You are on page 1of 686

Message Security

Administration Guide
Google Message Security
Google Message Discovery

*RRJOH,QF
$PSKLWKHDWUH3DUNZD\
0RXQWDLQ9LHZ&$
ZZZJRRJOHFRP

Part number: ADG_R645_95


-XQH
&RS\ULJKW*RRJOH,QF$OOULJKWVUHVHUYHG
*RRJOHWKH*RRJOHORJR*RRJOH0HVVDJH)LOWHULQJ*RRJOH0HVVDJH6HFXULW\*RRJOH0HVVDJH'LVFRYHU\3RVWLQLWKH
3RVWLQLORJR3RVWLQL3HULPHWHU0DQDJHU3RVWLQL7KUHDW,GHQWLILFDWLRQ1HWZRUN 37,1 3RVWLQL,QGXVWU\+HXULVWLFVDQG
35((037DUHWUDGHPDUNVUHJLVWHUHGWUDGHPDUNVRUVHUYLFHPDUNVRI*RRJOH,QF$OORWKHUWUDGHPDUNVDUHWKHSURSHUW\RI
WKHLUUHVSHFWLYHRZQHUV
8VHRIDQ\*RRJOHVROXWLRQLVJRYHUQHGE\WKHOLFHQVHDJUHHPHQWLQFOXGHGLQ\RXURULJLQDOFRQWUDFW$Q\LQWHOOHFWXDOSURSHUW\
ULJKWVUHODWLQJWRWKH*RRJOHVHUYLFHVDUHDQGVKDOOUHPDLQWKHH[FOXVLYHSURSHUW\RI*RRJOH,QFDQGRULWVVXEVLGLDULHV
*RRJOH <RXPD\QRWDWWHPSWWRGHFLSKHUGHFRPSLOHRUGHYHORSVRXUFHFRGHIRUDQ\*RRJOHSURGXFWRUVHUYLFHRIIHULQJ
RUNQRZLQJO\DOORZRWKHUVWRGRVR
*RRJOHGRFXPHQWDWLRQPD\QRWEHVROGUHVROGOLFHQVHGRUVXEOLFHQVHGDQGPD\QRWEHWUDQVIHUUHGZLWKRXWWKHSULRUZULWWHQ
FRQVHQWRI*RRJOH<RXUULJKWWRFRS\WKLVPDQXDOLVOLPLWHGE\FRS\ULJKWODZ0DNLQJFRSLHVDGDSWDWLRQVRUFRPSLODWLRQZRUNV
ZLWKRXWSULRUZULWWHQDXWKRUL]DWLRQRI*RRJOHLVSURKLELWHGE\ODZDQGFRQVWLWXWHVDSXQLVKDEOHYLRODWLRQRIWKHODZ1RSDUWRI
WKLVPDQXDOPD\EHUHSURGXFHGLQZKROHRULQSDUWZLWKRXWWKHH[SUHVVZULWWHQFRQVHQWRI*RRJOH&RS\ULJKWE\*RRJOH,QF
3RVWLQL,QFSURYLGHVWKLVSXEOLFDWLRQDVLVZLWKRXWZDUUDQW\RIDQ\HLWKHUH[SUHVVRULPSOLHGLQFOXGLQJEXWQRWOLPLWHGWRWKH
LPSOLHGZDUUDQWLHVRIPHUFKDQWDELOLW\RUILWQHVVIRUDSDUWLFXODUSXUSRVH3RVWLQL,QFPD\UHYLVHWKLVSXEOLFDWLRQIURPWLPHWR
WLPHZLWKRXWQRWLFH6RPHMXULVGLFWLRQVGRQRWDOORZGLVFODLPHURIH[SUHVVRULPSOLHGZDUUDQWLHVLQFHUWDLQWUDQVDFWLRQV
WKHUHIRUHWKLVVWDWHPHQWPD\QRWDSSO\WR\RX
*'*UDSKLFV&RS\ULJKW1RWLFH
*RRJOHXVHV*'JUDSKLFV
3RUWLRQVFRS\ULJKWE\&ROG6SULQJ+DUERU/DERUDWRU\)XQGHGXQGHU*UDQW3
55E\WKH1DWLRQDO,QVWLWXWHVRI+HDOWK
3RUWLRQVFRS\ULJKWE\%RXWHOO&RP,QF
3RUWLRQVUHODWLQJWR*'IRUPDWFRS\ULJKW3KLOLS:DUQHU
3RUWLRQVUHODWLQJWR31*FRS\ULJKW*UHJ5RHORIV
3RUWLRQVUHODWLQJWROLEWWIFRS\ULJKW-RKQ(OOVRQ HOOVRQ#OXFHQWFRP 
3RUWLRQVUHODWLQJWR-3(*FRS\ULJKW'RXJ%HFNHUDQGFRS\ULJKW & 7KRPDV*/DQH
7KLVVRIWZDUHLVEDVHGLQSDUWRQWKHZRUNRIWKH,QGHSHQGHQW-3(**URXS
3RUWLRQVUHODWLQJWR:%03FRS\ULJKW0DXULFH6]PXUORDQG-RKDQ9DQGHQ%UDQGH
3HUPLVVLRQKDVEHHQJUDQWHGWRFRS\GLVWULEXWHDQGPRGLI\JGLQDQ\FRQWH[WZLWKRXWIHHLQFOXGLQJDFRPPHUFLDODSSOLFDWLRQ
SURYLGHGWKDWWKLVQRWLFHLVSUHVHQWLQXVHUDFFHVVLEOHVXSSRUWLQJGRFXPHQWDWLRQ
7KLVGRHVQRWDIIHFW\RXURZQHUVKLSRIWKHGHULYHGZRUNLWVHOIDQGWKHLQWHQWLVWRDVVXUHSURSHUFUHGLWIRUWKHDXWKRUVRIJG
QRWWRLQWHUIHUHZLWK\RXUSURGXFWLYHXVHRIJG,I\RXKDYHTXHVWLRQVDVN'HULYHGZRUNVLQFOXGHVDOOSURJUDPVWKDWXWLOL]HWKH
OLEUDU\&UHGLWPXVWEHJLYHQLQXVHUDFFHVVLEOHGRFXPHQWDWLRQ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KLVVRIWZDUHLVSURYLGHG$6,67KHFRS\ULJKWKROGHUVGLVFODLPDOOZDUUDQWLHVHLWKHUH[SUHVVRULPSOLHGLQFOXGLQJEXWQRW
OLPLWHGWRLPSOLHGZDUUDQWLHVRIPHUFKDQWDELOLW\DQGILWQHVVIRUDSDUWLFXODUSXUSRVHZLWKUHVSHFWWRWKLVFRGHDQGDFFRPSDQ\LQJ
GRFXPHQWDWLRQ
$OWKRXJKWKHLUFRGHGRHVQRWDSSHDULQJGWKHDXWKRUVZLVKWRWKDQN'DYLG.REODV'DYLG5RZOH\DQG+XWFKLVRQ$YHQXH
6RIWZDUH&RUSRUDWLRQIRUWKHLUSULRUFRQWULEXWLRQV
*RRJOH&RPSOLDQFH3ROLFLHV1RWLFH
*RRJOHDVVXPHVQRUHVSRQVLELOLW\LQFRQQHFWLRQZLWKWKH&RPSOLDQFH3ROLFLHVOH[LFRQILOWHULQJIHDWXUHLQFOXGLQJDQ\IDLOXUHWR
UHFRJQL]HFUHGLWFDUGRUVRFLDOVHFXULW\QXPEHUVWKDWGRQRWIROORZDQDSSOLFDEOHSDWWHUQDVHVWDEOLVKHGLQ3RVWLQLVV\VWHPVRU
DQ\IDLOXUHWRHQFU\SWDFUHGLWFDUGRUVRFLDOVHFXULW\QXPEHU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RQWHQWV

$ERXW7KLV*XLGH 
:HOFRPHWRWKH$GPLQLVWUDWLRQ*XLGH 
5HODWHG'RFXPHQWDWLRQ 
$GGLWLRQDO'RFXPHQWDWLRQIRUWKH(PDLO6HFXULW\6HUYLFH
'RFXPHQWDWLRQIRU5HODWHG3URGXFWV 
6XSSRUW5HVRXUFHV 
.QRZOHGJH%DVH 
7UDLQLQJ 
&RPPXQLW\ 
6XSSRUW7RROV 
6XSSRUW&RQWDFW,QIRUPDWLRQ 
+RZWR6HQG&RPPHQWV$ERXW7KLV*XLGH 
&KDSWHU  *HWWLQJ6WDUWHG 
:HOFRPHWRWKHPHVVDJHVHFXULW\VHUYLFH
$FWLYDWLRQ6XPPDU\ 
:KDW'RHV$FWLYDWLRQ*LYH0H" 
%HVW3UDFWLFHV5RDGPDS 
'HSOR\PHQW3KDVHVDQG5ROORXW 





&KDSWHU  +RZ(PDLO6HFXULW\:RUNV 


(PDLO6HFXULW\2YHUYLHZ 
3URGXFW%XQGOHV 
)HDWXUHVDQG&DSDELOLWLHV 
6HUYLFH$UFKLWHFWXUH 
5HDO7LPH5HOLDEOH6SDP'HWHFWLRQ 
7LPHO\&RQILJXUDWLRQ&KDQJHV 
0HVVDJH3URFHVVLQJ2UGHU 
8VHU9DOLGDWLRQ 
2XWERXQG$UFKLWHFWXUH2YHUYLHZ 
'DWD&HQWHU%DFNXS5HGXQGDQF\ 
'DWD&HQWHU6\QFKURQL]DWLRQDQG6ZLWFKRYHU 
1RWLILFDWLRQV$ERXW&RQWLQXDWLRQ(YHQWV 
6HFRQGDU\'DWD&HQWHU)HDWXUH6XPPDU\ 

&RQWHQWV

&KDSWHU  7KH$GPLQLVWUDWLRQ&RQVROH 


$ERXWWKH$GPLQLVWUDWLRQ&RQVROH 
$GPLQLVWUDWLRQ&RQVROH6HFXULW\ 
/RJJLQJ,Q 
$GPLQLVWUDWRU3DVVZRUGV 
8VLQJ+RPH3DJH 
1DYLJDWLQJWKH$GPLQLVWUDWLRQ&RQVROH 
1DYLJDWLQJWKH2UJDQL]DWLRQ+LHUDUFK\ 
7URXEOHVKRRWLQJWKH$GPLQLVWUDWLRQ&RQVROH 
&KDSWHU  2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ
$ERXWWKH2UJDQL]DWLRQ+LHUDUFK\ 
+LHUDUFK\5HTXLUHPHQWV &RQILJXUDWLRQV 
3ODQ<RXU2UJDQL]DWLRQ+LHUDUFK\ 
:KDW6HWWLQJV$UH0DGH:KHUH 



&KDSWHU  2UJDQL]DWLRQ0DQDJHPHQW 


$ERXW2UJDQL]DWLRQ0DQDJHPHQW 
9LHZ<RXU2UJDQL]DWLRQV 
0DQDJH2UJDQL]DWLRQ6HWWLQJV 
&UHDWHDQ2UJDQL]DWLRQ 
)LQGDQ2UJDQL]DWLRQ 
6HWDQ2UJDQL]DWLRQV0HVVDJH/LPLWV 
2UJDQL]DWLRQ*HQHUDO6HWWLQJV 
+DQGOH0DLOWR8QUHFRJQL]HG$GGUHVVHV 
:KHQXVHUVDUHSDVVHGWKURXJKZLWKRXWILOWHULQJ
0RYHDQ2UJDQL]DWLRQ 
'RZQORDG2UJDQL]DWLRQ6HWWLQJV 
'HOHWHDQ2UJDQL]DWLRQ 
7URXEOHVKRRW2UJDQL]DWLRQV 



&KDSWHU  8VHUVDQG4XDUDQWLQHV 


$ERXW8VHUVDQG4XDUDQWLQHV 
6HWDQG9LHZ8VHU/LPLWV(QDEOH$OHUWV 
9LHZ$OO<RXU8VHUV 
6HDUFKIRU8VHUV 
0DQDJH'HIDXOW8VHU7HPSODWHV 
$GG'HOHWH0RYH8VHUV 
$GG8VHUV$XWRPDWLFDOO\WRDQ2UJ 
(QDEOH:HE$XWRFUHDWH 
$GG8VHUV$XWRPDWLFDOO\ $XWRPDWLF$FFRXQW&UHDWLRQ
0DQDJHD8VHUV6HWWLQJV 
0DQDJH4XDUDQWLQHG0HVVDJHV 
0DQDJH8VHU$OLDVHV 
8VHU*HQHUDO6HWWLQJV 
6HW8VHU3DVVZRUG3ROLFLHV 
5HVHWD8VHUV3DVVZRUG 
8VHU3DVVZRUG3DJH 
3URWHFW<RXU0DLOLQJDQG'LVWULEXWLRQ/LVWV 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH



6XVSHQGD8VHU 
5HVHWD8VHU 
'RZQORDG8VHUVDQG6HWWLQJV 
7URXEOHVKRRW8VHUV 
+HDOWK&KHFN8SGDWH8VHU6HWWLQJV



&KDSWHU  $GPLQLVWUDWRUV 


$ERXW$GPLQLVWUDWRUVDQG$XWKRUL]DWLRQ 
$GPLQLVWUDWRUVDQGWKH2UJDQL]DWLRQ+LHUDUFK\ 
/LPLWLQJ$XWKRULW\ 
&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ5HFRUGV
7\SHVRI$GPLQLVWUDWRUV 
'HVFULSWLRQVRI3ULYLOHJHV 
7URXEOHVKRRWLQJ$XWKRUL]DWLRQ 



&KDSWHU  'LUHFWRU\6\QF 


$ERXW'LUHFWRU\6\QF 
)HDWXUHVDQG&DSDELOLWLHV 
5HTXLUHPHQWV 
'LUHFWRU\6\QF&RQFHSWV 
6SHFLDO8VHUV 
6SHFLDOXVHUVWKDWPLJKWEHXQLQWHQWLRQDOO\GHOHWHG 
6SHFLDOXVHUVWKDWPLJKWEHXQLQWHQWLRQDOO\DGGHG 
3ODQQLQJ'LUHFWRU\6\QFKURQL]DWLRQ 
&RQILJXULQJ<RXU'LUHFWRU\6HUYHU 
6HWWLQJ8S'LUHFWRU\6\QF 
'LUHFWRU\6\QF6HWWLQJV 
2SHUDWLRQ/LPLWV 
$GYDQFHG)LOWHULQJ 
6\QFKURQL]LQJ 
9DOLGDWLRQ 
&RPPLW&KDQJHV 
9LHZLQJ&XUUHQW6HWWLQJV 
(QDEOH$XWRPDWLF6\QFKURQL]DWLRQ 
5HSRUWLQJ 
6\QFKURQL]DWLRQ$XWKRUL]DWLRQ 
7URXEOHVKRRWLQJ'LUHFWRU\6\QF 
&KDSWHU  'RPDLQV 
$ERXW'RPDLQV 
9LHZ<RXU'RPDLQV 
$GGD'RPDLQIRU)LOWHULQJ 
&KDQJLQJ0;5HFRUGVIRUD'RPDLQ 
'RPDLQVZLWKWKH6DPH8VHU/LVW 
$GGD'RPDLQ$OLDV 
6XEGRPDLQ6WULSSLQJ 
$GGD&DWFKDOO$FFRXQW /HJDF\)HDWXUH 
+RZ'RPDLQ6HWWLQJV,QWHUDFW 
(GLWD'RPDLQ 
0RYHD'RPDLQ 

&RQWHQWV

'HOHWHD'RPDLQ



&KDSWHU  7KH0HVVDJH&HQWHU 


$ERXWWKH0HVVDJH&HQWHU 
0HVVDJH&HQWHU)HDWXUHV2YHUYLHZ 
0HVVDJH&HQWHUDQG0HVVDJH&HQWHU&ODVVLF 
6ZLWFKLQJWR0HVVDJH&HQWHU 
(QDEOH'LVDEOH0HVVDJH&HQWHU$FFHVV 
:KHUH8VHU$FFHVV,V&RQILJXUHG 
&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\ 
3UHYHQW8VHUVIURP2SHQLQJ4XDUDQWLQHG0HVVDJHV
7KH0HVVDJH&HQWHU 1RWLILFDWLRQV 
/RJ,Q7R7KH0HVVDJH&HQWHU 
6HW0HVVDJH&HQWHU3DVVZRUGV 
0HVVDJH&HQWHU/DQJXDJH6HWWLQJV 
0HVVDJH&HQWHU6HFXULW\ 
%UDQG<RXU0HVVDJH&HQWHU 
0HVVDJH&HQWHU'RFXPHQWDWLRQDQG+HOS 
7URXEOHVKRRWWKH0HVVDJH&HQWHU 



&KDSWHU  4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV 


$ERXW1RWLILFDWLRQV 
&RQILJXULQJ1RWLILFDWLRQVIRUDQ2UJDQL]DWLRQ 
8VHU6HWWLQJVIRU1RWLILFDWLRQV 
'LVDEOLQJDQG5HGLUHFWLQJ1RWLILFDWLRQV 
$ERXW4XDUDQWLQH6XPPDU\ 
&RQILJXULQJWKH4XDUDQWLQH6XPPDU\ 
&XVWRPL]LQJWKH4XDUDQWLQH6XPPDU\ 
4XDUDQWLQH6XPPDU\ 0HVVDJH&HQWHU/RFDOL]DWLRQ 
6HWWLQJ/DQJXDJHV8VLQJ%DWFKFRPPDQGV 
7URXEOHVKRRWLQJ8VHU1RWLILFDWLRQV 
&KDSWHU  6SDP)LOWHUV 
$ERXW6SDP)LOWHUV 
&RQILJXUH6SDP6HWWLQJVIRUDQ2UJDQL]DWLRQ
(QDEOHDQG$GMXVW6SDP)LOWHUV 
)LQH7XQH6SDP)LOWHUV 
3KLVKLQJ$WWDFNV 
%RWQHW$WWDFNV 
(DUO\'HWHFWLRQ)LOWHULQJ 
2XWERXQG6SDP6FDQQLQJ 
7URXEOHVKRRW)DOVH3RVLWLYHV 
7URXEOHVKRRW6SDPWKDW*HWV7KURXJK 
:KHQ6SDP6WLOO*HWV7KURXJK 
&KDSWHU  9LUXV%ORFNLQJ
/HYHOVRI3URWHFWLRQ 
$ERXW9LUXV%ORFNLQJ 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH





9LUXV'HILQLWLRQ)LOH8SGDWHV 
0F$IHH9LUXV'HILQLWLRQ)LOHV 
$XWKHQWLXP9LUXV'HILQLWLRQ)LOHV 
&RQILJXUH,QERXQG9LUXV%ORFNLQJ 
7URXEOHVKRRWLQJ9LUXV%ORFNLQJ 
+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV 
&KDSWHU  &RQWHQW0DQDJHU 
$ERXW&RQWHQW0DQDJHU 
+RZ&RQWHQW0DQDJHU:RUNV 
9LHZ&RQWHQW0DQDJHU)LOWHUVDQG3ROLFLHV 
&RQILJXUH&RQWHQW0DQDJHU 
&UHDWHRU(GLWD&RQWHQW0DQDJHU)LOWHU 
6HW8SD&RPSOLDQFH3ROLF\ 
5HRUGHU&RQWHQW)LOWHUVDQG3ROLFLHV 
'HOHWHDQG'LVDEOH&RQWHQW)LOWHUV 
$ERXW8VLQJ5HJXODU([SUHVVLRQV 
+RZWR8VH&RQWHQW0DQDJHULQD6SDP2XWEUHDN 
&RQWHQW0DQDJHU7LSVDQG%HVW3UDFWLFHV 
7URXEOHVKRRW&RQWHQW0DQDJHU 
&KDSWHU  $SSURYHGDQG%ORFNHG6HQGHU/LVWV 
$ERXW6HQGHU/LVWV 
(GLWLQJ6HQGHU/LVWVLQWKH$GPLQLVWUDWLRQ&RQVROH 
(GLWLQJ6HQGHU/LVWVLQ0HVVDJH&HQWHU 
6L]H/LPLWVIRU6HQGHU/LVWV 
8VLQJ%DWFK&RPPDQGVIRU$SSURYHG%ORFNHG/LVWV 
'HFLGLQJ:KLFK$SSURYHG6HQGHUVWR$GG 
4XDUDQWLQH5HGLUHFWDQG$SSURYHG%ORFNHG6HQGHUV 
0HVVDJH+HDGHUVIRU$SSURYHG%ORFNHG6HQGHUV 
7URXEOHVKRRWLQJ$SSURYHG%ORFNHG6HQGHUVDQG0DLOLQJ/LVWV
+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS 



&KDSWHU  $WWDFKPHQW0DQDJHU 


$ERXW$WWDFKPHQW0DQDJHU 
&RQILJXUH$WWDFKPHQW0DQDJHU 
&UHDWH(GLW$WWDFKPHQW0DQDJHU)LOWHUV 
7URXEOHVKRRW$WWDFKPHQW0DQDJHU 
+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV 
&KDSWHU  ,QGXVWU\+HXULVWLFV 
$ERXW,QGXVWU\+HXULVWLFV 
&RQILJXULQJ,QGXVWU\+HXULVWLFV 
&KDSWHU  &RQILJXULQJ,QERXQG6HUYHUV
$ERXW,QERXQG6HUYHUV 
&UHDWLQJDQ(PDLO&RQILJ 
(YHQWV 
7URXEOHVKRRWLQJ,QERXQG6HUYHUV 
7UDQVSRUW/D\HU6HFXULW\ 7/6 



&RQWHQWV

7UDQVSRUW/D\HU6HFXULW\IRU,QERXQG0DLO 
6HWWLQJ8S,QERXQG7/6 
$ERXW3ROLF\(QIRUFHG7/6 
)HDWXUHVDQG%HQHILWV 
5HTXLUHPHQWV 
+RZ3ROLF\(QIRUFHG7/6:RUNV 
,QERXQG3ROLF\(QIRUFHG7/60DLO)ORZ 
2XWERXQG3ROLF\(QIRUFHG7/60DLO)ORZ 
0DLO%HWZHHQ0HVVDJH6HFXULW\6HUYLFH&XVWRPHUV
6HW8S3ROLF\(QIRUFHG7/6 
&HUWLILFDWH9DOLGDWLRQ 
6FRSHRI&HUWLILFDWH9DOLGDWLRQ 
&HUWLILFDWH9DOLGDWLRQ6HWWLQJV 
7/6$OHUWV 



&KDSWHU  &RQQHFWLRQ0DQDJHU 


$ERXW&RQQHFWLRQ0DQDJHU 
$XWRPDWLFDOO\%ORFNLQJ$WWDFNV 
0DQXDO,3%ORFN&RQILJXUDWLRQ 
3DVV7KURXJKV3UHYHQWLQJ$WWDFN%ORFNLQJ 
$WWDFN%ORFNLQJ'HWDLOV 
1HWZRUN(IIHFW3URWHFWLRQ 
,QWHUSUHWLQJWKH&RQQHFWLRQ0DQDJHU9LHZ3DJH 
&RQQHFWLRQ0DQDJHU(YHQWV 
7URXEOHVKRRWLQJ&RQQHFWLRQ0DQDJHU 
+HDOWK&KHFN8SGDWH&RQQHFWLRQ0DQDJHU6HWWLQJV 
&KDSWHU  'HOLYHU\0DQDJHU 
$ERXW'HOLYHU\0DQDJHU 
+RZ'HOLYHU\0DQDJHU:RUNV 
,QWHUSUHWLQJWKH'HOLYHU\0DQDJHU9LHZ 
'XDO'HOLYHU\ 
5HTXLUHPHQWV 
+RZ'XDO'HOLYHU\:RUNV 
$OHUWV 
8VLQJ'XDO'HOLYHU\ZLWK*PDLO 
6DPSOH8VHV 
'XDO'HOLYHU\DQG6SOLW'HOLYHU\ 
8VH*RRJOH$SSV*PDLO 
8VH&DVHV 
6\VWHP5HTXLUHPHQWV 
6HWXS 
6HWWLQJXS'HOLYHU\0DQDJHU 
(PDLO6HUYHUVDQG/RDG%DODQFLQJ 
)DLORYHU 
2YHUIORZ 
9HULI\LQJ(PDLO)ORZ 
'HOLYHU\0DQDJHU(YHQWV 
'HOLYHU\0DQDJHU$OHUWVDQG(YHQW7\SHV
7URXEOHVKRRWLQJ'HOLYHU\0DQDJHU 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH



&KDSWHU  6SRRO0DQDJHU 


$ERXW6SRRO0DQDJHU 
+RZ6SRRO0DQDJHU:RUNV 
:KHQDQG+RZ0HVVDJHVDUH6SRROHG
$OORFDWLQJ6SRRO 
&RQILJXULQJWKH6SRRO0DQDJHU 
,QWHUSUHWLQJWKH6SRRO0DQDJHU9LHZ 
$OHUWVDQG(YHQWVIRU6SRRO0DQDJHU 
$OHUWV 
(YHQWV 
7URXEOHVKRRWLQJ6SRRO0DQDJHU 
&KDSWHU  $GPLQLVWUDWRU$OHUWV
$ERXW$OHUWV 
6HWWLQJ8S$OHUWV 
$OHUW'HVFULSWLRQV 





&KDSWHU  ,35DQJHVDQG6HFXULW\ 


$ERXW,35DQJHVDQG6HFXULW\ 
6HWWLQJ8S6HFXUH0DLO'HOLYHU\ 
&RQILJXULQJIRU$OO'RPDLQV 
&RQILJXULQJIRU3DUWLDO'RPDLQV 
,35DQJH 
53)7RROVWR+HOS3UHYHQW6SRRILQJ 
6HWWLQJ8S,3/RFNZLWK%DWFK&RPPDQGV 
&KDSWHU  &RQILJXULQJ2XWERXQG6HUYHUV 
$ERXW2XWERXQG6HUYLFHV 
2XWERXQG&RQFHSWV 
6HWWLQJ8S2XWERXQG)LOWHULQJ 
+DQGOLQJ8QGHOLYHUDEOH%RXQFH0HVVDJHV 
,QWHUSUHWLQJWKH2XWERXQG2YHUYLHZ3DJH 
2XWERXQG6HUYLFHV 
&RPSOLDQFH)RRWHU 
)RUPDWWLQJWKH&RPSOLDQFH)RRWHU7H[W 
7UDQVSRUW/D\HU6HFXULW\IRU2XWERXQG0DLO 
6HWWLQJ8S2XWERXQG7/6 
&RQILJXUH7/6IRU2XWERXQG6HUYHUV 
7URXEOHVKRRWLQJ2XWERXQG6SDP6FDQQLQJ 
7URXEOHVKRRWLQJ2XWERXQG 
&KDSWHU  7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ
$ERXW7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ 
60730HVVDJH7HVW 
6XFFHVVIXO5HVXOWVIRU60737HVW 
(UURU0HVVDJHVDQG1H[W6WHSV 
0;5HFRUG7HVW 
6XFFHVVIXO5HVXOWVIRUWKH0;5HFRUG7HVW 
(UURU0HVVDJHVDQG1H[W6WHSV 
+HDOWK&KHFN)LUHZDOO7HVW 



&RQWHQWV



5XQD)LUHZDOO7HVW 
6XFFHVVIXO5HVXOWVIRUWKH)LUHZDOO7HVW 
(UURU0HVVDJHVDQG1H[W6WHSV 
/DWHQF\7HVW 
,QWHUSUHW/DWHQF\7HVW5HVXOWV 
7UDFHURXWH7HVW 
,QWHUSUHW7UDFHURXWH7HVW5HVXOWV 
5HLQMHFWLRQ7HVW 
6XFFHVVIXO5HVXOWVIRUWKH5HLQMHFWLRQ7HVW 
(UURU0HVVDJHVDQG1H[W6WHSV 
7URXEOHVKRRW,QFRPLQJ(PDLO'HOLYHU\ 
7URXEOHVKRRWLQJ,QVWUXFWLRQV 
&KDSWHU  5HSRUWV 
$ERXW5HSRUWV 
9LHZD5HSRUW 
,QERXQGDQG2XWERXQG5HSRUWV 
6XPPDU\5HSRUWV 
7UDIILF5HSRUWV 
6SDP5HSRUWV 
(PDLO$XWKHQWLFDWLRQ5HSRUWV 63)&KHFN
9LUXV3URWHFWLRQ5HSRUWV 
$WWDFKPHQW0DQDJHU5HSRUWV 
&RQWHQW0DQDJHU5HSRUWV 
0HVVDJH(QFU\SWLRQ5HSRUWV 
$UFKLYLQJ5HSRUWV 
4XDUDQWLQH'HOLYHU\5HSRUWV 
7/65HSRUWV 
7URXEOHVKRRWLQJ5HSRUWV 



&KDSWHU  0HVVDJH/RJ6HDUFK 


$ERXW0HVVDJH/RJ6HDUFK 
$ERXWWKH'DWD 
$GPLQLVWUDWLYH3ULYLOHJHVIRU0HVVDJH/RJ6HDUFK
5XQD/RJ6HDUFK 
/RJ6HDUFK)LHOGV 
&RPPRQ/RJ6HDUFK6FHQDULRV 
7URXEOHVKRRW/RJ6HDUFK 



&KDSWHU  %DWFK3URFHVVLQJDQG(=&RPPDQG 


$ERXW%DWFK3URFHVVLQJ 
%DWFK9DOLGDWLRQ 
6XEPLWWLQJ%DWFK&RPPDQGVIRU3URFHVVLQJ 
:KHQ7R8VH%DWFK 
$ERXW(=&RPPDQG 
6HWWLQJ8S(=&RPPDQG 
7URXEOHVKRRWLQJ%DWFK 
&KDSWHU  8VHU$XWKHQWLFDWLRQ
$ERXW8VHU$XWKHQWLFDWLRQ 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH



303$XWKHQWLFDWLRQ 
&URVV$XWKHQWLFDWLRQ 
7URXEOHVKRRWLQJ$XWKHQWLFDWLRQ



&KDSWHU  &RQILJXULQJ6LQJOH6LJQ2Q 662


2YHUYLHZ 
5HTXLUHPHQWV 
5HFRPPHQGDWLRQV 
&RQILJXUH662 
7URXEOHVKRRWLQJ6$0/$VVHUWLRQ'DWD 
6$0/3RVW5HVSRQVH+70/ 
'HFRGHG6$0/3RVW5HVSRQVH 
6625HIHUHQFH 



$SSHQGL[ $ ,QWHUSUHWLQJ+HDGHU)LHOGV 


$ERXW+HDGHU)LHOGV 
5HFHLYHG+HDGHU)LHOG 
;SVWQOHYHOV+HDGHU)LHOG 
6SDP6FRUHV 
;SVWQYLUXV+HDGHU)LHOG 
;SVWQVHWWLQJV+HDGHU)LHOG 
'HWHUPLQLQJ:KHWKHURU1RWWKH0HVVDJHLV6SDP 
;SVWQVWULNH+HDGHU)LHOG 
;SVWQ[ILOWHU+HDGHU)LHOG 
;SVWQQHSWXQH+HDGHU)LHOGV 
,QGXVWU\+HXULVWLFV+HDGHU)LHOGV 
*HQHUDO7UDQVSRUW+HXULVWLFV+HDGHU)LHOGV 
;SVWQDGGUHVVHV+HDGHU)LHOG 
;SVWQGLVSRVLWLRQ+HDGHU)LHOG 
;SVWQQ[SUDQG;SVWQQ[S+HDGHU)LHOGV 
$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU+HDGHU)LHOGV 
$WWDFKPHQW0DQDJHU+HDGHU)LHOGV 
;&0+HDGHU 
$QDO\]LQJ+HDGHU)LHOGV 
$SSHQGL[ % &XVWRPL]LQJ1RWLILFDWLRQV 
$ERXW&XVWRPL]LQJ8VHU1RWLILFDWLRQV 
&XVWRPL]LQJ1RWLILFDWLRQV 
(GLWLQJ8VHU1RWLILFDWLRQV7H[W 
(GLWLQJ7H[WZLWK7RNHQV 
'HIDXOW1RWLILFDWLRQVZLWK7RNHQV 
$SSHQGL[ & 8VDJH'HWDLOV 
$ERXW8VDJH'HWDLOV 
+RZDUH6WDWHPHQWV&DOFXODWHG"
9LHZLQJ8VDJH'HWDLOV 
,QWHUSUHWLQJ8VDJH'HWDLOV 



$SSHQGL[ ' &RQILJXULQJ,QWUDGRPDLQ)LOWHULQJ


$ERXW,QWUDGRPDLQ)LOWHULQJ 



&RQWHQWV



,QGH[





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$ERXW7KLV*XLGH

:HOFRPHWRWKH$GPLQLVWUDWLRQ*XLGH
7KLVJXLGHFRQWDLQVGHWDLOHGLQIRUPDWLRQIRUVHWWLQJXSDQGDGPLQLVWHULQJ\RXU
HPDLOVHFXULW\VHUYLFH,WVLQWHQGHGIRUDGPLQLVWUDWRUVRIWKH3RVWLQLHPDLOVHFXULW\
VHUYLFHDQGDVVXPHVWKDW\RXDUHIDPLOLDUZLWKDGPLQLVWHULQJHPDLOVHUYLFHVIRU
DQRUJDQL]DWLRQ
7KLVJXLGHLVIRUFXVWRPHUVRIERWK3RVWLQL(PDLO6HFXULW\IRU(QWHUSULVHVDQG
3RVWLQL(PDLO6HFXULW\IRU6HUYLFH3URYLGHUV
)RUDVXPPDU\RIZKDWVQHZLQWKLVUHOHDVHVHHWKH5HOHDVH1RWHV



,QWKLVJXLGH\RXOOILQGLQIRUPDWLRQDERXW

%HVWSUDFWLFHVIRUVHWWLQJXSDQGXVLQJ\RXUHPDLOVHFXULW\VHUYLFH

+RZWKHHPDLOVHFXULW\VHUYLFHZRUNV

0DQDJLQJXVHUDFFRXQWVDQGDFFRXQWSHUPLVVLRQV

6HWWLQJXS\RXURUJDQL]DWLRQKLHUDUFK\

6HWWLQJXSDQGFXVWRPL]LQJQRWLILFDWLRQVWRXVHUV

3URYLGLQJXVHUVZLWKDFFHVVWR0HVVDJH&HQWHU

&RQILJXULQJVSDPYLUXVPHVVDJHDWWDFKPHQWDQGFRQWHQWILOWHUV

6HWWLQJXSDSSURYHGDQGEORFNHGVHQGHUVOLVWV

&RQILJXULQJLQERXQGHPDLOIORZORDGEDODQFLQJVHFXULW\GLVDVWHUUHFRYHU\
DQGDOHUWV

&RQILJXULQJRXWERXQGHPDLOILOWHULQJERXQFHGPHVVDJHKDQGOLQJDQG
7UDQVSRUW/D\HU6HFXULW\ 7/6

8VLQJ'LUHFWRU\6\QFZKLFKOHWV\RXLPSRUWXVHUDFFRXQWLQIRUPDWLRQIURP
\RXUGLUHFWRU\VHUYHU

*HQHUDWLQJXVDJHUHSRUWV

1RWH7KLVJXLGHGRHVQRWLQFOXGHLQIRUPDWLRQDERXWXVLQJRWKHU3RVWLQLSURGXFWV

DQGVHUYLFHV)RUWKLVLQIRUPDWLRQUHIHUWRWKHGRFXPHQWDWLRQIRUWKRVHSURGXFWV
DQGVHUYLFHV)RUGHWDLOVVHH5HODWHG'RFXPHQWDWLRQRQSDJH 

5HODWHG'RFXPHQWDWLRQ
)RUDGGLWLRQDOLQIRUPDWLRQDERXW\RXUHPDLOVHFXULW\VHUYLFHDQGRSWLRQDOSURGXFWV
UHIHUWRWKHIROORZLQJUHODWHGGRFXPHQWDWLRQ7KHVHGRFXPHQWVDUHDOVRDYDLODEOH
DWWKH3RVWLQL+HOS&HQWHUDW
KWWSZZZJRRJOHFRPVXSSRUWDSSVHFXULW\
)RUPRUHLQIRUPDWLRQVHH6XSSRUW5HVRXUFHVRQSDJH 

$GGLWLRQDO'RFXPHQWDWLRQIRUWKH(PDLO6HFXULW\6HUYLFH



'RFXPHQW

'HVFULSWLRQ

(PDLO6HFXULW\5HOHDVH1RWHV

7KHODWHVWLQIRUPDWLRQDERXWQHZIHDWXUHVLQ
WKLVUHOHDVHNQRZQLVVXHVDQGUHVROYHG
LVVXHV,I\RXDUHDGLUHFW3RVWLQLFXVWRPHU
SOHDVHORJLQWRWKH6XSSRUW3RUWDOWRYLHZWKH
5HOHDVH1RWHVRWKHUZLVHSOHDVHFRQWDFW
\RXUYHQGRU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

'RFXPHQW

'HVFULSWLRQ

(PDLO6HFXULW\4XLFN
5HIHUHQFH*XLGH

2QHSDJHTXLFNUHIHUHQFHJXLGHIRUWKHHPDLO
VHFXULW\VHUYLFH

0HVVDJH&HQWHU
'RFXPHQWDWLRQ

2QWKLVSDJH\RXOOILQGWKH0HVVDJH&HQWHU
4XLFN6WDUWXVHUJXLGHDQGHPDLOWHPSODWHVIRU
LQWURGXFLQJWKHVHUYLFHWR\RXUXVHUV

0HVVDJH6HFXULW\$FWLYDWLRQ
*XLGH

,QVWUXFWLRQVIRUSUHSDULQJIRUDFWLYDWLRQRI\RXU
PHVVDJHVHFXULW\VHUYLFHFRPSOHWLQJWKH
RQOLQHDFWLYDWLRQIRUPDQGWHVWLQJ\RXU
DFWLYDWLRQ

0HVVDJH6HFXULW\+HOS&HQWHU

0HVVDJH6HFXULW\GRFXPHQWDWLRQLQWKH
*RRJOHKHOSFHQWHU

'LUHFWRU\6\QF6HUYHU(GLWLRQ
$GPLQLVWUDWLRQ*XLGH

,QVWUXFWLRQVIRUGRZQORDGLQJLQVWDOOLQJDQG
UXQQLQJ'LUHFWRU\6\QF6HUYHU(GLWLRQDXWLOLW\
WKDWUXQVLQ\RXUVHUYHUHQYLURQPHQWDQG
SXVKHVXVHUGDWDWR\RXUHPDLOVHFXULW\
VHUYLFH

'LUHFWRU\6\QF&RQILJXUDWLRQ
*XLGH

,QVWUXFWLRQVIRUVHWWLQJXS\RXUQHWZRUN
HQYLURQPHQWDQGGLUHFWRU\VHUYHUIRU'LUHFWRU\
6\QF+RVWHG(GLWLRQDQRSWLRQDOIHDWXUHRI
\RXUHPDLOVHFXULW\VHUYLFHWKDWOHWV\RXLPSRUW
XVHUDFFRXQWLQIRUPDWLRQWR\RXUHPDLO
VHFXULW\VHUYLFH

2XWERXQG6HUYLFHV
&RQILJXUDWLRQ*XLGH

6WHSE\VWHSLQVWUXFWLRQVIRUVHWWLQJXS\RXU
QHWZRUNHQYLURQPHQWDQGPDLOVHUYHUIRU
2XWERXQG6HUYLFHVDQRSWLRQDOIHDWXUHWKDW
DOORZVILOWHULQJRIRXWERXQGPHVVDJHV

%DWFK5HIHUHQFH*XLGH

,QVWUXFWLRQVIRUXVLQJEDWFKFRPPDQGVWR
SURJUDPPDWLFDOO\SHUIRUPFRQILJXUDWLRQWDVNV
LQFOXGLQJFUHDWLQJGHOHWLQJDQGPRGLI\LQJ
RUJDQL]DWLRQVXVHUVGRPDLQVDQGDOLDVHV

$XWKRUL]DWLRQ5HIHUHQFH*XLGH

5HIHUHQFHIRUDXWKRUL]DWLRQVHWWLQJVRIJHQHUDO
W\SHVRIDGPLQLVWUDWRUVDQGGHWDLOHG
LQIRUPDWLRQIRUHDFKDXWKRUL]DWLRQSULYLOHJH
,WVLQWHQGHGIRUDGPLQLVWUDWRUVIDPLOLDUZLWK
DGPLQLVWHULQJHPDLOVHUYLFHVIRUDQ
RUJDQL]DWLRQ



'RFXPHQWDWLRQIRU5HODWHG3URGXFWV
7KHVHGRFXPHQWVDUHDYDLODEOHRQWKH3RVWLQL6XSSRUW3RUWDO
'RFXPHQW

'HVFULSWLRQ

(QFU\SWLRQ6HUYLFHV
$GPLQLVWUDWLRQ*XLGH

,QIRUPDWLRQDERXWDGYDQFHG7/6DQG
HQFU\SWLRQIHDWXUHVIRU\RXURUJDQL]DWLRQV
HPDLOFRPPXQLFDWLRQV

3RVWLQL0HVVDJH$UFKLYLQJ
$GPLQLVWUDWLRQ*XLGH

,QVWUXFWLRQVIRUVHWWLQJXSDQGDGPLQLVWHULQJ
0HVVDJH$UFKLYLQJWRSURYLGHORQJWHUP
LPPXWDEOHVWRUDJHRI\RXURUJDQL]DWLRQV
HOHFWURQLFFRPPXQLFDWLRQV

3RVWLQL0HVVDJH$UFKLYLQJ
8VHUV*XLGH

,QVWUXFWLRQVIRUUHWULHYLQJDQGH[SRUWLQJHPDLO
PHVVDJHV,0FRQYHUVDWLRQVDQG,0ILOH
WUDQVIHUVIURP\RXUFRUSRUDWHPHVVDJH
DUFKLYH

3RVWLQL:HE6HFXULW\ 
&RPSOLDQFH$GPLQLVWUDWLRQ
*XLGH

,QVWUXFWLRQVIRUDGPLQLVWHULQJ3RVWLQL:HE
6HFXULW\ &RPSOLDQFHDZHEILOWHULQJ
VHUYLFH

6XSSRUW5HVRXUFHV
,I\RXDUHDGLUHFW3RVWLQLFXVWRPHU\RXFDQDFFHVVDGGLWLRQDOGRFXPHQWDWLRQDQG
WKHIROORZLQJVXSSRUWUHVRXUFHVDQGVHUYLFHVRQWKH3RVWLQL6XSSRUW3RUWDO
http://support.postini.com

2WKHUZLVHSOHDVHFRQWDFW\RXUYHQGRUIRUVXSSRUW
)RUWKHFXUUHQWVWDWXVRIWKHPHVVDJHVHFXULW\VHUYLFHDQGIRUDQQRXQFHPHQWVRI
V\VWHPPDLQWHQDQFHVVHHWKHIROORZLQJSDJHV
3RVWLQL&XUUHQW6WDWXVSDJHKWWSZZZSRVWLQLFRPZHEGRFVSRVWLQLVWDWXV
$SSV6WDWXV'DVKERDUGKWWSZZZJRRJOHFRPDSSVVWDWXV

.QRZOHGJH%DVH
7KHFRPSUHKHQVLYHNQRZOHGJHEDVHFRQWDLQVDQVZHUVWRWKHPRVWFRPPRQO\
DVNHGTXHVWLRQVLQIRUPDWLRQDERXWHUURUPHVVDJHVFRQILJXUDWLRQWLSVIRU
RXWERXQGVHUYHUVDQGPXFKPRUH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7UDLQLQJ
7ROHDUQPRUHDERXWXVLQJWKHHPDLOVHFXULW\VHUYLFHDQGEHVWSUDFWLFHV\RXFDQ
UHJLVWHUIRUIUHHLQVWUXFWRUOHGZHELQDUVRQWKH3RVWLQL6XSSRUW3RUWDORUYLHZ
UHFRUGHGVHOISDFHGWUDLQLQJVHVVLRQV

&RPPXQLW\
7KH3RVWLQL&RPPXQLW\)RUXPZDVFUHDWHGWRSURYLGHDQHQYLURQPHQWIRUWKH
H[FKDQJHRILGHDVDQGLQIRUPDWLRQDERXW3RVWLQLFRQILJXUDWLRQVREVHUYDWLRQVRQ
WKHFXUUHQWWKUHDWHQYLURQPHQWRUWKH&RPPXQLFDWLRQV6HFXULW\DQG&RPSOLDQFH
VSDFHDWODUJH
http://community.postini.com

7KHIRUXPLVGHVLJQHGZLWK3RVWLQLFOLHQWVDQGSDUWQHUVLQPLQGEXWLVDFFHVVLEOH
WRDQ\RQHRQWKHLQWHUQHW$Q\RQHFDQEURZVHWKHIRUXPIUHHO\EXWUHJLVWUDWLRQLV
UHTXLUHGWRUHVSRQGRUSRVW7KHIRUXPLVPRGHUDWHGE\3RVWLQLHPSOR\HHV
3OHDVHVHHWKHIRUXP7HUPVDQG6HUYLFHVIRUFRPSOHWHJXLGHOLQHVIRUIRUXPXVH

6XSSRUW7RROV
2QWKH3RVWLQL6XSSRUW3RUWDO\RXFDQ

8VHWKH+HDGHU$QDO\]HUWRGHWHUPLQHZK\\RXUHPDLOVHFXULW\VHUYLFH
TXDUDQWLQHGVSHFLILFHPDLOPHVVDJHVRUDOORZHGWKHPWRSDVVWKURXJKWKH
ILOWHUV

-RLQPDLOLQJOLVWVIRUWHFKQLFDOWDONQHZJURXSVDQGWHFKQLFDOWLSV

6XSSRUW&RQWDFW,QIRUPDWLRQ
,Q\RXHQFRXQWHUDSUREOHPZLWK\RXUHPDLOVHFXULW\VHUYLFHRUKDYHTXHVWLRQV
DERXW\RXUVHUYLFH\RXFDQILQGWKHIROORZLQJRQWKH3RVWLQL6XSSRUW3RUWDO

$QRQOLQHSUREOHPVXEPLVVLRQIRUP

7HFKQLFDOVXSSRUWSKRQHQXPEHUV

0DUNHWLQJVXSSRUWFRQWDFWLQIRUPDWLRQ

6DOHVUHSUHVHQWDWLYHFRQWDFWLQIRUPDWLRQ

%LOOLQJDQGLQYRLFHVXSSRUWLQIRUPDWLRQ

+RZWR6HQG&RPPHQWV$ERXW7KLV*XLGH
3RVWLQLYDOXHVIHHGEDFN,I\RXKDYHFRPPHQWVDERXWWKLVJXLGHSOHDVHVHQGDQ
HPDLOPHVVDJHWR



SRVWLQLGRFBFRPPHQWV#JRRJOHFRP
,Q\RXUHPDLOPHVVDJHSOHDVHVSHFLI\WKHVHFWLRQWRZKLFK\RXUFRPPHQWDSSOLHV
,I\RXZDQWWRUHFHLYHDUHVSRQVHWR\RXUFRPPHQWVHQVXUHWKDW\RXLQFOXGH\RXU
QDPHDQGFRQWDFWLQIRUPDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

*HWWLQJ6WDUWHG

&KDSWHU 

:HOFRPHWRWKHPHVVDJHVHFXULW\VHUYLFH
2QFH\RXKDYHDFWLYDWHGVHUYLFHIRUDWOHDVWRQHRI\RXUGRPDLQV\RXFDQEHJLQ
WRDGGXVHUVFXVWRPL]HSURWHFWLRQIRUWKRVHXVHUVDQGWDLORU\RXURZQ
DGPLQLVWUDWLYHHQYLURQPHQW
,PSRUWDQW%HIRUHFRQWLQXLQJSOHDVHPDNHVXUHWKDW\RXYHLQVHUWHGQHZ'16
0;UHFRUGVIRUDWOHDVWRQHGRPDLQDQGUXQWKHDSSURSULDWHPDLOIORZDQG'16
WHVWVDVLQVWUXFWHGLQWKH8VHUVZRQWEHJLQWRUHFHLYHSURWHFWLRQXQWLOWKHLU
GRPDLQLVGLUHFWLQJPDLOIORZWRWKHVHUYLFHVGDWDFHQWHUDQGWKHXVHUV
WKHPVHOYHVKDYHEHHQDGGHGWRWKHVHUYLFH

$FWLYDWLRQ6XPPDU\
'XULQJWKH$FWLYDWLRQSURFHVV\RXFRPSOHWHGWKHIROORZLQJVWHSV

&UHDWHGDQDGPLQLVWUDWRUDFFRXQW

&RQILJXUHGRQHHPDLOVHUYHUDQGRQHGRPDLQ

&KRVHVRPHEDVLFVSDPDQGYLUXVSURWHFWLRQVHWWLQJV

3HUIRUPHGPDLOIORZWHVWVFKDQJHG\RXUGRPDLQV'16UHFRUGVWRURXWHPDLO
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFHDQGYHULILHGWKDWWKHQHZUHFRUGV
SURSDJDWHGVXFFHVVIXOO\WKURXJKRXWWKH,QWHUQHW

*HWWLQJ6WDUWHG



:KDW'RHV$FWLYDWLRQ*LYH0H"
6XFFHVVIXOFRPSOHWLRQRIWKHDFWLYDWLRQSURFHVVSURYLGHV\RXZLWK

$FFHVVWRWKH$GPLQLVWUDWLRQ&RQVROH

$QHPDLOVHUYHUFRQILJXUHGIRUPDLOIORZDQDFFRXQWOHYHORUJDQL]DWLRQDQGD
XVHURUJDQL]DWLRQDVVRFLDWHGZLWKRQHGRPDLQ

2QHDGPLQLVWUDWRUDFFRXQWZKLFKKDVHPDLOILOWHULQJDQGYLUXVSURWHFWLRQ
(PDLOIRUDOORWKHUDGGUHVVHVZLOOIORZWKURXJKWR\RXUHPDLOVHUYHUZLWKRXW
EHLQJILOWHUHG

(PDLOIORZLQJWKURXJKWKHPHVVDJHVHFXULW\VHUYLFHIRURQHGRPDLQ

%HVW3UDFWLFHV5RDGPDS
)ROORZLQJWKHVHVWHSVHQVXUHVWKDW\RXJHWWKHEHVWSHUIRUPDQFHDQGWKHPRVW
HIIHFWLYHILOWHULQJIURPWKHPHVVDJHVHFXULW\VHUYLFH

5HYLHZ\RXU+HDOWK&KHFNVHWWLQJV
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRU
WKHPHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKH
VHUYLFHE\PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ&OLFNWKH+HDOWK
&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJVDQGLGHQWLI\
DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW

&RQILJXUHDGGLWLRQDOGRPDLQVWRHQVXUHWKDWDOOGRPDLQVDUHILOWHUHGE\
WKHPHVVDJHVHFXULW\VHUYLFH
,I\RXKDYHPXOWLSOHGRPDLQV\RXQHHGWRDGGWKHVHGRPDLQVWRWKH
PHVVVDJHVHFXULW\VHUYLFH$OVRLI\RXKDYHPXOWLSOHLQWHUFKDQJHDEOH
GRPDLQV IRUH[DPSOHMXPERLQFFRPMXPERLQFFRUSFRPMXPERLQFQHW VHW
XSGRPDLQDOLDVLQJ
6HH 'RPDLQVRQSDJH IRUVWHSVWRDGGGRPDLQVDQGGRPDLQDOLDVHV



/RFNGRZQWKHILUHZDOOIRUHDFKRI\RXUHPDLOVHUYHUVVRWKDWVSDPDQG
YLUXVHVFDQ
WFLUFXPYHQWWKHPHVVDJHVHFXULW\VHUYLFH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6RPHYLUXVDQGVSDPVHQGHUVVSHFLILFDOO\WDUJHWPDLOVHUYHUVXVLQJORZ
SULRULW\'160;UHFRUGVRUE\ORRNLQJXSDVHUYHUGLUHFWO\XVLQJDQFRPPRQ
QDPLQJFRQYHQWLRQOLNHPDLO\RXUGRPDLQFRP7RSUHYHQWPDOLFLRXVVHQGHU
E\SDVVLQJWKHPHVVDJHVHFXULW\VHUYLFHZHKLJKO\UHFRPPHQGWKDW\RXDGG
DOORI\RXUGRPDLQVWRWKHVHUYLFHWKHQFRQILJXUH\RXUHPDLOVHUYHUVWRDFFHSW
PDLORQO\IURPWKHVHUYLFHVGDWDFHQWHU
6HH ,35DQJHVDQG6HFXULW\RQSDJH IRUWKHHPDLOVHFXULW\,3
DGGUHVVHVWRXVHZKHQORFNLQJGRZQ\RXUILUHZDOO
,I\RXKDYHWUDIILFURXWLQJWRPXOWLSOHHPDLOVHUYHUVDW\RXUVLWH\RXZLOOQHHGWR
FUHDWHDGGLWLRQDOVHUYHUFRQILJXUDWLRQV
6HH &RQILJXULQJ,QERXQG6HUYHUVRQSDJH IRUGHWDLOHGSURFHGXUHVRQ
DGGLQJHPDLOVHUYHUVDQGVHWWLQJXSORDGEDODQFLQJDQGIDLORYHULI\RXKDYH
PXOWLSOHHPDLOVHUYHUV

'HWHUPLQHVHUYLFHUHTXLUHPHQWVIRU\RXURUJDQL]DWLRQ
5HYLHZWKHUHTXLUHPHQWVIRU\RXURUJDQL]DWLRQVXVHUVDQGHPDLOSROLF\DQG
GHVLJQ\RXURUJDQL]DWLRQDOKLHUDUFK\)RUH[DPSOHGHFLGHZKLFKXVHUVVKRXOG
KDYHDFFHVVWRWKH0HVVDJH&HQWHUDQGZKHWKHUREYLRXVVSDPLVEODFNKROHG
RUTXDUDQWLQHG)RUVPDOOHUJURXSVRIXVHUVWKLVLVDUHODWLYHO\VLPSOHDQG
TXLFNWDVN
6HH 2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQRQSDJH IRULQIRUPDWLRQRQ
RUJDQL]DWLRQV

&RQILJXUHWKHGHIDXOWXVHUVHWWLQJVIRUVSDPILOWHULQJYLUXVEORFNLQJ
DQGWKH0HVVDJH&HQWHUDQG4XDUDQWLQH6XPPDU\ LIDYDLODEOHZLWK\RXU
VHUYLFHSDFNDJH )RUEHVWSUDFWLFHVDQGUHFRPPHQGDWLRQVIRU\RXU
VHWWLQJVFOLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROH
9HULI\WKDWWKHGHIDXOWXVHUVHWWLQJVDUHDSSURSULDWH \RXVHWWKHVHXSGXULQJ
$FWLYDWLRQ 

0DQDJH'HIDXOW8VHU7HPSODWHVRQSDJH 

6SDP)LOWHUVRQSDJH 

9LUXV%ORFNLQJRQSDJH 

7KH0HVVDJH&HQWHURQSDJH 

6HWXS0HVVDJH&HQWHUDQG4XDUDQWLQH6XPPDU\QRWLILFDWLRQV

*HWWLQJ6WDUWHG



&RQILJXUHDQGFXVWRPL]HWKHQRWLILFDWLRQPHVVDJHVIRU\RXUXVHUV7KH
GHIDXOW:HOFRPHQRWLILFDWLRQLVVHQWLPPHGLDWHO\WRQHZXVHUV\RXFDQDOVR
FXVWRPL]HWKLVQRWLILFDWLRQZLWKPRUHLQIRUPDWLRQ
7KH4XDUDQWLQH6XPPDU\VHQGVXVHUVDFRQYHQLHQWGDLO\GLJHVWRIWKH
TXDUDQWLQHGPHVVDJHVDQGLVKLJKO\UHFRPPHQGHG
7KH0HVVDJH&HQWHUFDQDOVREHEUDQGHGDQGFXVWRPL]HGZLWK\RXUORJRDQG
OD\RXWUHTXLUHPHQWV
6HH 7KH0HVVDJH&HQWHURQSDJH DQG$ERXW4XDUDQWLQH6XPPDU\
RQSDJH 
<RXFDQDOVRVHW\RXUXVHUVSUHIHUUHGODQJXDJHIRUWKH4XDUDQWLQH6XPPDU\
QRWLILFDWLRQVDQG0HVVDJH&HQWHU6HH6HW3HUPLVVLRQVIRUDQ2UJDQL]DWLRQ
RQSDJH IRULQVWUXFWLRQV

'HWHUPLQH\RXUXVHUDXWKHQWLFDWLRQPHWKRGDQGDGGXVHUV
<RXFDQDGGDVPDOOJURXSRIXVHUVDVDSLORWJURXSEHIRUHUROOLQJRXWWR\RXU
FRPSDQ\)RULQIRUPDWLRQRQXVHUDXWKHQWLFDWLRQVHH 8VHU$XWKHQWLFDWLRQ
RQSDJH 
)ROORZLQJDUHWKHRSWLRQVIRUDGGLQJDQGPDQDJLQJJURXSVRIXVHUV

$GG0RYH'HOHWH8VHUVLQWKH$GPLQLVWUDWLRQ&RQVROH6HH$GG'HOHWH
0RYH8VHUVRQSDJH 

%DWFKFRPPDQGVLQWKH$GPLQLVWUDWLRQ&RQVROH
6HH %DWFK3URFHVVLQJDQG(=&RPPDQGRQSDJH 

$XWRPDWLF$FFRXQW&UHDWLRQDQDXWRPDWHGIHDWXUHWRDGGQHZXVHUVZKR
UHFHLYHYDOLGPDLO
6HH$GG8VHUV$XWRPDWLFDOO\ $XWRPDWLF$FFRXQW&UHDWLRQ RQ
SDJH 

'LUHFWRU\6\QFDIHDWXUHWKDWOHWV\RXLPSRUWXVHUGDWDIURP\RXU/'$3
VHUYHU6HH 'LUHFWRU\6\QFRQSDJH 

$GGDGGLWLRQDODGPLQLVWUDWRUVDQGVHWSHUPLVVLRQV
<RXFDQFUHDWHDFFRXQWVIRUDGPLQLVWUDWRUVDQGVXSSRUWVWDIIDQGVHW
DXWKRUL]DWLRQVIRUGLIIHUHQWOHYHOVRIDFFHVV
6HH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ5HFRUGVRQ
SDJH 

&RQILJXUHDOHUWVWREHVHQWWR\RXUZLUHOHVVGHYLFH
:HUHFRPPHQG\RXVHWXSDOHUWVIRU'HOLYHU\0DQDJHUDQG6SRRO0DQDJHU,I
\RXUHPDLOVHUYHUEHFRPHVXQDYDLODEOHWKHPHVVDJHVHFXULW\VHUYLFHFDQ
VHQG\RXDQRWLILFDWLRQ
6HH $GPLQLVWUDWRU$OHUWVRQSDJH 



6HWXSGLVDVWHUUHFRYHU\WKURXJKWKH6SRRO0DQDJHU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6SRROLQJRIHPDLOLVDQRSWLRQDOIHDWXUH)RUPRUHLQIRUPDWLRQDERXW\RXU
VHUYLFHSDFNDJHDQGRSWLRQVFRQWDFW\RXUDFFRXQWPDQDJHURUYHQGRU
1RWH0RVWFXVWRPHUVKDYHVSRROLQJDXWRPDWLFDOO\VHWXSGXULQJWKHDFWLYDWLRQ

SURFHVV
6HH 6SRRO0DQDJHURQSDJH IRUWKHSURFHGXUH

&RQVLGHUHQDEOLQJ%ODWDQW6SDP%ORFNLQJLILWLVQRWDOUHDG\HQDEOHG
%ODWDQW6SDP%ORFNLQJZKLFKLVHQDEOHGE\GHIDXOWIRUQHZDFFRXQWV
DXWRPDWLFDOO\GHOHWHVPRVWREYLRXVMXQNPHVVDJHV7KLVIHDWXUHFDQVWRS
PRUHWKDQKDOIRIDOOVSDPE\GHWHFWLQJWKHPRVWEODWDQWVSDPPHVVDJHV
DQGDXWRPDWLFDOO\EORFNLQJRUEODFNKROLQJ GHOHWLQJ WKHP%ODWDQW6SDP%ORFN
UHGXFHVWKHDPRXQWRIVSDP\RXPXVWPDQDJHDQG\RXUXVHUVVHHLQWKHLU
0HVVDJH&HQWHU
6HH&RQILJXUH6SDP6HWWLQJVIRUDQ2UJDQL]DWLRQRQSDJH 

,IQHFHVVDU\VHWXS&RQQHFWLRQ0DQDJHUIRUDXWRPDWLFDWWDFNEORFNLQJ
6HWWKH9LUXV2XWEUHDNVHQVLWLYLW\WR9HU\+LJK
&RQQHFWLRQ0DQDJHUZKLFKGHWHFWVDQGEORFNVDWWDFNVDJDLQVW\RXUHPDLO
VHUYHUVEDVHGRQVHQGLQJ,3EHKDYLRUVLVKLJKO\UHFRPPHQGHGIRUDOO
FXVWRPHUV)RUQHZDFFRXQWV&RQQHFWLRQ0DQDJHUSURWHFWLRQLVWXUQHGRQ
DQGVHWWR1RUPDOVHQVLWLYLW\DJDLQVWDOODWWDFNV 'LUHFWRU\+DUYHVW$WWDFNV
6SDP$WWDFNVDQG(PDLO%RPEV %HVXUHWRVHW9LUXV2XWEUHDNVHQVLWLYLW\WR
9HU\+LJK &OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHIRU
DGGLWLRQDOUHFRPPHQGDWLRQVDQGEHVWSUDFWLFHV
,I\RXDUHXVLQJDPDLOVHUYHUWKDWLVVXHVDV\QFKURQRXVERXQFHV VXFKDV
0LFURVRIW([FKDQJH HQDEOHWKH'LUHFWRU\+DUYHVW$WWDFNIHDWXUHWRKDQGOH
WKHVHERXQFHVRQFH\RXKDYHVHWXSDPDMRULW\RI\RXUXVHUV
6HH$XWRPDWLFDOO\%ORFNLQJ$WWDFNVRQSDJH 

&RQILJXUHLQERXQGVHUYLFHV
6HWXSWKHIROORZLQJLQERXQGVHUYLFHVIRU\RXURUJDQL]DWLRQVDQGXVHUV

$SSURYHGDQG%ORFNHG6HQGHU/LVWVRQSDJH 

&RQWHQW0DQDJHURQSDJH  LIDYDLODEOHZLWK\RXUVHUYLFHSDFNDJH

$WWDFKPHQW0DQDJHURQSDJH  LIDYDLODEOHZLWK\RXUVHUYLFH


SDFNDJH

,QGXVWU\+HXULVWLFVRQSDJH  LIDYDLODEOHZLWK\RXUVHUYLFHSDFNDJH

3URWHFWDJDLQVW'LUHFWRU\+DUYHVW$WWDFNVZLWK&RQQHFWLRQ0DQDJHURU
1RQ$FFRXQW%RXQFLQJ

*HWWLQJ6WDUWHG



7KHUHDUHWZRFRPPRQPHWKRGVIRUSURWHFWLQJDJDLQVW'LUHFWRU\+DUYHVW
$WWDFNV1RQ$FFRXQW%RXQFLQJDQG&RQQHFWLRQ0DQDJHU&RQQHFWLRQ
0DQDJHULQFOXGHVDVHWWLQJFDOOHG$V\PPHWULF%RXQFH7KHVHDUHWZRVLPLODU
EXWYHU\GLVWLQFWVHWWLQJVRQ\RXUVHUYHU
1RQ$FFRXQW%RXQFLQJLVDQRUJDQL]DWLRQVHWWLQJVHWLQ\RXUXVHU
RUJDQL]DWLRQ,IHQDEOHG1RQ$FFRXQW%RXQFLQJUHMHFWVPDLOWRDQ\DGGUHVV
QRWUHJLVWHUHGLQ3HULPHWHU0DQDJHU
,WLVLPSRUWDQWWRDGGHYHU\DGGUHVVDOLDVDQGPDLOLQJOLVWEHIRUH\RXHQDEOH
1RQ$FFRXQW%RXQFLQJ8VHUVQRWDGGHGZLOOQHYHUUHFHLYHRXWVLGHPDLO
&RQQHFWLRQ0DQDJHULVVHWRQWKHHPDLOFRQILJOHYHODVDQ,QERXQG6HUYHUV
VHWWLQJ,WLQFOXGHVWKHDELOLW\WRGHWHFW'LUHFWRU\+DUYHVW$WWDFNV,IDVHQGHU
VHQGVHPDLOWRPDQ\LQYDOLGDGGUHVVHVLQDVKRUWSHULRGRIWLPH&RQQHFWLRQ
0DQDJHUZLOOEORFNDOOPDLOIURPWKDWVHQGHU
8VXDOO\&RQQHFWLRQ0DQDJHUEDVHVWKLVGHFLVLRQRQ6073HUURUFRGHVIURP
\RXUVHUYHUEXWVRPHVHUYHUV LQFOXGLQJ0LFURVRIW([FKDQJH GRQRWVHQG
WKHVHFRGHV,QWKLVFDVH\RXFDQHQDEOH$V\PPHWULF%RXQFH,I$V\PPHWULF
%RXQFHLVHQDEOHG&RQQHFWLRQ0DQDJHUFRPSDUHVWKHUHFLSLHQWDGGUHVVHV
RQLQFRPLQJHPDLOWR\RXUUHJLVWHUHGXVHUOLVW,IDHQRXJKUHFLSLHQWVDUHQRW
RQ\RXUXVHUOLVW&RQQHFWLRQ0DQDJHUEORFNVHPDLOIURPWKDWVHQGHU
$GG\RXUXVHUVEHIRUHHQDEOLQJ$V\QFKURQRXV%RXQFH,I\RXKDYHQRWDGGHG
\RXUXVHUV&RQQHFWLRQ0DQDJHUPD\EORFNYDOLGVHQGHUV+RZHYHUXQOLNH
1RQ$FFRXQW%RXQFLQJ\RXGRQ
WQHHGWRDGGHYHU\XVHU,I\RXKDYHDGGHG
RI\RXUXVHUVDGGHGLWLVVDIHWRHQDEOH$V\QFKURQRXV%RXQFH
%RWK1RQ$FFRXQW%RXQFLQJDQG&RQQHFWLRQ0DQDJHU ZLWK$V\QFKURQRXV
%RXQFH ZLOOSURWHFW\RXUVHUYHUIURPWKHKHDY\ORDGRID'LUHFWRU\+DUYHVW
$WWDFNDQGERWKUHTXLUHWKDW\RXKDYHDGGHGXVHUV1RQ$FFRXQW%RXQFLQJLV
DFRPSOHWHEORFNRIDOOXQUHJLVWHUHGDFFRXQWVZKLOH&RQQHFWLRQ0DQDJHU
EORFNVDVHQGHUZKHQDWKUHDWLVGHWHFWHG
$IWHU\RXKDYHDGGHGDOOXVHUVDOLDVHVDQGPDLOLQJOLVWVWRWKHPHVVDJH
VHFXULW\VHUYLFHDQGHVWDEOLVKHGDSROLF\IRUDGGLQJQHZXVHUVFRQVLGHU
HQDEOLQJ1RQ$FFRXQW%RXQFLQJ
1RQ$FFRXQW%RXQFLQJEORFNVDOOPDLOVHQGWRDGGUHVVHVQRWOLVWHGLQWKH
PHVVDJHVHFXULW\VHUYLFH7KLVSURYLGHVSURWHFWLRQDJDLQVWGLUHFWRU\KDUYHVW
DWWDFNVEXWZLOOEORFNDOOPDLOWRDGGUHVVHVQRWUHJLVWHUHGLQWKHPHVVDJH
VHFXULW\VHUYLFH
6HH0DQDJH2UJDQL]DWLRQ6HWWLQJVRQSDJH 



&UHDWHDQHPHUJHQF\SODQDQGIDPLOLDUL]H\RXUVHOIZLWK\RXUVXSSRUW
RSWLRQV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXPXVWKDYHDSODQLQSODFHWRIROORZLQWKHHYHQWWKDW\RXH[SHULHQFHPDLO
IORZLVVXH
D %HVXUHWKDW\RXKDYHVHWXSDVXSSRUWFRQWDFWZLWK\RXUSURYLGHUIRU
HPHUJHQF\VHUYLFH,I\RXKDYHDFFHVVWRWKHVXSSRUWSRUWDOVHWXSD
VXSSRUWSRUWDODFFRXQW
E 6LJQXSIRUVHUYLFHXSGDWHOLVWV&RQWDFWVXSSRUWIRUPRUHLQIRUPDWLRQ
F

6HWXSDQLQWHUQDOSURFHVVIRUWKHXQOLNHO\HYHQWRIDVHUYLFHRXWDJH IRU
H[DPSOHFKDQJLQJ0;UHFRUGVDQGILUHZDOOVHWWLQJV 

G %HDZDUHRIWKHWURXEOHVKRRWLQJSURFHGXUHVIRUPDLOIORZDQGILOWHULQJ
)RUWURXEOHVKRRWLQJPDLOIORZSUREOHPVVHH 7HVW7RROV 0DLO)ORZ
7URXEOHVKRRWLQJRQSDJH DQG 6SDP)LOWHUVRQSDJH 

'HSOR\PHQW3KDVHVDQG5ROORXW
)RUWKHVPRRWKHVWGHSOR\PHQWSRVVLEOH\RXVKRXOGJRWKURXJKWKHIROORZLQJIRXU
SKDVHV


$FWLYDWLRQ

7KLVJLYHV\RXDFFHVVWRWKH$GPLQLVWUDWLRQ&RQVROHZLWKRQHDGPLQLVWUDWLYH
DFFRXQWRQHRUJDQL]DWLRQDQGRQHVHUYHU


3LORW

$GGDVPDOOJURXSRIXVHUVDQGSRVVLEO\DGGDGGLWLRQDODGPLQLVWUDWRUV6HWXS
\RXUVHUYLFHFRQILJXUDWLRQDQGILOWHUVDQGIROORZWKH%HVW3UDFWLFHV
5RDGPDSRQSDJH 
,QSODQQLQJ\RXUGHSOR\PHQWZHUHFRPPHQG\RXUHYLHZ3ODQ<RXU
2UJDQL]DWLRQ+LHUDUFK\RQSDJH 


5ROORXW

$GG\RXUUHPDLQLQJXVHUVDQGRUJDQL]DWLRQVDQGVHWWKHILOWHUFRQILJXUDWLRQV
DQGDFFHVVOHYHOVDVUHTXLUHG


0DLQWHQDQFH

2QJRLQJVXSSRUWRI\RXUXVHUVDQGVHUYHUV7KLVPD\UHTXLUHGDGMXVWLQJILOWHU
VHWWLQJVPDQDJLQJXVHUVDQGGRPDLQVDQGDGGLQJQHZRUFRQILJXULQJ
H[LVWLQJHPDLOVHUYHUV

*HWWLQJ6WDUWHG





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

+RZ(PDLO6HFXULW\:RUNV

&KDSWHU 

(PDLO6HFXULW\2YHUYLHZ
7KHPHVVDJHVHFXULW\VHUYLFHOHWVDFRPSDQ\VHUYLFHSURYLGHURURWKHU
RUJDQL]DWLRQHDVLO\SURYLGHUHDOWLPHVSDPDQGYLUXVILOWHULQJDWWDFNEORFNLQJDQG
HPDLOWUDIILFPRQLWRULQJDFURVVDXVHUGHSOR\PHQWRIDQ\VL]H8VHUVUHFHLYH
FRPSUHKHQVLYHSURWHFWLRQDJDLQVWXQZDQWHGDQGPDOLFLRXVHPDLOZKLOH
DGPLQLVWUDWRUVFDQHDVLO\WDLORUVHUYLFHIRUXVHUVQHHGVDQGSROLFLHV
7KHVHUYLFHEORFNVDZLGHUDQJHRIHPDLODWWDFNVDWWKHFRQQHFWLRQOHYHOILOWHUV
VSDPDQGYLUXVHVDQGFDQDSSURYHEORFNRUGLYHUWPHVVDJHVEDVHGRQVHQGHU
DGGUHVVRUGRPDLQRULJLQ,3DGGUHVVDWWDFKPHQWVL]HRUILOHW\SHWH[WFRQWHQW
DQGPRUH,WGRHVWKLVZLWKRXWUHTXLULQJ\RXWRLQVWDOODGGLWLRQDOVRIWZDUHRU
KDUGZDUH,QVWHDGXVHUVLQFRPLQJHPDLOLVSURFHVVHGDWRXUKLJKO\VHFXUHDQG
UHOLDEOHGDWDFHQWHUEHIRUHUHDFKLQJ\RXUVHUYHU:LWKLQPLOOLVHFRQGVVSDPDQG
YLUXVHVDUHVHSDUDWHGIURPOHJLWLPDWHPHVVDJHV/HJLWLPDWHPHVVDJHVDUH
GHOLYHUHGWRUHFLSLHQWVZLWKRXWGHOD\ZKLOHVXVSLFLRXVPHVVDJHVDUHGHOHWHGRU
VHQWWRD4XDUDQWLQHZKHUH\RXKDYHWKHRSWLRQWRUHYLHZRUGHOLYHUWKHPWRWKH
XVHU
$GPLQLVWUDWRUVFDQDUUDQJHXVHUVLQWRJURXSVWRHDVLO\WDLORUWKHLUVHUYLFHZKLOHVWLOO
PDLQWDLQLQJFRQWURODFURVVDQHQWLUHGHSOR\PHQW7KH\FDQDOVRJLYHXVHUV
YDU\LQJGHJUHHVRIFRQWURORYHUPDQDJLQJWKHLURZQVHUYLFH7KHVHUYLFHLQFOXGHV
DQXPEHURIWRROVIRUDGPLQLVWUDWRUVWRPRQLWRUVHFXUHDQGUHJXODWHVHUYHU
FRQQHFWLRQVDQGHPDLOGHOLYHU\

+RZ(PDLO6HFXULW\:RUNV



3URGXFW%XQGOHV
'LIIHUHQWYHUVLRQVDQGVHUYLFHOHYHOVDUHDYDLODEOH6RPHVHUYLFHFDSDELOLWLHV
GHVFULEHGLQWKLVDGPLQLVWUDWLRQJXLGHDUHDYDLODEOHRQO\IRUFHUWDLQYHUVLRQV2WKHU
IHDWXUHVDUHRSWLRQDODGGRQIHDWXUHVWKDWFDQEHSXUFKDVHGVHSDUDWHO\7KHWDEOH
EHORZVKRZVZKLFKFDSDELOLWLHVDUHDYDLODEOHZLWK\RXUSURGXFWEXQGOH)RUPRUH
LQIRUPDWLRQDERXWSURGXFWRSWLRQVSOHDVHFRQWDFW\RXUDFFRXQWPDQDJHU

(PDLO6HFXULW\)HDWXUH

3RVWLQL6HUYLFH
3URYLGHU(GLWLRQ
*RRJOH0HVVDJH
)LOWHULQJ

3RVWLQL(QWHUSULVH
(GLWLRQ
*RRJOH0HVVDJH
6HFXULW\

*RRJOH0HVVDJH
'LVFRYHU\

6SDP)LOWHULQJ

<HV

<HV

<HV

9LUXV%ORFNLQJ

<HV

<HV

<HV

0HVVDJH$UFKLYLQJ

1R

1R

<HV

DYDLODEOHDVRSWLRQDO
XSJUDGH
&RQQHFWLRQ0DQDJHU

<HV

<HV

<HV

'HOLYHU\0DQDJHU

<HV

<HV

<HV

5HSRUWV

<HV

<HV

<HV

0HVVDJH&HQWHU

<HV

<HV

<HV

4XDUDQWLQH6XPPDU\

<HV

<HV

<HV

%ODWDQW6SDP%ORFNLQJ

$OZD\V2Q

&RQILJXUDEOH

&RQILJXUDEOH

'LUHFWRU\+DUYHVW$WWDFN6SDPDQG
9LUXV$WWDFNSURWHFWLRQ

$OZD\V2Q

&RQILJXUDEOH

&RQILJXUDEOH

6SRRO0DQDJHU

<HVZLWK6HUYLFH
3URYLGHU(GLWLRQ

<HV

<HV

1RWDYDLODEOHZLWK
*RRJOH0HVVDJH
)LOWHULQJ
$WWDFKPHQW0DQDJHU

1R

<HV

<HV

&RQWHQW0DQDJHU

1R

<HV

<HV

7UDQVSRUW/D\HU6HFXULW\ 7/6

1R

<HV

<HV

3ROLF\(QIRUFHG7/6

1R

2SWLRQDOIRU
(QWHUSULVH(GLWLRQ

<HV

7/6VHWWLQJVFRQILJXUHGE\GRPDLQ
<HVIRU*RRJOH
0HVVDJH6HFXULW\
,QGXVWU\+HXULVWLFV

1R

<HV

<HV

'LUHFWRU\6\QF

<HV

<HV

<HV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(PDLO6HFXULW\)HDWXUH

3RVWLQL6HUYLFH
3URYLGHU(GLWLRQ
*RRJOH0HVVDJH
)LOWHULQJ

3RVWLQL(QWHUSULVH
(GLWLRQ
*RRJOH0HVVDJH
6HFXULW\

*RRJOH0HVVDJH
'LVFRYHU\

2XWERXQG6HUYLFHV

1R

<HV

<HV

0HVVDJH(QFU\SWLRQ

1R

2SWLRQDO

2SWLRQDO

3RVWLQL:HE6HFXULW\ &RPSOLDQFH

1R

2SWLRQDO

2SWLRQDO

$WWDFKPHQW0DQDJHU&RQWHQW
0DQDJHU9LUXV%ORFNLQJ&RPSOLDQFH
)RRWHU

)HDWXUHVDQG&DSDELOLWLHV
<RXUVHUYLFHSURYLGHVDZLGHUDQJHRISURWHFWLRQDQGDGPLQLVWUDWLYHFDSDELOLWLHV
YLDVHYHUDOVHUYLFHFRPSRQHQWV7KHIROORZLQJWRSLFVSURYLGHDQRYHUYLHZRIWKHVH
FRPSRQHQWVDQGDUHDJRRGLQWURGXFWLRQWRXQGHUVWDQGLQJWKHIXOOSRZHURIWKH
VHUYLFH7KHVHFRPSRQHQWVDUHGHVFULEHGLQJUHDWHUGHWDLOHOVHZKHUHLQWKLV
JXLGH

$WWDFN%ORFNLQJDQG&RQQHFWLRQ3URWHFWLRQ
3URWHFWLRQDJDLQVWHPDLODWWDFNVZKHUHDQRXWEUHDNRIKDUPIXOWUDIILFRULJLQDWHV
IURPDVLQJOHVHUYHULVSURYLGHGE\&RQQHFWLRQ0DQDJHU7KLVEORFNVDZLGH
UDQJHRIDWWDFNVLQFOXGLQJ'LUHFWRU\+DUYHVW$WWDFNV '+$ DQGGHQLDORIVHUYLFH
'R6 DWWDFNVDQGLWSURWHFWVDJDLQVWVLJQLILFDQWVSLNHVLQVSDPRUYLUXVDFWLYLW\
$WWDFNVDUHGHWHFWHGDQGEORFNHGLQUHDOWLPHDWWKHWLPHWKHRIIHQGLQJ,3DGGUHVV
DWWHPSWVWRFRQQHFWZLWK\RXUHPDLOVHUYHU:KHQDQDWWDFNRUXQZDQWHGSUREHLV
GHWHFWHGWKHVRXUFH,3DGGUHVVLVWHPSRUDULO\EORFNHGGXULQJZKLFKWLPHDOO
PHVVDJHVUHFHLYHGIURPWKDWDGGUHVVDUHERXQFHGEDFNWRWKHVHQGHU6HH
&RQQHFWLRQ0DQDJHURQSDJH IRUPRUHLQIRUPDWLRQ

+RZ(PDLO6HFXULW\:RUNV



6SDP9LUXVDQG&RQWHQW)LOWHULQJ
0HVVDJHVSDVVLQJWKURXJKWKHPHVVDJHVHFXULW\VHUYLFHDUHHYDOXDWHGE\VHYHUDO
ILOWHUVWKDWFDQDSSURYHEORFNRUGLYHUWDPHVVDJHEDVHGRQFULWHULD\RXVSHFLI\
7KHVHLQFOXGH

9LUXV%ORFNLQJ'HWHFWHGYLUXVHVFDQEHGHOHWHGRUVHQWWRDVHSDUDWH
4XDUDQWLQHGHSHQGLQJRQ\RXUSUHIHUHQFH

6SDP)LOWHULQJ1RWRQO\FDQ\RXVHWDOHYHOIRUKRZDJJUHVVLYHO\WRILOWHU
VSDPRYHUDOOEXWLQGLYLGXDOFDWHJRU\ILOWHUVOHW\RXILOWHUPRUHDJJUHVVLYHO\IRU
VH[XDOO\H[SOLFLWRUUDFLDOO\LQVHQVLWLYHFRQWHQWJHWULFKTXLFNRIIHUVRU
FRPPHUFLDORIIHUVGHSHQGLQJRQ\RXURUJDQL]DWLRQVWROHUDQFHRUSROLFLHV

$WWDFKPHQW0DQDJHUILOWHUV RSWLRQDOIHDWXUH 0HVVDJHVFDQRSWLRQDOO\EH


ILOWHUHGEDVHGRQWKHVL]HRUILOHW\SHRIDQ\DWWDFKPHQWV RSWLRQDOIHDWXUH 
VRPHVHUYLFHSDFNDJHV 

&RQWHQW0DQDJHUILOWHUV RSWLRQDOIHDWXUH 0HVVDJHVFDQDOVREHILOWHUHG


EDVHGRQNH\ZRUGVRUSKUDVHVLQWKHPHVVDJHKHDGHURUERG\ DYDLODEOH
RQO\ZLWKVRPHVHUYLFHSDFNDJHV 

6HQGHUOLVWV<RXFDQDOORZRUEORFNPHVVDJHVEDVHGRQWKHVHQGHUVHPDLO
DGGUHVVRUGRPDLQ

,QGXVWU\+HXULVWLFV RSWLRQDOIHDWXUH 0HVVDJHVFDQEHILOWHUHGVSHFLILFDOO\


IRUXVHUVLQWKHOHJDORUILQDQFLDOLQGXVWU\ DYDLODEOHRQO\ZLWKVRPHVHUYLFH
SDFNDJHV 

0HVVDJHOLPLWV<RXFDQOLPLWWKHQXPEHURIGDLO\PHVVDJHVUHFHLYHGE\D
XVHURUJURXSRIXVHUV

6HHWKHDSSURSULDWHWRSLFLQWKLVJXLGHIRUGHWDLOVDERXWHDFKRIWKHVHILOWHUV

0HVVDJH4XDUDQWLQHDQG5HWULHYDO
0HVVDJHVFDXJKWE\DSDUWLFXODUILOWHUFDQEHSURFHVVHGLQDQ\RIDQXPEHURI
ZD\VDFFRUGLQJWR\RXUXVHUVSUHIHUHQFH7KLVLVGHWHUPLQHGIRUDSDUWLFXODU
JURXSRIXVHUVE\WKHILOWHUVGLVSRVLWLRQ'HSHQGLQJRQWKHILOWHU VSDPYLUXV
DWWDFKPHQWDQGVRRQ DYDULHW\RIGLVSRVLWLRQVDUHDYDLODEOH)RUH[DPSOH\RX
PLJKWRSWIRUDPHVVDJHWREHERXQFHGEDFNWRWKHVHQGHUGHOHWHGZLWKQRUHWXUQ
PHVVDJHVHQWRUSODFHGLQDVHSDUDWH4XDUDQWLQHZKHUH\RXFDQODWHUUHYLHZLW
DQGRSWLRQDOO\IRUZDUGLWWRWKHXVHU
%\TXDUDQWLQLQJVSDPIRUH[DPSOHDQDGPLQLVWUDWRUDQGRSWLRQDOO\XVHUV
WKHPVHOYHVFDQUHYLHZVXVSHFWHGVSDPDQGUHWULHYHPHVVDJHVWKDWDUHDFWXDOO\
OHJLWLPDWH6HH0DQDJH4XDUDQWLQHG0HVVDJHVRQSDJH IRUPRUH
LQIRUPDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6FDODEOH&XVWRP8VHU0DQDJHPHQW
:LWKWKHPHVVDJHVHFXULW\VHUYLFH\RXFDQHDVLO\PDLQWDLQFRPPRQVHUYLFHV
ILOWHUVHWWLQJVDQGHPDLOSROLFLHVDFURVV\RXUHQWLUHXVHUEDVHZKLOHDOVRWDLORULQJ
VHUYLFHIRULQGLYLGXDOJURXSVRIXVHUV<RXGRWKLVE\DUUDQJLQJXVHUVLQD
KLHUDUFK\RIRUJDQL]DWLRQV RURUJVIRUVKRUW 
)RUH[DPSOH\RXPLJKWDSSO\DJHQHUDOSROLF\DJDLQVWDQ\RQHEHLQJDEOHWR
UHFHLYHPSVRXQGILOHVVHWHYHU\RQHVVSDPILOWHULQJWRPRGHUDWHO\DJJUHVVLYH
DQGSURYLGHDPDVWHUOLVWRIDSSURYHGVHQGHUV8VHUVLQ6DOHVKRZHYHUPLJKW
ZDQWPRUHOHQLHQWILOWHULQJDQG0DUNHWLQJPLJKWQHHGWRUHFHLYHPSILOHVDIWHUDOO
7KHVHXVHUVFDQEHSODFHGLQDVHSDUDWHRUJDQL]DWLRQWKDWLQKHULWVLWV
FRQILJXUDWLRQIURPDPDVWHURUSDUHQWRUJWKXVUHWDLQLQJGHVLUHGFRPPRQ
VHWWLQJV(DFKRUJFDQWKHQEHWDLORUHGDVQHFHVVDU\IRULWVXVHUVRQO\
6HUYLFHFDQDOVREHWDLORUHGDVDSSURSULDWHIRULQGLYLGXDOXVHUV)RUH[DPSOH
VRPHXVHUVPLJKWZDQWWRDGGWKHLURZQSHUVRQDODOORZHGDQGEORFNHGVHQGHUV
6HH$ERXWWKH2UJDQL]DWLRQ+LHUDUFK\RQSDJH IRUPRUHLQIRUPDWLRQ

6FDODEOH$GPLQLVWUDWLRQ
<RXUVHUYLFHPDNHVLWHDV\WRPDQDJHSURWHFWLRQDFURVVDODUJHXVHUEDVHDQG
DOVRGHOHJDWHVSHFLILFPDQDJHPHQWWDVNVDPRQJDGPLQLVWUDWRUV+LJKOHYHO
DGPLQLVWUDWRUVFDQPDLQWDLQFRQWURORYHUWKHHQWLUHGHSOR\PHQWZKLOHRWKHUVFDQ
EHJLYHQDXWKRULW\WRPDQDJHVSHFLILFRUJDQL]DWLRQV XVHUJURXSV <RXFDQDOVR
FRQWUROZKDWWDVNVDQDGPLQLVWUDWRUFDQSHUIRUP)RUH[DPSOHD&XVWRPHU&DUH
UHSUHVHQWDWLYHPLJKWEHDXWKRUL]HGWRDVVLVWXVHUVLQEDVLFZD\VVD\E\DGGLQJ
WKHPWRWKHVHUYLFHDQGPDQDJLQJWKHLUILOWHUVDQGVHQGHUOLVWV$PRUHWHFKQLFDO
DGPLQLVWUDWRUPLJKWEHDEOHWRSHUIRUPPRUHDGYDQFHGWDVNVVXFKDVEORFNLQJ
WUDIILFIURPDQ,3UDQJHRUFRQILJXULQJDPDLOVHUYHU:KLOHDSROLF\PDNHUFDQVHW
SROLFLHVIRUZKDWW\SHVRIPHVVDJHVXVHUVFDQUHFHLYH
6HH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ5HFRUGVRQSDJH IRU
PRUHLQIRUPDWLRQ

8VHU$FFHVV
<RXFDQRSWLRQDOO\DOORZDJLYHQJURXSRIXVHUVWRPDQDJHWKHLURZQVSDP
YLUXVHVDQGRWKHUILOWHUHGPHVVDJHVE\HQDEOLQJDFFHVVWRWKH0HVVDJH&HQWHU
8VHUVFDQORJLQWRWKH0HVVDJH&HQWHULQDQ\:HEEURZVHUWRVHHZKDW
PHVVDJHVDUHEHLQJILOWHUHGDQGZK\7KH\FDQDOVRORRNIRUIDOVHO\TXDUDQWLQHG
PHVVDJHVDQGIRUZDUGDQ\OHJLWLPDWHPHVVDJHVWRWKHLURZQ,QER[
,QDGGLWLRQXVHUVFDQEHJLYHQSHUPLVVLRQVWRYLHZRUPRGLI\FHUWDLQDVSHFWVRI
WKHLURZQVHUYLFHDWWKH0HVVDJH&HQWHU:LWKWKHDSSURSULDWHSHUPLVVLRQVWKH\
FDQWXUQVSDPRUYLUXVILOWHUVRQRURIIVHWVSDPILOWHUOHYHOVPDQDJHWKHLURZQ
VHQGHUOLVWVDQGPRUH
6HH$ERXWWKH0HVVDJH&HQWHURQSDJH IRUPRUHLQIRUPDWLRQ

+RZ(PDLO6HFXULW\:RUNV



'LVDVWHU5HFRYHU\
3URWHFWLRQDJDLQVWHPDLOORVVLI\RXUHPDLOVHUYHUJRHVGRZQLVSURYLGHGE\6SRRO
0DQDJHU6KRXOG\RXUVHUYHUEHFRPHXQDYDLODEOHGXHWRDFUDVKRUQHWZRUN
FRQQHFWLYLW\SUREOHP6SRRO0DQDJHUDXWRPDWLFDOO\VSRROVLQFRPLQJWUDIILFWRD
EDFNXSVHUYHUZKHUHLWLVVWRUHGXQWLOFRPPXQLFDWLRQZLWK\RXUVHUYHULVUH
HVWDEOLVKHG:KHQ\RXUVHUYHUEHFRPHVDYDLODEOHDJDLQ6SRRO0DQDJHU
XQVSRROVWKHWUDIILFEDFNWR\RXUVHUYHUVRLWFDQEHGHOLYHUHG6HH 6SRRO
0DQDJHURQSDJH IRUPRUHLQIRUPDWLRQ
1RWH'HSHQGLQJRQ\RXUVHUYLFHSDFNDJH\RXPLJKWQHHGWRSXUFKDVHVSRROLQJ

VHSDUDWHO\&RQWDFW\RXUDFFRXQWPDQDJHUIRULQIRUPDWLRQ

*UDSKV5HSRUWVDQG2WKHU$GPLQLVWUDWRU7RROV
7KH$GPLQLVWUDWLRQ&RQVROHSURYLGHVVHYHUDOWRROVWKDWKHOSVHUYLFH
DGPLQLVWUDWRUVPRQLWRUHPDLODFWLYLW\ILOWHUHIIHFWLYHQHVVVHUYHUSHUIRUPDQFHDQG
HYHQWVVXFKDVDQHPDLODWWDFNRUDVHUYHURXWDJH

*UDSKV7KH+RPHSDJHDQGVHYHUDOVHUYHUUHODWHGSDJHVGLVSOD\DYDULHW\RI
UHDOWLPHJUDSKVUHSRUWLQJDWDJODQFHVWDWLVWLFVRQWKHQXPEHURIPHVVDJHV
UHFHQWO\GHOLYHUHGEORFNHGTXDUDQWLQHGRUVSRROHGUHFHQWDWWDFNVRUVHUYHU
RXWDJHVVXFFHVVIXODQGIDLOHGFRQQHFWLRQVDQGPRUH

5HSRUWV<RXFDQWUDFNHPDLODFWLYLW\DQGILOWHUHIIHFWLYHQHVVE\JHQHUDWLQJDQ\
RIVHYHUDOUHSRUWVRQWKH5HSRUWVWDE'DWDLQWKHVHUHSRUWVLQFOXGHVWKH
QXPEHURIPHVVDJHVGHOLYHUHGRUTXDUDQWLQHGIRUDXVHURUJDQL]DWLRQRU
GRPDLQWKHQXPEHURIPHVVDJHVEHLQJIRUZDUGHGIURP4XDUDQWLQHVWRXVHUV
,QER[HVWKHQXPEHURIPHVVDJHVFDXJKWE\DSDUWLFXODUILOWHU VSDPFDWHJRU\
YLUXVEORFNLQJVHQGHUOLVWHWF DQGPRUH

6HUYHUHYHQWWUDFNLQJ*HWGHWDLOHGLQIRUPDWLRQDERXWUHFHQWDWWDFNVVHUYHU
RXWDJHVDQGVSRROLQJHYHQWVRQDQ(YHQWVSDJH,QIRUPDWLRQLQFOXGHVWKH,3
VRXUFHRIDQDWWDFNDQGWKHWLPHDQGGXUDWLRQRIDQ\RXWDJHRUVSRROLQJ

$GPLQLVWUDWRUDOHUWV5HSRUWVLJQLILFDQWHYHQWVWRDGPLQLVWUDWRUVVXFKDVD
VHUYHURXWDJHRUVSRROLQJDVVRRQDVWKH\RFFXUE\VHQGLQJDXWRPDWHG
HPDLOQRWLILFDWLRQV

6\VWHPWHVWWRROV4XLFNO\WHVWDQGWUDFHPDLOIORZWHVWVHUYHUODWHQF\YHULI\
\RXU0;UHFRUGFRQILJXUDWLRQWURXEOHVKRRWPDLOIORZSUREOHPVDQGWHVW\RXU
ILUHZDOOXVLQJDVHWRIWRROVDYDLODEOHIRUHDFKRUJDQL]DWLRQ

6HUYLFH$UFKLWHFWXUH
%HFDXVHWKHPHVVDJHVHFXULW\VHUYLFHLVKRVWHGDFWXDOGHWHFWLRQDQGILOWHULQJRI
VXVSLFLRXVPDLORFFXUVQRWLQ\RXUHPDLOHQYLURQPHQWEXWDWRXUH[WHUQDOGDWD
FHQWHU7KLVLVDUREXVWDQGVHFXUHFOXVWHURIVHUYHUVWKDWVLWVEHWZHHQ\RXUXVHUV
DQGWKH,QWHUQHWDQGLVZKROO\PDQDJHGE\RXUSHUVRQQHO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RVHWXSVHUYLFHIRUXVHUV\RXQHHGRQO\UHJLVWHU\RXUPDLOVHUYHUVGRPDLQV
DQGXVHUVZLWKWKHVHUYLFH7KHQ\RXFRQILJXUHWKHLUILOWHULQJDQGVHUYLFHV<RX
FDQGRWKLVDOOIURPDVWDQGDUG:HEEURZVHUZLWKRXWKDYLQJWRLQVWDOORUPDLQWDLQ
DQ\VHSDUDWHKDUGZDUHRUVRIWZDUH
2QFHVHUYLFHLVVHWXSDOOLQFRPLQJWUDIILFWRXVHUVLVILOWHUHGDWWKHGDWDFHQWHU
DFFRUGLQJWR\RXUFRQILJXUDWLRQEHIRUHLWUHDFKHV\RXUVHUYHU:LWKLQ
PLOOLVHFRQGVKHXULVWLFVEDVHGDQWLVSDPDQGYLUXVHQJLQHVVHSDUDWHVSDPDQG
YLUXVHVIURPOHJLWLPDWHPHVVDJHV/HJLWLPDWHPHVVDJHVDUHGHOLYHUHGWRXVHUV
ZLWKRXWGHOD\ZKLOHVXVSLFLRXVPDLOLVHLWKHUGHOHWHGRUGLYHUWHGWRD4XDUDQWLQH
ZKHUH\RXRU\RXUXVHUVFDQUHYLHZLW

6HUYLFHDUFKLWHFWXUH  8VHUVHPDLODUULYHVIURPWKH,QWHUQHWDVXVXDODQGLV
ILOWHUHGDWWKHGDWDFHQWHUEHIRUHUHDFKLQJ\RXUVHUYHU  /HJLWLPDWHPHVVDJHV
DUHGHOLYHUHGWRXVHUVZLWKRXWGHOD\  6SDPDQGYLUXVHVDUHGLYHUWHGWRD
4XDUDQWLQH
1RWH7KHGDWDFHQWHUDFFHSWVLQFRPLQJHPDLOLQ6073IRUPDWRQSRUW

5HDO7LPH5HOLDEOH6SDP'HWHFWLRQ
0HVVDJHVDUHILOWHUHGEHIRUHWKH\UHDFK\RXUHPDLOVHUYHUZLWKRXWEHLQJZULWWHQWR
DQLQWHUPHGLDWHGLVNRUGHOD\HGLQDTXHXH,QVWHDGDSDVVWKURXJKVSDP
GHWHFWLRQHQJLQHZRUNVLQOLQHZLWK6073WUDIILFWRVFDQVFRUHDQGSHUIRUPDQ\
UHVXOWLQJGLVSRVLWLRQDVPHVVDJHVWUDYHOWKHSXEOLF,QWHUQHW
$VDUHVXOWWKHVHQGHUUHFHLYHVDFNQRZOHGJHPHQWRIVXFFHVVIXOGHOLYHU\RQO\
DIWHUWKHPHVVDJHLVLQGHHGGHOLYHUHGDQGDFNQRZOHGJHGE\\RXUHPDLOVHUYHU,I
\RXUVHUYHUEHFRPHVXQDYDLODEOHWKHPHVVDJHVHFXULW\VHUYLFHUHWXUQVWKH
PHVVDJH451 unable to reach the domain name7KLVFODVVHUURU
PHVVDJHLQGLFDWHVDWHPSRUDU\IDLOXUHWRWKHVHQGLQJVHUYHUZKLFKWKHQUHVHQGV
WKHPHVVDJHUHSHDWHGO\XQWLOHLWKHU\RXUHPDLOVHUYHUFRPHVEDFNXSDQGWKH
PHVVDJHLVGHOLYHUHGRUXQWLOWKHGHOLYHU\WLPHVRXW,QWKHODWWHUFDVHWKHVHQGHU
UHFHLYHVQRWLFHWKDWWKHGHOLYHU\IDLOHGDQGFDQUHVHQGWKHPHVVDJH

+RZ(PDLO6HFXULW\:RUNV



7LPHO\&RQILJXUDWLRQ&KDQJHV
:KHQ\RXPDNHDFKDQJHWR\RXUVHUYLFHFRQILJXUDWLRQIRUH[DPSOHE\DGMXVWLQJ
DILOWHUWKHFKDQJHWDNHVHIIHFWWKHQH[WWLPHDQ\VHQGHUVVHUYHURSHQVD
FRQQHFWLRQZLWK\RXUHPDLOVHUYHU$VVXPLQJWKDW\RXUVHUYHUUHFHLYHVDIDLUO\
FRQVWDQWVWUHDPRILQFRPLQJWUDIILFPRVWFKDQJHVFDQJRLQWRHIIHFWZLWKLQ
VHFRQGVRUPLQXWHVRIEHLQJVXEPLWWHG
([LVWLQJFRQQHFWLRQVDUHQRWDIIHFWHGE\WKHFKDQJH%XWDVFRQQHFWLRQVW\SLFDOO\
ODVWRQO\DIHZVHFRQGVWKLVFDXVHVQRDSSUHFLDEOHGHOD\LQPRVWFKDQJHVWDNLQJ
HIIHFW

0HVVDJH3URFHVVLQJ2UGHU
7KHRUGHUWKDWILOWHUVDQGFKHFNVDUHDSSOLHGWRPHVVDJHVSDVVLQJWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFHHQVXUHVWKDWQRSRWHQWLDOO\KDUPIXOWUDIILFFDQUHDFK
\RXUVHUYHUVZKLOHDOORZLQJGHVLUHGWUDIILFWRJHWWKURXJKLQDOORWKHUFDVHV)RU
H[DPSOHQRILOWHUFDQDSSURYHDQHPDLODWWDFNRUYLUXVEXWUHPDLQLQJWUDIILFIURP
DSSURYHGVHQGHUVFDQWEHWUHDWHGDVVSDP
%HORZLVDQRYHUYLHZRIWKHSURWHFWLRQDQGILOWHULQJSURYLGHGE\WKHPHVVDJH
VHFXULW\VHUYLFH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(DFKPHVVDJHSURFHVVHGE\WKHVHUYLFHLVGHOLYHUHGEORFNHGRUVHQWWRD
VHSDUDWH4XDUDQWLQHEDVHGRQDVVSHFLILFVHTXHQFHRIUXOHV

:KHQ\RXVHWXSWKHPHVVDJHVHFXULW\VHUYLFH\RXFKRRVH

:KLFKSURWHFWLRQVWRWXUQRQRURII:HKLJKO\UHFRPPHQGWKDW\RXHQDEOH
DWWDFNSURWHFWLRQMXQNPDLOILOWHUVDQGYLUXVSURWHFWLRQ W\SLFDOO\WKHVHVHUYLFHV
DUHHQDEOHGGXULQJ\RXUDFWLYDWLRQ 

0HVVDJHILOWHUV$GGPHVVDJHILOWHUVDQGPHVVDJHOLPLWVEDVHGRQ\RXU
RUJDQL]DWLRQVPHVVDJLQJSROLFLHV)RUH[DPSOH\RXFDQFUHDWHDILOWHUWKDQ
TXDUDQWLQHVDOO03ILOHVRUDOORZVDOOPHVVDJHVIURPDWUXVWHGSDUWQHUWR
E\SDVVWKH-XQNILOWHUVDQGJRGLUHFWO\LQWR\RXULQER[ XQOHVVWKHPHVVDJH
FRQWDLQVDYLUXV 

+RZWKHILOWHUVSURFHVVWKHPHVVDJH<RXFDQVHWWKHPHVVDJHGLVSRVLWLRQ
IRUWKHVRPHILOWHUV)RUH[DPSOH\RXFDQFRQILJXUHWKHILOWHUVWRTXDUDQWLQH
MXQNPHVVDJHEXWGHOHWHDOOYLUXVLQIHFWHGPHVVDJHV

)LOWHUSROLFLHVIRUJURXSVRIXVHUVRULQGLYLGXDOXVHUV6RPHILOWHUVUXOHV
DUHVHWIRUXVHURUJDQL]DWLRQVZKLOHRWKHUVFDQEHVHWSHULQGLYLGXDOXVHURU
\RXFDQHYHQDOORZXVHUVWRDGMXVWVRPHRIWKHLURZQVHWWLQJV)RUH[DPSOH
\RXFDQDOORZXVHUVWRDGGWRWKHLULQGLYLGXDOOLVWRIDSSURYHGVHQGHUV

7KHQH[WVHFWLRQGHVFULEHVLQGHWDLOHDFKILOWHUFRPSRQHQWWKHSURFHVVLQJRUGHU
WKHRSWLRQVIRUPHVVDJHGLVSRVLWLRQVDQGZKHUHWRILQGPRUHLQIRUPDWLRQRQHDFK
ILOWHU

+RZ(PDLO6HFXULW\:RUNV



)LOWHU3URFHVVLQJ2UGHU



&RQQHFWLRQ0DQDJHU

&RQQHFWLRQ0DQDJHUSURYLGHVSURWHFWLRQEDVHGRQWKHVHQGHUVEHKDYLRUDW
WKH,3OHYHO



:KHQDPHVVDJHILUVWUHDFKHVWKHPHVVDJHVHFXULW\VHUYLFHVGDWD
FHQWHUWKHVHUYLFHFKHFNVWRVHHZKHWKHUWKHVHQGHUV,3DGGUHVVRU
GRPDLQKDVDOUHDG\EHHQLGHQWLILHGDVHLWKHUPDOLFLRXVRUWUXVWHG,IVR
WKHVHUYLFHPLJKWWDNHDFWLRQDJDLQVWWKHPHVVDJHULJKWDZD\)RU
H[DPSOHLIDYLUXVDWWDFNLVGHWHFWHGDQGEORFNHGIRURQHFXVWRPHUWKH
RIIHQGLQJ,3LVWHPSRUDULO\EORFNHGIRUDOORWKHUFXVWRPHUVWRR

&RQQHFWLRQ0DQDJHUFKHFNVWRVHHLIWKHPHVVDJHLVSDUWRIDQHPDLO
DWWDFN&RQQHFWLRQ0DQDJHUPRQLWRUVLQFRPLQJWUDIILFIRUSDWWHUQVRI
EHKDYLRUDVVRFLDWHGZLWK6073DWWDFNVLQFOXGLQJ(PDLO%RPEV
'LUHFWRU\+DUYHVW$WWDFNV6SDP$WWDFNVDQG9LUXV2XWEUHDNV,ILW
GHWHFWVDQDWWDFNLWWHPSRUDULO\FORVHVDOOFRQQHFWLRQVEHWZHHQWKH
RIIHQGLQJ,3DGGUHVVDQG\RXUHPDLOVHUYHU,IWKHPHVVDJHFRPHVIURP
VXFKDQ,3DGGUHVVLWVERXQFHGDQGDQ6073HUURUPHVVDJHLV
UHWXUQHGWRWKHVHQGHU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(QDEOLQJ63)&KHFN DYDLODEOHZLWK*RRJOH0HVVDJH6HFXULW\RQO\ KHOSV


SURWHFWDJDLQVWGRPDLQVSRRILQJRILQFRPLQJHPDLOV:LWKWKLVIHDWXUH
WXUQHGRQWKHPHVVDJHVHFXULW\VHUYLFHFKHFNVWKH63)UHFRUGWR
GHWHUPLQHZKHWKHUDPHVVDJHFRPHVIURPDQDXWKRUL]HGPDLOVHUYHUIRU
WKDWGRPDLQ0HVVDJHVDUHDFFHSWHGRUUHMHFWHGEDVHGRQWKHUHVSRQVH
LQWKH63)UHFRUG%\GHIDXOWWKLVIHDWXUHLVWXUQHGRII )RUGHWDLOVDQG
LQVWUXFWLRQVDERXWHQDEOLQJ63)&KHFNVHH53)7RROVWR+HOS3UHYHQW
6SRRILQJRQSDJH  

,IWKHLQFRPLQJPHVVDJHFODLPVWREHIURPDGRPDLQWKDW\RXKDYH
VSHFLILHGIRUVRXUFH,3YDOLGDWLRQWKHV\VWHPFKHFNVWRVHHLIWKHVHQGHUV
,3DGGUHVVPDWFKHVWKHGRPDLQVUDQJHRI,3DGGUHVVHV,ILWGRHVQWWKH
HPDLOLVUHMHFWHGZLWKWKHHUURU550 IP Authorization check
failed - psmtp7KLVEORFNVPHVVDJHVIURPVSDPPHUVWU\LQJWR
VSRRIDVHQGHUDGGUHVVE\WU\LQJWRPDNHLWDSSHDUWKDWLWVIURP\RXU
RZQGRPDLQ

)RUPRUHLQIRUPDWLRQDERXW&RQQHFWLRQ0DQDJHUVHH$XWRPDWLFDOO\%ORFNLQJ
$WWDFNVRQSDJH 


0HVVDJHVL]H

%\GHIDXOWWKHPD[LPXPPHVVDJHVL]HLV0%PHVVDJHVH[FHHGLQJWKH
PD[LPXPPHVVDJHVL]HDUHERXQFHG
7KHPHVVDJHVL]HLVVHWSHURUJDQL]DWLRQLQ$WWDFKPHQW0DQDJHUVHH
&UHDWH(GLW$WWDFKPHQW0DQDJHU)LOWHUVRQSDJH IRUGHWDLOV


'DLO\PHVVDJHOLPLW

,IWKHUHFLSLHQWLVDUHJLVWHUHGXVHURUDOLDVWKHV\VWHPWKHQFKHFNVWRVHHLID
GDLO\PHVVDJHOLPLWKDVEHHQVHWIRUWKDWXVHU,IWKHOLPLWHGKDVEHHQUHDFKHG
WKHPHVVDJHLVERXQFHG
7KHGDLO\PHVVDJHOLPLWLVVHWSHURUJDQL]DWLRQLQDQRUJDQL]DWLRQV*HQHUDO
6HWWLQJVVHH2UJDQL]DWLRQ*HQHUDO6HWWLQJVRQSDJH 


&RQWHQW0DQDJHU

&RQWHQW0DQDJHUVFDQVHPDLOPHVVDJHVIRUVSHFLILFFRQWHQWZRUGV
SKUDVHVRUWH[WSDWWHUQVDQGWKHQWDNHVDQDFWLRQRQDQ\PHVVDJHVWKDW
FRQWDLQWKDWFRQWHQW<RXFDQGHILQHFXVWRPILOWHUVWRGHOLYHUERXQFHRU
GHOHWHPHVVDJHVDQGRSWLRQDOO\FRS\WKHPWRYDULRXVTXDUDQWLQHV)RU
PHVVDJHVWKDW\RXFKRRVHWRGHOLYHU\RXDOVRKDYHWKHRSWLRQWRKDYHWKHP
E\SDVVMXQNILOWHUV


8VHU6HQGHUV/LVW

7KH8VHUV6HQGHUVOLVWVDOORZLQGLYLGXDOXVHUVWRGHILQHOLVWVRIDSSURYHGRU
EORFNHGVHQGHUVEDVHGRQWKHVHQGHUVDGGUHVVRUGRPDLQ
,IWKHVHQGHULVRQWKHXVHUV$SSURYHG6HQGHUVRUVHQWWRDQ$SSURYH0DLOLQJ
/LVWWKHPHVVDJHLVDOORZHGWRE\SDVVVSDPILOWHULQJUHJDUGOHVVRIDQ\VSDP
OLNHFRQWHQW

+RZ(PDLO6HFXULW\:RUNV



0HVVDJHVIURP%ORFNHG6HQGHUVDUHTXDUDQWLQHGUHJDUGOHVVRIPHVVDJH
YDOLGLW\RUZKHWKHUWKHPHVVDJHFRXOGEHFRQVLGHUHGREYLRXVVSDPZKLFKLV
DXWRPDWLFDOO\GHOHWHGE\WKH%ODWDQW6SDP%ORFNLQJIHDWXUH
,I9LUXV%ORFNLQJLVHQDEOHGWKHPHVVDJHHYHQLIIURPDQDSSURYHGRU
EORFNHGVHQGHULVDOZD\VVFDQQHGIRUYLUXVHVEHIRUHGHOLYHU\WRDXVHUV
LQER[,IDYLUXVLVIRXQGWKHQWKHPHVVDJHLVHLWKHUTXDUDQWLQHGRUGHOHWHG


2UJDQL]DWLRQ6HQGHU/LVWV

7KH2UJDQL]DWLRQ6HQGHU/LVWVDOORZDGPLQLVWUDWRUVWRGHILQHOLVWVRIDSSURYHG
RUEORFNHGVHQGHUV EDVHGRQWKHVHQGHUVDGGUHVVRUGRPDLQ IRUDJURXSRI
XVHUV,IWKHVHQGHULVRQWKHRUJDQL]DWLRQ$SSURYHG6HQGHUVRUVHQWWRDQ
$SSURYH0DLOLQJ/LVWWKHPHVVDJHLVDOORZHGWRE\SDVVVSDPILOWHULQJ
UHJDUGOHVVRIDQ\VSDPOLNHFRQWHQW
0HVVDJHVIURP%ORFNHG6HQGHUVDUHTXDUDQWLQHGUHJDUGOHVVRIPHVVDJH
YDOLGLW\RUZKHWKHUWKHPHVVDJHVFRXOGEHFRQVLGHUHGREYLRXVVSDPDQG
DXWRPDWLFDOO\GHOHWHGE\WKH%ODWDQW6SDP%ORFNLQJIHDWXUH
,I9LUXV%ORFNLQJLVHQDEOHGWKHPHVVDJHHYHQLIIURPDQDSSURYHGRU
EORFNHGVHQGHULVDOZD\VVFDQQHGIRUYLUXVHVEHIRUHGHOLYHU\WRDXVHUV
LQER[,IDYLUXVLVIRXQGWKHQWKHPHVVDJHLVHLWKHUTXDUDQWLQHGRUGHOHWHG
1RWHV



2UJDQL]DWLRQDSSURYHGVHQGHUVFDQRSWLRQDOO\RYHUULGH$WWDFKPHQW
0DQDJHUDQG&RQWHQW0DQDJHUILOWHULQJ

7KHXVHUVHQGHUOLVWKDVSUHFHGHQFHRYHUWKHRUJDQL]DWLRQVHQGHUOLVW)RU
H[DPSOHLIWKHVHQGHULVRQDQLQGLYLGXDOXVHUVDSSURYHGOLVWDQGDOVRRQ
WKHRUJDQL]DWLRQEORFNHGVHQGHUOLVWWKHPHVVDJHE\SDVVHVWKHVSDP
ILOWHUVDQGLVGHOLYHUHGWRWKHXVHUVLQER[ LIWKHPHVVDJHGRHVQRW
FRQWDLQDYLUXV 

%ODWDQW6SDP%ORFNLQJ

1H[W%ODWDQW6SDP%ORFNLQJH[DPLQHVWKHPHVVDJHDQGFDOFXODWHVWKH
PHVVDJHVVSDPVFRUH,IWKHVFRUHLVEHORZ DSHUIHFWO\YDOLG
PHVVDJHKDVDVFRUHRI WKHPHVVDJHLVRYHUZKHOPLQJO\GHHPHGVSDP
DQGEORFNHG%\GHWHFWLQJWKHPRVWREYLRXVVSDP%ODWDQW6SDP%ORFNLQJFDQ
UHPRYHPRUHWKDQKDOIRIDOOVSDPEHIRUHLWUHDFKHV\RXUHPDLOVHUYHU1HLWKHU
\RXQRU\RXUXVHUVHYHUVHHLW
,IWKHVHQGHULVRQDQDSSOLFDEOH$SSURYHG6HQGHUVOLVWWKHPHVVDJH
FRQWLQXHVEHLQJSURFHVVHGUHJDUGOHVVRIVSDPOLNHFRQWHQW
)RUPRUHLQIRUPDWLRQRQ%ODWDQW6SDP%ORFNLQJVHH$ERXW6SDP)LOWHUVRQ
SDJH 


-XQN0DLO 6SDP )LOWHUV

1H[WWKHPHVVDJHUHDFKHVWKHXVHUVMXQNPDLOILOWHUV7KHVHLQFOXGHD
JHQHUDO%XON(PDLOILOWHUWKDWVHWVDEDVHOLQHWKUHVKROGIRUILOWHULQJDOOW\SHVRI
MXQNPDLODQGFDWHJRU\ILOWHUVWKDWFDQSURYLGHPRUHDJJUHVVLYHILOWHULQJIRU
VSHFLILFW\SHVRIMXQNPDLO7KHPHVVDJHVMXQNPDLOVFRUHLVHYDOXDWHG
DJDLQVWWKHWKUHVKROGVHWE\HDFKILOWHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,IWKHILQDOWKUHVKROGH[FHHGVWKHMXQNPDLOVFRUHWKHPHVVDJHLVFRQVLGHUHG
MXQNPDLODQGWKHQTXDUDQWLQHGRURWKHUZLVHSURFHVVHGDVGHWHUPLQHGE\WKH
VSDPGLVSRVLWLRQ
,IDQ\,QGXVWU\+HXULVWLFV DQ\RSWLRQDOIHDWXUH ILOWHUVDUHHQDEOHGIRUWKH
XVHUVRUJDQL]DWLRQWKLVVSDPVFRUHLVIXUWKHUDGMXVWHGWRILOWHUOHJDORU
ILQDQFLDOFRQWHQWOHVVDJJUHVVLYHO\RUWRDOORZWKHPHVVDJHLILWVIURPD
QHWZRUNRIWUXVWHGVHQGHUVZLWKLQHLWKHURIWKHVHLQGXVWULHV7KLVPD\FDXVHD
PHVVDJHWKDWZRXOGRWKHUZLVHEHTXDUDQWLQHGWRJRWKURXJK
)RUPRUHLQIRUPDWLRQVHH$ERXW6SDP)LOWHUVRQSDJH DQG$ERXW
,QGXVWU\+HXULVWLFVRQSDJH 


9LUXV%ORFNLQJ

9LUXV%ORFNLQJVFDQVWKHPHVVDJHDQGWKHPHVVDJHDWWDFKPHQWVIRUYLUXVHV
,IDYLUXVLVGHWHFWHGWKHPHVVDJHLVGHOHWHGTXDUDQWLQHGRURWKHUZLVH
SURFHVVHGDVGHWHUPLQHGE\WKHDSSOLFDEOHYLUXVGLVSRVLWLRQ HYHQLILWVIURP
DQDSSURYHGVHQGHU 
9LUXV%ORFNLQJFKHFNVDOOPHVVDJHVWKDWSDVVWKURXJKRWKHUILOWHUVRUDUH
TXDUDQWLQHG7KHGLDJUDPEHORZVKRZVWKHGHWDLOVRIWKHLQWHUDFWLRQEHWZHHQ
9LUXV%ORFNLQJDQGWKHRWKHUILOWHUV
 $WWDFKPHQW0DQDJHU

$WWDFKPHQW0DQDJHUILOWHUVPHVVDJHVEDVHGRQWKHVL]HRUILOHH[WHQVLRQRI
DQ\DWWDFKPHQWV(DFKILOWHUZLWKLQ$WWDFKPHQW0DQDJHUFDQKDYHLWVRZQ
GLVSRVLWLRQRUPHWKRGRISURFHVVLQJILOWHUHGPHVVDJHV$WWDFKPHQWILOWHUV
RYHUULGHFRQWHQWILOWHUV<RXFDQFRQILJXUH$WWDFKPHQW0DQDJHUVRWKDW
DSSURYHGVHQGHUVE\SDVVDWWDFKPHQWILOWHUV

+RZ(PDLO6HFXULW\:RUNV



)RUPRUHLQIRUPDWLRQVHH$ERXW9LUXV%ORFNLQJRQSDJH 
$IWHUSDVVLQJWKURXJKWKHILOWHULQJWKHPHVVDJHLVGHOLYHUHGWRWKHUHFLSLHQWRQ
\RXUHPDLOVHUYHU

8VHU9DOLGDWLRQ
$XVHULVDQHPDLODFFRXQWRQ\RXUPDLOVHUYHUWKDWVEHHQUHJLVWHUHGZLWKWKH
PHVVDJHVHFXULW\VHUYLFH2QFHXVHUVDUHDGGHGWRWKHVHUYLFHWKHLUHPDLOEHJLQV
WREHILOWHUHG<RXFDQDVVRFLDWHGHPDLODOLDVHVRUDPDLOLQJOLVWDGGUHVVZLWKD
UHJLVWHUHGXVHUVRWKDWPDLOVHQWWRWKRVHDGGUHVVHVLVDOVRILOWHUHG
7KLVVHFWLRQGHVFULEHVXVHUYDOLGDWLRQ KRZWKHV\VWHPFKHFNVZKHWKHUWKH
PHVVDJHUHFLSLHQWLVDUHJLVWHUHGXVHU RSWLRQVIRUSURFHVVLQJPHVVDJHVIRU
XQUHJLVWHUHGXVHUVDQGPHWKRGVIRUFUHDWLQJXVHUDFFRXQWV
7KLVGLDJUDPVKRZKRZWKHPHVVDJHVHFXULW\VHUYLFHSURFHVVHVDQLQFRPLQJ
PHVVDJH



0HVVDJHURXWHGWRLWVGRPDLQVVHUYLFHFRQILJXUDWLRQ

$IWHUEHLQJHYDOXDWHGDJDLQVWRWKHUFXVWRPHUGDWDWKHPHVVDJHLVURXWHGWR
WKHGDWDFHQWHUV\VWHPWKDWPDQDJHV\RXUVHUYLFHFRQILJXUDWLRQ7KLVLV
GHWHUPLQHGEDVHGRQWKHUHFLSLHQWVGRPDLQ WKHSDUWRIWKHHPDLODGGUHVV
WKDWFRPHVDIWHUWKH#VLJQ )RUH[DPSOHDPHVVDJHVHQWWR
MRH#MXPERLQFFRPLVURXWHGWRWKHV\VWHPFRQILJXUHGWRSURFHVVPHVVDJHV
IRUWKHRZQHURIWKHGRPDLQMXPERLQFFRP



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH



&RQQHFWLRQ0DQDJHUSURYLGHVDWWDFNSURWHFWLRQ

,IWKHPHVVDJHZDVVHQWWRDGRPDLQWKDWVUHJLVWHUHGLQWKHPHVVDJHVHFXULW\
VHUYLFH&RQQHFWLRQ0DQDJHUFKHFNVWRVHHLIWKHVHQGLQJ,3LVDVVRFLDWHG
ZLWKPDOLFLRXVVHQGHU&RQQHFWLRQ0DQDJHUDOVRSURWHFWVDJDLQVWGLUHFWRU\
KDUYHVWDWWDFNVZKHUHWKHDWWDFNHUVHQGVPDQ\6073rcpt toFRPPDQGV
WRDVHUYHULQDQDWWHPSWWRFKHFNFRPPRQXVHUQDPHV&RQQHFWLRQ0DQDJHU
DXWRPDWLFDOO\EORFNVDQ\PHVVDJHVIURPDWWDFNHUV


7KHV\VWHPFKHFNVZKHWKHUWKHUHFLSLHQWLVDUHJLVWHUHGXVHU

1H[WWKHPHVVDJHVHFXULW\VHUYLFHFKHFNVWRVHHLIWKHDGGUHVVLVDVVRFLDWHG
ZLWKDUHJLVWHUHGXVHURUDOLDVHGWRDUHJLVWHUHGXVHU<RXFDQDOVRFKHFN
ZKHWKHUWKHUHFLSLHQWLVDVVRFLDWHGZLWKDUHFRJQL]HGXVHUE\GRPDLQVXE
VWULSSLQJ IRUH[DPSOHHPDLODGGUHVVHVZLWKHLWKHUWKHGRPDLQ
MXPERLQFFRPDQGDVXEGRPDLQVDOHVMXPERLQFFRPDUHUHFRJQL]HGDV
UHJLVWHUHG RUDGRPDLQDOLDV IRUH[DPSOHDGGUHVVHVWRHLWKHU
MXPERLQFFRPDQGMXPERLQFQHWDUHUHFRJQL]HGDVUHJLVWHUHG 
,IWKHUHFLSLHQWLVDUHJLVWHUHGXVHUWKHPHVVDJHFRQWLQXHVWREHSURFHVVHG
DFFRUGLQJWRWKDWXVHUVILOWHUVDQGRWKHUVHWWLQJV
<RXKDYHDQXPEHURIRSWLRQVWRKDQGOHPHVVDJHVVHQWWRXQUHJLVWHUHGXVHUV
D 0HVVDJHLVERXQFHG
,IWKHUHFLSLHQWLVXQUHJLVWHUHGDQG\RXGRQRWZDQWWKHPHVVDJHGHOLYHUHG
XQILOWHUHGWR\RXUVHUYHU\RXFDQHQDEOH

1RQ$FFRXQW9LUXV%ORFNLQJ,IDPHVVDJHWKDWFRQWDLQVDYLUXVLVVHQWWR
XQUHJLVWHUHGUHFLSLHQWWKHPHVVDJHLVDXWRPDWLFDOO\GHOHWHG7KLV
SURWHFWV\RXUGRPDLQVIURPYLUXVHVHYHQLIDOORI\RXUXVHUVDUHQRW
UHJLVWHUHG,IWKHPHVVDJHVGRHVQWFRQWDLQDYLUXVLWVGHOLYHUHGWR\RXU
PDLOVHUYHUXQILOWHUHG)RUPRUHLQIRUPDWLRQVHH&RQILJXUH,QERXQG9LUXV
%ORFNLQJRQSDJH 

1RQ$FFRXQW%RXQFLQJ:LWK1RQ$FFRXQW%RXQFLQJDOOPHVVDJHVVHQW
WRXQUHJLVWHUHGXVHUVDUHERXQFHG)RUPRUHLQIRUPDWLRQVHH+DQGOH
0DLOWR8QUHFRJQL]HG$GGUHVVHVRQSDJH 

E 0HVVDJHLVSURFHVVHGDQGXVHUFUHDWHG DXWRFUHDWHPHWKRGV 
7KHPHVVDJHVHFXULW\VHUYLFHFDQDXWRPDWLFDOO\FUHDWHXVHUDFFRXQWV

$XWRPDWLF$FFRXQW&UHDWLRQ0HVVDJHVDUHGHOLYHUHGXQILOWHUHGWRWKH
UHFLSLHQWXQWLOWKHUHFLSLHQWUHFHLYHVWKUHHYDOLGPHVVDJHV FRQWDLQVQR
VSDPFRQWHQWRUYLUXVHV ZLWKLQWZRZHHNV7KHQWKHXVHUDFFRXQWLV
FUHDWHGDQGWKHXVHUVPHVVDJHVDUHILOWHUHGDVQRUPDO

)RUPRUHLQIRUPDWLRQDERXWWKLVPHWKRGIRUDXWRPDWLFDOO\FUHDWLQJXVHU
DFFRXQWVVHH$GG8VHUV$XWRPDWLFDOO\WRDQ2UJRQSDJH 
F 0HVVDJHLVGHOLYHUHGXQILOWHUHG
<RXFDQFKRRVHWRKDYHPHVVDJHVVHQWWRXQUHJLVWHUHGXVHUVGHOLYHUHGWRWKH
PDLOVHUYHUZLWKRXWDQ\ILOWHULQJ

+RZ(PDLO6HFXULW\:RUNV



2XWERXQG$UFKLWHFWXUH2YHUYLHZ
<RXFDQVHWXSILOWHULQJRI\RXURXWERXQGPDLO PHVVDJHVVHQWRXWVLGHRI\RXU
RUJDQL]DWLRQ WRHQVXUHVHFXUHPDLOFRQQHFWLRQVHQIRUFHPHVVDJLQJSROLFLHVDQG
DGGYLUXVSURWHFWLRQ)ROORZLQJLVWKHSURFHVVLQJRUGHUIRURXWERXQGPDLOIORZ
3OHDVHVHH2XWERXQG&RQFHSWVRQSDJH IRUGHWDLOVRQRXWERXQGVHUYLFHV


2XWERXQG(QFU\SWLRQ

7KHRXWERXQGPDLOVHUYLFHRIIHUVRSWLRQVIRUHQFU\SWLRQZLWK7/6 7UDQVSRUW
/D\HU6HFXULW\ %DVHGRQ\RXUVHWWLQJVD7/6FRQQHFWLRQLVDWWHPSWHG6HH
7UDQVSRUW/D\HU6HFXULW\IRU2XWERXQG0DLORQSDJH IRUPRUH
LQIRUPDWLRQ


2XWERXQG9LUXV

7KHRXWJRLQJPHVVDJHLVVFDQQHGIRUYLUXVHVDQGFDQEHTXDUDQWLQHGLID
YLUXVLVGHWHFWHG


2XWERXQG$WWDFKPHQW0DQDJHU

2XWERXQG$WWDFKPHQW0DQDJHUSUHYHQWVRUDOORZVFHUWDLQILOHW\SHV VXFKDV
03VRUH[HFXWDEOHV WREHVHQWRXWIURP\RXUQHWZRUN
0HVVDJHVFDQEHERXQFHGTXDUDQWLQHGRUDOORZHGWRE\SDVV$WWDFKPHQW
0DQDJHU


2XWERXQG&RQWHQW0DQDJHU

2XWERXQG&RQWHQW0DQDJHUSURYLGHVDGPLQLVWUDWRUVZLWKWKHDELOLW\WRILOWHU
RXWJRLQJPHVVDJHVEDVHGRQNH\ZRUGVDQGSKUDVHVIRXQGLQVSHFLILFDUHDV
RIDPHVVDJH
0HVVDJHVFDQEHERXQFHGTXDUDQWLQHGRUDOORZHGWRE\SDVV&RQWHQW
0DQDJHU


,QVHUW&RPSOLDQFH)RRWHU

2XWERXQGPHVVDJHVFDQEHFRQILJXUHGZLWKDFRPSOLDQFHIRRWHU7KH
FRPSOLDQFHIRRWHUZLOOEHDGGHGWRWKHODVWH[LVWLQJWH[WSRUWLRQLWHQFRXQWHUV
,QWKHUDUHHYHQWRIDQHPSW\WH[WSRUWLRQWKHIRRWHUZLOOQRWEHDGGHG

'DWD&HQWHU%DFNXS5HGXQGDQF\
'XULQJQRUPDORSHUDWLRQVWKHPHVVDJHVHFXULW\VHUYLFHILOWHUVDQGSURFHVVHV
\RXUHPDLOWKURXJKDFOXVWHURIVHUYHUVDWLWVSULPDU\GDWDFHQWHU7KLVIDFLOLW\ILOWHUV
PHVVDJHVPDLQWDLQV4XDUDQWLQHVDQGKRVWV$GPLQLVWUDWLRQ&RQVROH
IXQFWLRQDOLW\6HUYLFHGE\DWLHURQHQHWZRUNSURYLGHUWKLVGDWDFHQWHULVORFDWHGLQ
DSK\VLFDOO\VHFXUHGIDFLOLW\ZLWK6$6FHUWLILFDWLRQDQGFRQWDLQVPXOWLSOHOD\HUV
RIUHGXQGDQF\IRUQHWZRUNFRQQHFWLYLW\DQGSRZHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QWKHUDUHHYHQWWKDWWKHSULPDU\GDWDFHQWHUEHFRPHVXQDYDLODEOHUHIHUUHGWR
DVDFRQWLQXDWLRQHYHQW\RXUWUDIILFLVDXWRPDWLFDOO\URXWHGWRWKHVHFRQGDU\GDWD
FHQWHU7KLVFHQWHULVLQDJHRJUDSKLFDOO\VHSDUDWHORFDWLRQDQGVHUYLFHGE\D
GLIIHUHQWWLHURQHSURYLGHUPDNLQJLWKLJKO\XQOLNHO\WKDWLWZRXOGEHDIIHFWHGE\WKH
VDPHHYHQWWKDWGLVDEOHGWKHSULPDU\GDWDFHQWHU
7KHVHFRQGDU\GDWDFHQWHUKDVWKHVDPHFDSDFLW\DQGFDSDELOLWLHVRILWVSULPDU\
FRXQWHUSDUW'XULQJDFRQWLQXDWLRQHYHQW\RXUHPDLOWUDIILFLVGLUHFWHGWRWKH
VHFRQGDU\GDWDFHQWHUDQGWKHUHVQRFKDQJHWR\RXUHPDLOIORZRUOHYHORI
SURWHFWLRQ+RZHYHUGHSHQGLQJRQWKHW\SHRIFRQWLQXDWLRQHYHQWVRPHIHDWXUHV
PD\EHXQDYDLODEOH)ROORZLQJDUHWKHWZRW\SHVRIHYHQWVWKDWWULJJHUWKH
VZLWFKRYHUIURPWKHSULPDU\WRWKHVHFRQGDU\GDWDFHQWHU

0DLOIORZFRQWLQXDWLRQHYHQW7KHPDLOIORZIXQFWLRQIDLOVRYHUIURPWKH
SULPDU\WRWKHVHFRQGDU\GDWDFHQWHU8VHUVFDQDFFHVVWKH0HVVDJH&HQWHU
DQG$GPLQLVWUDWLRQ&RQVROHDQGWKHQRWLFHDEOHHIIHFWRQXVHUVH[SHULHQFHLV
PLQLPDO0RVWFRQILJXUDWLRQVHWWLQJVFDQEHFKDQJHGXSGDWHGGXULQJDPDLO
IORZFRQWLQXDWLRQHYHQW

)XOOFRQWLQXDWLRQHYHQW$OOIXQFWLRQVIDLORYHUIURPWKHSULPDU\WRWKH
VHFRQGDU\GDWDFHQWHU'XULQJDIXOOFRQWLQXDWLRQHYHQWWKH$GPLQLVWUDWLRQ
&RQVROH0HVVDJH&HQWHUDQGVRPHIHDWXUHVDUHQRWDFFHVVLEOH

3OHDVHVHH6HFRQGDU\'DWD&HQWHU)HDWXUH6XPPDU\RQSDJH IRUWKHIXOOOLVW
RIIXQFWLRQVVXSSRUWHGGXULQJDFRQWLQXDWLRQHYHQW

'DWD&HQWHU6\QFKURQL]DWLRQDQG6ZLWFKRYHU
7RHQVXUHWKDWWKHVHFRQGDU\GDWDFHQWHUVFRQILJXUDWLRQLVXSWRGDWHLWV
GDWDEDVHVDUHV\QFKURQL]HGZLWKWKHSULPDU\GDWDFHQWHUDWDQLQWHUYDORIOHVV
WKDQDVHFRQG
+RZV\QFKURQL]DWLRQLVDIIHFWHGE\DFRQWLQXDWLRQHYHQW

0DLOIORZFRQWLQXDWLRQHYHQW'DWDEDVHV\QFKURQL]DWLRQFRQWLQXHVDVQRUPDO
RUVOLJKWO\VORZHUEHWZHHQWKHSULPDU\DQGVHFRQGDU\GDWDFHQWHUV

)XOOFRQWLQXDWLRQHYHQW7KHVHFRQGDU\GDWDFHQWHUXVHVWKHVHWWLQJVPDGH
VLQFHWKHODVWV\QFKURQL]DWLRQ'XULQJWKHFRQWLQXDWLRQHYHQWQRFRQILJXUDWLRQ
FKDQJHVFDQEHPDGHXQWLOWKHSULPDU\GDWDFHQWHULVEDFNRQOLQH

7HFKQLFDOGHWDLOV:KHQWKHVHFRQGDU\FHQWHULVHQDEOHGURXWLQJIRUWKHPHVVDJH
VHFXULW\VHUYLFHVGRPDLQVDUHVZLWFKHGIURPWKHSULPDU\GDWDFHQWHUORDG
EDODQFHUWRWKHVHFRQGDU\FHQWHU
VORDGEDODQFHU5RXWLQJRFFXUVZLWK%RUGHU
*DWHZD\3URWRFRO %*3 DSURWRFROXVHGE\ODUJHQHWZRUNVDVDZD\WR
H[FKDQJHURXWLQJLQIRUPDWLRQ

1RWLILFDWLRQV$ERXW&RQWLQXDWLRQ(YHQWV
7KHVHUYLFHVWDWXVIRUWKHPHVVDJHVHFXULW\VHUYLFHLVDYDLODEOHLQWKH$SSV6WDWXV
'DVKERDUG
KWWSZZZJRRJOHFRPDSSVVWDWXV

+RZ(PDLO6HFXULW\:RUNV



7KHGDVKERDUGRIIHUVDVLQJOHORFDWLRQIRUWKHODWHVWVHUYLFHVWDWXVDQGRSWLRQVIRU
566IHHGVVR\RXFDQVHWXSHYHQWQRWLILFDWLRQV

6HFRQGDU\'DWD&HQWHU)HDWXUH6XPPDU\
7KHVHFRQGDU\GDWDFHQWHULVGHVLJQHGWRFRQWLQXHSURFHVVLQJPHVVDJHVDQG
GHOLYHULQJOHJLWLPDWHHPDLOWRXVHUVDVXVXDO$OOVSDPDQGYLUXVILOWHUV,3EORFNV
DQGGHOLYHU\PHFKDQLVPVUHPDLQLQHIIHFW'XULQJDFRQWLQXDWLRQHYHQWKRZHYHU
VRPHVHUYLFHIHDWXUHVDUHQRWDYDLODEOH%HORZLVWKHVWDWXVRIWKHVHUYLFHV
IHDWXUHVZKLOHWKHVHFRQGDU\GDWDFHQWHULVHQDEOHG

)HDWXUH

0DLOIORZ&RQWLQXDWLRQ(YHQW

)XOO&RQWLQXDWLRQ(YHQW

,QFRPLQJ
/HJLWLPDWH
0HVVDJHV

'HOLYHUHG

'HOLYHUHG

6SDP 9LUXV
LQIHFWHG0HVVDJHV

4XDUDQWLQHGRUEORFNHGDVXVXDO

4XDUDQWLQHGRUEORFNHGDVXVXDO

0HVVDJH&HQWHU

$YDLODEOH7KHUHPD\EHDVOLJKWGHOD\ 8QDYDLODEOH0HVVDJHVFDQEHYLHZHG
LQUHFHLYLQJTXDUDQWLQHGPHVVDJHV
ZKHQWKHSULPDU\FHQWHULVHQDEOHG

4XDUDQWLQH
6XPPDU\

8QDYDLODEOH:LOOEHVHQWZKHQWKH
SULPDU\FHQWHULVHQDEOHG

1RWLILFDWLRQV

2QO\YLUXVQRWLILFDWLRQVDUHVHQW$
8QDYDLODEOH$OOQRWLILFDWLRQVDUHVHQW
YLUXVQRWLILFDWLRQLVVHQWIRUHDFKYLUXV ZKHQWKHSULPDU\FHQWHULVHQDEOHG
UHFHLYHGHYHQLIYLUXVQRWLILFDWLRQVDUH
VHWIRUDVLQJOHQRWLILFDWLRQSHUGD\

8QDYDLODEOH:LOOEHVHQWZKHQWKH
SULPDU\FHQWHULVHQDEOHG

$OORWKHUQRWLILFDWLRQVZLOOEHVHQW
ZKHQWKHSULPDU\FHQWHULVHQDEOHG
$GPLQLVWUDWLRQ
&RQVROH

$GPLQLVWUDWRUVFDQXVHWKH&RQVROH
ZLWKWKHH[FHSWLRQRIOLPLWDWLRQV
GHVFULEHGLQWKLVWDEOH

8QDYDLODEOH$GPLQLVWUDWRUORJLQVZLOO
UHWXUQPHVVDJHHUURULQGLFDWLQJWKDW
:HEDFFHVVLVWHPSRUDULO\XQDYDLODEOH

6SDPILOWHUV

$FWLYH

$FWLYHEXWVHWWLQJVFDQQRWEHFKDQJHG

9LUXVEORFNLQJ

$FWLYH

$FWLYHEXWVHWWLQJVFDQQRWEHFKDQJHG

9LUXVSDWWHUQGHILQLWLRQVFRQWLQXHWREH 9LUXVSDWWHUQGHILQLWLRQVFRQWLQXHWREH
FKHFNHGIRUXSGDWHVDSSUR[LPDWHO\
FKHFNHGIRUXSGDWHVDSSUR[LPDWHO\
RQFHDPLQXWH
RQFHDPLQXWH
$GG'HOHWH0RYH
8VHUV

$YDLODEOH

8QDYDLODEOH

$XWRFUHDWH
0HWKRGV

:HE$XWRFUHDWH$YDLODEOH

:HE$XWRFUHDWH8QDYDLODEOH

$XWRPDWLF$FFRXQW&UHDWLRQ
8QDYDLODEOH

$XWRPDWLF$FFRXQW&UHDWLRQ
8QDYDLODEOH

$YDLODEOH

8QDYDLODEOH

%DWFK (=
FRPPDQGV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0HVVDJH1XPEHU 
6L]H/LPLWV

$FWLYH

$FWLYHEXWVHWWLQJVFDQQRWEHFKDQJHG

:KHQSULPDU\FHQWHULVDYDLODEOH
PHVVDJHFRXQWVGRQWLQFOXGH
PHVVDJHGHOLYHUHGGXULQJWKH
FRQWLQXDWLRQHYHQW

:KHQSULPDU\FHQWHULVDYDLODEOH
PHVVDJHFRXQWVGRQWLQFOXGHPHVVDJH
GHOLYHUHGGXULQJWKHFRQWLQXDWLRQHYHQW
1RWH0HVVDJH/LPLWVVHWWR]HURDUH

1RWH0HVVDJH/LPLWVVHWWR]HURDUH

LJQRUHG

LJQRUHG
'HOLYHU\0DQDJHU

$FWLYHEXWVHWWLQJVFDQQRWEH
FKDQJHG

$FWLYHEXWVHWWLQJVFDQQRWEHFKDQJHG

&RQQHFWLRQ
0DQDJHU

([LVWLQJEORFNVUHPDLQDFWLYHXQWLO
WKH\H[SLUH XSWRRQHKRXU 

([LVWLQJEORFNVUHPDLQDFWLYHXQWLOWKH\
H[SLUH XSWRRQHKRXU 

1HZPDQXDOEORFNVFDQEHDGGHG

%ORFNVFDQQRWEHDGGHGUHPRYHG

$GPLQLVWUDWRU
$OHUWV

7UDIILF'HOLYHU\0DQDJHUDQG6SRRO
0DQDJHUDOHUWVDUHQRWVHQW

7UDIILF'HOLYHU\0DQDJHUDQG6SRRO
0DQDJHUDOHUWVDUHQRWVHQW

6SRROLQJ

,IWKHSULPDU\GDWDFHQWHULVVSRROLQJ
RUXQVSRROLQJZKLOHWKHVHFRQGDU\
GDWDFHQWHULVHQDEOHGVSRROLQJDQG
XQVSRROLQJLVVWLOODFWLYH

,IWKHSULPDU\GDWDFHQWHULVVSRROLQJRU
ZKLOHWKHVHFRQGDU\GDWDFHQWHULV
HQDEOHGVSRROLQJFRQWLQXHV

1HZVSRROLQJHYHQWVZLOOQRWEH
WULJJHUHGDXWRPDWLFDOO\EXWFDQEH
WULJJHUHGPDQXDOO\

1HZVSRROLQJLVQRWSRVVLEOHDQG
VSRROLQJFDQQRWEHVWRSSHGXQWLOWKH
SULPDU\GDWDFHQWHULVHQDEOHG
8QVSRROLQJLVQRWSRVVLEOHGXULQJDIXOO
FRQWLQXDWLRQHYHQW6SRROHGPDLOFDQEH
GHOLYHUHGZKHQWKHSULPDU\GDWDFHQWHU
LVHQDEOHG

'LUHFWRU\6\QF

$YDLODEOH

8QDYDLODEOH

7UDIILF 'HOLYHU\
*UDSKV

8QDYDLODEOH:KHQWKHSULPDU\GDWD
FHQWHULVHQDEOHGJUDSKVGRQWGLVSOD\
LQIRUPDWLRQIURPZKHQWKHVHFRQGDU\
GDWDFHQWHUZDVHQDEOHG

8QDYDLODEOH:KHQWKHSULPDU\GDWD
FHQWHULVHQDEOHGJUDSKVGRQWGLVSOD\
LQIRUPDWLRQIURPZKHQWKHVHFRQGDU\
GDWDFHQWHUZDVHQDEOHG

5HSRUWV

5HSRUWVFDQEHJHQHUDWHGDOWKRXJK
XSGDWHVPD\RFFXUVOLJKWO\OHVV
IUHTXHQWO\

8QDYDLODEOH

2XWERXQG0HVVDJH
)LOWHULQJ

2XWERXQGPHVVDJHVSURFHVVHGDV
XVXDO1RFKDQJHVWRRXWERXQG
VHWWLQJVFDQEHPDGH

2XWERXQGPHVVDJHVSURFHVVHGDV
XVXDO1RFKDQJHVWRRXWERXQGVHWWLQJV
FDQEHPDGH

6XSSRUW3RUWDO

$YDLODEOH

$YDLODEOH

+RZ(PDLO6HFXULW\:RUNV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

7KH$GPLQLVWUDWLRQ&RQVROH

&KDSWHU 

$ERXWWKH$GPLQLVWUDWLRQ&RQVROH
7KH$GPLQLVWUDWLRQ&RQVROHLVDVHFXUHZHEEDVHGLQWHUIDFHXVHGWRPDQDJHDQG
FRQILJXUHWKHPHVVDJHVHFXULW\VHUYLFHDQGDGPLQLVWHURUJDQL]DWLRQVXVHUVDQG
HPDLOVHUYHUFRQILJXUDWLRQV
7KLVFKDSWHUSURYLGHVDQRYHUYLHZRIWKH$GPLQLVWUDWLRQ&RQVROHLQIRUPDWLRQ
DERXWORJJLQJLQDQGSDVVZRUGVDQGDGHVFULSWLRQRIWKH+RPHSDJH

$GPLQLVWUDWLRQ&RQVROH6HFXULW\
7KH$GPLQLVWUDWLRQ&RQVROHSURYLGHVDVHFXUHZHELQWHUIDFHGXULQJWKHHQWLUH
VHVVLRQ(DFKVHVVLRQPDLQWDLQVDQDXGLWORJWRHQVXUHWKDWHDFKWDVNLVWUDFNHG
%RWKWKH$GPLQLVWUDWLRQ&RQVROHDQG0HVVDJH&HQWHUXVH66/WRHQFU\SWWKH,'
DQGSDVVZRUGLQIRUPDWLRQ$OOSDJHVRQWKH$GPLQLVWUDWLRQ&RQVROHDQGWKH
0HVVDJH&HQWHUDUH+7736VHFXUHG
&RRNLHVDUHRQO\XVHGWRLGHQWLI\DQGYDOLGDWHXVHUV7KHV\VWHPGRHVQRWWUDFN
KLVWRU\RUVHVVLRQLQIRUPDWLRQLQFRRNLHV7KHRQO\SHUVLVWHQWFRRNLHFRQWDLQVWKH
HPDLODGGUHVVRIWKHXVHUZKRODVWORJJHGLQWRWKH$GPLQLVWUDWLRQ&RQVROH$OO
RWKHUFRRNLHVH[SLUHZLWKLQPLQXWHVRUZKHQWKHEURZVHULVH[LWHG

/RJJLQJ,Q
7RDFFHVVWKH$GPLQLVWUDWLRQ&RQVROH\RXPXVWKDYHFRPSOHWHGWKHDFWLYDWLRQ
SURFHVV
1RWH,IRWKHUDGPLQLVWUDWRUVLQ\RXURUJDQL]DWLRQQHHGDQ$GPLQLVWUDWLRQ&RQVROH

DFFRXQWFRQWDFWVXSSRUWWRDGGWKHDGPLQLVWUDWRU)RULQIRUPDWLRQDERXW
PDQDJLQJDGPLQLVWUDWRUVVHH $GPLQLVWUDWRUVRQSDJH 

7KH$GPLQLVWUDWLRQ&RQVROH



/RJJLQJLQWRWKH$GPLQLVWUDWLRQ&RQVROH

 2SHQDZHEEURZVHUDQGJRWR
http://login.postini.com/exec/login

,I\RXDUHDGLUHFW3RVWLQLFXVWRPHU\RXFDQDOVRJRWR
http://www.postini.com/support/

DQGFOLFNWKH$GPLQLVWUDWLRQ&RQVROHOLQN
 (QWHU\RXUORJLQDGGUHVVDQGSDVVZRUG WKRXJKWKHWLWOHRIWKHSDJHUHIHUVWR
DFFHVVLQJWKH0HVVDJH&HQWHU\RXFDQDOVRDFFHVVWKH$GPLQLVWUDWLRQ
&RQVROH <RXUHFHLYH\RXUORJLQLQIRUPDWLRQIURP\RXUYHQGRU
1RWH,I\RXLQFRUUHFWO\W\SH\RXUSDVVZRUGWKHUHLVDILYHVHFRQGGHOD\

EHIRUHWKH$GPLQLVWUDWLRQ&RQVROHZLOODFFHSWDQRWKHUORJLQDWWHPSW

 ,I\RXKDYHDGPLQLVWUDWLRQSULYLOHJHVWKHQH[WSDJHKDVOLQNVWRWKH
$GPLQLVWUDWLRQ&RQVROHDQG0HVVDJH&HQWHU&OLFNWKH$GPLQLVWUDWLRQ
&RQVROHOLQN
 <RXZLOOVHHWKH$GPLQLVWUDWLRQ&RQVROH+RPHSDJH6HH8VLQJ+RPH3DJH
RQSDJH IRULQIRUPDWLRQRQWKHILHOGVDQGJUDSKVRQWKLVSDJH2QFHORJJHG
LQWRWKH$GPLQLVWUDWLRQ&RQVROHFOLFNLQJWKHORJRLQWKHXSSHUOHIWFRUQHU
GLVSOD\VWKH+RPHSDJH

$GPLQLVWUDWRU3DVVZRUGV
<RXZLOOEHSURPSWHGWRFKDQJH\RXUSDVVZRUGDIWHU\RXUILUVWORJLQ7RSUHYHQW
FUDFNLQJSURJUDPVIURPJXHVVLQJ\RXUSDVVZRUGWKHPHVVDJHVHFXULW\VHUYLFH
UHTXLUHVDSDVVZRUGWKDWLVGLIILFXOWWRJXHVV2QFH\RXKDYHVHW3DVVZRUG
3ROLFLHVDWWKHRUJDQL]DWLRQOHYHODGPLQLVWUDWRUVLQKHULWWKHSROLFLHVVHWIRUWKDW
RUJ
<RXUSDVVZRUGPXVW



&RQWDLQDWOHDVWVL[FKDUDFWHUV

+DYHFRPSOH[LW\

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7REHFRPSOH[WKHSDVVZRUGFDQQRWLQFOXGH\RXUHPDLODGGUHVVDQGPXVW
FRQWDLQDWOHDVWWKUHHRIWKHIROORZLQJIRXUJURXSV

ORZHUFDVH

XSSHUFDVH

QXPEHUV

V\PEROV

1RWH )RUFXVWRPHUVZKRVLJQHGXSEHIRUH0D\\RXUSDVVZRUGPXVW

&RQWDLQDWOHDVWVL[DOSKDEHWLFDOOHWWHUV

&RQWDLQDWOHDVWILYHXQLTXHDOSKDEHWLFDOOHWWHUV

1RWEHDGLFWLRQDU\ZRUG

1RWEHVHTXHQWLDOOHWWHUV

1RWFRQWDLQDQHPDLODGGUHVV

)XUWKHUPRUHWKHPHVVDJHVHFXULW\VHUYLFHFKHFNVIRUFRPPRQSDVVZRUGWULFNV
WKDWFUDFNHUVXVH

9HULILHVWKDWWKHSDVVZRUGPHHWVUHTXLUHPHQWVZKHQDOOQXPEHUVDUH
UHPRYHG

9HULILHVWKDWWKHSDVVZRUGPHHWVUHTXLUHPHQWVZKHQW\SLFDOVXIIL[HVDUH
UHPRYHG7KHVHLQFOXGHLQJHUHVDQG\

9HULILHVWKDWWKHSDVVZRUGPHHWVUHTXLUHPHQWVZKHQFRPPRQFUDFNHU
VXEVWLWXWLRQVDUHDSSOLHG)RULQVWDQFH#DQGDDQG/

:LWKWKLVFULWHULDPDQ\VLPSOHSDVVZRUGVZLOOQRWEHDFFHSWHG)RUH[DPSOH
JOHN123 ZRXOGEHUHMHFWHGEHFDXVHWKHUHDUHRQO\IRXUOHWWHUV$QRWKHU
H[DPSOHRIDQXQDFFHSWDEOHSDVVZRUGLVCR@CK3REHFDXVHDIWHUVXEVWLWXWLRQ
WKHZRUGcrackerLVDGLFWLRQDU\ZRUG
1RWH8VHUVDWWHPSWLQJWRVLJQLQZLWKEDWFKRU$3,FDQQRWXVHDVLQJOHTXRWH D

GRXEOHTXRWH DFRPPD  RUDEDFNVODVK ? ,IWKHVHFKDUDFWHUVDUHXVHGLQD


SDVVZRUGDQGWKHXVHUDWWHPSWVWRORJLQIRUDEDWFKRU$3,FRQQHFWLRQWKHXVHU
ZLOOUHFHLYHDQHUURU7KHHUURUWH[WZLOOEHHLWKHU
Password did not meet the minimum requirements.'

