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WebEx Release Notes (WBS31)

First Published: April 11, 2016

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

2016

Cisco Systems, Inc. All rights reserved.

CONTENTS
What's New in WebEx (WBS31) 7
WBS31.5 7
WBS31.4 9
WBS31.3 10
WBS31.2 12
WBS31.1 14
WebEx Open and Resolved Bugs (WBS31) 21
Using the Bug Search Tool 21
Open Bugs for WebEx (WBS31) 22
Resolved Bugs for WebEx (WBS31.5) 24
Resolved Bugs for WebEx (WBS31.4) 27
Resolved Bugs for WebEx (WBS31.3) 31
Resolved Bugs for WebEx (WBS31.2) 35
Resolved Bugs for WebEx (WBS31.1) 39
System Requirements and Cross-Platform Information (WBS31) 43
WebEx System Requirements (WBS31) 43
Operating System and Browser Support 43
Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet Explorer 6 End of Support
Announcement 45
Citrix XenDesktop and XenApp Support 45
Language Support 45
System Requirements for CMR Hybrid Meetings 46
Cross-Platform Feature Support for Services and Platforms (WBS31) 47
Meeting Center 47
Event Center 49
Support Center 52
Training Center 54
Cross-Platform Known Issues and Limitations (WBS31) 56
WebEx Audio (WBS31) 61

WebEx Release Notes (WBS31)


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Contents

WebEx Audio Supported Platforms and Services 61


WebEx Audio Feature Support 61
WebEx Audio Feature Comparisons 64
WebEx Video (WBS31) 67
WebEx Video Support 67
Video Requirements 67
Video Feature Support 68
High-Quality Video-Supported Cameras 70
High-Definition Video-Supported Cameras 71
Known Issues and Limitations for Video (WBS31) 71
WebEx Productivity Tools (WBS31) 73
WebEx Productivity Tools Support (WBS31) 73
Microsoft Outlook Support 73
Microsoft Outlook 2016 Support (Mac) 75
IBM Lotus Notes Support 76
Instant Messenger Support (32-bit versions only) 76
Microsoft Office Support 77
WebEx Integration with Internet Explorer and Firefox 78
Single Sign-On Browser Support (Windows) 79
Single Sign-On Browser Support (Mac) 80
Active Directory Federation Services 2.0 Single Sign-On Support (Mac) 80
Citrix Support 80
Known Issues and Limitations for Productivity Tools (WBS31) 81
Known Issues and Limitations for Productivity Tools Windows 81
Known Issues and Limitations for Productivity Tools Mac 88
Other Known Issues (WBS31) 93
Known Issues and Limitations for Meeting Center (WBS31) 93
Known Issues and Limitations for Collaboration Meeting Rooms (WBS31) 98
CMR Common Issues 98
CMR Cloud Issues 101
CMR Hybrid Integration Issues 103
Known Issues and Limitations for Event Center (WBS31) 106
Known Issues/Limitations for Training Center (WBS31) 111
Known Issues and Limitations for Support Center (WBS31) 115
Known Issues and Limitations for Remote Support 115

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Contents

Known Issues and Limitations for Remote Access 117


Known Issues and Limitations for WebACD 117
Known Issues and Limitations for Site Administration (WBS31) 118

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What's New in WebEx (WBS31)


WBS31.5
Cisco WebEx Meeting Center
Personal Room Page as Home Page
After you have logged in to your Personal Room once, every time you go to your WebEx site afterwards your
Personal Room page is shown, even if you arent logged in. This feature is controlled with a site administration
option, which defaults to enabled.
Cisco WebEx Meeting Center and Training Center
Require Attendees to Have an Account for Instant Meetings
The option Require attendees to have an account on this website in order to join this meeting is now working
for instant meetings that hosts start with Meet Now and that use customized meeting templates. When this
option is on, only attendees who have accounts on the WebEx site can join instant meetings. When the Require
user to have an account when joining by phone site administration option is also enabled, users must add a
phone number and audio PIN in their audio preferences before joining from audio devices.
Cisco WebEx Productivity Tools
Video Call-In Ports
Administrators can now set default and maximum video call-in port numbers for CMR Hybrid meetings in
WebEx Productivity Tools. This feature allows administrators to have better control over scheduling video
resources. If these values are specified, when a host schedules a CMR Hybrid meeting with Productivity
Tools, the Add video call-in participants field in the meeting options shows the default value. The host can
still enter a different value, but it cannot exceed the maximum value.
CMR Hybrid Meeting WebEx Scheduling Enhancement
When a user schedules a CMR Hybrid meeting in Productivity Tools, the Allow people to join using WebEx
meeting option is enabled by default.
Cisco WebEx Site Administration
Adjustable End Time for Unhosted Meetings

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WBS31.5

Although it is not a good practice to have meetings without hosts, WebEx sites can be configured to allow
attendees to join meetings before the host. To prevent any unauthorized access, WebEx automatically ends
meetings at a predefined time if the host does not join.
A new parameter is available through a provisioning request that can adjust the end time for unhosted meetings.
Contact your account manager to request changes to this parameter.
Enhanced Reports
The following report pages have been enhanced with a new look and feel:
Access Anywhere
Remote Access
WebACD
All Cisco WebEx Centers
Internal Phone Number Configuration
For Cloud Connected Audio (CCA) customers with internal callback capability, meeting hosts can now
configure their internal phone numbers in the Preferences section of the My WebEx page, and site administrators
can configure internal phone numbers in the Cisco WebEx Administration Tool.
Manual Installation of Cisco WebEx for Google Chrome Users
For Chrome users who cannot access the Chrome Web Store, the Cisco WebEx extension file does not
automatically install when the users join a meeting. Now these users are directed to a help page with instructions
to manually download and install the extension file.
Streamlined Mobile Sign-In for Common Identity Enabled Users
If the site youre logging into is enabled for common identity, the mobile sign-in process is streamlined by
prepopulating your email address so that you no longer have to enter it twice.
Mobile Streamed Recording Playback
Streamed MP4 meeting recordings are now available for playback on Apple iPhones and iPads and on Android
devices.
Better Participant List Default View
The WebEx in-meeting experience for users who connect to audio and video by selecting the Call My Video
System option is now enhanced so that the participant list defaults to list view.
Recover Deleted Recordings
Meeting recording owners can now recover deleted recordings up to 30 days after deletion. After 30 days,
the recordings are purged from the recycle bin and no longer occupy storage.
BlackBerry OS End of Life Statement
Dear valued customers:
We appreciate and support the diversity of mobile platforms in the enterprise, and our strategy has been to
enable all mobile users with WebEx meetings. However, our strategy going forward is to focus our efforts
on mobile platforms that represent most of the market.
Due to the decline of BlackBerrys market share to less than 1 percent, we are announcing end-of-support and
sales of the WebEx Meetings for BlackBerry app, effective January 4th, 2017. This includes BlackBerry 10
OS.

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WBS31.4

By January 4, 2017, we will:


Remove our app from BlackBerry World and other distribution spaces
Discontinue technical support and help page support
Allow existing BlackBerry app users to access WebEx meetings until the end-of-use date
On April 4, 2017, we will:
Completely disable BlackBerry access to WebEx meetings
We recommend you switch to a device using the Android or iOS platform to continue using WebEx from a
mobile device.

WBS31.4
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center with Collaboration Meeting Rooms (CMR Cloud)
Available immediately, it is now possible to join Collaboration Meeting Rooms (CMR Cloud) meetings using
Microsoft Skype for Business and Lync applications. With this new capability, you will now be able to
collaborate with a wider group of users.
Refer to instructions in the WebEx Meeting Center with Collaboration Meeting Rooms (CMR Cloud) User
Guide at https://help.webex.com/docs/DOC-6348 for help on how to start and join meetings using Skype for
Business and Lync applications. Also, see test results for various application and server configurations posted
at http://www.cisco.com/go/cmr-cloud-compatibility.
Cisco WebEx Productivity Tools
Problem Report Link Removed
The problem report email message no longer contains a link to the support.webex.com site.
Improved Numeric Password Description
Meeting emails have improved wording to better describe how numeric passwords are used when joining a
meeting from phones or video systems.
Cisco WebEx Site Administration
Updated Report Appearance
WebACD and remote access report pages have an updated appearance for site administrators. The following
is a list of updated reports:
WebACD Allocation Queue
WebACD URL Referral
Remote Computer Tracking
Remote Access CSR
Remote Computer Usage

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WBS31.3

Partner Authentication Page


Cloud Collaboration Management (CCM) administrators can now see a Partner Authentication page for
WebEx sites, if the feature is enabled for the sites.
Inactive Users Report
CCM administrators now have a new Inactive Users report added to the report landing page.
All Cisco WebEx Centers
Help for Scheduling Meetings
Welcome email messages now have a link to a comprehensive help topic for first-time users to learn more
about how to schedule a WebEx meeting.

WBS31.3
Cisco WebEx Meeting Center
Collaboration Meeting Rooms Cloud Included in Subscriptions
Starting May 2, 2016, eligible Cisco WebEx Meeting Center subscriptions will include the Collaboration
Meeting Rooms (CMR) Cloud video conferencing feature at no additional cost. CMR Cloud allows people
to meet, collaborate, and stay productive with anyone from any mobile device or standards-based video system,
including Microsoft Lync or Microsoft Skype for Business.
CMR Cloud has the following restrictions and requirements:
This offer is only available in countries in which both Cisco WebEx and software as a service (SaaS)
subscription platforms are available.
New and renewal customers are eligible. Existing, mid-contract customers are also eligible. However,
mid-contract customers must migrate their current contract to SaaS subscription platform to receive this
offer. Terms and Conditions of the SaaS subscription platform will apply. If WebEx was purchased
through a partner, the partner is responsible to migrate the customer contract to the new SaaS subscription
platform
WebEx Meeting Center and Enterprise Edition with either Named User, Active User, or Employee Count
offers are eligible. The CMR Cloud feature is compatible with Meeting Center only, but is not compatible
with WebEx Event Center, Training Center or Support Center.
The site must be on WebEx WBS31.1 release or later.
For additional questions about this offer enhancement, please contact your WebEx Customer Success Manager
or your WebEx sales partner.
Simplified Default Meeting Invitation Email Templates
The default meeting invitation email templates for Meeting Center were simplified to reduce redundant meeting
information and to separate different methods of joining (joining from WebEx, from video systems, and by
phone) into clear sections.
Attendees Name in Personal Room Notification Email Message
Hosts no longer see a generic message in the notification email message when someone tries to join their
Personal Room while the host. Now, the name of the person who is trying to join appears in the subject line
of the notification email message.

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WBS31.3

Cisco WebEx Event Center


Event Center Download Link
Starting with WBS31, the WebEx Event Center download link and installer package name is the same as the
WebEx Meeting Center link and installer package name.
Cisco WebEx Meeting Center, Event Center and Training Center
Merged alphanumeric and numeric meeting passwords
In earlier versions of WebEx, the meeting information listed both a meeting password, to be used when joining
from WebEx desktop applications and WebEx mobile apps, and a numeric meeting password, to be used
when joining from phones or from video systems. These passwords have been simplified by creating a direct
mapping between the two types. If the meeting password is completely numeric, you will see only one meeting
password. If the meeting password is alphanumeric, you will see the regular meeting password first, and a
numeric translation of the meeting password, based on US phone keypad conventions, will be listed in
parentheses for users who need to enter it from a phone or video system.
Meeting, Event, and Training Session Topic in Italics for Alternate Host in List and Calendar Views
A previous communication incorrectly reported that alternate hosts names appeared in italics in the Participants
list in the WebEx meeting application. The following is a corrected description is: We have added back the
ability for users who are logged in to verify that they are an alternate host for a meeting when viewing their
meeting, event, or training session lists and calendars on their WebEx sites. In these views, users who are
alternate hosts will see the meeting, event, or training session topic listed in italics.
Cisco WebEx Productivity Tools
Periodic Upgrade Prompts
If your site administrator has enabled automatic updates, you will periodically receive prompts to upgrade
your version of Cisco WebEx Productivity Tools until the Productivity Tools are upgraded.
End of Support
As announced previously, WebEx Productivity Tools is ending support for the following in WBS30.8:
Instant messenger Integrations
Yahoo Messenger
AOL Instant Messenger (AIM)
Windows Live Messenger/MSN Messenger
Google Talk
Configurations
IBM Sametime 7.0, 7.5, and 8.0
IBM Domino 6.5, 7.0, and 8.0
IBM Lotus Notes 6.5, 7.0, and 8.0
Microsoft Office Communicator 2003 and 2005
Browsers
Mozilla Firefox version 42 and later (integration only)

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WBS31.2

Safari 6.x and 7.x (single sign-on only)


Microsoft Internet Explorer 7.0 and 8.0 (integration and single sign-on)
Cisco WebEx Site Administration
Automatic Deactivation of Inactive Accounts
Site administrators can now indicate automatic deactivation of accounts after a specified number of days of
inactivity for both single sign-on (SSO) and non-SSO sites.
Inactive User Report
Site administrators can now create and view a report to list users who have recently become inactive.
Disable Uploading Wall Pictures in Personal Rooms
Site administrators can now disable the option that allows users to upload pictures to their Personal Room
picture walls. This setting may be useful for customers who have security concerns about uploaded pictures.
All Cisco WebEx Centers
Left Navigation Support Link and Page Enhancements
Support links and pages were improved to assist users in locating help and training content and version
information.
The following items were changed:
A Help link now directs users to Help Central, where help content and videos are available. The User
Guides pages have been removed.
The Training link and page have been removed.
An About link now opens a dedicated page with WebEx version information.
The Downloads and Contact Us pages were edited to align with the other enhancements.
Link customization is still available for Help (formerly User Guides), Downloads, Training, and
Contact Us.
End of Support
As announced previously, Cisco WebEx is ending support for the following operating system and browser
combinations in WBS30.8:
Microsoft Windows 8 and Microsoft Internet Explorer 10
Microsoft Windows 7 and Microsoft Internet Explorer 8, 9, and 10
Microsoft Windows Vista and Microsoft Internet Explorer 8

WBS31.2
Cisco WebEx Meeting Center
Simplified Meeting Invitation Email Templates

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WBS31.2

Cisco WebEx Meeting Center default meeting invitation email templates now provide a link to a comprehensive
Join a WebEx Meeting support page for participants who are having difficulty joining a meeting. Redundant
meeting information has been removed from the default meeting invitation email templates. In addition,
different methods for joining meetings (WebEx, audio, video) have been separated into clear sections.
Preference Option Improvement for Collaboration Meeting Rooms Cloud Users
When scheduling a meeting, Collaboration Meeting Rooms (CMR) Cloud users will see a disabled checked
view of Delete from My Meetings when completed, independent of their settings in Preferences > Scheduling
Options. This is to clarify that CMR users are unable to alter this setting, when scheduling their meetings.
Cisco WebEx Productivity Tools
End of Support
WebEx Productivity Tools will end support for the following in WBS30.8:
Instant messenger Integrations
Yahoo Messenger
AOL Instant Messenger (AIM)
Windows Live Messenger/MSN Messenger
Google Talk
Configurations
IBM Sametime 7.0, 7.5, and 8.0
IBM Domino 6.5, 7.0, and 8.0
IBM Lotus Notes 6.5, 7.0, and 8.0
Microsoft Office Communicator 2003 and 2005
Browsers
Mozilla Firefox version 42 and later (integration only)
Safari 6.x and 7.x (single sign-on only)
Microsoft Internet Explorer 7.0 and 8.0 (integration and single sign-on)
Cisco WebEx Site Administration
Comprehensive Join Before Host Settings
Site administrators can now specify whether or not meeting participants can join an audio conference before
the host for each of the three centers (Meeting Center, Event Center, and Training Center). The order they are
presented has been changed to better reflect function.
Improved Report Pages
Common reports and Training Center reports now have updated look and feel.
All Cisco WebEx Centers
Join a WebEx Meeting Support Page

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WBS31.1

Cisco WebEx Meeting Center default meeting invitation email templates now provide a link to a comprehensive
Join a WebEx Meeting support page for participants who are having difficulty joining a meeting.
End of Support
Cisco WebEx will end support for the following operating system and browser combinations in WBS30.8:
Microsoft Windows 8 and Microsoft Internet Explorer 10
Microsoft Windows 7 and Microsoft Internet Explorer 8, 9, and 10
Microsoft Windows Vista and Microsoft Internet Explorer 8
Browse Meetings in Pages
When browsing meetings from the Attend a Meeting page, the list of meetings is now divided into separate
pages limiting the number of meetings displayed. All your meetings are still viewable and available as you
move through the pages of the meeting list.
The number of meetings available per page defaults to 20, and can be configured by site administration.

WBS31.1
Cisco WebEx Meeting Center
User Interface Improvements for the In-Meeting Experience
Enhancements made to the WebEx Meeting Center meeting application provide a cleaner, more modern user
interface. Improvements include updated iconography, new button and menu treatment, and a brighter and
cleaner color scheme. The functionality remains the same.
The device and audio icons are now merged into one column, and the status and tooltip text have been updated.
Avatars
New avatars provide a more personalized and interactive meeting experience, supporting the video-centric
experience, even when not all users are on video. Avatars are created from the users profile picture. For users
who do not have a profile picture or who are not signed in to a WebEx account, a generic avatar displays with
an icon showing the users first and last initials. Site administrators can enable or disable the display of avatars
in meetings.
Automatically Close Cisco Spark Room Creation Page after a Meeting
After ending a meeting, users currently see a page that allows them to either exit or create a Cisco Spark room
for their meeting. In previous versions of WebEx, this window would remain open if the user took no action.
Now a countdown timer appears after 10 seconds of inaction on the Cisco Spark room creation page. If the
user does not take any action after an additional 15 seconds, the page closes automatically.
Screen Reader Improvements for Meeting Application Accessibility
Vision-impaired users can now navigate better within a meeting. The meeting application now has improved
support for screen readers, including accessibility improvements for the Meeting Info tab controls, meeting
panel controls, and Participants list controls.
Customizable Personal Room Page
You can now customize the Personal Room page to make it feel like your own space, including uploading a
different image for your avatar and adding other images to your wall. There is also a new chair image. The

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WBS31.1

new design also makes it easier to join recently visited Personal Rooms, or see who is waiting in your Personal
Room lobby.
One Button to Join a Collaboration Meeting Room Cloud Meeting
Joining a Collaboration Meeting Rooms (CMR) Cloud meeting from a Cisco TelePresence system is even
easier when scheduling your meetings with Productivity Tools. This functionality requires Cisco TelePresence
Management Suite (TMS) version 15.2 or later, and Cisco TelePresence Management Suite Extension for
Microsoft Exchange (TMSXE) version 5.2 or later. The TelePresence room must appear in Outlook as a room
resource when you schedule the meeting using WebEx Productivity Tools. When its time to join, you can
now select the Join button from a Cisco TelePresence device.
Video Call-Back for TSP Audio Customers
The video call-back feature is now supported for telephony service provider (TSP) audio. This feature is
similar to the standard Meeting Center call-back (or Call Me) feature, but it allows attendees to receive a
call from the meeting to their Session Initiation Protocol (SIP)-based video conferencing systems to join a
Collaborations Meeting Rooms (CMR) Cloud meeting easily. Participants can manage a list of their preferred
video addresses so they dont have to enter the address each time.
Video System Information Merged into Participant Entries
When a participant requests video call-back in a CMR Cloud meeting, the video conferencing system
information is merged into the existing participant entry in the meeting. A video system icon appears next to
the participants name in the Participants list.
CMR Cloud without an Audio Package
To reduce the total cost of ownership for video-oriented users, customers can now order CMR Cloud without
adding a public switched telephone network (PSTN) audio package. Audio will be delivered through Voice
over IP (VoIP).
Collaboration Meeting Rooms Cloud Support for Skype for Business and Microsoft Lync
Users who are enabled for Collaboration Meeting Rooms (CMR) Cloud can now join CMR Cloud meetings
using the Skype for Business and Microsoft Lync applications that are registered to either on-premises Skype
for Business Server (or Lync) or Office 365 service. Users need to dial into the meeting using the format
<meetingnumber>.<sitename>@lync.webex.com for a scheduled meeting or
<hostID>.<sitename>@lync.webex.com for a Personal Room meeting.
Cisco WebEx Meeting Center, Event Center, and Training Center
Share Web Content Option Removed
Starting with WBS31.0, you no longer have the option to share web content from Share menu.
Single Sign-On Add-Ons
New single sign-on (SSO) add-ons allow hosts of meetings, events, and training sessions to identify which
attendees in the Participants list are users who have signed in using single sign-on authentication and which
attendees are guests. When scheduling meetings, events, or training sessions, hosts now have the option to
require all participants to sign in using single sign-on authentication. Hosts can also restrict attendees to those
who were invited directly by the host, preventing other people joining from a forwarded invitation.
When single sign-on add-ons are enabled in Meeting Center, Training Center, and Event Center, participant
tagging is available. This feature supersedes a previous participant tagging feature that was available only for
Meeting Center. When this feature is disabled, the Meeting Center-only participant tagging feature is still
used.

