Mobile Apps in SAP Solution Manager

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Created on April 20, 2016

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Table of content

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Table of content
1 Mobile Apps in SAP Solution Manager
1.1 Changes and New Features in Mobile Apps for SAP Solution Manager
1.2 Installing the Mobile App on the Device
1.2.1 Installing the Mobile App on the Android Device
1.2.2 Installing the Mobile App on the iOS Device
1.3 SAP Business Process Analytics for iPad (1.0.0)
1.4 SAP IT Change Approval for Android (1.0.0)
1.5 SAP IT Change Approval for iPhone and iPad (2.0.0)
1.6 SAP IT Incident Management for Android (1.0.0)
1.7 SAP IT Incident Management for iPhone and iPad (2.0.0)
1.8 SAP Job Progress Monitor for Android (1.0.0)
1.9 SAP Job Progress Monitor for iPhone and iPad (1.0.0)
1.10 SAP Solution Manager Dashboards for iPad (1.1.0)
1.11 SAP System Monitoring for Android (1.0.0)
1.12 SAP System Monitoring for iPhone and iPad (1.0.0)
1.13 SAP User Experience Monitor for Android (1.0.0)
1.14 SAP User Experience Monitor for iPhone and iPad (1.0.0)

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1 Mobile Apps in SAP Solution Manager

SAP provides mobile applications for tools that are part of SAP Solution Manager. This means that some processes in SAP Solution Manager are also
available on mobile devices. Your employees do not have to be in the office during business hours to access the data, but, instead, can work from anywhere
in the world at any time.
This documentation provides the following information:
Changes and New Features in Mobile Apps for SAP Solution Manager
Installing the Mobile App on the Device
Descriptions of the mobile apps for SAP Solution Manager
For the information about implementation, see SAP Service Marketplace at
Applications
SAP Solution Manager .

https://service.sap.com/instguides

SAP Components

SAP Mobile

1.1 Changes and New Features in Mobile Apps for SAP Solution
Manager
This part of SAP Library gives you an overview of new functions in mobile apps for SAP Solution Manager.

SAP Solution Manager Dashboards for iPad (1.1.0)

Minimum operating system version changed
Component for reporting incidents changed
Technical improvements implemented

SAP IT Change Approval for iPhone and iPad (2.0.0)

Display status of change documents in the request for change scope
Additional approval status Not Relevant which can be activated via Settings
Use themes to customize the layout

SAP IT Incident Management for iPhone and iPad (2.0.0)

Scan barcodes to instantly create equipment-specific incident messages
Add attachments to your replies
Use themes to customize the layout

More Information
SAP Solution Manager Dashboards for iPad (1.1.0)
SAP IT Change Approval for iPhone and iPad (2.0.0)
SAP IT Incident Management for iPhone and iPad (2.0.0)

1.2 Installing the Mobile App on the Device

SAP provides mobile applications in SAP Solution Manager for iOS devices and Android devices. For information how to install the application on the relevant
device type, see the following sections:
Installing the Mobile App on the Android Device
Installing the Mobile App on the iOS Device

1.2.1 Installing the Mobile App on the Android Device

Procedure
Direct installation can have one of the following variants (where all variants assume that the Android application is available in a central store):

Installation with Google Play

Proceed as follows:
1. Start the Google Play application on your device.
2. Search for the name of the mobile app that you want to install.
3. Install the app. Follow the instructions shown on the display.

Download-type installation without Google Play and using a URL

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Note
Note the following prerequisites:
The installation of programs that do not originate from Google Play has been permitted (activate Settings / Applications / Unknown Sources ).
The Android package is available as a resource at a URL.
The URL is distributed to the mobile user.
Proceed as follows:
1. Enter the URL in the web browser of the Android device, and start the download.
The Android status bar displays the progress of the download.
2. When the download is complete, tap the download entry in the status bar.
Android prompts you to install the app.
3. Follow the instructions shown on the display.

Download-type installation without Google Play and using a personal computer

Note
Note the following prerequisites:
Driver software by the device manufacturer is required for the PC.
You download the Android application and install the driver software on a PC.
You attach the device to the PC using a USB cable.
The device is connected to the PC by means of the driver software.
The Android application is uploaded and installed on the device by means of the driver software.
The installation of programs that do not originate from Google Play has been permitted (see the previous section) and a file manager is installed.
Proceed as follows:
1.
2.
3.
4.
5.

Connect the device to the computer using a USB cable.

On the device display, when asked whether to mount the memory card, choose YES. (The memory card is connected as a disk drive.)
Copy the .apk file to the memory card.
Safely remove the USB storage and disconnect the USB cable.
Using a file manager on the mobile device, open the file that you copied to the memory card and follow the instructions.

