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Lm sao vit mt email hon ho?

Email, cho d bn a hay ght th n vn tn ti trn th gii ny, nht


l ni cng s.
Email cng s chim n 55% lng email c gi i trn ton th gii trong
mt ngy trong nm 2014 tc trung bnh mi ngi chng ta gi v nhn 121
email mi ngy.
Vi s lng gi, nhn nhiu ti vy, khng c g ngc nhin l chng ta thng
phm sai lm trong email.
T nhng dng tiu gy kh hiu cho n s dng biu tng mt ci khng
ph hp, nhiu nhn vin vn phng cn phi hc hi rt nhiu mi c th t k
nng son tho tt nhng email chuyn nghip.
Tp ch Harvard Business Review (HBR) thy c s c ch m chng ta u
gp phi trong vic vit email v son cm nang hng dn gip chng ta vit
email tt hn.

Bm st ch
Ch / tiu ca email nn sc tch v mang tnh miu t cao, nhn mnh
vo vic cn phi c hnh ng g hay khng, HBR gii thch.
Nu dng tiu c ngha quan trng trong vic khin cho ngi c ch th
font ch cng ht sc quan trng thu ht s quan tm ca ngi c.
Dng nhng phong ch tm tt, d c nh Arial, Helvetica v Verdana vi mu
ti HBR gi khng nn dng qu ba font ch trong mt email.

T v d mn
Cc biu tng mt ci ch c chp nhn trong cc email cng vic khi m
ngi nhn email ca bn cng s dng chng.
Li nh my khng phi l chuyn qu nghim trng.
Theo HBR th cc qun l cp cao c th s dng li nh my nh mt chin
lc khn ngoan, nhm t ra chn thc v khng khin cho email c v nh l
bn phi lun cn thn tng cu ch.
Tuy nhin, ranh gii gia vic chuyn ti cm xc chn thc v vic thiu chuyn
nghip rt mong manh do bn cn cn nhc cn thn trc khi mt li
nh my c ch .

K lng v ng php

Khi phi gi n email th 27 trong mt bui sng th bn rt d b qua du


chm cu hoc qun khng vit hoa nhng ch cn thit.
l iu nn trnh.
Hy dnh mt cht thi gian trau chut c nhng th tiu tit. iu ny s
gip ngi c mt t cng sc hn v bn s khng phi mt thm thi gian gii
thch iu bn mun ni.
trnh lm cho ngi c thy bc mnh kh chu, hy vit email ngn gn v
sc tch. Mt s chuyn gia gi rng nn gi di ca email trong mt mn
hnh m khng phi ko xung.
Ngay c trong nhng email ngn, ng dng ch to.
Hy nh du nhng quan trng v dng cch ngt cu, xung dng mt cch
thoi mi.
iu quan trng nht l phi din t mt cch r rng v trc tip gip tit
kim thi gian ca ngi khc.

Cn nhc k trc khi gi


Trc khi nhn nt gi, hy kim tra li mt ln na m bo rng nhng
ngi m bn nh gi email ny thc s cn phi nhn n.
Ch gi km thm cho ngi khc khi cn thit nhng ng giu a ch ca h
tr phi bn bit chc rng nn lm lm nh vy nu khng bn s b mang ting
l v t, HBR vit.
Mc d email thng l cch thc giao tip ng tin cy, bn cng cn nh rng
i khi ni chuyn trc tip hay bt in thoi ln gi vn l cch tt nht.
Nu c s xung t g y hay c tin xu, email c th b din gii khc vi nh
ca ngi gi ty vo tm trng ca ngi nhn.
Trong nhng trng hp nh vy, gp mt trc tip hay ni chuyn qua in
thoi hay qua Skype thng l cch tt nht gii ta cng thng.
Suy cho cng, chng ta thng c xu hng lch s v thng cm khi ni chuyn
trc tip vi ngi khc hn l khi din t bng nhng k t trn mn hnh my
tnh.

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