RU
No such user.

7KH$GPLQLVWUDWLRQ&RQVROH



5HVHWWLQJRUFKDQJLQJWKHDGPLQLVWUDWLYHSDVVZRUG

7KHUHDUHWKUHHZD\VWRFKDQJHRUUHVHW\RXUSDVVZRUG

,QWKH0HVVDJH&HQWHUFOLFNWKH$FFRXQW6HWWLQJVOLQNLQWKHULJKWKDQGFRUQHU
RIWKHSDJHDQGWKHQFOLFNWKH6HWRU&KDQJH\RXU3DVVZRUGOLQN)RUGHWDLOV
VHH6HW0HVVDJH&HQWHU3DVVZRUGVRQSDJH 

,I\RXIRUJRW\RXUSDVVZRUGHQWHUDQLQFRUUHFWSDVVZRUGLQWKHORJLQSDJH
7KHQH[WSDJHKDVD)RUJRW<RXU3DVVZRUGOLQN&OLFNWKLVOLQNDQGD
WHPSRUDU\SDVVZRUGZLOOEHHPDLOHGWR\RX

,I\RXKDYHSHUPLVVLRQV\RXFDQFKDQJHRUUHVHW\RXUDGPLQLVWUDWRU
SDVVZRUGLQWKH$GPLQLVWUDWLRQ&RQVROH

8VLQJ+RPH3DJH
$IWHUORJJLQJLQWRWKH$GPLQLVWUDWLRQ&RQVROH\RXZLOOVHHWKHKRPHSDJH7KLV
SDJHFDQEHDFFHVVHGDWDQ\WLPHE\FOLFNLQJWKHORJRLQWKHXSSHUOHIWFRUQHU
$VKRUWFXWWRWKH0HVVDJH&HQWHULVSURYLGHGE\WKHOLQNLQWKHXSSHUULJKWFRUQHU
RIWKHSDJH<RXUDGPLQLVWUDWRU,' HPDLODGGUHVV DSSHDUVLQWKHOHIWFRUQHU

7KH+RPHSDJHSURYLGHVVKRUWFXWVWRVHDUFKIXQFWLRQDOLW\DQRYHUYLHZRIDFFRXQW
DFWLYLW\DQGOLQNVWRKHOSIXOLQIRUPDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HDUFKDQG8VHU6KRUWFXW
7KH6HDUFKDQG8VHUVKRUWFXWER[HVSURYLGHIDVWDFFHVVWRXVHUVRUJVDQG
GRPDLQV<RXFDQVHDUFKXVLQJDSDUWLDOQDPH6HDUFKUHVXOWVLQFOXGHDOLDVHV
7RTXLFNO\DFFHVVDXVHUVTXDUDQWLQHRUYLHZVHWWLQJVHQWHUWKHLUHPDLODGGUHVVLQ
WKH8VHU6KRUWFXWILHOGDQGFOLFNWKH4XDUDQWLQHRU6HWWLQJVEXWWRQRUFOLFN/DXQFK
WRRSHQDIORDWLQJ8VHU6KRUWFXWZLQGRZWKDWFRQWUROV\RXUPDLQ$GPLQLVWUDWLRQ
&RQVROHZLQGRZ

6\VWHPV7HVWV
8VHWKH6\VWHP7HVWVWRWHVWPDLOIORZYHULI\\RXU0;UHFRUGFRQILJXUDWLRQRU
FKHFNWKDWHPDLOWUDIILFFDQQRWE\SDVVWKHPHVVDJHVHFXULW\VHUYLFH$GGLWLRQDO
WHVWVWRWUDFHPDLOIORZDQGWHVWVHUYHUODWHQF\DUHDYDLODEOHLQ'HOLYHU\0DQDJHU

5HIUHVKLQJ*UDSKDQG&KDUW,QIRUPDWLRQ
7KHLQIRUPDWLRQGLVSOD\HGLQJUDSKVFKDUWVDQGER[HVRQWKH+RPHSDJHLV
XSGDWHGUHJXODUO\EXWGRHVQRWUHIUHVKDXWRPDWLFDOO\8VHWKHEURZVHUVUHIUHVK
EXWWRQWRXSGDWHWKHGDWDRQWKH+RPHSDJH

7KH$GPLQLVWUDWLRQ&RQVROH



(PDLO$FWLYLW\
7KH(PDLO$FWLYLW\JUDSKVKRZVDQDWDJODQFHVXPPDU\RILPSRUWDQWHPDLO
VWDWLVWLFVIURPWKHODVWPLQXWHV7KHQXPEHURISURFHVVHGPHVVDJHV
TXDUDQWLQHGGHOLYHUHGERXQFHGDQGVSRROHG LIDQ\ LVGLVSOD\HG

&XUUHQW$FWLYLW\
7KH&XUUHQW$FWLYLW\ER[VKRZVDFWLYLW\RYHUWKHODVWVHFRQGV
$FRXQWRIYDOLGVSDPDQGYLUXVPHVVDJHVLVGLVSOD\HG7KHQXPEHURI
VHULHVHUURUV IDWDO DQGVHULHVHUURUV GHIHUUHG DUHGLVSOD\HGDORQJZLWKWKH
DYHUDJHPHVVDJHVL]HWRWDOE\WHVDQGQXPEHURIEORFNHGPHVVDJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH&XUUHQW$FWLYLW\ER[VKRZVWKHIROORZLQJLQIRUPDWLRQ
$FWLYLW\,QIRUPDWLRQ

0HDQLQJ

9DOLGPHVVDJHV

7RWDOFRXQWRIYDOLGPHVVDJHVWKDWZHUH
SDVVHGRQWR\RXUPDLOVHUYHU

6SDP

7RWDOFRXQWRIPHVVDJHVTXDUDQWLQHGDVVSDP

9LUXVHV

7RWDOFRXQWRIPHVVDJHVTXDUDQWLQHGDV
YLUXVHV

(UURUV

7RWDOFRXQWRIPHVVDJHVUHMHFWHGZLWK
HUURUV
$VHULHVHUURULVDVWDQGDUGHPDLOFRGH
ZLWKDQHUURUQXPEHUEHWZHHQDQG 
WKDWLQGLFDWHVDPDLOPHVVDJHKDVEHHQ
UHMHFWHG7KLVFRXOGKDSSHQIRUPDQ\UHDVRQV
LQFOXGLQJ&RQWHQW0DQDJHUUXOHVLQYDOLG
UHFLSLHQWVRUEODWDQWVSDPERXQFLQJ

(UURUV

7RWDOFRXQWRIPHVVDJHVGHIHUUHGZLWK
HUURUV
$VHULHVHUURULVDVWDQGDUGHPDLOFRGH
ZLWKDQHUURUQXPEHUEHWZHHQDQG 
WKDWLQGLFDWHVDPDLOPHVVDJHKDVEHHQ
GHIHUUHGDQGWKDWWKHVHQGLQJVHUYHUVKRXOGWU\
DJDLQODWHU7KLVPD\KDSSHQGXHWRDVHUYHU
HUURUVSHFLDOVSDPILOWHULQJGHIHUUDOVRUD
WHPSRUDU\HUURU

$YJ0HVVDJH6L]H

7KHDYHUDJHVL]HRIPHVVDJHVVHQWWKURXJK
WKHVHUYLFH

7RWDO%\WHV

7KHWRWDOVL]HRIDOOPHVVDJHVHQWWKURXJKWKH
VHUYLFH

0VJV%ORFNHG

7KHQXPEHURIPHVVDJHVWKDWKDYHEHHQ
EORFNHGRUERXQFHGE\WKHVHUYLFH

7KH$GPLQLVWUDWLRQ&RQVROH



0HVVDJH&RPSRVLWLRQ
7KH0HVVDJH&RPSRVLWLRQER[GLVSOD\VDSLHFKDUWVXPPDU\RIWKHQXPEHURI
GHOLYHUHGPHVVDJHVYLUXVPHVVDJHVTXDUDQWLQHGVSDPTXDUDQWLQHGVSDP
EORFNHG E\$WWDFKPHQW0DQDJHURU&RQWHQW0DQDJHU DQGVSRROHGPHVVDJHV
7KLVLQIRUPDWLRQLVDVXPPDU\RIWKHDFWLYLW\WKDWKDVWDNHQSODFHRYHUWKHODVW
PLQXWHV

&XVWRPHU&DUH
7KH&XVWRPHU&DUHVHFWLRQRIWKH+RPHSDJHJLYHVDQXSGDWHRQQHZIHDWXUHV
DQGVXSSRUW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1DYLJDWLQJWKH$GPLQLVWUDWLRQ&RQVROH
7KHWDEVDWWKHWRSRIWKH$GPLQLVWUDWLRQ&RQVROHSURYLGHWKHIROORZLQJIXQFWLRQV

2UJV 8VHUV&UHDWLQJDQGPDQDJLQJ\RXURUJDQL]DWLRQDOKLHUDUFK\DQG
XVHUV6HH 2UJDQL]DWLRQ0DQDJHPHQWRQSDJH DQG 8VHUVDQG
4XDUDQWLQHVRQSDJH IRUPRUHLQIRUPDWLRQ

,QERXQG6HUYHUV,QIRUPDWLRQDQGVHWWLQJVIRULQERXQGHPDLOVHUYHUVDQGIRU
DFFHVVDQGSURWHFWLRQRI\RXUPDLOVHUYHU6HHWKH &RQILJXULQJ,QERXQG
6HUYHUVFKDSWHUIRUPRUHLQIRUPDWLRQ

2XWERXQG6HUYHUV,QIRUPDWLRQDQGVHWWLQJVIRURXWERXQGHPDLOVHUYHUV1RWH
WKLVLVDQRSWLRQDOIHDWXUHDQGPD\QRWEHDFFHVVLEOH3OHDVHFRQWDFW\RXU
DFFRXQWPDQDJHUIRUPRUHLQIRUPDWLRQDERXW\RXUVHUYLFHSDFNDJH6HH
&RQILJXULQJ2XWERXQG6HUYHUVRQSDJH IRUPRUHLQIRUPDWLRQ

5HSRUWV5HSRUWVDQGORJVIRUPDLOILOWHULQJDFWLYLW\6HH 5HSRUWVRQ
SDJH IRUPRUHLQIRUPDWLRQ

1DYLJDWLQJWKH2UJDQL]DWLRQ+LHUDUFK\
<RXUHPDLOVHUYHUVDQGXVHUVDUHJURXSHGLQWRDQRUJDQL]DWLRQDOKLHUDUFK\
LQIRUPDWLRQDERXWRUJDQL]DWLRQVLVGHVFULEHGLQGHWDLOLQWKH 2UJDQL]DWLRQ
+LHUDUFK\ 'HVLJQFKDSWHU <RXKDYHWZRZD\VWRQDYLJDWHDQGYLHZ\RXU
RUJDQL]DWLRQLQIRUPDWLRQDQGVHWWLQJV
&KRRVH2UJ3XOO'RZQ/LVW

&KRRVHDQRUJDQL]DWLRQRUHPDLOVHUYHUFRQILJIURPWKH2UJ3XOOGRZQ/LVW)RU
H[DPSOHLI\RXFKRVH&XVWRPHU6HUYLFH\RXZRXOGJRWRWKH&XVWRPHU6HUYLFH
RUJDQL]DWLRQVHWWLQJVLQWKH2UJV 8VHUVWDE

7KH$GPLQLVWUDWLRQ&RQVROH



7KHSXOOGRZQOLVWGLVSOD\VDPD[LPXPRIRUJDQL]DWLRQV7RQDYLJDWHYHU\ODUJH
QXPEHUVRIRUJDQL]DWLRQVXVHWKH6KRZ+LHUDUFK\SDQHOGHVFULEHGEHORZ

6KRZ+LHUDUFK\3DQHO

&OLFNWKH6KRZ+LHUDUFK\OLQNLQWKHPHQXEDUWRGLVSOD\WKH+LHUDUFK\SDQHO7KH
+LHUDUFK\SDQHOKHOSVZLWKYLVXDOL]DWLRQRIODUJHQXPEHUVRIRUJDQL]DWLRQVDQG
HPDLOVHUYHUV
7KH+LHUDUFK\SDQHOLVGLYLGHGLQWRWZRVHFWLRQV



2UJDQL]DWLRQV7KLVUHIOHFWVWKHRUJDQL]DWLRQRI\RXUDFFRXQW:KHQ\RXFOLFN
DQRUJDQL]DWLRQ\RXJRWRSDJHVWKDWDOORZ\RXWRDGPLQLVWHURUJDQL]DWLRQV
XVHUVDQGFRPSRQHQWVHWWLQJV

6HUYHUV7KLVVKRZVRQO\\RXUHPDLOVHUYHUFRQILJXUDWLRQV:KHQ\RXFOLFND
VHUYHUVOLQN\RXJRWRSDJHVWRWKDWDOORZ\RXWRDGPLQLVWHUHPDLOVHUYHU
VHWWLQJVVXFKDVHGLWLQJWKHPDLOKRVWQDPHRUEORFNLQJDQ,3DGGUHVV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7URXEOHVKRRWLQJWKH$GPLQLVWUDWLRQ&RQVROH
+RZGR,JHWDQRWKHUDGPLQLVWUDWRUDFFRXQWIRUDFRZRUNHU"

<RXFDQFUHDWHDQDGPLQLVWUDWRUDFFRXQWE\FUHDWLQJDQHZDXWKRUL]DWLRQUHFRUG
IRUDXVHU6HH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ5HFRUGVRQ
SDJH IRUPRUHLQIRUPDWLRQ
,PORJJLQJLQWRWKH$GPLQLVWUDWLRQ&RQVROHIRUWKHILUVWWLPH7KHV\VWHPDVNV
PHWRFKDQJHP\SDVVZRUGEXWLWLVQRWDFFHSWLQJDQ\QHZSDVVZRUG,W\SHLQ
:K\QRW"

7RSUHYHQWHDVLO\FUDFNHGSDVVZRUGWKHPHVVDJHVHFXULW\VHUYLFHKDVYHU\VWULFW
JXLGHOLQHVIRUDGPLQLVWUDWLYHSDVVZRUGV6HH$GPLQLVWUDWRU3DVVZRUGVRQ
SDJH 

7KH$GPLQLVWUDWLRQ&RQVROH





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ

&KDSWHU 

$ERXWWKH2UJDQL]DWLRQ+LHUDUFK\
7REHVWPDQDJHXVHUV\RXFDQGLYLGHWKHPLQWRJURXSVFDOOHGRUJDQL]DWLRQV RU
RUJVIRUVKRUW $QRUJFDQEHFRQILJXUHGWRJLYHLWVXVHUVVSHFLILFVHUYLFHVRU
PDQDJHPHQWFRQWUROVXFKDVDVXSSRUWDGGUHVVHPDLOSROLF\RUDGPLQLVWUDWRU
<RXFDQDOVRFUHDWHVXERUJDQL]DWLRQV RUVXERUJV EHORZDQRUJWRFUHDWHDILQHU
OHYHORIFRQWUROZLWKLQDODUJHUJURXS7KHUHVXOWLQJKLHUDUFK\LVFDOOHG\RXU
RUJDQL]DWLRQKLHUDUFK\
7KHUHDUHWKUHHW\SHVRIRUJDQL]DWLRQV

$FFRXQWRUJDQL]DWLRQZKLFKUHVLGHVDWWKHWRSRIWKHKLHUDUFK\DQGLVXVHGIRU
ELOOLQJ

(PDLOVHUYHUFRQILJZKLFKPDSVWRDQGSURYLGHVLQIRUPDWLRQDERXWRQHRI
\RXUHPDLOVHUYHUV

8VHURUJDQL]DWLRQZKLFKSURYLGHVDJURXSRIXVHUVZLWKFRPPRQVHWWLQJV
VHUYLFHVDQGDGPLQLVWUDWLYHFRQWURO

7RYLHZ\RXURUJVDQGPDQDJHWKHLUVHWWLQJVVHH$ERXW2UJDQL]DWLRQ
0DQDJHPHQWRQSDJH 

$FFRXQW2UJDQL]DWLRQ
$WWKHWRSRIWKHRUJDQL]DWLRQKLHUDUFK\LV\RXU$FFRXQWRUJQDPHG
<RXUB&RPSDQ\$FFRXQW7KH$FFRXQWRUJLVVHWXSZKHQ\RXUDFFRXQWLV
FUHDWHGDQGXVHGSULPDULO\IRUELOOLQJ
<RXVKRXOGQWDGGXVHUVWRWKH$FFRXQWRUJ H[FHSWRSWLRQDOO\\RXFDQDGGD
'HIDXOW8VHUZKRVHVHWWLQJVDFWDVDWHPSODWHIRUQHZXVHUVEXWGRHVQWLWVHOI
VHQGRUUHFHLYHPDLO QRUVKRXOG\RXDGGGRPDLQVWRWKLVRUJ
<RXFDQPDNHJHQHUDOSROLF\VHWWLQJVIRUWKH$FFRXQWRUJDQGWKHVHVHWWLQJVDUH
LQKHULWHGE\QHZRUJVFUHDWHGODWHU%XWQRQHRI\RXUFKDQJHVZLOOEHFRSLHGWR
H[LVWLQJRUJV1RUPDOO\WKH$FFRXQWRUJQHHGQWEHPRGLILHGDWDOO

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



(PDLO&RQILJ
$QHPDLOVHUYHUFRQILJXUDWLRQ RUHPDLOFRQILJIRUVKRUW LVDVSHFLDONLQGRI
RUJDQL]DWLRQXVHGWRPDQDJHDQHPDLOVHUYHU7\SLFDOO\LWUHVLGHVGLUHFWO\EHORZ
WKH$FFRXQWRUJLQWKHKLHUDUFK\DOWKRXJKLWFDQUHVLGHHOVHZKHUHZLWKLQWKH
KLHUDUFK\
$QHPDLOFRQILJLVZKHUH\RXPDSWKHPHVVDJHVHFXULW\VHUYLFHWR\RXUHPDLO
VHUYHUVHWXSIDLORYHUDQGORDGEDODQFLQJVHWXSVSRROLQJWXUQRQDWWDFNEORFNLQJ
DQGPDQXDOO\EORFNRUDOORZWUDIILFIURPDQ,3DGGUHVV
$VZLWKWKH$FFRXQWRUJ\RXVKRXOGQWDGGXVHUVRUGRPDLQVWRDQHPDLOFRQILJ

8VHU2UJDQL]DWLRQ
%HORZDQHPDLOFRQILJDUHRQHRUPRUHXVHURUJDQL]DWLRQV8VHURUJDQL]DWLRQVDUH
ZKHUH\RXDGGXVHUVWKDWVKRXOGUHFHLYHHPDLOSURWHFWLRQDQGDOVRZKHUH\RX
DGGWKHLUGRPDLQV
(DFKXVHURUJFDQEHFRQILJXUHGWRSURYLGHLWVXVHUVZLWKVSHFLILFVHUYLFHVILOWHU
VHWWLQJVDGPLQLVWUDWRUVDQGRWKHUSROLFLHV3ODFLQJXVHUVLQDQRUJDSSOLHVLWV
VHWWLQJVWRWKRVHXVHUV&KDQJLQJDVHWWLQJDSSOLHVWKHFKDQJHWRWKHHQWLUHRUJ
%\JURXSLQJXVHUVLQRUJDQL]DWLRQVLWVHDV\WRPDQDJHXVHUVEDVHGRQWKHLU
JHRJUDSKLFDOORFDWLRQUROHLQWKHFRPSDQ\VHUYLFHOHYHOILOWHULQJQHHGVDQGVR
RQ

6XE2UJDQL]DWLRQ
$VXERUJDQL]DWLRQRUVXERUJLVVLPSO\DQRUJFUHDWHGEHORZDQRWKHURUJLQWKH
KLHUDUFK\:KHQLWVFUHDWHGDVXERUJJHWVDFRS\RIVHWWLQJVIURPLWVSDUHQWDQG
\RXFDQWKHQPRGLI\WKHVHVHWWLQJVWRDSSO\RQO\WRXVHUVLQWKHVXERUJ&UHDWLQJ
VXERUJVDOORZVILQHUOHYHOVRIFRQWURODPRQJDODUJHUJURXSRIXVHUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6XERUJV-XPERFRQILJXUHVLWVWRSOHYHOXVHURUJZLWKVHWWLQJVFRPPRQWRDOO
XVHUV,WWKHQFUHDWHVVXERUJVWKDWJHWDFRS\RIVWDQGDUG-XPERVHWWLQJVIURP
WKHSDUHQWDQGWKDWDUHWKHQFXVWRPL]HGIRUWKHVXERUJVXVHUV

$VXERUJUHFHLYHVDFRS\RIRUJOHYHOVHWWLQJVIURPLWVSDUHQWPDNLQJLWHDV\
WRUHWDLQFRPPRQVHWWLQJVWKURXJKRXWDOHJRIWKHKLHUDUFK\

$VXERUJFDQEHPDQDJHGE\DQ\DGPLQLVWUDWRUV\RXDVVLJQWRLWDQGDOVRE\
WKHSDUHQWRUJVDGPLQLVWUDWRUV7KLVLVEHFDXVHDQDGPLQLVWUDWRUKDV
SULYLOHJHVWRPDQDJHWKHRUJKHRUVKHLVDVVLJQHGWRDQGDOORILWVVXERUJV

2QFHFUHDWHGDVXERUJUHPDLQVRWKHUZLVHLQGHSHQGHQWRILWVSDUHQW
&KDQJHVPDGHODWHUWRWKHSDUHQWVVHWWLQJVDUHQRWFRSLHGWRLWVVXERUJV
XQOHVV\RXVSHFLILFDOO\FKRRVHIRUWKHPWREH

+LHUDUFK\5HTXLUHPHQWV &RQILJXUDWLRQV
)RUWKHPHVVDJHVHFXULW\VHUYLFHWRILOWHUXVHUVHPDLOLWKDVWRNQRZDERXWWKHLU
HPDLOVHUYHUWKHLUHPDLODGGUHVVDQGWKHLUGRPDLQ WKHSDUWRIWKHLUDGGUHVVWKDW
FRPHVDIWHUWKH#VLJQ 7KLVUHTXLUHVUHJLVWHULQJ\RXUVHUYHUVGRPDLQVDQG
XVHUVZLWKWKHVHUYLFH<RXGRWKLVE\DVVRFLDWLQJWKHPZLWKRUJDQL]DWLRQVLQ\RXU
KLHUDUFK\:KHQGRLQJVR\RXPXVWIROORZDIHZEDVLFUHTXLUHPHQWVDVGHVFULEHG
EHORZ

+LHUDUFK\5HTXLUHPHQWV
)RUXVHUVWRVHQGDQGUHFHLYHPDLOYLDWKHVHUYLFHGDWDFHQWHU\RXUHPDLOVHUYHU
DQGRUJDQL]DWLRQKLHUDUFK\PXVWEHVHWXSDVIROORZV
 ,Q\RXUHPDLOHQYLURQPHQWXVHUVHPDLOVKRXOGEHURXWHGWRWKHHPDLOVHUYHU
FRQWDLQLQJWKHLUGRPDLQV 7KLVZLOOEHWKHFDVHLI\RXUXVHUVKDYHDOUHDG\
EHHQVXFFHVVIXOO\VHQGLQJDQGUHFHLYLQJHPDLO
 <RXUHPDLOVHUYHUPXVWWKHQEHPDSSHGWRDQHPDLOFRQILJLQ\RXUKLHUDUFK\
$QHPDLOFRQILJLVDVSHFLDONLQGRIRUJWKDWW\SLFDOO\UHVLGHVEHORZ\RXUWRS
OHYHO$FFRXQWRUJ<RXFDQPDSRQO\RQHVHUYHUSHUHPDLOFRQILJ

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



 (DFKGRPDLQRQ\RXUVHUYHUDQGHDFKXVHULQWKHGRPDLQPXVWEHDGGHGWR
DXVHURUJVRPHZKHUHEHORZWKHVHUYHUVHPDLOFRQILJLQWKHKLHUDUFK\LW
GRHVQWPDWWHUKRZPDQ\OHYHOVEHORZ<RXFDQDGGDVPDQ\GRPDLQVRUDV
PDQ\XVHUVWRDQRUJDV\RXZDQW

'HVLJQ5HTXLUHPHQWV  5RXWHXVHUV
HPDLOWRWKHHPDLOVHUYHUWKDWFRQWDLQV
WKHLUGRPDLQV  7KHVHUYHUPXVWEHPDSSHGWRDQHPDLOFRQILJ  $GGXVHUV
DQGWKHLUGRPDLQVDQ\ZKHUHEHORZWKHLUVHUYHUVHPDLOFRQILJ
8VHUVDQGWKHLUGRPDLQVFDQEHGLVWULEXWHGDPRQJRUJDQL]DWLRQVKRZHYHU\RX
ZDQW$XVHUDQGLWVGRPDLQGRQWQHHGWREHLQWKHVDPHRUJEXWERWKRIWKHP
PXVWUHVLGHVRPHZKHUHDQ\ZKHUHEHORZWKHHPDLOFRQILJPDSSHGWRWKHLU
VHUYHU7KHUHDUHUHDVRQVIRUDGGLQJDGRPDLQRUXVHUWRDSDUWLFXODURUJDQL]DWLRQ
KRZHYHUGHSHQGLQJRQWKHVHUYLFHV\RXZDQWWRSURYLGH
6HHWKHVHFWLRQVEHORZIRUVRPHFRPPRQKLHUDUFK\FRQILJXUDWLRQV

%DVLF+LHUDUFK\2QH'RPDLQ8VHU2UJ
,I\RXKDYHRQO\RQHGRPDLQDQGDOOLWVXVHUVKDYHWKHVDPHILOWHULQJVHUYLFHV
DQGDGPLQLVWUDWRUV\RXFDQVWLFNZLWKWKHEDVLFFRQILJXUDWLRQVHWXSZKHQ\RXU
DFFRXQWZDVFUHDWHGRQHHPDLOFRQILJDQGRQHXVHURUJZLWKRQHDVVRFLDWHG
GRPDLQ&XVWRPL]HWKHXVHURUJVVHWWLQJVDGG\RXUXVHUVWRLWDQG\RXUHGRQH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

%DVLF&RQILJXUDWLRQ$FPHKDVRQHGRPDLQDQGDOOLWVXVHUVKDYHWKHVDPH
ILOWHULQJVHUYLFHVDQGDGPLQLVWUDWRUV8VHUVDQGWKHLUGRPDLQWKHUHIRUHUHVLGHLQ
RQHXVHURUJ

+LHUDUFK\ZLWK0XOWLSOH8VHU2UJV
,IVRPHXVHUVKDYHXQLTXHVHUYLFHUHTXLUHPHQWV\RXFDQFUHDWHDGGLWLRQDORUJV
FRQILJXUHWKHPZLWKWKHXQLTXHVHWWLQJVDQGDGGWKHXVHUVWRWKHP(DFKXVHU
UHFHLYHVWKHILOWHULQJVHUYLFHVDQGDGPLQLVWUDWRUVGHILQHGIRULWVRUJDQL]DWLRQ)RU
H[DPSOH\RXPLJKWVHSDUDWHXVHUVLQ\RXU1HZ<RUNDQG/D+RQGDRIILFHVWRJLYH
HDFKJURXSLWVRZQDGPLQLVWUDWRUDQGVXSSRUWDGGUHVV

0XOWLSOH8VHU2UJV8VHUVLQ1HZ<RUNDQG/D+RQGDQHHGGLIIHUHQWILOWHULQJVR
WKH\UHGLYLGHGLQWRVXERUJV7KHXVHUVFDQEHORFDWHGDQ\ZKHUHEHORZWKHVDPH
HPDLOFRQILJDVWKHLUGRPDLQ
&UHDWHRUJVGLUHFWO\EHORZ\RXUHPDLOFRQILJDWWKHVDPHOHYHODV\RXULQLWLDOXVHU
RUJRUDVVXERUJVEHORZLW&UHDWHDVPDQ\RUJVDV\RXZDQWDQGDVPDQ\
OHYHOVGHHS)RUJXLGHOLQHVRQDUUDQJLQJXVHUVLQRUJDQL]DWLRQVVHH3ODQ<RXU
2UJDQL]DWLRQ+LHUDUFK\RQSDJH 

+LHUDUFK\ZLWK0XOWLSOH'RPDLQV
,I\RXKDYHRWKHUGRPDLQVRQ\RXUVHUYHUZKRVHXVHUVQHHGHPDLOSURWHFWLRQJR
DKHDGDQGDGGWKRVHGRPDLQVWR\RXUKLHUDUFK\WRDQ\RUJEHORZWKHVHUYHUV
HPDLOFRQILJ$GGHDFKGRPDLQVXVHUVVRPHZKHUHEHORZWKDWHPDLOFRQILJWRR

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



,IXVHUVZLOOEHGLVWULEXWHGDPRQJVHYHUDOVXERUJV\RXPLJKWDGGWKHLUGRPDLQWR
DSDUHQWRUJDQL]DWLRQ

0XOWLSOHGRPDLQVQRSDUWLFXODURUJDIILOLDWLRQ+HUHDFPHFRPDQGDFPHQHW
XVHUVDUHGLVWULEXWHGDFURVVWKH1HZ<RUNDQG/D+RQGDVXERUJV7KHLUGRPDLQV
DUHDGGHGWRWKHVHRUJVSDUHQW
,I\RXZDQWXVHUVWREHDGGHGDXWRPDWLFDOO\WRWKHPHVVDJHVHFXULW\VHUYLFHDGG
WKHLUGRPDLQWRDQRUJDQL]DWLRQZLWK$XWRPDWLF$FFRXQW&UHDWLRQHQDEOHG
8QUHFRJQL]HGXVHUVLQWKHGRPDLQDUHWKHQDGGHGWRWKDWRUJHLWKHUZKHQWKH\
UHFHLYHWKUHHOHJLWLPDWHPHVVDJHVZLWKLQDWZRZHHNSHULRG $XWRPDWLF$FFRXQW
&UHDWLRQ RUZKHQWKH\ILUVWORJLQWRWKH0HVVDJH&HQWHU :HE$XWR&UHDWH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

'RPDLQSODFHPHQWIRUDXWRPDWLFXVHUFUHDWLRQ+HUHDFPHFRPDQG
ZLGJHWVFRPXVHUVUHVLGHDORQJZLWKWKHLUGRPDLQLQVHSDUDWHRUJVWDLORUHGIRU
WKHLUUHVSHFWLYHEXVLQHVVGLYLVLRQV(DFKRUJLVFRQILJXUHGVRLWVGRPDLQVXVHUV
DUHDGGHGWRWKHVHUYLFHDXWRPDWLFDOO\7KHSODFHPHQWRIHDFKGRPDLQGHWHUPLQHV
ZKLFKRUJXVHUVJHWDGGHGWR
,IPDLOWRXQUHJLVWHUHGDGGUHVVHVLQDGRPDLQVKRXOGLQVWHDGEHERXQFHGRU
GHOLYHUHGZLWKRXWILOWHULQJDGGWKHGRPDLQWRDQRUJFRQILJXUHGZLWKWKDWEHKDYLRU
$GGDVPDQ\GRPDLQVWRDQRUJDV\RXZDQW-XVWPDNHVXUHWKH\DOOVKDUHWKH
RUJVSROLFLHVIRUKDQGOLQJPDLOWRXQUHFRJQL]HGDGGUHVVHV

+LHUDUFK\ZLWK0XOWLSOH(PDLO6HUYHUV
,I\RXUGRPDLQVDQGXVHUVDUHVSUHDGDFURVVPXOWLSOHHPDLOVHUYHUV\RXPXVW
FUHDWHDQHPDLOFRQILJIRUHDFKVHUYHUDQGPDSWKHVHUYHUWRLW7KHQDGGWKH
VHUYHUVGRPDLQVDQGXVHUVWRRUJVFUHDWHGEHORZWKDWHPDLOFRQILJ

&UHDWHDQHZOHJRIWKHKLHUDUFK\IRUHDFKVHUYHU+HUHZLGJHWVFRPUHVLGHV
RQDGLIIHUHQWPDLOVHUYHUWKDQDFPHFRPDQGDFPHQHW$QHZHPDLOFRQILJLV
WKHUHIRUHFUHDWHGDQGPDSSHGWRKRVW7KHZLGJHWVFRPGRPDLQDQGXVHUV
PXVWWKHQEHDGGHGVRPHZKHUHEHORZWKLVHPDLOFRQILJ

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



,63+LHUDUFK\
,I\RXUHDQ,63WKDWVKRVWLQJHPDLOSURWHFWLRQIRUGRPDLQVVSUHDGDFURVVPXOWLSOH
HPDLOVHUYHUVDQG\RXUXVHUVVLJQXSIRUDSDUWLFXODUVHUYLFHSODQ\RXUKLHUDUFK\
PLJKWORRNVRPHWKLQJOLNHWKLV

/DUJH,63RIIHULQJVHUYLFHSODQV7KLV,63RIIHUVWZRVHUYLFHSODQV,WVXVHUVDUH
GLVWULEXWHGDFURVVPDQ\HPDLOVHUYHUVWKDWHDFKFRQWDLQDIHZGRPDLQV8VHUVDUH
SODFHGLQDGRPDLQEDVHGRQWKHLUVHUYLFHSODQ8QGHUHDFKSODQVRUJLVDQHPDLO
FRQILJIRUHDFKVHUYHUZKRVHGRPDLQVDUHFRYHUHGE\WKHSODQ$XVHURUJXQGHU
HDFKHPDLOFRQILJFRQWDLQVWKHVHUYHUVGRPDLQVDQGXVHUV

3ODQ<RXU2UJDQL]DWLRQ+LHUDUFK\
,QLWLDOO\\RXUVHUYLFHLVVHWXSZLWKRQO\RQHXVHURUJDQL]DWLRQ,IDOORI\RXUXVHUV
KDYHWKHVDPHILOWHULQJVHUYLFHVDQGDGPLQLVWUDWRUVFRQILJXUHWKDWRUJ
DFFRUGLQJO\DQGSODFHDOO\RXUXVHUVLQLW
0RUHOLNHO\KRZHYHUXVHUVZLOOKDYHGLIIHUHQWQHHGV7KH6DOHVGHSDUWPHQWPLJKW
ZDQWPRUHOHQLHQWVSDPILOWHULQJ7KH1HZ<RUNRIILFHPLJKWKDYHLWVRZQ
DGPLQLVWUDWRUDQGVXSSRUWDGGUHVV<RXPLJKWZDQWWRHQDEOHWKH0HVVDJH&HQWHU
IRUVRPHXVHUVEXWQRWIRURWKHUV$QGVRRQ7RWDLORUVHUYLFHIRUJURXSVRIXVHUV
SODFHWKHPLQVHSDUDWHRUJVDQGFRQILJXUHHDFKRUJIRUWKRVHXVHUV
<RXPLJKWJURXSXVHUVE\JHRJUDSK\RUGRPDLQQDPHE\WKHLUGHSDUWPHQWRUUROH
LQWKHFRPSDQ\E\WKHVHFXULW\VHUYLFHVWKH\FDQDFFHVVRUWKHLUOHYHORIILOWHULQJ
DFFRUGLQJWRWKHDGPLQLVWUDWRUZKRZLOOPDQDJHWKHLUVHUYLFHRUPRVWOLNHO\E\
VRPHFRPELQDWLRQRIIDFWRUV%HFDXVHHDFKQHZRUJUHFHLYHVDFRS\RIVHWWLQJV
IURPLWVSDUHQWLWVHDV\WRPDLQWDLQFRPPRQVHWWLQJVWKURXJKRXWDOHJRI\RXU
KLHUDUFK\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHEHVWVWUDWHJ\LVWRGHFLGHSROLFLHVIRUGLIIHUHQWXVHUJURXSVWKHQFUHDWHRUJV
WRVXSSRUW\RXUVWUDWHJ\6HH:KDW6HWWLQJV$UH0DGH:KHUHRQSDJH WR
EHJLQ\RXULPSOHPHQWDWLRQ

*URXS8VHUVE\'RPDLQ1DPH
,IXVHUVEHORQJWRGLIIHUHQWEXVLQHVVGLYLVLRQVRUFRPSDQLHVWKDWKDYHWKHLURZQ
GRPDLQDQGLIHDFKJURXSUHTXLUHVVHSDUDWHVHUYLFHVRUDGPLQLVWUDWLRQFRQVLGHU
JURXSLQJXVHUVE\GRPDLQ7KHQWDLORUHDFKRUJDVDSSURSULDWHIRUWKHGLYLVLRQRU
FRPSDQ\

*URXSE\GRPDLQ$FPHDQG:LOVRQV:LGJHWVDUHVHSDUDWHFRPSDQLHVZKRVH
XVHUVUHTXLUHLQGHSHQGHQWILOWHULQJDQGDGPLQLVWUDWLRQ(DFKFRPSDQ\VXVHUVDUH
EHVWLGHQWLILHGE\WKHLUGRPDLQQDPH WKH#GRPDLQFRPSDUWRIWKHDGGUHVV VR
DQRUJLVFUHDWHGIRUHDFKGRPDLQ
$UUDQJLQJXVHUVE\GRPDLQLVWKHPRVWFRPPRQRUJVWUXFWXUH<RXPLJKWEHJLQ
\RXUKLHUDUFK\LQWKLVZD\WDLORULQJHDFKGRPDLQVRUJZLWKVHWWLQJVFRPPRQWRDOO
XVHUVLQWKHGRPDLQ7KHQFUHDWHVXERUJVEHORZWRSURYLGHDILQHUOHYHORIFRQWURO
ZLWKLQDGRPDLQ
7LS,IWKLVVWUXFWXUHZRUNVIRU\RXUXVHUVFRQVLGHUHQDEOLQJ6073RU:HE
$XWRFUHDWHIRU\RXURUJV7KHVHIHDWXUHVFDQDGGDGRPDLQVXVHUVWRWKHRUJ
DXWRPDWLFDOO\PDNLQJLWHDV\WRSRSXODWHWKHPHVVDJHVHFXULW\VHUYLFHZLWKQHZ
XVHUV6HH$GG8VHUV$XWRPDWLFDOO\WRDQ2UJRQSDJH 

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



*URXS8VHUVE\*HRJUDSKLFDO/RFDWLRQ
,IXVHUVDUHLQGLIIHUHQWJHRJUDSKLFDOORFDWLRQV\RXPLJKWZDQWWRJLYHHDFKRIILFH
LWVRZQWLPH]RQHDQGVXSSRUWDGGUHVV&UHDWHDQRUJIRUHDFKORFDWLRQDQGWDLORU
LWVVHWWLQJVDFFRUGLQJO\

*URXSE\JHRJUDSK\$FPHXVHUVLQ1HZ<RUNDQG/RV$QJHOHVLQLWLDOO\LQKHULW
$FPHVJHQHUDOVHWWLQJVIURPWKHSDUHQWRUJ7KH1HZ<RUNRIILFHLVWKHQDVVLJQHG
DORFDOWLPH]RQHDQGLWVRZQVXSSRUWDGGUHVV
&UHDWHVXERUJVDVQHFHVVDU\EHORZHDFKORFDWLRQWRWDLORUXVHUVVHUYLFHIXUWKHU
(DFKQHZVXERUJZLOOLQKHULWWKHORFDWLRQVSHFLILFVHWWLQJVIURPLWVSDUHQWVR\RX
GRQWKDYHWRPDNHWKHVHVHWWLQJVDJDLQ\RXUVHOI

'LVWULEXWH$GPLQLVWUDWLYH&RQWURO
7RGLVWULEXWHPDQDJHPHQWRIXVHUJURXSVDFURVVVHYHUDODGPLQLVWUDWRUVRUDOORZ
LQGLYLGXDOFXVWRPHUVWRPDQDJHWKHLURZQVHUYLFHDVVLJQHDFKDGPLQLVWUDWRUWR
WKHRUJDQL]DWLRQWKH\VKRXOGEHDEOHWRPDQDJH$QDGPLQLVWUDWRUKDV
SHUPLVVLRQVWRPDQDJHKLVRUKHURZQRUJDQGDOOVXERUJVEHORZLW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+HUH-RHLVDQDGPLQLVWUDWRUDWWKHSDUHQWOHYHODQGFDQWKHUHIRUHDGPLQLVWHUWKH
HQWLUHKLHUDUFK\EHORZ&KRDQG%HQKRZHYHUFDQDFFHVVRQO\WKHLURZQRUJV
ZLWKQRYLVLELOLW\LQWRDQ\RWKHU

$VVLJQ(PDLO3ROLFLHV
7RSUHYHQWFHUWDLQJURXSVRIXVHUVIURPVHQGLQJRUUHFHLYLQJFHUWDLQNLQGVRI
PHVVDJHVRUWRHQVXUHWKDWVRPHFRQWHQWJHWVWKURXJKUHJDUGOHVVRIVSDPOLNH
FRQWHQWSODFHWKRVHXVHUVLQDQRUJDQL]DWLRQFRQILJXUHGZLWKWKRVHVSHFLILF
SROLFLHV3ROLFLHV\RXFDQFRQWUROLQFOXGH

$WWDFKPHQW)LOWHULQJ $WWDFKPHQW0DQDJHU 6SHFLILFDOO\DOORZRUEORFN


PHVVDJHVFRQWDLQLQJFHUWDLQW\SHVRIDWWDFKPHQWV)RUH[DPSOHSUHYHQW
PRVWHPSOR\HHVIURPVHQGLQJRUUHFHLYLQJPSVRXQGILOHVRUSRWHQWLDOO\
KDUPIXOH[HFXWDEOHILOHV%XWSODFHV\VWHPDGPLQLVWUDWRUVZKRQHHGWREH
DEOHWRH[FKDQJHDOOILOHW\SHVLQDQRUJZLWKQRVXFKUHVWULFWLRQV

&RQWHQW)LOWHULQJ &RQWHQW0DQDJHU 6SHFLILFDOO\DOORZRUEORFNPHVVDJHV


EDVHGRQWKHLUWH[WFRQWHQW)RUH[DPSOHPDNHVXUHDOOPHVVDJHVFRQWDLQLQJ
WKHZRUGUHVXPHJHWWKURXJKWRWKH+XPDQ5HVRXUFHVUHJDUGOHVVRIVSDP
OLNHFRQWHQW

3URYLGH$FFHVVWR6HUYLFHV
,IVRPHXVHUVQHHGDFFHVVWRGLIIHUHQWVHUYLFHVHQDEOHRUGLVDEOHWKHVHUYLFHIRU
WKRVHXVHUVRUJDQL]DWLRQ6XFKVHUYLFHVLQFOXGH

0HVVDJH&HQWHUDQG1RWLILFDWLRQV,IXVHUVVKRXOGEHDEOHWRPDQDJHWKHLU
RZQTXDUDQWLQHGVSDPDQGYLUXVHVHQDEOHWKHLU0HVVDJH&HQWHU$OVR
HQDEOH1RWLILFDWLRQVZKLFKVHQGVWKHPDQHPDLOVXPPDU\RIUHFHQWO\
TXDUDQWLQHGPHVVDJHV,IQRWGLVDEOHWKHVHIHDWXUHVIRUWKHLURUJ

:LUHOHVV)RUZDUGLQJ,IXVHUVVKRXOGEHDEOHWRIRUZDUGFHUWDLQW\SHVRI
PHVVDJHVWRDFHOOSKRQHRURWKHUPRELOHGHYLFHHQDEOH:LUHOHVV)RUZDUGLQJ
IRUWKHLURUJ 7KLVIHDWXUHLVFXUUHQWO\DYDLODEOHZLWK0HVVDJH&HQWHU&ODVVLF
RQO\6HH&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH 

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



&XVWRPL]H6SDP)LOWHULQJ
6RPHXVHUVPLJKWQHHGGLIIHUHQWVSDPILOWHUOHYHOVILOWHULQJWXUQHGRIIRUWR
PDQDJHWKHLURZQILOWHUVHWWLQJV

6SDPILOWHULQJRQRII0RVWXVHUVZDQWWKHLUVSDPILOWHUVRQ%XWWKH\PLJKW
ZDQWWRIRUZDUGVSDPWKDWJHWVWKURXJKWKHILOWHUVWR&XVWRPHU6XSSRUWIRU
IXUWKHUDQDO\VLV6RWKHIRUZDUGHGVSDPFDQJHWWKURXJK\RXPLJKWSODFH
&XVWRPHU6XSSRUWLQDQRUJZLWKVSDPILOWHUVWXUQHGRII

6SDPILOWHUOHYHOV0RVWXVHUVSUREDEO\ZDQWDOOFDWHJRULHVRIVSDPILOWHUHG
DJJUHVVLYHO\<RXU6DOHVWHDPKRZHYHUPLJKWZDQWOHQLHQWILOWHULQJRI
&RPPHUFLDO2IIHUVVRSRWHQWLDOOHDGVDUHQWZURQJO\LGHQWLILHGDVVSDP<RX
PLJKWSODFHWKHPLQWKHLURZQRUJZLWKWKH&RPPHUFLDO2IIHUVILOWHUWXUQHGRII

3HUPLVVLRQWRPRGLI\ILOWHUV<RXPLJKWZDQWWRDOORZVRPHXVHUVWKHDELOLW\
WRPRGLI\WKHVWUHQJWKRIWKHLURZQVSDPILOWHUVRUWXUQILOWHULQJRQDQGRII

6HWD3ROLF\IRU8QUHFRJQL]HG$GGUHVVHV
)RUHDFKGRPDLQUHJLVWHUHGZLWKWKHPHVVDJHVHFXULW\VHUYLFH\RXPXVWGHFLGH
ZKDWWRGRZLWKPDLOVHQWWRDGGUHVVHVLQWKHGRPDLQWKDWWKHVHUYLFHGRHVQW
UHFRJQL]H'R\RXZDQWWRDXWRPDWLFDOO\DGGWKHVHDGGUHVVHVWRWKHVHUYLFHDV
XVHUV"%RXQFHWKHPHVVDJHV"2UGHOLYHUWKHPZLWKRXWILOWHULQJIRUVSDPRU
YLUXVHV"
,I\RXKDYHGLIIHUHQWSROLFLHVIRUGLIIHUHQWGRPDLQV\RXOOQHHGWRFUHDWHDQG
FRQILJXUHDQRUJIRUHDFKSROLF\7KHQDGGHDFKGRPDLQWRWKHRUJZLWKWKH
DSSURSULDWHEHKDYLRU

3URYLGHD8VHU$XWKHQWLFDWLRQ0HWKRG
)RUHDFKRUJDQL]DWLRQ\RXFDQFKRRVHDPHWKRGIRUDXWKHQWLFDWLQJXVHUVDQG
DGPLQLVWUDWRUVZKHQWKH\ORJLQWRWKHLU0HVVDJH&HQWHU RUWKH$GPLQLVWUDWLRQ
&RQVROHIRUDGPLQLVWUDWRUV 7RVZLWFKDXWKHQWLFDWLRQPHWKRGVSOHDVHFRQWDFW
6XSSRUW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KDW6HWWLQJV$UH0DGH:KHUH
6HWWLQJVWKDWDIIHFWXVHUVDQGWKHLUVHUYLFHFDQEHPDGHIRUDQHPDLOFRQILJD
XVHURUJDQL]DWLRQD'HIDXOW8VHURUDVSHFLILFXVHUGHSHQGLQJRQWKHVHWWLQJ
DQGLWVLQWHQGHGVFRSH

(PDLOFRQILJVHWWLQJVPDS\RXUKLHUDUFK\WRDQHPDLOVHUYHUDQGPDQDJH
VHUYHUOHYHOSURWHFWLRQV

2UJOHYHOVHWWLQJVDSSO\JHQHUDOSROLFLHVRUDGPLQLVWUDWLRQIRUDOOXVHUVLQWKH
RUJVXFKDVDVXSSRUWDGGUHVVRUSROLF\DJDLQVWUHFHLYLQJPSILOHV

'HIDXOW8VHUVHWWLQJVDSSO\IRUQHZXVHUVLQDQRUJDQGDUHKRZ\RX
HQIRUFHVSDPDQGYLUXVILOWHUVHWWLQJVDFURVVDQRUJ

8VHUVSHFLILFVHWWLQJVDSSO\WRLQGLYLGXDOXVHUVDQGLQFOXGHSHUVRQDOXVHU
DOLDVHVDQGWKHXVHUVSDVVZRUGIRUORJJLQJLQWRWKH0HVVDJH&HQWHU

8VHUFRQWUROOHGVHWWLQJV$IHZVHWWLQJVVXFKDVILOWHUOHYHOVDQGVHQGHU
OLVWVFDQDOVREHFXVWRPL]HGE\XVHUVWKHPVHOYHVDWWKH0HVVDJH&HQWHU
GHSHQGLQJRQWKHXVHUV8VHU$FFHVVSHUPLVVLRQV

6RPHVHWWLQJVDUHDYDLODEOHLQPRUHWKDQRQHORFDWLRQIRUH[DPSOH\RXFDQ
GHILQHRUJOHYHOVHQGHUOLVWVZKLFKXVHUVFDQDXJPHQWZLWKWKHLURZQSHUVRQDO
OLVWV<RXFDQDOVRRYHUULGHVRPHRUJOHYHOVHWWLQJVIRUDXVHUVXFKDV8VHU
$FFHVVSHUPLVVLRQVWRWKH0HVVDJH&HQWHU2QFH\RXGRWKLVKRZHYHUWKHXVHU
LVGLVFRQQHFWHGIURPWKHRUJOHYHOVHWWLQJWKDWLVIXUWKHUFKDQJHVWRWKHRUJ
ZRQWDIIHFWWKLVXVHU,I\RXKDYHDORWRIXVHUVLWVEHVWWRPDQDJHWKHVHVHWWLQJV
DWWKHRUJOHYHO,WVDORWHDVLHUWRDSSO\DQHZSROLF\RQFHDFURVVDQHQWLUHRUJ
UDWKHUWKDQLQGLYLGXDOO\WRWHQVRUKXQGUHGVRIXVHUV
6LPLODUO\VRPH'HIDXOW8VHUVHWWLQJVVKRXOGQWEHFKDQJHGIRULQGLYLGXDOXVHUVLI
WKH\GHILQHSROLFLHVWKDWVKRXOGUHPDLQLQHIIHFWDFURVVWKHRUJ
6HHEHORZIRUJXLGHOLQHVRQZKHUHRUZKHUHQRWWRFRQWUROHDFKVHWWLQJ

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



(PDLO&RQILJ6HWWLQJV
7KHVHVHWWLQJVDUHDYDLODEOHRQO\IRURUJVWKDWDUHHPDLOFRQILJV VHH&UHDWLQJDQ
(PDLO&RQILJRQSDJH  

(PDLOVHUYHUPDSSLQJ7KHKRVWQDPHRIDQHPDLOVHUYHUZKRVHGRPDLQVDQG

XVHUVVKRXOGUHFHLYHHPDLOSURWHFWLRQ6HH 'HOLYHU\0DQDJHURQSDJH 

6HUYHUORDGEDODQFLQJDQGIDLORYHU6HH 'HOLYHU\0DQDJHURQSDJH 

$WWDFNEORFNLQJDJDLQVW'LUHFWRU\+DUYHVW$WWDFNV6SDP$WWDFNV9LUXV

2XWEUHDNVDQG(PDLO%RPEV6HH$XWRPDWLFDOO\%ORFNLQJ$WWDFNVRQ
SDJH 

,3EORFNLQJRUSDVVWKURXJK6HH0DQXDO,3%ORFN&RQILJXUDWLRQRQ
SDJH DQG3DVV7KURXJKV3UHYHQWLQJ$WWDFN%ORFNLQJRQSDJH 

$XWRPDWHGVSRROLQJXQVSRROLQJGXULQJVHUYHURXWDJHV6HH&RQILJXULQJ

WKH6SRRO0DQDJHURQSDJH 

$GPLQLVWUDWRUDOHUWV$GPLQLVWUDWRUVZKRVKRXOGUHFHLYHDOHUWVDQQRXQFLQJ
VHUYHUHYHQWVVXFKDVDVHUYHURXWDJHRULQLWLDWLRQRIVSRROLQJ6HH6HWWLQJ
8S$OHUWVRQSDJH 

3RUWSURWHFWLRQZKLFKSUHYHQWVVSDPPHUVIURPE\SDVVLQJWKHPHVVDJH
VHFXULW\VHUYLFHDQGVHQGLQJVSDPGLUHFWO\WRXVHUVRQWKHVHUYHU6HH
6HWWLQJ8S6HFXUH0DLO'HOLYHU\RQSDJH 

2UJDQL]DWLRQ6HWWLQJV
7KHIROORZLQJRUJOHYHOVHWWLQJVFDQEHPDGHIRUDQ\RUJDQL]DWLRQ8VHUVDGGHGWR
WKHRUJUHFHLYHWKHVHVHWWLQJVDQGFKDQJLQJDVHWWLQJDSSOLHVWKHFKDQJHWRWKH
ZKROHRUJ0DQDJLQJVHWWLQJVIURPWKLVOHYHOPDNHVLWHDV\WRDSSO\FKDQJHV
DFURVVDQRUJVRXVHWKHVHVHWWLQJVWRKDQGOHDVPXFKRI\RXUXVHUVVHUYLFHDV
SRVVLEOH

$GPLQLVWUDWRUSULYLOHJHV:KRFDQPDQDJHDJURXSRIXVHUVDQGZKDW

IHDWXUHVFDQWKH\PDQDJH VHH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH
$XWKRUL]DWLRQ5HFRUGVRQSDJH  



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)RUSRLQWHUVWRGHWDLOVRQDSSO\LQJWKHVHUHPDLQLQJVHWWLQJVVHH0DQDJH
2UJDQL]DWLRQ6HWWLQJVRQSDJH 

6SDP9LUXVPDQDJHPHQW+RZPHVVDJHVDUHGLVSRVHGRIZKHWKHU%ODWDQW
6SDP%ORFNLQJLVHQDEOHGDQG9LUXV%ORFNLQJVHWWLQJV

$OORZHG%ORFNHG6HQGHUVWKDWDSSO\IRUDOOXVHUVLQWKHRUJ

$WWDFKPHQW&RQWHQW0DQDJHUHPDLOSROLFHV:KDWILOHW\SHVRUFRQWHQWLV
VSHFLILFDOO\DOORZHGRUEORFNHG

8QUHFRJQL]HGDGGUHVVSROLF\ $XWRPDWLF$FFRXQW&UHDWLRQ:HE
$XWRFUHDWH1RQ$FFRXQW%RXQFLQJ +RZWRKDQGOHPHVVDJHVWR

XQUHFRJQL]HGDGGUHVVHVLQWKHRUJVGRPDLQV<RXFDQFKRRVHWRERXQFHWKH
PHVVDJHGHOLYHUWKHPHVVDJHZLWKRXWILOWHULQJRUWRDGGWKHDGGUHVVWRWKH
PHVVDJHVHFXULW\VHUYLFH

1RWLILFDWLRQV 4XDUDQWLQH6XPPDU\:HOFRPH1HZ8VHU9LUXV1RWLILFDWLRQ

(DUO\'HWHFWLRQ4XDUDQWLQHHWF :KLFKRIWKHVHQRWLILFDWLRQVDUHVHQWDQG
ZKHQ

7LPH]RQHDQGODQJXDJHVHWWLQJVIRUFRQILJXULQJWKH4XDUDQWLQH6XPPDU\
DQG0HVVDJH&HQWHU

'HIDXOW8VHUDVVLJQPHQW7KH'HIDXOW8VHUWKDWQHZXVHUVJHWILOWHUVHWWLQJV
IURP

8VHU$FFHVV WR0HVVDJH&HQWHU :KHWKHUXVHUVFDQDFFHVVTXDUDQWLQHG


VSDPDQGYLUXVHVLQWKH0HVVDJH&HQWHUWXUQILOWHUVRQRIIPRGLI\VSDP
ILOWHUVRUVHQGHUOLVWVPDQDJHWKHLURZQSDVVZRUGDQGXVHUDOLDVHVRUFKRRVH
WKHLUODQJXDJHVHWWLQJVRURWKHUIHDWXUHV

0HVVDJH&HQWHU6XEMHFWOLQNV:KHWKHUXVHUVFDQYLHZWKHFRQWHQWRID
TXDUDQWLQHGPHVVDJHZLWKRXWIRUZDUGLQJLWWRWKHLU,QER[

2XWERXQGYLUXVEORFNLQJ:KHWKHUPHVVDJHVVHQWIURPXVHUVLQWKHRUJDUH

VFDQQHGIRUYLUXVHV

&RPSOLDQFHIRRWHU$VWDQGDUGVLJQDWXUHLQVHUWHGLQDOOXVHUV
RXWERXQG
PHVVDJHV

'DLO\PHVVDJHOLPLWSHUXVHU

8VHUDXWKHQWLFDWLRQPHWKRG7KHPHWKRGXVHGWRDXWKHQWLFDWHXVHUVDQG
DGPLQLVWUDWRUVZKHQWKH\ORJLQWRWKHLU0HVVDJH&HQWHU RUWKH$GPLQLVWUDWLRQ
&RQVROHIRUDGPLQLVWUDWRUV 

,QGXVWU\+HXULVWLFV&XVWRPILOWHULQJIRUOHJDORUILQDQFLDOXVHUV

6XSSRUWDGGUHVV

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



'HIDXOW8VHU6HWWLQJV
:KHQDQHZXVHULVDGGHGWRWKHPHVVDJHVHFXULW\VHUYLFHLWJHWVFHUWDLQXVHU
OHYHOVHWWLQJVIURPD'HIDXOW8VHUWKHRQHDVVLJQHGWRWKHRUJDQL]DWLRQWKHQHZ
XVHULVDGGHGWR7KHVHVHWWLQJVLQFOXGH

6SDPILOWHUVRQRII

9LUXVILOWHUVRQRII

6SDPILOWHUOHYHOVIRULQGLYLGXDOFDWHJRULHVRIVSDP

$VDWHPSODWHIRUFUHDWLQJQHZXVHUVD'HIDXOW8VHULVKRZ\RXHQIRUFHFRPPRQ
ILOWHUVHWWLQJVDFURVVDQRUJ8QOLNHZLWKRUJOHYHOVHWWLQJVKRZHYHULI\RXZDQWWR
FKDQJH\RXUSROLFLHVODWHUE\PRGLI\LQJD'HIDXOW8VHUWKHFKDQJHDIIHFWVRQO\
QHZXVHUVDGGHGWRWKHRUJDIWHUZDUGVQRWWRH[LVWLQJXVHUV([LVWLQJXVHUVILOWHUV
KDYHWREHXSGDWHGRQHE\RQH,WVWKHUHIRUHLPSRUWDQWWRVHWXS\RXU'HIDXOW
8VHUVFDUHIXOO\EHIRUHGHSOR\LQJWKHPDQGDYRLGPDNLQJFKDQJHVWRWKHP
DIWHUZDUGV )RUGHWDLOVVHH0DQDJH'HIDXOW8VHU7HPSODWHVRQSDJH 
:KHQHGLWLQJDQH[LVWLQJ'HIDXOW8VHURQO\HGLWWKHVSDPILOWHUVHWWLQJV7KHUHDUH
VHWWLQJVRWKHUWKDQVSDPILOWHUV%XWWKHVHDUHEHVWPDQDJHGHLWKHUDWWKHRUJ
OHYHO6HHWKHRWKHUWRSLFVLQWKLVVHFWLRQIRUGHWDLOV
:$51,1*'RQWGLVDEOH0HVVDJH&HQWHU$FFHVVIRUD'HIDXOW8VHU0DQDJH
8VHU$FFHVVDWWKHRUJOHYHOLQVWHDG6HH(QDEOH'LVDEOH0HVVDJH&HQWHU
$FFHVVRQSDJH 

8VHU6SHFLILF6HWWLQJV
)RUDQLQGLYLGXDOXVHU\RXPDQDJHSHUVRQDOVHWWLQJVWKDWDSSO\RQO\IRUWKDWXVHU
7KHVHLQFOXGH

8VHUDOLDVHV$GGLWLRQDODGGUHVVHVWKHXVHUXVHVWRUHFHLYHHPDLO

3DVVZRUG7KHXVHUVSDVVZRUGIRUORJJLQJLQWRWKH0HVVDJH&HQWHU

6HQGHUOLVWV7KHXVHUVSHUVRQDODOORZHGRUEORFNHGVHQGHUV

<RXFDQDGMXVWRWKHUVHWWLQJVIRUDXVHUWRRVXFKDV8VHU$FFHVVDQGILOWHUVWDWXV
%XWWRPDLQWDLQFRPPRQSROLFLHVDFURVVDQRUJWKHVHDUHEHVWGRQHIRUWKH
RUJDQL]DWLRQDQGOHIWXQFKDQJHGIRULQGLYLGXDOXVHUV
)RUGHWDLOVRQHDFKXVHUVHWWLQJVHH0DQDJHD8VHUV6HWWLQJVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*'RQWFKDQJH8VHU$FFHVVSHUPLVVLRQVIRUDQLQGLYLGXDOXVHU0DQDJH
8VHU$FFHVVDWWKHRUJOHYHOLQVWHDG6HH(QDEOH'LVDEOH0HVVDJH&HQWHU
$FFHVVRQSDJH 

8VHU&RQWUROOHG6HWWLQJVDWWKH0HVVDJH&HQWHU
<RXFDQRSWLRQDOO\DOORZLQGLYLGXDOXVHUVWRPDQDJHVRPHVHWWLQJVWKHPVHOYHVE\
SURYLGLQJWKHP8VHU$FFHVVSHUPLVVLRQVWRWKH0HVVDJH&HQWHU:LWKWKH
DSSURSULDWHSHUPLVVLRQVXVHUVFDQPDQDJHWKHLURZQ

6SDPILOWHUVRQRII

9LUXVILOWHUVRQRII DOWKRXJKDOORZLQJXVHUVWRWXUQRIIYLUXVILOWHULQJRUYLUXV
HPDLOEORFNLQJLVQRWUHFRPPHQGHG 

6SDPILOWHUOHYHOVIRULQGLYLGXDOFDWHJRULHVRIVSDP

$SSURYHGDQG%ORFNHG6HQGHUOLVWVVRWKH\FDQPDQDJHWKHLURZQDOORZHG
DQGEORFNHGVHQGHUV

8VHUDOLDVHVZKLFKDUHDOWHUQDWHDGGUHVVHVZKHUHWKHXVHUUHFHLYHVPDLO

3DVVZRUGIRUORJJLQJLQWRWKH0HVVDJH&HQWHU

/DQJXDJHDQG7LPH]RQHVHWWLQJVQRWDYDLODEOHLQ0HVVDJH&HQWHU&ODVVLF

:LUHOHVV)RUZDUGLQJZKLFKDOORZVWKHXVHUWRIRUZDUGFHUWDLQNLQGVRI
PHVVDJHVWRDWH[WHQDEOHGSKRQH3'$RURWKHUPRELOHGHYLFH 7KLV
IHDWXUHLVFXUUHQWO\DYDLODEOHZLWK0HVVDJH&HQWHU&ODVVLFRQO\6HH&RQWURO
:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH 

)RUGHWDLOVVHH$ERXWWKH0HVVDJH&HQWHURQSDJH 

5HFRPPHQGHG6HWWLQJV0DQDJHPHQW
7KHIROORZLQJFKDUWVKRZVZKHUHDOOVHWWLQJVWKDWDIIHFWXVHUVVHUYLFHDQG
DGPLQLVWUDWLRQFDQEHYLHZHGRUFKDQJHG,WDOVRUHFRPPHQGVORFDWLRQVZKHUH
FHUWDLQVHWWLQJVVKRXOGQRWEHFKDQJHG
:KHUH6HWWLQJV&DQDQG6KRXOGEH0DGH

[ 7\SLFDOO\DYRLGFKDQJLQJVHWWLQJVDWWKLVOHYHO
$GPLQLVWUDWLYHSULYLOHJHV

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ



:KHUH6HWWLQJV&DQDQG6KRXOGEH0DGH

[ 7\SLFDOO\DYRLGFKDQJLQJVHWWLQJVDWWKLVOHYHO
(PDLOSROLFLHV
$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU
6SDPYLUXVPDQDJHPHQW
,QFOXGHVVSDPDQGYLUXVGLVSRVLWLRQV
:HE$XWRFUHDWH
1RQ$FFRXQW%RXQFLQJ
$SSOLHVRQO\IRURUJVZLWKDVVRFLDWHGGRPDLQV
1RWLILFDWLRQV
,QFOXGHV4XDUDQWLQH6XPPDU\
6XSSRUWDGGUHVVWLPH]RQH

'HIDXOW8VHUDVVLJQPHQW
7KH'HIDXOW8VHUDSSOLHGWRQHZXVHUV
,QGXVWU\+HXULVWLFV

0HVVDJH&HQWHUVXEMHFWOLQNV

2XWERXQGYLUXVEORFNLQJ

&RPSOLDQFHIRRWHU

8VHU$FFHVV WR0HVVDJH&HQWHU
,WVVWURQJO\UHFRPPHQGHGWKDW\RXFKDQJH
VSHFLILFSHUPLVVLRQVRQO\DWWKHRUJOHYHO
'DLO\PHVVDJHOLPLW

9LUXVQRWLILFDWLRQLQWHUYDO

$OORZHGDQGEORFNHGVHQGHUOLVWV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHUH6HWWLQJV&DQDQG6KRXOGEH0DGH

[ 7\SLFDOO\DYRLGFKDQJLQJVHWWLQJVDWWKLVOHYHO
:LUHOHVV)RUZDUGLQJ
7KLVVKRXOGEHHQDEOHGRQO\E\XVHUV
WKHPVHOYHVDWWKH0HVVDJH&HQWHU 7KLV
IHDWXUHLVFXUUHQWO\DYDLODEOHIRU0HVVDJH
&HQWHU&ODVVLFRQO\6HH&RQWURO:KDW8VHUV
&DQ9LHZDQG0RGLI\RQSDJH 
9LUXVEORFNLQJ2Q2II
VKRXOGDOZD\VEH2Q
6SDPILOWHULQJ2Q2II

6SDPILOWHUOHYHOV

1RWLILFDWLRQDGGUHVV
LIRWKHUWKDQWKHXVHU
VSULPDU\DGGUHVV
$SSURYHGUHFLSLHQWVPDLOLQJOLVWV
)RUDOORZLQJPHVVDJHVVHQWWRPDLOLQJOLVWV
8VHUDOLDVHVDQGSDVVZRUG

2UJDQL]DWLRQ+LHUDUFK\ 'HVLJQ





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

2UJDQL]DWLRQ0DQDJHPHQW

&KDSWHU 

$ERXW2UJDQL]DWLRQ0DQDJHPHQW
<RXPDQDJH\RXUXVHUVHPDLOSURWHFWLRQE\DUUDQJLQJWKHPLQWRJURXSVFDOOHG
RUJDQL]DWLRQV RURUJVIRUVKRUW $QRUJFDQEHFRQILJXUHGWRJLYHLWVXVHUV
VSHFLILFVHUYLFHVRUPDQDJHPHQWFRQWUROVXFKDVDVXSSRUWDGGUHVVHPDLOSROLF\
RUDGPLQLVWUDWRU<RXFDQDOVRFUHDWHVXERUJDQL]DWLRQV RUVXERUJV EHORZDQ
RUJWRFUHDWHDILQHUOHYHORIFRQWUROZLWKLQDODUJHUJURXS
$IHZVSHFLDORUJVGRQWFRQWDLQXVHUVEXWDUHIRUELOOLQJ \RXU$FFRXQWRUJ RU
VHUYHUPDQDJHPHQW DQHPDLOFRQILJ 
)RUGHWDLOVRQRUJEHKDYLRUVWUDWHJLHVIRUDUUDQJLQJWKHPLQ\RXUKLHUDUFK\DQG
UHFRPPHQGDWLRQVIRUPDQDJLQJWKHPVHH$ERXWWKH2UJDQL]DWLRQ+LHUDUFK\RQ
SDJH 
6HHWKHQH[WVHFWLRQVIRUGHWDLOVRQYLHZLQJDQGQDYLJDWLQJRUJDQL]DWLRQVLQ\RXU
$GPLQLVWUDWLRQ&RQVROHFUHDWLQJPRYLQJDQGGHOHWLQJRUJVDQGFRQILJXULQJWKHLU
VHWWLQJV

9LHZ<RXU2UJDQL]DWLRQV

7RYLHZDQGPDQDJH\RXURUJDQL]DWLRQVJRWRWKH2UJDQL]DWLRQVSDJH XQGHU
2UJVRQWKH2UJVDQG8VHUVWDE )URPKHUHYLHZVXPPDULHVRIHDFKRUJV
VHUYLFHDFFHVVDQ\RUJVVHWWLQJVDGGDQGGHOHWHRUJVDQGPRUH

2UJDQL]DWLRQ0DQDJHPHQW



<RXFDQOLVWRUJDQL]DWLRQV

$ORQJZLWKOLQNVWRUHODWHGFRPPDQGV

$ORQJZLWKDVXPPDU\RIVHUYLFHVHWWLQJV

,QDOLVWVKRZLQJHDFKRUJVGRPDLQV

,QDFRQYHQLHQWSRSXSWKDW\RXFDQNHHSDURXQG

,QD&KRRVH2UJVOLVWDWWKHWRSRIPRVWSDJHV

1RWH7KHH[DFWRUJV\RXVHHDQGWDVNV\RXFDQSHUIRUPGHSHQGRQ\RXU

DGPLQLVWUDWLYHSULYLOHJHV6HH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ
5HFRUGVRQSDJH 

/LVW2UJDQL]DWLRQVZLWK&RPPDQGV
,QLWLDOO\ZKHQ\RXJRWRWKH2UJVDQG8VHUVWDEHDFKRUJDQL]DWLRQLVOLVWHGDORQJ
ZLWKFRQYHQLHQWOLQNVIRUPDQDJLQJLWVVHUYLFH7KHSDJHGLVSOD\VWKHFXUUHQWRUJ
DQGDOOLWVVXERUJV
<RXFDQDGMXVWWKHQXPEHURIRUJDQL]DWLRQVGLVSOD\HGSHUSDJH

2UJDQL]DWLRQVSDJH&OLFNDQRUJWRDFFHVVLWVVHWWLQJV$QHPDLOFRQILJLV
PDUNHGE\DJHDUFRJLFRQ

2UJDQL]DWLRQVSDJHRYHUYLHZ



&KRRVH2UJOLVW
WRSRISDJH

&KRRVHDQRUJIURPWKLVOLVWWROLVWRQO\WKDWRUJDQGLWV
VXERUJVRQWKLVSDJH

2UJDQL]DWLRQOLQN
LQOLVW

&OLFNDQRUJWRDFFHVVLWVVHUYLFHVHWWLQJV6HH0DQDJH
2UJDQL]DWLRQ6HWWLQJVRQSDJH 

)LQG6XE2UJIRUP

)LQGDQRUJTXLFNO\E\W\SLQJLWVQDPH6HH)LQGDQ
2UJDQL]DWLRQRQSDJH IRULPSRUWDQWGHWDLOV

/LVW6XPPDU\
6HWWLQJVOLQNV
XQGHUJUD\EDU

&OLFNWKHVHOLQNVWRVZLWFKEHWZHHQYLHZLQJRUJVDORQJ
ZLWKFRPPDQGVRUVXPPDULHV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQVSDJHRYHUYLHZ

9LHZ+LHUDUFK\
ZLWK'RPDLQVOLQN
WRSRISDJH

&OLFNWKLVOLQNWROLVWHDFKRUJDORQJZLWKLWVGRPDLQV

'RZQORDG2UJV
&OLFNWKLVOLQNWRUHWULHYHVHWWLQJVIRUFXUUHQWO\OLVWHGRUJV
6HWWLQJVOLQN WRSRI DVFRPPDGHOLPLWHGWH[WZKLFK\RXFDQWKHQLPSRUWLQWR
SDJH
DVSUHDGVKHHW6HH'RZQORDG2UJDQL]DWLRQ6HWWLQJVRQ

SDJH 
/LVW8VHUV$GG
8VHUVHWFOLQNV
VKRZQIRUHDFK
RUJ

&OLFNRQHRIWKHVHOLQNVIRUDQRUJWR

/LVWLWVXVHUV

$GGXVHUVWRLW

$GGDQHZVXERUJEHORZLW

'HOHWHWKHRUJ

/LVWRUDGGWRLWVGRPDLQV

7HVWLWVVHUYHUSHUIRUPDQFH

/LVW2UJDQL]DWLRQ6XPPDULHV
7RLQVWHDGOLVWRUJVDORQJZLWKGHWDLOVDERXWWKHLUVHUYLFHFOLFNWKH6XPPDU\
6HWWLQJVOLQN XQGHUWKHJUD\EDU 7KLVGLVSOD\VWKH2UJDQL]DWLRQ 6XPPDULHV
SDJH

2UJDQL]DWLRQ6XPPDULHV&OLFNOLQNVWRVZLWFKEHWZHHQOLVWLQJRUJVZLWK
&RPPDQGVRU6HWWLQJV6XPPDULHV

2UJDQL]DWLRQ6XPPDULHVSDJHRYHUYLHZ

'RPDLQV

7KHQXPEHURIGRPDLQVFXUUHQWO\DVVRFLDWHGZLWKWKH
RUJ&OLFNWKHOLQNWROLVWWKHVHGRPDLQV

8VHUV

7KHQXPEHURIXVHUVFXUUHQWO\LQWKHRUJ&OLFNWKHOLQNWR
OLVWWKHVHXVHUV

2UJDQL]DWLRQ0DQDJHPHQW



2UJDQL]DWLRQ6XPPDULHVSDJHRYHUYLHZ

'HIDXOW8VHU

7KHXVHUWHPSODWHZKRVHVHWWLQJVDUHDSSOLHGWRQHZ
XVHUVLQWKHRUJ&OLFNWKHOLQNWRPDQDJHWKHVHVHWWLQJV

/DVW0RGLILHG

7KHGDWHWKHRUJZDVODVWPRGLILHG DVHWWLQJFKDQJHG
XVHUDGGHGDQGVRRQ 

'DWH&UHDWHG

7KHGDWHWKHRUJZDVFUHDWHG

&UHDWRU

7KHDGPLQLVWUDWRUZKRFUHDWHGLW)RUWKHILUVWLQLWLDO
RUJDQL]DWLRQWKLVLVEODQN

/LVW2UJDQL]DWLRQVZLWK'RPDLQV

(DFKXVHURUJDQL]DWLRQFDQKDYHRQHRUPRUHGRPDLQVDVVRFLDWHGZLWKLW7KLV
DVVRFLDWLRQLVUHOHYDQWIRUGHWHUPLQLQJKRZPHVVDJHVWRXQUHFRJQL]HGDGGUHVVHV
LQDGRPDLQDUHKDQGOHG VHH+DQGOH0DLOWR8QUHFRJQL]HG$GGUHVVHVRQ
SDJH  7RYLHZDOORUJDQL]DWLRQGRPDLQDVVRFLDWLRQV
 *RWR2UJVRQWKH2UJVDQG8VHUVWDEDQGFOLFNWKH9LHZ +LHUDUFK\ Z
'RPDLQVOLQNDWWKHWRSRIWKHSDJH
7KH2UJDQL]DWLRQ+LHUDUFK\SDJHOLVWVDOORUJDQL]DWLRQVDORQJZLWKWKHLU
DVVRFLDWHGGRPDLQV
 &OLFNDQ\RUJWRDFFHVVLWVVHUYLFHVHWWLQJV2UFOLFNDGRPDLQWRDFFHVV
VHWWLQJVIRUWKDWGRPDLQ

9LHZ+LHUDUFK\SDJH/LVWVRUJVDORQJZLWKWKHLUGRPDLQV+HUHDBDFPHFRP
DQGDBDFPHFRPDUHDVVRFLDWHGZLWKWKH$B$FPH8VHUVRUJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6KRZ2UJVLQD3RSXS:LQGRZ
.HHSDFFHVVKDQG\WRDOORUJDQL]DWLRQVIURPDSRSXSZLQGRZWKDWFDQDOZD\V
VWLFNDURXQG
1RWH$PD[LPXPRIRUJDQL]DWLRQVFDQEHGLVSOD\HGLQWKHSRSXSZLQGRZ7R
YLHZODUJHQXPEHUVRIRUJDQL]DWLRQVJRWR2UJV 8VHUV!2UJV<RXFDQDGMXVW
WKHQXPEHURIRUJDQL]DWLRQVGLVSOD\HGSHUSDJH

 &OLFNWKH6KRZ+LHUDUFK\OLQNDWWKHWRSRIDQ\SDJH
 ,QWKHSRSXSZLQGRZFOLFNDQRUJWRDFFHVVLWVVHWWLQJV
&OLFNDQRUJXQGHU2UJDQL]DWLRQVWRDFFHVVLWVVHUYLFHVHWWLQJV2UFOLFNDQ
HPDLOVHUYHUFRQILJXQGHU6HUYHUVWRPDQDJHRUPRQLWRULWVHPDLOVHUYHU
FRQILJXUDWLRQ

6KRZ+LHUDUFK\SRSXSZLQGRZ&OLFNLQJDQRUJJRHVWRLWVVHUYLFHVHWWLQJVRU
6HUYHUVWDE

&KDQJH2UJV2QWKH&XUUHQW3DJH
7RQDYLJDWHEHWZHHQRUJDQL]DWLRQVZKLOHYLHZLQJDVSHFLILFIHDWXUHRUFRPSRQHQW
XVHWKH&KRRVH2UJOLVWDWWKHWRSRIPRVWSDJHV)RUH[DPSOHZKLOHYLHZLQJ
VSDPVHWWLQJVIRUWKH&XVWRPHU6HUYLFHRUJFKRRVH1HZ<RUNIURPWKLVOLVWWR
LQVWHDGVHHWKH1HZ<RUNRUJVVSDPVHWWLQJV

2UJDQL]DWLRQ0DQDJHPHQW



&KRRVLQJDQRUJZKLOHRQWKH2UJDQL]DWLRQVSDJH ZKLFKOLVWVDOO\RXURUJV 
QDUURZVWKHOLVWWRRQO\WKDWRUJDQGLWVVXERUJV
1RWH2QO\RUJVFDQEHGLVSOD\HGLQWKH&KRRVH2UJVOLVW

&KRRVH2UJVOLVW1DYLJDWHFRQYHQLHQWO\EHWZHHQRUJDQL]DWLRQVZKLOHYLHZLQJD
VSHFLILFIHDWXUHRUFRPSRQHQW

0DQDJH2UJDQL]DWLRQ6HWWLQJV
7RVHWHPDLOSROLFLHVDQGFRQILJXUHVHUYLFHVWKDWDSSO\IRUDOOXVHUVLQDQ
RUJDQL]DWLRQJRWRWKHRUJV0DQDJHPHQWSDJH7KHQFOLFNDIHDWXUHWRYLHZRU
FKDQJHLWVVHWWLQJV7KHFKDQJHDSSOLHVWRDOOXVHUVLQWKHRUJ7RJHWWRWKLVSDJH

&OLFNWKHRUJXQGHU2UJVDQG8VHUV!2UJV

&OLFNLWLQWKH6KRZ+LHUDUFK\SRSXSZLQGRZ

2UIURPDQRWKHURUJV0DQDJHPHQWSDJHFKRRVHLWIURPWKH&KRRVH2UJOLVW
DWWKHWRSRIWKHSDJH

2UJDQL]DWLRQ0DQDJHPHQWSDJH6KRZVVHWWLQJVIRUWKHRUJQDPHGDWWKHWRSRI
WKHSDJH&OLFNDIHDWXUHWRPDQDJHWKRVHVHWWLQJV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QERXQG6HUYLFHV
,QERXQG6HUYLFHV

'HVFULSWLRQ

(QDEOHGLVDEOH%ODWDQW6SDP%ORFNLQJIRUWKH
RUJDQL]DWLRQDQGVHWDVSDPGLVSRVLWLRQ PHWKRG
RISURFHVVLQJVSDP 6HH&RQILJXUH6SDP
6HWWLQJVIRUDQ2UJDQL]DWLRQRQSDJH DQG
&RQILJXUH6SDP'LVSRVLWLRQIRUDQ2UJDQL]DWLRQ
RQSDJH 
6HWDYLUXVGLVSRVLWLRQDQGPDQDJHRWKHURUJOHYHO
YLUXVVHWWLQJV6HH&RQILJXUH9LUXV6HWWLQJVIRU
DQ2UJDQL]DWLRQRQSDJH 
)LOWHUPHVVDJHVEDVHGRQWKHVL]HDQGILOHW\SHRI
DWWDFKPHQWV6HH $WWDFKPHQW0DQDJHURQ
SDJH 
2SWLRQDOIHDWXUHQRWDYDLODEOHZLWKDOOVHUYLFH
SDFNDJHV
)LOWHUPHVVDJHVEDVHGRQWKHLUWH[WFRQWHQW6HH
$ERXW&RQWHQW0DQDJHURQSDJH 
2SWLRQDOIHDWXUHQRWDYDLODEOHZLWKDOOVHUYLFH
SDFNDJHV
6HWDGDLO\OLPLWRQWKHQXPEHURIPHVVDJHVHDFK
XVHULQWKHRUJFDQUHFHLYH6HH6HWDQ
2UJDQL]DWLRQV0HVVDJH/LPLWVRQSDJH 
6SHFLI\VHQGHUDGGUHVVHVWKDWVKRXOGEHHLWKHU
DSSURYHGRUEORFNHGIRUDOOXVHUVLQWKH
RUJDQL]DWLRQ,QDGGLWLRQWRVHQGHUVOLVWHGKHUH
LQGLYLGXDOXVHUVFDQGHILQHWKHLURZQDOORZHGDQG
EORFNHGVHQGHUV6HH(GLWLQJ6HQGHU/LVWVLQ
0HVVDJH&HQWHURQSDJH 
)LOWHUPHVVDJHVZLWKOHJDORUILQDQFLDOFRQWHQWOHVV
ULJRURXVO\RUVSHFLILFDOO\DOORZWKHPUHJDUGOHVVRI
VSDPOLNHFRQWHQW$OVRDOORZPHVVDJHVIURPD
QHWZRUNRIWUXVWHGVHQGHUVZLWKLQHDFKLQGXVWU\
$SSOLHVZKHQXVHUVLQWKHRUJDQL]DWLRQDUHLQD
OHJDORUILQDQFLDOLQGXVWU\6HH ,QGXVWU\
+HXULVWLFVRQSDJH 
2SWLRQDOIHDWXUHQRWDYDLODEOHZLWKDOOVHUYLFH
SDFNDJHV

2UJDQL]DWLRQ0DQDJHPHQW



2XWERXQG6HUYLFHV
$OORXWERXQGVHUYLFHVDUHRSWLRQDOIHDWXUHVWKDWDUHQWDYDLODEOHZLWKDOOVHUYLFH
SDFNDJHV
2XWERXQG6HUYLFHV

'HVFULSWLRQ

$SSO\YLUXVEORFNLQJRUDWWDFKPHQWRUFRQWHQW
ILOWHUVWRRXWERXQGPHVVDJHVWKDWLVPHVVDJHV
VHQWIURPXVHUVLQWKLVRUJDQL]DWLRQ6HH$ERXW
2XWERXQG6HUYLFHVRQSDJH 

3ODFHDVWDQGDUGL]HGWH[WPHVVDJHDWWKHERWWRP
RIPHVVDJHVVHQWIURPXVHUVLQWKLVRUJDQL]DWLRQ
6HH&RPSOLDQFH)RRWHURQSDJH 

2UJDQL]DWLRQ6HWWLQJV
2UJDQL]DWLRQ6HWWLQJV

'HVFULSWLRQ

7HVWPDLOIORZWRDQGIURP\RXUPDLOVHUYHUYLDWKH
GDWDFHQWHU$OVRYHULI\0;UHFRUGFRQILJXUDWLRQV
IRUDQ\GRPDLQDVVRFLDWHGZLWKWKLVRUJ6HH
7URXEOHVKRRW,QFRPLQJ(PDLO'HOLYHU\RQ
SDJH 
&KDQJHWKHRUJVQDPHRUORFDWLRQLQWKH
KLHUDUFK\6SHFLI\DVXSSRUWDGGUHVVD'HIDXOW
8VHUSROLFLHVIRUFUHDWLQJXVHUV0HVVDJH&HQWHU
SROLFLHVDQGPRUH6HH2UJDQL]DWLRQ*HQHUDO
6HWWLQJVRQSDJH 
&RQILJXUH6LQJOH6LJQ2QIRU\RXUDFFRXQWDQGIRU
LQGLYLGXDOXVHURUJV6HH &RQILJXULQJ6LQJOH
6LJQ2Q 662 RQSDJH 
6HHLQVWUXFWLRQVIRUFRQILJXULQJ0;UHFRUGVIRU
WKLVRUJVGRPDLQV7KHVHUHFRUGVGLUHFWHPDLO
IORZWRWKHPHVVDJHVHFXULW\VHUYLFHVSULPDU\
DQGEDFNXSGDWDFHQWHUV6HH(GLWD'RPDLQRQ
SDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ6HWWLQJV

'HVFULSWLRQ

&RQWUROZKDWVHWWLQJVXVHUVLQWKLVRUJKDYH
SHUPLVVLRQWRYLHZRUPRGLI\DWWKHLU0HVVDJH
&HQWHU6HH(QDEOH'LVDEOH0HVVDJH&HQWHU
$FFHVVRQSDJH DQG&RQWURO:KDW8VHUV
&DQ9LHZDQG0RGLI\RQSDJH 
0DQDJHGHIDXOWXVHUOHYHOVHWWLQJVDSSOLHGWRQHZ
XVHUVDGGHGWRWKLVRUJVXFKDVVSDPILOWHUOHYHOV
DQGYLUXVEORFNLQJ6HH0DQDJH'HIDXOW8VHU
7HPSODWHVRQSDJH 
:$51,1*7KHVHVHWWLQJVEHORQJWRD'HIDXOW

8VHUWKDWFDQEHVKDUHGE\VHYHUDORUJDQL]DWLRQV
&KDQJLQJLWVVHWWLQJVDIIHFWVDOORUJVXVLQJWKLV
'HIDXOW8VHUQRWMXVWWKLVRUJ
6SHFLI\ZKHWKHUXVHUVLQWKLVRUJDQL]DWLRQUHFHLYH
DQ\RIWKHVHHPDLOQRWLILFDWLRQV

:HOFRPHVHQWZKHQDXVHUILUVWJHWVD
0HVVDJH&HQWHUDFFRXQW

9LUXVVHQWZKHQRQHRIPRUHYLUXVHVKDV
UHFHQWO\EHHQUHFHLYHG

)LUVW6SDPVHQWZKHQWKHXVHUVILUVWVSDPLV
TXDUDQWLQHGLQWKHLU0HVVDJH&HQWHU

1HZ6SDP 4XDUDQWLQH6XPPDU\ DSHULRGLF


OLVWRIQHZO\TXDUDQWLQHGVSDP

6XVSHQVLRQVHQWZKHQWKHXVHULV
WHPSRUDULO\VXVSHQGHGIURPWKHVHUYLFH

$WWDFKPHQW0DQDJHUVHQWZKHQDPHVVDJH
LVTXDUDQWLQHGE\DQ$WWDFKPHQW0DQDJHU
ILOWHU

6HH&RQILJXULQJ1RWLILFDWLRQVIRUDQ
2UJDQL]DWLRQRQSDJH 
0DQDJHDQGFRQILJXUHSDVVZRUGSROLFLHVIRU
XVHUVIRUDQRUJDQL]DWLRQLQFOXGLQJ/HQJWK
&RPSOH[LW\0D[LPXP$JH+LVWRU\DQG/RFNRXW
7KUHVKROG6HH6HW8VHU3DVVZRUG3ROLFLHVRQ
SDJH 7KLVIHDWXUHLVQRWDYDLODEOHIRUDOO
SURGXFWV
'LUHFWRU\6\QFXWLOLW\WRLPSRUWXVHULQIRUPDWLRQ
IURPDGLUHFWRU\VHUYHU6HH 'LUHFWRU\6\QFRQ
SDJH 
&RQWUROEUDQGLQJDQGORJRLQIRUPDWLRQIRUWKH
0HVVDJH&HQWHU6HH%UDQG<RXU0HVVDJH
&HQWHURQSDJH 

2UJDQL]DWLRQ0DQDJHPHQW



2UJDQL]DWLRQ6HWWLQJV

'HVFULSWLRQ

2SWLRQDOIHDWXUH&RQILJXUH0HVVDJH$UFKLYLQJ
)RUPRUHLQIRUPDWLRQDERXW0HVVDJH$UFKLYLQJ
VHH
0HVVDJH$UFKLYLQJ$GPLQLVWUDWLRQ*XLGH
&RQILJXUH,06HWWLQJVIRU3RVWLQL,06HFXULW\DQ
RSWLRQDOSURGXFW6HHWKH3RVWLQL,06HFXULW\
$GPLQLVWUDWLRQ*XLGHIRUPRUHLQIRUPDWLRQ
2SWLRQDOIHDWXUH&RQILJXUH0HVVDJH(QFU\SWLRQ
VHWWLQJV)RULQIRUPDWLRQDERXW0HVVDJH
(QFU\SWLRQVHH
0HVVDJH(QFU\SWLRQ$GPLQLVWUDWLRQ*XLGH
$YDLODEOHRQO\IRUDXWKRUL]HGDGPLQLVWUDWRUVDQG
RQO\IRUWKH$FFRXQWRUJDQL]DWLRQ
9LHZDPRQWKO\VXPPDU\RIVHUYLFHXVDJHE\
XVHUVLQDOO\RXURUJDQL]DWLRQV6HH$ERXW8VDJH
'HWDLOVRQSDJH 
6HWDOLPLWRQWKHQXPEHURIXVHUVWKDWFDQEH
DGGHGWRDQDFFRXQWHQDEOHDOHUWVIRUZKHQWKDW
OLPLWKDVEHHQPHWDQGHQWHUDGGUHVVHVIRUDOHUW
UHFLSLHQWV
$YDLODEOHRQO\IRUDXWKRUL]HGDGPLQLVWUDWRUVDQG
RQO\IRUWKH$FFRXQWRUJDQL]DWLRQ
6HH6HWDQG9LHZ8VHU/LPLWV(QDEOH$OHUWVRQ
SDJH 

2UJDQL]DWLRQ6XPPDU\



2UJDQL]DWLRQ6XPPDU\

'HVFULSWLRQ

2UJDQL]DWLRQ,'

$XQLTXH,'IRUWKLVRUJDQL]DWLRQXVHIXOZKHQ
HVFDODWLQJDQLVVXHWR&XVWRPHU&DUH$QRUJV
QDPHFDQEHFKDQJHGEXWLWV,'DOZD\VUHPDLQV
WKHVDPH

2UJDQL]DWLRQ

7KHRUJVQDPH&DQEHFKDQJHGXQGHU*HQHUDO
6HWWLQJV

9LHZ(PDLO$FWLYLW\/LQN

*RHVWRWKH+RPHSDJHZKHUH\RXFDQVHHD
JUDSKVXPPDUL]LQJWKLVRUJVHPDLODFWLYLW\RYHU
WKHSDVWPLQXWHV

&UHDWLRQ'DWH

7KHGDWHWKHRUJZDVFUHDWHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ6XPPDU\

'HVFULSWLRQ

RI8VHUV

7KHQXPEHURIXVHUVLQWKLVRUJ&OLFNWKHOLQNWR
OLVWWKHXVHUV

'RPDLQV

2QHRUPRUHGRPDLQVDVVRFLDWHGZLWKWKLVRUJ
&OLFNLQJWKHOLQNJRHVWRWKH'RPDLQVSDJH6HH
'RPDLQVRQSDJH 

&UHDWHDQ2UJDQL]DWLRQ
7RDSSO\VHSDUDWHHPDLOSROLFLHVRUVHUYLFHVIRUDQLQGLYLGXDOJURXSRIXVHUV
FUHDWHDQHZRUJDQL]DWLRQFRQILJXUHLWZLWKWKRVHSROLFLHVRUVHUYLFHVDQGDGGWKH
XVHUVWRLW<RXFDQDGGDQRUJDQ\ZKHUHLQ\RXUKLHUDUFK\7KHQHZRUJEHFRPHV
DVXERUJDQL]DWLRQ RUVXERUJ RIWKHSDUHQW\RXDGGLWWR
)RUWLSVRQZKHQDQGZK\WRFUHDWHRUJVVHH3ODQ<RXU2UJDQL]DWLRQ+LHUDUFK\
RQSDJH 
 *RWRWKH0DQDJHPHQWSDJHRIWKHRUJWKDWZLOOEHWKHSDUHQWRI\RXUQHZRUJ
&OLFNWKHRUJXQGHU2UJVDQG8VHUVRUFOLFNWKH$GG6XE2UJOLQNQH[WWRLW 
 2QWKHSDUHQWV0DQDJHPHQWSDJHHQWHUDQDPHIRUWKHQHZRUJLQWKH1HZ
2UJILHOG FKDUDFWHUVRUOHVV &OLFN$GG
7KHQDPHLQWKHJUD\EDUFKDQJHVLQGLFDWLQJWKDW\RXUHQRZORRNLQJDW\RXU
QHZRUJVVHWWLQJVZKLFKZHUHFRSLHGIURPWKHSDUHQW<RXFDQFKDQJHWKHP
QRZWRDSSO\IRUWKLVRUJVXVHUVRQO\ VHH0DQDJH2UJDQL]DWLRQ6HWWLQJV
RQSDJH  
2SWLRQDOO\\RXFDQDVVLJQSULYLOHJHVIRURQHRUPRUHDGPLQLVWUDWRUVWR
PDQDJHWKHQHZRUJ$GPLQLVWUDWRUVRIWKHSDUHQWRUJKDYHSULYLOHJHVWR
PDQDJHLWWRR6HH $GPLQLVWUDWRUVRQSDJH 
&KDQJHVPDGHODWHUWRWKHSDUHQWRUJZLOOQRWEHFRSLHGWRWKLVRQHXQOHVV
\RXVSHFLILFDOO\FKRRVHIRUWKHPWR VHHDSDUWLFXODUIHDWXUHVWRSLFIRUGHWDLOV
RQSURSDJDWLQJFKDQJHVWRH[LVWLQJVXERUJV 

2UJDQL]DWLRQ0DQDJHPHQW



&UHDWLQJDVXERUJRIWKH$B$FPH6XSSRUWRUJQDPHG/D+RQGD

2QWKH2UJDQL]DWLRQVSDJH/D+RQGDLVGLVSOD\HGDVDVXERUJRI$B$FPH
6XSSRUW

)LQGDQ2UJDQL]DWLRQ
<RXFDQTXLFNO\ILQGDQ\RUJDQL]DWLRQE\W\SLQJLWVQDPHLQDVHDUFKIRUPRQ
HLWKHUWKH+RPHSDJHRUWKH2UJDQL]DWLRQVSDJH
 /RFDWHWKHDSSURSULDWHVHDUFKIRUPRQWKH+RPHRU2UJDQL]DWLRQVSDJH

6HDUFKLQJIURPWKH+RPH3DJH

6HDUFKLQJIURPWKH2UJDQL]DWLRQVSDJH

 <RXFDQVHDUFKRQO\IRURUJVWKDWDUHEHQHDWKWKHFXUUHQWRUJLQ\RXU
KLHUDUFK\6RXVHWKH&KRRVH2UJVOLVWFKDQJHWKHFXUUHQWRUJLIQHFHVVDU\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 7\SHWKHRUJQDPH\RXUHORRNLQJIRULQWKHIRUP

(QWHUWKHHQWLUHQDPHWRILQGRQHRUJ3UHFHGLQJ\RXUVHDUFKWH[WZLWKDQ
DOVRILQGVDQH[DFWPDWFK

7\SHWKHEHJLQQLQJRIWKHQDPHWRILQGDOORUJVWKDWEHJLQZLWK\RXUWH[W

3UHFHGH\RXUWH[WZLWKDWRILQGDOORUJVWKDWFRQWDLQ\RXUVHDUFKWH[W

(QG\RXUWH[WZLWKDWRILQGDOORUJVWKDWHQGLQ\RXUWH[W

 &OLFNWKH6HDUFKEXWWRQ2QHRUPRUHRUJVPDWFKLQJ\RXUWH[WDSSHDULQD
UHVXOWVOLVW&OLFNDQRUJWRDFFHVVLWVVHWWLQJV

6HWDQ2UJDQL]DWLRQV0HVVDJH/LPLWV

7ROLPLWGDLO\QXPEHURIPHVVDJHVWKDWXVHUVLQDQRUJDQL]DWLRQFDQUHFHLYHJRWR
0HVVDJH/LPLWVRQWKHRUJV0DQDJHPHQWSDJH7KLVSDJHDOVRGLVSOD\VD
PD[LPXPPHVVDJHVL]HIRUXVHUVLQWKLVRUJGHILQHGLQ$WWDFKPHQW0DQDJHU
)LHOG

9DOXH

0D[LPXP
0HVVDJH
6L]H

7KHPD[LPXPVL]HRIDWWDFKPHQWVSHUPHVVDJHWKDWXVHUVLQWKH
RUJDQL]DWLRQFDQUHFHLYH0HVVDJHVWKDWH[FHHGWKLVOLPLWDUH
ERXQFHGUHWXUQLQJD6073HUURU552 Message too large psmtp PHVVDJHWRWKHVHQGHU7KLVYDOXHLVGHILQHGLQ
$WWDFKPHQW0DQDJHU 6HH&RQILJXUH$WWDFKPHQW0DQDJHURQ
SDJH  

'DLO\
0HVVDJH
/LPLW

7KHPD[LPXPQXPEHURIPHVVDJHVHDFKXVHULQWKHRUJFDQ
UHFHLYHSHUGD\/HDYHEODQNWRLPSRVHQROLPLW
:KHQH[FHHGHGLQFRPLQJPHVVDJHVDUHERXQFHGUHWXUQLQJD
554 Mailbox limit exceededPHVVDJHWRWKHVHQGHU6HWWLQJD

PHVVDJHOLPLWLVXVHIXOIRUSURWHFWLQJPDLOVHUYHUVDJDLQVW
PDOLFLRXVDWWDFNVVXFKDVHPDLOERPEV$OOPHVVDJHVDUH
FRXQWHGDJDLQVWWKLVOLPLWLQFOXGLQJOHJLWLPDWHDQGTXDUDQWLQHG
PHVVDJHV7KHFRXQWLVDSSUR[LPDWHVRLWVVXJJHVWHGRQO\IRU
YDOXHVRYHU
7KLVOLPLWFDQDOVREHVHWIRULQGLYLGXDOXVHUV:KLFKHYHUOLPLWLV
ORZHUWKHRUJOLPLWRUDXVHUVOLPLWDSSOLHVIRUWKHXVHU,ID
XVHUVOLPLWLVEODQNDQGDYDOXHLVVHWKHUHIRUWKHRUJWKHRUJ
YDOXHDSSOLHVWRWKHXVHU6HH0DQDJHD8VHUV6HWWLQJVRQ
SDJH 

2UJDQL]DWLRQ0DQDJHPHQW



2UJDQL]DWLRQ*HQHUDO6HWWLQJV

8QGHU*HQHUDO6HWWLQJVRQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJH\RXFDQFKDQJH
WKHRUJVQDPHRUORFDWLRQLQWKHKLHUDUFK\DVVLJQDVXSSRUWDGGUHVVDQG'HIDXOW
8VHUVHWSROLFLHVIRUFUHDWLQJXVHUVLQWKHRUJDQGPRUH
0DNHVVHWWLQJVDVGHVFULEHGEHORZDQGFOLFN6DYHZKHQ\RXUHGRQH
2UJDQL]DWLRQ*HQHUDO6HWWLQJV

&XVWRPHU1DPH

<RXUDFFRXQWQDPH,WVXVHGLQWKHQDPHRI\RXU
$FFRXQWRUJLIVHWIRUWKH$FFRXQWRUJDQGDSSHDUV
E\GHIDXOWLQXVHUQRWLILFDWLRQV VHH 4XDUDQWLQH
6XPPDU\ 1RWLILFDWLRQVRQSDJH  

2UJDQL]DWLRQ,'

$XQLTXH,'IRUWKLVRUJXVHIXOZKHQHVFDODWLQJDQ
LVVXHWR&XVWRPHU&DUH$QRUJVQDPHFDQEH
FKDQJHGEXWLWV,'DOZD\VUHPDLQVWKHVDPH

2UJDQL]DWLRQ1DPH

7KHQDPHRIWKHFXUUHQWRUJ

3DUHQW2UJDQL]DWLRQ

7KHRUJRQHOHYHOXSLQWKHKLHUDUFK\

:KHQWKHFXUUHQWRUJZDVFUHDWHGLWUHFHLYHGD
FRS\RILWVRULJLQDOSDUHQWVVHWWLQJV

7KHFXUUHQWRUJFDQEHDGPLQLVWHUHGE\LWV
SDUHQWVDGPLQLVWUDWRUV

(QWHULQJDQHZSDUHQWKHUHUHDVVLJQVWKHFXUUHQWRUJ
WRWKHQHZSDUHQWPRYLQJLWWRDQHZORFDWLRQLQWKH
KLHUDUFK\6HH0RYHDQ2UJDQL]DWLRQRQSDJH 
$XWK HQWLFDWLRQ 
0HWKRG

'LVSOD\VWKHPHWKRGXVHGWRDXWKHQWLFDWHXVHUVDQG
DGPLQLVWUDWRUVLQWKLVRUJZKHQWKH\ORJLQWRWKHLU
0HVVDJH&HQWHU RUWKH$GPLQLVWUDWLRQ&RQVROHIRU
DGPLQLVWUDWRUV 7KHPHWKRGW\SHVDUH

323$XWKHQWLFDWLRQ 323

3ULYDWHO\0DQDJHG3DVVZRUG$XWKHQWLFDWLRQ
303 

6+$&URVV$XWKHQWLFDWLRQ ;$XWK

7KHDXWKHQWLFDWLRQPHWKRGFDQWEHFKDQJHGXVLQJ
WKH$GPLQLVWUDWLRQ&RQVROH<RXPXVWLQVWHDGVXEPLW
DZRUNUHTXHVWZLWKVXSSRUW6HH$ERXW8VHU
$XWKHQWLFDWLRQRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ*HQHUDO6HWWLQJV

$XWKHQWLFDWLRQ'DWD

6KRZQRQO\LIWKHDXWKHQWLFDWLRQPHWKRGLV;$XWKRU
323 
$WH[WVWULQJXVHGIRUDXWKHQWLFDWLQJXVHUVDQG
DGPLQLVWUDWRUVZKHQWKH\ORJLQWRWKH0HVVDJH
&HQWHURU$GPLQLVWUDWLRQ&RQVROH6HH$ERXW8VHU
$XWKHQWLFDWLRQRQSDJH 

(PDLO&RQILJ2UJ7\SH

<HVPHDQVWKDWWKLVRUJLVDQHPDLOVHUYHUFRQILJ

,WVKRXOGEHPDSSHGWRDQHPDLOVHUYHU VHH
6HWWLQJXS'HOLYHU\0DQDJHURQSDJH  

8VHUVDQGGRPDLQVRQWKLVVHUYHUVKRXOGEH
DVVRFLDWHGZLWKRUJVXQGHUQHDWKWKLVHPDLO
FRQILJLQ\RXUKLHUDUFK\

7KHHPDLOFRQILJVKRXOGQWKDYHXVHUVRU
GRPDLQVDVVLJQHGWRLWGLUHFWO\ RQO\WRLWVVXE
RUJV 

2QHHPDLOFRQILJFDQWEHWKHVXERUJRIDQRWKHU

6HH&UHDWLQJDQ(PDLO&RQILJRQSDJH 
1RPHDQVWKHRUJDQL]DWLRQLVHLWKHU\RXU$FFRXQW
RUJRUDXVHURUJ
6XSSRUW&RQWDFW

$QHPDLODGGUHVVZKHUHXVHUVFDQFRQWDFW\RXIRU
VXSSRUW7KLVFDQEHDQ\DGGUHVVDQGGRHVQRWKDYH
WREHLQWKHPHVVDJHVHFXULW\VHUYLFH:KHQDXVHU
FOLFNVDVXSSRUWHPDLOOLQNLQWKH0HVVDJH&HQWHUD
:HESDJHRSHQVFRQWDLQLQJDIRUPWKDWVXEPLWVWKH
XVHUVLQTXLU\WRWKLVDGGUHVV
7KLVDGGUHVVLVDOVRWKHVHQGHUDGGUHVVIRU
QRWLILFDWLRQV
1RWH.HHSWKH6XSSRUW&RQWDFWDGGUHVVFXUUHQWDV

LWV\RXUXVHUVSULPDU\ZD\RIJHWWLQJLQWRXFKZLWK
\RXIRUKHOS
(=&RPPDQG6KDUHG
6HFUHW

$WH[WVWULQJXVHGIRUDXWKHQWLFDWLRQRI(=&RPPDQGV
VXEPLWWHGE\DGPLQLVWUDWRUVLQWKLVRUJ
(=&RPPDQGLVDQLQWHUIDFHIRUSHUIRUPLQJEDVLF
DGPLQLVWUDWLYHWDVNVZLWKRXWKDYLQJWRORJLQWRWKH
$GPLQLVWUDWLRQ&RQVROH6HH$ERXW(=&RPPDQG
RQSDJH 

2UJDQL]DWLRQ0DQDJHPHQW



2UJDQL]DWLRQ*HQHUDO6HWWLQJV

1RQ$FFRXQW%RXQFLQJ

:KHQ1RQ$FFRXQW%RXQFLQJLVRQPHVVDJHVDUH
ERXQFHGLIWKH\DUHQRWDGGUHVVHGWRDUHJLVWHUHG
XVHURUDOLDV7KH6073HUURUPHVVDJH550 No such
user - psmtpLVUHWXUQHGWRWKHVHQGHU
7KLVVHWWLQJLVXVHGIRURUJDQL]DWLRQVWKDWFRQWDLQ
GRPDLQV,QRWKHURUJDQL]DWLRQVWKLVVHWWLQJKDVQR
HIIHFW1RQ$FFRXQW%RXQFLQJDSSOLHVWRDOOGRPDLQV
LQDQRUJDQL]DWLRQ
1RUHSRUWVRUVWDWLVWLFVRIERXQFHGPHVVDJHVDUH
ORJJHG
6HH+DQGOH0DLOWR8QUHFRJQL]HG$GGUHVVHVRQ
SDJH IRUGHWDLOVRQZK\WKLVIHDWXUHPD\EH
KHOSIXO

'HIDXOW8VHU

5HTXLUHGIRUDQ\RUJWKDWFRQWDLQVXVHUV
7KHDGGUHVVRIDXVHUZKRVHVHWWLQJVDUHFRSLHGWR
QHZXVHUVDGGHGWRWKLVRUJ7KH'HIDXOW8VHUPXVW
DOUHDG\EHDGGHGWRWKHVHUYLFH,WVDGGUHVVFDQEH
DQ\XVHUDGGUHVVLIHQWHUHGLQWRWKLVILHOG,QDGGLWLRQ
DQ\XVHUZLWKSGHIDXOW#\RXUGRPDLQQDPH!RU
SRVWLQLGHIDXOW#\RXUGRPDLQQDPH!LVFRQVLGHUHGD
'HIDXOW8VHU1HZXVHUVDGGHGWRWKLVRUJUHFHLYH
XVHUOHYHOVHWWLQJVIURPWKLV'HIDXOW8VHU
6HH0DQDJH'HIDXOW8VHU7HPSODWHVRQSDJH 
DQG5HVHWD8VHURQSDJH 

$XWRPDWLF$FFRXQW
&UHDWLRQ

:KHQ$XWRPDWLF$FFRXQW&UHDWLRQLVHQDEOHGXVHUV
LQGRPDLQVDVVRFLDWHGZLWKWKLVRUJDQL]DWLRQDUH
DGGHGDXWRPDWLFDOO\WRWKHPHVVDJHVHFXULW\VHUYLFH
DVVRRQDVWKH\EHJLQWRUHFHLYHYDOLGPHVVDJHV
8VHUVDUHDGGHGWRWKLVRUJDQL]DWLRQ
5DWKHUWKDQUHO\LQJRQD6073UHVSRQVHIURP
WKHVHUYHUWRYDOLGDWHUHFLSLHQWVKRZHYHU$XWRPDWLF
$FFRXQW&UHDWLRQGRHVVRE\LGHQWLI\LQJWKDWWKH
PHVVDJHVWKHPVHOYHVDUHOHJLWLPDWH WKDWLVQRW
VSDP $XWRPDWLF$FFRXQW&UHDWLRQFDQWKHUHIRUHEH
XVHGZLWKDQ\W\SHRIHPDLOVHUYHULQFOXGLQJ
0LFURVRIW([FKDQJH
6HH$GG8VHUV$XWRPDWLFDOO\ $XWRPDWLF$FFRXQW
&UHDWLRQ RQSDJH IRUGHWDLOV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ*HQHUDO6HWWLQJV

:HE$XWRFUHDWH

$SSOLHVRQO\LIWKHRUJKDVDVVRFLDWHGGRPDLQV
:KHQ:HE$XWRFUHDWHLVHQDEOHGXQUHFRJQL]HG
XVHUVLQWKHVHGRPDLQVDUHDGGHGDXWRPDWLFDOO\WR
WKHPHVVDJHVHFXULW\VHUYLFHZKHQWKH\ILUVWORJLQWR
WKHLU0HVVDJH&HQWHU
:HE$XWRFUHDWHGRHVQRWZRUNLIWKHRUJLVDQHPDLO
VHUYHUFRQILJ
6HH$GG8VHUV$XWRPDWLFDOO\WRDQ2UJRQ
SDJH 

0HVVDJH&HQWHU
6XEMHFW/LQNV

:KHQ2QXVHUVFDQFOLFNVXEMHFWOLQNVRI
TXDUDQWLQHGPHVVDJHVLQWKHLU0HVVDJH&HQWHUWR
YLHZWKHIXOOERG\RIWKHPHVVDJH
:KHQ2IIOLQNVDUHGLVDEOHGDQGXVHUVFDQYLHZRQO\
WKHVXEMHFWVRIPHVVDJHV8VHUVPXVWGHOLYHUD
PHVVDJHWRWKHLU,QER[WRYLHZLWVFRQWHQWV
7LS'LVDEOLQJVXEMHFWOLQNVLVXVHIXOIRUPHHWLQJ6(&
UHTXLUHPHQWVWRDUFKLYHDOOPHVVDJHVYLHZHGE\
HPSOR\HHV6HH3UHYHQW8VHUVIURP2SHQLQJ
4XDUDQWLQHG0HVVDJHVRQSDJH 
7KLVLVDQRSWLRQDOIHDWXUHZKLFKPD\QRWEH
DYDLODEOHLQ\RXUVHUYLFHSDFNDJH

7LPH=RQH

,IXVHUVLQWKLVRUJDQL]DWLRQUHFHLYHDUHJXODUO\
VFKHGXOHG4XDUDQWLQH6XPPDU\QRWLILFDWLRQWKH
QRWLILFDWLRQLVVHQWEDVHGRQWKLVWLPH]RQH6HH
&RQILJXULQJ1RWLILFDWLRQVIRUDQ2UJDQL]DWLRQRQ
SDJH 

5HJLRQDQG/DQJXDJH

&KRRVH\RXUUHJLRQDQGODQJXDJHIRUWH[WLQWKH
TXDUDQWLQHVXPPDU\DQGWKH0HVVDJH&HQWHU
1RWH7KH0HVVDJH&HQWHUVXSSRUWVDVXEVHWRIWKH
ODQJXDJHVOLVWHGLQWKH5HJLRQDQG/DQJXDJHPHQX
)RUPRUHLQIRUPDWLRQVHH4XDUDQWLQH6XPPDU\ 
0HVVDJH&HQWHU/RFDOL]DWLRQRQSDJH 

&KDUDFWHU(QFRGLQJ

&KRRVHWKHFKDUDFWHUHQFRGLQJIRUWKHPHVVDJH
6XEMHFWOLQHVLQWKHTXDUDQWLQHVXPPDU\DQG
0HVVDJH&HQWHU
)RUPRUHLQIRUPDWLRQVHH4XDUDQWLQH6XPPDU\ 
0HVVDJH&HQWHU/RFDOL]DWLRQRQSDJH 

2UJDQL]DWLRQ0DQDJHPHQW



2UJDQL]DWLRQ*HQHUDO6HWWLQJV

$SSO\VHWWLQJVDQG
ILOWHUVWRH[LVWLQJVXE
RUJV

:KHQWKLVRSWLRQLVVHOHFWHGDQG\RXFOLFN6DYH
VHWWLQJVWKDWDUHQWPDUNHGZLWKDUHG DUHDSSOLHGWR
WKHRUJDQL]DWLRQVVXERUJVDVZHOO
:$51,1*&KRRVLQJWKLVRSWLRQDSSOLHVDOOWKHVH

VHWWLQJVWRDOOVXERUJVQRWMXVWWKHVHWWLQJV\RX
FKDQJH

+DQGOH0DLOWR8QUHFRJQL]HG$GGUHVVHV
2QFH\RXDGGDGRPDLQWRWKHPHVVDJHVHFXULW\VHUYLFHDOOHPDLOWRWKDWGRPDLQ
LVURXWHGWKURXJKWKHGDWDFHQWHU2QO\DGGUHVVHVUHFRJQL]HGE\WKHGDWDFHQWHU
WKDWKDYHEHHQDGGHGDVXVHUVIRUH[DPSOHUHFHLYHILOWHULQJ%XWHPDLOWRRWKHU
DGGUHVVHVLQWKHGRPDLQWRXVHUVWKDWDUHQW\HWDGGHGWRWKHVHUYLFHWKDWDUHQW
UHFHLYLQJSURWHFWLRQRUWKDWGRQWH[LVWPXVWEHGHDOWZLWKWRR
)RUHDFKGRPDLQ\RXFDQFKRRVHRQHRIWZRZD\VWRKDQGOHPDLOWRXQUHFRJQL]HG
DGGUHVVHV'RWKLVE\DVVRFLDWLQJWKHGRPDLQZLWKDQRUJDQL]DWLRQ7KHQ
FRQILJXUHWKHRUJV*HQHUDO6HWWLQJV$XWRPDWLF$FFRXQW&UHDWLRQDQG1RQ
$FFRXQW%RXQFLQJDVGHVFULEHGEHORZ$OOGRPDLQVDVVRFLDWHGZLWKDQRUJPXVW
VKDUHWKHVDPHSROLF\IRUKDQGOLQJPDLOWRXQUHFRJQL]HGXVHUV
1RWH$QDGGUHVVLVUHFRJQL]HGLILWVEHHQDGGHGWRWKHVHUYLFHDVDXVHURUXVHU
DOLDVLILWVVXSSRUWHGE\DGRPDLQDOLDVRUVXEGRPDLQVWULSSLQJRULILWVGRPDLQ
KDVDFDWFKDOODFFRXQW6HH0DQDJH8VHU$OLDVHVRQSDJH $GGD'RPDLQ
IRU)LOWHULQJRQSDJH 6XEGRPDLQ6WULSSLQJRQSDJH DQG$GGD
&DWFKDOO$FFRXQW /HJDF\)HDWXUH RQSDJH 

8QUHFRJQL]HG0DLO2SWLRQ

2UJ*HQHUDO6HWWLQJV

$GGWKHXVHUDQGGHOLYHUWKH
PHVVDJH

$XWRPDWLF$FFRXQW&UHDWLRQ 2Q

1RQ$FFRXQW%RXQFLQJ 2II

8QUHFRJQL]HGXVHUVDUHDGGHGDXWRPDWLFDOO\
WRWKHPHVVDJHVHFXULW\VHUYLFHZKHQ\RXU
PDLOVHUYHUDFFHSWVWKUHHOHJLWLPDWHPHVVDJHV
WKDWLVQRWVSDP IRUDQDGGUHVV
8VH&DVH8VHWKLVRSWLRQRQO\LIDOOXVHUVLQD
GRPDLQDUHWRUHFHLYHHPDLOSURWHFWLRQQRW
MXVWVRPHXVHUV
:$51,1*<RXPXVWFRQILJXUHWKHVHVHWWLQJV

IRUDQRUJWKDWFRQWDLQV\RXUGRPDLQV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8QUHFRJQL]HG0DLO2SWLRQ

2UJ*HQHUDO6HWWLQJV

%RXQFHWKHPHVVDJH

$XWRPDWLF$FFRXQW&UHDWLRQ 2Q

1RQ$FFRXQW%RXQFLQJ 2Q

0HVVDJHVWRXQUHFRJQL]HGXVHUVDUH
ERXQFHGQHYHUUHDFKLQJWKHLQWHQGHG
UHFLSLHQW7KH6073HUURU550 No such user
- psmtpLVUHWXUQHGWRWKHVHQGHU
,I\RXU*RRJOH$SSVDFFRXQWKDVFDWFKDOO
HQDEOHG1RQ$FFRXQW%RXQFLQJPXVWEH2II
)RUXVHUVWRUHFHLYHHPDLOSURWHFWLRQWKH\
PXVWEHDGGHGWRWKHVHUYLFHYLDWKH
$GPLQLVWUDWLRQ&RQVROH VHH0DQDJH'HIDXOW
8VHU7HPSODWHVRQSDJH  
8VH&DVH8VHWKLVRSWLRQWRDOORZRQO\XVHUV
DGGHGYLDWKH&RQVROHWRUHFHLYHHPDLO
ILOWHUHGRUQRW
:$51,1*<RXPXVWFRQILJXUHWKHVHVHWWLQJV

IRUDQRUJWKDWFRQWDLQV\RXUGRPDLQV
'HOLYHUWKHPHVVDJHZLWKRXW
ILOWHULQJRUDGGLQJLWWRWKH
VHUYLFH

$XWRPDWLF$FFRXQW&UHDWLRQ 2II

1RQ$FFRXQW%RXQFLQJ 2II

0HVVDJHVWRXQUHFRJQL]HGXVHUVDUH
GHOLYHUHGZLWKRXWILOWHULQJ1RXVHUVDUHDGGHG
WRWKHPHVVDJHVHFXULW\VHUYLFH
8VH&DVH8VHWKLVRSWLRQWRDOORZHYHU\RQH
LQDGRPDLQWRUHFHLYHHPDLOHYHQLIWKH\
DUHQWDOODGGHGWRWKHPHVVDJHVHFXULW\
VHUYLFH
:$51,1*<RXPXVWFRQILJXUHWKHVHVHWWLQJV

IRUDQRUJWKDWFRQWDLQV\RXUGRPDLQV

2UJDQL]DWLRQ0DQDJHPHQW



:KHQXVHUVDUHSDVVHGWKURXJKZLWKRXWILOWHULQJ
,I\RXWXUQRII$XWRPDWLF$FFRXQW&UHDWLRQDQG1RQ$FFRXQW%RXQFLQJIRUDQRUJ
WKXVSDVVLQJPHVVDJHVWKURXJKWRXQUHFRJQL]HGXVHUVZLWKRXWILOWHULQJWKHP
WKRVHXVHUVVWLOOUHFHLYHFHUWDLQSURWHFWLRQV
6HUYLFHVDYDLODEOHWRXVHUVQRWDGGHGWRWKHPHVVDJHVHFXULW\VHUYLFH

2XWERXQG9LUXV
%ORFNLQJ

$SSOLHVLIHQDEOHGIRUWKHHPDLOFRQILJDERYHWKHRUJ
FRQWDLQLQJWKHXVHUVGRPDLQ

2XWERXQG
$WWDFKPHQW0DQDJHU
RU&RQWHQW0DQDJHU
ILOWHUV

6HH$ERXW2XWERXQG6HUYLFHVRQSDJH 

&RPSOLDQFH)RRWHU
&RQQHFWLRQ0DQDJHU $SSOLHVLIHQDEOHGIRUWKHHPDLOFRQILJDERYHWKHRUJ
SURWHFWLRQDJDLQVW
FRQWDLQLQJWKHXVHUVGRPDLQ
6SDP$WWDFNV
6HH$XWRPDWLFDOO\%ORFNLQJ$WWDFNVRQSDJH 
'LUHFWRU\+DUYHVW
$WWDFNV(PDLO
%RPEVDQG9LUXV
2XWEUHDNV

0RYHDQ2UJDQL]DWLRQ
<RXFDQPRYHDQRUJDQL]DWLRQWRDQHZORFDWLRQLQ\RXURUJDQL]DWLRQKLHUDUFK\E\
DVVLJQLQJLWWRDQRWKHUSDUHQW'RWKLVXQGHU*HQHUDO6HWWLQJVRQWKHRUJV
0DQDJHPHQWSDJH
 /RFDWHWKHRUJ\RXZDQWWRPRYHXQGHU2UJVDQG8VHUVDQGJRWRWKHRUJV
0DQDJHPHQWSDJH
 6FUROOGRZQDQGFOLFN*HQHUDO6HWWLQJV
 (QWHUWKHQDPHRIWKHQHZSDUHQWRUJLQWKH3DUHQWILHOGDQGFOLFN6DYH

:K\0RYHDQ2UJDQL]DWLRQ"
$QRUJDQL]DWLRQVORFDWLRQLQWKHKLHUDUFK\FDQGHWHUPLQHZKLFKDGPLQLVWUDWRUV
PDQDJHLW,WDOVRGHWHUPLQHVWKHVHUYHUZKHUHILOWHUHGHPDLOJHWVGHOLYHUHG<RX
PLJKWPRYHDQRUJ



7RDVVLJQLWWRDGLIIHUHQWDGPLQLVWUDWRUVFKDLQRIPDQDJHPHQW$Q
RUJDQL]DWLRQFDQEHPDQDJHGQRWMXVWE\LWVRZQDGPLQLVWUDWRUV LIDQ\ EXWE\
LWVSDUHQWRUJVDGPLQLVWUDWRUV,I\RXDUUDQJHRUJVEDVHGRQZKRDGPLQLVWHUV
WKHP\RXPLJKWPRYHDQRUJIURPRQHDGPLQLVWUDWRUVOHJRIWKHKLHUDUFK\WR
DQRWKHUV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

%HORZVKRZVKRZPRYLQJWKH6DOHVRUJDQL]DWLRQUHDVVLJQVLWWR&KRV
DGPLQLVWUDWLYHFDUH

,I\RXPRYHDQDVVRFLDWHGGRPDLQWRDQRWKHUHPDLOVHUYHU8VHUVDQG
GRPDLQVSURFHVVHGE\DSDUWLFXODUHPDLOVHUYHUPXVWEHDVVRFLDWHGZLWKRUJV
EHORZWKDWVHUYHUVHPDLOFRQILJ,I\RXPRYHDGRPDLQWRDQRWKHUVHUYHU\RX
PXVWPRYHDOORUJVDVVRFLDWHGZLWKWKDWGRPDLQDQGLWVXVHUVWRVRPHZKHUH
EHORZWKHQHZVHUYHUVHPDLOFRQILJ
7KLVH[DPSOHVKRZVKRZPRYLQJDGRPDLQWRDQHZVHUYHUUHTXLUHVPRYLQJ
RUJVDVVRFLDWHGZLWKWKHGRPDLQDQGLWVXVHUVWRVRPHZKHUHEHORZWKHQHZ
VHUYHUVHPDLOFRQILJ

'RZQORDG2UJDQL]DWLRQ6HWWLQJV

2UJDQL]DWLRQ0DQDJHPHQW



<RXFDQGRZQORDGVHWWLQJVIRURQHRUPRUHRUJDQL]DWLRQVDVWH[W7KHQLPSRUWWKH
WH[WLQWRDVSUHDGVKHHWIRUHDV\UHIHUHQFH/LVWHGIRUHDFKRUJLVLWVVXSSRUW
FRQWDFWILOWHUVHWWLQJVDQGRWKHUGHWDLOVRILWVVHUYLFH
 *RWR2UJDQL]DWLRQVSDJHXQGHU2UJVDQG8VHUVDQGOLVWRIWKHRUJVZKRVH
VHWWLQJV\RXZDQWWRGRZQORDGDVWH[W

8VHWKH&KRRVH2UJVOLVWWRVKRZDSDUWLFXODURUJDQL]DWLRQDQGLWVVXE
RUJV FKRRVHWKHWRSOHYHORUJWRVKRZWKHHQWLUHKLHUDUFK\ 

3HUIRUPDVHDUFKWROLVWRUJDQL]DWLRQVZLWKFRPPRQQDPHHOHPHQWVIRU
H[DPSOHWKRVHWKDWFRQWDLQWKHWH[WVDOHV

 &OLFNWKH'RZQORDG2UJV6HWWLQJVOLQNDWWKHWRSRIWKHSDJH
 6DYHWKHUHVXOWLQJWH[WDVDWH[WILOHWKHQLPSRUWLWLQWRDVSUHDGVKHHWLQD
FRPPDVHSDUDWHGIRUPDW

'HOHWHDQ2UJDQL]DWLRQ
,I\RXQRORQJHUKDYHQHHGIRUDQRUJDQL]DWLRQHLWKHULWVXVHUVKDYHOHIWWKH
PHVVDJHVHFXULW\VHUYLFHRU\RXYHPRYHGWKHPWRDQRWKHURUJ\RXFDQGHOHWH
WKHRUJ
 'HOHWHDOOXVHUVIURPWKHRUJDQL]DWLRQDVZHOODVDQ\VXERUJV
 /RFDWHWKHRUJRQWKH2UJDQL]DWLRQVSDJH XQGHU2UJVDQG8VHUV DQGFOLFN
WKH'HOHWH2UJOLQNQH[WWRLWLQWKHOLVW
2URQWKHRUJV0DQDJHPHQWSDJHFOLFNWKH'HOHWH2UJEXWWRQ
 :KHQSURPSWHGFOLFN&RQILUPWRGHOHWHWKHRUJ

7URXEOHVKRRW2UJDQL]DWLRQV
,PXVLQJ4XDUDQWLQH5HGLUHFWIRUDQRUJWRTXDUDQWLQHDOOLWVXVHUVVSDPDQG
YLUXVHVWRDVLQJOHDGPLQLVWUDWRUVTXDUDQWLQH2QO\WKHUHDUHPRUHTXDUDQWLQHG
PHVVDJHVWKDQFDQEHGLVSOD\HGDWRQFHLQWKH4XDUDQWLQHRU0HVVDJH&HQWHU

7RRPDQ\XVHUVDUHLQWKHRUJWRFRQYHQLHQWO\PDQDJHDOOWKHLUGLYHUWHGPHVVDJHV
IURPDVLQJOH4XDUDQWLQH'LYLGHWKHXVHUVLQWRVXERUJVXQGHUQHDWKWKHRULJLQDO
RUJ7KHQDVVLJQHDFKRUJDVHSDUDWH4XDUDQWLQH5HGLUHFWDGGUHVV6HH0DQDJH
4XDUDQWLQHG0HVVDJHVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

