotors
(05.03 Edition)
/PHC/
SINUMERIK 810D
Configuring Manual CCU (HW)
(11.02 Edition)
/PHD/
SINUMERIK 840D
Configuring Manual NCU (HW)
(09.03 Edition)
/PJAL/
SIMODRIVE 611 / Masterdrives MC

Planning Guide Three-Phase AC Servomotors
General Part
(01.03 Edition)
/PJAS/
SIMODRIVE
(07.03 Edition)
Planning Guide Asynchronous Motors (Compendium)

A-57
AReferences
04.03
/PJFE/
SIMODRIVE
Planning Guide 1FE1 Built-In Synchronous Motors
Three-Phase AC Motors for Main Spindle Drives
/PJF1/
SIMODRIVE
(12.02 Edition)
Installation Guide 1FE1 051.1FE1 147. Built-In Synchronous Motors
Three-Phase AC Motors for Main Spindle Drives
Order No.: 610.43000.02
/PJLM/
SIMODRIVE
Planning Guide 1FN1, 1FN3 Linear Motors
ALL
General Information about Linear Motors
1FN1
1FN1 Three-Phase AC Linear Motor
1FN3
1FN3 Three-Phase AC Linear Motor
CON
Connections
Order No.: 6SN1197-0AB70-0BP4
/PJM/
SIMODRIVE
(11.00 Edition)
Planning Guide Motors
Three-Phase AC Servo Motors for Feed and Main Spindle Drives
/PJM2/
SIMODRIVE
(07.03 Edition)
Planning Guide Servomotors
Three-Phase AC Motors for Feed and Main Spindle Drives
Order No.: 6SN1197-0AA20-0BP4
/PJTM/
SIMODRIVE
Planning Guide 1FW6 Integrated Torque Motors
(05.03 Edition)
/PJU/
SIMODRIVE 611
Planning Guide Inverters
(02.03 Edition)
/PKTM/
SIMODRIVE
Planning Guide 1FW3 Complete Torque Motors
(09.03 Edition)
/PMH/
SIMODRIVE Sensor
Configuring/Installation Guide (HW)
Hollow-Shaft Measuring System SIMAG H
(07.02 Edition)
/PMHS/
SIMODRIVE
(12.00 Edition)
Installation Guide Measuring System for Main Spindle Drives
SIZAG2 Toothed-Wheel Encoder
Order No.: 6SN1197-0AB00-0YP3
A-58
(02.03 Edition)
(06.02 Edition)

AReferences
04.03
/PMS/
SIMODRIVE
(02.03 Edition)
Planning Guide ECO Motor Spindle for Main Spindle Drives
/PPH/
SIMODRIVE
Planning Guide 1PH2, 1PH4, 1PH7 Motors
AC Induction Motors for Main Spindle Drives
(12.01 Edition)
/PPM/
SIMODRIVE
Planning Guide Hollow-Shaft Motors
for 1PM4 and 1PM6 Main Spindle Drives
(11.01 Edition)
Description of Functions Basic Machine (Part 1)
(the various sections are listed below)
(11.02 Edition)
c) Software
/FB1/
A2
A3
B1
B2
D1
D2
F1
G2
H2
K1
K2
K4
N2
P1
P3
R1
S1
V1
W1
/FB2/
Various Interface Signals

Axis Monitoring, Protection Zones
Continuous Path Mode, Exact Stop and Look Ahead
Acceleration
Diagnostic Tools
Interactive Programming
Travel to Fixed Stop
Velocities, Setpoint/Actual-Value Systems, Closed-Loop
Control
Output of Auxiliary Functions to PLC
Mode Group, Channel, Program Operation Mode
Axes, Coordinate Systems, Frames, Actual-Value System for
Workpiece, External Zero Offset
Communication
EMERGENCY STOP
Transverse Axes
Basic PLC Program
Reference Point Approach
Spindles
Feeds
Tool Offset
SINUMERIK 840D/840Di/810D(CCU2)
(11.02 Edition)
Description of Functions Extended Functions (Part 2)
including FM-NC: Turning, Stepper Motor
A4
Digital and Analog NCK I/Os
B3
Several Operator Panels and NCUs
B4
Operation via PG/PC
F3
Remote Diagnostics
H1
JOG with/without Handwheel
K3
Compensations
K5
Mode Groups, Channels, Axis Replacement
L1
FM-NC Local Bus
M1
Kinematic Transformation
M5
Measurement

