Professional Documents
Culture Documents
sustainable
world
A life rich with wonder
can make the world a safer
and healthier place to live in.
Lets create
a wonderful future
Globe seeks to be an agent of change in the country by
fulfilling our mission to create a wonderful world for
businesses, the nation, and you as a meaningful brand of
service. This wonderful world is anchored on the quality of
service as we take into account the social, environmental,
and economic impact of our operations.
The journey on sustainability for Globe started in 2008,
and for the past six years, we have been diligently reporting
on our sustainability practices, externally-assured since
2009. In 2014, we reached a milestone as we intensify
the integration of sustainability principles in our business
operations. As an innovative telecommunications company,
we continuously seek solutions that will support our
sustainability philosophy with initiatives focused on:
G4-35
SUSTAINABILITY PHILOSOPHY
CARE FOR THE
ENVIRONMENT
CARE FOR
OUR PEOPLE
POSITIVE
SOCIETAL IMPACT
MEANINGFUL
PRODUCTS AND SERVICES
STAKEHOLDER ENGAGEMENT
MODE OF ENGAGEMENT
FREQUENCY
STAKEHOLDER CONCERNS
RESPONSIVENESS
Annual
Regular
Higher dividends
Financial performance
Quarterly
KA-GLOBE EMPLOYEES
Employee Engagement
Survey (iSpeak)
Annual
Internal Customer
Satisfaction Survey (ICSAT)
Twice a year
Annual
Performance Plan
Evaluation (PPE)
Annual
Globe University
Safe workplace
Collaborative environment
Ka-Globe Jam
Employee benefits
Departmental townhalls
Employee programs
CUSTOMERS
Community Engagement through
Bridging Communities programs
Regular
Nation-building
Prosper programs
Serve programs
Conserve programs
Learn programs
Project Wonderful
Give programs
Restoration of communities
in times of disaster
VENDORS
Procurement and Vendor Management
Apply ethical supplier management
system to all service providers to
ensure that relationships adhere to
prescribed policy and guidelines.
Regular
performance
evaluation
Ethical behavior
Uninterrupted service
MEDIA
Media Excellence Awards (Cebu and
Davao)
Annual
Monthly
News seeding
Daily
Media relations
Regular
ASSOCIATIONS
Associations and Conferences
Annual
MODE OF ENGAGEMENT
FREQUENCY
STAKEHOLDER CONCERNS
RESPONSIVENESS
KA-GLOBE CUSTOMERS
Customer Loyalty Index (CLI)
Monthly
Monthly
Uninterrupted service
Daily
Globe Community
Daily
Globe Stores
Loyalty/Retention program
Annual
Regulatory disclosures
Transparency
Quarterly report
Accountability
Building partnership
Public disclosures
MATERIALITY ANALYSIS
CATEGORY
ASPECTS
SOCIETY
PRODUCT
RESPONSIBILITY
LABOR
PRACTICES
STRATEGY AND
ANALYSIS
RELEVANT SECTION
We care for our
environment
Energy
ENVIRONMENT
MATERIAL CONCERNS
RELEVANCE OUTSIDE
THE ORGANIZATION
Energy optimization
Emissions
GHG Offset
Waste management
Biodiversity
Biodiversity protection
Community
Build a better
Philippines; We have
Empower underserved
positive societal
communities through
impact; We care for our
innovative solutions
people
This applies to
communities in the
periphery of our
operating sites.
Customer Privacy
We provide meaningful
products and services
Employment
Occupational Health
and Safety
Risk management
Business Continuity
This applies to
the communities
surrounding our
operations.