8VHUVDQG4XDUDQWLQHV

&KDSWHU 

$ERXW8VHUVDQG4XDUDQWLQHV
$XVHULVDQHPDLODFFRXQWRQ\RXUPDLOVHUYHUWKDWKDVEHHQDGGHGWRWKHVHUYLFH
:KHQDXVHULVDGGHGWRWKHVHUYLFHWKHHPDLOIRUWKDWDFFRXQWLVWKHQILOWHUHGE\
WKHVHUYLFH
(DFKXVHUUHVLGHVLQDQRUJDQL]DWLRQ RUJ DQGLQKHULWVWKHDVVRFLDWHGRUJOHYHO
VHWWLQJVVXFKDVDVXSSRUWDGGUHVVDGPLQLVWUDWRURUHPDLOSROLF\$XVHULQKHULWV
LWVLQLWLDOXVHUOHYHOVHWWLQJVVXFKDVILOWHUDQGYLUXVVHWWLQJVIURPD'HIDXOW8VHU
6RPHRIWKHVHLQLWLDOVHWWLQJVFDQEHFKDQJHGIRUDQLQGLYLGXDOXVHUHLWKHUE\DQ
DGPLQLVWUDWRULQWKH$GPLQLVWUDWLRQ&RQVROHRUE\WKHXVHULQWKH0HVVDJH&HQWHU
)RUUHFRPPHQGDWLRQVRQZKDWVHWWLQJV\RXFDQVDIHO\FKDQJHIRULQGLYLGXDO
XVHUVVHH:KDW6HWWLQJV$UH0DGH:KHUHRQSDJH 
$QDGPLQLVWUDWRULVDXVHUZKRKDVEHHQDVVLJQHGSULYLOHJHVWRPDQDJHRQHRU
PRUHRUJDQL]DWLRQV VHH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ
5HFRUGVRQSDJH  
$XVHUVILOWHUHGVSDPDQGYLUXVHVFDQEHSODFHGLQD4XDUDQWLQHZKHUH
DGPLQLVWUDWRUVFDQUHYLHZDQGPDQDJHWKHP<RXFDQTXDUDQWLQHHDFKXVHUV
VXVSLFLRXVPHVVDJHVLQDVHSDUDWH8VHU4XDUDQWLQHRUVHWXSDFHQWUDO
4XDUDQWLQHIRUDOOXVHUVPHVVDJHV,I\RXLPSOHPHQWVHSDUDWH8VHU4XDUDQWLQHV
\RXFDQJLYHXVHUVDFFHVVWRWKH0HVVDJH&HQWHUVRWKH\FDQORJLQWRYLHZWKHLU
RZQILOWHUHGVSDPDQGYLUXVHVDQGUHWULHYHDQ\OHJLWLPDWHPHVVDJHVWKDWZHUH
ZURQJIXOO\TXDUDQWLQHG
$FFHVVWRWKH0HVVDJH&HQWHUDOVROHWVXVHUVPDQDJHRWKHUVHWWLQJVVXFKDV
WKHLURZQILOWHUOHYHOVVHQGHUOLVWVDQGZLUHOHVVIRUZDUGLQJ

6HWDQG9LHZ8VHU/LPLWV(QDEOH$OHUWV
7KH8VHU/LPLWVSDJHOHWV5HVHOOHU$GPLQLVWUDWRUVDQG3RVWLQLLQWHUQDO
DGPLQLVWUDWRUVVHWDOLPLWIRUWKHQXPEHURIXVHUVWKDWFDQEHDGGHGWRDQDFFRXQW

8VHUVDQG4XDUDQWLQHV



$FFRXQW$GPLQLVWUDWRUVFDQXVHWKHSDJHWRWUDFNWKHPD[LPXPQXPEHURIXVHUV
DOORZHGIRUDQDFFRXQWDQGWKHFXUUHQWQXPEHURIXVHUVLQWKDWDFFRXQW$FFRXQW
$GPLQLVWUDWRUVFDQDOVRHQDEOHDOHUWVWKDWDUHVHQWZKHQWKHOLPLWLVUHDFKHG
VSHFLI\WKHUHFLSLHQWVRIWKRVHDOHUWVDQGVHHZKHQWKHODVWDOHUWZDVVHQW
,IWKHUHLVDOLPLWRQ\RXUDFFRXQWDQG\RXUHDFKWKDWOLPLW\RXFDQQRWDGGXVHUV
YLDWKH$GPLQLVWUDWLRQ&RQVROHRUEDWFKFRPPDQG,I\RXKDYHHQDEOHG$XWRPDWLF
$FFRXQW&UHDWLRQDQ\XVHUVDGGHGDIWHUWKHOLPLWKDVEHHQUHDFKHGUHPDLQ
SURYLVLRQDOXVHUV
,I\RXDWWHPSWWRDGGXVHUVE\DQ\PHDQVDIWHUWKHOLPLWKDVEHHQPHW\RXUHFHLYH
WKHIROORZLQJHUURU

,I\RXKDYHHQDEOHG$XWRPDWLF$FFRXQW&UHDWLRQDQ\XVHUVDGGHGDIWHUWKHOLPLW
KDVEHHQUHDFKHGUHPDLQSURYLVLRQDOXVHUV

6HW8VHU/LPLWV
1RWH7KHSULYLOHJHWRVHWXVHUOLPLWVLVFXUUHQWO\UHVHUYHGIRU5HVHOOHU
$GPLQLVWUDWRUV

7RVHWXVHUOLPLWVIRUDQDFFRXQW

 6HOHFWWKH$FFRXQWRUJIRUZKLFK\RXZDQWWRVHWXVHUOLPLWV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN8VHU/LPLWV

 ,QWKH&XUUHQWXVHUOLPLWILHOGHQWHUWKHPD[LPXPQXPEHURIXVHUVDOORZHGIRU
WKHDFFRXQW
,I\RXHQWHUQRWKLQJLQWKLVILHOGWKHQWKHUHLVQROLPLWWRWKHQXPEHURIXVHUV
WKDWFDQEHDGGHGWRWKHDFFRXQW
 &OLFN6DYH

9LHZ8VHU/LPLWV(QDEOH$OHUWV6SHFLI\$OHUW5HFLSLHQWV
1RWH7KHSULYLOHJHWRYLHZXVHUOLPLWVDQGFRQILJXUHDOHUWVLVUHVHUYHGIRU$FFRXQW
$GPLQLVWUDWRUV

'HSHQGLQJRQ\RXUFRQWUDFW\RXPLJKWEHELOOHGEDVHGRQWKHWRWDOQXPEHURI
XVHUVDGGHGWR\RXUPHVVDJHVHFXULW\VHUYLFH7KHUHPLJKWDOVREHDOLPLWWRKRZ
PDQ\DGGLWLRQDOXVHUV\RXFDQDGG7KH8VHU/LPLWVSDJHOHWV\RXWUDFN\RXU
FXUUHQWXVDJHDQGVHHZKHWKHU\RXUHZLWKLQ\RXUOLPLW<RXFDQDOVRHQDEOH
DOHUWVDQGVSHFLI\UHFLSLHQWV
7RYLHZXVHUOLPLWVHQDEOHDOHUWVDQGVSHFLI\DOHUWUHFLSLHQWV

 6HOHFWWKH$FFRXQWRUJIRUZKLFK\RXZDQWWRYLHZXVHUOLPLWV

8VHUVDQG4XDUDQWLQHV



 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN8VHU/LPLWV

 &RQILJXUHWKHIROORZLQJRSWLRQV
)RUWKLVRSWLRQ

'RWKLV

&XUUHQWQXPEHURIXVHUV

5HDG2QO\'LVSOD\VWKHFXUUHQWQXPEHURI
XVHUVLQ\RXUDFFRXQW

&XUUHQWXVHUOLPLW

5HDG2QO\'LVSOD\VWKHOLPLWIRUWKHQXPEHURI
XVHUV\RXFDQDGGWR\RXUDFFRXQW,IWKLVILHOG
LVEODQNWKHUHLVQROLPLW
,IWKHOLPLWKDVEHHQPHW\RXFDQQRWDGG
DGGLWLRQDOXVHUV,I\RXQHHGWRDGGQHZXVHUV
\RXFDQGHOHWHH[LVWLQJRQHVRUFDOOWR
LQFUHDVHWKHOLPLW

(QDEOHXVHUDOHUW

<HV$QDOHUWLVVHQWWRUHFLSLHQWVZKHQWKH
XVHUOLPLWLVUHDFKHG
1R1RDOHUWLVVHQWZKHQWKHXVHUOLPLWLV
UHDFKHG

/LVWUHFLSLHQWVZKRVKRXOG
UHFHLYHDOHUWV

(QWHUDFRPPDVHSDUDWHGOLVWRIHPDLO
DGGUHVVHVIRUDOHUWUHFLSLHQWV

/DVWDOHUWVHQW

5HDG2QO\7KHWLPHDQGGDWHRIWKHODVWDOHUW

 &OLFN6DYH

$OHUWV
:KHQWKHV\VWHPVHQGVDQDOHUW\RXVHHDPHVVDJHVLPLODUWRWKHIROORZLQJ
From: <your internet service provider> Support



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

To: <alert recipients>


Subject: <Account org> <User> Limit Reached
Date: <date>
Dear <alert recipients>,
The organization named <Account org> has reached its
user limit.
Current number of users: <your current number of users>
Current user limit: <your user limit>
No additional users can be added to your
organization without raising the limit or
deleting users. Please contact your email
administrator to update your limit.
<your internet service provider> Support

7KHV\VWHPVHQGVDQDOHUWDQ\WLPH\RXDUHDW\RXUOLPLWDQGWKHQDWWHPSWWRDGGD
XVHUE\DQ\PHDQV

9LHZ$OO<RXU8VHUV

9LHZDOLVWRIXVHUVFXUUHQWO\UHFHLYLQJHPDLOSURWHFWLRQXQGHU2UJVDQG8VHUV!
8VHUV
<RXFDQOLVWXVHUV

%\DGGUHVVRQO\VKRZLQJPDQ\XVHUVDWRQFH

:LWKDVXPPDU\RIHDFKXVHUVVHWWLQJV

6RUWHGE\GRPDLQ

)URPWKLVSDJH\RXFDQDOVR

6HDUFKIRUXVHUV VHH6HDUFKIRU8VHUVRQSDJH 

$FFHVVXVHUVHWWLQJV VHH0DQDJHD8VHUV6HWWLQJVRQSDJH 

0RYHXVHUV $GG'HOHWH0RYH8VHUVRQSDJH 

'RZQORDGDOLVWRIXVHUVDQGVHWWLQJV 'RZQORDG8VHUVDQG6HWWLQJVRQ
SDJH 

8VHUVDQG4XDUDQWLQHV



/LVW0DQ\8VHUV
:KHQ\RXILUVWRSHQWKH8VHUVSDJHLWOLVWVXVHUVE\DGGUHVVRQO\DOORZLQJ\RXWR
VFDQPDQ\XVHUVDWRQFH7KHSDJHGLVSOD\VDOOXVHUVLQWKHFXUUHQWRUJDQL]DWLRQ
DQGLWVVXERUJV

8VHUVSDJHRYHUYLHZ
&KRRVH2UJOLVW
WRSOHIW

&KRRVHDQRUJIURPWKLVOLVWWRGLVSOD\RQO\XVHUVLQWKDW
RUJDQGLWVVXERUJV

)LQG8VHUIRUP

)LQGDXVHUTXLFNO\E\HQWHULQJWKHDGGUHVV6HH6HDUFK
IRU8VHUVRQSDJH IRUPRUHLQIRUPDWLRQ

8VHUDGGUHVVOLQN
LQWDEOH

&OLFNDXVHUDGGUHVVWRDFFHVVWKDWXVHUVLQGLYLGXDO
VHWWLQJV6HH0DQDJHD8VHUV6HWWLQJVRQSDJH 

 LQWDEOH

&OLFNWKH4XDUDQWLQHLFRQQH[WWRDQDGGUHVVWRRSHQWKDW
XVHUV4XDUDQWLQH6HH0DQDJH4XDUDQWLQHG
0HVVDJHVRQSDJH 

/LVW6HWWLQJV
&OLFNWKHVHOLQNVWRVZLWFKEHWZHHQYLHZLQJPDQ\XVHUV
6XPPDU\OLQNV WRS LQDTXLFNOLVWRUIHZHUXVHUVLQDGHWDLOHGOLVW
ULJKW



$GG'HOHWH0RYH
8VHUVOLQN WRSRI
SDJH

&OLFNWKLVOLQNWRDGGRUGHOHWHXVHUVRUPRYHWKHPWR
DQRWKHURUJ6HH$GG'HOHWH0RYH8VHUVRQ
SDJH 

'RZQORDG8VHUV
6HWWLQJVOLQN WRS
ULJKW

&OLFNWKLVOLQNWRUHWULHYHVHWWLQJVIRUFXUUHQWO\OLVWHGXVHUV
DVFRPPDGHOLPLWHGWH[WZKLFK\RXFDQWKHQLPSRUWLQWR
DVSUHDGVKHHW6HH'RZQORDG8VHUVDQG6HWWLQJVRQ
SDJH 

3URYLVLRQDO8VHUV
OLQN WRSULJKW

&OLFNWKLVOLQNWRPDQDJHDQ\SHQGLQJSURYLVLRQDOXVHUV
UHFHQWO\DGGHGYLD$XWRPDWLF$FFRXQW&UHDWLRQ6HH
$GG8VHUV$XWRPDWLFDOO\ $XWRPDWLF$FFRXQW&UHDWLRQ 
RQSDJH 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

/LVW8VHU6XPPDULHV
7ROLVWXVHUVDORQJZLWKGHWDLOVDERXWWKHLUVHWWLQJVFOLFNWKH6HWWLQJV6XPPDU\
OLQN

8VHU6XPPDULHVSDJHRYHUYLHZ
)LQG8VHUIRUP

2QWKLVSDJHWKHUHDUHDGGLWLRQDOILHOGVIRUUHILQLQJ\RXU
VHDUFK6HH6HDUFKIRU8VHUVRQSDJH 

$OLDVHG7R

,IWKHDGGUHVVLVDXVHUDOLDVWKLVFROXPQGLVSOD\VWKH
SULPDU\XVHUDGGUHVVIRUZKLFKWKLVLVDQDOLDV6HH
0DQDJH8VHU$OLDVHVRQSDJH 

6SDP

6KRZVZKHWKHURUQRW6SDP)LOWHULQJLVHQDEOHG VHH
(QDEOHDQG$GMXVW6SDP)LOWHUVRQSDJH  
%XON(PDLOILOWHU7KLVPDVWHUVSDPILOWHUEORFNVPRVW
XQVROLFLWHGHPDLODFURVVDOOVSDPFDWHJRULHV$GGLWLRQDO
SURWHFWLRQIRULQGLYLGXDOFDWHJRULHVLVSURYLGHGE\WKH
IROORZLQJILOWHUV
6H[XDOO\([SOLFLWILOWHU/HYHORILQFUHDVHGSURWHFWLRQ
DJDLQVWVH[XDOO\H[SOLFLWVSDP
*HW5LFK4XLFNILOWHU/HYHORILQFUHDVHGSURWHFWLRQ
DJDLQVWPRQH\PDNLQJRIIHUV
6SHFLDO2IIHUVILOWHU/HYHORILQFUHDVHGSURWHFWLRQDJDLQVW
FRPPHUFLDORIIHUV
5DFLDOO\,QVHQVLWLYHILOWHU/HYHORILQFUHDVHGSURWHFWLRQ
DJDLQVWKDWHRULHQWHGWRSLFV

9LUXV

6KRZVZKHWKHU9LUXV%ORFNLQJLVHQDEOHG

:LUHOHVV

6KRZVZKHWKHUWKHXVHUKDVHQDEOHG:LUHOHVV
)RUZDUGLQJ VHH8VHU*HQHUDO6HWWLQJVRQSDJH 
DQG&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\RQ
SDJH 
1RWH:LUHOHVVLVDYDLODEOHRQO\ZLWK0HVVDJH&HQWHU

&ODVVLF
0RGLILHG

7KHGDWHWKHXVHUZDVODVWPRGLILHG

8VHUVDQG4XDUDQWLQHV



8VHU6XPPDULHVSDJHRYHUYLHZ
&UHDWRU

7KHDGPLQLVWUDWRUZKRFUHDWHGWKHXVHU

&UHDWHG

7KHGDWHWKHXVHUZDVDGGHG

0HWKRG

+RZWKHXVHUZDVDGGHG3RVVLEOHHQWULHVLQFOXGH

$GPLQ&RQVROH:LWKWKH$GG'HOHWH0RYHIRUP
VHH$GG'HOHWH0RYH8VHUVRQSDJH  

$GPLQ%DWFKRU$3,&UHDWHGXVLQJD%DWFK)LOHRU
(=&RPPDQG8VHUVDGGHGWKURXJK'LUHFWRU\6\QF
DUHFRQVLGHUHGWREHDGGHGE\$GPLQ%DWFK

$XWRPDWLF$FFRXQW&UHDWLRQRU:HE$XWRFUHDWH
$XWRPDWLFDOO\YLDRQHRIWKHVHFUHDWLRQPHWKRGV
VHH$GG8VHUV$XWRPDWLFDOO\WRDQ2UJRQ
SDJH  

/LVW8VHUVE\2UJDQL]DWLRQ
7ROLVWXVHUVLQDSDUWLFXODURUJDQL]DWLRQEXWQRWLQDQ\RILWVVXERUJV

 2SHQWKH8VHUVSDJHDQGFKRRVHWKHRUJIURPWKH&KRRVH2UJVOLVW
 &OHDUWKH,QFOXGHVXERUJVFKHFNER[LQWKH)LQG8VHUIRUP(QWHUQRWKLQJ
HOVHLQWKHIRUP
 &OLFN6HDUFK

/LVW8VHUVE\'RPDLQ
7ROLVWXVHUVLQDSDUWLFXODUGRPDLQ

 2QWKH2UJVDQG8VHUVWDEFOLFNWKH'RPDLQVOLQN
 ,QWKHOLVWRIGRPDLQVFOLFNWKH/LVW8VHUVOLQNWRWKHULJKWRIWKHGRPDLQQDPH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,I\RXGRQWVHHWKLVOLQN\RXPLJKWEHRQWKH'RPDLQ6XPPDULHVSDJH&OLFN
WKH&RPPDQGVOLQNRQWKHWRSULJKWWRUHWXUQWRWKH'RPDLQVSDJH

6HDUFKIRU8VHUV
4XLFNO\ILQGDQ\XVHUE\W\SLQJLWVDGGUHVVLQDQ\RIVHYHUDOFRQYHQLHQWVHDUFK
IRUPV6HDUFKIRUXVHUV

8QGHU2UJVDQG8VHUV!8VHUVZKHUH\RXFDQDOVRILQGXVHUDOLDVHVRU
FRQILQH\RXUVHDUFKWRSDUWLFXODURUJDQL]DWLRQV

)URPWKH+RPHSDJHZKHUH\RXFDQJRGLUHFWO\WRDXVHUV2YHUYLHZRU
4XDUDQWLQH

%\HQWHULQJDSDUWLDODGGUHVV DVDVKRUWFXWRUWRQDUURZ\RXUVHDUFK 

1RWH6HDUFKUHVXOWVDUHOLPLWHGWRWKHILUVWXVHUVIRXQG

%DVLF6HDUFK
7RVHDUFKIURPWKH8VHUVSDJH

 &OLFNWKH2UJVDQG8VHUVWDE
 &OLFNWKH8VHUVOLQN
 8VHWKH&KRRVH2UJOLVWWRFKRRVHDQRUJDQL]DWLRQ
 (QWHUDXVHUDGGUHVVLQWKH)LQG8VHUIRUP

(QWHUDQHQWLUHDGGUHVVWRILQGRQHXVHU

(QWHUWKHEHJLQQLQJRIDQDGGUHVVWRILQGDOOXVHUVWKDWEHJLQZLWKWKDW
FKDUDFWHUVWULQJ

%HJLQ\RXUHQWU\ZLWKDWRILQGDOOXVHUVWKDWFRQWDLQWKDWFKDUDFWHU
VWULQJ

(QG\RXUHQWU\ZLWKDWRILQGDOOXVHUVWKDWHQGZLWKWKDWFKDUDFWHUVWULQJ

6HH6HDUFK7H[W7LSVRQSDJH IRUGHWDLOV

 &OLFN6HDUFK8VHUVWKDWPDWFK\RXUVHDUFKDSSHDULQDUHVXOWLQJOLVW&OLFND
XVHUDGGUHVVWRRSHQLWV2YHUYLHZSDJHRUFOLFNWKH
LFRQWRYLHZLWV
4XDUDQWLQH

8VHUVDQG4XDUDQWLQHV



6HDUFKIURPWKH+RPH3DJH
<RXFDQEHJLQVHDUFKLQJIRUXVHUVDVVRRQDV\RXORJLQWRWKH$GPLQLVWUDWLRQ
&RQVROHXVLQJHLWKHUWKH6HDUFKRU8VHU6KRUWFXWIRUP

6HDUFKIRUP7KLVLVH[DFWO\OLNHVHDUFKLQJIURP8VHUSDJHVDVGHVFULEHG
DERYHXQGHU%DVLF6HDUFK%HVXUHWKH8VHURSWLRQLVVHOHFWHG
7KLVVHDUFKOLVWVDOOXVHUVLQWKHGRPDLQSRVWTDFRP

8VHU6KRUWFXW7KLVLVDOVROLNHVHDUFKLQJIURP8VHUSDJHVH[FHSWHQWHULQJD
FRPSOHWHDGGUHVVDOORZV\RXWRWKHQFOLFN4XDUDQWLQHWRYLHZWKHXVHUV
4XDUDQWLQHRUFOLFN9LHZ6HWWLQJVWRRSHQWKHXVHUV2YHUYLHZSDJH
&OLFN/DXQFKWRRSHQWKHIRUPLQDSRSXSZLQGRZ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

5HILQH<RXU6HDUFK
<RXFDQUHILQH\RXUVHDUFKE\VSHFLI\LQJDGGLWLRQDOFULWHULDRQWKH8VHUVDQG8VHU
6XPPDULHVSDJHV1RWHWKDWDOOW\SLQJFRQYHQWLRQVGHVFULEHGIRUDEDVLFVHDUFK
DSSO\IRUWKHVHVHDUFKHVWRR

6HDUFKIRUXVHUDOLDVHV6HOHFWWKHDOLDVHVFKHFNER[
7KLVH[DPSOHVKRZVKRZWRILQGDOOXVHUVDQGXVHUDOLDVHVLQWKHFXUUHQWRUJ
RULWVVXERUJVEHJLQQLQJZLWKKRELH

6HDUFKIRUDSDUWLFXODUXVHUVDOLDVHV2QWKH8VHU6XPPDULHVSDJHHQWHU
WKHXVHULQWKHILHOGDERYHWKH$OLDVHG7RFROXPQDQGVHOHFWWKHDOLDVHV
FKHFNER[
,QWKLVH[DPSOHZHILQGRQO\DOLDVHVWKDWEHORQJWRXVHUVEHJLQQLQJZLWK
KHOHQ

&RQILQH\RXUVHDUFKWRWKHFXUUHQWRUJ&OHDUWKHVXERUJVFKHFNER[
,QWKLVH[DPSOHZHILQGXVHUVLQWKHFXUUHQWRUJDQL]DWLRQRQO\ QRVXERUJV 
WKDWHQGZLWKSRVWTDFRP

&RQILQH\RXUVHDUFKWRDQ\RUJ2QWKH8VHU6XPPDULHVSDJHHQWHUWKH
RUJDQL]DWLRQLQWKHILHOGDERYHWKH2UJFROXPQ2SWLRQDOO\HQWHUWH[WLQDQ\RI
WKHRWKHUILHOGVWRR UHVXOWVPDWFKDOOFULWHULD 

8VHUVDQG4XDUDQWLQHV



,QWKLVH[DPSOHZHILQGDOODGGUHVVHVLQRUJVEHJLQQLQJZLWKSRVWTDWKDW
DUHDOLDVHGWRXVHUVZKRVHDGGUHVVHVFRQWDLQVDOHV

6HDUFK7H[W7LSV
:KHQ\RXVHDUFKIRUXVHUV\RXFDQHQWHUDSDUWLDODGGUHVVDVDVKRUWFXWRUWR
QDUURZ\RXUVHDUFKWRXVHUVZLWKVLPLODUDGGUHVVHV<RXFDQGRWKLVLQDQ\VHDUFK
IRUPRQ8VHUSDJHVRUWKH+RPHSDJH
,I\RXHQWHUMHDQIRUH[DPSOHDQGRQO\RQHXVHUDGGUHVVEHJLQVZLWKMHDQ\RX
ILQGWKDWXVHU,IPRUHXVHUVEHJLQZLWKMHDQ\RXVHHDOLVWRIWKRVHXVHUVDQG
\RXFDQFKRRVHWKHRQH\RXZDQW
7RILQGXVHUVZKRVHDGGUHVVFRQWDLQVFHUWDLQWH[WEXWGRHVQWEHJLQZLWKLWHQWHU
WKH%FKDUDFWHUDWWKHEHJLQQLQJ,I\RXHQWHU#MXPERLQFIRUH[DPSOH\RXILQG
DOOXVHUVZKRVHDGGUHVVFRQWDLQV#MXPERLQF
6LPLODUO\HQWHUWKHFKDUDFWHUDWWKHHQGRI\RXUWH[WWRILQGXVHUVZKRVHDGGUHVV
HQGVZLWKWKHVDPHDGGUHVV,I\RXHQWHURUJIRUH[DPSOH\RXILQGDOOXVHUV
EHORQJLQJWRDRUJGRPDLQ
7LS8VHWKHWHFKQLTXHVGHVFULEHGKHUHWROLVWDVXEVHWRIXVHUVVXFKDVDOOXVHUV
LQDVXEGRPDLQ,I\RXHQWHU#VDOHVMXPERLQFFRPIRUH[DPSOH\RXILQGDOO
XVHUVLQWKHVXEGRPDLQVDOHVMXPERLQFFRP

0DQDJH'HIDXOW8VHU7HPSODWHV
$'HIDXOW8VHULVDWHPSODWHIRUQHZXVHUVLQDQRUJDQL]DWLRQ:KHQDXVHULV
FUHDWHGLWUHFHLYHVRUJOHYHOVHWWLQJVIURPLWVRUJDQL]DWLRQDQGXVHUOHYHO
VHWWLQJVVXFKDVVSDPDQGYLUXVEORFNLQJIURPWKHRUJ
V'HIDXOW8VHU
7RHIIHFWLYHO\FRQWUROVHWWLQJVIRU\RXUXVHUVZHUHFRPPHQGWKHIROORZLQJ

&RQILJXUHWKH6SDP)LOWHULQJVHWWLQJDWWKH'HIDXOW8VHUOHYHO

&RQILJXUHDOORWKHUVHWWLQJVDWWKHRUJOHYHO

'RQRWHGLWWKH'HIDXOW8VHUV8VHU$FFHVVVHWWLQJ

1RWH<RXFDQFXVWRPL]HVHWWLQJVIRULQGLYLGXDOXVHUV+RZHYHUZHKLJKO\

UHFRPPHQGWKDW\RXFRQWUROVHWWLQJVDWWKHRUJDQG'HIDXOW8VHUOHYHOVUDWKHU
WKDQDWWKHLQGLYLGXDOOHYHO6HHEHORZIRUGHWDLOV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+RZ'HIDXOW8VHUV:RUN
,QLWLDOO\WKHUHLVRQH'HIDXOW8VHUSGHIDXOW#\RXUGRPDLQFRPLQ\RXUKLHUDUFK\
,WUHVLGHVLQ\RXUWRSOHYHO$FFRXQWRUJ1HZXVHUVDGGHGWRWKLVRUJLQKHULWWKH
'HIDXOW8VHUVVHWWLQJV,QWKLVGHIDXOWFRQILJXUDWLRQZKHQ\RXFUHDWHVXERUJV
XVHUVLQWKRVHRUJVDOVRLQKHULWWKH'HIDXOW8VHUVVHWWLQJV

(YHU\RUJWKDWFRQWDLQVXVHUVPXVWEHDVVLJQHGD'HIDXOW8VHU,I\RXFUHDWHVXE
RUJV\RXFDQDVVLJQWKHPWKHRULJLQDO'HIDXOW8VHURU\RXFDQFUHDWHDGGLWLRQDO
'HIDXOW8VHUVWRDVVLJQWRWKRVHRUJV<RXFDQFRQILJXUHWKHVHWWLQJVIRUHDFK
'HIDXOW8VHU
'HIDXOW8VHUVDUHOLVWHGXQGHU8VHUVDQGDUHVHDUFKDEOHDVDUHDOO\RXURWKHU
XVHUV

1RWH'HIDXOW8VHUV DQ\XVHUDVVLJQHGDVWKHGHIDXOWXVHUIRUDQRUJ DUHQRW


FRXQWHGWRZDUGVELOOLQJ

8VHUVDQG4XDUDQWLQHV



0DQDJH'HIDXOW8VHU6HWWLQJV
:$51,1*%HIRUHFRQILJXULQJD'HIDXOW8VHUSOHDVHVHH5HFRPPHQGHG'HIDXOW
8VHU6HWWLQJVEHORZ

7RFRQILJXUH'HIDXOW8VHUVHWWLQJV

 /RFDWHWKH'HIDXOW8VHUXQGHU2UJVDQG8VHUV!8VHUV)RUH[DPSOH
VHDUFKIRUSGHIDXOW VHH6HDUFKIRU8VHUVRQSDJH  
 &OLFNWKHXVHUQDPHWRRSHQLWV2YHUYLHZSDJH
 &OLFNWKHIHDWXUH\RXZDQWWRPRGLI\PDNH\RXUFKDQJHVDQGFOLFN6DYH6HH
EHORZIRUUHFRPPHQGHGVHWWLQJV

5HFRPPHQGHG'HIDXOW8VHU6HWWLQJV
%HIRUHFRQILJXULQJD'HIDXOW8VHUSOHDVHQRWH

&RQILJXUHD'HIDXOW8VHUEHIRUHDVVLJQLQJLWWRDKLHUDUFK\7KH
FRQILJXUDWLRQRID'HIDXOW8VHURQO\DIIHFWVXVHUVDVWKH\DUHDGGHGWRDQRUJ
&KDQJHVWRWKH'HIDXOW8VHUGRQRWDIIHFWXVHUVDOUHDG\LQWKHRUJ,I\RX
UHFRQILJXUHWKH'HIDXOW8VHUDQGZDQWWKRVHVHWWLQJVWRDSSO\WRH[LVWLQJ
XVHUVLQWKHRUJ\RXPXVWXSGDWHHDFKRIWKRVHXVHUVVHWWLQJVVHSDUDWHO\
HLWKHURQHE\RQHLQWKH$GPLQLVWUDWLRQ&RQVROHRUE\XVLQJ%DWFKRU
(=&RPPDQGV6HHWKH0HVVDJH&HQWHU([DPSOHVLQWKH([DPSOHVRI
&RPPRQ7DVNVFKDSWHULQWKH%DWFK5HIHUHQFH*XLGH

&KDQJLQJD'HIDXOW8VHUVVHWWLQJVDIIHFWVDOORUJVWRZKLFKWKDW'HIDXOW
8VHULVDVVLJQHG,I\RXZDQWWRKDYHXQLTXHVHWWLQJVIRUDQRUJFUHDWHD
XQLTXH'HIDXOW8VHUDQGDVVLJQLWWRWKDWRUJ

'RQRWXVHD'HIDXOW8VHUDVDQDFFRXQWIRUTXDUDQWLQHUHGLUHFWRUDVD
FDWFKDOODFFRXQWIRUDGRPDLQ &DWFKDOODFFRXQWLVDOHJDF\IHDWXUHWKDWV
DYDLODEOHWRVRPHFXVWRPHUV 7KH'HIDXOW8VHULVGHVLJQHGRQO\DVD
FRQILJXUDWLRQWHPSODWHDQGQRWLQWHQGHGIRUPDLOIORZ

'RQWGLVDEOH0HVVDJH&HQWHU$FFHVVIRUD'HIDXOW8VHU'LVDEOHWKH
0HVVDJH&HQWHUDWWKHRUJOHYHOLQVWHDG VHH(QDEOH'LVDEOH0HVVDJH
&HQWHU$FFHVVRQSDJH  6HHEHORZIRURWKHUUHFRPPHQGDWLRQV
'HIDXOW8VHU5HFRPPHQGHG6HWWLQJV

6SDP)LOWHULQJ
)LOWHU6WDWXV2Q
)LOWHU6HQVLWLYLW\$GMXVWOHYHOVDVQHFHVVDU\
6HH$ERXW6SDP)LOWHUVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

'HIDXOW8VHU5HFRPPHQGHG6HWWLQJV

9LUXV%ORFNLQJ2Q
9LUXV1RWLILFDWLRQ,QWHUYDO2UJDQL]DWLRQGHIDXOW
6HH&RQILJXUH,QERXQG9LUXV%ORFNLQJRQ
SDJH 
6HQGHUV/LVWV
$OORZHGRU%ORFNHG6HQGHUV'RQWDGGDQ\
VHQGHUVWRWKHVHOLVWV7RDSSO\FRPPRQDOORZHG
RUEORFNHGVHQGHUVDFURVVDQRUJXVHWKHRUJV
6HQGHU/LVWV
$SSURYHG5HFLSLHQWV2SWLRQDOO\DGGDQ\
H[WHUQDOPDLOLQJOLVWVWKDWVKRXOGEHDSSURYHGIRU
DOOXVHUVLQWKHRUJ
6HH $SSURYHGDQG%ORFNHG6HQGHU/LVWVRQ
SDJH 
0HVVDJH/LPLWV/HDYHWKHGDLO\PHVVDJHOLPLW
EODQN6HWDQ\GHVLUHGPHVVDJHOLPLWDWWKH
RUJDQL]DWLRQOHYHO6HH6HWDQ2UJDQL]DWLRQV
0HVVDJH/LPLWVRQSDJH 

:LUHOHVV)RUZDUGLQJ2IIRU1RWDOORZHG
:$51,1*'RQRWWXUQ:LUHOHVV)RUZDUGLQJ2Q

KHUH,WVKRXOGEHWXUQHGRQE\LQGLYLGXDOXVHUVLQ
WKH0HVVDJH&HQWHU
6HH8VHU*HQHUDO6HWWLQJVRQSDJH 
7KLVLVQRWDVHWWLQJ8VHWKLVWRPDQDJHWKH
VSDPYLUXVLQIHFWHGPHVVDJHVRURWKHUILOWHUHG
PHVVDJHVFXUUHQWO\LQWKHXVHUV4XDUDQWLQH

1RWDSSOLFDEOHIRUWKH'HIDXOW8VHU'RQRWHQWHU
XVHUDOLDVHVKHUH

8VHUVDQG4XDUDQWLQHV



'HIDXOW8VHU5HFRPPHQGHG6HWWLQJV

0HVVDJH&HQWHU$FFHVV(QDEOHWKLVVHWWLQJ
UHJDUGOHVVRIZKHWKHU\RXZDQWQHZXVHUVWR
DFFHVVWKHLU0HVVDJH&HQWHU'LVDEOH0HVVDJH
&HQWHUDFFHVVXVLQJWKHRUJOHYHO8VHU$FFHVV
VHWWLQJV
,QGLYLGXDOSHUPLVVLRQV/HDYHWKHVHFKHFN
ER[HVXQFKDQJHG6HWDOOSHUPLVVLRQVDWWKHRUJ
OHYHOLQVWHDG
6HH$ERXWWKH0HVVDJH&HQWHURQSDJH 
1RWDSSOLFDEOHIRUWKH'HIDXOW8VHU

1RWLILFDWLRQ$GGUHVV(QWHUDQDGGUHVVKHUH
RQO\LI\RXLQWHQGIRUDVLQJOHDGPLQLVWUDWRUWR
UHFHLYHQRWLILFDWLRQVIRUXVHUVLQRUJVXVLQJWKLV
'HIDXOW8VHU QRWW\SLFDO 
5HGLUHFWLQJWRDQRWLILFDWLRQDGGUHVVDIIHFWVDOO
QRWLILFDWLRQV7KLVLQFOXGHVVSDPDQGYLUXV
QRWLILFDWLRQVZHOFRPHQRWLILFDWLRQVDQGSDVVZRUG
FKDQJHV
2WKHUZLVHOHDYHWKLVILHOGEODQN6HH
4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQVRQ
SDJH 

&UHDWHD'HIDXOW8VHU
7RDSSO\GLIIHUHQWXVHUVHWWLQJVDFURVVDQRUJDQL]DWLRQVD\WRJLYHWKH6DOHVRUJ
PRUHOHQLHQWVSDPILOWHULQJWKDQRWKHURUJVFUHDWHDQHZ'HIDXOW8VHUFXVWRPL]H
LWVILOWHUOHYHOVDQGDVVLJQLWWRWKHRUJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&UHDWLQJD'HIDXOW8VHU7KH6DOHVRUJLVDVVLJQHGDQHZ'HIDXOW8VHUZLWKORZ
ILOWHUOHYHOV$OORWKHURUJVFRQWLQXHXVLQJWKHRULJLQDO'HIDXOW8VHUDQGJHW
0RGHUDWHILOWHUOHYHOV
7RFUHDWHDQHZ'HIDXOW8VHU

 *RWR2UJVDQG8VHUV!8VHUVDQGFKRRVHWKHRUJDQL]DWLRQZKHUH\RXZDQW
WRFUHDWHWKHQHZ'HIDXOW8VHU
'HIDXOW8VHUVGRQWVHQGRUUHFHLYHPDLOVRWKH\FDQUHVLGHLQDQ\
RUJDQL]DWLRQ:HVXJJHVWSXWWLQJWKHPLQ\RXU$FFRXQWRUJZKLFKPDNHV
WKHPHDV\WRILQGODWHU
 &OLFNDQ\XVHULQWKDWRUJDQL]DWLRQVXFKDVDFXUUHQW'HIDXOW8VHUWRJRWRD
8VHU2YHUYLHZSDJH
 2QWKH8VHU2YHUYLHZSDJHW\SHDQDGGUHVVIRUWKHQHZ'HIDXOW8VHULQWKH
1HZ8VHUIRUP)RUH[DPSOH
pdefault@cs.postqa7.com
pdefault_sales@postqa7.com

 &OLFN$GGWRFUHDWHWKH'HIDXOW8VHUDQGGLVSOD\LWV2YHUYLHZSDJH
 &RQILJXUHWKHQHZ'HIDXOW8VHUZLWK\RXUGHVLUHGQHZXVHUVHWWLQJV6HH
5HFRPPHQGHG'HIDXOW8VHU6HWWLQJVDERYHIRULPSRUWDQWJXLGHOLQHV
1RWH'HIDXOW8VHUVGRQRWFRXQWWRZDUG\RXUELOOLQJ7KHLQLWLDOLQVWDQFHRID

XVHUQDPHWKDWEHJLQVZLWKSGHIDXOWRUSRVWLQLGHIDXOWLVFRQVLGHUHGD
'HIDXOW8VHUDQGLVQRWFRXQWHGWRZDUG\RXUELOOLQJ6XEVHTXHQWLQVWDQFHVRI
WKRVHXVHUQDPHVDUHFRXQWHGWRZDUG\RXUELOOLQJXQOHVVWKH\DUHDVVLJQHGWR
RUJVDV'HIDXOW8VHUV

$VVLJQD'HIDXOW8VHUWRDQ2UJ
$OORUJDQL]DWLRQVWKDWFRQWDLQXVHUVPXVWEHDVVLJQHGD'HIDXOW8VHU<RXGRWKLV
RQWKHRUJV*HQHUDO6HWWLQJVSDJH<RXFDQDVVLJQWKHVDPH'HIDXOW8VHUWR
PXOWLSOHRUJV$OOQHZXVHUVFUHDWHGLQDQRUJUHFHLYHLWV'HIDXOW8VHUVHWWLQJV
<RXFDQQRWFUHDWHXVHUVLQDQRUJWKDWGRHVQRWKDYHD'HIDXOW8VHU
1RWH$XVHUGRHVQRWEHFRPHD'HIDXOW8VHUIRUZKLFK\RXDUHQRWELOOHGXQWLO\RX
DVVLJQWKDWXVHUWRDQRUJ:KHQ\RXPDNHWKDWDVVLJQPHQWWKH'HIDXOW8VHU
EHFRPHVDWHPSODWHIRURWKHUXVHUVDQGLVUHPRYHGIURPELOOLQJ

8VHUVDQG4XDUDQWLQHV



7RDVVLJQD'HIDXOW8VHUWRDQRUJ

 *RWRWKH0DQDJHPHQWSDJHIRUWKHRUJDQL]DWLRQWRZKLFK\RXZDQWWRDVVLJQ
WKH'HIDXOW8VHU)RUH[DPSOHXQGHU2UJVDQG8VHUVORFDWHWKHRUJLQWKH
OLVWDQGFOLFNLW
 2QWKHRUJV0DQDJHPHQWSDJHFOLFN*HQHUDO6HWWLQJV
 2QWKH*HQHUDO6HWWLQJVSDJHHQWHUWKH'HIDXOW8VHUVDGGUHVVLQWKH'HIDXOW
8VHUILHOGDQGFOLFN6DYH
7RUHPRYHD'HIDXOW8VHUIURPDQRUJ

&OHDUWKH'HIDXOW8VHUILHOGXQGHU*HQHUDO6HWWLQJVDQGFOLFN6DYH
'RWKLVRQO\LIWKHRUJLVWRFRQWDLQQRDFWLYHXVHUV<RXFDQFOHDUVHYHUDORUJV
'HIDXOW8VHUDVVLJQPHQWVDWRQFHXVLQJD%DWFK)LOHFRPPDQG6HHWKH
0HVVDJH&HQWHU([DPSOHVLQWKH([DPSOHVRI&RPPRQ7DVNVFKDSWHULQWKH
%DWFK5HIHUHQFH*XLGH

'HOHWHD'HIDXOW8VHU
,ID'HIDXOW8VHULVQRORQJHULQXVH\RXFDQGHOHWHLW'RWKLVRQO\LIWKH'HIDXOW
8VHULVQRWDVVLJQHGWRDQ\RUJDQL]DWLRQV
7RGHOHWHDGHIDXOWXVHU

 5HPRYHWKH'HIDXOW8VHUIURPDOORUJV*HQHUDO6HWWLQJV
 /RFDWHWKH'HIDXOW8VHUXQGHU2UJVDQG8VHUV!8VHUVDQGFOLFNLW
 2QWKH'HIDXOW8VHUV2YHUYLHZSDJHFOLFN'HOHWH8VHU

$GG'HOHWH0RYH8VHUV
<RXFDQXVHWKH$GG'HOHWH0RYH8VHUVSDJHWRDGPLQLVWHUXVHUVTXLFNO\
)RULQIRUPDWLRQDERXWHDFKIXQFWLRQVHHWKHVHFWLRQVEHORZ

$GG8VHUV
7KHVHVWHSVH[SODLQKRZWRDGGXVHUVWRWKHVHUYLFH$IWHU\RXDGGDXVHUWKH
VHUYLFHILOWHUVWKDWXVHUVHPDLO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

%HIRUH<RX%HJLQ

,IWKHQHZXVHUVGRPDLQKDVQWEHHQDGGHGWRWKHVHUYLFHDGGLWILUVW VHH
$GGD'RPDLQIRU)LOWHULQJRQSDJH  7KHQFRPHEDFNKHUHDQGDGGLWV
XVHUV

,IWKHXVHUVVKRXOGKDYHVHWWLQJVGLIIHUHQWIURPWKHRUJVGHIDXOWVHWWLQJV
FUHDWHDQHZRUJIRUWKHPDQGWDLORULWVVHWWLQJV VHH&UHDWHDQ2UJDQL]DWLRQ
RQSDJH  7KHQFRPHEDFNKHUHDQGDGGWKHXVHUVWRWKHQHZRUJ

7KHVHLQVWUXFWLRQVH[SODLQKRZWRDGGDVPDOOWRPHGLXPVL]HGJURXSRIXVHUV
DOODWRQFH,I\RXKDYHDODUJHRUJDQL]DWLRQWKDWIUHTXHQWO\DGGVQHZXVHUV
PRUHWKDQWZRRUWKUHHQHZXVHUVDZHHN FRQVLGHUFRQILJXULQJWKHVHUYLFH
WRDGGXVHUVDXWRPDWLFDOO\6HH$GG8VHUV$XWRPDWLFDOO\WRDQ2UJRQ
SDJH IRUPRUHLQIRUPDWLRQ

7RDGGXVHUV


/RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH

/RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH<RXVHHWKH:HOFRPHSDJH
,I\RXDUHDOUHDG\ORJJHGLQWRWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKHORJRLQWKH
WRSOHIWFRUQHUWRVHHWKH:HOFRPHSDJH


&OLFNWKH$GG'HOHWH0RYH8VHUVOLQN

2QWKH$GPLQLVWUDWLRQ&RQVROHV+RPHSDJHFOLFNWKH$GG'HOHWH0RYH
8VHUVOLQNMXVWDERYHWKH6\VWHP7HVWOLQNV

8VHUVDQG4XDUDQWLQHV



7KH$GG'HOHWH0RYH8VHUVSDJHRSHQV



(QWHU\RXUOLVWRIXVHUV

2QWKH$GG'HOHWHDQG0RYH8VHUVSDJHHQWHUDGGUHVVHVRIRQHRUPRUH
XVHUVIRUZKRP\RXZDQWWRILOWHUPHVVDJHV6HSDUDWHDGGUHVVHVZLWKD
FRPPDRUSXWWKHPRQDVHSDUDWHOLQH(DFKXVHUVKRXOGDOUHDG\KDYHDQ
HPDLODFFRXQWRQ\RXUVHUYHU
7LS(QWHUVHYHUDOXVHUVDWRQFHE\SDVWLQJWKHLUDGGUHVVHVIURPDWH[WILOHRU
XVHUGDWDEDVH

6SHFLDOFKDUDFWHUV$XVHUDGGUHVVFDQFRQWDLQDQ\$6&,,FKDUDFWHUH[FHSW
IROORZLQJ
< > ( ) [ ] \ ; : @ # = ,

3XWDEDFNVODVK ? EHIRUHDQ\DSRVWURSKH RUGRXEOHTXRWH FKDUDFWHUV


)RUH[DPSOH
sara.o\donnell@jumboinc.com





&KRRVHVHWWLQJV 2SWLRQDO 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXFDQPRGLI\QHZXVHUEHKDYLRUXVLQJWKHIROORZLQJFRQWUROV
:HOFRPHXVHUVXSRQFUHDWLRQ,I\RXSODQWRHQDEOHWKHXVHUV0HVVDJH
&HQWHUFRQVLGHUWKLVVHWWLQJ
6LQFHDODUJHQXPEHURIZHOFRPHPHVVDJHVDOODWRQFHPLJKWRYHUZKHOP
VRPHPDLOVHUYHUVWKHZHOFRPHPHVVDJHVDUHVHQWRXWRYHUDVSDQRIDERXW
KRXUVE\GHIDXOW,I\RXZDQWWRVHQGWKHPDOOLPPHGLDWHO\VHOHFWWKH
:HOFRPHXVHUVXSRQFUHDWLRQFKHFNER[
7RWKLV2UJDQL]DWLRQ%\GHIDXOWQHZXVHUVDUHDGGHGWRWKHVDPH
RUJDQL]DWLRQDVWKHGRPDLQ7KLVKDSSHQVHYHQLI\RXFOLFNHGWKH$GG8VHUV
OLQNIRUDGLIIHUHQWRUJDQL]DWLRQ,I\RXZDQWWRDGGWKHQHZXVHUVWRDGLIIHUHQW
RUJDQL]DWLRQVHOHFWWKHRUJDQL]DWLRQIURPWKHGURSGRZQOLVW,I\RXUHQRWVXUH
ZKDWRUJDQL]DWLRQWRXVHXVHWKHGHIDXOW


&OLFN$GG8VHUV

<RXUXVHUVDUHQRZSURWHFWHG(DFKQHZXVHUUHFHLYHVVHUYLFHVHWWLQJVIURP
LWVRUJDQL]DWLRQDQGGHIDXOWILOWHUOHYHOVIURPWKHRUJV'HIDXOW8VHU


$GG$OLDVHV 2SWLRQDO

,I\RXUXVHUVKDYHPRUHWKDQRQHDGGUHVVVXFKDVben@jumboinc.comDQG
benjamin_smith@jumboinc.comDGGHDFKDGGLWLRQDODGGUHVVDVDXVHUDOLDV
<RXPD\DOVRZDQWWRDGGPDLOLQJOLVWVDVDQDOLDVWRDXVHUWKDWPDQDJHVWKDW
OLVW6HH0DQDJH8VHU$OLDVHVRQSDJH IRUPRUHLQIRUPDWLRQ
7RDGGDXVHUZLWKDEDWFKFRPPDQG

 2QWKH%DWFK8SORDGSDJHLQWKH0DQXDO,QSXWILHOGHQWHUWKHIROORZLQJ
FRPPDQGIRUWKHXVHU\RXZDQWWRSXUJH
adduser <email address>, org=<org name>

 &OLFN6XEPLW-RE
<RXFDQDGGPXOWLSOHXVHUVE\XVLQJDEDWFKILOH)RUPRUHLQIRUPDWLRQVHH
%DWFK5HIHUHQFH*XLGH

'HOHWH8VHUV
:KHQXVHUVQRORQJHUQHHGHPDLOSURWHFWLRQ\RXVKRXOGGHOHWHWKHPIURPWKH
VHUYLFHVR\RXUHQRORQJHUELOOHGIRUWKRVHXVHUV
$IWHUWKHXVHULVGHOHWHGVXEVHTXHQWPHVVDJHVVHQWWRWKDWDGGUHVVDUHERXQFHG
RUGHOLYHUHGZLWKRXWILOWHULQJGHSHQGLQJRQKRZ\RXYHFRQILJXUHG1RQ$FFRXQW
%RXQFLQJ VHH2UJDQL]DWLRQ*HQHUDO6HWWLQJVRQSDJH  
'HOHWLQJDXVHUSHUPDQHQWO\GHOHWHVLWV4XDUDQWLQHDQGDOOPHVVDJHVLQLW%HIRUH
GHOHWLQJDXVHU\RXPLJKWZDQWWRUHYLHZWKH4XDUDQWLQHDQGGHOLYHUDQ\
SRWHQWLDOO\OHJLWLPDWHPHVVDJHVWRWKHXVHUV,QER[

8VHUVDQG4XDUDQWLQHV



:KHQ\RXGHOHWHDXVHUYLDWKH$GPLQLVWUDWLRQ&RQVROHWKDWXVHULVFRQVLGHUHG
GHDFWLYDWHGIRUDSHULRGRIWLPHHTXDOWRLWVTXDUDQWLQHSHULRG IRUH[DPSOH
GD\V :KLOHWKHXVHULVFRQVLGHUHGGHDFWLYDWHG\RXFDQDGGWKHXVHUEDFNWRWKH
VHUYLFH,I\RXKDYH0HVVDJH'LVFRYHU\WKHQDOOPHVVDJHVIRUWKDWXVHU EHIRUH
DQGDIWHUGHDFWLYDWLRQDQGLQFOXGLQJTXDUDQWLQHGPHVVDJHV DUHDYDLODEOHLQWKH
VDPH3HUVRQDO$UFKLYH
1RWH,I\RXDGGEDFNDXVHUGXULQJWKHGHDFWLYDWLRQSHULRGVSHFLI\WKHRUJWR

ZKLFK\RXDUHDGGLQJWKHXVHU6SHFLI\LQJWKHRUJOHWV\RXDYRLGHUURUVDVVRFLDWHG
ZLWKWKHXVHUVRULJLQDORUJQRORQJHUH[LVWLQJRUZLWKWKHXVHUVRULJLQDOGRPDLQ
KDYLQJEHHQPRYHGWRDQRWKHURUJ
7RDGGDXVHUDQGVSHFLI\WKHRUJ\RXFDQXVHWKH%DWFK8SORDGSDJHWRLVVXH
WKHIROORZLQJFRPPDQG
adduser <email address>, org=<org name>

)RULQVWUXFWLRQVVHH7RDGGDXVHUZLWKDEDWFKFRPPDQGRQSDJH 
$IWHUDWLPHHTXDOWRWKHTXDUDQWLQHSHULRGKDVSDVVHGWKHXVHUGDWDLVIXOO\
GHOHWHGIURPWKHVHUYLFH,I\RXDGGWKDWVDPHXVHUEDFNWRWKHVHUYLFHDIWHULWKDV
EHHQIXOO\GHOHWHGLWLVFRQVLGHUHGDQHZXVHU,I\RXKDYH0HVVDJH'LVFRYHU\
WKHXVHUKDVDQHZ3HUVRQDO$UFKLYHPHVVDJHVWRWKHILUVWLQVWDQFHRIWKDWXVHU
DUHQRWDYDLODEOHLQWKHQHZ3HUVRQDO$UFKLYH
,I\RXZDQWWRFRPSOHWHO\SXUJHDXVHUIURPWKHV\VWHPZLWKRXWKDYLQJWRZDLWIRU
WKHGHDFWLYDWLRQSHULRGWRH[SLUH\RXFDQXVHWKH%DWFK8SORDGSDJHWRLVVXHWKH
IROORZLQJFRPPDQG
deleteuser <email address>, purge

)RULQVWUXFWLRQVVHH7RSXUJHDXVHUZLWKDEDWFKFRPPDQGRQSDJH 
1RWH,I\RXGHOHWHDXVHUZLWKRXWXVLQJWKHpurgeDUJXPHQW\RXFDQQRW

VXEVHTXHQWO\SXUJHWKDWVDPHXVHU7RSXUJHDXVHUXQGHUWKHVHFLUFXPVWDQFHV
\RXQHHGWRDGGEDFNWKDWXVHUDQGWKHQGHOHWHLWZLWKWKHpurgeDUJXPHQW
7RGHOHWHXVHUV

 2QWKH$GG'HOHWHDQG0RYH8VHUVSDJHHQWHURQHRUPRUHXVHUDGGUHVVHV
WRGHOHWH6HSDUDWHPXOWLSOHDGGUHVVHVZLWKDFRPPDRUOLQHEUHDN
 &OLFN'HOHWH8VHUV
<RXDUHQRWSURPSWHGIRUFRQILUPDWLRQ
<RXFDQDOVRGHOHWHDXVHUIURPLWV8VHU2YHUYLHZSDJHE\FOLFNLQJ'HOHWH8VHU
1RWH<RXFDQWGHOHWHD'HIDXOW8VHULILWVFXUUHQWO\DVVLJQHGWRDQRUJDQL]DWLRQ

6HH'HOHWHD'HIDXOW8VHURQSDJH IRUPRUHLQIRUPDWLRQ
7RSXUJHDXVHUZLWKDEDWFKFRPPDQG

 2QWKH%DWFK8SORDGSDJHLQWKH0DQXDO,QSXWILHOGHQWHUWKHIROORZLQJ
FRPPDQGIRUWKHXVHU\RXZDQWWRSXUJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

deleteuser <email address>, purge

 &OLFN6XEPLW-RE
<RXFDQSXUJHPXOWLSOHXVHUVE\XVLQJDEDWFKILOH)RUPRUHLQIRUPDWLRQVHH
%DWFK5HIHUHQFH*XLGH

:KHQD8VHU/HDYHV<RXU2UJDQL]DWLRQ
,IDXVHUKDVOHIW\RXURUJDQL]DWLRQ\RXKDYHVRPHRSWLRQVRWKHUWKDQLPPHGLDWHO\
GHOHWLQJWKDWXVHUIURPWKHVHUYLFH'HSHQGLQJXSRQ\RXUFRPSDQ\VSROLF\\RX
FDQHLWKHU

&KDQJHWKHXVHUQDPHLQWRDQDOLDVRZQHGE\DPDQDJHU7KHHPDLOFDQEH
UHYLHZHG6HH$GGD8VHU$OLDVRQSDJH IRUPRUHLQIRUPDWLRQ

&UHDWHDXVHUFDOOHGWHUPLQDWLRQVZLWKWKHGDLO\PHVVDJHOLPLWVHWWR]HUR
7KHQDGGWKHIRUPHUXVHUDVDQDOLDVWRWKHWHUPLQDWLRQVXVHU7KHPDLOLVWKHQ
ERXQFHGDQG\RXUIRUPHUXVHUVDUHJURXSHGLQRQHSODFH

6HWDIRUPHUXVHUVGDLO\PHVVDJHOLPLWWR]HURLIDOLDVLQJIRUPHUXVHUVXQGHUD
WHUPLQDWHGXVHULVQRWQHFHVVDU\:LWKWKHPHVVDJHOLPLWVHWWR]HURDOOWKDW
XVHUVPDLOLVWKHQERXQFHGZLWKRXWHYHUUHDFKLQJ\RXUVHUYHU

$OVRLI\RXUHXVLQJ$XWRPDWLF$FFRXQW&UHDWLRQWRDGGXVHUVDXWRPDWLFDOO\
VXEVHTXHQWPHVVDJHVWRDGHOHWHGXVHUFDQFDXVHWKDWXVHUWREHDGGHGDJDLQ
DVDSURYLVLRQDOXVHU7RSUHYHQWWKLVIURPKDSSHQLQJUHSHDWHGO\ORFDWHWKHXVHU
ZKHQUHFUHDWHGXQGHU3URYLVLRQDO8VHUVDQGEORFNWKHXVHUIURPEHLQJDGGHG
DJDLQ

0RYH8VHUV
$IWHUDGGLQJXVHUVWRDSDUWLFXODURUJDQL]DWLRQ\RXPLJKWVXEVHTXHQWO\ZDQWWR
PRYHWKHPWRDQRWKHURUJ)RUH[DPSOH\RXPLJKWGHFLGHWRVSOLWWKH1HZ<RUN
RUJLQWRWZRVXERUJV8SWRZQDQG'RZQWRZQ$IWHUFUHDWLQJWKHVXERUJV\RX
QHHGWRPRYHXVHUVIURPWKH1HZ<RUNRUJWRWKH8SWRZQRU'RZQWRZQRUJV
7RPRYHXVHUV

 2QWKH$GG'HOHWHDQG0RYH8VHUVSDJHHQWHURQHRUPRUHXVHUDGGUHVVHV
WRPRYH6HSDUDWHPXOWLSOHDGGUHVVHVZLWKDFRPPDRUOLQHEUHDN
 &KRRVHWKHRUJDQL]DWLRQWRZKLFK\RXZDQWWRPRYHWKHXVHUV6HOHFWWKHRUJ
IURPWKHOLVWRUHQWHULWVQDPH
 &OLFN0RYH
8VHUVUHWDLQWKHLUH[LVWLQJXVHUOHYHOVHWWLQJVEXWDFTXLUHQHZRUJOHYHO
VHWWLQJVIURPWKHLUQHZRUJDQL]DWLRQ
7RPRYHDVLQJOHXVHU\RXFDQDOVRJRWR*HQHUDO6HWWLQJVRQWKHXVHUV
2YHUYLHZSDJHDQGHQWHUDQHZSDUHQWRUJDQL]DWLRQIRUWKHXVHU6HH8VHU
*HQHUDO6HWWLQJVRQSDJH 

8VHUVDQG4XDUDQWLQHV



$GG8VHUV$XWRPDWLFDOO\WRDQ2UJ
7KHVHUYLFHRIIHUVDQXPEHURIGLIIHUHQWZD\VWRDXWRPDWLFDOO\DGGXVHUV
$XWRPDWLF$FFRXQW
&UHDWLRQ

$GGXVHUVZKHQWKH\UHFHLYHYDOLGPDLO5HTXLUHV
PDLOVHUYHUVWKDWERXQFHPDLODV\QFKURQRXVO\VXFK
DV0LFURVRIW([FKDQJHRU4PDLO

'LUHFWRU\6\QF

6\QFKURQL]HZLWKWKHXVHUOLVWLQ\RXU/'$3
'LUHFWRU\

%DWFKSURFHVVLQJ

$GGXVHUVSURJUDPPDWLFDOO\

(DFKPHWKRGLVGHVFULEHGLQGHWDLOEHORZ

$XWRPDWLF$FFRXQW&UHDWLRQ
$XWRPDWLF$FFRXQW&UHDWLRQDXWRPDWLFDOO\DGGVDXVHUWRWKHVHUYLFHZKHQZLWKLQ
DVSDQRIWZRZHHNVWKUHHYDOLGPHVVDJHVDUHUHFHLYHGIRUWKDWXVHUVDGGUHVV
&RQVLGHUDWLRQV



$XWRPDWLF$FFRXQW&UHDWLRQDXWRPDWLFDOO\FUHDWHVXVHUVIRUPDLOVHQWWRYDOLG
DGGUHVVHVLQFOXGLQJERWKSULPDU\DGGUHVVHVDQGDOLDVHV<RXPD\FRQVLGHU
WXUQLQJRQGRPDLQDOLDVLQJRUGRPDLQVXEVWULSSLQJ LIDSSOLFDEOH WRDYRLGWKH
FUHDWLRQRIPXOWLSOHXVHUDFFRXQWV

$XWRPDWLF$FFRXQW&UHDWLRQDGGVXVHUVWRWKHRUJDQL]DWLRQWKDWFRQWDLQVWKH
GRPDLQRIWKHHPDLODGGUHVV6RLI\RXUGRPDLQLVRQHRUJDQG\RXUXVHUVDUH
DQRWKHU$XWRPDWLF$FFRXQW&UHDWLRQPD\QRWEHWKHEHVWPHWKRG,QWKH
H[DPSOHEHORZLI$XWRPDWLF$FFRXQW&UHDWLRQLVWXUQHGRQIRUWKHGRPDLQ
MXPERLQFFRPXVHUVDUHDGGHGWRWKH-XPER,QF8VHU2UJ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$GYDQWDJHV

<RXFDQXVH$XWRPDWLF$FFRXQW&UHDWLRQZLWKDQ\PDLOVHUYHULQFOXGLQJ
VHUYHUVZKLFKERXQFHPDLODV\QFKURQRXVO\VXFKDV0LFURVRIW([FKDQJH

%HVWVXLWHGIRUVPDOORUJDQL]DWLRQVZLWKVLPSOHUKLHUDUFK\VWUXFWXUHV

6HH$GG8VHUV$XWRPDWLFDOO\ $XWRPDWLF$FFRXQW&UHDWLRQ RQSDJH IRU


PRUHLQIRUPDWLRQ

'LUHFWRU\6\QF
1RWH7KLVVHFWLRQGHVFULEHV'LUHFWRU\6\QF+RVWHG(GLWLRQZKLFKLVVHWLQWKH
$GPLQLVWUDWLRQ&RQVROHDQGSXOOVGDWDIURP\RXUVHUYHUXVLQJ'60/,I\RXDUH
LQWHUHVWHGLQWKH'LUHFWRU\6\QF6HUYHU(GLWLRQXWLOLW\ZKLFKUXQVRQ\RXUVHUYHU
DQGSXVKHVGDWDWRWKHVHUYLFHVHHWKHIROORZLQJ85/
http://www.postini.com/dir_sync

'LUHFWRU\6\QFPDNHVXVHUPDQDJHPHQWHDVLHUE\FRQQHFWLQJWR\RXU/'$3
GLUHFWRU\VHUYHUDQGFROOHFWLQJXVHULQIRUPDWLRQ'LUHFWRU\6\QFLPSRUWVWKLV
LQIRUPDWLRQLQWRWKHVHUYLFH,WDGGVGHOHWHVRUPRYHVXVHUVVRWKDW\RXU
RUJDQL]DWLRQPDWFKHVDQRUJDQL]DWLRQDOXQLW 28 RQ\RXUGLUHFWRU\VHUYHU
'LUHFWRU\6\QFDFWVDVDRQHZD\V\QFKURQL]DWLRQ<RXUXVHUDQGDOLDV
LQIRUPDWLRQLQWKHVHUYLFHPD\EHDGGHGPRYHGRUGHOHWHGEXW\RXUGLUHFWRU\
VHUYHULVQRWFKDQJHGLQDQ\ZD\'LUHFWRU\6\QFFDQEHODXQFKHGPDQXDOO\IURP
WKH$GPLQLVWUDWLRQ&RQVROHRUVFKHGXOHGWRUXQDXWRPDWLFDOO\
&RQVLGHUDWLRQV

7RXVH'LUHFWRU\6\QF\RXOOQHHGWRVHWXS'60/ZLWK66/RQDQLQWHUQHW
IDFLQJPDFKLQHDQGSRVVLEO\SHUIRUPVRPHFRQILJXUDWLRQRQ\RXU/'$3
GLUHFWRU\VHUYHUDQGWKHVHUYLFH

'LUHFWRU\6\QFLVRIIHUHGIRUFHUWDLQ/'$3GLUHFWRULHV6HHWKH$ERXW
'LUHFWRU\6\QFRQSDJH IRU'LUHFWRU\6\QFUHTXLUHPHQWV

$GYDQWDJHV

'LUHFWRU\6\QFDGGVGHOHWHVDQGPRYHVXVHUVDQGDOLDVHVEDVHGRQ\RXU
/'$3GLUHFWRU\DXWRPDWLQJXVHUPDQDJHPHQW

'LUHFWRU\6\QFFDQEHVFKHGXOHGWRV\QFKURQL]HDXWRPDWLFDOO\RQDUHJXODU
VFKHGXOH

'LUHFWRU\6\QFLVXVHIXOIRUODUJHRUJDQL]DWLRQVZLWKFRPSOH[RUJDQL]DWLRQ
KLHUDUFKLHVDQGDG\QDPLFXVHUEDVH

6HH$ERXW'LUHFWRU\6\QFRQSDJH IRUPRUHLQIRUPDWLRQ

8VHUVDQG4XDUDQWLQHV



%DWFK&RPPDQGV
%DWFKSURFHVVLQJLVDTXLFNDQGHIILFLHQWPHWKRGWRSHUIRUPDODUJHQXPEHURI
FRQILJXUDWLRQFKDQJHVE\FUHDWLQJYDOLGDWLQJDQGUXQQLQJFRPPDQGVFULSWVLQ
UHDOWLPH
<RXFDQUXQEDWFKFRPPDQGVLQWKH$GPLQLVWUDWLRQ&RQVROHWRFUHDWHGHOHWHDQG
PRGLI\XVHUVDQGRUJDQL]DWLRQV
<RXFDQDOVRXVH(=&RPPDQGD3HUOEDVHGVFULSWLQJLQWHUIDFHWKDWDOORZV
DGPLQLVWUDWRUVWRSHUIRUPEDVLFWDVNVZLWKRXWKDYLQJWRORJLQWRWKH$GPLQLVWUDWLRQ
&RQVROH
&RQVLGHUDWLRQV

6RPHIDPLOLDULW\ZLWKVFULSWLQJRUSURJUDPPLQJLVKHOSIXO

(=&RPPDQGUHTXLUHVH[SHUWLVHZLWK3HUODQGWKHDELOLW\WRGHEXJDQG
WURXEOHVKRRW\RXURZQVFULSWV

$GYDQWDJHV

8VHIXOIRUPDVVXVHURURUJDQL]DWLRQRSHUDWLRQV

&DQEHLQWHJUDWHGZLWK\RXUPDQDJHPHQWWRROV

)RUPRUHLQIRUPDWLRQVHHWKH%DWFK5HIHUHQFH*XLGH

(QDEOH:HE$XWRFUHDWH
<RXHQDEOH:HE$XWRFUHDWHIRUDGRPDLQE\FRQILJXULQJWKHGRPDLQV
RUJDQL]DWLRQ7KLVPHDQVWKDWRWKHUGRPDLQVDVVRFLDWHGZLWKWKHRUJPXVWXVH
WKLVIHDWXUHWRR
 ,IWKHGRPDLQLVQWDOUHDG\DGGHGWRWKHVHUYLFHDGGLWQRZ VHH$GGD
'RPDLQIRU)LOWHULQJRQSDJH  $VVRFLDWHLWZLWKWKHRUJZKRVHXVHUV\RX
ZDQWWRDGG7KLVRUJPXVWEHVRPHZKHUHEHORZWKHHPDLOFRQILJPDSSHGWR
WKHGRPDLQVVHUYHU VHH+LHUDUFK\5HTXLUHPHQWV &RQILJXUDWLRQVRQ
SDJH  
$VVRFLDWHWKHGRPDLQZLWKDXVHURUJQRWDQHPDLOFRQILJ6073RU:HE
$XWRFUHDWHZRQWDGGXVHUVWRDQHPDLOFRQILJ
 *RWR*HQHUDO6HWWLQJVIRUWKHDVVRFLDWHGRUJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7LS7RILQGDGRPDLQVRUJFOLFNWKH9LHZ+LHUDUFK\Z'RPDLQVOLQNXQGHU
2UJVDQG8VHUV!2UJVDQGORFDWHWKHGRPDLQLQWKHOLVW
,QWKLVH[DPSOHWKHGRPDLQDUFSRVWLQLFRUSFRPLVDVVRFLDWHGZLWKWKH
$UFKLYH6WDEOH8VHUVRUJ

<RXFDQDOVRORFDWHWKHGRPDLQXQGHU2UJVDQG8VHUV!'RPDLQV7KHQFOLFN
WKHGRPDLQDQGWKHGRPDLQV2UJDQL]DWLRQ1DPHLVGLVSOD\HG
 2QWKHRUJV*HQHUDO6HWWLQJVSDJH

7XUQ:HE$XWRFUHDWH2Q

7XUQ1RQ$FFRXQW%RXQFLQJ2II

 &OLFN6DYHZKHQ\RXUHGRQH
7LS$IWHUHQDEOLQJ:HE$XWRFUHDWHVHQGDPHVVDJHWRXVHUVUHTXHVWLQJWKDW
WKH\ORJLQWRWKH0HVVDJH&HQWHUWRDFWLYDWHWKHLURZQVSDPILOWHULQJ
DFFRXQWV

$GG8VHUV$XWRPDWLFDOO\ $XWRPDWLF$FFRXQW&UHDWLRQ
,I\RXUDFFRXQWKDVWKH$XWRPDWLF$FFRXQW&UHDWLRQIHDWXUHHQDEOHGXVHUVLQ\RXU
GRPDLQVDUHDGGHGDXWRPDWLFDOO\WRWKHVHUYLFHDIWHUWKH\UHFHLYHYDOLGPHVVDJHV
7RDGGXVHUVDXWRPDWLFDOO\XVLQJ$XWRPDWLF$FFRXQW&UHDWLRQ

 8QGHU'RPDLQVRQWKH2UJV 8VHUVWDEDGGWKHGRPDLQVZKRVHXVHUV
VKRXOGEHDGGHGDXWRPDWLFDOO\ VHH$GGD'RPDLQIRU)LOWHULQJRQ
SDJH  
 8QGHU*HQHUDO6HWWLQJVRQWKH2UJV 8VHUVWDE

7XUQ$XWRPDWLF$FFRXQW&UHDWLRQ2Q

7XUQ1RQ$FFRXQW%RXQFLQJ2II$XWRPDWLF$FFRXQW&UHDWLRQLVQRW
FRPSDWLEOHZLWK1RQ$FFRXQW%RXQFLQJ

8VHUVDQG4XDUDQWLQHV



:$51,1*,IDXVHUUHFHLYHVHPDLODWPRUHWKDQRQHDGGUHVV YLDDXVHU DOLDV 

DGGWKHDGGLWLRQDODGGUHVVHVWRWKHXVHUV$OLDVHVSDJH2WKHUZLVH$XWRPDWLF
$FFRXQW&UHDWLRQDGGVQHZXVHUVIRUWKHVHDOLDVHVDQG\RXZLOOEHELOOHGIRU
WKRVHQHZXVHUV6HH0DQDJH8VHU$OLDVHVRQSDJH 

+RZ$XWRPDWLF$FFRXQW&UHDWLRQ:RUNV
:KHQLQWKHVSDQRIWZRZHHNVWKUHHYDOLGPHVVDJHVDUULYHIRUDQDGGUHVVQRW
UHJLVWHUHGLQWKHVHUYLFH$XWRPDWLF$FFRXQW&UHDWLRQFUHDWHVWKHXVHU$XWRPDWLF
$FFRXQW&UHDWLRQVHQGVDZHOFRPHPHVVDJHDQGEHJLQVILOWHULQJHPDLOIRUWKDW
DGGUHVV7KHGRPDLQPXVWEHUHJLVWHUHGLQWKHVHUYLFH
$XWRPDWLF$FFRXQW&UHDWLRQFRQVLGHUVDPHVVDJHYDOLGRQO\LILWPHHWVDOORIWKHVH
FRQGLWLRQV

+DVQRPRUHWKDQDVLQJOHXQUHJLVWHUHGUHFLSLHQW

$FFHSWHGE\WKHUHFHLYLQJVHUYHU

'HILQLWHO\QRWVSDP VFRUHLVRYHU 

1RWLQIHFWHGZLWKDYLUXV

1RWDPHVVDJHUHIXVDOIURPDQRWKHUVHUYHU

$WILUVWDQHZO\DGGHGXVHULVDQXQFRQILUPHGSURYLVLRQDOXVHU7KHXVHULV
SURPRWHGWRDUHJXODUXVHUZKHQWKH\UHFHLYHDWOHDVWWKUHHYDOLGPHVVDJHVZLWKLQ
WZRZHHNV7KLVSUHYHQWVEDGXVHUDGGUHVVHVIURPEHLQJDGGHGWRWKHVHUYLFHDQG
DSSHDULQJRQ\RXUELOO2QFHDSURYLVLRQDOXVHUPHHWVWKLVFULWHULDWKHXVHULV
DGGHGWRWKHVHUYLFHDQGDSSHDUVRQWKH8VHUVWDE
0DLOWRSURYLVLRQDOXVHUVLVGHOLYHUHGDQGQRWILOWHUHGXQWLOWKHXVHUKDVUHFHLYHG
WKUHHYDOLGPHVVDJHV,IWKHSURYLVLRQDOXVHUGRHVQRWUHFHLYHWKUHHOHJLWLPDWH
PHVVDJHVZLWKLQWZRZHHNVRIFUHDWLRQWKHSURYLVLRQDOXVHULVGHOHWHG
<RXFDQXVH$XWRPDWLF$FFRXQW&UHDWLRQZLWKDQ\PDLOVHUYHULQFOXGLQJVHUYHUV
WKDWERXQFHPDLODV\QFKURQRXVO\VXFKDV0LFURVRIW([FKDQJH7RHQDEOH
$XWRPDWLF$FFRXQW&UHDWLRQVHW$XWRPDWLF$FFRXQW&UHDWLRQWR2QLQ*HQHUDO
6HWWLQJVIRU\RXUGRPDLQRUJDQL]DWLRQ
:KHQDGRPDLQDOLDV RUGRPDLQVXEVWULSSLQJ LVHQDEOHG$XWRPDWLF$FFRXQW
&UHDWLRQDGGVXVHUVLQWKHSULPDU\GRPDLQQRWLQWKHDOLDVGRPDLQ)RUPRUH
LQIRUPDWLRQDERXWGRPDLQDOLDVHVVHH$GGD'RPDLQ$OLDVRQSDJH 

3URPRWH'HOHWH%ORFN3URYLVLRQDO8VHUV
$SURYLVLRQDOXVHU FUHDWHGYLD$XWRPDWLF$FFRXQW&UHDWLRQ DXWRPDWLFDOO\HLWKHU
EHFRPHVDUHJXODUXVHURULVGHOHWHGZLWKLQWZRZHHNVGHSHQGLQJRQZKHWKHUWKH
XVHULVYDOLGDWHGDVVRPHRQHLQ\RXURUJDQL]DWLRQ7RRYHUULGHWKLVSURFHVVRU
VSHHGLWXSPDQDJHSURYLVLRQDOXVHUV\RXUVHOIE\FOLFNLQJWKH3URYLVLRQDO8VHUV
OLQNRQWKH8VHUVSDJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RSURPRWHGHOHWHRUEORFNDSURYLVLRQDOXVHU

 2QWKH3URYLVLRQDO8VHUVSDJHRSWLRQDOO\YLHZRQO\XQEORFNHGRUEORFNHG
SURYLVLRQDOXVHUVE\FOLFNLQJWKH8QEORFNHG2QO\RU%ORFNHG2QO\OLQNDW
WKHWRSRIWKHSDJH FOLFN$OOWRJREDFNWROLVWLQJDOOSURYLVLRQDOXVHUV 
1RWH$FWLYHLQGLFDWHVWKDWDXVHULVVWLOOHOLJLEOHWREHFRPHDUHJXODUXVHU
ZKLOH%ORFNHGLQGLFDWHVDSHUPDQHQWO\EORFNHGXVHU

 )RURQHRUPRUHXVHUVVHOHFWRQHRIWKHIROORZLQJDFWLRQV

3URPRWH3URPRWHDSURYLVLRQDOXVHUWKDW\RXNQRZLVOHJLWLPDWH

'HOHWH'HOHWHDSURYLVLRQDOXVHUWKDWLVNQRZQWREHLOOHJLWLPDWH,WZRQW
DSSHDURQ\RXUELOO

%ORFN3HUPDQHQWO\EORFNDSURYLVLRQDOXVHUIURPEHLQJDGGHGYLD
$XWRPDWLF$FFRXQW&UHDWLRQLQWKHIXWXUH'RWKLVIRUXVHUVIRUZKRP\RX
GRQWZDQWWRSURYLGHHPDLOSURWHFWLRQVXFKDVDXVHUZKRKDVOHIW\RXU
FRPSDQ\EXWFRQWLQXHVWRUHFHLYHHPDLO

 &OLFN6DYH
0DLOWRSURYLVLRQDOXVHUVLVGHOLYHUHGXQILOWHUHG

0DQDJHD8VHUV6HWWLQJV
<RXFDQPDQDJHDXVHUVLQGLYLGXDOVHWWLQJVDQG4XDUDQWLQHIURPWKHXVHUV
2YHUYLHZSDJH
:$51,1*0DQ\XVHUOHYHOVHWWLQJVDUHEHVWPDGHDWWKHRUJOHYHOZKHUHWKH\

DSSO\WRDOOXVHUVLQWKHRUJRUWRRQO\WKHGHIDXOWXVHU6HH0DQDJH'HIDXOW8VHU
7HPSODWHVRQSDJH DQG:KDW6HWWLQJV$UH0DGH:KHUHRQSDJH 
7RYLHZDQLQGLYLGXDOXVHUVVHWWLQJV

&OLFNDXVHUDGGUHVVRQWKH8VHUVRU8VHU6XPPDULHVSDJHRU

3HUIRUPDVHDUFKIURPWKH+RPHSDJHXVLQJWKH9LHZ6HWWLQJVEXWWRQ VHH
6HDUFKIRU8VHUVRQSDJH  

8VHUVDQG4XDUDQWLQHV



7KH8VHU2YHUYLHZSDJHVKRZVVHWWLQJVIRUWKHXVHUQDPHGDWWKHWRSRIWKH
SDJH&OLFNDIHDWXUHWRPDQDJHLWIRUWKDWXVHU
<RXFDQPRGLI\VHYHUDOXVHUVDWRQFHXVLQJD%DWFK)LOHRU(=&RPPDQG6HHWKH
%XLOGLQJD%DWFK),OHVHFWLRQRIWKH,QWURGXFWLRQWR%DWFK3URFHVVLQJFKDSWHURI
WKH%DWFK5HIHUHQFH*XLGH

6XVSHQG5HVHWRU'HOHWHD8VHU
2QWKH8VHU2YHUYLHZSDJH\RXFDQ

6XVSHQGD8VHU6WRSVDOOILOWHULQJDQGSURWHFWLRQIRUWKHXVHUEXWUHWDLQVWKH
XVHUVVHWWLQJVDQGDFFRXQWLQIRUPDWLRQLQWKHVHUYLFH6HH6XVSHQGD8VHU
RQSDJH IRUGHWDLOV

5HVHWD8VHU6HWVWKHXVHUVVHWWLQJVWRWKH'HIDXOW8VHUVVHWWLQJV6HH
5HVHWD8VHURQSDJH IRUGHWDLOV

'HOHWHD8VHU6WRSVDOOILOWHULQJDQGSURWHFWLRQIRUWKHXVHUDQGGHOHWHVDOORI
WKDWXVHUVLQIRUPDWLRQIURPWKHVHUYLFH6HH'HOHWH8VHUVRQSDJH DQG
:KHQD8VHU/HDYHV<RXU2UJDQL]DWLRQRQSDJH IRUPRUHLQIRUPDWLRQ

,QERXQG6HUYLFHV
,QERXQG6HUYLFHV2YHUYLHZ

6SDP)LOWHULQJ(QDEOHGLVDEOHVSDPILOWHULQJIRU
WKLVXVHU
$GMXVWVHQVLWLYLW\IRUILOWHULQJVSDP %XON(PDLO
2SWLRQDOO\VHWOHYHOVIRUILOWHULQJVSHFLILF
FDWHJRULHVRIVSDPHYHQPRUHDJJUHVVLYHO\
6HH(QDEOHDQG$GMXVW6SDP)LOWHUVRQ
SDJH 
9LUXV%ORFNLQJ(QDEOHGLVDEOHYLUXVEORFNLQJIRU
WKLVXVHU
6HWKRZIUHTXHQWO\WRVHQGWKLVXVHUD9LUXV
QRWLILFDWLRQ2UJDQL]DWLRQ'HIDXOWXVHVWKHVHWWLQJ
GHILQHGIRUWKHXVHUVRUJDQL]DWLRQ
UHFRPPHQGHG 
6HH9LUXV1RWLILFDWLRQ,QWHUYDORQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QERXQG6HUYLFHV2YHUYLHZ

6HQGHUV/LVWV0DQDJHDSSURYHGDQGEORFNHG
VHQGHUVIRUWKLVXVHU7KHVHDSSO\LQDGGLWLRQWR
WKRVHGHILQHGIRUWKHXVHUVRUJDQL]DWLRQ
(QWHUDGGUHVVHVVXFKDVPDLOLQJOLVWVIURPZKLFK
WKLVXVHUVKRXOGDOZD\VUHFHLYHPDLO $SSURYHG
5HFLSLHQWV 7KHXVHUUHFHLYHVPHVVDJHV
UHJDUGOHVVRIVSDPOLNHFRQWHQW
6HH $SSURYHGDQG%ORFNHG6HQGHU/LVWVRQ
SDJH 
0HVVDJH/LPLWV7UDFNKRZPDQ\PHVVDJHVWKLV
XVHUUHFHLYHVIRUWKHFXUUHQWGD\
,QJHQHUDOZHUHFRPPHQGOHDYLQJEODQNWKHGDLO\
PHVVDJHOLPLWIRUDXVHU6HWDQ\GHVLUHG
PHVVDJHOLPLWDWWKHRUJDQL]DWLRQOHYHO
<RXFDQHQWHUWREORFNDOOPHVVDJHVIRUWKLVXVHU
XVHIXOZKHQDXVHUKDVOHIWWKHFRPSDQ\ )RU
GHWDLOVVHH6HWDQ2UJDQL]DWLRQV0HVVDJH
/LPLWVRQSDJH 

8VHU6HWWLQJV
8VHU6HWWLQJV2YHUYLHZ

4XDUDQWLQH0DQDJHWKHVSDPYLUXVLQIHFWHG
PHVVDJHVRURWKHUILOWHUHGPHVVDJHVFXUUHQWO\LQ
WKHXVHUV4XDUDQWLQH

*HQHUDO6HWWLQJV9LHZWKHXVHUVSULPDU\HPDLO
DGGUHVVXVHU,'RUJDQL]DWLRQFUHDWLRQGDWHDQG
ZLUHOHVVVHWWLQJV<RXFDQDOVRFKDQJHWKHXVHUV
SULPDU\DGGUHVVKHUHRUDVVLJQWKHXVHUWRD
GLIIHUHQWRUJ
6HH8VHU*HQHUDO6HWWLQJVRQSDJH 

8VHUVDQG4XDUDQWLQHV



8VHU6HWWLQJV2YHUYLHZ

8VHU$FFHVV9LHZZKLFKVHWWLQJVWKLVXVHUKDV
SHUPLVVLRQWRYLHZRUPRGLI\LQWKH0HVVDJH
&HQWHU7KHVHVHWWLQJVDUHGHILQHGDWWKHRUJ
OHYHOEXW\RXFDQFKDQJHWKHPKHUHIRUDQ
LQGLYLGXDOXVHU
:$51,1*,I\RXFKDQJHDXVHUVVHWWLQJVKHUH

\RXFDQQRWWKHQPDQDJHWKHPDWWKHRUJOHYHO7R
PDLQWDLQWKHVDPHXVHUDFFHVVVHWWLQJVDFURVVDQ
RUJZHKLJKO\UHFRPPHQG\RXPDNHQRFKDQJHV
KHUHEXWPDQDJHDOOXVHUDFFHVVDWWKHRUJOHYHO
6HH$ERXWWKH0HVVDJH&HQWHURQSDJH 
$OLDVHV,IDXVHUUHFHLYHVHPDLODWPRUHWKDQRQH
DGGUHVV VXFKDVMRQDWKDQ#MXPERLQFFRPDQG
MRKQ#MXPERLQFFRP DGGWKHDGGLWLRQDO
DGGUHVVHVKHUHDVXVHUDOLDVHV6HH0DQDJH
8VHU$OLDVHVRQSDJH 

,QLWLDO3DVVZRUG6KRZVWKHSDVVZRUGDVVLJQHG
WRWKLVXVHUZKHQLWZDVILUVWDGGHGWRWKHVHUYLFH
RULQGLFDWHVWKDWWKHSDVVZRUGKDVEHHQFKDQJHG
8VHUVDUHSURPSWHGWRVHWDQHZSDVVZRUGZKHQ
WKH\ILUVWORJLQWRWKH0HVVDJH&HQWHUVR\RXFDQ
ILQGRXWKHUHZKHWKHUWKHXVHUKDVGRQHVR
5HVHW3DVVZRUG$OORZVDVVLJQLQJWKLVXVHUD
QHZWHPSRUDU\SDVVZRUG7KHXVHUQHHGVWKLV
SDVVZRUGWRDFFHVVWKH0HVVDJH&HQWHU RUWKH
$GPLQLVWUDWLRQ&RQVROHLIWKHXVHULVDQ
DGPLQLVWUDWRU )URPWKLVSDJHDQDGPLQLVWUDWRU
FDQFKRRVHWRVHQGDQRWLILFDWLRQWRWKHXVHUZKHQ
WKHSDVVZRUGLVUHVHW
5HTXLUHPHQWV7KHSDVVZRUGUHTXLUHPHQWVDUH
GHWHUPLQHGE\WKHDGPLQLVWUDWRUWKURXJKVHWWLQJV
RQWKHRUJDQL]DWLRQSDVVZRUGSROLFLHVSDJH
7KHVHUHTXLUHPHQWVDUHGLVSOD\HGRQWKH8VHU
3DVVZRUGSDJHIRUUHIHUHQFH)RULQIRUPDWLRQ
DERXWVHWWLQJSDVVZRUGUHTXLUHPHQWVIRUXVHUV
VHH6HW8VHU3DVVZRUG3ROLFLHVRQSDJH 
)RULQIRUPDWLRQDERXWUHVHWWLQJDXVHUV
SDVVZRUGVHH5HVHWD8VHUV3DVVZRUGRQ
SDJH 
6HHDOVR303$XWKHQWLFDWLRQRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHU6HWWLQJV2YHUYLHZ

6HHZKHWKHUWKHXVHUKDVHYHUORJJHGLQWRWKH
0HVVDJH&HQWHURUUHFHLYHGD:HOFRPH
QRWLILFDWLRQ VHQWZKHQWKHXVHULVILUVWDGGHGWR
WKHVHUYLFH 
<RXFDQDOVRVSHFLI\WKHDGGUHVVWRZKLFKWKH
XVHUVQRWLILFDWLRQVDUHVHQW1RUPDOO\WKLVLVWKH
XVHUVSULPDU\DGGUHVV+RZHYHULIDQ
DGPLQLVWUDWRULVPDQDJLQJWKHXVHUVVHUYLFH\RX
FDQDGGWKHDGPLQLVWUDWRUVDGGUHVVKHUH6HH
4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQVRQ
SDJH 

6XPPDU\
7KH6XPPDU\ER[ WRWKHULJKWRI,QERXQG6HUYLFHV FRQWDLQVWKHIROORZLQJ
LQIRUPDWLRQ
6XPPDU\2YHUYLHZ

8VHU,'

$XQLTXH,'IRUWKLVXVHUXVHIXOZKHQHVFDODWLQJ
DQLVVXHWR&XVWRPHU&DUH$XVHUVSULPDU\
HPDLODGGUHVVFDQEHFKDQJHGEXWLWV,'DOZD\V
UHPDLQVWKHVDPH

2UJDQL]DWLRQ

7KHXVHUVRUJDQL]DWLRQ&OLFNWKHOLQNWRJRWRWKDW
RUJV0DQDJHPHQWSDJH

&UHDWLRQ'DWH

7KHGDWHWKHXVHUZDVDGGHGWRWKHVHUYLFH

4XDUDQWLQH6WDWXV

,QGLFDWHVZKHWKHUDQ\QHZPHVVDJHVKDYHEHHQ
TXDUDQWLQHGVLQFHWKHXVHUODVWORJJHGLQWRWKH
0HVVDJH&HQWHU&OLFNWKHOLQNWRYLHZWKH
TXDUDQWLQH

$FWLYH

<HV1RLQGLFDWLQJZKHWKHUWKHXVHUKDVHYHU
ORJJHGLQWRWKH0HVVDJH&HQWHU

0DQDJH4XDUDQWLQHG0HVVDJHV

8VHUVDQG4XDUDQWLQHV



,QFRPLQJPHVVDJHVILOWHUHGDVVSDPRURWKHUZLVHGLYHUWHGIURPGHOLYHU\WRDXVHU
FDQEHSODFHGLQD4XDUDQWLQHZKHUHDGPLQLVWUDWRUVFDQJRWRUHYLHZDQGPDQDJH
WKHP<RXFDQTXDUDQWLQHHDFKXVHUVVXVSLFLRXVPHVVDJHVLQDVHSDUDWH8VHU
4XDUDQWLQH2U\RXFDQVHWXSDFHQWUDO4XDUDQWLQHIRUFROOHFWLQJDOOXVHUV
TXDUDQWLQHGPHVVDJHV
)URPD4XDUDQWLQH\RXFDQ

5HYLHZDQGVDIHO\RSHQTXDUDQWLQHGPHVVDJHVIRUDQDO\VLV

)LQGPHVVDJHVEDVHGRQVHQGHUVXEMHFWRUFRQWHQW

'HOLYHUOHJLWLPDWHPHVVDJHVWRWKHXVHU

'HOLYHUPHVVDJHV\RXZDQWWRUHYLHZIXUWKHUWR\RXURZQDGPLQLVWUDWRU
DFFRXQW

'HOHWHPHVVDJHV

1RWH8VHUVZLWKWKHDSSURSULDWH8VHU$FFHVVSHUPLVVLRQVFDQYLHZDQGPDQDJH

WKHLURZQTXDUDQWLQHGPHVVDJHVDWWKH0HVVDJH&HQWHU6HH$ERXWWKH
0HVVDJH&HQWHURQSDJH IRUGHWDLOV

(QDEOH8VHU4XDUDQWLQHV
<RXFDQTXDUDQWLQHPHVVDJHVFDXJKWE\&RQWHQW0DQDJHUILOWHUVVSDPILOWHUV
DQGYLUXVEORFNLQJLQLQGLYLGXDO8VHU4XDUDQWLQHVE\VHWWLQJWKHILOWHUVGLVSRVLWLRQ
WR8VHU4XDUDQWLQH
<RXFDQDOVRXVHGLIIHUHQWGLVSRVLWLRQVIRUGLIIHUHQWILOWHUV)RUH[DPSOH\RXPLJKW
TXDUDQWLQHHDFKXVHUVVSDP E\VHWWLQJWKHVSDPGLVSRVLWLRQWR8VHU
4XDUDQWLQH EXWKDYHYLUXVHVGHOHWHG E\VHWWLQJVWKHYLUXVGLVSRVLWLRQWR'HOHWH 
7RVHWGLVSRVLWLRQVVHH

(QDEOHDQG$GMXVW6SDP)LOWHUVRQSDJH 

&RQILJXUH,QERXQG9LUXV%ORFNLQJRQSDJH 

&UHDWHRU(GLWD&RQWHQW0DQDJHU)LOWHURQSDJH 

&UHDWH(GLW$WWDFKPHQW0DQDJHU)LOWHUVRQSDJH 

4XDUDQWLQH0HVVDJHV&HQWUDOO\
,QVWHDGRITXDUDQWLQLQJHDFKXVHUVVXVSLFLRXVPHVVDJHVVHSDUDWHO\\RXFDQ
FROOHFWDOOXVHUVSURKLELWHGFRQWHQWVSDPRUYLUXVHVLQDFHQWUDO4XDUDQWLQH7RGR
VRVHWWKHVSDPRUYLUXVGLVSRVLWLRQWR4XDUDQWLQH5HGLUHFWRUFRQILJXUH&RQWHQW
0DQDJHUILOWHUVWRFRS\PHVVDJHVWRDVSHFLILFTXDUDQWLQH,QHDFKFDVH\RX
VXSSO\DXVHUDGGUHVVZKRVH4XDUDQWLQH\RXZDQWWRXVH<RXFDQWKHQDFFHVV
WKHFHQWUDO4XDUDQWLQHVRUWPHVVDJHVDQGGHOHWHDQGGHOLYHUPHVVDJHVDV
GHVFULEHGEHORZIRUDQ\4XDUDQWLQH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXFDQDOVRTXDUDQWLQHPHVVDJHVFDXJKWE\$WWDFKPHQW0DQDJHUILOWHUVLQD
FHQWUDOTXDUDQWLQH'RWKLVE\VHWWLQJWKH$WWDFKPHQW0DQDJHUILOWHUVGLVSRVLWLRQ
WR4XDUDQWLQHRU%&&4XDUDQWLQH
7RVHWGLVSRVLWLRQVVHH

(QDEOHDQG$GMXVW6SDP)LOWHUVRQSDJH 

&RQILJXUH,QERXQG9LUXV%ORFNLQJRQSDJH 

&UHDWHRU(GLWD&RQWHQW0DQDJHU)LOWHURQSDJH 

&UHDWH(GLW$WWDFKPHQW0DQDJHU)LOWHUVRQSDJH 

$FFHVVD4XDUDQWLQH
<RXFDQJHWWRDXVHUV4XDUDQWLQHLQWKHIROORZLQJZD\V

)URPWKH+RPHSDJH3HUIRUPDVHDUFKXQGHU8VHU6KRUWFXWWKHQFOLFN
4XDUDQWLQH

)URPDXVHUOLVWRQWKH8VHUVWDE/RFDWHWKHXVHULQWKHOLVWDQGFOLFN

)URPWKHXVHUV2YHUYLHZSDJH8QGHU6HWWLQJVFOLFN4XDUDQWLQH

)URPWKHXVHUV2YHUYLHZSDJH,QWKH8VHU6XPPDU\DUHDFOLFN9LHZ
4XDUDQWLQH

'LVSOD\4XDUDQWLQHG0HVVDJHV
7RPDQDJHODUJHQXPEHUVRITXDUDQWLQHGPHVVDJHV\RXFDQILOWHUDQGVRUWWKH
GLVSOD\E\UHFLSLHQWRUVHQGHUDGGUHVVVXEMHFWWH[WRUWKHILOWHUWKDWTXDUDQWLQHG
WKHPHVVDJHV<RXFDQDOVRYLHZPHVVDJHVWKDWKDYHEHHQUHFHQWO\GHOHWHGRU
GHOLYHUHG
1RWH$8VHU4XDUDQWLQHGLVSOD\VWKHPRVWUHFHQWPHVVDJHV,IPRUHWKDQ

PHVVDJHVDUHTXDUDQWLQHG\RXQHHGWRGHOLYHURUGHOHWHVRPHRIWKHQHZHU
RQHVWRVHHWKHROGHURQHV
7RPDQDJHWKHGLVSOD\RITXDUDQWLQHGPHVVDJHV

 ,QWKHIRUPDERYHWKHOLVWRITXDUDQWLQHGPHVVDJHVFKRRVHWKHQXPEHURI
PHVVDJHVWRGLVSOD\SHUSDJH

8VHUVDQG4XDUDQWLQHV



 6HOHFWWKHW\SHRITXDUDQWLQHGWUDIILF\RXZDQWWRYLHZ

$OO0HVVDJHVWKDWDUHFXUUHQWO\TXDUDQWLQHGPHVVDJHVWKDWZHUH
TXDUDQWLQHGDQGGHOLYHUHGDQGPHVVDJHVWKDWZHUHTXDUDQWLQHGDQG
GHOHWHG

4XDUDQWLQHG0HVVDJHVWKDWDUHFXUUHQWO\TXDUDQWLQHG

'HOLYHUHG0HVVDJHVUHFHQWO\GHOLYHUHGIURPWKH4XDUDQWLQHWRWKHXVHU
RUDQDGPLQLVWUDWRU LIWKH\ZHUHGHOLYHUHGZLWKWKH0DUNHGDVGHOLYHUHG
RSWLRQ &RSLHVRIWKHVHDUHNHSWIRUWKUHHGD\VDQGWKHQGHOHWHG

7UDVKHG0HVVDJHVUHFHQWO\GHOHWHGIURPWKH4XDUDQWLQH FRSLHVRI
WKHVHDUHNHSWIRUWKUHHGD\VDQGWKHQGHOHWHG 

 7RYLHZPHVVDJHVEDVHGRQUHFLSLHQWVHQGHUDGGUHVVRUVXEMHFWHQWHUWH[WLQ
WKHILHOGVDERYHWKHFROXPQKHDGLQJV
)RUH[DPSOHLI\RXHQWHUPRUWJDJHLQWKH6XEMHFWILHOGDOOPHVVDJHVZKRVH
VXEMHFWLQFOXGHVPRUWJDJHDUHGLVSOD\HG
7RILQGPHVVDJHVEDVHGRQWKHILOWHUWKDWTXDUDQWLQHGWKHPFKRRVHDQRSWLRQ
IURPWKHOLVWDERYHWKH)LOWHUFROXPQ VHHEHORZIRUDGHVFULSWLRQRIWKHVH
RSWLRQV 
,I\RXDSSO\PXOWLSOHFULWHULDPHVVDJHVDUHGLVSOD\HGWKDWPHHWDOOFULWHULD
 $IWHUVXSSO\LQJ\RXUFULWHULDFOLFN$SSO\WRGLVSOD\WKHPDWFKLQJPHVVDJHV
2SWLRQVIRUVRUWLQJPHVVDJHVE\ILOWHU



$OO

6KRZDOOPHVVDJHV

$WWDFKPHQW0JU

$WWDFKPHQW0DQDJHUILOWHU RSWLRQDOIHDWXUHQRW
DYDLODEOHZLWKVRPHVHUYLFHSDFNDJHV

$WWDFKPHQW0JU%&&

$WWDFKPHQW0DQDJHU%&&ILOWHU RSWLRQDOIHDWXUH
QRWDYDLODEOHZLWKVRPHVHUYLFHSDFNDJHV

%XONVSDP

7KHEDVHOHYHOVSDPFDWHJRU\ILOWHU PD\LQFOXGH
FKDUDFWHULVWLFVRIWKHRWKHUVSDPILOWHUV 

&RQWHQW0JU

&RQWHQW0DQDJHUILOWHU RSWLRQDOIHDWXUH

&RQWHQW0JU%&&

&RQWHQW0DQDJHU%&&ILOWHU RSWLRQDOIHDWXUH

(DUO\'HWHFWLRQ 3HQGLQJ

(DUO\'HWHFWLRQILOWHU

*HW5LFK4XLFN

*HW5LFK4XLFNVSDPILOWHU

2%$WWDFKPHQW0JU

2XWERXQG$WWDFKPHQW0DQDJHUILOWHU RSWLRQDO
IHDWXUH

2%$WWDFKPHQW0JU%&&

2XWERXQG$WWDFKPHQW0DQDJHU%&&ILOWHU RSWLRQDO
IHDWXUH

2%&RQQHFWLRQ%ORFN

2XWERXQG&RQQHFWLRQ%ORFNILOWHU RSWLRQDOIHDWXUH

2%&RQWHQW0JU

2XWERXQG&RQWHQW0DQDJHUILOWHU RSWLRQDOIHDWXUH

2%&RQWHQW0JU%&&

2XWERXQG&RQWHQW0DQDJHU%&&ILOWHU RSWLRQDO
IHDWXUH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2%9LUXV

2XWERXQGYLUXVEORFNLQJ RSWLRQDOIHDWXUH

2UJ%ORFNHG6HQGHU

6HQGHULVRQWKHRUJV%ORFNHG6HQGHUVOLVW

5DFLDO

5DFLDOO\LQVHQVLWLYHVSDPILOWHU

6H[XDOO\([SOLFLW

$GXOWFRQWHQWVSDPILOWHU

6SHFLDO2IIHU

6SHFLDO2IIHUVVSDPILOWHU

8QGHOLYHUDEOH%RXQFH

2XWERXQGXQGHOLYHUDEOHERXQFHPHVVDJHV
RSWLRQDOIHDWXUH

8VHU%ORFNHG6HQGHU

6HQGHULVRQWKHXVHUV%ORFNHG6HQGHUVOLVW

9LUXV

9LUXVEORFNLQJ PHVVDJHFRQWDLQHGDYLUXV

7LS&OLFNDFROXPQKHDGLQJWRVRUWWKHPHVVDJHVE\WKDWKHDGLQJ

2SHQ4XDUDQWLQHG0HVVDJHV
<RXFDQVDIHO\YLHZWKHFRQWHQWRIDQ\PHVVDJHLQWKH8VHU4XDUDQWLQH
UHJDUGOHVVRILWVFRQWHQWE\FOLFNLQJWKHVXEMHFWOLQN$OOVFULSWLQJLVEORFNHGVR
\RXFDQWXQOHDVKDYLUXV+RZHYHULPDJHVHQFRGHGLQWKHPHVVDJHV+70/DUH
ORDGHGIURPWKHVHQGHUVUHPRWHVHUYHU'HSHQGLQJRQWKHVHQGHUWKLVPLJKW
VHQGDQLQGLFDWLRQWRWKHVSDPPHUWKDWWKHPHVVDJHKDVEHHQUHDGDQGWKHUHIRUH
KDVDYDOLGUHFLSLHQWUHVXOWLQJLQPRUHVSDPIURPWKHVDPHVHQGHU

'HOLYHURU'HOHWH4XDUDQWLQHG0HVVDJHV
$8VHU4XDUDQWLQHFDQFROOHFWWKRXVDQGVRIPHVVDJHV7RVWD\DKHDGRI
DFFXPXODWLQJVSDP\RXVKRXOGSURFHVVPHVVDJHVUHJXODUO\E\GHOHWLQJWKHP
GHOLYHULQJWKHPWRWKHXVHURUGHOLYHULQJWKHPWRDQDGPLQLVWUDWRUDFFRXQW
1RWH

4XDUDQWLQHGPHVVDJHVDUHKHOGIRUGD\VIURPWKHGDWHUHFHLYHGRUIRU
GD\VDIWHUWKH\DUHGHOHWHGRUGHOLYHUHGZKLFKHYHUFRPHVILUVW$IWHUWKDW
PHVVDJHVDUHGHOHWHGDXWRPDWLFDOO\

,IDXVHUVTXDUDQWLQHFRQWDLQVRYHUPHVVDJHVWKH'HOHWH$OOEXWWRQLV
DXWRPDWLFDOO\UHPRYHGIURPWKH-XQN9LUXV7UDVKDQG'HOLYHUHGWDEVLQ
0HVVDJH&HQWHU,QWKLVFDVH\RXGHOHWHRQO\VHOHFWHGPHVVDJHV XSWR
DWDWLPH RQDWDELQVWHDGRIDOOPHVVDJHVDWRQFH

7RGHOHWHRUGHOLYHUTXDUDQWLQHGPHVVDJHV

 2QWKH8VHU4XDUDQWLQHSDJHVHOHFWWKHFKHFNER[IRUHDFKPHVVDJH\RX
ZDQWWRGHOHWHRUGHOLYHU
 7RGHOHWHWKHVHOHFWHGPHVVDJHVFOLFN'HOHWH

8VHUVDQG4XDUDQWLQHV



 7RGHOLYHUWKHVHOHFWHGPHVVDJHVVHOHFWDQRSWLRQ

'HOLYHUWRRULJLQDOUHFLSLHQW'HOLYHUVVHOHFWHGPHVVDJHVWRWKHXVHUWR
ZKRPWKH\ZHUHRULJLQDOO\VHQW

'HOLYHUWRDGPLQLVWUDWRU'HOLYHUVVHOHFWHGPHVVDJHVWR\RXU
DGPLQLVWUDWRUDFFRXQW WKHDFFRXQWFXUUHQWO\ORJJHGLQWRWKH
$GPLQLVWUDWLRQ&RQVROH 

$OVRVHOHFWDQ\RIWKHVHRSWLRQV

0DUNDVGHOLYHUHG7KHPHVVDJHLVWDJJHGDVGHOLYHUHGDQGNHSWLQWKH
TXDUDQWLQHIRUDIHZGD\VEHIRUHEHLQJDXWRPDWLFDOO\GHOHWHG KHOSIXOIRU
WUDFNLQJPHVVDJHGHOLYHU\ 

9LUXVFOHDQEHIRUHGHOLYHULQJ0HVVDJHVZLWKDGHWHFWHGYLUXV
HPEHGGHGLQYDOLGFRQWHQW VXFKDVDGRFXPHQWDWWDFKPHQW DUH
FOHDQVHGDQGGHOLYHUHGYLUXVIUHH

 &OLFN3URFHVVWRGHOLYHUDOOVHOHFWHGPHVVDJHVDVVSHFLILHGDERYH

0DQDJH8VHU$OLDVHV

6RPHWLPHVXVHUVKDYHPRUHWKDQRQHDGGUHVVWKH\XVHWRUHFHLYHHPDLO)RU
H[DPSOHMRKQ#MXPERLQFFRPPLJKWOLNHWRUHFHLYHHPDLOIURPIULHQGVXVLQJKLV
DOLDVDGGUHVVVSRRQPDQ#MXPERLQFFRPDQGIURPH[WHUQDOFOLHQWVXVLQJWKH
PRUHIRUPDOMRQDWKDQBVPLWK#MXPERLQFFRP6LQFHPHVVDJHVWRDOOWKUHH
DGGUHVVHVJRWRWKHVDPHSHUVRQWKH\VKRXOGEHILOWHUHGWKHVDPHZD\DQG
VKDUHWKHVDPH8VHU4XDUDQWLQH
7RDVVRFLDWHDQDGGLWLRQDODGGUHVVZLWKDXVHUVRLWUHFHLYHVWKHVDPHILOWHULQJDQG
XVHVWKHVDPH4XDUDQWLQHDGGDXVHUDOLDV'RWKLVRQWKHXVHUV$OLDVHVSDJH
1RWH8VHUVZLWKDSSURSULDWH0HVVDJH&HQWHUDFFHVVFDQPDQDJHWKHLURZQXVHU
DOLDVHV6HH&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*,I$XWRPDWLF$FFRXQW&UHDWLRQLVHQDEOHGXVHUVDOLDVDGGUHVVHVFDQ

SRWHQWLDOO\EHDGGHGDXWRPDWLFDOO\WRWKHVHUYLFHDVLQGHSHQGHQWXVHUV7R
SUHYHQWWKLVIURPKDSSHQLQJDGGWKHXVHUDOLDVHVEHIRUHHQDEOLQJ$XWRPDWLF
$FFRXQW&UHDWLRQ

:KHQ8VHU$OLDVHV$UHQW1HFHVVDU\
8VHUDOLDVHVDUHW\SLFDOO\QHFHVVDU\RQO\IRUXVHUVZLWKSHUVRQDODOLDVHVWKDWDSSO\
RQO\IRUWKHPVHOYHV,IDJURXSRIXVHUVKDVDGGUHVVHVLQRWKHUGRPDLQVRU
VXEGRPDLQVRQHRIWKHIROORZLQJPHWKRGVRIDOLDVLQJLVSUREDEO\PRUH
DSSURSULDWH

'RPDLQ$OLDV,IXVHUVLQDGRPDLQDOVRKDYHDGGUHVVHVLQDQRWKHUGRPDLQ
IRUH[DPSOHLIXVHUV#MXPERLQFFRPKDYHDGGUHVVHVLQXVHUV#MXPERLQFQHW
\RXPLJKWZDQWWRDGGMXPERLQFQHWDVDGRPDLQDOLDVLQVWHDGRIDGGLQJ
LQGLYLGXDOXVHUDOLDVHV6HH$GGD'RPDLQ$OLDVRQSDJH 

6XEGRPDLQ6WULSSLQJ6LPLODUO\LIVRPHXVHUVLQDGRPDLQDOVRKDYH
DGGUHVVHVLQDVXEGRPDLQIRUH[DPSOHLIXVHUV#MXPERLQFFRPKDYH
DGGUHVVHVLQXVHUV#VDOHVMXPERLQFFRPVHWXSGRPDLQVXEVWULSSLQJIRUWKDW
GRPDLQLQVWHDGRIDGGLQJLQGLYLGXDOXVHUDOLDVHV6HH6XEGRPDLQ6WULSSLQJ
RQSDJH 

&DWFKDOO$FFRXQW7KLVLVDOHJDF\IHDWXUHWKDWLVDYDLODEOHWRVRPH
FXVWRPHUV,IRQHXVHUUHFHLYHVDOOWUDIILFIRUDQHQWLUHGRPDLQFRQILJXUHD
FDWFKDOODFFRXQWIRUWKDWGRPDLQ6HH$GGD&DWFKDOO$FFRXQW /HJDF\
)HDWXUH RQSDJH 

$GGD8VHU$OLDV
7RDGGDXVHUDOLDV

 /RFDWHWKHXVHUWRZKLFK\RXZDQWWRDGGWKHDOLDVIRUH[DPSOHE\FOLFNLQJD
XVHUDGGUHVVXQGHU2UJVDQG8VHUV!8VHUVRUE\SHUIRUPLQJDXVHUVHDUFK
 2QWKHXVHUV$OLDVHVSDJHHQWHUWKHDOLDVDGGUHVVLQWKH$OLDVHVILHOGWKHQ
FOLFN$GG
7RHQWHUPXOWLSOHDOLDVHVHQWHUDFRPPDVHSDUDWHGOLVWRIDGGUHVVHVLQWKH
$OLDVILHOGWKHQFOLFN$GG
:KHQ\RXDGGDQDOLDVWKURXJKWKH$GPLQLVWUDWLRQ&RQVROHWKHHPDLODGGUHVV
LVQRWFKHFNHGDJDLQVW\RXUPDLOVHUYHU
VXVHUOLVWVRLW
VSRVVLEOHWRDGGDQ\
DGGUHVVDWDGRPDLQ\RX
YHFRQILJXUHGLQWKHPHVVDJHVHUYLFH%HVXUH\RXU
DOLDVDGGUHVVHVDUHYDOLGDQGKDYHFRUUHVSRQGLQJHPDLODFFRXQWVRQ\RXU
PDLOVHUYHU
 ,IWKHDOLDV\RXDGGKDVDOUHDG\EHHQDGGHGDVDVHSDUDWHSULPDU\XVHU\RX
DUHDVNHGZKHWKHU\RXZDQWWRPHUJHWKHWZRDFFRXQWV&OLFN&RQILUPWR
PHUJHWKHDFFRXQWV7KLVDXWRPDWLFDOO\FRQYHUWVWKHSULPDU\DGGUHVVWRDQ
DOLDV

8VHUVDQG4XDUDQWLQHV



<RXFDQRQO\DGGDQDOLDVDGGUHVVIRUDGRPDLQXQGHUWKHVDPH(PDLO&RQILJ
RUJDQL]DWLRQDVWKHXVHU,I\RXWU\WRDGGDQDOLDVDGGUHVVIRUDGRPDLQWKDWLVQRW
OLVWHGLQWKHVDPH(PDLO&RQILJRUJDQL]DWLRQ\RXJHWDQHUURU
We can't create an alias for domain.com: Differing mail host

<RXFDQORFDWHDQDOLDVE\SHUIRUPLQJDVHDUFKRQWKH8VHUVWDE VHH6HDUFKIRU
8VHUVRQSDJH  :KHQ\RXFOLFNWKHDOLDVRUWKH4XDUDQWLQHLFRQLQWKH
VHDUFKUHVXOWV\RXJRWRWKH2YHUYLHZRU4XDUDQWLQHRIWKHSULPDU\XVHU
<RXFDQDGGVHYHUDOXVHUDOLDVHVDWRQFHXVLQJD%DWFK)LOHRU(=&RPPDQG6HH
WKH%XLOGLQJD%DWFK),OHVHFWLRQRIWKH,QWURGXFWLRQWR%DWFK3URFHVVLQJ
FKDSWHURIWKH%DWFK5HIHUHQFH*XLGH

5HPRYHD8VHU$OLDV
7RUHPRYHDXVHUDOLDV

*RWRWKHXVHUV$OLDVHVSDJHVHOHFWWKHDOLDV\RXZDQWWRUHPRYHWKHQFOLFN
5HPRYH
5HPRYLQJDXVHUDOLDVGHOHWHVLWFRPSOHWHO\IURPWKHPHVVDJHVHUYLFH

9LHZ8VHU$OLDVHV
7RYLHZXVHUDOLDVHV

 *RWR2UJV 8VHUV!8VHUV
 6HOHFWWKH,QFOXGHDOLDVHVFKHFNER[DQGHQWHUDQ\VHDUFKFULWHULD$OLDVHV
DUHOLVWHGLQLWDOLFV

8VHU*HQHUDO6HWWLQJV

8QGHU*HQHUDO6HWWLQJRQDXVHUV2YHUYLHZSDJH\RXFDQPDQDJHWKHXVHUV
SULPDU\DGGUHVVDQGRUJDQL]DWLRQUHIHUHQFHLWV,'DQGYLHZLWV:LUHOHVV
)RUZDUGLQJVHWWLQJV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RQILJXUHWKHVHWWLQJVDVGHVFULEHGEHORZWKHQFOLFN6DYHZKHQ\RXKDYH
ILQLVKHG
8VHU*HQHUDO6HWWLQJV
3ULPDU\$GGUHVV

7KHXVHUVSULPDU\HPDLODGGUHVV DVRSSRVHGWRDQ\
XVHUDOLDVHVLWPLJKWKDYH <RXFDQHQWHUDQHZDGGUHVV
KHUH

8VHU,'

$XQLTXH,'IRUWKLVXVHUXVHIXOZKHQHVFDODWLQJDQLVVXH
WR&XVWRPHU&DUH$XVHUVSULPDU\HPDLODGGUHVVFDQ
EHFKDQJHGEXWLWV,'DOZD\VUHPDLQVWKHVDPH

2UJDQL]DWLRQ1DPH

7KHXVHUVRUJDQL]DWLRQ(QWHUDQRWKHURUJWRPRYHWKH
XVHUWRWKDWRUJ6HH$GG'HOHWH0RYH8VHUVRQ
SDJH 

&UHDWLRQ'DWH

7KHGDWHWKHXVHUZDVDGGHGWRWKHVHUYLFH

:LUHOHVV
)RUZDUGLQJ

1RWH7KLVLVDOHJDF\IHDWXUHDYDLODEOHRQO\ZLWK

0HVVDJH&HQWHU&ODVVLF
,QGLFDWHVZKHWKHU:LUHOHVV)RUZDUGLQJLVDOORZHGDQGLI
VRZKHWKHUWKLVXVHUKDVLWHQDEOHG:LUHOHVV)RUZDUGLQJ
DOORZVWKHXVHUWRIRUZDUGPHVVDJHVWRDWH[WHQDEOHG
SKRQH3'$RURWKHUPRELOHGHYLFH
7KHVHWWLQJLVDYDLODEOHLQWKH0HVVDJH&HQWHULIWKHXVHU
KDVWKHSURSHU8VHU$FFHVVSHUPLVVLRQV VHH&RQWURO
:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH  
2Q:LUHOHVV)RUZDUGLQJLVDYDLODEOHIRUWKHXVHUZKR
KDVWXUQHGWKHIHDWXUHRQDWWKH0HVVDJH&HQWHU
2II:LUHOHVV)RUZDUGLQJLVDYDLODEOHIRUWKHXVHUEXWWKH
XVHUKDVQRWWXUQHGLWRQ
1RWDOORZHG:LUHOHVV)RUZDUGLQJLVQRWDYDLODEOHIRUWKLV
XVHU:LUHOHVVVHWWLQJVGRQRWDSSHDULQWKHXVHUV
0HVVDJH&HQWHUHYHQLIWKHXVHUKDVWKHSURSHU8VHU
$FFHVVVHWWLQJV
:$51,1*'RQRWFKDQJHWKLVVHWWLQJKHUHH[FHSWWR

FKRRVH1RWDOORZHG,I:LUHOHVV)RUZDUGLQJLVDOORZHG
XVHUVVKRXOGWXUQWKHIHDWXUHRQRURIIWKHPVHOYHVLQWKH
0HVVDJH&HQWHU
7LPH=RQH

$SSOLHVRQO\LI:LUHOHVV)RUZDUGLQJLVHQDEOHGIRUWKH
XVHU
7KHWLPH]RQHVHOHFWHGE\WKHXVHUIRUVFKHGXOLQJTXLHW
WLPHVZKHQPHVVDJHVVKRXOGQRWEHIRUZDUGHGWRWKH
XVHUVPRELOHGHYLFH
:$51,1*'RQRWFKDQJHWKLVVHWWLQJKHUH,WVKRXOG

LQVWHDGEHPDQDJHGE\XVHUVWKHPVHOYHVLQWKH
0HVVDJH&HQWHU

8VHUVDQG4XDUDQWLQHV



6HW8VHU3DVVZRUG3ROLFLHV

8QGHU3DVVZRUG3ROLFLHVRQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJH\RXFDQ
PDQDJHDQGFRQILJXUHSDVVZRUGSROLFLHVIRUDOOXVHUVLQDQRUJDQL]DWLRQLQFOXGLQJ
/HQJWK&RPSOH[LW\0D[LPXP$JH+LVWRU\DQG/RFNRXW7KUHVKROG
1RWHV

'HIDXOWSDVVZRUGSROLFLHVIRUDGPLQLVWUDWRUVDUHPRUHFRPSOH[)RU
LQIRUPDWLRQRQPLQLPXPUHTXLUHPHQWVIRUDGPLQLVWUDWRUSDVVZRUGVVHH
$GPLQLVWUDWRU3DVVZRUGVRQSDJH 

:KHQXVHUVDUHPRYHGWRDQRUJDQL]DWLRQWKDWKDVDGLIIHUHQWSDVVZRUGSROLF\
WKDQWKHLUSUHYLRXVRUJDQL]DWLRQWKH\DUHQRWUHTXLUHGWRFKDQJHWKHLUFXUUHQW
SDVVZRUGVDQGDGKHUHWRWKHQHZRUJ
VSDVVZRUGSROLF\$OVRZKHQWKH
SDVVZRUGSROLF\RIDQRUJDQL]DWLRQLVFKDQJHGWREHPRUHFRPSOH[H[LVWLQJ
XVHUVDUHQRWUHTXLUHGWRFKDQJHWKHLUFXUUHQWSDVVZRUGVWRPHHWWKHQHZ
FRPSOH[LW\UHTXLUHPHQWV

6HWWKHSROLFLHVDVGHVFULEHGEHORZWKHQFOLFN6DYHZKHQ\RXKDYHILQLVKHG
2UJDQL]DWLRQ3DVVZRUG3ROLFLHV

/HQJWK

5HTXLUHSDVVZRUGVWRKDYHDPLQLPXPQXPEHURI
FKDUDFWHUV WR 
1RWH)RUFXVWRPHUVZKREHJDQZLWKWKHHPDLO
SURWHFWLRQVHUYLFHEHIRUH0D\WKHGHIDXOWLV
IRUERWKXVHUVDQGDGPLQLVWUDWRUV)RUFXVWRPHUV
ZKREHJDQZLWKWKHVHUYLFH0D\DQGODWHUWKH
GHIDXOWLV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ3DVVZRUG3ROLFLHV

&RPSOH[LW\

:KHQ\RXUHTXLUHFRPSOH[SDVVZRUGV <HVRU1R 
SDVVZRUGVFDQQRWPDWFK(QJOLVKGLFWLRQDU\ZRUGVRU
WKHXVHUVHPDLODGGUHVVDQGWKH\PXVWFRQWDLQD
FRPELQDWLRQRIDWOHDVWWKUHHRIWKHIROORZLQJIRXU
FKDUDFWHUW\SHV

(QJOLVKXSSHUFDVHOHWWHUV $WKURXJK=

(QJOLVKORZHUFDVHOHWWHUV DWKURXJK]

1XPEHUV WKURXJK

6\PEROV VXFKDV

1RWH)RUFXVWRPHUVZKREHJDQZLWKWKHHPDLO
SURWHFWLRQVHUYLFHEHIRUH0D\WKHGHIDXOWLV12
IRUERWKXVHUVDQGDGPLQLVWUDWRUV)RUFXVWRPHUV
ZKREHJDQZLWKWKHVHUYLFH0D\DQGODWHUWKH
GHIDXOWLV<(6
0D[LPXP$JH

3DVVZRUGV1HYHUH[SLUHRUWKH\H[SLUHDIWHUWKLV
PDQ\GD\V WKURXJK :KHQWKLVSROLF\LVVHWD
XVHULVUHTXLUHGWRFKDQJHWKHSDVVZRUGXSRQQH[W
ORJLQ

+LVWRU\

8VHUVFDQ$OZD\VUHXVHSDVVZRUGVRUXVHUVFDQ
UHXVHSDVVZRUGVDIWHUDVSHFLILHGQXPEHURI
SDVVZRUGYHUVLRQVKDYHHODSVHG WKURXJK 

/RFNRXW7KUHVKROG

/RFNRXWXVHUVIRUIDLOHGORJLQDWWHPSWV1HYHURU
DIWHUDVHWQXPEHURIORJLQDWWHPSWV WR 
6HWWKHORFNRXWWRHQGDIWHUDVSHFLILHGQXPEHURI
PLQXWHV WKURXJK RUZKHQDQDGPLQLVWUDWRU
UHVHWVWKHSDVVZRUG

<RXFDQDOVRXVHDEDWFKFRPPDQGWRGLVSOD\WKHSDVVZRUGSROLF\IRUDQ
RUJDQL]DWLRQ$GGLWLRQDOO\\RXFDQFUHDWHDSDVVZRUGSROLF\IRUDQHZ
RUJDQL]DWLRQRUXSGDWHWKHSDVVZRUGSROLF\IRUDQH[LVWLQJRUJDQL]DWLRQ6HHWKH
SDVVZRUGBSROLF\GLVSOD\DQGSDVVZRUGBSROLF\XSGDWHFRPPDQGVLQWKH
&RPPDQGVFKDSWHURIWKH%DWFK5HIHUHQFH*XLGH

5HVHWD8VHUV3DVVZRUG
7RUHVHWDXVHUVSDVVZRUG

 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKH2UJVDQG8VHUVWDE
 &OLFNWKH8VHUVOLQN
 &OLFNWKHXVHUWRRSHQWKH8VHU2YHUYLHZSDJH

8VHUVDQG4XDUDQWLQHV



 ,QWKH6HWWLQJVVHFWLRQFOLFNWKH3DVVZRUGLFRQ
6HHWKHGHVFULSWLRQRIWKH8VHU3DVVZRUGSDJHEHORZIRULQIRUPDWLRQDERXW
KRZWRVHWSDVVZRUGV
 &OLFN6DYHZKHQ\RXDUHILQLVKHG

8VHU3DVVZRUG3DJH
,QLWLDO3DVVZRUG6KRZVWKHSDVVZRUGDVVLJQHGWRWKLVXVHUZKHQLWZDVILUVW
DGGHGWRWKHVHUYLFHRULQGLFDWHVWKDWWKHSDVVZRUGKDVEHHQFKDQJHG8VHUVDUH
SURPSWHGWRVHWDQHZSDVVZRUGZKHQWKH\ILUVWORJLQWRWKH0HVVDJH&HQWHUVR
\RXFDQILQGRXWKHUHZKHWKHUWKHXVHUKDVGRQHVR
5HVHW3DVVZRUG$OORZVDVVLJQLQJWKLVXVHUDQHZWHPSRUDU\SDVVZRUG7KH
XVHUQHHGVWKLVSDVVZRUGWRDFFHVVWKH0HVVDJH&HQWHU RUWKH$GPLQLVWUDWLRQ
&RQVROHIRUDQDGPLQLVWUDWRU )URPWKLVSDJHDQDGPLQLVWUDWRUFDQFKRRVHWR
VHQGDQRWLILFDWLRQWRWKHXVHUZKHQWKHSDVVZRUGLVUHVHW
5HSODFLQJWKHSDVVZRUGZLWKDWHPSRUDU\YDOXHDXWRPDWLFDOO\JHQHUDWHVD
FKDUDFWHUSDVVZRUGWKDWPHHWVFRPSOH[LW\UHTXLUHPHQWVDQGVHQGVDQRWLILFDWLRQ
WRWKHXVHUWKDWWKHSDVVZRUGKDVEHHQFKDQJHG8VHUVPXVWWKHQFKDQJHWKLV
SDVVZRUGZKHQWKH\ORJLQ,I\RXPDQXDOO\FKRRVHDWHPSRUDU\SDVVZRUGIRUWKLV
XVHUWKHSDVVZRUGPXVWPHHWWKHUHTXLUHPHQWVOLVWHGDWWKHERWWRPRIWKHSDJH
5HTXLUHPHQWV7KHSDVVZRUGUHTXLUHPHQWVDUHGHWHUPLQHGE\WKHDGPLQLVWUDWRU
WKURXJKVHWWLQJVRQWKHRUJDQL]DWLRQSDVVZRUGSROLFLHVSDJH7KHVHUHTXLUHPHQWV
ZLOOEHGLVSOD\HGRQWKH8VHU3DVVZRUGSDJHIRUUHIHUHQFH)RULQIRUPDWLRQDERXW
VHWWLQJSDVVZRUGUHTXLUHPHQWVIRUXVHUVVHH6HW8VHU3DVVZRUG3ROLFLHVRQ
SDJH 
7KHVHVHWWLQJVDUHXVHGZLWKDQRUJDQL]DWLRQXVLQJWKH303SDVVZRUGSROLF\
FRQILJXUDWLRQ6HH303$XWKHQWLFDWLRQRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXFDQDOVRXVHDEDWFKFRPPDQGWRIRUFHRQHXVHURUDOOXVHUVLQDQ
RUJDQL]DWLRQWRFKDQJHWKHLUSDVVZRUGVWKHQH[WWLPHWKH\ORJLQWRWKHV\VWHP
$GGLWLRQDOO\\RXFDQXVHDEDWFKFRPPDQGWRUHVHWDXVHUVSDVVZRUG6HHWKH
SDVVZRUGIRUFHBXSGDWHDQGSDVVZRUGUHVHWFRPPDQGVLQWKH&RPPDQGV
FKDSWHURIWKH%DWFK5HIHUHQFH*XLGH

3URWHFW<RXU0DLOLQJDQG'LVWULEXWLRQ/LVWV
<RXFDQSURWHFWPDLOLQJDQGGLVWULEXWLRQOLVWVIURPVSDPDQGYLUXVHV7KHVHOLVWV
DUHDGGUHVVHVWKDWGHOLYHUDPHVVDJHIURPRXWVLGH\RXUQHWZRUNWRDJURXSRI
SHRSOHLQ\RXUGRPDLQVXFKDVSDUWQHUV#\RXUBGRPDLQFRPRU
QRRQBF\FOHUV#\RXUBGRPDLQFRP2IWHQZKHQXVHUVFRPSODLQDERXWVSDP
SDVVLQJWKURXJKWKH\DUHUHFHLYLQJWKHVSDPWKURXJKWKHLUPHPEHUVKLSLQD
PDLOLQJOLVW
7RSURWHFWDPDLOLQJOLVWIURPVSDPDQGYLUXVHVDOLDVWKHPDLOLQJOLVWWRDQH[LVWLQJ
RUQHZXVHUDFFRXQW
:$51,1*'RQRWDGGWKHPDLOLQJOLVWDVDXVHUDFFRXQW8QGHUWKHVH

FLUFXPVWDQFHVWKHPDLOLQJOLVWLVWUHDWHGDVDXVHUDQGDOOPHPEHUVRIWKHPDLOLQJ
OLVWLQFOXGLQJWKRVHRXWVLGHRI\RXURUJDQL]DWLRQUHFHLYHWKHQRWLILFDWLRQVDQG
TXDUDQWLQHVXPPDULHV
<RXKDYHWZRRSWLRQVWRSURWHFWPDLOLQJOLVWV

$OLDVWKHPDLOLQJOLVWWRDQH[LVWLQJXVHUVXFKDVDQDGPLQLVWUDWRURUWKH
GHVLJQDWHGRZQHURIWKHPDLOLQJOLVW
&RQVLGHUDWLRQV7KHPDLOLQJOLVWUHFHLYHVWKHVDPHVHWWLQJVDVWKHXVHU
VSDPILOWHUVDSSURYHGDQGEORFNHGVHQGHUVHWFZKLFKPD\RUPD\QRWEH
DSSURSULDWHIRUWKHPDLOLQJOLVW

&UHDWHDQHZXVHUDFFRXQWIRUWKHPDLOLQJOLVWDQGDOLDVWKHPDLOLQJOLVW
DGGUHVVWRWKLVDFFRXQW<RXFDQFKRRVHWRVHQGWKHQRWLILFDWLRQVWRWKH
GHVLJQDWHGRZQHURIPDLOLQJOLVW
&RQVLGHUDWLRQV7KHDGYDQWDJHRIWKLVPHWKRGLVWKDW\RXFDQVSHFLI\WKHILOWHU
VHWWLQJVIRUWKHPDLOLQJOLVW+RZHYHUWKLVLVDQRWKHUXVHUDFFRXQWWRPDQDJH

7RDOLDVWKHPDLOLQJOLVWWRDQH[LVWLQJXVHU

 6HOHFWWKHXVHULQWKH$GPLQLVWUDWLRQ&RQVROH
 ,QWKH8VHU6HWWLQJVVHFWLRQVHOHFW$OLDVHV
 $GGWKHPDLOLQJDGGUHVVDVDQDOLDV
7KHPDLOLQJOLVWUHFHLYHVWKHVDPHSURWHFWLRQVDVWKHXVHU2QO\WKHUHJLVWHUHG
XVHUUHFHLYHVWKHQRWLILFDWLRQVDQGTXDUDQWLQHVXPPDU\
7RDOLDVWKHPDLOLQJOLVWWRDQHZXVHU

 'HVLJQDWHDQRZQHUIRUWKHPDLOLQJOLVW

8VHUVDQG4XDUDQWLQHV



7KHRZQHULVQRWUHTXLUHGWREHDPHPEHURIWKHPDLOLQJOLVW
 &UHDWHDXVHUIRUWKHPDLOLQJOLVW
$GGDXVHUWRUHSUHVHQWWKHPDLOLQJOLVW)RUH[DPSOH
LQIRBPDLOLQJBOLVW#MXPERLQFFRP7KLVXVHUVKRXOGQRWKDYHDQHPDLO
DFFRXQWRQ\RXUPDLOVHUYHU7KLVXVHUDFFRXQWVHUYHVRQO\IRUILOWHULQJDQGQRW
IRUPDLOWUDIILF
7KHXVHUFDQEHDGGHGWRDQ\XVHURUJDQL]DWLRQ7KHILOWHUVHWWLQJVIRUWKH
RUJDQL]DWLRQDSSO\WRWKHPDLOLQJOLVWVRWKLVPD\KHOS\RXFKRRVHWKH
DSSURSULDWHRUJDQL]DWLRQ
 6HWWKH1RWLILFDWLRQVDGGUHVV
6HOHFWWKHPDLOLQJOLVWXVHU8QGHU6HWWLQJVFOLFN1RWLILFDWLRQV$GGWKHOLVW
RZQHUVHPDLODGGUHVVWRWKH1RWLILFDWLRQDGGUHVV7KLVDOORZVRQO\WKHOLVWV
RZQHUWRUHFHLYHWKHTXDUDQWLQHVXPPDU\QRWLILFDWLRQVDQGSDVVZRUG
FKDQJHV
 &RQILJXUHILOWHULQJIRUWKHPDLOLQJOLVWXVHU
6HOHFWWKHPDLOLQJOLVWXVHUDFFRXQWDQGFRQILJXUH6SDP)LOWHULQJ$GGDQ\
DSSURYHGRUEORFNHGVHQGHUV
 6HOHFWWKHPDLOLQJOLVWXVHUDQGDGGWKHPDLOLQJOLVWDGGUHVVDVDQDOLDV
7KHPDLOLQJOLVWUHFHLYHVYLUXVDQGVSDPSURWHFWLRQ7KHXVHUVRQWKHPDLOLQJ
OLVWGRQRWUHFHLYHQRWLILFDWLRQV

6XVSHQGD8VHU
6XVSHQGDXVHUWRWHPSRUDULO\GLVDEOHDOOHPDLOILOWHULQJDQGWKHXVHUVDFFHVVWR
WKH0HVVDJH&HQWHU6XVSHQVLRQGRHVQRWGLVDEOHHPDLOIORZWRWKDWXVHU
:KHQ\RXVXVSHQGDXVHU

7KDWXVHUVDFFRXQWVHWWLQJVDUHVDYHG<RXFDQUHPRYHWKHVXVSHQVLRQE\
UHVHWWLQJWKHXVHU6HH5HVHWD8VHURQSDJH 

7KDWXVHUDSSHDUVLQWKHOLVWVRIXVHUVLQWKH$GPLQLVWUDWLRQ&RQVROHDQGLQ
UHSRUWVEXWILOWHULQJIRU6SDPDQG9LUXVLVWXUQHGRII1RQ$FFRXQW9LUXV
%ORFNLQJGRHVQRWSURYLGHYLUXVSURWHFWLRQIRUWKDWXVHUDVLWLVVWLOOD
UHJLVWHUHGDFFRXQW
1RWH7KH6WDWXVILHOGLQWKH8VHU6XPPDU\GRHVQRWUHIOHFWZKHWKHUXVHULV
VXVSHQGHGRQO\ZKHWKHUWKHXVHUKDVHYHUORJJHGLQWRWKH0HVVDJH&HQWHU

<RXDUHQRWELOOHGIRUVXVSHQGHGXVHUV

7RVXVSHQGDXVHU

 *RWRWKH2YHUYLHZSDJHRIWKHXVHU\RXZDQWWRVXVSHQG
 &OLFN6XVSHQG8VHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 :KHQDVNHGWRFRQILUPVXVSHQVLRQRIWKHXVHUPDNHWKHIROORZLQJRSWLRQDO
VHOHFWLRQV

'HOLYHUWKLVXVHU
VXQGHOLYHUHGPHVVDJHV'HOLYHUVDOOTXDUDQWLQHG
PHVVDJHVWRWKHXVHUV,QER[EHIRUHVXVSHQGLQJWKHXVHU

1RWLI\WKLVXVHURIVXVSHQVLRQ6HQGVWKHXVHUD6XVSHQVLRQ
QRWLILFDWLRQ

6XVSHQGWKLVXVHU
VIXWXUH0HVVDJH&HQWHUDFFHVV3UHYHQWVWKHXVHU
IURPORJJLQJLQWRWKH0HVVDJH&HQWHU,IWKHXVHUKDV8VHU$FFHVV
PRGLI\SULYLOHJHVIRU-XQN(PDLO6HWWLQJVRU9LUXV6HWWLQJV\RXPXVW
VHOHFWWKLVRSWLRQWRSUHYHQWWKHXVHUIURPORJJLQJLQWRWKH0HVVDJH
&HQWHUDQGUHHQDEOLQJILOWHULQJ

 &OLFN&RQILUP
<RXFDQVXVSHQGVHYHUDOXVHUVDWRQFHXVLQJD%DWFK)LOHRU(=&RPPDQG6HH
WKHVXVSHQGXVHUFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK5HIHUHQFH
*XLGH
7RUHPRYHWKHVXVSHQVLRQUHVHWWKHXVHU6HH5HVHWD8VHURQSDJH 

5HVHWD8VHU
<RXFDQXQGRFKDQJHVWRDXVHUVVHWWLQJVE\UHVHWWLQJWKDWXVHU7KLVDSSOLHVDOO
VHWWLQJVIURPWKH'HIDXOW8VHUDVVLJQHGWRWKHXVHUVRUJDQL]DWLRQ6HH0DQDJH
'HIDXOW8VHU7HPSODWHVRQSDJH 
<RXPLJKWZDQWWRUHVHWDXVHULI

7KH'HIDXOW8VHUDVVLJQHGWRWKHXVHUVRUJZDVPRGLILHGDQG\RXZDQWWKLV
XVHUWRDVVXPHWKHQHZVHWWLQJV

8VHU$FFHVVSHUPLVVLRQVZHUHFKDQJHGIRUWKLVXVHUDQGFDQQRORQJHUEH
FRQWUROOHGIURPWKHRUJOHYHO8VHU$FFHVV5HVHWWLQJWKHXVHUUHWXUQVFRQWURO
RIWKHVHVHWWLQJVWRWKHRUJOHYHO

6HYHUDOXQZDQWHGFKDQJHVZHUHPDGHIRUWKHXVHUDQG\RXZDQWWRHOLPLQDWH
DOORIWKHPDWRQFH

:$51,1*5HVHWWLQJDXVHUFKDQJHVPRVWRIWKHXVHUVSHUVRQDOVHWWLQJVWRWKH
'HIDXOW8VHUVHWWLQJV

7RUHVHWDXVHU

 *RWRWKHXVHUV2YHUYLHZSDJH
 &OLFN5HVHW8VHUDQGFRQILUPWKDW\RXZDQWWRUHVHWWKHXVHU
<RXFDQUHVHWVHYHUDOXVHUVDWRQFHXVLQJD%DWFK)LOHRU(=&RPPDQG6HHWKH
2UJ6HWWLQJV([DPSOHVVHFWLRQLQWKH([DPSOHVRI&RPPRQ7DVNVFKDSWHURI
WKH%DWFK5HIHUHQFH*XLGH

8VHUVDQG4XDUDQWLQHV



'RZQORDG8VHUVDQG6HWWLQJV
)URPWKH8VHUVRU8VHU6XPPDULHVSDJH\RXFDQGRZQORDGDWH[WOLVWRIXVHUV
DQGWKHLUVHWWLQJVDQGWKHQLPSRUWWKHWH[WLQWRDVSUHDGVKHHW)RUH[DPSOH\RX
FDQGRZQORDGWKHUHVXOWVRIDXVHUVHDUFKRUDOLVWRIDOOXVHUVLQDSDUWLFXODU
GRPDLQ
7RGRZQORDGXVHUVDQGVHWWLQJV

 *RWR2UJVDQG8VHUV!8VHUVWKHQFOLFNWKH'RZQORDG8VHUV6HWWLQJV
OLQNDWWKHWRSULJKWRIHLWKHUWKH8VHUVRU8VHU6XPPDULHVSDJH
 6DYHWKHUHVXOWDVDWH[WILOHWKHQLPSRUWWKDWILOHLQWRDVSUHDGVKHHWLQD
FRPPDVHSDUDWHGIRUPDW
7KHIROORZLQJILHOGVDUHOLVWHG
$GGUHVV

$GGUHVVRIWKHXVHUDFFRXQW

8VHU,'

8QLTXH,'QXPEHUIRUWKHXVHUDFFRXQW

1RWLFH$GGUHVV

$GGUHVVWRZKLFKQRWLILFDWLRQVIRUWKLVXVHUDUHVHQW

2UJ,'

8QLTXH,'IRUWKHRUJDQL]DWLRQFRQWDLQLQJWKHXVHU

-XQN0DLO)LOWHU

06SDP)LOWHULQJ2II
16SDP)LOWHULQJ2Q

)LOWHU%XON

0DVWHUILOWHUVHWWLQJWREORFNVSDP
11-15!1-5RQWKH8VHU0DQDJHPHQWSDJH
11/HQLHQW 1
120RGHUDWHO\/HQLHQW 2
130RGHUDWH 3
140RGHUDWHO\$JJUHVVLYH 4
15$JJUHVVLYH 5

)LOWHU$GXOW

6H[XDOFRQWHQWFDWHJRU\ILOWHUVHWWLQJIRUWKHXVHU
11-15!1-5RQWKH8VHU0DQDJHPHQWSDJH
112II 1
12/HQLHQW 2
130RGHUDWH 3
140RGHUDWHO\$JJUHVVLYH 4
15$JJUHVVLYH 5