A-59
AReferences
04.03
N3
N4
P2
P5
R2
S3
S5
S6
S7
T1
W3
W4
/FB3/
SINUMERIK 840D/840Di/810D(CCU2)
Description of Functions Special Functions (Part 3)
F2
G1
G3
K6
M3
S8
T3
TE0
TE1
TE2
TE3
TE4
TE5
TE6
TE7
TE8
V2
W5
/FBA/
DS1
D1
A-60
(11.02 Edition)
3-Axis to 5-Axis Transformation

Gantry Axes
Cycle Times
Contour Tunnel Monitoring
Coupled Motion and Leading Value Coupling
Constant Workpiece Speed for Centerless Grinding
Tangential Control
Installation and Activation of Compile Cycles
Clearance Control
Analog Axis
Master-Slave for Drives
Transformation Package Handling
Setpoint Exchange
MCS Coupling
Retrace Support
Path-Synchronous Switch Signal
Preprocessing
3D Tool Radius Compensation
SIMODRIVE 611D/SINUMERIK 840D/810D

Description of Functions Drive Functions
DB1
DD1
DD2
DE1
DF1
DG1
DL1
DM1
/FBAN/
Software Cams, Position Switching Signals

Punching and Nibbling
Positioning Axes
Oscillation
Rotary Axes
Synchronous Spindles
Synchronized Actions (up to and including SW 3)
Stepper Motor Control
Memory Configuration
Indexing Axes
Tool Change
Grinding
(11.02 Edition)
Operational Messages/Alarm Reactions

Diagnostic Functions
Speed Control Loop
Extended Drive Functions
Enable Commands
Encoder Parameterization
Linear Motor MD
Calculation of Motor/Power Section Parameters and
Controller Data
Current Control Loop
Monitors/Limitations
SINUMERIK 840D/SIMODRIVE 611 digital

Description of Functions ANA MODULE
(02.00 Edition)

AReferences
04.03
/FBD/
SINUMERIK 840D
Description of Functions Digitizing
DI1
DI2
DI3
DI4
/FBDN/
(07.99 Edition)
Start-up
Scanning with Tactile Sensors (scancad scan)
Scanning with Lasers (scancad laser)
Milling Program Generation (scancad mill)
(03.03 Edition)
Description of Functions DNC NC Program Management
DN1
DN2
DNC Plant / DNC Cell

DNC IFC SINUMERIK, NC Data Transfer via Network
/FBFA/
Description of Functions ISO Dialects for SINUMERIK
(11.02 Edition)
/FBFE/
Description of Functions Remote Diagnosis
(04.03 Edition)
FE1
FE3
/FBH/
Remote Diagnosis ReachOut

Remote Diagnosis pcAnywhere
HMI Configuring Package
Order No.: (supplied with the software)
Part 1
Part 2
(11.02 Edition)
Users Guide
Description of Functions
/FBH1/
HMI Configuring Package
ProTool/Pro Option SINUMERIK
Order No.: (supplied with the software)
(03.03 Edition)
/FBHL/

Description of Functions HLA Module
(11.02 Edition)
/FBIC/
Description of Functions TDI Ident Connection
(06.03 Edition)
/FBMA/
SINUMERIK 840D/810D
Description of Functions ManualTurn
(08.02 Edition)

A-61
AReferences
/FBO/
04.03
SINUMERIK 840D/810D
(09.01 Edition)
Description of Functions Configuring OP 030 Operator Interface
BA
EU
PS
PSE
IK
Operators Guide
Development Environment (Configuring Package)
Online only: Configuring Syntax (Configuring Package)
Introduction to Configuring of Operator Interface
Screen Kit: Software Update and Configuration
/FBP/
SINUMERIK 840D
Description of Functions C-PLC Programming
(03.96 Edition)
/FBR/
SINUMERIK 840D/810D
IT Solutions
Description of Functions Computer Link (SinCOM)
(09.01 Edition)
NFL
NPL
Host Computer Interface

