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OPS 571 Final Exam (Newest) 01.A major competitive dimension that forms a company's
strategic operational competitive position in their strategic
planning is which of the following?

Cost or price
Focus
Straddling
Automation

02.In setting up a kanban control system you need to


determine the number of kanban card sets needed. If the
expected demand during lead time is 25 per hour, the
safety stock is 20 percent of the demand during lead time,
the container size is 5, and the lead time to replenish an
order is 5 hours, what the number of kanban card sets is
needed?

27
20
5
30

03.Which of the following is a multifactor measure of


productivity?
Output/(Labor + Capital + Energy)
Output/All resources used
Output/(Materials)
Output/Inputs
04.Which of the following is an alternative possible service
encounter included in the service-system design matrix?

Internet
Automated teller (ATM)
Face-to-face distance
Questionnaire response

05.In development of an operations and supply chain


strategy, which of the following may be an important
product-specific criteria to consider?
Learning curve
Supplier after-sale support

Production lot size


Focus

06.Which of the following is one of Dr. Eli Goldratt's rules of


production scheduling for optimized production
technology?
An hour lost at a bottleneck saves an hour for the entire
system
Do not allow bottlenecks to govern the flow of the line
Utilization and activation of a resource are not the same
Balance the capacities, not the flows

07.You have just been assigned to oversee a series of


projects. Functional areas will loan you personnel for each
project, and separate project managers will be responsible
for separate projects. These project managers will report to
you. Which project management structure is being used?

Matrix project
Pure project
Functional project
Task force

08.Which of the following is a reason that firms must


develop more new products than ever?

Commitments to joint venture partners


Product life cycles are shorter
They are replacing old customers with new ones
To amortize heavy investments in development labs

09.We would expect to see which of the following in an MRP


system's inventory status file?

End items produced


Late/early delivery records
Labor efficiency
Scrap parts

10.The centroid method for plant location uses which of the


following data?

Inbound transportation costs


Volume of goods to be shipped between existing points
Transport times between facilities
Correlation matrix of existing facilities

11.The Pareto principle is best applied to which of the


following inventory systems?

EOQ
Fixed-time-period
Fixed-order quantity
ABC classification

12.A company can produce a small lot of products the first


time at a cost of $2,000. If their 85 percent learning curve
allows them to reduce their costs on each lot, what is the
total cost of producing 5 lots?
$8,062.00
$4,031.00
$9,376.50

$10,000.00
13.You are a consultant called in to estimate the costs
after the employees learn how to do a job more efficiently
by repetition of new product. You find a company can
produce a product the first time at a cost of $5,000. If their
90 percent learning curve allows them to reduce their costs
on each unit, what is the total cost of producing 100 units
of the new product?

$290,700
$500,000
$390,000
$250,687

14.A material requirements planning system is an example


of which of the following scheduling systems?

Infinite loading, backward scheduling


Finite loading, backward scheduling
Infinite loading, forward scheduling
Finite loading, forward scheduling

15.Capacity planning that involves hiring, layoffs, some


new tooling, minor equipment purchases, and
subcontracting is considered as which one of the following
planning horizons?

Long range
Current
Short range
Intermediate range

16.You want to determine the upper control line for a pchart for
quality control purposes. You take several samples of a size
of 100
items in your production process. From the samples, you
determine the fraction defective is 0.05 and the standard
deviation is 0.01. If the desired confidence level is 99.7
percent, which of the following is the resulting UCL value
for the line?

0.39
0.06
0.08
0.05

17.The objectives of work center scheduling include which


of the following?

Providing variety to workforce


Following all the priority rules
Minimizing setup costs
Avoiding tradeoffs

18.For which of the following should we use an R-chart to


monitor process quality?
Deciding whether an airliner has sufficient fuel for its
trip
Determining whether vehicles from a motor pool will
run
Weighing trucks at a highway inspection station to
determine if they are overloaded
Student grades measured from 1 to 100

19.Which of the following is a major factor that


distinguishes service design and development from
manufacturing design and development?
The service package has the same legal protection
available to manufactured goods.
The service process and service product can be
developed independently.
Manufacturing is far more capital intensive than services.
The service package is the major output of the
development process.

20.Which of the following is a time-to-market performance


measure used in judging product development
performance?

Customer loyalty
Product reliability
Yield
Frequency of new-product introductions

21.In business forecasting, what is usually considered a


medium-term time period?

One to six months


Three months to two years
Six weeks to one year
One to five years

22.There are many applications of poka-yokes in service


organizations. Which of the following is one of the three-T's
used to classify poka-yokes?

Task
Trust
Time
Teamwork

23.Assuming no safety stock, what is the reorder point (R)


given an average daily demand of 78 units and a lead time
of 3 days?

421
234
26
78

24.Which of the following is a measure of operations and


supply management efficiency used by Wall Street?

Earnings per share growth


Current ratio
Dividend payout ratio
Receivable turnover

25.A project starts out as which of the following?


Critical path method (CPM)

A latest-start-time estimate
A series of milestones
A statement of work

26.The ability to rapidly and inexpensively switch


production from one product to another enables what are
sometimes referred to as:

Economies
Economies
Economies
Economies

of
of
of
of

shape
scope
size
scale

27.According to the theory of constraints, which of the


following is a financial measurement that can be used to
measure the firm's ability to make money?

Inventory
Sales
Net profit
Throughput

28.What is a work breakdown structure?


A depiction of the activities making up a project
A Gantt chart
A list of the activities making up the higher levels of
the project
A definition of the hierarchy of project tasks, subtasks,
and work packages

29.If a firm produced a standard item with relatively


stable demand, the smoothing constant alpha (reaction
rate to differences) used in an exponential smoothing
forecasting model would tend to be in which of the
following ranges?

5 to 10 percent
60 to 120 percent
20 to 80 percent
20 to 50 percent

30.What transportation mode has very high initial


investment costs
but gives a very low cost per mile for products that are
highly specialized and require no packaging?

Water
Highway
Pipeline
Rail

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