Professional Documents
Culture Documents
MS-01
Course Code
MS - 01
Course Title
Assignment Code
MS-01/TMA/SEM -II/2016
Assignment Coverage
All Blocks
http://ignousolvedassignmentsmba.blogspot.in/
KIAN PUBLICATION
ignousolvedassignmentsmba@gmail.com
kianpublication1@gmail.com
ignou4you@gmail.com
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------The base for comparison or the yardstick to check is given by planning to controlling function.
On the other hand, the planning function is also dependent on controlling function as plans are not made only on papers but these
have to be followed and implemented in the organisation.
The controlling function makes sure that everyone follows the plan strictly. Continuous monitoring and check in controlling
function make it possible that everyone follows the plan.
So both the functions are interlinked and interdependent as for successful execution of both the functions planning and controlling
must support each other. For example-----------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Planning is the most basic and pervasive process involved in managing. It means deciding in advance what actions to take and
when and how to take them. Planning is needed, firstly for committing and allocating the organisation's limited resources towards
achieving its objectives in the best possible manner and, secondly for anticipating the future opportunities and problems.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Planning and controlling go hand in hand. There can be no control without a plan and plans cannot be successfully
implemented in the absence of controls. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------. As each worker enters the factory premises in the morning, his time of arrival
is electronically (or manually) punched on his card and every evening his departure time is similarly recorded.
Planning and control is concerned -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- of formality and detail may vary. This chapter introduces and
provides an overview of some of the principles and methods of planning and control.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------The type of control required will vary according to the factors that are to be controlled, and the critical importance of the factors to
the organisation's success. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- devise elaborate and sophisticated financial controls.
A control is meaningful only when there is clear cut responsibility for activities and results. It is meaningless to have a control
process which simply points out deviations but cannot pinpoint the area in which they occurred and who is responsible for taking
the corrective measures.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Planning Air Frances schedule is a massive job. Just some of the considerations which need to be taken into account include the
following.
Frequency --------------------------------------------------------------------------- the airline provide?
-------------------------------------------------------------------- should be used on each leg of a flight?
Banks at any airline ------------------------------------------------------------------------------------------------------------------------------------------------ of several planes which arrive close together, pause to --------------------------------------------------------------together. So, how many banks should there be and when should they occur?
Block times a ---------------------------------------------------------------------------------------------------------------------------------------------------------------. The longer the allowed block time the more ----------------------------------------------------------------------minor delays. However, longer block times also mean fewer flights can be scheduled.
--------------------------------------------------------- must allow time for planes to have time at a maintenance base.
Crew planning pilot and cabin ---------------------------------------------------------------------------------------------- and to keep
within maximum on duty times for all staff.
Gate plotting if many planes ---------------------------------------------------------------------------------------------------------------------------- them simultaneously.
Recovery many things can cause deviations --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- allow for recovery.
2. What are various models of Decision making? Briefly discuss. Referring to your prior experience, discuss
what model has been prevalent in the organization/s you have worked for or familiar with. Briefly describe the
organizations you are referring to.
Decision making is one of the most ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- a problem, evaluating alternatives, and selecting one alternative.
In the widest sense all situations --------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- solutions to achieve goals. It is about the analysis of decisions into possible options and their
possible consequences.
There are numerous process definitions in the realm of the decision sciences. On the light end there is a simple but powerful and
regularly --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------, choosing from alternatives, and executing the solution.
As pointed out by descriptive models of decision making, most decisions mean searching for alternatives and iteratively -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- as well as for public sector
political decisions. Options (thus alternatives) are debated and modified, values raised and questioned.
a. In choosing --------------------------------------------------------------------------------------------------------------------------------------------------------- or good enough. Examples of satisfying criteria would be adequate profit or share or the market and fair price.
b. They -------------------------------------------------------------------------------------------------------------------------------------------- the
simplification because they believe the real world is mostly empty anyway.
c. Because --------------------------------------------------------------------------------------------------------------------- possible behaviour
alternatives and without ascertaining that these are all the alternatives.
d. The ----------------------------------------------------------------------------------------------------------------------- techniques do not make
impossible demands upon their capacity for thought.
Examples of decisions under complete uncertainty are as difficult to cite as example of decisions under absolute certainty. Given
even limited experience and the ability to -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------. Nevertheless, there are undoubtedly times when managers feel
they are dealing with complete uncertainty.
Selection of a new advertising programme from among several alternatives might be one such example. The number of factors to
be considered and the large --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- is a career decision that incorporates a great deal of
uncertainty. The number of factors to be weighed and evaluated, often without comparable standards, can be overwhelming.
Example- (Rational Decision making model in Intestinal Distress Tacos fast food restaurant)
Violet Jones is a manager at the Intestinal Distress Tacos fast food restaurant. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------, Violet must follow these six steps:
----------------------------------------- problem.
Identify the ---------------------------------------Allocate ------------------------------------ criteria.
Develop ------------------------------------------------.
-------------------------------------------- alternatives.
Select --------------------------------- alternative.
Let's take a look at the process ------------------------------------------------------------------------------------- profits for her store.
----------------- Problem - Violet first needs to define the problem. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- to find the best
solution to increase profits. The next step facing Violet is to determine what criteria she will use to make her decision.