PLC/NCK Interface
/FBSI/
SINUMERIK 840D / SIMODRIVE 611 digital

(11.02 Edition)
Description of Functions SINUMERIK Safety Integrated
/FBSP/
Description of Functions ShopMill
(08.03 Edition)
/FBST/
SIMATIC
Description of Functions FM STEPDRIVE/SIMOSTEP
Order No.: 6SN1197-0AA70-0YP4
(01.01 Edition)
/FBSY/
Description of Functions Synchronized Actions
(10.02 Edition)
/FBT/
SINUMERIK 840D/810D
Description of Functions ShopTurn
(06.03 Edition)
/FBTC/
SINUMERIK 840D/810D
IT Solutions
SINUMERIK Tool Data Communication SinTDC
(01.02 Edition)
/FBTD/
SINUMERIK 840D/810D
IT Solutions
Tool Information System (SinTDI) with Online Help
(02.01 Edition)
A-62

AReferences
04.03
/FBTP/
(01.03 Edition)
Description of Functions TPM Total Productive Maintenance, Version 3.0
Order No.: Document is supplied with the software
/FBU/
SIMODRIVE 611 universal/universal E

(02.03 Edition)
Closed-Loop Control Component for Speed Control and Positioning
/FBU2/
SIMODRIVE 611 universal

(04.02 Edition)
Installation Guide (enclosed with SIMODRIVE 611 universal)
/FBW/
Description of Functions Tool Management
(11.02 Edition)
/HBA/
Manual @Event
Order No.: 6AU1900-0CL20-0BA0
(03.02 Edition)
/HBI/
SINUMERIK 840Di
Manual
(09.02 Edition)
/INC/
(06.03 Edition)
System Description Commissioning Tool SINUMERIK SinuCOM NC
Order No.: (an integral part of the online help for the start-up tool)
/PJE/
SINUMERIK 840D/810D
(08.01 Edition)
Description of Functions Configuring Package HMI Embedded
Software Update, Configuration Installation
Order No.: 6FC5297-6EA10-0BP0
(the document PS Configuring Syntax is supplied with the software
and available as a pdf file)
/POS1/
SIMODRIVE POSMO A
(05.03 Edition)
Users Guide Distributed Positioning Motor on PROFIBUS DP
/POS2/
SIMODRIVE POSMO A
Installation Guide (enclosed with POSMO A)
(04.02 Edition)
/POS3/
SIMODRIVE POSMO SI/CD/CA

Users Guide Distributed Servo Drive Systems
(02.03 Edition)
/POS4/
SIMODRIVE POSMO SI
Installation Guide (enclosed with POSMO SI)
(04.02 Edition)

A-63
AReferences
04.03
/POS5/
SIMODRIVE POSMO CD/CA

Installation Guide (enclosed with POSMO CD/CA)
(04.02 Edition)
/S7H/
SIMATIC S7300
Manual: CPU Data (Hardware)
Reference Manual: Module Data
Manual: Technological Functions
Installation Manual
Order No.: 6ES7398-8FA10-8BA0
(2002 Edition)
/S7HT/
SIMATIC S7300
Manual: STEP 7, Fundamentals, V. 3.1
Order No.: 6ES7 10-4CA02-8BA0
(03.97 Edition)
/S7HR/
SIMATIC S7300
Manual: STEP 7, Reference Manuals, V. 3.1
Order No.: 6ES7810-4CA02-8BR0
(03.97 Edition)
/S7S/
SIMATIC S7300
FM 353 Positioning Module for Stepper Drive
Order together with configuring package
(04.02 Edition)
/S7L/
SIMATIC S7300
FM 354 Positioning Module for Servo Drive
(04.02 Edition)
/S7M/
SIMATIC S7300
FM 357-2 Multimodule for Servo and Stepper Drives
(01.03 Edition)
/SP/
SIMODRIVE 611A/611D
SimoPro 3.1
Program for Configuring Machine-Tool Drives
Order No.: 6SC6111-6PC00-0BAj, Order from: WK Frth
A-64

AReferences
04.03
d) Installation and
Start-Up
/BS/
SIMODRIVE 611 analog

(10.00 Edition)
Description Start-Up Software for Main Spindle and Asynchronous
Motor Modules
Version 3.20
/IAA/
SIMODRIVE 611A
Installation and Start-Up Guide
/IAC/
SINUMERIK 810D
(11.02 Edition)
(incl. description of SIMODRIVE 611D start-up software)
/IAD/

(11.02 Edition)
(incl. description of SIMODRIVE 611 digital start-up software)
/IAM/
Installation and Start-Up Guide HMI/MMC
AE1
BE1
HE1
IM2
IM4
TX1
(10.00 Edition)
(11.02 Edition)
Updates/Supplements
Expanding the Operator Interface
Online Help
Starting up HMI Embedded
Starting up HMI Advanced
Creating Foreign Language Texts

A-65
AReferences
04.03
Notes
A-66

04.03
Index
A
Activate Video Recording, FE3/4-44
Activating remote diagnosis subsequently (MMC
100.2), FE1/5-94
Adapting the remote diagnosis window, tips and
tricks, FE1/12-134
Alarm, FE1/13-137
Alarm message, Send by e-mail, FE3/4-46
Alarms, FE3/4-42, FE3/5-51
Automatic installation of remote diagnostics, tips
and tricks, FE1/12-125
B
Bluescreen service when establishing first connection after booting, tips and tricks,
FE1/12-135
Booting the PCU in service mode, FE3/3-30
Boundary conditions, FE1/11-121
C
Cascading from the Win viewer with the Gateway
to the DOS host, FE1/12-123
Chat, FE1/8-111
Function viewer PC MMC 100.2/HT6,
FE1/10-119
Chat for MMC 102/103, function viewer PC
Win16, FE1/9-115
Closing remote diagnosis, FE1/5-94
Configuring the Internet, FE1/2-34
Configuring the software for the HT6, software
installation on HT6, FE1/5-88
Configuring the software for the MMC 100.2, software installation on the MMC 100.2, FE1/5-82
Connection, FE1/7-99
Connection devices, FE3/2-5
Connection Object
Create, FE3/4-38
Delete, FE3/4-40
Rename, FE3/4-39
Start up, FE3/4-40
Connection Object, Edit, FE3/4-39
Connection setup for Windows 95, FE1/7-99
D
Data Transmission, FE3/4-49
Deinstalling remote diagnosis, FE1/5-94
Deinstalling the remote diagnosis software,
FE1/3-70

MMC 102/103, software installation on the
MMC 102/103, FE1/4-80
Dial-up connection, FE3/2-11
Direct connection, FE3/2-25
Documentation for MCIS RCS, FE3/1-4
E
Establishing a connection for Windows 3.1X,
FE1/7-106
Establishing a connection for Windows 95,
FE1/7-99
Establishing a connection for Windows NT,
FE1/7-104
Establishing a connection under MS-DOS (MMC
100.2), FE1/7-108
Establishing an Internet connection, FE1/2-54
Ethernet connection (TCP/IP), FE3/2-26
F
File Transfer
FE1/10-118
Function viewer PC Win16, FE1/9-114
File transfer, FE1/8-110
Function Keys, FE3/4-48
Function of viewer PC MS-DOS, FE1/10-117
Functions of the viewer PC, version Win32,
FE1/8-109
G
Gateway PC, FE3/2-27
H
Analog modem, FE3/2-8
Internet, FE1/2-34
ISDN, FE1/2-17
ISDN Fritz!Card, FE3/2-8
ISDN modem, FE3/2-8
Modem, FE1/2-17
Network, FE1/2-28
Windows with gateway, FE1/2-56
Hardware configuration MCIS RCS, FE3/2-5
Help, function viewer PC Win16,
FE1/9-116

