BUSINESS IMPACT STUDY REFLECTIVE STATEMENT

Name:

Job Title:

1.

Complete the following form and include it as part of your Business Impact
submission outlining the learning and development against the criteria
outlined in this form.

2.

The documentation will enable you to explore and express your reflections
on how you have managed the project and evidenced your progress and
development within this process.

Building on your strategic experience, this submission allows you the opportunity
to present your case and the demonstrable impact that you have made in your
organisation, and to establish your commitment to Continuing Professional
Development. The claim should be based upon work that you were personally
responsible for and which resulted in demonstrable impact in the organisation
(your own and / or a client organisation).
Successful completion of significant projects, where the organisation clearly
gained, is good material for business impact. For example:

Successfully implementing positive, beneficial changes to organisational,

divisional or departmental structure, policies, systems or processes

Creating something significant that did not exist previously; product, service
or market development

Turning a department or business activity around

Achieving targets or objectives well above what was thought possible or

expected

Making significant savings or performance improvement via a new way of

doing things

Increasing profit or market share

You will need to show that the Impact has been achieved as a direct result of
your application of the Chartered Manager skills areas of Leading People and
Managing Change. This will give you the opportunity to explore the specific skills
you have developed as a consequence or action of the project you have
undertaken. This detailed reflection will occur later in this submission.

Leading People

Managing Change

Provides clear purpose and direction

Scopes, plans and drives change

Inspires trust, respect and shared values

Manages others through the change

process

Communicates clearly and succinctly

Consistently applies strategic thinking

Develops and supports individuals and

team members

Takes account of stakeholder issues

Resolves problems and conflicts with

positive outcomes

Encourages others to be creative and

innovative

Adapts leadership style to take account

of diverse situations

Identifies opportunities for change and

development

A.
Introduction
Place your submission in context: i.e. briefly explain the background to the
submission and the sector within which you work; describe your role within the
organisation and the scope of your responsibility / your major objectives within
the project itself. This should be approximately 300 words.
Introduction

B.

Evidence of Business Impact

Summarise how you have made a demonstrable difference to the organisation.

What were your key achievements and how did they impact on your
organisation? This should be approximately 300 words
Key Achievements

C.
Measures / Indicators of Impact
What measurements demonstrate the impact these achievements have had at
work? These can be quantitative or qualitative. This should be approximately
450 500 words
Measures / Indicators of Impact

D.
Leading People Skill Development
Select three (3) of the sub skills in the Leading People category from the table
shown on page 2 of this guidance document and describe specifically, using
specific examples, as to how you used these skills in order to lead people
effectively, stating what you personally did and why. Each example should
be approximately 200 words
Sub Skill 1:

Sub Skill 2:

Sub Skill 3:

E.
Managing Change Skill Development
Select three (3) of the sub skills in the Managing Change category from the
table shown on page 2 of this guidance document and describe specifically, using
specific examples, as to how you used these three skills in order to manage
change effectively, stating what you personally did and why. Each example
should be approximately 200 words.
Sub Skill 1:

Sub Skill 2:

Sub Skill 3:

F.
Principle Lessons Learnt
Reflecting upon the experiences you have described in this submission identify:
(i)
what have you learned about your skills of Leading People and Managing
Change
(ii)
with hindsight what you would have done differently and why.
This should be approximately 300 400 words in total
Lessons Learnt

G.
Future Learning Plans
Drawing upon these reflections, taking into consideration the lessons learnt
(previous section) and any planned changes within your role / responsibilities
identify:
(i) the skills and knowledge you need to develop over the next 12 months and (ii)
the activities you plan to undertake to achieve these goals
This should be approximately 150 200 words
Future Learning

H.
Corroboration
List here the name of at least one key individual, although it may be more than
one, who is prepared to support your claim. Evidence should be provided in the
Business Impact Report to that effect. Your assessor may contact the person or
person nominated to confirm corroboration of your claims: the difference you
have made, how you managed the process and the benefits the organisation
accrued. The contact can be via telephone and / or email.
It is important that you think carefully about who you wish to select as
corroborator(s), ensuring that they will have sufficient knowledge about you and
the work you have undertaken. You need to keep corroborators informed about
their role in your submission and the fact that any or all of them may be
contacted and will need to respond within 5 working days of that contact.
Name

Email

Telephone

Work
Relationship

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