-Bu: Electronic business, commonly referred to as "eBusiness" or "e-business", may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Commerce constitutes the exchange of products and services between businesses, ‘groups and individuals and can be seen as one of the essential activities of any business. E=business involves business processes spanning the entire value chain : e«purchasing, supply chain management, processing orders electronically, handling customer service, and cooperating with business partners. E-business software solutions allow the integration of intra and inter firm business processes. E-business can be conducted using the Web, the Internet, intranets, extranets, or some combination of these. Re nship Bi n E-busin mmer In practice, e-business is more than just e-commerce. E-commerce seeks to add revenue streams using the World Wide Web or the Internet to build and enhance relationships with clients and partners and to improve external activities and relationships of the business with individuals, groups and other businesses. efficiency. Electronic commerce focuses on the use of ICT to enable the Electronic Commerce (EC) has some degree of overlap with Electronic Business (EB) or Broadly t it can be said that Electronic Commerce is equivalent to Electronic Business EC is often confused with e-busines s specifically on commerce. While e-business refers to more strategic focus with an emphasis on but E-commerce is the subset of e-business that focuses the functions that occur using electronic capabilities, e-commerce is a subset of an overall e business strategy. Electronic Commerce is a subset of Electronic Business. EC EBE-Commerce : Architectural Framework. E-Commerce applications require a reliable network infrastructure to move the information and execute a transaction in a distributed environment. Thus, in the framework network infrastructure forms the very foundation while publication and distribution technologies are the 2 pillars that support the creation of distributed electronic commerce applications. Elements of E-Commerce Framework are as follows + Network Multimedia and Content Publishing : Currently the most prevalent architecture that enables network publishing is WWW. It allows small businesses and individuals to develop content in the form of HTML and publish on the web server. + Information Distribution Technology : It provide a transparent mechanism for transferring information content. It is accomplished through software systems that implement File ‘Transfer Protocol (FTP), Hypertext Transfer Protocol (HITTP), and Simple Message ‘Transfer Protocol(SMTP) for exchanging multimedia contents consisting of text, graphics, video and audio data. + Security and Encryption Technology ; For e-commerce to be viable, the two important issues need to be addressed — protection of the source of information that is being made available online, and protection of the transaction that travels over the network. The confidentiality or privacy of the transaction data can be addressed by using various encryption techniques. Public / Private key pair based encryption techniques can be used for this purpose. + Sceure Payment Protocols & Online Payment Infrastructure : Banks have been supporting the electronic payment mechanism through the Electronic Fund Transfer (EFT) channel, Several scalable and flexible electronic payment mechanisms are credit cards, debit cards, etc. These systems also offer the confidentiality, integrity and privacy over traditional payment systems. + Business Service Infrastructure : It includes directories, search engines and catalogues. These are essential for identifying and locating business that meet ‘customer requirements, Search engines and directory service providers like AltaVista, Google and Yahoo identified and capitalized on the need by providing the service. + Public Policy & Legal Infrastructure : Estblishing e-commerce related laws and recognized certification authorities provides the legal framework for e-commerce.Eorces Behind E-Commerce / Factors Affecting E-Commerce 1) Economie Forces : To remain in competition the organizations are under relentless pressure to reduce costs, firms are attracted to the economic efficiencies offered by e- commerce. These economic efficiencies include low cost technological infrastructure that reduce the cost burden to technology upgrades and obsolescence, low cost and electronic transactions with suppliers, the low cost of global information sharing and advertising ability for firms to provide low cost customers services alternatives. ‘The economic forces motivating the shift to e-commerce are internal as welll as external. External integration molds the vast network of suppliers, government agencies, and large corporations into a single community with ability to communicate across any computer platform. In Internal i tegration, incoming orders are received electronically and the information is automatically sent not only to production but to shipping, billing and inventory systems also, Internal integration also ensures that critical data is stored in media formats that permits instantaneous retrieval and electronic transmission,2) Marketing & Customer Interaction Forees : Companies also employ e-commerce to provide marketing channels, to target micro segments, and to improve post-sales ‘customer satisfaction by creating new channels of customer service and support. In order to be competitive, marketing executives must employ technology to develop low-cost customerprospecting methods, establish close relationships with customer and develop customer loyalty. 3) Technology Interaction & Digital Convergence : Digital technology has made it possible to convert characters, sounds, pictures and motion video into a bit stream that can be combined, stored, manipulated and transmitted quickly, efficiently and in large volumes without loss of quality. ‘The relentless advance of technology, the emergence of multimedia standards, and the shift to distributed, computing and internetworking are providing the raw power for the “digital convergence”. 4) Implication of various other Forces ; Feonomic and marketing forces and digital convergence have influenced how industries re-positioning themselves to take advantage of new opportunities, including the creation of newly service delivery channels, the development of new-markets for existing products, and development of new information- based products for the online environment. For instance, the digital convergence is reshaping the competitive environment for tele ‘communications services around the globe. In response to the intensified competition and reduced margins on basic telephone services in telecom markets, network operators are building new Computer-Driven intelligent networks in order to offer wide range of value~ added services like home shopping, on demand audio-video.4.4 CONDUCTING BUSINESS ONLINE (E-COMMERCE) Doing business online is electronic commerce, and there are four main areas in which companies conduct business online today Direct marketing, selling, and services. Online banking and billing Secure distribution of information. Value-chain trading and corporate purchasing. 1.41 Direct Marketing, Selling, and Services Today, more websites focus on direct marketing, selling, and services than on any other type of electronic commerce. Direct selling was the earliest type of electronic commerce, and has proven to be a stepping-stone to more complex commerce operations for many companies, Successes such as Amazon.com, Barnes and Noble, Dell Computer, and the introduction of e-tickets by major airlines, have catalyzed the growth of this segment, proving the reach and customer acceptance of the Internet. 