Index-67
Remote Diagnosis
04.03
Index
Host connection object, FE3/4-35

Hotline, v
I
Insert TCP/IP protocol, FE3/2-13
Software installation on MMC103/PCU50,
FE1/3-59
Software installation on the MMC103/PCU50/,
FE1/3-58
Installing remote diagnosis (Win16 version), software installation on MMC 102/103, FE1/4-71
Installing the PC card on the MMC 100.2, software installation on the MMC 100.2/HT6,
FE1/5-81
Installing the remote diagnosis software on the
PC (viewer), FE1/6-95
Installing the TCP/IP protocol, FE1/2-32
Integration into the MMC user interface,
FE1/2-42, FE1/2-52
Internet, Configure under WinXP, FE3/2-22
Internet Connection, Establish, FE3/4-46
Internet installation
Under Win9x, 2000, ME, NT, FE3/2-9
Under WinXP, FE3/2-17
M
MMC 100.2 and HT6, FE1/2-14
MMC 102/103 and PCU50, FE1/2-13
Modem size, FE3/2-5
Remote diagnosis
Availability, FE1/11-121
Communication, FE1/2-14
Establishing and Internet connection,
FE1/2-54
Exit, FE1/8-112, FE1/9-116, FE3/4-47
Help, FE1/8-112
Keyboard, FE1/2-13
Remote diagnosis, start-up, FE1/3-57
Remote diagnosis
Exit, FE3/4-47
Software installation, FE1/2-13, FE1/4-71
Remote diagnosis (F3)
Installation/Start-Up, FE3/3-29
Software installation, FE3/3-29
Remote diagnosis controlled, By user,
FE3/4-42
Remote diagnosis for HT6, FE1/1-10
Remote Diagnosis, for SINUMERIK (SW 4 and
higher), FE1/1-5
Remote diagnosis installation
PC, FE3/3-32
PCU, FE3/3-31
Remote diagnosis, MMC 100.2 (SW 5.1.40 and
higher), FE1/1-8
Remote diagnosis, Software installation,
FE1/2-13, FE1/4-71
Remote diagnosis, Start up, FE1/2-13, FE1/4-71
Remote diagnosis, Brief description, FE1/1-5
Remote diagnosis, Integration into the MMC user
interface, FE1/2-42
Remote Diagnostics, Configuring the Internet,
FE1/2-34
Repeated restart request, tips and tricks,
FE1/12-135
Request Support, FE3/4-41
Reserving a COM port, FE3/2-8
Online Help, FE3/4-50
S
R
Reader information, v
Remote diagnosis, Software installation,
FE1/3-57
Remote Control, FE3/4-48
FE1/10-117
Remote control, FE1/8-110
Remote Diagnosis, FE1/1-5
Remote Diagnosis
Help, FE3/4-50
Installing the TCP/IP protocol, FE1/2-32
Software installation, FE1/3-57
Start from PC, FE3/4-48
Starting from the PCU, FE3/4-35
Starting in HMI mode, FE3/4-35
Index-68
Setting Up a Connection, Automatic, FE3/4-42

Setting up connection objects, PCU, FE3/4-35
Setting up the host on the MMC 103, FE1/3-68
SINUMERIK 810D powerline, vi
SINUMERIK 840D powerline, vi
Soft key Short Description, FE3/4-36
Software installation and start-up on the MMC
100.2 and HT6, FE1/5-81
Starting installation, PCU, FE3/3-31
Status Display, Positioning, FE3/4-45
Status display, FE3/4-37

Remote Diagnosis
04.03
Index
Terminal emulation, FE1/8-112

Tips and tricks, FE1/12-123
Tips for eliminating modem connection problems,
Tips and tricks, FE1/12-135
Viewer for MS-DOS, remote diagnosis software,

FE1/6-97
Viewer for Windows 3.1, Windows for Workgroups 3.11, remote diagnosis software,
FE1/6-96
Viewer for Windows 95/98/NT4.0, remote diagnosis software, FE1/6-95
Viewer PC functions, Win16, FE1/9-113
U
User
Change, FE3/4-38
Set up, FE3/4-38

Index-69
To
SIEMENS AG
A&D MC BMS
P.O. Box 3180
Suggestions
Corrections
For Publication/Manual:
D-91050 Erlangen/Germany
(Phone ++49-(0)1805050222 [Hotline]
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E-mail: motioncontrol.docu@erlf.siemens.de)
SINUMERIK 840D/810D
Remote Diagnosis
From
Order No.: 6FC5 297-0AF00-0BP2
Edition:
04.03
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Overview of SINUMERIK 840D/840Di/810D Documentation (04.2003)