G4-EN3
ENERGY CONSUMPTION
WITHIN THE ORGANIZATION (GJ)
Owned and
leased facilities
Primary and
standby
generators
2014
2013
1,264,172.70
1,107,227.58
131,747
60,600
NO. OF LONG
FLIGHTS
TOTAL DISTANCE
(km)
AVERAGE
DISTANCE FOR
LONG FLIGHTS
(km)
NO. OF IDD
CALLS FOR
TELECONFERENCE
ESTIMATED
DISTANCE (km)
CO 2 EMISSION
FACTOR
(kg/UNIT) *
CO 2 EMISSIONS
SAVINGS (t)
2014
366
3,319,447.00
9,070
1,067
9,677,186
0.11
1,064.49
2013
487
5,241,004.66
10,762
221
2,378,361
0.11
261.62
AVERAGE NUMBER
OF PASSENGERS PER
VEHICLE
Quantity of Fuel
consumption per
month (L)
2014
14
1,597.35
758.32
2013
10
2,291.94
297.44
SUMMARY OF GLOBE
GREENHOUSE GAS EMISSION
SCOPE 1 DIRECT
EMISSION SOURCES
GHGs CONSIDERED
CO2
CH4
N 2O
TRANSPORT VEHICLES
Diesel
4,432.90
Gasoline
6,046.60
CO2
CH4
N 2O
GEN SETS
SCOPE 2
2014 (t)
2013(t)
10,479.50
9,316.97
2014 (t)
2013 (t)
34,110.53
21,176.78
Diesel
33,815.96
95.83
84.88
Gasoline
113.22
0.34
0.30
CO2
CH4
N 2O
2014 (t)
2013 (t)
199,126.76
199,126.76
139,352.18
CO2
CH4
N 2O
2014 (t)
2013 (t)
1,743.29
1,668.74
2014
2013
245,460.08
171,514.67
INDIRECT
ELECTRICITY
Short Flight
344.86
Med. Flight
1,033.29
Long Flight
365.14
TOTAL EMISSIONS
PAPERLESS BILLING
SUBSCRIBERS
ON PAPERLESS
BILLING
TOTAL NUMBER
OF PAPER SAVED
(PCS)
NUMBER OF
REAMS
(BASED ON 500
PCS PER REAM)
TOTAL WEIGHT
(BASED ON 2 kg
PER REAM)
2014
1,095,499.00
4,381,996.00
8,763.99
2013
694,310.00
2,777,240.00
5,554.48
ANNUAL
17,527.98
420.67
5,048.06
11,108.96
266.62
3,199.38
2013
A. Donations to
support Globe
environment
and CSR
programs
4,000,000.00
1,200,000.00
B. Savings/
income
2,421,936.00
3,391,564.00
TOTAL
6,421,936.00
4,591,564.00
G4-EN23, G4-EN25
TOTAL WASTE
COLLECTED (kg)
RESIDUAL
WASTES (kg)
RECYCLABLES
(kg)
2014
109,901.16
97,750.15
77,547.65
79%
20,202.50
21%
2013
165,958.00
142,429.43
100,969.43
71%
41,460.00
29%
MONETARY
VALUE (P)
SULFURIC ACID
RECOVERED (L)
LEAD RECOVERED
(kg)
LANDFILL AREA
SAVED (m3)
2014
222,857.00
6,421,936.00
44,571.40
155,999.90
5,571.43
2013
160,028.00
4,591,564.00
32,005.60
112,019.60
4,000.70
G4-EN23, G4-EN25
TREATMENT
COST (P)
AMOUNT OF MERCURY
PROPERLY DISPOSED (kg)
2014
1,125.00
15,750.00
45,000.00
2013
4,543.00
63,602.00
181,720.00
G4-EN23, G4-EN25
MONETARY
VALUE (P)
VOLUME RECOVERED
(L)
2014
2,330.00
22,205.25
1,398.00
2013
4,062.00
33,214.30
2,437.20
G4-EN23, G4-EN25
MONETARY
VALUE (P)
WEIGHT OF
PLASTIC
RECOVERED (kg)
WEIGHT OF
METALS
RECOVERED (kg)
2014
79,968.20
190,407.07
39,252.21
28,520.42
3,959.28
7,453.82
2013
37,987.40
124,739.46
17,265.33
11,991.56
5,273.60
3,456.42
WEIGHT OF
GLASS
RECOVERED (kg)
WEIGHT OF
OTHER WASTES
TREATED (kg)
G4-EN8
TOTAL
2014 (m3)
2013 (m3)
223,778.69
144,898.70
G4-EN13
REFORESTATION AREA
PARTNERS
Lian, Batangas
DENR-CENRO Rizal
NUMBER
OF TREES
HECTARES
OF LAND
PLANTED
200
0.1
10,000
1.0
1,500
0.8
Davao City HS
10,000
1.0
Bulacan
Blacksmith
10,500
1.1
1,000
0.5
DENR-PENRO Guimaras
35,000
3.5
DENR-PENRO Bohol
20,000
2.0
Barile, Cebu
DENR-PENRO
25,000
2.5
Brgy. Hinactacan,
La Paz, Iloilo City
LEAPP
20,000
2.0
1,000
0.5
Cordillera Region
112,500
56.3
5,000
2.5
DENR-PENRO Bacolod
10,000
1.0
4,000
2.0
13,000
2.5
6,000
0.6
4,000
2.0
7,500
0.8
Candaba, Pampanga
300
0.2
DENR Region 4A
1,000
0.5
Lemery Batangas
3,500
0.4
Tacloban City
7,777
0.8
Taytay, Palawan
35,000
3.5
Indang, Cavite
CALABARZON, DENR
1,000
0.5
Corella, Bohol
300
0.2
50,000
25.0
Boracay
5,000
2.5
La Paz, Iloilo
13,000
6.5
Coron, Palawan
5,000
0.5
418,077
122.93
TOTAL
BALIK-LANGIS PROGRAM
BIODIVERSITY PROGRAM
Cordillera Conservation Trust
Philippine Eagle Foundation
Pusod, Inc.
DENR - Calabarzon
Yoly Crisanto
Senior Vice President,
Corporate Communications,
Globe Telecom
G4-LA4
87
Overall iCSAT
Score
2014
2013
+41
+11
DETACHED
UNSUPPORTED
HIGHLY ENGAGED
Globe
14%
6%
21%
59%
14%
11%
23%
52%
Philippine Workforce
14%
10%
19%
58%
CUSTOMER ORIENTATION
PEOPLE ORIENTATION
Commitment to putting
customers first
Building teams
with shared purpose
INNOVATION
ENTREPRENEURIAL MINDSET
Exploration of
new opportunities
SEVEN
LEADERSHIP
COMPETENCIES
Challenges convention
and initiates new learning
EXECUTIVE EXCELLENCE
PERSONAL VALUES
Focuses on
delivering results
Has uncompromising
integrity
STRATEGIC THINKING
Envisions and intuitively
grasps the future, both
of Globe and the industry
2013
Senior
Management
Band D & E
32.32
35.59
Middle
Management
Band C
17.30
16.93
12.56
22.53
G4-LA9
2013
All
9.71
42.28
CBU Only
16.18
47.87
YEAR
TOTAL NO. OF
EMPLOYEES
TOTAL
INCIDENTS
TOTAL
ACCIDENTS
RATE OF ACCIDENTS
PER EMPLOYEE
2014
6,097
224
0.11%
2013
5,987
330
11
0.18%
TRAINING AND
AWARENESS PROGRAMS
G4-LA8
Safety Audit
Electrical Safety
PERCENTAGE OF EMPLOYEES
COVERED BY CBA
Non-CBU
94.19%
CBU
5.81%
2013
DOLE Daily
Minimum Wage
466.00
466.00
Globe Daily
Minimum Wage
466.00
467.38
0.000%
0.296%
G4-EC5, G4-LA13
2013
Staff
1.13
1.13
MIddle
Management
1.08
1.08
Senior
Management
1.05
1.08
COMPOSITION OF WORKFORCE
G4-9, G4-10, G4-LA12
GENDER
REGION
AGE
MALE
52%
3,245
UNDER 30
22%
1,386
LUZON
84%
5,167
FEMALE
48%
2,937
30-50
75%
4,610
VISAYAS
10%
614
OVER 50
3%
186
MINDANAO
6%
401
% MALE
% FEMALE
% UNDER 30
% 30-50
% OVER 50
100%
0%
0%
0%
100%
G4-LA1
GENDER
AGE
REGION
MALE
5%
286
UNDER 30
3%
165
LUZON
7%
434
FEMALE
4%
226
30-50
5%
326
VISAYAS
1%
48
OVER 50
0%
21
MINDANAO
0%
30
Number of employees
Availed of paternity/
maternity leave
Returned from
paternity/maternity
leave (10 days)
Returned from
paternity/maternity
leave (60/78 days)
and stayed for 1 year
MALE
656
100%
100%
100%
FEMALE
238
100%
100%
100%
Gender
G4-EC3, G4-LA2
HEALTHCARE
BENEFITS
SECURITY AND
PROTECTION
BENEFITS
FINANCIAL
ASSISTANCE
TIME-OFF
AND LEAVE
BENEFITS
Outpatient Medicine
Reimbursement
Dental Services
Optical Services/Subsidy
Maternity Pay
Work-Related Accident
or Injury
OTHER
BENEFITS
Longevity Awards
Handyphone Postpaid Plan
Availment
Educational
Rice Subsidy
Calamity
Bereavement
Death
COMPANY
LOANS
Emergency and
non-emergency loans
Vacation Leave
Short Term Sick Leave
Long Term Sick Leave
Paid time-off
Car plan/company car program
(for managers and executive levels)
Other cash allowances
G4-EC9
Market access, capacity building, and financial assistance enabled partner social
and micro-enterprises to generate a combined revenue of P6,624,200.