Identify the Decision Criteria- The next step in ---------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------any employees to save money. She will only cut costs in other ways, such as
finding cheaper vendors, shortening store hours, changing menu options, etc. Her criteria will be:
Other Decision Making ExamplesIndia offers many interesting examples of differentiated generic decisions. For example, large Indian business groups
such as Future, Bharti, Tata and Reliance groups took a ------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------under two brand and retailing formats (Pantaloons and Big Bazar). Bharti decided to benefit from the retailing and supply chain
skills of WalMart through a joint venture under an Indian brand name. Tata decided to focus on electronics and household
necessities through Croma and StarBazaar respectively, also drawing on retailing expertise of an overseas retailing major,
Tesco. Reliance, on the other hand, created ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- have to be strategic thinkers, besides
being functional specialists, to enable differentiated decisions and outcomes even under common generic umbrella.
Indian industry has many examples of contextual decision making that served to revitalize the earlier decisions at current risk.
Two striking examples are relevant. Tata Motors had its most prestigious Nano micro car planned at Singur in ---------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Reliance Anil Ambani group which faced an adverse ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- groups unlock greater value from
current and future businesses. Decision making needs to be value-centric rather than ego-centric.
The remarkable growth of many Indian companies in the highly competitive global environment is directly related to the flow of
creative ideas and decisions from the laboratory benches, drawing boards or machining centers. Glenmark, ------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------, Safari, Indica, Indigo, Ace and Nano successively. Employees need to be developed and empowered not only for execution but
for decision making as a cultural embodiment of forward looking organization.
3. Discuss some of the syndromes of organizational maladjustment. Relate them with the experience you have
had in the organizations you have worked for or familiar with. Briefly describe the organizations you are
referring to.
Change Management (CM) refers to any approach to transitioning individuals, teams, and organizations using methods intended
to re-direct the use of resources, business process, budget allocations, or other modes of operation that significantly reshape a
company or organization.
The -----------------------------------------------------------------------------------------------------------------------------------------
especially
if
Make
-----------------------------------------------------------------------------------------------------------------------knick knacks, toys, statues, rugs, artwork, crystals, etc.
Simply
stating
---------------------------------------------------------------------------------------------------------morale among employees.
Encourage communication ---------------------------------------------------------------------------------------------------to feel comfortable to voice their -------------------------------------------------------------- conditions and work.
4. What are the characteristics of effective work groups and role of a manager in managing group
productivity?
Substantiate the response with your organizational experience or the ones you are aware of. Briefly describe
the organization you are referring to.
Characteristics of Effective work GroupsWork groups are the building blocks of organizations. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- suite to the factory floor. Some are incredibly
successful, while others are dismal failures. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- group leaders and members can identify actions that
will enhance their effectiveness.
Effective work group creates its ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- into place helps the group obtain productive results. In order to
create a productive team, ----------------------------------------------------------------------------------- of effective teamwork.
In managing the organisation--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------, cohesion and leadership. Let us see how each one of
them ---------------------------------------------------------------------------------------------------------- of the organisation.
i) Group norms
When the group functions --------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------in course of
doing a work. So we can say that one of the characteristics of norms is they develop behaviour that is significant for the group.
We also find another characteristic of norms: some norms are applicable to some people only and not to all. For example, a
manager of a group behaves differently, from other members of the group. His or her behaviour is what is expected of him or her
in a given position by others. When a new member joins the group, he or she is expected to follow the norms more closely than
the senior members.
Some norms have central importance and are accepted by everyone of the group while others have less importance. Schein (1974)
talks of pivotal and relevant group norms--------------------------------------------------------------------------------------------------------------------------------------------------------------------------. A relevant group norm is one which is neither central nor absolutely
essential to follow but is worthwhile and desirable. So any norm may be pivotal in group, but may be irrelevant to another.
Some of us conform to all the norms of the group, --------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------. It is therefore
advisable that the individual exercises his or her choice of acceptance of the norm quite discreetly.
ii) Group cohesiveness
This means the degree to which group members are motivated to remain within the group and consequently behave in similar
ways. ---------------------------------------------------------------------------------------------------------------------. Cohesiveness develops
out of the activities, ----------------------------------------------------------------------------------- acts as one man to attain its goal.
What are the factors which influence the cohesiveness?
Size of the group: With very few people in a group, you may fall short of skilled hand: to do a good job. With a large number
of people you may find it --------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------needs satisfied.
Unified Commitment to a Goal
A Work group is created to complete the -------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------when the team is presented with a goal, they can come together and work as a single
unit to complete the task.
Participation
In order for a Work group to act as a ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- is essential to the group's success, and when the group is
given a task, each member knows what their job is and sets out to put in their fair share of the effort.
Open Communication
A Work group is able to communicate effectively and there is a feeling of open communication between all members of the group.
Issues within a Work group are ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- direct and open communication on all issues.
Decision-Making
A Work group has a hierarchy and a ------------------------------------------------------------------------------------------------------
Role of a manager in managing group productivityIn your role as a manager ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- manage your group of people towards attaining the goal.
i) Content
While having a meeting with your group members try to understand the subject matter of the task to be performed by the
committee. This will help you to see the problem clearly and solve it to:
Specify --------------------------------------------------------------------------
ExampleHCL Foundation (HCLF), established in 2011, as a not-for-profit organization, seeks to engage with various stakeholders to
bring about developmental changes in a --------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------sustainable agenda of the company. HCL Foundation has committed Rs. 1 billion
towards CSR initiatives over the next five years.
The mission of the Work Group in HCL ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- and capacity building. The Work
Groups in HCL Foundation have developed widely used capabilities for community-based participatory research and for building
capacity for community work, including through the Community Tool Box.
The work group of HCL Foundation is ---------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------client and end users. An analysis of the data collected from this team indicated that they
showed the attributes needed for successful teamwork.
http://ignousolvedassignmentsmba.blogspot.in/
KIAN PUBLICATION
ignousolvedassignmentsmba@gmail.com
kianpublication1@gmail.com
ignou4you@gmail.com