LEAN

4 Policy deployment, is more than goal setting, it is managements way of:

1.
2.
3.
4.

Communicating
Guiding
Following up on issues
Changing the important aspects of plant operation

3 When the manager creates goals, he will:

1. Convert business concepts into understandable performance metrics
2. Be able to compare these performance metrics to a standard
3. Implement Just In Time corrective actions
5 HK Planning is a detailed method to achieve:
1.
2.
3.
4.
5.

The implementation of vision

The alignment of goals
A self-diagnosis of progress
The process management of a plant
Targeted focus at all levels

6 The process of Catchball has a number of extremely strong benefits, including:

1.
2.
3.
4.
5.
6.

Goals are thoroughly deployed.

Goals are mutually understood.
Means are addressed.
Ownership is clear.
Measurement is clear.
Priorities are clear.

5 At the heart of policy deployment is the development of goals that have:

1.
2.
3.
4.
5.

Purposes
Characteristics
Foundational concepts
Deployment characteristics
Owners

2 The Purposes of Goals

1. Guide Behavior
2. Psychological/ sociological in nature.
4 The Goals and the Goal Creation Process Are Strong Motivation Tools. Consequently,
through the:
1.
2.
3.
4.

Creation of hope
The pride of ownership
Renewed confidence
A sense of accomplishment

Goal Characteristics
6 All goals must be:
1.
2.
3.
4.
5.
6.

Written
Challenging
Believable
Specific
Measurable
Have a deadline

5 The owner must have:

1. The awareness and the tools to determine if the process is performing properly. This is
transparency.
2. The imagination and values to determine what action is required.
3. The desire to make a change when one is needed.
4. The power to make it happen.
5. The courage and character to accept the consequences of those actions.
3 The three requisite skills of leadership as:
1. The ability to develop a plan
2. The ability to articulate this plan and engage others
3. The ability to act on the plan
3 The three key customer needs of production:
1. Quantities on time (on time performance)
2. High quality (usually something like first-time yield)
3. Fair priced (usually these are cost goals for the typical manufacturing plant)
5 All of these issues are just symptoms of weak leadership, which:
1.
2.
3.
4.
5.

Cause poor goal creation, which in turn

Cause people to pay attention to the wrong metric, which in turn
Causes them to act in a way that is not in the best interests of the plant, which in turn
Causes the plant to be less robust, which in turn
Is exactly what we do NOT want!

1. This then is his ability to get the work done through others and have confidence that the right

work is being done, by the right people, in the right way, to reach the right objectives.
2. H-K planning is the concept of catchball, which is most evident at the goal development
phase.
3. In catchball, goals are first created by top management based on the needs of the business

LEAN MANUFACTURING

6 The process of Catchball has a number of extremely strong benefits, including:

5 All of these issues are just symptoms of weak leadership, which:

2 The Purposes of Goals

4 Policy deployment, is more than goal setting, it is managements way of:

4 The Goals and the Goal Creation Process Are Strong Motivation Tools. Consequently,
through the:
3 The three requisite skills of leadership as:

3 When the manager creates goals, he will:

5 The owner must have:

6 All goals must be:

5 At the heart of policy deployment is the development of goals that have:

5 HK Planning is a detailed method to achieve:

3 The three key customer needs of production: