Smith | Marcellalex22@gmail.com | E-PortFolio | LinkedIn
Summary Hands- On IT Manager with solid background in Information Technology, telecommunications, and project management with strengths in management, scheduling and problem resolution. Being an expert troubleshooter with a keen eye for details and organization. Highly Skilled at building strong relationships and proven success collaborating with high priority customers in fast paced environments.
Education o University of Texas at San Antonio Bachelor of Arts (Business Information Systems, Sociology, Spanish)
Technical Skills: o Windows 2003/2008/2012 server o Java programming o Windows Vista, XP, 7 & 8, 8.1, 10 o Microsoft SQL programming o Microsoft word, excel and PowerPoint, Access, o Python programming Outlook, o Jython programming o Apple: Snow Leopard, Snow Lion, Mavericks, OSX o Network (Fiber, VLAN, Port Forwarding) o Apple Programs: One Note, Pages, Keynote, o Debugging computers Numbers o Project management o PMS Systems, Opera, Galaxy (Light speed) o Construction Site Surveying o POS Systems: Micros 3700 9700, Symphony V2 o Jonas Golf Management System o Vision Keycard System o VPN o NEC8500 phone system o Cloud Infrastructure o VOIP o Administration/Domain management o UA Server Voicemail Server o Android o SVC800 Application o Apple : IPod, IPad, troubleshooting o OW5000 Server call service server o Training of various applications to associates
Experience LaCantera Resort & Spa | IT Manager July 2014 -Present o Server Administrator (Windows 2003, 2008, 2012) o Telecom Administrator (VOIP, Digital, Analog, Voicemail) o Network Engineer (HP Procurve Switches, fiber multimode, single mode; Cat5; Cat6) o HSIA Sales Consultant (Meant with clients to discuss and quote internet needs for conferences) o HSIA Administrator (Managed SSIDs, Bandwidth for groups in house) o Daily documentation for IT department (Quotes, Invoices, Auditing)
LaCantera Resort & Spa | Interim Director of IT June 2015 August 2015 & Dec 2013- Feb 2014 o Financial Administrator (Quotes, Invoices, POs, Capex) o Implemented Simphony 2 POS system into 7 new outlets o Site Surveyor worked with contractors for various projects o Implemented Wi-Fi system for the new Public spaces o Auditor Microsoft licensing, Employee cell phone program o Inventory Manager o Restructured File server for better security o Cleaned file server - 80 GBs worth of data o Secret Server Administrator o Transitioned Lacantera Resort Network from a Starwood Hotel management to a Destination Hotel o Oversaw all technical, networking infrastructures for the hotel (508 room, 175 computers, 143 users, and 171 cell phones, 22 servers)
LaCantera Resort & Spa | IT Technician Feb 2014 July 2014 o Systems Administrator - Oversaw daily support calls. o Desktop Technician o Drone Pilot Phantom 2 o Systems trainer trained staff in various application o LaCantera Resort & Spa | Internship- Associate Development Program
June 2012 December 2013 Starwood Hotels
o Internship in which I learned the foundation of IT management within a business.
LaCantera Resort and Spa | Service express attendant April 2012- December 2013 o Bellman, front desk agent, housekeeper, valet, and shuttle driver at the Westin Lacantera
Best Buy | PCHO (computers) Sales Assistant June 2011 October 2011 o Computer Salesman
Project Management Experience o Construction Project Management o LaCantera Resort & Spa | Internal Technical Project Supervisor o Contacted contractors for cable dropping (data, voice, and WI-FI), managed quotes and invoices for various projects o Junior Ballroom (10,000 sq. ft.) o Spa o Pool Area (2 outlet restaurants and Wi-Fi Access Point Locations) o 4 Restaurants (3 meal, signature, sports, outdoor dining) o Human Resource Department o Reservations Department
o High Speed Internet Project Supervisor o LaCantera - Managed guest Internet project o Switched HSIA Provider (TWC 100 mbps to FourWinds 500 mbps) o Switched HSIA Management company (Sunray to Internally) o Implemented WI-FI access points in each guest room and meeting space (508 Guest Rooms, 15 Meeting Spaces, 2 Ballrooms) o Managed allocation of bandwidth / SSIDs / WI-FI hardware
Server Administrator Experience o Active Directory Administrator o Implemented new PMS (Opera) System old LightsSpeed o Implemented migration from old POS Micros 9700 to Simphony 2 o Group Policy Management o NAS (Network Area Storage) administrator o Domain Controller administrator / DHCP pool w/ DNS o Microsoft Exchange Management Console administrator o Point of Sale System Administrator o Point Messaging Service Administrator o Back up Server Administrator o Troon Golf Jonas System Administrator o WSUS (Windows Systems Update Service) Administrator