1.2.2 Installing the Mobile App on the iOS Device

Procedure
1. Start the App Store application on your device.
2. Search for the name of the mobile app that you want to install.
3. Download and install the app on the Home Screen. For more information, see Apple documentation at
then the App Store section of the appropriate manual for your device.

http://www.apple.com/support

Manuals

and

1.3 SAP Business Process Analytics for iPad (1.0.0)

With the SAP Solution Manager Business Process Analytics app for iPad, you can display and analyze your problem-oriented business key performance
indicators (KPIs) anywhere and anytime.
This app connects to SAP Business Process Analytics on SAP Solution Manager and enables people responsible for business processes to internally
benchmark critical KPIs, analyze the data, and trigger actions right from their device.

Key Features
Generate a quick overview of trend data and current backlog data
Apply filters to the data with just one tap
Identify potential improvements and increase transparency
Easily annotate and share your findings via e-mail

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

iOS 6

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your

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attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.4 SAP IT Change Approval for Android (1.0.0)

With the SAP IT Change Approval mobile app for Android, you can manage your requests for change anywhere and anytime. This app connects to the SAP
Solution Manager application management solution and allows end users to approve and reject requests for change right from their Android device.

Key Features
Approve and reject requests for change and enter comments
Display all requests for change to which you are assigned as a change manager
Display the processing status of your requests and sort them by status, priority, and date
Display detailed request information, such as, scope, assigned approvers, text log, and attachments
View the status of assigned change documents
Use themes to customize the layout

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

Android 4.1 or higher

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.5 SAP IT Change Approval for iPhone and iPad (2.0.0)

With the SAP IT Change Approval mobile app for iPhone and iPad, you can manage your requests for change anywhere and anytime. This app connects to
the SAP Solution Manager application management solution and allows end users to approve and reject requests for change right from their iPhone or iPad.

Key Features
Approve and reject requests for change and enter comments
Display all requests for change to which you are assigned as a change manager
Display the processing status of your requests and sort them by status, priority, and date
Display detailed request information, such as, scope, assigned approvers, text log, and attachments
View the status of assigned change documents
Use themes to customize the layout

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

iOS 6

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.6 SAP IT Incident Management for Android (1.0.0)

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With the SAP IT Incident Management app for Android, you can initiate and follow up on your incident messages anywhere and any time. This app connects to
the Application Management scenario of SAP Solution Manager and allows end users to create and reply to incident messages directly from their Android
device.

Key Features
Create, reply to, and confirm incident messages
Scan barcodes to instantly create equipment-specific incident messages
Add and receive attachments to your messages
View the processing status of your incident messages
Use themes to customize the layout

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

Android 4.1 or higher

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.7 SAP IT Incident Management for iPhone and iPad (2.0.0)

With the SAP IT Incident Management app for iPhone and iPad, you can initiate and follow up on your incident messages anywhere and anytime. This app
connects to the Application Management scenario of SAP Solution Manager and allows end users to create and reply to incident messages directly from their
iPhone or iPad.

Key Features
Create, reply to, and confirm incident messages
Scan barcodes to instantly create equipment-specific incident messages
Add and receive attachments to your messages
View the processing status of your incident messages
Use themes to customize the layout

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

iOS 6

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.8 SAP Job Progress Monitor for Android (1.0.0)

With the SAP Job Progress Monitor mobile app for Android tablets and phones, you can monitor your business processes in real time and check the progress
of job chains anywhere and anytime. This app connects to the job scheduling management tool within the SAP Solution Manager application management
solution and allows business process owners to monitor job chains and view job details right from their Android device.

Key Features

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Group multiple job chains to monitor together

View overall group progress and job chain progress; drill down to job details
View the current activity distribution (percentage of active, scheduled, completed, and canceled jobs) within each group or job chain
View runtimes and estimated and actual end times of job chains
Send a snapshot of job chain progress by e-mail
Call a Solution Manager Scheduling Enabler (SMSE)-certified external scheduler such as SAP CPS by Redwood

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

Android 4.1 or higher

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.9 SAP Job Progress Monitor for iPhone and iPad (1.0.0)
With the SAP Job Progress Monitor mobile app for iPhone and iPad, you can monitor your business processes in real time and check the progress of job
chains anywhere and anytime. This app connects to the job scheduling management tool within the SAP Solution Manager application management solution
and allows business process owners to monitor job chains and view job details.

Key Features
Group multiple job chains to monitor together
View overall group progress and job chain progress; drill down to job details
View the current activity distribution (percentage of active, scheduled, completed, and canceled jobs) within each group or job chain
View runtimes and estimated and actual end times of job chains
Send a snapshot of job chain progress by e-mail
Call a Solution Manager Scheduling Enabler (SMSE)-certified external scheduler such as SAP CPS by Redwood

Technical Requirements
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

iOS 6 and higher

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.10 SAP Solution Manager Dashboards for iPad (1.1.0)

With the SAP Solution Manager Dashboards app for iPad, you can access dashboards provided by SAP Solution Manager anywhere and anytime. This app
connects to SAP Solution Manager and allows end users to view preconfigured dashboards directly from their iPad.