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LOWHU*HW5LFK

*HW5LFK4XLFNFDWHJRU\ILOWHUVHWWLQJIRUWKHXVHU
6DPHVFDOHDV)LOWHU$GXOW

)LOWHU2IIHUV

6SHFLDO2IIHUVFDWHJRU\ILOWHUVHWWLQJIRUWKHXVHU
6DPHVFDOHDV)LOWHU$GXOW

)LOWHU5DFLDO

5DFLDOO\,QVHQVLWLYHFDWHJRU\ILOWHUVHWWLQJIRUWKHXVHU
6DPHVFDOHDV)LOWHU$GXOW

:LUHOHVV6WDWH

02Q
12II
21RWDOORZHG

9LUXV1RWLI\

)UHTXHQF\RIXVHUYLUXVQRWLILFDWLRQV
NULLXVHRUJDQL]DWLRQVHWWLQJ
06HQGLPPHGLDWHO\
16HQGRQHSHUGD\
9'LVDEOHYLUXVQRWLILFDWLRQV

9LUXV6WDWH

02Q
12II
21RWDOORZHG

$SSURYHG6HQGHUV

&RPPDVHSDUDWHGOLVWRIXVHUDSSURYHGVHQGHUV

$SSURYHG5HFLSLHQWV

&RPPDVHSDUDWHGOLVWRIXVHUDSSURYHGUHFLSLHQWV

%ORFNHG6HQGHUV

&RPPDVHSDUDWHGOLVWRIXVHUEORFNHGVHQGHUV

:HE/RFNHG

00HVVDJH&HQWHU$FFHVVLVHQDEOHG
10HVVDJH&HQWHU$FFHVVLVGLVDEOHG

7LPH=RQH

7LPH]RQHIRU:LUHOHVV

0HVVDJH/LPLWHG

07KHXVHU
VPHVVDJHOLPLWKDVQRWEHHQUHDFKHG
17KHXVHU
VPHVVDJHOLPLWKDVEHHQUHDFKHG

0HVVDJH&RXQW

$SSUR[LPDWHQXPEHURIPHVVDJHVUHFHLYHGZLWKLQRQH
GD\

0HVVDJH/LPLW

0D[LPXPQXPEHURIPHVVDJHVSHUGD\
NULLLIWKHUHLVQROLPLW

0VJ4XDUDQWLQHG

01RTXDUDQWLQHGPHVVDJHVVLQFHODVW0HVVDJH

&HQWHUORJLQ
17KHUHDUHTXDUDQWLQHGPHVVDJHVVLQFHODVW

0HVVDJH&HQWHUORJLQ

8VHUVDQG4XDUDQWLQHV



7URXEOHVKRRW8VHUV
+RZGR,SURWHFWLQWHUQDOGLVWULEXWLRQRUPDLOLQJOLVWVIURPVSDPDQGYLUXVHV"

'RWKLVE\DGGLQJHDFKOLVWWRWKHVHUYLFHHLWKHUDVDXVHURUDOLDVHGWRDXVHU
6HH3URWHFW<RXU0DLOLQJDQG'LVWULEXWLRQ/LVWVRQSDJH 
0DLOIURPH[WHUQDOPDLOLQJOLVWVLVEHLQJIDOVHO\ILOWHUHGDVVSDP:KDWVKRXOG,
GR"

8VHUVFDQDGGWKHVHDGGUHVVHVWRDVSHFLDOOLVWWKDWDSSURYHVLQFRPLQJPDLO
EDVHGRQWKHDGGUHVVLQLWV7RDQG&&ILHOGV<RXFDQGRWKLVRQWKHXVHUV
2YHUYLHZSDJH XQGHU6HQGHU/LVWV RUWKHXVHUFDQGRWKLVDWWKH0HVVDJH
&HQWHU6HH $SSURYHGDQG%ORFNHG6HQGHU/LVWVRQSDJH 
+RZGR,PRGLI\DOOXVHUVLQDGRPDLQ"

7RPDNHFKDQJHVWRDOOXVHUV\RXQHHGWRDGMXVWWKHLQGLYLGXDOXVHUUHFRUGVDV
ZHOODVWKHGHIDXOWXVHU WKHWHPSODWHIRUQHZXVHUFUHDWLRQ 7KLVLVSHUIRUPHG
PRVWHIILFLHQWO\E\FUHDWLQJDEDWFKILOHXVLQJWKHPRGLI\XVHUFRPPDQG
 *RWR2UJVDQG8VHUV!8VHUVDQGVHOHFW\RXU$FFRXQWRUJIURPWKH&KRRVH
2UJSXOOGRZQOLVW
 (QWHUWKHFKDUDFWHUDQGWKHQWKHGRPDLQQDPHWKHQFOLFN6HDUFK
7KLVSHUIRUPVDVHDUFKDFURVVDOORI\RXURUJDQL]DWLRQVIRUXVHUDGGUHVVHV
XVLQJWKDWGRPDLQUHWXUQLQJWKHILUVWXVHUV
 &OLFN'RZQORDG8VHUV6HWWLQJV
 6HOHFWDQGFRS\DOORIWKHOLQHVWKDWKDYHHPDLODGGUHVVHV
 2SHQDWH[WHGLWRU LIXVLQJ0LFURVRIW8QWDSSHGWXUQZRUGZUDSRII DQGSDVWH
WKHWH[W6DYHWKHILOHXVLQJWKHILOHH[WHQVLRQFVY
 8VLQJDVWDQGDUGVSUHDGVKHHWSURJUDPVXFKDV0LFURVRIW([FHORSHQWKH
&69ILOH\RXVDYHGLQ6WHS
D 'HOHWHDOOFROXPQVH[FHSWWKHRQHFRQWDLQLQJWKHHPDLODGGUHVVHV
E $GGDFROXPQWRWKHOHIWRIWKHDGGUHVVHVFROXPQ
F

)LOOWKDWFROXPQZLWKWKHZRUGPRGLI\XVHU

G ,QDVPDQ\FROXPQVDVQHFHVVDU\WRWKHULJKWRIWKHDGGUHVVHVFROXPQ
HQWHUILHOG YDOXHSDLUV VHHWKH2UJVDQG8VHUV!%DWFKSDJHIRUDOLQNWR
8VHUILHOGDQGYDOXHLQIRUPDWLRQRQWKH6XPPDULHVOLQNRUWKH%DWFK
5HIHUHQFH*XLGH
H 6DYHWKHILOHDJDLQDVD&69ILOH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 /RDGWKHILOHFUHDWHGLQ6WHSLQWRDWH[WHGLWRUDQGUHSODFHDOORFFXUUHQFHVRI
PRGLI\XVHUZLWKPRGLI\XVHUWRUHPRYHWKHFRPPDDQGDGGDVSDFH0DNH
VXUHWKHUHLVDFRPPDEHWZHHQWKHXVHUVDGGUHVVDQGWKHILHOGVDQG
EHWZHHQHDFKILHOG YDOXHSDLU7KHUHVXOWVKRXOGORRNVRPHWKLQJOLNHWKLV
H[DPSOH
modifyuser msmith@sales.jumboinc.com, junkmail_filter=0,
virus_notify=9

6DYHUHVXOWDVD7;7ILOH
 <RXFDQQRZYDOLGDWHWKLVILOHDQGXSORDGLWDVDEDWFKILOH6HHWKH
,QWURGXFWLRQWR%DWFK3URFHVVLQJLQWKH%DWFK5HIHUHQFH*XLGHIRUGHWDLOVRQ
KRZWRVXEPLWWKHEDWFKFRPPDQG
+RZGR,GHOHWHDOOXVHUVLQDGRPDLQE\EDWFKILOH"

8VHWKHVWHSVLQWKHLWHPDERYH +RZGR,PRGLI\DOOXVHUVLQDGRPDLQ" WR


FUHDWHDEDWFKILOHZKLFKXVHVWKHGHOHWHXVHUEDWFKFRPPDQGLQVWHDGRIWKH
PRGLI\XVHUFRPPDQG'HIDXOWXVHUVFDQQRWEHGHOHWHGLQWKLVZD\6HH0DQDJH
'HIDXOW8VHU7HPSODWHVRQSDJH IRUGHWDLOV
+RZGR,EORFNDOOWUDIILFWRDQDGGUHVV"

7KHVHUYLFHSDVVHVWUDIILFWKURXJKLIWKHUHLVQRDVVRFLDWHGXVHUDFFRXQW7REORFN
DOOWUDIILFWRDQDGGUHVVFUHDWHDXVHUDFFRXQWIRUWKHDGGUHVVDQGVHWWKHXVHUV
'DLO\0HVVDJH/LPLWWR
 *RWR2UJVDQG8VHUV!8VHUV
 (QWHUWKH8VHUDGGUHVVDQGFOLFN6HDUFK
 &OLFNWKHXVHUDGGUHVVDQGFOLFN0HVVDJH/LPLWVLQWKH,QERXQG6HUYLFHV
VHFWLRQ
 6FUROOGRZQWRWKHERWWRPRIWKHSDJHDQGVHWWKH'DLO\0HVVDJH/LPLWILHOGWR
 ]HUR 
 &OLFN6DYH
:K\GRHVDXVHUUHFHLYHDPHVVDJHZLWKWKHWLWOH0DLO/LPLW([FHHGHG"

(LWKHUWKHXVHURUWKHRUJDQL]DWLRQFRQWDLQLQJWKHXVHUKDVD'DLO\0HVVDJH/LPLW
VHW7KDWOLPLWKDVEHHQUHDFKHG
 *RWR2UJVDQG8VHUV!8VHUV
 (QWHUWKHXVHUDGGUHVVLQWKH)LQG8VHUILHOGDQGFOLFN6HDUFK <RXPD\QHHG
WRXVHWKH&KRRVH2UJSXOOGRZQPHQXWRVHOHFWWKHRUJFRQWDLQLQJWKHXVHU 
 &OLFNWKHXVHUDGGUHVV
 &OLFN0HVVDJH/LPLWVLQWKH,QERXQG6HUYLFHVVHFWLRQRIWKHSDJH
 ,IWKHOLPLWLVQRWOLVWHGWKHUHLWLVLPSRVHGRQWKHRUJDQL]DWLRQWKDWFRQWDLQVWKH
XVHUVRFOLFN9LHZ2UJ/HYHO0HVVDJH/LPLWV

8VHUVDQG4XDUDQWLQHV



7KHOLPLWLVFRQILJXUHGWKHUH
&KDQJLQJWKLVOLPLWGRHVQRWUHVWRUHPDLOIORZWRWKHXVHU
+RZFDQ,YLHZDOLVWRIDOOP\XVHUDOLDVHV"

<RXFDQVHHDOLVWRIXVHUVDQGDOLDVHVWKURXJKWKH$GPLQLVWUDWLRQ&RQVROH
 *RWR2UJVDQG8VHUV!8VHUV
 6HOHFWWKH,QFOXGHDOLDVHVFKHFNER[WKHQFOLFN6HDUFK
 <RXVHHDOLVWRIDOOXVHUVDQGWKHLUDOLDVHVLQ\RXURUJVWUXFWXUH
 7RQDUURZWKLVVHDUFK\RXFDQHQWHUVSHFLDOFULWHULDLQWRWKH)LQG8VHUWH[W
ER[
<RXFDQDOVRVHHDOLVWRIDOLDVHVLQWKH8VDJH'HWDLOV<RXPXVWEHORJJHGLQDV
DQDGPLQLVWUDWRURQWKH$FFRXQWOHYHORUJWRGRVR
 *RWR2UJVDQG8VHUVWKHQFOLFNWKH$FFRXQWOHYHORUJDQL]DWLRQLQWKHOLVWRI
RUJDQL]DWLRQV
 ,QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHVFUROOGRZQWR2UJDQL]DWLRQ6HWWLQJV
DQGFOLFN8VDJH'HWDLOV
 2QWKH0RQWKO\8VDJH'HWDLOVSDJHJRWR$OWHUQDWH$GGUHVVHV
<RXVHHDOLVWRIDOLDVDGGUHVVHVVRUWHGE\RUJDQL]DWLRQ7KLVLQIRUPDWLRQLV
FRPSLOHGPRQWKO\VRUHFHQWFKDQJHVDUHQRWEHLQFOXGHGLQWKLVUHSRUW

+HDOWK&KHFN8SGDWH8VHU6HWWLQJV
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRUWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKHVHUYLFHE\
PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ
&OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJV
DQGLGHQWLI\DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW8VHWKHLQVWUXFWLRQVEHORZ
WRPDNHDQ\DGMXVWPHQWVLIQHFHVVDU\WR\RXUXVHUVHWWLQJV

8QILOWHUHG0DLODQG8QUHJLVWHUHG8VHUV
<RXDUHUHTXLUHGWRUHJLVWHUDOOYDOLGHPDLODGGUHVVHVZLWKWKHPHVVDJHVHFXULW\
VHUYLFH$Q\XQUHJLVWHUHGDGGUHVVZLOOEHXQILOWHUHGDQG\RXUPDLOVHUYHUZLOOQHHG
WRSURFHVVODUJHTXDQWLWLHVRIVSDPPHVVDJHVVHQWWRLQYDOLGUHFLSLHQWV
+HDOWK&KHFNZLOOGLVSOD\WKHQXPEHURIPHVVDJHVWKDWZHUHGHOLYHUHGXQILOWHUHG
WR\RXUPDLOVHUYHUGXULQJWKHSDVWGD\V
)RULQVWUXFWLRQVRQDGGLQJXVHUVWRWKHPHVVDJHVHFXULW\VHUYLFHVHH$GG
'HOHWH0RYH8VHUVRQSDJH DQG0DQDJH8VHU$OLDVHVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

5HODWHG7RSLFV

$GG'HOHWH0RYH8VHUV

0DQDJH8VHU$OLDVHV

+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV

+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS

+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV

8VHUVDQG4XDUDQWLQHV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

$GPLQLVWUDWRUV

&KDSWHU 

$ERXW$GPLQLVWUDWRUVDQG$XWKRUL]DWLRQ
$GPLQLVWUDWRUVKDYHDFFHVVWRWKH$GPLQLVWUDWLRQ&RQVROHZKHUHXVHUVDQG
RUJDQL]DWLRQVDUHPDQDJHG(DFKDGPLQLVWUDWRUPXVWKDYHDXVHUDFFRXQWDQG
DVVLJQHGSULYLOHJHVWRDFFHVVRUJDQL]DWLRQV$GPLQLVWUDWRUSULYLOHJHVDUHDVVLJQHG
E\FUHDWLQJDQDXWKRUL]DWLRQUHFRUG7KHDXWKRUL]DWLRQUHFRUGGRHVQWQHHGWREHLQ
WKHVDPHRUJDQL]DWLRQDVWKHDGPLQLVWUDWRUWKHDXWKRUL]DWLRQUHFRUGFDQEH
DQ\ZKHUHLQWKHRUJDQL]DWLRQKLHUDUFK\,QDGGLWLRQDQDGPLQLVWUDWRUFDQKDYH
PXOWLSOHDXWKRUL]DWLRQUHFRUGVZLWKGLIIHUHQWSULYLOHJHVDVVLJQHGWRYDULRXV
RUJDQL]DWLRQVWKURXJKRXWWKHKLHUDUFK\
7KHSULYLOHJHVDUHDXWRPDWLFDOO\SURSDJDWHGGRZQWKHKLHUDUFK\:KHQDQ
DXWKRUL]DWLRQUHFRUGLVFUHDWHGIRUDQDGPLQLVWUDWRULQDQRUJDQL]DWLRQWKH
DGPLQLVWUDWRUKDVSULYLOHJHVIRUWKDWRUJDQL]DWLRQDQGDOORILWVVXERUJDQL]DWLRQV
)RUGHWDLOHGUHIHUHQFHLQIRUPDWLRQIRUWKHSULYLOHJHVVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

$GPLQLVWUDWRUVDQGWKH2UJDQL]DWLRQ+LHUDUFK\
:KHQDQH[LVWLQJDGPLQLVWUDWRUFUHDWHVDQHZDXWKRUL]DWLRQUHFRUGIRUDXVHU
DFFRXQWWKDWXVHUEHFRPHVDQDGPLQLVWUDWRUDQGLVJUDQWHGDGPLQLVWUDWLYH
SULYLOHJHVDQGDFFHVVWRWKH$GPLQLVWUDWLRQ&RQVROH
$QDXWKRUL]DWLRQUHFRUGLVDVVLJQHGWRDQRUJDQL]DWLRQ'HSHQGLQJRQWKH
DXWKRULW\VHWWLQJVWKHDGPLQLVWUDWRULVDEOHWRYLHZDQGPRGLI\FHUWDLQDVSHFWVRI
WKHRUJDQL]DWLRQVXFKDVFRQILJXULQJVSDPILOWHUVHWWLQJV7KHQHZDGPLQLVWUDWRUV
UHFRUGFDQEHLQWKHVDPHRUJDQL]DWLRQDVWKHH[LVWLQJDGPLQLVWUDWRUVUHFRUGRULQ
DVXERUJDQL]DWLRQ
7RSURYLGHDVFDODEOHDGPLQLVWUDWLYHIUDPHZRUNWKDWFDQVHUYHDODUJHXVHUEDVH
ZKLOHPDLQWDLQLQJWKHVHFXULW\RIHDFKRUJDQL]DWLRQWKHDGPLQLVWUDWLYHKLHUDUFK\LV
OLQNHGWRWKHRUJDQL]DWLRQDOKLHUDUFK\

$GPLQLVWUDWRUV



$XWKRULW\3ULYLOHJH3URSDJDWLRQ
,QDQRUJDQL]DWLRQKLHUDUFK\DGPLQLVWUDWRUSULYLOHJHVDUHSURSDJDWHGGRZQWKH
RUJDQL]DWLRQDOWUHH7KHIROORZLQJH[DPSOHLOOXVWUDWHVKRZDGPLQLVWUDWLYHDXWKRULW\
DIIHFWVPDQDJHPHQWSULYLOHJHVLQWKHRUJDQL]DWLRQ

7KH-XPER,QFDFFRXQWDGPLQLVWUDWRUPDLQWDLQVDXWKRULW\RYHUERWKWKH1HZ<RUN
DQG&KLFDJRHPDLOFRQILJVDQGDOOVXERUJDQL]DWLRQV
$GPLQ%LVDVVLJQHGDQDXWKRUL]DWLRQUHFRUGDQGSULYLOHJHVIRUWKH1HZ<RUNHPDLO
FRQILJ$GPLQ%WKHUHIRUHKDVSULYLOHJHVWRFRQILJXUHDQGPDQDJHWKH&XVWRPHU
6HUYLFHDQG6\VWHPVRUJDQL]DWLRQV$GPLQ%DOVRKDVWKHVDPHSULYLOHJHVRYHU
DQ\VXERUJDQL]DWLRQVRI&XVWRPHU6HUYLFHDQG6\VWHPV
6LQFH$GPLQ%KDVQRDXWKRUL]DWLRQUHFRUGLQWKH&KLFDJRHPDLOFRQILJ
RUJDQL]DWLRQ$GPLQ%FDQQRWYLHZRUPRGLI\DQ\&KLFDJRRUJDQL]DWLRQV

/LPLWLQJ$XWKRULW\
$QDGPLQLVWUDWRULVOLPLWHGWRPDQDJLQJWKHRUJDQL]DWLRQZKHUHKHRUVKHKDV
DXWKRULW\DQGFDQPDQDJHDQ\VXERUJDQL]DWLRQVDVZHOO7KHVSHFLILFSULYLOHJHV
DVVLJQHGWRWKDWDGPLQLVWUDWRUDUHLQKHULWHGGRZQWKHKLHUDUFK\XQOHVVDQRWKHU
DXWKRUL]DWLRQUHFRUGFKDQJLQJWKDWDXWKRULW\LVDGGHGWRDVXERUJDQL]DWLRQ
$QDGPLQLVWUDWRUVDFFHVVWRDQRUJDQL]DWLRQLVGHWHUPLQHGE\WKHFORVHVW
DXWKRUL]DWLRQUHFRUGLQWKHRUJDQL]DWLRQKLHUDUFK\RULQDGLUHFWSDUHQWRIWKH
RUJDQL]DWLRQ$QDXWKRUL]DWLRQUHFRUGFUHDWHGDWDSHHURUORZHUOHYHOWDNHV
SUHFHGHQFHRYHUDQDXWKRUL]DWLRQUHFRUGDWDKLJKHUOHYHO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$SHHUDGPLQLVWUDWRUFDQPRGLI\DQGGHOHWHDQRWKHUDGPLQLVWUDWRUVSULYLOHJHVLILW
LVDVVLJQHGWRWKHVDPHRUJDQL]DWLRQE\FOLFNLQJ'HOHWHRQWKH$XWKRUL]DWLRQ/LVW
SDJH7KLVGRHVQRWUHPRYHWKHLPSDFWHGDGPLQLVWUDWRUDVDXVHU,WUHPRYHVWKH
DGPLQLVWUDWRUVDXWKRUL]DWLRQUHFRUGIRUWKLVRUJDQL]DWLRQ,IWKLVLVWKHLPSDFWHG
DGPLQLVWUDWRUVRQO\DXWKRUL]DWLRQUHFRUGWKLVXVHULVQRORQJHUDQDGPLQLVWUDWRU
DQGLVQRWDOORZHGWRORJLQWRWKH$GPLQLVWUDWLRQ&RQVROH7KHSXUSRVHRIWKLV
IXQFWLRQDOLW\LVWRSURYLGHDTXLFNZD\WRUHPRYHDFFHVVWRWKH$GPLQLVWUDWLRQ
&RQVROHLQVSHFLDOFLUFXPVWDQFHV
7KLVH[DPSOHLOOXVWUDWHVKRZLQVHUWLRQRIDXWKRUL]DWLRQUHFRUGVLQVXE
RUJDQL]DWLRQVLPSDFWVWKHDGPLQLVWUDWLYHFRQWUROWKDWLVDYDLODEOHIURPWKDWSRLQW
GRZQLQWKHKLHUDUFK\7KHH[DPSOHVKRZVRQHDGPLQLVWUDWRUZLWKIRXUGLIIHUHQW
DXWKRUL]DWLRQUHFRUGVWKDWQDUURZH[SDQGDQGEORFNDGPLQLVWUDWRUDFFHVV

 7KHDGPLQLVWUDWRUKDVDQDXWKRUL]DWLRQUHFRUGDVVLJQHGLQWKH1HZ<RUN
RUJDQL]DWLRQ7KLVUHFRUGLQFOXGHVSULYLOHJHVWRUHDG RUYLHZ DQGPRGLI\XVHU
VHWWLQJV
 7KLVDXWKRULW\LVLQKHULWHGWRWKH&XVWRPHU6HUYLFHRUJDQL]DWLRQ7KH
DGPLQLVWUDWRUFDQYLHZDQGPRGLI\XVHUVHWWLQJVLQWKLVRUJDQL]DWLRQ
 $WWKH6\VWHPVRUJDQL]DWLRQRXUDGPLQLVWUDWRUKDVDQHZDXWKRUL]DWLRQUHFRUG
ZLWKSULYLOHJHVOLPLWHGWRMXVWUHDGLQJXVHUVHWWLQJV7KHDGPLQLVWUDWRUFDQRQO\
UHDGDQGQRWPRGLI\XVHUVHWWLQJVIRUWKHVXERUJDQL]DWLRQV,7DQG
2SHUDWLRQV

$GPLQLVWUDWRUV



 )RUWKH,76XSSRUWRUJDQL]DWLRQRXUDGPLQLVWUDWRUVIXOOUHDGDQGPRGLI\
SULYLOHJHVDUHUHVWRUHG$QHZDXWKRUL]DWLRQUHFRUGZLWKIXOOUHDGDQGPRGLI\
SULYLOHJHVLVDVVLJQHGWRWKLVRUJDQL]DWLRQ$QGLQWXUQWKHVHSULYLOHJHVDUH
LQKHULWHGLQWKH:HE*URXS,7RUJDQL]DWLRQ
 )RUEXVLQHVVUHDVRQVWKLVFRPSDQ\OLPLWVDGPLQLVWUDWLYHDFFHVVWRWKH
5HVHDUFK2SVRUJDQL]DWLRQKLHUDUFK\WRDVHOHFWVHWRIDGPLQLVWUDWRUV6LQFH
RXUDGPLQLVWUDWRULVQRWRQHRIWKRVHVKHLVEORFNHGE\DQHZDXWKRUL]DWLRQ
UHFRUGZLWKQRSULYLOHJHV DOOUHDGDQGPRGLI\ULJKWVDUHEODQN 7KLVUHFRUGLV
DVVLJQHGWRWKH5HVHDUFK2SVRUJDQL]DWLRQ

0XOWLSOH$XWKRUL]DWLRQ5HFRUG8SGDWHV
:KHQDQDGPLQLVWUDWRUKDVPXOWLSOHDXWKRUL]DWLRQUHFRUGVZLWKLQDQRUJDQL]DWLRQ
KLHUDUFK\FKDQJHVWRWKHVHUHFRUGVDUHXSGDWHGGRZQWKHRUJDQL]DWLRQDOWUHH
XQOHVVDQDGPLQLVWUDWRUFKDQJHVDQDXWKRUL]DWLRQUHFRUGVHWWLQJLQDVXE
RUJDQL]DWLRQ7KHIROORZLQJH[DPSOHLOOXVWUDWHVKRZFKDQJHVLQRQHDXWKRULW\
UHFRUGDIIHFWWKHDXWRPDWLFXSGDWHVDFURVVPXOWLSOHDXWKRUL]DWLRQUHFRUGV

 ([DPSOHVRILQLWLDOLQKHULWDQFHDQGDVXERUJDQL]DWLRQUHFRUGFKDQJH
D 7KHWRSOHYHODXWKRUL]DWLRQUHFRUGDVVLJQHGWRWKH1HZ<RUNRUJDQL]DWLRQ
KDVWKHUHDGRQO\SULYLOHJHIRUPDQDJLQJVSDPILOWHUV
E :KHQFUHDWHGWKH&XVWRPHU6HUYLFHDQG6\VWHPVDXWKRUL]DWLRQUHFRUGV
LQKHULWWKH1HZ<RUNDXWKRUL]DWLRQVHWWLQJ%RWKKDYHUHDGRQO\SULYLOHJHV
IRUPDQDJLQJVSDPILOWHUV
F



,QWKH6\VWHPVUHFRUGWKHDFFRXQWDGPLQLVWUDWRUHQDEOHVWKH6SDP
)LOWHUVPRGLI\SULYLOHJH$WWKLVSRLQWWKH6SDP)LOWHUVPRGLI\SULYLOHJHLV
QRORQJHUXSGDWHGLIHLWKHUSDUHQWRUJDQL]DWLRQVUHFRUGFKDQJHV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 ([DPSOHRIWKHPRGLI\SULYLOHJHLQWKH6\VWHPVUHFRUGQRWXSGDWLQJ
D ,QWKHWRSOHYHO1HZ<RXUDXWKRUL]DWLRQUHFRUGWKHDFFRXQWDGPLQLVWUDWRU
WXUQVRIIWKH6SDP)LOWHUVSULYLOHJHV
E ,QWKH&XVWRPHU6HUYLFHDXWKRUL]DWLRQUHFRUGWKH6SDP)LOWHUVVHWWLQJV
DUHDXWRPDWLFDOO\XSGDWHGWRWKH1HZ<RUNUHFRUGFKDQJHV
F

,QWKH6\VWHPVDXWKRUL]DWLRQUHFRUGWKH6SDP)LOWHUVUHDGRQO\SULYLOHJH
DXWRPDWLFDOO\XSGDWHV6LQFHWKHPRGLI\SULYLOHJHZDVFKDQJHGDIWHUWKH
LQLWLDOVHWWLQJVLWGRHVQRWFKDQJH

 ([DPSOHRIFKDQJLQJDUHFRUGWKDWXSGDWHVVXERUJDQL]DWLRQV
D 7KHWRSOHYHO1HZ<RUNRUJDQL]DWLRQGRHVQRWFKDQJHLQWKLVH[DPSOH
E ,QWKH&XVWRPHU6HUYLFHUHFRUGWKHDGPLQLVWUDWRUFKDQJHVWKH6SDP
)LOWHUVSULYLOHJHWRUHDGRQO\$WWKLVSRLQWWKLVUHDGSULYLOHJHLVQRORQJHU
XSGDWHGZKHQWKHSDUHQW1HZ<RUNUHFRUGFKDQJHV
F

,QWKH6\VWHPVUHFRUGDVXERUJDQL]DWLRQWKH6SDP)LOWHUVSULYLOHJH
XSGDWHVWRUHDGRQO\VLQFHWKHSDUHQWVVHWWLQJKDVFKDQJHG7KHPRGLI\
SULYLOHJHFKDQJHGLQVWHSGRHVQRWFKDQJH

$GPLQLVWUDWRUV



&UHDWH$GPLQLVWUDWRUVDQG0DQDJH$XWKRUL]DWLRQ5HFRUGV
:KHQ\RXFUHDWHDQDGPLQLVWUDWRU

&KHFN\RXUDXWKRUL]DWLRQUHFRUG<RXUDXWKRUL]DWLRQUHFRUGQHHGVWKH$GG
8VHUV$VVLJQ$XWKRULW\DQG$VVLJQ3HHU$XWKRULW\ RSWLRQDO SULYLOHJHV

$GG8VHUV,IWKHQHZDGPLQLVWUDWRULVQRW\HWDXVHULQWKHV\VWHP\RX
PXVWKDYHIXOO$GG8VHUVSULYLOHJHVIRUWKHRUJDQL]DWLRQZKHUH\RXDUH
DGGLQJWKHQHZDGPLQLVWUDWRU)RUPRUHLQIRUPDWLRQVHH7KH0HVVDJH
6HFXULW\$XWKRUL]DWLRQ5HIHUHQFH$OO6WDQGDUG3ULYLOHJHVFKDSWHUV
$GG8VHUVSULYLOHJH

$VVLJQ$XWKRULW\7RFUHDWHQHZDXWKRUL]DWLRQUHFRUGVIRUXVHUVLQ\RXU
RUJDQL]DWLRQDQGVXERUJDQL]DWLRQVDQGWRYLHZRUHGLWH[LVWLQJ
DXWKRUL]DWLRQUHFRUGVIRUXVHUVLQ\RXURUJDQL]DWLRQDQGVXE
RUJDQL]DWLRQV\RXPXVWKDYHIXOO$VVLJQ$XWKRULW\SULYLOHJHV)RUPRUH
LQIRUPDWLRQVHH7KH0HVVDJH6HFXULW\$XWKRUL]DWLRQ5HIHUHQFH$OO
6WDQGDUG3ULYLOHJHVFKDSWHUV$VVLJQ$XWKRULW\SULYLOHJH

$VVLJQ3HHU$XWKRULW\7RFUHDWHDSHHUDGPLQLVWUDWRUUHFRUGLQWKHVDPH
RUJDQL]DWLRQDVRQHRI\RXUDGPLQLVWUDWRUUHFRUGV\RXPXVWKDYHWKH
0RGLI\$VVLJQ3HHU$XWKRULW\SULYLOHJH)RUPRUHLQIRUPDWLRQVHH7KH
0HVVDJH6HFXULW\$XWKRUL]DWLRQ5HIHUHQFH$OO6WDQGDUG3ULYLOHJHV
FKDSWHUV$VVLJQ3HHU$XWKRULW\SULYLOHJH
)RUIXUWKHULQIRUPDWLRQRQYLHZLQJ\RXUDXWKRUL]DWLRQUHFRUGVHH9LHZLQJ
DQG(GLWLQJ$XWKRUL]DWLRQ5HFRUGVRQSDJH ,I\RXDVWKHPDQDJLQJ
DGPLQLVWUDWRUGRQRWKDYHWKHVHSULYLOHJHVFRQWDFW\RXUDFFRXQW
DGPLQLVWUDWRU



&UHDWHDXVHU7KHQHZDGPLQLVWUDWRUPXVWEHDQH[LVWLQJXVHULQWKH
V\VWHP,IWKHXVHUGRHVQRWDOUHDG\H[LVW\RXPXVWFUHDWHDQHZXVHU)RU
PRUHLQIRUPDWLRQDERXWKRZWRDGGDQHZXVHUVHH$GG'HOHWH0RYH
8VHUVRQSDJH 

'HILQHWKHQHZDGPLQLVWUDWRU'HFLGLQJZKDWW\SHRIDGPLQLVWUDWRUWR
FUHDWHLVDFULWLFDOSUHOLPLQDU\VWHSEHIRUHFRQILJXULQJWKHQHZDGPLQLVWUDWRU,W
LVFRPPRQIRURQHDGPLQLVWUDWRUWRKDYHVHYHUDODGPLQLVWUDWLYHMREV7KLV
DGPLQLVWUDWRUVFRQILJXUDWLRQLVDFRPELQDWLRQRIWKHDGPLQLVWUDWRUW\SHV
GHVFULEHGLQWKLVFKDSWHU)RUDFKDUWFRPSDULQJGLIIHUHQWDGPLQLVWUDWRUW\SHV
VHH&RPSDULQJ7\SHVRI$GPLQLVWUDWRUVRQSDJH 

'HFLGHZKHUHWRSODFHWKHDXWKRUL]DWLRQUHFRUGV2QFHWKHDGPLQLVWUDWRU
W\SHLVGHWHUPLQHGGHFLGHZKDWSDUWRI\RXURUJDQL]DWLRQKLHUDUFK\WKHQHZ
DGPLQLVWUDWRUZLOOPDQDJH7KLVLVZKHUH\RXDVVLJQWKHDGPLQLVWUDWRUV
DXWKRUL]DWLRQUHFRUGV,QVRPHLQVWDQFHVDQDGPLQLVWUDWRUKDVVHYHUDO
UHFRUGVDVVLJQHGWRGLIIHUHQWRUJDQL]DWLRQV6HH7\SHVRI$GPLQLVWUDWRUVRQ
SDJH 

&UHDWHDQDGPLQLVWUDWRU&UHDWHWKHQHZDGPLQLVWUDWRUDQGFRQILJXUHWKH
DXWKRUL]DWLRQUHFRUG)ROORZWKHLQVWUXFWLRQVLQ&UHDWLQJDQ$GPLQLVWUDWRURQ
SDJH :KHQ\RXDUHUHDG\WRSRSXODWHWKHDGPLQLVWUDWRUVDXWKRUL]DWLRQ
UHFRUGVHH7\SHVRI$GPLQLVWUDWRUVRQSDJH IRUWKHUHFRPPHQGHG
SULYLOHJHVHWWLQJVIRUHDFKW\SHRIDGPLQLVWUDWRU

,IQHHGHGFXVWRPL]HWKHDXWKRUL]DWLRQUHFRUG8VHWKHGHWDLOHGUHIHUHQFH
LQIRUPDWLRQIRUHDFKSULYLOHJHWRFXVWRPL]H\RXUDGPLQLVWUDWRUVVHWWLQJV6HH
7KH0HVVDJH6HFXULW\$XWKRUL]DWLRQ5HIHUHQFH0HVVDJH$UFKLYLQJ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3ULYLOHJHV$OO6WDQGDUG3ULYLOHJHVDQG,QERXQG0DLO3URFHVVLQJFKDSWHUV
1RWH$QDFFRXQWDGPLQLVWUDWRUZLWKWKH$VVLJQ3HHU$XWKRULW\SULYLOHJHHQDEOHG

FDQFUHDWHDQGFKDQJHVHWWLQJVIRUDSHHUDFFRXQWOHYHODGPLQLVWUDWRU

&UHDWLQJDQ$GPLQLVWUDWRU
7RFUHDWHDQHZDGPLQLVWUDWRU

 ,IWKHXVHUGRHVQRWDOUHDG\H[LVWFUHDWHDXVHUDFFRXQWIRUWKHDGPLQLVWUDWRU
6HH$GG'HOHWH0RYH8VHUVRQSDJH IRUPRUHLQIRUPDWLRQ
 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!$XWKRUL]DWLRQV

 &KRRVHWKHRUJDQL]DWLRQZKHUHWKHDGPLQLVWUDWRUVKRXOGKDYHSULYLOHJHV
 &OLFN/LVW

 (QWHUWKHDGPLQLVWUDWRUVHPDLODGGUHVVLQWKH8VHUILHOGDQGFOLFN$GG
UHFRUG
 (GLWDQGVHWWKHSULYLOHJHV\RXZDQWWRJLYHWKHDGPLQLVWUDWRU)RUPRUH
LQIRUPDWLRQRQUHFRPPHQGHGVHWWLQJVIRUFRPPRQDGPLQLVWUDWRUW\SHVVHH
7\SHVRI$GPLQLVWUDWRUVRQSDJH 

$GPLQLVWUDWRUV



:$51,1*0RGLILFDWLRQVWRWKHDXWKRUL]DWLRQUHFRUGWDNHHIIHFWLPPHGLDWHO\

8QOLNHPRGLI\LQJDXVHURURUJDQL]DWLRQ\RXGRQRWKDYHWRFOLFNDVXEPLW
EXWWRQWRVDYHWRWKHDXWKRUL]DWLRQUHFRUG
,IWKHDGPLQLVWUDWRUQHHGVDFFHVVWRVXSSRUWSOHDVHFRQWDFWWKHDSSURSULDWH
VXSSRUWFKDQQHO
 7KHQHZDGPLQLVWUDWRUUHFHLYHVDWHPSRUDU\SDVVZRUGIRUWKH$GPLQLVWUDWLRQ
&RQVROH<RXFDQYLHZWKLVSDVVZRUGLQWKH8VHUSDJHIRUWKHQHZ
DGPLQLVWUDWRU:KHQWKHDGPLQLVWUDWRUORJVLQIRUWKHILUVWWLPHWKH
DGPLQLVWUDWRULVSURPSWHGWRFKDQJHWKHSDVVZRUG
7KLVQHZSDVVZRUGDOVREHFRPHVWKHSDVVZRUGIRUWKHDGPLQLVWUDWRUV
0HVVDJH&HQWHU

9LHZLQJDQG(GLWLQJ$XWKRUL]DWLRQ5HFRUGV
 *RWR2UJV 8VHUV!$XWKRUL]DWLRQV
 ,QWKH$XWKRUL]DWLRQVSDJHFKRRVHDQRUJDQL]DWLRQIURPWKH&KRRVH2UJ
SXOOGRZQOLVWRUHQWHUDQDGPLQLVWUDWRUVDGGUHVVDQGGHOHWHWKHWH[WLQWKH
E\RUJDQL]DWLRQILHOG LIDQ\ 

 &OLFN/LVW
 <RXVHHDOLVWRIXVHUVZKRKDYHDXWKRUL]DWLRQUHFRUGV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

([DPSOHRIUHVXOWVE\RUJDQL]DWLRQ

1RWH%\VHOHFWLQJD8VHU\RXVHHDOORIWKHRWKHURUJDQL]DWLRQVWKLVXVHUFDQ

DGPLQLVWHU
([DPSOHRIUHVXOWVE\DGGUHVV

1RWH$GPLQLVWUDWRUVZKRKDYHDXWKRUL]DWLRQUHFRUGVLQWKHVDPHRUJDQL]DWLRQ

SHHUDGPLQLVWUDWRUV FDQHGLWHDFKRWKHUVDXWKRUL]DWLRQUHFRUGV
 ,QDQHPHUJHQF\RUXQGHUVSHFLDOFLUFXPVWDQFHVDQDGPLQLVWUDWRUFDQGHOHWH
DSHHUDGPLQLVWUDWRU)RUH[DPSOHEFKDG#FRUSMXPERLQFFRPFDQGHOHWHWKH
1HZ<RUNDXWKRUL]DWLRQUHFRUGDVVLJQHGWRDEUDGOH\#FRUSMXPERLQFFRP
&OLFN'HOHWHWRGHOHWHDSHHUDGPLQLVWUDWRUVDXWKRUL]DWLRQUHFRUG
1RWH7KLVGRHVQRWGHOHWHWKHDGPLQLVWUDWRUVXVHUUHFRUG

 &OLFN(GLWSURILOHWRGLVSOD\WKHDGPLQLVWUDWRU
VDXWKRUL]DWLRQUHFRUGIRUWKDW
RUJDQL]DWLRQ

$GPLQLVWUDWRUV



 (GLWWKHDGPLQLVWUDWRUV5HDGRU0RGLI\SULYLOHJHV
D :LWKWKH5HDGSULYLOHJHDQDGPLQLVWUDWRUFDQYLHZVHWWLQJVDQG
FRQILJXUDWLRQV
E :LWKWKH0RGLI\SULYLOHJHDQDGPLQLVWUDWRUFDQHGLWVHWWLQJVDQG
FRQILJXUDWLRQV)RUUHFRPPHQGHGDGPLQLVWUDWRUSULYLOHJHVHWWLQJVVHH
UHFRPPHQGDWLRQVIRUHDFKW\SHRIDGPLQLVWUDWRULQ7\SHVRI
$GPLQLVWUDWRUVRQSDJH 
F

,IWKHSULYLOHJHFKHFNER[HVDUHJUH\HGRXW\RXGRQRWKDYHSULYLOHJHVWR
HGLWWKHDGPLQLVWUDWRUVDXWKHQWLFDWLRQUHFRUG&RQWDFW\RXUDSSURSULDWH
VXSSRUWFKDQQHO

G <RXKDYHWKHRSWLRQRIDVVLJQLQJDFDWHJRU\RISULYLOHJHV VXFKDV8VHU
6HWWLQJV RUDVSHFLILFSULYLOHJHZLWKLQWKDWFDWHJRU\ VXFKDV$GG
8VHUV %\VHOHFWLQJDFDWHJRU\DOOSULYLOHJHVLQWKHFDWHJRU\DUH
VHOHFWHG<RXFDQWKHQGHVHOHFWVSHFLILFSULYLOHJHVLIQHFHVVDU\
:$51,1*8QOLNHPRGLI\LQJDXVHUUHFRUGRURUJDQL]DWLRQUHFRUG\RXGRQRW

KDYHWRFOLFND6XEPLWEXWWRQWRHQIRUFHFKDQJHVRUDGGLWLRQVWRWKH
DXWKRUL]DWLRQUHFRUG0RGLILFDWLRQVWRWKHDXWKRUL]DWLRQUHFRUGWDNHSODFH
LPPHGLDWHO\7KHUHLVQRRSSRUWXQLW\WRFDQFHOFKDQJHV

$GPLQLVWUDWRUVDQG323$XWKHQWLFDWLRQ
1RWH323$XWKHQWLFDWLRQLVDOHJDF\IHDWXUHRIWKHPHVVDJHVHFXULW\VHUYLFH,I
\RXZRXOGOLNHWRNQRZPRUHRULI\RXKDYHDQ\TXHVWLRQVSOHDVHFRQWDFW
6XSSRUW
$XWKHQWLFDWLQJXVHUVWKURXJK323DXWKHQWLFDWLRQSDVVHVXQHQFU\SWHGSDVVZRUGV
DFURVVWKH,QWHUQHW%HFDXVHWKDWZRXOGLQWURGXFHDVHFXULW\ULVNDGPLQLVWUDWRUV
QHYHUDXWKHQWLFDWHXVLQJ323:KHQ\RXFUHDWHDQDGPLQLVWUDWRULQDQ
RUJDQL]DWLRQZKLFKXVHV323DXWKHQWLFDWLRQ303ZLOOEHXVHGLQVWHDG
$XWKHQWLFDWLRQE\FURVVDXWKRUL]DWLRQDQGE\303LVVHFXUHDQGWKHUHIRUH
DFFHSWDEOHIRUDGPLQLVWUDWRUORJLQ)RUPRUHLQIRUPDWLRQVHH 8VHU
$XWKHQWLFDWLRQRQSDJH 

7\SHVRI$GPLQLVWUDWRUV
7RVLPSOLI\WKHUDQJHRISRVVLEOHDGPLQLVWUDWRUFRQILJXUDWLRQVWKLVVHFWLRQ
GHVFULEHVWKHFRPPRQW\SHVRIDGPLQLVWUDWRUVZKHUHWRSODFHWKHLUDXWKRUL]DWLRQ
UHFRUGVDQGUHFRPPHQGHGSULYLOHJHVHWWLQJV8VHWKHVHGHVFULSWLRQVDVDJXLGH
WKDW\RXFDQFXVWRPL]H,WLVFRPPRQIRUDQDGPLQLVWUDWRUVMREWREHFRPSRVHGRI
VHYHUDODGPLQLVWUDWLYHW\SHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHDGPLQLVWUDWRUW\SHVDUH

$FFRXQW$GPLQLVWUDWRUV7KHWRSOHYHOIXOO\DXWKRUL]HGHPDLODGPLQLVWUDWRU

0RQLWRU$GPLQLVWUDWRUV2EVHUYHWKHDFWLYLW\DQGVWDWXVRIWKHKLHUDUFK\

&RPSOLDQFH2IILFHUVDQG6HFXULW\$GPLQLVWUDWRUV3UHYHQWLOOHJDODQG
XQHWKLFDOFRQGXFWDFURVVWKHDFFRXQWKLHUDUFK\

$UFKLYH$GPLQLVWUDWRUV7KLVLQFOXGHVWKH$UFKLYH6HFXULW\$GPLQLVWUDWRU
$UFKLYH6HDUFK$XGLW5HWHQWLRQDQG,QYHVWLJDWRU6HFXULW\DGPLQLVWUDWRUVIRU
WKHDFFRXQW 0HVVDJH$UFKLYLQJLVDYDLODEOHRSWLRQDOO\IRUDQDGGLWLRQDOIHH

(PDLO&RQILJ$GPLQLVWUDWRUV0DLQWDLQPDLOIORZDQGVHUYHUFRQQHFWLRQV

2UJDQL]DWLRQ3ROLF\$GPLQLVWUDWRUV0DQDJHFRPPRQVHWWLQJVDQGVHUYLFHV

8VHU$GPLQLVWUDWRUV0DQDJHWKHGD\WRGD\XVHUKHOSGHVNQHHGV

&RPSDULQJ7\SHVRI$GPLQLVWUDWRUV

$FFRXQW
$GPLQ

0RQLWRU
$GPLQ

&RPSOLDQFH
(PDLO 2UJ
6HFXULW\
$UFKLYH &RQILJ 3ROLF\
$GPLQV
$GPLQV $GPLQ $GPLQ

6XVSHQGDQG
5HVHW8VHUV

UHDG
PRGLI\

6HDUFK8VHU
4XDUDQWLQHV

UHDG
PRGLI\

$GG'HOHWH
0RYH8VHUV

UHDG
PRGLI\

0HVVDJH
&HQWHU
6HWWLQJV

UHDG
PRGLI\

&UHDWHDQ
$GPLQLVWUDWRU

UHDG
PRGLI\

UHDG
PRGLI\

$GG'HOHWH
2UJDQL]DWLRQV

UHDG
PRGLI\

UHDG
PRGLI\

*HQHUDWHDQG
9LHZ5HSRUWV

UHDG
PRGLI\

1RWLILFDWLRQV

RUJ XVHU
UHDG
PRGLI\

$OHUWV

RUJ XVHU
UHDG
PRGLI\

0DQDJH
'RPDLQV

UHDG
PRGLI\

8VHU
$GPLQ
UHDG
PRGLI\

UHDG
PRGLI\

UHDG

UHDG
PRGLI\
UHDG
PRGLI\

UHDG

UHDG

UHDG

UHDG

UHDG
PRGLI\

PRGLI\

UHDG
PRGLI\

QRWLILFDWLRQV
UHDGPRGLI\

UHDG
PRGLI\

UHDG
PRGLI\

UHDG

QRWLI\
UHDG
PRGLI\

XVHUV
UHDG
PRGLI\

UHDG
PRGLI\

UHDG

DOHUWV
UHDG
PRGLI\
UHDG

UHDG

UHDG
PRGLI\

$GPLQLVWUDWRUV



$FFRXQW
$GPLQ

0RQLWRU
$GPLQ

&RPSOLDQFH
(PDLO 2UJ
6HFXULW\
$UFKLYH &RQILJ 3ROLF\
$GPLQV
$GPLQV $GPLQ $GPLQ

8VHU
$GPLQ

6SDP)LOWHUV
6HQGHU/LVWV
7UDIILF/LPLWV
9LUXV(DUO\
'HWHFWLRQ
4XDUDQWLQH

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

,QGXVWU\
+HXULVWLFV

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

$UFKLYH
6HFXULW\
6HDUFK
'LVFRYHU\
$XGLW
5HWHQWLRQ
,QYHVWLJDWRU



UHDGPRGLI\

2XWERXQG
0DLO
3URFHVVLQJ

UHDG
PRGLI\

,QERXQG
'HOLYHU\
0DQDJHPHQW
6SRROLQJ7/6

UHDG
PRGLI\

6\VWHP7HVWV

UXQ

(QFU\SWLRQ
6HUYLFHV

UHDG
PRGLI\

'LUHFWRU\
6\QF

UHDG
PRGLI\

$WWDFKPHQW
0DQDJHU

UHDG7/6

UHDG
PRGLI\

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

UHDG

UXQ

UXQ

UXQ

UXQ

UXQ

UHDG

UHDG

UHDG
PRGLI\

UHDG
PRGLI\

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

&RQWHQW
0DQDJHU

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

3RVWLQL
0HVVDJH
$UFKLYLQJ

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

3RVWLQL:HE
6HFXULW\DQG
&RPSOLDQFH

UHDG
PRGLI\

UHDG

UHDG

UHDG
PRGLI\

UHDG

PRGLI\

PRGLI\

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

UHDG7/6

UHDG
DQGRU
PRGLI\

RSWLRQDO

PRGLI\

$FFRXQW$GPLQLVWUDWRUV
$QDFFRXQWDGPLQLVWUDWRUPDQDJHVWKHWRSOHYHODFFRXQWRUJDQL]DWLRQDQGLVIXOO\
DXWKRUL]HGWRSHUIRUPDOPRVWDOODGPLQLVWUDWLYHWDVNVLQFOXGLQJXVLQJ'LUHFWRU\
6\QF7KHH[FHSWLRQVDUHVHDUFKLQJDQGDXGLWLQJWKHDFFRXQWVDUFKLYHZKLFKLV
PDQDJHGE\DFRPSOLDQFHDQGVHFXULW\DGPLQLVWUDWRU2IWHQWKHDFFRXQW
DGPLQLVWUDWRUUROHVDQGWKHFRPSOLDQFHDQGVHFXULW\DGPLQLVWUDWRUUROHVDUHJLYHQ
WRWKHVDPHSHUVRQ
$IWHUDFWLYDWLRQDOODFFRXQWVKDYHRQHDFFRXQWDGPLQLVWUDWRUSRVLWLRQHGDWWKHWRS
RI\RXUKLHUDUFK\'HSHQGLQJXSRQWKHFRPSOH[LW\RI\RXURUJDQL]DWLRQKLHUDUFK\
DGGLWLRQDOIXOO\DXWKRUL]HGHPDLODGPLQLVWUDWRUVFDQPDQDJHVXERUJDQL]DWLRQV
EHORZWKHDFFRXQWOHYHO)RUH[DPSOHDODUJHDFFRXQWHQFRPSDVVLQJVHYHUDO
GLYHUVHFRUSRUDWHGLYLVLRQVQHHGVGLYLVLRQRUUHJLRQDODGPLQLVWUDWRUVZKRPDQDJH
WKHXQLTXHFRPSOH[LWLHVRIDOORIWKHRUJDQL]DWLRQVZLWKLQWKDWGLYLVLRQ

3RVLWLRQLQJ$FFRXQW$XWKRUL]DWLRQ5HFRUGV
7KHDFFRXQWDGPLQLVWUDWRUVDXWKRUL]DWLRQUHFRUGLVDVVLJQHGWRWKHDFFRXQW
RUJDQL]DWLRQ7KLVDGPLQLVWUDWRUKDVJOREDOPDQDJHPHQWSULYLOHJHVDFURVVWKH
ZKROHDFFRXQWKLHUDUFK\$QGLQWXUQWKLVDGPLQLVWUDWRUFUHDWHVDGGLWLRQDO
DGPLQLVWUDWRUVWRPDQDJHHLWKHUSHHURUVXERUJDQL]DWLRQOHYHOV7KHIROORZLQJ
H[DPSOHLOOXVWUDWHVKRZWKHDFFRXQWDGPLQLVWUDWRUIRU-XPER,QFKDV
DGPLQLVWUDWLYHSULYLOHJHVIRUHYHU\OHYHORIWKHKLHUDUFK\

$GPLQLVWUDWRUV



,QWKHIROORZLQJH[DPSOHIXOO\DXWKRUL]HGHPDLODGPLQLVWUDWRUVDUHDVVLJQHGWR
RUJDQL]DWLRQVEHORZWKHDFFRXQWOHYHO7KHVHDGPLQLVWUDWRUVKDYHWKHVDPH
SULYLOHJHVDVDQDFFRXQWDGPLQLVWUDWRU,QWKHH[DPSOHWKH-XPER,QFDFFRXQW
DGPLQLVWUDWRUKDVDFFHVVWRWKH:HVWHUQDQG(DVWHUQ'LYLVLRQV7KH:HVWHUQ
'LYLVLRQDQG(DVWHUQ'LYLVLRQUHJLRQDODGPLQLVWUDWRUVPDQDJHWKHLUUHVSHFWLYH
GLYLVLRQV

5HFRPPHQGHG$FFRXQW$GPLQLVWUDWRU3ULYLOHJH6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

$FFRXQW$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV
+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH
8VHU6HWWLQJV
7UDIILF/LPLWV
&KDQJH$GGUHVV
$GG8VHUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$FFRXQW$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH
$UFKLYH6HDUFK
$UFKLYH5HFRYHU
-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\
$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ
2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

LIHPDLOFRQILJ
LIHPDLOFRQILJ

$GPLQLVWUDWRUV



$FFRXQW$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

2XWERXQG6HUYHU0DQDJHPHQW
2XWERXQG7UDQVSRUW6HFXULW\

HPDLOFRQILJ

2XWERXQG0HVVDJH(QFU\SWLRQ

HPDLOFRQILJ

(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV
0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV
0HVVDJH$UFKLYLQJ
:HE&RQWHQW0DQDJHU
,QERXQG0DLO3URFHVVLQJ
0DLO&RQQHFWLRQ0DQDJHPHQW
$XWR&RQQHFWLRQ0DQDJHPHQW
'HOLYHU\0DQDJHPHQW
6SRROLQJ
,QERXQG7UDQVSRUW6HFXULW\



$UFKLYH6HFXULW\$GPLQLVWUDWRU

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH6HDUFK

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH'LVFRYHU\

VHFXULW\DUFKLYH

$UFKLYH$XGLW

VHFXULW\DUFKLYH

$UFKLYH5HWHQWLRQ

VHFXULW\DUFKLYH

$UFKLYH,QYHVWLJDWRU6HFXULW\

VHFXULW\DUFKLYH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$FFRXQW$GPLQLVWUDWRU3ULYLOHJH

$UFKLYH5HSRUWV

5HDG0RGLI\

1RWHV
VHFXULW\DUFKLYH

0RQLWRU$GPLQLVWUDWRUV
$PRQLWRUDGPLQLVWUDWRUYLHZVWKHRYHUDOOVWDWXVDQGDFWLYLW\RIDQDFFRXQWRUD
VXERUJDQL]DWLRQ7KLVDGPLQLVWUDWRULVDEOHWRUXQUHSRUWVEXWPRVWSULYLOHJHVDUH
UHDGRQO\$PRQLWRUDGPLQLVWUDWRUVUROHLVWRPDLQWDLQDGDLO\YLHZRIDQ
HVWDEOLVKHGRUJDQL]DWLRQKLHUDUFK\DQGVWDWXV7KLVUHOLHYHVWKHQHHGIRU
DGGLWLRQDODFFRXQWDGPLQLVWUDWRUVLQODUJHV\VWHPV
$PRQLWRULVQRWXVHGIRU'LUHFWRU\6\QFSDVVZRUGSROLFLHVRULQERXQGDQG
RXWERXQGPDLOSURFHVVLQJFRQILJXUDWLRQV

3RVLWLRQLQJ0RQLWRU$XWKRUL]DWLRQ5HFRUGV
,QODUJHDFFRXQWVDQDXWKRUL]DWLRQUHFRUGIRUPRQLWRUDGPLQLVWUDWRUVLVDVVLJQHG
WRWKHDFFRXQWRUJDQL]DWLRQ,QDGGLWLRQODUJHVXERUJDQL]DWLRQVPD\QHHG
PRQLWRUDGPLQLVWUDWRUV,QWKHIROORZLQJH[DPSOHWKHDGPLQLVWUDWRUDVVLJQHGWRWKH
-XPER,QF$FFRXQWPRQLWRUVWKHVWDWXVRIWKHZKROHDFFRXQWKLHUDUFK\7KH
GLYLVLRQOHYHODGPLQLVWUDWRUVPRQLWRUWKHLUVSHFLILFVXERUJDQL]DWLRQV2Q
RFFDVLRQDPRQLWRUDGPLQLVWUDWRULVDVVLJQHGWRDORZHUOHYHORUJDQL]DWLRQVXFK
DVWKH2SHUDWLRQVPRQLWRULQWKHIROORZLQJH[DPSOH,QWKLVFDVHWKH2SHUDWLRQV
PRQLWRUFRXOGKDYHOHVVUHDGRQO\DFFHVVWKDQWKHPRQLWRUDGPLQLVWUDWRUV
DVVLJQHGWRKLJKHUOHYHORUJDQL]DWLRQV7KH2SHUDWLRQVPRQLWRUVDXWKRUL]DWLRQ
UHFRUGZRXOGJUDQWIHZHUSULYLOHJHVEDVHGXSRQ\RXUEXVLQHVVQHHGV

$GPLQLVWUDWRUV



5HFRPPHQGHG0RQLWRU$GPLQLVWUDWRU3ULYLOHJH6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

0RQLWRU$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV
+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH

/RZOHYHOPRQLWRU

8VHU6HWWLQJV
7UDIILF/LPLWV
&KDQJH$GGUHVV
$GG8VHUV
'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH
$UFKLYH6HDUFK
$UFKLYH5HFRYHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0RQLWRU$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\
$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ

LIHPDLOFRQILJRUJ

2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

LIHPDLOFRQILJRUJ

2XWERXQG6HUYHU0DQDJHPHQW

LIHPDLOFRQILJRUJ

2XWERXQG7UDQVSRUW6HFXULW\

LIHPDLOFRQILJRUJ

2XWERXQG0HVVDJH(QFU\SWLRQ

LIHPDLOFRQILJRUJ

(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV
0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV
0HVVDJH$UFKLYLQJ
:HE&RQWHQW0DQDJHU
,QERXQG0DLO3URFHVVLQJ

3DJHVYLHZDEOH
LIHPDLOFRQILJRUJ

$GPLQLVWUDWRUV



0RQLWRU$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

0DLO&RQQHFWLRQ0DQDJHPHQW

LIHPDLOFRQILJRUJ

$XWR&RQQHFWLRQ0DQDJHPHQW

LIHPDLOFRQILJRUJ

'HOLYHU\0DQDJHPHQW

LIHPDLOFRQILJRUJ

6SRROLQJ

LIHPDLOFRQILJRUJ

,QERXQG7UDQVSRUW6HFXULW\

LIHPDLOFRQILJRUJ

$UFKLYH6HFXULW\$GPLQLVWUDWRU

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH6HDUFK

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH'LVFRYHU\

VHFXULW\DUFKLYH

$UFKLYH$XGLW

VHFXULW\DUFKLYH

$UFKLYH5HWHQWLRQ

VHFXULW\DUFKLYH

$UFKLYH,QYHVWLJDWRU6HFXULW\

VHFXULW\DUFKLYH

$UFKLYH5HSRUWV

VHFXULW\DUFKLYH

&RPSOLDQFH2IILFHUVDQG6HFXULW\$GPLQLVWUDWRUV
$FRPSOLDQFHRIILFHUPDQDJHVWKHRSHUDWLRQVDQGSURFHGXUHVRIDFRPSDQ\V
FRPSOLDQFHSURJUDPZKLFKSUHYHQWLOOHJDODQGXQHWKLFDOFRQGXFW$VHFXULW\
DGPLQLVWUDWRUPDQDJHVWKHSURWHFWLRQDQGVHFXULW\RIWKHFRPSDQ\VDVVHWVIURP
LOOHJDODQGLPSURSHUDFWLYLWLHV
&RPSOLDQFHRIILFHUVVHFXULW\DGPLQLVWUDWRUVDQGDUFKLYHVHDUFKDGPLQLVWUDWRUV
DUHWKHRQO\DGPLQLVWUDWRUVZKRFDQVHDUFKDQGDXGLWDQDFFRXQWVDUFKLYH
&RPSOLDQFHDQGVHFXULW\DGPLQLVWUDWRUVDUHQRWXVHGIRU'LUHFWRU\6\QF
SDVVZRUGSROLFLHVRULQERXQGDQGRXWERXQGPDLOSURFHVVLQJFRQILJXUDWLRQV
(YHQWKRXJKDFRPSOLDQFHRIILFHUDQGDVHFXULW\DGPLQLVWUDWRUFDQEHGLIIHUHQW
SHRSOHZLWKGLIIHUHQWMREVWKHLUDXWKRUL]DWLRQUHFRUGVHWWLQJVDUHYHU\VLPLODUDQG
WKHLUMREUHTXLUHPHQWVSODFHWKHLUDGPLQLVWUDWLYHGXWLHVKLJKLQDQRUJDQL]DWLRQ
KLHUDUFK\8VXDOO\WKLVW\SHRIDGPLQLVWUDWRUDXGLWVDKLHUDUFK\EXWGRHVQRW
FKDQJHWKHDFWXDOSROLF\VHWWLQJVZKLFKLVZK\VHYHUDORIWKHUHFRPPHQGHG
DXWKRUL]DWLRQUHFRUGVHWWLQJVDUHUHDGRQO\$FRPSOLDQFHRIILFHURUVHFXULW\
DGPLQLVWUDWRULGHQWLILHVV\VWHPPRGLILFDWLRQVDQGDUUDQJHVIRUWKHVHWREHGRQHE\
DQDFFRXQWDGPLQLVWUDWRURUE\DWHFKQLFDODGPLQLVWUDWRUZLWKPRGLI\SULYLOHJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3RVLWLRQLQJ&RPSOLDQFH2IILFHUDQG6HFXULW\$XWKRUL]DWLRQ5HFRUGV
%HFDXVHRIWKHVHQVLWLYHQDWXUHRIDFRPSOLDQFHRIILFHUVDQGVHFXULW\
DGPLQLVWUDWRUVMREVWKHVHDXWKRUL]DWLRQUHFRUGVDUHXVXDOO\DVVLJQHGWRWKH
DFFRXQWRUJDQL]DWLRQ$VLOOXVWUDWHGLQWKHIROORZLQJH[DPSOHWKHVHDGPLQLVWUDWRUV
KDYHDFFHVVWRWKHZKROHKLHUDUFK\

5HFRPPHQGHG&RPSOLDQFH2IILFHUDQG6HFXULW\$GPLQLVWUDWRU3ULYLOHJH
6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

&RPSOLDQFH2IILFHUDQG6HFXULW\
$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV
+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH
8VHU6HWWLQJV
7UDIILF/LPLWV
&KDQJH$GGUHVV

$GPLQLVWUDWRUV



&RPSOLDQFH2IILFHUDQG6HFXULW\
$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$GG8VHUV
'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH
$UFKLYH6HDUFK
$UFKLYH5HFRYHU
-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\
$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

LIHPDLOFRQILJRUJ

&RPSOLDQFH2IILFHUDQG6HFXULW\
$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

LIHPDLOFRQILJRUJ

2XWERXQG6HUYHU0DQDJHPHQW

LIHPDLOFRQILJRUJ

2XWERXQG7UDQVSRUW6HFXULW\

LIHPDLOFRQILJRUJ

2XWERXQG0HVVDJH(QFU\SWLRQ

LIHPDLOFRQILJRUJ

(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV
0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV
0HVVDJH$UFKLYLQJ
:HE&RQWHQW0DQDJHU
,QERXQG0DLO3URFHVVLQJ

9LHZSDJHV
LIHPDLOFRQILJRUJ

0DLO&RQQHFWLRQ0DQDJHPHQW

LIHPDLOFRQILJRUJ

$XWR&RQQHFWLRQ0DQDJHPHQW

LIHPDLOFRQILJRUJ

'HOLYHU\0DQDJHPHQW

LIHPDLOFRQILJRUJ

6SRROLQJ

LIHPDLOFRQILJRUJ

,QERXQG7UDQVSRUW6HFXULW\

LIHPDLOFRQILJRUJ

$UFKLYH6HFXULW\$GPLQLVWUDWRU
$UFKLYH6HDUFK
$UFKLYH'LVFRYHU\
$UFKLYH$XGLW

$GPLQLVWUDWRUV



&RPSOLDQFH2IILFHUDQG6HFXULW\
$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$UFKLYH5HWHQWLRQ
$UFKLYH,QYHVWLJDWRU6HFXULW\
$UFKLYH5HSRUWV

VHFXULW\DUFKLYH

$UFKLYH$GPLQLVWUDWRUV
$QDUFKLYHVHFXULW\DGPLQLVWUDWRUPDQDJHVWKHLPSRUWDQWEXWYHU\IRFXVHGDUHDV
RIUHVSRQVLELOLW\LQ0HVVDJH$UFKLYLQJ DYDLODEOHRSWLRQDOO\IRUDQDGGLWLRQDOIHH 

6HFXULW\$GPLQLVWUDWLRQ

6HDUFK

'LVFRYHU\

$XGLW

5HWHQWLRQ

,QYHVWLJDWRU6HFXULW\

5HSRUWV

$QDUFKLYHDGPLQLVWUDWRUFDQEHDVWDQGDORQHDGPLQLVWUDWRUZKRPDQDJHVRQHRU
DOORIWKHVH0HVVDJH$UFKLYLQJDUHDV8VXDOO\WKHVHDGPLQLVWUDWRUVZRUNZLWKD
FRPSOLDQFHRIILFHURUVHFXULW\DGPLQLVWUDWRU
)RUDGGLWLRQDOLQVLJKWLQWR0HVVDJH$UFKLYLQJSULYLOHJHVDQGWKHRSWLRQVDYDLODEOH
ZLWKHDFKSULYLOHJHVHH
*UDQWLQJ0HVVDJH$UFKLYLQJ3ULYLOHJHV
1RWH0HVVDJH$UFKLYLQJIHDWXUHVDUHDYDLODEOHRSWLRQDOO\IRUDQDGGLWLRQDOIHH

$UFKLYH6HFXULW\$GPLQLVWUDWRU
$UFKLYH6HFXULW\$GPLQLVWUDWRUVKDYHIXOODFFHVVWRWKHFRUSRUDWHDUFKLYHDQGIXOO
DFFHVVWR0HVVDJH$UFKLYLQJIHDWXUHV



5HTXLUHVWKH$UFKLYLQJ6HFXULW\$GPLQLVWUDWLRQSULYLOHJHZKLFKLQWXUQJUDQWV
DOORWKHUDUFKLYLQJSULYLOHJHV

7KH0HVVDJH$UFKLYLQJSULYLOHJHLVRSWLRQDO,IWKH0HVVDJH$UFKLYLQJ
SULYLOHJHLVHQDEOHG IRUFXVWRPHUVZKRSXUFKDVHDUFKLYLQJ WKHDGPLQLVWUDWRU
FDQWXUQRQDUFKLYLQJDQGVHWDUFKLYLQJRSWLRQVIRUWKHRUJ

7KH$VVLJQ$XWKRULW\SULYLOHJHLVRSWLRQDO,IDVVLJQHGWKHDGPLQLVWUDWRUFDQ
FUHDWHRWKHUDUFKLYHVHDUFKRUGLVFRYHU\DGPLQLVWUDWRUV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$UFKLYH6HDUFKRU'LVFRYHU\$GPLQLVWUDWRUV
$UFKLYHVHDUFKRUGLVFRYHU\DGPLQLVWUDWRUVPDQDJHWKHDFFRXQWOHYHODUFKLYH
VHDUFKLQYHVWLJDWLRQVRIDUFKLYHGPHVVDJHVVHDUFKFULWHULDDQGH[SRUWHG
PHVVDJHV7KHVHDGPLQLVWUDWRUVKDYHRQHUHTXLUHGSULYLOHJHDQGVRPHRSWLRQDO
SULYLOHJHV

5HTXLUHVWKH$UFKLYH6HDUFKSULYLOHJH

:LWK$UFKLYH6HDUFKWKH0HVVDJH$UFKLYLQJOLQNUHSODFHVWKH6\VWHP
$GPLQLVWUDWLRQOLQNRQWKHORJLQSDJH7KHDGPLQLVWUDWRUKDVDFFHVVWRWKH
0HVVDJH$UFKLYLQJ6HDUFKDQG5HSRUWWDEV
)URPWKH6HDUFKWDEWKHDGPLQLVWUDWRUFDQVHDUFKWKHDUFKLYH)URPWKH
5HSRUWVWDEWKHDGPLQLVWUDWRUFDQYLHZWKH6WRUDJH2YHUYLHZDQG
6WRUDJHUHSRUWV

:LWKWKH$UFKLYH6HDUFKDQG$UFKLYH'LVFRYHU\SULYLOHJHVWKH0HVVDJH
$UFKLYLQJOLQNUHSODFHVWKH6\VWHP$GPLQLVWUDWLRQOLQNRQWKHORJLQSDJH
7KHDGPLQLVWUDWRUKDVDFFHVVWRWKH0HVVDJH$UFKLYLQJ'LVFRYHU\DQG
5HSRUWWDEV
7KH'LVFRYHU\WDELQFOXGHVWKHVDPHIHDWXUHVDVWKH6HDUFKWDESOXVWKH
LQYHVWLJDWLRQIHDWXUHV HJVDYLQJVHDUFKFULWHULDDQGUHVXOWV )URPWKH
5HSRUWVWDEWKHDGPLQLVWUDWRUFDQYLHZWKH6WRUDJH2YHUYLHZDQG
6WRUDJHUHSRUWV
7KH$UFKLYH'LVFRYHU\SULYLOHJHUHTXLUHVWKDWWKH$UFKLYH6HDUFKSULYLOHJH
LVDOVRJUDQWHG

7KH0HVVDJH$UFKLYLQJSULYLOHJHLVRSWLRQDO,IWKH0HVVDJH$UFKLYLQJ
SULYLOHJHLVHQDEOHGWKHDGPLQLVWUDWRUFDQWXUQRQDUFKLYLQJDQGVHWDUFKLYLQJ
RSWLRQVIRUWKHRUJ

7KH$VVLJQ$XWKRULW\SULYLOHJHLVRSWLRQDO,IDVVLJQHGWKHDGPLQLVWUDWRUFDQ
FUHDWHRWKHUDUFKLYHVHDUFKRUGLVFRYHU\DGPLQLVWUDWRUV

$UFKLYH$XGLW$GPLQLVWUDWRU
$QDUFKLYHDXGLWDGPLQLVWUDWRUPDQDJHVWKHDFFRXQWOHYHODXGLWUHSRUWV7KLV
DGPLQLVWUDWRUKDVRQHUHTXLUHGSULYLOHJHDQGVRPHRSWLRQDOSULYLOHJHV

5HTXLUHVWKH$UFKLYH$XGLWSULYLOHJH,IWKLVLVWKHRQO\JUDQWHGSULYLOHJHWKLV
DGPLQLVWUDWRUKDVDFFHVVWRWKHDXGLWUHSRUWVRQWKH0HVVDJH$UFKLYLQJ
5HSRUWVWDE7KH0HVVDJH$UFKLYLQJOLQNUHSODFHVWKH6\VWHP$GPLQLVWUDWLRQ
OLQNRQWKHORJLQVFUHHQ
8VXDOO\WKLVSULYLOHJHLVFRPELQHGZLWKWKH$UFKLYH6HDUFK'LVFRYHU\RU
$UFKLYH5HWHQWLRQSULYLOHJHV,QWKHVHFDVHVWKH0HVVDJH$UFKLYLQJSDJHV
KDYH$XGLW5HSRUWVLQWKHOHIWQDYLJDWLRQSDQHDQGLQWKH5HWHQWLRQSDJHKDV
WKH$XGLW5HSRUWVOLQN

7KH0HVVDJH$UFKLYLQJSULYLOHJHLVRSWLRQDO,IWKH0HVVDJH$UFKLYLQJ
SULYLOHJHLVHQDEOHGWKHDGPLQLVWUDWRUFDQWXUQRQDUFKLYLQJDQGVHWDUFKLYLQJ
RSWLRQVIRUWKHRUJ

7KH$VVLJQ$XWKRULW\SULYLOHJHLVRSWLRQDO,IDVVLJQHGWKHDGPLQLVWUDWRUFDQ
FUHDWHRWKHUDUFKLYHVHDUFKRUGLVFRYHU\DGPLQLVWUDWRUV

$GPLQLVWUDWRUV



$UFKLYH5HWHQWLRQ$GPLQLVWUDWRU
$QDUFKLYHUHWHQWLRQDGPLQLVWUDWRUPDQDJHVDFFRXQWOHYHOUHWHQWLRQSXUJHVDQG
SXUJHKLVWRU\RIDOOPHVVDJHV7KLVDGPLQLVWUDWRUKDVRQHUHTXLUHGSULYLOHJHDQG
VRPHRSWLRQDOSULYLOHJHV

5HTXLUHVWKH$UFKLYH5HWHQWLRQSULYLOHJH,IWKLVLVWKHRQO\JUDQWHGSULYLOHJH
WKLVDGPLQLVWUDWRUKDVDFFHVVWRWKH0HVVDJH$UFKLYLQJ5HWHQWLRQWDE7KH
0HVVDJH$UFKLYLQJOLQNUHSODFHVWKH6\VWHP$GPLQLVWUDWLRQOLQNRQWKHORJLQ
VFUHHQ

7KH0HVVDJH$UFKLYLQJSULYLOHJHLVRSWLRQDO,IWKH0HVVDJH$UFKLYLQJ
SULYLOHJHLVHQDEOHGWKHDGPLQLVWUDWRUFDQWXUQRQDUFKLYLQJDQGVHWDUFKLYLQJ
RSWLRQVIRUWKHRUJ

7KH$VVLJQ$XWKRULW\SULYLOHJHLVRSWLRQDO,IDVVLJQHGWKHDGPLQLVWUDWRUFDQ
FUHDWHRWKHUDUFKLYHVHDUFKRUGLVFRYHU\DGPLQLVWUDWRUV

$UFKLYH,QYHVWLJDWRU$GPLQLVWUDWRU
$QDUFKLYHLQYHVWLJDWRUDGPLQLVWUDWRUPDQDJHVZKLFKLQYHVWLJDWRUVFDQVHDUFK
ZKLFKXVHUVPHVVDJHV7KLVDGPLQLVWUDWRUKDVWZRUHTXLUHGSULYLOHJHVDQGVRPH
RSWLRQDOSULYLOHJHV



,I$UFKLYH,QYHVWLJDWRU6HFXULW\DQG$UFKLYH6HDUFKDUHWKHRQO\JUDQWHG
SULYLOHJHVWKLVDGPLQLVWUDWRUKDVDFFHVVWRWKH0HVVDJH$UFKLYLQJ6HDUFK
DQG$GPLQWDEV7KH0HVVDJH$UFKLYLQJOLQNUHSODFHVWKH6\VWHP
$GPLQLVWUDWLRQOLQNRQWKHORJLQVFUHHQ

7KH0HVVDJH$UFKLYLQJSULYLOHJHLVRSWLRQDO,IWKH0HVVDJH$UFKLYLQJ
SULYLOHJHLVHQDEOHGWKHDGPLQLVWUDWRUDFFHVVHVWKH0HVVDJH$UFKLYLQJ
$GPLQSDJHWKURXJKWKH$GPLQLVWUDWLRQ&RQVROHVRUJDQL]DWLRQOHYHO
$UFKLYLQJSDJH

7KH$VVLJQ$XWKRULW\SULYLOHJHLVRSWLRQDO,IDVVLJQHGWKHDGPLQLVWUDWRUFDQ
FUHDWHRWKHUDUFKLYHLQYHVWLJDWRUDGPLQLVWUDWRUV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3RVLWLRQLQJ$UFKLYH$XWKRUL]DWLRQ5HFRUGV
6LQFHWKHVFRSHRIDUFKLYHIXQFWLRQVDUHDFFRXQWZLGHWKHDUFKLYHDGPLQLVWUDWRUV
DXWKRUL]DWLRQUHFRUGFDQEHDQ\ZKHUHZLWKLQWKHKLHUDUFK\7KHUHFRUGLVXVXDOO\
DVVLJQHGWRWKHDFFRXQWRUJDQL]DWLRQ,QWKHIROORZLQJH[DPSOHWKHDFFRXQW
RUJDQL]DWLRQKDVDFRPSOLDQFHVHFXULW\DXWKRUL]DWLRQUHFRUGDQGDQDUFKLYH
UHFRUG7KLVUHFRUGFDQEHIRUDQDUFKLYHVHDUFKGLVFRYHU\DXGLWUHWHQWLRQRU
LQYHVWLJDWRUDGPLQLVWUDWRU

5HFRPPHQGHG$UFKLYH$GPLQLVWUDWRU3ULYLOHJH6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

$UFKLYH3ULYLOHJHV

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV

+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH
8VHU6HWWLQJV
7UDIILF/LPLWV
&KDQJH$GGUHVV
$GG8VHUV

$GPLQLVWUDWRUV



$UFKLYH3ULYLOHJHV

5HDG0RGLI\

1RWHV

'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH
$UFKLYH6HDUFK
$UFKLYH5HFRYHU
-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\

2SWLRQDO

$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ
2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW
2XWERXQG6HUYHU0DQDJHPHQW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$UFKLYH3ULYLOHJHV

5HDG0RGLI\

1RWHV

2XWERXQG7UDQVSRUW6HFXULW\
2XWERXQG0HVVDJH(QFU\SWLRQ
(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV
0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV
0HVVDJH$UFKLYLQJ

2SWLRQDO

:HE&RQWHQW0DQDJHU
,QERXQG0DLO3URFHVVLQJ
0DLO&RQQHFWLRQ0DQDJHPHQW
$XWR&RQQHFWLRQ0DQDJHPHQW
'HOLYHU\0DQDJHPHQW
6SRROLQJ
,QERXQG7UDQVSRUW6HFXULW\

$UFKLYH6HFXULW\$GPLQLVWUDWRU

$ORQH0HVVDJH
$UFKLYLQJORJLQ
DQGZLWKDUFKLYH
VHWWLQJVRWKHU
DUFKLYLQJSDJHV

$UFKLYH6HDUFK

$ORQH0HVVDJH
$UFKLYLQJORJLQ
DQG6HDUFKSDJHV

$UFKLYH'LVFRYHU\

5HTXLUHV$UFKLYH
6HDUFK

$GPLQLVWUDWRUV



$UFKLYH3ULYLOHJHV

5HDG0RGLI\

1RWHV

$UFKLYH$XGLW

$ORQH0HVVDJH
$UFKLYLQJORJLQ
DQG$XGLW5HSRUWV

$UFKLYH5HWHQWLRQ

$ORQH0HVVDJH
$UFKLYLQJORJLQ
DQG5HWHQWLRQ
SDJHV

$UFKLYH,QYHVWLJDWRU6HFXULW\

$ORQH0HVVDJH
$UFKLYLQJORJLQ
DQGZLWK6HDUFK
$XGLW5HWHQWLRQ
VHHV$GPLQWDE

$UFKLYH5HSRUWV

$ORQH0HVVDJH
$UFKLYLQJORJLQ
DQGZRUNVZLWK
6HDUFK$XGLW
5HWHQWLRQUHSRUWV

(PDLO&RQILJ$GPLQLVWUDWRUV
$QHPDLOFRQILJDGPLQLVWUDWRUPDQDJHVWKHLQERXQGDQGRXWERXQGVHUYHUVPDLO
IORZVHFXULW\GHOLYHU\DQGGLVDVWHUUHFRYHU\FRQILJXUDWLRQV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3RVLWLRQLQJ(PDLO&RQILJ$XWKRUL]DWLRQ5HFRUGV
7KHHPDLOFRQILJDXWKRUL]DWLRQUHFRUGLVXVXDOO\DVVLJQHGWRDQHPDLOFRQILJ
RUJDQL]DWLRQ7KLVVWUDLJKWIRUZDUGDSSURDFKLVVKRZQLQWKHIROORZLQJH[DPSOHV
(DVWHUQ'LYLVLRQKLHUDUFK\,I\RXUDFFRXQWKDVPXOWLSOHHPDLOFRQILJRUJDQL]DWLRQV
DQGRQO\RQHDGPLQLVWUDWRUDVVLJQDQDXWKRUL]DWLRQUHFRUGWRDQRUJDQL]DWLRQ
DERYHWKHHPDLOFRQILJOHYHO7KHH[DPSOHVKRZVWKLVFRQILJXUDWLRQXVLQJWKH
:HVWHUQ'LYLVLRQKLHUDUFK\,I\RXUHPDLOFRQILJDGPLQLVWUDWRUVGRQRWPDQDJH
VXERUJDQL]DWLRQV\RXFDQEORFNWKHDGPLQLVWUDWRUDFFHVV)RUPRUHLQIRUPDWLRQ
VHH/LPLWLQJ$XWKRULW\RQSDJH 

$GPLQLVWUDWRUV



5HFRPPHQGHG(PDLO&RQILJ$GPLQLVWUDWRU3ULYLOHJH6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

(PDLO&RQILJ$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV
+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH
8VHU6HWWLQJV
7UDIILF/LPLWV
&KDQJH$GGUHVV
$GG8VHUV
'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH
$UFKLYH6HDUFK
$UFKLYH5HFRYHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(PDLO&RQILJ$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\
$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ

HPDLOFRQILJRUJ

2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

HPDLOFRQILJRUJ

2XWERXQG6HUYHU0DQDJHPHQW

HPDLOFRQILJRUJ

2XWERXQG7UDQVSRUW6HFXULW\

HPDLOFRQILJRUJ

2XWERXQG0HVVDJH(QFU\SWLRQ

HPDLOFRQILJRUJ

(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV
0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV
0HVVDJH$UFKLYLQJ
:HE&RQWHQW0DQDJHU
,QERXQG0DLO3URFHVVLQJ

HPDLOFRQILJRUJ

$GPLQLVWUDWRUV



(PDLO&RQILJ$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

0DLO&RQQHFWLRQ0DQDJHPHQW

HPDLOFRQILJRUJ

$XWR&RQQHFWLRQ0DQDJHPHQW

HPDLOFRQILJRUJ

'HOLYHU\0DQDJHPHQW

HPDLOFRQILJRUJ

6SRROLQJ

HPDLOFRQILJRUJ

,QERXQG7UDQVSRUW6HFXULW\

HPDLOFRQILJRUJ

$UFKLYH6HFXULW\$GPLQLVWUDWRU

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH6HDUFK

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH'LVFRYHU\

VHFXULW\DUFKLYH

$UFKLYH$XGLW

VHFXULW\DUFKLYH

$UFKLYH5HWHQWLRQ

VHFXULW\DUFKLYH

$UFKLYH,QYHVWLJDWRU6HFXULW\

VHFXULW\DUFKLYH

$UFKLYH5HSRUWV

VHFXULW\DUFKLYH

2UJDQL]DWLRQ3ROLF\$GPLQLVWUDWRUV
$QRUJDQL]DWLRQSROLF\DGPLQLVWUDWRUPDQDJHVWKHFRPPRQVHWWLQJVVHUYLFHVDQG
DGPLQLVWUDWLYHFRQWUROVDFURVVWKHRUJDQL]DWLRQKLHUDUFK\7KLVDGPLQLVWUDWRUDOVR
FRQWUROVWKH'HIDXOW8VHUFRPPRQ8VHU$FFHVVRSWLRQVHDFKXVHUKDVLQWKH
0HVVDJH&HQWHUDQG(DUO\'HWHFWLRQ4XDUDQWLQH
$QRUJDQL]DWLRQSROLF\DGPLQLVWUDWRUFDQFUHDWHQHZVXEDGPLQLVWUDWRUVDQG
PDQDJHRXWERXQGPDLOSURFHVVLQJFRQILJXUDWLRQV7KLVDGPLQLVWUDWRUGRHVQRW
PDQDJH'LUHFWRU\6\QFRULQERXQGPDLOSURFHVVLQJWDVNV
$FFRXQWDQGRUJDQL]DWLRQSROLF\DGPLQLVWUDWRUVPDQDJHWKH0HVVDJH&HQWHU
VHWWLQJV*LYLQJWKHVHULJKWVWRRWKHUDGPLQLVWUDWRUVKDVFRQVHTXHQFHV7KHVH
0HVVDJH&HQWHUVHWWLQJVVKRXOGEHPDGHDWWKHRUJDQL]DWLRQOHYHO&KDQJLQJWKH
0HVVDJH&HQWHUXVHUDFFHVVVHWWLQJVIRULQGLYLGXDOXVHUVRUIRUWKH'HIDXOW8VHU
GLVFRQQHFWVWKHVHXVHUVIURPWKHRUJOHYHOFRQWURODQGPDNHV\RXURUJDQL]DWLRQV
GLIILFXOWWRPDQDJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3RVLWLRQLQJ2UJDQL]DWLRQ3ROLF\$XWKRUL]DWLRQ5HFRUGV
$QRUJDQL]DWLRQSROLF\DXWKRUL]DWLRQUHFRUGLVXVXDOO\DVVLJQHGWRDVWUDWHJLF
RUJDQL]DWLRQ$VLOOXVWUDWHGLQWKHIROORZLQJH[DPSOHWKH(QJLQHHULQJRUJDQL]DWLRQ
KDVGLIIHUHQWFRPPRQVHWWLQJVDQGFRQILJXUDWLRQVIURPWKRVHVHWXSLQWKH
2SHUDWLRQVDQG6DOHVRUJDQL]DWLRQV

,QDQDGGLWLRQDOH[DPSOHRIODUJHFRPSOH[KLHUDUFKLHVDQRUJDQL]DWLRQSROLF\
DGPLQLVWUDWRUFDQKDYHVXEDGPLQLVWUDWRUVPDQDJLQJGLIIHUHQWSDUWVRIWKH
KLHUDUFK\WUHH,QWKHIROORZLQJH[DPSOHWKH2SHUDWLRQVRUJDQL]DWLRQV
DGPLQLVWUDWRUPDQDJHVDOORIWKHVXERUJDQL]DWLRQV$QGWKHDGPLQLVWUDWRU
DVVLJQHGWRWKH%LJ8VHU2UJVKDUHVDGPLQLVWUDWLYHDFFHVV

$GPLQLVWUDWRUV



5HFRPPHQGHG2UJDQL]DWLRQ3ROLF\$GPLQLVWUDWRU3ULYLOHJH6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

2UJDQL]DWLRQ3ROLF\$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV
+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH
8VHU6HWWLQJV

'HIDXOW8VHU

7UDIILF/LPLWV
&KDQJH$GGUHVV
$GG8VHUV
'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ3ROLF\$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$UFKLYH6HDUFK
$UFKLYH5HFRYHU
-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\

&UHDWHDGPLQV

$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ

LIHPDLOFRQILJ

2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

LIHPDLOFRQILJ

2XWERXQG6HUYHU0DQDJHPHQW

LIHPDLOFRQILJ

2XWERXQG7UDQVSRUW6HFXULW\

LIHPDLOFRQILJ

2XWERXQG0HVVDJH(QFU\SWLRQ

LIHPDLOFRQILJ

(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV

$FFRXQWDGPLQ

0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV

$GPLQLVWUDWRUV



2UJDQL]DWLRQ3ROLF\$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

0HVVDJH$UFKLYLQJ
:HE&RQWHQW0DQDJHU
,QERXQG0DLO3URFHVVLQJ
0DLO&RQQHFWLRQ0DQDJHPHQW
$XWR&RQQHFWLRQ0DQDJHPHQW
'HOLYHU\0DQDJHPHQW
6SRROLQJ
,QERXQG7UDQVSRUW6HFXULW\
$UFKLYH6HFXULW\$GPLQLVWUDWRU

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH6HDUFK

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH'LVFRYHU\

VHFXULW\DUFKLYH

$UFKLYH$XGLW

VHFXULW\DUFKLYH

$UFKLYH5HWHQWLRQ

VHFXULW\DUFKLYH

$UFKLYH,QYHVWLJDWRU6HFXULW\

VHFXULW\DUFKLYH

$UFKLYH5HSRUWV

VHFXULW\DUFKLYH

8VHU$GPLQLVWUDWRUV
$XVHUDGPLQLVWUDWRUPDQDJHVWKHJHQHUDOXVHUDGPLQLVWUDWLRQWDVNVVXFKDV
DGGLQJGHOHWLQJPRYLQJDQGVXVSHQGLQJXVHUVDORQJZLWKUHVHWWLQJXVHU
SDVVZRUGV
1RWH7KLVDGPLQLVWUDWRUGRHVQRWPDQDJHWKH'HIDXOW8VHURUWKH0HVVDJH

&HQWHUVXVHUDFFHVVVHWWLQJV7KHVHDUHPDQDJHGE\WKHRUJDQL]DWLRQSROLF\
DGPLQLVWUDWRU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3RVLWLRQLQJ8VHU$GPLQLVWUDWRU$XWKRULW\5HFRUGV
8VHUDGPLQLVWUDWRUVDUHJHQHUDOO\DVVLJQHGWRVWUDWHJLFRUJDQL]DWLRQVWKDWFRQWDLQ
XVHUV,QWKHIROORZLQJH[DPSOHWKH%LJ8VHU2UJXVHUDGPLQLVWUDWRUKDVGLIIHUHQW
VXVSHQGUHVHWDQGXVHUPDQDJHPHQWSROLFLHVIURPWKHRWKHU8VHU2UJV
PDQDJHGE\RWKHUXVHUDGPLQLVWUDWRUV

,QODUJHFRPSOH[KLHUDUFKLHVDXVHUDGPLQLVWUDWRUFDQDOVREHDVVLJQHGDWD
VWUDWHJLFPDQDJLQJRUJDQL]DWLRQOHYHOLQRUGHUWRPDQDJHDFURVVVHYHUDOXVHU
RUJDQL]DWLRQV,QWKHIROORZLQJH[DPSOHWKHXVHUDGPLQLVWUDWRUDVVLJQHGWRWKH
2SHUDWLRQVRUJDQL]DWLRQFDQPDQDJHDOOXVHUVLQWKHVXERUJDQL]DWLRQV

$GPLQLVWUDWRUV



5HFRPPHQGHG8VHU$GPLQLVWUDWRU3ULYLOHJH6HWWLQJV
)RUGHWDLOHGLQIRUPDWLRQIRUHDFKSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH

8VHU$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$OO6WDQGDUG3ULYLOHJHV
+HOS'HVN
6XVSHQG8VHU
5HVHW8VHU
9LHZ4XDUDQWLQH
8VHU6HWWLQJV
7UDIILF/LPLWV
&KDQJH$GGUHVV
$GG8VHUV
'HOHWH8VHUV
,00DQDJHPHQW
0HVVDJH(QFU\SWLRQ0DQDJHPHQW
$SSOLFDWLRQ0DQDJHPHQW
-XQN(PDLO6HWWLQJV
6HQGHU/LVWV
6SDP)LOWHUV
6H[XDOO\([SOLFLW

9LUXV6HWWLQJV
6KRZ'HOLYHUHG$V,V
3HQGLQJ4XDUDQWLQH
:LUHOHVV6HWWLQJV
$FFRXQW6HWWLQJV
3DVVZRUG
(PDLO$OLDVHV
5HJLRQDO6HWWLQJV
3HUVRQDO$UFKLYH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHU$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

$UFKLYH6HDUFK
$UFKLYH5HFRYHU
-XQN(PDLO$QDO\VLV
9LHZ,PDJHV$WWDFKPHQWVDQG
/LQNV
2UJDQL]DWLRQ0DQDJHPHQW
$VVLJQ$XWKRULW\
$VVLJQ3HHU$XWKRULW\
&KDQJH$GPLQ3DVVZRUGV
&UHDWH2UJDQL]DWLRQV
'HOHWH2UJDQL]DWLRQV
9LHZ5HSRUWV
2XWERXQG0DLO3URFHVVLQJ

LIHPDLOFRQILJ

2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

LIHPDLOFRQILJ

2XWERXQG6HUYHU0DQDJHPHQW

LIHPDLOFRQILJ

2XWERXQG7UDQVSRUW6HFXULW\

LIHPDLOFRQILJ

2XWERXQG0HVVDJH(QFU\SWLRQ

LIHPDLOFRQILJ

(GLW2UJDQL]DWLRQV
1RWLILFDWLRQ0HVVDJHV
0DQDJH'RPDLQV
8VDJH6WDWHPHQWV

$FFRXQWDGPLQ

0HVVDJH&HQWHU%UDQGLQJ
$SSOLFDWLRQ0DQDJHPHQW
7UDIILF/LPLWV
-XQN(PDLO
9LUXV
:LUHOHVV(PDLO
$GYDQFHG$SSOLFDWLRQV
$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU
,QGXVWU\+HXULVWLFV

$GPLQLVWUDWRUV



8VHU$GPLQLVWUDWRU3ULYLOHJH

5HDG0RGLI\

1RWHV

0HVVDJH$UFKLYLQJ
:HE&RQWHQW0DQDJHU

9LHZSDJHV

,QERXQG0DLO3URFHVVLQJ
0DLO&RQQHFWLRQ0DQDJHPHQW
$XWR&RQQHFWLRQ0DQDJHPHQW
'HOLYHU\0DQDJHPHQW
6SRROLQJ
,QERXQG7UDQVSRUW6HFXULW\
$UFKLYH6HFXULW\$GPLQLVWUDWRU

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH6HDUFK

DUFKLYHVHFXULW\
FRPSOLDQFH

$UFKLYH'LVFRYHU\

VHFXULW\DUFKLYH

$UFKLYH$XGLW

VHFXULW\DUFKLYH

$UFKLYH5HWHQWLRQ

VHFXULW\DUFKLYH

$UFKLYH,QYHVWLJDWRU6HFXULW\

VHFXULW\DUFKLYH

$UFKLYH5HSRUWV

VHFXULW\DUFKLYH

'HVFULSWLRQVRI3ULYLOHJHV
<RXKDYHWKHRSWLRQRIDVVLJQLQJDFDWHJRU\RISULYLOHJHV VXFKDV8VHU6HWWLQJV 
RUDVSHFLILFSULYLOHJHZLWKLQWKDWFDWHJRU\ VXFKDV$GG8VHUV %\VHOHFWLQJD
FDWHJRU\DOOSULYLOHJHVLQWKHFDWHJRU\DUHVHOHFWHG<RXFDQWKHQGHVHOHFWVSHFLILF
SULYLOHJHVLIQHFHVVDU\
<RXPD\DOVREHDEOHWRFKRRVHEHWZHHQ5HDGDQG0RGLI\VLQFH\RXPLJKW
ZDQWWRSURYLGHYLVLELOLW\LQWRDQRUJDQL]DWLRQ 8VHU6HWWLQJV EXW\RXPD\QRW
ZDQWWKDWDGPLQLVWUDWRUWRPRGLI\WKRVHVHWWLQJV

$OO6WDQGDUG3ULYLOHJHV
&KRRVLQJWKLVRSWLRQSURYLGHVYLVLELOLW\RUPRGLILFDWLRQSULYLOHJHVIRUDOOGDWDDWDQ
RUJDQL]DWLRQDQGEHORZ7KLVLVWKHPRVWDSSURSULDWHUROHIRUDVVLJQLQJDQHZ
VXSHUDGPLQLVWUDWRUDWDQHZO\FUHDWHGVXERUJDQL]DWLRQ)RUGHWDLOHG
LQIRUPDWLRQRQHDFKSULYLOHJHLQWKLVFDWHJRU\VHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH$OO6WDQGDUG3ULYLOHJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+HOS'HVN
7KH+HOS'HVNVHFWLRQGHVFULEHVSULYLOHJHVWREDVLFXVHUVXSSRUWIXQFWLRQVLQWKH
8VHUWDE7RSURYLGHIXOODFFHVVWR+HOS'HVNIXQFWLRQVDGPLQLVWUDWRUVQHHG
DXWKRULW\RYHU8VHU6HWWLQJVDQGVRPHSULYLOHJHVLQ2UJDQL]DWLRQ0DQDJHPHQW
7KHVHFDQEHVHOHFWHGLQGLYLGXDOO\IURPWKHDXWKRUL]DWLRQUHFRUG)RUGHWDLOHG
LQIRUPDWLRQIRUHDFK+HOS'HVNSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH$OO6WDQGDUG3ULYLOHJHVFKDSWHUV+HOS'HVNVHFWLRQ
+HOS'HVN

(QDEOHVWKHEDVLFXVHUVXVSHQGUHVHWDQG
TXDUDQWLQHVXSSRUWIXQFWLRQV

6XVSHQG8VHU

7XUQRIIVHUYLFHVIRUDXVHU

5HVHW8VHU

$FWLYDWHVHUYLFHVIRUDVXVSHQGHGXVHUDQGUHYHUWDQ
DFWLYHXVHUWRWKH'HIDXOW8VHUVHWWLQJV

9LHZ4XDUDQWLQH

6HDUFKYLHZDQGGHOLYHUWKHPHVVDJHVFXUUHQWO\
KHOGLQDXVHU
V0HVVDJH&HQWHU

8VHU6HWWLQJV
$OOSULYLOHJHVUHODWHGWRXVHUVHWWLQJV)RUGHWDLOHGLQIRUPDWLRQIRUHDFK8VHU
6HWWLQJVSULYLOHJHVHH7KH0HVVDJH6HFXULW\$XWKRUL]DWLRQ5HIHUHQFH$OO
6WDQGDUG3ULYLOHJHVFKDSWHUV8VHU6HWWLQJVVHFWLRQ
8VHU6HWWLQJV

(QDEOHVUHDGDQGPRGLI\SULYLOHJHVWRDODUJHVHWRI
FRPPRQXVHUSROLFLHV

7UDIILF/LPLWV

6HWWKHGDLO\QXPEHURIPHVVDJHVDQGPD[LPXP
VL]HPHVVDJHVDXVHUFDQUHFHLYHEHIRUHHPDLOZLOO
ERXQFHEDFNWRWKHVHQGHU

&KDQJH$GGUHVV

&KDQJHDXVHU
VDGGUHVV WKH0HVVDJH&HQWHU
DFFRXQWDQGDOOUHODWHGVHUYLFHVDUHSUHVHUYHG

$GG8VHUV

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RXFDQDGG
QHZXVHUVWRDQRUJDQL]DWLRQ

'HOHWH8VHUV

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RXFDQGHOHWH
XVHUVIURPDQRUJDQL]DWLRQ

,00DQDJHPHQW

(QDEOHV,0DGPLQLVWUDWLYHIXQFWLRQV

0HVVDJH(QFU\SWLRQ (QDEOHV(QFU\SWLRQ6HWWLQJVSDJHVIRUXVHUVRUJV
0DQDJHPHQW
DQG'HIDXOW8VHUVHWWLQJV

$SSOLFDWLRQ
0DQDJHPHQW

7XUQRQRIIDXVHU
VDSSOLFDWLRQVDQGVHWWLQJVLIWKH
VHUYLFHVDUHDYDLODEOHWRDQRUJDQL]DWLRQ
VXVHUV,Q
WXUQDQDGPLQLVWUDWRUFDQHQDEOHWKHVHVHWWLQJVWR
EHYLHZDEOHDQGHGLWDEOHE\WKHHQGXVHU

-XQN(PDLO6HWWLQJV

(QDEOHVWKHDGPLQLVWUDWRUVYLHZLQJDQGPRGLILFDWLRQ
RIWKH6SDPILOWHUVLQWKH0HVVDJH&HQWHU

$GPLQLVWUDWRUV





6HQGHU/LVWV

(QDEOHVUHDGLQJDQGPRGLI\LQJDXVHUVVHQGHUOLVWV

6SDP)LOWHUV

(QDEOHVWKHUHDGLQJDQGPRGLI\LQJRIWKHXVHUV
VSDPILOWHUV

6H[XDOO\([SOLFLW

(QDEOHVXVHUVWRVHHRUPRGLI\WKHLUILOWHUIRUVH[XDOO\
H[SOLFLWFRQWHQW

9LUXV6HWWLQJV

(QDEOHVXVHUOHYHOYLUXVEORFNLQJWREHWXUQHGRQRU
RIIDQGHQDEOHVOLPLWLQJWKHLQWHUYDOIRUYLUXV
QRWLILFDWLRQV

6KRZ'HOLYHUHG$V
,V

(QDEOHVDQDGPLQLVWUDWRUWRJLYHDXVHUWKHDELOLW\WR
GHOLYHUYLUXVLQIHFWHGPHVVDJHVIURPWKH0HVVDJH
&HQWHUWRWKHLULQER[

3HQGLQJ4XDUDQWLQH

(QDEOHVDQDGPLQLVWUDWRUWRJLYHDXVHUWKHDELOLW\WR
HLWKHUYLHZRUGHOLYHUTXDUDQWLQHGPHVVDJHVLQWKH
3HQGLQJTXDUDQWLQHSDJHRIWKH0HVVDJH&HQWHU

:LUHOHVV6HWWLQJV

(QDEOHV:LUHOHVV)RUZDUGLQJIURPWKH0HVVDJH
&HQWHUWRWH[WHQDEOHGPRELOHGHYLFHV

$FFRXQW6HWWLQJV

(QDEOHGLVDEOHDOODFFRXQWVHWWLQJSULYLOHJHVDWRQFH
7KHDFFRXQWVHWWLQJVLQFOXGH3DVVZRUG(PDLO
$OLDVHVDQG5HJLRQDO6HWWLQJVSULYLOHJHV

3DVVZRUG

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RXFDQHQDEOH
WKHDGPLQLVWUDWRUWRVHHDXVHUVLQLWLDOSDVVZRUGWR
UHVHWDXVHUVSDVVZRUGWRJHQHUDWHDWHPSRUDU\
SDVVZRUGDQGWRDOORZXVHUVFKDQJHWKHLU
SDVVZRUGVLQWKH0HVVDJH&HQWHU

(PDLO$OLDVHV

(QDEOHVDGPLQLVWUDWRUVWROHWXVHUVVHHDQGLI\RXU
SURGXFWKDVWKLVFRQILJXUDWLRQ\RXFDQPRGLI\DQ\
DOLDVHVLQWKHLU0HVVDJH&HQWHUDFFRXQW

5HJLRQDO6HWWLQJV

(QDEOHVDGPLQLVWUDWRUVWRPDQDJHDXVHUVODQJXDJH
VHWWLQJVLQWKH0HVVDJH&HQWHU

3HUVRQDO$UFKLYH

(QDEOHVDQDGPLQLVWUDWRUWRJLYHDXVHUDFFHVVWR
WKHXVHUVSHUVRQDODUFKLYHLQWKH0HVVDJH&HQWHU

$UFKLYH6HDUFK

(QDEOHVWKHDGPLQLVWUDWRUWROHWXVHUVVHDUFKIRUDQG
YLHZDQ\DUFKLYHGHPDLOPHVVDJHWKDWWKH\KDYH
HLWKHUVHQWRUUHFHLYHGLQWKHLU3HUVRQDO$UFKLYH

$UFKLYH5HFRYHU

(QDEOHVDQDGPLQLVWUDWRUWROHWDXVHUH[SRUW
PHVVDJHVIURPWKHXVHUV3HUVRQDO$UFKLYHE\
IRUZDUGLQJWKHPWRWKHXVHUVHPDLODGGUHVV

-XQN(PDLO$QDO\VLV

(QDEOHVDGPLQLVWUDWRUVWROHWXVHUVVHH:K\WKLV
HPDLOZDVTXDUDQWLQHGOLQNLQWKH0HVVDJH&HQWHU

9LHZ,PDJHV
$WWDFKPHQWVDQG
/LQNV

(QDEOHVDGPLQLVWUDWRUVWRDOORZXVHUDFFHVVWRYLHZ
LPDJHVDWWDFKHGILOHVDQGK\SHUOLQNVZLWKLQ
TXDUDQWLQHGPHVVDJHVLQWKHXVHUV0HVVDJH
&HQWHU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJDQL]DWLRQ0DQDJHPHQW
$OOSULYLOHJHVUHODWHGWRWKHRUJDQL]DWLRQKLHUDUFK\)RUGHWDLOHGLQIRUPDWLRQIRU
HDFK2UJDQL]DWLRQ0DQDJHPHQWSULYLOHJHVHH7KH0HVVDJH6HFXULW\
$XWKRUL]DWLRQ5HIHUHQFH$OO6WDQGDUG3ULYLOHJHVFKDSWHUV2UJDQL]DWLRQ
0DQDJHPHQWVHFWLRQ
2UJDQL]DWLRQ
0DQDJHPHQW

(QDEOHVDFFHVVWRDOOSULYLOHJHVUHODWHGWRWKH
RUJDQL]DWLRQKLHUDUFK\

$VVLJQ$XWKRULW\

&UHDWHDQGPRGLI\DGPLQLVWUDWRUDXWKRULW\LQVXE
RUJDQL]DWLRQV
:$51,1*%\JUDQWLQJWKLVSULYLOHJHWRDQRWKHU

DGPLQLVWUDWRUWKDWDGPLQLVWUDWRULQWXUQFDQFUHDWH
RWKHUDGPLQLVWUDWRUVDWDORZHURUJDQL]DWLRQOHYHO
ZLWKHTXLYDOHQWDXWKRULW\7KH$VVLJQ$XWKRULW\
SULYLOHJHVKRXOGJHQHUDOO\EHJLYHQRQO\WRDVLQJOH
VXSHUDGPLQLVWUDWRUDWWKHORZHUOHYHORUDQ
DGPLQLVWUDWRUZLWKDVSHFLILFUROHLQ\RXU
RUJDQL]DWLRQ
$VVLJQ3HHU$XWKRULW\

&UHDWHDQGPRGLI\SHHUDGPLQLVWUDWRUVLQWKHVDPH
RUJDQL]DWLRQ
:$51,1*%\JUDQWLQJWKLVSULYLOHJHWRDQRWKHU

DGPLQLVWUDWRUWKDWDGPLQLVWUDWRULQWXUQFDQFUHDWH
RWKHUDGPLQLVWUDWRUVDWDORZHURUJDQL]DWLRQOHYHO
ZLWKHTXLYDOHQWDXWKRULW\7KH$VVLJQ$XWKRULW\
SULYLOHJHVKRXOGJHQHUDOO\EHJLYHQRQO\WRDVLQJOH
VXSHUDGPLQLVWUDWRUDWWKHORZHUOHYHORUDQ
DGPLQLVWUDWRUZLWKDVSHFLILFUROHLQ\RXU
RUJDQL]DWLRQ

&KDQJH$GPLQ
3DVVZRUGV

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RXFDQ
HQDEOHDGPLQLVWUDWRUVWRFKDQJHDVXE
DGPLQLVWUDWRUVSDVVZRUG

&UHDWH2UJDQL]DWLRQ

(QDEOHVFUHDWLQJQHZVXERUJDQL]DWLRQV

'HOHWH2UJDQL]DWLRQ

(QDEOHVWKHGHOHWLRQRIDVXERUJDQL]DWLRQ

9LHZ5HSRUWV

(QDEOHVWKHYLHZLQJRILQERXQGDQGRXWERXQG
UHSRUWV

2XWERXQG0DLO
3URFHVVLQJ

&RQILJXUHDQGPRGLI\RXWERXQGVHUYHUVDQG
VHUYLFHV

2XWERXQG$SSOLFDWLRQV
0DQDJHPHQW

(QDEOHVPDQDJLQJWKHRXWERXQGVHUYLFHV
FRQVLVWLQJRIYLUXVEORFNLQJDWWDFKPHQWPDQDJHU
FRQWHQWPDQDJHUDQGWKHFRPSOLDQFHIRRWHU

2XWERXQG6HUYHU
0DQDJHPHQW

(QDEOHVWKHPDQDJHPHQWRIWKH2XWERXQG6HUYHU
FRQILJXUDWLRQVIRXQGLQWKH2XWERXQGWDEDWWKHWRS
RIWKH$GPLQLVWUDWLRQ&RQVROH

$GPLQLVWUDWRUV





2XWERXQG7UDQVSRUW
6HFXULW\

(QDEOHV7UDQVSRUW/D\HU6HFXULW\ 7/6 
FRQILJXUDWLRQVIRURXWERXQGPDLO

2XWERXQG0HVVDJH
(QFU\SWLRQ

(QDEOHVRXWERXQGPHVVDJHVWREHVHQWWRDVHFXUH
SRUWDO

(GLW2UJDQL]DWLRQV

0RGLI\RUJDQL]DWLRQVHWWLQJV

1RWLILFDWLRQ0HVVDJHV

(QDEOHV0HVVDJH&HQWHUDQG$WWDFKPHQW0DQDJHU
QRWLILFDWLRQPHVVDJHV

0DQDJH'RPDLQV

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RXFDQDOORZ
DGPLQLVWUDWRUVWRYLHZDQGPRGLI\GRPDLQV

8VDJH6WDWHPHQWV

$OORZVDQDGPLQLVWUDWRUWRYLHZWKHDFFRXQW
RUJDQL]DWLRQVPRQWKO\XVDJHGDWD

0HVVDJH&HQWHU
%UDQGLQJ

$OORZVDGPLQLVWUDWRUVWRFRQILJXUH0HVVDJH&HQWHU
EUDQGLQJRSWLRQV

$SSOLFDWLRQ
0DQDJHPHQW

$OORZVDGPLQLVWUDWRUVWRDVVLJQUHDGDQG
PRGLILFDWLRQSULYLOHJHVIRUWKHSULPDU\RUJDQL]DWLRQ
DSSOLFDWLRQFDWHJRULHV

7UDIILF/LPLWV

6HWVRUJDQL]DWLRQVPHVVDJHOLPLWV

-XQN(PDLO

(QDEOHVDGPLQLVWUDWRUVWRUHDGDQGPRGLI\DQ
RUJDQL]DWLRQVVSDPILOWHUVDQGVHQGHUOLVWV

9LUXV

(QDEOHVDGPLQLVWUDWRUVWRUHDGDQGPRGLI\YLUXV
EORFNLQJ

:LUHOHVV(PDLO

(QDEOHVDGPLQLVWUDWRUVWRFRQILJXUHDQ
RUJDQL]DWLRQVRUDXVHUV8VHU$FFHVVSULYLOHJHVIRU
DXVHUVZLUHOHVVHPDLO

$GYDQFHG$SSOLFDWLRQV

6HWWLQJVIRUWKHLQERXQGDSSOLFDWLRQVDWWKH
RUJDQL]DWLRQOHYHO

$WWDFKPHQW0DQDJHU

(QDEOHVWKH,QERXQG$WWDFKPHQW0DQDJHU
IXQFWLRQVDQGUHSRUWV

&RQWHQW0DQDJHU

(QDEOHVDGPLQLVWUDWLYHPDQDJHPHQWRIWKH&RQWHQW
0DQDJHUIHDWXUHVDQGUHSRUWV

,QGXVWU\+HXULVWLFV

(QDEOHVWKHDGPLQLVWUDWLRQRIWKHLQGXVWU\VSHFLILF
IHDWXUHV

0HVVDJH$UFKLYLQJ

(QDEOHVDGPLQLVWUDWLRQRIWKH0HVVDJH$UFKLYLQJ
IHDWXUHV

:HE&RQWHQW0DQDJHU

(QDEOHVWKH:HE&RQWHQWWDEZLWK:HE&RQWHQW
GDVKERDUG$QWL9LUXV6S\ZDUH)LOWHULQJDQG:HE
$GPLQSDJHV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QERXQG0DLO3URFHVVLQJ
)RUGHWDLOHGLQIRUPDWLRQIRUHDFK,QERXQG0DLO3URFHVVLQJSULYLOHJHVHH7KH
0HVVDJH6HFXULW\$XWKRUL]DWLRQ5HIHUHQFH,QERXQG0DLO3URFHVVLQJFKDSWHU
,QERXQG0DLO3URFHVVLQJ

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RX
FDQDVVLJQUHDGDQGPRGLILFDWLRQSULYLOHJHV
IRULQERXQGPDLODSSOLFDWLRQVPDQDJHG
XQGHUWKH,QERXQG6HUYHUVWDE

0DQXDO&RQQHFWLRQ0DQDJHPHQW

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RX
FDQFUHDWHPDQXDO,3EORFNV

$XWR&RQQHFWLRQ0DQDJHPHQW

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RX
FDQFRQILJXUHWKH&RQQHFWLRQ0DQDJHU
DXWRPDWLFDWWDFNEORFNLQJ7KLVSULYLOHJHLV
UHTXLUHGWRYLHZJUDSKVDQGGDWDRQWKH
,QERXQG6HUYHU2YHUYLHZSDJH

'HOLYHU\0DQDJHPHQW

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RX
FDQFRQILJXUHWKH'HOLYHU\0DQDJHU

6SRROLQJ

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RX
FDQFRQILJXUHWKH6SRRO0DQDJHU

,QERXQG7UDQVSRUW6HFXULW\

,I\RXUSURGXFWKDVWKLVFRQILJXUDWLRQ\RX
FDQHQDEOH7/6VHWWLQJVIRUWKH,QERXQG
6HUYHUVWDE

$UFKLYH6HDUFK$UFKLYH'LVFRYHU\$UFKLYH$XGLW$UFKLYH
5HWHQWLRQ
)RUGHWDLOHGLQIRUPDWLRQIRUHDFK$UFKLYH6HDUFKDQG$UFKLYH$XGLWSULYLOHJHVHH
7KH0HVVDJH$UFKLYLQJ$GPLQLVWUDWLRQ*XLGH*UDQWLQJ0HVVDJH$UFKLYLQJ
3ULYLOHJHVFKDSWHU

$UFKLYH6HFXULW\$GPLQLVWUDWRU

(QDEOHVWKHPDQDJHPHQWRIDFFRXQWZLGH
0HVVDJH$UFKLYLQJIXQFWLRQDOLW\LQFOXGLQJ
$UFKLYH6HDUFK'LVFRYHU\5HWHQWLRQ$XGLW
DQG,QYHVWLJDWRU6HFXULW\

$UFKLYH6HDUFK

(QDEOHVWKH0HVVDJH$UFKLYLQJSDJHVIRU
DUFKLYHDQGLQYHVWLJDWLRQIXQFWLRQV

$UFKLYH'LVFRYHU\

(QDEOHVWKHLQYHVWLJDWLRQRIVDYHGLWHPV
FUHDWLQJVHDUFKFULWHULDDQGPDQDJLQJ
H[SRUWHGPHVVDJHLQDGGLWLRQWRWKHFRUH
$UFKLYH6HDUFKIHDWXUHV

$UFKLYH$XGLW

(QDEOHVWKH0HVVDJH$UFKLYLQJV$XGLW
5HSRUWVSDJH

$UFKLYH5HWHQWLRQ

(QDEOHVPHVVDJHUHWHQWLRQPHVVDJH
SXUJHVDQGDSXUJHKLVWRU\

$GPLQLVWUDWRUV



$UFKLYH,QYHVWLJDWRU6HFXULW\

5HVWULFWVDQDUFKLYHVHDUFKLQYHVWLJDWLRQWR
WKHPHVVDJHVIRURUOHVVXVHUV

$UFKLYH5HSRUWV

(QDEOHVWKH0HVVDJH$UFKLYLQJ5HSRUWV
WDE$FFHVVWRVSHFLILFUHSRUWVLVEDVHGRQ
KDYLQJDGGLWLRQDODUFKLYHVHWWLQJV

7URXEOHVKRRWLQJ$XWKRUL]DWLRQ
:KDWDUHWKHDXWKRUL]DWLRQSULYLOHJHVQHFHVVDU\WRYLHZWKH,QERXQG6HUYHURU
2XWERXQG6HUYHUWDE"

$WDPLQLPXPUHDGSULYLOHJHVIRU$XWR&RQQHFWLRQ0DQDJHPHQWDUHUHTXLUHGWR
YLHZWKH,QERXQG6HUYHUWDEDQGUHDGSULYLOHJHVIRU2XWERXQG6HUYHU
0DQDJHPHQWDUHUHTXLUHGWRYLHZWKH2XWERXQG6HUYHUWDE7KHVHWDEVDUH
DVVRFLDWHGZLWKDQHPDLOFRQILJOHYHODXWKRUL]DWLRQUHFRUG
:K\FDQ
WDQDGPLQLVWUDWRUVHHVHUYHUFRQILJXUDWLRQLQIRUPDWLRQ"

7KHDGPLQLVWUDWRUVDXWKRUL]DWLRQUHFRUGZDVDGGHGWRDQRUJDQL]DWLRQEHORZWKH
HPDLOFRQILJLQWKHRUJDQL]DWLRQDOKLHUDUFK\<RXPXVWDGGDQDGGLWLRQDO
DXWKRUL]DWLRQUHFRUGWRWKHHPDLOFRQILJ6HH9LHZLQJDQG(GLWLQJ$XWKRUL]DWLRQ
5HFRUGVRQSDJH IRULQVWUXFWLRQV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

'LUHFWRU\6\QF

&KDSWHU 

$ERXW'LUHFWRU\6\QF
1RWH7KLVFKDSWHUGHVFULEHV'LUHFWRU\6\QF+RVWHG(GLWLRQZKLFKLVVHWLQWKH
$GPLQLVWUDWLRQ&RQVROHDQGSXOOVGDWDIURP\RXUVHUYHUXVLQJ'60/,I\RXDUH
LQWHUHVWHGLQWKH'LUHFWRU\6\QF6HUYHU(GLWLRQXWLOLW\ZKLFKUXQVRQ\RXUVHUYHU
DQGSXVKHVGDWDWRWKHVHUYLFHVHHWKHIROORZLQJ85/
http://www.postini.com/dir_sync

'LUHFWRU\6\QFPDNHVXVHUPDQDJHPHQWHDVLHUE\FRQQHFWLQJWR\RXUGLUHFWRU\
VHUYHUDQGFROOHFWLQJXVHULQIRUPDWLRQ'LUHFWRU\6\QFLPSRUWVWKLVLQIRUPDWLRQLQWR
WKHPHVVDJHVHFXULW\VHUYLFH,WZLOODGGGHOHWHRUPRYHXVHUVVRWKDW\RXU
RUJDQL]DWLRQPDWFKHVDQRUJDQL]DWLRQDOXQLW 28 RQ\RXUGLUHFWRU\VHUYHU
'LUHFWRU\6\QFLVDQRSWLRQDOIHDWXUH)RUPRUHLQIRUPDWLRQDERXWWKHDYDLODELOLW\RI
WKLVIHDWXUHFRQWDFW\RXUDFFRXQWPDQDJHURUYHQGRU
'LUHFWRU\6\QFDFWVDVDRQHZD\V\QFKURQL]DWLRQ<RXUXVHUDQGDOLDV
LQIRUPDWLRQLQWKHPHVVDJHVHFXULW\VHUYLFHPD\EHDGGHGPRYHGRUGHOHWHGEXW
\RXUGLUHFWRU\VHUYHULVQRWFKDQJHGLQDQ\ZD\'LUHFWRU\6\QFFDQEHODXQFKHG
PDQXDOO\IURPWKH$GPLQLVWUDWLRQ&RQVROHRUVFKHGXOHGWRUXQDXWRPDWLFDOO\
7RXVH'LUHFWRU\6\QFVHWXS\RXUGLUHFWRU\VHUYHUWRDFFHSWD'60/FOLHQWRYHU
66/)RULQIRUPDWLRQRQKRZWRFRQILJXUH\RXUGLUHFWRU\VHUYHUVHHWKH'LUHFWRU\
6\QF&RQILJXUDWLRQ*XLGH

'LUHFWRU\6\QF



)HDWXUHVDQG&DSDELOLWLHV
7KHIROORZLQJIHDWXUHVDUHLQFOXGHGZLWK'LUHFWRU\6\QF

6XSSRUWIRU0DMRU/'$36HUYHUV6XSSRUWIRU:LQGRZV$FWLYH'LUHFWRU\
DQG,%0/RWXV'RPLQR'LUHFWRU\6HUYHUDQG6XQ21('LUHFWRU\
6HUYHU

8VHU0DQDJHPHQW'LUHFWRU\6\QFZLOODGGGHOHWHDQGPRYHXVHUVDQG
DOLDVHV

2QHZD\SXOO'LUHFWRU\6\QFSXOOVLQIRUPDWLRQIURP\RXUGLUHFWRU\VHUYHUWR
WKHPHVVDJHVHFXULW\VHUYLFHWRPDS\RXUXVHUEDVHLQRQHRUPRUH
RUJDQL]DWLRQV

$XWRPDWHG6\QFKURQL]DWLRQ'LUHFWRU\6\QFFDQEHVFKHGXOHGWR
V\QFKURQL]HDXWRPDWLFDOO\RQDUHJXODUVFKHGXOH

2SHUDWLRQ/LPLWV6DIHJXDUGVWROLPLWQXPEHURIGHOHWLRQDQGDGGLWLRQRIXVHU
DFFRXQWVLQWKHPHVVDJHVHFXULW\VHUYLFHZLWKYDOLGDWLRQRIGDWDDQG
FRQILJXUDWLRQEHIRUHZULWHVWRWKHPHVVDJHVHFXULW\VHUYLFHXVHURUJDQL]DWLRQ

/'$3)LOWHULQJ<RXFDQVSHFLI\IXOO/'$3TXHULHVLQWKH$GYDQFHG)LOWHU
6HWWLQJVSDJH

6HFXUHGDWDWUDQVPLVVLRQ'LUHFWRU\6\QFXVHVVHFXUHELW66/IRUDOO
FRQQHFWLRQV

5HSRUWLQJ'LUHFWRU\6\QFLQFOXGHVLPPHGLDWHYDOLGDWLRQUHSRUWVHPDLOHG
UHSRUWVDQGDVHYHQGD\DFWLYLW\ORJ

5HTXLUHPHQWV
7RXVH'LUHFWRU\6\QF\RXOOQHHGWRVHWXS'60/ZLWK66/RQDQLQWHUQHWIDFLQJ
PDFKLQHDQGSRVVLEO\SHUIRUPVRPHFRQILJXUDWLRQRQ\RXU/'$3GLUHFWRU\VHUYHU
DQGWKHPHVVDJHVHFXULW\VHUYLFH

3UHUHTXLVLWHV
7RVHWXS'LUHFWRU\6\QF\RXOOQHHG

)DPLOLDULW\ZLWK'60/ 'LUHFWRU\6HUYLFHV0DUNXS/DQJXDJH 

$QXQGHUVWDQGLQJRIWKHPHVVDJHVHFXULW\VHUYLFHKLHUDUFK\DQG
FRQILJXUDWLRQ3URSHUVHWXSUHTXLUHVIDPLOLDULW\ZLWK\RXURUJDQL]DWLRQ
KLHUDUFK\DQGWKHPHVVDJHVHFXULW\VHUYLFHVHWWLQJV

$QXQGHUVWDQGLQJRI\RXU/'$3KLHUDUFK\DQGVHUYLFHV7RFRQILJXUH
'LUHFWRU\6\QF\RXPXVWSURYLGHLQIRUPDWLRQDERXW\RXU/'$3KLHUDUFK\
<RX
OOQHHGWREHIDPLOLDUZLWK\RXUGLUHFWRU\VHUYHUDQGZLWK/'$3
WHFKQRORJLHV

1RWH$FWLYDWLRQLQYROYHVDFFHVVLQJDQGFRQILJXULQJ\RXU/'$3GLUHFWRU\DQG
DVVRFLDWHGWHFKQRORJLHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:HKLJKO\UHFRPPHQG\RXSXUFKDVH'LUHFWRU\6\QF$FWLYDWLRQ6HUYLFHLI

<RXQHHGDVVLVWDQFHZLWKWKHVHWHFKQRORJLHV

<RXU/'$3GLUHFWRU\VWUXFWXUHRU\RXUWKHPHVVDJHVHFXULW\VHUYLFH
RUJDQL]DWLRQKLHUDUFK\LVFRPSOH[

)RUDIXOOGHVFULSWLRQVHH'LUHFWRU\6\QF$FWLYDWLRQ6HUYLFHRQSDJH 

6\VWHP5HTXLUHPHQWV
)ROORZLQJDUHDVXPPDU\RIWKHUHTXLUHPHQWVWRFRQILJXUHDQGVXSSRUW'LUHFWRU\
6\QF)RUFRPSOHWHVWHSVRQKRZWRVHWXS\RXUV\VWHPVHHWKH'LUHFWRU\6\QF
&RQILJXUDWLRQ*XLGH



$GLUHFWRU\VHUYHUFRQWDLQLQJ\RXUXVHULQIRUPDWLRQ'LUHFWRU\6\QFLV
FRPSDWLEOHZLWK,%0/RWXV'RPLQR'LUHFWRU\6HUYHU6XQ21('LUHFWRU\
6HUYLFHV,%0/RWXV1RWHV'LUHFWRU\6HUYHUDQG0LFURVRIW$FWLYH'LUHFWRU\
DQG

$XVHUZLWKDGPLQLVWUDWLYH5($'ULJKWVWR\RXU/'$328'LUHFWRU\6\QFZLOO
FROOHFWLQIRUPDWLRQZLWKWKLVXVHUQDPH

<RX
OOQHHGWRLQVWDOODVLQJOH'60/VHUYHURQDQH[LVWLQJRUQHZVHUYHU

$QRSHQ66/FRQQHFWLRQ'LUHFWRU\6\QFZLOOFRQQHFWWR\RXU'60/VHUYHU
WKURXJK66/<RX
OOQHHGWRVHWXS\RXUVHUYHUWRDFFHSWDQ66/FRQQHFWLRQ
DQG\RX
OOQHHGWRVHW\RXUILUHZDOOWRDOORZWKHFRQQHFWLRQ

$Q66/FHUWLILFDWHIRUWUDQVDFWLRQV7RDOORZ66/FRQQHFWLRQV\RX
OOQHHGDQ
66/FHUWLILFDWH'LUHFWRU\6\QFZLOODFFHSWDQ\FHUWLILFDWHDXWKRULW\LQFOXGLQJ
VHOIVLJQHGFHUWLILFDWHV

$DGPLQLVWUDWRUDFFRXQWLQWKHPHVVDJHVHFXULW\VHUYLFHZLWKDSSURSULDWH
SULYLOHJHV7RVHWXSDQGUXQ'LUHFWRU\6\QF\RXZLOOPDNHFKDQJHVWR
RUJDQL]DWLRQDQGXVHUVHWWLQJV5XQQLQJ'LUHFWRU\6\QFUHTXLUHVSHUPLVVLRQV
WRDGGPRYHDQGGHOHWHXVHUVDQGDOLDVHV

'LUHFWRU\6\QF



'LUHFWRU\6\QF$FWLYDWLRQ6HUYLFH
:KHQ\RXSXUFKDVH'LUHFWRU\6\QF$FWLYDWLRQVHUYLFHV\RXUHFHLYHWKHIROORZLQJ
DVVLVWDQFHZLWKVHWWLQJXSDQGFRQILJXULQJ'LUHFWRU\6\QF

'HWHUPLQHSURMHFWVFKHGXOHDQGMREVXPPDU\

5HYLHZ\RXUV\VWHPUHTXLUHPHQWVDQGQHWZRUNWRSRORJ\

,QVWDOODQGFRQILJXUH'60/DVLQJOH'60/VHUYHURQDQH[LVWLQJRUQHZ
VHUYHUWRXVH'LUHFWRU\6\QF

5HFRPPHQGDQGDVVXUHWKHSURSHU66/FHUWLILFDWHVDUHLQVWDOOHG

6HWXSDXWKRUL]HGXVHUDFFRXQWVLQ\RXU/'$3GLUHFWRU\IRU'60/FRQQHFWLRQ

5HYLHZ\RXU/'$3'LUHFWRU\VWUXFWXUHDQG2UJDQL]DWLRQ+LHUDUFK\DQG
UHTXLUHPHQWVIRUV\QFKURQL]DWLRQ

'HWHUPLQHVWUDWHJ\IRUPDSSLQJXVHUVWUXFWXUHVIURP/'$3WRWKHPHVVDJH
VHFXULW\VHUYLFH

0DQDJHH[FOXVLRQVVXFKDVPDLOLQJOLVWVDQGVSHFLDOXVHUDFFRXQWV

3HUIRUPWHVWLQJDQGYDOLGDWLRQVHWXSDXWRVFKHGXOLQJ

'RFXPHQWWKHFXVWRPL]HGVHWXSDQGFRQILJXUDWLRQDQGSURFHVV

)RUPRUHLQIRUPDWLRQRQWKH'LUHFWRU\6\QF$FWLYDWLRQVHUYLFHSOHDVHFRQWDFW
SURIHVVLRQDOVHUYLFHV#SRVWLQLFRPRU\RXUYHQGRU

'LUHFWRU\6\QF&RQFHSWV
:KHQ\RXXVH'LUHFWRU\6\QFWRV\QFKURQL]H\RXUUHJLVWHUHGXVHUOLVWZLWK\RXU
GLUHFWRU\VHUYHUXVHUVDUHDGGHGGHOHWHGRUPRYHGVRWKDWWKHXVHUOLVWRQWKH
PHVVDJHVHFXULW\VHUYLFHPDWFKHVWKHXVHUOLVWRQ\RXUGLUHFWRU\VHUYHU



$XVHULVDGGHGWRWKHPHVVDJHVHFXULW\VHUYLFHLIWKHFDQRQLFDOQDPH &1 LV


OLVWHGLQ\RXUGLUHFWRU\VHUYHUEXWQRWLQWKHPHVVDJHVHFXULW\VHUYLFH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)RULQVWDQFH\RXPD\KDYHWZRXVHUVLQWKHPHVVDJHVHFXULW\VHUYLFH$QQ
DQG%ULDQDQGWKUHH&1VLQ\RXUGLUHFWRU\VHUYHU$QQ%ULDQDQG-XDQLWD
:KHQ\RXUXQ'LUHFWRU\6\QF-XDQLWDZLOOEHDGGHGWRWKHPHVVDJHVHFXULW\
VHUYLFH

$XVHULVPRYHGZLWKLQ\RXURUJDQL]DWLRQKLHUDUFK\LIWKHFDQRQLFDOQDPH &1 
LVOLVWHGLQ\RXUGLUHFWRU\VHUYHUDQGUHJLVWHUHGDVDXVHULQDGLIIHUHQW
RUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFH

)RULQVWDQFH\RXPD\KDYHWZRXVHUV$QQDQG%ULDQLQ\RXUSULPDU\
RUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFHDQGRQHXVHU(PLOLQD
GLIIHUHQWRUJDQL]DWLRQEXWDOOWKUHHXVHUVDUHLQWKHVDPH28LQ\RXUGLUHFWRU\
VHUYHU:KHQ\RXUXQ'LUHFWRU\6\QFIURP\RXUSULPDU\RUJDQL]DWLRQ(PLOZLOO
EHPRYHGWRWKHSULPDU\RUJDQL]DWLRQ



$XVHULVGHOHWHGLIWKHFDQRQLFDOQDPH &1 LVQRWOLVWHGLQ\RXUGLUHFWRU\


VHUYHUEXWLVUHJLVWHUHGLQWKHPHVVDJHVHFXULW\VHUYLFH

'LUHFWRU\6\QF



)RULQVWDQFH\RXPD\KDYHIRXUXVHUVLQWKHPHVVDJHVHFXULW\VHUYLFH$QQ
%ULDQ-XDQLWDDQG0DQLVKDQGWKUHH&1VLQ\RXUGLUHFWRU\VHUYHU$QQ
-XDQLWDDQG0DQLVK:KHQ\RXUXQ'LUHFWRU\6\QF%ULDQZLOOEHGHOHWHGIURP
WKHPHVVDJHVHFXULW\VHUYLFH
'LUHFWRU\6\QFXSGDWHV\RXUXVHUVLQWKHPHVVDJHVHFXULW\VHUYLFHLQWKUHHVWHSV

 'LUHFWRU\6\QFFRQQHFWVZLWK\RXUVHUYHUVHFXUHO\XVLQJLQIRUPDWLRQ\RX
SURYLGH'LUHFWRU\6\QFZLOOFROOHFWLQIRUPDWLRQRQXVHUVDQGRSWLRQDOO\RQ
DOLDVHVDQGRUJDQL]DWLRQV1RFKDQJHVDUHPDGHWR\RXUGLUHFWRU\VHUYHU
 'LUHFWRU\6\QFFUHDWHVDOLVWRIFKDQJHVWR\RXUXVHUVEDVHGRQWKHXVHUOLVW
IURP\RXUGLUHFWRU\VHUYHU'LUHFWRU\6\QFFKDQJHV\RXUXVHUVLQWKH
RUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFHWRPDWFKWKH28LQ\RXU
GLUHFWRU\VHUYHU
 'LUHFWRU\6\QFXSGDWHV\RXUXVHUV7KLVLVYHU\VLPLODUWRUXQQLQJDEDWFK
FRPPDQG'LUHFWRU\6\QFH[HFXWHVWKHOLVWRIFKDQJHVLWKDVJHQHUDWHGIURP
WKHGLUHFWRU\VHUYHU

6SHFLDO8VHUV
1RUPDOO\'LUHFWRU\6\QFVHWVXS\RXURUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\
VHUYLFHWRPDWFKWKH28RQ\RXUGLUHFWRU\VHUYHUH[DFWO\,QVRPHFDVHVWKHUHDUH
VSHFLDOXVHUVWKDWGRQWEHORQJRQERWKOLVWV

6SHFLDOXVHUVWKDWPLJKWEHXQLQWHQWLRQDOO\GHOHWHG
,I\RXKDYHXVHUVLQWKHPHVVDJHVHFXULW\VHUYLFHWKDWDUHQWOLVWHGRQWKHGLUHFWRU\
VHUYHUVXFKDVDFFRXQWVMXVWIRUPDLOLQJOLVWVRUDOLDVHVWKRVHXVHUVZLOOEH
GHOHWHG7KLVPLJKWLQFOXGHDFDWFKDOOXVHUDQDGPLQLVWUDWLYHXVHURUDQDOLDV
XVHGIRUPDLOLQJOLVWV
0RYHWKHVHXVHUVWRDQRWKHURUJDQL]DWLRQRUDGGWKHVHXVHUVWR\RXUGLUHFWRU\
VHUYHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*$Q\XVHUVZKRDUHQRWOLVWHGLQ\RXUGLUHFWRU\VHUYHUZLOOEHGHOHWHG
IURPWKHPHVVDJHVHFXULW\VHUYLFH

6SHFLDOXVHUVWKDWPLJKWEHXQLQWHQWLRQDOO\DGGHG
<RXPD\KDYHDQ\&1VRQ\RXUGLUHFWRU\VHUYHUZKLFKVKRXOGQRWEHDGGHGWRWKH
PHVVDJHVHFXULW\VHUYLFH)RULQVWDQFHLI\RXKDYHLQWHUQDOPDLOLQJOLVWVWKH\PD\
EHDGGHGWRWKHPHVVDJHVHFXULW\VHUYLFHLIWKH\DUHOLVWHGDV&1VLQ\RXU
GLUHFWRU\VHUYHU
7RSUHYHQWDGGLQJWKHVHXVHUV\RXFDQVHW'LUHFWRU\6\QFWRH[FOXGHXVHUVIURP
EHLQJDGGHGRUPRYHGEDVHGRQDQDWWULEXWHLQ\RXUGLUHFWRU\VHUYHU6HH
2UJDQL]DWLRQ([FOXVLRQVRQSDJH IRUPRUHLQIRUPDWLRQ

3ODQQLQJ'LUHFWRU\6\QFKURQL]DWLRQ
7RDVVXUHWKDW\RXURUJDQL]DWLRQVPDSFRUUHFWO\SODQ\RXUV\QFKURQL]DWLRQEHIRUH
\RXEHJLQWRFRQILJXUH'LUHFWRU\6\QF

0DS<RXU2UJDQL]DWLRQ+LHUDUFKLHV
:KHQSODQQLQJIRU'LUHFWRU\6\QFKURQL]DWLRQ\RXGHFLGHKRZ\RXUXVHU
RUJDQL]DWLRQVRQWKHPHVVDJHVHFXULW\VHUYLFHZLOOPDSWRWKHRUJDQL]DWLRQVRQ
\RXUGLUHFWRU\VHUYHU
'LUHFWRU\6\QFLVVHWXSRQDVSHFLILFXVHURUJDQL]DWLRQDQGV\QFKURQL]HVWKDW
RUJDQL]DWLRQZLWKDQRUJDQL]DWLRQXQLW 28 RQ\RXUGLUHFWRU\VHUYHU<RXKDYHWKH
RSWLRQWRV\QFKURQL]HZLWKRQHSDUWLFXODURUJDQL]DWLRQXQLWRUZLWKDZKROH
VXEWUHHVWDUWLQJZLWKWKDWRUJDQL]DWLRQDOXQLW
:KHQ\RXGHFLGHKRZWRFRQILJXUH'LUHFWRU\6\QFFRPSDUH\RXURUJDQL]DWLRQ
KLHUDUFK\LQWKHPHVVDJHVHFXULW\VHUYLFHDQG\RXURUJDQL]DWLRQKLHUDUFK\RQ\RXU
/'$3VHUYHU



'LUHFWRU\6\QF



6FHQDULR2QH6LPSOH+LHUDUFKLHV
7KHVLPSOHVWW\SHRIV\QFKURQL]DWLRQLVZKHQERWKVLGHVKDYHDVLQJOH
RUJDQL]DWLRQ

2QHRUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFH

2QHRUJDQL]DWLRQDOXQLWLQ\RXUGLUHFWRU\VHUYHU

6HWXS'LUHFWRU\6\QFRQWKHRQHXVHURUJDQL]DWLRQWRPDSWRWKHRQH28RQWKH
GLUHFWRU\VHUYHU
<RXPD\QHHGWRFUHDWHDQRWKHUXVHURUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\
VHUYLFHIRUXVHUVQRWOLVWHGLQ\RXU28 VXFKDVFDWFKDOOXVHUV 7KLVRUJDQL]DWLRQ
VKRXOGQRWKDYHDQ\V\QFKURQL]DWLRQVHWXS

6FHQDULR7ZR&RPELQLQJ+LHUDUFKLHV
$OWHUQDWHO\\RXPD\KDYHDVLWXDWLRQLQZKLFK\RXUGLUHFWRU\VHUYHUKDVDFRPSOH[
KLHUDUFK\EXW\RXUKLHUDUFK\RQWKHPHVVDJHVHFXULW\VHUYLFHLVYHU\VLPSOH



2QHRUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFH

$IXOOWUHHRI28VLQ\RXUGLUHFWRU\VHUYHU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QVXFKDVLWXDWLRQVHWXS'LUHFWRU\6\QFRQDVLQJOHRUJDQL]DWLRQDQGPDSWRWKH
KLJKHVWOHYHO28RQWKHGLUHFWRU\VHUYHU7KHQVHW'LUHFWRU\6\QFWRVHDUFKWKH
HQWLUHVXEWUHH<RXUVLQJOHXVHURUJDQL]DWLRQRQWKHPHVVDJHVHFXULW\VHUYLFHZLOO
KROGDOO\RXUXVHUVIRUWKHZKROHGLUHFWRU\VHUYHUVXEWUHH
<RXPD\QHHGWRFUHDWHDQRWKHUXVHURUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\
VHUYLFHIRUXVHUVQRWOLVWHGLQ\RXU28 VXFKDVWKHOHJDF\FDWFKDOOXVHUIHDWXUH 
7KLVRUJDQL]DWLRQVKRXOGQRWKDYHDQ\V\QFKURQL]DWLRQVHWXS

6FHQDULR7KUHH0DWFKLQJ+LHUDUFKLHV
,I\RXKDYHVHYHUDORUJDQL]DWLRQVRQWKHPHVVDJHVHFXULW\VHUYLFH\RXOOQHHGWR
SODQPRUHFDUHIXOO\,QWKLVVFHQDULR

