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Effective Communication, Creative Thinking and Problem

Solving for Engineers

Select

Date

Time Country Venue

9AM 21/11/2016 - 22/11/2016
Malaysia Armada PJ
5PM

Overview

Do you want to be able to communicate your ideas and vision effectively?

Do you need tools that can ignite your creative thinking abilities?
Do you want to be able to make calculated decisions that could bring better chances of
success?
If your answer is Yes to all those questions, this programme is for you. It is designed to
develop three critical skills that an individual will need to become a winning corporate
executive.
To become a successful corporate player, one must have good and effective communication
skills, positive creative thinking to find solutions and analytical decision-making skills to take
calculated risks.
This 2-day workshop will present tools and techniques that will help you to develop into a
winning executive who has a better chance to succeed and do well in any business
circumstances.

Learning Outcomes

At the end of this programme, you are expected to be able to:

Develop effective communication style.

Use Pull and Push techniques to influence and persuade listeners.

Cultivate effective listening and questioning skills.
Think positively and creatively to find solutions to problems.
Identify the steps in doing a Pareto Analysis.
Use Pareto Analysis to determine what problems to solve urgently in a situation of limited
resources.
Calculate Expected Monetary Value (EMV) to be used in decision-making.
Use probability and decision tree techniques in decision-making.

Who Must Attend

Senior Executives
Executives

Those who would like to develop their communication skills, creative thinking and
decision-making skills.

Course Details

Session 1: Effective Communication

Being on the same page and having a meeting of minds

Pushing Techniques
Pulling Techniques
Questioning and listening

Session 2: The EVP Approach for Communication Impact

Empathy
Visualisation
Story Telling
Promise and Commitment

Session 3: The FAB-ulous Flow Approach in Product Presentation

Features vs Advantages vs Benefits
The USP Proposition
FAB-ulous Flow Demonstration
Session 4: Effective Communication Skills in Action

Style
Vocabulary
Delivery
Flow

Session 5: Creative Thinking

Techniques of Creative Thinking
The 6-Step Problem Solving Model and Creative Thinking
Case Study and Practice

Session 6: The Pareto Analysis

The 80/20 Rule
How to use the Pareto Analysis in Problem Solving
Calculating the Pareto Analysis
Session 7: Decision Making

What is decision-making?
The Process of Decision Making
Identifying a Problem from the facts at hand
Learning activity

Session 8: Using Probability and Decision Tree in Decision Making

Probability
Expected Monetary Value
Decision Tree

Methodology

This programme is designed to be interactive and participative. The following tools and
techniques will be used:

Individual and Group work

Case studies
Role Play
Videos
Practical demonstration
Pareto Analysis Tool
Decision Tree Tool
Facilitators Debriefing
Participant Workbook

Course Leader

Barrak Adam (Dr)

Phd, Author-Trainer-Business & Technical Consultant, Trade Negotiator, Change Agent

Barrakis a highly qualified Senior Consultant and Lead trainer who has a clear and
comprehensive understanding of what competencies are to be developed, quickly realizes the
needs and preferences of the clients, and rolls out a progression of effective fun learning
activities that cumulatively build the desired abilities to achieve the program objectives. His
abundant knowledge and experience addresses every situation in our fast pace business world
and everyone is guaranteed to grab some useful takeaways.

Barrak comes to you with more than 40 years of enriched, result-oriented experience in many
positions among SMEs, government agencies, multinational and businesses. Equipped with
solid experience and a wide range of state-of-art resources and latest development, his
training programs are geared towards competency development.

With only the minimum amount of necessary theory (he says the participants can read his
notes later) his training/ speaking sessions are filled with mindset, behavioural and capability
change activities. There is always excitement, A-Hah moments in every session at his
programs.

Barrak had worked with the Audio-Visual, Automotive, Printing, Property Development,
Construction, Timber and Food industries, in capacities ranging from Group Engineer,
Manager, Plant Manager, Senior Negotiator, Project Director and Managing Director.

Being a Management Consultant, Management System Auditor, Trainer and Counselor, he

had consulted for an even wider range of industries that includes Medical services, Financial
institutions, Petroleum industries, Metal, Plastics, Cellulose and Electronic components
manufacturers, and the Civil service around the world.

He graduated in Engineering from the Singapore Polytechnic in 1973 and continued with post
graduate and continuing studies in Engineering, Social Science, Rubber and Plastics
Technology, Training and Development, Radiation Protection, and Quality Management, with a
PhD in Organizational Management from Iowa State (US).

He has since been training and consulting for organizations such as PETRONAS, the National
Electricity Board, the National Bank, various government ministries and agencies including
Parliament House, and large corporations, further to training in Mauritania, Turkmenistan, Abu
Dhabi, Sudan, Philippines, Thailand, Indonesia and Australia.

Currently, he is a senior resource faculty member for iTrainingExpert.com, continuously design

and conduct customised trainings and consultancy for multi-national companies around the
world.

To contact Barrak, please feel free to email us at info@itrainingexpert.com or call +603 8074
9056.

Testimonies

Please ask for reference list.

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,780.00
USD 650.00
Early Bird
Sign up 1 pax
Pay 14 days before course starts
MYR 2,180.00
USD 500.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts

 MYR 2,080.00
USD 480.00

(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.

Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest
payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm
your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.