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WBS31.1

The new option that requires attendees to sign in with single sign-on authentication replaces the Meeting
Center-only requirement for attendees to have a WebEx account on the site.
Administrators can use the option Attendees Authenticated from Email Domains to define which domains
are considered to be company domains. When an attendee who is signing in enters an email address with a
domain that matches one of the listed company domains, that attendee is automatically redirected to the single
sign-on server to sign in.
Enforceable Passwords on Recordings
Site administrators can now enforce passwords for network-based recordings to protect against unauthorized
access. When passwords are enforced, passwords are automatically created for all new recordings, while
existing recordings require a password when the host edits recording information. Recording password criteria
can be added as well.
Automatic Encryption of Recordings
Any new network-based recording will now be encrypted automatically and stored in the Cisco Data Center.
Screen Sharing on Android Devices
Meeting participants using Android mobile devices can now share their screens with the Share Screen button.
This feature is available only for devices with the Android operating system 5.0 or later and the Cisco WebEx
Meetings app version 9.0 or later.
Generate Problem Report
Both Mac and Microsoft Windows users can now generate a problem report from within the WebEx meeting,
event, or training application. The problem report is a log file that can be used to make troubleshooting with
Technical Support easier.
Users see a dialog box where they can choose to save the report locally as a ZIP file or send the report as an
email attachment.
Meeting, Event, and Training Session Topic in Italics for Alternate Host in List and Calendar Views
In this release, we have added back the ability for users who are logged in to verify that they are an alternate
host for a meeting when viewing their meeting, event, or training session lists and calendars on their WebEx
sites. In these views, users who are alternate hosts will see the meeting, event, or training session topic listed
in italic.
Cisco WebEx Event Center
User Interface Improvements for the In-Meeting Experience
Enhancements made to the WebEx Event Center meeting application provide a cleaner, more modern user
interface. Improvements include updated iconography, new button and menu treatment, and a brighter and
cleaner color scheme. The functionality remains the same.
The device and audio icons are now merged into one column, and the status and tooltip text have been updated.
Event Center E-Commerce
Hosts can now generate revenue for events by requiring credit card payments for access to events, programs,
and published event recordings.
The following payment methods are supported:
PayPal payment processing services:
PayPal Payflow Pro
PayPal Website Payments Pro (UK)

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WBS31.1

PayPal Express Checkout (US and Canada)


Debit cards
Credit cards
The E-commerce feature also supports promotion code discounts, which can drive faster adoption of events
and webinars. The event fees and promotion codes are set by the host when scheduling the event. Site
administrators can use the WebEx Administration Tool to enable and configure e-commerce features, including
PayPal settings and promotion codes. Administrators can also generate reports and promotion codes.
Cisco WebEx Training Center
Training Center E-Commerce Enhancements
Training Center has a new e-commerce Transaction Report. Promotion codes (formerly called coupon codes)
have had several functionality enhancements, including the ability to upload a contact list and the ability to
apply the codes to live training sessions, recordings, or both.
Cisco WebEx Productivity Tools
Versioning
The Cisco WebEx Productivity Tools versions are now displayed on the Downloads page. The Productivity
Tools installation file that is available for download is the latest supported version for the WebEx site. The
installation file is automatically updated when a new Productivity Tools version becomes available. The
Productivity Tools version number format is now more consistent with the format for the WebEx site release
version.
Both Windows and Mac version numbers are displayed, since platform-specific patches may be applied.
Email Templates (Windows)
Starting with this version, only one email invitation template is available in the Windows version of Productivity
Tools (for both Microsoft Outlook and Lotus Notes). Hosts and attendees now receive only the attendee
version of the email template; the host version is no longer available. This change eliminates the possibility
of host information being sent to attendees. Hosts can still locate their host keys or host access codes by
viewing the meeting information on the WebEx site, on the desktop, or in the mobile app. Note that both the
integration with Microsoft Outlook 2016 for Windows and the integration with Microsoft Outlook for the
Mac already support only the attendee version of the meeting email template.
Customers who are upgrading from WBS30.5 may be aware of the previous Use only attendee version of
meeting email template for host and attendees site administration option, which allowed using a single
email template. Since all Productivity Tools users now use only one email invitation template, this site
administration option is no longer available.
Checking for Updates
If you are able to receive WebEx Productivity Tools updates, you can now see if updates are available by
selecting Check for Updates from the WebEx Productivity Tools menu in the Windows taskbar, or the WebEx
Productivity Tools menu in the Mac menu bar. A progress indicator appears as the system checks for the latest
updates. If an update is available, you can install it immediately.
End of Support
This version of WebEx Productivity Tools no longer supports Microsoft Outlook 2007. Additionally, Yahoo
and AOL instant messenger integrations will no longer be supported in an upcoming version of Productivity
Tools.

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WBS31.1

Cisco WebEx Site Administration


Self-Service Branding for Standalone WebEx Sites
The new self-service branding feature for standalone WebEx sites allows customers the flexibility to customize
their WebEx site to improve brand awareness. Administrators and partners can change branding elements
after provisioning. More complex branding requests can still be performed manually by the WebEx Cloud
Services Branding Team through Operations Requests.
The following items can be modified through self-service branding:
Header: Logo image, logo link URL, and browser tab title
Tab navigation: Color scheme for default, hover, and selected tabs and their labels, tab border, and the
link for Log In and Log Out
Left navigation: Color scheme for first- and second-level menu items
User Experience Improvements for Standalone WebEx Administration Tool
Several changes were made to the standalone WebEx Administration Tool pages to improve usability and
workflow.
Separate Release Schedule for the WebEx Administration Tool
The WebEx Administration Tool now has its own release schedule that is separate from the release of the
Cisco WebEx user application.
WebEx Administration Tool User Experience Integration with Cisco Cloud Collaboration Management
Portal
For unified sites, the WebEx site configuration pages, report pages, and user management pages are now
embedded into the Cloud Collaboration Management portal, and are listed on new index pages.
All Cisco WebEx Centers
Microsoft Office 2016 Support
Cisco WebEx now officially supports Microsoft Office 2016 and Office 2016 for the Mac.
Canadian Anti-Spam Laws Compliance
A compliance statement for Canadian Anti-Spam Laws displays during the installation or upgrade of the
following items for all centers:
Meeting application installation and updates
WebEx application installers
WebEx Productivity Tools
Access Anywhere and Remote Access
Hosts and attendees must accept the compliance statement once during the installation or update.
Recover Username
While signing in to a WebEx site that does not use single-sign-on (SSO) authentication, if you forget your
username, you can recover it from the log-in or sign-in screen.
Timeout for Change User Password Reset URL

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WBS31.1

For improved security, the timeout for the change user password reset URL has been reduced from 72 hours
to 24 hours.
Improved Error Messages
System error messages for WebEx site pages are now easier to understand.

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What's New in WebEx (WBS31)


WBS31.1

WebEx Release Notes (WBS31)


20

WebEx Open and Resolved Bugs (WBS31)


Using the Bug Search Tool
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
the following:
Open customer-found bugs of severity 1 to 3
Resolved customer-found bugs of severity 1 to 3
Resolved Cisco-found bugs of significance
You can find details about listed bugs and search for other bugs by using the Cisco Bug Search Tool.

Before You Begin


To access the Bug Search Tool, you need the following items:
Internet connection
Web browser
Cisco.com username and password

Procedure
Step 1
Step 2
Step 3

To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search.


Sign in with your Cisco.com username and password.
Enter the bug ID number in the Search for field, then press Enter.
Tip
You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug/<BUGID>
where <BUGID> is the ID of the bug that you are searching for (for example, CSCab12345).

What to Do Next
For information about how to search for bugs, create saved searches, and create bug groups, select Help on
the Bug Search Tool page.

WebEx Release Notes (WBS31)


21

WebEx Open and Resolved Bugs (WBS31)


Open Bugs for WebEx (WBS31)

Open Bugs for WebEx (WBS31)


The bugs listed in the following table describe unexpected behavior in this release. Refer to Bug Search Tool
for further details.
Table 1: Open Bugs for WebEx Version WBS31

Identifier

Severity

Affected Area

Description

CSCuv23380

Event Center

Event Center: The


Unlisted Recordings
report may time out when
trying to extract a large
amount of data.

CSCuv12937

Event Center

Event Center: The


Attendance report may
time out when trying to
extract a large amount of
data.

CSCuv15177

Event Center

Event Center: The Event


Activity report may time
out when trying to extract
a large amount of data.

CSCuv05285

Meeting Center

Meeting Center: Screen


sharing may freeze for
certain participants when
presenter is sharing
through a CMR endpoint.

CSCuv36738

My WebEx

Username: Ability to
change username on a
tightly coupled site has
been restricted. The
ability for one user to
update another username
is no longer available.

CSCuv42317

Productivity Tools

Productivity Tools: When


using PT with EMC
SourceOne, Outlook
might freeze.

CSCuv50187

All

Meeting reported Error


[63, 22] when adding
more CCA numbers.

WebEx Release Notes (WBS31)


22

WebEx Open and Resolved Bugs (WBS31)


Open Bugs for WebEx (WBS31)

Identifier

Severity

Affected Area

Description

CSCuv35672

Productivity Tools

Meeting Center: May not


correctly record full
connection time(meeting
end time) if the host gets
disconnected from the
meeting.

CSCuv12024

Meeting Center

Meeting Center: In some


cases during Application
Sharing, participants may
intermittently see a black
screen for a few seconds.

CSCuv47556

Meeting Center

Meeting Center: In some


cases, when a PowerPoint
file is being shared
through file sharing, and
auto-advance slides is
being used, the text on the
Start/Stop button does not
refresh properly. (Though
the button functionality
still works properly.)

CSCuv68193

All

Cross Platform Known


Issues: Using FireFox
with proxy only
accessible through VPN
may fail to join a WebEx
meeting. Remove proxy
or connect to VPN will
solve the issue.

CSCuv64213

Productivity Tools

Productivity Tools: When


trying to cancel a WebEx
meeting series scheduled
from Mac PT, an
incorrect error message is
displayed that the series
was scheduled with
Windows PT, resulting in
not being able to cancel
the WebEx series from
Outlook.

WebEx Release Notes (WBS31)


23

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.5)

Identifier

Severity

Affected Area

Description

CSCux94606

XMLAPI

XMLAPI: Preventing
multiple PR room
creation for a user
through XML API as
page does not support
this.

CSCux75775

MyWebEx

A known issue where


speaker video is frozen
for seconds in an MP4
recording.

Resolved Bugs for WebEx (WBS31.5)


Bug Number

Severity

Affected Product Area

Description

CSCuz95956

Event Center

Fixed an issue in Event


Center where the HTML
align="top" attribute was
not being accepted in the
Description field.

CSCuz98955

Event Center

Fixed an issue in Event


Center where the font size
used for the Description
field did not match the
other fields on the page.

CSCuz97683,
CSCuz88162,
CSCuz97693

Event Center

Fixed an issue in Event


Center where individual
polling results could not
be saved.

CSCuz90077

Support Center

Fixed an issue in Support


Center where disabling
the Enforce recording
automatically when
meeting starts option in
Site Admin caused the
allow overage option to
be inaccessible.

WebEx Release Notes (WBS31)


24

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.5)

Bug Number

Severity

Affected Product Area

Description

CSCuz86939

Site Administration

Fixed an issue where the


administration usage
report could not identify
internal and external
users.

CSCuz93821

All Centers

Addressed an issue where


users were prevented
from viewing preliminary
reports from My WebEx.

CSCuy5973

All Centers

Addressed an issue where


Microsoft Internet
Explorer 11 browsers
were unable to access
Personal Room pages.

CSCuz88062

URL API

Addressed an issue with


first time mobile users not
being directed to app
stores to download
WebEx, when
cross-launching from
their mobile calendar
invites.

CSCuz71729

URL API

Fixed an issue where a


host could not start an
Event Center meeting
from email if it was
scheduled in Productivity
Tools.

CSCva06688

URL API

Fixed an issue where


Productivity Tools for
Mac could not sign in if
the user or the meeting
information contained
special characters.

CSCuz97711

Site Administration

Updated the confusing


strings for service
requests and new signup
requests in the Site
Administration home
page.

WebEx Release Notes (WBS31)


25

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.5)

Bug Number

Severity

Affected Product Area

Description

CSCuy59813

Meeting Center

Addressed an issue with


Internet Explorer 11 on
Windows 10 where the
user was prompted to
download an application
instead of joining
meetings.

CSCva06629

Meeting Center

Added visual instructions


in the Join Meeting screen
for Firefox 47 and later
browsers, informing users
to allow ActiveTouch
General Container to be
run in order to join their
WebEx meeting

CSCva19343

Site Administration

Fixed an issue where site


administrators could not
reassign or delete
recordings when editing
user pages.

CSCuz75441

Training Center

Fixed an issue in Training


Center where Mute on
entry was not working
properly for VoIP Only
sessions

CSCuz83890

Meeting Center

Fixed an issue in Meeting


Center where, in some
cases, a DLL file could
cause the client to crash.

CSCuz93003

Training Center

Fixed an issue in Training


Center where audio could
not be heard by all
attendees in VoIP Only
practice sessions.

CSCva18277

Meeting Center

Fixed an issue where, in


some cases, the arrows to
scroll between participant
video thumbnails did not
display properly.

WebEx Release Notes (WBS31)


26

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.4)

Bug Number

Severity

Affected Product Area

Description

CSCva29145

Meeting Center (Mac)

Fixed an issue where the


Meeting Center
application would freeze
in Mac OS 10.7.5.

CSCva08236

Meeting Center

Fixed an issue where


registration links that
were copied from email
messages to Microsoft
Word did not open the
registration page, but
instead redirected to a
page asking for the user
to enter the meeting
number.

Resolved Bugs for WebEx (WBS31.4)


Bug Number

Severity

Affected Product Area

Description

CSCuz46093

Support Center

Fixed an issue with


Support Center where the
pre-session join page
would display an "Invalid
Session number" error
even though a valid
session number was
entered.

CSCuz37244

Meeting Center, Training Fixed an issue in the My


Center, Event Center
WebEx > Preferences
page under Scheduling
Options, where the host
could not fill in an email
address with capital
letters in the scheduling
permission field.

CSCuw35518

Meeting Center

Fixed an issue where


Personal Room settings
are incorrectly changed
when the site
administrator makes
unrelated configuration
changes.

WebEx Release Notes (WBS31)


27

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.4)

Bug Number

Severity

Affected Product Area

Description

CSCuz51523

Meeting Center

Added pagination to the


Browse Meetings page to
prevent the retrieval and
display of a large number
of meetings to the user.

CSCuz51035

Training Center

Fixed an issue in Training


Center where promotion
codes newer than the
recording creation date
were being rejected.

CSCuz33894

Productivity Tools

Fixed an issue where


meeting series exceptions
that were edited in
Productivity Tools for
Windows could not be
edited or deleted in
Productivity Tools for the
Mac.

CSCuz41162

Productivity Tools

Fixed an issue in
Productivity Tools for
Windows where users
could not edit a Microsoft
Outlook meeting
occurrence with only
TelePresence room
invitees.

CSCuz34010

Productivity Tools

Fixed an issue where


Productivity Tools for the
Mac showed inconsistent
product version numbers
in the About dialog and
in file information.

CSCuz53295

Productivity Tools

Fixed an issue where


Productivity Tools for the
Mac wouldn't allow
deleting Collaboration
Meeting Rooms (CMR)
Hybrid meeting when the
Cisco TelePresence
Management Suite (Cisco
TMS) service URL in site
administration ended with
a slash "/".

WebEx Release Notes (WBS31)


28

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.4)

Bug Number

Severity

Affected Product Area

Description

CSCuz53490

Productivity Tools

Fixed an issue where


users could not use
Windows Productivity
Tools for Windows to
schedule a meeting on
behalf of another host
when one Microsoft
Exchange account had
multiple email addresses.

CSCuz53729,
CSCuz65839

Productivity Tools

Fixed an issue where


Productivity Tools
wouldn't allow deleting a
Collaboration Meeting
Rooms (CMR) Hybrid
meeting when the meeting
had passed the start time.

CSCuz69518

Event Center

Fixed an issue with Event


Center that prevented the
purchase of a program
that contained more than
20 live events or 20
recordings.

CSCuz71248

Meeting Center

Addressed an issue in a
recurring meeting series
where cancelling the
meeting prior to an
exception meeting
prevents the exception
meeting from being able
to be started by the host.

CSCuz53635

Meeting Center

Fixed an issue where an


incorrect country flag was
displayed in the "All
global call-in numbers"
dialog when a Canadian
number was in the default
Toll and Toll free
numbers.

CSCuz69641

Event Center

Fixed an issue where TSP


audio sites could only
support English language
in the Event Center
application.

WebEx Release Notes (WBS31)


29

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.4)

Bug Number

Severity

Affected Product Area

Description

CSCuz71844

Event Center

Fixed an Event Center


issue where the
Promotion Code field was
not displayed on the
payment page for
recordings.

CSCuz50064

Meeting Center

Fixed an issue in the


WebEx Whiteboard
where using the text tool
could cause WebEx to
crash.

CSCuz55272

Meeting Center

Addressed an issue where


an Android user
sometimes disables the
audio options of other
participants, if the
Android user joins a TSP
meeting before the host.

CSCuz76048

Site Administration

Fixed a site
administration issue
where the site information
page could not display the
page and application
versions with a consistent
version format.

CSCuz80455

WebEx Player

Fixed an issue that was


causing the Cisco WebEx
Player to crash when
playing WebEx
Recording Format Files
(WRF).

WebEx Release Notes (WBS31)


30

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.3)

Resolved Bugs for WebEx (WBS31.3)


Bug number

Severity

Affected Product Area

Description

CSCuy97210

Site Administration

Fixed an issue where site


administrators couldnt
perform the user import
and export at the backup
site when the support
GSB do import/export
user option was disabled
for the site, and showed
the message to customers
for notification.

CSCuz01830,
CSCuz02900

Meeting Center

Fixed an issue that caused


confusion about the
partial recording playback
feature by adding a
recording description in
the Edit Recorded
Meeting page to clarify
that specifying start and
end time will impact both
playback and downloaded
recordings.

CSCuy96360

Site Administration

Fixed an issue where


customers couldnt have
their Enterprise Edition
named host license limit
decreased by filing a
customer support ticket
even though the site
administrator had already
deactivated some of the
hosts on the site.

CSCuz07967

Site Administration

Fixed an issue in site


administration where
some settings had
different values for the
Page and User Export
CSV files.

WebEx Release Notes (WBS31)


31

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.3)

Bug number

Severity

Affected Product Area

Description

CSCuy89199

Meeting Center

For sites using telephony


service provider (TSP)
integrated audio, the
country Nigeria can now
be selected as the country
or region of the dial-in
phone number for a TSP
audio account.

CSCuy58110

Meeting Center

Fixed an issue where, in


some cases, meeting
participants' names would
display as anonymous.

CSCuz05180

Meeting Center

Fixed an issue where the


Host menu, Note, and
Closed Caption menus,
could not be seen after
passing the host role back
and forth.

CSCuy99245

Meeting Center

Fixed an issue with the


"Generate Problem
Report" feature on Mac,
where, in some cases, the
problem report could not
be saved.

CSCuz09930

Meeting Center

Fixed an issue where an


incorrect avatar was
shown on a video system
where the participant
name contained
non-ASCII characters.

CSCuy97252

Meeting Center

Fixed an issue in Meeting


Center where, in some
cases, the meeting would
not start when joining
through the Temporary
File Solution.

CSCuz12264

Meeting Center

Fixed a minor display


issue with avatars in the
Mac version of the
WebEx meeting
application.

WebEx Release Notes (WBS31)


32

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.3)

Bug number

Severity

Affected Product Area

Description

CSCuz09925

Meeting Center

Fixed an avatar display


issue between
TelePresence and Mac in
Meeting Center.

CSCuz11063

Meeting Center

Fixed an issue during


screen sharing where
attendees were unable to
see the presenters mouse
after reclaiming control.

CSCuz16479

Meeting Center

Fixed an issue in the


WebEx meeting
application where sharing
a media file may result in
the audio and video being
out of sync for attendees.

CSCuz09982

Productivity Tools

Fixed an issue in
Productivity Tools where
a WebEx meeting is
added automatically when
organizers only wanted to
schedule a Lync meeting.

CSCuz01900

Productivity Tools

Fixed an issue in
Productivity Tools where
an extra dash was
displayed in the call-in
toll-free number when
scheduling a
Collaboration Meeting
Rooms (CMR) Hybrid
meeting with TSP audio.

CSCuz10195

Productivity Tools

Fixed an issue in
Productivity Tools where
the option text Allow
external attendees
overlapped with other
options under the "Meet
Now" Settings tab of the
WebEx Settings dialog
box.

WebEx Release Notes (WBS31)


33

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.3)

Bug number

Severity

Affected Product Area

Description

CSCuz10189

Productivity Tools

Fixed an issue in
Productivity Tools where
the "Password" label
overlapped with its field
under "Meet Now"
Settings tab of the WebEx
Settings dialog box.

CSCuy70923

Productivity Tools

Fixed an issue in
Productivity Tools where
the meeting application
downloaded when starting
the meeting from
Productivity Tools, even
if the meeting application
was already installed.

CSCuz14329

Productivity Tools

Fixed an issue in the Mac


version Productivity
Tools where a meeting
series could not be edited
if one of its past
exceptions ended and was
deleted.

CSCuz14421

Productivity Tools

Fixed an issue in the


Windows version of
Productivity Tools where
the version number was
inconsistent between the
About dialog box and the
Microsoft Windows
program list.

CSCuz01886

Productivity Tools

Fixed an issue in
Windows Productivity
Tools where the
Remember me option
doesn't work for some
users.