Key Features
Choose dashboards from the list of available dashboards
View dashboards in overview and full screen mode
Arrange size and position of graphs in overview mode
Send screenshots of dashboards by e-mail

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Technical Requirements
The following minimum versions are required:
SAP Solution Manager 7.1 SP10
SAP NetWeaver Gateway 2.0 SP06
If implementing the SAP Mobile Platform scenario: Sybase Unwired Platform 2.2 SP03 or higher
If mobile devices are connected from the Internet: SAP Relay Server
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

iOS 6

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.11 SAP System Monitoring for Android (1.0.0)

With the SAP System Monitoring mobile app for Android, you can monitor availability, performance, and exceptions of important systems in the landscape
anywhere and anytime. This app connects to the SAP Solution Manager application management solution and allows administrators to check alerts and
monitor metrics right from their Android device.

Key Features
Display status overview for technical systems, instances, databases, and hosts
Drill down to single metrics and events
Display overview of alerts for technical systems, instances, databases, and hosts
Get alert details for deep-dive analysis of certain symptoms

Technical Requirements
SAP Solution Manager 7.1 SP06 or higher
SAP NetWeaver Gateway 2.0 SP04
Only required in the access via Sybase Unwired Platform scenario: Sybase Unwired Platform 2.1.3
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

Android 2.2 (depending on the device, a higher OS version may be required)
Limitation: For Android mobile devices, the direct access scenario is only supported with Android OS 4 or higher. That is, for mobile devices using the Android
version 2.x and 3.x, this deployment scenario is not available.

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.12 SAP System Monitoring for iPhone and iPad (1.0.0)

With the SAP System Monitoring mobile app for iPhone and iPad, you can monitor availability, performance, and exceptions of important systems in the
landscape anywhere and anytime. This app connects to the SAP Solution Manager application management solution and allows administrators to check alerts
and monitor metrics right from their iPhone or iPad.

Key Features
Display status overview for technical systems, instances, databases, and hosts
Drill down to single metrics and events
Display overview of alerts for technical systems, instances, databases, and hosts
Get alert details for deep-dive analysis of certain symptoms

Technical Requirements
SAP Solution Manager 7.1 SP06 or higher
SAP NetWeaver Gateway 2.0 SP04
Only required in the access via Sybase Unwired Platform scenario: Sybase Unwired Platform 2.1.3
For more information, see

https://service.sap.com/instguides

SAP Components

PUBLIC
2014 SAP SE or an SAP affiliate company. All rights reserved.

SAP Mobile Applications

SAP Solution Manager

Page 8 of 10

Minimum Required Operating System

iOS 5.0.1

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.13 SAP User Experience Monitor for Android (1.0.0)

With the SAP User Experience Monitor mobile app for Android, you can monitor availability and performance of important workflows in the IT-landscape from
an end user perspective anywhere and anytime. This app connects to the SAP Solution Manager application management solution and allows administrators
to check alerts and monitor metrics.

Key Features
Display results of the latest executions for an end user experience monitoring script
Display step-level details and error messages for a script execution
Display alerts for a script
Display the status of end user experience monitoring robots
Browse recent executions of a particular script on a robot

Technical Requirements
SAP Solution Manager 7.1 SP06 or higher
SAP NetWeaver Gateway 2.0 SP04
Only required in the access via Sybase Unwired Platform scenario: Sybase Unwired Platform 2.1.3
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

Android 2.2 (depending on the device, a higher OS version may be required)
Limitation: For Android mobile devices, the direct access scenario is only supported with Android OS 4 or higher. That is, for mobile devices using the Android
version 2.x and 3.x, this deployment scenario is not available.

Disclaimer
SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

1.14 SAP User Experience Monitor for iPhone and iPad (1.0.0)
With the SAP User Experience Monitor mobile app for iPhone and iPad, you can monitor availability and performance of important workflows in the ITlandscape from an end user perspective anywhere and anytime. This app connects to the SAP Solution Manager application management solution and allows
administrators to check alerts and monitor metrics.

Key Features
Display results of the latest executions for an end user experience monitoring script
Display step-level details and error messages for a script execution
Display alerts for a script
Display the status of end user experience monitoring robots
Browse recent executions of a particular script on a robot

Technical Requirements
SAP Solution Manager 7.1 SP06 or higher
SAP NetWeaver Gateway 2.0 SP04
Only required in the access via Sybase Unwired Platform scenario: Sybase Unwired Platform 2.1.3
For more information, see

https://service.sap.com/instguides

SAP Components

SAP Mobile Applications

SAP Solution Manager

Minimum Required Operating System

iOS 5.0.1

PUBLIC
2014 SAP SE or an SAP affiliate company. All rights reserved.

Page 9 of 10

SAP does not warrant that the software and/or its features as described in this abstract will be available without interruption or permanently. SAP draws your
attention to the fact that such availability is subject to the sole discretion of the operator of the app store. The operator of the app store may, at any time and
without notice, restrict, interrupt, or prevent use of the software, or delete the software from your mobile device, or require SAP to do any of the foregoing
actions.

PUBLIC
2014 SAP SE or an SAP affiliate company. All rights reserved.

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