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8/17/2016

ArchivingEmailsinCRM|SCN

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3Replies Latestreply:Oct23,20149:14PMbyJohnBurton

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SaumyaGovil

Aug31,20098:07AM

ArchivingEmailsinCRM
ThisquestionisAssumedAnswered.
HiExperts,

IamtryingtoarchiveEmailsrecievedintheCRMsystem.
Todoso,IamtryingtoscheduleaSARAjobtoarchiveWORKITEMSinthesystem.

ButwhenItrytoexecutethereportWORKITEM_WRIintestmodeandentertheparameters,Igetthe
followingerror:
"Noworkitemsforarchivingexistforyourselection".

Isitthecorrectwaytoarchiveemails?Else,whatistheexactproceduretobefollowedforthesame.
Anyhelponthesamewouldbehighlyappreciated.

Regards,
Saumya

HelpfulAnswerbyAjayKumar

4291Views

Topics:customer_relationship_management

AverageUserRating
(0ratings)

AjayKumar Oct12,20112:08AM (inresponsetoSaumyaGovil)

HelpfulAnswer Re:ArchivingEmailsinCRM
Hello,

WorkItemsarchivingandEmailarchivingisentirelydifferent.
ImportanttablerelatedtoCRMEmails:
1.CRMD_ERMS_HEADERStatisticaldataheader
2.CRMD_ERMS_STEPStatisticaldatastep
3.BCST_SRStatusofSendOrders
4.SOODObjectDefinitionWhenemailcomestoSAPsystemthenthistableisupdated.
5.SOC3DBforobjects(import/export)Thistablecontainsthecontentinformationoftheemail.
6.SOFFCONT1TableforDocumentContents(import/export)Attachmentsareupdatedinthistable
7.SOFFLOIOInstancesofLogicalInformationObjectsOnlyoutgoingemailslogicalIDare
updatedinthistable
8.SOFFPHIOInstancesofPhysicalInformationObjectOnlyoutgoingemailsphysicalIDare
updatedinthistable
9.SOFFPHFKFileNameofLastCheckout.

Thereare2thingsthatyouhavetoconsiderinordertoarchiveEmails:
1.RelocateattachmentsfromIncomingandoutgoingmailsorattachmentsfromSAPOfficefromtable
SOFFCONT1table.
>>ForRelocationyouhavetorunprogramRSIRPIRL
2.ArchivingofemailsintextformatfromSOC3

https://scn.sap.com/thread/1461007

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8/17/2016

ArchivingEmailsinCRM|SCN
>>ForarchivingemailtextinsapofficeyouhavetorunMassarchivngprogramfromtransaction
SOY8.

Suggestion:IfyouareconcernedonSOFFCONT1table(Normalyitconsumesmorespacein
database)thenjustruntherelocationprogramwithallrequiredconfigurations.
AsemailinformationinSOOD,SOFM,&soonwillnotoccupymorespacesoyoucanconsidernotto
archivethis.

Hopethisinformationwillhelpyou.

Thanks,
Ajay

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ReshmaMohanRao Oct13,20119:52PM (inresponsetoSaumyaGovil)

Re:DumpwhilecancellingLeadinWebui
HelloSaumya,

Ingeneral,theICWebClientsupportstwodifferentchannelsforemails
:
SAPConnect(**USEDINGLANBIA**)
ICI(IntegratedCommunicationInterface)

IfyouuseSAPConnect,allincomingemailstriggeraworkflow.Acorre
spondingworkitemisgeneratedrespectivelyandbusinesscontent(busin
esspartner,campaignandsoon)isdetermined.Theemailitselfissto
redintheformofanSAPOfficedocumentontheCRMserverandreferenc
edbytheworkitem.

Iguessthatbeingthecasetheseemailswouldexistasworkitemsands
houldbearchivedusingthearchivingobject"WORKITEM"WorkItemsfrom
WorkflowSystem.Isthisthecase?

InyourcaseIunderstandtheworkitemstobearchivedarenotselectedorifselectedandstillnot
recognised
refeross1583951:Archiving:Resultofselectionisempty

AlsoreferOssnote573656and621258.

Forgeneralarchivinginformationrefer

http://help.sap.com/saphelp_nw04/helpdata/en/8d/3e4bb1462a11d189000000e8323d3a/frameset.htm

Regards,
ReshmaRao

Editedby:ReshmaMohanRaoonOct13,20119:50PM

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JohnBurton Oct23,20149:14PM (inresponsetoSaumyaGovil)

Re:ArchivingEmailsinCRM
HiAll,

SAPNote904711alsohassomeusefulinformationabouthowto"archive"emailattachmentsona
separatecontentmanagementserver(ratherthanstoringtheattachmentsintableSOFFCONT1).As
attachmentsareusuallythelargestandmostproblematicpartofemails,thisisagoodfirststepto
freeingupdatabasespaceandimprovingsystemperformanceforemails.

I'vealsowrittena shortarticleaboutemailarchivingthatmayhelp.

Bestregards,
John

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