Professional Documents
Culture Documents
& Objective
TGIF All-Hands
Meetings
Larry and Sergey
host the entire
company for
updates,
demonstrations, and
30-minutes of Q&A.
Bureaucracy
Busters
Annual program
where Googlers
identify their biggest
frustrations and help
fix them.
Culture Clubs
Teams of local
volunteers charged
with maintaining
Googles culture in
each of the 70+
offices.
Employee
Referrals
After observing the
employee referral
rates decreasing,
Google increased the
reward for successful
referrals.
Methodology
Results
Takeaway
Referen
ce
Crowdsourcing prioritizes
questions that reflect the
interest of an audience.
Transparency, openness,
information sharing allows
everyone to understand the
differences in goals across
groups.
Pg. 4244
Pg. 47
No application to become a
leader of a Culture Club. By
standing out as a leader on
what is Google the Chief
Culture Officer identifies
individuals and makes them
culture leaders.
To address these issues
Google, drastically reduced the
number of interview each
candidate went through. They
developed a white-glove
service for referrals, where
referred candidates get a call
within 48-hours and the
referring Googler is provided
weekly updates on the status
Pg. 5253
Pg. 78 80
of their candidates.
third.
gHire
Despite changes,
Google still wasnt
receiving enough
referrals. They
realized, the very
best people arent
looking for work and
dont occur to people
as referrals.
Knowable Universe
systematically locating every
person within a universe of
job types, companies, or
candidate profiles made
easier with sites like Google
and LinkedIn.
Google Careers
Corporate job sites
are difficult to
search, filled with
generic job
descriptions, and
provide no feedback
gHire is a homegrown
candidate database enhanced
with a variety of tools for
sifting through and tracking
candidates.
Pg. 8182
Keep candidates in
consideration as company
skill needs change.
Pg. 83
in assessing fit.
qDroid
In order to predict
how candidates will
perform once they
join team, Google
combines behavioral
and situational
structured interviews
with assessments of
cognitive ability,
conscientiousness,
and leadership.
Pg. 9495
VoxPop
Interview feedback
survey to find out
what candidates
thought of the
process and use this
feedback to adjust
accordingly.
Pg. 98
Pg. 99101
Successful
Attributes
Four distinct
attributes predict
whether someone
would be successful
at Google.
of that answer.
Rule of Four
Analysts on the
staffing team
investigated whether
having up to 25
interviews per
candidate was
actually helpful or
not.
Revisit Program
Revisit the
applications of
rejected candidates
to assess if errors
were made, to
correct them, and
learn from them.
Pg. 102
Pg. 103
Assess the
Interviewer
Interviewers also
receive feedback on
their personal ability
to predict whether
someone should be
hired.
Data, not
managers make
decisions
Core Google
principle: Dont
politick. Use data.
Pg. 103104
Pg. 132133
differences of a few
percentage points in one year
or another, but in general,
your odds of promotion are the
same no matter what you work
on.
-Bad feedback doesnt affect
changes of promotion. Almost
every person who gets
promoted has constructive
feedback in their promotional
materials. However, evidence
of something wrong or a
conspicuous absence of
information proves to be
warning signs.
Fair Compensation
Build pay systems
with a goal of
eliminating structural
bias and inequity.
Googlegeist
Develop a survey
Pg. 137
Pg. 138141
Measuring
Performance
Changing the
performance rating
Pg. 156163
Peer Feedback
Experimented to
make the peer
feedback template
more specific.
expectations, exceeds
expectations, strongly
exceeds expectations, and
superb). They tested this new
scale on 15% of the company.
Pg. 171174
Promoting Women
Nudging women to
self-nominate
themselves for
promotions.
Googlers working in
engineering or product
management can nominate
themselves for promotion.
Google found that women are
less likely to nominate
themselves for promotion, but
when they do, they are
promoted at slightly higher
rates than men.
Bottom 5%
The bottom 5%
performers are
identified and
provided opportunity
to improve.
Pg. 174175
Pg. 184185
Top Tail
The top performers
experience a
company differently
than average or
mediocre performers
do.
People &
Innovation Lab
PiLab is an internal
research team and
think tank with the
mandate to advance
the science on how
people experience
work.
Pg.187188
Pg. 188189
Project Oxygen
The hypothesis was
that manager quality
had no impact on
team performance.
Upward Feedback
Survey
UFS is a semiannual
survey that asks
teams to give
anonymous feedback
on managers.
Googler2Googler
G2G allows Googlers
to enlist to teach
one another.
manager
1. Gives me actionable
feedback
2. Does not micromanage
3. Shows consideration for
me
4. Keeps the team focused on
goals
5. Shares relevant
information
6. Has meaningful career
discussions
7. Has technical expertise
required to effectively
manage me
In 2013, 2,200 different
classes were delivered to
more than 21,000 Googlers by
a G2G faculty of almost 3,000
people.
Content ranges from highly
technical (algorithm design),
to entertaining (fire
breathing), or health
(mind/body awareness)
Pg. 214216
Compensation
Cash vs. Experience
as rewards
gThanks
A tool for making it
easy for people to
recognize great
work.
Pg.248250
Broadcasting a compliment
makes both the giver and the
receiver happier.
Pg. 250253
gTalent Shows
Random Lunches
Community
Networks
Talks at Google
Pg. 264
Pg. 265269
Pg. 292317
Pg. 264
Pg. 272273