WebEx Release Notes (WBS31)


34

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.2)

Bug number

Severity

Affected Product Area

Description

CSCuz16038

Productivity Tools

Fixed an issue for


meeting series' only
where meeting series that
were scheduled using the
Mac version of
Productivity Tools, but
one of the exceptions was
created using the
Windows version of
Productivity Tools, could
not be edited or deleted
by the Mac version of
Productivity Tools
anymore.

CSCuy86940

Productivity Tools

Blocked the Mac version


of Productivity Tools
from editing Personal
Room meetings that were
scheduled using the
Windows version of
Productivity Tools,
because Personal Room
meetings are not
supported in Mac version
of Productivity Tools for
this version.

CSCuy43861

Event Center

Fixed a spelling mistake


of the word "Registration"
in the Event Center page.

Resolved Bugs for WebEx (WBS31.2)


Bug number

Severity

Affected Product Area

Description

CSCuy45417

Site Administration

Fixed an issue where the


email notification for a
user to change the host
PIN length was still sent
to a user who was given
the CMR Cloud privilege
and then had it removed.

WebEx Release Notes (WBS31)


35

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.2)

Bug number

Severity

Affected Product Area

Description

CSCux05854

Meeting Center

Added logic to
automatically end the
meeting when the host's
scheduled meeting time
has ended and the host did
not join the meeting

CSCux05861

Meeting Center

Added logic to require the


host's presence for users
to join the meeting if they
reenter into a meeting that
was previously ended by
the host.

CSCuy44232

Event Center

Fixed an issue where


Event Center did not
display the HTML <img>
code that was embedded
in the description field for
a scheduled event.

CSCuy36106

Meeting Center

Added clear messaging


explaining to users why
they are required to reset
or set their audio PIN in
their preferences after log
in.

CSCuy44130

Training Center

Fixed an issue where


Training Center would
still show the Other
Teleconference Service
audio option in cases
where it was not
provisioned or enabled.

CSCuy48342

Training Center

Fixed an issue where


Training Center allowed
users to register for a
training session that had
already ended.

CSCuy52852

Meeting Center

Fixed an issue causing


high CPU usage on Mac
OS X Yosemite during
screen sharing and
application sharing.

WebEx Release Notes (WBS31)


36

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.2)

Bug number

Severity

Affected Product Area

Description

CSCuy63652

Meeting Center

Fixed an issue on the Mac


where a meeting would
load to 1% then quit, due
to an invalid .ini file.

CSCuy60621

Meeting Center

Fixed an issue where a


user may get a brief view
of the Personal Room
meeting before entering
the lobby.

CSCuy31417

Support Center

Fixed an issue in
WebACD where users
would intermittently
receive an error when
trying to join multiple
proxy sessions.

CSCuy11531

Productivity Tools

Fixed an issue where an


error message displayed
in the Microsoft
Windows10 Event viewer
when the Productivity
Tools service process
ended abnormally.

CSCux49709

Productivity Tools

Fixed an issue where the


meeting series time would
not be displayed correctly
on the WebEx site when
scheduling through
Microsoft Outlook (the
Outlook mail application
time zone differed from
the time zone on the
WebEx site).

CSCuy52914

Productivity Tools

Fixed an issue where


scheduling a CMR Hybrid
meeting with
TelePresence rooms
(without WebEx) and
then changing settings
would remove
TelePresence rooms.

CSCuy56725

Productivity Tools

Fixed an issue with


updating occurrences of a
meeting series in Outlook.

WebEx Release Notes (WBS31)


37

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.2)

Bug number

Severity

Affected Product Area

Description

CSCuy50949

Productivity Tools

Fixed an issue for CMR


Hybrid meetings that
happened when editing
occurrences of meetings
with Microsoft Outlook
Exchange cache disabled.

CSCuy66069

Productivity Tools

Fixed an issue with


WebEx not responding
when users tried to
schedule WebEx
meetings with the
Windows version of
Productivity Tools that
was mass deployed using
Microsoft Systems
Management Server
(SMS).

CSCuy84999

Site Administration

Resolved an email
template issue where one
variable was incorrectly
translated into German.

CSCuy94980

URL API

The regression for


BackURL argument
support with HTTP Get
requests is now fixed.

CSCuy90778

Meeting Center

Addressed an issue with


restricting Personal Room
attendee capacity to 25
instead of 1000, for
certain sites.

CSCuy95292

Training Center

Fixed an issue with


Training Center related to
correct posting of PayPal
funds.

CSCuy97907

Event Center

Fixed an issue with Event


Center related to API
scheduled events with
very long passwords.

WebEx Release Notes (WBS31)


38

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.1)

Bug number

Severity

Affected Product Area

Description

CSCuy99659

Site Administration

Resolved a site admin


issue for the sites that
have disabled Re-assign
NBR recording. The site
admin should not has the
ability to do the NBR
recording re-assignment
for these sites.

CSCuy99660

Meeting Center

Fixed an issue with


attendees getting a join
meeting error when
attempting to click a Join
link.

CSCuz10043

Event Center

Fixed an issue with Event


Center and displaying of
the Programs detail page.

Resolved Bugs for WebEx (WBS31.1)


Identifier

Severity

Affected Area

Description

CSCux76957

Productivity Tools

Fixed an issue for


Collaboration Meeting
Rooms (CMR) Hybrid
meetings scheduled with
WebEx Productivity
Tools where a users
email address was
mistaken for a Cisco
TelePresence system,
resulting in scheduling
errors.

CSCux72290

Meeting Center

Resolved an issue where


a user is not able to join a
meeting when Windows
proxy is set to Auto.

CSCux71288

Site Administration

Fixed an issue where


CMR Cloud entitlement
would not be accurately
displayed in WebEx site
administration options for
a host's account.

WebEx Release Notes (WBS31)


39

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.1)

Identifier

Severity

Affected Area

Description

CSCux49709

Productivity Tools

Resolved an issue where


a recurring meeting
scheduled with
Productivity Tools was
sometimes displaying an
incorrect date and time in
the WebEx site meeting
list.

CSCux45060

Productivity Tools

Fixed an issue with Mac


Productivity Tools where
TelePresence room
display does not match
the Cisco TelePresence
Management Suite (TMS)
system display.

CSCux14203

Meeting Center

Fixed an issue where


users in a CMR Cloud
meeting experience
freezing video or mosaic
video artifacts.

CSCux05819

Meeting Center

Fixed an issue where


participants using video
conferencing systems see
the last video-enabled
WebEx user's video
instead of the current
audio-only user's
silhouette.

CSCuw80533

Meeting Center

Fixed an issue where


users would see a
low-bandwidth error in
CMR Cloud meetings that
were started from a video
conferencing system.

CSCuw29737

Meeting Center

Fixed an issue where a


user whose profile names
contain nonalphabetic
characters is unable to
join a meeting with a
temporary application.

WebEx Release Notes (WBS31)


40

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.1)

Identifier

Severity

Affected Area

Description

CSCuv62624

Meeting Center

Fixed an issue where


audio is missing in a
CMR Hybrid meeting
recording.

CSCuy00213

Productivity Tools

Fixed an issue with


Productivity Tools not
responding after a
network certification error
was detected when
updating to a later version
of Productivity Tools.

CSCux77950

Productivity Tools

Fixed a Productivity
Tools issue where
scheduling an Event
Center meeting did not
follow the French event
invitation template.

CSCux86148

Productivity Tools

Fixed a Productivity
Tools issue where a
Cloud Collaboration
Management portal string
was not applied to the
Personal Room "meeting
in progress" email
template.

WebEx Release Notes (WBS31)


41

WebEx Open and Resolved Bugs (WBS31)


Resolved Bugs for WebEx (WBS31.1)

WebEx Release Notes (WBS31)


42

System Requirements and Cross-Platform


Information (WBS31)
WebEx System Requirements (WBS31)
Operating System and Browser Support
Windows

Mac OS X

Linux

Operating Systems

Windows Vista
10.7, 10.8, 10.9, 10.10,
32-bit/64-bit, Windows 7 10.11
32-bit/64-bit, Windows 8
32-bit/64-bit, Windows
8.1 32-bit/64-bit,
Windows Server 2008
64-bit, Windows Server
2008 R2 64-bit, Windows
10

Available WebEx
Services

All services

Ubuntu 12.x and 14.x


(Gnome), Red Hat 5, 6,
Open SuSE 13.1,
13.2,Fedora 19, 20 (all
32-bit)

Meeting Center, Training Meeting Center Event


Center, Event Center,
Center Training Center
Support Center
Remote Support

Minimum System Requirements


Processor

Intel Core2 Duo CPU


Intel (512 MB of RAM or Intel or AMD x86
2.XX GHz or AMD
more recommended)
processor (2 GB of RAM
recommended)

JavaScript

JavaScript and cookies


enabled

JavaScript and cookies


enabled

JavaScript and cookies


enabled

WebEx Release Notes (WBS31)


43

System Requirements and Cross-Platform Information (WBS31)


Operating System and Browser Support

Windows
Other

Mac OS X

Active X enabled
(unblocked for IE is
recommended) Java 6 or
later

Linux

Java 6, libstdc++ 6.0,


GNOME/KDE
windowing system

Browsers
Internet Explorer

7, 8 (32-bit/64-bit), 9
(32-bit/64-bit), 10
(32-bit/64-bit), 11
(32-bit/64-bit)

Mozilla
Firefox3

Latest

Safari
Chrome3

Latest

Latest

5, 6, 7, 8
Latest 32-bit/64-bit

Latest 32-bit/64-bit

1 Joining a Meeting on a Mac

Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously
relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did
not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user
is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then
starts the meeting.

When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After
you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event
from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally
selected and you will be able to join successfully.

2 Linux is not supported for Personal Rooms.


3 Using WebEx on Chrome and Firefox

Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided
for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through
a one-time process to add the extension and update the WebEx application. After the first time, users can join without the
extra steps.

Firefox 64-bit is not supported.

WebEx Release Notes (WBS31)


44

System Requirements and Cross-Platform Information (WBS31)


Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet Explorer 6 End of Support Announcement

Windows XP, Windows Server 2003, Mac OS X 10.6, and Internet


Explorer 6 End of Support Announcement
WebEx support for Windows Server 2003 and Mac OS X 10.6 ended with version WBS30. We no longer
test Windows Server 2003 and Mac OS X 10.6 with our products and cannot guarantee that WebEx will
continue to work on those platforms. Microsoft has announced that Windows Server 2003 is not supported
after July 14, 2015, and Apple has stopped providing updates and security patches for Mac OS X 10.6.
In addition, as was announced previously, WebEx support for Windows XP was ended January 2015.
Because these operating systems were no longer supported, starting with version WBS30, users are unable
to join or start WebEx meetings, Remote Access sessions, or Access Anywhere sessions, or use any other
WebEx applications from computers that use Windows Server 2003, Windows XP, or Mac OX 10.6.
We recommend that users upgrade their computers to a supported operating system so that they can continue
use WebEx without interruption. Users can also use WebEx from supported mobile devices.
WebEx no longer supports Internet Explorer 6, as of the WBS29.8 release, in order to be consistent with
current web standards. We recommend that you upgrade to a more recent version of Internet Explorer or use
a different browser.

Citrix XenDesktop and XenApp Support


The WebEx meeting application supports Citrix XenDesktop 5.6, 7.0, and 7.6 and XenApp 6.5 where the host
operating system and virtual operating system are both Windows (Windows 7 or Windows 8). The host
operating system is the operating system installed on the end users local computer. The virtual operating
system is the operating system delivered by the server.
WebEx Productivity Tools do not currently support XenApp. Support is planned for a future release.
See Cross-platform Known Issues and Limitations for additional information.

Language Support
Language

Meeting Center

Event Center

Training Center

Support Center

Chinese
(Simplified)

Yes

Yes

Yes

Yes

Chinese
(Traditional)

Yes

Yes

Yes

Yes

Danish

Yes

Yes

Yes

Yes

English

Yes

Yes

Yes

Yes

French

Yes

Yes

Yes

Yes

WebEx Release Notes (WBS31)


45

System Requirements and Cross-Platform Information (WBS31)


System Requirements for CMR Hybrid Meetings

Language

Meeting Center

Event Center

Training Center

Support Center

German

Yes

Yes

Yes

Yes

Italian

Yes

Yes

Yes

Yes

Japanese

Yes

Yes

Yes

Yes

Korean

Yes

No

Yes

Yes

Portuguese (Brazil) Yes

Yes

Yes

Yes

Russian

Yes

Yes

Yes

Yes

Spanish (European) Yes

Yes

Yes

Yes

Spanish (Latin
America)

Yes

Yes

Yes

Yes

Swedish

Yes

No

No

No

4 Mac localized languages are available only for Meeting Center. Training Center, Event Center, and Support Center do not support the localized languages.

System Requirements for CMR Hybrid Meetings


This information applies to WebEx Meeting Center and WebEx Productivity Tools.
Your system must meet the following requirements to use the latest version of WebEx Productivity Tools
features for scheduling CMR Hybrid meetings:
Cisco TelePresence Management Suite (Cisco TMS) version 15.0
Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) version 5.0
Cisco TelePresence Conductor version 4.0 might be required for use with some TelePresence servers.
WebEx Productivity Tools and WebEx site versions earlier than WBS30 and their corresponding Cisco TMS
and Cisco TMSXE versions are supported in specific, tested release sets for CMR Hybrid.
For known issues, refer to Known Issues and Limitations for Collaboration Meeting Rooms.

WebEx Release Notes (WBS31)


46

System Requirements and Cross-Platform Information (WBS31)


Cross-Platform Feature Support for Services and Platforms (WBS31)

Cross-Platform Feature Support for Services and Platforms


(WBS31)
Meeting Center
Windows

Mac OS X

Linux

Host meetings

yes

yes

yes

Attend meetings

yes

yes

yes

Join teleconference before yes


host

yes

yes

Attendee ready indicator yes

yes

yes

Quick Start tab (for


inviting and reminding
participants)

yes

yes

no

Send meeting transcript

yes

no

no

Power Panels (Delivers yes


full-screen views for
attendees while hosts use
controls to manage
meeting activity privately
behind the scenes)

yes

no

Application sharing and


annotation

yes

yes

yes

Web content browser


sharing and annotation

yes

yes

yes

Desktop sharing and


annotation

yes

yes

yes

File and whiteboard


sharing and annotation

yes

yes

yes

Web content sharing

yes

yes

yes

Remote desktop control

yes

yes

yes

WebEx Release Notes (WBS31)


47

System Requirements and Cross-Platform Information (WBS31)


Meeting Center

Windows

Mac OS X

Linux

Remote application
control

yes

yes

yes

Web browser remote


control

yes

yes

yes

Desktop remote control

yes

yes

yes

PowerPoint animations
and transitions

yes

view only

view only

Automatically play
presentations

yes

yes

yes

Automatically advance
presentations

yes

yes

yes

Chat

yes

yes

yes

High-quality video

yes

yes

view only

High-definition video

yes

yes

no

Full-screen video view


yes
with high-definition video

yes

no

Active-speaker switched yes


video

yes

yes

Offload video processing yes


to GPU

yes

no

Self view when sending


video

yes

yes

no

WebEx Audio

yes

yes

yes

Cisco Unified
no
MeetingPlace version 8.x
Audio

no

no

Third-Party Audio (TSP) yes

yes

no

Personal Conferencing

yes

yes

yes

Integrated Internet phone yes


(VoIP)

yes

yes

WebEx Release Notes (WBS31)


48

System Requirements and Cross-Platform Information (WBS31)


Event Center

Windows

Mac OS X

Linux

yes

no

no

Network-based recording yes


(ARF)

yes

yes

Stand-alone playback
(WRF/ARF)

yes

yes

no

Playback in browser
(WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Polling

yes

yes

yes

Printing

yes

no

no

File transfer (Basic


basic and advanced
transfer allows you to
publish files in a separate
window so that attendees
can download them.
Advanced transfer allows
you transfer files or
folders to and from
another person's
computer.)

basic

basic

Notes and closed


captioning

yes

yes

yes

Customized information
tab

yes

no

no

32-bit and 64-bit


Microsoft Outlook
integration

yes

no

no

Windows

Mac OS X

Linux

Host events

yes

yes

yes

Attend events

yes

yes

yes

Client-side recording
(WRF)

Event Center

WebEx Release Notes (WBS31)


49

System Requirements and Cross-Platform Information (WBS31)


Event Center

Windows

Mac OS X

Linux

Join teleconference before yes


host

yes

yes

Quick Start tab (for


inviting and reminding
participants)

yes

no

Attendee ready indicator no

yes

no

Power Panels (Delivers yes


full-screen views for
attendees while hosts use
controls to manage
meeting activity privately
behind the scenes.)

yes

no

Panelists

yes

yes

yes

Q&A

yes

yes

yes

Application sharing and


annotation

yes

yes

yes

Web content browser


sharing and annotation

yes

yes

yes

Desktop sharing and


annotation

yes

yes

yes

File and whiteboard


sharing and annotation

yes

yes

yes

Web content sharing

yes

yes

yes

PowerPoint animations
and transitions

yes

view only

view only

Automatically play
presentations

yes

yes

yes

Automatically advance
presentations

yes

yes

yes

Chat

yes

yes

yes

High-quality video

yes

yes

view only

High-definition video

no

no

no

WebEx Release Notes (WBS31)


50

yes

System Requirements and Cross-Platform Information (WBS31)


Event Center

Windows

Mac OS X

Linux

yes

yes

yes

Active-speaker switched yes


video

yes

yes

Offload video processing no


to GPU

no

no

Self view when sending


video

yes

yes

no

WebEx Audio

yes

yes

yes

Cisco Unified
no
MeetingPlace version 8.x
Audio

no

no

Third-Party Audio (TSP) yes

no

no

Integrated Internet phone yes


(VoIP)

yes

yes

Client-side recording
(WRF)

no

no

Network-based recording yes


(ARF)

yes

yes

Stand-alone playback
(WRF/ARF)

yes

yes

no

Playback in browser
(WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Polling

yes

yes

yes

Printing

yes

no

no

Full-screen video view


with high-quality video

yes

WebEx Release Notes (WBS31)


51

System Requirements and Cross-Platform Information (WBS31)


Support Center

Windows

Mac OS X

Linux

File transfer (Basic


basic and advanced
transfer allows you to
publish files in a separate
window so that attendees
can download them.
Advanced transfer allows
you transfer files or
folders to and from
another person's
computer.)

basic

basic

Customized information
tab

yes

no

no

32-bit and 64-bit


Microsoft Outlook
integration

yes

no

no

Windows

Mac OS X

Linux

Host support session

yes

yes

yes

Attend support session

yes

yes

yes

Record sessions

yes

no

no

Remote computer access yes

yes

yes

Desktop sharing and


annotation

yes

yes

yes

File sharing and


annotation

yes

no

no

Share web content


(customer service
representative)

yes

no

no

View web content


(customer)

yes

yes

no

Remote print

yes

no

no

Chat

yes

yes

yes

Support Center

WebEx Release Notes (WBS31)


52

System Requirements and Cross-Platform Information (WBS31)


Support Center

Windows

Mac OS X

Linux

Reboot remote computer yes


and reconnect (safe mode)

no

no

Display user system


information

yes

limited

limited

Log on as different user

yes

no

no

High-quality video

yes

no

no

High-definition video

no

no

no

Full-screen video view


with high-quality video

yes, but without


thumbnails

no

no

Active-speaker switched no
video

no

no

Offload video processing no


to GPU

no

no

Self view when sending


video

no

no

no

WebEx Audio

yes

yes

yes

Cisco Unified
no
MeetingPlace version 8.x
Audio

no

no

Third-Party Audio (TSP) no

no

no

Client-side recording
(WRF)

no

no

Network-based recording yes


(ARF)

yes

yes

Stand-alone playback
(WRF/ARF)

yes

yes

no

Playback in browser
(WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

yes

yes

yes

Integrated Internet phone yes


(VoIP)

WebEx Release Notes (WBS31)


53

System Requirements and Cross-Platform Information (WBS31)


Training Center

Windows

Mac OS X

Linux

basic

basic

Windows

Mac OS X

Linux

Host training sessions

yes

yes

yes

Attend training sessions

yes

yes

yes

Join teleconference before yes


host

yes

yes

Attendee ready indicator yes

yes

yes

Breakout sessions

yes

yes

yes

Hands-on Lab sessions

yes

yes

no

Q&A

yes

yes

yes

Quick Start tab (for


inviting and reminding
participants)

yes

yes

no

Power Panels (Delivers yes


full-screen views for
attendees while hosts use
controls to manage
meeting activity privately
behind the scenes.)

yes

no

Application sharing and


annotation

yes

yes

yes

Web content browser


sharing and annotation

yes

yes

yes

File transfer (Basic


basic and advanced
transfer allows you to
publish files in a separate
window so that attendees
can download them.
Advanced transfer allows
you to transfer files or
folders to and from
another person's
computer.)