1.4.2 Financial and Information Services A broad range of financial and information services are performed over the Internet today, and sites that offer them are enjoying rapid growth. These sites are popular because they help consumers, businesses of all sizes, and financial institutions distribute some of their most important information over the Internet with greater convenience and richness that is available using other channels. For example, you have: + Online banking + Online billing + Secure information distribution 1.4.2.1 Online Banking Consumers and small businesses can save time and money by doing their banking on the Internet. Paying bills, making transfers between accounts, and trading stocks, bonds, and mutual funds can all be performed electronically by using the Internet to connect consumers and small businesses with their financial institutions.1.4.2.2 Online Billing Companies whose bill can achieve significant cost savings and marketing benefits through the use of Internet-based bill-delivery and receiving systems. Today, consumers receive an average of 23 bills per month by mail from retailers, credit card companies, and utilities. 1.4.2.3 Secure Information Distribution To many businesses. information is their most valuable asset. Although the Internet can enable businesses to reach huge new markets for that information, businesses must also safeguard that information to protect their assets. Digital Rights Management provid protection for intellectual and information property, and is a key technology to secure information distribution. 1.4.3 Maintenance, Repair, and Operations (MRO) The Internet also offers tremendous time and cost savings for corporate purchasing of low-cost, high-volume goods for maintenance, repair, and operations (MRO) activities. ‘Typical MRO goods include office supplies (such as pens and paper), office equipment and furniture, computers, and replacement parts. The Internet can transform corporate purchasing from a labor and paperwork-intensive process into a self-service application. Company employees can order equipment on websites, company officials can automatically enforce purchase approval and policies through automated business rules, and suppliers can keep their catalog information centralized and up-to-date. Purchase order applications can then use the Internet to transfer the order to suppliers. In response, suppliers can ship the requested goods and invoice the company over the Internet. In addition to reduced administrative costs, Internet-based corporate purchasing can improve order-tracking accuracy, better enforce purchasing policies, provide better customer and supplier service, reduce inventories, and give companies more power in negotiating exclusive or volume- discount contracts. In other words, the Internet and e-business have changed the way enterprises serve customers and compete with each other, and have heightened awareness for competing supply chains. 1.4.4 Value-Chain Integration No other business model highlights the need for tight integration across suppliers, manufacturers, and distributors quite like the value chain. Delays in inventory tracking and management can ripple from the cash register all the way back to raw material production, creating inventory shortages at any stage of the value chain, The resulting out-of-stock events can mean lost business. The Internet promises ta increase business efficiency by reducing reporting delays and increasing reporting accuracy. Speed is clearly the business imperative for the value chain, 4.5 ISSUES IN IMPLEMENTING ELECTRONIC COMMERCE Although it is simple to describe their benefits, it is not nearly as easy to develop and deploy commerce systems. Companies can face significant implementation issues: + Cost + Value+ Security + Leveraging existing systems + Interoperability 1.51 Cost Electronic commerce requires significant investments in new technologies that can touch many of a company’s core business processes. As with all major business systems, electronic commerce systems require si rents in hardware, software, staffing, and training. Businesses need comprehensive solutions with greater ease of use to help foster cost-effective deployment. 1.5.2 Value Businesses want to know that their investments in electronic commerce systems will produce a return, Business objectives such as lead generation, business process automation, and cost reduction must be met. Systems used to reach these goals need to be flexible enough to change when the business changes. 1.5.3 Securit ‘The Internet provides universal access, but companies must protect their assets against accidental or malicious misuse. System security, however, must not create prohibitive complexity or reduce flexibility. Customer information also needs to be protected from internal and external misuse. Privacy systems should safeguard the personal information critical to building sites that satisfy customer and business needs. 1.5.4 Leveraging Existing Systems Most companies already use information technology (IT) to conduct business in non- Internet environments, such as marketing, order management, billing, inventory, distribution, and customer service. The Internet represents an alternative and complementary way to do business, but it is imperative that electronic commerce systems integrate existing systems in a manner that avoids duplicating functionality and maintains usability, performance, and reliability, 1.5.5 Interoperability When systems from two or more businesses are able to exchange documents without manual intervention, businesses achieve cost reduction, improved performance, and more dynamic value chains. Falling to address any of these Issues can spell failure for a system's implementation effort. Therefore, your company’s commerce strategy should be designed to address all these issues to help customers achieve the benefits of electronic commerce. Your company's vision for electronic commerce should also be to help businesses establish stronger relationships with customers and industry partners, For example, a successful strategy for delivering this vision is deseribed by three work-flow elements (platform, portal, and industry partners), cach backed by comprehensive technology. product, and service offerings. From self-service portals to transaction processing, a successfull work-flow strategy can be the underlying engine delivering state-based, processed-focused control services for e-business applications. Human labor is expensive, and work-flow technology allows businesses to supplement, and in some cases eliminate, reliance on human supervision and intervention.4.8 E-COMMERCE TECHNOLOGIES What technologies are necessary for e-commerce? The short answer is that most information technologies and Internet technologies that we discuss throughout the book are involved in e-commerce systems, viz,~ + The Internet, intranets, and extranets are the network infrastructure or foundation of e-commerce, + Customers must be provided with a range of secure information, marketing, transaction, processing, and payment services. + Trading and business partners rely on Internet and extranets to exchange information and accomplish secure transactions; including electronic data interchange (EDI) and other supply chain and financial systems and databases. + Company employees depend on a variety of Internet and intranet resources to communicate and collaborate in support of their EC work activities + Information system professionals and end users can use a variety of software tools to develop and manage the content and operations of the websites and other EC resources of a company.