%RWK\RXURUJDQL]DWLRQKLHUDUFK\RQWKHPHVVDJHVHFXULW\VHUYLFHDQGRQ\RXU
GLUHFWRU\VHUYHUKDYHPXOWLSOHRUJDQL]DWLRQV

7KHVHRUJDQL]DWLRQVPDWFKRQHIRURQH

<RXOOQHHGWRVHWXS'LUHFWRU\6\QFRQVHYHUDORUJDQL]DWLRQVLQWKH$GPLQ
&RQVROH)RUHDFKRUJDQL]DWLRQVHW'LUHFWRU\6\QFWRXVHWKHEDVH'1RIWKH
FRUUHVSRQGLQJ28LQWKHGLUHFWRU\VHUYHU%HVXUHWRPDWFKWKHVWUXFWXUHRQHIRU
RQH
<RXPD\QHHGWRFUHDWHDQRWKHUXVHURUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\
VHUYLFHIRUXVHUVQRWOLVWHGLQ\RXU28 VXFKDVWKHOHJDF\FDWFKDOOXVHUIHDWXUH 
7KLVRUJDQL]DWLRQVKRXOGQRWKDYHDQ\V\QFKURQL]DWLRQVHWXS



'LUHFWRU\6\QF



6FHQDULR)RXU&RPSOH[1RQ0DWFKLQJ+LHUDUFKLHV
,I\RXKDYHPRUHWKDQRQHXVHURUJDQL]DWLRQDQGWKHGLUHFWRU\VHUYHUGRHVQ
W
PDWFKWKHKLHUDUFK\RQWKHPHVVDJHVHFXULW\VHUYLFH\RXKDYHVHYHUDORSWLRQV,Q
WKLVVLWXDWLRQ

%RWK\RXURUJDQL]DWLRQKLHUDUFK\RQWKHPHVVDJHVHFXULW\VHUYLFHDQGRQ\RXU
GLUHFWRU\VHUYHUKDYHPXOWLSOHRUJDQL]DWLRQV

7KHUHLVQRVLPSOHPDWFKEHWZHHQRUJDQL]DWLRQV

,QWKLVFDVH\RXKDYHWKUHHRSWLRQV
 6HWDPDSSLQJDWWULEXWHRQ\RXU/'$3VHUYHU
 0DSRUJDQL]DWLRQVSDUWLDOO\
 &KDQJH\RXURUJKLHUDUFK\
<RXFDQXSGDWH\RXUGLUHFWRU\VHUYHUWRLQFOXGHLQIRUPDWLRQDERXWWKHPHVVDJH
VHFXULW\VHUYLFHDQGVHW'LUHFWRU\6\QFWRDGGXVHUVWRWKHRUJDQL]DWLRQVSHFLILHG
RQ\RXUGLUHFWRU\VHUYHU6HH2UJDQL]DWLRQ+LHUDUFK\0DSSLQJRQSDJH IRU
PRUHLQIRUPDWLRQ
,WVSRVVLEOHWKDWVRPHRI\RXURUJDQL]DWLRQVZLOOPDWFKDQGRWKHUVZLOOQRW,QWKLV
FDVH\RXPD\EHDEOHWRVHWXS'LUHFWRU\6\QFIRUWKHPDWFKLQJRUJDQL]DWLRQV
<RXFDQDOVRH[FOXGHRUJDQL]DWLRQVRQ\RXUGLUHFWRU\VHUYHUIURPV\QFKURQL]DWLRQ
E\XVLQJDQH[FOXVLRQDWWULEXWH%HFDUHIXOZLWKVHWWLQJXSSDUWLDOO\PDWFKLQJ
KLHUDUFKLHV:KHQ\RXV\QFKURQL]HXVHUVPD\EHPRYHGIURPRWKHU
RUJDQL]DWLRQVRUGHOHWHGWRPDWFKWKHRUJDQL]DWLRQDOXQLWRQWKHGLUHFWRU\VHUYHU
%HVXUHWRFKHFNWKHYDOLGDWLRQSDJHFDUHIXOO\WREHVXUH\RXDUHQRWPDNLQJDQ\
XQH[SHFWHGRUXQZDQWHGFKDQJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$OWHUQDWHO\FRQVLGHUUHRUJDQL]LQJ\RXUKLHUDUFK\WREHWWHUILW'LUHFWRU\6\QF
7KHUHDUHWZRZD\VWRUHRUJDQL]H\RXUKLHUDUFK\

&RQVROLGDWHDOOXVHUVLQWRDVLQJOHRUJDQL]DWLRQRQWKHPHVVDJHVHFXULW\
VHUYLFH,I\RXFRQVROLGDWHLQWKLVZD\\RXOOKDYHD6LPSOH1RQ0DWFKLQJ
+LHUDUFK\DVGHWDLOHGLQ6FHQDULR7ZR

&KDQJH\RXUVWUXFWXUHWRPDWFK\RXUGLUHFWRU\VHUYHU7KLVZLOOUHTXLUHPRUH
ZRUNEXWZLOODOORZ\RXWRPDLQWDLQDFRPSOH[RUJDQL]DWLRQKLHUDUFK\,I\RX
UHRUJDQL]HLQWKLVZD\\RXOOKDYHD&RPSOH[0DWFKLQJ+LHUDUFK\DVGHWDLOHG
LQ6FHQDULR7KUHH

&RQILJXULQJ<RXU'LUHFWRU\6HUYHU
7RFRQQHFWZLWK\RXUGLUHFWRU\VHUYHUDQGV\QFKURQL]HGDWDVHFXUHO\'LUHFWRU\
6\QFPDNHVDFRQQHFWLRQRYHU66/XVLQJWKH'60/SURWRFRO
<RXOOQHHGWRVHWXSWKHIROORZLQJRQ\RXUGLUHFWRU\VHUYHU

'LUHFWRU\6HUYHU0DUNXS/DQJXDJH '60/ VXSSRUW

6HFXUH6RFNHWV/DWHU 66/ VHFXULW\ZLWKDFHUWLILFDWHIURPDQ\DXWKRULW\

%DVLF$XWKHQWLFDWLRQZLWKUHDGSHUPLVVLRQVIRUDQDGPLQXVHU

)RUPRUHLQIRUPDWLRQDERXWVHWWLQJXS\RXUGLUHFWRU\VHUYHUWRZRUNZLWK'LUHFWRU\
6\QFVHHWKH'LUHFWRU\6\QF&RQILJXUDWLRQ*XLGH

6HWWLQJ8S'LUHFWRU\6\QF
6HWXS'LUHFWRU\6\QFRQO\LQWKHRUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFH
ZKLFKFRQWDLQV\RXUXVHUV<RXFDQUHWXUQWRWKH(GLW&RQILJXUDWLRQ6HWWLQJVSDJH
WRFKDQJH\RXUVHWWLQJVDWDQ\WLPH
,I\RXDUHQRWVXUHZKLFKRUJDQL]DWLRQWRXVHXVHWKHRUJDQL]DWLRQZKLFKFRQWDLQV
\RXUGRPDLQ
1RWH%HIRUH\RXFDQVHWXS'LUHFWRU\6\QF\RXOOQHHGWRFRQILJXUH\RXUGLUHFWRU\

VHUYHUWRDOORZ'LUHFWRU\6\QFWRFRQQHFWDQGV\QFKURQL]H6HH&RQILJXULQJ<RXU
'LUHFWRU\6HUYHURQSDJH IRUPRUHLQIRUPDWLRQ
7R6HW8S'LUHFWRU\6\QF

 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH
 )URPWKH&KRRVH2UJGURSGRZQER[VHOHFWWKHXVHURUJDQL]DWLRQ\RXZDQWWR
XVHIRUV\QFKURQL]DWLRQ



'LUHFWRU\6\QF



 2QWKH2UJDQL]DWLRQVHWWLQJVSDJHFOLFNWKH'LUHFWRU\6\QFLFRQ

 2QWKH(GLW&RQILJXUDWLRQ6HWWLQJVSDJHILOORXWDOOUHTXLUHGILHOGV6HH
'LUHFWRU\6\QF6HWWLQJVRQSDJH IRUPRUHLQIRUPDWLRQ
 &OLFN6DYH&RQILJXUDWLRQ

'LUHFWRU\6\QF6HWWLQJV
'LUHFWRU\6\QFXVHVWKHIROORZLQJVHWWLQJV
$XWKRUL]HG8VHU

$XWKRUL]HGXVHUQDPHRQ\RXUGLUHFWRU\VHUYHU
'LUHFWRU\6\QFZLOOORJLQZLWKWKLVXVHUQDPH
7KLVVKRXOGEHDXVHURQ\RXUGLUHFWRU\VHUYHUZLWK
UHDGDFFHVV
([DPSOHdsadmin

3DVVZRUG

3DVVZRUGIRUWKHXVHUSURYLGHGLQ$XWKRUL]HG8VHU
7KLVLVDFDVHVHQVLWLYHSDVVZRUGIRU\RXUGLUHFWRU\
VHUYHU
([DPSOH1YrPwHere1



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+RVW1DPH

'RPDLQ1DPHRI\RXUFRPSDQ\GLUHFWRU\VHUYHU
7KHKRVWQDPHLVQRWD85/ LHLWGRHVQRWEHJLQ
ZLWKKWWS 
:$51,1*,I\RXDUHXVLQJ$FWLYH'LUHFWRU\RU

6XQ21(WKHKRVWQDPHFDQQRWEHDQ,3DGGUHVV
<RXFDQXVHDQ,3DGGUHVVIRU,%0/RWXV1RWHV
RQO\
([DPSOHactivedir.jumboinc.com
3DWK

7KHSDWKWRWKH'60/PRGXOHRQ\RXUGLUHFWRU\
VHUYHU7KLVSDWKVKRXOGEHJLQZLWKDIRUZDUGVODVK
7KHKRVWQDPHDQGSDWKWRJHWKHUGHWHUPLQHWKH
ORFDWLRQRIWKHGLUHFWRU\VHUYHU
6XQ21(([DPSOH/dsml
$FWLYH'LUHFWRU\([DPSOH/dsml/adssoap.dsmlx
,%0/RWXV1RWHV([DPSOH/soap/servlet/
messagerouter

3RUW

'LUHFWRU\6\QFXVHV66/WRFRQQHFWWRWKHUHPRWH
GLUHFWRU\VHUYHU3RUWLVWKHGHIDXOWSRUWXVHGWR
FRQQHFWWRDQ/'$3GLUHFWRU\VHUYHURYHU66/DQG
ZLOOEHWKHPRVWFRPPRQVHWWLQJIRUWKLVILHOG,I\RX
KDYHFRQILJXUHGWKLVSRUWGLIIHUHQWO\RQ\RXUVHUYHU
\RXPD\QHHGWRVSHFLI\DGLIIHUHQWSRUWQXPEHU
1RWHWKDWWKLVLVGLIIHUHQWIURPWKHVWDQGDUG/'$3
SRUWQXPEHURI7KHSRUWQXPEHUVKRXOGQRW
LQFOXGHDOHDGLQJFRORQ
([DPSOH443

6HUYHU7\SH

7KHGLUHFWRU\VHUYHU\RXDUHXVLQJ,I\RXDUHXVLQJ
0LFURVRIW([FKDQJHPRVWOLNHO\\RXZLOOEHXVLQJDQ
$FWLYH'LUHFWRU\6HUYHU
&KRLFHVDUH$FWLYH'LUHFWRU\6XQ21('6RU,%0
/RWXV1RWHV



'LUHFWRU\6\QF



%DVH'1

$FRPPDVHSDUDWHGVHTXHQFHRIQDPHYDOXHSDLUV
7KH%DVH'1 GLVWLQJXLVKHGQDPH VSHFLILHVWKH
DGGUHVVQRGHRUVHDUFKEDVHLQWKHGLUHFWRU\
VHUYHUIURPZKLFK'LUHFWRU\6\QFZLOOH[WUDFWWKH
XVHUHQWULHV<RXZLOOQHHGWRFROOHFWWKLVLQIRUPDWLRQ
IURP\RXUGLUHFWRU\VHUYHUDGPLQLVWUDWRU
6XQ21(([DPSOH
uid=mailuser,ou=people,dc=jumboinc,dc=com

$FWLYH'LUHFWRU\([DPSOH
cn=administrator,cn=users,dc=jumboinc,dc=com

,%0/RWXV1RWHV([DPSOH
ou=people,dc=jumboinc,dc=com
1RWH,I\RXDUHXVLQJ,%0/RWXV1RWHVWRFROOHFW

GLVWULEXWLRQOLVWVOHDYHWKLVYDOXHEODQN'LVWULEXWLRQ
OLVWVDUHIRXQGRQO\DWWKHURRWOHYHOIRU,%0/RWXV
1RWHV
(PDLO$WWULEXWH

7KH/'$3DWWULEXWHIRUHPDLODGGUHVVHV7KHPRVW
FRPPRQYDOXHIRUWKLVDWWULEXWHLVmail
([DPSOHmail

$OLDV$WWULEXWH
2SWLRQDO

7KH/'$3DWWULEXWHXVHGWRVWRUHXVHUVPDLO
DOLDVHV,I\RXGRQRWHQWHUDQ$OLDV$WWULEXWHWKHQ
DOLDVHVZLOOQRWEHV\QFKURQL]HG
6XQ21(([DPSOHmailAlternateAddress
$FWLYH'LUHFWRU\([DPSOHproxyAddresses
,%0/RWXV1RWHV([DPSOHcn, mail
<RXFDQDOVRDGGDFRPPDVHSDUDWHGOLVWRIXSWR
WKUHHDWWULEXWHV$WWULEXWHVDIWHUWKHWKLUGDUH
LJQRUHG
([DPSOH
mail, proxyAddress, extensionAttribute1

2UJ0DSSLQJ$WWULEXWH $Q/'$3DWWULEXWHIRUDQRUJDQL]DWLRQWRVSHFLI\
2SWLRQDO
ZKHUHWKHRUJDQL]DWLRQVKRXOGEHDGGHGRUPRYHG
LQWKHPHVVDJHVHFXULW\VHUYLFHRUJDQL]DWLRQ
KLHUDUFK\6HH2UJDQL]DWLRQ+LHUDUFK\0DSSLQJ
RQSDJH IRUPRUHLQIRUPDWLRQ
,I\RXGRQRWVHWWKLVDWWULEXWHXVHUVZLOOEHDGGHG
RUPRYHGWRWKHRUJDQL]DWLRQZKHUH'LUHFWRU\6\QF
LVUXQ
([DPSOHextensionAttribute1



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHU0DSSLQJ
$WWULEXWH 2SWLRQDO

$Q/'$3DWWULEXWHIRUDXVHUWRVSHFLI\ZKHUHWKH
XVHUVKRXOGEHDGGHGRUPRYHGLQWKHPHVVDJH
VHFXULW\VHUYLFHRUJDQL]DWLRQKLHUDUFK\6HH
2UJDQL]DWLRQ+LHUDUFK\0DSSLQJRQSDJH IRU
PRUHLQIRUPDWLRQ
,I\RXGRQRWVHWWKLVDWWULEXWHXVHUVZLOOEHDGGHGWR
WKHRUJDQL]DWLRQZKHUH'LUHFWRU\6\QFLVUXQ
([DPSOHextensionAttribute12

2UJ([FOXVLRQ
$WWULEXWH 2SWLRQDO

$Q/'$3DWWULEXWHIRUDQRUJDQL]DWLRQWRVSHFLI\
WKDWDOOXVHUVLQWKHRUJDQL]DWLRQVKRXOGEH
H[FOXGHGIURP'LUHFWRU\6\QF6HH2UJDQL]DWLRQ
([FOXVLRQVRQSDJH IRUPRUHLQIRUPDWLRQ
([DPSOHextensionAttribute9

8VHU([FOXVLRQ
$WWULEXWH RSWLRQDO

$Q/'$3DWWULEXWHIRUDXVHUWRVSHFLI\WKDWWKHXVHU
VKRXOGEHH[FOXGHGIURP'LUHFWRU\6\QF6HH
2UJDQL]DWLRQ([FOXVLRQVRQSDJH IRUPRUH
LQIRUPDWLRQ
([DPSOHisDeleted

,06FUHHQ1DPH
$WWULEXWH RSWLRQDO

$Q/'$3DWWULEXWHXVHGWRLPSRUW,06FUHHQ1DPHV
IURP'LUHFWRU\6\QF2QO\XVDEOHLI\RXDUHXVLQJ
3RVWLQL,06HFXULW\
:$51,1*7KLVIHDWXUHLVLQFRPSDWLEOHZLWK,0

6HFXULW\VHOIUHJLVWUDWLRQIHDWXUH
([DPSOHextensionAttribute7
(PDLO$GGUHVVRIWKH
/LVWV2ZQHU RSWLRQDO

$OOPDLOLQJOLVWVRQ\RXU/'$3VHUYHUZLOOEH
LPSRUWHGDVDOLDVHVWRWKLVDGGUHVV<RXFDQXVH
WKLVRSWLRQWRDYRLG'LUHFWRU\6\QFDGGLQJPDLOLQJ
OLVWVLQ\RXU/'$3GLUHFWRU\DVXVHUV
7KHDGGUHVVVKRXOGEHWKHDGGUHVVRIUHJLVWHUHG
XVHUXQGHUWKHVDPHHPDLOFRQILJRUJDQL]DWLRQ
2ZQHUDGGUHVV
,IWKLVILHOGLVOHIWEODQNWKHPDLOLQJOLVWVDUHLPSRUWHG
DVXVHUV
7KLVILHOGLVVXSSRUWHGRQO\LQ0LFURVRIW$FWLYH
'LUHFWRU\DQG,%0/RWXV1RWHV
1RWH,I\RXDUHXVLQJ,%0/RWXV1RWHVWRFROOHFW

GLVWULEXWLRQOLVWVVHW%DVH'1WRHPSW\DQGVHW
6HDUFK(QWLUH6XEWUHHRQ'LVWULEXWLRQOLVWVDUH
IRXQGRQO\DWWKHURRWOHYHOIRU,%0/RWXV1RWHV
)RULQIRUPDWLRQDERXWH[FOXGLQJPDLOLQJOLVWVIURP
V\QFKURQL]DWLRQVHH2UJDQL]DWLRQ([FOXVLRQVRQ
SDJH 



'LUHFWRU\6\QF



6HDUFK(QWLUH6XEWUHH ,IWKLVVHWWLQJLVHQDEOHG'LUHFWRU\6\QFZLOOFROOHFW
2SWLRQDO
LQIRUPDWLRQQRWRQO\IRUWKH%DVH'1VSHFLILHGEXW
IRUWKHZKROHVXEWUHHEHORZ'LUHFWRU\6\QFZLOODGG
DOOXVHUVLQWKHVXEWUHHWRWKHPHVVDJHVHFXULW\
VHUYLFH,I\RXGRQRWVHWXS2UJDQL]DWLRQ+LHUDUFK\
0DSSLQJXVHUVZLOOEHDGGHGWRWKHRUJDQL]DWLRQ
ZKHUH'LUHFWRU\6\QFLVVHW
,I\RXUHV\QFKURQL]LQJDVLQJOHRUJDQL]DWLRQRQWKH
PHVVDJHVHFXULW\VHUYLFHWRDZKROHRUJDQL]DWLRQ
KLHUDUFK\RQ\RXUGLUHFWRU\VHUYHUFKRRVH\HV
2WKHUZLVHFKRRVHQR
,I\RXXVHDPDSSLQJDWWULEXWHRURUJH[FOXVLRQ
DWWULEXWH\RXPXVWVHWWKLVWR\HV
(PDLO6XPPDU\
5HSRUWVWR 2SWLRQDO

(QWHUDYDOLGHPDLODGGUHVVLQWKH(PDLO6XPPDU\
5HSRUWVWRILHOG1RWLILFDWLRQVZLOOEHVHQWWRWKLV
DGGUHVVZKHQHYHUV\QFKURQL]DWLRQRFFXUV7KLVLV
HVSHFLDOO\XVHIXOLI\RXKDYH$XWRPDWLF
6\QFKURQL]DWLRQHQDEOHG
7KHVXEMHFWRIWKHHPDLOVXPPDU\UHSRUWLV
'LUHFWRU\6\QFKURQL]DWLRQ1RWLILFDWLRQ7KHVHQGHU
LVWKH6XSSRUW&RQWDFWIRUWKHFXUUHQWRUJDQL]DWLRQ
ZLWKWKHQDPH'LU6\QF0DQDJHU
,I'LUHFWRU\6\QFWULHVWRV\QFKURQL]HZLWK\RXU
GLUHFWRU\VHUYHUDQGIDLOVGXULQJDVFKHGXOHG
V\QFKURQL]DWLRQ'LUHFWRU\6\QFVHQGVDQDOHUWWR
WKLVDGGUHVV7KLVPHVVDJHFRQWDLQVLQIRUPDWLRQRQ
ZK\WKHV\QFKURQL]DWLRQIDLOHGIRUIXUWKHU
WURXEOHVKRRWLQJ

2SHUDWLRQ/LPLWV
2SHUDWLRQ/LPLWVKHOSSUHYHQWXQH[SHFWHGH[WUHPHFKDQJHV<RXFDQVSHFLI\D
PD[LPXPQXPEHURILQGLYLGXDOFKDQJHVSHUPLWWHGIRUDVLQJOHV\QFKURQL]DWLRQ,I
WKLVQXPEHULVH[FHHGHGDQHUURUZLOOEHGLVSOD\HGGXULQJYDOLGDWLRQDQGQR
V\QFKURQL]DWLRQZLOORFFXU)RUHDFKILHOGVSHFLI\DYDOXH7RDOORZDQXQOLPLWHG
QXPEHURIFKDQJHVOHDYHWKHILHOGEODQN



$GG8VHU

0D[LPXPQXPEHURIXVHUVWRDGG

'HOHWH8VHU

0D[LPXPQXPEHURIXVHUVWRGHOHWH

$GG$OLDV

0D[LPXPQXPEHURIDOLDVHVWRDGG

'HOHWH$OLDV

0D[LPXPQXPEHURIDOLDVHVWRGHOHWH

7RWDO&KDQJHV

7RWDOPD[LPXPQXPEHURIXVHUDQGDOLDVFKDQJHV
LQFOXGLQJDOOIRXUFKDQJHVOLVWHGDERYH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$GYDQFHG)LOWHULQJ
8VHWKH$GYDQFHG)LOWHULQJSDJHWRILQHWXQHV\QFKURQL]DWLRQ<RXFDQDGG
H[FOXVLRQDQGPDSSLQJDWWULEXWHVWR\RXU/'$3VHUYHUDQGXVHWKHVHWRILOWHU\RXU
LPSRUWV$OWHUQDWHO\\RXFDQVSHFLI\DQ/'$3TXHU\IRUILOWHULQJ

2UJDQL]DWLRQ+LHUDUFK\0DSSLQJ
<RXFDQFXVWRPL]HRUJDQL]DWLRQPDSSLQJE\VHWWLQJDVSHFLDODWWULEXWHLQ\RXU
/'$3VHUYHU)RUH[DPSOHPRVW\RXU/'$3VHUYHUPD\EHDGGHGWRWKH
MXPERLQFFRPRUJDQL]DWLRQLQWKHPHVVDJHVHFXULW\VHUYLFHEXWDIHZPD\
EHORQJLQMXPERLQF3RZHU8VHUV<RXFRXOGVSHFLI\MXPERLQF3RZHU8VHUVDV
DQDWWULEXWHLQ\RXU/'$3VHUYHULQDQH[WHQVLRQDWWULEXWHWKHQQRWHWKLVDWWULEXWH
LQ'LUHFWRU\6\QF'LUHFWRU\6\QFZLOODGGRUPRYHXVHUVWRWKHRUJDQL]DWLRQ
VSHFLILHG
8VHU0DSSLQJOHWV\RXWRVHWDGLIIHUHQWRUJDQL]DWLRQVIRUXVHUVLQWKHVDPH28
E\VHWWLQJDXVHUDWWULEXWH2UJ0DSSLQJOHWV\RXVSHFLI\DVLQJOHRUJDQL]DWLRQIRU
HDFK28E\VHWWLQJDQRUJDWWULEXWHZKLFKFDQEHXVHIXOLI\RXDUHVHDUFKLQJDQ
HQWLUHVXEWUHH,I\RXDUHXVLQJERWK8VHU0DSSLQJWDNHVSUHFHGHQFHRYHU2UJ
0DSSLQJ
:$51,1*8VHU0DSSLQJDWWULEXWHVDUHQRWUHVWULFWHGWRVXERUJDQL]DWLRQV8VHU
0DSSLQJFDQFDXVH'LUHFWRU\6\QFWRDGGXVHUVWRRUJDQL]DWLRQVZLWKWKHVDPH
SDUHQWDVWKHRUJDQL]DWLRQZKHUH'LUHFWRU\6\QFLVUXQ+RZHYHU'LUHFWRU\6\QF
ZLOOQRWGHOHWHWKHVHXVHUVHYHQLIWKH\DUHODWHUUHPRYHGIURP\RXUVHUYHU

6HW8S8VHU0DSSLQJ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHFROOHFWWKHRUJQDPH RURUJ,'QXPEHU RI


HYHU\RUJDQL]DWLRQZKLFKZLOOFRQWDLQXVHUV



'LUHFWRU\6\QF



 2Q\RXUGLUHFWRU\VHUYHUVHWDFXVWRPDWWULEXWHWRFRQWDLQWKLVLQIRUPDWLRQ)RU
HDFK&1WKDW\RXZDQWWRV\QFKURQL]HWRDVHSDUDWHRUJDQL]DWLRQVHWWKH
FXVWRPDWWULEXWHWRWKHRUJQDPH RURUJ,'QXPEHU RQWKHPHVVDJHVHFXULW\
VHUYLFH
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFRQILJXUHWKH8VHU0DSSLQJ$WWULEXWHWRWKH
QDPHRIWKHFXVWRPDWWULEXWH\RXXVHGRQ\RXUVHUYHU
:KHQHYHU\RXV\QFKURQL]H'LUHFWRU\6\QFZLOOFKHFNWKHPDSSLQJDWWULEXWH,IWKH
DWWULEXWHLVQRWHPSW\'LUHFWRU\6\QFZLOODGGRUPRYHWKHXVHUWRWKHVSHFLILHG
RUJDQL]DWLRQ
6HW8S2UJ0DSSLQJ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHFROOHFWWKHRUJQDPH RURUJ,'QXPEHU RI


HYHU\RUJDQL]DWLRQZKLFKZLOOFRQWDLQXVHUV
 2Q\RXUGLUHFWRU\VHUYHUVHWDFXVWRPDWWULEXWHWRFRQWDLQWKLVLQIRUPDWLRQ)RU
HDFK28 RUJDQL]DWLRQDOXQLW WKDW\RXZDQWWRV\QFKURQL]HWRDVHSDUDWH
RUJDQL]DWLRQVHWWKHFXVWRPDWWULEXWHWRWKHRUJQDPH RURUJ,'QXPEHU RQ
WKHPHVVDJHVHFXULW\VHUYLFH
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFRQILJXUHWKH2UJ0DSSLQJ$WWULEXWHWRWKH
QDPHRIWKHFXVWRPDWWULEXWH\RXXVHGRQ\RXUVHUYHU
2UJ0DSSLQJDSSOLHVWRHDFKRUJDQL]DWLRQLQ\RXUGLUHFWRU\VHUYHUVHSDUDWHO\$Q
RUJDQL]DWLRQVVHWWLQJGRHVQRWDIIHFWVXERUJDQL]DWLRQV

2UJDQL]DWLRQ([FOXVLRQV
<RXPD\KDYHVRPHXVHUVRURUJDQL]DWLRQVZKLFK\RXZLVKWRH[FOXGHIURP
V\QFKURQL]DWLRQ,QWKHVHVLWXDWLRQVVHWXSDQH[FOXVLRQOLVWWREORFNXVHUVDQG
RUJVIURPEHLQJDIIHFWHG
<RXZLOOQHHGWRKDYHDVSHFLILFDWWULEXWHLQ\RXUGLUHFWRU\VHUYHUWKDWPDUNV
ZKHWKHUWRH[FOXGHDXVHURURUJ)RULQVWDQFH\RXPD\XVHWKH$FWLYH'LUHFWRU\
DWWULEXWHisDeletedWRDYRLGDGGLQJLQYDOLGXVHUV<RXFDQDOVRXVHDFXVWRP
DWWULEXWHVXFKDVextensionAttribute1, DQGSRSXODWH\RXU/'$3VHUYHUVRWKDW
XVHUVZKRVKRXOGQRWEHFRSLHGKDYHQRQEODQNYDOXHVLQWKLVILHOG
,QWKHPHVVDJHVHFXULW\VHUYLFHHQWHUWKHDWWULEXWHVQDPHLQWKH8VHU([FOXVLRQ
$WWULEXWHILHOG,IWKLVDWWULEXWHLVQRWHPSW\IRUDXVHURQ\RXU/'$3VHUYHU
'LUHFWRU\6\QFZLOOQRWDGGWKHXVHUWRWKHPHVVDJHVHFXULW\VHUYLFHEXWZLOOQRW
GHOHWHWKHXVHULIWKHXVHUDOUHDG\H[LVWV
<RXFDQDOVRH[FOXGHDZKROHRUJIURPEHLQJV\QFKURQL]HG8VHWKH2UJ
([FOXVLRQ$WWULEXWH,IWKHDWWULEXWHLVQRWHPSW\IRUDQRUJDQL]DWLRQRQ\RXU/'$3
VHUYHU'LUHFWRU\6\QFZLOOQRWDGGDQ\XVHUVLQWKDWRUJDQL]DWLRQ7KH2UJ
([FOXVLRQ$WWULEXWHLVQRUPDOO\RQO\XVHGZKHQ\RXHQDEOHWKH6HDUFK(QWLUH
6XEWUHHRSWLRQ7RH[FOXGHDZKROHIRUHVWVHWWKHH[FOXVLRQDWWULEXWHRQHDFK
RUJDQL]DWLRQLQWKHIRUHVW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

/'$3)LOWHULQJ
<RXFDQXVHVWDQGDUG/'$3ILOWHULQJH[SUHVVLRQVWRILOWHU\RXUTXHULHV/'$3
ILOWHULQJLVDSRZHUIXOODQJXDJHWKDWDOORZVFRPSOH[ILOWHULQJTXHULHV&ULWHULDRIWKH
TXHU\FDQUHIHUHQFHDQ\H[WHQVLRQDWWULEXWHVIRUWKH28RUXVHU
/'$3)LOWHULVQRWFRPSDWLEOHZLWK0DSSLQJRU([FOXVLRQ$WWULEXWHV,I\RXDUH
XVLQJ/'$3)LOWHU0DSSLQJDQG([FOXVLRQ$WWULEXWHVDUHGLVDEOHG
7RVHWXS/'$3ILOWHULQJ

 ,QWKH'LUHFWRU\6\QFFRQILJXUDWLRQSDJHFOLFNRQ$GYDQFHG)LOWHULQJ
 6HOHFWWKH/'$3)LOWHUUDGLREXWWRQ
 6SHFLI\DQ/'$3TXHU\)RULQVWDQFH\RXPLJKWHQWHU
office=SF

<RXFDQHQWHUDQ/'$3TXHU\XSWRFKDUDFWHUVORQJ
 &OLFN&RQYHUWWR'60/WRYLHZWKHUXOHLQ'60/IRUWURXEOHVKRRWLQJ
 &OLFN6DYHWRVDYH\RXUFKDQJHV
1RWH'LUHFWRU\6\QFV/'$3TXHU\VWUXFWXUHIROORZV5)& ,QWHUQDWLRQDO
6WDQGDUGRQ/'$3)LOWHUV :KLOHVRPHLPSOHPHQWDWLRQVRI/'$3TXHULHVDOORZD
VKRUWKDQGXVHRIWKH! QRW RSHUDWRUZLWKRXWSDUHQWKHVHVWKLVLVQRWVXSSRUWHG
E\5)&7KHUHIRUHLQFOXGHSDUHQWKHVHVZKHQXVLQJWKH! QRW RSHUDWRU
)RUH[DPSOH\RXUILOWHUVKRXOGEHIRUPDWWHGDV
(!(extensionAttribute10=*))LQVWHDGRI(!extensionAttribute10=*)

6\QFKURQL]LQJ
:KHQ\RXKDYHVHWXS\RXUGLUHFWRU\VHUYHUWRDFFHSWFRQQHFWLRQVDQGHQWHUHG
FRQQHFWLRQLQIRUPDWLRQLQWKH$GPLQLVWUDWLRQ&RQVROH\RXOOEHDEOHWR
V\QFKURQL]H



'LUHFWRU\6\QF



:KHQ\RXFOLFN6\QFKURQL]H'LUHFWRU\WKHPHVVDJHVHFXULW\VHUYLFHFRQQHFWVWR
\RXUGLUHFWRU\VHUYHUDQGFROOHFWVDOLVWRIXVHUVDQGDOLDVHV7KHQ'LUHFWRU\6\QF
FRPSDUHVWKLVWR\RXUH[LVWLQJUHJLVWHUHGXVHUVWRGHWHUPLQHZKDWFKDQJHVQHHG
WREHPDGH
7RV\QFKURQL]H\RXUGLUHFWRU\
 ,QWKH&KRRVH2UJGURSGRZQER[VHOHFWWKHRUJ\RXZDQWWRV\QFKURQL]H
 &OLFN'LUHFWRU\6\QFWRJRWRWKH&XUUHQW6HWWLQJVSDJH
 ,QWKH'LUHFWRU\6\QFSDJHHGLW\RXUVHWWLQJVDVQHHGHG
 &OLFN6\QFKURQL]H'LUHFWRU\WRFRQQHFWWR\RXUGLUHFWRU\VHUYHUDQGFROOHFWD
OLVWRIXSGDWHV7KLVPD\WDNHVHYHUDOPLQXWHV:KHQWKLVLVFRPSOHWH\RXOO
VHHDVXPPDU\
 2QWKH9DOLGDWLRQSDJHUHYLHZWKHV\QFKURQL]DWLRQDQGFKHFNWREHVXUHWKDW
DQ\FKDQJHVSURSRVHGDUHFRUUHFW,IQHHGHGFKDQJH\RXU'LUHFWRU\6\QF
VHWWLQJVDQGV\QFKURQL]HDJDLQ

9DOLGDWLRQ
%HIRUHDQ\FKDQJHVDUHPDGH'LUHFWRU\6\QFGLVSOD\VDYDOLGDWLRQSDJH1R
FKDQJHVZLOOEHPDGHXQWLO\RXFRQILUPFKDQJHV

7KH9DOLGDWLRQSDJHDOVRDFWVDVDWHVWIRUFRQQHFWLYLW\,I'LUHFWRU\6\QFZDV
XQDEOHWRFRQQHFWWR\RXUGLUHFWRU\VHUYHU\RXZLOOVHHDQH[SODQDWRU\HUURU
PHVVDJHRQWKH'LUHFWRU\6HUYHUSDJH
2QWKH9DOLGDWLRQSDJH\RXOOVHHH[DFWO\ZKDWFKDQJHVZLOOEHPDGHWR\RXU
RUJDQL]DWLRQ,IWKHVHFKDQJHVDUHDFFHSWDEOHFOLFN&RPPLW&KDQJHV
9DOLGDWLRQPD\WDNHVHYHUDOPLQXWHVWRFRPSOHWHHVSHFLDOO\LI\RXKDYHRYHU
XVHUV
9DOLGDWLRQLVFRPSOHWHZKHQ'LUHFWRU\6\QFFRQQHFWVWR\RXUGLUHFWRU\VHUYHUDQG
PDSVWRWKH%DVH'1LQ\RXUGLUHFWRU\WUHH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHUHVXOWLQJ9DOLGDWLRQ6XFFHVVSDJHFRQWDLQVDSUHYLHZRIWKHFKDQJHVWKDW
FRXOGEHPDGH7KLV6\QFKURQL]DWLRQ6XPPDU\OLVWVIDLOHGRSHUDWLRQVWRWDOVIRU
HDFKRSHUDWLRQ deleteuser, deletealias, adduser, addalias, DQG
PRGLILFDWLRQV DQGWKHWRWDOFKDQJHVPDGH%HORZWKHWRWDOVIRUWKHVHRSHUDWLRQV
LVDOLVWEURNHQGRZQE\RSHUDWLRQZLWKWKHVSHFLILFDFWLRQVDQGDVVRFLDWHGVHUYHU
PHVVDJHV

)URPWKLVSDJH\RXFDQFRPSOHWHWKHGLUHFWRU\V\QFKURQL]DWLRQE\SUHVVLQJWKH
&RPPLW&KDQJHVEXWWRQ
1RWH,IWKHUHDUHQRFKDQJHVWRFRPPLWRUWKHQXPEHURIFKDQJHVH[FHHGVWKH

2SHUDWLRQ/LPLWV\RXVSHFLILHGLQFRQILJXULQJ'LUHFWRU\6\QF\RXZLOOQRWVHHWKH
&RPPLW&KDQJHVEXWWRQDQGZLOOQRWEHDEOHWRPDNHFKDQJHV
,I\RXPDNHFKDQJHVWR\RXUVHUYHUWRIL[SRWHQWLDOHUURUVSUHVVWKH5HIUHVK
EXWWRQWRUHIUHVKWKH6\QFKURQL]DWLRQ6XPPDU\3UHVVLQJWKH&DQFHOEXWWRQ
UHWXUQV\RXWRWKH2UJVSDJH

&RPPLW&KDQJHV
:KHQ\RXFOLFN&RPPLW&KDQJHV'LUHFWRU\6\QFZLOOXSGDWH\RXUXVHUOLVWLQWKH
PHVVDJHVHFXULW\VHUYLFH7KLVFDQWDNHVHYHUDOPLQXWHV
:KHQFKDQJHVDUHFRPSOHWH\RXZLOOVHHWKH6\QFKURQL]DWLRQ5HVXOWVSDJH7KH
6\QFKURQL]DWLRQ5HVXOWVSDJHFRQWDLQVWKHDFWXDOUHVXOWVIURPWKHV\QFKURQL]DWLRQ
RSHUDWLRQ
,IHUURUVRFFXUGXULQJWKHV\QFKURQL]DWLRQFRPPDQGVDVVRFLDWHGZLWKWKHIDLOHG
RSHUDWLRQPD\EHVNLSSHG)RUH[DPSOHLIDQadduserFRPPDQGIDLOVWKH
DVVRFLDWHGaddaliasRSHUDWLRQVZLOOEHVNLSSHG



'LUHFWRU\6\QF



9LHZLQJ&XUUHQW6HWWLQJV
$IWHU\RXKDYHFRQILJXUHG'LUHFWRU\6\QF\RXZLOOEHGLUHFWHGWRWKH&XUUHQW
6HWWLQJVSDJHZKHQ\RXWKHFOLFN'LUHFWRU\6\QFLFRQ7KLVSDJHVKRZV\RXU
V\QFKURQL]DWLRQVHWWLQJVDQGDFWVDVDVWDUWLQJSDJHIRUDOO'LUHFWRU\6\QF
DFWLRQV

)URPWKLVSDJH\RXFDQ



&OLFNWKH6\QFKURQL]H'LUHFWRU\EXWWRQDWWKHWRSRIWKHSDJHWRV\QFKURQL]H
PDQXDOO\6HH6\QFKURQL]LQJRQSDJH 

&OLFNWKHYLHZORJOLQNWRVHH'LUHFWRU\6\QFUHSRUWV6HH5HSRUWLQJRQ
SDJH 

&OLFNWKH$XWR6\QF6FKHGXOLQJOLQNWRFRQILJXUH$XWRPDWLF6\QFKURQL]DWLRQ
6HH(QDEOH$XWRPDWLF6\QFKURQL]DWLRQRQSDJH 

&OLFN(GLW&RQILJXUDWLRQEXWWRQDWWKHERWWRPRIWKHSDJHWRFKDQJH\RXU
'LUHFWRU\6\QFVHWWLQJV6HH6HWWLQJ8S'LUHFWRU\6\QFRQSDJH 

&OLFN'HOHWH&RQILJXUDWLRQDWWKHERWWRPRIWKHSDJHWRUHPRYHDOO'LUHFWRU\
6\QFVHWWLQJVIRUWKLVRUJDQL]DWLRQ

&OLFN&DQFHODWWKHERWWRPRIWKHSDJHWRUHWXUQWRWKH2UJDQL]DWLRQ6HWWLQJV
PHQX

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(QDEOH$XWRPDWLF6\QFKURQL]DWLRQ
<RXFDQVHW'LUHFWRU\6\QFXSWRV\QFKURQL]HRQDUHJXODUVFKHGXOH$IWHU
FRQILJXULQJ'LUHFWRU\6\QFDQGUXQQLQJDPDQXDOV\QFKURQL]DWLRQIRUWHVWLQJFOLFN
$XWR6\QF6FKHGXOLQJDQGVSHFLI\DWLPH<RXFDQVSHFLI\KRZRIWHQ\RXZDQWWR
V\QFKURQL]HZLWK\RXUGLUHFWRU\VHUYHU

7LPHVDUHLQ\RXUORFDOWLPH]RQHLI\RXKDYHDWLPH]RQHVHWLQ2UJDQL]DWLRQ
6HWWLQJV7KHUHLVQRIL[HGRUGHULQJRIRUJVLIPXOWLSOHRUJVDUHVHWWRV\QFDWWKH
VDPHKRXU$'LUHFWRU\6\QFFRQILJXUDWLRQWKDWKDVDQDXWRPDWHGVHWWLQJZLOOQRW
SUHYHQWDQDGPLQLVWUDWRUIURPGRLQJDPDQXDOV\QFDWDQ\WLPH
,I\RXKDYH$XWRPDWLF6\QFKURQL]DWLRQHQDEOHGLWLVUHFRPPHQGHGWKDW\RXVHW
XSDQHPDLODGGUHVVWRUHFHLYHUHSRUWV6HH(PDLO6XPPDU\5HSRUWVWR
2SWLRQDO RQSDJH ,I\RXKDYHVXPPDU\UHSRUWVVHWXS\RXZLOOUHFHLYHDQ
DOHUWWRWKHVDPHDGGUHVVDQ\WLPHDV\QFKURQL]DWLRQIDLOV
7RFRQILJXUH$XWRPDWLF6\QFKURQL]DWLRQ

 &RQILJXUH'LUHFWRU\6\QFIRUPDQXDOV\QFKURQL]DWLRQ
 5XQDPDQXDOV\QFKURQL]DWLRQWRHVWDEOLVKDQRULJLQDOOLVWRIXVHUVDQGWR
FRQILUPWKDW\RXFDQFRQQHFWWR\RXUGLUHFWRU\VHUYHU
 ,QWKH&XUUHQW6HWWLQJVSDJHFOLFN$XWR6\QF6FKHGXOLQJ
 6HWWKHWLPHLQWHUYDOIRUV\QFKURQL]DWLRQDQGWKHWLPH$OOWLPHVDUH*07
 &OLFN6DYH



'LUHFWRU\6\QF



5HSRUWLQJ
7RVHHZKDWFKDQJHVKDYHEHHQPDGHZLWK'LUHFWRU\6\QFFOLFNRQ9LHZ/RJLQ
WKH&XUUHQW6HWWLQJVSDJH<RXZLOOVHHDOLVWRIDOOFKDQJHVPDGHE\'LUHFWRU\
6\QFLQWKHSDVWVHYHQGD\VLQORJIRUPDW

7KHUHSRUWLQFOXGHVWKHIROORZLQJLQIRUPDWLRQ

7KHWLPHDQGWLWOHRIWKHUHSRUWGRZQORDGHG

7KHRUJDQL]DWLRQDQGWLPHVSDQRIWKHUHSRUW

)RUHDFKV\QFKURQL]DWLRQWKHVWDUWWLPHHQGWLPHDQGVWDWXVRIWKH
V\QFKURQL]DWLRQDVZHOODVWKHDGPLQSHUIRUPLQJWKHV\QFKURQL]DWLRQ

(DFKFKDQJHPDGHGXULQJV\QFKURQL]DWLRQ

7KHUHVXOWVRIHDFKFKDQJH$ORJHQWU\PDUNHGLQGLFDWHVDVXFFHVVIXO
PRGLILFDWLRQ$QHQWU\PDUNHGLQGLFDWHVDIDLOHGPRGLILFDWLRQ)XUWKHU
GHWDLOVDUHJLYHQIRUHDFKFKDQJH

1RWH'LUHFWRU\6\QFUHSRUWVXSGDWHGDLO\5HVXOWVRIUHFHQW'LUHFWRU\6\QFDFWLYLW\

ZLOOQRWVKRZXSLQUHSRUWVXQWLOWKHQH[WGD\

6\QFKURQL]DWLRQ$XWKRUL]DWLRQ
)RUPDQXDOV\QFKURQL]DWLRQ'LUHFWRU\6\QFXVHVWKHDXWKRULW\UHFRUGVRIWKH
DGPLQZKRFOLFNVWKH6\QFKURQL]H'LUHFWRU\EXWWRQ)RU$XWRPDWLF
6\QFKURQL]DWLRQ'LUHFWRU\6\QFXVHVWKHDXWKRULW\UHFRUGVRIWKHDGPLQLVWUDWRU
ZKRVHWXS$XWRPDWLF6\QFKURQL]DWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQ\RXXVH'LUHFWRU\6\QFWRDGGGHOHWHRUPRYHXVHUV\RXXVHWKHVDPH
DXWKRULW\UHFRUGV\RXZRXOGXVHLI\RXPDGHWKHVHFKDQJHVPDQXDOO\RUZLWKD
EDWFKFRPPDQG<RXUDGPLQLVWUDWRUVFDQQRWPDNHFKDQJHVZLWK'LUHFWRU\6\QF
WKDWWKH\FRXOGQRWPDNHPDQXDOO\6HHWKH&UHDWH$GPLQLVWUDWRUVDQG0DQDJH
$XWKRUL]DWLRQ5HFRUGVRQSDJH IRUPRUHLQIRUPDWLRQ

7URXEOHVKRRWLQJ'LUHFWRU\6\QF
&RQILJXUDWLRQIDLOXUHV

:KLOH\RXDUHFRQILJXULQJ'LUHFWRU\6\QF\RXPD\VHHHUURUV3RVVLEOHHUURUV
LQFOXGH
(UURU0HVVDJH

5HDVRQ

{attribute name}: The


same attribute can
not be used for
multiple purposes

7KLVHUURUKDSSHQVZKHQXVHUVSHFLILHVWKHVDPH
DWWULEXWHQDPHIRUWZRDWWULEXWHILHOGV)RUH[DPSOH
LIPDLOLVXVHGIRUHPDLODGGUHVVDWWULEXWHDQGDOLDV
DWWULEXWHWKHXVHUZRXOGJHWWKHPHVVDJHPDLO
7KHVDPHDWWULEXWHFDQQRWEHXVHGIRUPXOWLSOH
SXUSRVHV
&KDQJHWKHVHVHWWLQJVDQGWU\DJDLQ

Org Mapping/Exclusion
Attributes: Search
subtree must be
selected for org
mapping/exclusion to
work

7KLVHUURUKDSSHQVZKHQHLWKHU2UJ0DSSLQJRU2UJ
([FOXVLRQDWWULEXWHLVVSHFLILHGDQGVXEWUHHLVQRW
VHOHFWHG2UJ0DSSLQJDQG2UJ([FOXVLRQLVQRW
PHDQLQJIXOXQOHVV6HDUFK(QWLUH6XEWUHHLV
HQDEOHG
(QDEOH6HDUFK(QWLUH6XEWUHHRUUHPRYH2UJ
0DSSLQJDQG([FOXVLRQDWWULEXWHV

7URXEOHVKRRWLQJYDOLGDWLRQIDLOXUHV

7KH'LUHFWRU\6HWWLQJVDUHYDOLGDWHGDVDILUVWVWHSLQWKHV\QFKURQL]DWLRQSURFHVV
,IDQHUURURFFXUVYHULI\WKHVHWWLQJVVDYHWKHPDQGV\QFKURQL]HWKHGLUHFWRU\
DJDLQ3RVVLEOHHUURUVLQFOXGH



(UURU0HVVDJH

5HDVRQ

Failed to connect to
host (hostname) on
port {port number}.
Please verify your
settings and try
again.

5HDVRQ7KHKRVWZDVQRWDYDLODEOHRQWKHSRUW
VSHFLILHGWKHRSHQVRFNHWRSHUDWLRQIDLOHGRUDQ
LQYDOLGFHUWLILFDWHZDVUHWXUQHGGXULQJWKH66/
KDQGVKDNH
$FWLRQ&KHFNWKDW\RXUKRVWLVDFFHVVLEOHRQWKH
VSHFLILHGSRUW&KHFNWKDW\RXUVHUYHULVUXQQLQJ
DQGWKDW66/LVVHWXSSURSHUO\0DNHVXUHWKHSDWK
\RXVHWLVFRUUHFW

'LUHFWRU\6\QF



Unexpected response
{HTTP error code}
from host {hostname}
on port {port number}
possible because of
nvalid name/password
combination.

5HDVRQ'LUHFWRU\6\QFZDVDEOHWRFRQQHFWWRWKH
KRVWDQGSRUWEXWZDVXQDEOHWRORJLQZLWKSURSHU
DXWKRULWLHV7KHXVHUZDVLQYDOLGGLGQRWXVHWKH
FRUUHFWSDVVZRUGRUGRHVQRWKDYHWKHULJKW
DXWKRUL]DWLRQIRUWKH%DVH'1$OWHUQDWHO\GDWD
WUDQVIHUIDLOHGZKHQVHQGLQJWKHXVHUQDPH
SDVVZRUGDQG%DVH'1
$FWLRQ0DNHVXUH%DVLF$XWKHQWLFDWLRQLVHQDEOHG
RQ\RXUVHUYHU&KHFNWKDWWKHDGPLQDFFRXQWRQ
\RXUGLUHFWRU\VHUYHUKDVWKHOLVWHGSDVVZRUGDQG
KDVWKHDXWKRULW\WRUHDGLQIRUPDWLRQRQWKHEDVH
'61

Unable to locate the


directory entries
specified by the Base
DN, and/or Email
Address Attribute.
Directory server
error: Failed to
connect to host
<hostname> on port
443. Please verify
your settings and try
again.

5HDVRQ'LUHFWRU\6\QFZDVDEOHWRFRQQHFWWRWKH
KRVWDQGORJLQEXWWKH%DVH'1DQGRUDWWULEXWHV
ZHUHQRWYDOLG
$FWLRQ&KHFN\RXU%DVH'1DQGDWWULEXWHV
5HDVRQ7KHDXWKHQWLFDWLRQVHWWLQJVRQWKH,,6
VHUYHUDUHQRWFRUUHFWIRUWKH/dsmlYLUWXDOGLUHFWRU\
$FWLRQ&RQILJXUHWKHGVPOYLUWXDOGLUHFWRU\IRU
%DVLF$XWKHQWLFDWLRQ
 /DXQFK,,60DQDJHUIURP6WDUW!$OO3URJUDPV
!$GPLQLVWUDWLYH7RROV!,,60DQDJHU
 ,Q ORFDOPDFKLQH QDYLJDWHWR:HE6LWHV!
'HIDXOW:HE6LWHV!GVPO YLUWXDOGLUHFWRU\ 
 &OLFNRQWKH'LUHFWRU\6HFXULW\WDE
 ,QWKH$XWKHQWLFDWLRQDQGDFFHVVFRQWUROER[
FOLFN(GLW
 8QFKHFN(QDEOHDQRQ\PRXVDFFHVV
 &KHFN%DVLFDXWKHQWLFDWLRQ$GLDORJZLOODSSHDU
WRZDUQ\RXWKDW\RXUXVHUQDPHDQGSDVVZRUGZLOO
EHVHQWRYHUWKHQHWLQFOHDUWH[W6LQFHWKH
FRQQHFWLRQZLOOEHWKURXJK66/WKLVZDUQLQJGRHV
QRWDSSO\&OLFN<HVWRFRQWLQXH
 ,Q$XWKHQWLFDWHGDFFHVVPDNHVXUHDOORWKHU
ER[HVEHVLGHV%DVLF$XWKHQWLFDWLRQDUHXQFKHFNHG
 &OLFN2.WRFORVHWKHGLDORJER[

8QDEOHWRV\QFKURQL]HZLWKDZKROHRUJDQL]DWLRQWUHHZLWK$FWLYH'LUHFWRU\EXW
\RXFDQV\QFKURQL]HZLWKWKHWRSOHYHODVDVLQJOHRUJDQL]DWLRQ

7KLVPD\EHDUHVXOWRIDQLQFRPSDWLELOLW\ZLWK\RXUGLUHFWRU\VHUYHU<RXFDQ
UHVROYHWKLVE\XVLQJWKHJOREDOFDWDORJLQVWHDG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RVHWXS'LUHFWRU\6\QFWRXVHDJOREDOFDWDORJPDNHWKHIROORZLQJFKDQJHVWR
\RXUGLUHFWRU\VHUYHUVHWXS
 8VLQJ$FWLYH'LUHFWRU\6LWHVDQG6HUYLFHVVHWWKHGLUHFWRU\VHUYHULQWKH
'60/FRQILJXUDWLRQWREHD*OREDO&DWDORJ
 (GLWWKH'60/9FRQILJGLUHFWRU\LQV\VWHPURRW?V\VWHP6HW'60/WRXVH
WKH*&SRUW  IRUDOO/'$3TXHULHVLQVWHDGRIWKHVWDQGDUG/'$3SRUW
 
 5HVWDUW$FWLYH'LUHFWRU\DQG,,6
7KHQVHW'LUHFWRU\6\QFWRXVHSRUWLQWKH$GPLQLVWUDWLRQ&RQVROH



'LUHFWRU\6\QF





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

'RPDLQV

&KDSWHU 

$ERXW'RPDLQV
(YHU\,QWHUQHWHPDLODGGUHVVLQFOXGHVDGRPDLQZKLFKVSHFLILHVZKHUHPDLO
VKRXOGEHVHQW)RULQVWDQFHWKHDGGUHVVted@jumboinc.com GLUHFWVDPHVVDJH
WRWKHXVHUtedLQWKHGRPDLQjumboinc.com
,QRUGHUIRUDGRPDLQWRUHFHLYHILOWHULQJIURPWKHPHVVDJHVHFXULW\VHUYLFHWKDW
GRPDLQPXVWEHDGGHGWRRQHRIWKHRUJDQL]DWLRQVLQ\RXUVHUYLFH$WOHDVWRQH
GRPDLQZDVDGGHGDVSDUWRI\RXUVHWXSDQGDFWLYDWLRQSURFHVV
$GGLQJDGRPDLQWRDQRUJDQL]DWLRQGRHVWKHIROORZLQJ

$OORZVWKHPHVVDJHVHFXULW\VHUYLFHWRDFFHSWPDLOWUDIILFIRUWKHGRPDLQ

$VVRFLDWHVWKHGRPDLQZLWKDQHPDLOFRQILJRUJDQL]DWLRQZKLFKKROGVGHOLYHU\
LQIRUPDWLRQIRU\RXUPDLOVHUYHU

6HWVDGHIDXOWRUJDQL]DWLRQIRUQHZXVHUV

$VVRFLDWHVWKHGRPDLQZLWKRUJDQL]DWLRQVHWWLQJVIRUGRPDLQEDVHG
IXQFWLRQDOLW\OLNHGRPDLQDOLDVHV1RQ$FFRXQW%RXQFLQJ0D[LPXP0HVVDJH
6L]H'DLO\0HVVDJH/LPLW$XWRPDWLF$FFRXQW&UHDWLRQDQG:HE$XWRFUHDWH
6HH 2UJDQL]DWLRQ0DQDJHPHQWRQSDJH IRUGHWDLOVRQWKHVHIHDWXUHV

$IWHUDGGLQJDGRPDLQWRWKHRUJDQL]DWLRQ\RXPXVWFKDQJHWKH0;UHFRUGVIRU
WKDWGRPDLQ

/RFDWLRQRIDGRPDLQ
<RXDVVRFLDWHDGRPDLQZLWKDQRUJDQL]DWLRQ.HHSWKHIROORZLQJLQPLQGDV\RX
GHFLGHLQZKLFKRUJDQL]DWLRQ\RXZDQWWRORFDWHDGRPDLQ


<RXPXVWDGGDGRPDLQWRDVXERUJDQL]DWLRQRIRQHRI\RXUHPDLOFRQILJV

3LFNDQ\RUJDQL]DWLRQWKDWVEHORZDQ(PDLO&RQILJRUJDQL]DWLRQ0DLOWRWKDW
GRPDLQXVHVWKHVHWWLQJVIRUWKDW(PDLO&RQILJIRUGHOLYHU\


$GGLQJDGRPDLQVHWVDGHIDXOWORFDWLRQIRUQHZXVHUVLQWKHGRPDLQ

'RPDLQV



)RUHDV\DGPLQLVWUDWLRQ\RXFDQDGG\RXUGRPDLQWRWKHRUJDQL]DWLRQWKDWZLOO
FRQWDLQ\RXUXVHUV:KHQ\RXDGGXVHUVZLWKRXWVSHFLI\LQJDQRUJDQL]DWLRQ
WKHXVHUVDUHDGGHGWR\RXUGRPDLQRUJDQL]DWLRQ:KHQXVHUVDUHDGGHG
DXWRPDWLFDOO\WKH\DOVRJRLQWRWKLVRUJDQL]DWLRQ


$GGLQJDGRPDLQWRDQRUJDQL]DWLRQDVVRFLDWHVWKHGRPDLQZLWKWKDW
RUJDQL]DWLRQVVHWWLQJV

7KHIROORZLQJVHWWLQJVDUHPDGHLQWKHRUJDQL]DWLRQWKDWFRQWDLQV\RXU
GRPDLQ

1RQ$FFRXQW%RXQFLQJ

0D[LPXP0HVVDJH6L]H

'DLO\0HVVDJH/LPLW

$XWRPDWLF$FFRXQW&UHDWLRQ

:HE$XWRFUHDWH

)RUGHWDLOVRQRUJDQL]DWLRQVHWWLQJVVHH0DQDJH2UJDQL]DWLRQ6HWWLQJVRQ
SDJH 


$GRPDLQVORFDWLRQGHWHUPLQHVZKLFKDGPLQLVWUDWRUVFDQDGGXVHUVWRWKH
GRPDLQDQGZKHUHWKRVHXVHUVFDQEHFUHDWHG

$QDGPLQLVWUDWRUFDQSHUIRUPWDVNVRQO\LQDQRUJDQL]DWLRQZKHUHWKH
DGPLQLVWUDWRUVDXWKRULW\LVFRQILJXUHGRULQVXERUJDQL]DWLRQVRIWKDW
RUJDQL]DWLRQ
$QDGPLQLVWUDWRUPXVWKDYHDXWKRUL]DWLRQRYHUWKHRUJDQL]DWLRQFRQWDLQLQJWKH
GRPDLQWRPDQDJHWKHXVHUVDQGGRPDLQ


$GRPDLQDQGLWVXVHUVGRQWKDYHWREHLQWKHVDPHRUJ

<RXFDQDGGXVHUVWRDQ\RUJDQL]DWLRQXQGHUWKHVDPH(PDLO&RQILJDVWKH
GRPDLQ

9LHZ<RXU'RPDLQV
&OLFNLQJDGRPDLQQDPHOLQNDQ\ZKHUHLQWKH$GPLQLVWUDWLRQ&RQVROHGLVSOD\VWKH
'RPDLQ9LHZSDJH7KLVSDJHOLVWVDOOGRPDLQVHWWLQJV



'RPDLQ1DPH

7KHQDPHRIWKHGRPDLQ

2UJDQL]DWLRQ1DPH

7KHQDPHRIWKHRUJDQL]DWLRQWKDWFRQWDLQVWKH
GRPDLQ

'RPDLQ$OLDVHV

$OLVWRIDOOGRPDLQVDOLDVHGWRWKHGRPDLQ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&DWFKDOO$FFRXQW
$GGUHVV

7KHXVHUDFFRXQWDVVLJQHGDVWKHFDWFKDOOIRUWKH
GRPDLQ
1RWH&DWFKDOODFFRXQWLVDOHJDF\IHDWXUHDYDLODEOHWR

VRPHFXVWRPHUV,WPD\QRWEHDYDLODEOHIRU\RXU
VHUYLFH
6XEGRPDLQ6WULSSLQJ

2Q2IILI6XEGRPDLQ6WULSSLQJLVHQDEOHGGLVDEOHG
7KHGHIDXOWLV2II

'DWH&UHDWHG

)XOOWLPHVWDPSIRUZKHQWKHGRPDLQFRQILJXUDWLRQZDV
FUHDWHG

'DWH/DVW&KDQJHG

)XOOWLPHVWDPSIRUZKHQWKHGRPDLQVHWWLQJVZHUH
PRVWUHFHQWO\FKDQJHG

6HDUFKLQJIRU'RPDLQV

,I\RXPDQDJHDODUJHQXPEHURIGRPDLQV\RXFDQILQGWKHPE\XVLQJWKH6HDUFK
IRUPRQWKH6WDUWSDJHRUE\XVLQJWKHVHDUFKIRUPLQ2UJVDQG8VHUV!'RPDLQV
6HDUFKUHVXOWVDOVRLQFOXGHVSHFLDOFRPPDQGVIRUKDQGOLQJGRPDLQV
 6HOHFWWKHRUJDQL]DWLRQWKDWFRQWDLQVWKHGRPDLQRUVHOHFWDQ\RUJDQL]DWLRQ
ZKRVHVXERUJFRQWDLQVWKHGRPDLQ
 (QWHUWH[WLQWKHILHOGVDERYHWKH'RPDLQ2UJDQGRU$OLDVHG7RKHDGLQJV
7KHVHDUFKXVHVWKLVWH[WLQD6WDUWV:LWKVHDUFK<RXFDQW\SHWKH%FKDUDFWHU
DWWKHEHJLQQLQJRI\RXUWH[WVWULQJWRFRQGXFWD&RQWDLQVVHDUFKLQVWHDG
:LOGFDUGVDUHQRWVXSSRUWHG
 6HOHFWWKH,QFOXGHDOLDVHVFKHFNER[WRVHDUFKIRUGRPDLQDOLDVHVDVZHOO
 &OLFN6HDUFK
9LHZLQJ6HDUFK5HVXOWV

:KHQ\RXUXQDVHDUFK\RXVHHDOOWKHGRPDLQVWKDWPDWFKHG\RXUVHDUFK
FULWHULD6HDUFKUHVXOWVVKRZXSWRGRPDLQV,IQHFHVVDU\WKHUHVXOWVDUH
GLVSOD\HGRQPXOWLSOHSDJHV

'RPDLQV



<RXFDQXVHWKHIROORZLQJFRPPDQGVRQWKH6HDUFKUHVXOWVSDJH

&OLFNDGRPDLQQDPHWRYLHZWKDWGRPDLQ

&OLFN6HWWLQJV6XPPDU\WRVHHDVXPPDU\RIDOOVHWWLQJIRUWKHGRPDLQV
OLVWHGLQWKHVHDUFKUHVXOWV7KLVLQFOXGHVGRPDLQDOLDVLQIRUPDWLRQFDWFKDOO
DFFRXQWV OHJDF\IHDWXUHDYDLODEOHWRVRPHFXVWRPHUV GRPDLQVXEVWULSSLQJ
DQGFUHDWLRQDQGPRGLILFDWLRQGDWHV

&OLFN'RZQORDG'RPDLQVWRGRZQORDG\RXUVHDUFKUHVXOWVDVDFRPPD
VHSDUDWHGWH[W &69 ILOH7KH&69ILOHLQFOXGHVWKHGRPDLQ,'QXPEHU
GRPDLQQDPHWKH,'QXPEHURIWKHRUJWKDWFRQWDLQVWKHGRPDLQWKH,'
QXPEHURIWKHFDWFKDOODFFRXQW LIDQ\ DQGZKHWKHUVXEVWULSSLQJLVHQDEOHG

&OLFNDQRUJQDPHWRYLHZWKDWRUJDQL]DWLRQ

&OLFN$GG$OLDVWRDGGDGRPDLQDOLDVLQWKHPRGLI\GRPDLQSDJH

&OLFN/LVW8VHUVWRVHDUFKIRUDOLVWRIXVHUVLQWKDWGRPDLQ

&OLFN'HOHWH'RPDLQWRGHOHWHWKHGRPDLQ<RXFDQQRWGHOHWHDGRPDLQWKDW
FRQWDLQVXVHUV

&OLFN0RYH'RPDLQWRPRYHDGRPDLQIURPRQHRUJDQL]DWLRQWRDQRWKHU

$GGD'RPDLQIRU)LOWHULQJ
<RXUVHUYLFHLVLQLWLDOO\VHWXSIRUXVHUVLQDVLQJOHGRPDLQ7KDWGRPDLQUHVLGHVLQ
\RXULQLWLDOXVHURUJ,I\RXKDYHDGGLWLRQDOGRPDLQVWKDW\RXZDQWWRILOWHUDGG
HDFKGRPDLQWRDQRUJ
:$51,1*)ROORZWKHVHVWHSVWRDGGDGRPDLQEHIRUH\RXFKDQJH\RXU0;

UHFRUGVIRUWKDWGRPDLQ,I\RXFKDQJH\RXU0;UHFRUGVEHIRUHWKHVHVWHSVDUH
FRPSOHWHG\RXPD\ORVHPDLO
%HIRUH<RX%HJLQ

0DNHVXUH\RXUPDLOVHUYHULVVHWXSWRDFFHSWPDLOVHQWWRWKHGRPDLQ\RX
ZDQWWRDGG

$GYDQFHG,IWKHGRPDLQ\RXUHDGGLQJUHVLGHVRQDGLIIHUHQWPDLOVHUYHUWKDQ
\RXUH[LVWLQJGRPDLQVDGGDQHZHPDLOFRQILJDQGPDSLWWRWKDWVHUYHU VHH
&UHDWLQJDQ(PDLO&RQILJRQSDJH  7KHQFRPHEDFNKHUHDQGDGGWKH
GRPDLQ

$GG$'RPDLQ


*RWRWKH2UJV3DJH

/RJLQWRWKH$GPLQLVWUDWLRQ&RQVROHDQGFOLFNWKH2UJV 8VHUVWDE&OLFNWKH
2UJVOLQNDWWKHWRSWRJRWRWKH2UJVSDJH




&OLFN$GG'RPDLQIRUWKHDSSURSULDWHRUJDQL]DWLRQ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KRRVHWKHRUJDQL]DWLRQZKHUH\RXZDQWWRDGGWKHGRPDLQIURPWKH&KRRVH
2UJOLVW,I\RXDUHQRWVXUHZKLFKRUJDQL]DWLRQWRXVHFKRRVHWKHRUJDQL]DWLRQ
ULJKWEHORZWKHHPDLOFRQILJ(PDLOFRQILJRUJDQL]DWLRQVDUHPDUNHGZLWKD
JHDU
LFRQ
1RWH,I\RXKDYHPRUHWKDQRQHHPDLOFRQILJORFDWHWKHULJKWRQHIRUWKLV

GRPDLQ WKHRQHPDSSHGWRWKHGRPDLQVVHUYHU &KRRVHDQRUJDQL]DWLRQ


EHORZWKDWHPDLOFRQILJ
&OLFNWKH$GG'RPDLQOLQNDVVRFLDWHGZLWKWKLVRUJ



)LOORXWWKH$GG'RPDLQSDJH

2QWKHRUJV$GG'RPDLQSDJH
D (QWHU\RXUGRPDLQQDPHLQWKH1HZ'RPDLQ1DPHILHOG

E 'RQRWHQWHUDQ\WKLQJXQGHU'RPDLQ$OLDV,I\RXDUHDGGLQJDGRPDLQ
DOLDV\RXHQWHUWKLVLQIRUPDWLRQODWHU
F

&OLFN6DYH

<RXUGRPDLQLVDGGHG


6HWD'RPDLQ$OLDV 2SWLRQDO 

'RPDLQV



,IWKLVGRPDLQKDVWKHVDPHXVHUOLVWDVDQH[LVWLQJRUJDQL]DWLRQ\RXFDQ
FKDQJHLWWRDGRPDLQDOLDVDIWHU\RXFUHDWHWKHGRPDLQ)RULQIRUPDWLRQRQ
KRZWRGRWKLVVHH'RPDLQVZLWKWKH6DPH8VHU/LVWRQSDJH 


$GG8VHUV

,QPRVWFDVHV\RXDGGXVHUVDWWKLVSRLQW)RULQIRUPDWLRQRQKRZWRGRWKLV
VHH$GG'HOHWH0RYH8VHUVRQSDJH 
<RXPD\ZLVKWRVNLSWKLVVWHSLI



<RXVHWWKLVGRPDLQDVDGRPDLQDOLDVLQWKHVWHSDERYH

<RXGRQRWZDQWWRILOWHUPDLOIRU\RXUXVHUV)RUH[DPSOH\RXPD\EH
VWDUWLQJDYHU\VPDOOWULDOVHW

&KDQJH\RXU0;UHFRUGV

&KDQJH'160;UHFRUGVIRUWKHGRPDLQ)RULQIRUPDWLRQRQKRZWRGRWKLV
VHH$FWLYDWLRQ6WHSE\6WHS*XLGH

&KDQJLQJ0;5HFRUGVIRUD'RPDLQ
:$51,1*1HYHUURXWH'160;HQWULHVWRWKHPHVVDJHVHFXULW\VHUYLFHEHIRUH

DGGLQJWKHGRPDLQ$OOVXFKWUDIILFZLOOEHLPPHGLDWHO\ERXQFHGZLWKWKH6073
IDWDOHUURU554 No relaying allowed - psmtp
+HUHDUHVWHSE\VWHSLQVWUXFWLRQVWRORRNXSWKHFRUUHFW'16FRQILJXUDWLRQVWR
PDNHWKHPHVVDJHVHFXULW\VHUYLFHWKHSUHIHUUHG0;UHFRUGIRUWKHGRPDLQ
 *RWR2UJV 8VHUV!2UJVDQGVHOHFWDQ\RUJDQL]DWLRQ
 &OLFN'16,QVWUXFWLRQVLQWKH2UJDQL]DWLRQ6HWWLQJVVHFWLRQ
 )RUHDFKGRPDLQFRQILJXUHWKH'160;UHFRUGVDVGHVFULEHGLQWKH
$GPLQLVWUDWLRQ&RQVROH
:$51,1*,I\RXXVHWKHLQFRUUHFW0;UHFRUGFRQILJXUDWLRQ\RXUPDLOWUDIILFZLOO

ERXQFH7KHUHDUHWZRSRVVLEOH0;UHFRUGFRQILJXUDWLRQV
,I\RXZDQW\RXU'160;UHFRUGVSRLQWLQJGLUHFWO\WRDORFDOPDLOVHUYHUWKH\
VKRXOGKDYHD'160;SULRULW\QXPEHUJUHDWHUWKDQWRLQVXUHWKDWWKH
PHVVDJHVHFXULW\VHUYLFHPDLOVHUYHUVDUHXVHGILUVWLQQRUPDOPDLOIORZ

'RPDLQVZLWKWKH6DPH8VHU/LVW
,I\RXKDYHGRPDLQVWKDWVKDUHDXVHUOLVWGRPDLQDOLDVHVDQGGRPDLQ
VXEVWULSSLQJFDQUHGXFH\RXUDGPLQLVWUDWLYHORDG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$GGD'RPDLQ$OLDV
,I\RXKDYHWZRRUPRUHGRPDLQVZLWKLGHQWLFDOXVHUOLVWV\RXFDQVHWXSDGRPDLQ
DOLDVWRPDNHXVHUPDQDJHPHQWHDVLHU7RDYRLGWKHHIIRUWRIPDLQWDLQLQJPXOWLSOH
LGHQWLFDOOLVWVVHWXSDGRPDLQDOLDVRQFH\RXKDYHDGGHG\RXUXVHUVWRDSULPDU\
GRPDLQ
7RHQDEOHDGRPDLQDOLDV
 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH
 &OLFNWKH2UJVDQG8VHUVWDEWKHQFOLFN'RPDLQV
 ,QWKH&KRRVH2UJGURSGRZQER[VHOHFWWKHRUJDQL]DWLRQWKDWFRQWDLQV\RXU
SULPDU\GRPDLQ
 &OLFN$GG'RPDLQRQWKHWRSULJKWRIWKHSDJH
 (QWHUWKHQDPHRIWKHGRPDLQDOLDVDVWKHGRPDLQQDPH/HDYHDOORWKHU
HQWULHVEODQNLQFOXGLQJ'RPDLQ$OLDVHV <RXDGGWKLVDVD'RPDLQ$OLDV
ODWHU 
 &OLFN6DYHWRDGGWKHGRPDLQ
 2QWKH'RPDLQVSDJHFOLFN\RXUSULPDU\GRPDLQWKHQFOLFN(GLW
 ,Q'RPDLQ$OLDVHQWHUWKHGRPDLQDOLDV\RXMXVWDGGHGWKHQFOLFN$GG
 &OLFN6DYHWRVHWWKHGRPDLQDOLDV
2QFHDGRPDLQDOLDVLVVHWXSDOOXVHUDGGUHVVHVLQWKHGRPDLQDOLDVDUH
FRQVLGHUHGDVDOLDVHVRIWKHSULPDU\GRPDLQ)RULQVWDQFHLI\RXKDYHWZR
GRPDLQVMXPERLQFFRPDQGMXPERLQFVDOHVFRP\RXFRXOGVHWMXPERLQFFRPDV
WKHSULPDU\GRPDLQDQGMXPERLQFVDOHVFRPDVWKHGRPDLQDOLDV2QFHWKLVLVVHW
MHQQLIHU#MXPERLQFVDOHVFRPLVDXWRPDWLFDOO\FRQVLGHUHGDVDQDOLDVIRU
MHQQLIHU#MXPERLQFFRPZLWKRXWDQ\IXUWKHUVHWXS
2QFH\RXKDYHVHWXSWKHGRPDLQDOLDVFKDQJHWKH0;UHFRUGVWRUHGLUHFW\RXU
PDLO
1RWHVDERXWGRPDLQDOLDVHV

%RWKGRPDLQVVKRXOGEHLQWKHVDPHRUJDQL]DWLRQ

8VHUVFDQORJLQZLWKRQO\WKHXVHUDGGUHVVLQWKHSULPDU\GRPDLQ

'RPDLQDOLDVLQJLVRQHZD\RQO\,I\RXDGGDXVHULQDVHFRQGDU\ DOLDV 
GRPDLQILOWHULQJLVQRWSURYLGHGIRUWKHVDPHDGGUHVVLQWKHSULPDU\GRPDLQ

$GGLQJD'RPDLQ$OLDVYLD%DWFK)LOHV

6XEPLWDEDWFKFRPPDQGXVLQJWKHIROORZLQJV\QWD[
modifydomain DOMAINNAME, alias=+ALIASDOMAIN

'RPDLQV



6HHWKHPRGLI\GRPDLQFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK
5HIHUHQFH*XLGHIRUGHWDLOVRQKRZWRVXEPLWWKHEDWFKFRPPDQG
DOMAINNAME

7KHQDPHRIWKHSULPDU\GRPDLQ

ALIASDOMAIN

7KHQDPHRIWKHGRPDLQ\RXZLVKWRDOLDVWRWKHSULPDU\
GRPDLQ

6XEGRPDLQ6WULSSLQJ
:KHQ\RXFRQILJXUHVXEGRPDLQVWULSSLQJWKHVHUYLFHILOWHUVPHVVDJHVIRU
DGGUHVVHVLQVXEGRPDLQVDVZHOO7KLVHOLPLQDWHVWKHQHHGIRUVRPHXVHU
DOLDVHVDVZHOODVWKHQHHGIRUGRPDLQDOLDVHVOLQNLQJWKHGRPDLQWRHDFK
VXEGRPDLQ
<RXPXVWDOVRFKDQJHWKH0;UHFRUGVIRUHDFKVXEGRPDLQVR\RXFDQURXWHPDLO
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFH6HH(GLWD'RPDLQRQSDJH 
([DPSOH-XPERLQFFRPKDVVXEGRPDLQVWULSSLQJHQDEOHG0HVVDJHVWR
GDYH#VXEGRPDLQ!MXPERLQFFRP HJGDYH#FRUSMXPERLQFFRP
GDYH#GHYMXPERLQFFRPGDYH#VDOHVMXPERLQFFRPHWF DUHILOWHUHGDFFRUGLQJ
WRWKHFRQILJXUDWLRQIRUGDYH#MXPERLQFFRP
1RWH7KHUHLVDVLPLODURUJDQL]DWLRQFRQILJXUDWLRQFDOOHG2UJ6XEVWULSSLQJWKDW

FDQRQO\EHFRQILJXUHGE\EDWFKFRPPDQGV 6HHWKHVHWRUJVXEVWULSSLQJ
FRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK5HIHUHQFH*XLGH (QDEOLQJ
2UJ6XEVWULSSLQJLVDVKRUWKDQGFRQILJXUDWLRQWRHQDEOH6XEGRPDLQ6WULSSLQJIRU
DOOGRPDLQVLQDSDUWLFXODURUJDQL]DWLRQ
<RXFDQHQDEOHVXEGRPDLQVWULSSLQJWKURXJKWKH$GPLQLVWUDWLRQ&RQVROHRUE\
EDWFKILOH
&RQILJXULQJ6XEGRPDLQ6WULSSLQJXVLQJWKH$GPLQLVWUDWLRQ&RQVROH

 *RWR2UJVDQG8VHUV!'RPDLQV,IQHFHVVDU\VHDUFKIRUWKHGRPDLQZKRVH
VXEGRPDLQV\RXZLVKWRVWULSRXW
 &OLFNWKHGRPDLQQDPHWRYLHZWKHGRPDLQFRQILJXUDWLRQ
 &OLFN(GLW
 6HW6XEGRPDLQ6WULSSLQJWR2Q
 &OLFN6DYH
&RQILJXULQJ6XEGRPDLQ6WULSSLQJXVLQJ%DWFK)LOHV

6XEPLWDEDWFKFRPPDQGXVLQJWKHIROORZLQJV\QWD[
adddomain ORGNAME, substrip=yes



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HHWKHadddomainFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK5HIHUHQFH
*XLGHIRUGHWDLOVRQKRZWRVXEPLWWKHEDWFKFRPPDQG
ORGNAME

7KHQDPHRU,,' XQLTXHLGHQWLI\LQJQXPEHU RIWKH


RUJDQL]DWLRQZKHUH\RXZLVKWRHQDEOHVXEGRPDLQVWULSSLQJ

$GGD&DWFKDOO$FFRXQW /HJDF\)HDWXUH
,PSRUWDQW7KHFDWFKDOODFFRXQWLVDOHJDF\IHDWXUHWKDWVDYDLODEOHWRVRPH
FXVWRPHUVWRSURYLGHMXQNPHVVDJHDQGYLUXVSURWHFWLRQIRUWKHLUXQUHJLVWHUHG
XVHUV&XUUHQWO\WKH1RQ$FFRXQW9LUXV%ORFNLQJRSWLRQSURYLGHVYLUXVSURWHFWLRQ
IRUXQUHJLVWHUHGXVHUV)RUGHWDLOVVHH&RQILJXUH9LUXV6HWWLQJVIRUDQ
2UJDQL]DWLRQRQSDJH 
8VHDFDWFKDOODFFRXQWWRILOWHUPHVVDJHVIRUDOODGGUHVVHVLQDGRPDLQWKDWGRQRW
KDYHFRUUHVSRQGLQJXVHUDFFRXQWVRUDOLDVHV LQFOXGLQJXVHUDOLDVHVGRPDLQ
DOLDVHVRUVXEGRPDLQVWULSSLQJ UHJLVWHUHGLQWKHPHVVDJHVHFXULW\VHUYLFH
([DPSOHGDYH#MXPERLQFFRPLVFRQILJXUHGDVWKHFDWFKDOODFFRXQWIRU
MXPERLQFFRP(PDLOVHQWWRDQDGGUHVVOLNH1R6XFK8VHU#MXPERLQFFRPZKLFK
GRHVQRWKDYHLWVRZQXVHUDFFRXQWLQWKHPHVVDJHVHFXULW\VHUYLFHLVILOWHUHG
DFFRUGLQJWRWKHGDYH#MXPERLQFFRPVHWWLQJV
<RXFDQVHWDXVHUDVWKHFDWFKDOODGGUHVVIRUDGRPDLQVRORQJDVWKDWXVHULVLQ
WKHVDPHRUJDQL]DWLRQDVWKHGRPDLQ7KHXVHUDGGUHVVGRHVQWQHHGWREHLQWKH
UHOHYDQWGRPDLQDVORQJDVLWLVLQWKHVDPHRUJDQL]DWLRQ
$FDWFKDOODFFRXQWLVDW\SHRIDOLDV
7KHOLPLWDWLRQVRIFDWFKDOOVDUH

7KH$GPLQLVWUDWLRQ&RQVROHDQG0HVVDJH&HQWHUPHVVDJHYLHZLQJ
OLPLWV7KH$GPLQLVWUDWLRQ&RQVROHVHDUFKHVWKURXJKDQGGLVSOD\VRQO\
WKHPRVWUHFHQWPHVVDJHVLQDXVHUVTXDUDQWLQHWKH0HVVDJH
&HQWHUGLVSOD\OLPLWLVPHVVDJHV

&DWFKDOODFFRXQWVGRQRWSURYLGHLQGLYLGXDOXVHUVHWWLQJV$OOXVHUVILOWHUHG
E\DFDWFKDOODFFRXQWDUHVXEMHFWWRWKHVDPHILOWHUVHWWLQJV

&DWFKDOODFFRXQWVWDNHSUHFHGHQFHRYHUGRPDLQDOLDVHV6HH+RZ'RPDLQ
6HWWLQJV,QWHUDFWRQSDJH IRUGHWDLOVWKDWZLOOKHOS\RXFRRUGLQDWHWKHXVHRI
ERWKFDWFKDOOVDQGGRPDLQDOLDVHV
$GGWKHGRPDLQDQGXVHUEHIRUH\RXFRQILJXUHWKHFDWFKDOO+HUHDUHVWHSVWR
FRQILJXUHDFDWFKDOOWKURXJKWKH$GPLQLVWUDWLRQ&RQVROHRUE\EDWFKILOHV

'RPDLQV



&RQILJXULQJD&DWFKDOOXVLQJWKH$GPLQLVWUDWLRQ&RQVROH

,PSRUWDQW7KHFDWFKDOODFFRXQWLVDOHJDF\IHDWXUHWKDWZDVDYDLODEOHWRVRPH
FXVWRPHUV)RURWKHUFXVWRPHUVWKH1RQ$FFRXQW9LUXV%ORFNLQJRSWLRQSURYLGHV
YLUXVSURWHFWLRQIRUXQUHJLVWHUHGXVHUV)RUGHWDLOVVHH&RQILJXUH9LUXV6HWWLQJV
IRUDQ2UJDQL]DWLRQRQSDJH 
 *RWR2UJVDQG8VHUV!'RPDLQV,IQHFHVVDU\VHDUFKIRUWKHGRPDLQZKRVH
VXEGRPDLQV\RXZLVKWRVWULSRXW
 &OLFNWKHGRPDLQQDPHWRYLHZWKHGRPDLQFRQILJXUDWLRQ
 &OLFN(GLW
 ,QWKH&DWFKDOO$FFRXQWILHOGHQWHUWKHHPDLODGGUHVVRIWKHXVHUDFFRXQW\RX
ZDQWWRXVHIRUWKHFDWFKDOO
 &OLFN6DYH
&RQILJXULQJD&DWFKDOOXVLQJ%DWFK)LOHV
1RWH7KHFDWFKDOODFFRXQWLVDOHJDF\IHDWXUHWKDWVDYDLODEOHWRVRPHFXVWRPHUV

)RURWKHUFXVWRPHUVWKH1RQ$FFRXQW9LUXV%ORFNLQJRSWLRQSURYLGHVYLUXV
SURWHFWLRQIRUXQUHJLVWHUHGXVHUV)RUGHWDLOVVHH&RQILJXUH9LUXV6HWWLQJVIRUDQ
2UJDQL]DWLRQRQSDJH 
6XEPLWDEDWFKFRPPDQGXVLQJWKHIROORZLQJV\QWD[
modifydomain DOMAINNAME, catchall=CATCHALLUSER

6HHWKHmodifydomainFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK
5HIHUHQFH*XLGHIRUGHWDLOVRQKRZWRVXEPLWWKHEDWFKFRPPDQG
DOMAINNAME

7KHQDPHRIWKHVLQJOHUHFLSLHQWGRPDLQWKDW\RXZLVKWR
FRQILJXUHZLWKDFDWFKDOODFFRXQW

CATCHALLUSER

7KHQDPHRIWKHXVHUWKDWLVWKHVLQJOHUHFLSLHQWIRUWKHGRPDLQ
7KHXVHUPXVWEHORFDWHGLQWKHRUJDQL]DWLRQWKDWFRQWDLQVWKH
GRPDLQ

+RZ'RPDLQ6HWWLQJV,QWHUDFW
7RPLQLPL]HWKHQHHGIRULQGLYLGXDOXVHUDOLDVHVWKHUHDUHWKUHHGRPDLQ
FRQILJXUDWLRQVWKDWDFWDVDOLDVHVWRSURYLGHILOWHULQJWRPLUURU\RXUPDLOVHUYHU
VHWXS



'RPDLQ$OLDVHV VHH$GGD'RPDLQ$OLDVRQSDJH 

6XEGRPDLQ6WULSSLQJRU6XEVWULSSLQJ VHH6XEGRPDLQ6WULSSLQJRQ
SDJH 

&DWFKDOODFFRXQWVLIDYDLODEOH VHH$GGD&DWFKDOO$FFRXQW /HJDF\


)HDWXUH RQSDJH 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQ\RXFRQILJXUHDOLDVLQJLWLVLPSRUWDQWWRQRWHWKHRUGHULQZKLFKGLIIHUHQW
W\SHVRIDOLDVHVDUHUHVROYHGGXULQJPDLOSURFHVVLQJRUGXULQJORJLQWRWKH
0HVVDJH&HQWHU
7KHIROORZLQJRUGHURISUHFHGHQFHLVXVHG
 8VHUV
 8VHUDOLDV
 &DWFKDOODFFRXQW OHJDF\IHDWXUHDYDLODEOHWRVRPHFXVWRPHUV
 'RPDLQ$OLDV LQFOXGLQJXVHUDOLDVDQGFDWFKDOODFFRXQWLIDYDLODEOHIRUWKH
SULPDU\GRPDLQ
 6XEGRPDLQ6WULSSLQJ LQFOXGLQJXVHUDOLDVDQGFDWFKDOODFFRXQWLIDYDLODEOH
IRUWKHSULPDU\GRPDLQ

(GLWD'RPDLQ
2QFH\RXKDYHDGGHGDGRPDLQ\RXFDQWKHQXVHWKH(GLWSDJHWRFKDQJHWKH
FRQILJXUDWLRQ)ROORZWKHVHVWHSVWRHGLWDGRPDLQ
 *RWR2UJV 8VHUV!'RPDLQV6HOHFWWKHGRPDLQ\RXZDQWWRHGLW
<RXPD\QHHGWRVHOHFWWKH$FFRXQWRUJDQL]DWLRQIURPWKH&KRRVH2UJOLVW
VHDUFKIRUWKHGRPDLQXVLQJWKHIRUPDWWKHWRSRUPRYHWRDODWHUSDJHRI
GRPDLQVWRVHOHFWWKHDSSURSULDWHGRPDLQ
 &OLFN(GLWLQWKHJUD\EDU
 0DNHDQ\FKDQJHVWRWKHIROORZLQJILHOGV

'RPDLQ$OLDVHV6HH$GGD'RPDLQ$OLDVRQSDJH 

&DWFKDOO$FFRXQW OHJDF\IHDWXUHDYDLODEOHWRVRPHFXVWRPHUV 6HH$GG


D&DWFKDOO$FFRXQW /HJDF\)HDWXUH RQSDJH 

6XEVWULSSLQJ2QRU2II6HH6XEGRPDLQ6WULSSLQJRQSDJH 

 &OLFN6DYH

0RYHD'RPDLQ
<RXFDQPRYHDGRPDLQIURPRQHRUJDQL]DWLRQWRDQRWKHUWKURXJKWKH
$GPLQLVWUDWLRQ&RQVROHRUE\EDWFKILOHV
0RYLQJD'RPDLQXVLQJWKH$GPLQLVWUDWLRQ&RQVROH

 *RWR2UJV 8VHUV!'RPDLQVWRGLVSOD\WKH&RPPDQGVSDJH
 &OLFN0RYH'RPDLQLQWKHURZQH[WWRWKHGRPDLQQDPH

'RPDLQV



<RXPD\QHHGWRGRRQHRIWKHIROORZLQJWRVHOHFWWKHDSSURSULDWH0RYH
'RPDLQOLQN

6HOHFWWKH$FFRXQWRUJDQL]DWLRQIURPWKH&KRRVH2UJOLVW

6HDUFKIRUWKHGRPDLQXVLQJWKHIRUPDWWKHWRS

0RYHWRDODWHUSDJHRIGRPDLQV

 6HOHFWWKHDSSURSULDWH1HZ2UJDQL]DWLRQDQGFOLFN0RYH
0RYLQJD'RPDLQXVLQJ%DWFK)LOHV

6XEPLWDEDWFKFRPPDQGXVLQJWKHIROORZLQJV\QWD[
modifydomain DOMAINNAME, neworg=ORGNAME

6HHWKHmodifydomainFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK
5HIHUHQFH*XLGHIRUGHWDLOVRQKRZWRVXEPLWWKHEDWFKFRPPDQG
DOMAINNAME

7KHQDPHRIWKHSULPDU\GRPDLQ

ORGNAME

7KHQDPHRU,,' XQLTXHLGHQWLILFDWLRQQXPEHU RIWKH


RUJDQL]DWLRQZKHUH\RXZRXOGOLNHWKHGRPDLQWREHORFDWHG

'HOHWHD'RPDLQ
)ROORZWKHVHVWHSVWRGHOHWHDGRPDLQHLWKHUWKURXJKWKH$GPLQLVWUDWLRQ&RQVROH
RUE\EDWFKILOHV
'HOHWLQJD'RPDLQXVLQJWKH$GPLQLVWUDWLRQ&RQVROH

 ,QRUGHUWRGHOHWHDGRPDLQ\RXPXVWILUVWGHOHWHDOOXVHUVZLWKLQWKHGRPDLQ
6HH 8VHUVDQG4XDUDQWLQHVRQSDJH IRULQVWUXFWLRQV
 *RWRWKH2UJV 8VHUV!'RPDLQVWRRSHQWKH&RPPDQGVSDJH
 &OLFN'HOHWH'RPDLQLQWKHURZQH[WWRWKHGRPDLQQDPH\RXZLVKWRGHOHWH
<RXPD\QHHGWRGRRQHRIWKHIROORZLQJWRVHOHFWWKHDSSURSULDWH'HOHWH
'RPDLQOLQN

6HOHFWWKH$FFRXQWRUJDQL]DWLRQIURPWKH&KRRVH2UJOLVW

6HDUFKIRUWKHGRPDLQXVLQJWKHIRUPDWWKHWRS

0RYHWRDODWHUSDJHRIGRPDLQV

 &OLFN'HOHWHWRFRQILUPWKHGHOHWLRQUHTXHVW
'HOHWLQJD'RPDLQXVLQJ%DWFK)LOHV

6XEPLWDEDWFKFRPPDQGXVLQJWKHIROORZLQJV\QWD[
deletedomain DOMAINNAME



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HHWKHdeletedomainFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK
5HIHUHQFH*XLGHIRUGHWDLOVRQKRZWRVXEPLWWKHEDWFKFRPPDQG
DOMAINNAME

7KHQDPHRIWKHGRPDLQWRGHOHWH

'RPDLQV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

7KH0HVVDJH&HQWHU

&KDSWHU 

$ERXWWKH0HVVDJH&HQWHU
<RXFDQDOORZXVHUVWRPDQDJHWKHLURZQVSDPYLUXVHVDQGRWKHUTXDUDQWLQHG
PHVVDJHVE\HQDEOLQJDFFHVVWRWKH0HVVDJH&HQWHU)URPWKH0HVVDJH
&HQWHUXVHUVFDQVHHZKDWPHVVDJHVDUHEHLQJILOWHUHGDQGZK\WKH\FDQORRNDW
TXDUDQWLQHGPHVVDJHVDQGWKH\FDQIRUZDUGDQ\OHJLWLPDWHPHVVDJHVWRWKHLU
RZQ,QER[
,QDGGLWLRQXVHUVFDQEHJLYHQSHUPLVVLRQVWRYLHZDQGPRGLI\FHUWDLQDVSHFWVRI
WKHLURZQVHUYLFHDWWKH0HVVDJH&HQWHU:LWKWKHDSSURSULDWHSHUPLVVLRQVWKH\
FDQWXUQVSDPILOWHUVRQRURIIVHWVSDPILOWHUOHYHOVPDQDJHWKHLURZQVHQGHUOLVWV
RUXVHUDOLDVHVDQGPRUH
(QDEOLQJ0HVVDJH&HQWHUDFFHVVLQYROYHVWKHIROORZLQJ

$UUDQJHIRUXVHUVILOWHUHGHPDLOWREHTXDUDQWLQHGLQWKHILUVWSODFHE\VHWWLQJ
WKHLUVSDPYLUXVDQGRWKHUILOWHUGLVSRVLWLRQVWR8VHU4XDUDQWLQH VHH
0DQDJH4XDUDQWLQHG0HVVDJHVRQSDJH  

(QDEOHQRWLILFDWLRQVIRUWKHXVHUVRUJVRWKH\UHFHLYHQHFHVVDU\ORJLQ
LQIRUPDWLRQDQGOHDUQDERXWQHZO\TXDUDQWLQHGVSDP VHH7KH0HVVDJH
&HQWHU 1RWLILFDWLRQVRQSDJH  

6HW8VHU$FFHVVSHUPLVVLRQVWRHQDEOH0HVVDJH&HQWHUDFFHVVDQG
GHWHUPLQHZKLFKVHWWLQJVWKH\FDQYLHZDQGPRGLI\

6HWXS%UDQGLQJDQGFRQILJXUH\RXU0HVVDJH&HQWHU

7KH0HVVDJH&HQWHU



0HVVDJH&HQWHU)HDWXUHV2YHUYLHZ
:KHQWKHLU0HVVDJH&HQWHULVHQDEOHGXVHUVFDQORJLQXVLQJDQ\VWDQGDUG:HE
EURZVHUDQGVHHWKHLURZQSHUVRQDOTXDUDQWLQHGPHVVDJHV7KHVHFDQLQFOXGH
PHVVDJHVWKDWWULJJHUHGD&RQWHQW0DQDJHUILOWHUVSDPILOWHURUYLUXVEORFNLQJ
GHSHQGLQJRQWKHGLVSRVLWLRQVHWIRUWKHILOWHU7KH\DOVRLQFOXGHPHVVDJHVIURP
EORFNHGVHQGHUVRQHLWKHUWKHRUJOHYHORUWKHXVHUVRZQOLVW$QDGPLQLVWUDWRUV
0HVVDJH&HQWHUPLJKWDOVRFRQWDLQPHVVDJHVWKDWWULJJHUHGDQ$WWDFKPHQW
0DQDJHUILOWHU

$WWKH0HVVDJH&HQWHUTXDUDQWLQHGPHVVDJHVDUHKHOGIRUGD\VDIWHUEHLQJ
UHFHLYHGRUIRUWKUHHGD\VDIWHUXVHUVUHPRYHWKHP E\GHOHWLQJWKHPRUE\
IRUZDUGLQJWKHPWRWKHLU,QER[HV ZKLFKHYHUFRPHVILUVW$IWHUWKDWPHVVDJHV
DUHGHOHWHGDXWRPDWLFDOO\
7ZRYHUVLRQVRI0HVVDJH&HQWHUDUHDYDLODEOH0HVVDJH&HQWHUDQG0HVVDJH
&HQWHU&ODVVLF0HVVDJH&HQWHURIIHUVDQHQKDQFHGXVHULQWHUIDFHWKHDELOLW\WR
VHDUFKPHVVDJHVDQGODQJXDJHVHWWLQJV
)RU0HVVDJH&HQWHUKHOSVHHWKHFRQWH[WVHQVLWLYHKHOSLQWKH0HVVDJH&HQWHU
LWVHOI)RUGHWDLOVRQXVLQJWKH0HVVDJH&HQWHUVHHWKHGRFXPHQWVUHIHUHQFHG
XQGHU0HVVDJH&HQWHU'RFXPHQWDWLRQDQG+HOSRQSDJH 
7LS<RXFDQDOVRYLHZDXVHUVTXDUDQWLQHGPHVVDJHVIURPWKH$GPLQLVWUDWLRQ
&RQVROHXQGHU4XDUDQWLQHRQWKHXVHUV2YHUYLHZSDJH+HUH\RXFDQVHHXSWR
PHVVDJHVDWRQFH
0HVVDJH&HQWHULQFOXGHVWKHIROORZLQJIHDWXUHVRUFRPSRQHQWV



-XQNTXDUDQWLQH7KLVOHWV\RXUXVHUVFDQORRNIRUIDOVHO\TXDUDQWLQHG
PHVVDJHVDQGGHOLYHUWKHPWRWKHLULQER[HV7KLVTXDUDQWLQHNHHSV
PHVVDJHVIRUGD\VDQGWKHQGHOHWHVWKHP

9LUXVTXDUDQWLQH7KLVOLVWVYLUXVLQIHFWHGPHVVDJHVWKDWZHUHEORFNHG
8VHU
VUHFHLYHD9LUXVQRWLILFDWLRQZKHQHYHUWKHUHDUHPHVVDJHVLQWKLV
TXDUDQWLQH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

%\GHIDXOW\RXUVHUYLFHDXWRPDWLFDOO\GHOHWHVYLUXVLQIHFWHGPHVVDJHVVR
XVHUVZRQ
WVHHDQ\PHVVDJHVLQWKH9LUXVTXDUDQWLQH<RXFDQFKDQJHWKLV
VHWWLQJEXWZHUHFRPPHQGWKDW\RXOHDYHLWDVLV
7KH9LUXVTXDUDQWLQHFDQDOVROHWXVHUVVDIHO\UHYLHZWKHFRQWHQWRI
PHVVDJHVZLWKRXWULVNLQJKDUPWRWKHLUFRPSXWHUV+RZHYHULIPHVVDJH
DUFKLYLQJLVWXUQHGRQ LW
V2QE\GHIDXOW XVHUVFDQ
WYLHZPHVVDJHFRQWHQW
WRSUHYHQWYLUXVLQIHFWHGPHVVDJHVIURPEHLQJVWRUHGLQ\RXUDUFKLYH

3HQGLQJ4XDUDQWLQH7KLVOLVWVPHVVDJHVWKDWDUHEORFNHGIURPDXVHU
V
,QER[EHFDXVHWKH\PD\FRQWDLQDUHFHQWO\GLVFRYHUHGYLUXV RIWHQFDOOHG
]HURKRXUYLUXVHV RURWKHUWKUHDW8VHUVUHFHLYHDQ(DUO\'HWHFWLRQ
QRWLILFDWLRQZKHQHYHUWKHUHDUHPHVVDJHVLQWKLVTXDUDQWLQH
%\GHIDXOWWKH3HQGLQJTXDUDQWLQHGRHVQRWDSSHDULQWKH0HVVDJH&HQWHU
<RXFDQFKDQJHWKLVVHWWLQJEXWZHUHFRPPHQGWKDW\RXOHDYHLWDVLV
7KH3HQGLQJ4XDUDQWLQHFDQDOVROHWXVHUVVDIHO\UHYLHZWKHFRQWHQWRI
PHVVDJHVZLWKRXWULVNLQJKDUPWRWKHLUFRPSXWHUV+RZHYHULIPHVVDJH
DUFKLYLQJLVWXUQHGRQ LW
V2QE\GHIDXOW XVHUVFDQ
WYLHZPHVVDJHFRQWHQW
WRSUHYHQWYLUXVLQIHFWHGPHVVDJHVIURPEHLQJVWRUHGLQ\RXUDUFKLYH

3HUVRQDO$UFKLYH7KLVVWRUHVDFRS\RIHDFKPHVVDJHWKDWDXVHUVHQGVRU
UHFHLYHVIRUWKHUHWHQWLRQSHULRG\RXSXUFKDVHG WKHVWDQGDUGSHULRGLV
GD\V :LWKWKH3HUVRQDO$UFKLYHXVHUVFDQVHDUFKIRUDQGUHFRYHUWKHLU
HPDLOPHVVDJHVHYHQLIWKH\YHSHUPDQHQWO\GHOHWHGWKHPIURPWKHLU
LQER[HV

3HUVRQDOVHWWLQJV,Q0HVVDJH&HQWHUXVHUVFDQDFFHVVWKHLUSHUVRQDO
VHWWLQJVWRFKDQJHWKHLURZQILOWHUOHYHOVDQGDGGWKHLURZQDSSURYHGDQG
EORFNHGVHQGHUV

7KH0HVVDJH&HQWHU



0HVVDJH&HQWHUDQG0HVVDJH&HQWHU&ODVVLF
0HVVDJH&HQWHULVDQHZHULQWHUIDFHWKDQ0HVVDJH&HQWHU&ODVVLF,WRIIHUVDQ
LPSURYHGXVHULQWHUIDFHODQJXDJHVHWWLQJVDQGH[SDQGHGVHDUFKFDSDELOLWLHV
%HORZLVDFRPSDULVRQFKDUWRIWKHWZRYHUVLRQV0HVVDJH&HQWHUIROORZHGE\
LQIRUPDWLRQRQKRZWRVZLWFKEHWZHHQWKHWZR
&RPSDULVRQ

0HVVDJH&HQWHU&ODVVLF

0HVVDJH&HQWHU

9LHZ
0HVVDJHV

8VHUVFDQYLHZXSWR
TXDUDQWLQHGPHVVDJHV

8VHUVFDQYLHZDQXQOLPLWHGVHW
RIPHVVDJHV

7KHYLUXVVHFWLRQRIWKH
0HVVDJH&HQWHUGLVSOD\V
RQO\YLUXVLQIHFWHG
PHVVDJHVDWDWLPH7KLV
PHDQVWKDWLIWKHPRVW
UHFHQWLWHPVTXDUDQWLQHG
DUHDOOYLUXVLQIHFWHG
PHVVDJHVWKHXVHUZLOO
VHHRQO\YLUXVLQIHFWHG
PHVVDJHVGLVSOD\HGLQWKH
0HVVDJH&HQWHUDQGQR
VSDPPHVVDJHV

1RWH,IPRUHWKDQ

(QJOLVKRQO\

$GGLWLRQDOODQJXDJHVDYDLODEOH
$GPLQLVWUDWRUVFDQVHW
ODQJXDJHDQGFKDUDFWHUVHW
RSWLRQVIRURUJDQL]DWLRQVDQG
LQGLYLGXDOXVHUVFDQVSHFLI\
ODQJXDJHVHWWLQJV

/DQJXDJHV

PHVVDJHVDUHTXDUDQWLQHGLQ
0HVVDJH&HQWHUIRUDXVHUWKH
'HOHWH$OOEXWWRQRQWKH-XQN
7UDVKDQG'HOLYHUHGWDEVLV
UHPRYHGDXWRPDWLFDOO\7KLV
KHOSVSUHYHQWSHUIRUPDQFH
LVVXHVLQWKH0HVVDJH&HQWHU

/DQJXDJHVFDQEHVHWIRUDQ
RUJDQL]DWLRQDQGRYHUULGGHQE\
XVHUV LIWKH\DUHJLYHQ
SHUPLVVLRQVWRFKDQJHWKHLU
UHJLRQDOVHWWLQJV 
)RUPRUHLQIRUPDWLRQ
FRQILJXULQJODQJXDJHVDQG
FKDUDFWHUVHWVVHH4XDUDQWLQH
6XPPDU\ 0HVVDJH&HQWHU
/RFDOL]DWLRQRQSDJH 



+HOS

%DVLFKHOSILOHV

&RQWH[WVHQVLWLYHKHOS&OLFNLQJ
+HOSRQDQ\SDJHOHDGVXVHUV
WRDSSURSULDWHKHOSILOHVIRUWKDW
SDJH

8VHU$FFHVV

$GPLQLVWUDWRUFDQVHW8VHU
$FFHVVJLYLQJFXVWRPHU
IXOORUOLPLWHGDFFHVVWR
0HVVDJH&HQWHUIHDWXUHV

([SDQGHG8VHU$FFHVVRSWLRQV
LQFOXGHOLPLWDWLRQVWR6H[XDOO\
([SOLFLWILOWHUVVHSDUDWH8VHU
6HWWLQJVSULYLOHJHVDQG
LQGLYLGXDOODQJXDJHFRQWURO

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RPSDULVRQ

0HVVDJH&HQWHU&ODVVLF

0HVVDJH&HQWHU

4XDUDQWLQHG
9LUXV
0HVVDJHV

4XDUDQWLQHG9LUXV
PHVVDJHVDUHLQDGLIIHUHQW
VHFWLRQ'HSHQGLQJRQ
8VHU$FFHVVVHWWLQJV
XVHUVPD\EHDEOHWRIL[
DQGGHOLYHUYLUXVLQIHFWHG
PHVVDJHVRUGHOLYHUWKHP
DVLVZLWKYLUXVHV

4XDUDQWLQHG9LUXVPHVVDJHV
DUHLQDVHSDUDWHWDEWRUHGXFH
WKHSRVVLELOLW\RIXVHUV
DFFLGHQWDOO\GHOLYHULQJYLUXVHV
8VHUVFDQQRWGHOLYHUYLUXV
LQIHFWHGPHVVDJHV

:LUHOHVV
6HWWLQJV

'HSHQGLQJRQ8VHU$FFHVV 7KLVIHDWXUHLVQRWDYDLODEOH
VHWWLQJVXVHUVPD\EHDEOH
WRFRQILJXUHZLUHOHVV
GHOLYHU\

5HSRUWLQJ
6SDP

$GPLQLVWUDWRUVFDQILQGRXW
ZK\DPHVVDJHZDV
TXDUDQWLQHGE\UHDGLQJWKH
PHVVDJHKHDGHUVRUE\
FRQWDFWLQJ&XVWRPHU&DUH

)RUDQ\TXDUDQWLQHGPHVVDJH
DXVHUFDQYLHZWKH-XQN
0HVVDJH$QDO\VLVSDJHZKLFK
WHOOVWKHXVHUZK\WKHPHVVDJH
ZDVFODVVLILHGDVVSDP,ID
XVHUVXEPLWVWKHPHVVDJHIRU
IXUWKHUDQDO\VLVWKH0HVVDJH
&HQWHUVHQGVLWGLUHFWO\WRXVIRU
XVHLQILQHWXQLQJRXUDQWLVSDP
WHFKQRORJ\+RZHYHUXVHUVZLOO
QRWUHFHLYHDPHVVDJHIURPXV
WRDFNQRZOHGJHUHFHLSWRIDQ\
PHVVDJHVWKH\VXEPLWIRU
DQDO\VLV

6ZLWFKLQJWR0HVVDJH&HQWHU
%HFDXVHRIWKHPDQ\QHZIHDWXUHVVZLWFKLQJIURP0HVVDJH&HQWHU&ODVVLFWR
0HVVDJH&HQWHULVUHFRPPHQGHG0HVVDJH&HQWHU&ODVVLFZLOOEHSKDVHGRXWLQ
DIXWXUHUHOHDVH<RXFDQWXUQRQWKH0HVVDJH&HQWHUIRU\RXUXVHUVZLWKRXW
PDNLQJDQ\RWKHUFKDQJHVWRXVHUVHWWLQJV<RXUXVHUVORJLQQDPHVSDVVZRUGV
SHUPLVVLRQVVSDPILOWHUOHYHOVDQGRWKHUVHWWLQJVUHPDLQWKHVDPH
<RXFDQHQDEOHWKHQHZ0HVVDJH&HQWHUIRURQHRUJDQL]DWLRQDWDWLPH%RWK
YHUVLRQVRI0HVVDJH&HQWHUDUHEDFNZDUGDQGIRUZDUGFRPSDWLEOH<RXFDQ
VZLWFKEHWZHHQWKHWZRYHUVLRQVZLWKRXWFKDQJLQJDQ\VHWWLQJVH[FHSW:LUHOHVV
(PDLODQGFXVWRPL]HG%UDQGLQJ,I\RXYHDOUHDG\SODFHG\RXUFXVWRPORJR D
[SL[HOJUDSKLFLPDJH LQ0HVVDJH&HQWHU&ODVVLFWKHORJRZLOO
DXWRPDWLFDOO\WUDQVIHUWRWKHQHZ0HVVDJH&HQWHU
7KHQHZ0HVVDJH&HQWHUGRHVQRWFXUUHQWO\VXSSRUW:LUHOHVV6HWWLQJV,I\RX
PRYH:LUHOHVV(PDLOXVHUVWRWKHQHZ0HVVDJH&HQWHUWKHZLUHOHVVUXOHVWKDW
XVHUVVHWXSLQ0HVVDJH&HQWHU&ODVVLFZLOOVWLOOZRUNKRZHYHUXVHUVZRQWEH
DEOHWRDFFHVVZLUHOHVVUXOHVRUVHWWLQJVXQOHVV\RXUHYHUWEDFNWR0HVVDJH
&HQWHU&ODVVLF,QIXWXUHYHUVLRQV:LUHOHVV6HWWLQJVZLOOEHUHSODFHGZLWKD
PHVVDJHIRUZDUGLQJIHDWXUH0HDQZKLOHLI\RXUXVHUVXVH:LUHOHVV6HWWLQJV\RX
PD\ZLVKWRFRQVLGHUNHHSLQJ0HVVDJH&HQWHU&ODVVLF

7KH0HVVDJH&HQWHU



<RXFDQFKRRVHEHWZHHQ0HVVDJH&HQWHUDQG0HVVDJH&HQWHU&ODVVLFLQWKH
%UDQGLQJSDJH)RULQIRUPDWLRQDERXWVZLWFKLQJWRWKH0HVVDJH&HQWHUVHH
%UDQG<RXU0HVVDJH&HQWHURQSDJH 

(QDEOH'LVDEOH0HVVDJH&HQWHU$FFHVV

<RXHQDEOHXVHUVDFFHVVWRWKH0HVVDJH&HQWHUXQGHU8VHU$FFHVVZKLFKLV
DYDLODEOHERWKIRUWKHGHIDXOWXVHUDQGIRULQGLYLGXDOXVHUV

(QDEOHRUGLVDEOHDFFHVVIRUDOOQHZXVHUV\RXKDYHQRW\HWDGGHGYLDWKH
RUJV'HIDXOW8VHUWHPSODWH

7HPSRUDULO\GLVDEOHDFFHVVIRUDSDUWLFXODUXVHUYLDXVHUOHYHO8VHU$FFHVV
VHWWLQJV

0RVW8VHU$FFHVVFKDQJHVVKRXOGEHPDGHIRURUJDQL]DWLRQV,WLVSRVVLEOHWR
FRQILJXUH8VHU$FFHVVE\LQGLYLGXDOXVHUVEXWWKLVPDNHVDGPLQLVWUDWLRQPRUH
GLIILFXOW([FHSWZKHQGLVDEOLQJ0HVVDJH&HQWHUDFFHVVIRUDVSHFLILFXVHUXVH
WKHRUJOHYHO8VHU$FFHVVSDJHQRWWKHXVHUOHYHOSDJH

<RXFDQDOVRHQDEOHDQGGLVDEOHWKH0HVVDJH&HQWHUIRUVHYHUDOH[LVWLQJXVHUVDW
RQFHXVLQJD%DWFKILOHFRPPDQG
)RUPRUHLQIRUPDWLRQVHHWKH0HVVDJH&HQWHU([DPSOHVLQWKH([DPSOHVRI
&RPPRQ7DVNVLQWKH%DWFK5HIHUHQFH*XLGH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHUH8VHU$FFHVV,V&RQILJXUHG
<RXPDQDJHXVHUDFFHVVWRWKH0HVVDJH&HQWHUE\VHWWLQJ8VHU$FFHVV
SHUPLVVLRQV7KHVHSHUPLVVLRQVDUHDYDLODEOHERWKIRUDQRUJDQL]DWLRQDQGIRU
LQGLYLGXDOXVHUVEXWVHWWLQJVVKRXOGW\SLFDOO\EHPDGHLQFHUWDLQORFDWLRQVDV
IROORZV

2UJDQL]DWLRQ+HUHLVZKHUH\RXVHWSHUPLVVLRQVIRUZKHWKHUDOOXVHUVLQDQ
RUJFDQPRGLI\WKHLURZQVSDPILOWHUVWXUQILOWHUVRQRURIIPDQDJHSHUVRQDO
VHQGHUOLVWVDGGXVHUDOLDVHVDQGPRUH7KHVHSHUPLVVLRQVDSSO\QRWMXVWIRU
H[LVWLQJXVHUVEXWIRUQHZXVHUVDGGHGWRWKHRUJDVZHOO

'HIDXOW8VHU+HUH\RXVKRXOGPDNHVXUH0HVVDJH&HQWHUDFFHVVLVDOVR
HQDEOHGDWWKHXVHUOHYHOZKHWKHURUQRW\RXZDQWXVHUVWRKDYHLW7KLV
HQVXUHVWKDWQHZXVHUVDGGHGWRDQRUJKDYH0HVVDJH&HQWHUDFFHVVXQOHVV
\RXGLVDEOHDFFHVVIRUVSHFLILFXVHUV<RXVKRXOGLJQRUHRWKHU8VHU$FFHVV
SHUPLVVLRQIRUD'HIDXOW8VHUDVWKH\GRQWDSSO\ QHZXVHUVJHWWKHVH
SHUPLVVLRQVIURPWKHRUJ 

6SHFLILF8VHU+HUH\RXFDQYLHZDXVHUVFXUUHQW0HVVDJH&HQWHU
SHUPLVVLRQV2SWLRQDOO\\RXFDQGLVDEOHDFFHVVIRUWKHXVHUWHPSRUDULO\
UDUH RURYHUULGHRUJOHYHOSHUPLVVLRQV&KDQJLQJ8VHU$FFHVVIRUDVSHFLILF
XVHULVQRWUHFRPPHQGHGVLQFHLWLQWHUIHUHVZLWK\RXUDELOLW\WRPDLQWDLQWKH
VDPH0HVVDJH&HQWHUSROLFLHVDFURVVDQRUJ 

(QDEOH$FFHVVIRUDQ2UJ

7RHQDEOH0HVVDJH&HQWHUDFFHVVIRUDQRUJ\RXPDNHVXUHDFFHVVLVHQDEOHGDW
WKHXVHUOHYHO7KHQWXUQRQWKHDSSURSULDWHSHUPLVVLRQVIRUWKHRUJ
 *RWRWKHRUJV8VHU$FFHVVSDJH IURPWKHRUJV0DQDJHPHQWSDJHFOLFN
8VHU$FFHVV 
 &KHFNER[HVDVGHVLUHGWRDOORZXVHUVWRYLHZDQGPRGLI\FHUWDLQDVSHFWVRI
WKHLUVHUYLFHDWWKH0HVVDJH&HQWHU VHH&RQWURO:KDW8VHUV&DQ9LHZDQG
0RGLI\RQSDJH  
 )RUHDFKXVHULQWKHRUJDQGIRUWKHRUJV'HIDXOW8VHUPDNHVXUH0HVVDJH
&HQWHU$FFHVVLV(QDEOHGDWWKHXVHUOHYHO'RWKLVYLD8VHU$FFHVVRQWKH
XVHUV2YHUYLHZSDJH

'RQWFKDQJHRWKHU8VHU$FFHVVVHWWLQJVIRULQGLYLGXDOXVHUVXQOHVV\RX
LQWHQGWRPDQDJHWKDWVXVHUVSHUPLVVLRQVVHSDUDWHO\IURPRWKHUXVHUVLQ
WKHRUJ

,JQRUHRWKHU8VHU$FFHVVSHUPLVVLRQVIRUD'HIDXOW8VHUDVWKH\GRQW
DSSO\1HZXVHUVUHFHLYHWKHVHVHWWLQJVLQVWHDGIURPWKHRUJV8VHU
$FFHVVQRWIURPWKH'HIDXOW8VHU

7KH0HVVDJH&HQWHU



 (QDEOHWKH:HOFRPH1HZ8VHUQRWLILFDWLRQIRUWKHRUJ
7KLVVHQGVQHZXVHUVD:HOFRPHHPDLOFRQWDLQLQJD85/DQGSDVVZRUGIRU
ORJJLQJLQWRWKH0HVVDJH&HQWHU<RXPLJKWDOVRZDQWWRHQDEOHRWKHU
QRWLILFDWLRQVDVZHOO6HH7KH0HVVDJH&HQWHU 1RWLILFDWLRQVRQSDJH 

'LVDEOH$FFHVVIRUDQ2UJ
7RGLVDEOH0HVVDJH&HQWHUDFFHVVIRUDOOH[LVWLQJXVHUVLQDQRUJDQL]DWLRQ\RX
PXVWHGLWHDFKXVHUDFFRXQWWRVZLWFK0HVVDJH&HQWHU$FFHVVIURP(QDEOHGWR
'LVDEOHG7RGLVDEOHDFFHVVIRUPXOWLSOHDFFRXQWVDWRQFH\RXFDQXVHDXVHD
%DWFKFRPPDQG)RUGHWDLOVVHHWKH0HVVDJH&HQWHU([DPSOHVLQWKH([DPSOHV
RI&RPPRQ7DVNVLQWKH%DWFK5HIHUHQFH*XLGH
7RGLVDEOH0HVVDJH&HQWHUDFFHVVIRUDOOQHZXVHUV\RXKDYHQRW\HWDGGHGWRDQ
RUJDQL]DWLRQHGLWWKH'HIDXOW8VHUWHPSODWHWRGLVDEOH0HVVDJH&HQWHUDFFHVV
)RUGHWDLOVDERXWWKH'HIDXOW8VHUWHPSODWHVHH0DQDJH'HIDXOW8VHU
7HPSODWHVRQSDJH 
1H[WGLVDEOHWKH:HOFRPH1HZ8VHUQRWLILFDWLRQIRUWKHRUJ2WKHUZLVHQHZ
XVHUVZLOOUHFHLYHD:HOFRPHHPDLOZLWKD85/DQGSDVVZRUGIRUORJJLQJLQWRWKH
0HVVDJH&HQWHUEXWZKHQWKH\WU\WRGRVRORJLQZLOOIDLO<RXPLJKWZDQWWR
GLVDEOHRWKHUQRWLILFDWLRQVDVZHOO6HH7KH0HVVDJH&HQWHU 1RWLILFDWLRQVRQ
SDJH 
)RUH[LVWLQJXVHUV\RXPXVWGLVDEOHDFFHVVIRUHDFKDFFRXQW<RXFDQXVHD
%DWFKFRPPDQGWRGLVDEOHDFFHVVIRUPXOWLSOHDFFRXQWVDWRQFH)RUQHZ
DFFRXQWV\RXKDYHQRW\HWDGGHGPDNHVXUHWKDWDFFHVVIRUWKH'HIDXOW8VHU
WHPSODWHLVGLVDEOHGDQGWKH:HOFRPHQRWLILFDWLRQIRUWKHRUJLVDOVRGLVDEOHG

7HPSRUDULO\'LVDEOH0HVVDJH&HQWHU$FFHVVIRUD8VHU

,IWKH0HVVDJH&HQWHULVHQDEOHGIRUDQRUJDQL]DWLRQEXW\RXZDQWWRWHPSRUDULO\
GLVDEOHLWIRURQHXVHUGRVRDWWKHXVHUOHYHO
 *RWRWKHXVHUV2YHUYLHZSDJHDQGFOLFN8VHU$FFHVV
 2QWKHXVHUV8VHU$FFHVVSDJHVHW0HVVDJH&HQWHU$FFHVVWR'LVDEOHG
DQGFOLFN6DYH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHXVHUZLOOQRORQJHUEHDEOHWRORJLQWRWKHLU0HVVDJH&HQWHU7RUHHQDEOH
DFFHVVODWHUFRPHEDFNKHUHDQGVHW0HVVDJH&HQWHU$FFHVVWR(QDEOHG
:$51,1*'LVDEOLQJ0HVVDJH&HQWHU$FFHVVIRUDXVHUDOVRGLVDEOHVDOO

QRWLILFDWLRQVIRUWKDWXVHU'RWKLVRQO\WRUHPRYHDFFHVVIRUDXVHUWHPSRUDULO\7R
GLVDEOHWKH0HVVDJH&HQWHUIRUJURXSRIXVHUVGRVRDWWKHRUJOHYHODV
GHVFULEHGDERYH

&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\

,QDGGLWLRQWRPDQDJLQJTXDUDQWLQHGPHVVDJHVDWWKH0HVVDJH&HQWHUXVHUVFDQ
EHJLYHQSHUPLVVLRQVWRYLHZDQGPRGLI\DVSHFWVRIWKHLURZQVHUYLFH:LWKWKH
DSSURSULDWHSHUPLVVLRQVWKH\FDQWXUQVSDPRUYLUXVILOWHUVRQRURIIVHWVSDP
ILOWHUOHYHOVPDQDJHWKHLURZQVHQGHUOLVWVRUXVHUDOLDVHVDQGPRUH

6HWSHUPLVVLRQVIRUDQRUJDQL]DWLRQE\JRLQJWRWKHRUJV8VHU$FFHVVSDJH

2YHUULGHSHUPLVVLRQVIRUDQLQGLYLGXDOXVHUDWWKHXVHUV8VHU$FFHVVSDJH
SDJH UDUHO\UHFRPPHQGHG 

1RWH6HWWLQJVSHFLILF8VHU$FFHVVSHUPLVVLRQVIRUD'HIDXOW8VHUKDVQRHIIHFW

DVQHZXVHUVUHFHLYHWKHVHSHUPLVVLRQVIURPWKHRUJLQVWHDG

6HW3HUPLVVLRQVIRUDQ2UJDQL]DWLRQ
8VHU$FFHVVSHUPLVVLRQVVKRXOGDOPRVWDOZD\VEHFRQWUROOHGIURPWKHRUJOHYHO
DQGUDUHO\FKDQJHGIRUDQLQGLYLGXDOXVHU
7KH8VHU$FFHVVOLVWDSSOLHVWRERWK0HVVDJH&HQWHUDQG0HVVDJH&HQWHU
&ODVVLF6RPHSHUPLVVLRQVDSSO\RQO\WR&ODVVLFDQGVRPHGRQRWDSSO\WR
0HVVDJH&HQWHU&ODVVLF6HWWLQJVWKDWDSSO\RQO\WR0HVVDJH&HQWHU&ODVVLFDUH
PDUNHGZLWKDQDVWHULVN 6HWWLQJVWKDWDSSO\RQO\WRWKHQHZ0HVVDJH&HQWHU
DUHPDUNHGZLWKDSOXVVLJQ  

7KH0HVVDJH&HQWHU



7RVHWSHUPLVVLRQVIRUDQRUJ

 *RWRWKHRUJV0DQDJHPHQWSDJHDQGFOLFN8VHU$FFHVV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HWWLQJ8VHU$FFHVVSHUPLVVLRQVIRUDQRUJ
 2QWKHRUJV8VHU$FFHVVSDJHFOLFNFKHFNER[HVWRDVVLJQRUUHPRYH
SHUPLVVLRQVIRUXVHUVLQWKLVRUJDVGHVFULEHGLQWKHFKDUWEHORZ

)RUHDFKIHDWXUHDVVLJQLQJ5HDGSULYLOHJHVOHWVXVHUVVHHWKHFXUUHQW
VHWWLQJDQG0RGLI\OHWVWKHPDOVRFKDQJHLW

0RGLI\SHUPLVVLRQVIRUDIHDWXUHDOVRUHTXLUHV5HDGSHUPLVVLRQVVR
FOLFNLQJRQHVHWWLQJPLJKWFKDQJHDQRWKHURQHDFFRUGLQJO\

&KDQJHVWDNHHIIHFWLPPHGLDWHO\ZKHQ\RXFKHFNRUXQFKHFND
SHUPLVVLRQ

8VHU$FFHVV3HUPLVVLRQV

$SSOLFDWLRQ
0DQDJHPHQW

&KHFNVRUXQFKHFNVDOOSHUPLVVLRQVOLVWHGEHORZDFWLQJ
DVDVKRUWFXWWRHQDEOLQJRUGLVDEOLQJDOOSHUPLVVLRQVDW
RQFH
:$51,1*&KDQJHVDUHDSSOLHGHDFKWLPH\RXFOLFNVR

EHFDUHIXOZKHQFKHFNLQJRUXQFKHFNLQJWKHVHER[HV
-XQN(PDLO6HWWLQJV

5HDGRQO\8VHUVFDQVHHZKHWKHUVSDPILOWHULQJLVRQ
EXWWKH\FDQWWXUQILOWHULQJRII
5HDG0RGLI\8VHUVFDQDOVRWXUQWKHLUILOWHULQJRIIRURQ
6HOHFWLQJWKHVHRSWLRQVDOVRVHWV5HDGRU0RGLI\
SHUPLVVLRQVIRU6SDP)LOWHUVDQG6HQGHU/LVWVZKLFK
\RXFDQWKHQFKDQJHEDFNLI\RXZDQW

6SDP)LOWHUV

5HDGRQO\8VHUVFDQVHHWKHLUFXUUHQWILOWHUOHYHOVEXW
QRWPRGLI\WKHP
5HDG0RGLI\8VHUVFDQDOVRPRGLI\ILOWHUOHYHOV
%RWKXQFKHFNHG8VHUVFDQQHLWKHUVHHQRUFKDQJHDQ\
VSDPILOWHUOHYHOV

6H[XDOO\([SOLFLW
0HVVDJH&HQWHU
2QO\

5HDGRQO\8VHUVFDQVHHWKHLU6H[XDOO\([SOLFLWILOWHU
OHYHOEXWQRWPRGLI\LW
5HDG0RGLI\8VHUVFDQPRGLI\6H[XDOO\([SOLFLWILOWHU
OHYHO
%RWKXQFKHFNHG8VHUVFDQQHLWKHUVHHQRUFKDQJH
6H[XDOO\([SOLFLWILOWHUOHYHOV

7KH0HVVDJH&HQWHU



8VHU$FFHVV3HUPLVVLRQV

6HQGHU/LVWV

5HDGRQO\8VHUVFDQVHHDQ\$SSURYHGDQG%ORFNHG
6HQGHUVDQG$SSURYHG0DLOLQJ/LVWVGHILQHGIRUWKHP
YLDWKHLUXVHUOHYHOVHWWLQJVLQWKH$GPLQLVWUDWLRQ
&RQVROHEXWWKH\FDQWDGGWRWKHVHOLVWV 8VHUVGRQW
VHHDQ\RUJOHYHOVHQGHUVDWWKH0HVVDJH&HQWHU
8VHWKLVVHWWLQJLI\RXZDQWLQGLYLGXDOXVHUVWRKDYHWKHLU
RZQDSSURYHGEORFNHGVHQGHUVDQGPDLOLQJOLVWVEXW\RX
GRQWZDQWWKHPWRPDQDJHWKHOLVWVWKHPVHOYHV7KH\
FDQVHQG\RXDGGUHVVHVWRHQWHUIRUWKHPYLDWKH
$GPLQLVWUDWLRQ&RQVROH7KH\FDQWKHQYLHZWKHLU
SHUVRQDOOLVWVDWWKH0HVVDJH&HQWHU
5HDG0RGLI\8VHUVFDQDOVRDGGWKHLURZQXVHUOHYHO
$SSURYHGRU%ORFNHGVHQGHUVRU$SSURYHG0DLOLQJ/LVWV
%RWKXQFKHFNHG8VHUVFDQQHLWKHUVHHQRUFKDQJHDQ\
RIWKHVHOLVWV

9LUXV6HWWLQJV

5HDGRQO\8VHUVFDQVHHWKHLUYLUXVVWDWXV 2Q2II DQG


WKHLU9LUXV1RWLILFDWLRQLQWHUYDOEXWQRWFKDQJHWKHVH
VHWWLQJV
5HDG0RGLI\8VHUVFDQDOVRWXUQYLUXVEORFNLQJRQRU
RII QRWUHFRPPHQGHGH[FHSWIRUDGYDQFHGXVHUV DQG
VHWWKHLURZQ9LUXV1RWLILFDWLRQLQWHUYDO
%RWKXQFKHFNHG8VHUVFDQQHLWKHUVHHQRUFKDQJH
WKHLUYLUXVEORFNLQJVHWWLQJV

6KRZ'HOLYHU$V,V
0HVVDJH&HQWHU
&ODVVLF2QO\

0RGLI\:KHQFKHFNHGXVHUVFDQGHOLYHUYLUXVLQIHFWHG
PHVVDJHVIURPWKH0HVVDJH&HQWHUWRWKHLU,QER[
:$51,1*9LUXVLQIHFWHGPHVVDJHVFDQEHVDIHO\

RSHQHGIURPWKH0HVVDJH&HQWHUZLWKRXWKDUPLQJWKH
XVHUVV\VWHP,IIRUZDUGHGWRWKHXVHUV,QER[DQG
RSHQHGKRZHYHUVXFKPHVVDJHVFDQKDUPWKHLU
V\VWHP'HOLYHU$V,VVKRXOGWKHUHIRUHEHHQDEOHGRQO\
IRUDGYDQFHGXVHUVVXFKDVDGPLQLVWUDWRUV,WVKRXOGEH
GLVDEOHGIRUDOORWKHUXVHUV
<RXFDQGLVDEOHWKHDELOLW\RISDUWLFXODUDGPLQLVWUDWRUVWR
HYHQJUDQWWKLVSHUPLVVLRQWRXVHUV6HH9LHZLQJDQG
(GLWLQJ$XWKRUL]DWLRQ5HFRUGVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHU$FFHVV3HUPLVVLRQV

3HQGLQJ
4XDUDQWLQH

5HDG GHIDXOW 8VHUVFDQYLHZPHVVDJHVLQWKH3HQGLQJ


4XDUDQWLQHLQWKH0HVVDJH&HQWHUEXWWKH\FDQWGHOLYHU
WKHPHVVDJHVWRWKHLULQER[HV
0RGLI\8VHUVFDQGHOLYHUPHVVDJHVLQWKH3HQGLQJ
4XDUDQWLQHWRWKHLULQER[HV0HVVDJHVLQWKLVTXDUDQWLQH
PD\FRQWDLQDYLUXVRURWKHUWKUHDW ,I\RXDUHDUFKLYLQJ
PHVVDJHVIRUXVHUVWKLVVHWWLQJKDVQRHIIHFWZKLFK
SUHYHQWVDUFKLYLQJRIPHVVDJHVZLWKYLUXVHV
%RWK8QFKHFNHG7KH3HQGLQJWDELQWKH0HVVDJH
&HQWHULVQRWYLVLEOHWRWKHXVHUV

:LUHOHVV6HWWLQJV
0HVVDJH&HQWHU
&ODVVLF2QO\

$YDLODEOHRQO\WRFXVWRPHUVRI1RUWK$PHULFDQGDWD
FHQWHUV1RWDYDLODEOHLQWKHQHZ0HVVDJH&HQWHU
0RGLI\:KHQFKHFNHGXVHUVFDQHQDEOH:LUHOHVV
)RUZDUGLQJDWWKH0HVVDJH&HQWHU:LUHOHVV)RUZDUGLQJ
DOORZVWKHXVHUWRIRUZDUGPHVVDJHVWRDWH[WHQDEOHG
SKRQH3'$RURWKHUPRELOHGHYLFH
7RPDNH:LUHOHVV)RUZDUGLQJWHPSRUDULO\XQDYDLODEOHIRU
DXVHUZLWKRXWUHPRYLQJWKLVSHUPLVVLRQVHW:LUHOHVV
)RUZDUGLQJLQWKHXVHUV*HQHUDO6HWWLQJVWR1RW
DOORZHG6HH8VHU*HQHUDO6HWWLQJVRQSDJH 
1RWH,IDXVHUFRQILJXUHV:LUHOHVV6HWWLQJVWKHQLV

PRYHGIURP0HVVDJH&HQWHU&ODVVLFWR0HVVDJH
&HQWHUPDLOZLOOVWLOOEHGHOLYHUHGWRWKHZLUHOHVVGHYLFH
$FFRXQW6HWWLQJV

&KHFNVRUXQFKHFNVDOOSHUPLVVLRQVOLVWHGEHORZDFWLQJ
DVDVKRUWFXWWRHQDEOLQJRUGLVDEOLQJDFFRXQWVHWWLQJV
SHUPLVVLRQVDWRQFH
,IDOOFKHFNER[HVXQGHU$FFRXQW6HWWLQJVDUHFOHDUHG
XVHUVFDQWYLHZRUPRGLI\WKHLUDFFRXQWVHWWLQJV
SDVVZRUGVRUDOLDVHV 

3DVVZRUG

0RGLI\8VHUVFDQFKDQJHWKHLUSDVVZRUGVDWDQ\WLPH

$OLDVHV

5HDGRQO\8VHUVFDQYLHZDQ\DOLDVHVWKDWWKH
DGPLQLVWUDWRUDGGHGWRWKHLUDFFRXQWV
5HDG0RGLI\8VHUVFDQPDQDJHWKHLURZQDOLDVHV
1RWHWKDW8VHUDOLDVHVDGGHGKHUHPXVWKDYHD
FRUUHVSRQGLQJHPDLODFFRXQWRQ\RXUVHUYHU
%RWKXQFKHFNHG8VHUVFDQWYLHZRUPRGLI\DOLDVHV

7KH0HVVDJH&HQWHU



8VHU$FFHVV3HUPLVVLRQV

5HJLRQDO6HWWLQJV
0HVVDJH&HQWHU
2QO\

5HDGRQO\8VHUVFDQYLHZUHJLRQDOVHWWLQJVIRUWKH
0HVVDJH&HQWHU
5HDG0RGLI\8VHUVFDQFKDQJHWKHUHJLRQDOVHWWLQJV
ODQJXDJHFKDUDFWHUHQFRGLQJDQGWLPH]RQH IRU
0HVVDJH&HQWHU7KHVHVHWWLQJVZLOORYHUULGHUHJLRQDO
VHWWLQJVIRUWKHRUJDQL]DWLRQ
%RWKXQFKHFNHG8VHUVFDQWYLHZRUPRGLI\UHJLRQDO
VHWWLQJV

-XQN0DLO$QDO\VLV
0HVVDJH&HQWHU
2QO\

5HDGRQO\8VHUVFDQVHHWKH:K\ZDVWKLV0HVVDJH
4XDUDQWLQHG"OLQNDQGFOLFNLWWRGHWHUPLQHZK\D
PHVVDJHZDVTXDUDQWLQHG
5HDG0RGLI\8VHUVFDQVXEPLWPHVVDJHVIRUDQDO\VLV
LIWKHPHVVDJHVZHUHIDOVHO\TXDUDQWLQHG
%RWKXQFKHFNHG8VHUVFDQWVHHWKH:K\ZDVWKLV
0HVVDJH4XDUDQWLQHG"OLQN

9LHZ,PDJHV
$WWDFKPHQWVDQG
/LQNV 0HVVDJH
&HQWHURQO\

7KLVFRQWUROVXVHUVDFFHVVWRLPDJHVDWWDFKPHQWVDQG
OLQNVLQTXDUDQWLQHGPHVVDJHV,WSURYLGHVVHFXULW\IURP
YLHZLQJRIIHQVLYHLPDJHVGRZQORDGLQJVXVSLFLRXV
DWWDFKPHQWVDQGFOLFNLQJOLQNVWRPDOLFLRXVFRQWHQW D
FRPPRQWHFKQLTXHIRUYLUXVLQIHFWLRQ 

2YHUULGH3HUPLVVLRQVIRUD6LQJOH8VHU

<RXFDQRYHUULGH8VHU$FFHVVIRUDQLQGLYLGXDOXVHUE\JRLQJWR8VHU$FFHVVRQ
WKHXVHUV2YHUYLHZSDJH6HWSHUPLVVLRQVDVGHVFULEHGDERYHIRUDQ
RUJDQL]DWLRQ2YHUULGLQJSHUPLVVLRQVIRUDVLQJOHXVHULVUDUHO\UHFRPPHQGHG
KRZHYHUDVLWFDQPDNH\RXURUJVGLIILFXOWWRPDQDJH'RWKLVRQO\IRUYHU\VPDOO
RUJDQL]DWLRQVZKRVHXVHUV\RXGRQWLQWHQGWRFRQWUROIURPWKHRUJOHYHO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*%HIRUHFKDQJLQJDQ\8VHU$FFHVVSHUPLVVLRQVIRUDQLQGLYLGXDOXVHU
SOHDVHQRWHWKHIROORZLQJ

&KDQJLQJ8VHU$FFHVVIRULQGLYLGXDOXVHUGLVFRQQHFWVWKHXVHUIURPRUJOHYHO
FRQWURO)XUWKHUFKDQJHVWRWKHRUJGRQWDSSO\IRUWKHXVHUEXWKDYHWREH
PDGHVHSDUDWHO\IRUHDFKGLVFRQQHFWHGXVHU,QODUJHRUJV\RXFDQHDVLO\
ORVHWUDFNRIZKLFKXVHUKDVEHHQFKDQJHGDQGKRZ

7RUHWXUQDXVHUWRRUJOHYHOFRQWURO\RXPXVWUHVHWWKHXVHUZKLFKHOLPLQDWHV
LWVSHUVRQDOXVHUDOLDVHVDQGDOORZHGEORFNHGVHQGHUV

7KHUHLVQR%DWFKILOHFRPPDQGIRUPRGLI\LQJSHUPLVVLRQVRIVHYHUDOXVHUVDW
RQFHVR\RXFDQWJOREDOO\FRQWUROGLVFRQQHFWHGXVHUVWKDWZD\

7RDSSO\GLIIHUHQW8VHU$FFHVVSROLFLHVIRUDODUJHJURXSRIXVHUVDVVLJQWKHPWR
WKHLURZQRUJDQGVHWSHUPLVVLRQVDWWKHRUJOHYHORQO\

3UHYHQW8VHUVIURP2SHQLQJ4XDUDQWLQHG0HVVDJHV

:KHQXVHUVYLVLWWKHLU0HVVDJH&HQWHUWKH\VHHDOLVWRITXDUDQWLQHGPHVVDJHV
ZKHUHHDFKPHVVDJHV6XEMHFWOLQHLVW\SLFDOO\DOLQN&OLFNLQJWKHOLQNRSHQVWKH
PHVVDJHVRWKH\FDQUHDGLW7KLVFDQKHOSGHWHUPLQHZKHWKHUDPHVVDJHLV
OHJLWLPDWHDQGVKRXOGSRVVLEO\EHIRUZDUGHGWRWKHXVHUV,QER[
,I\RXUFRPSDQ\IROORZV6(&UHTXLUHPHQWVWRDUFKLYHDOOPHVVDJHVYLHZHGE\
HPSOR\HHVKRZHYHUDOORZLQJXVHUVWRRSHQPHVVDJHVLQWKH0HVVDJH&HQWHU
FDQVLJQLILFDQWO\LQFUHDVHWKHQXPEHURIPHVVDJHV\RXPXVWDUFKLYH7RSUHYHQW
WKLVIURPKDSSHQLQJGLVDEOHWKH6XEMHFWOLQNV7KHQWRRSHQDTXDUDQWLQHG
PHVVDJHVXVHUVPXVWILUVWIRUZDUGWKHPHVVDJHVWRWKHLU,QER[HV'HOLYHUHG
PHVVDJHFDQEHWUDFNHGDVXVXDOE\\RXURZQDUFKLYLQJPHWKRGV
<RXGLVDEOH6XEMHFWOLQNVIRUDQRUJDQL]DWLRQXQGHUWKHRUJV*HQHUDO6HWWLQJV
7KLVDOVRGLVDEOHVOLQNVLQWKHRUJV4XDUDQWLQH6XPPDU\QRWLILFDWLRQ VHH$ERXW
4XDUDQWLQH6XPPDU\RQSDJH  
 *RWRWKHRUJV0DQDJHPHQWSDJHDQGFOLFN*HQHUDO6HWWLQJV
 2QWKH*HQHUDO6HWWLQJVSDJHVHW0HVVDJH&HQWHU6XEMHFW/LQNVWR2IIDQG
FOLFN6DYH

