Professional Documents
Culture Documents
FLOW ANALYSIS
Brown
BrownPapers
Papersare
areaacritical
criticalmomentum
momentumbuilding
buildingevent.
event.
Are self-explanatory
Use illustrations / icons
Include live documents
Make the documents traceable from step to step
Capture important data, such as:
Volume
Cycle time
Quality
Quantity
Other
Findings
Opportunities
10
11
Sleeping in bed
when alarm
goes off
Bed
Turn Off
Alarm
Crawl Out
of Bed
Is It
Dark?
NO
Get
Dressed
Go to
Kitchen
YES
Yes
Turn on
Light
12
Ask
Spouse
for
Money
Get
Money
from
Spouse
Have
enough
money
WORK
NO
NO
Eat
Breakfast
Kiss
Spouse
YES
Married
over 10
years
YES
Leave
House
Have
Car
Keys?
Drive
to
Work
NO
13
OUT OF AREA/INTERFACE
DRAW ATTENTION
COMMENTS/EXPLANATION
EXAMPLE - Inputs from
Strategy Development
enter here
INDICATE WHAT
% OF VOLUME
TAKES WHICH
PATH
MAJOR OPPORTUNITY
14
Volumes:
Inputs & outputs
Backlogs
Time frames:
Time line across the bottom of the paper
Cycle times
15
Dead zones - places where work sits, gets held up (bottleneck), or gets lost
Rework loops
Duplication of work
Broken interfaces
16
17
18
19
20
21
Helpful Hints
Elements of Good Process Work Flow:
Involves client
Captures process: formal, informal, emotional
Highlights opportunities for improvement
Documents gaps and areas of conflict
Details all critical activities
Flows in a simple/self explanatory manner
Showslive documentation
Captures all perspectives
Identifies important data elements/systems
Communicates with the help of icons and humor
22
Activity
performed- stated
in verb noun
format
Decisionstated as a
Yes or No
question
Out of
area
interface
23
Strengths
3M
Process Title
Gemini Consulting
Findings
3M
Value Chain
Gemini Consulting
(if used)
Brown Paper
Opportunities
1
2
YOUR PARTICIPATION
3
Please Sign In
Please Sign In
Please Sign In
24
A brown paper is complete when it has been validated / signed by the relevant
process owners, users, etc.
After brown paper is complete, use red numbered flags to identify opportunities.
Post a flag on the brown paper for each opportunity
25