AMMENDMENT SHEET

Revision Status
Revision No.

Rev. date

Page No.

Description of Revision

Medical Receptionist/ Front Desk/ Archive Clerks

Performs many of the duties associated with traditional office receptionists, but may also have
additional responsibilities specific to doctors' offices and medical facilities.
JOB DESCRIPTION

Welcomes visitors by greeting them with a SMILE and directing them appropriately.
Answering phones, screening calls and taking messages

Maintains telecommunication system by following manufacturer's instructions for house phone and
console operation.
Handling incoming and incoming and outgoing mail.
Preparing electronic and written correspondence
Supporting office security by monitoring incoming and outgoing visitors
Patient Triage - Identifies, analyzes and uses relevant and valid information when making
decisions about patient/client status and immediately coordinates with the nurses and Doctors.
Scheduling appointments
Taking and documenting medical insurance information
Handling medical insurance co-payments
Processing medical insurance submissions
Maintaining patient records. Monitoring the completeness and integrity of the documents following
the policy on Medical Records.
Notifies company personnel of visitor arrival; maintains security and telecommunications system.
Maintains records of the company, its employees and Patients updated for the random inspection
of the Government authorities.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities,
and continuing needs with the other Healthcare personnel and with the Patients.
Functions as Cashier, Purchasing and records following guidelines as necessary.
Contributes to team effort by accomplishing related results as needed.
Receptionist Skills and Qualifications:
o Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism,
Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply
Management
Facilitates and assists in the operations, which involves a range of administrative activities in
collaboration with the management, such as staff employment, managing contracts, orientation of
new employees on the rules and regulations as necessary, suggesting improvement of services
and maintaining standards in implementation of policies and procedures when assigned by the
administration and working within strict budgets concerning the success in totality of the society
(The Organization, its Staffs, Clients and the whole Community).
Performs other duties as assigned.