7KH0HVVDJH&HQWHU



6XEMHFWOLQNVRIDOOTXDUDQWLQHGPHVVDJHVERWKDWWKH0HVVDJH&HQWHUDQGLQ
WKH4XDUDQWLQH6XPPDU\DUHGLVDEOHGIRUDOOXVHUVLQWKHRUJ

'LVDEOLQJ0HVVDJH&HQWHU6XEMHFWOLQNVGLVDEOHVWKHOLQNVFLUFOHGDERYH

7KH0HVVDJH&HQWHU 1RWLILFDWLRQV
8VHUVZKRVH0HVVDJH&HQWHULVHQDEOHGFDQUHFHLYHHPDLOQRWLILFDWLRQVZLWK
UHODWHGLQIRUPDWLRQ1HZXVHUVIRUH[DPSOHFDQUHFHLYHD:HOFRPHQRWLILFDWLRQ
ZLWKWKHLUORJLQLQIRUPDWLRQ 85/DQGSDVVZRUGWRWKH&HQWHU 
8VHUVFDQDOVRUHFHLYHDQRWLILFDWLRQWKDWLQFOXGHVDQHZWHPSRUDU\SDVVZRUG
ZKHQDQDGPLQLVWUDWRUUHVHWVWKHSDVVZRUG8VHUVZLOOEHDVNHGWRORJLQWRWKHLU
0HVVDJH&HQWHUZLWKWKHWHPSRUDU\SDVVZRUGDQGWKHQFUHDWHDQHZSDVVZRUG
,IDXVHUGRHVQRWORJLQWRDQHZDFFRXQWZLWKLQGD\VWKHWHPSRUDU\SDVVZRUG
ZLOOEHVWDOHDQGWKH\ZLOOUHFHLYHDQHUURUPHVVDJHZKHQWKH\WU\ORJJLQJLQ$Q
DGPLQLVWUDWRUFDQWKHQUHVHWWKHSDVVZRUGLQWKH$GPLQLVWUDWLRQ&RQVROHDVZHOO
DVFKRRVHDVHWWLQJWKDWDXWRPDWLFDOO\VHQGVDQRWLILFDWLRQWRWKHXVHU )RU
LQIRUPDWLRQDERXWUHVHWWLQJSDVVZRUGVIRUXVHUVVHH8VHU6HWWLQJVRQ
SDJH 
$OOXVHUVFDQUHFHLYHDSHULRGLF4XDUDQWLQH6XPPDU\WKDWOLVWVUHFHQWO\
TXDUDQWLQHGPHVVDJHVDQGSURYLGHVDFRQYHQLHQWOLQNWRWKH0HVVDJH&HQWHU
<RXHQDEOHQRWLILFDWLRQVDWWKHRUJOHYHOIRUDOOXVHUVLQDQRUJ
$GGLWLRQDOO\LIDPHVVDJHLVVHQWWRWKH3HQGLQJ4XDUDQWLQHXVHUVFDQ
LPPHGLDWHO\UHFHLYHDQ(DUO\'HWHFWLRQQRWLILFDWLRQZKLFKDOHUWVDXVHUWKDW
WKHUHVDPHVVDJHLQKLVRUKHU3HQGLQJ4XDUDQWLQHLQWKH0HVVDJH&HQWHU7KLV
DSSOLHVRQO\LI\RXKDYHWXUQHGRQWKH3HQGLQJ4XDUDQWLQHIRUWKDWXVHUV
RUJDQL]DWLRQ7KLVQRWLILFDWLRQLVRIIE\GHIDXOW
$Q\XVHUZKRVH0HVVDJH&HQWHU$FFHVVLV(QDEOHGDWWKHXVHUOHYHOZLOOUHFHLYH
QRWLILFDWLRQVHQDEOHGIRUWKHRUJ,IWKRVHXVHUVLQGHHGKDYHDFFHVVWRWKH
0HVVDJH&HQWHUFHUWDLQQRWLILFDWLRQVVKRXOGEHHQDEOHGIRUWKHRUJWRR,IXVHUV
DFFHVVLVGLVDEOHGDWWKHRUJOHYHO EXWVWLOOHQDEOHGIRUWKHXVHUDVUHFRPPHQGHG
XQGHU(QDEOH'LVDEOH0HVVDJH&HQWHU$FFHVVRQSDJH  \RXVKRXOG
GLVDEOHFHUWDLQQRWLILFDWLRQV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)RULQIRUPDWLRQRQFRQILJXULQJQRWLILFDWLRQVVHH$ERXW1RWLILFDWLRQVRQ
SDJH 6HHEHORZIRUUHFRPPHQGHGFRQILJXUDWLRQVDVUHJDUGVWKH0HVVDJH
&HQWHU
0HVVDJH&HQWHU6WDWXV

5HFRPPHQGHG1RWLILFDWLRQ6WDWXV

(QDEOHGIRUWKHRUJ

(QDEOH:HOFRPH1HZ8VHU7KLVQRWLILFDWLRQLVPDLOHG
DXWRPDWLFDOO\WRQHZXVHUVZKRVH0HVVDJH&HQWHU
$FFHVVLVHQDEOHG YLDWKH'HIDXOW8VHUV8VHU$FFHVV
VHWWLQJV ,WFRQWDLQVWKH85/DQGSDVVZRUGIRUORJJLQJ
LQWRWKH&HQWHU(QDEOLQJWKLVQRWLILFDWLRQLVKRZ\RX
SURYLGHXVHUVZLWKWKHLUQHFHVVDU\ORJLQLQIRUPDWLRQ
(QDEOH1HZ6SDP 4XDUDQWLQH6XPPDU\ 7KLV
QRWLILFDWLRQLVVHQWSHULRGLFDOO\OLVWLQJWKHXVHUV
UHFHQWO\TXDUDQWLQHGVSDP,WDOVRSURYLGHVD
FRQYHQLHQWOLQNWRWKHLU0HVVDJH&HQWHU
(QDEOH)LUVW6SDP7KLVQRWLILFDWLRQLVVHQWZKHQWKH
XVHUVILUVWILOWHUHGPHVVDJHLVTXDUDQWLQHGLQWKHLU
0HVVDJH&HQWHU

'LVDEOHGIRUWKHRUJ

'LVDEOH:HOFRPH1HZ8VHU2WKHUZLVHQHZXVHUV
ZLOOJHWORJLQLQIRUPDWLRQWRWKH0HVVDJH&HQWHUEXW
QRWEHDEOHWRORJLQ
(QDEOHRU'LVDEOH1HZ6SDP(QDEOHLI\RXXVHUV
VKRXOGEHDEOHWRUHYLHZ6XEMHFWOLQHVRITXDUDQWLQHG
PHVVDJHVE\HPDLODQGIRUZDUGDQ\OHJLWLPDWH
PHVVDJHVWRWKHLU,QER[6RXVHUVFDQWWU\WRDFFHVV
WKH0HVVDJH&HQWHUGLVDEOH0HVVDJH&HQWHU6XEMHFW
/LQNVIRUWKHRUJ VHH3UHYHQW8VHUVIURP2SHQLQJ
4XDUDQWLQHG0HVVDJHVRQSDJH  
'LVDEOHWKLVQRWLILFDWLRQLI\RXGRQWZDQWXVHUVWR
PDQDJHWKHLUVSDPDWDOOEXW\RXLQWHQGWRPDQDJHLW
IRUWKHPYLDWKH$GPLQLVWUDWLRQ&RQVROH
(QDEOH)LUVW6SDPRQO\LI1HZ6SDPLVDOVRHQDEOHG

7KH0HVVDJH&HQWHU



:HOFRPHQRWLILFDWLRQ(QDEOHWKLVQRWLILFDWLRQIRUDQRUJLIWKH0HVVDJH&HQWHULV
DOVRHQDEOHGIRUWKHRUJDVLWSURYLGHVHDFKQHZXVHUZLWKD85/DQGSDVVZRUG
IRUORJJLQJLQWRWKH&HQWHU

/RJ,Q7R7KH0HVVDJH&HQWHU
$XVHUFDQORJLQWRWKH0HVVDJH&HQWHULQDQ\:HEEURZVHUE\JRLQJWRWKH85/
SURYLGHGLQWKHLU:HOFRPHQRWLILFDWLRQ7KH\ORJLQXVLQJWKHLUXVHUDGGUHVVDQGD
SDVVZRUGWKDWVDOVRSURYLGHGLQWKHQRWLILFDWLRQ7KH:HOFRPHQRWLILFDWLRQPXVW
WKHUHIRUHEHHQDEOHGIRUWKHRUJ,WVWKHQVHQWWRXVHUVZLWK0HVVDJH&HQWHU
DFFHVVZKHQWKH\UHILUVWDGGHGWRWKHPHVVDJHVHFXULW\VHUYLFH
/DWHUXVHUVFDQRSHQD:HEEURZVHUDQGJRWR
http://login.postini.com/exec/login

$GPLQLVWUDWRUVFDQDFFHVVWKHLU0HVVDJH&HQWHUIURPWKH$GPLQLVWUDWLRQ&RQVROH
KRPHSDJHXVLQJWKH0HVVDJH&HQWHUOLQNDWWKHWRSULJKWRIWKHSDJH
7KHILUVWWLPHWKH\ORJLQXVHUVDUHSURPSWHGWRFKDQJHWKHLUSDVVZRUG

1RWH8VHUVPXVWORJLQWR0HVVDJH&HQWHUZLWKWKHWHPSRUDU\SDVVZRUGDQGVHW

DQHZSDVVZRUGZLWKLQGD\V,IDWHPSRUDU\SDVVZRUGH[SLUHVDGPLQLVWUDWRUV
FDQUHVHWWKHSDVVZRUGDQGFKRRVHWRDXWRPDWLFDOO\QRWLI\WKHXVHUWKDWWKH
SDVVZRUGKDVEHHQUHVHW VHH6HW0HVVDJH&HQWHU3DVVZRUGVRQSDJH  



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HW0HVVDJH&HQWHU3DVVZRUGV

7KHILUVWWLPHXVHUVORJLQWRWKH0HVVDJH&HQWHUWKH\UHSURPSWHGWRFKDQJH
WKHLUSDVVZRUG$IWHUWKDW

,IXVHUVIRUJHWWKHLUSDVVZRUGVWKH\FDQHQWHUDQLQFRUUHFWSDVVZRUGDWWKH
ORJLQSDJH$)RUJRW<RXU3DVVZRUGOLQNDSSHDUVWKDWWKH\FDQFOLFNWRKDYH
DQHZWHPSRUDU\SDVVZRUGHPDLOHGWRWKHP

8VHUVZLWK$FFRXQW6HWWLQJV0RGLI\SHUPLVVLRQVLQWKHLU8VHU$FFHVV
VHWWLQJVFDQFKDQJHWKHLURZQSDVVZRUGDWWKH0HVVDJH&HQWHUE\FOLFNLQJ
WKH$FFRXQW6HWWLQJVOLQNDWWKHWRSULJKWRIWKHSDJH

,ILQDXVHUGRHVQWKDYHSHUPLVVLRQWRFKDQJHWKHLUSDVVZRUGEXWQHHGVD
QHZRQH\RXFDQDVVLJQRQHYLDWKH$GPLQLVWUDWLRQ&RQVROHRQWKHXVHUV
3DVVZRUGSDJH
D *RWRWKHXVHUV2YHUYLHZSDJHDQGFOLFNWKH3DVVZRUGVOLQN
E 2QWKH8VHU3DVVZRUGSDJH VKRZQEHORZ HQWHUWKHQHZSDVVZRUG2Q
WKLVSDJH\RXFDQFKRRVHWRVHQGDQDXWRPDWLFQRWLILFDWLRQWRWKHXVHU
WKDW\RXKDYHUHVHWWKHSDVVZRUG

,QLWLDO3DVVZRUG6KRZVWKHSDVVZRUGDVVLJQHGWRWKLVXVHUZKHQLWZDVILUVW
DGGHGWRWKHVHUYLFH2ULQGLFDWHVWKHSDVVZRUGKDVEHHQFKDQJHG8VHUVDUH
SURPSWHGWRVHWDQHZSDVVZRUGZKHQWKH\ILUVWORJLQWRWKH0HVVDJH&HQWHUVR
\RXFDQILQGRXWKHUHZKHWKHUWKHXVHUKDVGRQHVR
5HVHW3DVVZRUG$OORZVDVVLJQLQJWKLVXVHUDQHZWHPSRUDU\SDVVZRUG7KH
XVHUZLOOQHHGWKLVSDVVZRUGWRDFFHVVWKHLU0HVVDJH&HQWHU RUWKH
$GPLQLVWUDWLRQ&RQVROHIRUDQDGPLQLVWUDWRU )URPWKLVSDJHDQDGPLQLVWUDWRU
FDQFKRRVHWRVHQGDQRWLILFDWLRQWRWKHXVHUZKHQWKHSDVVZRUGLVUHVHW
5HTXLUHPHQWV7KHSDVVZRUGUHTXLUHPHQWVDUHGHWHUPLQHGE\WKHDGPLQLVWUDWRU
WKURXJKVHWWLQJVRQWKHRUJDQL]DWLRQSDVVZRUGSROLFLHVSDJHDQGWKHVH
UHTXLUHPHQWVZLOOEHGLVSOD\HGRQWKH8VHU3DVVZRUGSDJHIRUUHIHUHQFH

7KH0HVVDJH&HQWHU



8VHU3DVVZRUGSDJH,QGLFDWHVZKHWKHUDXVHUKDVFKDQJHGWKHLULQLWLDO
WHPSRUDU\SDVVZRUG$OVROHWV\RXDVVLJQWKHXVHUDQHZSDVVZRUGQRWLI\WKH
XVHUWKDW\RXKDYHUHVHWWKHSDVVZRUGDQGGLVSOD\VDOLVWRIUHTXLUHPHQWVIRUWKH
XVHUEDVHGRQRUJDQL]DWLRQVHWWLQJV

0HVVDJH&HQWHU/DQJXDJH6HWWLQJV
7KHQHZ0HVVDJH&HQWHULQWHUIDFHDQGRQOLQHKHOSDUHDYDLODEOHLQ(QJOLVK
)UHQFK*HUPDQ-DSDQHVHDQG6SDQLVK3OHDVHVHH4XDUDQWLQH6XPPDU\ 
0HVVDJH&HQWHU/RFDOL]DWLRQRQSDJH IRULQIRUPDWLRQRQFRQILJXULQJ
ODQJXDJHVHWWLQJV

0HVVDJH&HQWHU6HFXULW\
$IWHUORJLQWKH0HVVDJH&HQWHUSURYLGHVDVHFXUH:HELQWHUIDFHGXULQJWKHXVHUV
HQWLUHVHVVLRQ



7KHXVHUVORJLQDGGUHVVDQGSDVVZRUGDUHHQFU\SWHGXVLQJ66/

$OOZHEFRQWHQWLVHQFU\SWHGZLWK+7736

&RRNLHVDUHXVHGRQO\WRLGHQWLI\DQGYDOLGDWHWKHXVHUQRWWRWUDFNKLVWRU\RU
VHVVLRQLQIRUPDWLRQ

7KHRQO\SHUVLVWHQWFRRNLHLVWKHHPDLODGGUHVVODVWXVHGWRORJLQ$OORWKHU
FRRNLHVH[SLUHZLWKLQPLQXWHVRUZKHQWKHXVHUORJVRXWRIWKH0HVVDJH
&HQWHU E\FOLFNLQJWKH/RJRXWOLQN 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

%UDQG<RXU0HVVDJH&HQWHU

8VHWKH%UDQGLQJSDJHLQWKH$GPLQLVWUDWLRQ&RQVROHWRFRQILJXUHEUDQGLQJDQG
0HVVDJH&HQWHURSWLRQVWKDW\RXUXVHUVZLOOVHH0DNHDOO%UDQGLQJFKDQJHVLQ
WKHRUJDQL]DWLRQWKDWFRQWDLQV\RXUXVHUV
7KH%UDQGLQJSDJHFRQVLVWVRIWKUHHVHFWLRQV0HVVDJH&HQWHU8VHU,QWHUIDFH
0HVVDJH&HQWHU&RORU3DOHWWHDQG8SORDG/RJR(DFKVHFWLRQKDVDVHSDUDWH
6DYHDQG&DQFHOEXWWRQ7RVDYHFKDQJHVLQDVHFWLRQFOLFNWKH6DYHEXWWRQLQ
WKHDSSURSULDWHVHWWLQJ

7KH0HVVDJH&HQWHU



0HVVDJH&HQWHU8VHU,QWHUIDFH
,QWKH0HVVDJH&HQWHU8VHU,QWHUIDFHVHFWLRQVHW\RXULQWHUIDFHWR0HVVDJH
&HQWHURU0HVVDJH&HQWHU&ODVVLF

<RXFDQFKDQJHEHWZHHQ0HVVDJH&HQWHUDQG0HVVDJH&HQWHU&ODVVLFIUHHO\
&KDQJHVDIIHFWDOOXVHUVLQWKHRUJDQL]DWLRQZKRFDQDFFHVVWKH0HVVDJH&HQWHU
7RVZLWFKEHWZHHQ0HVVDJH&HQWHUDQG0HVVDJH&HQWHU&ODVVLF

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWRWKH2UJV 8VHUVWDEDQGVHOHFWWKH
RUJDQL]DWLRQZKLFKFRQWDLQV\RXUXVHUV
 &OLFNWKH%UDQGLQJOLQN
 0HVVDJH&HQWHU%UDQGLQJVHOHFW0HVVDJH&HQWHURU0HVVDJH&HQWHU
&ODVVLFDQGFOLFN6DYH
)RUPRUHLQIRUPDWLRQDERXWWKHGLIIHUHQFHEHWZHHQ0HVVDJH&HQWHUDQG
0HVVDJH&HQWHU&ODVVLFVHH0HVVDJH&HQWHUDQG0HVVDJH&HQWHU&ODVVLFRQ
SDJH 

0HVVDJH&HQWHU&RORU3DOHWWH
8VHWKH0HVVDJH&HQWHU&RORU3DOHWWHWRVHW0HVVDJH&HQWHUFRORUVIRU\RXU
XVHUV7KLVVHWWLQJDOVRDFWVDVDGHIDXOWIRUDOOVXERUJV
1RWH7KH&RORU3DOHWWHGRHVQRWDSSO\WR0HVVDJH&HQWHU&ODVVLF

7RVHW\RXU0HVVDJH&RORU3DOHWWH

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWRWKH2UJV 8VHUVWDEDQGVHOHFWWKH
RUJDQL]DWLRQZKLFKFRQWDLQV\RXUXVHUV
 &OLFNWKH%UDQGLQJOLQN



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &KRRVHIURPWKHIROORZLQJRSWLRQV

%OXH

5HG

*UHHQ

*UD\

2UDQJH

 &OLFN6DYHWRPDNH\RXUFKDQJH
7KHVHFRORUVDIIHFWWKHVKDGHGDUHDVRI\RXU0HVVDJH&HQWHU7DEVDQGWH[W
UHPDLQLQWKHVDPHFRORUIRUDOOFRQILJXUDWLRQV

8SORDG/RJR
<RXFDQDGG\RXURZQFRPSDQ\ORJRWR\RXUXVHUV0HVVDJH&HQWHU7KLVDIIHFWV
DOOXVHUVDQGDFWVDVDGHIDXOWIRUVXERUJDQL]DWLRQVDVZHOO

7RFKDQJH\RXUORJR

 'HVLJQDORJRWRILWWKHVHUHTXLUHPHQWV

SL[HOVZLGHE\SL[HOVKLJK

GSL

*,)*,)-3(*RU31*IRUPDW
31*IRUPDWLPDJHVDUHQRWEDFNZDUGVFRPSDWLEOHZLWKDOOEURZVHUV

/HVVWKDQ.LQVL]H

 6HOHFWWKHRUJDQL]DWLRQLQZKLFK\RXZLVKWRDGGWKHORJR7KLVDIIHFWVDOOVXE
RUJVH[FHSWIRUWKRVHVXERUJVZKLFKKDYHDVHSDUDWHEUDQGLQJ
 &OLFN%UDQGLQJDQGVFUROOWRWKH8SORDG/RJRVHFWLRQ
 &OLFN%URZVHOLQN
 %URZVHWR\RXUILOH

7KH0HVVDJH&HQWHU



 &OLFN6DYHWRXSORDGWKHORJRDQGDGG\RXUILOH<RXZLOOEHUHGLUHFWHGWRWKH
2UJDQL]DWLRQ0DQDJHPHQWSDJH
 &OLFN%UDQGLQJDJDLQWRFRQILUP\RXULPDJH

$GGLWLRQDO%UDQGLQJ
2WKHUEUDQGLQJFKDQJHVLQFOXGLQJFKDQJHVWR\RXUPHVVDJHFHQWHUOD\RXWDQG
WHPSODWHPD\EHDYDLODEOH&RQWDFW6XSSRUWIRUPRUHLQIRUPDWLRQRQDYDLODEOH
EUDQGLQJFKDQJHV

0HVVDJH&HQWHU'RFXPHQWDWLRQDQG+HOS
6HHWKHIROORZLQJGRFXPHQWDWLRQUHVRXUFHV

3RVWLQL0HVVDJH&HQWHU7ULIROG
$TXLFNUHIHUHQFHGRXEOHVLGHGSDJHIRUWKH0HVVDJH&HQWHU

3RVWLQL0HVVDJH&HQWHU8VHU*XLGH 3')
,QVWUXFWLRQVRQXVLQJWKH0HVVDJH&HQWHU

3RVWLQL0HVVDJH&HQWHU8VHU*XLGH 0LFURVRIW
(GLWDEOHLQVWUXFWLRQVRQXVLQJWKH0HVVDJH&HQWHU

&XVWRPL]LQJWKH3RVWLQL0HVVDJH&HQWHU8VHU*XLGH
,QVWUXFWLRQVRQKRZWRFXVWRPL]HWKH0LFURVRIW:RUGYHUVLRQRIWKH3RVWLQL
0HVVDJH&HQWHU8VHU*XLGH

7KH&RQWDFW6XSSRUWOLQNWKDWDSSHDUVDWWKHERWWRPRIWKH0HVVDJH&HQWHUQRZ
LQFOXGHV\RXUFRPSDQ\QDPH)RUH[DPSOH&RQWDFW-XPER,QF6XSSRUW7KH
FRPSDQ\QDPHLVWKHYDOXHRIWKH&XVWRPHU1DPHILHOGLQWKH2UJDQL]DWLRQ
*HQHUDO6HWWLQJV

7URXEOHVKRRWWKH0HVVDJH&HQWHU
7KH0HVVDJH&HQWHUVHHPVVORZRULVXQDYDLODEOHIRUVKRUWSHULRGVRIWLPH2U
QDYLJDWLQJWRWKH0HVVDJH&HQWHUGLVSOD\VWKH3DJH&RXOG1RW%H/RDGHG
HUURUPHVVDJH:K\"

7KHUHLVHLWKHUDQHWZRUNLVVXHEHWZHHQ\RXU,63DQGWKHGDWDFHQWHUVHUYHURU
WKHGDWDFHQWHULVH[SHULHQFLQJDKLJKYROXPHRUVORZSHUIRUPDQFHVLWXDWLRQ
7KHGDWDFHQWHULVGHVLJQHGWRSULRULWL]HJRRGHPDLOWUDIILFRYHUTXDUDQWLQHGHPDLO
LQVXERSWLPDOFRQGLWLRQV7KLVHQVXUHVSURPSWGHOLYHU\RIYDOLGHPDLOWUDIILF
UHJDUGOHVVRI0HVVDJH&HQWHUDYDLODELOLW\
,QHYHQWRIVXFKDVORZGRZQWU\ORJJLQJLQODWHUWKHVDPHGD\6XFKLVVXHVUDUHO\
ODVWORQJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:K\GRXVHUORJLQVVRPHWLPHVIDLODOWKRXJKWKHXVHUQDPHDQGSDVVZRUGDUH
ERWKW\SHGFRUUHFWO\"7KHXVHULVDXWKHQWLFDWHGXVLQJ3ULYDWHO\0DQDJHG
3DVVZRUGV 303 

'LGWKHXVHULQFRUUHFWO\W\SHWKHLUORJLQLQIRUPDWLRQSUHYLRXVO\"$IWHUDIDLOHGORJLQ
WKHUHDUHDQXPEHURIVHFRQGVGXULQJZKLFKDGGLWLRQDOORJLQVIRUWKDWXVHUZLOOIDLO
HYHQLIORJLQLQIRUPDWLRQLVW\SHGFRUUHFWO\7KHXVHUVKRXOGZDLWDFRXSOHRI
VHFRQGVDQGWU\DJDLQ
/RJLQIDLOVZLWKWKHHUURUPHVVDJH<RXUDXWKHQWLFDWLRQFRXOGQRWEHYHULILHG

(LWKHUWKHEURZVHU
VFRRNLHVDUHGLVDEOHGRUWKHVHVVLRQKDVWLPHGRXW
 /RJRXWRIWKH0HVVDJH&HQWHU
 5HHQDEOHFRRNLHV
 /RJLQDJDLQ
7KH0HVVDJH&HQWHUODEHOVPHVVDJHVDVEHLQJLQDFDWHJRU\ IRUH[DPSOH
6SHFLDORIIHU6H[XDOO\([SOLFLWVSDP EXWWKDWFDWHJRU\ILOWHULVGLVDEOHG

7KLVLQGLFDWHVWKDW
 7KHPHVVDJHZDVTXDUDQWLQHGGXHWRLWV%XON(PDLOUDWLQJDQGDQ\WULJJHUHG
FDWHJRULHVWKDWDUHHQDEOHG
 ,WILWVWKHSURILOHRIWKHODEHOHGFDWHJRU\PRUHFORVHO\WKDQDQ\RWKHUFDWHJRU\
:K\,FDQWGHOHWHPRUHWKDQDPHVVDJHVLQWKH0HVVDJH&HQWHU"

,IPRUHWKDQPHVVDJHVDUHTXDUDQWLQHGLQ0HVVDJH&HQWHUIRUDXVHU
WKH'HOHWH$OOEXWWRQRQWKH-XQN7UDVKDQG'HOLYHUHGWDEVLVUHPRYHG
DXWRPDWLFDOO\7KLVKHOSVSUHYHQWSHUIRUPDQFHLVVXHVLQWKHQHZ0HVVDJH&HQWHU

7KH0HVVDJH&HQWHU





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV

&KDSWHU 

$ERXW1RWLILFDWLRQV
8VHUQRWLILFDWLRQVDUHPHVVDJHVVHQWE\WKHVHUYLFHWRQRWLI\XVHUVRILPSRUWDQW
DFFRXQWDFWLYLW\VXFKDVDZHOFRPHPHVVDJHZKHQWKHLU0HVVDJH&HQWHU
DFFRXQWLVFUHDWHGRUDQRWHZKHQDYLUXVLQIHFWHGPHVVDJHLVTXDUDQWLQHG
1RWLILFDWLRQVLQFOXGH

:HOFRPH1HZ8VHU

3DVVZRUG5HVHW

9LUXV

0\)LUVW6SDP

1HZ6SDP

4XDUDQWLQH6XPPDU\

6XVSHQVLRQ

$WWDFKPHQW0DQDJHU

(DUO\'HWHFWLRQ3HQGLQJ4XDUDQWLQH

7KLVFKDSWHUGHVFULEHVKRZWRVHWXSQRWLILFDWLRQVIRURUJDQL]DWLRQVDQGXVHUV
DQGKRZWRFXVWRPL]HWKHWH[WRIWKHPHVVDJHV

&RQILJXULQJ1RWLILFDWLRQVIRUDQ2UJDQL]DWLRQ
1RWLILFDWLRQVDUHFRQILJXUHGDWWKHRUJDQL]DWLRQOHYHO)RUH[DPSOH\RXFDQWXUQ
RIIRUWXUQRQDOOQRWLILFDWLRQVIRUDQRUJDQL]DWLRQ
:KHQDQRUJDQL]DWLRQLVFUHDWHGWKHQRWLILFDWLRQVHWWLQJVDUHFRSLHGIURPWKH
SDUHQWRUJDQL]DWLRQ
&KDQJHVWRQRWLILFDWLRQVHWWLQJVDUHQRWSURSDJDWHGWRVXERUJV+RZHYHU
QRWLILFDWLRQPHVVDJHVIRUDQRUJDQL]DWLRQFDQEHOLQNHGIURPRQHRUJDQL]DWLRQWR
DQRWKHUDVGHVFULEHGLQ(GLWLQJ8VHU1RWLILFDWLRQV7H[WRQSDJH 

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



7RVHWXSQRWLILFDWLRQVIRUDQRUJDQL]DWLRQ

 *RWR2UJVDQG8VHUV!2UJV
 &KRRVHWKHRUJDQL]DWLRQIURPWKH&KRRVH2UJSXOOGRZQOLVWRUFOLFNWKH
QDPHRIDQRUJDQL]DWLRQLQWKHRUJDQL]DWLRQOLVW
:HUHFRPPHQGWKDW\RXVHWQRWLILFDWLRQVIRURUJDQL]DWLRQVWKDWFRQWDLQ\RXU
XVHUV $OWKRXJKWKH\FDQEHVHWDWWKHDFFRXQWDQGHPDLOFRQILJRUJVWKRVH
VHWWLQJVGRQRWDSSO\WRDQ\XVHUV
 ,QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHVFUROOWRWKH2UJDQL]DWLRQ6HWWLQJV
VHFWLRQDQGFOLFNWKH1RWLILFDWLRQVLFRQ
 7KH8VHU1RWLILFDWLRQVSDJHOLVWVWKHQRWLILFDWLRQVDQGWKHLUVHWWLQJV<RXFDQ
WXUQQRWLILFDWLRQVRQRURIIDQGFXVWRPL]HWKHFRQWHQWRIQRWLILFDWLRQV7KHILUVW
VWHSLVWXUQRQQRWLILFDWLRQV6HH$ERXW&XVWRPL]LQJ8VHU1RWLILFDWLRQVRQ
SDJH IRUFXVWRPL]LQJWKHQRWLILFDWLRQFRQWHQW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFNWKH(GLWOLQNLQWKHJUD\PHQXEDURIWKH8VHU1RWLILFDWLRQVSDJH

 )ROORZLQJDUHGHVFULSWLRQVRIHDFKQRWLILFDWLRQ0DNH\RXUFKDQJHVWRWKH
QRWLILFDWLRQVFRQILJXUDWLRQDQGFOLFN6DYH

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



:HOFRPH1HZ8VHU

'HWHUPLQHVZKHWKHUQHZDFWLYDWHGXVHUVUHFHLYHWKH1HZ6HUYLFH:HOFRPH
HPDLO:KHQD0HVVDJH&HQWHUDFFRXQWLVFUHDWHGIRUDXVHUWKHXVHU
DXWRPDWLFDOO\UHFHLYHVDQHPDLOZLWKLQKRXUVWKDWLQFOXGHVWKHORJLQ85/
DQGWHPSRUDU\SDVVZRUGGHWDLOV$XVHUPXVWFKDQJHWKHWHPSRUDU\
SDVVZRUGZLWKLQGD\VRUDQDGPLQLVWUDWRUKDVWRUHVHWWKHSDVVZRUGIRU
WKDWXVHU
7KHGHIDXOWVHWWLQJLV2Q
3DVVZRUG5HVHW

<RXFDQXVHWKH8VHU1RWLILFDWLRQVSDJHWRUHVHWWKHXVHUVSDVVZRUGDQG
\RXFDQDOVRFKRRVHWRQRWLI\WKHXVHUWKDWWKHSDVVZRUGZDVUHVHW6HH8VHU
6HWWLQJVRQSDJH IRUJXLGHOLQHVRQKRZWRDXWRPDWLFDOO\VHQGWKLV
QRWLILFDWLRQZKHQ\RXUHVHWDSDVVZRUG
9LUXV

:KHQDPHVVDJHFDUU\LQJDNQRZQYLUXVLVLGHQWLILHGWKHPHVVDJHLV
TXDUDQWLQHGDQGWKHUHFLSLHQWLVVHQWDQRWLILFDWLRQ7KHLQWHQWLVWROHWXVHUV
NQRZZKHQWKH\KDYHUHFHLYHGPHVVDJHVWKDWPD\KDYHYDOLGFRQWHQWEXW
ZKRVHDWWDFKPHQWVLQFOXGHYLUXVHV
7KHUHDUHWKUHHRSWLRQVIRUWKHIUHTXHQF\RIQRWLILFDWLRQV

,PPHGLDWHO\

1RPRUHWKDQRQFHSHUGD\

'LVDEOHQRWLILFDWLRQ

:HUHFRPPHQGWKH1RPRUHWKDQRQFHSHUGD\RSWLRQ'XULQJDYLUXV
RXWEUHDNDXVHUGRHVQRWQHHGWRVHHPXOWLSOHQRWLILFDWLRQHPDLOVSHUGD\,Q
WKHQRWLILFDWLRQPHVVDJHWKHXVHULVDVNHGWRYLVLWWKH0HVVDJH&HQWHU,I
GHVLUHGWKLVPHVVDJHFDQEHFXVWRPL]HG
7KHYLUXVDOHUWIUHTXHQF\LVWKHGHIDXOWIRUDOOXVHUVLQWKHRUJDQL]DWLRQ<RX
FDQRYHUULGHWKHIUHTXHQF\YDOXHLQWZRZD\V



8VHUVZLWKPRGLI\SHUPLVVLRQFDQRYHUULGHWKLVVHWWLQJ8VHUVZLWKRXW
PRGLI\SHUPLVVLRQVZLOOQRWVHHDQRSWLRQWRFKDQJHIUHTXHQF\LQWKHLU
0HVVDJH&HQWHUVHWWLQJ

$GPLQLVWUDWRUVFDQPRGLI\WKHIUHTXHQF\VHWWLQJIRUDVSHFLILFXVHU

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHGHIDXOWVHWWLQJLV,PPHGLDWHO\
(DUO\'HWHFWLRQ

'HWHUPLQHVZKHWKHUDXVHUUHFHLYHVDQRWLILFDWLRQZKHQDPHVVDJHLVVHQWWR
WKH3HQGLQJ4XDUDQWLQHGXHWR(DUO\'HWHFWLRQ)LOWHULQJ:KHQWKLV
QRWLILFDWLRQLVWXUQHG2QXVHUVZLOOUHFHLYHDQLPPHGLDWHPHVVDJHHYHU\WLPH
DSRWHQWLDOWKUHDWRUKLJKULVNPHVVDJHLVVHQWWRWKH3HQGLQJWDELQ0HVVDJH
&HQWHU
0\)LUVW6SDP

'HWHUPLQHVZKHWKHUDQHZXVHUUHFHLYHVQRWLILFDWLRQRIWKHILUVWVSDP
PHVVDJHTXDUDQWLQHGIRUWKDWDFFRXQWLQWKH0HVVDJH&HQWHU7KHQRWLILFDWLRQ
LVVHQWUHJDUGOHVVRIZKHWKHUWKHXVHUKDVORJJHGLQWRWKHDFFRXQW7KLV
HQVXUHVWKDWXVHUVDUHDZDUHRIWKHVHUYLFHVDQGLQLWLDODFWLYLW\HYHQLIWKH\
IRUJHWWRORJLQDIWHUUHFHLYLQJWKH:HOFRPHQRWLFH
7KHGHIDXOWVHWWLQJLV2Q
6SDP

'HWHUPLQHVZKHWKHUDXVHUUHFHLYHVDSHULRGLF6SDPQRWLILFDWLRQZKHQDW
OHDVWRQHQHZVSDPPHVVDJHKDVEHHQTXDUDQWLQHGVLQFHWKHODVWORJLQWR
WKH0HVVDJH&HQWHU QRWWKH$GPLQLVWUDWLRQ&RQVROH 7KHIUHTXHQF\RIWKH
QRWLILFDWLRQLVFRQILJXUDEOH
7KHGHIDXOWIUHTXHQF\RIWKHVSDPQRWLILFDWLRQLVVHYHQGD\V7KHRSWLPDO
QRWLILFDWLRQLQWHUYDOVDUHEHWZHHQWKUHHWRVHYHQGD\V)HZHUWKDQHYHU\WKUHH
GD\VPD\EHFRQVLGHUHGDQXLVDQFHE\VRPHXVHUVDQGPRUHWKDQVHYHQ
GD\VPD\QRWOHDYHHQRXJKQRWLFHWRUHYLHZTXDUDQWLQHGPHVVDJHVEHIRUH
WKHV\VWHPDXWRPDWLFDOO\H[SLUHVWKHPWZRZHHNVIURPWKHWLPHRIUHFHLSW
7KHQRWLILFDWLRQGD\LVGHWHUPLQHGXVLQJWKHXVHUV8,'QXPEHUDXQLTXH
LGHQWLILHUIRUWKHXVHUDFFRXQWDQGLVWKHUHIRUHQRWFRQILJXUDEOH
7KHGHIDXOWVHWWLQJVDUH

1RWLILFDWLRQ2Q

)UHTXHQF\(YHU\'D\V

4XDUDQWLQH6XPPDU\6HOHFWHG
6XEMHFW/LQNV2Q
'HOLYHU\7LPHSP
,QER['HOLYHU\2II

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



4XDUDQWLQH6XPPDU\

7KH4XDUDQWLQH6XPPDU\LVDQ+70/IRUPDWWHGHPDLOWKDWOLVWVWKH
PHVVDJHVWKDWKDYHEHHQTXDUDQWLQHG7KLVLVDFRQYHQLHQWRSWLRQWKDWDOORZV
XVHUVWRVFDQWKHLUTXDUDQWLQHZLWKRXWORJJLQJLQWRWKH0HVVDJH&HQWHU)RU
PRUHLQIRUPDWLRQVHH

$ERXW4XDUDQWLQH6XPPDU\RQSDJH 

&RQILJXULQJWKH4XDUDQWLQH6XPPDU\RQSDJH 

&XVWRPL]LQJWKH4XDUDQWLQH6XPPDU\RQSDJH 

4XDUDQWLQH6XPPDU\ 0HVVDJH&HQWHU/RFDOL]DWLRQRQSDJH 

$FFRXQW6XVSHQGHG

7KLVQRWLILFDWLRQFDQEHLPPHGLDWHO\VHQWWRDXVHUZKRVHDFFRXQWKDVEHHQ
VXVSHQGHGE\DQDGPLQLVWUDWRU:KHQDQDGPLQLVWUDWRUVVXVSHQGVDQDFFRXQW
WKURXJKWKH8VHUPDQDJHPHQWSDJHVWKHUHLVDQRSWLRQWRQRWLI\WKHXVHU
7KLVPHVVDJHPD\EHFXVWRPL]HG
$Q\PRGLILFDWLRQVWRRUJDQL]DWLRQDOVHWWLQJVDSSO\WRDOOXVHUVLQWKDW
RUJDQL]DWLRQ
$WWDFKPHQW0DQDJHU ,QERXQGDQG2XWERXQG

7KLVQRWLILFDWLRQLVVHQWLPPHGLDWHO\ZKHQDPHVVDJHKDVEHHQTXDUDQWLQHG
EHFDXVHRIDQ,QERXQGRU2XWERXQG$WWDFKPHQW0DQDJHUUXOH7KH
QRWLILFDWLRQLVVHQWHDFKWLPHDPHVVDJHLVTXDUDQWLQHG0HVVDJHVFDQEH
VHQWWRWKH$WWDFKPHQW0DQDJHU4XDUDQWLQH5HGLUHFWDGGUHVVWRWKHXVHURU
ERWK
7KHSRVVLEOHVHWWLQJVDUH
2II$WWDFKPHQW0DQDJHUGRHVQRWVHQGQRWLILFDWLRQV
6HQGWR4XDUDQWLQH5HGLUHFW:KHQDPHVVDJHLVTXDUDQWLQHGEHFDXVH
RI$WWDFKPHQW0DQDJHUILOWHUV$WWDFKPHQW0DQDJHUVHQGVDQRWLILFDWLRQ
WRWKH4XDUDQWLQH5HGLUHFWDGGUHVVFRQILJXUHGLQ$WWDFKPHQW0DQDJHU
8VXDOO\WKLVLVDQDGPLQLVWUDWRUDGGUHVV
6HQGWR8VHU:KHQDPHVVDJHLVTXDUDQWLQHGEHFDXVHRI$WWDFKPHQW
0DQDJHUILOWHUV$WWDFKPHQW0DQDJHUVHQGVDQRWLILFDWLRQWRWKHLQWHQGHG
UHFLSLHQWVDGGUHVV7KHUHFLSLHQWFDQWKHQFRQWDFWDGPLQLVWUDWRUVWRKDYH
WKHPHVVDJHGHOLYHUHG
6HQGWR%RWK:KHQDPHVVDJHLVTXDUDQWLQHGEHFDXVHRI$WWDFKPHQW
0DQDJHUILOWHUV$WWDFKPHQW0DQDJHUVHQGVDQRWLILFDWLRQWRWKH
4XDUDQWLQH5HGLUHFWDGGUHVVDQGWRWKHLQWHQGHGUHFLSLHQWVDGGUHVV
,QERXQGDQG2XWERXQG$WWDFKPHQW0DQDJHUVHWWLQJVDUHFRQILJXUHG
VHSDUDWHO\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHGHIDXOWVHWWLQJLV2IIIRUERWK,QERXQGDQG2XWERXQG
1RWH7KHWLPHVWDPSVIRU$WWDFKPHQW0DQDJHUQRWLILFDWLRQVGRQRW

QHFHVVDULO\FRUUHODWHZLWKWKHUHFLSLHQWVRUJDQL]DWLRQWLPH]RQHVHWWLQJV
$WWDFKPHQW0DQDJHUXVHV*07DQGRUJDQL]DWLRQVFDQEHFRQILJXUHGWRDQ\
WLPH]RQH

8VHU6HWWLQJVIRU1RWLILFDWLRQV
2QDXVHUV1RWLILFDWLRQVVHWWLQJVSDJH\RXFDQ

6HHZKHWKHUWKHXVHUKDVHYHUORJJHGLQWRWKH0HVVDJH&HQWHU

6HHZKHWKHUWKHXVHUKDVHYHUUHFHLYHGD:HOFRPHQRWLILFDWLRQ VHQWZKHQ
WKHXVHULVILUVWDGGHGWRWKHVHUYLFH

6SHFLI\WKHDGGUHVVZKHUHWKHXVHUVQRWLILFDWLRQVDUHVHQW

7RYLHZWKHQRWLILFDWLRQVHWWLQJV

 &OLFNDXVHUDGGUHVVRQWKH8VHUVRU8VHU6XPPDULHVSDJH
 2QWKH8VHU2YHUYLHZSDJHXQGHU6HWWLQJVFOLFN1RWLILFDWLRQV
<RXFDQYLHZDQGVHWWKHIROORZLQJILHOGV

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



1RWLILFDWLRQ$GGUHVV

<RXFDQVSHFLI\WKHDGGUHVVZKHUHWKHXVHUVQRWLILFDWLRQVDUHVHQW1RUPDOO\
WKH1RWLFH$GGUHVVILHOGLVOHIWEODQNDQGQRWLFHVDUHGHOLYHUHGXVHUVSULPDU\
DGGUHVV+RZHYHULIDQDGPLQLVWUDWRULVPDQDJLQJWKHXVHUVVHUYLFH\RXFDQ
DGGWKHDGPLQLVWUDWRUVDGGUHVVKHUH
)LUVW/RJLQWR0HVVDJH&HQWHU <HV1R

'LVSOD\VZKHWKHUWKHXVHUKDVHYHUORJJHGLQWRWKH0HVVDJH&HQWHU7KLV
ILHOGDOVRFDOOHG$FWLYHLVGLVSOD\HGLQDXVHUV8VHU6XPPDU\DVZHOODV
1RWLILFDWLRQVHWWLQJV
:HOFRPH6HQW <HV1R

7KH:HOFRPH6HQWILHOGFDQEHYLHZHGLQWKHXVHU1RWLILFDWLRQVVHWWLQJV
'LVSOD\VZKHWKHUWKHXVHUKDVDOUHDG\UHFHLYHGWKHLQLWLDO:HOFRPH
QRWLILFDWLRQ
9LUXV1RWLILFDWLRQ,QWHUYDO

6HH&RQILJXUH9LUXV6HWWLQJVIRUDQ2UJDQL]DWLRQRQSDJH IRUGHWDLOV

'LVDEOLQJDQG5HGLUHFWLQJ1RWLILFDWLRQV
<RXFDQGLVDEOHQRWLILFDWLRQVWRXVHUVLQWKUHHZD\V8VHWKHPHWKRGWKDWZRUNV
EHVWIRU\RX


7XUQRIIQRWLILFDWLRQVIRUWKHRUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUV

8VHWKLVPHWKRGLI\RXGRQRWZDQWWRWHOO\RXUXVHUVDERXWWKHVHUYLFHDQGGR
QRWZDQWWRURXWHYLUXVVSDPLQIRUPDWLRQWRDKHOSGHVNVWDIIPHPEHURUPDLO
DGPLQLVWUDWRU


(QDEOH4XDUDQWLQH5HGLUHFWIRU6SDPDQG9LUXV0HVVDJHVIRUWKH
RUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUV

8VHWKLVPHWKRGLI\RXGRQRWZDQWWRWHOO\RXUXVHUVDERXWWKHVHUYLFHDQG
\RXZDQWKHOSGHVNVWDIIRUDGPLQLVWUDWRUVWRUHJXODUO\FKHFNRQHFRPPRQ
TXDUDQWLQHFRQWDLQLQJDOOTXDUDQWLQHGPHVVDJHV


6HWDQRWLILFDWLRQDGGUHVVIRUWKHXVHUV

8VHWKLVWHFKQLTXHLI\RXGRQRWZDQWWRWHOO\RXUXVHUVDERXWWKHVHUYLFHDQG
\RXZDQWKHOSGHVNVWDIIRUDGPLQLVWUDWRUVWREHQRWLILHGDQGFKHFNLQGLYLGXDO
XVHUTXDUDQWLQHV7KLVPXVWEHFRQILJXUHGXVHUE\XVHU
7KHWKUHHPHWKRGVDUHFRPSDWLEOHZLWKRQHDQRWKHUVR\RXFDQXVHPXOWLSOH
PHWKRGVWRDFKLHYH\RXUGHVLUHGXVHULQWHUDFWLRQ,QVWUXFWLRQVIRUFRQILJXULQJWKH
GLIIHUHQWPHWKRGVDUHRXWOLQHGEHORZ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7XUQLQJRII1RWLILFDWLRQV
8VHWKHLQVWUXFWLRQVLQWKHVHFWLRQ&RQILJXULQJ1RWLILFDWLRQVIRUDQ2UJDQL]DWLRQ
RQSDJH WRWXUQRIIWKH:HOFRPH1HZ8VHU0\)LUVW6SDPDQG1HZ6SDP
QRWLILFDWLRQVDVZHOODVWRVHWWKH9LUXVQRWLILFDWLRQIUHTXHQF\WR'LVDEOH
QRWLILFDWLRQV

(QDEOLQJ4XDUDQWLQH5HGLUHFW
(QDEOHTXDUDQWLQHUHGLUHFWIRUDQRUJDQL]DWLRQFRQWDLQLQJXVHUVVRWKDWDOO
TXDUDQWLQHGWUDIILFLVURXWHGWRWKHFRQILJXUHGTXDUDQWLQH7KHRZQHURIWKH
FRPPRQTXDUDQWLQHUHFHLYHVQRWLILFDWLRQVDVVRFLDWHGZLWKWKHTXDUDQWLQHGVSDP
PHVVDJHV HJ6SDPDQG0\)LUVW6SDP 9LUXVTXDUDQWLQHQRWLILFDWLRQVDUHQRW
VHQW2WKHUQRWLILFDWLRQV HJ:HOFRPH1HZ8VHUV6XVSHQVLRQ DUHGHOLYHUHGWR
XVHUV
7RHQDEOH4XDUDQWLQH5HGLUHFW

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQ
RUJDQL]DWLRQIURPWKHOLVW
 ,QWKH,QERXQG6HUYLFHVVHFWLRQFOLFNWKH6SDP)LOWHULQJLFRQ
 8QGHU6SDP'LVSRVLWLRQVHOHFW4XDUDQWLQH5HGLUHFW
 (QWHUWKHDGGUHVVRIWKHTXDUDQWLQHUHGLUHFWXVHU7KLVPXVWEHDQDGGUHVVRQ
WKHVDPHVHUYHU
 2SWLRQDOO\6HOHFWWKH$SSO\VHWWLQJVWRVXERUJVFKHFNER[
 &OLFN6DYH
 ,QWKH,QERXQG6HUYLFHVVHFWLRQFOLFNWKH9LUXV%ORFNLQJLFRQ
 5HSHDWVWHSVIRU9LUXV'LVSRVLWLRQ
1RWH7KHTXDUDQWLQHWKDWFRQWDLQVDOOTXDUDQWLQHGPHVVDJHVLVVXEMHFWWRD

PHVVDJHGLVSOD\OLPLWZKHQDFFHVVHGYLDWKH$GPLQLVWUDWLRQ&RQVROH6HH
0DQDJH4XDUDQWLQHG0HVVDJHVRQSDJH IRUPRUHGHWDLOV

&RQILJXULQJ1RWLILFDWLRQ$GGUHVVHV
0DQXDOO\FRQILJXULQJODUJHQXPEHUVRIXVHUVE\QDYLJDWLQJWKURXJKWKH
$GPLQLVWUDWLRQ&RQVROHFDQEHVORZ8VHWKH$GPLQLVWUDWLRQ&RQVROHWRFRQILJXUH
DVPDOOQXPEHURIXVHUVDQGXVHDEDWFKFRPPDQGWRFRQILJXUHODUJHQXPEHUVRI
XVHUV6HHWKH0HVVDJH&HQWHU([DPSOHVLQWKH([DPSOHVRI&RPPRQ7DVNV
FKDSWHURIWKH%DWFK5HIHUHQFH*XLGHIRUPRUHLQIRUPDWLRQ
7RFRQILJXUHWKH1RWLILFDWLRQ$GGUHVVIRUDVLQJOHXVHU

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!8VHUV

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



 (QWHUWKHXVHUDGGUHVVLQWKH)LQG8VHUILHOGWKHQFOLFN6HDUFK
 2QWKH8VHU2YHUYLHZSDJHXQGHU6HWWLQJVFOLFN1RWLILFDWLRQV
 ,QWKH1RWLILFDWLRQ$GGUHVVILHOGHQWHUWKHDGGUHVVWRZKLFK\RXZDQWVHQG
QRWLILFDWLRQV
 &OLFN6DYH
7RFRQILJXUHWKH1RWLILFDWLRQ$GGUHVVIRUDOOXVHUV

6HHWKH1RWLILFDWLRQ([DPSOHVLQWKH%DWFK5HIHUHQFH*XLGHIRUVDPSOHEDWFK
FRPPDQGVWRPRGLI\WKHQRWLFHBDGGUHVVILHOGWRSRLQWWRWKHPDLOER[ZKHUH\RX
ZLVKWRKDYHWKHQRWLILFDWLRQVGHOLYHUHG
1RWH0DNHVXUHWRFKDQJHWKH'HIDXOW8VHUWRHQVXUHWKDWQHZXVHUVDUHFUHDWHG

ZLWKWKHVDPHVHWWLQJ6HH0DQDJH'HIDXOW8VHU6HWWLQJVRQSDJH IRUPRUH
GHWDLOVRQFKDQJLQJD'HIDXOW8VHU

$ERXW4XDUDQWLQH6XPPDU\
7KH4XDUDQWLQH6XPPDU\LVDQRSWLRQDOIHDWXUH3OHDVHFRQWDFW\RXUDFFRXQW
PDQDJHUIRUPRUHLQIRUPDWLRQRQ\RXUVHUYLFHSDFNDJH
7KH4XDUDQWLQH6XPPDU\LVDQ+70/IRUPDWWHGHPDLOFRQWDLQLQJD
FRPSUHKHQVLYHOLVWRIDOOWKHPHVVDJHVWKDWKDYHEHHQTXDUDQWLQHGLQWKH
0HVVDJH&HQWHUVLQFHWKHSUHYLRXV4XDUDQWLQH6XPPDU\,QDGGLWLRQWREHLQJD
UHPLQGHULWDOVRDOORZVXVHUVWRTXLFNO\VFDQWKHOLVWWRSUHYHQWIDOVHO\TXDUDQWLQHG
PHVVDJHVIURPJRLQJXQGHWHFWHG7KLVPHVVDJHHOLPLQDWHVWKHQHHGWRORJLQDQG
UHYLHZPHVVDJHVLQWKH0HVVDJH&HQWHU
$GPLQLVWUDWRUVFDQVHWWKHIUHTXHQF\DQGGLVWULEXWLRQRIWKH4XDUDQWLQH6XPPDU\
DQGFXVWRPL]HWKHPHVVDJHIRUHDFKRUJDQL]DWLRQ7KHPHVVDJHFRQWDLQVDSODLQ
WH[WYHUVLRQLQFDVH\RXUPDLOFOLHQWGRHVQRWVXSSRUW+70/
7KH4XDUDQWLQH6XPPDU\PHVVDJHFRQWDLQVWKHVHQGHUVXEMHFWDQGUHFHLYHG
WLPHZLWKWKHVXEMHFWRSWLRQDOO\OLQNLQJWRWKHDFWXDOPHVVDJHLQTXDUDQWLQH7KH
WRWDOQXPEHURIPHVVDJHVTXDUDQWLQHGLVDOVROLVWHG
+HUHDUHWKHFDWHJRULHVRIPHVVDJHVOLVWHGLQD4XDUDQWLQH6XPPDU\

9LUXVHV

-XQN0DLO

'HOLYHUHG 'HOHWHG0HVVDJHV

1RWH4XDUDQWLQH6XPPDU\PHVVDJHVDUHRQO\VHQWWRXVHUVZLWK0HVVDJH
&HQWHU8VHU$FFHVV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH4XDUDQWLQH6XPPDU\LVVHQWWRWKHXVHUVSULPDU\HPDLODGGUHVVRUQRWLFH
DGGUHVV,IWKHUHDUHQRVSDPRUYLUXVPHVVDJHVTXDUDQWLQHGQR4XDUDQWLQH
6XPPDU\LVVHQW7KHGHIDXOWPHVVDJHORRNVVRPHWKLQJOLNHWKLV

$FFHVVLQJ0HVVDJHVIURPWKH4XDUDQWLQH6XPPDU\
7KH4XDUDQWLQH6XPPDU\OLQNVWRWKH0HVVDJH&HQWHUDQGHDFKLQGLYLGXDO
PHVVDJH
,I\RXDUHFXUUHQWO\ORJJHGLQRULI\RXKDYHVHOHFWHGWKH5HPHPEHUP\$GGUHVV
DQG3DVVZRUGRQWKH0HVVDJH&HQWHU/RJ,QSDJHFOLFNWKHPHVVDJHVXEMHFW
OLQNWRRSHQ\RXU0HVVDJH&HQWHU2WKHUZLVHFOLFNWKHVXEMHFWOLQNVWRRSHQWKH
0HVVDJH&HQWHUORJLQSDJH

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



7KH6XEMHFWOLQNVLQ4XDUDQWLQH6XPPDU\DUHGLVDEOHGIRUWKRVHXVLQJFURVV
DXWKHQWLFDWLRQDVWKHOLQNVDUHQRWVXSSRUWHGZLWKFURVVDXWKHQWLFDWLRQ

&RQILJXULQJWKH4XDUDQWLQH6XPPDU\
<RXPXVWFRQILJXUHWKHVHRSWLRQVIRUWKH4XDUDQWLQH6XPPDU\IRUDQ
RUJDQL]DWLRQ

7XUQ4XDUDQWLQH6XPPDU\RQRURII
%\GHIDXOWWKHTXDUDQWLQHVXPPDU\LVWXUQHGRIIIRUDQRUJDQL]DWLRQ7KH
HQDEOLQJGLVDEOLQJRIWKHTXDUDQWLQHVXPPDU\LVQRWSURSDJDWHGGRZQWKH
RUJDQL]DWLRQKLHUDUFK\

6HWWKHIUHTXHQF\RIGHOLYHU\DQGRSWLRQDOO\FXVWRPL]HWKH4XDUDQWLQH
6XPPDU\PHVVDJHIRUDQRUJDQL]DWLRQ%\GHIDXOW4XDUDQWLQH6XPPDU\
QRWLILFDWLRQLVVFKHGXOHGIRUGDLO\GHOLYHU

(QDEOHRUGLVDEOHWKHVXEMHFWOLQNVWRWKHPHVVDJH

7RFRQILJXUHWKH4XDUDQWLQH6XPPDU\

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQ
RUJDQL]DWLRQIURPWKHOLVW
:HUHFRPPHQGWKDW\RXVHWQRWLILFDWLRQVIRUXVHURUJDQL]DWLRQV WKRXJKWKH\
FDQEHVHWDWWKHDFFRXQWDQGHPDLOFRQILJOHYHOV 
 2QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHXQGHU2UJDQL]DWLRQ6HWWLQJVFOLFN
1RWLILFDWLRQV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 7KH8VHU1RWLILFDWLRQVSDJHOLVWVWKHQRWLILFDWLRQVDQGWKHLUVHWWLQJV<RXFDQ
WXUQQRWLILFDWLRQVRQRURIIDQGFXVWRPL]HWKHFRQWHQWRIWKHQRWLILFDWLRQ&OLFN
WKH(GLWOLQNLQWKHJUD\PHQXEDURISDJH

 7XUQRQRURIIWKHTXDUDQWLQHVXPPDU\VHWWKHIUHTXHQF\DQGWLPHRIGHOLYHU\
DQGWXUQRQRURIIWKHPHVVDJHOLQNVDQGLQER[GHOLYHU\

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



)UHTXHQF\

7KHGHIDXOWLVHYHU\VHYHQGD\V7KHIUHTXHQF\UDQJHLVRQHWRWHQGD\V
6XEMHFW/LQNV

%\GHIDXOWWKHPHVVDJHOLQNVLQWKH4XDUDQWLQH6XPPDU\DQG0HVVDJH
&HQWHUDUHDFWLYH+RZHYHUWKH6(&UHTXLUHVPRVWILQDQFLDOLQVWLWXWLRQVWR
DUFKLYHDOOPHVVDJHVWKDWKDYHEHHQYLHZHGE\WKHLUHPSOR\HHV7RPHHWWKLV
UHTXLUHPHQW\RXFDQGLVDEOHWKHPHVVDJHVXEMHFWOLQNVWKDWJRGLUHFWO\WRWKH
IXOOPHVVDJHLQWKH0HVVDJH&HQWHUTXDUDQWLQHDQG4XDUDQWLQH6XPPDU\
7KLVIRUFHVWKHXVHUWRGHOLYHUDPHVVDJHWRWKHLQER[LQRUGHUWRYLHZLW7KH
GHOLYHUHGPHVVDJHLVWUDFNHGE\\RXUFRPSDQ\
VRZQDUFKLYLQJPHWKRGV
1RWH'LVDEOLQJOLQNVRQO\WDNHVHIIHFWRQXVHUDFFRXQWVQRWRQWKH

DGPLQLVWUDWLYHTXDUDQWLQHYLHZ
'HOLYHU\7LPH

7KLVRSWLRQGHWHUPLQHVZKDWWLPHWKHTXDUDQWLQHVXPPDULHVDUHFUHDWHGDQG
GLVWULEXWHGWRWKHRUJDQL]DWLRQ
,I\RXODWHUFKDQJHWKHWLPHRIGD\DWZKLFKTXDUDQWLQHVXPPDULHVDUH
JHQHUDWHGDQGGHOLYHUHGWRDWLPHWKDWZRXOGFDXVHWKHQH[WVXPPDU\
VHVVLRQWRVWDUWOHVVWKDQHLJKWKRXUVVLQFHWKHODVWVHVVLRQHQGHGWKHQWKH
QH[WVXPPDULHVDUHQRWJHQHUDWHGXQWLOWKHIROORZLQJKRXUSHULRG
7KHWLPH]RQHDQGWKHORFDOWLPHRIGD\ZKHQTXDUDQWLQHVXPPDULHVDUH
GHOLYHUHGFDQEHVHWDWWKH2UJOHYHO
7KH7LPH=RQHVHWWLQJLVXVHGWRVKRZWKHHQGXVHUZKDWWLPHHDFKPHVVDJH
DUULYHGDQGWRVHWWKHGLVWULEXWLRQWLPHRIWKHQRWLFH7KLVLVVHWLQ*HQHUDO
6HWWLQJVQRWLQ1RWLILFDWLRQV
,QER['HOLYHU\

:KHQ,QER['HOLYHU\LVHQDEOHGWKH4XDUDQWLQH6XPPDU\FRQWDLQVD
'HOLYHUOLQNIRUHYHU\TXDUDQWLQHGPHVVDJHLQFOXGLQJPHVVDJHV
TXDUDQWLQHGIRUVSDPDQGYLUXVHV:KHQ\RXFOLFNWKLVOLQNWKHTXDUDQWLQHG
PHVVDJHLVGHOLYHUHGWR\RXULQER[7KHOLQNXVHGIRU,QER['HOLYHU\FRQWDLQV
DRQHWLPHVHFXULW\NH\XVHGRQO\IRU,QER['HOLYHU\WRHQVXUHVWKDWWKLV
IXQFWLRQLVVHFXUH

&XVWRPL]LQJWKH4XDUDQWLQH6XPPDU\
7RFXVWRPL]HWKH4XDUDQWLQHORJRDQGWH[WIRUDQRUJDQL]DWLRQ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQ
RUJDQL]DWLRQIURPWKHOLVW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:HUHFRPPHQGWKDW\RXVHWQRWLILFDWLRQVIRUXVHURUJDQL]DWLRQV WKRXJKWKH\
FDQEHVHWDWWKHDFFRXQWDQGHPDLOFRQILJOHYHOV 
 2QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHXQGHU2UJDQL]DWLRQ6HWWLQJVFOLFN
1RWLILFDWLRQV

 &OLFNWKH6SDPOLQN
 (QWHUD85/IRUWKHORJRLPDJH\RXZDQWWRXVHDQGHQWHUWH[WIRUWKH
PHVVDJHERG\

/RJR$GGD85/ZKHUHWKHORJRFDQEHIRXQGRQDSXEOLFZHEVLWH7KH
UHFRPPHQGORJRVL]HLVZ[KSL[HOV

0HVVDJH7H[W7KHPD[LPXPQXPEHURIFKDUDFWHUVLVDQGWKH
PHVVDJHWH[WGRHVQRWVXSSRUW+70/

6HH$ERXW&XVWRPL]LQJ8VHU1RWLILFDWLRQVRQSDJH IRUPRUHLQIRUPDWLRQRQ
WKLV

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



4XDUDQWLQH6XPPDU\ 0HVVDJH&HQWHU/RFDOL]DWLRQ
:KHQ\RXHQDEOHODQJXDJHORFDOL]DWLRQVWDWLFWH[WLQWKH4XDUDQWLQH6XPPDU\
DORQJZLWKWKHGHIDXOWWRSWH[WLVGLVSOD\HGLQWKHFKRVHQODQJXDJH
,I\RXDUHXVLQJWKHQHZ0HVVDJH&HQWHUWKHVHODQJXDJHVHWWLQJVDOVRDIIHFW\RXU
XVHUVGHIDXOW0HVVDJH&HQWHUODQJXDJH6HH0HVVDJH&HQWHUDQG0HVVDJH
&HQWHU&ODVVLFRQSDJH IRUPRUHLQIRUPDWLRQ
<RXFDQFKDQJHWKHODQJXDJHDQGHQFRGLQJRIWKHTXDUDQWLQHVXPPDU\DQG
FRQWUROWKHFKDUDFWHUVHWDQGGDWHIRUPDWZLWKWKLVVHWWLQJ7KLVVHWWLQJLV
FRQILJXUHGIRURUJDQL]DWLRQVWKDWFRQWDLQXVHUV
 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVDQGVHOHFWD
XVHURUJDQL]DWLRQIURPWKHOLVW
 2QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHXQGHU2UJDQL]DWLRQ6HWWLQJVFOLFN
*HQHUDO6HWWLQJV
 )LQGWKH7LPH]RQH5HJLRQDQG/DQJXDJHDQG&KDUDFWHU(QFRGLQJVHWWLQJV
WRZDUGWKHERWWRP

 6HOHFW\RXUWLPH]RQHUHJLRQDQGODQJXDJHDQGWKHFKDUDFWHUHQFRGLQJ\RX
ZDQWWRXVH
7KH0HVVDJH&HQWHUVXSSRUWVDVXEVHWRIWKHODQJXDJHVVXSSRUWHGLQWKH
4XDUDQWLQH6XPPDU\



)HDWXUH

6XSSRUW/DQJXDJHV

4XDUDQWLQH6XPPDU\

&KLQHVH 7UDGLWLRQDODQG6LPSOLILHG 
'XWFK(QJOLVK)UHQFK*HUPDQ*UHHN
,WDOLDQ-DSDQHVH.RUHDQ3ROLVK
3RUWXJXHVH6SDQLVK5XVVLDQ

0HVVDJH&HQWHU

(QJOLVK)UHQFK*HUPDQ-DSDQHVH
6SDQLVK

0HVVDJH&HQWHU&ODVVLF

(QJOLVK

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1RWH8VHUVFDQRYHUULGHWKHRUJODQJXDJHVHWWLQJIRUWKH0HVVDJH&HQWHULI

WKH\KDYHSHUPLVVLRQWRFKDQJHWKHLUUHJLRQDOVHWWLQJVLQWKH0HVVDJH&HQWHU
6HH&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH IRUPRUH
LQIRUPDWLRQ
 7KH5HJLRQDQG/DQJXDJHVHWWLQJDOVRGHWHUPLQHV\RXUGDWHIRUPDW
/DQJXDJH

'DWH)RUPDW

(QJOLVK 86

30

(QJOLVK 8.



*HUPDQ



6SDQLVK



-DSDQHVH



'XWFK



$OORWKHU
ODQJXDJHV



6HWWLQJ/DQJXDJHV8VLQJ%DWFKFRPPDQGV
<RXFDQFKDQJHWKHODQJXDJHRIWKH4XDUDQWLQH6XPPDU\ZLWKWKHIROORZLQJ
EDWFKFRPPDQG
modifyorg < org name >, lang_locale=< code >

)RULQIRUPDWLRQRQXVLQJEDWFKFRPPDQGVVHHWKHODQJBORFDOHILHOGLQWKH%DWFK
2UJDQL]DWLRQ)LHOGVFKDSWHURIWKH%DWFK5HIHUHQFH*XLGH
7KHIROORZLQJODQJXDJHVDUHDYDLODEOH

/DQJXDJH

&RGH

(QFRGLQJ

(QJOLVK

en_us.utf8

(QJOLVK 86 87)

en_us.iso-8859-1

(QJOLVK 86 ,62

en_uk.utf8

(QJOLVK 8. 87)

en_uk.iso-8859-1

(QJOLVK 8. ,62

'HXWVFKH
*HUPDQ

de.utf8

*HUPDQ87)

de.iso-8859-1

*HUPDQ,62

(VSDxRO
6SDQLVK

es.utf8

6SDQLVK 6SDLQ 87)

es.iso-8859-1

6SDQLVK 6SDLQ ,62

es_mx.utf8

6SDQLVK 0H[LFR 87)

es_mx.iso-8859-1

6SDQLVK 0H[LFR ,62

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV



/DQJXDJH

&RGH

(QFRGLQJ

)UDQoDLV
)UHQFK

fr.utf8

)UHQFK87)

fr.iso-8859-1

)UHQFK,62

*UHHN

gr.utf8

*UHHN87)

,WDOLDQR,WDOLDQ

it.utf8

,WDOLDQ87)

it.iso-8859-1

,WDOLDQ,62

ja_jp.utf8

-DSDQHVH87)

ja_jp.euc-jp

-DSDQHVH(8&-3

ja_jp.shift-jis

-DSDQHVH6+,)7-,6

ja_jp.iso-2022-jp

-DSDQHVH,62-3

ko_kr.utf8

.RUHDQ87)

ko_kr.euc-kr

.RUHDQ(8&.5

1HWKHUODQGV
'XWFK

nl.utf8

'XWFK87)

nl.iso-8859-1

'XWFK,62

3ROLVK

pl.utf8

3ROLVK87)

3RUWXJXHVH

pt.utf8

3RUWXJXHVH87)

pt.iso-8859-1

3RUWXJXHVH,62

5XVVLDQ

ru.utf8

5XVVLDQ87)

&KLQHVH

zh_cn.utf8

&KLQHVH 6LPSOLILHG 87)

zh_cn.gb2312

&KLQHVH 6LPSOLILHG *%

zh_tw.utf8

&KLQHVH 7UDGLWLRQDO 87)

zh_tw.big5

&KLQHVH 7UDGLWLRQDO %LJ

zh_tw.big5-hkscs

&KLQHVH 7UDGLWLRQDO %LJ


+RQJ.RQJ

-DSDQHVH

.RUHDQ

7URXEOHVKRRWLQJ8VHU1RWLILFDWLRQV
+RZFDQ,FKDQJHWKHQDPHRIWKHFRPSDQ\WKDWDSSHDUVLQWKH)URPKHDGHU
RIQRWLILFDWLRQV"

7KHQRWLILFDWLRQVXVHWKHYDOXHRIWKH&XVWRPHU1DPHILHOGZKLFKLVVSHFLILHG
SHURUJDQL]DWLRQ,I\RXDUHFXVWRPL]LQJQRWLILFDWLRQVWKLVILHOGFRUUHVSRQGVWRWKH
WRNHQLVS!
7RFKDQJHWKHQDPHLQWKH)URPILHOGRIWKHQRWLILFDWLRQV

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFNWKHQDPHRIDQRUJDQL]DWLRQLQWKHRUJDQL]DWLRQOLVW
 2QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHXQGHU2UJDQL]DWLRQ6HWWLQJVFOLFN
*HQHUDO6HWWLQJV
 &KDQJHWKH&XVWRPHU1DPHILHOGWKHQFOLFN6DYH
 7RFKDQJHWKHHPDLODGGUHVVDVZHOOFKDQJHWKH6XSSRUW&RQWDFWVHWWLQJ
6HH'HIDXOW1RWLILFDWLRQVZLWK7RNHQVRQSDJH IRULQIRUPDWLRQRQ
FXVWRPL]LQJQRWLILFDWLRQVDQGDOLVWRIDOOWRNHQV
,QDFXVWRPQRWLILFDWLRQZK\DUHKHDGHUILHOGVVXFKDV'DWH7R)URP 
6XEMHFWSXWLQWRWKHERG\RIDPDLOPHVVDJH"

7KHILHOGWKDWFRQWDLQVWKHFXVWRPQRWLILFDWLRQKDVDQH[WUDOLQHEUHDNEHWZHHQWZR
ILHOGVRUDERYHWKHILUVWILHOGLQWKHWH[WLQSXWILHOGZKLFKFRQWDLQVQRWLILFDWLRQWH[W
$FFRUGLQJWRWKH60735)&VHFWLRQWKHUHLVD&5/)! &DUULDJH
5HWXUQ/LQH)HHG FKDUDFWHUULJKWDWWKHEHJLQQLQJRIDQHZOLQHEHWZHHQWKH
KHDGHUV WKHERG\RIDPHVVDJH5HPRYHWKHH[WUD&5/)!WRUHVROYHWKH
LVVXH
7RUHPRYHWKHH[WUD&5/)!WDJ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJV
 &OLFNWKHQDPHRIDQRUJDQL]DWLRQLQWKHRUJDQL]DWLRQOLVW
 2QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHXQGHU2UJDQL]DWLRQ6HWWLQJVFOLFN
1RWLILFDWLRQV
 &OLFNWKHQDPHRIWKHDIIHFWHGQRWLILFDWLRQ
 /RRNIRUDOLQHEUHDNDWWKHWRSRIWKHQRWLILFDWLRQWHPSODWHRUEHWZHHQWZRRI
WKHKHDGHUOLQHVQHDUWKHWRSRIWKHWHPSODWH
 5HPRYHWKHOLQHEUHDNWKHQFOLFN6DYH7H[W
6HH&XVWRPL]LQJ1RWLILFDWLRQVRQSDJH IRULQIRUPDWLRQRQFXVWRPL]LQJ
QRWLILFDWLRQVDQGWLSVIRUIRUPDWWLQJ
:K\GRP\FXVWRPQRWLILFDWLRQVJHWERXQFHGE\P\PDLOVHUYHU"

<RXUWHPSODWHGRHVQRWLQFOXGHWKH'DWH7R)URPDQG6XEMHFWKHDGHUVOLVWHGLQ
WKHGHIDXOWWHPSODWHV7KHWHPSODWHKHDGHUVDUHXVHGZKHQJHQHUDWLQJ\RXU
QRWLILFDWLRQV6LQFHWKHKHDGHUVDUHFRPPRQWRDOOHPDLOPHVVDJHVWKHLUDEVHQFH
FDXVHV\RXUPDLOVHUYHUWRUHMHFW\RXUQRWLILFDWLRQV6HH'HIDXOW1RWLILFDWLRQVZLWK
7RNHQVRQSDJH IRUPRUHGHWDLOVRQWKLV

4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

6SDP)LOWHUV

&KDSWHU 

$ERXW6SDP)LOWHUV
<RXUPHVVDJHVHFXULW\VHUYLFHGHWHFWVVSDPE\DSSO\LQJKXQGUHGVRIUXOHVWR
HDFKPHVVDJHWKDWSDVVHVWKURXJKWKHGDWDFHQWHU,WFDQEORFNREYLRXVVSDP
LPPHGLDWHO\WKHQGLYHUWPRUHERUGHUOLQHVSDPWRD4XDUDQWLQHIRUODWHU
HYDOXDWLRQ)URPWKHUH\RXRU\RXUXVHUVFDQUHYLHZWKH4XDUDQWLQHIRUDQ\
OHJLWLPDWHPHVVDJHVWKDWZHUHIDOVHO\TXDUDQWLQHGDQGQHHGWREHIRUZDUGHGWR
WKHXVHUV,QER[2WKHUZLVHVSDPLVGHOHWHGDXWRPDWLFDOO\
:KHQ\RXUVHUYLFHLVDFWLYDWHGDOOW\SHVRIVSDPDUHW\SLFDOO\ILOWHUHGDWDXQLIRUP
OHYHORIDJJUHVVLYHQHVV2QHJURXSRIXVHUVKRZHYHUPLJKWKDYHLWVRZQLGHD
DERXWZKDWFRQVWLWXWHVVSDPRUKRZDJJUHVVLYHO\WRILOWHULW$WUDYHODJHQF\PLJKW
KDYHD]HURWROHUDQFHSROLF\IRUDGXOWFRQWHQWIRUH[DPSOHEXWZDQWWRUHFHLYH
VSHFLDORIIHUVVXFKDVWULSVWR+DZDLL$QRWKHUJURXSPLJKWZDQWWRFKDQJHLWV
VSDPGLVSRVLWLRQE\FKDQJLQJKRZLWVVSDPLVTXDUDQWLQHGRUQRWTXDUDQWLQLQJLW
DWDOO
)LOWHULQJDJJUHVVLYHQHVVDIIHFWVKRZWKHSURWHFWLRQVHUYLFHKDQGOHVPHVVDJHV
WKDWPD\RUPD\QRWEHVSDP0RUHDJJUHVVLYHVSDPILOWHUOHYHOVZLOOTXDUDQWLQH
PHVVDJHVWKDWDUHERUGHUOLQHFDVHV7KLVZLOOFDXVHPRUHVSDPWREHFDXJKWEXW
PD\LQFUHDVHIDOVHSRVLWLYHV0RUHOHQLHQWVSDPILOWHUVZLOODOORZERUGHUOLQH
PHVVDJHVWKURXJKZKLFKUHGXFHVIDOVHSRVLWLYHVEXWSRWHQWLDOO\OHWVPRUHVSDP
WKURXJK
)RUHDFKRI\RXURUJDQL]DWLRQV\RXFDQDGMXVWWKHRYHUDOODJJUHVVLYHQHVVRI
ILOWHULQJILOWHUVSHFLILFFDWHJRULHVRIVSDPPRUHDJJUHVVLYHO\DQGFKRRVHDVSDP
GLVSRVLWLRQ6RPHRIWKHVHVHWWLQJVDUHPDGHDWWKHRUJOHYHODQGVRPHIRUD
'HIDXOW8VHU<RXFDQDOVRDGMXVWLQGLYLGXDOXVHUVILOWHULQJRUDOORZXVHUVWRGR
WKLVWKHPVHOYHVDWWKH0HVVDJH&HQWHU

6SDP)LOWHUV



:KHUH6SDP)LOWHULQJ,V0DQDJHG
<RXPDQDJHVSDPILOWHULQJDWWKHIROORZLQJORFDWLRQV

2UJDQL]DWLRQOHYHO(QDEOH%ODWDQW6SDP%ORFNLQJIRUXVHUVLQWKHRUJDQG
FKRRVHDVSDPGLVSRVLWLRQWKHPHWKRGRIGLVSRVLQJRIILOWHUHGVSDPIRU
H[DPSOHE\FKDQJLQJKRZLWVTXDUDQWLQHGRUE\QRWTXDUDQWLQLQJLWDWDOO
&RQILJXUH1XOO6HQGHU'LVSRVLWLRQWRGLVSRVHRIPHVVDJHVWKDWGRQRWFRQWDLQ
DQ6073HQYHORSVHQGHUDGGUHVV
,I\RXUVHUYLFHLVSURYLVLRQHGZLWK2XWERXQG6HUYLFHVWKHQ\RXDOVRKDYHWKH
RSWLRQWRWXUQRQ1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQ)RUPRUHLQIRUPDWLRQRQ
WKLVIHDWXUHVHH&RQILJXUH1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQRQSDJH 

'HIDXOW8VHU'HILQHXVHUOHYHOVSDPVHWWLQJVWKDWZLOODSSO\WRQHZXVHUV
DGGHGWRWKHRUJ7KLVLQFOXGHVHQDEOLQJVSDPILOWHULQJLQWKHILUVWSODFH
DGMXVWLQJKRZDJJUHVVLYHO\WRILOWHUVSDPDQGILOWHULQJVSHFLILFVSDP
FDWHJRULHVHYHQPRUHDJJUHVVLYHO\0DNLQJWKHVHVHWWLQJVIRUD'HIDXOW8VHU
LVKRZ\RXDSSO\DVLQJOHILOWHULQJSROLF\DFURVVDQRUJDQL]DWLRQ

6SHFLILF8VHU<RXFDQPRGLI\XVHUOHYHOVSDPVHWWLQJVIRUDQLQGLYLGXDOXVHU
DVZHOO%XWWKLVLVQWUHFRPPHQGHGLI\RXZDQWWRPDLQWDLQVSDPILOWHULQJ
SROLFLHVDFURVVDQRUJ

0HVVDJH&HQWHU<RXFDQRSWLRQDOO\DOORZXVHUVWRPRGLI\WKHLURZQILOWHU
OHYHOVE\JUDQWLQJWKHPDSSURSULDWH8VHU$FFHVVSHUPLVVLRQVWRWKH0HVVDJH
&HQWHU6HH&RQWURO:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH 

)RUPRUHLQIRUPDWLRQRQWKHVHOHYHOVRIPDQDJHPHQWVHH:KDW6HWWLQJV$UH
0DGH:KHUHRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7\SHVRI6SDP)LOWHUV
:KHQVSDPILOWHULQJLVHQDEOHGIRUDXVHUWKHXVHUVPHVVDJHVDUHSURFHVVHG
WKURXJKWKHIROORZLQJILOWHUV

,I%ODWDQW6SDP%ORFNLQJLVHQDEOHGIRUWKHXVHUVRUJDQL]DWLRQWKHXVHUV
PRVWREYLRXVVSDPLVERXQFHGRUEODFNKROHG GHOHWHG EHIRUHLWUHDFKHV\RXU
HPDLOVHUYHUV7KLVHOLPLQDWHVPRUHWKDQKDOIRIXVHUVVSDPVRQHLWKHU\RX
QRUWKH\HYHUKDYHWRGHDOZLWKLW

(DFKXVHU DQG'HIDXOW8VHU KDVD%XON(PDLOILOWHUWKDWVHWVDEDVHOHYHORI


DJJUHVVLYHQHVVIRUILOWHULQJWKHUHPDLQLQJVSDPZKLFKLVW\SLFDOO\VHQWWRD
VHSDUDWH4XDUDQWLQHIRUUHYLHZ

(DFKXVHU DQG'HIDXOW8VHU FDQDOVRRSWLRQDOO\DGMXVWIRXUDGGLWLRQDO


&DWHJRU\ILOWHUVWRILOWHUVSDPFRQWDLQLQJSDUWLFXODUFRQWHQWHYHQPRUH
DJJUHVVLYHO\ VH[XDOO\H[SOLFLWFRQWHQWVSHFLDOFRPPHUFLDORIIHUVUDFLDOO\
LQVHQVLWLYHPDWHULDORUJHWULFKTXLFNVFKHPHV 

1XOO6HQGHU'LVSRVLWLRQOHWV\RXFKRRVHKRZWRGLVSRVHRIPHVVDJHVWKDWGR
QRWLQFOXGHDQ6073HQYHORSHVHQGHUDGGUHVV7KHVHW\SHVRIPHVVDJHV
DUHXVXDOO\1RQ'HOLYHU\5HSRUWV 1'5V :KHQWKHV\VWHPUHFHLYHVDQ
LQERXQGPHVVDJHLWFKHFNVIRUWKH6073HQYHORSHVHQGHUDGGUHVV,IWKHUH
LVQRVHQGHUDGGUHVVWKHPHVVDJHLVGLVSRVHGRIDFFRUGLQJWRWKH1XOO
6HQGHU'LVSRVLWLRQVHWWLQJV

1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQLVWKHSURFHVVE\ZKLFKWKHV\VWHP
H[DPLQHVHDFKLQERXQGPHVVDJHIRUWKHSUHVHQFHRIDQ6073HQYHORSH
VHQGHUDGGUHVVDQGIRUWKHPHVVDJHVHFXULW\VHUYLFHVGLJLWDOVLJQDWXUH,I
\RXUPHVVDJHVHFXULW\VHUYLFHKDVEHHQSURYLVLRQHGZLWK2XWERXQG6HUYLFHV
DQG\RXKDYHWKHPFRQILJXUHGIRU\RXUPDLOVHUYHUWKHQWKHV\VWHPWDJVWKH
5HFHLYHGILHOGRQRXWERXQGPHVVDJHVZLWKDGLJLWDOVLJQDWXUH:KHQWKLVILOWHU
LVRQDQGWKHV\VWHPUHFHLYHVDQLQERXQGPHVVDJHLWFKHFNVIRUWKH6073
HQYHORSHVHQGHUDGGUHVVDQGIRUWKHGLJLWDOVLJQDWXUH,IWKHUHLVQRVHQGHU
DGGUHVVDQGWKHPHVVDJHGRHVQWKDYHWKHV\VWHPVLJQDWXUHWKHQWKH
PHVVDJHLVGLVSRVHGRIDFFRUGLQJWRWKH1XOO6HQGHU'LVSRVLWLRQVHWWLQJV,I
WKHV\VWHPVLJQDWXUHLVSUHVHQWWKHQWKHPHVVDJHE\SDVVHVWKLVILOWHUDQGLV
HYDOXDWHGE\WKHRWKHUV

:KHQ6SDP)LOWHUV$SSO\

6SDP)LOWHUV



6SDPFDWHJRU\ILOWHUVDUHDSSOLHGDIWHUDOORWKHUILOWHULQJLQFOXGLQJ&RQWHQW
0DQDJHUILOWHUVDQGDQ\DSSOLFDEOH$SSURYHG6HQGHUVOLVW WKHXVHUVRZQOLVWRU
RQHGHILQHGIRUWKHRUJDQL]DWLRQ %ODWDQW6SDP%ORFNLQJRFFXUVEHIRUHPRVW
ILOWHUVEXWGRHVQWEORFNPHVVDJHVIURPDSSURYHGVHQGHUV7KDWPHDQV

$SSURYHGVHQGHUVE\SDVV6SDP)LOWHUV
(YHQLIWKHLUPHVVDJHVFRQWDLQVSDPOLNHFRQWHQW

0HVVDJHVZLWKDSSURYHGFRQWHQWE\SDVVWKHFDWHJRU\ILOWHUV
%XWLWZLOOEHEORFNHGLILWRFFXUVLQREYLRXVVSDPGHWHFWHGE\%ODWDQW6SDP
%ORFNLQJ

0HVVDJHVPDUNHGDVDGYHUWLVHPHQWVDUHEORFNHG
,IWKH6XEMHFWOLQHRIDPHVVDJHFRQWDLQVWKHSUHIL[$'9 IRU
DGYHUWLVHPHQW WKHPHVVDJHLVFRQVLGHUHGVSDPUHJDUGOHVVRIDSSURYHG
FRQWHQW

9LUXV%ORFNLQJRYHUULGHV6SDP)LOWHUV
9LUXV%ORFNLQJVFDQVDOOPHVVDJHVWKDWHLWKHUSDVVWKURXJKWKHVSDPILOWHU
DUHDOORZHGWRE\SDVVVSDPILOWHULQJRUDUHTXDUDQWLQHGDVVSDP)RU
H[DPSOHLIDPHVVDJHLVTXDUDQWLQHGDVMXQNEXWDOVRGHWHUPLQHGWREH
LQIHFWHGZLWKDYLUXVWKHPHVVDJHZLOOEHSURFHVVHGDFFRUGLQJWRWKHYLUXV
ILOWHUGLVSRVLWLRQ

6HH +RZ(PDLO6HFXULW\:RUNVRQSDJH IRUGHWDLOV

+RZ6SDP,V,GHQWLILHG
$VDPHVVDJHSDVVHVWKURXJKWKHVSDPILOWHUVWKHPHVVDJHVHFXULW\VHUYLFH
DSSOLHVKXQGUHGVRIUXOHVWRWKHPHVVDJHHQYHORSHKHDGHUDQGFRQWHQWDOOLQD
PDWWHURIPLOOLVHFRQGV(DFKUXOHGHVFULEHVVRPHDWWULEXWHW\SLFDORIVSDPDQG
KDVDQXPHULFDOYDOXHEDVHGRQWKHOLNHOLKRRGWKDWWKHDWWULEXWHLQGLFDWHVVSDP
$QHTXDWLRQLVWKHQIRUPXODWHGEDVHGRQWKHZHLJKWHGVLJQLILFDQFHDQG
FRPELQDWLRQRIDOOUXOHVWULJJHUHGDQGWKHUHVXOWLQJYDOXHLVWKHPHVVDJHV
VSDP VFRUH7KLVVFRUHLVPHDVXUHGDJDLQVWWKHVHQVLWLYLW\WKUHVKROGVHWE\WKH
XVHUVVSDPILOWHUVDQGDGHFLVLRQLVPDGHVSDPRUYDOLGHPDLO
6SHFLILFDOO\D%XON(PDLOILOWHUVHWVDEDVHOHYHOIRUILOWHULQJDOOW\SHVRIVSDPDQG
LQGLYLGXDOFDWHJRU\ILOWHUVFDQEHDGMXVWHGWRILOWHUDVSHFLILFFDWHJRU\RIVSDP
HYHQPRUHDJJUHVVLYHO\7KH%XON(PDLOILOWHUDQGFDWHJRU\ILOWHUVZRUN
LQGHSHQGHQWO\RIHDFKRWKHUEXWSDUDPHWHUVIURPDOOILOWHUVFROOHFWLYHO\SURYLGHWKH
ILQDOVSDPVFRUHZKLFKFDQFDWHJRUL]HWKHPHVVDJHDVVSDP$FDWHJRU\ILOWHU
WKXVPXOWLSOLHVWKH%XON(PDLOOHYHODQGLQFUHDVHVWKHQXPEHURIPHVVDJHVWKDW
JHWLGHQWLILHGDVVSDP
<RXFDQVHHDPHVVDJHVVSDPVFRUHZKHWKHURUQRWLWVWDJJHGDVVSDPE\
ORRNLQJDWWKHPHVVDJHKHDGHU)RUGHWDLOVVHH ,QWHUSUHWLQJ+HDGHU)LHOGVRQ
SDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:K\&DWFK5DWHV0LJKW9DU\
'HYHORSLQJDQHIIHFWLYHWHFKQRORJ\IRUILOWHULQJVSDPLVDQRQJRLQJHIIRUWVLQFH
VSDPPHUVDUHDOZD\VHYROYLQJWDFWLFVWRDYRLGGHWHFWLRQ7RFRPEDWQHZDQG
HYHUFKDQJLQJWKUHDWVWKHPHVVDJHVHFXULW\VHUYLFHFRQWLQXDOO\FDOLEUDWHVLWV
GHWHFWLRQDQGILOWHULQJPHFKDQLVPVDOZD\VVWULNLQJDEDODQFHEHWZHHQFDWFKLQJ
WKHPRVWVSDPZKLOHORZHULQJWKHUDWHRIIDOVHO\TXDUDQWLQHGPHVVDJHV
$VZHPDNHDGMXVWPHQWV\RXPLJKWQRWLFHVOLJKWYDULDQFHVLQFDWFKUDWHVIRU
FHUWDLQVSDPFDWHJRULHV2U\RXPLJKWVHHDQLQFUHDVHLQIDOVHO\TXDUDQWLQHG
PHVVDJHV,IWKLVKDSSHQV\RXPLJKWZDQWWRLQFUHDVHRUGHFUHDVH\RXURZQ
VSDPILOWHUOHYHOVDFFRUGLQJO\,QFUHDVHVHQVLWLYLW\WRFDWFKPRUHVSDPRU
GHFUHDVHOHYHOVWRSUHYHQWIDOVHTXDUDQWLQHV)RUGHWDLOVVHH)LQH7XQH6SDP
)LOWHUVRQSDJH 

:KHQWR8VH&RQWHQW0DQDJHU$ORQJ:LWK%ODWDQW6SDP
%ORFNLQJ
,I\RXH[SHULHQFHPHVVDJHVZLWKXQGHVLUDEOHFRQWHQWOLNHSURIDQLW\QRWEHLQJ
FDXJKWE\\RXUVSDPILOWHUV\RXFDQDGG&RQWHQW0DQDJHUILOWHUVWRFDWFKWKRVH
PHVVDJHV
,IWKHREMHFWLRQDEOHFRQWHQWLVOLPLWHGWRDIHZZRUGVDQGWKHRWKHUFRQWHQWGRHV
QRWVFRUHDVVSDPWKHQWKHPHVVDJHZRXOGQRWWULJJHUWKHVSDPILOWHUV7RVWRS
WKHVHW\SHVRIPHVVDJHV\RXFDQFUHDWHFRQWHQWILOWHUVWKDWORRNIRUH[DFWO\WKH
RIIHQGLQJODQJXDJH\RXZLVKWRSURKLELW
)RULQIRUPDWLRQDERXWFUHDWLQJFRQWHQWILOWHUVIRUWKHVHNLQGVRIPHVVDJHVVHH
%ORFN0HVVDJHVZLWK3URIDQLW\RQSDJH 

&RQILJXUH6SDP6HWWLQJVIRUDQ2UJDQL]DWLRQ
<RXFRQILJXUH%ODWDQW6SDP%ORFNLQJ %6% ZKLFKGHOHWHVWKHPRVWREYLRXV
VSDPDQG6SDP'LVSRVLWLRQZKLFKGHWHUPLQHVKRZVSDPPHVVDJHVDUH
PDQDJHGIRUDXVHURUJDQL]DWLRQ
<RXZLOOHQDEOHVSDPILOWHULQJDQGVHWILOWHUOHYHOVIRUWKHGHIDXOWXVHU WKHWHPSODWH
XVHIRUDQRUJDQL]DWLRQ 6HH(QDEOHDQG$GMXVW6SDP)LOWHUVRQSDJH IRU
PRUHLQIRUPDWLRQ

&RQILJXUH%ODWDQW6SDP%ORFNLQJ

6SDP)LOWHUV



%ODWDQW6SDP%ORFNLQJ %6% LVDQRUJOHYHOVHWWLQJRQWKH6SDP)LOWHUVSDJHWKDW


GHWHFWVDQGGHOHWHVWKHPRVWREYLRXVVSDPEHIRUHLWUHDFKHV\RXUHPDLOVHUYHU
7KLVIHDWXUHLGHQWLILHVPRUHWKDQKDOIRIDOOVSDP0HVVDJHVDUHHLWKHUERXQFHGRU
EODFNKROHG GHOHWHG ZLWKRXWUHDFKLQJWKHLQWHQGHGUHFLSLHQWRUDQ\4XDUDQWLQH
6SHFLILFDOO\%6%FDOFXODWHVWKHPHVVDJHVVSDPVFRUH,IWKHVFRUHLVEHORZ
 DSHUIHFWO\YDOLGPHVVDJHKDVDVFRUHRI WKHPHVVDJHLV
RYHUZKHOPLQJO\GHHPHGVSDPDQGEORFNHG6HH ,QWHUSUHWLQJ+HDGHU)LHOGVRQ
SDJH IRUGHWDLOVRQVSDPVFRUHV
%ODWDQW6SDP%ORFNLQJDSSOLHVWRDOOXVHUVLQDQRUJEXWZRUNVRQO\IRUXVHUV
ZKRVH)LOWHU6WDWXVLV2Q VHH(QDEOHDQG$GMXVW6SDP)LOWHUVRQSDJH  
7KH5HSRUWVSDJHKDVVWDWLVWLFVUHJDUGLQJKRZPDQ\PHVVDJHVDUHFDXJKWE\
%ODWDQW6SDP%ORFNLQJ VHH 5HSRUWVRQSDJH  
7RFRQILJXUH%ODWDQW6SDP%ORFNLQJ

 *RWRWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRUWKHUHOHYDQWRUJ
 8QGHU,QERXQG6HUYLFHVFOLFN6SDP)LOWHULQJ
 8QGHU%ODWDQW6SDP%ORFNLQJFKRRVHRQHRIWKHIROORZLQJRSWLRQV

%6%2II'LVDEOHVWKLVIHDWXUHIRUWKHRUJ

%RXQFH%RXQFHVREYLRXVVSDPEDFNWRWKHVHQGHUZLWKWKHHUURU
PHVVDJH(55250HVVDJHUHIXVHG

%ODFNKROH'HOHWHVREYLRXVVSDPZLWKRXWVHQGLQJDUHWXUQHUURU)URP
WKHVHQGHU
VSHUVSHFWLYHWKHPHVVDJHKDVEHHQDFFHSWHG

1RWH'HSHQGLQJRQ\RXUVHUYLFHSDFNDJH%ODWDQW6SDP%ORFNLQJPLJKWDOZD\V
EHVHWWRD%ODFNKROHGLVSRVLWLRQ

(QDEOH%6%ZLWKRXW$GGLWLRQDO)LOWHULQJ
6RPHWLPHV\RXPLJKWZDQWWRHQDEOHRQO\%ODWDQW6SDP%ORFNLQJIRUDQ
RUJDQL]DWLRQZLWKRXWDQ\DGGLWLRQDOILOWHULQJ
 (QDEOH%ODWDQW6SDP%ORFNLQJIRUWKHRUJDQL]DWLRQZLWKHLWKHUWKH%RXQFHRU
%ODFNKROH'LVSRVLWLRQ
 8QGHU6SDP'LVSRVLWLRQVHOHFW0HVVDJH+HDGHU7DJJLQJ
 )RUWKHRUJV'HIDXOW8VHU DQGDQ\H[LVWLQJXVHUV PDNHVXUHWKH)LOWHU
6WDWXVLV2Q JRWR6SDP)LOWHUVRQWKHXVHUV2YHUYLHZSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$OOREYLRXVVSDPZLOOEHHOLPLQDWHGZLWKRXWUHDFKLQJWKHGDWDFHQWHURU\RXU
VHUYHU$Q\UHPDLQLQJVSDPGHWHFWHGE\WKHILOWHUVLVWDJJHGZLWKDVSDP
VFRUHZULWWHQLQWKH+HDGHUDQGWKHQGHOLYHUHGWRXVHUV

&RQILJXUH1XOO6HQGHU'LVSRVLWLRQ
1XOO6HQGHU'LVSRVLWLRQLVDQRUJOHYHOVHWWLQJRQWKH6SDP)LOWHUVSDJHWKDWOHWV
\RXFKRRVHKRZWRGLVSRVHRIPHVVDJHVWKDWGRQRWLQFOXGHDQ6073HQYHORSH
VHQGHUDGGUHVV
7RFRQILJXUH1XOO6HQGHU'LVSRVLWLRQ

6HOHFWRQHRIWKHIROORZLQJRSWLRQV

,JQRUH/HWWKHPHVVDJHE\SDVVWKLVILOWHU2WKHUILOWHUVVWLOODSSO\

8VHU4XDUDQWLQH6HQGWKHPHVVDJHWRWKHUHFLSLHQWVTXDUDQWLQH

%ODFNKROH'HOHWHWKHPHVVDJH

%RXQFH5HWXUQWKHPHVVDJHWRWKHVHQGHU
<RXFDQHQWHUWH[WWRVHUYHDVWKHERXQFHPHVVDJH,I\RXHQWHUWH[WLWPXVW
EHJLQZLWKRUIROORZHGE\WZRGLJLWVDVSDFHDQG\RXUWH[W7KLVVWUXFWXUH
IROORZVWKHIRUPDWRI6073UHSO\FRGHV)RUH[DPSOH7UDQVDFWLRQIDLOHG
,I\RXOHDYHWKLVILHOGEODQNWKHIROORZLQJPHVVDJHLVXVHG
'RPDLQGRHVQRWDFFHSWGHOLYHU\UHSRUWPHVVDJHV

1RWH,QRUGHUWRGHOLYHUYDOLGPHVVDJHVWKDWGRQRWLQFOXGHDQ6073HQYHORSH
VHQGHUDGGUHVVOLNHYRLFHPDLORUYDFDWLRQUHVSRQGHUVXVH&RQWHQW0DQDJHUWR
FUHDWHDFXVWRPILOWHU6HH&UHDWH)LOWHUVWR$OORZ9DOLG1XOO6HQGHU0HVVDJHV
RQSDJH IRUPRUHLQIRUPDWLRQ

&RQILJXUH1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQ
1RWH7KHVHRSWLRQVDUHDYDLODEOHRQO\LI\RXKDYHEHHQSURYLVLRQHGZLWK

2XWERXQG6HUYLFHV,I\RXFRQILJXUH2XWERXQG6HUYLFHVIRU\RXUPDLOVHUYHUWKHQ
WKHV\VWHPDGGVDGLJLWDOVLJQDWXUHWRHDFKRI\RXURXWERXQGPHVVDJHV
1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQLVWKHSURFHVVE\ZKLFKWKHV\VWHPH[DPLQHV
1'5VIRUWKHSUHVHQFHRIDQ6073HQYHORSHVHQGHUDGGUHVVDQGIRUWKH
PHVVDJHVHFXULW\VHUYLFHVGLJLWDOVLJQDWXUH
:KLOHWKLVILOWHULVDQDVSHFWRIVSDPILOWHULQJLWUXQVDWWKHYHU\EHJLQQLQJRIWKH
PHVVDJHILOWHULQJSURFHVVWRLPPHGLDWHO\GLVSRVHRIPHVVDJHVOLNHLQYDOLG1'5V
:KHWKHURUQRW\RXKDYHFRQILJXUHG2XWERXQG6HUYLFHVIRU\RXPDLOVHUYHUZH
UHFRPPHQGWKDW\RXWXUQWKLVILOWHURQ:KHQWKHILOWHULVRQDQGLWFDWFKHVD
PHVVDJHWKHV\VWHPORRNVDKHDGWR&RQWHQW0DQDJHUWRVHHZKHWKHULWLV
FRQILJXUHGWROHWPHVVDJHVE\SDVVWKHMXQNILOWHUVDQGDOORZYDOLGHPDLOWKDWGRHV
QRWKDYHDQ6073HQYHORSHVHQGHUDGGUHVV8QGHUWKHVHFLUFXPVWDQFHV\RX
FDQOHWYDOLGPHVVDJHVSDVVWKURXJKWRWKHLUUHFLSLHQWVLQER[HV

6SDP)LOWHUV



,IWKLVILOWHULVRIIWKHQWKHV\VWHPGRHVQRWORRNDKHDGWR&RQWHQW0DQDJHUDQG
\RXGRQRWKDYHWKHRSWLRQWROHWYDOLGQXOOVHQGHUDGGUHVVPHVVDJHVSDVV
WKURXJKWRWKHLUUHFLSLHQWVLQER[HV
)RULQIRUPDWLRQDERXWKRZWRFUHDWHD&RQWHQW0DQDJHUILOWHUWKDWDOORZVYDOLGQXOO
VHQGHUDGGUHVVPHVVDJHVVHH&UHDWH)LOWHUVWR$OORZ9DOLG1XOO6HQGHU
0HVVDJHVRQSDJH 
7RFRQILJXUH1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQ

8VHWKHIROORZLQJRSWLRQVWRWXUQ1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQRQRURIIDQG
WRVHWWKHOHQJWKRIWLPHGXULQJZKLFKWKHV\VWHPFDQDFFHSWWKHGLJLWDOVLJQDWXUH

2Q2II6HOHFW2QRU2IIWRWXUQ1XOO6HQGHU+HDGHU7DJ9DOLGDWLRQRQRURII
2Q$Q\PHVVDJHWKDWGRHVQRWLQFOXGHDQ6073HQYHORSHVHQGHUDGGUHVV
EXWGRHVLQFOXGHWKHPHVVDJHVHFXULW\VHUYLFHVGLJLWDOVLJQDWXUHE\SDVVHV
WKLVILOWHU$OORWKHUPHVVDJHVWKDWGRQRWLQFOXGHDQ6073HQYHORSHVHQGHU
DGGUHVVDUHGLVSRVHGRIDFFRUGLQJWR\RXU1XOO6HQGHU'LVSRVLWLRQVHWWLQJV
DQGDFFRUGLQJWRKRZ&RQWHQW0DQDJHULVFRQILJXUHG
2II$Q\PHVVDJHZLWKRXWDQ6073HQYHORSHVHQGHUDGGUHVVLVGLVSRVHGRI
DFFRUGLQJWR\RXU1XOO6HQGHU'LVSRVLWLRQVHWWLQJV

9DOLGDWHUHSRUWVXSWRBBBKRXUVDIWHUPHVVDJHGHOLYHU\(QWHUWKHQXPEHU
RIKRXUVWKDWWKHGLJLWDOVLJQDWXUHLVFRQVLGHUHGYDOLG$IWHUWKDWQXPEHURI
KRXUVWKHVLJQDWXUHH[SLUHVDQGPHVVDJHVZLWKDQH[SLUHGVLJQDWXUHDUH
WUHDWHGWKHVDPHDVPHVVDJHVZLWKQRVLJQDWXUH

&RQILJXUH6SDP'LVSRVLWLRQIRUDQ2UJDQL]DWLRQ
7RGHWHUPLQHZKDWWRGRZLWKILOWHUHGVSDP\RXVHOHFWDVSDPGLVSRVLWLRQ'RWKLV
DWWKHRUJOHYHOZKLFKVHWVWKHGLVSRVLWLRQIRUDOOXVHUVLQWKDWRUJDQL]DWLRQ
7RFRQILJXUH6SDP'LVSRVLWLRQ

 *RWRWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRUWKHRUJ
 8QGHU,QERXQG6HUYLFHVFOLFN6SDP)LOWHULQJ
 &KRRVHWKH6SDP'LVSRVLWLRQ



8VHU4XDUDQWLQH)LOWHUHGVSDPIRUHDFKXVHULQWKHRUJLVVHQWWRDVHSDUDWH
8VHU4XDUDQWLQH$GPLQLVWUDWRUVFDQPDQDJHWKLV4XDUDQWLQHIURPWKHXVHUV
2YHUYLHZSDJH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,I4XDUDQWLQH6XPPDU\LVDOVRHQDEOHGIRUWKHRUJ XQGHU1RWLILFDWLRQV HDFK


XVHUUHFHLYHVDSHULRGLFVXPPDU\RIUHFHQWO\TXDUDQWLQHGPHVVDJHV,I8VHU
$FFHVVLVHQDEOHGIRUWKHRUJDVZHOOXVHUVFDQPDQDJHWKHLURZQ
TXDUDQWLQHGPHVVDJHVLQWKH0HVVDJH&HQWHU6HH0DQDJH4XDUDQWLQHG
0HVVDJHVRQSDJH DQG(QDEOH'LVDEOH0HVVDJH&HQWHU$FFHVVRQ
SDJH 

4XDUDQWLQH5HGLUHFW'HOLYHUVDOOXVHUVILOWHUHGVSDPWRDVLQJOH
DGPLQLVWUDWRUV4XDUDQWLQHWKHRQHDVVRFLDWHGZLWKWKHDGGUHVVHQWHUHG
KHUH(QWHUWKHSULPDU\DGGUHVV QRWDQDOLDV RIDXVHUZKRKDVEHHQDGGHG
WRWKHPHVVDJHVHFXULW\VHUYLFHKDVDGPLQLVWUDWLYHSULYLOHJHVIRUWKLVRUJDQG
LVORFDWHGXQGHUWKHVDPHHPDLOFRQILJDVWKLVRUJDQL]DWLRQ
6HOHFWWKLVRSWLRQLI\RXGRQWZDQWWRVRUWTXDUDQWLQHGVSDPE\XVHUDQGLI
\RXGRQWZDQWXVHUVWRPDQDJHWKHLURZQVSDP7KHDGPLQLVWUDWRUPXVW
UHYLHZDQGGHOLYHUDOOXVHUVOHJLWLPDWHPHVVDJHVIURPWKHVKDUHG
4XDUDQWLQHHLWKHUIURPWKHDGPLQLVWUDWRUV8VHU4XDUDQWLQHLQWKH
$GPLQLVWUDWLRQ&RQVROHRUIURPWKHDGPLQLVWUDWRUV0HVVDJH&HQWHU 7KH
$GPLQLVWUDWLRQ&RQVROHFDQGLVSOD\PHVVDJHVDWRQFH0HVVDJH
&HQWHUFDQGLVSOD\DQXQOLPLWHGQXPEHURIPHVVDJHVDQG0HVVDJH&HQWHU
&ODVVLFFDQGLVSOD\PHVVDJHV
,I4XDUDQWLQH6XPPDU\LVHQDEOHGIRUWKHRUJ XQGHU1RWLILFDWLRQV WKLV
DGPLQLVWUDWRUUHFHLYHVDSHULRGLFVXPPDU\RIUHFHQWO\TXDUDQWLQHGPHVVDJHV
IRUWKHHQWLUHRUJ,I\RXFKRRVHWKLVGLVSRVLWLRQPDNHVXUHWRGLVDEOH8VHU
$FFHVVSHUPLVVLRQVWRWKH0HVVDJH&HQWHUIRUDOOXVHUVLQWKHRUJ
6HH0DQDJH4XDUDQWLQHG0HVVDJHVRQSDJH DQG(QDEOH'LVDEOH
0HVVDJH&HQWHU$FFHVVRQSDJH 
:$51,1*7KHDGPLQLVWUDWRUV4XDUDQWLQHVKRXOGEHFKHFNHGUHJXODUO\WR
IRUZDUGDQ\OHJLWLPDWHPHVVDJHVWKDWZHUHDFFLGHQWDOO\TXDUDQWLQHG

0HVVDJH+HDGHU7DJJLQJ6HQGVILOWHUHGVSDPIRUWKLVRUJWR\RXUHPDLO
VHUYHUZLWKDVSDPVFRUHZULWWHQLQWKHKHDGHU7KHPHVVDJHFDQWKHQEH
SURFHVVHGDWDGHGLFDWHGORFDWLRQRQ\RXUVHUYHURURQHDFKXVHU
VHPDLO
FOLHQW1RVSDPPHVVDJHVDUHILOWHUHG
)RUWKLVGLVSRVLWLRQWREHHIIHFWLYH\RXPXVWVHWXSUXOHVRQWKHUHFHLYLQJ
HPDLOVHUYHUIRUSURFHVVLQJVSDPEDVHGRQLWVVSDPVFRUH
:$51,1*:LWKWKLVGLVSRVLWLRQDOOVSDPIRUXVHUVLQWKLVRUJLVGHOLYHUHGWR
\RXUHPDLOVHUYHULQWDFWDORQJZLWKJRRGWUDIILF7KLVLVDQDGYDQFHGVHWWLQJ
IRUDGPLQLVWUDWRUVZKRZDQWWRFUHDWHWKHLURZQUXOHVIRUILOWHULQJVSDPRUZKR
GRQWZDQWWRILOWHUVSDPEH\RQGZKDWLVFDXJKWE\%ODWDQW6SDP%ORFNLQJ
7KLVVHWWLQJLVQRWRWKHUZLVHUHFRPPHQGHG

(QDEOHDQG$GMXVW6SDP)LOWHUV

6SDP)LOWHUV



<RXHQDEOHVSDPILOWHULQJDQGDGMXVWKRZDJJUHVVLYHO\\RXZDQWWRILOWHUXQGHU
6SDP)LOWHULQJRQDXVHUV2YHUYLHZSDJH'RLQJWKLVIRUD'HIDXOW8VHUDSSOLHV
WKHVHVHWWLQJVWRDOOQHZXVHUVLQDQ\RUJWKH'HIDXOW8VHULVDVVLJQHGWR'RLQJ
WKLVIRUDQ\RWKHUXVHUDSSOLHVWKHVHWWLQJVRQO\WRWKDWXVHU<RXFDQVHWDQRYHUDOO
OHYHORIDJJUHVVLYHQHVVIRUILOWHULQJDOOW\SHVRIVSDP %XON(PDLO WKHQDGMXVW
VHSDUDWHILOWHUVIRUPRUHDJJUHVVLYHILOWHULQJRIVSHFLILFVSDPFDWHJRULHV
1RWH0HVVDJHVIURPDSSURYHGVHQGHUVRUPHVVDJHVWKDWFRQWDLQDSSURYHG

FRQWHQWE\SDVVDOOVSDPILOWHULQJ
7RHQDEOHDQGDGMXVWXVHUOHYHOVSDPILOWHUV

 2SHQDXVHUV6SDP)LOWHUVSDJH
 6HW)LOWHU6WDWXVWR2Q
7KLVHQDEOHVERWK%ODWDQW6SDP%ORFNLQJ LILWVDOVRHQDEOHGIRUWKHRUJ DQG
WKHFDWHJRU\ILOWHUV,IWKLVVHWWLQJLV2IIQRVSDPILOWHULQJRFFXUV
 8QGHU)LOWHU6HQVLWLYLW\VHWWKH%XON(PDLODQGLQGLYLGXDOFDWHJRU\ILOWHUV

$GMXVWWKH%XON(PDLOILOWHUIRUKRZDJJUHVVLYHO\WRILOWHUVSDPWKDWJHWVE\
%ODWDQW6SDP%ORFNLQJ%XONHPDLOVHWVDEDVHOHYHOIRUILOWHULQJDOOW\SHV
RIVSDPLQFOXGLQJVSDPLQWKHLQGLYLGXDOFDWHJRULHV

2SWLRQDOO\VHWILOWHUOHYHOVIRUPRUHDJJUHVVLYHILOWHULQJRILQGLYLGXDOVSDP
FDWHJRULHVZKLFKLQFOXGH6H[XDOO\([SOLFLW*HW5LFK4XLFN6SHFLDO
2IIHUVDQG5DFLDOO\,QVHQVLWLYH:KHQWKHLQGLYLGXDOFDWHJRU\ILOWHUVDUH
RQWKH\PXOWLSO\WKH%XON(PDLOVSDPOHYHODQGLQFUHDVHWKHQXPEHURI
PHVVDJHVWKDWJHWLGHQWLILHGDVVSDP

,PSRUWDQW5HFRPPHQG6HWWLQJV
,QRUGHUWRDFKLHYHWKHPRVWHIIHFWLYHVSDPILOWHULQJFDSWXULQJWKHPRVW
VSDPZKLOHPLQLPL]LQJWKHTXDUDQWLQLQJRIYDOLGPHVVDJHV UHIHUUHGWRDVD
IDOVHSRVLWLYH ZHUHFRPPHQGWKHIROORZLQJVHWWLQJVIRU\RXU6SDP)LOWHUV

%XON)LOWHU6HWWR

&DWHJRU\)LOWHUV VXFKDV6SHFLDO2IIHUILOWHU 6HWWR2II

,I\RXUHFHLYHSULPDULO\QRQ(QJOLVKPHVVDJHVZHUHFRPPHQG

%XON)LOWHU6HWWR

&DWHJRU\)LOWHUV VXFKDV6SHFLDO2IIHUILOWHU 6HWWR2II

8VHUPD\DGMXVWWKHLUILOWHUYDOXHVKLJKHUIRUPRUHVWULQJHQWILOWHULQJEXW
VKRXOGEHDZDUHWKDWVRPHYDOLGPHVVDJHVPLJKWEHFDSWXUHGDQGVKRXOG
WKHUHIRUHFKHFNWKHLUTXDUDQWLQHVIUHTXHQWO\)RUPRUHWLSVRQVHWWLQJVVHH
)LQH7XQH6SDP)LOWHUVRQSDJH 
 &OLFN6DYHZKHQ\RXKDYHILQLVKHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+RZVSDPLVKDQGOHGZKHQLWLVLGHQWLILHGE\WKHVHILOWHUVGHSHQGVRQWKHVSDP
GLVSRVLWLRQGHILQHGIRUWKHXVHUVRUJDQL]DWLRQ)RUPRUHLQIRUPDWLRQVHH
&RQILJXUH6SDP'LVSRVLWLRQIRUDQ2UJDQL]DWLRQRQSDJH 

)LQH7XQH6SDP)LOWHUV
$GMXVWLQJVSDPILOWHUVUHTXLUHVVWULNLQJDJRRGEDODQFHEHWZHHQFDWFKLQJWKHPRVW
VSDPSRVVLEOHZKLOHQRWIDOVHO\LGHQWLI\LQJOHJLWLPDWHPHVVDJHVDVVSDP'RWKLV
DWVHUYLFHLQLWLDWLRQDQGSHULRGLFDOO\DIWHUZDUGVWRDFFRPPRGDWHFRQWLQXDO
FDOLEUDWLRQVWKDWWKHPHVVDJHVHFXULW\VHUYLFHPDNHVWRWKHILOWHULQJPHFKDQLVP
$V\RXLQFUHDVHILOWHUOHYHOVWREHPRUHDJJUHVVLYH\RXFDWFKPRUHVSDPEXW\RX
DOVRLQFUHDVHWKHRSSRUWXQLW\IRUIDOVHSRVLWLYHV8VHUVW\SLFDOO\SUHIHUUHFHLYLQJD
IHZVSDPPHVVDJHVRYHUKDYLQJOHJLWLPDWHPHVVDJHVWDJJHGDVVSDPVRLWV
EHVWWRDSSURDFKILQHWXQLQJFRQVHUYDWLYHO\7KHEHVWDSSURDFKLQYROYHVUHSHDWHG
WHVWLQJDQGWKHQPRQLWRULQJ\RXUVXFFHVVDIWHUHDFKDGMXVWPHQW
:HUHFRPPHQGWKHIROORZLQJ
 $GG\RXUFRPSDQ\VFXVWRPHUVYHQGRUVDQGRWKHUFRPPRQDGGUHVVHVDQG
GRPDLQVWR\RXU$SSURYHG6HQGHUVOLVW
 0DNHVXUH%ODWDQW6SDP%ORFNLQJLVHQDEOHGIRU\RXURUJVZKLFK
DXWRPDWLFDOO\EORFNVWKHPRVWREYLRXVVSDP
 %HIRUHDGGLQJXVHUVWRDQRUJFRQILJXUHWKHRUJV'HIDXOW8VHUVRWKH%XON
(PDLOILOWHULVVHWWRDQGDOO&DWHJRU\ILOWHUVDUHVHWWR2II9LHZVSDPUHSRUWV
IRUWKHRUJDQGJHWIHHGEDFNIURPXVHUVWRPRQLWRUWKHHIIHFWLYHQHVVRIWKHVH
VHWWLQJV
 ,IDIWHUWKDWWRRPXFKVSDPRIDOOW\SHVLVJHWWLQJWKURXJKWKHILOWHUVLQFUHDVH
XVHUV%XON(PDLOILOWHUVE\RQHOHYHODQGOHDYHDOOFDWHJRU\ILOWHUVRII'RWKLV
IRUWKHRUJV'HIDXOW8VHUWRDSSO\WRQHZXVHUVDQGIRUH[LVWLQJXVHUVYLD
HDFKXVHUV2YHUYLHZSDJH
 ,IDVSHFLILFFDWHJRU\RIVSDPLVJHWWLQJWKURXJK VXFKDVVSHFLDORIIHUV 
LQFUHDVHWKHVWUHQJWKRIWKDWFDWHJRU\ILOWHUE\RQHOHYHOIRUDOOXVHUV
 ,IXVHUVLQDQRUJDUHLQDILQDQFLDORUOHJDOLQGXVWU\FRQVLGHULQJHQDEOLQJ
,QGXVWU\+HXULVWLFVILOWHUVIRUWKHRUJ ,QGXVWU\+HXULVWLFVLVDQRSWLRQDOIHDWXUH
QRWDYDLODEOHZLWKDOOVHUYLFHSDFNDJHV)RUPRUHLQIRUPDWLRQFRQWDFW\RXU
DFFRXQWPDQDJHU
:KHQ\RXJRWKURXJKWKHFRQILJXUDWLRQSURFHVVNHHSLQPLQG

7KHORZHUWKHVHWWLQJIRU%XON(PDLOWKHKLJKHUDFDWHJRU\ILOWHUVHWWLQJPXVW
EHWRKDYHDQDSSUHFLDEOHHIIHFW

:KHQHYHU\RXLQFUHDVHWKH%XON(PDLOILOWHUWU\UHVHWWLQJFDWHJRU\ILOWHUVWRD
ORZOHYHODQGWKHQLQFUHDVHWKHPDVQHHGHG

0DNHVPDOODGMXVWPHQWVDVQHHGHG&KDQJHRQO\RQHILOWHUDWDWLPHDQG
PRQLWRUUHVXOWVEHIRUH\RXPDNHDGGLWLRQDOFKDQJHV

5DLVLQJDFDWHJRU\ILOWHUVOHYHOUDWKHUWKDQWKH%XON(PDLOILOWHUOHYHOLVPRUH
OLNHO\WRIDOVHO\TXDUDQWLQHOHJLWLPDWHPHVVDJHV

6SDP)LOWHUV



3KLVKLQJ$WWDFNV
6SDP)LOWHULQJDOVRSURYLGHVSURWHFWLRQDJDLQVWSKLVKLQJDWWDFNV
$SKLVKLQJDWWDFNLVDW\SHRIVSDPGLVJXLVHGDVYDOLGHPDLOWKDWLVGHVLJQHGWR
WULFNUHFLSLHQWVLQWRSURYLGLQJLQIRUPDWLRQRUYLVLWLQJDKRVWLOHZHEVLWH)RU
LQVWDQFHDFRPPRQW\SHRISKLVKLQJDWWDFNLVDPHVVDJHVXSSRVHGO\IURPD
EDQNFODLPLQJWKDWDFUHGLWFDUGDQGSDVVZRUGDUHQHHGHG$85/LVSURYLGHGWR
DVLWHDWZKLFKXVHUVFDQHQWHUFUHGLWFDUGLQIRUPDWLRQ7KDWLQIRUPDWLRQLVWKHQ
XVHGLOOHJDOO\
%HFDXVHSKLVKLQJDWWDFNVDUHVHQWLQPDVVWKH\DUHQRUPDOO\GHWHFWHGDQG
VWRSSHGDVVSDP,I\RXVHHDQXPEHURISKLVKLQJDWWDFNVJHWWLQJWKURXJK\RX
FDQZRUNWRVWRSWKHPZLWKWKHIROORZLQJ

7URXEOHVKRRWZK\WKHSKLVKLQJDWWDFNJRWWKURXJK6HH7URXEOHVKRRW6SDP
WKDW*HWV7KURXJKRQSDJH 

,IWKHDWWDFNVDOZD\VFRQWDLQDNH\SKUDVH\RXPD\EHDEOHWRXVH&RQWHQW
0DQDJHUWREORFNWKHPHVVDJHV6HH&UHDWHRU(GLWD&RQWHQW0DQDJHU
)LOWHURQSDJH 

,IWKHDWWDFNVFRPHIURPWKHVDPH,3DGGUHVVVHWXSDPDQXDOEORFNIRUWKDW
,3DGGUHVV6HH0DQXDO,3%ORFN&RQILJXUDWLRQRQSDJH 

%RWQHW$WWDFNV
$ERWQHWLVDSDUWLFXODUO\GDQJHURXVVSDPPLQJWHFKQLTXHWKDWLVULVLQJLQ
SRSXODULW\,QDERWQHWDVSDPPHUH[SORLWVDYLUXVRUV\VWHPYXOQHUDELOLW\WRWDNH
FRQWURORIPDQ\PDFKLQHVDWRQFHWKHQVHQGVVSDPRUYLUXVHVWKURXJKWKHPDOO
%HFDXVHDERWQHWVSDPDWWDFNFRPHVIURPPDQ\GLIIHUHQW,3DGGUHVVHVPDQ\
FRQYHQWLRQDOILOWHUVGRQRWZRUN
7KHPHVVDJHVHFXULW\VHUYLFHXVHVVSHFLDOWHFKQLTXHVWRLGHQWLI\DQGVWRSERWQHW
DWWDFNV2XUERWQHWGHWHFWLRQHQJLQHVWUDFNDKXJHERG\RIHPDLOWRGHWHFW
PHVVDJHVODXQFKHGE\ERWQHWVLPPHGLDWHO\DIWHUWKH\EHJLQ
7KHVHILOWHUVDUHDXWRPDWLF<RXGRQWQHHGWRWDNHDQ\VWHSVWRHQDEOHWKHP

(DUO\'HWHFWLRQ)LOWHULQJ
(DUO\'HWHFWLRQ)LOWHULQJZRUNVRQO\ZKHQ\RXKDYH6SDP)LOWHULQJWXUQHGRQ
ZKLFKLVWKHGHIDXOWVHWWLQJ
<RXFDQWXUQRQ(DUO\'HWHFWLRQ)LOWHULQJIURPWKH9LUXV6HWWLQJVSDJH VHH
&RQILJXUH9LUXV6HWWLQJVIRUDQ2UJDQL]DWLRQRQSDJH  
<RXUPHVVDJHVHFXULW\VHUYLFHFKHFNVIRUQHZDQWLYLUXVGHILQLWLRQILOHXSGDWHV
HYHU\PLQXWHEXWWKHUHLVDOZD\VVRPHGHOD\EHWZHHQWKHGLVFRYHU\RIDYLUXV
DQGLWVLQFOXVLRQLQDGHILQLWLRQILOH/LYHYLUXVHVWKDWKDYHQRWEHHQLQFOXGHGLQ
GHILQLWLRQILOHVDUHUHIHUUHGWRDV]HURKRXUWKUHDWV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQDPHVVDJHLVQRWLPPHGLDWHO\LGHQWLILDEOHDVYLUXVLQIHFWHGEXWKDVDQ
H[HFXWDEOHILOHDWWDFKHGWKDWPHVVDJHLVVHTXHVWHUHGLQWKH(DUO\'HWHFWLRQ
4XDUDQWLQH
0HVVDJHVDUHKHOGLQWKH(DUO\'HWHFWLRQ4XDUDQWLQHIRUKRXUVWRDOORZWLPHIRU
YLUXVGHILQLWLRQILOHVWREHXSGDWHGDQGWKHQWKRVHPHVVDJHVDUHVFDQQHGDJDLQ
IRUYLUXVHVEDVHGRQWKHXSGDWHGGHILQLWLRQV7KRVHPHVVDJHVDUHWKHQGLVSRVHG
RIDFFRUGLQJWR\RXU9LUXV%ORFNLQJVHWWLQJV
$GPLQLVWUDWRUVDQGXVHUVZKRKDYHDFFHVVWRWKH3HQGLQJWDELQ0HVVDJH&HQWHU
FDQVHHPHVVDJHVLQWKH(DUO\'HWHFWLRQ4XDUDQWLQH

2XWERXQG6SDP6FDQQLQJ
2XWERXQG6SDP6FDQQLQJLVGHVLJQHGWRLPSURYHWKHGHOLYHUDELOLW\RIPHVVDJHV
DGGUHVVWKHPLVFRQILJXUDWLRQRIPDLOVHUYHUVDVRSHQUHOD\VDQGEORFNLQWHUQDO
VHQGHUVRIVSDP
)URPWLPHWRWLPHDQRSHQUHOD\WUDQVPLWWLQJPDLOWKURXJKWKH3RVWLQLVHUYHUV
FDXVHVWKH3RVWLQLVHUYHUVWREHDVVRFLDWHGZLWKVSDPP\EHKDYLRUZKLFKWKHQ
UHVXOWVLQEORFNLQJDOOPDLOIURPWKHRIIHQGLQJGRPDLQ
7KHUHPD\DOVREHRFFDVLRQVZKHUHVRPHRQHLQ\RXURUJDQL]DWLRQLVVHQGLQJ
VSDPRUZKHQFRPSXWHUVRQ\RXUQHWZRUNDUHLQIHFWHGDVSDUWRIDERWQHW
:LWK2XWERXQG6SDP6FDQQLQJPHVVDJHVDUHHYDOXDWHGRQDQLQGLYLGXDOEDVLV
DFFRUGLQJWRFRQWHQWYDOLGPHVVDJHVDUHWUDQVPLWWHGQRUPDOO\DQGRIIHQGLQJ
PHVVDJHVDUHERXQFHG ZLWKDUHSO\FRGH 
2XWERXQGPHVVDJHVDUHHYDOXDWHGE\WKHIROORZLQJVHTXHQFHRIILOWHUV
 2XWERXQG9LUXV%ORFNLQJ
 2XWERXQG&RQWHQW0DQDJHU
 2XWERXQG6SDP6FDQQLQJ
 2XWERXQG$WWDFKPHQW0DQDJHU
7KHVHILOWHUVRSHUDWHVRPHZKDWGLIIHUHQWO\WKDQ,QERXQGILOWHUV:LWK,QERXQG
ILOWHUVLIDPHVVDJHLVDSSURYHGE\&RQWHQW0DQDJHUWKHQLWE\SDVVHVWKH6SDP
)LOWHUVUHJDUGOHVVRIVSDPP\FRQWHQW:LWK2XWERXQGILOWHUVHYHQLIDPHVVDJHLV
DSSURYHGE\&RQWHQW0DQDJHULWLVVWLOOVFDQQHGIRUVSDPP\FRQWHQWE\2XWERXQG
6SDP6FDQQLQJ
7KHUHDUHQRFRQWUROVLQWKH$GPLQLVWUDWLRQ&RQVROHZLWKZKLFK\RXFDQFRQILJXUH
2XWERXQG6SDP6FDQQLQJ&RQILJXUDWLRQLVKDQGOHGE\3RVWLQLDGPLQLVWUDWRUV,I
\RXVHHDQXQGXHQXPEHURIERXQFHPHVVDJHVFRQWDFW3RVWLQL&XVWRPHU&DUHWR
GLVFXVV\RXURSWLRQV
7KHQXPEHURIPHVVDJHVFDXJKWE\2XWERXQG6SDP6FDQQLQJLVUHIOHFWHGLQ
2XWERXQGUHSRUWVWKDWLQFOXGHWKHQXPEHUDQGSHUFHQWDJHRIERXQFHGPHVVDJHV

6SDP)LOWHUV



7URXEOHVKRRW)DOVH3RVLWLYHV
2QUDUHRFFDVLRQVOHJLWLPDWHPHVVDJHVFDQEHIDOVHO\ILOWHUHGDVVSDP RIWHQ
FDOOHGIDOVHSRVLWLYHV 2UFRQYHUVHO\PHVVDJHVPLJKWJHWSDVWWKHILOWHUVDQG
UHDFKXVHUVLQER[HV
6RPHFRPPRQUHDVRQVIRUIDOVHSRVLWLYHVLQFOXGH

)LOWHUOHYHOVDUHWRRDJJUHVVLYH
7KHPHVVDJHPLJKWKDYHFKDUDFWHULVWLFVWKDWPDNHLWORRNOLNHVSDPVXFKDV
GLVFODLPHUV85/VGROODUVLJQVPXOWLSOHH[FODPDWLRQSRLQWVDQGOLWWOHRUQR
ERG\FRQWHQWDSDUWIURPDOLQNLPDJHRUILOHDWWDFKPHQW'HSHQGLQJRQ\RXU
ILOWHUOHYHOVWKHVHFKDUDFWHULVWLFVFDQLQFUHDVHWKHOLNHOLKRRGRIDPHVVDJH
EHLQJFDXJKW
,QSDUWLFXODUDJJUHVVLYHFDWHJRU\ILOWHUVFDQIDOVHO\WDJYDOLGPHVVDJHVDV
VSDP7U\ORZHULQJFDWHJRU\VHWWLQJVEHJLQQLQJZLWKWKH6SHFLDO2IIHUILOWHU
%XVLQHVVHVWHQGWRUHFHLYHOHJLWLPDWHHPDLOFRQWDLQLQJFRPPHUFLDOFRQWHQW
VRIDOVHSRVLWLYHVLQWKLVFDWHJRU\DUHPRUHOLNHO\$QDJJUHVVLYH%XON(PDLO
ILOWHUFDQIDOVHO\WDJYDOLGHPDLOVWRREXWVKRXOGGRVROHVVRIWHQWKDQD
FDWHJRU\ILOWHU

$OLVWVHUYRUQHZVJURXSVHUYHUVHQWWKHPHVVDJH
0DLOLQJOLVWVVKDUHPDQ\FKDUDFWHULVWLFVRIVSDP,IWKHVHQGHUDGGUHVVLV
DOZD\VWKHVDPHIRUH[DPSOHOLVWBQDPH#GRPDLQFRPDGGLWWRWKHXVHU
OHYHO$SSURYHG5HFLSLHQWVOLVW

7KHPHVVDJHZDVVHQWE\DQDXWRPDWHGHPDLOVHUYLFHDQGDSSHDUHG
VSRRIHG
7KLVPLJKWLQFOXGHDPHVVDJHIURPDJURXSUHVHUYDWLRQRUDXFWLRQVLWH$GG
WKHVHDGGUHVVHVWR\RXU$SSURYHG6HQGHUVOLVW

7KHVHQGHUDSSHDUVRQWKHRUJOHYHORUXVHUOHYHO%ORFNHG6HQGHUVOLVW
5HPRYHLWIURPWKLVOLVW

([DPLQLQJWKHVSDPVFRUHLQDPHVVDJHVKHDGHUFDQDOVRSURYLGHFOXHVWRZK\LW
ZDVLGHQWLILHGDVVSDP6HH ,QWHUSUHWLQJ+HDGHU)LHOGVRQSDJH 

7URXEOHVKRRW6SDPWKDW*HWV7KURXJK
,IWRRPXFKVSDPLVJHWWLQJWKURXJKWRXVHUVLQER[HVIROORZWKHVHVWHSVWR
GHWHUPLQHZK\




+DVWKHXVHUKDVEHHQDGGHGWRWKHPHVVDJHVHFXULW\VHUYLFH",IQRWDQG
1RQ$FFRXQW%RXQFLQJLVWXUQHGRIIIRUWKHXVHUVGRPDLQDQGQR&DWFKDOO
XVHULVHQDEOHGIRUWKHGRPDLQWKHQPDLOLVGHOLYHUHGWRWKHXVHUZLWKRXW
ILOWHULQJ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HDUFKIRUWKHDGGUHVVRQWKH8VHUVWDE,IDXVHULVQWIRXQGDGGWKH
DGGUHVVWRWKHVHUYLFH

,IWKHDGGUHVVLVDVVRFLDWHGZLWKDQRWKHUXVHUWKDWKDVDOUHDG\EHHQ
DGGHGDGGWKHQHZDGGUHVVDVDXVHUDOLDV6HH0DQDJH8VHU$OLDVHV
RQSDJH 

,IWKHDGGUHVVFRXOGLQVWHDGEHUHFRJQL]HGE\WKHVHUYLFHYLDGRPDLQ
DOLDVLQJFUHDWHDGRPDLQDOLDVIRUWKHXVHUVGRPDLQ6HH$GGD'RPDLQ
IRU)LOWHULQJRQSDJH 

7RHQVXUHWKDWYDOLGXVHUVDUHDGGHGWRWKHVHUYLFHFRQVLGHUDGGLQJ\RXU
XVHUVDXWRPDWLFDOO\6HH$GG8VHUV$XWRPDWLFDOO\WRDQ2UJRQSDJH 


,VWKHXVHUVVSDPILOWHULQJWXUQHGRQ"

*RWR6SDP)LOWHULQJRQWKHXVHUV2YHUYLHZSDJHDQGYHULI\WKDWWKH)LOWHU
6WDWXVLV2Q
,IWKHXVHUKDV8VHU$FFHVVSHUPLVVLRQVWRWXUQWKHLURZQILOWHUVRQDQGRIIDW
WKH0HVVDJH&HQWHUDQGWKHILOWHUVKDYHEHHQWXUQHGRIILQVWUXFWWKHXVHUQRW
WRGRWKLVDQGFRQVLGHUUHPRYLQJWKDWSDUWLFXODUSHUPLVVLRQ6HH&RQWURO
:KDW8VHUV&DQ9LHZDQG0RGLI\RQSDJH 


$UHWKHXVHUVFDWHJRU\ILOWHUVVHWKLJKHQRXJKWRFDWFKVSDP"

*RWR6SDP)LOWHULQJRQWKHXVHUV2YHUYLHZSDJHDQGYHULI\WKDWWKH%XON
(PDLODQGRWKHUFDWHJRU\ILOWHUVDUHVHWKLJKHQRXJK VHH)LQH7XQH6SDP
)LOWHUVRQSDJH  ,IWKH\DUHQWDGMXVWWKHPDFFRUGLQJO\,IWKH\ORRN2.
JRWRWKHQH[WVWHS


:DVWKHPHVVDJHVHQWWRDGLVWULEXWLRQOLVWUDWKHUWKDQDQLQGLYLGXDOXVHU"

6SDP)LOWHUV



,IDPHVVDJHLVVHQWWRDGLVWULEXWLRQRUPDLOLQJOLVWWKDWKDVQWEHHQDGGHGWR
WKHPHVVDJHVHFXULW\VHUYLFHDVDXVHURUXVHUDOLDVLWSDVVHVWKURXJKWR
XVHUVZLWKRXWVSDPILOWHULQJ5HYLHZWKHPHVVDJHVKHDGHUWRGHWHUPLQHWKH
72DGGUHVV VHH ,QWHUSUHWLQJ+HDGHU)LHOGVRQSDJH  WKHQVHDUFKIRU
WKDWDGGUHVVRQWKH8VHUVWDE,IWKHOLVWLVQWIRXQGDGGLWDVDXVHU
<RXPLJKWWKHQDGGDGGLWLRQDOOLVWVDVXVHUDOLDVHVIRUWKDWXVHU DOOOLVWVZLOO
WKHUHIRUHVKDUHWKHVDPH8VHU4XDUDQWLQH 7KLVSURWHFWVDOO\RXUGLVWULEXWLRQ
OLVWVDQGWKHXVHUVRQWKRVHOLVWV6HH$GG'HOHWH0RYH8VHUVRQ
SDJH DQG0DQDJH8VHU$OLDVHVRQSDJH 


:DVWKHPHVVDJHVHQWGLUHFWO\WRDQGDFFHSWHGE\\RXUPDLOVHUYHU
E\SDVVLQJWKHSURWHFWLRQVHUYLFH"

D 6RPHWLPHVXVHUVHPDLOLVGHOLYHUHGWRWKHPIURPPRUHWKDQRQHHPDLO
VHUYHU0HVVDJHVIURPDQRWKHUVHUYHUWKDWLVQWPDSSHGWRDQHPDLO
FRQILJLQWKHPHVVDJHVHFXULW\VHUYLFHGRQWJRWKURXJKWKHGDWDFHQWHU
DQGWKHUHIRUHDUHQWILOWHUHG0DQ\HPDLOFOLHQWVSXWWKHVHPHVVDJHVLQWKH
VDPHLQER[DVILOWHUHGPHVVDJHVVRXVHUVPLJKWEHOLHYHWKH\UHFHLYHG
VSDPIURPD\RXUSURWHFWHGVHUYHU5HYLHZWKHPHVVDJHKHDGHUVWR
PDNHVXUHWKH\LQFOXGHDQHPDLOVHUYHUUHJLVWHUHGZLWKWKHVHUYLFH,IWKH\
GRQWLQIRUPWKHXVHU
E 6RPHVSDPPHUVGRQWIROORZ'16VWDQGDUGVIRUVHOHFWLQJ0;UHFRUGV
7KH\VHQGHPDLOWRWKHKLJKHVWQXPEHUHGVHUYHURUUDQGRPO\SLFNRQH
IURPSRUWVFDQV7RGHWHUPLQHLIWKHPHVVDJHDFWXDOO\SDVVHGWKURXJKWKH
GDWDFHQWHUUHYLHZWKHPHVVDJHKHDGHUVIRUWKHVWULQJVOLVWHGEHORZ WKH
VLJQZLOOEHUHSODFHGE\YDULRXVQXPEHUV ,IDQ\RIWKHVHVWULQJVH[LVWLQ
WKHKHDGHUWKHPHVVDJHGLGSDVVWKURXJKWKHGDWDFHQWHU
exprod#mx#.postini.com
chipmx#.postini.com
chip#mx#.postini.com

F



,IWKHVHVWULQJVGRQWH[LVWLQWKHPHVVDJHKHDGHUWKHPHVVDJHZDV
GHOLYHUHGGLUHFWO\WR\RXUHPDLOVHUYHUE\SDVVLQJGDWDFHQWHUILOWHUV7R
UHPHG\WKLVVHWXS\RXUHPDLOVHUYHURUILUHZDOOWRDFFHSWHPDLORQO\IURP
WKHGDWDFHQWHUV,3UDQJHV6HH6HWWLQJ8S6HFXUH0DLO'HOLYHU\RQ
SDJH 

'LGDORFDOXVHU ZLWKLQ\RXURUJDQL]DWLRQ VHQGWKHPHVVDJH"

8QOHVV\RXUHPDLOVHUYHULVUHFRQILJXUHGWRVHQGDOOHPDLORXWVLGHWKHVHUYHU
UDWKHUWKDQGHOLYHULQJORFDOO\WRORFDOXVHUVPHVVDJHVH[FKDQJHGDPRQJ
XVHUVRQWKHVDPHVHUYHUDUHQWSURFHVVHGE\WKHGDWDFHQWHUDQGWKHUHIRUH
DUHQWILOWHUHGIRUVSDP5HYLHZWKHKHDGHUVWRVHHLIWKHHPDLOZDVVHQWIURP
VRPHRQHRQWKHUHFLSLHQWVVDPHVHUYHU,ILWZDVUHFRQILJXUHWKLVVHUYHUWR
VHQGDOOHPDLORXWVLGHVRLWVSURFHVVHGE\WKHGDWDFHQWHU




:DVWKHVHQGHU
VDGGUHVVLQWKHXVHURURUJOHYHO$SSURYHG6HQGHUVOLVW"

