Question 1

2 out of 2 points

Activities involved in the Supplier Relationship Management (SRM) macro

process include
Selected Answer:

c.

supplier evaluation and selection.

Question 2
2 out of 2 points

Activities involved in the Supplier Relationship Management (SRM) macro

process include all of the following except
Selected Answer:

c.

demand planning.

Question 3
2 out of 2 points

Activities involved in the Customer Relationship Management (CRM)

macro process include all of the following except
Selected Answer:

e.

All of these are activities of CRM.

Question 4
2 out of 2 points

Activities involved in the Internal Supply Chain Management (ISCM) macro

process include
Selected Answer:

b.

order fulfillment.

Question 5
2 out of 2 points

Supply chain macro processes include which of the following?

Selected Answer:

c.

Supplier Relationship Management (SRM)

Question 6
3 out of 3 points

Supply chain strategy specifies what the operations, distribution, and

service functions, whether performed in-house or outsourced, should do
particularly well.
Selected Answer:

a.

True

Question 7
3 out of 3 points

The value chain emphasizes the close relationship between all the
functional strategies within a company.
Selected Answer:

a.

True

Question 8
3 out of 3 points

To achieve complete strategic fit, a firm must ensure that all functions in
the value chain have consistent strategies that support the competitive
strategy.
Selected Answer:

a.

True

Question 9
3 out of 3 points

A company's supply chain strategy determines the nature of procurement

and transportation of materials as well as the manufacture and
distribution of the product.
Selected Answer:

a.

True

Question 10
3 out of 3 points

The following situation would likely work well. A situation in which

marketing is publicizing a company's ability to provide a large variety of
products very quickly; simultaneously, distribution is targeting the lowest
cost means of transportation.
Selected Answer:

b.

False

Question 11
0 out of 3 points

The degree of supply chain responsiveness does not need to be consistent

with the implied uncertainty.
Selected Answer:

a.

True

Question 12
3 out of 3 points

The degree of supply chain responsiveness should be consistent with the

implied uncertainty.
Selected Answer:

a.

True

Question 13
3 out of 3 points

Which of the following determines the nature of procurement of raw

materials, transportation of materials to and from the company,
manufacture of the product or operation to provide the service, and
distribution of the product to the customer along with follow-up service?
Selected Answer:

d.

Supply chain strategy

Question 14
3 out of 3 points

A supply chain strategy involves decisions regarding

Selected Answer:

e.

All of these

Question 15
3 out of 3 points

A supply chain strategy involves decisions regarding all of the following

except
Selected Answer:

c.

new product development.

Question 16
3 out of 3 points

Which of the following defines the set of customer needs that a company
seeks to satisfy through its products and services?
Selected Answer:

a.

Competitive strategy

Question 17
3 out of 3 points

Which of the following are basic steps to achieving strategic fit?

Selected Answer:

d.

All of these are basic steps to achieving strategic fit.

Question 18
3 out of 3 points

Which of the following customer needs will cause implied uncertainty of

demand to decrease?
Selected Answer:

e.

None of these

Question 19
3 out of 3 points

Which of the following is not a supply chain capability that will impact
supply uncertainty?
Selected Answer:

d.

Product margin

Question 20
3 out of 3 points

The uncertainty of customer demand for a product is the

Selected Answer:

b.

demand uncertainty.

Question 21
3 out of 3 points

The final step in achieving strategic fit between competitive and supply
chain strategies is to
Selected
Answer:

c.

match supply chain responsiveness with the implied

uncertainty of demand.
Question 22
3 out of 3 points

Supply chain responsiveness includes the ability to do which of the

following?
Selected Answer:

b.

Meet a very high service level

Question 23
3 out of 3 points

The cost of making and delivering a product to the customer is referred to

as
Selected Answer:

b.

supply chain efficiency.

Question 24
3 out of 3 points

Supply chain responsiveness includes the ability to do which of the

following?
Selected Answer:

c.

Meet short lead times

Question 25
3 out of 3 points

The second step in achieving strategic fit between competitive and supply
chain strategies is to
Selected
Answer:

a.

understand the supply chain and map it on the

responsiveness spectrum.
Question 26
3 out of 3 points

A graph with two axes with implied uncertainty along the horizontal axis
and responsiveness along the vertical axis is referred to as the
Selected Answer:

c.

uncertainty/responsiveness map.