Training Center

WebEx Release Notes (WBS31)


54

System Requirements and Cross-Platform Information (WBS31)


Training Center

Windows

Mac OS X

Linux

Desktop sharing and


annotation

yes

yes

yes

File and whiteboard


sharing and annotation

yes

yes

yes

Desktop sharing

yes

yes

yes

Remote application
control

yes

yes

yes

File and whiteboard


sharing and annotation

yes

yes

yes

PowerPoint animations
and transitions

yes

view only

view only

Automatically play
presentations

no

no

no

Chat

yes

yes

yes

High-quality video

yes

yes

view only

High-definition video

yes

yes

no

Full-screen video view


with high-quality video

yes

yes

no

Active-speaker switched yes


video

yes

yes

Offload video processing no


to GPU

no

no

Self view when sending


video

yes

yes

no

WebEx Audio

yes

yes

yes

Cisco Unified
no
MeetingPlace version 8.x
Audio

no

no

Third-Party Audio (TSP) yes

no

no

Integrated Internet phone yes


(VoIP)

yes

yes

WebEx Release Notes (WBS31)


55

System Requirements and Cross-Platform Information (WBS31)


Cross-Platform Known Issues and Limitations (WBS31)

Windows

Mac OS X

Linux

yes

no

no

Network-based recording yes


(ARF)

yes

yes

Stand-alone playback
(WRF/ARF)

yes

yes

no

Playback in browser
(WRF/ARF)

yes

yes

yes

Edit recordings (WRF)

yes

no

no

Polling

yes

yes

yes

Offline polling editor

yes

no

no

Renaming tabs (for file


sharing and polls)

yes

yes

no

Printing

yes

no

no

File transfer (Basic


basic
transfer allows you to
publish files in a separate
window so that attendees
can download them.
Advanced transfer allows
you to transfer files or
folders to and from
another person's
computer.)

basic

basic

Multimedia files

yes

yes (QuickTime)

no

Floating icon tray

yes

yes

no

32-bit and 64-bit


Microsoft Outlook
integration

yes

no

no

Client-side recording
(WRF)

Cross-Platform Known Issues and Limitations (WBS31)


This section contains known issues and limitations about the browsers and operating systems supported by
WebEx. For information about other known issues, see the individual release notes for each service.

WebEx Release Notes (WBS31)


56

System Requirements and Cross-Platform Information (WBS31)


Cross-Platform Known Issues and Limitations (WBS31)

Sharing Files from Personal My WebEx Folders


Users can no longer share files from their personal My WebEx folders, although all users can upload and
share files during a meeting.
Presentation Studio On Demand
Presentation Studio does not support OpenSolaris and later versions of Linux distributions.
Linux 64-bit support
64-bit Linux distributions are not officially supported.
Firefox 64-bit is not supported.
Microsoft Office 2007 support
Microsoft Office 2007 may display a security alert stating that the WebEx digital signature is invalid.
You may not be able to share Microsoft PowerPoint (PPT and PPTX) files. A workaround for this is to
share your screen or share the PowerPoint application.
Microsoft Office 2010 support
UCF Toolkit is not supported with Microsoft Office 2010 64-bit.
New animations, transitions, and 3D graphics introduced in Microsoft Office 2010 are not supported.
Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook
2010 64-bit.
Microsoft Office 2013 Support
If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
Animations and transitions
Embedded video or audio files
PowerPoint notes in a dedicated panel
UCF Toolkit
If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure that it continues to display properly in a WebEx meeting.
In a few cases, the following problems might occur:
Text and fill colors might be slightly different from the actual colors in a slide.
Some graphic elements might be missing from a slide.
Fonts might appear blurry on a slide or might be different from the original.
The size of shapes might be different from the original.
If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.

WebEx Release Notes (WBS31)


57

System Requirements and Cross-Platform Information (WBS31)


Cross-Platform Known Issues and Limitations (WBS31)

You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application
sharing or desktop sharing features instead.
You cannot share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing
feature. Use the application sharing or desktop sharing features instead.
Microsoft Office 2016 Support
Microsoft Office 2016 is supported in WebEx for Windows or Mac. However, file sharing PowerPoint
presentations sometimes causes an error. Also, file sharing multiple PowerPoint presentations at one time
may cause the application to stop responding.
Windows 2000
Windows 2000 is no longer supported starting in this release. Users of Windows 2000 may still be able to
join meetings, but performance is not guaranteed.
Mac OS
Users of Mac OS X 10.5 or earlier are no longer able to connect to a WebEx meeting.
Users of the Mac PowerPC platform are no longer able to connect to a WebEx meeting.
The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac
systems.
Firefox 4.0 or later
WebEx supports only the 32-bit version of Firefox in Windows.
Firefox 43 or later
The WebEx Productivity Tools add-on for Firefox is not currently supported for Firefox version 43 or later.
We recommend that you use Internet Explorer instead.
Citrix XenDesktop and XenApp
Due to an architectural limitation of the virtual desktop environment, sending video in the WebEx
meeting application may not work smoothly. In addition, when sending video in a meeting, the frame
rate may be low. This results in a less-than-optimal user experience when sending video.
Some video files cannot be shared in a virtual desktop environment in the WebEx meeting application.
If the host operating system is Mac OS, webcam and microphone (either external or integrated) may not
be recognized and cannot be used in the WebEx meeting application.
Remote Access and Access Anywhere are not supported because the Remote Access and Access
Anywhere agents are automatically removed by the underlying Citrix platform after the operating system
restarts.
WebEx Productivity Tools do not currently support XenApp. Support is planned for a future release.
XenApp is not currently supported for any meetings that support TelePresence systems, such as CMR
Hybrid or CMR Cloud meetings.
Mac OS X 10.8 Mountain Lion

WebEx Release Notes (WBS31)


58

System Requirements and Cross-Platform Information (WBS31)


Cross-Platform Known Issues and Limitations (WBS31)

When starting or joining a meeting using PAC proxy on Mac OS X 10.8 Mountain Lion, the meeting application
crashes. This is an operating system bug that was reported to Apple (Apple bug report # 11844696). The issue
was resolved in the Mac OS X 10.8.2 build.
Internet Explorer 10 and 11
The "Enhanced Protected Mode" in Internet Explorer 10 and 11 on the desktop is not supported. Since this
mode offers plugin-free browsing experience, the WebEx add-ons are disabled and ActiveX or Java download
methods can be used. Users can still use the temporary folder solution (TFS) to join a meeting. Alternatively,
users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.
Turning on Compatibility View in Internet Explorer on the desktop might cause some WebEx pages to render
incorrectly. We recommend that you turn off Compatibility View for your WebEx site.
Google Chrome
Some Google Chrome users cannot access the Chrome Web Store. In this case the Cisco WebEx extension
file does not automatically install when the users join a meeting. These users are directed to a help page with
instructions to manually download and install the extension file.
Windows 8, 8.1, and 10
When you share your application or desktop in Windows 8, 8.1, or 10, other participants see windows with
a crosshatch pattern on top of the shared content in places where any panels are open. This occurs with all
panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We
recommend you keep panels closed as much as possible to provide a better viewing experience for other
participants. You can quickly hide or show all meeting panels by pressing Ctrl+Alt+Shift+H.
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.
When connecting to a remote computer with Windows 10, the local screen is not blacked out.
Application sharing is not supported for Windows apps.
Windows 10
Microsoft Edge browser limitations
The Edge browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading
and installing an executable file (.exe).
The Edge browser is supported only for starting and joining meetings, events, training sessions,
or support sessions in Meeting Center, Event Center, Training Center, and Support Center. It is
not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced
Recording Format Files (ARF).
Users cannot share the Edge browser in a WebEx meeting using the web browser sharing or
application sharing features. We recommend using screen sharing instead.
We recommend that you use Internet Explorer or another browser for WebEx until the Edge browser is
fully supported.
Firefox 64-bit browser limitations

WebEx Release Notes (WBS31)


59

System Requirements and Cross-Platform Information (WBS31)


Cross-Platform Known Issues and Limitations (WBS31)

The Firefox 64-bit browser is supported using the WebEx Temporary Folder Solution (TFS) by
downloading and installing an executable file (.exe).
The Firefox 64-bit browser is supported only for starting and joining meetings, events, training
sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center.
It is not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced
Recording Format Files (ARF).
We recommend that you use the 32-bit version of the Firefox browser until the 64-bit version is fully
supported.
Limitations for sharing content
When connecting to a remote computer with Windows 10, the local screen is not blacked out.
The Windows applications are not listed in the Add Application dialog box in Access Anywhere
or Remote Access.
If Meeting Center attendees try to save Universal Communications Format (UCF) files to their
local computers and have opened the Save Document dialog box, and then the host turns off the
option that allows users to save files, the attendees are still able to save the UCF files.

WebEx Release Notes (WBS31)


60

WebEx Audio (WBS31)


WebEx Audio Supported Platforms and Services
WebEx Audio (hybrid audio)
WebEx Audio (hybrid audio) provides flexibility for the attendees to join an audio conference using their
computer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it is available
when WebEx Audio is available within a WebEx meeting. Features such as muting and unmuting, icons, and
active-talker notification operate identically for attendees. Attendees may transition at any time from using
their computer to phone, or phone to computer. Attendee status and the mode that they are using to connect
to the conference can be seen in the Participant list.
WebEx Audio (hybrid audio) is supported on the following services and platforms:
Support for WebEx Audio Windows
(Hybrid Audio)

Macintosh

Linux and Solaris

Meeting Center

Yes

Yes

Yes

Training Center

Yes

Yes

Yes

Event Center

Yes

Yes

No

Support Center

No

No

No

WebEx Audio Feature Support


Note

For information about audio options supported for each operating system, see Cross-platform Features
and Known Issues.

WebEx Release Notes (WBS31)


61

WebEx Audio (WBS31)


WebEx Audio Feature Support

Available In
Feature

Description

Meeting Center Event Center

Support Center

Training Center

WebEx
Teleconference

This audio
option is
integrated into
your WebEx
online session.
Choose from
these options:

Yes

Yes

No

Yes

Audio broadcast One-way audio, No


for meetings
where attendees
only listen. A
host speaks by
using a
microphone
connected to
their computer.

Yes

No

No

Call in:
WebEx
provides a
toll or
toll-free
phone
number to
call when
joining a
session
(global
numbers
are also
available).
Call back:
When you
join a
session,
enter your
phone
number
and
WebEx
calls you.

WebEx Release Notes (WBS31)


62

WebEx Audio (WBS31)


WebEx Audio Feature Support

Available In
Feature

Description

Meeting Center Event Center

Integrated
Voice-over-IP
(VoIP) Audio

Instead of using Yes


a telephone, use
your computer
to send the
audio over the
Internet.

Personal
Conferencing

Personal
Yes
Conferencing
allows you to
start an audio
conference and
then optionally
expand the
meeting to
include an
online meeting
including video
conferencing.

Support Center

Training Center

Windows only

Yes

Windows only

No

No

No

Yes

Yes

Yes

A Personal
Conferencing
account can
have up to three
sets of access
numbers (host
and attendee
access codes).
To sign up for a
Personal
Conferencing
account, go to
the My WebEx
tab and select
Personal
Conferencing.
Other
Teleconference
Service

Use a third-party Yes


teleconference
service.

WebEx Release Notes (WBS31)


63

WebEx Audio (WBS31)


WebEx Audio Feature Comparisons

WebEx Audio Feature Comparisons


Feature

Description

Conference size When choosing 3,000 attendees


an audio option,
consider the size
of the group that
will attend your
session.
Multiple
speakers

How many
active speakers
are required in
the conference

Entry and exit


tones

WebEx can play No


to let you know
when attendees
join and leave
the session.

Mute on entry

Automatically
start the audio
conference

WebEx Release Notes (WBS31)


64

Integrated VoIP Personal


Conferencing

1000 attendees
(500 on
telephony and
500 on WebEx
VoIP)

500 attendees
500 attendees
(1,000 for
Training Center)

Audio Broadcast WebEx Audio

Only hosts,
No limitations
presenters and
panelists can
speak by default

No limitations

No limitations

Yes

No

Yes

Automatically n.a.
mute attendee
microphones
when they enter
the session.

Yes

Yes

No

Start the audio Yes


when an
attendee joins
the session. If
the host has not
yet joined,
attendees hear a
recorded
message that
informs them
that the host has
not yet joined.

Optional

No

Optional

WebEx Audio (WBS31)


WebEx Audio Feature Comparisons

Feature

Description

Audio Broadcast WebEx Audio

Integrated VoIP Personal


Conferencing

Save default
settings

Save default
Yes
audio settings in
your MyWebEx
profile to make
it easier to start
and schedule
session with
your preferred
settings.

Yes

Yes

Yes

Reports

Run reports that Yes


show your
WebEx audio
usage.

Yes

Yes

Yes

TCP/UDP
support

WebEx supports Yes


the UDP and
TCP protocols.

NA

Yes

NA

Support for
WebEx Audio
(hybrid audio)
meeting

WebEx Audio
Yes
(hybrid audio)
meeting where
attendees have
the flexibility to
join a
conference
through
telephone or
through
desktop-based
VoIP.

Yes

No

NA

5 WebEx Audio includes hybrid audio.

WebEx Release Notes (WBS31)


65

WebEx Audio (WBS31)


WebEx Audio Feature Comparisons

WebEx Release Notes (WBS31)


66

WebEx Video (WBS31)


WebEx Video Support
Video Requirements
WebEx video works with any computer that complies with the standard Meeting Center, Training Center, or
Support Center requirements. To be able to reach the video resolution of 360p, PCs must meet the following
minimum requirements:
CPU: Dual-core processor
RAM: 1 GB RAM
Camera: a high-quality video supported USB-based web camera (see list in High-Quality Video-Supported
Cameras.)
To be able to send high-definition video (720p), PCs must meet the following minimum requirements:
CPU: Quad-core processor (three or more meeting participants), Dual-core processor (two meeting
participants).
RAM: 2 GB RAM
Camera: a high-definition video supported USB-based web camera (see list in High-Definition
Video-Supported Cameras.)
To be able to receive high-definition video (720p), PCs must meet the following minimum requirements:
CPU: Dual-core processor
RAM: 2 GB RAM
To offload video decoding processing to the client's GPU for 720p, any of the following GPU chipsets are
required:
Windows(DXVA):
NVIDIA GeForce 9800GT

WebEx Release Notes (WBS31)


67

WebEx Video (WBS31)


Video Feature Support

NVIDIA GeForce GT 430


NVIDIA GeForce GTS 450
NVIDIA GeForce GTX 275
NVIDIA GeForce GTX460
NVIDIA GeForce GTX560
NVIDIA GeForce GTX560Ti
NVIDIA GeForce GT520
ATI Radeon HD 6950
Mac OS X(VDA):
NVIDIA GeForce9400M
NVIDIA GeForce320M
NVIDIA GeForce330M

Video Feature Support


Feature

Description

Up to
high-definition
resolution
(720p)

Video resolution Yes


can go up to
high-definition
720p resolution
(1280x720).

No

Yes

No

Up to
high-quality
resolution
(360p)

Video resolution Yes


can go up to
high-quality
360p resolution
(640x360).

Yes

Yes

Yes

Full-screen
video view

Full-screen
Yes
video view with
high-definition
or high-quality
video display
(depending on
monitor size)
and five video
thumbnails.

Yes

Yes

Yes (but does


not include
video
thumbnails)

WebEx Release Notes (WBS31)


68

Meeting Center Event Center

Training Center Support Center

WebEx Video (WBS31)


Video Feature Support

Feature

Description

Meeting Center Event Center

Training Center Support Center

Expanded
Expand the
Yes
full-screen video active speaker to
view
the whole
screen, which
also allows
high-definition
video to be
received.

Yes (Expanded Yes


full-screen view
without
high-definition
video)

No

Active speaker
video display in
full-screen
sharing view

Floating active Yes


speaker video
display when
sharing in
full-screen view.

Yes

Yes

In full-screen
view, the CSR
views video in a
separate panel;
the customer
views video in
an embedded
area of the
customer
console.

V
ideo self-view in
full-screen
sharing view

View self-view Yes


video in the
main video
display when
sharing in
full-screen view.
Start or stop
sending video
from the
self-view video
window.

Yes

Yes

No

Active speaker
switching

Automatic video Yes


switching to the
loudest active
speaker.

Yes

Yes

No

Video
thumbnails

Video-based
participant list
with video
thumbnails.

Yes

Yes

No

Yes

WebEx Release Notes (WBS31)


69

WebEx Video (WBS31)


High-Quality Video-Supported Cameras

Feature

Description

Meeting Center Event Center

Training Center Support Center

Auto-adjust
Video

Automatic
Yes
configuration of
participants'
video quality
according to
available
network
bandwidth.

Yes

Yes

Yes

Camera hot
plug-in

Attendees can
Yes
connect and
switch web
cams while in a
meeting.

Yes

Yes

Yes

Lock video

Presenter can
determine
whose video
will be
displayed to all
participants.

Yes

Yes

Yes

No

High-definition
video decode
offloading to
GPU

Supported GPU Yes


chipsets can
offload decode
processing from
the host CPU.

No

No

No

High-Quality Video-Supported Cameras


Most PC-compatible cameras should work with WebEx. The following cameras were tested by WebEx for
high-quality video:
Cisco VT Camera II
Cisco VT Camera III
Cisco Precision HD
Logitech HD Webcam C920
Logitech Quick Cam Pro 9000
Logitech QuickCam Orbit AF
Logitech QuickCam C905
Logitech QuickCam S7500
Logitech HD Pro Webcam C910

WebEx Release Notes (WBS31)


70

WebEx Video (WBS31)


High-Definition Video-Supported Cameras

Microsoft LifeCam HD
Microsoft LifeCam VX-1000
Microsoft LifeCam Cinema
Microsoft LifeCam VX-6000
Microsoft LifeCam NX-6000
Microsoft LifeCam VX-3000

High-Definition Video-Supported Cameras


The following cameras were tested by WebEx for high-definition video:
Logitech HD Webcam C310
Logitech HD Webcam C500
Logitech HD Webcam C510
Logitech HD Webcam C905/B905
Logitech HD Pro Webcam C910/B910
Logitech HD Webcam C920
Microsoft LifeCam HD-5000/HD-5001
Microsoft LifeCam HD-6000
Microsoft LifeCam Cinema
Microsoft LifeCam Studio
Cisco Precision HD
Cisco VT Camera III
Apple iSight HD

Known Issues and Limitations for Video (WBS31)


This section contains known issues and limitations that affect WebEx integrated video. For more information
about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx
services, see Cross-platform Features and Known Issues.
High-definition video
High-definition video is automatically turned off during application, desktop, and streaming media sharing.
It is automatically turned on again when those functions end.
Streaming media in Event Center stops presenter's video
In Event Center, playing video from a file and sharing it with all participants requires stopping the presenter's
video camera. The presenter can send only one video stream at a time. The presenter's video camera can be
turned back on again once he or she has finished streaming the file or media.

WebEx Release Notes (WBS31)


71

WebEx Video (WBS31)


Known Issues and Limitations for Video (WBS31)

This limitation has been added to protect subscribers from bandwidth issues that could result from a spike in
video traffic if multiple non-thumbnail video streams are sent to a large group of participants. The limitation
is expected to be removed in the future.
Streaming video file sharing
Streaming video files that are shared from the desktop version of WebEx cannot be viewed on mobile devices.