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,IWKHVHQGHURUVHQGHUVGRPDLQLVRQDQ$SSURYHG6HQGHUVOLVWHLWKHUWKH
XVHUVSHUVRQDOOLVWRUDOLVWGHILQHGIRUWKHXVHUVRUJPHVVDJHVIURPWKRVH
VHQGHUVDUHGHOLYHUHGUHJDUGOHVVRIVSDPOLNHFRQWHQW7KLVLVDOVRWKHFDVHLI
WKHVSDPPHUKDVVSRRIHGWKHVHQGHUDGGUHVVVRLWPDWFKHVDQ$SSURYHG
VHQGHU5HYLHZWKHXVHUDQGRUJOHYHOOLVWVDQGGHOHWHDQ\NQRZQVSDPPHUV
5HPHPEHUWKDWXVHUVGRQWKDYHYLVLELOLW\RIWKHLURUJV$SSURYHG6HQGHUVOLVW
VRWKH\PLJKWEHFRQIXVHGDVWRZK\VSDPIURPDVHQGHURQWKLVOLVWZRXOGQRW
EHILOWHUHG


+DVWKHXVHUDGGHGKLVRUKHURZQDGGUHVVRUGRPDLQDVDQ$SSURYHG
PDLOLQJOLVWDWWKH0HVVDJH&HQWHU"

,IVRDOOVSDPDGGUHVVHGWRWKHXVHUUHJDUGOHVVRIDQ\VSDPVHWWLQJVLV
GHOLYHUHGWRWKDWXVHUVLQER[/RJLQWRWKH0HVVDJH&HQWHUDQGUHPRYHWKDW
XVHUVDGGUHVVRUGRPDLQIURPWKLVOLVW7KHQOHWWKHXVHUNQRZZK\DGGLQJ
\RXURZQDGGUHVVRUGRPDLQKHUHLVQRWDJRRGLGHD


'RHVWKHHPDLOFRQWHQWKDYHHQRXJKVSDPFKDUDFWHULVWLFVWRWULJJHU
ILOWHULQJ"

,QJHQHUDOLIDOOSULRUVWHSVKDYHWXUQHGRXWWREHIDOVHWKHVSDPGLGQRWKDYH
VXIILFLHQWVSDPFKDUDFWHULVWLFVWREHILOWHUHG&RQILUPWKLVE\FKHFNLQJWKH
PHVVDJHKHDGHUIRULWVVSDPVFRUH VHH ,QWHUSUHWLQJ+HDGHU)LHOGVRQ
SDJH  
,QWKLVFDVHSOHDVHHQFORVHWKHPHVVDJHDVDQDWWDFKPHQWWRDQHPDLODQG
VHQGWKHPHVVDJHWR6XSSRUW%\VHQGLQJWKHVSDPDVDQDWWDFKPHQW
DQDO\VLVFDQEHSHUIRUPHGRQFRS\RIWKHRULJLQDOHPDLOZLWKKHDGHUVLQWDFW
RWKHUZLVHWKHPHVVDJHZLOOEHXQXVDEOH'DWDFHQWHUHQJLQHHUVHYDOXDWH
WKHVHPHVVDJHWRPDNHLPSURYHPHQWVWRWKHILOWHULQJHQJLQH7KHPHVVDJHV
DUHXVHGIRUVWDWLVWLFDODQDO\VLV
,I\RXKDYHIXUWKHUTXHVWLRQVSOHDVHFRQWDFW6XSSRUW

:KHQ6SDP6WLOO*HWV7KURXJK
,I\RXILQGWKDWDODUJHDPRXQWRIVSDPLVVWLOOVOLSSLQJWKURXJKWKHILOWHUVIROORZWKH
VWHSVEHORZ


$GGUHSHDWVSDPPHUVWRWKHXVHURURUJOHYHO%ORFNHG6HQGHUVOLVW

7KLVPD\EHHIIHFWLYHIRUDVKRUWWLPHDVORQJDVWKHVSDPPHUVGRQRW
FKDQJHWKHLUDGGUHVVHV6SDPPHUVIUHTXHQWO\UHQDPHWKHLUVHQGLQJGRPDLQV
RUDGGUHVVHVKRZHYHULQZKLFKFDVHLWVEHWWHUWRVHWXSDPDQXDO,3EORFN
VHHEHORZ 


6HWXSPDQXDO,3EORFNVDJDLQVWWKHRIIHQGLQJVLWHVWRSUHYHQWPRUHVSDP
IURPWKHVDPH,3DGGUHVV

6SDP)LOWHUV



6SDPPHUFDQFKDQJHWKHLUVHQGLQJGRPDLQVRUDGGUHVVHVEXWLWVPRUH
GLIILFXOWWRFKDQJHWKHLUVHQGLQJ,3DGGUHVVHV%ORFNLQJWKH,3DGGUHVVHVIURP
\RXUVHUYHUFDQWKHUHIRUHEHDQHIIHFWLYHZD\WRHOLPLQDWHVSDPIURPWKRVH
VRXUFHV
D /RFDWHWKHVHQGHUV,3'LIIHUHQWHPDLOFOLHQWVKDYHGLIIHUHQWPHWKRGVIRU
GRLQJWKLV,Q2XWORRNRSHQWKHVSDPPHVVDJHLQ\RXUPDLOER[DQGVHOHFW
9LHZ!2SWLRQV7KH2SWLRQVZLQGRZDSSHDUV6FUROOGRZQLQWKH,QWHUQHW
KHDGHUVZLQGRZXQWLO\RXVHHWKH,3DGGUHVVIROORZLQJWKHSKUDVH
5HFHLYHGIURPVRXUFH7KLVLVWKH,3DGGUHVVRIWKHVSDPPHU RUWKH
RSHQUHOD\LQWHUPHGLDU\XVHGE\WKHVSDPPHU 
:$51,1*'RQWLQDGYHUWHQWO\EORFNWKHSURWHFWLRQVHUYLFH,3DVWKDW,3DOVR

DSSHDUVLQWKHKHDGHU%ORFNLQJ,3$GGUHVVHVUHTXLUHV0DQXDO,3%ORFNLQJ
SULYLOHJHV,IWKHRSWLRQVOLVWHGEHORZDUHQWDYDLODEOHFRQWDFWDQDGPLQLVWUDWRU
ZKRKDVWKHQHFHVVDU\SULYLOHJHV
E ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWRWKH,QERXQG6HUYHUVWDEIRUWKHPDLO
VHUYHUWKDWVJHWWLQJWRRPXFKVSDP &KRRVHWKHVHUYHUVHPDLOFRQILJ
IURPWKH&KRRVH2UJOLVWDWWKHWRSRIPRVWSDJHVWKHQFOLFNWKHWDE 
F

2QWKH&RQQHFWLRQ0DQDJHUSDJHFOLFNWKH%ORFNDQ,3OLQNORFDWHGLQ
WKHORZHUULJKWKDQGVHFWLRQRIWKHSDJH

G )LOORXWWKH0DQXDO,3%ORFNLQJIRUPZLWKWKH,3DGGUHVVRUUDQJHVHOHFWD
GLVSRVLWLRQDQGVHWGXUDWLRQWRGD\V'XHWR81,;FDOHQGDU
RYHUIORZGRQRWVHWDQH[SLUDWLRQRYHUGD\V7KLVDPRXQWRIWLPHZLOO
FDXVHWKHDXWRPDWLFEORFNWRWDNHSUHFHGHQFHRYHUWKHPDQXDOEORFN
&OLFN6XEPLWZKHQ\RXUHGRQH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

9LUXV%ORFNLQJ

&KDSWHU 

/HYHOVRI3URWHFWLRQ
<RXUPHVVDJHVHFXULW\VHUYLFHRIIHUVPXOWLSOHOHYHOVRISURWHFWLRQDJDLQVWYLUXVHV
LQFOXGLQJWKHXVHRIYLUXVGHWHFWLRQHQJLQHVHDUO\GHWHFWLRQILOWHULQJSURWHFWLRQ
DJDLQVW]HURKRXUWKUHDWVDQGDQWLYLUXVKHXULVWLFV7KLVVHFWLRQGHVFULEHVHDFK
OHYHORISURWHFWLRQ

2O\PSXV/LEUDU\RI9LUXV'HILQLWLRQV
*RRJOHZRUNVDVDQ$QWLYLUXV'HYHORSPHQW3DUWQHUZLWK0F$IHHDQGXVHVWKH
VDPHWHFKQRORJ\HPSOR\HGLQ0F$IHH$QWLYLUXVVRIWZDUHWRGHYHORSWKH2O\PSXV
OLEUDU\RIYLUXVGHILQLWLRQV7KHHPDLOSURWHFWLRQVHUYLFHFKHFNVIRUYLUXVGHILQLWLRQ
XSGDWHVHYHU\PLQXWHIURP0F$IHHDQGW\SLFDOO\UHFHLYHVXSGDWHVEHIRUHWKH\
DUHDYDLODEOHWRDOO0F$IHHFXVWRPHUV
,QFRPLQJHPDLOLVILUVWVFDQQHGIRUYLUXVHVE\WKH0F$IHHDQWLYLUXVHQJLQH

$XWKHQWLXP$QWLYLUXV(QJLQH
7KHPHVVDJHVHFXULW\VHUYLFHDOVRFKHFNVHYHU\PLQXWHIRUYLUXVGHILQLWLRQ
XSGDWHVIURP$XWKHQWLXP
$Q\LQFRPLQJHPDLOWKDWLVGHWHUPLQHGWREHYLUXVIUHHE\WKH2O\PSXVOLEUDU\LV
VXEMHFWHGWRDVHFRQGVFDQIURPWKH$XWKHQWLXP$QWLYLUXVHQJLQH

(DUO\'HWHFWLRQ)LOWHULQJ
(YHQWKRXJK\RXUPHVVDJHVHFXULW\VHUYLFHFKHFNVIRUQHZDQWLYLUXVGHILQLWLRQILOH
XSGDWHVHYHU\PLQXWHWKHUHLVDOZD\VVRPHGHOD\EHWZHHQWKHGLVFRYHU\RID
YLUXVDQGLWVLQFOXVLRQLQDGHILQLWLRQILOH/LYHYLUXVHVWKDWKDYHQRWEHHQLQFOXGHG
LQGHILQLWLRQILOHVDUHUHIHUUHGWRDV]HURKRXUWKUHDWV

9LUXV%ORFNLQJ



:KHQ\RXWXUQRQ(DUO\'HWHFWLRQ)LOWHULQJDPHVVDJHWKDWLVQRWLPPHGLDWHO\
LGHQWLILDEOHDVYLUXVLQIHFWHGEXWKDVDQH[HFXWDEOHILOHDWWDFKHGLVVHTXHVWHUHGLQ
WKH(DUO\'HWHFWLRQ4XDUDQWLQH
0HVVDJHVDUHKHOGLQWKH(DUO\'HWHFWLRQ4XDUDQWLQHIRUKRXUVWRDOORZWLPHIRU
YLUXVGHILQLWLRQILOHVWREHXSGDWHGDQGWKHQWKRVHPHVVDJHVDUHVFDQQHGDJDLQ
IRUYLUXVHVEDVHGRQWKHXSGDWHGGHILQLWLRQV7KRVHPHVVDJHVDUHWKHQGLVSRVHG
RIDFFRUGLQJWR\RXU9LUXV%ORFNLQJVHWWLQJV
$GPLQLVWUDWRUVDQGXVHUVZKRKDYHDFFHVVWRWKH3HQGLQJWDELQ0HVVDJH&HQWHU
FDQVHHPHVVDJHVLQWKH(DUO\'HWHFWLRQ4XDUDQWLQH

,I\RXGRQWSURYLGHDFFHVVWR0HVVDJH&HQWHU IRUH[DPSOHWRSUHYHQWXVHUV
IURPIRUZDUGLQJSRVVLEOHYLUXVHVIURPWKH3HQGLQJWDE \RXFDQYLHZWKHVH
PHVVDJHVLQ\RXURZQDGPLQLVWUDWLYHTXDUDQWLQHE\XVLQJWKH(DUO\'HWHFWLRQ
3HQGLQJ ILOWHU)RULQIRUPDWLRQDERXWYLHZLQJ\RXUDGPLQLVWUDWLYHTXDUDQWLQHVHH
$FFHVVD4XDUDQWLQHRQSDJH 
+HDGHUVIRUPHVVDJHVLQWKH(DUO\'HWHFWLRQ4XDUDQWLQHLQFOXGHWKHIROORZLQJ
OLQH
X-pstn-neptune-cave-rslt: pbox

(DUO\'HWHFWLRQ)LOWHULQJLVWDUJHWHGWRWKHIROORZLQJVLWXDWLRQV



<RXZDQWWROHWH[HFXWDEOHILOHVSDVVWKURXJK\RXUHPDLOV\VWHP<RXFDQ
FRQILJXUH$WWDFKPHQW0DQDJHUWROHWH[HFXWDEOHILOHVWKURXJKDQGKDYH(DUO\
'HWHFWLRQ)LOWHULQJH[DPLQHWKRVHILOHVIRUYLUXVHV)LOHVWKDWDUHYLUXVLQIHFWHG
DUHGLVSRVHGRISHU\RXU9LUXV%ORFNLQJVHWWLQJVDQGFOHDQILOHVDUHDOORZHG
WKURXJKWRWKHLUGHVWLQDWLRQV

,PSOHPHQWDWLRQVRIWKHPHVVDJHVHFXULW\V\VWHPWKDWGRQRWLQFOXGH
$WWDFKPHQW0DQDJHU,QWKLVFDVH\RXFDQXVH(DUO\'HWHFWLRQ)LOWHULQJWR
VFDQPHVVDJHVIRUKDUPIXODWWDFKPHQWV

/RZYROXPHRUWDUJHWVSHFLILFDWWDFNV IRUH[DPSOHLIDVPDOOQXPEHURI\RXU
XVHUVDUHWKHVXEMHFWRIDQDWWDFNE\PHVVDJHVZLWKYLUXVSD\ORDGV 

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$GGLWLRQDO=HUR+RXU7KUHDW3URWHFWLRQ
7KHIROORZLQJDGGLWLRQDO]HURKRXUWKUHDWSURWHFWLRQLVDYDLODEOHWR\RX
$WWDFKPHQW0DQDJHU
RSWLRQDOIHDWXUH

6\VWHP7KUHDWVILOWHUFDWFKHVSRWHQWLDOO\KDUPIXO
ILOHV

9LUXV%ORFNLQJ

7KHVHUYLFHXVHVKHXULVWLFVWRGHWHFWPDOIRUPHG
0,0(DWWDFKPHQWVDQGPHVVDJHVWRDXJPHQW
0F$IHHDQG$XWKHQWLXPYLUXVVFDQQLQJ

0F$IHH$QWLYLUXV

0F$IHHVYLUXVKHXULVWLFVHQJLQHFDWFKHVVRPH
YLUXVHVEHIRUHSDWWHUQVFDQEHLVRODWHG0F$IHHDOVR
XVHVWKHVHUYLFHVORJGDWDWRKHOSGHWHFWRXWEUHDN
SDWWHUQV

$XWKHQWLXP$QWLYLUXV
RSWLRQDOIHDWXUH

$XWKHQWLXPV+ROR&KHFN+HXULVWLF7HFKQRORJ\
SURYLGHVDVHSDUDWHPHWKRGRORJ\RIKHXULVWLF
GHWHFWLRQ7KLVVHFRQGVFDQHQJLQHSURYLGHVEURDGHU
FRYHUDJHIRULQERXQGPDLO

$GYDQFHG$QWLYLUXV
+HXULVWLFV

(YDOXDWHVZKHWKHUPHVVDJHVWKDWDUHFRQVLGHUHGWR
EHSDUWRIDERWQHWDWWDFNDUHDOVRYLUXVLQIHFWHG
$OOPHVVDJHVZLWKDWWDFKPHQWVDUHTXDUDQWLQHG

$GYDQFHG$QWLYLUXV+HXULVWLFV
$GYDQFHG$QWLYLUXV+HXULVWLFVDOVRH[DPLQHVPHVVDJHDWWDFKPHQWVDQGZRUNVLQ
FRQMXQFWLRQZLWKWKHVSDPILOWHULQJHQJLQHDVSDUWRI\RXUSURWHFWLRQDJDLQVWERWQHW
YLUXVDWWDFNV7KHKHXULVWLFVSURYLGHSURWHFWLRQDJDLQVWHPHUJLQJWKUHDWVIRUZKLFK
DQWLYLUXVVLJQDWXUHVKDYHQRW\HWEHHQUHOHDVHG
7RDSSO\DGYDQFHGDQWLYLUXVKHXULVWLFV\RXQHHGWRFRQILJXUH6SDP)LOWHULQJDQG
9LUXV%ORFNLQJ
+RZLWZRUNV6SDP%ORFNLQJILOWHUVERWQHWDWWDFNVEDVHGRQWKHVHQGLQJEHKDYLRU
ERWQHWVVHQGPHVVDJHVWKURXJKQHWZRUNVRIFRPSURPLVHGFRPSXWHUV :KHQ
WKHERWQHWSURWHFWLRQLGHQWLILHVDVXVSLFLRXVPHVVDJHDGYDQFHGDQWLYLUXV
KHXULVWLFVVFDQWKHPHVVDJHDQGLIWULJJHUHGSURFHVVWKHPHVVDJHDVDYLUXV
7KLVKHOSVDVVXUHWKDWYLUXVLQIHFWHGPHVVDJHVDUHGHOHWHGRUVHTXHVWHUHGLQWKH
YLUXVTXDUDQWLQHUDWKHUWKDQWUHDWHGDVMXQNPHVVDJHV
:KHQDPHVVDJHLVGLVSRVHGRILQWKLVIDVKLRQWKHDVVRFLDWHGYLUXVQDPHWKDW
DSSHDUVLQUHSRUWVLV36710DOZDUH'HWHFWLRQ
)RUPRUHLQIRUPDWLRQVHH ,QWHUSUHWLQJ+HDGHU)LHOGVRQSDJH DQG
5HSRUWVRQSDJH 

9LUXV%ORFNLQJ



$WWDFKPHQW6FDQQLQJ
9LUXV%ORFNLQJVFDQVPHVVDJHVIRUERWKFRPSOHWHDQGLQFRPSOHWH0,0(KHDGHUV
0,0(KHDGHUVDVVHSDUDWHDWWDFKPHQWVIURPWKHUHVWRIWKHFRQWHQWRIDQHPDLO
PHVVDJH 1H[W9LUXV%ORFNLQJRSHQVDQGVFDQVXQFRPSUHVVHGDQG
XQHQFU\SWHGILOHV&RPSUHVVHGILOHDWWDFKPHQWVDUHRSHQHGDQGUHFXUVLYHO\
VFDQQHG
$WWDFKPHQW0DQDJHURIIHUVDQDGGLWLRQDOOD\HURISURWHFWLRQDJDLQVW]HURKRXU
WKUHDWVDV\RXFDQVHWSROLFLHVWRFDWFKDOOH[HFXWDEOHVDQG\RXFDQFRQILJXUH
$WWDFKPHQW0DQDJHUWRERXQFHRUTXDUDQWLQHV\VWHPWKUHDWV$WWDFKPHQW
0DQDJHUFDQILOWHUSDVVZRUGSURWHFWHG=,3ILOHVDQGRWKHUFRPSUHVVHG
DWWDFKPHQWVVHSDUDWHO\IURPVWDQGDUGFRPSUHVVHGILOHV
)RUPRUHGHWDLOVVHH $WWDFKPHQW0DQDJHURQSDJH 

$ERXW9LUXV%ORFNLQJ
9LUXVHVZKHQGHWHFWHGFDQHLWKHUEHGHOHWHGTXDUDQWLQHGLQDXVHURU
DGPLQLVWUDWRUTXDUDQWLQHRUWDJJHGDVYLUXVHVLQWKHPHVVDJHHPDLOKHDGHUV
9LUXV%ORFNLQJFDQEHFRQILJXUHGIRULQFRPLQJDQGRXWJRLQJPHVVDJHV&RQWDFW
\RXUDFFRXQWPDQDJHUWRFKHFNZKHWKHU\RXUVHUYLFHSDFNDJHLQFOXGHVRXWJRLQJ
PHVVDJHVXSSRUW

:KHQ9LUXV%ORFNLQJ2FFXUV

'XULQJPHVVDJHSURFHVVLQJPHVVDJHVDUHILOWHUHGE\&RQQHFWLRQ0DQDJHU
DWWDFNSURWHFWLRQ &RQWHQW0DQDJHU6HQGHUV/LVWVDQG-XQN)LOWHUV9LUXV
%ORFNLQJWKHQVFDQVWKHPHVVDJHVDQGDWWDFKPHQWVIRUYLUXVHV&OHDQPHVVDJHV
DUHSDVVHGDORQJWR$WWDFKPHQW0DQDJHUVRWKH\FDQEHILOWHUHGDFFRUGLQJWR\RXU
DWWDFKPHQWSROLFLHV$VDODVWVWHSPHVVDJHVDUHSDVVHGWR(DUO\'HWHFWLRQ
)LOWHULQJVRWKDWDQ\]HURKRXUWKUHDWVFDQEHVWRSSHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH9LUXV%ORFNLQJGLVSRVLWLRQKDVSUHFHGHQFHRYHURWKHUILOWHUGLVSRVLWLRQV
:KHQ9LUXV%ORFNLQJLVHQDEOHG

$OOPHVVDJHVWKDWDUHHLWKHUTXDUDQWLQHGE\DILOWHURUSDVVWKURXJKDOOWKH
ILOWHUVDUHVFDQQHGIRUYLUXVHV,IDPHVVDJHFRQWDLQVDYLUXVLWLVSURFHVVHG
DFFRUGLQJWRWKHYLUXVGLVSRVLWLRQ)RUH[DPSOHLIDPHVVDJHKDVEHHQ
TXDUDQWLQHGE\WKH-XQN)LOWHUEHFDXVHRIVSDPFRQWHQWEXWWKHPHVVDJH
DOVRFRQWDLQVDYLUXVWKHQWKHPHVVDJHLVSURFHVVHGDFFRUGLQJWR\RXU9LUXV
%ORFNLQJVHWWLQJV HJWKHPHVVDJHFRXOGEHGHOHWHGLQVWHDGRISODFHGLQWKH
XVHUVTXDUDQWLQH 

$OOPHVVDJHDWWDFKPHQWVDUHVFDQQHGDQGSURFHVVHGIRUYLUXVHVUHJDUGOHVV
RIZKHWKHU$WWDFKPHQW0DQDJHUILOWHULQJLVHQDEOHG

1R$SSURYHG6HQGHUV$WWDFKPHQW0DQDJHURU&RQWHQW0DQDJHUUXOHFDQ
RYHUULGH9LUXV%ORFNLQJWRGHOLYHUDPHVVDJH(YHQLIWKHPHVVDJHLVIURPDQ
DSSURYHGVHQGHUWKHPHVVDJHLVVFDQQHGIRUYLUXVHV
6HH0HVVDJH3URFHVVLQJ2UGHURQSDJH IRUGHWDLOV

:KHQDVWDWLVWLFDOO\VLJQLILFDQWTXDQWLW\RIYLUXVPHVVDJHVLVTXDUDQWLQHGIURP
DQ,3WKH&RQQHFWLRQ0DQDJHUZLOOEORFNWKHVHQGLQJ,3DVD9LUXV2XWEUHDN

2UGHURI9LUXV)LOWHULQJ
)RUPRVWFXVWRPHUVDOOLQFRPLQJPHVVDJHVDUHILUVWVFDQQHGE\WKH0F$IHH
$QWLYLUXVHQJLQH7KH$XWKHQWLXP$QWLYLUXVHQJLQHWKHQVFDQVDOOLQERXQG
PHVVDJHVWKDWDUHGHWHUPLQHGWREHFOHDQE\WKH0F$IHHDQWLYLUXVHQJLQH7KH
PHVVDJHVHUYLFHFKHFNVIRUYLUXVGHILQLWLRQXSGDWHVHYHU\PLQXWHIURPERWK
0F$IHHDQG$XWKHQWLXP
)RUFXVWRPHUVDGGHGDIWHU-XQHRQ6\VWHPDQG6\VWHPWKHPHVVDJH
VHUYLFHVFDQVDOOLQFRPLQJPHVVDJHVILUVWZLWKWKH$XWKHQWLXP$QWLYLUXVHQJLQH
DQGWKHQDOOFOHDQPHVVDJHVDUHVFDQQHGDJDLQE\0F$IHH7KLVFKDQJHRIRUGHU
LVIRURSWLPL]DWLRQDQGPHDVXUHPHQWSXUSRVHVDQGGRHVQRWDOWHUWKH
HIIHFWLYHQHVVRI\RXUDQWLYLUXVSURWHFWLRQLQDQ\ZD\$OOPHVVDJHVFRQWLQXHWREH
VFDQQHGE\WZRHQJLQHVEHIRUHGHOLYHU\WR\RXULQER[

9LUXV'HILQLWLRQ)LOH8SGDWHV
9LUXV%ORFNLQJXSGDWHVWKHDQWLYLUXVGHILQLWLRQILOHVIRULWV0F$IHH$QWLYLUXVHQJLQH
DQG$XWKHQWLXP$QWLYLUXVHQJLQHHYHU\PLQXWH7KLVLQIRUPDWLRQLVIRU\RXU
UHIHUHQFHRQO\<RXGRQRWQHHGWRWDNHDQ\DFWLRQWRUHFHLYHWKHEHQHILWVRIWKH
VHUYLFHVGHILQLWLRQILOHXSGDWHV7KHIROORZLQJVHFWLRQVRXWOLQHWKHXSGDWHGHWDLOV

9LUXV%ORFNLQJ



0F$IHH9LUXV'HILQLWLRQ)LOHV
9LUXV%ORFNLQJXVHV'$7ILOHVSURYLGHGE\0F$IHHWKDWFRQWDLQYLUXVSDWWHUQVIRU
DOONQRZQYLUXVHV0F$IHHSURYLGHV+RXUO\'$7ILOHVWKDWDUHXSGDWHGDWOHDVW
HYHU\KRXU0RVW0F$IHHFXVWRPHUVKDYHDFFHVVWRRQO\WKH:HHNO\'$7ILOHV
ZKLFKDUHWKHQXPEHUHGILOHVOLVWHGRQWKH0F$IHH9LUXV,QIRUPDWLRQ/LEUDU\ZHE
VLWH KWWSYLOQDLFRP 
9LUXV%ORFNLQJFKHFNVIRUQHZ'$7ILOHVRQFHSHUPLQXWHWKHUHE\HQVXULQJWKDW
WKHPRVWUHFHQWYLUXVSDWWHUQVDUHDOZD\VXVHGZKHQSURFHVVLQJ\RXUPDLOWUDIILF

$XWKHQWLXP9LUXV'HILQLWLRQ)LOHV
9LUXV%ORFNLQJDWWHPSWVWRGRZQORDG$XWKHQWLXPYLUXVGHILQLWLRQILOHVRQFHSHU
PLQXWH)RUUHIHUHQFH$XWKHQWLXPSURYLGHVWKHIROORZLQJYLUXVGHILQLWLRQILOHV
'DLO\
'HILQLWLRQV

7KHVHDUHYLUXVGHILQLWLRQILOHVQXPEHUHGLQLQFUHPHQWVRI
HJIURPRUIURP 

8QVFKHGXOHG
'HILQLWLRQV

7KHVHDUHYLUXVGHILQLWLRQILOHVSRVWHGRXWVLGHWKHGDLO\
VFKHGXOHGXSGDWHV

$OOGHILQLWLRQILOHVDUHSXEOLFO\GRFXPHQWHGRQWKH$XWKHQWLXPZHEVLWHDW
http://www.authentium.com/support/AVMatrix/VirusDefList.aspx

&RQILJXUH,QERXQG9LUXV%ORFNLQJ
7RFRQILJXUHYLUXVEORFNLQJIRULQFRPLQJPHVVDJHV\RXHGLWVHWWLQJVLQWKHVH
DUHDVRIWKH$GPLQLVWUDWLRQ&RQVROH

'HIDXOWXVHU7XUQYLUXVEORFNLQJRQRIIIRUXVHUVLQDQRUJDQL]DWLRQDQGVHW
WKHQRWLILFDWLRQLQWHUYDO

2UJDQL]DWLRQ&KRRVHKRZYLUXVLQIHFWHGPHVVDJHVDUHGLVSRVHGRI
ZKHWKHUWREORFNYLUXVHVIRUXQUHJLVWHUHGXVHUVFKHFNIRU]HURKRXUWKUHDWV
FOHDQYLUXVHVIURPPHVVDJHVEHIRUHGHOLYHU\DQGFRQILJXUHRWKHUVHWWLQJVIRU
DOOXVHUVLQWKHRUJDQL]DWLRQ

8VHU$FFHVV6HWZKHWKHUXVHUVFDQFKDQJHWKHLUYLUXVVHWWLQJVLQWKH
0HVVDJH&HQWHU

&RQILJXUDWLRQRIWKHVHVHWWLQJVLVGHVFULEHGEHORZ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RQILJXUH9LUXV6HWWLQJVIRU8VHUV
<RXWXUQYLUXVEORFNLQJRQRIIDQGVHWWKHQRWLILFDWLRQLQWHUYDOIRUXVHUVE\HGLWLQJ
WKHGHIDXOWXVHUVYLUXVVHWWLQJV,IWKHXVHULVQWUHJLVWHUHGLQWKHVHUYLFHWKHXVHU
GRHVQRWUHFHLYHYLUXVEORFNLQJSURWHFWLRQXQOHVV\RXWXUQRQ1RQ$FFRXQW9LUXV
%ORFNLQJIRUWKHRUJDQL]DWLRQWRZKLFKWKHXVHUEHORQJV
,I\RXZDQWWRFKDQJHWKHVHVHWWLQJVIRUDOOXVHUV\RXFDQFKDQJHWKHGHIDXOWXVHU
DQGDOOH[LVWLQJXVHUVE\EDWFKILOH6HH0DQDJH'HIDXOW8VHU7HPSODWHVDQG
0DQDJHD8VHUV6HWWLQJVIRUGHWDLOV
)ROORZLQJDUHWKHVWHSVWRFRQILJXUHYLUXVVHWWLQJVIRUWKHGHIDXOWXVHU<RXFDQ
DOVRIROORZVWHSVLQWKHHYHQWDSDUWLFXODUXVHUKDVDFFLGHQWO\GLVDEOHGYLUXV
SURWHFWLRQ,I\RXZLVKWRSUHYHQWXVHUVIURPFRQILJXULQJWKHVHYLUXVVHWWLQJVXVLQJ
WKH0HVVDJH&HQWHUVHH&RQILJXULQJ8VHU$FFHVVWR9LUXV6HWWLQJV
7RFRQILJXUHYLUXVVHWWLQJVIRUXVHUV

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!8VHUV
 6HDUFKIRUWKHXVHULIQHFHVVDU\ VHH6HDUFKIRU8VHUVRQSDJH  &OLFN
WKHXVHUDGGUHVV
 8QGHU,QERXQG6HUYLFHVFOLFN9LUXV%ORFNLQJWKHQFRQILJXUH\RXUGHIDXOW
VHWWLQJV
9LUXV
%ORFNLQJ

:KHWKHURUQRWYLUXVILOWHULQJLVHQDEOHGIRUWKHXVHU
9DOXHV2Q2II1RW$OORZHG'HIDXOWLV2Q

9LUXV
1RWLILFDWLRQ
,QWHUYDO

2Q9LUXVLQIHFWHGPHVVDJHVDUHTXDUDQWLQHGXQOHVVWKH
0HVVDJH+HDGHU7DJJLQJRSWLRQLVFRQILJXUHGLQWKH
2UJDQL]DWLRQWKDWFRQWDLQVWKHXVHU

2II9LUXVLQIHFWHGPHVVDJHVDUHGHOLYHUHG

1RW$OORZHG9LUXVLQIHFWHGPHVVDJHVDUHGHOLYHUHGDQG
XVHUVFDQQRWHQDEOH9LUXV%ORFNLQJ

+RZIUHTXHQWO\WKHUHFHLYHVQRWLILFDWLRQVRITXDUDQWLQHG
YLUXVHV
9DOXHV2UJDQL]DWLRQGHIDXOW,PPHGLDWHO\2QHSHUGD\
'LVDEOHQRWLILFDWLRQV'HIDXOWLV2UJDQL]DWLRQGHIDXOW

2UJDQL]DWLRQGHIDXOW$SSOLHVWKHGHIDXOWIURPWKH
1RWLILFDWLRQVVHWWLQJVIRU9LUXV%ORFNLQJ

,PPHGLDWHO\(YHU\YLUXVTXDUDQWLQHGJHQHUDWHVD
QRWLILFDWLRQ

2QHSHUGD\2QO\WKHILUVWYLUXVTXDUDQWLQHGHDFKGD\
JHQHUDWHVDQRWLILFDWLRQ

'LVDEOHQRWLILFDWLRQV9LUXVHVDUHVLOHQWO\TXDUDQWLQHG
6HH 4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQVRQSDJH 
IRUPRUHLQIRUPDWLRQRQQRWLILFDWLRQV

9LUXV%ORFNLQJ



 &OLFN6DYH

&RQILJXUH9LUXV6HWWLQJVIRUDQ2UJDQL]DWLRQ
7KHYLUXVVHWWLQJVIRUDXVHURUJDQL]DWLRQDOORZ\RXWRFRQILJXUHWKHGLVSRVLWLRQRI
YLUXVLQIHFWHGPHVVDJHVDQGRWKHUSURFHVVLQJRSWLRQV)RUGHWDLOVRQ
FRQILJXUDWLRQRIYLUXVQRWLILFDWLRQVHWWLQJVVHH&RQILJXULQJ1RWLILFDWLRQVIRUDQ
2UJDQL]DWLRQRQSDJH 
7RFRQILJXUHYLUXVEORFNLQJIRUDQRUJDQL]DWLRQ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVWKHQVHOHFWDQ
RUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUVIRUZKRP\RXZDQWWRFRQILJXUHYLUXV
VHWWLQJV
 8QGHU,QERXQG6HUYLFHVFOLFN9LUXV%ORFNLQJWKHQFRQILJXUH\RXUVHWWLQJV
1RQ$FFRXQW
9LUXV
%ORFNLQJ

3UHYHQWVYLUXVLQIHFWHGPHVVDJHVVHQWWRXQUHJLVWHUHGXVHUV
IURPUHDFKLQJ\RXUPDLOVHUYHU
9DOXHV2QRU2II'HIDXOWLV2IIIRUFXVWRPHUVDGGHGEHIRUH
-XQHDQG2QIRUFXVWRPHUVDGGHGDIWHU-XQH

2Q<RXUVHUYLFHDXWRPDWLFDOO\GHOHWHVYLUXVLQIHFWHG
PHVVDJHVWKDWDUHVHQWWRXQUHJLVWHUHGXVHUV DGGUHVVHV
LQDGRPDLQDVVRFLDWHGZLWKWKLVRUJDQL]DWLRQEXWWKDWDUH
QRWUHJLVWHUHGZLWK\RXUVHUYLFH 
7KLVIHDWXUHLVFRPSDWLEOHZLWK$XWRPDWLF$FFRXQW
&UHDWLRQDQGZHUHFRPPHQGWXUQLQJRQ1RQ$FFRXQW
9LUXV%ORFNLQJZLWK$XWRPDWLF$FFRXQW&UHDWLRQ
1RQ$FFRXQW9LUXV%ORFNLQJDIIHFWVRQO\YLUXVILOWHULQJDQG
GRHVQRWSURYLGHRWKHUW\SHVRIILOWHUVVXFKDVVSDP
ILOWHULQJRU&RQWHQW0DQDJHUILOWHUV)RUIXOOPDLOILOWHULQJ
DGGDOO\RXUDGGUHVVHVDVXVHUVRUDOLDVHV

2II0HVVDJHVVHQWWRXQUHJLVWHUHGXVHUVDUHQRWVFDQQHG
IRUYLUXVHV

1RWH0HVVDJHVWKDWDUHEORFNHGE\1RQ$FFRXQW9LUXV

%ORFNLQJDSSHDULQWKH,QERXQG7UDIILF5HSRUWDVDFFRXQW
PHVVDJHVIRUWKHUHFLSLHQWDGGUHVV VHH,QERXQG7UDIILF
5HSRUWVDQG1RQ$FFRXQW9LUXV%ORFNLQJRQSDJH  



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(DUO\
'HWHFWLRQ
)LOWHULQJ

4XDUDQWLQHVPHVVDJHVWKDWPD\FRQWDLQYLUXVHV
<RXQHHGWRFRQILJXUH6SDP)LOWHULQJLQRUGHUWRLPSOHPHQW
(DUO\'HWHFWLRQ)LOWHULQJ
9DOXHV2QRU2II7KHGHIDXOWLV2II

2Q<RXUPHVVDJHVHFXULW\VHUYLFHTXDUDQWLQHVPHVVDJHV
WKDWPD\EH]HURKRXUWKUHDWV7KRVHPHVVDJHVDUHKHOGLQ
WKH3HQGLQJTXDUDQWLQHIRUDSHULRGRIKRXUVXQWLOWKH
YLUXVGHILQLWLRQILOHVKDYHKDGDFKDQFHWRXSGDWHDQGWKHQ
WKHPHVVDJHVDUHVFDQQHGDJDLQIRUYLUXVHVDQG
SURFHVVHGDFFRUGLQJWR\RXU9LUXV%ORFNLQJVHWWLQJV
$XWKRUL]HGXVHUVFDQYLHZTXDUDQWLQHGPHVVDJHVLQWKH
0HVVDJH&HQWHUV3HQGLQJWDEDQGGHOLYHUWKRVH
PHVVDJHVGXULQJWKHWLPHWKH\DUHLQWKH(DUO\'HWHFWLRQ
4XDUDQWLQH0HVVDJHVGHOLYHUHGXQGHUWKHVH
FLUFXPVWDQFHVDUHQRWVXEMHFWWRYLUXVEORFNLQJ
%HIRUH\RXFDQWXUQRQHDUO\GHWHFWLRQILOWHULQJ\RXKDYHWR
FOLFN9LHZ&RQILGHQWLDOLW\:DLYHUDQGDJUHHWRWKHWHUPV
RIWKHZDLYHU
,I\RXWXUQRQ(DUO\'HWHFWLRQ)LOWHULQJ\RXQHHGWRVHW
,QERXQG$WWDFKPHQW0DQDJHUWRLJQRUHH[HFXWDEOHVVR
WKH\ZLOOQRWEHFDXJKWE\$WWDFKPHQW0DQDJHUDQGFDQEH
HYDOXDWHGE\(DUO\'HWHFWLRQ)LOWHULQJ

9LUXV
&OHDQLQJ
0HVVDJH
&HQWHU
&ODVVLF2QO\

2II0HVVDJHVWKDWPD\EH]HURKRXUWKUHDWVDUHQRW
TXDUDQWLQHG

7KLVVHWWLQJDSSOLHVRQO\WR0HVVDJH&HQWHU&ODVVLF
9DOXHV2QRU2II7KHGHIDXOWLV2Q

2Q,QPRVWFDVHVYLUXVHVFDQQRWEHFOHDQHGIURP
PHVVDJHV 0RVWYLUXVHVVSUHDGE\HPDLOLQJWKHPVHOYHV
XVLQJDEXLOWLQ6073VHUYHU7KHVHPHVVDJHVGRQRWKDYH
YDOLGFRQWHQWVRWKH\FDQQRWEHFOHDQHG

2II8VHUVZLOOQRWVHHWKHRSWLRQWR&OHDQDQG'HOLYHU
TXDUDQWLQHGPHVVDJHV

8VHU$FFHVVKDVWKHUHODWHGFRQILJXUDWLRQ'HOLYHU$V,V7KLV
FRQILJXUDWLRQDOORZVDXVHUWRGHOLYHUDYLUXVLQIHFWHGPHVVDJH
)RUFRQILJXUDWLRQVWHSVVHH(QDEOH'LVDEOH0HVVDJH&HQWHU
$FFHVVRQSDJH 
1RWH7KH'HOLYHU$V,VFRQILJXUDWLRQLVDYDLODEOHZLWK
0HVVDJH&HQWHU&ODVVLFRQO\<RXFDQQRWGHOLYHUDQ\YLUXV
LQIHFWHGPHVVDJHVIURPWKHODWHVWYHUVLRQRI0HVVDJH&HQWHU

9LUXV%ORFNLQJ



0HVVDJH
)UDJPHQW
%RXQFLQJ

%RXQFHVIUDJPHQWHGPHVVDJHV
9DOXHV2QRU2II7KHGHIDXOWLV2Q

2Q0HVVDJHVFRQWDLQLQJIUDJPHQWVDUHERXQFHG
UHWXUQLQJ(UURU'RPDLQ'RHV1RW$FFHSW)UDJPHQW
0HVVDJHV

2II0HVVDJHVFRQWDLQLQJIUDJPHQWVDUHTXDUDQWLQHG

5)&VHFWLRQSURYLGHVDIDFLOLW\IRUIUDJPHQWLQJ
HPDLOPHVVDJHV6LQFHWKLVZRXOGE\SDVVDOONQRZQYLUXV
VFDQQLQJWHFKQRORJLHVDOOIUDJPHQWHGPHVVDJHVDUHHLWKHU
TXDUDQWLQHGRUERXQFHGIRU\RXUXVHUVSURWHFWLRQ
9LUXV&&

7KHDGGUHVVWR&&IRU9LUXV1RWLILFDWLRQV
9DOXH$QHPDLODGGUHVVRQWKHVDPHVHUYHUDVUHFLSLHQW
7KHVH&&HGQRWLILFDWLRQVSURYLGHLQVLJKWLQWRWKHH[WHQWRI
\RXUXVHUVYLUXVWURXEOHV

9LUXV
'LVSRVLWLRQ

&KRRVHKRZWRGLVSRVHRIPHVVDJHVZLWKUHFRJQL]HGYLUXVHV
9DOXHV%RXQFH8VHU4XDUDQWLQH4XDUDQWLQH5HGLUHFWRU
0HVVDJH+HDGHU7DJJLQJ'HIDXOWLV8VHU4XDUDQWLQH

%RXQFH,QIHFWHGPHVVDJHVDUHLPPHGLDWHO\ERXQFHG
XSRQGHWHFWLRQ

8VHU4XDUDQWLQH,QIHFWHGPHVVDJHVDUHTXDUDQWLQHG
LQWKHUHFLSLHQWV0HVVDJH&HQWHU

4XDUDQWLQH5HGLUHFW,QIHFWHGPHVVDJHVIRUXVHUVLQ
DQRUJDQL]DWLRQDUHURXWHGWRRQHFRPPRQTXDUDQWLQH
7KLVTXDUDQWLQHUHGLUHFWDGGUHVVPXVWEHWKDWRID
UHJLVWHUHGDGPLQLVWUDWRUDFFRXQW

0HVVDJH+HDGHU7DJJLQJ,QIHFWHGPHVVDJHVDUH
VHQWWR\RXUPDLOVHUYHUZLWKDQX-pstnvirusFXVWRP
KHDGHULQGLFDWLQJWKHYLUXV

:$51,1*,I0HVVDJH+HDGHU7DJJLQJLVVHOHFWHGWKHQ

\RXUXVHUVUHFHLYHYLUXVHVXQOHVV\RXUPDLOVHUYHUKDV
UXOHVWRKDQGOHWKHP
$SSO\
VHWWLQJVDQG
ILOWHUVWR
H[LVWLQJVXE
RUJV

3URSDJDWH9LUXV%ORFNLQJVHWWLQJVWRDOOVXERUJDQL]DWLRQV
9DOXHV2Q2II7KHGHIDXOWLV2II

 &OLFN6DYH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RQILJXULQJ8VHU$FFHVVWR9LUXV6HWWLQJV
,I\RXDOORZXVHUDFFHVVWRWKH0HVVDJH&HQWHUZHKLJKO\UHFRPPHQGWXUQLQJRII
SHUPLVVLRQVWRFKDQJHYLUXVVHWWLQJV2WKHUZLVHXVHUVPD\EHDEOHWRWXUQRII
YLUXVVFDQQLQJ
 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQ
RUJDQL]DWLRQIURPWKHOLVW
 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN8VHU$FFHVV
 2QWKH8VHU$FFHVVSDJHVHW9LUXV6HWWLQJVWR5HDGRUFOHDUDOOWKHFKHFN
ER[HVWRWXUQWKHPRII
6HH(QDEOH'LVDEOH0HVVDJH&HQWHU$FFHVVRQSDJH IRUIXUWKHUGHWDLOV

9LUXV1RWLILFDWLRQV
:KHQDYLUXVLVTXDUDQWLQHGQRWLILFDWLRQVWRXVHUVFDQEHWULJJHUHG7KHVH
QRWLILFDWLRQVFDQEHFXVWRPL]HGDQGWKHLQWHUYDOEHWZHHQQRWLILFDWLRQVFDQEHVHW
,QJHQHUDOPRVWXVHUVGRQRWQHHGWREHQRWLILHGZKHQYLUXVHVDUHTXDUDQWLQHG
6HH 4XDUDQWLQH6XPPDU\ 1RWLILFDWLRQVRQSDJH IRUPRUHLQIRUPDWLRQ

9LUXV2XWEUHDN(YHQWV
:KHQDVWDWLVWLFDOO\VLJQLILFDQWTXDQWLW\RIYLUXVPHVVDJHVLVTXDUDQWLQHGIURPDQ
,3WKH&RQQHFWLRQ0DQDJHUFDQEHFRQILJXUHGWREORFNWKHVHUYHUDVDQDWWDFNHU
6HH$XWRPDWLFDOO\%ORFNLQJ$WWDFNVRQSDJH IRUGHWDLOV

9LUXV%ORFNLQJ



7URXEOHVKRRWLQJ9LUXV%ORFNLQJ
:K\ZDVWKLVYLUXVGHOLYHUHGGHVSLWHYLUXVEORFNLQJ"

,QPRVWFDVHVWKHXVHUUHFHLYLQJWKHPHVVDJHZDVQRWUHJLVWHUHGLQWKHVHUYLFH
)ROORZLQJLVWKHSURFHVVIRUWURXEOHVKRRWLQJDQGGHWHUPLQLQJZKDWKDSSHQHG


&KHFNWKHKHDGHUVRIWKHYLUXVLQIHFWHGHPDLOWRGHWHUPLQHWKHUHFLSLHQW
DQGVHHZKHWKHUWKHPHVVDJHZDVVHQWGLUHFWO\WRDQGZDVDFFHSWHGE\
\RXUPDLOVHUYHUE\SDVVLQJWKHVHUYLFH

D 0DQ\HPDLOFOLHQWVSXWPHVVDJHVIURPGLIIHUHQWVHUYHUVLQWRWKHVDPH
LQER[VRDXVHUPD\EHOLHYHWKHYLUXVLQIHFWHGPHVVDJHZDVUHFHLYHG
IURPDVHUYHUSURWHFWHGE\WKHVHUYLFH5HYLHZWKHHPDLOKHDGHUVWRPDNH
VXUHWKDWWKH\LQFOXGH\RXUHPDLOVHUYHU,IWKH\GRFRQWLQXHWRWKHQH[W
VWHS,IWKH\GRQRWLQIRUPWKHUHFLSLHQWRIWKLVFRQGLWLRQ
E 6RPHYLUXVHVSURSDJDWHE\DPHWKRGWKDWGRHVQRWIROORZ'16VWDQGDUGV
IRUVHOHFWLQJ0;UHFRUGV7KH\VHQGDQHPDLOWRWKHKLJKHVWQXPEHUHG
VHUYHURUUDQGRPO\SLFNRQHIURPSRUWVFDQV7RGHWHUPLQHLIWKHHPDLO
DFWXDOO\SDVVHGWKURXJKWKHVHUYLFHUHYLHZWKHPHVVDJHKHDGHUVIRUWKH
VWULQJVOLVWHGEHORZ WKHSRXQGVLJQLVUHSODFHGE\YDULRXVQXPEHUV ,I
DQ\RIWKHVHVWULQJVH[LVWLQWKHKHDGHUZULWHGRZQWKHDGGUHVVHVLQWKH
7RILHOGDQGFRQWLQXHWRWKHQH[WVWHS,IQRQHRIWKHVWULQJVH[LVWWKH
PHVVDJHZDVGHOLYHUHGGLUHFWO\WR\RXUHPDLOVHUYHU
exprod#mx#.postini.com
chipmx#.postini.com
chip#mx#.postini.com
eu#sys#amx#.postini.com

5HVROXWLRQ7KHPHVVDJHZDVGHOLYHUHGGLUHFWO\WR\RXUHPDLOVHUYHUDQGGLG
QRWJRWKURXJKWKHVHUYLFH7RUHPHG\WKLVVHWXS\RXUHPDLOVHUYHURUILUHZDOO
WRRQO\DFFHSWHPDLOIURPWKHVHUYLFHV,3UDQJHV6HH6HWWLQJ8S6HFXUH
0DLO'HOLYHU\RQSDJH IRUGHWDLOVRQKRZWRSUHYHQWWKLV


&KHFNZKHWKHUYLUXVEORFNLQJLVHQDEOHGDQGPDNHVXUHLWLVQRWVHWWR
0HVVDJH+HDGHU7DJJLQJ

D &OLFNWKH2UJVDQG8VHUVWDEDQGVHDUFKIRUWKHRUJDQL]DWLRQWKDW
FRQWDLQVWKHXVHUZKRUHFHLYHGWKHPHVVDJH
E &OLFN9LUXV%ORFNLQJ
F



,IWKH9LUXV'LVSRVLWLRQLVVHWWR0HVVDJH+HDGHU7DJJLQJWKHQDOO
PHVVDJHVFRQWDLQLQJYLUXVHVDUHGHOLYHUHGWR\RXUPDLOVHUYHU3HUIRUP
WKHUHVROXWLRQEHORZ2WKHUZLVHFRQWLQXHWRWKHQH[WVWHS

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

5HVROXWLRQ$VQHFHVVDU\FRQILJXUHDGLIIHUHQWGLVSRVLWLRQRUFRQILJXUH\RXU
PDLOVHUYHUWRGLVSRVHRIDOOPHVVDJHVWKDWFRQWDLQWKHFXVWRPKHDGHUXpstn-virus


,IWKH9LUXV'LVSRVLWLRQLVVHWWR8VHU4XDUDQWLQHRU4XDUDQWLQH5HGLUHFW
FKHFNZKHWKHUWKHUHFLSLHQWRIWKHPHVVDJHKDVDXVHUDFFRXQW

D &OLFNWKH8VHUVWDEDQGHQWHUWKHDGGUHVVLQWKH)LQG8VHUILHOG
E &OLFN6HDUFKWRGHWHUPLQHLIWKHXVHUH[LVWV
F

,IWKHXVHUGRHVH[LVWFOLFNLWVDGGUHVVWKHQFOLFN9LUXV%ORFNLQJWRPDNH
VXUHWKDW9LUXV%ORFNLQJLV2Q

G ,IWKHXVHUGRHVQRWH[LVWSHUIRUPWKHUHVROXWLRQEHORZ2WKHUZLVH
FRQWLQXHWRWKHQH[WVWHS
5HVROXWLRQ&UHDWHDXVHUDFFRXQWIRUWKHHPDLODGGUHVVRUDGGLWDVDQDOLDV
WRWKHDOUHDG\H[LVWLQJSULPDU\XVHUDFFRXQW
$WWKLVSRLQW\RXKDYHFRQILUPHGWKDWYLUXVILOWHULQJLVFRQILJXUHGSURSHUO\7KH
IROORZLQJVWHSVVKRZ\RXKRZWRSURFHHGLQWKLVFDVH


&KHFNZKHWKHUWKHYLUXVKDVEHHQUHFHQWO\GLVFRYHUHGE\0F$IHHRU
$XWKHQWLXP

7KHHPDLOPD\FRQWDLQDYLUXVWKDWWKHYLUXVHQJLQHGLGQRWNQRZDERXW7KHUH
LVDODJWLPHEHWZHHQWKHLQLWLDORXWEUHDNRIDYLUXVDQGWKHLPSOHPHQWDWLRQRI
DQXSGDWHWRWKHDQWLYLUXVGHILQLWLRQILOHWKDWDOORZVWKHYLUXVSURWHFWLRQHQJLQH
WRGHWHFW DQGWKXVTXDUDQWLQH WKHYLUXV7KLVWLPHLVXVXDOO\YHU\VKRUW
'XULQJWKLVWLPHQHZYLUXVHVPD\QRWEHGHWHFWHGE\YLUXVEORFNLQJ
D ,I\RXGRQRWNQRZWKH0F$IHHDQG$XWKHQWLXPQDPHVIRUWKHYLUXV
VHDUFKWKH,QWHUQHWIRUWKHQDPHRIWKHYLUXV6HDUFKLQJVKRXOGLQFOXGH
ZHEVLWHVIRUDQ\RWKHUYLUXVSURWHFWLRQVRIWZDUH\RXXVH7KLVRIWHQ
VKRZV\RXWKH0F$IHHDQG$XWKHQWLXPQDPHVIRUWKHYLUXV,IQRWWKHQ
XVHFRPPRQVHDUFKHQJLQHVXVLQJRWKHUQDPHVIRUWKHYLUXV
E 6HDUFKWKH0F$IHHZHEVLWHIRUWKHQDPHRIWKHYLUXVWKLVWHOOV\RXLI
ZKHQWKHDQWLYLUXVGHILQLWLRQILOHVSURYLGHGE\0F$IHHILUVWSURWHFWHG\RX
IURPWKLVYLUXV
http://vil.nai.com

F

,I\RXUVHUYLFHSDFNDJHLQFOXGHV$XWKHQWLXP$QWLYLUXVDOVRFKHFN
$XWKHQWLXPWRILQGRXWZKHQLWILUVWSURWHFWHG\RXIURPWKLVYLUXV
http://www.authentium.com/support/AVMatrix/portal.aspx

G ,IWKHGDWHRIWKHPHVVDJHLVEHIRUHWKHSURWHFWLRQGDWHDQGWLPHWKHQ
IROORZWKHUHVROXWLRQEHORZ2WKHUZLVHSURFHHGWRWKHQH[WVWHS
5HVROXWLRQ7KLVLVWKHVRXUFHRIWKHYLUXVGHOLYHU\1RIXUWKHUDQDO\VLVLV
UHTXLUHGDQG0F$IHHRU$XWKHQWLXPKDVWKHGHILQLWLRQRQUHFRUG


&KHFNWKHILOHVL]HRIWKHYLUXVDWWDFKPHQW

9LUXV%ORFNLQJ



,IWKHYLUXVZDVGHOLYHUHGDIWHUWKHSURWHFWLRQGDWHDQGWLPHGHWHUPLQHGDERYH
WKHQFRPSDUHWKHILOHVL]HRIWKHYLUXVDWWDFKPHQWZLWKWKHGRFXPHQWHGVL]HRI
WKHYLUXVOLVWHGRQWKHZHEVLWHRI0F$IHHRU$XWKHQWLXP,IWKHVL]HRI\RXU
YLUXVLVVLJQLILFDQWO\VPDOOHUWKHQIROORZWKHUHVROXWLRQEHORZ2WKHUZLVH
SURFHHGWRWKHQH[WVWHS
5HVROXWLRQ7KHYLUXVSD\ORDGZDVWUXQFDWHGPDNLQJWKHYLUXVLQHUWDQG
SUHYHQWLQJGHWHFWLRQ9LUXVHVOLNHWKLVFDQEHGHOHWHGVLQFHWKH\SRVHQR
WKUHDW


,I\RXDUHVWLOOXQDEOHWRILQGLWWKHVXEPLWDFRS\RIWKHRULJLQDOYLUXV
LQIHFWHGPHVVDJHDVDQDWWDFKPHQWRUDVFRPPHQWVWR6XSSRUW

6XSSRUWHVFDODWHVWR0F$IHHDQGRU$XWKHQWLXPLQWKHHYHQWWKH\DUHQRW
DZDUHRIWKHYLUXV
9LUXV%ORFNLQJVHHPVWREORFNOHJLWLPDWHPHVVDJHV

9LUXV%ORFNLQJHLWKHUTXDUDQWLQHVRUEORFNVDOOIUDJPHQWHGPHVVDJHVVLQFH
IUDJPHQWHGPHVVDJHVFDQQRWEHSURSHUO\VFDQQHG0HVVDJHIUDJPHQWLQJLVQRW
XVHGZLGHO\VLQFHPRVWPDLOPHVVDJHVFDQEHVHQWZLWKLQWKH6073VWDQGDUG
XVLQJWKHFRPPRQQHWZRUNLQJWHFKQRORJLHVDQGSURFHVVLQJSRZHURIWRGD\V
FRPSXWHUV
6HH&RQILJXUH9LUXV6HWWLQJVIRUDQ2UJDQL]DWLRQRQSDJH IRUGHWDLOVRQWKH
9LUXV)UDJPHQW%ORFNLQJVHWWLQJ

+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRUWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKHVHUYLFHE\
PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ
&OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJV
DQGLGHQWLI\DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW8VHWKHLQVWUXFWLRQVEHORZ
WRPDNHDQ\DGMXVWPHQWVLIQHFHVVDU\WR\RXUYLUXVVHWWLQJV
7RXSGDWH\RXUYLUXVVHWWLQJVIRU+HDOWK&KHFNGRWKHIROORZLQJ
 6HWERWK0HVVDJH)UDJPHQW%RXQFLQJDQG1RQ$FFRXQW9LUXV
%ORFNLQJWR21
D ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVWKHQVHOHFW
DQRUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUVIRUZKRP\RXZDQWWRFRQILJXUH
YLUXVVHWWLQJV
E 8QGHU,QERXQG6HUYLFHVFOLFN9LUXV%ORFNLQJ

F



&RQILJXUH\RXUVHWWLQJVDVVKRZQEHORZDQGWKHQFOLFN6DYH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0HVVDJH)UDJPHQW%RXQFLQJ
7KLVVHWWLQJERXQFHVIUDJPHQWHGPHVVDJHV
9DOXHV2QRU2II7KHGHIDXOWLV2Q
2Q0HVVDJHVFRQWDLQLQJIUDJPHQWVDUHERXQFHGUHWXUQLQJ(UURU
'RPDLQ'RHV1RW$FFHSW)UDJPHQW0HVVDJHV
2II0HVVDJHVFRQWDLQLQJIUDJPHQWVDUHTXDUDQWLQHG
5)&VHFWLRQSURYLGHVDIDFLOLW\IRUIUDJPHQWLQJHPDLOPHVVDJHV
6LQFHWKLVZRXOGE\SDVVDOONQRZQYLUXVVFDQQLQJWHFKQRORJLHVDOO
IUDJPHQWHGPHVVDJHVDUHHLWKHUTXDUDQWLQHGRUERXQFHGIRU\RXUXVHUV
SURWHFWLRQ
1RQ$FFRXQW9LUXV%ORFNLQJ
7KLVVHWWLQJSUHYHQWVYLUXVLQIHFWHGPHVVDJHVVHQWWRXQUHJLVWHUHGXVHUVIURP
UHDFKLQJ\RXUPDLOVHUYHU
9DOXHV2QRU2II'HIDXOWLV2IIIRUFXVWRPHUVDGGHGEHIRUH-XQHDQG
2QIRUFXVWRPHUVDGGHGDIWHU-XQH
)RUDGGLWLRQDOGHWDLOVDQGLQVWUXFWLRQVRQ\RXUYLUXVVHWWLQJVVHH&RQILJXUH
9LUXV6HWWLQJVIRUDQ2UJDQL]DWLRQRQSDJH 
 6HWWKH9LUXV2XWEUHDNVHQVLWLYLW\LQ&RQQHFWLRQ0DQDJHUWR9(5<
+,*+
$YLUXVRXWEUHDNLVD'R6DWWDFNZKHUHE\DVWDWLVWLFDOO\VLJQLILFDQWDPRXQWRI
YLUXVWUDIILFUHODWLYHWRYDOLGHPDLOWUDIILFLVUHFHLYHGIURPDSDUWLFXODUVHQGLQJ
VHUYHURYHUDWLPHSHULRG7KLVVHWWLQJLGHQWLILHVDVXGGHQVSLNHLQWKHYROXPH
RIYLUXVODGHQPHVVDJHVUHODWLYHWRWRWDOLQERXQGPHVVDJHV
7RFRQILJXUH&RQQHFWLRQ0DQDJHU
D ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVWKHQVHOHFW
DQRUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUVIRUZKRP\RXZDQWWRFRQILJXUH
&RQQHFWLRQ0DQDJHU
E &OLFN,QERXQG6HUYHUVDQGVHOHFW&RQQHFWLRQ0JURQWKHWDEEDU
F

&OLFN(GLW

G ,QWKH6HQVLWLYLW\GURSGRZQOLVWIRU9LUXV2XWEUHDNVHOHFW9HU\+LJK
H &OLFN6XEPLW
)RUPRUHLQIRUPDWLRQDERXW&RQQHFWLRQ0DQDJHUDQGVHWWLQJ9LUXV2XWEUHDN
VHQVLWLYLW\OHYHOVHH &RQQHFWLRQ0DQDJHURQSDJH 
 7RSURWHFWDJDLQVW]HURKRXUYLUXVHV HPHUJLQJWKUHDWVLQWKH
HQYLURQPHQW GRHLWKHURIWKHIROORZLQJ

9LUXV%ORFNLQJ



6HW(DUO\'HWHFWLRQ)LOWHULQJWR21
6HH6HW(DUO\'HWHFWLRQ)LOWHULQJWR21RQSDJH 
RU
6HW6\VWHP7KUHDWVWR%RXQFHRU4XDUDQWLQHDQGVHWERWK%LQDU\
6FDQQLQJDQG6FDQ,QVLGH&RPSUHVVHG)LOHVWR21
6HH6HW6\VWHP7KUHDWVWR%RXQFHRU4XDUDQWLQHDQGVHWERWK%LQDU\
6FDQQLQJDQG6FDQ,QVLGH&RPSUHVVHG)LOHVWR21RQSDJH 

6HW(DUO\'HWHFWLRQ)LOWHULQJWR21
(DUO\'HWHFWLRQ)LOWHULQJSURYLGHVSURWHFWLRQDJDLQVW]HURKRXUYLUXVHV0HVVDJHV
WKDWFRQWDLQVXVSLFLRXVFRQWHQWDQGPHVVDJHVZLWKH[HFXWDEOHILOHDWWDFKPHQWV
IRUH[DPSOHH[HYEVDQGFPGILOHV DUHWHPSRUDULO\TXDUDQWLQHGIRUGHHSHU
DQDO\VLVDQGUHVFDQQHGE\WKHVHUYLFH
VDQWLYLUXVHQJLQHVZLWKXSGDWHG
VLJQDWXUHV
,I(DUO\'HWHFWLRQGHWHUPLQHVWKDWWKHPHVVDJHLVXQLQIHFWHGLW
VDXWRPDWLFDOO\
UHOHDVHGDQGGHOLYHUHGDVQRUPDOWRWKHXVHU
7RHQDEOH(DUO\'HWHFWLRQ)LOWHULQJIRUDQRUJDQL]DWLRQ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVWKHQVHOHFWDQ
RUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUVIRUZKRP\RXZDQWWRFRQILJXUH(DUO\
'HWHFWLRQ)LOWHULQJ
 8QGHU,QERXQG6HUYLFHVFOLFN9LUXV%ORFNLQJ

 )RU(DUO\'HWHFWLRQ)LOWHULQJVHOHFW2Q
 &OLFN6DYH
(DUO\'HWHFWLRQ)LOWHULQJZRUNVRQO\ZKHQ\RXKDYH6SDP)LOWHULQJWXUQHGRQ WKH
GHIDXOWVHWWLQJ 

6HW6\VWHP7KUHDWVWR%RXQFHRU4XDUDQWLQHDQGVHWERWK%LQDU\
6FDQQLQJDQG6FDQ,QVLGH&RPSUHVVHG)LOHVWR21
$WWDFKPHQW0DQDJHURIIHUVDQDGGLWLRQDOOD\HURISURWHFWLRQDJDLQVWKDUPIXOILOHV
DQG]HURKRXUWKUHDWV
7RFRQILJXUH$WWDFKPHQW0DQDJHU
 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQRUJDQL]DWLRQWKDWFRQWDLQV\RXU
XVHUV
 &OLFNWKH$WWDFKPHQW0DQDJHULFRQLQWKH,QERXQG6HUYLFHVRU2XWERXQG
6HUYLFHVVHFWLRQ
 &OLFN)LOWHUVLQWKHJUD\EDU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 8QGHU6FDQQLQJ2SWLRQVQHDUWKHWRSRIWKHSDJHVHOHFWWKHFKHFNER[HVIRU
6FDQLQVLGHFRPSUHVVHGILOHW\SHVDQG(QDEOHELQDU\VFDQQLQJ
 8QGHU6\VWHP7KUHDWVVHOHFW%RXQFHRU8VHU4XDUDQWLQHIURPWKHGURS
GRZQOLVWVIRU([HFXWDEOHVDQG&RPSUHVVHG)LOHV
 8QGHU&XVWRP)LOH7\SHVGHOHWHDQ\FXVWRPH[HFXWDEOHILOHW\SHVVSHFLILHG
LQWKH$SSURYHILHOGDQGFRS\WKHPWR%RXQFHRU8VHU4XDUDQWLQH
 &OLFN6DYHDWWKHERWWRPRIWKHSDJH
1RWH6\VWHP7KUHDWILOWHUVDSSURYHERXQFHRUTXDUDQWLQHDFROOHFWLRQRI
FRPSUHVVHGDQGH[HFXWDEOHILOHIRUPDWVLQFOXGLQJH[H]LSWDUDQGPDQ\
RWKHUVDVZHOODVDWWDFKPHQWVZLWKPXOWLSOHILOHH[WHQVLRQVVXFKDVWDUJ]
%LQDU\VFDQQLQJLVDQRSWLRQDOPHWKRGIRULGHQWLI\LQJILOHDWWDFKPHQWVLWLGHQWLILHV
DQDWWDFKPHQWE\FKHFNLQJLWVELQDU\FRQWHQWLQVWHDGRIWKHILOHH[WHQVLRQ<RXFDQ
HQDEOHELQDU\VFDQQLQJIURPWKH$WWDFKPHQW0DQDJHU)LOWHUVSDJH:KHQ\RX
HQDEOHELQDU\VFDQQLQJ$WWDFKPHQW0DQDJHUZLOOWKHQXVHELQDU\VFDQQLQJWR
LGHQWLI\ILOHW\SHVIRUDOORI\RXUILOWHUV &XVWRP)LOH7\SHV6\VWHP7KUHDWVDQG
3URGXFWLYLW\ILOWHUV 
6HH $WWDFKPHQW0DQDJHURQSDJH IRUPRUHGHWDLOVDQGLQVWUXFWLRQV

5HODWHG7RSLFV

+HDOWK&KHFN8SGDWH8VHU6HWWLQJV

+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS

+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV

&RQILJXUH9LUXV6HWWLQJVIRUDQ2UJDQL]DWLRQ

&RQILJXUH,QERXQG9LUXV%ORFNLQJ

$WWDFKPHQW0DQDJHU

9LUXV%ORFNLQJ





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

&RQWHQW0DQDJHU

&KDSWHU 

$ERXW&RQWHQW0DQDJHU
&RQWHQW0DQDJHUVFDQVHPDLOPHVVDJHVIRUVSHFLILFFRQWHQWZRUGVSKUDVHVRU
WH[WSDWWHUQVDQGWKHQWDNHVDQDFWLRQRQDQ\PHVVDJHVWKDWFRQWDLQWKDW
FRQWHQW)RUH[DPSOH\RXFDQVHWXS&RQWHQW0DQDJHUWRTXDUDQWLQHDQ\LQERXQG
PHVVDJHWKDWFRQWDLQVVSHFLILFWH[WLQLWVVXEMHFWOLQH8VH&RQWHQW0DQDJHUWR
KHOSVHFXUH\RXUQHWZRUNHQIRUFHHPDLOFRQWHQWSROLFLHVSUHYHQWOHDNDJHRI
SURSULHWDU\LQIRUPDWLRQDQGSURWHFWSULYDWHLQIRUPDWLRQ
7RXVH&RQWHQW0DQDJHU\RXPXVWILUVWFRQILJXUHLWIRURQHRUPRUHRUJDQL]DWLRQV
LQ\RXURUJDQL]DWLRQKLHUDUFK\<RXFDQWKHQGRHLWKHURIWKHIROORZLQJ

&UHDWHFXVWRPFRQWHQWILOWHUVWRVSHFLI\WKHFRQWHQWWRVFDQIRU

6HWXSFRQWHQWFRPSOLDQFHSROLFLHVZKLFKLQFOXGHFRPSUHKHQVLYHSUHGHILQHG
FRQWHQWILOWHUV

7ZRYHUVLRQVRI&RQWHQW0DQDJHUDUHDYDLODEOH

,QERXQG&RQWHQW0DQDJHU6FDQVHPDLOPHVVDJHVVHQWWR\RXUXVHUVIURP
RXWVLGH\RXUQHWZRUN,QERXQG&RQWHQW0DQDJHULVLQFOXGHGZLWKPRVWVHUYLFH
SDFNDJHV

2XWERXQG&RQWHQW0DQDJHU6FDQVPHVVDJHVWKDW\RXUXVHUVVHQGWR
RWKHUVRXWVLGH\RXUQHWZRUN2XWERXQG&RQWHQW0DQDJHUUHTXLUHVWKH
2XWERXQG6HUYLFHVRSWLRQ

1RWH)RULQIRUPDWLRQDERXWWKHRSWLRQV\RXUVHUYLFHSDFNDJHLQFOXGHVFRQWDFW

\RXUDFFRXQWPDQDJHU

&RQWHQW0DQDJHU



&RQWHQW0DQDJHU)HDWXUHV
<RXFDQXVH&RQWHQW0DQDJHUWRILOWHUERWKLQERXQGDQGRXWERXQGHPDLO
PHVVDJHV7RILOWHUPHVVDJHV\RXFDQFUHDWHFXVWRPFRQWHQWILOWHUVDQGVHWXS
FRQWHQWFRPSOLDQFHSROLFLHV

&XVWRP&RQWHQW)LOWHUV
$FXVWRPFRQWHQWILOWHUFRPSULVHVXSWRWKUHHFRQWHQWUXOHVDQGDPHVVDJH
GLVSRVLWLRQ(DFKUXOHFRQWDLQVDZRUGRUSKUDVHWKDW\RXVSHFLI\2UDUXOHFDQ
FRQWDLQDWH[WSDWWHUQFDOOHGDUHJXODUH[SUHVVLRQUDWKHUWKDQVSHFLILFWH[W
&RQWHQW0DQDJHUVFDQVPHVVDJHVIRUFRQWHQWWKDWPDWFKHVRQHRUPRUHUXOHVLQ
WKHILOWHU,IDPHVVDJHFRQWDLQVDFRQWHQWPDWFK&RQWHQW0DQDJHUWDNHVDFWLRQ
RQWKHPHVVDJHDFFRUGLQJWRWKHPHVVDJHGLVSRVLWLRQIRUWKHILOWHU
)RULQVWUXFWLRQVRQFUHDWLQJDFRQWHQWILOWHUVHH&UHDWHRU(GLWD&RQWHQW0DQDJHU
)LOWHURQSDJH 

&RPSOLDQFH3ROLFLHV
$FRPSOLDQFHSROLF\FRPSULVHVDOH[LFRQDSUHGHILQHGVHWRIZRUGVSKUDVHV
DQGWH[WSDWWHUQVDQGDPHVVDJHGLVSRVLWLRQ&RQWHQW0DQDJHUVFDQV
PHVVDJHVIRUFRQWHQWWKDWPDWFKHVFRQWHQWLQWKHOH[LFRQ,IDPHVVDJHFRQWDLQVD
PDWFK&RQWHQW0DQDJHUWDNHVDFWLRQRQWKHPHVVDJHDFFRUGLQJWRWKHPHVVDJH
GLVSRVLWLRQ&XUUHQWO\&RQWHQW0DQDJHULQFOXGHVFRPSOLDQFHSROLFLHVIRUVRFLDO
VHFXULW\QXPEHUVDQGFUHGLWFDUGQXPEHUV8VHWKHVHSROLFLHVWRKHOSSURWHFW
SHUVRQDOLQIRUPDWLRQDQGHQIRUFHFRPSOLDQFHDW\RXUFRPSDQ\
,PSRUWDQW7KHOH[LFRQVDUHGHVLJQHGWRSURYLGHDKLJKOHYHORIILOWHULQJDFFXUDF\

+RZHYHUEHFDXVHSDWWHUQVIRUVRFLDOVHFXULW\DQGFUHGLWFDUGQXPEHUVDUHKLJKO\
YDULDEOHWKHVHOH[LFRQVPD\QRWFDSWXUHDOOPHVVDJHVWKDWFRQWDLQVRFLDOVHFXULW\
RUFUHGLWFDUGQXPEHUV,QDGGLWLRQWKHVHOH[LFRQVPD\FDSWXUHPHVVDJHVWKDW
FRQWDLQQXPHULFDOSDWWHUQVWKDWDUHQRWVRFLDOVHFXULW\RUFUHGLWFDUGQXPEHUV
)RULQVWUXFWLRQVRQVHWWLQJXSDFRPSOLDQFHSROLF\VHH6HW8SD&RPSOLDQFH
3ROLF\RQSDJH 

5HJXODU([SUHVVLRQV
,QVWHDGRIFUHDWLQJVLPSOHFRQWHQWILOWHUVWKDWFDQILQGRQO\VLQJOHZRUGVRU
SKUDVHV\RXFDQXVHUHJXODUH[SUHVVLRQVWRFUHDWHPRUHHIILFLHQWRUVRSKLVWLFDWHG
FRQWHQWILOWHUV$UHJXODUH[SUHVVLRQDOVRFDOOHGDUHJH[LVDPHWKRGIRUPDWFKLQJ
WH[WZLWKSDWWHUQV)RUH[DPSOHDUHJXODUH[SUHVVLRQFDQGHVFULEHWKHSDWWHUQRID
WHOHSKRQHQXPEHUDQHPDLODGGUHVVD85/RU\RXUFRPSDQ\
VHPSOR\HH
LGHQWLILFDWLRQQXPEHUV,WFDQDOVRGHVFULEHDOLVWRIZRUGV
)RUPRUHLQIRUPDWLRQDERXWXVLQJUHJXODUH[SUHVVLRQVVHH$ERXW8VLQJ5HJXODU
([SUHVVLRQVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LOH$WWDFKPHQW6FDQQLQJ
<RXFDQFUHDWHFRQWHQWILOWHUVWKDWVFDQDOOSDUWVRIDQHPDLOPHVVDJHLQFOXGLQJ
DQ\WH[WEDVHGILOHDWWDFKPHQWV,I\RXVHWXSDFRPSOLDQFHSROLF\ILOHDWWDFKPHQWV
DUHVFDQQHGDXWRPDWLFDOO\
)RUGHWDLOVVHH$WWDFKPHQWV7KDW&RQWHQW0DQDJHU6FDQVRQSDJH 

2XWERXQG0HVVDJH6FDQQLQJ
2XWERXQG&RQWHQW0DQDJHUILOWHUVPHVVDJHVWKDW\RXUXVHUVVHQGWRDGGUHVVHV
RXWVLGH\RXUQHWZRUN2XWERXQG&RQWHQW0DQDJHULVDQRSWLRQDOIHDWXUH
,I\RXILOWHURXWERXQGPHVVDJHVEDVHGRQUHFLSLHQWWKHIROORZLQJDSSO\

7KHILOWHULVDSSOLHGLIDQ\UHFLSLHQW UDWKHUWKDQDOOUHFLSLHQWV PHHWVWKH


FULWHULD

)LOWHUVFRQVLGHUWKH7RDQG&FUHFLSLHQWVEXWQRWWKH%FFUHFLSLHQWV

)RUH[DPSOHLI\RXFUHDWHDILOWHUWREORFNHPDLOWRDOOEXWRQHGRPDLQWKHQDOO
UHFLSLHQWVRIWKHPHVVDJHPXVWEHLQWKDWGRPDLQ,IDQ\UHFLSLHQWKDVDQDGGUHVV
RXWVLGHWKHGRPDLQWKHQWKHPHVVDJHLVGHOLYHUHGWRDOOUHFLSLHQWV
7RXVH2XWERXQG&RQWHQW0DQDJHU\RXUPHVVDJHVHFXULW\VHUYLFHPXVWLQFOXGH
2XWERXQG6HUYLFHV)RUPRUHLQIRUPDWLRQDERXW\RXUPHVVDJHVHFXULW\VHUYLFH
IHDWXUHVFRQWDFW\RXUDFFRXQWPDQDJHU
%HIRUHXVLQJ2XWERXQG&RQWHQW0DQDJHU\RXPXVWHQDEOH2XWERXQG6HUYLFHV
)RULQVWUXFWLRQVVHH2XWERXQG&RQFHSWVRQSDJH 

:KDW<RX&DQ'RZLWK&RQWHQW0DQDJHU
7KHIROORZLQJDUHWKHJHQHUDOZD\V\RXFDQXVHFXVWRPFRQWHQWILOWHUVDQG
FRPSOLDQFHSROLFLHVLQ&RQWHQW0DQDJHU
1RWH6RPHRIWKHH[DPSOHVWKDWIROORZLQFOXGHFUHDWLQJILOWHUVIRURXWERXQGHPDLO

&RQWHQW0DQDJHUFDQVFDQRXWERXQGHPDLORQO\LI\RXYHVHWXS2XWERXQG
6HUYLFHV)RUGHWDLOVUHIHUWRWKHIROORZLQJJXLGH
2XWERXQG6HUYLFHV&RQILJXUDWLRQ*XLGH

(QIRUFHFRQWHQWUXOHVIRU\RXURUJDQL]DWLRQ
<RXFDQFUHDWHFRQWHQWILOWHUVWRHQIRUFHDFRUSRUDWHSROLF\DJDLQVWVSHFLILFW\SHV
RIFRQWHQWLQHPDLOPHVVDJHV)RUH[DPSOH\RXFRXOGHQIRUFHDSROLF\DJDLQVW
IRRWEDOOEHWWLQJSRROVE\FUHDWLQJDQLQERXQGRURXWERXQGILOWHUWKDWTXDUDQWLQHV
PHVVDJHVWKDWFRQWDLQWKHZRUGVIRRWEDOOEHWDQGSRRO

&RQWHQW0DQDJHU



0RQLWRURUUHYLHZPHVVDJHVZLWKVSHFLILFFRQWHQW
<RXFDQPRQLWRURUUHYLHZPHVVDJHVWKDWFRQWDLQVSHFLILFFRQWHQWUDWKHUWKDQ
ERXQFHRUTXDUDQWLQHWKHP)RUH[DPSOHLI\RXZDQWWRUHFHLYHFRSLHVRIDQ\
RXWERXQGPHVVDJHVWKDWFRQWDLQVRFLDOVHFXULW\QXPEHUV\RXFRXOGVHWXSWKH
6RFLDO6HFXULW\1XPEHUVFRPSOLDQFHSROLF\WRSODFHFRSLHVRIWKHVHPHVVDJHVLQ
DQDGPLQLVWUDWRUVTXDUDQWLQHIRUUHYLHZ

(QFU\SWPHVVDJHVWKDWFRQWDLQSHUVRQDORUFRQILGHQWLDOLQIRUPDWLRQ
,I\RXUPHVVDJHVHUYLFHLQFOXGHVWKH0HVVDJH(QFU\SWLRQRSWLRQ\RXFDQHQFU\SW
HPDLOPHVVDJHVWKDWFRQWDLQSHUVRQDORUFRQILGHQWLDOLQIRUPDWLRQ)RUH[DPSOH
\RXFRXOGFUHDWHDFRQWHQWILOWHUWRHQFU\SWDQ\RXWERXQGPHVVDJHVWKDWFRQWDLQD
FUHGLWFDUGQXPEHU
1RWH)RUGHWDLOVDERXWWKH0HVVDJH(QFU\SWLRQRSWLRQUHIHUWRWKH(QFU\SWLRQ

6HUYLFHV$GPLQLVWUDWLRQ*XLGH

3URWHFWSURSULHWDU\LQIRUPDWLRQ
<RXFDQXVH&RQWHQW0DQDJHUWRKHOSSUHYHQWUHFLSLHQWVRXWVLGH\RXUFRPSDQ\
IURPUHFHLYLQJPHVVDJHVZLWKSURSULHWDU\LQIRUPDWLRQ)RUH[DPSOH\RXFRXOG
FUHDWHDFRQWHQWILOWHUWKDWVFDQVRXWERXQGPHVVDJHVIRUUHIHUHQFHVWRSURSULHWDU\
LQIRUPDWLRQVXFKDVWKHFRGHQDPHIRUDQHZSURGXFW\RXUFRPSDQ\LV
GHYHORSLQJ,IDPHVVDJHFRQWDLQVWKHFRGHQDPH&RQWHQW0DQDJHUFDQ
ERXQFHWKHPHVVDJHEDFNWRWKHVHQGHUDORQJZLWKDPHVVDJHVWDWLQJWKDWWKH
PHVVDJHYLRODWHV\RXUHPDLOSROLF\

$OORZFHUWDLQFRQWHQWWRE\SDVVVSDPILOWHUV
<RXFDQXVH&RQWHQW0DQDJHUWRDVVXUHWKDWQRLQFRPLQJUHVXPHVDUHHYHU
TXDUDQWLQHGUHJDUGOHVVRIVSDPOLNHPHVVDJHFRQWHQW)RUH[DPSOH\RXFRXOG
FUHDWHDFRQWHQWILOWHUWKDWORRNVIRUWKHZRUGUHVXPHLQWKHVXEMHFWRUERG\RIWKH
PHVVDJHDQGDOORZVPHVVDJHVWKDWFRQWDLQWKDWZRUGWRE\SDVVWKHVSDPILOWHUV

7HPSRUDULO\VWRSMXQNPDLO
,I\RXH[SHULHQFHVHYHUHSUREOHPVZLWKVSHFLILFMXQNPHVVDJHV\RXFDQFUHDWHD
FRQWHQWILOWHUWREORFNWKHVHPHVVDJHV+RZHYHUWDNHFDXWLRQZKHQFUHDWLQJVXFK
ILOWHUVEHFDXVHWKH\PD\LQFUHDVHWKHFKDQFHVRIEORFNLQJOHJLWLPDWHPHVVDJHV
)RUGHWDLOVVHH+RZWR8VH&RQWHQW0DQDJHULQD6SDP2XWEUHDNRQSDJH 
,PSRUWDQW,QJHQHUDOXVH&RQWHQW0DQDJHUIRUHQIRUFLQJFRPSDQ\FRQWHQW

SROLFLHVQRWIRUILOWHULQJVSDP



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+RZ&RQWHQW0DQDJHU:RUNV
&RQWHQW0DQDJHUZRUNVZLWKWKHMXQNYLUXVDQGDWWDFKPHQWILOWHUVRI\RXU
PHVVDJHVHFXULW\VHUYLFHWRSURYLGH\RXZLWKDGGLWLRQDOFRQWURODQGSURWHFWLRQRI
\RXUHPDLO

:KHUH&RQWHQW)LOWHUV$SSO\
&RQWHQW0DQDJHULVDQRUJDQL]DWLRQOHYHOIHDWXUH7KHUHIRUHFRQWHQWILOWHUVDSSO\
RQO\WRWKHXVHUDFFRXQWVLQWKHXVHURUJDQL]DWLRQLQZKLFK\RXFUHDWHWKRVHILOWHUV
,I\RXZDQWDFRQWHQWILOWHUWRDSSO\WRDOOXVHUVRQ\RXUPHVVDJHVHFXULW\VHUYLFH
HQVXUHWKDW\RXFUHDWHWKHVDPHILOWHULQDOOWKHXVHURUJDQL]DWLRQVLQ\RXU
RUJDQL]DWLRQKLHUDUFK\)RUGHWDLOVDERXWRUJDQL]DWLRQKLHUDUFKLHVVHH
2UJDQL]DWLRQ0DQDJHPHQWRQSDJH 

:KHQ&RQWHQW)LOWHUV$SSO\

7KHPHVVDJHVHFXULW\VHUYLFHDSSOLHV,QERXQG&RQWHQW0DQDJHUILOWHUVDIWHU
&RQQHFWLRQ0DQDJHU DWWDFNEORFNLQJ EXWEHIRUH6HQGHU/LVWV-XQN)LOWHUV9LUXV
%ORFNLQJDQG$WWDFKPHQW0DQDJHU$VDUHVXOW

0HVVDJHVZLWKDSSURYHGFRQWHQWDUHQRWILOWHUHGDVVSDP
,IDPHVVDJHLVFDSWXUHGE\DFRQWHQWILOWHURUFRPSOLDQFHSROLF\ZLWKD
GLVSRVLWLRQRI$SSURYHLWE\SDVVHVWKH-XQN)LOWHUVHYHQLILWFRQWDLQVVSDP
OLNHFRQWHQW

$SSURYHGVHQGHUVFDQRSWLRQDOO\E\SDVVFRQWHQWILOWHUV
,I\RXFRQILJXUH,QERXQG&RQWHQW0DQDJHUWRDOORZDOOHPDLOIURP
RUJDQL]DWLRQOHYHODSSURYHGVHQGHUV\RXUPHVVDJHVHFXULW\VHUYLFHGHOLYHUV
DQ\PHVVDJHVIURPWKHVHVHQGHUVHYHQLIWKHLUPHVVDJHVFRQWDLQFRQWHQW
WKDWDFRQWHQWILOWHUZRXOGRWKHUZLVHERXQFHRUTXDUDQWLQH0HVVDJHVIURP
VHQGHUVWKDWDUHRQRQO\DQLQGLYLGXDOXVHUVDSSURYHGVHQGHUVOLVWFDQQRW
E\SDVVFRQWHQWILOWHUV

&RQWHQW0DQDJHUDSSURYHGRUTXDUDQWLQHGPHVVDJHVDUHVFDQQHGIRU
YLUXVHV
$PHVVDJHLQIHFWHGZLWKDYLUXVRUWKDWFRQWDLQVDQDWWDFKPHQWSURKLELWHGE\
DQDWWDFKPHQWILOWHULVQWGHOLYHUHGWRXVHUVHYHQLILWFRQWDLQVDSSURYHG
FRQWHQW

&RQWHQW0DQDJHU



+RZ&RQWHQW0DQDJHU6FDQV(PDLO0HVVDJHV
0HVVDJH&RPSRQHQWV6FDQQHG
:KHQ\RXUFUHDWHDFXVWRPFRQWHQWILOWHU\RXFDQFKRRVHWRVFDQVSHFLILFSDUWVRI
DQHPDLOPHVVDJHLQFOXGLQJWKHKHDGHUVVXEMHFWOLQHVHQGHUUHFLSLHQWRUERG\
<RXFDQDOVRFKRRVHWRVFDQDOOSDUWVRIDPHVVDJHWKDWLVWKHHQWLUH
PHVVDJHLQFOXGLQJDQ\XQHQFU\SWHGDWWDFKPHQWV,I\RXVHWXSDFRPSOLDQFH
SROLF\&RQWHQW0DQDJHUDOZD\VVFDQVDOOSDUWVRIDPHVVDJHLQFOXGLQJDQ\
XQHQFU\SWHGELQDU\DWWDFKPHQWV

7\SHVRI&RQWHQW6FDQQHG
,QDQ\SDUWRIDQHPDLOPHVVDJH&RQWHQW0DQDJHUVFDQVWKHWH[WEDVHGRU+70/
FRQWHQWDVZHOODVDQ\0,0( EDVH VHFWLRQVIRUELQDU\DWWDFKPHQWV WKH
VHFWLRQVWKDWXVXDOO\DSSHDUDVJLEEHULVKLQWKHPHVVDJHVRXUFH ,I\RXFKRRVH
WKHRSWLRQWRVFDQWKHHQWLUHPHVVDJH&RQWHQW0DQDJHUDOVRGHFRGHVDQGWKHQ
VFDQVVHFWLRQVLQ0,0(DQGTXRWHGSULQWDEOHHQFRGLQJ IRUQRQ$6&,,WH[W ,Q
WKLVFDVH&RQWHQW0DQDJHUDOVRVFDQVWKHDFWXDOWH[WFRQWHQWRIELQDU\
DWWDFKPHQWV

:KHQ&RQWHQW6FDQQLQJ2FFXUV
&RQWHQW0DQDJHUVFDQVDOOLQIRUPDWLRQWUDQVPLWWHGGXULQJWKH'$7$SKDVHRIDQ
6073VHVVLRQ,WGRHVQRWVFDQVHQGHURUUHFLSLHQWFRQWHQWWUDQVPLWWHGGXULQJWKH
0$,/)520RU5&3772SKDVHRIDQ6073VHVVLRQ

+RZ4XLFNO\&RQWHQW6FDQQLQJ2FFXUV
&RQWHQW0DQDJHUWDNHVMXVWPLOOLVHFRQGVWRVFDQDPHVVDJHDFFRUGLQJWRDOO
FRQWHQWUXOHVDQGWKHQH[HFXWHWKHGLVSRVLWLRQRIDQ\ILOWHUWKDWFDSWXUHVLW
7KHUHIRUHWKHXVHRI&RQWHQW0DQDJHUGRHVQRWDIIHFWWKHVSHHGDWZKLFKWKH
PHVVDJHVHFXULW\VHUYLFHSURFHVVHV\RXUHPDLO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$WWDFKPHQWV7KDW&RQWHQW0DQDJHU6FDQV
:KHQ\RXFUHDWHDFRQWHQWILOWHU\RXFDQFKRRVHWRVFDQDQ\SDUWRIDPHVVDJHRU
DOOSDUWVRIDPHVVDJH,I\RXVHOHFWWKH%RG\RSWLRQIRUDILOWHUUXOH&RQWHQW
0DQDJHUDOVRVFDQVDQ\SODLQWH[WDWWDFKPHQWV,I\RXVHOHFWWKH(QWLUH0HVVDJH
RSWLRQ&RQWHQW0DQDJHUVFDQVWH[WEDVHGFRQWHQWLQPDQ\W\SHVRIILOH
DWWDFKPHQWVLQFOXGLQJ

7H[WILOHV

+70/ILOHV

'RFXPHQWVFUHDWHGZLWK0LFURVRIW2IILFHRUHDUOLHUYHUVLRQV :RUG
3RZHU3RLQWDQG([FHO

)RUZDUGHGHPDLOPHVVDJHV

9DULRXVW\SHVRIRWKHUILOHVZLWKWH[WEDVHGFRQWHQW

1RWH)RUELQDU\ILOHDWWDFKPHQWVVXFKDV0LFURVRIW2IILFHGRFXPHQWV&RQWHQW
0DQDJHUGHFRGHVDQGWKHQVFDQVWKH0,0( EDVHHQFRGHG SDUWVRIWKHHPDLO
PHVVDJH

&RQWHQW0DQDJHUGRHVQRWVFDQDWWDFKPHQWVWKDWDUH

=,3RURWKHUW\SHVRIFRPSUHVVHGILOHV

0LFURVRIW2IILFHGRFXPHQWV

2YHU0%

3')ILOHV

+RZ2XWERXQG&RQWHQW0DQDJHU:RUNV
2XWERXQG&RQWHQW0DQDJHUILOWHUVWKHPHVVDJHVWKDW\RXUXVHUVVHQGWR
UHFLSLHQWVRXWVLGH\RXUQHWZRUN<RXFUHDWHRXWERXQGFRQWHQWILOWHUVLQWKHVDPH
ZD\\RXFUHDWHLQERXQGFRQWHQWILOWHUVH[FHSWWKDWWKH8VHU4XDUDQWLQHDQG
%ODFNKROHGLVSRVLWLRQVDUHQRWDYDLODEOH
1RWH

,IDXVHUIRUZDUGVDPHVVDJHWRVRPHRQHRXWVLGH\RXUQHWZRUN2XWERXQG
&RQWHQW0DQDJHUVFDQVLW7KHXVHUZKRIRUZDUGHGWKHPHVVDJHLV
FRQVLGHUHGWKHVHQGHU

,I\RXUPHVVDJHVHFXULW\VHUYLFHURXWHVDQRXWERXQGPHVVDJHEDFNWKURXJK
\RXUHPDLOVHUYHU DSURFHVVFDOOHGUHLQMHFWLRQ 2XWERXQG&RQWHQW0DQDJHU
VFDQVWKHPHVVDJHDJDLQ)RUGHWDLOVVHH2XWERXQG&RQFHSWVRQ
SDJH 

%HIRUHXVLQJ2XWERXQG&RQWHQW0DQDJHU\RXPXVWHQDEOH2XWERXQG
6HUYLFHV)RUGHWDLOVVHH2XWERXQG&RQFHSWVRQSDJH 

&RQWHQW0DQDJHU



&RQWHQW)LOWHU/LPLWDWLRQV
<RXFDQFUHDWHDSSUR[LPDWHO\WRFXVWRPFRQWHQWILOWHUVSHURUJDQL]DWLRQLQ
\RXURUJDQL]DWLRQKLHUDUFK\GHSHQGLQJRQWKHQXPEHUDQGFRPSOH[LW\RIWKHUXOHV
\RXVSHFLI\IRUWKHILOWHUV7KLVOLPLWDSSOLHVWRWKHRYHUDOOQXPEHURIILOWHUV\RX
FUHDWHIRUERWK,QERXQG&RQWHQW0DQDJHUDQG2XWERXQG&RQWHQW0DQDJHU
7KHYDOXH\RXVSHFLI\IRUDUXOHWKDWLVWKHWH[WIRUZKLFK\RXZDQWWRVFDQ
PHVVDJHVPXVWEHLQ,62 /DWLQ FKDUDFWHUHQFRGLQJ
,PSRUWDQW,I\RXXVHUHJXODUH[SUHVVLRQVWRVSHFLI\ILOWHUYDOXHVDGGLWLRQDO

OLPLWDWLRQVDSSO\)RUGHWDLOVVHH$ERXW8VLQJ5HJXODU([SUHVVLRQVRQ
SDJH 

$ERXW0HVVDJH'LVSRVLWLRQV
)RUHDFKFRQWHQWILOWHURUFRPSOLDQFHSROLF\WKDW\RXVHWXSLQ&RQWHQW0DQDJHU
\RXPXVWVSHFLI\DPHVVDJHGLVSRVLWLRQ$GLVSRVLWLRQWHOOV&RQWHQW0DQDJHUZKDW
DFWLRQWRWDNHRQDPHVVDJHVLWFDSWXUHV)RUH[DPSOH&RQWHQW0DQDJHUFDQ
VHQGWKHPHVVDJHWRWKHXVHUVRUDQDGPLQLVWUDWRUVTXDUDQWLQHLQ0HVVDJH
&HQWHUGHOHWH EODFNKROH LWRUUHWXUQLWWRWKHVHQGHU ERXQFHLW ,WFDQDOVRVHQG
DFRS\RIWKHPHVVDJHWRDQDGPLQLVWUDWRUVTXDUDQWLQHEXWOHWWKHPHVVDJH
WKURXJKWRLWVLQWHQGHGUHFLSLHQW
)RUGHWDLOVDERXWWKHGLVSRVLWLRQV\RXFDQXVHVHH0HVVDJH'LVSRVLWLRQVRQ
SDJH 

2UGHURI3UHFHGHQFHRI)LOWHUVDQG3ROLFLHV
&XVWRPFRQWHQWILOWHUVDQGFRPSOLDQFHSROLFLHVWDNHSUHFHGHQFHRYHU
HQFU\SWLRQVHWWLQJV

,I\RXUVHUYLFHLQFOXGHVWKH0HVVDJH(QFU\SWLRQRSWLRQERWKFRQWHQWILOWHUVDQG
FRPSOLDQFHSROLFLHVWDNHSUHFHGHQFHRYHUHQFU\SWLRQVHWWLQJV)RUH[DPSOH
DVVXPHDQHPDLOPHVVDJHFRQWDLQVERG\WH[WWKHPDWFKHVDFRQWHQWILOWHUDQGD
FRQILGHQWLDOKHDGHUWKDWPDWFKHVDQHQFU\SWLRQVHWWLQJ,IWKHFRQWHQWILOWHULV
FRQILJXUHGWR&RS\WR4XDUDQWLQH&RQWHQW0DQDJHUTXDUDQWLQHVWKHPHVVDJH
DQGGRHVQRWGHOLYHURUHQFU\SWLW
7KHOHDVWVHYHUHGLVSRVLWLRQWDNHVSUHFHGHQFHRYHUPRUHVHYHUHGLVSRVLWLRQV

,IWZRRUPRUHFXVWRPFRQWHQWILOWHUVRUFRPSOLDQFHSROLFLHVFRQWDLQDPDWFKIRUD
PHVVDJHWKHILOWHURUSROLF\ZLWKWKHOHDVWVHYHUHGLVSRVLWLRQWDNHVSUHFHGHQFH
7KHIROORZLQJLVWKHRUGHUIURPOHDVWVHYHUHWRPRVWVHYHUH
 'HOLYHU

%\SDVVMXQNILOWHUV ,QERXQGRQO\

(QFU\SW RSWLRQDOIHDWXUH2XWERXQGRQO\

 &RS\WR4XDUDQWLQH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 %RXQFH
 'HOHWH %ODFNKROH 
)RUH[DPSOHDVVXPHDQHPDLOPHVVDJHFRQWDLQVWH[WWKDWPDWFKHVWZRVHSDUDWH
FRQWHQWILOWHUV,IRQHILOWHULVFRQILJXUHGWR&RS\WR4XDUDQWLQHDQGWKHRWKHULV
FRQILJXUHGWR%RXQFH&RQWHQW0DQDJHUTXDUDQWLQHVWKHPHVVDJHLQVWHDGRI
ERXQFLQJLW
1RWH7KHRUGHURIGLVSRVLWLRQSUHFHGHQFHGRHVQRWDSSO\WRYLUXVLQIHFWHG
PHVVDJHV\RXUPHVVDJHVHFXULW\VHUYLFHDOZD\VTXDUDQWLQHVRUGHOHWHVWKHP

)RUGHWDLOVDERXWGLVSRVLWLRQVVHH0HVVDJH'LVSRVLWLRQVRQSDJH 
&RPSOLDQFHSROLFLHVWDNHSUHFHGHQFHRYHUFXVWRPFRQWHQWILOWHUVZLWKWKHVDPH
GLVSRVLWLRQV

,IDFRQWHQWILOWHUDQGDFRPSOLDQFHSROLF\ERWKFRQWDLQDPDWFKIRUDPHVVDJH
DQGWKH\ERWKKDYHWKHVDPHPHVVDJHGLVSRVLWLRQWKHFRPSOLDQFHSROLF\WDNHV
SUHFHGHQFH)RUH[DPSOHDVVXPHDQHPDLOPHVVDJHFRQWDLQVDQXPEHUWKDW
PDWFKHVERWKDFRQWHQWILOWHU\RXFUHDWHGDQGWKH&UHGLW&DUG1XPEHUVSROLF\,I
ERWKWKHFRQWHQWILOWHUDQGWKHSROLF\DUHFRQILJXUHGWR&RS\WR4XDUDQWLQH
&RQWHQW0DQDJHUUHSRUWVDQGWKHPHVVDJHKHDGHULQGLFDWHVWKDWWKHPHVVDJH
ZDVTXDUDQWLQHGEDVHGRQWKHSROLF\QRWWKHFXVWRPILOWHU

9LHZ&RQWHQW0DQDJHU)LOWHUVDQG3ROLFLHV
7KH&RQWHQW0DQDJHUILOWHUOLVWSDJHIRUDQRUJDQL]DWLRQVKRZVDOLVWRIWKH
DYDLODEOHFRPSOLDQFHSROLFLHVDQGDQ\FXVWRPFRQWHQWILOWHUV\RXFUHDWHGIRUWKDW
RUJDQL]DWLRQ7KLVSDJHLVDYDLODEOHIRUERWK,QERXQG&RQWHQW0DQDJHUDQG
2XWERXQG&RQWHQW0DQDJHU
1RWH2XWERXQG&RQWHQW0DQDJHULVDQRSWLRQDOIHDWXUH)RUGHWDLOVDERXWXVLQJ
2XWERXQG&RQWHQW0DQDJHUVHH+RZ2XWERXQG&RQWHQW0DQDJHU:RUNVRQ
SDJH 

7RYLHZ&RQWHQW0DQDJHUILOWHUDQGSROLFLHVIRUDQRUJDQL]DWLRQ

 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQRUJDQL]DWLRQWKDWFRQWDLQVWKH
XVHUVZKRVHPHVVDJHV\RXZDQWWRILOWHU
 8QGHU,QERXQG6HUYLFHVRU2XWERXQG6HUYLFHVFOLFNWKH&RQWHQW
0DQDJHULFRQ

&RQWHQW0DQDJHU



7KH&RQWHQW0DQDJHUILOWHUOLVWDSSHDUVVKRZLQJWKHFXUUHQWILOWHUVDQG
VHWWLQJV

,IWKLVLVWKHILUVWWLPH\RXYHDFFHVVHGWKLVSDJHQRQHRIWKHSROLFLHVDUHRQ
QRUDUHWKHUHDQ\ILOWHUVFRQILJXUHG6HH&RQILJXUH&RQWHQW0DQDJHURQ
SDJH 

&RQILJXUH&RQWHQW0DQDJHU
<RXFRQILJXUH&RQWHQW0DQDJHUDWWKHRUJDQL]DWLRQOHYHO:KHQFRQILJXULQJ
&RQWHQW0DQDJHU\RXFDQ



7XUQ&RQWHQW0DQDJHURQRURII%HIRUH\RXFDQFUHDWHDQHZFRQWHQWILOWHU
RUVHWXSDFRPSOLDQFHSROLF\\RXPXVWWXUQRQ&RQWHQW0DQDJHU

6SHFLI\WKHDFFRXQWWKDWUHFHLYHVTXDUDQWLQHGPHVVDJHV,I\RXFUHDWHD
FRQWHQWILOWHURUVHWXSDSROLF\WKDWFRSLHVFDSWXUHGPHVVDJHVWRDQ
DGPLQLVWUDWRUVTXDUDQWLQHVSHFLI\WKHHPDLODGGUHVVIRUWKHDFFRXQW

&KRRVH\RXUDSSURYHGVHQGHUVSROLF\&KRRVHZKHWKHUWRDOORZDOO
LQERXQGPHVVDJHVIURPDSSURYHGVHQGHUVWRE\SDVVFRQWHQWILOWHUVDQG
SROLFLHV

&UHDWHDFXVWRPERXQFHPHVVDJH,I\RXFUHDWHDFRQWHQWILOWHURUVHWXSD
SROLF\WKDWUHWXUQVFDSWXUHGPHVVDJHVWRWKHLUVHQGHUVFXVWRPL]HWKH
PHVVDJHWKDWWKHVHQGHUVUHFHLYH

$SSO\VHWWLQJVDQGILOWHUVWRH[LVWLQJVXERUJDQL]DWLRQV4XLFNO\FRQILJXUH
&RQWHQW0DQDJHUIRUH[LVWLQJVXERUJVZLWKWKHVHWWLQJVDQGILOWHUVRIWKHLU
SDUHQWRUJDQL]DWLRQ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*$SSO\LQJVHWWLQJVWRVXERUJVDOVRRYHUZULWHVDQ\H[LVWLQJFRQWHQW
ILOWHUV\RXYHVHWXSLQWKRVHVXERUJV

7RFRQILJXUH&RQWHQW0DQDJHU

 $FFHVV&RQWHQW0DQDJHUIRUWKHRUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUVZKRVH
PHVVDJHV\RXZDQWWRILOWHU)RUGHWDLOVVHH9LHZ&RQWHQW0DQDJHU)LOWHUV
DQG3ROLFLHVRQSDJH 

 &OLFNWKH(GLW6HWWLQJVOLQN
 6SHFLI\VHWWLQJVWRFRQILJXUH&RQWHQW0DQDJHU)RUGHWDLOVDERXWWKHVHWWLQJV
VHH&RQWHQW0DQDJHU&RQILJXUDWLRQ6HWWLQJVRQSDJH 
$IWHU\RXHQDEOH&RQWHQW0DQDJHU\RXFDQ

&UHDWHFXVWRPFRQWHQWILOWHUV)RUGHWDLOVVHH&UHDWHRU(GLWD&RQWHQW
0DQDJHU)LOWHURQSDJH 

6HWXSFRPSOLDQFHSROLFLHV3ROLFLHVDUHDYDLODEOHIRU

6RFLDOVHFXULW\QXPEHUV

&UHGLWFDUGQXPEHUV

)RUGHWDLOVVHH6HW8SD&RPSOLDQFH3ROLF\RQSDJH 

&RQWHQW0DQDJHU



&UHDWHRU(GLWD&RQWHQW0DQDJHU)LOWHU
$FRQWHQWILOWHUFDQFRQWDLQXSWRWKUHHFRQWHQWUXOHVDQGDPHVVDJHGLVSRVLWLRQ
ZKDW&RQWHQW0DQDJHUGRHVZLWKWKHFDSWXUHGPHVVDJH $UXOHVSHFLILHVWKH
IROORZLQJ

7KHFRQWHQWWRVFDQIRU7KHFRQWHQWRUUXOHYDOXHFDQEHDQH[DFWZRUG
SKUDVHRUVWULQJRIFKDUDFWHUV2ULWFDQEHDWH[WSDWWHUQLQWKHIRUPRID
UHJXODUH[SUHVVLRQ)RUPRUHLQIRUPDWLRQVHH$ERXW8VLQJ5HJXODU
([SUHVVLRQVRQSDJH 

7KHORFDWLRQWRVFDQ0HVVDJHORFDWLRQVLQFOXGHWKHVXEMHFWOLQHVHQGHU
UHFLSLHQWERG\WH[WRUKHDGHURUWKHHQWLUHPHVVDJHLQFOXGLQJDWWDFKPHQWV

7KHW\SHRIILOWHUWRXVH$ILOWHUW\SHVSHFLILHVKRZWKHILOWHUVFDQVIRU
FRQWHQWIRUH[DPSOHDILOWHUFDQORRNIRUDQDH[DFWPDWFKRIDZRUGRU
SKUDVHRULWFDQORRNIRUDQ\WH[WWKDWEHJLQVZLWKDVSHFLILFVWULQJRI
FKDUDFWHUV

7LS$IWHU\RXFUHDWHRUHGLWDFRQWHQWILOWHU\RXFDQDSSO\\RXUFKDQJHVWRDOO
VXERUJDQL]DWLRQV)RUGHWDLOVVHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 

7RFUHDWHDFRQWHQWILOWHU

 *RWRWKH&RQWHQW0DQDJHUILOWHUOLVWSDJHIRUWKHRUJDQL]DWLRQWKDWFRQWDLQV
WKHXVHUVZKRVHPHVVDJHV\RXZDQWWRILOWHU)RUGHWDLOVVHH9LHZ&RQWHQW
0DQDJHU)LOWHUVDQG3ROLFLHVRQSDJH 
 (QVXUHWKDW&RQWHQW)LOWHULQJLV2Q)RUGHWDLOVDERXWWXUQLQJRQ&RQWHQW
0DQDJHUVHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 
 &OLFNWKH$GG&XVWRP)LOWHUOLQN



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH$GG)LOWHUSDJHDSSHDUV WKLVH[DPSOHXVHVWKH,QERXQGSDJH 

 8QGHU)LOWHU1DPHHQWHUDGHVFULSWLYHQDPHIRUWKHILOWHU
 8QGHU)LOWHU6WDWXVVHOHFW21
 8QGHU5XOHVLQWKH0DWFKGURSGRZQOLVWFKRRVHZKHWKHU&RQWHQW0DQDJHU
H[HFXWHVWKLVILOWHUVGLVSRVLWLRQLIDQHPDLOPHVVDJHFRQWDLQVDPDWFKIRUDQ\
UXOHRUDOOUXOHV\RXVSHFLI\
 8QGHU5XOHVVSHFLI\XSWRWKUHHUXOHVIRUWKLVILOWHU)RUGHWDLOVDERXWWKH
RSWLRQVIRUFUHDWLQJUXOHVVHH)LOWHU5XOHVRQSDJH 
 &OLFN6DYH
7RHGLWDFRQWHQWILOWHU

 *RWRWKH&RQWHQW0DQDJHUILOWHUOLVWSDJHIRUWKHRUJDQL]DWLRQWKDWFRQWDLQV
WKHILOWHU\RXZDQWWRHGLW)RUGHWDLOVVHH9LHZ&RQWHQW0DQDJHU)LOWHUVDQG
3ROLFLHVRQSDJH 
 (QVXUHWKDWWKH&RQWHQW0DQDJHU)LOWHU6WDWXVLV2Q)RUGHWDLOVDERXW
WXUQLQJRQ&RQWHQW0DQDJHUVHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 

&RQWHQW0DQDJHU



 &OLFNWKHQDPHRIDILOWHU\RXZDQWWRHGLW)RUH[DPSOH

 (GLWLQIRUPDWLRQDERXWWKHILOWHU)RUGHWDLOVVHH&RQWHQW0DQDJHU)LOWHU
6HWWLQJVRQSDJH 
 &OLFN6DYH
6HW8S&RPPRQ&RQWHQW)LOWHUV

7KHIROORZLQJWDEOHSURYLGHVLQVWUXFWLRQVIRUFUHDWLQJFRPPRQW\SHVRIFRQWHQW
ILOWHUV)RUHDFKILOWHUDOVRVHOHFWWKH5RXWLQJPHWKRG\RXZDQWWRDSSO\WKDWLV
WKHDFWLRQ\RXZDQW&RQWHQW0DQDJHUWRWDNHLIWKHILOWHUFDSWXUHVDPHVVDJH
7RFDSWXUHPHVVDJHVWKDW
FRQWDLQWKLVFRQWHQW

6SHFLILFZRUGRUSKUDVHLQ
WKHPHVVDJH6XEMHFW

(QWHUWKHIROORZLQJ

0DWFK$Q\5XOH
6HOHFW/RFDWLRQ6XEMHFW/LQH
6HOHFW)LOWHU7\SHPDWFKHVUHJH[
9DOXH(QWHUWKHZRUGRUSKUDVHLQWKH
IROORZLQJUHJH[V\QWD[

)RUDVLQJOHZRUGHQWHU\Wword\W

)RUDSKUDVHVHSDUDWHZRUGVZLWK?V
\Wword\sword\W

7LS7RFDSWXUHPHVVDJHVGRQWFRQWDLQDQ\

RWKHUWH[WLQWKH6XEMHFWOLQHVHOHFWHTXDOVIRU
WKH)LOWHU7\SHDQGHQWHUWKHZRUGRUSKUDVH
ZLWKRXWXVLQJUHJH[V\QWD[



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RFDSWXUHPHVVDJHVWKDW
FRQWDLQWKLVFRQWHQW

6SHFLILFZRUGRUSKUDVHLQ
WKHPHVVDJHERG\

(QWHUWKHIROORZLQJ

0DWFK$Q\5XOH
6HOHFW/RFDWLRQ%RG\
6HOHFW)LOWHU7\SHPDWFKHVUHJH[
9DOXH(QWHUWKHZRUGRUSKUDVHLQWKH
IROORZLQJUHJH[V\QWD[

)RUDVLQJOHZRUGHQWHU\Wword\W

)RUDSKUDVHVHSDUDWHZRUGVZLWK?V
\Wword\sword\W

6SHFLILFZRUGRUSKUDVHLQ
DQ\SDUWRIDPHVVDJH
LQFOXGLQJDWWDFKPHQWV

0DWFK$Q\5XOH
6HOHFW/RFDWLRQ(QWLUH0HVVDJH
6HOHFW)LOWHU7\SHPDWFKHVUHJH[
9DOXH(QWHUWKHZRUGRUSKUDVHLQWKH
IROORZLQJUHJH[V\QWD[

)RUDVLQJOHZRUGHQWHU\Wword\W

)RUDSKUDVHVHSDUDWHZRUGVZLWK?V
\Wword\sword\W

6SHFLILFW\SHRIDWWDFKPHQW

0DWFK$Q\5XOH
6HOHFW/RFDWLRQ+HDGHU
6HOHFW)LOWHU7\SHFRQWDLQVWH[W
9DOXH)LOHQDPHRUMXVWWKHILOHH[WHQVLRQ)RU
H[DPSOHviralfile.exeRU.exe
1RWH7KHKHDGHUIRUDWWDFKPHQWVDSSHDUVLQ

PHVVDJHVRQO\LIWKHVHQGHUVRUUHFLSLHQWV
HPDLOFOLHQWVXSSRUWVDWWDFKPHQWKHDGHUV
7LS)RUPRUHDWWDFKPHQWILOWHULQJRSWLRQVIRU

VSHFLILFILOHVRUW\SHVRIILOHVXVH$WWDFKPHQW
0DQDJHU)RUGHWDLOVVHH $WWDFKPHQW
0DQDJHURQSDJH 

&RQWHQW0DQDJHU



7RFDSWXUHPHVVDJHVWKDW
FRQWDLQWKLVFRQWHQW

(QWHUWKHIROORZLQJ

$WWDFKPHQWRIDQ\W\SH

0DWFK$Q\5XOH
6HOHFW/RFDWLRQ+HDGHU
6HOHFW)LOWHU7\SHFRQWDLQVWH[W
9DOXHContent-Disposition: attachment;
filename=
1RWH7KHKHDGHUIRUDWWDFKPHQWVDSSHDUVLQ

PHVVDJHVRQO\LIWKHVHQGHUVRUUHFLSLHQWV
HPDLOFOLHQWVXSSRUWVDWWDFKPHQWKHDGHUV
6HQGHUDGGUHVVIURPRQHRU 0DWFK$Q\5XOH
PRUHVSHFLILFGRPDLQV
6HOHFW/RFDWLRQ6HQGHU
6HOHFW)LOWHU7\SHFRQWDLQVWH[W
9DOXH'RPDLQRIVHQGHUVXFKDV
badsender.com
1RWH8VHWKHPRUHJHQHUDOFRQWDLQVWH[WDV

RSSRVHGWRHTXDOVWRDOORZIRUYDULDWLRQVLQWKH
)URPV\QWD[HPSOR\HGE\GLIIHUHQWPDLO
VHUYHUVDQGFOLHQWV
7LS7RHQWHUDQRWKHUGRPDLQFUHDWHDQRWKHU

UXOH$OWHUQDWLYHO\HQWHUDOLVWRIVHYHUDO
GRPDLQVE\VHOHFWLQJPDWFKHVUHJH[DQG
HQWHULQJUHJXODUH[SUHVVLRQ)RUGHWDLOVVHH
([DPSOHVRI5HJXODU([SUHVVLRQVRQ
SDJH 
7ZRVSHFLILFZRUGVEXW
RQO\LIWKH\ERWKDSSHDU
DQ\ZKHUHLQWKHPHVVDJH
ERG\

0DWFK$OO5XOHV
5XOH
6HOHFW/RFDWLRQ%RG\
6HOHFW)LOWHU7\SHPDWFKHVUHJH[
9DOXH(QWHUWKHZRUGLQWKHIROORZLQJUHJH[
V\QWD[\Wword\W
5XOH
6HOHFW/RFDWLRQ%RG\
6HOHFW)LOWHU7\SHGRHVQRWFRQWDLQ
9DOXH:RUGRUSKUDVHWKDWDSSHDUVLQWKH
PHVVDJHERG\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RFDSWXUHPHVVDJHVWKDW
FRQWDLQWKLVFRQWHQW

(QWHUWKHIROORZLQJ

6SHFLILFZRUGRUSKUDVHEXW 0DWFK$OO5XOHV
RQO\LIDQRWKHUZRUGGRHV
5XOH
QRWDSSHDULQWKHVDPH
PHVVDJH
6HOHFW/RFDWLRQ%RG\
6HOHFW)LOWHU7\SHPDWFKHVUHJH[
9DOXH(QWHUWKHZRUGLQWKHIROORZLQJUHJH[
V\QWD[\Wword\W
5XOH
6HOHFW/RFDWLRQ%RG\
6HOHFW)LOWHU7\SHPDWFKHVUHJH[
9DOXH(QWHUWKHZRUGLQUHJH[V\QWD[
\Wword\W

6HW8SD&RPSOLDQFH3ROLF\
$FRPSOLDQFHSROLF\FRQWDLQVDOH[LFRQ DSUHGHILQHGFRQWHQWILOWHU DQGD
PHVVDJHGLVSRVLWLRQ ZKDW&RQWHQW0DQDJHUGRHVZLWKWKHFDSWXUHGPHVVDJH 
7KHIROORZLQJSROLFLHVDUHFXUUHQWO\DYDLODEOH

6RFLDOVHFXULW\QXPEHUV8VHWKLVSROLF\WRVFDQPHVVDJHVIRUWH[WLQWKH
SDWWHUQRIDVRFLDOVHFXULW\QXPEHU)RUGHWDLOVVHH6RFLDO6HFXULW\1XPEHUV
3ROLF\RQSDJH 

&UHGLWFDUGQXPEHUV8VHWKLVSROLF\WRVFDQPHVVDJHVIRUWH[WLQWKH
SDWWHUQRIDFUHGLWFDUGQXPEHU)RUGHWDLOVVHH&UHGLW&DUG1XPEHUV3ROLF\
RQSDJH 

7LS$IWHU\RXVHWXSDFRPSOLDQFHSROLF\\RXFDQDSSO\\RXUFKDQJHVWRDOO
VXERUJDQL]DWLRQV)RUGHWDLOVVHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 

7RVHWXSDFRPSOLDQFHSROLF\

 *RWRWKH&RQWHQW0DQDJHUILOWHUOLVWSDJHIRUWKHRUJDQL]DWLRQWKDWFRQWDLQV
WKHXVHUVZKRVHPHVVDJHV\RXZDQWWRILOWHU)RUGHWDLOVVHH9LHZ&RQWHQW
0DQDJHU)LOWHUVDQG3ROLFLHVRQSDJH 
 (QVXUHWKDW&RQWHQW)LOWHULQJLV2Q)RUGHWDLOVDERXWWXUQLQJRQ&RQWHQW
0DQDJHUVHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 

&RQWHQW0DQDJHU



 &OLFNWKHOLQNIRUWKHFRPSOLDQFHSROLF\\RXZDQWWRVHWXS

6RFLDO6HFXULW\1XPEHUV

&UHGLW&DUG1XPEHUV

7KHSROLF\VHWXSSDJHDSSHDUV)RUH[DPSOH

 8QGHU)LOWHU6WDWXVVHOHFW21RU2))WRDFWLYDWHRUGHDFWLYDWHWKHSROLF\
 8QGHU5RXWLQJVHOHFWWKHURXWLQJRSWLRQ\RXZDQWWRDSSO\)RUPRUH
LQIRUPDWLRQDERXWURXWLQJRSWLRQVVHH0HVVDJH'LVSRVLWLRQVRQSDJH 
 8QGHU&RS\WR4XDUDQWLQHDGGWKHTXDUDQWLQHVWRZKLFK\RXZDQW
PHVVDJHVVHQW)RUPRUHLQIRUPDWLRQDERXWTXDUDQWLQHRSWLRQVVHH
0HVVDJH'LVSRVLWLRQVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFN6DYH
1RWH)RULQIRUPDWLRQDERXWKRZUHSRUWGDWDLVLQWHUSUHWHGEDVHGRQ\RXU
FRQILJXUDWLRQRIILOWHUVVHHWKHQRWHVIRU'RPDLQ$FFRXQWDQG)LOWHU1DPHUHSRUWV
LQ&RQWHQW0DQDJHU5HSRUWVRQSDJH 

5HRUGHU&RQWHQW)LOWHUVDQG3ROLFLHV
&RQWHQW0DQDJHUDSSOLHVILOWHUVDQGSROLFLHVLQWKHRUGHULQZKLFKWKH\DUHOLVWHG
7RUHRUGHUWKHILOWHUOLVW

 (QWHUQHZRUGHUQXPEHUVIRUWKHILOWHUVDQGSROLFLHVDQGFOLFN8SGDWH3ULRULW\
/LVWRUFOLFNWKH8SRU'RZQDUURZIRUDILOWHU

 &OLFN6DYH3ULRULW\/LVW

&RQWHQW0DQDJHU



'HOHWHDQG'LVDEOH&RQWHQW)LOWHUV
,I\RXZDQWWRVWRSXVLQJDFRQWHQWILOWHURUFRPSOLDQFHSROLF\\RXFDQGRDQ\RI
WKHIROORZLQJ

'HOHWHDVSHFLILFFXVWRPFRQWHQWILOWHUWKDW\RXFUHDWHG

7HPSRUDULO\GLVDEOHDVSHFLILFFRPSOLDQFHSROLF\WKDW\RXVHWXS

7HPSRUDULO\GLVDEOHDOOFXVWRPFRQWHQWILOWHUVDQGFRPSOLDQFHSROLFLHVDWRQFH

7LS

,I\RXGLVDEOHILOWHUVDQGSROLFLHVWKHLUFRQILJXUDWLRQVDUHVDYHGVR\RXFDQ
XVHWKHPDJDLQDWDQ\WLPH

$IWHU\RXGHOHWHRUGLVDEOHDFRQWHQWILOWHURUSROLF\\RXFDQDSSO\\RXU
FKDQJHVWRDOOVXERUJDQL]DWLRQV)RUGHWDLOVVHH&RQILJXUH&RQWHQW
0DQDJHURQSDJH 

7RGHOHWHDFRQWHQWILOWHU

 *RWRWKH&RQWHQW0DQDJHUILOWHUOLVWSDJHIRUWKHRUJDQL]DWLRQWKDWFRQWDLQV
WKHILOWHU\RXZDQWWRGHOHWH)RUGHWDLOVVHH9LHZ&RQWHQW0DQDJHU)LOWHUV
DQG3ROLFLHVRQSDJH 
 &OLFNWKHILOWHUQDPH
 &OLFN'HOHWH
7RGLVDEOHFRPSOLDQFHSROLFLHVRQO\

 *RWRWKH&RQWHQW0DQDJHUILOWHUOLVWSDJHIRUWKHRUJDQL]DWLRQWKDWFRQWDLQV
WKHFRPSOLDQFHSROLF\\RXZDQWWRGLVDEOH)RUGHWDLOVVHH9LHZ&RQWHQW
0DQDJHU)LOWHUVDQG3ROLFLHVRQSDJH 
 &OLFNWKHSROLF\QDPH
 8QGHU)LOWHU6WDWXVVHOHFW2))
 &OLFN6DYH
7RGLVDEOHDOOFRQWHQWILOWHUVDQGSROLFLHVDWRQFH

 *RWRWKH&RQWHQW0DQDJHU(GLW6HWWLQJVSDJHIRUWKHRUJDQL]DWLRQIRUZKLFK
\RXZDQWWRGLVDEOHFRQWHQWILOWHUV)RUGHWDLOVVHH&RQILJXUH&RQWHQW
0DQDJHURQSDJH 
 8QGHU&RQWHQW)LOWHULQJVHOHFW2))
 &OLFN6DYH
1RWH2QWKHILOWHUOLVWSDJHWKHVHWWLQJVLQWKH6WDWXVFROXPQIRULQGLYLGXDO
FRPSOLDQFHSROLFLHVGRHVQRWFKDQJH+RZHYHUDOOSROLFLHVDUHGLVDEOHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$ERXW8VLQJ5HJXODU([SUHVVLRQV
&RQWHQW0DQDJHULQFOXGHVDSRZHUIXOVWULQJPDWFKLQJWRROFDOOHGUHJXODU
H[SUHVVLRQVRIWHQDEEUHYLDWHGDVUHJH[:LWKUHJXODUH[SUHVVLRQV\RXFDQ
FUHDWHILOWHUVWKDWFDQPDWFKSDWWHUQVRIWH[WUDWKHUWKDQRQO\VLQJOHZRUGVRU
SKUDVHV
5HJXODUH[SUHVVLRQVDUHDVWDQGDUGWRROLQPDQ\V\VWHPVDQGVFULSWLQJ
ODQJXDJHV5HJXODUH[SUHVVLRQVFDQEHVLPSOHRUKLJKO\FRPSOH[7KLVGRFXPHQW
SURYLGHVLQIRUPDWLRQDERXWKRZWRXVHUHJXODUH[SUHVVLRQVZLWK&RQWHQW0DQDJHU
DQGFDQKHOS\RXFUHDWHVLPSOHH[SUHVVLRQV<RXFDQILQGPRUHGHWDLOHG
LQIRUPDWLRQLQFOXGLQJWXWRULDOVDQGH[DPSOHVRQPDQ\ZHEVLWHVVXFKDVWKH
IROORZLQJ

www.regular-expressions.info

www.regexlib.com

&RQWHQW0DQDJHU



8VHVIRU5HJXODU([SUHVVLRQV
8VLQJUHJXODUH[SUHVVLRQV\RXFDQFUHDWHFRQWHQWILOWHUVWKDWFDQILQG

7H[WSDWWHUQV
8VHWKLVRSWLRQWRVFDQPHVVDJHVIRUSDWWHUQVRIOHWWHUVQXPEHUVRUD
FRPELQDWLRQRIERWK)RUH[DPSOH\RXFDQFUHDWHUHJXODUH[SUHVVLRQVWKDW
PDWFKSKRQHQXPEHUVDGGUHVVHVHPSOR\HHQXPEHUVDQGDFFRXQW
QXPEHUV2U\RXFDQFUHDWHRQHUHJXODUH[SUHVVLRQWKDWFDQILQGPDQ\
GLIIHUHQWYDULDWLRQVRIDZRUGVXFKDVviagravi@grav1agr@DQGVRRQ

/LVWVRIZRUGV
8VHWKLVRSWLRQWRVFDQPHVVDJHVIRUVSHFLILFFDWHJRULHVRIZRUGVVXFKDV
SURIDQLW\ILQDQFLDOWHUPVDQGOHJDOWHUPV

&RPSOHWHZRUGV
8VHWKLVRSWLRQWRFUHDWHPRUHVSHFLILFILOWHUV)RUH[DPSOH\RXFDQFUHDWHD
UHJXODUH[SUHVVLRQWKDWPDWFKHVWKHZRUGfootEXWQRWfootball,QWKLVFDVH
DUHJXODUH[SUHVVLRQFDQKHOSWRUHGXFHWKHQXPEHURIOHJLWLPDWHPHVVDJHV
WKDWWKHILOWHUFDSWXUHV

7H[WZLWKYDULDEOHFKDUDFWHUV
8VHWKLVRSWLRQWRVFDQPHVVDJHVIRUSDWWHUQVWKDWFRQWDLQVSHFLILFWH[WDORQJ
ZLWKWH[WWKDWYDULHV)RUH[DPSOH\RXFDQFUHDWHDVLQJOHUHJXODUH[SUHVVLRQ
WKDWPDWFKHVD85/LQWKHSDWWHUQwww.[variable].comVXFKDV
www.abc1.comwww.abc2.comDQGwww.abc3.com

5HJXODU([SUHVVLRQV6\QWD[
7RFUHDWHDUHJXODUH[SUHVVLRQ\RXPXVWXVHVSHFLILFV\QWD[WKDWLVVSHFLDO
FKDUDFWHUVDQGFRQVWUXFWLRQUXOHV)RUH[DPSOHWKHIROORZLQJLVDVLPSOHUHJXODU
H[SUHVVLRQWKDWPDWFKHVDQ\GLJLWWHOHSKRQHQXPEHULQWKHSDWWHUQnnn-nnnnnnn
\d{3}-\d{3}-\d{4}
1RWH&RQWHQW0DQDJHUVXSSRUWVRQO\326,;(5(V\QWD[DQGHTXLYDOHQW

VKRUWKDQGFKDUDFWHUV)RUPRUHLQIRUPDWLRQVHH&RQWHQW0DQDJHU6XSSRUWIRU
5HJXODU([SUHVVLRQVRQSDJH 
7KHIROORZLQJWDEOHGHVFULEHVVRPHRIWKHPRVWFRPPRQVSHFLDOFKDUDFWHUVIRU
XVHLQUHJXODUH[SUHVVLRQV7KHVHFKDUDFWHUVDUHFDWHJRUL]HGDVIROORZV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDUDFWHU

'HVFULSWLRQ

$QFKRUV
A

FDUHW 0DWFKHVWKHVWDUWRIWKHOLQHRUVWULQJRIWH[WWKDWWKH
UHJXODUH[SUHVVLRQLVVHDUFKLQJ)RUH[DPSOHDFRQWHQWUXOH
ZLWKDORFDWLRQ6XEMHFWOLQHDQGWKHIROORZLQJUHJXODU
H[SUHVVLRQ
^abc

FDSWXUHVDQ\HPDLOPHVVDJHWKDWKDVDVXEMHFWOLQHEHJLQQLQJ
ZLWKWKHOHWWHUVDEF


GROODU 0DWFKHVWKHHQGRIWKHOLQHRUVWULQJRIWH[WWKDWWKH
UHJXODUH[SUHVVLRQLVVHDUFKLQJ)RUH[DPSOHDFRQWHQWUXOH
ZLWKDORFDWLRQ6XEMHFWOLQHDQGWKHIROORZLQJUHJXODU
H[SUHVVLRQ
xyz$

FDSWXUHVDQ\HPDLOPHVVDJHWKDWKDVDVXEMHFWOLQHHQGLQJZLWK
WKHOHWWHUV[\]
0HWDFKDUDFWHUV


GRW 0DWFKHVDQ\VLQJOHFKDUDFWHUH[FHSWDQHZOLQH

_

SLSH ,QGLFDWHVDOWHUQDWLRQWKDWLVDQRU)RUH[DPSOH
cat|dogPDWFKHVWKHZRUGFDWRUGRJ

,QGLFDWHVWKDWWKHQH[WFKDUDFWHULVDOLWHUDOUDWKHUWKDQDVSHFLDO
FKDUDFWHU)RUH[DPSOH
\. PDWFKHVDOLWHUDOSHULRGUDWKHUWKDQDQ\FKDUDFWHU GRW

FKDUDFWHU
&KDUDFWHU&ODVVHV
>@

0DWFKHVDQ\FKDUDFWHUIURPDVHWRIFKDUDFWHUV6HSDUDWHWKH
ILUVWDQGODVWFKDUDFWHULQDVHWZLWKDGDVK)RUH[DPSOH
[123]PDWFKHVWKHGLJLWRU
[a-f]PDWFKHVDQ\OHWWHUIURPDWRI
1RWH5HJXODUH[SUHVVLRQVLQ&RQWHQW0DQDJHUDUHQRWFDVH

VHQVLWLYH7KHUHIRUHXVLQJWKLVIRUPDWWLQJWRVSHFLI\DFKDUDFWHU
VHWLQORZHUFDVHOHWWHUVDOVRLQFOXGHVWKHHTXLYDOHQWXSSHUFDVH
OHWWHUV

&RQWHQW0DQDJHU



&KDUDFWHU

'HVFULSWLRQ

>A@

0DWFKHVDQ\FKDUDFWHUQRWLQWKHVHWRIFKDUDFWHUV)RU
H[DPSOH
[^a-f]PDWFKHVDQ\FKDUDFWHUWKDWVQRWDOHWWHUIURPDWRI
1RWH5HJXODUH[SUHVVLRQVLQ&RQWHQW0DQDJHUDUHQRWFDVH

VHQVLWLYH7KHUHIRUHXVLQJWKLVIRUPDWWLQJWRVSHFLI\DFKDUDFWHU
VHWLQORZHUFDVHOHWWHUVDOVRH[FOXGHVWKHHTXLYDOHQWXSSHUFDVH
OHWWHUV
>DOQXP@

0DWFKHVDOSKDQXPHULFFKDUDFWHUV OHWWHUVRUGLJLWV 
D]$=RU
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>DOPXQ@@
>DOSKD@

0DWFKHVDOSKDEHWLFFKDUDFWHUV OHWWHUV 
D]RU$=
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>DOSKD@@
>GLJLW@

0DWFKHVGLJLWV

1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>GLJLW@@
>JUDSK@

0DWFKHVYLVLEOHFKDUDFWHUVRQO\WKDWLVDQ\FKDUDFWHUVH[FHSW
VSDFHVFRQWUROFKDUDFWHUVDQGVRRQ
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>JUDSK@@
>SXQFW@

0DWFKHVSXQFWXDWLRQFKDUDFWHUVDQGV\PEROV
 
   ? !"#>@ABC^_`
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>SXQFW@@
>SULQW@

0DWFKHVYLVLEOHFKDUDFWHUVDQGVSDFHV
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>SULQW@@



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDUDFWHU

'HVFULSWLRQ

>VSDFH@

0DWFKHVDOOZKLWHVSDFHFKDUDFWHUVLQFOXGLQJVSDFHVWDEVDQG
OLQHEUHDNV
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>VSDFH@@
>ZRUG@

0DWFKHVDQ\ZRUGFKDUDFWHUWKDWLVDQ\OHWWHUGLJLWRU
XQGHUVFRUH
D]$=RUB
1RWH7KLVFKDUDFWHUFODVVPXVWEHVXUURXQGHGZLWKDQRWKHUVHW

RIVTXDUHEUDFNHWVZKHQ\RXXVHLWLQDUHJXODUH[SUHVVLRQIRU
H[DPSOH>>ZRUG@@
6KRUWKDQG&KDUDFWHU&ODVVHV
?Z

0DWFKHVDQ\ZRUGFKDUDFWHUWKDWLVDQ\OHWWHUGLJLWRU
XQGHUVFRUH
D]$=RUB
(TXLYDOHQWWR>ZRUG@

?:

0DWFKHVDQ\QRQZRUGFKDUDFWHUWKDWLVDQ\FKDUDFWHUWKDWV
QRWDOHWWHUGLJLWRUXQGHUVFRUH
(TXLYDOHQWWR>A>ZRUG@@

?V

0DWFKHVDQ\ZKLWHVSDFHFKDUDFWHU)RUH[DPSOHXVHWKLV
FKDUDFWHUWRVSHFLI\DVSDFHEHWZHHQZRUGVLQDSKUDVH
stock\stipsPDWFKHVWKHSKUDVHVWRFNWLSV

(TXLYDOHQWWR>VSDFH@
?6

0DWFKHVDQ\FKDUDFWHUWKDWVQRWDZKLWHVSDFH
(TXLYDOHQWWR>A>VSDFH@@

?G

0DWFKHVDQ\GLJLWIURP
(TXLYDOHQWWR>GLJLW@

?'

0DWFKHVDQ\FKDUDFWHUWKDWVQRWDGLJLWIURP
(TXLYDOHQWWR>A>GLJLW@@

&RQWHQW0DQDJHU



&KDUDFWHU

'HVFULSWLRQ

*URXS


*URXSVSDUWVRIDQH[SUHVVLRQ8VHJURXSLQJWRDSSO\D
TXDQWLILHUWRDJURXSRUWRPDWFKDFKDUDFWHUFODVVEHIRUHRU
DIWHUDJURXS)RUH[DPSOHLQWKHIROORZLQJH[SUHVVLRQ
\W(dog|cat|mouse)\W

WKH\WFKDUDFWHUFODVVDSSOLHVEHIRUHDQGDIWHUHDFKZRUGLQWKH
JURXS7KHH[SUHVVLRQZRXOGPDWFKWKLQJVOLNHGRJFDWRU
GRJ 
4XDQWLILHUV
^Q`

0DWFKWKHSUHFHGLQJH[SUHVVLRQH[DFWO\QWLPHV)RUH[DPSOH
[a-c]{2}PDWFKHVDQ\OHWWHUIURPDWRFRQO\LIWZROHWWHUVRFFXU
LQDURZ7KXVWKHH[SUHVVLRQZRXOGPDWFKDEDQGDFEXWQRW
DEFRUDDEEF

^QP`

0DWFKWKHSUHFHGLQJH[SUHVVLRQDPLQLPXPRIQWLPHVDQGD
PD[LPXPRIPWLPHV)RUH[DPSOH
[a-c]{2,4}PDWFKHVDQ\OHWWHUIURPDWRFRQO\LIWKHOHWWHUV

RFFXUDPLQLPXPRIWLPHVDQGDPD[LPXPRIWLPHVLQDURZ
7KXVWKHH[SUHVVLRQZRXOGPDWFKDEDQGDEFEXWQRWDDEEF
"

,QGLFDWHVWKDWWKHSUHFHGLQJFKDUDFWHURUH[SUHVVLRQFDQPDWFK
RUWLPHV(TXLYDOHQWWRWKHUDQJH{0,1})RUH[DPSOHWKH
IROORZLQJUHJXODUH[SUHVVLRQ
colou?r

PDWFKHVHLWKHUFRORXURUFRORUEHFDXVHWKH? PDNHVWKHOHWWHU
XRSWLRQDO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RQWHQW0DQDJHU6XSSRUWIRU5HJXODU([SUHVVLRQV
&RQWHQW0DQDJHUSURYLGHVUREXVWVXSSRUWIRUUHJXODUH[SUHVVLRQV+RZHYHU
EHFDXVH&RQWHQW0DQDJHUILOWHUVODUJHYROXPHVRIHPDLOPHVVDJHVLWGRHVQRW
VXSSRUWDOOUHJXODUH[SUHVVLRQVV\QWD[VWDQGDUGVRUIHDWXUHV

5HJH[6\QWD[6XSSRUW
7KHUHDUHPDQ\YDULDWLRQVRIUHJXODUH[SUHVVLRQVV\QWD[DQGIHDWXUHV&RQWHQW
0DQDJHUVXSSRUWVRQO\WKH326,;([WHQGHG5HJXODU([SUHVVLRQV (5( 
VWDQGDUGDQGVKRUWKDQGQRWDWLRQIRUVRPHFKDUDFWHUFODVVHV,WGRHVQWVXSSRUW
RWKHUVWDQGDUGVVXFKDV3HUORU1(7UHJXODUH[SUHVVLRQV

&DVH6HQVLWLYLW\LQ5HJXODU([SUHVVLRQV
&RQWHQW0DQDJHULJQRUHVFDVHIRUOHWWHUVDQGFKDUDFWHUVHWVLQUHJXODU
H[SUHVVLRQVVR\RXQHHGQRWVSHFLI\ERWKORZHUFDVHDQGXSSHUFDVHOHWWHUVLQ
\RXUH[SUHVVLRQV)RUH[DPSOHLI\RXUUHJXODUH[SUHVVLRQLQFOXGHVWKHFKDUDFWHU
VHW[a-z]LWPDWFKHVDQ\ORZHUFDVHFKDUDFWHUIURPDWR]DQGDQ\XSSHUFDVH
FKDUDFWHUIURP$WR=
6LPLODUO\LI\RXLQFOXGHOLWHUDOFKDUDFWHUVRUZRUGVLQ\RXUUHJXODUH[SUHVVLRQWKH
H[SUHVVLRQPDWFKHVERWKORZHUFDVHDQGXSSHUFDVHOHWWHUVUHJDUGOHVVRIWKHFDVH
\RXXVH)RUH[DPSOHLI\RXUH[SUHVVLRQLQFOXGHVWKHOLWHUDOWH[WviagraLW
PDWFKHV9,$*5$9LDJUD9L$JU$DQGVRRQ

&RPSOH[LW\ &RPSRQHQW /LPLWDWLRQV


7RHQVXUHWKDWFRQWHQWILOWHUVZLWKUHJXODUH[SUHVVLRQVGRQRWFDXVHSURFHVVLQJ
GHOD\VIRU\RXUHPDLO&RQWHQW0DQDJHUOLPLWVWKHFRPSOH[LW\RIUHJXODU
H[SUHVVLRQV$UHJXODUH[SUHVVLRQFDQKDYHXSWRFRPSRQHQWV&RQWHQW
0DQDJHUFRQVLGHUVHDFKVSHFLDOFKDUDFWHUFKDUDFWHUVHWDQGVWULQJRIOLWHUDO
FKDUDFWHUVDVDVHSDUDWHFRPSRQHQW)RUH[DPSOHWKHUHJH[\Wc[i|!]alis\W
FRQWDLQVWKHIROORZLQJFRPSRQHQWV?:F>L_@DOLV?:

5HJH[&KDUDFWHU/LPLWDWLRQV
&RQWHQW0DQDJHUGRHVQRWVXSSRUWUHJXODUH[SUHVVLRQVZLWKWKHIROORZLQJVSHFLDO
FKDUDFWHUVEHFDXVHWKH\FRXOGFDXVHGHOD\VLQSURFHVVLQJ\RXUHPDLO

 DVWHULVN 0DWFKHVRUPRUHRFFXUUHQFHVRIWKHSUHFHGLQJLWHP

 SOXVVLJQ 0DWFKHVRUPRUHRFFXUUHQFHVRIWKHSUHFHGLQJLWHP

&RQWHQW0DQDJHU



5DQJH/LPLWDWLRQV
&RQWHQW0DQDJHUGRHVQRWVXSSRUWWKHIROORZLQJW\SHVRIUDQJHVEHFDXVHWKH\
FRXOGFDXVHGHOD\VLQSURFHVVLQJ\RXUHPDLO

5DQJHVPRUHWKDQ^`

$YDOLGUDQJH(a|b|c){0,10}

$QLQYDOLGUDQJH(a|b|c){0,26}

$QLQYDOLGUDQJH HTXLYDOHQWWRD* (a|b|c){1,}

1HVWHGUDQJHV

$YDOLGUDQJH(a|b|c){5,10}

$QLQYDOLGUDQJH((a|b|c){0,5}){5,20}

$QLQYDOLGUDQJH((a|b|c){0,5})?