Question 27
3 out of 3 points

For a company to achieve strategic fit, it must accomplish the following

keys:
Selected
Answer:

c.

The overall supply chain must operate at the lowest cost

possible to achieve success.
Question 28
3 out of 3 points

A firm that is not on the cost-responsiveness efficient frontier can improve

Selected Answer:

a.

both responsiveness and cost performance.

Question 29
3 out of 3 points

Moving inventory from point to point in the supply is known as

Selected Answer:

c.

transportation.

Question 30
3 out of 3 points

Which of the following is not a major driver of supply chain performance?

Selected Answer:

a.

Customers

Question 31
3 out of 3 points

Which component of the supply chain decision-making framework would

be established first?
Selected Answer:

d.

Competitive strategy

Question 32
3 out of 3 points

Which component of the supply chain decision-making framework would

be used to reach the performance level dictated by the supply chain
strategy?
Selected Answer:

c.

Supply chain structure

Question 33
3 out of 3 points

The places in the supply chain network where product is stored,

assembled, or fabricated are known as
Selected Answer:

a.

facilities.

Question 34
3 out of 3 points

All raw materials, work in process, and finished goods within a supply
chain are known as
Selected Answer:

b.

inventory.

Question 35
3 out of 3 points

Which of the following is not an issue companies need to consider in

facility location decisions?
Selected Answer:

b.

Product development

Question 36
3 out of 3 points

Which component of the supply chain decision-making framework would

be established first?
Selected Answer:

d.

Competitive strategy

Question 37
3 out of 3 points

Excess capacity
Selected
Answer:

d.

both allows a facility to be very flexible and to respond to wide

swings in the demands placed on it. and costs money and
therefore can decrease efficiency
Question 38
3 out of 3 points

The two major types of facilities are

Selected Answer:

c.

production sites and storage sites.

Question 39
3 out of 3 points

Which component of the supply chain decision-making framework would

be established second?
Selected Answer:

b.

Supply chain strategy

Question 40
3 out of 3 points

Which of the following is a characteristic of a facility with excess capacity?

Selected
Answer:

a.

Will likely be more efficient per unit of product it produces

than one with a lot of unused capacity
Question 41
3 out of 3 points

Which of the following statements concerning decisions regarding location

of facilities is false?
Selected Answer:

d.

All of these statements are true.

Question 42
3 out of 3 points

Which of the following would be a characteristic of a facility with little

excess capacity?
Selected Answer: d.

Will likely be more efficient per unit of product it produces

Question 43
3 out of 3 points

Cycle inventory is used because

Selected Answer:

b.

demand is uncertain and may exceed expectations.

Question 44
3 out of 3 points

The inventory held in case demand exceeds expectation in order to

counter uncertainty is called
Selected Answer:

b.

safety inventory.

Question 45
3 out of 3 points

Seasonal inventory should be used when

Selected
Answer:

a.

a company can rapidly change the rate of its production

system at a very low cost.
Question 46
3 out of 3 points

The average amount of inventory used to satisfy demand between receipt

of supplier shipments is referred to as
Selected Answer:

a.

cycle inventory.

Question 47
3 out of 3 points

All of the following are components of inventory decisions except

Selected Answer:

a.

capacity.

Question 48
3 out of 3 points

Pricing directly affects revenues but can also affect production costs and
inventories depending upon its impact on consumer demand. Which of the

following is not listed as a metric a manager should track?

Selected Answer:

a.

Inventory turnover

Question 49
3 out of 3 points

The process by which a firm decides how much to charge customers for its
goods and services is
Selected Answer:

e.

pricing.

Question 50
3 out of 3 points

Which of the following are technologies that share and analyze

information in the supply chain?
Selected Answer:

a.

Internet

Question 51
3 out of 3 points

The use of differential pricing over time or customer segments to

maximize profits from a limited set of supply chain assets is
Selected Answer:

d.

revenue management.

Question 52
3 out of 3 points

Which of the following are key components of transportation decisions

when designing and operating a supply chain?
Selected Answer:

b.

Mode of transportation

Question 53
3 out of 3 points

Which of the following are technologies that share and analyze

information in the supply chain?
Selected Answer:

e.

All of these

Question 54
3 out of 3 points

Transforming forecasts into plans of activity to satisfy the projected

demand is known as
Selected Answer:

c.

aggregate planning.

Question 55
3 out of 3 points

The art and science of making projections about what future demand and
conditions will be is
Selected Answer:

b.

forecasting.