CONFIDENTIAL OPEN UNIVERSITY MALAYSIA SEPTEMBER SEMESTER 2012 FINAL EXAMINATION COURSE : ENGLISH FOR ORAL COMMUNICATION CODE + OUMH1303 DATE : 23 DECEMBER 2012 DURATION : 1HOUR TIME : 11.45 AM - 12.45 PM INSTRUCTIONS TO CANDIDATES 4. This question paper is set in ENGLISH. ANSWER in ENGLISH. 2. This question paper consists of PART A only. Read CAREFULLY. 3. Write your answers in the Answer Booklet provided. This question paper consists of 2 PAGES of questions printed on both sides of the paper, excluding this page.PART A, INSTRUCTIONS Part A contains TEN questions. Answer ALL questions. QUESTIONS Marks 1. Camp & Satterwhite (2002) say that there are four main purposes in ‘communication. Explain these FOUR main purposes. (6) 2. How can you determine if what a person is saying is a Fact and Opinion? Define and provide example for both. (6) 3 Emotive language reveals a speaker's attitude towards a certain subject and persuades the listener to feel the same. Underline SIX emotive words below: "Amazing three-bedroom bungalow located on the edge of the city with a scenic view of the sea. Spacious sitting room, contemporary and luxurious kitchen and exquisite tiled porch." (6) 4. Give THREE benefits of active listening. (6) 5 A speech can be divided into three parts. Name ALL and explain. (6) 6 List FOUR useful phrases you can use to politely express disagreement. (6)10. ‘Negotiation is a way of resolving differences of opinion between people. (a) How would you respond that you DISAGREE with, if your objective is to negotiate for a win-win situation? “I think we should ensure that only the best students who can afford the fees are accepted into our college.” | —___] (b) Two of your friends are arguing about how best to solve a problem. ‘You want them to negotiate rather than fight. What would you say to them? In social interactions, people usually take tums to speak. List FOUR phrases that can be used to signal your wish to speak. Visual aids are important in any presentation. Why is it so? Differentiate the TWO sounds in English / hit / and / heat / and explain how it affect communication. (6) (6) (6) (6)