WebEx Release Notes (WBS31)


72

WebEx Productivity Tools (WBS31)


WebEx Productivity Tools Support (WBS31)
Microsoft Outlook Support
Microsoft
Outlook
Version/
Microsoft
Exchange
Server
Version

Windows
Vista

Windows 7
SP1

Windows 8

Windows 8.1 Windows 10

Mac OS 10.7
to 10.11

Microsoft
Yes
Outlook 2010
(32 bit and
64 bit)/
Microsoft
Exchange
Server 2007
(supported in
WBS27.22
and later)

Yes

Yes

Yes

Yes

No

Microsoft
Yes
Outlook 2010
(32 bit and
64 bit)/
Microsoft
Exchange
Server 2010

Yes

Yes

Yes

Yes

No

WebEx Release Notes (WBS31)


73

WebEx Productivity Tools (WBS31)


Microsoft Outlook Support

Microsoft
Outlook
Version/
Microsoft
Exchange
Server
Version

Windows 7
SP1

Windows 8

Windows 8.1 Windows 10

Mac OS 10.7
to 10.11

Microsoft
Yes
Outlook 2010
(32 bit and
64 bit)/
Microsoft
Office 365
Hosted
Exchange
Server

Yes

Yes

Yes

Yes

No

Microsoft
No
Outlook 2013
and
Microsoft
Outlook 2013
SP1 /
Microsoft
Exchange
2013

Yes

Yes

Yes

Yes

No

Microsoft
No
Outlook2013
and
Microsoft
Outlook 2013
SP1 /
Microsoft
Office 365
Hosted
Exchange
Server 2013
and 2013SP1

Yes

Yes

Yes

Yes

Limited
support
(possible
performance
issues)

Microsoft
Outlook
2016/
Microsoft
Exchange
2010

Yes

Yes

Yes

Yes

Yes

WebEx Release Notes (WBS31)


74

Windows
Vista

No

WebEx Productivity Tools (WBS31)


Microsoft Outlook 2016 Support (Mac)

Microsoft
Outlook
Version/
Microsoft
Exchange
Server
Version

Windows
Vista

Windows 7
SP1

Windows 8

Windows 8.1 Windows 10

Mac OS 10.7
to 10.11

Microsoft
Outlook
2016/
Microsoft
Exchange
2013

No

Yes

Yes

Yes

Yes

Yes

Microsoft
No
Outlook
2016/
Microsoft
Office 365
Hosted
Exchange
Server 2013
and 2013SP1

Yes

Yes

Yes

Yes

Yes

Microsoft
Outlook Mac
2011 version
14.X

Yes

Microsoft Outlook 2016 Support (Mac)


Microsoft Outlook 2016 for Mac version

WBS31 Productivity Tools support version

15.16 and 15.17 + Exchange earlier than 2013SP1

31.0.0.996 (WBS31.0)

15.18 and 15.19 + Exchange earlier than 2013SP1

31.1.0.56 (WBS31.1)

15.20 + Exchange 2013SP1

31.2.0.86 (WBS31.2)

15.18, 15.19, 15.20, and 15.21 + Exchange 2013SP1 and later

WebEx Release Notes (WBS31)


75

WebEx Productivity Tools (WBS31)


IBM Lotus Notes Support

IBM Lotus Notes Support


IBM Lotus
Windows Vista Windows 7
Notes Version/
Domino Server
Version

Windows 8

Windows 8.1

Windows 10

IBM Lotus
Notes/Domino
Server 6.5.3,
6.5.4, 6.5.5,
7.0.0, 7.0.1,
7.0.2

No

No

No

No

No

IBM Lotus
Notes/Domino
Server 8.0.0,
8.0.1

Yes

Yes

Yes

Yes

Yes

IBM Lotus
Yes
Notes 8.5 (32
bit, In Notes)/
Domino Server
8.5, 8.5.1, 8.5.2,
8.5.3 (supported
in WBS28 and
later)

Yes

Yes

Yes

Yes

IBM Lotus
Notes 9.0 (32
bit)/ Domino
Server 9.0
(supported in
WBS29.3 and
later)

Yes

Yes

Yes

Yes

Yes

Instant Messenger Support (32-bit versions only)


Instant Messenger Windows Vista
Name and Version

Windows 7

Windows 8/
Windows 8.1

Windows 10

Yahoo Messenger
7.0-8.3, 9.0, 10

Yes

Yes

No

No

Skype 3.1-3.8,
4.0.0.224, 4.2

Yes

Yes

No

Yes

WebEx Release Notes (WBS31)


76

WebEx Productivity Tools (WBS31)


Microsoft Office Support

Instant Messenger Windows Vista


Name and Version

Windows 7

Windows 8/
Windows 8.1

Windows 10

Google Talk
1.0.0.105, latest
version

Yes

Yes

No

No

IBM Lotus
Yes
Sametime 7.0, 7.5,
8.0

Yes

Yes

Yes

IBM Lotus
Sametime 8.0,
8.5.1, 8.5.2, 9.0
(embedded in
Lotus Notes)

Yes

Yes

Yes

Yes

Microsoft Office
Communicator
2005, 2007

Yes

Yes

No

No

Microsoft Office
Communicator
2007 R2

Yes

Yes

Yes

Yes

Windows
Messenger 2009

Yes

Yes

No

No

Windows
Messenger 4.7

No

No

No

No

Microsoft Lync
Yes
2010, 2013 (32 bit
only)

Yes

Yes

Yes

Microsoft Office Support


Microsoft
Office Version
Microsoft
Office Version

Windows Vista Windows 7

Windows 8

Windows 8.1

Windows 10

Microsoft
Office XP,
2003, 2007

Yes

Yes

No

No

Yes

WebEx Release Notes (WBS31)


77

WebEx Productivity Tools (WBS31)


WebEx Integration with Internet Explorer and Firefox

Microsoft
Office Version
Microsoft
Office Version

Windows Vista Windows 7

Windows 8

Windows 8.1

Windows 10

Microsoft
Yes
Office 2010 (32
bit and 64 bit)
(supported in
WBS27.22 EP4
and later)

Yes

Yes

Yes

Yes

Microsoft
Office 2013

No

Yes

Yes

Yes

Yes

Microsoft
Office 2016

No

Yes

Yes

Yes

Yes

WebEx Integration with Internet Explorer and Firefox


Browser Name Windows Vista Windows 7
and Version

Windows 8

Windows 8.1

Windows 10

Microsoft
Internet
Explorer 7.0

Yes

No

No

No

No

Microsoft
Internet
Explorer 8.0

Yes

Yes

No

No

No

Microsoft
Internet
Explorer 9.0

Yes

Yes

No

No

No

Microsoft
Internet
Explorer 10.0

No

No

Yes

Yes

No

Microsoft
Internet
Explorer 11.0

No

No

Yes

Yes

Yes

Microsoft Edge No
Browser

No

No

No

No

WebEx Release Notes (WBS31)


78

WebEx Productivity Tools (WBS31)


Single Sign-On Browser Support (Windows)

Browser Name Windows Vista Windows 7


and Version

Windows 8

Windows 8.1

Windows 10

Mozilla Firefox No
(earlier than
version 42)

Yes

Yes

Yes

Yes

Single Sign-On Browser Support (Windows)


Microsoft
Internet
Explorer
Version

Windows Vista Windows 7

Windows 8

Windows 8.1

Windows 10

Microsoft
Internet
Explorer 7.0

Yes

No

No

No

No

Microsoft
Internet
Explorer 8.0

Yes

Yes

No

No

No

Microsoft
Internet
Explorer 9.0

Yes

Yes

No

No

No

Microsoft
Internet
Explorer 10.0

No

Yes

Yes

Yes

No

Microsoft
Internet
Explorer 11.0

No

Yes

Yes

Yes

Yes

Microsoft Edge No
Browser

No

No

No

Yes

Chrome

Yes

Yes

Yes

Yes

No

WebEx Release Notes (WBS31)


79

WebEx Productivity Tools (WBS31)


Single Sign-On Browser Support (Mac)

Single Sign-On Browser Support (Mac)


Safari
Version

Mac OS
10.8

Mac OS
10.9

Mac OS
10.10

Mac OS
10.10.1

Mac OS
10.10.2

Mac OS
10.10.3

Mac OS
10.10.4

Mac OS
10.11

Safari 6.x Yes


latest

No

No

No

No

No

No

No

Safari 7.x No
latest

Yes

No

No

No

No

No

No

Safari 8.x No
latest

No

Yes

Yes

Yes

Yes

Yes

No

Safari 9.x No
latest

No

Yes

Yes

Yes

Yes

Yes

Yes

Active Directory Federation Services 2.0 Single Sign-On Support (Mac)


Safari
Version

Mac OS
10.8

Mac OS
10.9

Mac OS
10.10

Mac OS
10.10.1

Mac OS
10.10.2

Mac OS
10.10.3

Mac OS
10.10.4

Mac OS
10.11

Safari 6.x Yes


latest

No

No

No

No

No

No

No

Safari 7.x No
latest

Yes

No

No

No

No

No

No

Safari 8.x No
latest

No

No

No

No

No

Yes

No

Safari 9.x No
latest

No

No

No

No

No

Yes

Yes

Citrix Support
Citrix Version

Integration to Microsoft Outlook


2010

Integration to Lotus Notes 8.5.3

Citrix XenDesktop 5.6, 7.6

Yes

Yes

Citrix XenApp Share 6.5

No

No

WebEx Release Notes (WBS31)


80

WebEx Productivity Tools (WBS31)


Known Issues and Limitations for Productivity Tools (WBS31)

Known Issues and Limitations for Productivity Tools (WBS31)


Known Issues and Limitations for Productivity Tools Windows
The issues noted here affect all WebEx services unless indicated otherwise.
Firefox 43 or later
The WebEx Productivity Tools add-on for Firefox is not supported for Firefox version 43 or later. We
recommend that you use Internet Explorer instead.
Microsoft Outlook 2016
Although the Windows version of WebEx Productivity Tools supports Microsoft Outlook 2016 as of version
WBS30.3 and WBS29.13.70, due to changes in Microsoft Outlook 2016, Productivity Tools supports only
one email invitation template for all meetings, including CMR Hybrid meetings, WebEx-only, Personal
Conference, and Audio-only meetings. The email template that is supported is the attendee version that does
not contain the host key and host access code. Similar to the Mac experience, hosts will be able to view their
host key or host access code by logging into their WebEx site when joining their meeting.
The Windows version of Productivity Tools for Microsoft Outlook 2013 or earlier will still support two email
invitation templates (one for attendees, and one for hosts, which include the host key and host access codes).
The Mac version of Productivity Tools has always supported only one email template for all supported versions
of Microsoft Outlook.

Important

Customers using Productivity Tools with Outlook 2016 should install the latest version of Productivity
Tools; otherwise, the changes in Outlook 2016 will cause the older version of Productivity Tools to send
the host email invitation template to attendees.

If a host who is using Microsoft Outlook 2016 version edits meetings that were created with other supported
Windows versions of Microsoft Outlook in WebEx Productivity Tools version WBS29.13.10 or later, because
Microsoft Outlook 2016 is limited to only one email template, a new email template will be generated with
new content based on the single unified email template for both host and attendees
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is scheduling
meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013, the meeting email
invitation will show the WebEx information for both the original meeting and the edited meeting.
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is scheduling
meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013 to change the meeting
topic, date, or time, the user will see a message indicating that Microsoft Integration to Outlook cannot locate
the WebEx meeting information because the meeting is being edited, and selecting either OK or Cancel will
update the meeting with incorrect information.
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is scheduling
meetings on behalf of the first user edits that meeting using Microsoft Outlook 2007, the user will see a
message indicating that he or she does not have appropriate permissions to edit the meeting and will not be
able to save the change.

WebEx Release Notes (WBS31)


81

WebEx Productivity Tools (WBS31)


Known Issues and Limitations for Productivity Tools Windows

Windows 10
If a Windows user has installed a version of WebEx Productivity Tools that is earlier than version WBS30.1
and then upgrades to the Windows 10 operating system, the start menu command for WebEx Productivity
Tools will still appear in the "WebEx" folder on the start menu, rather than in the "WebEx Productivity Tools"
folder. To show the command correctly in the "WebEx Productivity Tools" folder, the user should uninstall
WebEx Productivity Tools and then install version WBS30.1 or later.
EMC SourceOne
EMC SourceOne is not supported by WebEx Productivity Tools. Users of EMC SourceOne might experience
performance issues.
Default meeting templates
If the First attendee to join will be presenter option is enabled in Site Administration, this option will be
enabled by default in the meeting scheduler on your WebEx site. It will also be enabled in the default meeting
template that you use in WebEx Productivity Tools for scheduling WebEx meetings with Microsoft Outlook.
Custom meeting templates that have been created by users will not be impacted. If a host schedules meetings
using custom templates and wants to have the first attendee to join the meetings automatically become the
presenter, the host will need to manually enable the setting in the custom templates.
Email invitation templates
Changes have been made to the email invitation templates for Productivity Tools between WBS28.12.2 and
WBS29.13:
WBS28.9 toWBS28.12.27If CMR Hybrid was not enabled on the site, there were two email invitation
templates in the Windows version of WebEx Productivity Tools for WebEx-only, Personal Conference,
and Audio-only meetings-one for hosts, which included the host key and host access code, and one for
attendees, which did not include host key or host access code information. If CMR Hybrid was enabled
on the site, only one email invitation template was available for CMR Hybrid meetings, WebEx-only,
Personal Conference, and Audio-only meetings, and it was the attendee version that does not contain
the host key and host access code.
WBS29.11 toWBS29.13.2In the Windows version of WebEx Productivity Tools, only one email
invitation template was available for CMR Hybrid meetings, WebEx-only, Personal Conference, and
Audio-only meetings, and it was the attendee version that does not contain the host key and host access
code.
WBS29.13.10For WebEx-only, Personal Conference, and Audio-only meetings, two email invitation
templates are available in the Windows version of WebEx Productivity Tools again-one for attendees,
and one for hosts, which include the host key and host access codes. CMR Hybrid meetings still only
support one email invitation template, which is the attendee version that does not contain the host key
and host access code.
WBS29.8 toWBS29.13.10In the Mac version of WebEx Productivity Tools, only one email invitation
template is available for CMR Hybrid meetings, WebEx-only, Personal Conference, and Audio-only
meetings, and the attendee version that does not contain the host key and host access code.
The Mac version of WebEx Productivity Tools still uses a single email template, so if a host edits older
meetings with the Mac version of Productivity Tools that were created from the version WBS29.13 or later
Windows version of WebEx Productivity Tools, due to the Mac version limitation to one single email template,
a new email template will be generated with new content based on the single unified email template for both
host and attendees.

WebEx Release Notes (WBS31)


82

WebEx Productivity Tools (WBS31)


Known Issues and Limitations for Productivity Tools Windows

In addition, if a host forwards a WebEx meeting by using the Forward command in Microsoft Outlook,
Windows Productivity Tools will not be able to identify host's forwarding behavior and will send an email
for attendee's view in the email invitation instead of host's own email invitation.
In some complex circumstances, if a host cancels an individual meeting that is an exception to a meeting
series and then edits a meeting series, the cancellation notice for the meeting that is sent to attendees, which
is not supposed to contain WebEx meeting information because the meeting was canceled, would actually
contain updated information for the update meeting series.
Customized email templates
If a site administrator customizes both the host and attendee email templates to have the same content, the
attendee version of the email template is sent to both host and attendees.
Email invitations that require registration
If a meeting host updates a meeting that requires registration, all attendees receive an updated invitation that
includes a link to register for the meeting, including the attendees who have already registered.
Meetings with no invitees
WebEx meetings that do not have any invitees are not supported in WebEx Productivity Tools for Windows.
Recurring meeting support
Users cannot add a WebEx meeting to a single occurrence of a recurring meeting series if the recurring meeting
series does not have a WebEx meeting added to it. In addition, changes to a single occurrence of a recurring
CMR Hybrid (WebEx-enabled TelePresence) meeting series are not supported. See "CMR Hybrid
(WebEx-enabled TelePresence) integration issues" below for additional information about recurring meeting
limitations for CMR Hybrid meetings.
CMR Cloud issues
If a user is enabled for Collaboration Meeting Rooms (CMR) Cloud meetings, when the user adds a
TelePresence room as a room resource to a meeting series that has one or more exceptions, the meeting times
for the exception meetings will be the same as the meeting time for other meetings in the series.
Silent installation or mass deployment of Productivity Tools
If the administrator performs a silent installation or mass deployment of Productivity Tools for users at your
site, those users will not be able to edit any of the settings on the Tools panel of the WebEx Settings dialog
box. In addition, performing a silent installation may cause some settings on the Productivity Tools page of
the Site Administration tool to be ignored.
For the customers who have performed a mass-installation of WebEx Productivity Tools and try to upgrade
to a new version, we recommend that you perform a silent uninstallation first before performing a mass
installation of the new version.
In some silent upgrade cases, the version of Productivity Tools on the control panel will be reflected incorrectly.
This problem does not impact any Productivity Tools features and should be fixed in a future release.
For more information about silent installation or mass deployment of Productivity Tools, see IT Administrator
Guide for Mass Deployment of WebEx Productivity Tools.

WebEx Release Notes (WBS31)


83

WebEx Productivity Tools (WBS31)


Known Issues and Limitations for Productivity Tools Windows

Address button on WebEx Productivity Tools panel


On the WebEx Productivity Tools panel, the Address button that allows you to select email addresses from
your Microsoft Outlook address book is not supported for the 64-bit version of Microsoft Outlook.
Lync 2013 support
Lync 2013 support is limited because it does not allow Productivity Tools to change auser's status and
no longer supported embedding WebEx menu item into the Lyncright-click menu.
Silent upgrade
In some silent upgrade cases, the version of Productivity Tools on the control panel will be reflected incorrectly.
This problem does not impact any Productivity Tools features and should be fixed in a future release.
Links generated by WebEx centers and WebEx recording services
As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links.
WebEx site URL change
If a user signs in to WebEx Productivity Tools with a new WebEx site URL after the WebEx site has been
renamed, he or she is not able to edit the meetings that were scheduled with the previous WebEx site URL.
Allow people to join using WebEx option is always unchecked for CMR Hybrid (WebEx-enabled TelePresence)
meetings
In WBS29 and later, the Allow people to join using WebEx option is unchecked by default for each WebEx
meetingit is not sticky. If you want to turn it on, you must turn it on each time you schedule a new meeting.
This behavior is a change from the WBS28 behavior, where if you had turned on this option for a previous
meeting, that setting was preserved for subsequent meetings.
Firefox 43 or later
The WebEx Productivity Tools add-on for Firefox is not supported for Firefox version 43 or later. We
recommend that you use Internet Explorer instead.
Cross-platform support
Productivity Tools are available for the Microsoft Windows and Mac platforms; they are not available on the
Linux, Unix, and Solaris platforms.
Integration to Microsoft Outlook
WebEx Productivity Tools does not support having more than one version of Microsoft Outlook installed
on the same computer.
Attendee registration can not be enabled for recurring WebEx meetings scheduled using Outlook
integration.
If a template used during Outlook integration has the Mute on Entry option turned on, you will still hear
a sound as attendees join the session.

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If the Outlook software has different time zone settings as compared to the WebEx site, a WebEx meeting
that is scheduled using the Outlook integration will not show up correctly on WebEx site. On the host
and attendee's Outlook calendars, however, the time zone for the meeting schedule still appears correctly.
A Training Center meeting that is scheduled using Outlook integration has the following limitations:
It is not possible to specify "Listed for authorized users only."
It is not possible to reserve Hands-on Lab computers.
It is not possible to specify a registration close date and a maximum number of registrations.
It is not possible to invite attendees as presenters into the training session.
It is not possible to assign attendee privileges.
It is not possible to edit the type of email messages you want to send when different events happen.
It is not possible to add tests and course material.
The option to join a meeting before the host is not available for recurring Training Center sessions.
An Event Center meeting that is scheduled using Outlook integration has the following limitations:
It is not possible to assign a program.
It is not possible to assign multiple time zones to an event.
It is not possible to add event options such as uploading a host or presenter's image, uploading
event material, UCF auto play options, and so forth.
It is not possible to add presenters and panelists.
It is not possible to edit email template options for an event.
The option to join a meeting before the host is not available for recurring Event Center sessions.
If you schedule a meeting using Microsoft Outlook and then change the meeting information on the
WebEx service site, your changes will not appear in Outlook.
If you select multiple meetings in Outlook and delete or move them at the same time, those changes will
not appear on your WebEx service site.
If you schedule a new meeting in Outlook by copying an existing meeting, a new meeting is not created
on the WebEx service site. Instead, the same WebEx meeting link is shown on both the original and the
copied meeting.
The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using
Outlook integration.
Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook
2010 64-bit.
You cannot edit a meeting that is in progress.
The settings in the Scheduled Meetings tab of the WebEx Settings dialog box are not honored. The
default settings from the WebEx site meeting template are used instead. Users will still be able to leverage
the settings that are set while scheduling the meeting in Outlook.

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Sometimes scheduled meeting information is not included in the body of the email. This may be due to
Microsoft Word settings that prevent web pages from being displayed in Microsoft Outlook for Windows.
A suggested workaround is to unblock web pages in Microsoft Word:
1 In Microsoft Word, open the File menu.
2 Select Options, then select the Trust Center.
3 Select the Trust Center Setting button.
4 Select File Block Settings.
5 In the Open column, uncheck Web Pages.

Recurring meeting support


If a user cancels a WebEx meeting in Microsoft Outlook for Windows that is a series meeting with one
or more exceptions, and the user is using Microsoft Exchange server version 2013 or later, the WebEx
information is not completely removed from the cancelation email notification.
In Microsoft Outlook 2013 for Windows (15.0.4823.1000), updating a meeting series overwrites the
email message of exception meetings.
Meeting times are not displayed correctly in email invitations for a meeting series. This is because the
parameter %MeetingDate% is not supported. We recommend that you do not add this parameter to
display the meeting date when customizing email templates.
Lotus Notes integration
If a user who has Lotus Notes as his or her default email application opens the WebEx Productivity
Tools panel, enters an email address of an invitee, and then selects Meet Now, the meeting invitation
that is sent to that invitee will be empty and will not include any WebEx meeting information.
Adding HTML content in the WebEx calendar invitation will result in an error in Lotus Notes version
8.5.
The WebEx integration to Lotus Notes supports only limited rich text format features, such as hyperlinks
and images.
It is not possible to specify TSP telephony while scheduling a WebEx meeting using Lotus Notes
Integration.
WebEx Lotus Notes Integration requires a script to be inserted on the Domino database for each user.
As a result, a Notes user with "Editor" privileges can not install Lotus Notes Integration by just running
an MSI available from the Support page. For a Lotus Notes user with "Editor" privileges, a Domino
administrator must insert a WebEx script into the Notes database using the WebEx Lotus Notes Integration
Admin Tool.
Using the Lotus Notes Integration MSI file, only a Lotus Notes user with "Manager" and"Designer"
privileges can install WebEx Lotus Notes Integration.
If a single occurrence of a recurring WebEx meeting is either deleted or rescheduled, the meeting
information is not updated on WebEx service site. In the host and attendee's Lotus Notes calendars,
however, the recurring meeting still appears correctly.
When a WebEx recurring meeting is scheduled to recur on alternate weeks (Biweekly, Triweekly, etc.)
in a Lotus Notes calendar, the recurring meeting appears to be scheduled on the WebEx service site as

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occurring weekly rather than recurring on alternate weeks. In the host and attendee's Lotus Notes
calendars, however, the recurring meeting still appears correctly.
Attendee registration can not be enabled for recurring WebEx meetings scheduled using Lotus Notes
Integration.
If a template used during Lotus Notes Integration has "Mute on Entry" option enabled, you will still
hear a sound as attendees join the session.
If the Lotus Notes client has different time zone settings as compared to the WebEx service site, a WebEx
meeting that is scheduled using Lotus Notes Integration will not show up correctly on WebEx service
site. On the host and attendee's Lotus Notes calendars, however, the time zone for the meeting schedule
still appears correctly.
Since Lotus Notes Integration does not use an email template, it is not possible to configure the content
of the host's and attendee's email invitations for WebEx meetings that are scheduled using Lotus Notes
Integration.
A Training Center meeting that is scheduled using Lotus Notes Integration has the following limitations:
It is not possible to specify "Listed for authorized users only"
It is not possible to reserve Hands-on Lab computers.
It is not possible to specify a registration close date and a maximum number of registrations.
It is not possible to invite attendees as presenters into the training session.
It is not possible to assign attendee privileges.
It is not possible to edit the type of email messages you want to send when different events happen.
It is not possible to add tests and course material.
The option to join a meeting before the start time is not available for recurring Training Center
sessions.
An Event Center meeting that is scheduled using Lotus Notes Integration has the following limitations:
It is not possible to assign Program.
It is not possible to assign multiple time zones to an Event.
It is not possible to add event options such as uploading a host or presenter's image, uploading
event material, UCF auto play options, and so forth.
It is not possible to add presenters and panelists.
It is not possible to edit email template options for an event.
The option to join a meeting before the start time is not available for recurring Event Center sessions.
If you schedule a meeting using Lotus Notes and then change the meeting on your WebEx service site,
your changes will not appear in Lotus Notes.
If you select multiple meetings in Lotus Notes and then delete or move them at the same time, those
changes will not appear on your WebEx service site.
If you schedule a new meeting in Lotus Notes by copying an existing meeting, a new meeting is not
created on WebEx site. Instead, the same WebEx meeting link is shown on the original and is copied
with the meeting.

