Professional Documents
Culture Documents
The purpose of this procedure is to define key elements of the Courdeau Catering Nig Ltd
management system.
1.2.
By identifying the key elements herein, the full context of the organization can be
understood, and thus communicated to employees, customers, regulators and other third parties.
1.3.
By doing so, Top management is also better able to guide the company through the use of an
Catering
Housekeeping
Laundry
Facility Management
3. INTERESTED PARTIES
Page 1 of 12
3.1.
Interested parties are those stakeholders who receive our Products or Services, who may
be impacted by them, or those parties who may otherwise have a significant interest in our
company. These are as follows:
4.
6. Internal or
5. Interested Party
8. Customers/Clients
9. External
11. Owners
12. Internal
14. Employees
15. Internal
17. Suppliers
18. External
(vendors)
20. Govt/Regulators
21. External
24. External
23. Certification
ISO 9001 and so must be kept notified of changes to
Bodies
the QMS.
26. Competitors
27. External
30. External
Page 2 of 12
6. Internal or
5. Interested Party
32. Banks/Issuance
33. External
36.
37.
38.
39. INTERNAL ISSUES OF CONCERN
39.1. The following are issues of concern which have been, or may be, raised by internal interested
parties.
40. Type
41. Issue
42. Bias
43. Technological
44. Courdeau Catering Nig Ltd currently does not have all
45. Negative
48. Positive
51. Positive
54. Negative
56.
57.
59.
60.
62.
63.
65.
66.
68.
69.
70.
71. EXTERNAL ISSUES OF CONCERN
Page 3 of 12
71.1. The following are issues of concern which have been, or may be, raised by external
interested parties.
72. Type
75. Competition
73. Issue
74. Bias
77. Negative
80. Neutral
81. Labor
82.
83.
84. Statutory/Regulatory
85.
86.
87. Economic
88.
89.
91.
92.
94.
95.
97.
98.
100.
101.
102.
103.
ORGANIZATIONAL RISKS
103.1. Based on an analysis of the above interested parties and issues of concern, Courdeau Catering
Nig Ltd has identified the following overall risks to the company:
104.
Risk
105.
Likelihood
106.
Severity
107.
Mitigation
108.
Business
109.
Low
110.
High
111.
Develop Business
interruption due to
Continuity Plan
natural disaster
112.
Business
113.
114.
interruption due to
labor dispute
Page 4 of 12
115.
104.
Risk
105.
Likelihood
106.
Severity
107.
116.
Critical
117.
118.
119.
Mitigation
equipment failure
120.
Product recall
121.
122.
123.
124.
Loss of critical
125.
126.
127.
129.
130.
131.
132.
133.
134.
135.
136.
137.
138.
139.
140.
141.
142.
143.
144.
145.
146.
147.
148.
149.
150.
151.
152.
153.
154.
155.
156.
157.
158.
159.
160.
161.
162.
163.
supplier(s)
128.
Loss of critical
personnel
164.
165.
STRATEGIC DIRECTION
165.1. From the information above, the Management Review Team devises a strategic direction
which is documented in the records of management review. See the procedure [Management
Review Proc.
166.
Page 5 of 12
Page 6 of 12
Page 7 of 12
Page 8 of 12
Page 9 of 12
Page 10 of 12
Page 11 of 12
Page 12 of 12