Professional Documents
Culture Documents
801-
Objective
To utilize my leadership experience in a way that will have a positive impact on the
employees as well as the performance in the business units at the National Contact
Center.
Qualifications
Professional Experience
Intermountain HealthcareRevenue Cycle Organization, Salt Lake City, UT
Regional Patient Access Manager, 2012 to present
Manage pre-registration and insurance verification teams for 9 hospitals in two
urban hospital regions
Represent the Revenue Cycle Organization in face-to-face meetings with
regional and facility administration
Lead meetings among peers and leaders that drive change and standardization
through the corporation
Ensure department compliance with Federal and State regulations; meet with
regulatory bodies including Joint Commission and CMS
Develop and implement action plans to achieve desired outcomes in service
excellence
Manage department budget, and ensure budget is met by reporting variances
and adjusting staffing levels when appropriate
Analyze department operations, work actively to streamline processes
Facilitate collaborative problem solving among interdepartmental disciplines
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Education
Salt Lake Community College, Salt Lake City, UT 2003-2006
Salt Lake Community College, Salt Lake City, UT 2014-present
References
Denise Slane
Director, Patient Access, Intermountain Healthcare
4646 Lake Park Blvd., West Valley, UT 84120
801-442-8571 denise.slane@imail.org
Mike Jex
Assistant Vice President, Revenue Cycle Organization, Intermountain Healthcare
4646 Lake Park Blvd., West Valley, UT 84120
801-442-1331 mike.jex@imail.org
Nicole Holker
1380 S Medical Center Dr., St George, UT 84790
435-251-3933
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