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The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using
Outlook integration.
If host edits an already-scheduled Lotus Notes integration meeting and adds an attendee, the attendee
information is not posted to WebEx service site. As a result, for such attendees, this meeting will not
appear in the My WebEx My Meetings list of meetings to which you are invited.
Personal Room issues
If a host schedules a meeting in Microsoft Outlook using WebEx Productivity Tools for Windows and enters
the subject, and then selects Add Personal Room while the cursor is still in the subject field, the Personal
Room URL will overwrite the subject. However, if the host moves the cursor away from the subject field
before selecting Add Personal Room, the subject is not overwritten by the Personal Room URL.
WebEx One-Click/Instant messenger integrations/Microsoft Office integrations
If you use personalized joinlinks to automatically populate attendee names and email addresses on the
JoinMeeting page, some email gateways may truncate the links. Attendees can still click the links, but
the links do not automatically allow them to join the meeting; they will have to enter their name and
email address before joining the meeting. There is no known workaround at this time.
Using the One-Click user interface, it is not possible to invite an attendee as sales team member or as a
panelist.
If the instant messenger integration was installed using a silent installer, the user will need to log out
and log back in to their instant messenger to see the WebEx Productivity Tools integration features.
XenApp Support
WebEx Productivity Tools do not support XenApp.

Known Issues and Limitations for Productivity Tools Mac


The issues noted here affect all WebEx services unless specifically noted.
Firefox 43 or later
The WebEx Productivity Tools add-on for Firefox is not supported for Firefox version 43 or later. We
recommend that you use Internet Explorer instead.
EMC SourceOne
EMC SourceOne is not supported by WebEx Productivity Tools. Users of EMC SourceOne might experience
performance issues.
Productivity Tools version
Your Productivity Tools version must be version 2.40 or later in order to work with this version of the product.
Default meeting templates
If the First attendee to join will be presenter option is enabled in Site Administration, this option will be
enabled by default in the meeting scheduler on your WebEx site. It will also be enabled in the default meeting

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template that you use in WebEx Productivity Tools for scheduling WebEx meetings with Microsoft Outlook.
Custom meeting templates that have been created by users will not be impacted. If a host schedules meetings
using custom templates and wants to have the first attendee to join the meetings automatically become the
presenter, the host will need to manually enable the setting in the custom templates.
Email invitation templates
In the Mac version of WebEx Productivity Tools, only one email invitation template is available for CMR
Hybrid meetings, WebEx-only, Personal Conference, and Audio-only meetings, and the attendee version that
does not contain the host key and host access code. However, the host can select a link in the email invitation
to view host information on the meeting information page after logging in to their host accounts. Hosts can
also select Preferences within the WebEx Productivity Tools menu to view their audio information, if required.
This information is also available on the WebEx site in the Audio section of the Preferences page.
In WBS29.13, the Windows version of WebEx Productivity Tools regained the ability to have two separate
email templates, but The Mac version of WebEx Productivity Tools still uses a single email template, so if a
host edits older meetings with the Mac version of Productivity Tools that were created from the version
WBS29.13 or later Windows version of WebEx Productivity Tools, due to Mac version's limitation to one
single email template, a new email template will be generated with new content based on the single unified
email template for both host and attendees. In addition, if a host forwards a WebEx meeting through the
Forward command in Microsoft Outlook, Windows Productivity Tools will not be able to identify host's
forwarding behavior and will send an email invitation with the attendee view instead of the host's own email
invitation.
Email invitations that require registration
If a meeting host updates a meeting that requires registration, all attendees receive an updated invitation that
includes a link to register for the meeting, including the attendees who have already registered.
WebEx site URL change
If a user signs in to WebEx Productivity Tools with a new WebEx site URL after the WebEx site has been
renamed, he or she is not able to edit the meetings that were scheduled with the previous WebEx site URL.
CMR Hybrid meeting change
If a host using the Mac version of Productivity Tools schedules a CMR Hybrid meeting and schedules a
TelePresence room, and then the host drags the meeting to a new start time on the calendar or add a new
Telepresence room there may be a problem if the TelePresence room is already booked for the time. As a
result, the Cisco TelePresence Management Suite (Cisco TMS) server is not able to update the meeting because
of the conflict. In addition, the WebEx meeting cannot be moved back to the original start time.
CMR Cloud issues
If a user is enabled for Collaboration Meeting Rooms (CMR) Cloud meetings, when the user adds a
TelePresence room as a room resource to a meeting series that has one or more exceptions, the meeting times
for the exception meetings will be the same as the meeting time for other meetings in the series.
Microsoft Office 365 support
The Microsoft Office 365 application is not yet supported for the Mac version of WebEx Productivity Tools.
However, the Mac version of WebEx Productivity Tools does support Microsoft Outlook 2011 with the
Microsoft Office 365 Exchange server.

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Site administration options for Productivity Tools


In the Site Administration tool, on the Productivity Tools page, the options under "Installation Options" and
"Integrations" apply only to the Windows version of WebEx Productivity Tools. They do not affect the Mac
version Productivity Tools. In addition, the only integration that is available for the Mac version of Productivity
Tools is the integration to Microsoft Outlook.
Microsoft Outlook support
The Mac version of WebEx Productivity Tools has the following known issues and limitations for Microsoft
Outlook support:
WebEx Productivity Tools does not support having more than one version of Microsoft Outlook installed
on the same computer.
Only meetings scheduled from WBS29.8 or later are supported. Meetings that were scheduled with
earlier versions of WebEx centers are not supported.
Meetings from Cisco WebEx Meetings Server are not supported.
Some known issues may occur with WebEx Productivity Tools using Microsoft Exchange Server2007
and Microsoft Outlook for Mac.
If a user is updating the WebEx meeting on the Outlook calendar view instead of the editing window
of the occurrence, some issues will occur because some Outlook behaviors are not under WebEx
Productivity Tools' control in the Calendar view.
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is
scheduling meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013, the
meeting email invitation will show the WebEx information for both the original meeting and the edited
meeting.
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is
scheduling meetings on behalf of the first user edits that meeting using Microsoft Outlook 2013 to change
the meeting topic, date, or time, the user will see a message indicating that Microsoft Integration to
Outlook cannot locate the WebEx meeting information because the meeting is being edited, and selecting
either OK or Cancel will update the meeting with incorrect information.
If a user schedules a meeting in Microsoft Outlook 2016, and then later, that user or a user who is
scheduling meetings on behalf of the first user edits that meeting using Microsoft Outlook 2007, the
user will see a message indicating that he or she does not have appropriate permissions to edit the meeting
and will not be able to save the change.
Meeting times are not displayed correctly in email invitations for a meeting series. This is because the
parameter %MeetingDate% is not supported. We recommend that you do not add this parameter to
display the meeting date when customizing email templates.
In Microsoft Outlook 2016, an exception meeting opens when a user right-clicks an exception and selects
Open > Open Series.
Sign-in and sign-out process
For some circumstances, Productivity Tools for Mac might redirect the user to the WebEx site to log in
again and change his or her password.

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Productivity Tools for Mac supports enterprise single sign-on users; however, because there is no single
sign-out service from the enterprise site, the user can only switch his or her account when the single
sign-on token has expired.
Before single sign-on users first log in to WebEx Productivity Tools for the Mac, they must go to the
WebEx site to accept the site certification manually with Safari.
CMR Hybrid (WebEx-enabled TelePresence) integration issues
For CMR Hybrid meetings, email templates are supported in English only on both Windows and Mac.
The same issues that exist for the WebEx-enabled TelePresence integration (CMR Hybrid) for the Windows
version of WebEx Productivity Tools also apply to the Mac version. For more information about these issues,
see CMR Hybrid (WebEx-enabled TelePresence) integration issues in Known Issues/Limitations for Windows.
Hosts who are enabled for CMR Hybrid but do not have the WebEx setting in their Cisco TelePresence
Management Suite (Cisco TMS) will not be able to schedule TelePresence-only meetings using WebEx
Productivity Tools.
Although recurring meeting exceptions for CMR Hybrid meetings are now supported in WebEx Productivity
Tools. Orphan meetings are not yet supported. For example, you cannot add a WebEx meeting and TelePresence
rooms to a single occurrence of an Outlook-only meeting series. If you want to make these features available
for a single occurrence, you must make the whole series a WebEx and TelePresence meeting.
In the Mac version of WebEx Productivity Tools, if the host has scheduled a CMR Hybrid meeting and has
saved it and sent invitations to all attendees, and then later edits that meeting to add or delete one TelePresence
room from the email address field, all original attendees will automatically receive an update. This is unexpected
behavior, because usually Microsoft Outlook asks if you want to send an update only to the changed attendees
or to all attendees.
If the host removes an invitee or TelePresence room from a single occurrence of a recurring meeting series,
they will be removed from the whole meeting series. This issue occurs due to standard Microsoft Outlook
behavior for the Mac.
Active Directory Federation Services (ADFS) Single Sign-On 2.0 Support for Safari
Due to a known issue with Apple, Mac Productivity Tools users cannot sign in using single sign-on based on
Active Directory Federation Services (ADFS) 2.0 for Mac OS 10.10 to Mac OS 10.10.3 from either the Safari
browser or WebEx Productivity Tools for the Mac; however, this problem is resolved with Mac OS 10.10.4
and later.
Known Interoperability Issues between Windows and Mac
The following issues occur with the interoperability between the Windows and Mac versions of WebEx
Productivity Tools:
If a meeting series has exceptions that were scheduled with the Windows version of WebEx Productivity
Tools, or if a meeting series and its exceptions were updated with the Windows version of WebEx
Productivity Tools, Mac Productivity Tools Users will not be update the meeting series.
Any meeting that is scheduled or updated with the Windows version of Productivity Tools cannot be
canceled with the Mac version of Productivity Tools, whether it is a meeting series with no exceptions,
a meeting series with exceptions, a single exception to a meeting, a single occurrence of a meeting series,
or a single meeting.

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Lotus Notes
Lotus Notes is not supported in the Mac version of WebEx Productivity Tools.
XenApp Support
WebEx Productivity Tools do not support XenApp.

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Known Issues and Limitations for Meeting Center (WBS31)
This section contains known issues and limitations that affect only Meeting Center. For more information
about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx
services, see Cross-platform Known Issues and Limitations.
Recording playback on mobile devices
You cannot play back a network-based recording on a mobile device.
Default meeting templates
If the First attendee to join will be presenter option is enabled in Site Administration, this option is enabled
by default in the meeting scheduler on your WebEx site. It is also enabled in the default meeting template that
you use in WebEx Productivity Tools for scheduling WebEx meetings with Microsoft Outlook. Custom
meeting templates that have been created by users are not impacted. If a host schedules meetings using custom
templates and wants to have the first attendee to join the meetings automatically become the presenter, the
host must manually enable the setting in the custom templates.
Network-based recordings
Network-based recordings require a minimum bandwidth of 2.0 Mbps to play smoothly; otherwise, pausing
might occur.
Personal Rooms
Linux systems, BlackBerry 10 devices, and Windows 8 phonesYou cannot start or host a meeting in
your Personal Room using Linux systems, a BlackBerry 10 device, or a Windows Phone 8 device.
Personal Room lobbyUsers of the following devices or systems cannot wait in the lobby while a Personal
Room is locked: Linux systems, TelePresence devices, Windows Phone 8 device, and BlackBerry 10 devices.
In addition users who join only the audio portion of the meeting cannot wait in the lobby while a Personal
Room is locked. These users will receive a message that the room is locked, and will not be able to join until
the room is unlocked.
For additional issues that affect Personal Rooms and Collaboration Meeting Rooms (CMR), see Cross-platform
Features and Known Issues CMR.

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In-meeting experience
Keyboard navigation and screen reader support:
Video thumbnail items in the Participant panel do not support navigation using the Tab key.
Some items in file sharing and in the Polling panel don't support navigation using the Tab key.
Items within the video full-screen view don't support navigation using the Tab key.
Elements inside the video user interface don't support screen readers.
Video thumbnail items don't support screen readers.
The participant list within the Participant panel doesn't support screen readers.
Some elements for file sharing and in the Polling panel don't support screen readers.
The Pan tool is not available when viewing a file that is shared using file sharing.
The new interface is not available for Linux users.
On Mac, when the presenter annotates during application sharing or screen sharing (formerly called
desktop sharing) and takes notes or creates a poll, the Notes and Poll information cannot be saved.
On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the
annotation option that as last used is not remembered.
On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then
the presenter starts file sharing, the screen saver automatically quits.
Some custom Quick Start templates, created using older releases of Meeting Center, may not work after
upgrading to this release.
In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the
meeting to get disconnected for the presenter.
Anyone Can Share feature
The Anyone Can Share feature is not available on the Linux platform. It is also not available for mobile
users who are using earlier versions of the Cisco WebEx Meetings mobile app. This feature will be
supported in the Cisco WebEx Meetings app version 6.6 or later for iPhone and iPad, version 3.6 or
later for BlackBerry 10 devices, and version 6.5 or later for Android devices. Mobile users who have
earlier versions of the application can still be made presenters by passing the presenter role to them only
if the mobile app has presenter capabilities.
If a host starts a meeting on a desktop and then disables the Anyone Can Share feature while in a meeting,
participants in that meeting who are using earlier versions of the Cisco WebEx Meetings app for iPhone,
iPad, BlackBerry 10 devices, and Android devices will still be able to share.
Users of the Cisco WebEx Meetings mobile app will not be able to disable the Anyone Can Share feature
within a meeting, but will follow the site administration settings for that feature.
Leave meeting command
The Leave Meeting command is disabled for sites that use third-party telephony service provider (TSP) audio.

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Links generated by WebEx centers and WebEx recording services


As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links. More information and instructions
can be found in our Cryptographic Key Update for WebEx FAQ.
Windows 7
If a host starts an Event Center event with Audio Broadcast, other participants may join the Audio
Broadcast slowly.
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.
When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked
out.
Meeting Center attendees are able to save Universal Communications Format Files (UCF) to their
computers, even when the host has canceled the save privilege for them.
Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
When a Mac participant of a Meeting Center meeting is sharing and annotating the whiteboard, the
annotation color is incorrect when the square or oval shape is selected.
Windows 10
Microsoft Edge browser limitations
The Edge browser is supported using the WebEx Temporary Folder Solution (TFS) by downloading
and installing an executable file (.exe).
The Edge browser is supported only for starting and joining meetings, events, training sessions,
or support sessions in Meeting Center, Event Center, Training Center, and Support Center. It is
not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced
Recording Format Files (ARF).
Users cannot share the Edge browser in a WebEx meeting using the web browser sharing or
application sharing features. We recommend using screen sharing instead.
We recommend that you use Internet Explorer or another browser for WebEx until the Edge browser is
fully supported.
Firefox 64-bit browser limitations
The Firefox 64-bit browser is supported using the WebEx Temporary Folder Solution (TFS) by
downloading and installing an executable file (.exe).

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Known Issues and Limitations for Meeting Center (WBS31)

The Firefox 64-bit browser is supported only for starting and joining meetings, events, training
sessions, or support sessions in Meeting Center, Event Center, Training Center, and Support Center.
It is not supported for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for
WebEx Recording Format Files (WRF), or the WebEx Network Recording Player for Advanced
Recording Format Files (ARF).
We recommend that you use the 32-bit version of the Firefox browser until the 64-bit version is fully
supported.
Limitations for sharing content
When connecting to a remote computer with Windows 10, the local screen is not blacked out.
The Windows applications are not listed in the Add Application dialog box in Access Anywhere
or Remote Access.
If Meeting Center attendees try to save Universal Communications Format (UCF) files to their
local computers and have opened the Save Document dialog box, and then the host turns off the
option that allows users to save files, the attendees are still able to save the UCF files.

Microsoft Office 2013 Support


If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
Animations and transitions
Embedded video or audio files
PowerPoint notes in a dedicated panel
UCF Toolkit
If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure it continues to display properly in a WebEx meeting.
In a few cases, the following problems may occur:
Text and fill colors may be slightly different from the actual colors in a slide.
Some graphic elements may be missing from a slide.
Fonts may appear blurry on a slide or may be different from the original.
The size of shapes may be different from the original.
If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.
You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application
sharing or screen sharing (formerly called "desktop sharing") features instead.

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You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature.
Use the application sharing or screen sharing features instead.
Tagging internal participants
Tags for internal participants do not appear in the following cases:
When the participant joins from the Cisco WebEx Connect application
When the participant joins from mobile device
When a participant using One Touch TelePresence Plus is not using SAML single sign-on
In Personal Conference meetings
File sharing
If you are a host using Windows and do not have a universal printer driver installed on your system, you will
not be able to share any file types except Microsoft PowerPoint files during file sharing. In this case, the
system will provide an option to move to application sharing instead of file sharing or to install a universal
printer driver before you proceed. (Windows 7 systems come pre-installed with a universal printer driver.)
File sharing is not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
Streaming media sharing
Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X
480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF,
AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4.
MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed
QuickTime player
Recommended System requirements for video file sharing on Presenter side:
Core2-Duo E6750 @ 2.66GHz for VGA file is required
AMD 9650 2.3GHz (4 core) 8GB is preferred
Intel Core 2 Duo -E7400 2.8GHz 2.79GHz is preferred
File sharing is not supported for CMR Hybrid (WebEx-enabled TelePresence) meetings.
Streaming video files that are shared from the desktop version of WebEx can only be viewed on Android
devices.
Unable to join meeting
Linux/Unix users might not able to join the meeting if NTLM authentication is enabled with ISA proxy.
Viewing Office 2007 documents
Attendees who join a meeting from Linux/Unix may have display issues when the presenter shares a Microsoft
Office 2007 document. For example, some animations and pictures may not be displayed or become distorted.

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Known Issues and Limitations for Collaboration Meeting Rooms (WBS31)

Sharing Office 2010 documents


Some features newly introduced in PowerPoint 2010 such as 3D graphics, animations and transitions are not
supported and may be rendered as static objects when sharing presentations using those features.
Importing address books into Microsoft Outlook 2010
Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook
2010 64-bit.
Closing a meeting
In Internet Explorer 7, if there are multiple tabs open in the browser, and the WebEx "Meeting in Progress"
page is not the tab in the foreground, the meeting manager cannot be closed. The reason is that the "Close
meeting" confirmation dialog box becomes hidden if another tab is on top of the WebEx page.
Full-screen video view
When the presenter switches to full-screen video view while sharing his or her screen (formerly called "desktop
sharing"), an application, or a document, sharing is paused on the attendee side (the last-shared screen freezes)
if he or she has only one monitor. When the presenter exits full-screen video view, sharing automatically
resumes.
Attendees stay in full-screen video view when the presenter stops sharing and automatically exits full-screen
video view when the presenter starts sharing again.
If the presenter has two or more monitors, he or she can easily share content on one monitor and switch to
full-screen video view on another monitor.
Automatically restarting a meeting on a backup site
There is no automatic shared state recovery when a site becomes unavailable and automatically redirects to
your backup site that was backed up with the WebEx Global Site Backup (GSB) system. After the Meeting
window reconnects to the meeting on a backup site, the shared state is lost and the presenter must start sharing
content.
End-to-end encryption using PKI
End-to-end encryption of in-meeting data using a public and private key pair provided by the site administrator
is no longer supported. End-to-end encryption in a live meeting continues to be available using an automatically
generated session key only.

