JENNIFER S.

DOTTS, SCLA:AIC
Chicago, IL | 312-504-2293 | jsdotts@hotmail.com | https://www.linkedin.com/in/jennifersdottsscla
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Profile
Insurance Leader with deep experience in property, casualty and specialty including Professional liability
and TPA business and claims handling. Extensive experience working with claims organizations both
nationally and internationally. Known for driving change; has excellent abilities in operations, personnel
management and organizational design. Consummate professional that leads through example, and is
passionate about personnel development and promotion.

Professional Experience
ERNST & YOUNG, Chicago, IL

2009 2016

Senior Manager Insurance

2010 2016

As a leader within the Claims Practice of the Insurance Advisory team and the competency lead for
Business Architecture I have worked with numerous insurers to transform operating models or
transition their operations to a future state.

Partnered with numerous insurers to develop business requirements and execute development
of leading claims handling system supporting claim transformation efforts program business
lead for a multi million-dollar claim handling system implementation program in London
working with a UK Specialty insurer to transform their claim operation
Presented Workers Compensation leading practices during a Claims Senior Leadership
workshop for a client in a session named the Art of the Possible to an audience of 50+
Participated in an orals presentation that led to an Enterprise Claims, Policy and Billing
Requirements $3.2 M initiative
Key proposal team member that landed a Claim System implementation valued in excess of $20 M

Manager
2009
Partnered with a specific insurer to transform the operating model and the staff performance
management plan to support improved customer satisfaction and reduce employee attrition.

Reduced employee attrition from 20% to less than 4% in an 18-month period

Personally sold a Claims Process Assessment valued at over $300 K

BEARINGPOINT, Chicago, Il.

2005 2009

Manager Insurance
2007 2009
Led and facilitated initiatives with Property and Casualty insurers across all phases of the software
development lifecycle (SDLC) including, but not limited to, holistic claims transformation initiatives,
claim system analytical comparisons and system selection initiatives.

Generated revenue in excess of $1.2 M

Earned Silver and also a Gold Beacon award for exceptional client relationship development,
business revenue generation and project execution skills

Client Services Manager

2007
Appointed Client Service Manager and successfully developed/implemented tools and processes that
supported skills based project staffing.

Jennifer S. Dotts, 312-504-2293

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Client Services Manager, continued

Staffed and led team of 25 - 58 business analysts and consultants, achieving 89% team utilization.
Daily Performance management, coaching, training and mentoring that contributed to the
development of the entire team and successful promotion of 29% of the team and three
outstanding performance winners.

Senior Consultant
2005 2006
Partnered with clients to balance workload distribution, enhance governance processes and
coefficients via the introduction of re-engineered processes, analytic tools and/or system
implementations. Generated in excess of $1.5 M in revenue.

Previous Relevant Experience

As VP/Director of Professional Liability Claims for Interstate (division of Firemans Fund) managed the
teams that were responsible for professional liability, TPA business, personal and commercial, auto,
property and casualty
Secured several promotions through two mergers at Allstate AKA CNA and Continental.
At Allstate, Director of Auto Nationwide was responsible for auto claim handling national wide. At CNA
Personal Insurance, as Director of New Technology Development and Deployments responsibilities
included the computer systems used by the claim handlers of Encompass (Division of Allstate).
Promoted to Senior Division Manager for Operations responsible for the management of the New York
Office operations merger for both CNA and Continental insurance.
Selected by Management to assume responsibility for a large specialty client in the newly developed
Continental Risk Management Services Division, as Account Manager & Supervisor
At Continental Insurance was promoted to Senior Litigation Adjuster responsible for handling litigated
claims in South Florida. As Outside Liability Adjuster was responsible for claim investigations within
Palm Beach, Broward and Dade Counties
Started career at GAB (now GAB Robbins), A TPA, as an Outside Claims Investigator responsible for
claim investigations in Southern, New Jersey.

Education
AMERICAN EDUCATION INSTITUTE - Senior Claims Law Associate (SCLA)
INSURANCE INSTITUTE OF AMERICA - Associate in Claims (AIC)
OLD DOMINION UNIVERSITY Bachelor of Science Criminal Justice/Political Science Norfolk, VA

Publications
The Analytics Advantage, Claims 360 Magazine, July 27, 2012
Advanced BI and Analytics Transform Claims Operation Claims 360 Magazine, May 30, 2012