General Documentation
SINUMERIK
SINUMERIK
840D/810D
840D/840Di/
810D/
Brochure
Catalog
Ordering Info.
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840Di
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810D
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840D/810D
Description of
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Description of
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Description of
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840Di
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840D/810D
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Manual
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Manual
Description of
@ Event
Functions
Remote Diagnosis
Siemens AG
Automatisierungs- und Antriebstechnik
Motion Control Systems
Postfach 3180, D 91050 Erlangen
Bundesrepublik Deutschland
www.ad.siemens.de
Siemens AG 2003
Subject to change without prior notice
Order-No.: 6FC5297-0AF00-0BP2
Printed in the Federal Republic of German

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Description of Function 04/2003 Edition

This manual is included in the documentation on CD-ROM (DOCONCD)

Further information is available on the Internet under:

Other functions not described in this documentation might be

This publication was produced with Interleaf V7.

We have checked that the contents of this document correspond to

E Siemens AG, 2003. All rights reserved

Subject to changes without prior notice.

Order No. 6FC5 297-0AF00-0BP2

The SINUMERIK documentation is divided into 3 different levels:

Phone.: ++49(0)1805050 222

Please send any questions about the documentation (suggestions for

Siemens AG, 2003. All rights reserved

S SINUMERIK 840D powerline and

S SINUMERIK 810D powerline and

The Description of Functions provides the information required for configuration

The Description of Functions therefore contains information for:

S The configuring engineer

Siemens AG, 2003. All rights reserved

The software versions specified in this documentation refer to the SINUMERIK

Equivalent software versions

Siemens AG, 2003. All rights reserved

Siemens AG, 2003. All rights reserved

Remote Diagnosis SINUMERIK (FE1)

Remote diagnosis for SINUMERIK (SW 4 and higher) . . . . . . .

Remote diagnosis for MMC 100.2 (SW 5.1.40 and higher) . . . .

Remote diagnosis for Sinumerik HT6 . . . . . . . . . . . . . . . . . . . . . .

Hardware configuration for remote diagnosis . . . . . . . . . . . . . . . . . . . . .

Booting the MMC 103/PCU50 in service mode . . . . . . . . . . . . . .

Modem, analog or ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network (MMC 102/103/PCU50 only) . . . . . . . . . . . . . . . . . . . . . .

Windows with gateway (MMC 102/103/PCU50 only) . . . . . . . . .

Installing remote diagnosis from the CD-ROM drive

Installing remote diagnosis from the PC/PG floppy drive

Installing remote diagnosis for Win32 from a floppy drive directly

Siemens AG, 2003. All rights reserved

Remote Diagnosis (FE1)

Software installation and start-up on the 840D with

Installing remote diagnosis (Win16 version) from a floppy drive directly

Deinstalling the remote diagnosis software

Software installation and start-up on the MMC 100.2 and HT6 . . . . . .

Installing the MMC 100.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing and configuring the software on the MMC 100.2 . . . .

Installing and configuring the software on the HT6 . . . . . . . . . . .

Activating remote diagnosis subsequently . . . . . . . . . . . . . . . . . .

Closing remote diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Deinstalling remote diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the remote diagnosis software on the PC (viewer) . . . . . . .

Viewer for Windows 95/98/NT . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Viewer for Windows 3.1, Windows for Workgroups 3.11 . . . . . .

Viewer for MS-DOS

General on connection setup with viewer for Win32

Establishing a connection with the viewer for Windows 95/98/NT

Cascaded connection buildup with the viewer/host under Windows NT

Establishing a connection with the viewer for Windows 3.1X

Establishing a connection with the viewer under MS-DOS

Functions of the viewer PC, version Win32 . . . . . . . . . . . . . . . . . . . . . . .

Chat for MMC 102/103 and PCU50

Deinstalling the remote diagnosis software on the MMC 103 V4.x

Siemens AG, 2003. All rights reserved

Remote Diagnosis (FE1)

Functions of viewer PC, version Win16 . . . . . . . . . . . . . . . . . . . . . . . . . .

Chat for MMC 102/103

Function of viewer PC (MMC 100.2/HT6) . . . . . . . . . . . . . . . . . . . . . . . . . .