Known Issues and Limitations for Collaboration Meeting Rooms


(WBS31)
CMR Common Issues
This section contains known issues and limitations that affect only Collaboration Meeting Rooms (CMR)
meetings, such as CMR Cloud meetings and CMR Hybrid meetings:
Sending video from WebEx applications to video conferencing systems or applications

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CMR Common Issues

A CMR Cloud or CMR Hybrid meeting always starts at the best video resolution between TelePresence
(or other video conferencing systems or applications) and WebEx. If high-definition video is available,
it is available to all participants. If any participant on the WebEx side experiences poor network conditions,
the resolution between TelePresence and WebEx downgrades to accommodate that participant. As a
result, video resolution will also be poor for all other participants. The minimum bit rate a WebEx
application must process from the WebEx Cloud to be able to receive both video and application or
screen sharing (formerly called "desktop sharing") content is 1.2 Mbps. Less than that results in the
WebEx application showing only the shared application or screen.
Starting with WBS29.11, if, for reasons of low network bandwidth or conditions (such as CPU or RAM
use) that are local to the WebEx application, the WebEx application is not able to maintain the 1.2 Mbps
bit rate per the preceding, users see a "low-bandwidth" warning message instead of receiving TelePresence
video. In WBS29.11 and later, WebEx application users will automatically periodically retest their
connection to the WebEx Cloud to assess whether any network or local conditions have been remedied.
If they are able to send and receive video at a bit rate of 1.2 Mbps or greater, they are able to resume
sending and receiving video.
For information about recommended bandwidth configuration settings for CMR Cloud meetings, see
"Prerequisites" in Cisco WebEx Meeting Center with Collaboration Meeting Rooms Enterprise
Deployment Guide on the Cisco WebEx Meeting Center Configuration Guides page.
For information about recommended bandwidth configuration settings for CMR Hybrid meetings, see
"Prerequisites" in the " Cisco WebEx Features and Important Notes" chapter and "Tips for Troubleshooting
Low Bandwidth with the WebEx Meeting Center Client on Windows or Mac" in the "Troubleshooting"
chapter of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco
TelePresence Management Suite (TMS) Configuration Guides page. For additional information, refer
to the Cisco WebEx Network Bandwidth White Paper.
Presentation and data sharing quality
If you do not have adequate bandwidth, your presentation and data sharing in CMR Cloud and CMR
Hybrid meetings can degrade to XGA (1024 x 768 resolution) and 5 fps. On TelePresence systems,
users see a "letterbox" format. As of WBS29.8, up to 720 p resolution is supported as long as all WebEx
participants have at least 2 Mbps, and the data sharing can cover the whole TelePresence system screen
on both 4:3 and 16:9 TelePresence systems without cropping. Starting with WBS29.11, with TelePresence
Server 4.1 and Conductor XC 3.0, 1080 p resolution is supported as long as all WebEx participants have
at least 3 Mbps. If any participants in the meeting do not have the minimum bandwidth, all participants
drop to the next lowest data sharing resolution level. For example, if 720 p resolution was used, but one
participant has bandwidth that is below the threshold, the meeting resolution drops to 720 p for all
participants. Or, if TelePresence Server 4.1 and Conductor XC 3.0 are used, 1080 p would normally be
supported, but if one participant does not have least 3 Mbps, the data sharing resolution drops to 720 p
for all participants. The presentation and data sharing quality from TelePresence system to TelePresence
system does not change, and the resolution is based on TelePresence Server or Cisco TelePresence MCU
series settings. The presentation and data sharing quality from WebEx application to WebEx application
is good quality. These presentation and data sharing quality limitations do not apply to WebEx-only
meetings, which use a proprietary data rendering format.
In-meeting video experience
WebEx users can only see the active speaker or the most recently active speaker's video endpoint in the
WebEx application. Video endpoint users who are not talking don't show up in the WebEx application.
TelePresence video doesn't appear in WebEx thumbnails.
Video endpoint users can only see the active speaker or the most recently active speaker from WebEx
on their screens. WebEx users who are not talking don't show up on their screens.

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CMR Common Issues

If there is background noise in a TelePresence room, it can cause the video for that TelePresence room
to appear as the active speaker in the WebEx meeting. If needed, the host can use the Lock Video
command to lock the video display on another participant's video.
In a CMR Cloud or CMR Hybrid meeting, the participant videos of participants who have joined from
Apple iPads or iPhones over a mobile network are not visible on TelePresence systems, although audio
is still available. The participant videos would still be visible within WebEx applications. This problem
occurs because 180 p video is required to send video to TelePresence systems, but sending 180 p video
over mobile networks is not supported due to the Apple iTunes developer guidelines for applications.
This issue occurs only with mobile networks, and does not occur when participants using iPads and
iPhones are using Wi-Fi. In addition, iPad and iPhone users may also see a low-bandwidth warning
when trying to view the video of TelePresence participants, depending on the quality and data rate of
the connection, whether they are on a mobile network or on Wi-Fi.
Standard features
Some standard features, such as annotation and whiteboard sharing, are not supported in CMR Cloud
or CMR Hybrid meetings.
Full-screen video view
When presenters switch to full-screen video view while sharing their screen, application, or document,
sharing is paused on the attendee side (the last-shared screen freezes). When the presenter exits full-screen
video view, sharing automatically resumes.
Attendees stay in full-screen video view when the presenter stops sharing and automatically exit full-screen
video view when the presenter starts sharing again.
If the Mac or PC WebEx application has two monitors, users can display a full-screen view on one
monitor and full-screen or application sharing on the other monitor by dragging the video window to
the other monitor and selecting the "View all participants in full-screen view" icon.
Presenter may unintentionally disable video for all participants
If a WebEx user who is the presenter in the meeting unchecks the Video option in the Meeting Options
dialog box, video is disabled for all meeting participants, whether they joined from a WebEx meeting
application or from a video conferencing system. To restore video for all participants, the meeting host
or current presenter should check the Video option in the Meeting Options dialog box.
Welcome screen
By default, the WebEx welcome screen is not displayed on TelePresence devices, and we recommend
that it be turned off in site administration settings for both CMR Cloud and CMR Hybrid meetings.
Other teleconference audio
The audio connection option Other teleconference audio is not supported for CMR Hybrid and CMR
Cloud meetings.
Telephony service provider (TSP) audio accounts
For some telephony service provider (TSP) audio accounts, if a host with a TSP account schedules two
adjacent CMR Hybrid or CMR Cloud meetings, with the second one scheduled to start immediately
after the first one ends, and if the TelePresence scheduling system automatically extends the first meeting
past the scheduled end, the second meeting will end automatically because the same TSP audio account
and host access code cannot be used for both meetings at the same time.
To work around this problem, hosts can set up two different TSP audio accounts with different host
access codes, and use one account for the first meeting and the other account for the second meeting.

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CMR Cloud Issues

Another option is for the administrator to turn off the option for the TelePresence system that automatically
extends the meeting.
WebEx meeting features
If you are hosting a meeting that includes TelePresence systems (CMR Cloud or CMR Hybrid), the
following WebEx features are unavailable:
Polling
File Transfer
Chat (with TelePresence room participants)
For a list of compatible video systems and applications see Collaboration Meeting Rooms Cloud Compatibility
and Support

CMR Cloud Issues


Display names
Display names for video conferencing system users are not visible in the WebEx meeting video window.
This issue will be addressed in a future release.
Video call-back
The video call-back feature can only be initiated from Mac and Windows meeting applications.
Call-back can be received on SIP-based video conferencing systems, using a fully qualified domain
name format, such as <username>@<domain>.com.
If a meeting is locked before the user starts the video call-back feature, the user is allowed to receive a
call from the meeting.
Video call-back is not currently available on sites with third-party telephony service provider (TSP)
audio. This limitation will be addressed in a future release.
The video call-back feature is being released as a Beta feature to collect feedback from users. Some
functionality may not work as expected during the Beta phase.
Proximity join
Users of the Cisco WebEx Meetings mobile application should disconnect their existing audio call (on
the phone or using the Internet) before tapping the Proximity icon. Otherwise, the Proximity app is not
able to detect and instruct video conferencing systems to join a meeting.
In its default configuration, video conferencing systems do not allow remote control using the Proximity
application. For this feature to work, an administrator has to enable Proximity mode and the Call Control
service on the video conferencing system.
The Proximity join feature is being released as a Beta feature to collect feedback from users. Some
functionality may not work as expected during the Beta phase.
Linux systems, Blackberry 10, and Windows Phone 8 device support
CMR Cloud meetings are not currently supported on Linux systems, BlackBerry 10 devices, or Windows
Phone 8 devices.
File sharing or whiteboard sharing

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CMR Cloud Issues

If a WebEx user shares a file or a whiteboard in a CMR Cloud meeting, the file or whiteboard is not
visible to users who have joined from a video conferencing system or application. If the host is attempting
this kind of sharing from a desktop application, both the host and video conferencing system or application
users see a warning informing them about this limitation. We recommend that the host use application
sharing or screen sharing (formerly called "desktop sharing") instead.
Starting a Personal Room meeting from the mobile application
If the site administrator has specified that meeting passwords are required for a WebEx site, and hosts
try to start a meeting in a Personal Room using the Cisco WebEx Meetings mobile app, they see an error
message that the meeting cannot be started. If this happens, the host can follow these steps to correct
the situation:
1 Log in to the WebEx site.
2 Select My WebEx.
3 Select Preferences.
4 Select "Meet Now" Settings.
5 Uncheck the Use Personal Room for all my instant meetings option.
6 Enter a temporary meeting topic for Topic.
7 Enter a temporary meeting password for Meeting Password.
8 Scroll down and select Save.
9 Select the Preferences link on the left navigation bar again.
10 Select "Meet Now" Settings.
11 Check the Use Personal Room for all my instant meetings option so that it is now selected.
12 Scroll down and select Save.
Personal Room lobby
Participants who are waiting in a Personal Room lobby may become disconnected after a while if the
host does not start the meeting within 30 minutes of the time the first person joined from a video device
or application. Participants who are disconnected can always rejoin the host's Personal Room again.
Leaving and reentering a Personal Room
Sometimes, when hosts end a CMR Cloud meeting by leaving their Personal Room and then reentering
their Personal Room within a few seconds, they may hear an audio prompt about an invalid meeting. If
this happens, the host should hang up and wait a few seconds before redialing the Personal Room.
12-hour limit
A scheduled CMR Cloud meeting cannot last for more than 12 hours. Hosts and participants can reenter
the meeting, or can schedule a new one.
Telephony service provider (TSP) audio
For some WebEx sites that use third-party telephony service providers (TSP), TelePresence users may
not be able to join CMR meetings until they have configured the toll phone number for the teleconference
provider. To avoid this problem in a meeting, we recommend that hosts specify the toll number of the
TSP audio service when setting up their Personal Rooms.

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CMR Hybrid Integration Issues

Due to some dial-out sequences having multiple steps and longer prompt durations that cannot be
interrupted, it may take a while before the audio portion of a Personal Room meeting can be merged
into the TSP audio bridge. During this time, users who have joined from video devices or applications
have no indication that their audio is not being heard by users who have joined using WebEx. To avoid
this problem, all participants should wait until the TSP audio dial-out sequence is complete, which is
indicated by telephone handset icons appearing next to participants' names in the participants list.
Incorrect configurations
If a user is trying to join a meeting using a stand-alone video device or application or through a call
control and firewall traversal solution, and if they have not configured their systems correctly, they may
not be able to join meetings successfully. Site administrators should follow the guidelines in Cisco
WebEx Meeting Center with Collaboration Meeting Rooms Enterprise Deployment Guide on the
Configuration Guides page. Users should follow the guidelines in WebEx Meeting Center with
Collaboration Meeting Rooms (CMR Cloud) User Guide on the User Guides page.
Network problems
Due to network impairments or packet loss, the display names of participants who have joined a Personal
Room meeting from a video device or application may appear truncated in the video endpoint active
presence view for those users who have joined a CMR Cloud meeting from a video device or application.
Unencrypted TelePresence devices
If you set up a CMR Cloud meeting and attendees join through unencrypted TelePresence devices, this
WebEx meeting cannot be considered fully secured, since there are other devices whose connections
cannot be secured.
Known Issues for Using CMR Cloud with Lync or Skype for Business
Users need to dial into the meeting using the format <meetingnumber>.<sitename>@lync.webex.com
for a scheduled meeting or <hostID>.<sitename>@lync.webex.com for a Personal Room meeting.
Video addresses in this formation are not included in meeting invitations.
Content that is shared in a CMR Cloud meeting is transcoded into the main video channel in the
Skype for Business application.
The RTV video codec is not supported when using CMR Cloud with Lync or Skype for Business.
Users of the Mac OX version of Microsoft Lync 2011 can join only by audio.
To ensure 2-way video in a meeting users must select Video and then select Start Video.
After joining the meeting, users may need to select Start Video one more time.
The latest version of Skype for Business for Apple iPhone or iPad devices is 6.2.0.24
Known Issues for Using CMR Cloud with Spark and Firefox
When Spark users in Firefox share their screen, Webex users see a black screen, instead of the shared
content. When Webex users share their screen, Spark users in Firefox can see the shared content.

CMR Hybrid Integration Issues


The following issues apply to joint meetings with WebEx and TelePresence in the CMR Hybrid solution:
Participant list

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CMR Hybrid Integration Issues

The WebEx host in a joint CMR Hybrid meeting with WebEx and TelePresence is not able to see
a complete list of all WebEx and TelePresence participants.
TelePresence participants are listed as "TelePresence Systems" in the WebEx Participants list of
a CMR Hybrid meeting.
Exceptions to a recurring meeting series using WebEx Productivity Tools
Although recurring meeting exceptions for CMR Hybrid meetings are now supported in WebEx
Productivity Tools. "Orphan" meetings are not yet supported. For example, you cannot add a WebEx
meeting and TelePresence rooms to a single occurrence of an Outlook-only meeting series. If you want
to make these features available for a single occurrence, make the whole series a WebEx and TelePresence
meeting.
Edits to a meeting series with exceptions that were changed before version WBS30 follow Microsoft
Outlook's rules, where possible, regarding treatment of the exceptions' properties.
If a host edits the subject or changes the meeting time of a single occurrence of a recurring CMR Hybrid
meeting series by editing it directly in the Microsoft Outlook calendar, and then removes WebEx from
the entire series, the WebEx meeting information still appears in the exception meeting.
If the host scheduled a recurring CMR Hybrid meeting series, and the date of the first occurrence has
passed without that meeting being started, the host cannot update the date of that individual occurrence.
However, the host can change the date for the entire meeting series.
If you remove the WebEx meeting from an individual occurrence of a CMR Hybrid meeting series, you
change it to a TelePresence-only meeting. However, the Cisco TelePresence Management Suite (Cisco
TMS) still shows WebEx information for that exception meeting.
If you change all the individual meeting occurrences within a meeting series into exceptions, and you
then attempt to add a TelePresence meeting to the entire series, Cisco TelePresence Management Suite
for Microsoft Exchange (Cisco TMSXE) assumes the series in the past and does not give adequate
warning messages to the meeting scheduler or host. Users can work around this issue by deleting the
current series and creating a new series that has TelePresence added, and then editing the exceptions to
that series individually, as exceptions, or deleting all the exceptions and creating individual meetings.
Sharing web content
The Share > Web Content command is not supported for a CMR Hybrid meeting.
Exceptions to a recurring meeting series using WebEx Productivity Tools
Although exceptions to a recurring meeting series are supported for WebEx-only meetings on CMR
Hybrid sites and on CMR Cloud sites in WBS29.11, exceptions to recurring series are not supported in
WBS29.11 for CMR Hybrid meetings. Creating an exception meeting in a meeting series either using
Cisco TelePresence Management Suite (TMS)-based scheduling methods (Cisco TelePresence
Management Suite Administrator, Cisco Smart Scheduler, and so on.), or using mobile calendars synced
to Microsoft Exchange that connect to TMS may result in meetings where the WebEx portion of the
meeting cannot be joined through WebEx applications if the exception falls beyond the last regular
meeting occurrence in the meeting series.
The following issues exist for exceptions to a recurring meeting series using CMR Hybrid meetings and
Productivity Tools:
Exceptions to a recurring meeting series for CMR Hybrid meetings are still NOT supported as of
WBS29.13, and users are warned accordingly (for example, unsupported editing options are
disabled, and error messages are included in email invitations) when they attempt to schedule them
using Productivity Tools.

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CMR Hybrid Integration Issues

WebEx meeting applications and TelePresence devices can join the same CMR Hybrid meeting,
even if a normal exception to a meeting series has been created. WebEx does not support creating
orphan meeting exceptions, such as adding WebEx to a single occurrence of a meeting series.
Hosts can still edit the following items for a CMR meeting series that does not have exceptions:
WebEx special properties, such as alternate hosts, audio options, and the WebEx meeting password;
Microsoft Outlook common properties, such as subject and attendees; and TelePresence properties.
Once an exception has been made to a CMR Hybrid recurring meeting series, the following
conditions exist:
The Outlook common properties can still be edited for both the exception and the meeting
series.
The TelePresence properties cannot be edited for either the exception or the meeting series
(the panel for editing TelePresence settings is disabled).
The WebEx special properties cannot be edited for either the exception or the meeting series.
If a WebEx-only meeting series has exceptions, TelePresence cannot be added to it.
Unlike prior releases, in WBS 29.11.3 and later, the following features are not available for CMR
Hybrid users:
CMR Hybrid users cannot edit the TelePresence properties or WebEx special properties in
a CMR Hybrid series that has exceptions.
CMR Hybrid users cannot add or remove TelePresence or WebEx entirely from a series if it
has exceptions.
The Mac version of Productivity Tools, which is new in WBS29.13, is expected to have similar
limitations for exceptions to a meeting series.
Making someone presenter
A TelePresence system becomes the presenter when a VGA cable is connected to the laptop. In a standard
WebEx meeting, a user has to ask the host to make him or her the presenter. By default, the ability for
anyone in the meeting to "grab the ball" or request to be the presenter is enabled for CMR Hybrid users.
Starting in WBS29.11, the Anyone Can Share feature allows anyone to share without requesting to be
the presenter. This option is also enabled by default for CMR Hybrid users. If you are connected to both
Cisco Jabber and WebEx on the same computer and try to share content from Jabber, you get repeating
share windows. We recommend that you always share from WebEx if you have both Jabber and WebEx
on your computer.
Time zone
The time zone for the WebEx site must match the time zone for the Cisco TelePresence Management
Suite; otherwise the meeting time is not synchronized.
Leaving a meeting
Unlike WebEx-only meetings, which have an option to automatically extend if attended by audio-only
callers, when all TelePresence endpoints leave a CMR Hybrid meeting, if there are no users of WebEx
applications to pass the host role to (or if audio-only endpoints are the only other attendees of a CMR
Hybrid meeting), and capacity constraints on the TelePresence Management Suite do not allow the
TelePresence side of the meeting to automatically extend beyond the scheduled end time of the meeting,
the meeting ends.

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Known Issues and Limitations for Event Center (WBS31)

File sharing and whiteboard sharing


File sharing and whiteboard sharing are not supported in CMR Hybrid meetings. We recommend that
you use screen sharing or application sharing instead.
Audio codec
Cisco recommends the G.722 audio codec on the CMR Hybrid link for the best user experience. The
G.711 codec is also supported as an alternative. We do not recommend or support use of the G.729
codec on the CMR Hybrid link.

Known Issues and Limitations for Event Center (WBS31)


Recording playback on mobile devices
You cannot play back a network-based recording on a mobile device.
In-meeting experience
Keyboard navigation and screen reader support:
Video thumbnail items in the Participant panel do not support navigation using the Tab key.
Some items in file sharing and in the Polling panel don't support navigation using the Tab key.
Items within the video full-screen view don't support navigation using the Tab key.
Elements inside the video user interface don't support screen readers.
Video thumbnail items don't support screen readers.
The participant list within the Participant panel doesn't support screen readers.
Some elements for file sharing and in the Polling panel don't support screen readers.
The Pan tool is not available when viewing a file that is shared using file sharing.
The new interface is not available for Linux users.
On Mac, when the presenter annotates during application sharing or screen sharing (formerly called
desktop sharing) and takes notes or creates a poll, the Notes and Poll information cannot be saved.
On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the
annotation option that as last used is not remembered.
On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then
the presenter starts file sharing, the screen saver automatically quits.
Some custom Quick Start templates, created using older releases of Meeting Center, may not work after
upgrading to this release.
In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the
meeting to get disconnected for the presenter.

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Known Issues and Limitations for Event Center (WBS31)

Attendee invitations
Starting in WBS29.6, if a host removes any attendees for an event, the link to the event from the invitation
will no longer be valid for those removed attendees. If you are planning to invite people for a mass-mailing
list, we recommend that you use a third-party mailing service, and then link to the event address for attendees.
Links generated by WebEx centers and WebEx recording services
As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links.
Joining a WebEx meeting on Chrome and Firefox
Because of Google and Mozilla policy changes, users must manually enable the WebEx plug-in when using
Chrome and Firefox.
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.
When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked
out.
Meeting Center attendees are able to save Universal Communications Format Files (UCF) to their
computers, even when the host has canceled the save privilege for them.
Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
When a Mac participant of a Meeting Center meeting is sharing and annotating the whiteboard, the
annotation color is incorrect when the square or oval shape is selected.
Microsoft Office 2013 Support
If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
Animations and transitions
Embedded video or audio files
PowerPoint notes in a dedicated panel
UCF Toolkit
If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure it continues to display properly in a WebEx meeting.
In a few cases, the following problems may occur:
Text and fill colors may be slightly different from the actual colors in a slide.
Some graphic elements may be missing from a slide.

