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Open Windows services.msc, check the following services status (If it is different
set it to the recommended settings)
Service
Status(Start/Stop/Blank)
Automatic/manual/Disabled
Started
Automatic
Crytographic Service
Started
Automatic
DCOM service
Started
Automatic
RPC
Started
Automatic
Windows Modules
Installer
Started
Automatic
Windows Update
Started
Automatic
Windows defender
Blank
Disabled
Windows firewall
Blank
Disabled
Disable any third party antivirus applications, as it may block the Windows 10
upgrade process.
MSOfficeLiveSupport.com
Resetting windows updates, in this step we will clean up old failed updates
that have been saved in the computer, let start by first disabling the windows
update service.
Check for Software distribution folder delete the folder. (If it fails restart the
computer, then try deleting it)
In Run command window type cleanmgr to launch disc cleanup to clean old
junk files.
Restart the windows update service set it Automatic. Once completed, the
windows upgrade error code 80070002 should be resolved. Try the upgrade
now. Still unlucky, get in touch with us or proceed to next step
For Windows 8 and higher use the following command in elevated command
prompt.
Dism /Online /Cleanup-Image /ScanHealth
MSOfficeLiveSupport.com
https://www.microsoft.com/en-in/download/details.aspx?id=20858 X64
https://www.microsoft.com/en-in/download/details.aspx?id=3132 X86
Check the logs for the above tools in the following location
%windir%/logs/cbs
Download Media Creation tool from the following link to fix the Windows 10
Update error 0x80070002 or 0x80070003 problem
http://go.microsoft.com/fwlink/?LinkId=691209
Create ISO file and use the file to initiate the upgrade.
If the issue is still not fixed, get in touch with us for further assistance.