PROSPER
Bayani Brew
TGT Bazaars
Hineleban Coffee
Pusod, Inc.
Ecoingenuity
Joomajam
CONSERVE
LEARN
Pusod, Inc.
Equipped with the latest tools and methodologies,7,227 teacherswere able to bring 21stcentury
learning to709,174 studentsin1,467 schoolsacross the country.
Globe CSR provided466,742 familiesin33 cities and municipalities
with access to social and health services.
SERVE
TxtHIV
Access Health
rCHITS
iNanay
Hopeline
A total of1,926 volunteersshared their time, treasure, and talent with CSR partners and
communities and raisedP1,164,181.87in funds for various advocacies.
GIVE
Philippine Seatizens
VSO Bahaginan
Habitat fo Humanity
DSWD
Gawad Kalinga
Haribon
Walang iwanan!
Tony Meloto
Founder, Gawad Kalinga
G4-EC7
Robert Tan
Chief Technical Adviser,
Globe Telecom
GRI Index
General Standard Disclosure
Section
Page No.
Externally
Assured
Remarks
G4.1
10
Yes
G4.2
Risk Management
82
Yes
G4.3
Name of Organization
About Us
Yes
G4.4
Enriching your
experience
39
Yes
G4.5
Location of Organizations
Headquarter
Corporate
information
295
Yes
G4.6
296
Yes
G4.7
Ownership Structure
69
Yes
G4.8
About Us
Yes
G4.9
Employment
Diversity
126
Yes
G4.10
Number of Employees by
employment contract
Employment
Diversity
126
Yes
G4.11
124
5.81%
Yes
G4.12
Environmental
Sustainability Policy
64
Yes
G4.13
296
Yes
G4.14
None
G4.15
None
G4.16
G4.17
About Us:
List of entities included in
Subsidiaries, Joint
Organizations consolidated financial
Ventures and
statement
Associates
3-4
G4.18
107
G4.19
107
G4.20
107
G4.21
107
Yes
117
Yes
Yes
Materiality Analysis
Materiality Analysis
Yes
Materiality Analysis
Yes
Materiality Analysis
Yes
G4.20, G4.21
CATEGORY
Environment
Product
Responsibility
Labor Practices
Strategy &
Analysis
MATERIAL
CONCERNS
WITHIN
ORGANIZATION
RELEVANCE
OUTSIDE THE
ORGANIZATION
OUTSIDE
ORGANIZATION
Energy
Energy
optimization
Emissions
GHG Offset
Effluents and
Waste
Waste
management
Biodiversity
protection
Build a better
Philippines; We
have positive
societal impact;
We care for our
people
Empower
underserved
communities
through
innovative
solutions
We start with a
winning culture;
We care for our
people
Putting our
customers first
to create a
wonderful world
Customer Privacy
We provide
meaningful
product &
services
Customer data
privacy
Employment
Employee
benefits and
engagement
programs
Occupational
Health & Safety
Employee health
& safety
Training &
Education
We start with
the culture of
service; We care
for our people
Employee
development
from hiring to
sustaining their
careers
Risk &
Opportunities
Enterprise Risk
Management
Business
Continuity
Biodiversity
Society
RELEVANT
SECTION
ASPECTS
Community
Product &
Service Labeling
Section
This applies to
our partners
who are one
with Globe in
protecting the
rich biodiversity
areas.
This applies
to all our CSR
programs and
our partners.
Page No.
Remarks
Externally
Assured
G4.22
G4.23
G4.24
Stakeholder
Management
106
G4.25
Stakeholder
Management
106
G4.26
Organizations approach to
stakeholder engagement
Stakeholder
Management
106
G4.27
Stakeholder
Management
106
Yes
Yes
Yes
Yes
G4.27
STAKEHOLDERS
STAKEHOLDER CONCERNS
Shareholders &
Investors
Ka-Globe
Employees
RESPONSIVENESS
Higher Dividends
Financial Performance
Return on Investment (ROI)
Globe University
Leadership & Talent Programs
Ka-Globe Jam
Departmental Townhalls
Various Committee / Club Formation
Globe Internal Communications Channel
(ICONx, HR Portal, Email blast)
Globe External Channels: Linkedin, Facebook, etc.
One-stop-shop HR counter (known as Converge) within the office
Globe Gym
Ka-Globe
Customers
Communities
Vendors
Associations
Nation-building
Care and support for community
Sustainable livelihood programs
and financial services
Good governance through ICT
Conservation of protected areas
Quality education for community
Restoration of Communities in
times of disaster
Prosper Programs
Serve Programs
Conserve Programs
Give Programs
Learn Programs
Project Wonderful
Aklan for OPARR
Continuing support
and long term membership
Local
Government
Authorities
Regulatory disclosures
Transparency
Accountability
Building partnership
Policy alignment with areas
of national interest i.e.
environmental initiative,
biodiversity protection, human
rights, product responsibility,
data privacy, intellectual
property
Media
Section
Page No.
Remarks
Externally
Assured
G4.28
296
Yes
G4.29
296
Yes
G4.30
Reporting Cycle
296
Yes
G4.31
Corporate
Information
297
G4.32
144
G4.33
External
Assurance
Statement
166- 167
G4.34
Board
Committees
55
G4.35
Lets create a
wonderful future
G4.36
G4.37
Stakeholder
Management
106
G4.38
Composition of highest
governance body and its
committee
Board
composition
52
G4.39
Board
composition
52
G4.40
55- 57
G4.41
63
G4.42
Yes
Yes
Yes
Yes
Yes
105
Yes
Yes
Yes
Yes
Yes
Yes
G4.43
G4.44
Board
Performance
54
Board Committee
55
G4.45
G4.46
Risk Management
82
G4.47
Risk Management
82
Yes
Yes
Risk Management
82
Yes
Yes
Section
Page No.
Remarks
Corporate Communication;
Corporate and Legal Services Group;
Internal Controls; Investor Relations;
Human Resources Group
Externally
Assured
Yes
G4.48
G4.49
Stakeholder
Management
106
G4.50
Stakeholder
Management
106
G4.51
Board
Remuneration
54
G4.52
Compensation
& Remuneration
Committee
55
G4.53
Compensation
& Remuneration
Committee
55
G4.54
G4.55
G4.56
Organizations values,
principles, standards and norms
About Us
G4.57
G4.58
ASPECT
Yes
Yes
Yes
Yes
Yes
Yes
Yes
63
Yes
SPECIFIC DISCLOSURE
63
SECTION
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
ECONOMIC
Economic
Performance
Market
Presence
G4-EC1
Management
Discussion &
Analysis
156
Yes
G4-EC2
Risk Management
82
Yes
G4-EC3
Benefits
127
Yes
G4-EC4
G4-EC5
G4-EC6
G4-EC7
Not Applicable
Employee
Remuneration
125
Yes
CSR Pillar
Accomplishment
133
Yes
We provide
meaningful products
& services
136
ASPECT
Indirect
Economic
Impacts
SPECIFIC DISCLOSURE
G4-EC8
SECTION
CSR Pillar
Accomplishment
Build a better
Philippines
Procurement
Practices
G4-EC9
We have positive
societal impact:
Sustainable
livelihood
PAGE NO.