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Known Issues and Limitations for Event Center (WBS31)

Fonts may appear blurry on a slide or may be different from the original.
The size of shapes may be different from the original.
If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.
You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application
sharing or screen sharing (formerly called "desktop sharing") features instead.
You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature.
Use the application sharing or screen sharing features instead.
Mobile device support
Event Center is not currently supported on multiple devices.
Streaming media sharing
Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X
480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF,
AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4.
MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed
QuickTime player
Recommended System requirements for video file sharing on Presenter side:
Core2-Duo E6750 @ 2.66GHz for VGA file is required
AMD 9650 2.3GHz (4 core) 8GB is preferred
Intel Core 2 Duo -E7400 2.8GHz 2.79GHz is preferred

HTML email content


The content of the default HTML email and its corresponding iCalendar (.ics) template are not the same
[295149]
Description in iCalendar attachment
Due to an Outlook calendar limitation, the event description will not display in the iCalendar attachment if
description exceeds a certain length. The description does not display if the field length exceeds these limits:
In Microsoft Outlook 2000 the field length limit is 8KB.
In Microsoft Outlook 2003 the field length limit is 4KB.
In Microsoft Outlook 2007 there is no limit for field length. [271477]

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Known Issues and Limitations for Event Center (WBS31)

Attention indicator
When Web content is shared during an event, the attention indicator will stop tracking and will consider
everyone as paying attention.
Play button in Flash files
When a presenter is sharing a Flash (.swf) file, clicking the Play button will "pause" the file instead of playing
it. The Presenter needs to press the Play button twice in order to play the file. [289318]
Deleting meetings from My Meetings list
When the Delete from My Meetings when completed option is selected, an event will still appear on the My
WebEx My Meetings list if the host completes the event before the end time of event. The event will be deleted
from the My Meetings list after the schedule end time has elapsed. For example, if an event is scheduled for
10:00 to 11:00 a.m. and the host ends the event at 10.45 a.m., the event will still display under My Meetings
and the Event Center Calendar until 11.01 a.m., after the scheduled end of the meeting. The event will always
display when you turn on Show past events
Participants Panel on Solaris
Some non-English characters do not display correctly in the Participants Panel on Solaris machines. [276651]
Flash client
The Event Center Flash client has the following known issues:
The total number of attendees is not displayed to a Flash attendee
A Flash attendee cannot automatically view in full screen when Presenter is performing Desktop or
Application sharing
The mouse scroll button does not work in the Country and Region list of Global Call-in number
A Flash attendee cannot view the laser pen used during Presentation sharing
Flash Attendees are not included in Attendee Statistics when the Presenter shares an Audio or Video
file
Panelist names are listed chronologically and not alphabetically
No tool tip appears for the recording indicator
In full screen mode, the Global Call-in number is not displayed
The Feedback page will not be displayed if a pop-up blocker is enabled
In the Attendance report, a Flash attendee's real IP address will not be displayed; instead "127.0.0.1"
will be displayed
Switching poll coordinator role
During polling, if you switch the polling coordinator role, the Save Polling Result window will display.
Adding attendees to address book
From the event scheduler, if you select the option to add an attendee to your address book, an error message
displays when you click Add Attendee

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Known Issues and Limitations for Event Center (WBS31)

iCalendar attachment
When WebEx sends the first and second event reminder to attendees, the iCalendar attachment that attendees
use to automatically add the event to their calendar application is missing.
Email messages with iCalendar content
Due to an .ics limitation (iCalendar attachment), HTML email messages can not display content of .ics calendars
properly. As a result, for HTML email messages, we will pull in the content from plain text email messages.
This means if a user has customized an HTML email message, the customization can not be reflected in the
iCalendar attachment.
Importing a CSV file when Creating an invitation list
When creating an invitation list, the option to import a CSV file is not supported for MAC. As a result, the
Import CSV files button is unavailable for MAC and Safari.
Past events
The past event identification criteria is not consistent between the Event Center page and Welcome pages.
According to Event Center logic, an event belongs to past events after the scheduled start time is passed.
However, if the scheduled start time has passed, the event is still listed on the Welcome page, even when
Show past meetings is not selected. [244342]
Past events status shows on the Event Center calendar for attendee's view. When an attendee looks the Event
Center calendar and selects Show past events, all past events are displayed with Register and/or Not started
status; however, no status should appear for past events on an attendee's view. [244153]
Event templates
When a host saves the event as a template, the list of attendees and panelists is not saved; however, the panelist
information and the panelist password are saved. [180534]
Money symbol
The money symbol is missing for the budget field on the program information page. [183019]
Panelist information as search criteria
Panelist information can not be used as a search criteria on the Event Center search page. However, the search
can be done from the Welcome page [177716]
Saving user information when using Firefox
If a user is using Firefox, user information always is saved, regardless of whether Remember me on this
computer is selected. [228112]
Calendar display of daily audio-only events
Since Event Center does not have a concept of a recurring event, if a daily audio-only event is scheduled, the
Event Center calendar can not display it properly [161351]

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Known Issues/Limitations for Training Center (WBS31)

Known Issues/Limitations for Training Center (WBS31)


Links generated by WebEx centers and WebEx recording services
As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links.
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.
When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked
out.
Meeting Center attendees are able to save Universal Communications Format Files (UCF) to their
computers, even when the host has canceled the save privilege for them.
Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
When a Mac participant of a Meeting Center meeting is sharing and annotating the whiteboard, the
annotation color is incorrect when the square or oval shape is selected.
Microsoft Office 2013 Support
If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
Animations and transitions
Embedded video or audio files
PowerPoint notes in a dedicated panel
UCF Toolkit
If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure it continues to display properly in a WebEx meeting.
In a few cases, the following problems may occur:
Text and fill colors may be slightly different from the actual colors in a slide.
Some graphic elements may be missing from a slide.
Fonts may appear blurry on a slide or may be different from the original.
The size of shapes may be different from the original.

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Known Issues/Limitations for Training Center (WBS31)

If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.
You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application
sharing or screen sharing (formerly called "desktop sharing") features instead.
You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature.
Use the application sharing or screen sharing features instead.
Sharing Office 2010 documents
Some features newly introduced in PowerPoint 2010 such as 3D graphics, animations and transitions are not
supported and may be rendered as static objects when sharing presentations using those features.
Streaming media sharing
Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X
480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF,
AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4.
MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed
QuickTime player
Recommended System requirements for video file sharing on Presenter side:
Core2-Duo E6750 @ 2.66GHz for VGA file is required
AMD 9650 2.3GHz (4 core) 8GB is preferred
Intel Core 2 Duo -E7400 2.8GHz 2.79GHz is preferred

High-definition video
High-definition video is available for the main session only. There is no support for breakout sessions at this
time.
High-quality video
High-quality video is available for the main session only. There is no support for breakout sessions at this
time.
Operating system limitations
If you use Solaris or Linux you cannot:
Display UCF PowerPoint animations and transitions
Share UCF files
Cache course material before the session starts
See the attendee-ready indicator

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Use WebEx integrated video


Record sessions with the WebEx Recorder or edit them with the WebEx Recording Editor
Play a training session recording file (WRF format) on Solaris or Linux
Use PCNow
Install the Integration to Microsoft Outlook
Conduct Hands-on Labs
The Linux platform does not support the new interface, Training Control panel, streaming video sharing,
computer audio enhancements, new participant panel, and high-quality video behavior, including full-screen
video behavior.
If you use the Mac platform you cannot:
Install integration to Microsoft Outlook
View PowerPoint Notes in a panel
Playback non-Quicktime movie format files during a session (only .MOV and .QT are supported)
Use Quick Start
Invite or Remind attendees from Session Option tray during full screen document sharing, application
and desktop sharing
Set Hands-On Lab options
Record sessions to a local computer with the local WebEx Recorder or edit them with the WebEx
Recording Editor (.WRF format only).
Other Mac issues
If a host on a Mac assigns the Presenter role to an attendee on a Mac, and at the same time has polling
list, invite options, or Q&A tab options open, these options do not automatically close for the new
presenter if she does full-screen or Application/Desktop sharing
A host cannot start a session on a Mac simultaneously while viewing a WebEx Network Based Recording.
Chat and Q&A text box does not have a scroll bar when entering large amounts of text in the message
If an attendee switched to a presenter role while taking a test, they still can take the test.
Attendees can see the Presenter's Sharing menu during desktop share, if the latter is on an Intel Mac.
Web Browser for attendee does not close automatically when Presenter on Mac stops web sharing
When doing desktop share, if Presenter tries to simultaneously assign attendees to breakout sessions
from the Session Options tray, the panel overlaps the Assignment dialog and this dialog disappears if
the presenter clicks anywhere on the desktop.
Scroll bar space for polls always appears, even if there is no scroll bar
Session options always appears on top of other windows if opened during desktop share and using other
functions from the session options tray.

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Known Issues/Limitations for Training Center (WBS31)

Feature enhancements for Macintosh


Feature enhancements in this release are available for Windows, Solaris, and Linux. Enhancements and more
feature support on Macintosh will be available shortly after this release.
Hands-on Labs
When upgrading from WBS 26 to WBS 27, Hands-on Labs within a session will not have all features
for approximately 24 hours from the time of the upgrade. During this period, labs can be started and
attendees will be able to join, but attendees will not be able to pass control to each other or transfer files.
If file transfer is disabled for Hands-On Labs in a customized session type, it is still available in
On-Demand Hands-on Labs because it is supported in the main training session type.
Sessions deleted automatically after ending
If a session is automatically deleted after it ends, as specified by the host, and then the attendees of that session
are also invited to an On-Demand lab, those attendees do not receive any cancellations from the On-Demand
session and there is no way for the host to manually cancel their invitations. However, when they try to join
the lab, they will not be allowed to do so.
Attention tracking
If an attendee is on Solaris or Unix and they take a test within the session, they are assumed to be always
paying attention in the session for as long as they are in the session during and after completing the test.
Registering for recurring sessions
In the case of single recurring sessions, if a registered attendee from a later session is manually invited by the
presenter into the current ongoing session, they will lose their registration from the session they originally
registered for and show up as an attendee of the current session in the usage reports.
Meta data name
The meta data name when entering data for SCORM 2004 cannot include certain special characters, even if
the original session included these characters in the title.
Registering through email link
If an attendee is invited to register for a session and clicks on the email link to do so, their name is not pre-filled
in the registration form.
Host account files
If your host user account is deleted, your files are still included in the site storage space allocation.
Network-based recording
The network-based Recorder does not record:
Private chat sessions with hosts
Polling results (unless the results are shared with attendees)
Test and breakout sessions

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Known Issues and Limitations for Support Center (WBS31)

WebEx Advanced Recording Format (.ARF) files are supported in the UCF Viewer.
Disabling Quick Start
If your site administrator disables the Quick Start page in the session type and you save a scheduling template
for this session type, Quick Start still appears in the template's options. However, the Quick Start page does
not appear in the session.
Closing dialog windows in the Firefox browser
When using Firefox, some dialog windows may not close when clicking the Close or OK button due to a
technical limitation with Firefox.

Known Issues and Limitations for Support Center (WBS31)


Known Issues and Limitations for Remote Support
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.
When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked
out.
Meeting Center attendees are able to save Universal Communications Format Files (UCF) to their
computers, even when the host has canceled the save privilege for them.
Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
When a Mac participant of a Meeting Center meeting is sharing and annotating the whiteboard, the
annotation color is incorrect when the square or oval shape is selected.
Microsoft Office 2013 Support
If you have Microsoft Office 2013 installed, the following features are not supported when sharing
PowerPoint 2013 files:
Animations and transitions
Embedded video or audio files
PowerPoint notes in a dedicated panel
UCF Toolkit
If you have customized your Info Tab, some custom elements may not be supported. We recommend
that you validate it to make sure it continues to display properly in a WebEx meeting.

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Known Issues and Limitations for Remote Support

In a few cases, the following problems may occur:


Text and fill colors may be slightly different from the actual colors in a slide.
Some graphic elements may be missing from a slide.
Fonts may appear blurry on a slide or may be different from the original.
The size of shapes may be different from the original.
If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically
removed in Slide Show view; however, the object may continue to display when the file is shared in a
WebEx meeting.
You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the
application sharing or desktop sharing features instead.
You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application
sharing or screen sharing (formerly called "desktop sharing") features instead.
You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature.
Use the application sharing or screen sharing features instead.
Operating system support
To run Remote Support:
For Customer Support Representatives (CSRs) using Linux, Solaris, or Macintosh, some product features
may not be supported. For more information, please refer to Support Center section in Cross-platform
Features and Known Issues.
Customers can use Linux, Solaris, or Macintosh, but they will not be able to connect to a remote session
from behind a Microsoft ISA proxy server with user authentication enabled. This is a known Java issue
document by Sun at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=4636657.
For more information about the computers, operating systems, and browsers supported by Remote Support,
see WebEx System Requirements and Feature Support Release Notes.
Crashing while logged in to customer computers
If you log in to a customer computer as a different user and the Remote Support browser crashes, you will
remain logged in on customer's computer. When this happens, ask your customer to log off and then log back
in again.
Applications show while recording session
When you record a Remote Support session while showing an application to a customer, all other browser
windows that are open on you computer will be visible to your customer.
Disk space during file transfers
During file transfers, if the receiving party runs out of disk space, the session will end.
Moving file transfer window during desktop sharing
If you start a file transfer while sharing desktops, you cannot move the transfer window.

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Known Issues and Limitations for Remote Access

Disable system information


Site administrators cannot disable the System Information feature in custom session types.
Lotus Notes email invitation limitation
If you use the Lotus Notes email application, the "send email invitation using local mail client" feature may
not work. This happens because Lotus Notes limits the size of email messages that you initiate from Web
pages. To resolve this, change your invitation email template to reduce the message size.
Basic file transfer doesn't show up on event log
Files transferred using the basic file transfer method do not show in the event log.
Joining an inbound support session on slow network connection
When client download method is set to TFS (Temporary Folder Solution) for the site, and a customer attempts
to join an inbound support session using a slow network connection, a customer may receive the error message
"Join Conference confirmation failed" after the customer fills out the entry form and clicks Submit
Scrolling while using Remote Support web chat
When using the Remote Support web chat, after the scrollbars have appeared, quickly scrolling up and down
may cause the chat window to flash in quick succession.

Known Issues and Limitations for Remote Access


Joining a WebEx meeting on Chrome and Firefox
Because of Google and Mozilla policy changes, users will need to manually enable the WebEx plug-in when
using Chrome and Firefox.
Remote Access agents limitation
The Make Screen Blank command is disabled in Windows Safe mode.

Known Issues and Limitations for WebACD


Links generated by WebEx centers and WebEx recording services
As part of our continuing updates to improve security, Cisco is making changes to improve the management
of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center,
Event Center, and WebEx recording services. As a result, existing links that were generated by those services
have been updated, and in some cases, users may need to request new links.
Windows 8 and 8.1
For file sharing, you must have Adobe Acrobat Reader to share PDFs.
When sharing Microsoft PowerPoint files in Print Driver mode, some content may not appear. We
recommend that you use our standard Universal Communications Format (UCF) mode or use application
sharing screen sharing instead.

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Known Issues and Limitations for Site Administration (WBS31)

When connecting to a remote computer with Windows 10, the local screen will not be able to be blacked
out.
Meeting Center attendees are able to save Universal Communications Format Files (UCF) to their
computers, even when the host has canceled the save privilege for them.
Windows apps do not appear in the Access Anywhere or Remote Access Add Application dialog box.
When a Mac participant of a Meeting Center meeting is sharing and annotating the whiteboard, the
annotation color is incorrect when the square or oval shape is selected.

Known Issues and Limitations for Site Administration (WBS31)


This section contains known issues and limitations that affect only Site Administration.
Branding and customization
The new WebEx header does not allow branded headers to be less than 75 px. If a branded site has a
header height that is less then 75 px and does not have customized header HTML code, the system
automatically increases header height to 75 px.
The Log in and Log out links for the Site Administration tool are not visible if the header navigation
color is blue or a dark color.
If you want to make branding changes, you should contact your customer support manager (CSM).
Safari browser support
The Safari browser is not supported for Site Administration on the Mac.
CMR Hybrid (WebEx-enabled TelePresence) meetings
The following issues apply for CMR Hybrid (WebEx-enabled TelePresence) meetings:
To reduce the possibility of bandwidth issues for video, site administrators should make sure the following
site administration options are set for CMR Hybrid users:
Make sure that for WebEx VoIP and video connection, the Automatically encrypted UDP/TCP
SSL option is always selected.
Select Site Settings > Site Options and check the maximum video bandwidth option. This sets
the maximum video frame rate for in-meeting video. The default setting is 15 fps.
Under "OneTouch TelePresence Options," make sure Enable TelePresence bandwidth control is
checked unless WebEx Support recommends altering it.
Under "Meeting Options," make sure that Turn on high-definition video is turned on so that
resolutions higher than 360 p can be sent.
For additional information about recommended bandwidth configuration settings for CMR Hybrid
meetings, see "Prerequisites" in the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration
Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.

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Site administrators should also make sure that the Meeting Center PRO TelePresence session type is
enabled for your site:
The Meeting Center PRO TelePresence session type will give users a different user interface in
the WebEx Productivity Tools integration to Microsoft Outlook than the standard WebEx integration
with Outlook.
If you want existing users on your site to use CMR Hybrid, you need to batch-enable them for the
Meeting Center Pro TelePresence session type-it is not enabled for them automatically.
When your site is enabled for CMR Hybrid, the Default for New Users checkbox is automatically
checked next to the Meeting Center PRO TelePresence session type site administration option. If
you do not want new users to be enabled for CMR Hybrid automatically, you should uncheck the
Default for New Users checkbox.
You can also create additional custom session types based on the Meeting Center TelePresence
session type.
Site administrators cannot make any changes to CMR Hybrid user interface for WebEx Productivity
Tools. For example, administrators cannot change the branding for the CMR Hybrid Meeting Options
panel within the Outlook integration, cannot hide information in the Meeting Options panel or in the
TelePresence or WebEx Advanced Settings dialog boxes, and cannot limit the number of video call-in
participants the user can enter.
Although screen sharing (formerly called "desktop sharing" and application sharing are supported in
CMR Hybrid meetings, some standard sharing features, such as file sharing, annotation, and whiteboard
sharing, are not supported in CMR Hybrid meetings.
Starting with WBS29, recording is supported for CMR Hybrid meetings; however, it has the following
known issues and limitations:
CMR Hybrid meeting recordings will be in MP4 format. Video will be recorded at 360 p.
When users play back the recording, they can see screen sharing, application sharing, active speaker
video camera feeds, the participant, list, chat, and polling. However, if users download the
recordings, the screen sharing, application sharing, and audio portion is in one MP4 file, and does
not contain active speaker video camera feeds, the participant list, chat, and polling.
For more information about recording CMR Hybrid meetings, see Recording and Playback FAQs in
the WebEx Meeting Center Frequently Asked Questions found at http://www.cisco.com/c/en/us/support/
conferencing/webex-meeting-center/products-user-guide-list.html.
If you do not have adequate bandwidth, your presentation and data sharing in CMR Cloud and CMR
Hybrid meetings can degrade to XGA (1024 x 768 resolution) and 5 fps. On TelePresence systems,
users see a "letterbox" format. As of WBS29.8, up to 720 p resolution is supported as long as all WebEx
participants have at least 2 Mbps, and the data sharing can cover the whole TelePresence system screen
on both 4:3 and 16:9 TelePresence systems without cropping. Starting with WBS29.11, with TelePresence
Server 4.1 and Conductor XC 3.0, 1080 p resolution is supported as long as all WebEx participants have
at least 3 Mbps. If any participants in the meeting do not have the minimum bandwidth, all participants
will drop to the next lowest data sharing resolution level. For example, if 720 p resolution was used, but
one participant has bandwidth that is below the threshold, the meeting resolution drops to 720 p for all
participants. Or, if TelePresence Server 4.1 and Conductor XC 3.0 are used, 1080 p would normally be
supported, but if one participant does not have least 3 Mbps, the data sharing resolution drops to 720 p
for all participants. The presentation and data sharing quality from TelePresence system to TelePresence
system does not change, and the resolution is based on TelePresence Server or Cisco TelePresence MCU

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series settings. The presentation and data sharing quality from WebEx application to WebEx application
is good quality. These presentation and data sharing quality limitations do not apply to WebEx-only
meetings, which use a proprietary data rendering format.
For a list of compatible video systems and applications see Collaboration Meeting Rooms Cloud
Compatibility and Support
Screen sharing (formerly called "desktop sharing") and application sharing are supported in CMR Hybrid
meetings, but some standard content sharing features, such as file sharing, annotation, and whiteboard
sharing, are not supported.
Starting with Cisco TelePresence Management Suite (Cisco TMS) version 14.4, administrators can
configure Cisco TMS to allow TelePresence participants to join a CMR Hybrid meeting up to 5 minutes
before the scheduled start time. TelePresence doesn't join the meeting until the first TelePresence
participant dials in to the meeting. Cisco TMS does not dial out to WebEx until the scheduled start time
of the meeting. For more information, see "Configuring Allow Early Join" in the "Configuring Conference
Settings in Cisco TMS" section of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration
Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.
CMR Hybrid meetings do not support "VoIP Only" audio.
Scheduling large CMR Hybrid meetings requires that administrators set capacity limits. To mute everyone
except the speaker, participants need to be muted in both WebEx and TelePresence:
From the WebEx application, the host can mute WebEx participants.
On some TelePresence systems, the host can mute other TelePresence participants; otherwise, the
administrator can mute TelePresence participants through TelePresence Server.

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