133
REMARKS
EXTERNALLY
ASSURED
Yes
95
131
Yes
ENVIRONMENT
Materials
Energy
Water
Biodiversity
Emissions
Effluents &
Waste
G4-EN1
108
Yes
G4-EN2
108
Yes
G4-EN3
Energy
108
Yes
G4-EN4
G4-EN5
Energy Intensity
Energy
108-109
Yes
Water
115
Yes
G4-EN6
G4-EN7
G4-EN8
G4-EN9
G4-EN10
G4-EN11
Biodiversity
115
Yes
G4-EN12
Biodiversity
115
Yes
G4-EN13
Reforestation area
116
Yes
G4-EN14
G4-EN15
Emissions
111
Yes
G4-EN16
Emissions
111
Yes
G4-EN17
Emissions
111
Yes
Emissions
109-110
Yes
Waste
113
Yes
Waste
113
Yes
G4-EN18
G4-EN19
G4-EN20
G4-EN21
G4-EN22
G4-EN23
G4-EN24
G4-EN25
G4-EN26
ASPECT
Products &
Services
SPECIFIC DISCLOSURE
SECTION
G4-EN27
G4-EN28
Compliance
G4-EN29
Transport
G4-EN30
Overall
G4-EN31
Supplier
Environment
Assessment
G4-EN32
G4-EN33
G4-EN34
Environmental
Grievance
Mechanism
Investment on
Environmental
Programs
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
108
Yes
LABOR PRACTICES
Employment
G4-LA1
Employees Turnover
126
Yes
G4-LA2
Benefits
127
Yes
G4-LA3
Retention rate
127
Yes
Labor /
Management
Relations
G4-LA4
120
Yes
Occupational
Health &
Safety
G4-LA5
122
G4-LA6
123
Yes
G4-LA7
G4-LA8
124
Yes
G4-LA9
Creating Wonderful
Work
122-123
Yes
G4-LA10
Creating Wonderful
Work
121
Yes
G4-LA11
Creating Wonderful
Work
121
G4-LA12
126
Yes
G4-LA13
Employee
Remuneration
125
Yes
Training &
Education
Diversity
& Equal
Opportunities
11.42%
100% of
Globe regular
employees
Yes
Yes
ASPECT
Supplier
Assessment
SPECIFIC DISCLOSURE
SECTION
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
G4-LA14
G4-LA15
Grievance
Mechanisms
G4-LA16
Investment
G4-HR1
G4-HR2
Discrimination
G4-HR3
123
Yes
Freedom of
Association
& Collective
Bargaining
G4-HR4
123
Yes
Child Labor
G4-HR5
123
Yes
Forced labor
G4-HR6
123
Yes
Security
Practices
G4-HR7
Indigenous
Rights
G4-HR8
123
Yes
Assessment
G4-HR9
Supplier
Human Rights
Assessment
G4-HR10
G4-HR11
Human Rights
Grievance
Mechanism
G4-HR12
HUMAN RIGHTS
ASPECT
SPECIFIC DISCLOSURE
SECTION
PAGE NO.
REMARKS
EXTERNALLY
ASSURED
SOCIETY
Community
G4-SO1
We have positive
societal impact
133
Yes
G4-SO2
We have positive
societal impact
133
Yes
G4-SO3
123
Yes
G4-SO4
66
Yes
G4-SO5
Public Policy
G4-SO6
Anticompetitive
Behavior
G4-SO7
Compliance
G4-SO8
Supplier
Assessment
G4-SO9
G4-SO10
G4-SO11
G4-PR1
G4-PR2
G4-PR3
Consumer
protection
139
Yes
G4-PR4
G4-PR5
We start with a
winning culture
31
Yes
Anti-Corruption
PRODUCT RESPONSIBILITY
Customer
Health &
Safety
Product
& Service
Labeling
ASPECT
SPECIFIC DISCLOSURE
Marketing
G4-PR6
Communication
G4-PR7
Incidents of non-compliances to
marketing laws & codes
Customer
Privacy
G4-PR8
Compliance
G4-PR9
SECTION
EXTERNALLY
ASSURED
PAGE NO.
REMARKS
139
We conform to
fair, truthful and
accurate advertising.
All our products
and services
undergo approval
from the National
Telecommunications
Commission (NTC)
and the Department
of Trade and
Industry (DTI) prior
to being launched.
All advertisements
are also in fulfillment
of the requirements
of the Ad Standards
Council (ASC).
Yes
139
Yes