([DPSOHVRI5HJXODU([SUHVVLRQV
7KHIROORZLQJH[DPSOHVLOOXVWUDWHWKHXVHDQGFRQVWUXFWLRQRIVLPSOHUHJXODU
H[SUHVVLRQV(DFKH[DPSOHLQFOXGHVWKHW\SHRIWH[WWRPDWFKRQHRUPRUH
UHJXODUH[SUHVVLRQVWKDWPDWFKWKDWWH[WDQGQRWHVWKDWH[SODLQWKHXVHRIWKH
VSHFLDOFKDUDFWHUVDQGIRUPDWWLQJ
,PSRUWDQW,I\RXFUHDWH\RXURZQUHJXODUH[SUHVVLRQXVHWKHEXLOWLQUHJH[WHVWHU

WRYHULI\WKDW\RXUH[SUHVVLRQZLOOFDWFKWKHWH[W\RXH[SHFWDQGWKDW\RXKDYHQW
FUHDWHGDQRYHUO\JHQHUDOH[SUHVVLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0DWFK:KROH:RUG2QO\
8VDJHH[DPSOH

0DWFKWKHZRUGKHOO'RQWPDWFKWKHZRUGKHOORVKHOO
VKHOODFDQGVRRQ

5HJH[H[DPSOH

(\W|^)hell(\W|$)

1RWH

\W PDWFKHVDQ\FKDUDFWHUWKDWVQRWDOHWWHUGLJLWRU

XQGHUVFRUH,WSUHYHQWVWKHUHJH[IURPPDWFKLQJOHWWHUV
EHIRUHRUDIWHUWKHZRUG
,PSRUWDQW:KHQFUHDWLQJDUHJH[WRPDWFKZKROHZRUGV
HQVXUHWKDW\RXLQFOXGHWKH\W FKDUDFWHUFODVVWRKHOSWR

DYRLGFDSWXULQJOHJLWLPDWHPHVVDJHV

^ PDWFKHVWKHVWDUWRIDQHZOLQH$OORZVWKHUHJH[WR

PDWFKWKHZRUGLILWDSSHDUVDWWKHEHJLQQLQJRIDOLQH
ZLWKQRFKDUDFWHUVEHIRUHLW

$ PDWFKHVWKHHQGRIDOLQH$OORZVWKHUHJH[WRPDWFK

WKHZRUGLILWDSSHDUVDWWKHWKHHQGRIDOLQHZLWKQR
FKDUDFWHUVDIWHULW

1RWH<RXFDQDOVRXVHWKHUXOHILOWHUPDWFKHVDQ\ZRUGLQWRFUHDWHDUXOHWKDW

PDWFKHVDVSHFLILFZRUG,QFOXGHWKHZRUG\RXZDQWWRPDWFKLQWKHUXOHYDOXH

0DWFK([DFW3KUDVH2QO\
8VDJHH[DPSOH

0DWFKWKHSKUDVHVWRFNWLSV

5HJH[
H[DPSOHV

 \W|^)stock\stips(\W|$)
(\W|^)stock\s{0,3}tips(\W|$)
(\W|^)stock\s{0,3}tip(s){0,1}(\W|$)

&RQWHQW0DQDJHU



1RWHV

\W PDWFKHVDQ\FKDUDFWHUWKDWVQRWDOHWWHUGLJLWRU

XQGHUVFRUH,WSUHYHQWVWKHUHJH[IURPPDWFKLQJ
FKDUDFWHUVEHIRUHRUDIWHUWKHSKUDVH

,QH[DPSOH\s PDWFKHVDVSDFHFKDUDFWHUDQG{0,3}
LQGLFDWHVWKDWIURPWRVSDFHVFDQRFFXUEHWZHHQWKH
ZRUGVVWRFNDQGWLS

^ PDWFKHVWKHVWDUWRIDQHZOLQH$OORZVWKHUHJH[WR

PDWFKWKHSKUDVHLILWDSSHDUVDWWKHEHJLQQLQJRIDOLQH
ZLWKQRFKDUDFWHUVEHIRUHLW

$ PDWFKHVWKHHQGRIDOLQH$OORZVWKHUHJH[WRPDWFK

WKHSKUDVHLILWDSSHDUVDWWKHWKHHQGRIDOLQHZLWKQR
FKDUDFWHUVDIWHULW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QH[DPSOH(s) PDWFKHVWKHOHWWHUVDQG {0,1}


LQGLFDWHVWKDWWKHOHWWHUFDQRFFXURUWLPHVDIWHUWKH
ZRUGWLS7KHUHIRUHWKHUHJH[PDWFKHVVWRFNWLSDQG
VWRFNWLSV$OWHUQDWLYHO\\RXFDQXVHWKHFKDUDFWHU?
LQVWHDGRI{0,1}

0DWFK:RUGRU3KUDVHLQD/LVW
8VDJHH[DPSOH

0DWFKDQ\ZRUGRUSKUDVHLQWKHIROORZLQJOLVW

EDORQH\

GDUQ

GUDW

IRRH\

JRVKGDUQLW

KHFN

5HJH[H[DPSOH

(\W|^)(baloney|darn|drat|fooey|gosh\sdarnit|heck)(\W
|$)

1RWHV

(...) JURXSVDOOWKHZRUGVVXFKWKDWWKH \W FKDUDFWHU

FODVVDSSOLHVWRDOORIWKHZRUGVZLWKLQWKHSDUHQWKHVLV

\W PDWFKHVDQ\FKDUDFWHUWKDWVQRWDOHWWHUGLJLWRU

XQGHUVFRUH,WSUHYHQWVWKHUHJH[IURPPDWFKLQJ
FKDUDFWHUVEHIRUHRUDIWHUWKHZRUGVRUSKUDVHVLQWKH
OLVW

^ PDWFKHVWKHVWDUWRIDQHZOLQH$OORZVWKHUHJH[WR

PDWFKWKHZRUGLILWDSSHDUVDWWKHEHJLQQLQJRIDOLQH
ZLWKQRFKDUDFWHUVEHIRUHLW

$ PDWFKHVWKHHQGRIDOLQH$OORZVWKHUHJH[WRPDWFK

WKHZRUGLILWDSSHDUVDWWKHWKHHQGRIDOLQHZLWKQR
FKDUDFWHUVDIWHULW

| LQGLFDWHVDQRUVRWKHUHJH[PDWFKHVDQ\RQHRIWKH

ZRUGVLQWKHOLVW

\s PDWFKHVDVSDFHFKDUDFWHU8VHWKLVFKDUDFWHUWR

VHSDUDWHZRUGVLQDSKUDVH

1RWH<RXFDQDOVRXVHWKHUXOHILOWHUPDWFKHVDQ\ZRUGLQWRFUHDWHDUXOHWKDW

PDWFKHVVSHFLILFZRUGV7KHUXOHILOWHUPDWFKHVDQ\ZRUGGRHVQRWKRZHYHU
PDWFKSKUDVHV,QFOXGHWKHZRUGV\RXZDQWWRPDWFKLQWKHUXOHYDOXH

&RQWHQW0DQDJHU



0DWFK:RUGZLWK'LIIHUHQW6SHOOLQJVRU6SHFLDO&KDUDFWHUV
8VDJHH[DPSOH

0DWFKWKHZRUGYLDJUDDQGVRPHRIWKHREIXVFDWLRQVWKDW
VSDPPHUVXVHVXFKDV

YL#JUD

YDJUD

Y#JUD

Y#JU#

5HJH[H[DPSOH

v[i!1][a@]gr[a@]

1RWHV

\W LVQRWLQFOXGHGVRWKDWRWKHUFKDUDFWHUVFDQDSSHDU

EHIRUHRUDIWHUDQ\RIWKHYDULDQWVRIYLDJUD)RU
H[DPSOHWKHUHJH[VWLOOPDWFKHVYLDJUDLQWKHIROORZLQJ
WH[W
YLDJUDRU YLDJUD

[i!1] PDWFKHVWKHFKDUDFWHUVLRULQWKHVHFRQG

FKDUDFWHUSRVWLWLRQRIWKHZRUG

7LS)RULQIRUPDWLRQDERXWXVLQJUHJXODUH[SUHVVLRQVWRPDWFKREIXVFDWLRQVIRU

SURIDQHZRUGVVHH%ORFN0HVVDJHVZLWK3URIDQLW\RQSDJH 

0DWFK:RUGZLWK9DULDEOH&KDUDFWHUV
8VDJHH[DPSOH

5HJH[H[DPSOH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0DWFKDQ\85/WKDWFRQWDLQVWKHWH[WEDGPDLOFRPVXFKDV

EDGPDLOFRP

EDGPDLOFRP

EDGPDLOFRP

EDGPDLOMXQNFRP

EDGPDLOMXQNFRP

badmail(\w.+%\-){0,25}\.com

1RWHV

[\w.+\-] PDWFKHVDQ\ZRUGFKDUDFWHU D]$=RU

DQXQGHUVFRUH DSHULRGDSOXVVLJQDSHUFHQWVLJQRU
DK\SKHQ7KHVHDUHWKHRQO\YDOLGFKDUDFWHUVLQD85/
1RWHWKDWWKH \- ZKLFKLQGLFDWHVDK\SKHQ PXVWRFFXU
ODVWLQWKHOLVWRIFKDUDFWHUVZLWKLQWKHVTXDUHEUDFNHWV

{0,25} LQGLFDWHVWKDWIURPWRFKDUDFWHUVLQWKH

SUHFHGLQJFKDUDFWHUVHWFDQRFFXUDIWHUWKHWH[WEDGPDLO
&RQWHQW0DQDJHUVXSSRUWVPDWFKLQJRIXSWR
FKDUDFWHUVIRUHDFKFKDUDFWHUVHWLQDUHJXODU
H[SUHVVLRQ

7KH\ EHIRUHWKHGDVKDQGSHULRGHVFDSHVWKHVH
FKDUDFWHUVWKDWLVLWLQGLFDWHVWKDWWKHGDVKDQGSHULRG
DUHQRWDUHJH[VSHFLDOFKDUDFWHUVWKHPVHOYHV1RWHWKDW
WKHUHLVQRQHHGWRHVFDSHWKHSHULRGZLWKLQWKHVTXDUH
EUDFNHWV

0DWFK$Q\(PDLO$GGUHVVIURPD6SHFLILF'RPDLQ

8VDJHH[DPSOH

0DWFKDQ\HPDLODGGUHVVIURPWKHGRPDLQV\DKRRFRP
KRWPDLOFRPDQGJPDLOFRP

5HJH[H[DPSOH

(\W|^)[\w.+\-]{0,25}@(yahoo|hotmail|gmail)
\.com(\W|$)

&RQWHQW0DQDJHU



1RWHV

\W PDWFKHVDQ\FKDUDFWHUWKDWVQRWDOHWWHUGLJLWRU

XQGHUVFRUH,WSUHYHQWVWKHUHJH[IURPPDWFKLQJ
FKDUDFWHUVEHIRUHRUDIWHUWKHHPDLODGGUHVV

^ PDWFKHVWKHVWDUWRIDQHZOLQH$OORZVWKHUHJH[WR

PDWFKWKHDGGUHVVLILWDSSHDUVDWWKHEHJLQQLQJRIDOLQH
ZLWKQRFKDUDFWHUVEHIRUHLW

$ PDWFKHVWKHHQGRIDOLQH$OORZVWKHUHJH[WRPDWFK

WKHDGGUHVVLILWDSSHDUVDWWKHWKHHQGRIDOLQHZLWKQR
FKDUDFWHUVDIWHULW

[\w.\-] PDWFKHVDQ\ZRUGFKDUDFWHU D]$=RU

DQXQGHUVFRUH DSHULRGDSOXVVLJQRUDK\SKHQ
7KHVHDUHWKHPRVWFRPPRQO\XVHGYDOLGFKDUDFWHUVLQ
WKHILUVWSDUWRIDQHPDLODGGUHVV1RWHWKDWWKH \ ZKLFKLQGLFDWHVDK\SKHQ PXVWRFFXUODVWLQWKHOLVWRI
FKDUDFWHUVZLWKLQWKHVTXDUHEUDFNHWV

7KH\ EHIRUHWKHGDVKDQGSHULRGHVFDSHVWKHVH
FKDUDFWHUVWKDWLVLWLQGLFDWHVWKDWWKHGDVKDQGSHULRG
DUHQRWDUHJH[VSHFLDOFKDUDFWHUVWKHPVHOYHV1RWHWKDW
WKHUHLVQRQHHGWRHVFDSHWKHSHULRGZLWKLQWKHVTXDUH
EUDFNHWV

{0,25} LQGLFDWHVWKDWIURPWRFKDUDFWHUVLQWKH

SUHFHGLQJFKDUDFWHUVHWFDQRFFXUEHIRUHWKH#V\PERO
&RQWHQW0DQDJHUVXSSRUWVPDWFKLQJRIXSWR
FKDUDFWHUVIRUHDFKFKDUDFWHUVHWLQDUHJXODU
H[SUHVVLRQ

7KH (...) IRUPDWWLQJJURXSVWKHGRPDLQVDQGWKH |


FKDUDFWHUWKDWVHSDUDWHVWKHPLQGLFDWHVDQRU

0DWFK$Q\,3$GGUHVVLQD5DQJH
8VDJHH[DPSOH

0DWFKDQ\,3DGGUHVVZLWKLQWKHUDQJHWR


5HJH[
H[DPSOHV

192\.168\.1\.
192\.168\.1\.\d{1,3}



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1RWHV

7KH \ EHIRUHHDFKSHULRGHVFDSHVWKHSHULRGWKDWLV
LWLQGLFDWHVWKDWWKHSHULRGLVQRWDUHJH[VSHFLDO
FKDUDFWHULWVHOI

,QWKHH[DPSOHQRFKDUDFWHUVIROORZWKHODVWSHULRGVR
WKHUHJH[PDWFKHVDQ\,3DGGUHVVEHJLQQLQJZLWK
UHJDUGOHVVRIWKHQXPEHUWKDWIROORZV

,QH[DPSOH \d PDWFKHVDQ\GLJLWIURPWRDIWHUWKH
ODVWSHULRGDQG{1,3} LQGLFDWHVWKDWWKHIURPWR
GLJLWVFDQDSSHDUDIWHUWKDWODVWSHULRG,QWKLVFDVHWKH
UHJH[PDWFKHVDQ\FRPSOHWH,3DGGUHVVEHJLQQLQJZLWK
1RWHWKDWWKLVUHJH[DOVRPDWFKHVLQYDOLG,3
DGGUHVVHVVXFKDV

0DWFKDQ$OSKDQXPHULF)RUPDW
8VDJHH[DPSOH

0DWFKWKHSXUFKDVHRUGHUQXPEHUVIRU\RXUFRPSDQ\7KLV
QXPEHUKDVYDULRXVSRVVLEOHIRUPDWVVXFKDV

PO nn-nnnnn

PO-nn-nnnn

PO# nn nnnn

PO#nn-nnnn

PO nnnnnn

5HJH[H[DPSOH

(\W|^)po[#\-]{0,1}\s{0,1}\d{2}[\s-]{0,1}\d{4}(\W|$)

1RWHV

\W PDWFKHVDQ\FKDUDFWHUWKDWVQRWDOHWWHUGLJLWRU

XQGHUVFRUH,WSUHYHQWVWKHUHJH[IURPPDWFKLQJ
FKDUDFWHUVEHIRUHRUDIWHUWKHQXPEHU

^ PDWFKHVWKHVWDUWRIDQHZOLQH$OORZVWKHUHJH[WR

PDWFKWKHQXPEHULILWDSSHDUVDWWKHEHJLQQLQJRIDOLQH
ZLWKQRFKDUDFWHUVEHIRUHLW

$ PDWFKHVWKHHQGRIDOLQH$OORZVWKHUHJH[WRPDWFK

WKHQXPEHULILWDSSHDUVDWWKHWKHHQGRIDOLQHZLWKQR
FKDUDFWHUVDIWHULW

[#\-] PDWFKHVDSRXQGVLJQRUDK\SKHQDIWHUWKH
OHWWHUVSRDQG {0,1} LQGLFDWHVWKDWRQHRIWKRVH

FKDUDFWHUVFDQRFFXU]HURRURQHWLPHV1RWHWKDWWKH \ ZKLFKLQGLFDWHVDK\SKHQ PXVWRFFXUODVWLQWKHOLVWRI


FKDUDFWHUVZLWKLQWKHVTXDUHEUDFNHWV

\s PDWFKHVDVSDFHDQG{0,1} LQGLFDWHVWKDWDVSDFH

FDQRFFXU]HURRURQHWLPHV

\d PDWFKHVDQ\GLJLWIURPWRDQG {2} LQGLFDWHVWKDW

H[DFWO\GLJLWVPXVWDSSHDULQWKLVSRVLWLRQLQWKH
QXPEHU

&RQWHQW0DQDJHU



+RZWR8VH&RQWHQW0DQDJHULQD6SDP2XWEUHDN
2QUDUHRFFDVLRQVPDOLFLRXVVHQGHUVFUHDWHQHZMXQNPHVVDJHVWKDWGRQWKDYH
DQ\WH[WRUSDWWHUQVLQFRPPRQZLWKSUHYLRXVMXQNPHVVDJHV'XULQJDODUJHVFDOH
VSDPRXWEUHDNDIHZRIWKHVHPHVVDJHVPD\LQLWLDOO\SDVVWKURXJKWKHVSDP
ILOWHUV'XULQJVXFKRXWEUHDNV\RXUPHVVDJHVHFXULW\VHUYLFHLPPHGLDWHO\EHJLQV
FROOHFWLQJGDWDWRXSGDWHVSDPILOWHUV2QFHXSGDWHGWKHILOWHUVEHJLQEORFNLQJWKH
VSDPPHVVDJHV7KHUHIRUH\RXGRQRWQHHGWRWDNHDQ\DFWLRQRUFKDQJH\RXU
PHVVDJHVHFXULW\VHUYLFHFRQILJXUDWLRQ
+RZHYHULI\RXUXVHUVDUHUHSHDWHGO\UHFHLYLQJDVSHFLILFW\SHRIMXQNPHVVDJH
\RXFDQEORFNWKRVHPHVVDJHVE\FUHDWLQJDFRQWHQWILOWHULQ&RQWHQW0DQDJHU
)RUWKLVILOWHU\RXFDQVSHFLI\XQLTXHWH[WWKDWWKHMXQNPHVVDJHVFRQWDLQ2U\RX
FDQXVHDUHJXODUH[SUHVVLRQWRVSHFLI\DXQLTXHWH[WSDWWHUQLQWKHPHVVDJHV
UDWKHUWKDQVSHFLILFWH[W)RUPRUHLQIRUPDWLRQDERXWUHJXODUH[SUHVVLRQVVHH
$ERXW8VLQJ5HJXODU([SUHVVLRQVRQSDJH 
,PSRUWDQW:KHQXVLQJFRQWHQWILOWHUVWREORFNVSDPLWLVUHFRPPHQGHGWKDW\RX

GRWKHIROORZLQJ

$QDO\]HKHDGHUVILUVW7RYHULI\WKDWDFRQWHQWILOWHUFDQKHOSEORFNVSDP
PHVVDJHVDQDO\]HWKHKHDGHUVWRGHWHUPLQHZK\WKHPHVVDJHVSDVVHG
WKURXJKWKHVSDPILOWHUV+HDGHUVIRUH[DPSOHFDQWHOO\RXZKHWKHUWKH
UHFLSLHQWDGGUHVVLVIRUDQDFFRXQWRQ\RXUPHVVDJHVHFXULW\VHUYLFHRU
ZKHWKHUWKHVHQGHULVRQ\RXU$SSURYHG6HQGHUVOLVW7RDQDO\]HKHDGHUV
XVHWKH+HDGHU$QDO\]HUZKLFKLVDYDLODEOHDWhttp://www.google.com/
postini/headeranalyzer

8VHFRQWHQWILOWHUVIRUVSDPFDUHIXOO\7KHXVHRIFRQWHQWILOWHUVWREORFN
VSDPPD\LQFUHDVHWKHQXPEHURIOHJLWLPDWHPHVVDJHVWKDWDUHTXDUDQWLQHG
VRXVHWKHVHW\SHVRIILOWHUVZLWKFDXWLRQ

8VHFRQWHQWILOWHUVIRUVSDPWHPSRUDULO\7KHPHVVDJHVHFXULW\VHUYLFH
FRQWLQXRXVO\XSGDWHVWKHVSDPILOWHUVVRLWXVXDOO\VWDUWVEORFNLQJQHZW\SHV
RIVSDPTXLFNO\$OVRWKHORQJHUDFRQWHQWILOWHUUHPDLQVDFWLYHWKHPRUH
OLNHO\LWZLOOFDSWXUHOHJLWLPDWHPHVVDJHV

:DWFKIRUHYROYLQJVSDP1HZW\SHVRIVSDPFDQFKDQJHUDSLGO\VRDQ\
FRQWHQWILOWHU\RXFUHDWHIRUVSDPPD\EHHIIHFWLYHIRURQO\DVKRUWSHULRG)RU
H[DPSOHPDOLFLRXVVHQGHUVPLJKWFUHDWHVLPLODUPHVVDJHVWKDW\RXUFRQWHQW
ILOWHUVZRQWEORFN

7RFUHDWHDWHPSRUDU\FRQWHQWILOWHUIRUQHZVSDP

 5HYLHZWKHMXQNPHVVDJHVWRILQGXQLTXHWH[W7KLVWH[WPXVWEHVSHFLILFWR
WKHVHPHVVDJHVDQGQRWOLNHO\WRRFFXULQOHJLWLPDWHPHVVDJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7LS,QVWHDGRIORRNLQJIRUH[DFWWH[W\RXFDQORRNIRUDXQLTXHWH[WSDWWHUQLQ

WKHMXQNPHVVDJHV<RXFDQWKHQXVHWKLVSDWWHUQWRFUHDWHDUHJXODU
H[SUHVVLRQ6HH$ERXW8VLQJ5HJXODU([SUHVVLRQVRQSDJH 
 &UHDWHDILOWHU
D 6SHFLI\DQDPHWKDWLGHQWLILHVWKHVSDP
E 6HWWKHUXOHORFDWLRQWR%RG\DQGWKHILOWHUW\SHWRFRQWDLQV
F

6HWWKHUXOHYDOXHWRWKHXQLTXHWH[WRIWKHHPDLO2UFUHDWHDUHJXODU
H[SUHVVLRQWRVFDQPHVVDJHVIRUDXQLTXHSDWWHUQRIFKDUDFWHUV

 6HW&RS\WR4XDUDQWLQHWR5HFLSLHQW7KLVGLVSRVLWLRQVHQGVDQ\FDSWXUHG
PHVVDJHVWR-XQN4XDUDQWLQHVLQ\RXUXVHUV0HVVDJH&HQWHUV
 6DYHWKHILOWHUWREHJLQTXDUDQWLQLQJPHVVDJHVWKDWFRQWDLQWKHXQLTXHWH[WRU
SDWWHUQ
 7HOO\RXUXVHUVWRFKHFNWKHLUTXDUDQWLQHVPRUHIUHTXHQWO\IRUDQ\OHJLWLPDWH
PHVVDJHVWKDWFRQWDLQDPDWFKIRUWKHQHZFRQWHQWILOWHU

&RQWHQW0DQDJHU7LSVDQG%HVW3UDFWLFHV
8VH5HJXODU([SUHVVLRQV:KHQHYHU3RVVLEOH
:KHQ\RXFUHDWHDILOWHUUXOH\RXFDQFKRRVHDPRQJVHYHUDOILOWHUW\SHVWKDWLV
KRZWKHILOWHUORRNVIRUWKHFRQWHQW\RXHQWHU7\SLFDOO\WKHPRVWHIIHFWLYHILOWHUW\SH
LVPDWFKHVUHJH[HYHQIRUVLPSOHILOWHUVWKDWORRNIRURQO\VLQJOHZRUGV
)RUH[DPSOH\RXFDQXVHWKHPDWFKHVUHJH[RSWLRQWRILQGRQO\WKHZRUGhell
DQGQRWRWKHUZRUGVWKDWFRQWDLQWKHFKDUDFWHUVLQWKHZRUGhellVXFKDVhelloRU
shell,I\RXZHUHWRVHOHFWWKHFRQWDLQVILOWHUW\SHWKHILOWHUZRXOGFDWFKPHVVDJH
ZLWKWKHZRUGVhelloRUshell
)RUDQH[DPSOHRIDUHJH[WKDWPDWFKHVDZKROHZRUGVHH0DWFK:KROH:RUG
2QO\RQSDJH 

&RQWHQW0DQDJHU



8VH0XOWLSOH5HJXODU([SUHVVLRQVIRUD)LOWHU
<RXFDQHQWHUXSWRWKUHHUHJXODUH[SUHVVLRQVIRUDILOWHURQHH[SUHVVLRQSHUILOWHU
UXOH<RXPLJKWZDQWWRHQWHUPXOWLSOHUHJXODUH[SUHVVLRQVIRUWKHIROORZLQJ
UHDVRQV

7RDYRLGWKHUHJH[FRPSOH[LW\RUZRUGOLVWOLPLWDWLRQ
,I\RX\RXUUHJXODUH[SUHVVLRQH[FHHGVWKHFRPSRQHQW FRPSOH[LW\ OLPLWDWLRQ
IRUDUXOH\RXFDQHQWHUWZRRUWKUHHVKRUWHUH[SUHVVLRQV)RUH[DPSOHLI\RXU
H[SUHVVLRQIRUDZRUGOLVWFRQWDLQVPRUHWKDQZRUGV\RXFDQHQWHUWZRRU
WKUHHVKRUWHUOLVWVIRUDWRWDORIXSWRZRUGV
)RUGHWDLOVDERXWFRPSRQHQWVLQUHJXODUH[SUHVVLRQVVHH&RQWHQW0DQDJHU
6XSSRUWIRU5HJXODU([SUHVVLRQVRQSDJH 

7RLQFUHDVHWKHILOWHUVHIIHFWLYHQHVV
2IWHQ\RXFDQLQFUHDVHWKHQXPEHURISDWWHUQVDILOWHUPDWFKHVE\FUHDWLQJ
PXOWLSOHUHJXODUH[SUHVVLRQV)RUH[DPSOHWRPDWFKREIXVFDWLRQVIRUWKHZRUG
YLDJUD\RXFDQFUHDWHXSWRWKUHHGLIIHUHQWUHJXODUH[SUHVVLRQVIRUWKHILOWHU
HDFKRIZKLFKPDWFKHVGLIIHUHQWW\SHVRIREIXVFDWLRQVDVVKRZQLQWKH
IROORZLQJWDEOH

7KLVUHJXODUH[SUHVVLRQ

0DWFKHVWKHVHW\SHVRI
REIXVFDWLRQV

v[i!1][a@][g9]r[a@]

YL#JUD

YDJUD

Y#JUD

YLDUD

Y L D J U D

YBLBDBJBUBD

YaLaDaJaUaD

YLDJUD

YLDJUD

?LDJUD

?LLDDJJUUDD

YYLLLDDDJJUUUDDD

YLDJ

v[\W_]{1,3}i[\W_]{1,3}a[\W_]{1,3}g[\W_]{1
,3}r[\W_]{1,3}a{1,3}

\\/v{1,5}i{1,5}a{1,5}g{1,5}r{0,5}a{0,5}



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1RWH$OWHUQDWLYHO\\RXFDQRIWHQFUHDWHDVLQJOHPRUHFRPSOH[H[SUHVVLRQ

WKDWPDWFKHVPDQ\ZRUGREIXVFDWLRQV%XWFUHDWLQJPXOWLSOHVLPSOHU
H[SUHVVLRQVLVXVXDOO\HDVLHUDQGKHOSV\RXWRDYRLGWKHFRPSOH[LW\OLPLWDWLRQ
IRUDUXOH

%ORFN0HVVDJHVZLWK3URIDQLW\
7RSUHYHQWXVHUVIURPVHQGLQJRUUHFHLYLQJHPDLOPHVVDJHVZLWKSURIDQHZRUGV
\RXFDQFUHDWHFRQWHQWILOWHUVZLWKUHJXODUH[SUHVVLRQV,I\RXZDQWWRFDWFKRQO\
VSHFLILFSURIDQHZRUGV\RXFDQHQWHUWKHPLQDUHJXODUH[SUHVVLRQZRUGOLVW)RU
DQH[DPSOHVHH0DWFK:RUGRU3KUDVHLQD/LVWRQSDJH 
2QWKHRWKHUKDQGLI\RXZDQWWRFDWFKPDQ\RIWKHFRPPRQYDULDWLRQVRU
REIXVFDWLRQVRISURIDQHZRUGVLWVEHVWWRFUHDWHDVHSDUDWHUHJXODUH[SUHVVLRQ
IRUHDFKZRUG
)RUH[DPSOHVRIUHJXODUH[SUHVVLRQVIRUFRPPRQSURIDQHZRUGVSOHDVHYLHZWKLV
WRSLFLQRQOLQH+HOSYHUVLRQRQWKLVJXLGH

$OORZ$SSURYHG6HQGHUVWR%\SDVV&RQWHQW)LOWHUV
'HSHQGLQJRQ\RXUFRPSOLDQFHSROLFLHVFRQVLGHUDOORZLQJ\RXU$SSURYHG
6HQGHUVWRE\SDVV&RQWHQW0DQDJHUILOWHUV$Q$SSURYHG6HQGHUVOLVWLVDQ
RUJDQL]DWLRQOHYHOIHDWXUHWKDWOHWVPHVVDJHVIURPVHQGHUVRQWKHOLVWE\SDVVWKH
-XQN)LOWHUV)RUGHWDLOVVHH $SSURYHGDQG%ORFNHG6HQGHU/LVWVRQSDJH 
7RDOORZPHVVDJHVIURPVHQGHUVRQ\RXU$SSURYHG6HQGHUVOLVWWRE\SDVVFRQWHQW
ILOWHUVJRWRWKH&RQWHQW0DQDJHU(GLW6HWWLQJVSDJHDQGVHOHFW$OORZHPDLO
IURP$SSURYHG6HQGHUVWRE\SDVVWKH&RQWHQW0DQDJHUILOWHUV)RUGHWDLOV
VHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 

&UHDWHD&XVWRP)LOWHUWR5HVWULFW2XWJRLQJ0HVVDJHVWRD
6SHFLILF'RPDLQ
,I\RXQHHGWRUHVWULFWVRPHXVHUVWRVHQGLQJPHVVDJHVWRDSDUWLFXODUGRPDLQ IRU
H[DPSOHWRVHQGLQJPHVVDJHVRQO\ZLWKLQ\RXUFRPSDQ\GRPDLQ IROORZWKHVH
VWHSV
 &UHDWHDVHSDUDWHRUJIRUWKRVHXVHUVIRUZKRP\RXZDQWWRUHVWULFWRXWJRLQJ
PHVVDJHVDQGDGGDOOWKHUHOHYDQWXVHUVWRWKDWRUJ
 8QGHU2XWERXQG6HUYLFHVIRUWKDWRUJRSHQ&RQWHQW0DQDJHU

&RQWHQW0DQDJHU



 $GGDQHZFXVWRPILOWHUZLWKWKHIROORZLQJSURSHUWLHV

)LOWHU6WDWXV21

5XOHV
0DWFK$Q\5XOH
6HOHFW/RFDWLRQ5HFLSLHQW
6HOHFW)LOWHU7\SHGRHVQRWFRQWDLQ
)LOWHU9DOXH#\RXUGRPDLQ!

5RXWLQJ%RXQFH

&RS\WR4XDUDQWLQH2SWLRQDOO\VSHFLI\DTXDUDQWLQHWRZKLFKPHVVDJHV
DUHFRSLHG

:LWKWKLVILOWHULQSODFHDQ\RXWJRLQJPHVVDJHVIURPWKHQHZXVHURUJWKDWDUHQRW
DGGUHVVHGWR\RXUGRPDLQDUHERXQFHGDQGRSWLRQDOO\TXDUDQWLQHG

&UHDWH)LOWHUVWR$OORZ9DOLG1XOO6HQGHU0HVVDJHV
1RWH)RULQIRUPDWLRQDERXWKRZWRFUHDWHDFXVWRPILOWHULQWKH&RQWHQW0DQDJHU

LQWHUIDFHVHH&UHDWHRU(GLWD&RQWHQW0DQDJHU)LOWHURQSDJH 
7KH1XOO6HQGHU'LVSRVLWLRQVSDPILOWHU VHH7\SHVRI6SDP)LOWHUVRQSDJH  
LVGHVLJQHGWRVWRSPHVVDJHVOLNHVSDPUHODWHG1'5VWKDWGRQRWLQFOXGHDQ
6073HQYHORSHVHQGHUDGGUHVV:KLOH\RXPD\ZDQWWRHOLPLQDWHWKHEXONRI
WKRVHW\SHVRIPHVVDJHVWKHUHDUHVRPHQXOOVHQGHUPHVVDJHVWKDWDUHYDOLGDQG
WKDW\RXZDQWWREHDEOHWRGHOLYHUIRUH[DPSOHYRLFHPDLOPHVVDJHVDQGRXWRI
RIILFHRUYDFDWLRQUHVSRQVHV<RXFDQXVH&RQWHQW0DQDJHULQFRPELQDWLRQZLWK
WKH1XOO6HQGHU'LVSRVLWLRQVSDPILOWHUWREORFNQXLVDQFHPHVVDJHVEXWVWLOOOHW
YDOLGPHVVDJHWKURXJKE\FUHDWLQJDSDLURI&RQWHQW0DQDJHUILOWHUVWKDWGHOLYHU
QXOOVHQGHUPHVVDJHVZLWKVSHFLILFWH[WLQWKHVXEMHFWOLQHEXWEORFNRWKHUQXOO
VHQGHUPHVVDJHV
7RFUHDWHDFXVWRPILOWHUWKDWDOORZVYDOLGQXOOVHQGHUPHVVDJHV

 8QGHU5XOHVVHW0DWFKWR$OO5XOHV
 6HWWKHILUVWUXOHLQWKHILOWHUWR

6HOHFW/RFDWLRQ6HQGHU

6HOHFW)LOWHU7\SHLVHPSW\

 6HWWKHVHFRQGUXOHLQWKHILOWHUWR

6HOHFW/RFDWLRQ6XEMHFW/LQH

6HOHFW)LOWHU7\SHPDWFKHVUHJH[

9DOXH WH[WILHOG YRLFHPDLO_YDFDWLRQ_RXWRIRIILFH


1RWH(QWHUZKDWHYHUUHJH[LVDSSURSULDWHIRUWKHW\SHRIPHVVDJHV\RX
ZDQWWRSHUPLW

 6HW5RXWLQJWR'HOLYHU%\SDVVMXQNILOWHUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RFUHDWHDFXVWRPILOWHUWKDWGHOHWHVRWKHUQXOOVHQGHUPHVVDJHV

 8QGHU5XOHVVHW0DWFKWR$Q\5XOH
 6HWWKHILUVWUXOHLQWKHILOWHUWR

6HOHFW/RFDWLRQ6HQGHU

6HOHFW)LOWHU7\SHLVHPSW\

 6HW5RXWLQJWR'HOHWH %ODFNKROH 
 ,I\RXZDQWWRFRS\WKHGHOHWHGPHVVDJHVWRRQHRUPRUHTXDUDQWLQHV\RX
FDQVHW&RS\WR4XDUDQWLQHWRWKHDSSURSULDWHYDOXH
7RVHWSULRULW\IRUWKHWZRQXOOVHQGHUILOWHUV

,QRUGHUIRUWKHVHILOWHUVWRZRUNWRJHWKHUSURSHUO\\RXQHHGWRJLYHWKHILUVWUXOH
DOORZYDOLGQXOOVHQGHUPHVVDJHV SULRULW\RYHUWKHVHFRQGUXOH GHOHWHRWKHUQXOO
VHQGHUPHVVDJHV 
)RULQVWUXFWLRQVRQVHWWLQJILOWHUSULRULW\VHH5HRUGHU&RQWHQW)LOWHUVDQG3ROLFLHV
RQSDJH 

7HVW&RQWHQW)LOWHUV)LUVW
%HIRUHDFWXDOO\GHSOR\LQJDQHZFRQWHQWILOWHU\RXFDQWHVWLWVHIIHFWLYHQHVVILUVW
7HVWLQJ\RXUILOWHUVILUVWFDQDOVRKHOS\RXWRSUHYHQWGHSOR\LQJILOWHUVWKDWFDSWXUH
WRRPDQ\OHJLWLPDWHPHVVDJHV
7RWHVWDFRQWHQWILOWHU

 :KHQFUHDWLQJWKHILOWHUVHOHFWDPHVVDJHGLVSRVLWLRQRIHLWKHU%&&
4XDUDQWLQHRU/RJDQG'HOLYHU1HLWKHURIWKHVHGLVSRVLWLRQVSUHYHQW
PHVVDJHVIURPEHLQJGHOLYHUHG
 $IWHUDSHULRGRIWLPHFUHDWHD)LOWHU1DPHUHSRUWWRGHWHUPLQHKRZPDQ\
PHVVDJHVWKHILOWHUFDSWXUHG)RUH[DPSOH\RXFDQGHWHUPLQHWKHGDLO\FDWFK
UDWHIRU\RXUILOWHUE\FUHDWLQJDQHZUHSRUWHDFKGD\
)RUGHWDLOVDERXWWKH)LOWHU1DPHUHSRUWVHH)LOWHU1DPH ,QERXQG
2XWERXQG RQSDJH 

7URXEOHVKRRW&RQWHQW0DQDJHU
,FUHDWHGDFRQWHQWILOWHUUXOHZLWKDIXOOILOHQDPHIRUWKHYDOXHDQGDORFDWLRQRI
(QWLUH0HVVDJH+RZHYHUWKHILOWHUGLGQWFDSWXUHDPHVVDJHWKDWFRQWDLQHGDQ
DWWDFKPHQWZLWKWKDWILOHQDPH:K\"

&RQWHQW0DQDJHUGRHVQRWVFDQWKHILOHQDPHRIDWWDFKHGILOHV6RPHHPDLO
SURJUDPVLQFOXGHWKHQDPHVRIDWWDFKHGILOHVLQWKHKHDGHUV,IWKHILOHQDPHGRHV
QRWDSSHDUWKHUH&RQWHQW0DQDJHUZRQWFDSWXUHWKHPHVVDJH

&RQWHQW0DQDJHU



$FRQWHQWILOWHUFDSWXUHGPHVVDJHVWKDWGRQWFRQWDLQDQ\ZRUGVSKUDVHVRU
SDWWHUQV,VSHFLILHGLQWKHILOWHUUXOHV:K\"

,IWKHPHVVDJHFRQWDLQVDILOHDWWDFKPHQWWKHYDOXH\RXVSHFLILHGLQWKHILOWHUUXOH
PLJKWDSSHDULQWKHDWWDFKPHQW,I\RXVHOHFWHG%RG\IRUWKHILOWHUVUXOHORFDWLRQ
&RQWHQW0DQDJHUVWLOOVFDQVDQ\SODLQWH[WDWWDFKPHQWVLQFOXGLQJDWWDFKHGHPDLO
PHVVDJHV,I\RXVHOHFWHGWKHORFDWLRQ(QWLUH0HVVDJH&RQWHQW0DQDJHUDOVR
VFDQVELQDU\DWWDFKPHQWVVXFK0LFURVRIW2IILFHILOHV
,I\RXFDQWILQGWKHYDOXHLQWKHDWWDFKPHQWFKHFNWKHVRXUFHFRGHRIWKHHPDLO
PHVVDJHLWVHOI,IWKHPHVVDJHLQFOXGHVDELQDU\DWWDFKPHQW VXFKDVD0LFURVRIW
2IILFHILOH &RQWHQW0DQDJHUVFDQVWKH0,0(HQFRGHGVHFWLRQVRIWKHPHVVDJH
IRUWKRVHDWWDFKPHQWV7KHVHVHFWLRQVDSSHDUDVORQJUDQGRPVWULQJVRI
FKDUDFWHUVZLWKRXWVSDFHVLQWKHPHVVDJHVRXUFH7RSUHYHQW&RQWHQW0DQDJHU
IURPPDWFKLQJZRUGVLQWKH0,0(HQFRGHGVHFWLRQVXVHDUHJXODUH[SUHVVLRQWR
PDWFKHQWLUH ZKROH ZRUGVRQO\)RUGHWDLOVVHH0DWFK:KROH:RUG2QO\RQ
SDJH 
,FUHDWHGDFRQWHQWILOWHUWRILQGVSHFLILFZRUGVEXWPHVVDJHVZLWKWKRVHZRUGV
LQILOHDWWDFKPHQWVDUHJHWWLQJWKURXJK:K\"

,IDPHVVDJHFRQWDLQVDELQDU\DWWDFKPHQWVXFKDVD0LFURVRIW2IILFHILOH
&RQWHQW0DQDJHUGRHVQRWVFDQWKHWH[WFRQWHQWRIWKDWDWWDFKPHQWXQOHVV\RX
VHOHFW(QWLUH0HVVDJHIRUWKHUXOHORFDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&RQWHQW0DQDJHU5HIHUHQFH
&RQWHQW0DQDJHU)LOWHU/LVW
8VHWKLVSDJHWRYLHZ&RQWHQW0DQDJHUVHWWLQJVDQGILOWHUVRUWRDFFHVVRWKHU
SDJHVRQZKLFK\RXFDQ

&RQILJXUH&RQWHQW0DQDJHU

6HWXSFRPSOLDQFHSROLFLHV

&UHDWHRUHGLWFRQWHQWILOWHUV

6HH$ERXW&RQWHQW0DQDJHURQSDJH 

&RQILJXUH&RQWHQW0DQDJHU
,I\RXKDYHQRW\HWFRQILJXUHG&RQWHQW0DQDJHUD&RQILJXUHEXWWRQDSSHDUV
&OLFNWKHEXWWRQWRFRQILJXUH&RQWHQW0DQDJHUVHWWLQJV

,I\RXDOUHDG\VHWXS&RQWHQW0DQDJHUFOLFN(GLW6HWWLQJV

6HH&RQWHQW0DQDJHU&RQILJXUDWLRQ6HWWLQJVRQSDJH 

6HW8SD&RQWHQW&RPSOLDQFH3ROLF\
8VHFRPSOLDQFHSROLFLHVWRSURWHFWSHUVRQDOLQIRUPDWLRQLQHPDLOPHVVDJHV&OLFN
DSROLF\QDPHWRVHWLWXS

&RQWHQW0DQDJHU



6HH

6RFLDO6HFXULW\1XPEHUV3ROLF\RQSDJH 

&UHGLW&DUG1XPEHUV3ROLF\RQSDJH 

&UHDWHRU(GLWD&RQWHQW)LOWHU
&UHDWHFRQWHQWILOWHUVWREORFNRUPRQLWRUPHVVDJHVZLWKVSHFLILFFRQWHQW7R
FUHDWHDQHZFRQWHQWILOWHUFOLFN$GG&XVWRP)LOWHU7RHGLWDQH[LVWLQJILOWHUFOLFN
WKHILOWHUQDPH

6HH&RQWHQW0DQDJHU)LOWHU6HWWLQJVRQSDJH 

&RQWHQW0DQDJHU&RQILJXUDWLRQ6HWWLQJV
8VHWKLVVHWWLQJ

7R

&RQWHQW)LOWHULQJ

7XUQ&RQWHQWILOWHULQJ21RU2))
21&RPSOLDQFHSROLFLHVDQGDQ\FRQILJXUHGILOWHUVDUH
DFWLYH
2))&RPSOLDQFHSROLFLHVDQGDQ\FRQILJXUHGILOWHUVDUH
LQDFWLYH
,PSRUWDQW%\GHIDXOW&RQWHQWILOWHULQJLVRQRURIIIRURQO\

WKHRUJDQL]DWLRQIURPZKLFK\RXPDGHDFFHVV7RWXUQLWRQ
RURIIIRUWKHVXERUJDQL]DWLRQEHORZVHOHFWWKH$SSO\
VHWWLQJVDQGILOWHUGHILQLWLRQVWRH[LVWLQJVXERUJVFKHFN
ER[:HUHFRPPHQGWKDW\RXFRQILJXUHFRPSDQ\ZLGH
VHWWLQJVLQDWRSOHYHORUJDQL]DWLRQDQGSURSDJDWHWKHPWR
VXERUJVLQ\RXURUJDQL]DWLRQKLHUDUFK\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHWKLVVHWWLQJ

7R

4XDUDQWLQH
$GPLQLVWUDWRU

6SHFLI\WKHHPDLODGGUHVVRIWKHDGPLQLVWUDWRUZKR
UHFHLYHVPHVVDJHVFDSWXUHGE\DILOWHUIRUZKLFK\RXKDYH
FRQILJXUHGWKH&RS\WR4XDUDQWLQHRSWLRQ&RQWHQW
0DQDJHUVHQGVPHVVDJHVWKDWWKHILOWHUFDSWXUHVWRWKH
DGPLQLVWUDWRUVTXDUDQWLQHLQ0HVVDJH&HQWHU,IDOO
DGPLQLVWUDWRUVVKDUHRQHDFFRXQW IRUH[DPSOH
DGPLQ#MXPERLQFFRP HQWHUWKHHPDLODGGUHVVIRUWKDW
DFFRXQWKHUH
1RWH

$Q\PHVVDJHOLPLWVVHWIRUWKHRUJDQL]DWLRQRUXVHU
DFFRXQWDSSO\6HH6HWDQ2UJDQL]DWLRQV0HVVDJH
/LPLWVRQSDJH 

7KHDFFRXQWFDQQRWEHGHOHWHG

)RU2XWERXQG&RQWHQW0DQDJHU

7KHDGPLQLVWUDWRUVTXDUDQWLQHGRHVQRWLQGLFDWH
ZKHWKHUDPHVVDJHZDVRXWERXQGRULQERXQG,I\RX
ZDQWWRGLVWLQJXLVKEHWZHHQWKHPFRQVLGHUDGGLQJ
DQRWKHUDGPLQLVWUDWRUDFFRXQWWRZKLFKWRUHGLUHFWRQO\
RXWERXQGPHVVDJHV

$SSURYHG
6HQGHUV

6SHFLI\ZKHWKHUWRDOORZPHVVDJHVIURPVHQGHUVRQWKH
$SSURYHG6HQGHUVOLVWWRE\SDVVWKHFRQWHQWILOWHUV

,QERXQG&RQWHQW
0DQDJHURQO\

7KH$SSURYHG6HQGHUVOLVWLVDQRUJDQL]DWLRQOHYHOIHDWXUH
WKDW\RXXVHWRVSHFLI\WKHDGGUHVVHVRIVHQGHUVZKRVH
PHVVDJHVE\SDVVWKHVSDPILOWHUV)RUGHWDLOVVHH
$SSURYHGDQG%ORFNHG6HQGHU/LVWVRQSDJH 

%RXQFH0HVVDJH

6SHFLI\DFXVWRPPHVVDJHWKDWVHQGHUVUHFHLYHLIWKHLU
PHVVDJHVDUHFDSWXUHGE\DFRQWHQWILOWHUZLWKWKH
GLVSRVLWLRQRI%RXQFH
<RXFDQVSHFLI\DPHVVDJHRIXSWR$6&,,FKDUDFWHUV

$SSO\VHWWLQJVWR
H[LVWLQJVXERUJV

$SSO\&RQWHQW0DQDJHUVHWWLQJVWRDOOVXERUJDQL]DWLRQVLQ
\RXUKLHUDUFK\EHORZWKHFXUUHQWRUJDQL]DWLRQ8VHWKLV
RSWLRQWRDYRLGKDYLQJWRFRQILJXUH&RQWHQW0DQDJHUZLWK
WKHVDPHVHWWLQJVLQPXOWLSOHVXERUJV
1RWH$IWHU\RXDSSO\VHWWLQJVWRVXERUJV

<RXFDQVWLOOFKDQJHWKHVHWWLQJVIRUDQ\VXERUJDWDQ\
WLPH

$GGLWLRQDOFKDQJHV\RXPDNHWRWKHVHWWLQJVLQWKLVRUJ
DUHQRWDXWRPDWLFDOO\DSSOLHGWRVXERUJV7RDSSO\QHZ
FKDQJHVWRVXERUJVVHOHFWWKLVRSWLRQDJDLQDQGWKHQ
FOLFN6DYH

:$51,1*7KLVVHWWLQJRYHUZULWHVDQ\H[LVWLQJ

FRQILJXUDWLRQVHWWLQJVDQGFRQWHQWILOWHUVLQWKHVXERUJV

&RQWHQW0DQDJHU



&RQWHQW0DQDJHU)LOWHU6HWWLQJV
8VHWKLVSDJHWR

&UHDWHDQHZFRQWHQWILOWHURUHGLWDQH[LVWLQJILOWHU

'HOHWHDFRQWHQWILOWHU
$OWHUQDWLYHO\\RXFDQWHPSRUDULO\GLVDEOHDOOFRQWHQWILOWHUVIRUDQRUJDQL]DWLRQ
E\WXUQLQJRII&RQWHQW0DQDJHU6HH&RQILJXUH&RQWHQW0DQDJHURQ
SDJH 

*HQHUDO)LOWHU6HWWLQJV
8VHWKLVILHOG

7R

)LOWHU1DPH

(QWHUDGHVFULSWLYHQDPHIRUWKHILOWHU7KHQDPHPXVWEH
XQLTXHDQGFDQQRWH[FHHGFKDUDFWHUV

)LOWHU6WDWXV

6HOHFW21RU2))WRWXUQWKHILOWHURQRURII

)LOWHU5XOHV
8VHWKLVILHOG

7R

0DWFK

6SHFLI\KRZWKHILOWHUDSSOLHV\RXUUXOHVWRPHVVDJHV

$Q\5XOH&RQWHQW0DQDJHUH[HFXWHVWKHVHOHFWHG
GLVSRVLWLRQRQDPHVVDJHLILWFRQWDLQVDPDWFKIRUDW
OHDVWRQHRIWKHWKUHHUXOHVLQWKLVILOWHU
,PSRUWDQW7KLVRSWLRQXVXDOO\FDSWXUHVPRUH

PHVVDJHVVRXVHLWZLWKFDXWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$OO5XOHV&RQWHQW0DQDJHUH[HFXWHVWKHVHOHFWHG
GLVSRVLWLRQRQDPHVVDJHLILWFRQWDLQVPDWFKHVIRUDOO
WKHUXOHVLQWKLVILOWHU

8VHWKLVILHOG

7R

6HOHFW/RFDWLRQ

6HOHFWWKHSDUWRIWKHPHVVDJH\RXZDQW&RQWHQW0DQDJHU
WRVFDQ

6XEMHFW/LQH6FDQVWKH6XEMHFWILHOGLQDPHVVDJH

%RG\6FDQVWKHERG\WH[WLQDPHVVDJH'RHVQRW
VFDQILOHDWWDFKPHQWVH[FHSWSODLQWH[WILOHV

+HDGHU6FDQVWKHFRPSOHWH6073KHDGHUVRID
PHVVDJHLQFOXGLQJVXESDUWKHDGHUV

6HQGHU6FDQVWKH)URPILHOGLQDPHVVDJH

5HFLSLHQW6FDQVWKH7RILHOGLQDPHVVDJH

(QWLUH0HVVDJH6FDQVWKHERG\KHDGHUVVHQGHU
UHFLSLHQWDQGVXEMHFW,WDOVRVFDQVWH[WEDVHGILOH
DWWDFKPHQWVVXFKDV0LFURVRIW2IILFHGRFXPHQWV)RU
PRUHLQIRUPDWLRQDERXWZKLFKW\SHVRIDWWDFKPHQWVDUH
VFDQQHGDQGVL]HOLPLWVVHH$WWDFKPHQWV7KDW
&RQWHQW0DQDJHU6FDQVRQSDJH 

&RQWHQW0DQDJHU



8VHWKLVILHOG

7R

6HOHFW)LOWHU
7\SH

6HOHFWWKHVFDQQLQJPHWKRGWKDW&RQWHQW0DQDJHUXVHVIRU
WKLVILOWHU

VWDUWVZLWK,IWH[WLQWKHVSHFLILHGORFDWLRQEHJLQVZLWK
WKHVSHFLILHGYDOXHWKLVILOWHUFDSWXUHVWKHPHVVDJH

HQGVZLWK,IWH[WLQWKHVSHFLILHGORFDWLRQHQGVZLWK
WKHVSHFLILHGYDOXHWKLVILOWHUFDSWXUHVWKHPHVVDJH

FRQWDLQVWH[W,IWH[WLQWKHVSHFLILHGUXOHORFDWLRQ
FRQWDLQVWKHVSHFLILHGUXOHYDOXHWKLVILOWHUFDSWXUHVWKH
PHVVDJH7KLVRSWLRQPDWFKHVZKROHZRUGVDQGSDUWV
RIZRUGV)RUH[DPSOHLI\RXVSHFLI\WKHYDOXHIRRW
DQGDPHVVDJHFRQWDLQVWKHZRUGIRRWIRRWORFNHURU
IRRWEDOOLQWKHVSHFLILHGORFDWLRQWKLVILOWHUFDSWXUHVWKH
PHVVDJH
7RFDSWXUHPHVVDJHVZLWKWKHZRUGIRRWZLWKRXWDOVR
FDSWXULQJPHVVDJHVZLWKWKHZRUGIRRWEDOO\RXFDQ
XVHWKHPDWFKHVUHJH[RUPDWFKHVDQ\ZRUGLQ
RSWLRQ

GRHVQRWFRQWDLQ,IWH[WLQWKHVSHFLILHGORFDWLRQGRHV
QRWFRQWDLQWKHVSHFLILHGYDOXHWKLVILOWHUFDSWXUHVWKH
PHVVDJH

HTXDOV,IWH[WLQWKHVSHFLILHGORFDWLRQFRQWDLQVRQO\
WKHVSHFLILHGYDOXHWKLVILOWHUFDSWXUHVWKHPHVVDJH
)RUH[DPSOHLIWKHYDOXHLVVWRUHZLGHKROLGD\EDUJDLQV
DQGWKHORFDWLRQLV6XEMHFW/LQHWKLVILOWHUFDSWXUHVWKH
PHVVDJHRQO\LIWKHVXEMHFWFRQWDLQVWKHWH[WVWRUHZLGH
KROLGD\EDUJDLQVDQGQRRWKHUWH[W

LVHPSW\,IWKHUHLVQRWH[WLQWKHVSHFLILHGORFDWLRQ
WKLVILOWHUFDSWXUHVWKHPHVVDJH
8VHIRUH[DPSOHWRFKHFNIRUPHVVDJHVWKDWKDYHDQ
HPSW\VHQGHU6HH&UHDWH)LOWHUVWR$OORZ9DOLG1XOO
6HQGHU0HVVDJHVRQSDJH 

PDWFKHVUHJH[,IWH[WLQWKHVSHFLILHGORFDWLRQ
PDWFKHVWKHUHJXODUH[SUHVVLRQ\RXHQWHUIRUWKHUXOH
YDOXHWKLVILOWHUFDSWXUHVWKHPHVVDJH)RUPRUH
LQIRUPDWLRQVHH$ERXW8VLQJ5HJXODU([SUHVVLRQV
RQSDJH 
:KHQ\RXVHOHFWWKLVILOWHUW\SHWKH7HVWUHJH[OLQN
DSSHDUV&OLFNWKLVOLQNWRRSHQWKH7HVW5HJXODU
([SUHVVLRQSDQHOZKHUH\RXFDQPDNHVXUH\RXU
H[SUHVVLRQV\QWD[LVYDOLGDQGFDWFKHVWKHW\SHRI
FRQWHQW\RXZDQW)RUPRUHLQIRUPDWLRQVHH7HVW
5HJXODU([SUHVVLRQRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHWKLVILHOG

7R

6HOHFW)LOWHU
7\SH FRQW

GRHVQRWPDWFKUHJH[,IWKHWH[WLQWKHVSHFLILHG
ORFDWLRQGRHVQRWPDWFKWKHUHJXODUH[SUHVVLRQ\RX
HQWHUIRUWKHUXOHYDOXHWKLVILOWHUFDSWXUHVWKH
PHVVDJH
:KHQ\RXVHOHFWWKLVILOWHUW\SHWKH7HVWUHJH[OLQN
DSSHDUV&OLFNWKLVOLQNWRRSHQWKH7HVW5HJXODU
([SUHVVLRQSDQHOZKHUH\RXFDQPDNHVXUH\RXU
H[SUHVVLRQV\QWD[LVYDOLGDQGFDWFKHVWKHW\SHRI
FRQWHQW\RXZDQW)RUPRUHLQIRUPDWLRQVHH7HVW
5HJXODU([SUHVVLRQRQSDJH 

PDWFKHVDQ\ZRUGLQ,IWKHWH[WLQWKHVSHFLILHG
ORFDWLRQPDWFKHVDQ\ZRUG\RXHQWHULQWKHUXOHYDOXH
WKLVILOWHUFDSWXUHVWKHPHVVDJH
:KHQ\RXHQWHUDFRUUHVSRQGLQJYDOXHIRUWKLVUXOH
VHSDUDWHZRUGVZLWKVSDFHVIRUH[DPSOH
RQHWZRWKUHH
8VHWKLVILOWHUZKHQ\RXZDQWWRPDWFKRQO\ZKROH
ZRUGV)RUH[DPSOHLI\RXZDQWWRPDWFKIRRWDQGQRW
DOVRIRRWEDOOWKHQXVHWKLVILOWHUZLWKDYDOXHRIIRRW
7KLVILOWHUPDWFKHVRQO\LQGLYLGXDOZRUGVDQGQRW
SKUDVHV7RILOWHUIRUSKUDVHVXVHWKHUHJH[ILOWHUV

&RQWHQW0DQDJHU



8VHWKLVILHOG

7R

9DOXH

(QWHUWKHFRQWHQWIRUZKLFK\RXZDQW&RQWHQW0DQDJHUWR
VFDQPHVVDJHV
,I\RXVHOHFWHGDILOWHUW\SHRIVWDUWVZLWKHQGVZLWK
FRQWDLQVWH[WGRHVQRWFRQWDLQHTXDOVRUPDWFKHVDQ\
ZRUGLQ

7KHYDOXHPXVWEHDZRUGRUSKUDVH<RXFDQHQWHUD
UHJXODUH[SUHVVLRQRQO\LI\RXVHOHFWDILOWHUW\SHRI
PDWFKHVUHJH[RUGRHVQRWPDWFKUHJH[

(QWHUDVSDFHVHSDUDWHGOLVWRI$6&,,FKDUDFWHUV IRU
H[DPSOHRQHWZRWKUHH 

7KHYDOXHLVQRWFDVHVHQVLWLYHWKDWLVWH[WLQ
PHVVDJHVFDQPDWFKWKHYDOXHUHJDUGOHVVRIFDVH

7KHQXPEHURIFKDUDFWHUV\RXFDQHQWHULVQRWVWULFWO\
OLPLWHG+RZHYHUWKHUHLVDFKDUDFWHUOLPLWIRUDOOILOWHUV
LQDQRUJDQL]DWLRQFRPELQHG)RUGHWDLOVVHH&RQWHQW
)LOWHU/LPLWDWLRQVRQSDJH 

,I\RXVHOHFWHGDILOWHUW\SHRIPDWFKHVUHJH[RUGRHVQRW
PDWFKUHJH[



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHYDOXHFDQEHDUHJXODUH[SUHVVLRQ8VHUHJXODU
H[SUHVVLRQVWRVFDQPHVVDJHVIRUWH[WSDWWHUQVUDWKHU
WKDQVSHFLILFZRUGVRUSKUDVHV

)RUWKHVSHFLDOFKDUDFWHUVDQGFRQVWUXFWLRQUXOHV\RX
FDQXVHWRFUHDWHDUHJXODUH[SUHVVLRQDQGH[DPSOHV
RIUHJXODUH[SUHVVLRQVVHH$ERXW8VLQJ5HJXODU
([SUHVVLRQVRQSDJH 

0HVVDJH'LVSRVLWLRQV
)LHOG

9DOXH

5RXWLQJ

'HOLYHU6HQGVWKHPHVVDJHWRWKHUHFLSLHQWVLQER[
ZLWKRXWIXUWKHU&RQWHQW0DQDJHUSURFHVVLQJ

%\SDVVMXQNILOWHUV ,QERXQGRQO\ 6HQGVWKH


PHVVDJHWRWKHUHFLSLHQWVLQER[ZLWKRXWSURFHVVLQJ
E\WKHMXQNILOWHUV

(QFU\SW 2XWERXQGRQO\ (QFU\SWVWKHPHVVDJH


XVLQJ0HVVDJH(QFU\SWLRQ0HVVDJH(QFU\SWLRQLVDQ
RSWLRQDOIHDWXUH)RUPRUHLQIRUPDWLRQUHIHUWRWKH
(QFU\SWLRQ6HUYLFHV$GPLQLVWUDWLRQ*XLGH

%RXQFH5HWXUQVWKHPHVVDJHWRWKHVHQGHUZLWKD
HUURU6HQGHUDOVRUHFHLYHVWKH%RXQFH0HVVDJHVSHFLILHG
RQWKH&RQWHQW0DQDJHU&RQILJXUDWLRQ6HWWLQJVSDJH)RU
GHWDLOVVHH&RQILJXUH&RQWHQW0DQDJHURQSDJH 
'HOHWH %ODFNKROH 'LVFDUGVWKHPHVVDJHZLWKQR
QRWLILFDWLRQWRWKHVHQGHURUUHFLSLHQW

&RQWHQW0DQDJHU



)LHOG

9DOXH

&RS\WR
4XDUDQWLQH

&RSLHVDQ\PHVVDJHWKDWPDWFKHVWKHILOWHUWRWKHVSHFLILHG
TXDUDQWLQHDGGUHVVHV

4XDUDQWLQH$GPLQLVWUDWRU

5HFLSLHQW ,QERXQG

6HQGHU 2XWERXQG

2WKHU8VHU

7RDGGUHPRYHDQDGGUHVV

 &OLFN$GGTXDUDQWLQHDGGUHVV
 6HOHFWWKHTXDUDQWLQH
,I\RXVHOHFW2WKHU8VHUHQWHUWKDWXVHUVTXDUDQWLQH
DGGUHVV
 7RUHPRYHDQDGGUHVVFOLFN5HPRYH
1RWH

<RXFDQGHVLJQDWHDQDGPLQLVWUDWRURQWKH&RQWHQW
0DQDJHU&RQILJXUDWLRQ6HWWLQJVSDJH6HH&RQILJXUH
&RQWHQW0DQDJHURQSDJH 

7KHDGPLQLVWUDWRUGRHVQRWUHFHLYHQRWLILFDWLRQZKHQD
PHVVDJHLVSODFHGLQKLVRUKHUTXDUDQWLQH

,QWKHTXDUDQWLQHWKHPHVVDJHKDVWKH%ORFN5HDVRQ
RI&RQWHQW

,IWKHDGPLQLVWUDWRUGHOLYHUVWKHTXDUDQWLQHGPHVVDJH
WKHPHVVDJHVHFXULW\VHUYLFHVHQGVLWWRWKHRULJLQDO
LQWHQGHGUHFLSLHQW

,I\RXVHOHFWWKH2WKHU8VHURSWLRQZKHQ\RXDGGD
TXDUDQWLQHDGGUHVVDQGWKHXVHUZKRVHDGGUHVV\RX
HQWHULVVXEVHTXHQWO\GHOHWHGIURPWKHV\VWHPWKHQ
PHVVDJHVDUHGHOLYHUHGWRWKHUHFLSLHQWVTXDUDQWLQH

7HVW5HJXODU([SUHVVLRQ
)LHOG

9DOXH

5HJXODU
([SUHVVLRQ

(QWHUWKHUHJXODUH[SUHVVLRQ\RXZDQWWRWHVW
&OLFN&KHFN6\QWD[WRYHULI\WKHV\QWD[RI\RXUUHJXODU
H[SUHVVLRQ
)RULQIRUPDWLRQDERXWFUHDWLQJUHJXODUH[SUHVVLRQVVHH
$ERXW8VLQJ5HJXODU([SUHVVLRQVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

9DOXH

7H[WWR0DWFK

(QWHUWH[W\RXZDQWWKHUHJXODUH[SUHVVLRQWRPDWFK
&OLFN7HVW0DWFKWRVHHZKHWKHU\RXUUHJXODUH[SUHVVLRQ
PDWFKHVWKHWH[W\RXHQWHU

5HVXOW

,I\RXDUHFKHFNLQJV\QWD[WKHPHVVDJHKHUHWHOOV\RX
HLWKHU

<RXUUHJXODUH[SUHVVLRQLVYDOLG

7KHUHDVRQV\RXUUHJXODUH[SUHVVLRQLVQRWYDOLG

,I\RXDUHWHVWLQJZKHWKHU\RXUH[SUHVVLRQPDWFKHVWH[W
\RXHQWHUWKHPHVVDJHKHUHWHOOV\RXZKHWKHURUQRWWKH
H[SUHVVLRQPDWFKHVWKHWH[W

6RFLDO6HFXULW\1XPEHUV3ROLF\
8VHWKH6RFLDO6HFXULW\1XPEHUV3ROLF\SDJHWR

7XUQWKHSROLF\RQRURII

6HOHFWDGLVSRVLWLRQIRUPHVVDJHVFDSWXUHGE\WKHSROLF\VOH[LFRQ

&RQWHQW0DQDJHU



$ERXWWKH6RFLDO6HFXULW\1XPEHUV/H[LFRQ
7KH6RFLDO6HFXULW\1XPEHUVOH[LFRQLVDSUHGHILQHGILOWHUWKDWILQGV86VRFLDO
VHFXULW\QXPEHUVLQHPDLOPHVVDJHV7KHIROORZLQJWDEOHGHVFULEHVKRZWKH
OH[LFRQZRUNV
/H[LFRQSDWWHUQ
PDWFKLQJ

7KLVOH[LFRQPDWFKHVVHTXHQFHVRIGLJLWV7KHGLJLWV
LQDYDOLGVHTXHQFHFDQEHVHSDUDWHGE\VSDFHV
GDVKHVRUSHULRGV7KHIROORZLQJDUHH[DPSOHVRIWKH
SDWWHUQVWKLVOH[LFRQPDWFKHV

nnn-nn-nnnn

nnn nn nnnn

nnn.nn.nnnn

nnn-nn nnnn

7KHOH[LFRQGRHVQRWPDWFKGLIIHUHQWVHSDUDWRUVZLWKLQ
WKHJURXSRIGLJLWV7KHIROORZLQJDUHH[DPSOHVRI
SDWWHUQVWKLVOH[LFRQGRHVQRWPDWFK

nnn-nn.nnnn

nnn.nn-nnnn

7KHOH[LFRQGRHVPDWFKDVHULHVRIQXPEHUVIROORZHG
E\DSHULRG7KHIROORZLQJDUHH[DPSOHVRISDWWHUQV
WKLVOH[LFRQGRHVPDWFK

nnn-nn-nnnn.

nnn.nn.nnnn.

7KHOH[LFRQGRHVQRWPDWFKDVHULHVRIQXPEHUV
SUHFHGHGE\DSHULRG7KHIROORZLQJDUHH[DPSOHVRI
SDWWHUQVWKLVOH[LFRQGRHVQRWPDWFK

.nnn-nn-nnnn

.nnn.nn.nnnn

7KHOH[LFRQGRHVQRWPDWFKDVHULHVRIQXPEHUV
IROORZHGE\DGDVK  7KHIROORZLQJDUHH[DPSOHVRI
SDWWHUQVWKLVOH[LFRQGRHVQRWPDWFK

nnn-nn-nnnn-

nnn.nn.nnnn-

7KHOH[LFRQPDWFKHVVHTXHQFHVRIGLJLWVWKDWGRQW
FRQWDLQVSDFHVRUSXQFWXDWLRQ LQWKHSDWWHUQ
nnnnnnnn LIWKH\RFFXUZLWKLQZRUGVLQWKHVDPH
PHVVDJHDVWKHWH[WssnRUss#RUsocial security



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1XPEHUYDOLGLW\
FKHFNLQJ

)LOWHULQJ$FFXUDF\

7KLVOH[LFRQDOVRFKHFNVVHTXHQFHVRIGLJLWVWR
GHWHUPLQHZKHWKHUWKH\PHHWWKHUHTXLUHPHQWVIRUD
YDOLG86VRFLDOVHFXULW\QXPEHUZLWKLQWKHUDQJHWKDW
KDVEHHQDOORFDWHG$YDOLGVRFLDOVHFXULW\QXPEHU

&DQQRWFRQWDLQDJURXSRIGLJLWVWKDWDUHDOOV
VXFKDVLQ000-11-1111111-00-1111RU111-110000

&DQQRWVWDUWZLWKWKHGLJLWV666,RUDQ\WKUHHGLJLW
QXPEHUJUHDWHUWKDQ728

7KH6RFLDO6HFXULW\1XPEHUVOH[LFRQLVGHVLJQHGWR
SURYLGHDKLJKOHYHORIILOWHULQJDFFXUDF\WRKHOSUHGXFH
WKHULVNRIH[SRVXUHRISHUVRQDOLQIRUPDWLRQ+RZHYHU
SOHDVHQRWHWKHIROORZLQJ

6RFLDOVHFXULW\QXPEHUVFDQEHUHSUHVHQWHGRU
IRUPDWWHGLQYDULRXVZD\VWKHUHIRUHWKLVOH[LFRQ
PD\QRWFDSWXUHDOOPHVVDJHVWKDWFRQWDLQVRFLDO
VHFXULW\QXPEHUV

%HFDXVHWKLVOH[LFRQORRNVIRUVSHFLILFSDWWHUQVRI
QXPEHUVLWPD\PDWFKQXPHULFDOSDWWHUQVWKDWDUH
QRWVRFLDOVHFXULW\QXPEHUV

)LOWHU6WDWXV
6HWWKLVSROLF\WR21RU2)),I\RXWXUQWKHSROLF\RIIWKH'LVSRVLWLRQVHWWLQJLV
VDYHG

'LVSRVLWLRQ
6HOHFWWKHDFWLRQ\RXZDQWWKLVSROLF\WRWDNHRQPHVVDJHVWKDWWKH6RFLDO6HFXULW\
1XPEHUVOH[LFRQFDSWXUHV)RUGHWDLOVDERXWGLVSRVLWLRQVVHH0HVVDJH
'LVSRVLWLRQVRQSDJH 

&UHGLW&DUG1XPEHUV3ROLF\
8VHWKH&UHGLW&DUG1XPEHUV3ROLF\SDJHWR

7XUQWKHSROLF\RQRURII

6HOHFWDGLVSRVLWLRQIRUPHVVDJHVFDSWXUHGE\WKHSROLF\VOH[LFRQ

&RQWHQW0DQDJHU



$ERXWWKH&UHGLW&DUG1XPEHUV/H[LFRQ
7KH&UHGLW&DUG1XPEHUVOH[LFRQLVDSUHGHILQHGILOWHUWKDWILQGVFUHGLWFDUG
QXPEHUVLQHPDLOPHVVDJHV7KHIROORZLQJWDEOHGHVFULEHVKRZWKLVOH[LFRQ
ZRUNV
/H[LFRQSDWWHUQ
PDWFKLQJ

1XPEHUYDOLGLW\
FKHFNLQJ

7KLVOH[LFRQPDWFKHVVHTXHQFHVRIGLJLWV7KHGLJLWV
LQDYDOLGVHTXHQFHFDQEHVHSDUDWHGE\VSDFHVRU
GDVKHV7KHIROORZLQJDUHH[DPSOHVRIWKHSDWWHUQV
WKDWWKLVOH[LFRQPDWFKHV

nnnn-nnnn-nnnn-nnnn

nnnn nnnn nnnn nnnn

nnnn nnnn-nnnn nnnn

nnnnnnnnnnnnnnnn

7KLVOH[LFRQDOVRFKHFNVVHTXHQFHVRIGLJLWVWR
GHWHUPLQHZKHWKHUWKH\PHHWWKHUHTXLUHPHQWVIRUD
YDOLGFUHGLWFDUGQXPEHU+RZHYHULWGRHVQRW
GHWHUPLQHZKHWKHUDQXPEHULVIRUDYDOLGRUDFWLYH
FUHGLWFDUGDFFRXQW
7RYHULI\WKHYDOLGLW\RIDFUHGLWFDUGQXPEHUWKLV
OH[LFRQXVHVWKH/81+IRUPXOD DW\SHRI
PDWKHPDWLFDOFDOFXODWLRQ WRGHWHUPLQHZKHWKHUWKH
GLJLWVHTXHQFHPDWFKHVWKHUHTXLUHPHQWVIURPWKH
IROORZLQJFDUGLVVXHUV

9LVD

0DVWHUFDUG

'LVFRYHU

-&%

,PSRUWDQW7KLVOH[LFRQGRHVQRWPDWFKRUYHULI\WKH

YDOLGLW\RIFUHGLWFDUGQXPEHUVWKDWFRQWDLQPRUHRU
IHZHUWKDQGLJLWVVXFKDVWKRVHLVVXHGE\$PHULFDQ
([SUHVVRU'LQHUV&OXE
)LOWHULQJ$FFXUDF\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH&UHGLW&DUG1XPEHUVOH[LFRQLVGHVLJQHGWR
SURYLGHDKLJKOHYHORIILOWHULQJDFFXUDF\WRKHOSUHGXFH
WKHULVNRIH[SRVXUHRISHUVRQDOLQIRUPDWLRQ+RZHYHU
SOHDVHQRWHWKHIROORZLQJ

&UHGLWFDUGQXPEHUVFDQEHUHSUHVHQWHGRU
IRUPDWWHGLQYDULRXVZD\VWKHUHIRUHWKLVOH[LFRQ
PD\QRWFDSWXUHDOOPHVVDJHVWKDWFRQWDLQFUHGLW
FDUGQXPEHUV

%HFDXVHWKLVOH[LFRQORRNVIRUVSHFLILFSDWWHUQVRI
QXPEHUVLWPD\PDWFKQXPHULFDOSDWWHUQVWKDWDUH
QRWFUHGLWFDUGQXPEHUV

)LOWHU6WDWXV
6HWWKLVSROLF\WR21RU2)),I\RXWXUQWKHSROLF\RIIWKH'LVSRVLWLRQVHWWLQJLV
VDYHG

'LVSRVLWLRQ
6HOHFWWKHDFWLRQ\RXZDQWWKLVSROLF\WRWDNHRQPHVVDJHVWKDWWKH&UHGLW&DUG
1XPEHUVOH[LFRQFDSWXUHV)RUGHWDLOVDERXWGLVSRVLWLRQVVHH0HVVDJH
'LVSRVLWLRQVRQSDJH 

&RQWHQW0DQDJHU





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

$SSURYHGDQG%ORFNHG6HQGHU/LVWV

&KDSWHU 

$ERXW6HQGHU/LVWV
<RXFDQDSSURYHRUEORFNVSHFLILFVHQGHUVDQGUHFLSLHQWVEDVHGRQWKHHPDLO
DGGUHVVRUGRPDLQ
7KHPHVVDJHVHFXULW\VHUYLFHGHWHFWVVSDPE\DSSO\LQJKXQGUHGVRIUXOHVWRHDFK
PHVVDJHWKDWSDVVHVWKURXJK,WEORFNVREYLRXVVSDPRXWULJKWDQGGLYHUWVZKDWLV
SRVVLEO\VSDPWRWKH4XDUDQWLQH,I\RXGLVFRYHUWKDWVRPHTXDUDQWLQHG
PHVVDJHVDUHDFWXDOO\JRRGPDLOWKDWMXVWORRNOLNHVSDPDGGWKHVHQGHUVRI
WKRVHPHVVDJHVWRDQDSSURSULDWHDSSURYHGVHQGHUVOLVW,IDQXPEHURI
TXDUDQWLQHGVHQGHUVDUHIURPWKHVDPHGRPDLQVXFKDVWKHVDPHFRPSDQ\DGG
WKHGRPDLQWRDQDSSURSULDWHDSSURYHGVHQGHUVOLVW0HVVDJHVIURPWKRVH
VHQGHUVDUHWKHQGHOLYHUHGWRXVHUVLQ\RXURUJDQL]DWLRQUHJDUGOHVVRIWKHVSDP
OLNHFRQWHQW
7RDYRLGWKHULVNRILQFUHDVLQJVSDPWUDIILFDSSURYHRQO\VSHFLILFVHQGHUVZKRVH
PHVVDJHVPLJKWORRNOLNHVSDPUDWKHUWKDQDSSURYLQJDOORI\RXUNQRZQVHQGHUV
$OVRDYRLGDSSURYLQJWRRPDQ\GRPDLQVDVWKDWFDQLQFUHDVHWKHULVNRI
VSRRILQJ)RUPRUHLQIRUPDWLRQVHH'HFLGLQJ:KLFK$SSURYHG6HQGHUVWR$GG
RQSDJH 
$GPLQLVWUDWRUVFRQILJXUHVHQGHUOLVWVDWWKHRUJOHYHODQGXVHUOHYHOLQWKH
$GPLQLVWUDWLRQ&RQVROH
8VHUVFRQILJXUHWKHLUSHUVRQDOVHQGHUOLVWVLQWKH0HVVDJH&HQWHU
$WWKHRUJOHYHOLQWKH$GPLQLVWUDWLRQ&RQVROH\RXFDQFRQILJXUH

$SSURYHG6HQGHUV LQGLYLGXDOHPDLODGGUHVVHVDQGHQWLUHGRPDLQV

%ORFNHG6HQGHUV LQGLYLGXDOHPDLODGGUHVVHVDQGHQWLUHGRPDLQV

$WWKHXVHUOHYHOLQWKH$GPLQLVWUDWLRQ&RQVROH\RXFDQFRQILJXUH

$SSURYHG6HQGHUV LQGLYLGXDOHPDLODGGUHVVHVDQGHQWLUHGRPDLQV

%ORFNHG6HQGHUV LQGLYLGXDOHPDLODGGUHVVHVDQGHQWLUHGRPDLQV

$SSURYHG5HFLSLHQWV LQGLYLGXDOHPDLODGGUHVVHVDQGHQWLUHGRPDLQV

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



$WWKHXVHUOHYHOLQWKH0HVVDJH&HQWHU\RXFDQFRQILJXUH

$SSURYHG6HQGHUV LQGLYLGXDOHPDLODGGUHVVHV

$SSURYHG'RPDLQV LQGLYLGXDOGRPDLQV

$SSURYHG0DLOLQJ/LVWV(PDLO/LVWV LQGLYLGXDOOLVWDGGUHVVHV

%ORFNHG6HQGHUV LQGLYLGXDOHPDLODGGUHVVHV

%ORFNHG'RPDLQV LQGLYLGXDOGRPDLQV

$SSURYHG6HQGHUV
0HVVDJHVIURPLQGLYLGXDOVHQGHUVRUHQWLUHGRPDLQVDUHGHOLYHUHGWRXVHU
LQER[HVUHJDUGOHVVRIVSDPOLNHFRQWHQW$SSURYHGVHQGHUVDOZD\VFLUFXPYHQW
MXQNHPDLOILOWHUV+RZHYHULIYLUXVEORFNLQJLVHQDEOHGIRUWKHUHFLSLHQWWKH
PHVVDJHVHFXULW\VHUYLFHGRHVQRWGHOLYHUDPHVVDJHFRQWDLQLQJDYLUXVHYHQLI
WKHVHQGHULVDSSURYHG
$SSURYHGVHQGHUVFDQRSWLRQDOO\RYHUULGH$WWDFKPHQW0DQDJHUDQG&RQWHQW
0DQDJHUILOWHULQJ

$SSURYHG5HFLSLHQWV
0HVVDJHVVHQWWRDSSURYHGUHFLSLHQWVRUHQWLUHGRPDLQVDUHGHOLYHUHGWRXVHU
LQER[HVUHJDUGOHVVRIVSDPOLNHFRQWHQW0HVVDJHVWRDSSURYHGUHFLSLHQWV
DOZD\VFLUFXPYHQWMXQNHPDLOILOWHUV+RZHYHULIYLUXVEORFNLQJLVHQDEOHGIRUWKH
UHFLSLHQWWKHPHVVDJHVHFXULW\VHUYLFHGRHVQRWGHOLYHUDPHVVDJHFRQWDLQLQJD
YLUXVHYHQLIWKHVHQGHULVDSSURYHG
$SSURYHGVHQGHUVFDQRSWLRQDOO\RYHUULGH$WWDFKPHQW0DQDJHUDQG&RQWHQW
0DQDJHUILOWHULQJ
<RXFDQXVHWKHDSSURYHGUHFLSLHQWVOLVWWRDOORZPDLOLQJHPDLOOLVWVWRE\SDVV
VSDPILOWHUVE\HQWHUWKHOLVWDGGUHVV
0DQ\PDLOLQJHPDLOOLVWDQGQHZVJURXSHPDLOVFRQWDLQFKDUDFWHULVWLFVLQFRPPRQ
ZLWKVSDP,QIDFWRQHSHUVRQ
VRSWLQPDLOLQJHPDLOOLVWFDQEHSHUFHLYHGE\
DQRWKHUSHUVRQDVVSDP
,I\RXILQGPDLOLQJHPDLOOLVWRUQHZVJURXSSRVWLQJVTXDUDQWLQHGLQWKH0HVVDJH
&HQWHUDGGWKHPDLOLQJHPDLOOLVWDGGUHVVWRWKHDSSURYHGUHFLSLHQWVOLVWWR
SUHYHQWWKRVHPHVVDJHVIURPEHLQJTXDUDQWLQHG
7KHDSSURYHGUHFLSLHQWVOLVWHYDOXDWHVWKH7RDQG&FILHOGVRQHDFKPHVVDJH
VLQFHPDLOLQJHPDLOOLVWDGGUHVVHVDUHXVXDOO\LQWKHVHILHOGVUDWKHUWKDQWKH
)URPILHOG
1HYHUDGGDXVHUWRKLVRUKHURZQDSSURYHGUHFLSLHQWVOLVW6LQFHWKHOLVWLVEDVHG
RQWKHUHFLSLHQWRIWKHHPDLOWKLVFDXVHVDOOPDLOWRE\SDVVILOWHULQJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$SSURYHG'RPDLQV
0HVVDJHVIURPDQDSSURYHGGRPDLQDUHGHOLYHUHGWRXVHULQER[HVUHJDUGOHVVRI
VSDPOLNHFRQWHQW0HVVDJHVIURPDSSURYHGGRPDLQVDOZD\VFLUFXPYHQWMXQN
HPDLOILOWHUV+RZHYHULIYLUXVEORFNLQJLVHQDEOHGIRUWKHUHFLSLHQWWKHPHVVDJH
VHFXULW\VHUYLFHGRHVQRWGHOLYHUDPHVVDJHFRQWDLQLQJDYLUXVHYHQLIWKHGRPDLQ
LVDSSURYHG
$SSURYHGVHQGHUVFDQRSWLRQDOO\RYHUULGH$WWDFKPHQW0DQDJHUDQG&RQWHQW
0DQDJHUILOWHULQJ

$SSURYHG0DLOLQJ(PDLO/LVWV
0HVVDJHVVHQWWRDQDSSURYHGPDLOLQJHPDLOOLVWDUHGHOLYHUHGWRXVHULQER[HV
UHJDUGOHVVRIVSDPOLNHFRQWHQW0HVVDJHVIURPDSSURYHGPDLOLQJOLVWVDOZD\V
FLUFXPYHQWMXQNHPDLOILOWHUV+RZHYHULIYLUXVEORFNLQJLVHQDEOHGIRUWKH
UHFLSLHQWWKHHPDLOVHFXULW\VHUYLFHGRHVQRWGHOLYHUDPHVVDJHFRQWDLQLQJD
YLUXVHYHQLIWKHPDLOLQJHPDLOOLVWLVDSSURYHG
$SSURYHGVHQGHUVFDQRSWLRQDOO\RYHUULGH$WWDFKPHQW0DQDJHUDQG&RQWHQW
0DQDJHUILOWHULQJ
0DQ\PDLOLQJHPDLOOLVWDQGQHZVJURXSHPDLOVFRQWDLQFKDUDFWHULVWLFVLQFRPPRQ
ZLWKVSDP,QIDFWRQHSHUVRQ
VRSWLQPDLOLQJHPDLOOLVWFDQEHSHUFHLYHGE\
DQRWKHUSHUVRQDVVSDP
,I\RXILQGPDLOLQJHPDLOOLVWRUQHZVJURXSSRVWLQJVTXDUDQWLQHGLQWKH0HVVDJH
&HQWHUDGGWKDWOLVWWRWKHDSSURYHGPDLOLQJPDLOOLVWWRSUHYHQWWKHPHVVDJHV
IURPEHLQJTXDUDQWLQHG
7KH$SSURYHG0DLOLQJOLVWHYDOXDWHVWKH7RDQG&FILHOGVRQHDFKPHVVDJH
DPDLOLQJHPDLOOLVWPRVWRIWHQSODFHLWVDGGUHVVLQWKRVHILHOGVUDWKHUWKDQWKH
)URPILHOG
1HYHUDGG\RXUVHOIWR\RXURZQ$SSURYHG0DLOLQJOLVW6LQFHWKH$SSURYHG0DLOLQJ
OLVWLVEDVHGRQWKHUHFLSLHQWRIWKHHPDLOWKLVFDXVHVDOOPDLOWRE\SDVVILOWHULQJ

%ORFNHG6HQGHUV
0HVVDJHVIURPLQGLYLGXDOVHQGHUVRUHQWLUHGRPDLQVDUHTXDUDQWLQHGUHJDUGOHVV
RIFRQWHQW
<RXFDQDGGVSHFLILFVHQGHUVIRUH[DPSOHZKRRWKHUZLVHNHHSJHWWLQJSDVW\RXU
RWKHUILOWHUV 7KLVIHDWXUHZRUNVRQO\LIVSDPILOWHULQJLVWXUQHG21

%ORFNHG'RPDLQV
0HVVDJHVIURPDQHQWLUHGRPDLQDUHTXDUDQWLQHGUHJDUGOHVVRIFRQWHQW

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



,QGXVWU\+HXULVWLFVDQGWKH%ORFNHG6HQGHU/LVW
,IDQRUJDQL]DWLRQKDV,QGXVWU\+HXULVWLFVWXUQHGRQDPHVVDJHFRQWDLQLQJ
LQGXVWU\FRQWHQWFRPLQJIURPD%ORFNHG6HQGHULVVWLOOTXDUDQWLQHG7KHLQGXVWU\
VSHFLILFFRQWHQWGLVSRVLWLRQLVVHWDIWHUWKH$SSURYHG%ORFNHG6HQGHUVGLVSRVLWLRQ
LVVHWDQGSURFHVVHG
<RXPD\FRQVLGHUDGGLQJDQDGGUHVVIURPXVHUVOLVWWRWKHDSSURSULDWH
RUJDQL]DWLRQOHYHOOLVWWRLPSURYHILOWHULQJIRUDOOXVHUVZKLOHIUHHLQJXSVSDFHIRU
WKDWSDUWLFXODUXVHU

:KHQ6HQGHU/LVWV$SSO\
6HQGHUOLVWVDUHHYDOXDWHGEHIRUHVSDPILOWHULQJEXWDIWHUYLUXVEORFNLQJDQGRWKHU
ILOWHUV$VDUHVXOW

8VHUVFDQWUHFHLYHYLUXVHVRUHPDLODWWDFNVIURPDSSURYHGVHQGHUV
,IDPHVVDJHIURPDQDSSURYHGVHQGHUFRQWDLQVDYLUXVRULVSDUWRIDQHPDLO
DWWDFNLWLVVWRSSHGE\YLUXVEORFNLQJRU&RQQHFWLRQ0DQDJHUDQGGRHVQRW
UHDFKXVHUV

0HVVDJHVIURPDSSURYHGVHQGHUVDUHQRWTXDUDQWLQHGDVVSDP
,IDPHVVDJHIURPDQDSSURYHGVHQGHULVWDJJHGDVVSDPWKHPHVVDJHLVVWLOO
VHQWWRWKHUHFLSLHQW

$SSURYHGVHQGHUVFDQRSWLRQDOO\E\SDVV$WWDFKPHQW0DQDJHUDQG
&RQWHQW0DQDJHUILOWHUV
'HSHQGLQJRQ\RXURUJDQL]DWLRQVHPDLOSROLF\\RXFDQRSWLRQDOO\GHOLYHU
PHVVDJHVIURPDSSURYHGVHQGHUVLIWKH\FRQWDLQSURKLELWHGDWWDFKPHQWVRU
FRQWHQW6HH&RQILJXUH$WWDFKPHQW0DQDJHURQSDJH DQG&UHDWHRU
(GLWD&RQWHQW0DQDJHU)LOWHURQSDJH 

2UJDQL]DWLRQDQG8VHU6HQGHU/LVWV
$QRUJDQL]DWLRQOHYHOOLVWDSSOLHVWRDOOXVHUVLQWKDWRUJDQL]DWLRQHQWULHVLQWKDWOLVW
DUHQRWYLVLEOHWRXVHUVLQWKHRUJDQL]DWLRQ$XVHUOHYHOOLVWDSSOLHVRQO\WRWKDW
XVHU
7KHXVHUVOLVWWDNHVSUHFHGHQFHRYHUWKHRUJDQL]DWLRQOHYHOOLVW)RUH[DPSOHLID
VHQGHULVEORFNHGDWWKHRUJOHYHOEXWDSSURYHGDWWKHXVHUOHYHOWKHQWKDW
VHQGHUVPHVVDJHVE\SDVVVSDPILOWHUVDQGDUHGHOLYHUHGWRWKHXVHUVLQER[
$GPLQLVWUDWRUVDFFHVVRUJDQL]DWLRQOHYHODQGXVHUOHYHOOLVWVWKURXJKWKH
$GPLQLVWUDWLRQ&RQVROH8VHUVDFFHVVWKHLURZQOLVWVWKURXJKWKH0HVVDJH
&HQWHU
&KDQJHVWRDSSURYHGDQGEORFNHGVHQGHUOLVWVWDNHHIIHFWZLWKLQVHFRQGV
<RXFDQRSWWRSURSDJDWH\RXURUJOHYHOVHWWLQJVWRVXERUJV6HH3URSDJDWLRQIRU
$SSURYHG%ORFNHG6HQGHU/LVWVRQSDJH IRUGHWDLOV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+RZ6HQGHUV$UH,GHQWLILHG
7KHVHUYLFHLGHQWLILHVDQDSSURYHGRUEORFNHGVHQGHUE\ORRNLQJDWWKHDGGUHVVLQ
WKHPHVVDJHV)URPILHOG)LUVWLWORRNVDWWKH)URPDGGUHVVVKRZQLQWKH
PHVVDJHKHDGHU,IWKDWLVHPSW\LWORRNVDWWKH)URPDGGUHVVLQWKHPHVVDJHV
(QYHORSH ZKLFKLVW\SLFDOO\KLGGHQIURPYLHZLQHPDLOFOLHQWV 
5HSO\7RKHDGHUVDUHQWFKHFNHGEHFDXVHWKH\DUHQWQHFHVVDULO\DVVLJQHGWRWKH
DFWXDOVHQGHU

+RZ'RPDLQV$UH(YDOXDWHG
:KHQ\RXLQFOXGHDGRPDLQLQDVHQGHUOLVWDQ\PDLOIURPWKDWGRPDLQLV
DSSURYHGRUEORFNHGDFFRUGLQJWRWKHOLVWLQZKLFKLWLVLQFOXGHG$SSURYLQJRU
EORFNLQJDGRPDLQDIIHFWVDOOLWVVXEGRPDLQVWRR)RUH[DPSOHLI\RXDSSURYH
MXPERLQFFRPWKHQ\RXDOVRDSSURYHVDOHVMXPERLQFFRPDQG
PDUNHWLQJMXPERLQFFRP
<RXFDQQRWEORFND7RS/HYHO'RPDLQ 7/' XVLQJWKH%ORFNHG6HQGHUVOLVW$
7/'LVWKHULJKWPRVWSDUWRIWKHDGGUHVVDIWHUWKHODVWSHULRG([DPSOHVRIVRPH
FRPPRQ7/'VLQFOXGH.com.edu.gov.netDQG.org W\SHVRIGRPDLQV DQG
ORFDOHVVXFKDV.uk.mx.jp.ie.ca,QVWHDGFRQILJXUHDQ,3UDQJHEORFNRQ
WKH7/')RUGHWDLOVVHH0DQXDO,3%ORFN&RQILJXUDWLRQRQSDJH 
1RWH6HQGHUOLVWVXVHPHVVDJHDQGHQYHORSHKHDGHUVWRGHWHUPLQHVHQGHU

DGGUHVVHVDQGGRQRWDWWHPSWWRYDOLGDWHWKHVHQGLQJHPDLOVHUYHUVDJDLQVW
GRPDLQQDPHV IRUH[DPSOHWKURXJK'16ORRNXSV 

(GLWLQJ6HQGHU/LVWVLQWKH$GPLQLVWUDWLRQ&RQVROH
<RXXVHWKH$GPLQLVWUDWLRQ&RQVROHWRHGLWRUJOHYHODQGXVHUOHYHOVHQGHUOLVWV

(GLWLQJ$SSURYHG%ORFNHG6HQGHUVIRU2UJDQL]DWLRQV
%\GHIDXOWFKDQJHVWRWKHRUJDQL]DWLRQOHYHODSSURYHGEORFNHGVHQGHUOLVWVGRQRW
UHWURDFWLYHO\SURSDJDWHIURPDQRUJDQL]DWLRQWRVXERUJDQL]DWLRQV)RUH[DPSOHLI
\RXDGGDQDGGUHVVWRWKHDSSURYHGVHQGHUOLVWLQDQRUJDQL]DWLRQWKLVDGGUHVV
LVQWDGGHGWRWKHVXERUJDQL]DWLRQV
7KHUHDUHFKDUDFWHUOLPLWVIRUVHQGHUOLVWVDWERWKWKHRUJDQGXVHUOHYHOV)RUPRUH
LQIRUPDWLRQVHH6L]H/LPLWVIRU6HQGHU/LVWVRQSDJH 
7RHGLWRUJOHYHOVHQGHUOLVWV

 *RWR2UJVDQG8VHUV!2UJV
 &OLFNWKHRUJDQL]DWLRQQDPHLQWKHRUJDQL]DWLRQOLVW
 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



 (QWHUDQHPDLODGGUHVVRUGRPDLQLQWRWKH$SSURYHG6HQGHUVRU%ORFNHG
6HQGHUVILHOGWKHQFOLFN$GG
7RDOORZRUEORFNDQHQWLUHGRPDLQXVHD&RQWHQW0DQDJHUILOWHU6HH6HQGHU
DGGUHVVIURPRQHRUPRUHVSHFLILFGRPDLQVRQSDJH IRULQIRUPDWLRQ
DERXWFUHDWLQJDGRPDLQOHYHOILOWHU
:$51,1*8VHFDXWLRQZLWKWKHRSWLRQ$SSO\VHWWLQJVDQGILOWHUVWRH[LVWLQJ

VXERUJV:KHQ\RXFKRRVHWKHSURSDJDWLRQRSWLRQDQGPDNHDFKDQJHWR
WKHVHQGHUOLVWIRUDQRUJDQL]DWLRQWKDWRUJDQL]DWLRQVVHQGHUOLVWRYHUZULWHVLWV
VXERUJDQL]DWLRQVOLVWV7KLVFRPSOHWHO\FOHDUVDQ\VHQGHUVOLVWVLQDVXE
RUJDQL]DWLRQDQGFRXOGUHVXOWLQDQXQUHFRYHUDEOHORVVRIGDWD)RUPRUH
LQIRUPDWLRQIRUSRVVLEOHVROXWLRQVVHH3URSDJDWLRQIRU$SSURYHG%ORFNHG
6HQGHU/LVWVRQSDJH 

3URSDJDWLRQIRU$SSURYHG%ORFNHG6HQGHU/LVWV
%\GHIDXOWFKDQJHVWRDQRUJDQL]DWLRQOHYHODSSURYHGEORFNHGVHQGHUOLVWGRQRW
UHWURDFWLYHO\SURSDJDWHIURPWKHSDUHQWRUJDQL]DWLRQWRVXERUJDQL]DWLRQV)RU
H[DPSOHLI\RXDGGDQDGGUHVVWRWKHDSSURYHGVHQGHUOLVWLQDQRUJDQL]DWLRQWKDW
DGGUHVVLVQRWDGGHGWRVXERUJDQL]DWLRQV
7RSURSDJDWHFKDQJHVIRUDQRUJDQL]DWLRQFKHFNWKH$SSO\VHWWLQJVDQGILOWHUVWR
H[LVWLQJVXERUJVER[DQGPDNHDWOHDVWRQHOLVWFKDQJH7KLVRYHUZULWHVDOO
RUJDQL]DWLRQOHYHODSSURYHGEORFNHGVHQGHUOLVWVIRUDOOVXERUJDQL]DWLRQVZLWKWKH
FXUUHQWOLVW
,I\RXKDYHGDWDLQVXERUJDQL]DWLRQVHQGHUOLVWVWKDW\RXGRQWZDQWWRORVHXVH
WKHIROORZLQJPHWKRGVWRXSGDWHWKRVHOLVWV

0DQXDOO\PDNHWKHFKDQJHVLQHDFKVXERUJDQL]DWLRQ

8VHEDWFKFRPPDQGVWRPDNHPDQ\FKDQJHVDWRQFH)RUPRUHLQIRUPDWLRQ
RQXVLQJEDWFKFRPPDQGVVHH8VLQJ%DWFK&RPPDQGVIRU$SSURYHG
%ORFNHG/LVWVRQSDJH 

:KHQ\RXFUHDWHDQHZRUJDQL]DWLRQLWUHFHLYHVDFRS\RIDOOVHWWLQJVLQFOXGLQJ
DSSURYHGDQGEORFNHGVHQGHUOLVWVIURPWKHSDUHQWRUJDQL]DWLRQ

(GLWLQJ$SSURYHG%ORFNHG6HQGHUVDQG$SSURYHG
5HFLSLHQWVIRU8VHUV
7RHGLWXVHUOHYHOVHQGHUOLVWV

 *RWR2UJVDQG8VHUV!2UJV
 6HOHFWWKHRUJWKDWFRQWDLQVWKHXVHUVZKRVHOLVWV\RXZDQWWRHGLWWKHQFOLFN
8VHUV
 &OLFNWKHXVHUZKRVHVHQGHUOLVWV\RXZDQWWRHGLW
 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 (QWHUDQHPDLODGGUHVVRUGRPDLQLQWRWKH$SSURYHG6HQGHUV%ORFNHG
6HQGHUVRU$SSURYHG5HFLSLHQWVILHOGWKHQFOLFN$GG
)RUDGRPDLQXVHWKHIRUPDW#GRPDLQQDPHFRPRUGRPDLQQQDPHFRP

(GLWLQJ6HQGHU/LVWVLQ0HVVDJH&HQWHU
<RXXVH0HVVDJH&HQWHURU0HVVDJH&HQWHU&ODVVLFWRHGLWSHUVRQDOVHQGHUOLVWV
7RHGLWWKHDSSURYHGVHQGHUOLVWVLQ0HVVDJH&HQWHU

 /RJLQWR0HVVDJH&HQWHU
 &OLFNWKH0\6HWWLQJVOLQNLQWKHXSSHUULJKWFRUQHURIWKHSDJH
 &OLFNWKH$SSURYH6HQGHUVOLQN
 8QGHU$SSURYHG6HQGHUVHQWHUHDFKHPDLODGGUHVV\RXZDQWWRDGG
6HSDUDWHPXOWLSOHDGGUHVVHVE\FRPPDVRUVHPLFRORQVRUHQWHUHDFK
DGGUHVVRQDQHZOLQH
&OLFN8SGDWH$SSURYHG6HQGHUV
 8QGHU$SSURYHG'RPDLQVHQWHUHDFKGRPDLQ\RXZDQWWRDGG6HSDUDWH
PXOWLSOHGRPDLQVE\FRPPDVRUVHPLFRORQVRUHQWHUHDFKGRPDLQRQDQHZ
OLQH
&OLFN8SGDWH$SSURYHG'RPDLQV
 8QGHU$SSURYHG0DLOLQJ/LVWVHQWHUHDFKPDLOLQJHPDLOOLVWDGGUHVV\RXZDQW
WRDGG6HSDUDWHPXOWLSOHDGGUHVVHVE\FRPPDVRUVHPLFRORQVRUHQWHUHDFK
DGGUHVVRQDQHZOLQH
&OLFN8SGDWH$SSURYHG0DLOLQJ/LVWV
:$51,1*'RQRWDGGDXVHU
VDGGUHVVRUGRPDLQWRWKHDSSURYHGOLVWV7KLV

DOORZVDOOPDLODGGUHVVHGWRWKHSDUWLFXODUXVHURUWRDOOXVHUVLQWKHGRPDLQWR
SDVVWKURXJKILOWHULQJZLWKRXWFKHFNLQJIRUVSDP
7RHGLWWKHEORFNHGVHQGHUOLVWVLQ0HVVDJH&HQWHU

 /RJLQWR0HVVDJH&HQWHU
 &OLFNWKH0\6HWWLQJVOLQNLQWKHXSSHUULJKWFRUQHURIWKHSDJH
 &OLFNWKH%ORFN6HQGHUVOLQN
 8QGHU%ORFNHG6HQGHUVHQWHUHDFKHPDLODGGUHVV\RXZDQWWRDGG6HSDUDWH
PXOWLSOHDGGUHVVHVE\FRPPDVRUVHPLFRORQVRUHQWHUHDFKDGGUHVVRQD
QHZOLQH
&OLFN8SGDWH%ORFNHG6HQGHUV
 8QGHU%ORFNHG'RPDLQVHQWHUHDFKGRPDLQ\RXZDQWWRDGG6HSDUDWH
PXOWLSOHGRPDLQVE\FRPPDVRUVHPLFRORQVRUHQWHUHDFKGRPDLQRQDQHZ
OLQH

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



&OLFN8SGDWH%ORFNHG'RPDLQV
7RHGLWWKHDSSURYHGPDLOLQJOLVWLQ0HVVDJH&HQWHU&ODVVLF

,IWKHSRVWLQJVDOOKDYHWKHVDPH7RDGGUHVVXVHUVFDQXVH0HVVDJH&HQWHU
&ODVVLFWRDGGWKHDGGUHVVWRWKHDSSURYHGPDLOLQJOLVW
 /RJLQWR0HVVDJH&HQWHU&ODVVLF
 &OLFN-XQN(PDLO6HWWLQJV
 &OLFN<HVIRU$UH\RXWU\LQJWRDSSURYHDQHPDLOPDLOLQJOLVWRUQHZVJURXS"
 (QWHUWKHHPDLODGGUHVVRIWKHPDLOLQJOLVWRUQHZVJURXS\RXILQGLQWKH7R
KHDGHURIDOOSRVWLQJV
 &OLFN6DYHWR/LVW
$Q\RIWKHVHFRQILJXUDWLRQVDOORZ\RXRUWKHXVHUWRXVHDGRPDLQ HJ
MXPERLQFFRP LQVWHDGRIDIXOODGGUHVVLIQHFHVVDU\
:$51,1*'RQRWDGGWKHXVHU
VDGGUHVVRUGRPDLQWRWKHDSSURYHGPDLOLQJOLVWV

FRQILJXUDWLRQ7KLVZLOOFDXVHDOOPDLODGGUHVVHGWRWKLVRUDOOXVHUVLQWKHGRPDLQ
WREHSDVVHGWKURXJKILOWHULQJZLWKRXWFKHFNLQJIRUVSDP
7RDSSURYHEORFNDOOPHVVDJHVIURPDGRPDLQLQ0HVVDJH&HQWHU&ODVVLF

 /RJLQWR0HVVDJH&HQWHU&ODVVLF
 &OLFN-XQN(PDLO6HWWLQJV
 (QWHUWKHGRPDLQQDPH HJMXPERLQFFRP LQWKHILHOGDWWKHWRSRIWKH
DSSURYHGEORFNHGVHQGHUOLVWV
 &OLFN6DYHWR/LVW

6L]H/LPLWVIRU6HQGHU/LVWV
7KHPD[LPXPQXPEHURIFKDUDFWHUVIRUHDFKDSSURYHGEORFNHGOLVWLQWKH
$GPLQLVWUDWLRQ&RQVROHLV,IHDFKDGGUHVVRUGRPDLQLVWRFKDUDFWHUV
HDFKVHQGHUOLVWFDQLQFOXGHDSSUR[LPDWHO\WRDGGUHVVHVDQGGRPDLQV
7KHPD[LPXPQXPEHURIFKDUDFWHUVIRUDOOOLVWVIRUHDFKXVHULQWKH0HVVDJH
&HQWHULV
)RUHDFKDGGUHVVDGGDQDGGLWLRQDOFKDUDFWHUVWRJHWDQDFFXUDWHFRXQW
,I\RXUXQRXWRIVSDFHDQGDWWHPSWWRDGGDQRWKHUDGGUHVV\RXUHFHLYHDQHUURU
VLPLODUWRWKLV
List length limit (4000) exceeded

7RIUHHXSPRUHVSDFHGHOHWHDGGUHVVHVWKDWDUHQRORQJHUXVHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXPD\FRQVLGHUDGGLQJDQDGGUHVVIURPXVHUVOLVWWRWKHDSSURSULDWH
RUJDQL]DWLRQOHYHOOLVWWRLPSURYHILOWHULQJIRUDOOXVHUVZKLOHIUHHLQJXSVSDFHIRU
WKDWSDUWLFXODUXVHU

8VLQJ%DWFK&RPPDQGVIRU$SSURYHG%ORFNHG/LVWV
8VHWKHEDWFKFRPPDQGVmodifyorgDQGmodifyuserWRPRGLI\WKHDSSURYHG
EORFNHGVHQGHUOLVWV)RULQIRUPDWLRQRQEDWFKFRPPDQGVVHH %DWFK3URFHVVLQJ
DQG(=&RPPDQGRQSDJH 
7KHEDWFKFRPPDQGV\QWD[WRDGGDQDGGUHVVRUGRPDLQWRDQDSSURYHGEORFNHG
VHQGHUOLVWLVDVIROORZV
modifyorg ORGNAME, approved_senders=ADDRESS_OR_DOMAIN

RU
modifyuser USER_ADDRESS, blocked_senders=ADDRESS_OR_DOMAIN

RU
modifyorg ORGNAME, approved_senders=+ADDRESS_OR_DOMAIN

RU
modifyuser USER_ADDRESS, blocked_senders=+ADDRESS_OR_DOMAIN
ORGNAME

7KHQDPHRU,,'RIWKHRUJDQL]DWLRQDVVRFLDWHGZLWKWKH
DSSURYHGEORFNHGVHQGHUOLVW

USER_ADDRESS

7KHDGGUHVVRIWKHXVHUDVVRFLDWHGZLWKWKHDSSURYHG
EORFNHGVHQGHUOLVW

ADDRESS_OR_DOMAIN

7KHGRPDLQRUHPDLODGGUHVVWRDGG

7KHEDWFKFRPPDQGV\QWD[WRUHPRYHDQDGGUHVVRUGRPDLQIURPDQDSSURYHG
EORFNHGVHQGHUOLVWLVDVIROORZV
modifyorg ORGNAME, approved_senders=-DOMAIN_OR_ADDRESS

RU
modifyuser USER_ADDRESS, blocked_senders=-DOMAIN_OR_ADDRESS
ORGNAME

7KHQDPHRU,,'RIWKHRUJDQL]DWLRQDVVRFLDWHGZLWKWKH
DSSURYHGEORFNHGVHQGHUOLVW

USER_ADDRESS

7KHDGGUHVVRIWKHXVHUDVVRFLDWHGZLWKWKHDSSURYHG
EORFNHGVHQGHUOLVW

ADDRESS_OR_DOMAIN

7KHGRPDLQRUHPDLODGGUHVVWRUHPRYH

$GGUHVVHVRUGRPDLQVFDQEHDGGHGDQGUHPRYHGZLWKLQRQHEDWFKFRPPDQG
(DFKDGGUHVVRUGRPDLQQHHGVLWVRZQRSHUDWRU +RU- 2PLWWLQJWKHRSHUDWRU
DGGVWKHDGGUHVVRUGRPDLQ<RXPXVWHVFDSHHDFKFRPPD , LQWKHOLVWZLWKD
EDFNODVK \ 

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



7KHIROORZLQJH[DPSOHDGGVangel.comDQGinvestor.comWRWKH+XJH,63
RUJDQL]DWLRQOHYHODSSURYHGVHQGHUOLVWDQGUHPRYHVfunds.com
modifyorg HugeISP, approved_senders=+angel.com\,-funds.com\,
investor.com

'HFLGLQJ:KLFK$SSURYHG6HQGHUVWR$GG
6LQFHDGGLQJDQ$SSURYHG6HQGHUHIIHFWLYHO\DOORZVWUDIILFWKURXJKILOWHUV\RX
VKRXOGEHFDXWLRXVZKHQGHFLGLQJZKLFKDGGUHVVHVDQGGRPDLQVWRDGGWR\RXU
$SSURYHG6HQGHUVOLVW6SDPPHUVFDQHDVLO\VHQGHPDLOVWKDWIDOVLI\WKHVHQGHU
DGGUHVVWRWDNHDGYDQWDJHRIDQ\VXFKFRQILJXUDWLRQ
<RXVKRXOGDGGDGGUHVVHVRUGRPDLQVWKDWVHQGPHVVDJHVWKDWRIWHQORRNOLNH
VSDPEXWDUHQRW)ROORZLQJLVDSURFHVV\RXFDQXVHWRGHWHUPLQHZKHQWRDGG
DQDGGUHVVGRPDLQWR\RXU$SSURYHG6HQGHUVOLVW
 8VHWKH4XDUDQWLQH'HOLYHU\$FWLYLW\/RJWRILQGPHVVDJHWUHQGV
D *RWR2UJVDQG8VHUV!2UJV
E 6HOHFWDQRUJDQL]DWLRQIURPWKHOLVW
F

&OLFN5HSRUWV

G &OLFN4XDUDQWLQH'HOLYHU\!$FWLYLW\/RJ
H &OLFNWKHOLQNWRHLWKHUWKHGDLO\RUZHHNO\ORJ
I

/RRNIRUWUHQGVLQPHVVDJHVWKDWKDYHEHHQGHOLYHUHGE\\RXUXVHUV )RU
H[DPSOHORRNIRUPXOWLSOHHPDLOVIURPWKHVDPHVHQGHUVDPHVHQGHU
GRPDLQRUVDPHVXEMHFW

 )RUGHOLYHUHGPHVVDJHVWKDWVHHPWRHVWDEOLVKDWUHQGUHVHDUFKWKH
PHVVDJHV \RXUUHVHDUFKGDWDLVXVHGLQUHPDLQLQJVWHSV 
D *RWR8VHUVDQGFOLFNWKH4XDUDQWLQHLFRQQH[WWRWKHXVHUZKRGHOLYHUHG
DPHVVDJH
E 6HOHFWWKH'HOLYHUHGUDGLREXWWRQDQGFOLFN$SSO\
F

6HOHFWWKHPHVVDJHLQTXHVWLRQDQGFOLFN6KRZ+HDGHU

G /RRNDWWKHKHDGHURIWKHPHVVDJH6HH'HWHUPLQLQJ:KHWKHURU1RWWKH
0HVVDJHLV6SDPRQSDJH DQG$QDO\]LQJ+HDGHU)LHOGVRQ
SDJH IRUGHWDLOVRQGHWHUPLQLQJLIWKHPHVVDJHVKRXOGEH
TXDUDQWLQHG
 ,IPHVVDJHVIURPWKDWVHQGHUDGGUHVVRUGRPDLQUHJXODUO\KDYHD6SDPUDWLQJ
WKDWLVOHVVWKDQWKHQFRQVLGHUDGGLQJDQ$SSURYHG6HQGHU
 ,IWKHPHVVDJHVDUHFRQVLVWHQWO\TXDUDQWLQHGE\$WWDFKPHQW0DQDJHURU
&RQWHQW0DQDJHUVHWWLQJVDGMXVWWKHPDVDSSURSULDWHVRWKDWWKH\GRQRWJHW
FDXJKW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

4XDUDQWLQH5HGLUHFWDQG$SSURYHG%ORFNHG6HQGHUV
,I\RXDUHXVLQJ4XDUDQWLQH5HGLUHFW IRUZDUGLQJDQRUJDQL]DWLRQ
VTXDUDQWLQHG
PHVVDJHVWRRQHDFFRXQW VHH'LVDEOLQJDQG5HGLUHFWLQJ1RWLILFDWLRQVRQ
SDJH IRULQIRUPDWLRQDERXWKRZWRVHWXSQRWLILFDWLRQVXQGHUWKHVH
FLUFXPVWDQFHV8VHWKH$GPLQLVWUDWLRQ&RQVROHWRDGGDSSURYHGEORFNHGVHQGHUV
WRWKHRUJDQL]DWLRQWKDWFRQWDLQVWKHTXDUDQWLQHUHGLUHFWDFFRXQW8VH0HVVDJH
&HQWHUWRDGGDSSURYHGPDLOLQJOLVWVWRWKHTXDUDQWLQHUHGLUHFWXVHUDFFRXQW
%HVXUHQRWWRDGGDSSURYHGEORFNHGVHQGHUVWRWKHTXDUDQWLQHUHGLUHFWXVHU
DFFRXQWUDWKHUWKDQDGGLQJWKHPWRWKHDFFRXQWRIWKHLQWHQGHGUHFLSLHQW

0HVVDJH+HDGHUVIRU$SSURYHG%ORFNHG6HQGHUV
7KHPHVVDJHKHDGHUVLQFOXGHLQIRUPDWLRQRQZKHWKHUDVHQGHULVOLVWHGLQDQ
DSSURYHGEORFNHGOLVW6HH$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU+HDGHU
)LHOGVRQSDJH 

7URXEOHVKRRWLQJ$SSURYHG%ORFNHG6HQGHUVDQG0DLOLQJ/LVWV
:K\LVLWWKDWVRPHREYLRXVVSDPPHVVDJHVDUHRFFDVLRQDOO\DOORZHGWKURXJK
WKHILOWHUV"

6SDPPHUVFRPPRQO\IRUJHVHQGHUDGGUHVVHVIURPSRSXODUGRPDLQVLQDWWHPSWV
WRE\SDVVILOWHULQJ7KHVHPD\EHDSSURYHGVHQGHUV\RXDGGHGRUDSSURYHG
VHQGHUVWKDWZHUHSUHSRSXODWHGIRU\RXURUJDQL]DWLRQ<RXPD\ZLVKWRPRGLI\
WKHOLVWVIRU\RXURUJDQL]DWLRQVWRUHPRYHWKHVHDSSURYHGVHQGHUV%HVXUHWR
PRGLI\DQ\RUJDQL]DWLRQVWKDWFRQWDLQ\RXUXVHUV
,IDQHPDLODGGUHVVPHHWVWKHFULWHULDRIERWKWKHDSSURYHGDQGEORFNHGVHQGHUV
OLVWVZKLFKRQHWDNHVSUHFHGHQFH"

7KHEORFNHGVHQGHUVOLVWWDNHVSUHFHGHQFHLQWKHFDVHRIDFRQIOLFW6D\IRU
H[DPSOHDQHPDLOLVIURPsender1@domain.com,Isender1@domain.comLVRQWKH
DSSURYHGVHQGHUVOLVWEXWdomain.comLVRQWKHEORFNHGVHQGHUVOLVWWKHQWKH
PHVVDJHZRXOGEHEORFNHGDVZRXOGDOOPHVVDJHVVHQWIURPdomain.com
:KHQDGGLQJDQHZDGGUHVVWRRQHRIP\EORFNHGDSSURYHGVHQGHUVRU
DSSURYHGPDLOLQJOLVW,UHFHLYHWKHIROORZLQJHUURU<RXFXUUHQWO\KDYHWRR
PDQ\DGGUHVVHVLQ\RXUOLVW7U\GHOHWLQJROGDGGUHVVHVZKLFKDUHQRORQJHU
XVHGWRIUHHXSPRUHVSDFHDQGWKHQWU\VDYLQJ\RXUDGGUHVV:K\GRHVWKLV
PHVVDJHDSSHDU"

7KHOLVWVL]HLVFKDUDFWHUVIRUHDFKDSSURYHGEORFNHGVHQGHUOLVWDQG
FKDUDFWHUVIRUWKHDSSURYHGPDLOLQJOLVW<RXPD\FRQVLGHUDGGLQJDQDGGUHVV
IURPDQXVHU
VOLVWWRWKHDSSURSULDWHRUJDQL]DWLRQOLVWWRLPSURYHILOWHULQJIRU\RXU
XVHUSRSXODWLRQZKLOHIUHHLQJXSVSDFHIRUWKHXVHU
)RUHDFKDGGUHVVHQWHUHG\RXQHHGWRDGGDQDGGLWLRQDOFKDUDFWHUVWRJHWDQ
DFFXUDWHFRXQW

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



$VWKHVHUYLFHUHJXODUO\LPSURYHVILOWHULQJPDQ\DGGUHVVHVLQDEORFNHGVHQGHU
OLVWPD\QRORQJHUEHQHFHVVDU\
+RZGRHVDGGLQJDSDUWLFXODUDGGUHVVWRWKHDSSURYHGPDLOLQJOLVWDOORZ
PHVVDJHVZLWKVLPLODUDGGUHVVHVWRSDVVWKURXJK"

7KHDSSURYDOPDLOLQJOLVWORRNVIRUDVXEVWULQJLQWKHOLVWRIUHFLSLHQWV)RUH[DPSOH
DGGLQJDO#MXPERLQFFRPWRDXVHUVDSSURYHGVHQGHUOLVWDXWRPDWLFDOO\DSSURYHV
RWKHUPHVVDJHVWKDWLQFOXGHDOVXFKDV
al@jumboinc.com
postal@jumboinc.com
denial@jumboinc.com
refusal@jumboinc.com
...
1RWH,I\RXZDQWWRDSSURYHDQDGGUHVVEXWQRWDOVRDSSURYHVLPLODUDGGUHVVHVDV

DE\SURGXFWRIWKDWDSSURYDODVLQWKHH[DPSOHDERYHXVHD&RQWHQW0DQDJHU
UXOH)RUPRUHLQIRUPDWLRQVHH &RQWHQW0DQDJHU
:K\LVDGRPDLQRUDGGUHVVDGGHGWRWKHDSSURYHGEORFNHGVHQGHUOLVWQRW
DSSURYHGRUEORFNHGDVH[SHFWHG"

(LWKHU

7KHDGGUHVVRUGRPDLQZDVQRWDGGHGEHIRUHWKHPHVVDJHDUULYHG

,WZDVQRWDGGHGWRWKHXVHURURUJDQL]DWLRQFRQWDLQLQJWKHXVHU

,WZDVDGGHGWRPXOWLSOHOLVWV6HH0HVVDJH3URFHVVLQJ2UGHUIRUIXUWKHU
GHWDLOVRQWKHSURFHVVLQJRUGHU

 &RPSDUHWKHUHFHLYHGGDWHRIWKHPDLOPHVVDJHWRWKHODVWPRGLILFDWLRQGDWH
WLPHIRUWKHXVHU
D *RWR2UJVDQG8VHUV!8VHUV
E (QWHUWKHXVHUDGGUHVVDQGFOLFN6HDUFK
F

&OLFN6HWWLQJV6XPPDU\

G /RRNDWWKH0RGLILHGFROXPQDQGFRPSDUHWKHGDWH WLPHZLWKWKRVHRI
WKHHPDLOPHVVDJH 7KLVDVVXPHVWKHODVWXVHUPRGLILFDWLRQZDVWRWKH
DSSURYHGEORFNHGVHQGHUOLVW
 /RRNDWWKHXVHUDSSURYHGEORFNHGVHQGHUOLVWV
D &OLFNWKHXVHU
E 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV
F

&KHFNDOOOLVWVWRVHHLIWKHDSSURYHGEORFNHGVHQGHULVOLVWHG

 /RRNDWWKHRUJDSSURYHGEORFNHGVHQGHUOLVWV
D 6HOHFWWKHRUJ
E 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV
F



&KHFNDOOOLVWVWRVHHLIWKHDSSURYHGEORFNHGVHQGHULVOLVWHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQXVLQJD4XDUDQWLQH5HGLUHFWIRUHLWKHU6SDPRU9LUXVPHVVDJHVWKH
DSSURYHGEORFNHGDGGUHVVRUGRPDLQQHHGVWREHDGGHGWRWKHVHQGHUOLVWIRUWKH
LQWHQGHGUHFLSLHQWDQG127WRWKHVHQGHUOLVWIRUWKHTXDUDQWLQHUHGLUHFWDGGUHVV
,VLWSRVVLEOHWRJHWDIXOOOLVWRIDOLDVHVIRUDUHJLVWHUHGXVHURU$SSURYHG
%ORFNHG6HQGHUVIRUDXVHURURUJDQL]DWLRQ"

7RILQGWKHOLVWRIXVHUDOLDVHV
 *RWR2UJVDQG8VHUV!8VHUV
 &OLFNWKHXVHUDGGUHVV
 8QGHU6HWWLQJVFOLFN$OLDVHV
7RILQGWKHOLVWRIDSSURYHGEORFNHGVHQGHUVIRUDQRUJDQL]DWLRQRUXVHU
 *RWR2UJVDQG8VHUV!2UJVRU2UJVDQG8VHUV!8VHUV
 &OLFNWKHRUJQDPHRUXVHUDGGUHVV
 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV
)LOWHULQJZDVZRUNLQJILQHWKHQVXGGHQO\PXFKPRUHVSDPPDGHLWWKURXJKWKH
ILOWHUIRUDSDUWLFXODUXVHU0RVWRIWKHVSDPPHVVDJHVDUHGHOLYHUHGZLWKDQ;
SVWQKHDGHUFRQWDLQLQJWKHWH[W*22'5(&,3:KDWLVKDSSHQLQJ"

7KDWXVHUVRZQHPDLODGGUHVVRUGRPDLQZDVDGGHGWRKLVKHUDSSURYHGVHQGHU
OLVWV&RQILJXUHGWKLVZD\DOOPHVVDJHVVHQWWRWKDWXVHURUWRWKHXVHU
VGRPDLQ
DUHDOORZHGWKURXJK
7KHDGPLQLVWUDWRUFDQUHPRYHWKLVFRQILJXUDWLRQXVLQJWKH$GPLQLVWUDWLRQ&RQVROH
DVIROORZV
 *RWR2UJVDQG8VHUV!8VHUV
 (QWHUWKHXVHUDGGUHVVWKHQFOLFN6HDUFK
 &OLFNWKHXVHUDGGUHVV
 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV
 6HOHFWWKHRIIHQGLQJDGGUHVVRUGRPDLQLQWKHDSSURSULDWHOLVW
 &OLFN5HPRYHWRGHOHWHWKHDGGUHVVRUGRPDLQ
7KHXVHUFDQUHPRYHWKLVFRQILJXUDWLRQXVLQJ0HVVDJH&HQWHUDVIROORZV
 /RJLQWR0HVVDJH&HQWHU
 &OLFN0\6HWWLQJV
 &OLFN$SSURYH6HQGHUV
 6HOHFWWKHXVHU
VDGGUHVVRUGRPDLQLQWKHOLVW
 3UHVV'HOHWHRQ\RXUNH\ERDUG

$SSURYHGDQG%ORFNHG6HQGHU/LVWV



 &OLFN8SGDWH$SSURYHGIRUWKHOLVW
7KHXVHUFDQUHPRYHWKLVFRQILJXUDWLRQXVLQJ0HVVDJH&HQWHU&ODVVLFDVIROORZV
 /RJLQWR0HVVDJH&HQWHU&ODVVLF
 &OLFN-XQN(PDLO6HWWLQJV
 &OLFN<HVQH[WWRWKHWH[WWKDWDVNVLI\RXDUHWU\LQJWRDSSURYHDPDLOLQJOLVWRU
QHZVJURXS
 6HOHFWWKHXVHU
VDGGUHVVRUGRPDLQIURPWKHOLVW
 &OLFN'HOHWH)URP/LVW
7KHDSSURYHGPDLOLQJOLVWIXQFWLRQDOLW\FKHFNVDOOLQFRPLQJHPDLOIRUWKH
FRQILJXUHGGRPDLQRUDGGUHVVLQWKH7RILHOG6LQFHPRVWLIQRWDOORIWKHHPDLO
WRDJLYHQXVHUXVHVWKLVGRPDLQRUDGGUHVVPRVWVSDPLVVLPSO\SDVVHGWKURXJK
WKHILOWHUVUHJDUGOHVVRIKRZVSDPOLNHWKHPHVVDJHLV
:KHQD,DWWHPSWWRDGGRUUHPRYHDQHQWU\IURPDVHQGHUOLVW,VHHWKHHUURU$
UHTXHVWFRXOGQRWEHFRPSOHWHGEHFDXVHRIDV\VWHPHUURU7U\FOLFNLQJ%DFN
RQ\RXUEURZVHUDQGUHORDGWKDWSDJH:KDWVKRXOGZHGRLIWKLVKDSSHQV"

3OHDVHFRQWDFWFXVWRPHUVXSSRUWWRUHVROYHWKLVLVVXH3OHDVHSURYLGHWKH2UJ,'
6\VWHP8VHU,'DQGZKLFKOLVW\RXDUHKDYLQJDQLVVXHZLWK H[DSSURYHG
EORFNHGHWF 
7KHUHLVDUDUHRFFXUUHQFHRIDSSURYHGEORFNHGVHQGHUVHQWULHVEHLQJLQVHUWHG
LPSURSHUO\:KHQWKLVKDSSHQVDOOIXUWKHUHGLWLQJWRWKHDSSURYHGEORFNHGVHQGHU
OLVWVIDLOVZLWKWKHHUURUPHVVDJHGHVFULEHGDERYH

+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRUWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKHVHUYLFHE\
PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ
&OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJV
DQGLGHQWLI\DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW8VHWKHLQVWUXFWLRQVEHORZ
WRPDNHDQ\DGMXVWPHQWVLIQHFHVVDU\WR\RXU$SSURYHG6HQGHUVOLVWV

$SSURYHG6HQGHUV/LVW&OHDQXS
7KH$SSURYHG6HQGHUV/LVWHQDEOHVXVHUVRUDGPLQLVWUDWRUVWRDOORZPHVVDJHV
IURPDVSHFLILFDGGUHVVRUGRPDLQWRE\SDVVVSDPILOWHUV+RZHYHUVSDPPHUV
URXWLQHO\VSRRIPDQ\VHQGLQJDGGUHVVHVDQGXSWRSHUFHQWRIDOOMXQN
PHVVDJHVE\SDVVILOWHUVEHFDXVHRIWKLVWHFKQLTXH
3HULRGLFDOO\UHYLHZ\RXU$SSURYHG6HQGHUVOLVWIRUDQ\DGGUHVVHVWKDWPD\EHDW
ULVNRIEHLQJVSRRIHG%HVXUHWKDW\RXURZQGRPDLQLVQRWRQWKHOLVWVLQFHWKLV
JHQHUDWHVKLJKDPRXQWVRIVSDPIRU\RXUXVHUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1RWH,I\RXPXVWLQFOXGH\RXUGRPDLQXVHWKH,3/RFNIHDWXUHWRHQVXUHWKDWRQO\
PHVVDJHVFRPLQJIURP\RXURZQ,3DGGUHVVHVDUHDFFHSWHG'RPDLQVWKDWDUH
FRQILJXUHGZLWK,3/RFNDUHQRWOLVWHGLQ+HDOWK&KHFN:HUHFRPPHQGWKDW\RX
VHWXS,3/RFNRQO\DWWKHHPDLOFRQILJOHYHO
7RHGLW\RXU$SSURYHG%ORFNHG6HQGHUVIRUDQRUJDQL]DWLRQ
 *RWR2UJVDQG8VHUV!2UJVLQWKH$GPLQLVWUDWLRQ&RQVROH
 &OLFNWKHRUJDQL]DWLRQQDPH
 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV
7RHGLW\RXU$SSURYHG%ORFNHG6HQGHUVIRUXVHUV
 *RWR2UJVDQG8VHUV!2UJV
 6HOHFWWKHRUJWKDWFRQWDLQVWKHXVHUVZKRVHOLVWV\RXZDQWWRHGLWDQGWKHQ
FOLFN8VHUV
 &OLFNWKHXVHUZKRVHVHQGHUOLVWV\RXZDQWWRHGLW
 8QGHU,QERXQG6HUYLFHVFOLFN6HQGHU/LVWV
7RHGLW$SSURYHG6HQGHUVOLVWLQ0HVVDJH&HQWHU
 /RJLQWR0HVVDJH&HQWHU
 &OLFNWKH0\6HWWLQJVOLQNLQWKHXSSHUULJKWFRUQHURIWKHSDJH
 &OLFNWKH$SSURYH6HQGHUVOLQN
)RUFRPSOHWHGHWDLOVDQGLQVWUXFWLRQVRQHGLWLQJ$SSURYHG%ORFNHG6HQGHUVLQ
ERWKWKH$GPLQLVWUDWLRQ&RQVROHDQGWKH0HVVDJH&HQWHUVHHWKHIROORZLQJ
VHFWLRQV

$ERXW6HQGHU/LVWVRQSDJH 

(GLWLQJ6HQGHU/LVWVLQWKH$GPLQLVWUDWLRQ&RQVROHRQSDJH 

(GLWLQJ6HQGHU/LVWVLQ0HVVDJH&HQWHURQSDJH 

6L]H/LPLWVIRU6HQGHU/LVWVRQSDJH 

'HFLGLQJ:KLFK$SSURYHG6HQGHUVWR$GGRQSDJH 

7URXEOHVKRRWLQJ$SSURYHG%ORFNHG6HQGHUVDQG0DLOLQJ/LVWVRQSDJH 

$SSURYHGDQG%ORFNHG6HQGHU/LVWVRQSDJH 

5HODWHG7RSLFV

+HDOWK&KHFN8SGDWH8VHU6HWWLQJV

+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV

+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV

$SSURYHGDQG%ORFNHG6HQGHU/LVWV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

$WWDFKPHQW0DQDJHU

&KDSWHU 

$ERXW$WWDFKPHQW0DQDJHU
8VH$WWDFKPHQW0DQDJHUWRILOWHUPHVVDJHVEDVHGRQWKHVL]HRUILOHH[WHQVLRQRI
DQ\DWWDFKPHQWV(DFKRIVHYHUDOILOWHUVFDQKDYHLWVRZQGLVSRVLWLRQRUPHWKRGRI
SURFHVVLQJILOWHUHGPHVVDJHV)RUH[DPSOH\RXFDQERXQFHPHVVDJHVZKRVH
DWWDFKPHQWVH[FHHG0%FHQWUDOO\TXDUDQWLQHPHVVDJHVZLWKDWWDFKPHQWV
WKDWDUHH[HILOHVDQG\RXFDQXVHUTXDUDQWLQHDWWDFKHGLPDJHILOHV
$WWDFKPHQW0DQDJHUFDQDOVRVHQGQRWLILFDWLRQVWRDGPLQLVWUDWRUVRUXVHUVZKHQ
PHVVDJHVDUHHLWKHUERXQFHGRUUHGLUHFWHGWRDQDGPLQLVWUDWRUVTXDUDQWLQH

:KHQ$WWDFKPHQW)LOWHUV$SSO\

$WWDFKPHQWILOWHUVDUHDSSOLHGDIWHUDOORWKHUILOWHUVH[FHSWWKH(DUO\'HWHFWLRQILOWHUV
ZKLFKVHQGPHVVDJHVWRWKH3HQGLQJWDELQWKH0HVVDJH&HQWHU $VDUHVXOW

$WWDFKPHQWILOWHUVRYHUULGHFRQWHQWILOWHUV
,IDPHVVDJHWULJJHUVDQDWWDFKPHQWILOWHULWFDQEHERXQFHGRUTXDUDQWLQHG
HYHQLILWFRQWDLQVFRQWHQWVSHFLILFDOO\DOORZHGE\D&RQWHQW0DQDJHUILOWHU

$SSURYHGVHQGHUVFDQRSWLRQDOO\E\SDVVDWWDFKPHQWILOWHUV
,IDPHVVDJHWULJJHUVDQDWWDFKPHQWILOWHUWKDWZRXOGERXQFHRUTXDUDQWLQHLW
EXWLWVDOVRIURPDQRUJOHYHODSSURYHGVHQGHULWFDQVWLOOEHGHOLYHUHGLI\RX
FRQILJXUH$WWDFKPHQW0DQDJHUWRDOORZHPDLOIURPRUJOHYHODSSURYHG
VHQGHUVWRE\SDVVDWWDFKPHQWILOWHUV VHH&RQILJXUH$WWDFKPHQW0DQDJHURQ
SDJH  

$WWDFKPHQW0DQDJHU



:LWKWKHH[FHSWLRQRI(DUO\'HWHFWLRQILOWHUVPHVVDJHVPXVWSDVVRWKHU
ILOWHUVEHIRUH$WWDFKPHQW0DQDJHU
$WWDFKPHQW0DQDJHUVFDQVRQO\YDOLGPHVVDJHV0HVVDJHPXVWSDVV
WKURXJKVSDPVHQGHUVOLVWVDQGYLUXVILOWHUVEHIRUHILOWHULQJE\$WWDFKPHQW
0DQDJHU)RUH[DPSOHDPHVVDJHLQIHFWHGZLWKDYLUXVWKDWDOVRWULJJHUVDQ
DWWDFKPHQWILOWHULVSURFHVVHGDFFRUGLQJWR\RXU9LUXV'LVSRVLWLRQQRWWKH
DWWDFKPHQWILOWHUVGLVSRVLWLRQ)RUH[DPSOHWKHPHVVDJHZLOOEHGHOHWHGLI
WKDWVKRZ\RXKDYHFRQILJXUHG\RXUYLUXVVHWWLQJLQVWHDGRITXDUDQWLQHG
DSSURYHGERXQFHGSHUWKHDWWDFKPHQWILOWHUVGLVSRVLWLRQ

$WWDFKPHQW0DQDJHUDSSURYHGILOHW\SHVGRQRWE\SDVV(DUO\'HWHFWLRQ
ILOWHUV
(YHQLI\RXDGGH[HILOHV IRUH[DPSOH DVDQDSSURYHGILOHW\SHLQ$WWDFKPHQW
0DQDJHU(DUO\'HWHFWLRQPD\TXDUDQWLQHDPHVVDJHZLWKDH[HILOHIRU
DGGLWLRQDOVFDQQLQJ

$WWDFKPHQW0DQDJHULVFRQILJXUHGDWWKHRUJDQL]DWLRQOHYHODQGLWLVWXUQHGRIIE\
GHIDXOW$IWHU\RXULQLWLDO$WWDFKPHQW0DQDJHUSROLF\FRQILJXUDWLRQVWKH
$WWDFKPHQW0DQDJHUFRQILJXUDWLRQVKRXOGEHUHYLHZHGZKHQHYHU\RXVHWQHZRU
FKDQJHH[LVWLQJDWWDFKPHQWSROLFLHV

$WWDFKPHQW,GHQWLILFDWLRQ0HWKRGV
$WWDFKPHQW0DQDJHUFDQLGHQWLI\LQFRPLQJRURXWJRLQJPHVVDJHVZLWKILOH
DWWDFKPHQWVLQWZRGLIIHUHQWZD\VDQGDXWRPDWLFDOO\VFDQVFRPSUHVVHGILOHV

([WHQVLRQVFDQQLQJ$WWDFKPHQW0DQDJHUH[DPLQHVWKHPHVVDJHV0,0(
0XOWLSXUSRVH,QWHUQHW0DLO([WHQVLRQV KHDGHUVWRGHWHUPLQHDQDWWDFKPHQWV
H[WHQVLRQ6RPHWLPHVDPDOLFLRXVVHQGHUZLOOWU\WRGLVJXLVHWKHILOHW\SHE\
UHQDPLQJWKHILOHH[WHQVLRQ$WWDFKPHQW0DQDJHUYHULILHVWKHUHDOILOHW\SHE\
FKHFNLQJIRUWKH0,0(W\SHDVZHOODVOLWHUDOILOHH[WHQVLRQ
$WWDFKPHQW0DQDJHUXVHVH[WHQVLRQVFDQQLQJE\GHIDXOW

%LQDU\VFDQQLQJ$WWDFKPHQW0DQDJHUVFDQVDSRUWLRQRIWKHDWWDFKPHQW
LWVHOIWRGHWHUPLQHLWVILOHW\SH7KLVPHWKRGFDQUHFRJQL]HILOHW\SHVPRUH
DFFXUDWHO\WKDQH[WHQVLRQVFDQQLQJ
1RWHWKDWELQDU\VFDQQLQJQRZLGHQWLILHV0LFURVRIW2IILFHILOHW\SHV,I
ELQDU\VFDQQLQJFDQQRWGHWHUPLQHWKHILOHW\SHRIDQDWWDFKPHQW$WWDFKPHQW
0DQDJHUXVHVH[WHQVLRQVFDQQLQJDVDIDOOEDFNPHWKRG
1RWH,QVRPHFDVHVELQDU\VFDQQLQJGRHVQRWGLVWLQJXLVKDPRQJVRPH

UHODWHGILOHW\SHVLIWKH\DUHJHQHUDWHGE\WKHVDPHDSSOLFDWLRQ)RUH[DPSOH
ELQDU\VFDQQLQJWUHDWVSSV 3RZHU3RLQW6OLGH6KRZ ILOHVDVSSW 3RZHU3RLQW 
ILOHV



&RPSUHVVHG)LOH6FDQQLQJ$WWDFKPHQW0DQDJHUDXWRPDWLFDOO\VFDQVDQG
LGHQWLILHVILOHVLQVLGHFRPSUHVVHGILOHDWWDFKPHQWVVXFKDV]LSDQGUDUILOHV
7KLVVHUYHVDVDQHIIHFWLYHDQWLYLUXVWRROVLQFHYLUXVDWWDFNVDUHRIWHQ
GHOLYHUHGDVH[HFXWDEOHVILOHVKLGGHQLQFRPSUHVVHGILOHV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)RUH[DPSOHLIDPHVVDJHKDVD]LSILOHDWWDFKHG$WWDFKPHQW0DQDJHUFDQ
DSSO\ILOWHUUXOHVWRWKH]LSILOHDQGDOOWKHILOHVFRQWDLQHGLQWKH]LSILOH7KLV
$WWDFKPHQW0DQDJHUIHDWXUHRIIHUVDGGLWLRQDOSURWHFWLRQDJDLQVW]HURKRXU
WKUHDWVVXFKDVYLUXVLQIHFWHGH[HILOHVKLGGHQLQ]LSILOHVDQGILQHU
JUDQXODULW\RIFRQWURORYHUWKHILOHW\SHILOWHUV
$WWDFKPHQW0DQDJHUFDQDOVRLGHQWLI\ILOHVLQFHUWDLQW\SHVRIHQFU\SWHG
FRPSUHVVHGILOHV,IWKHILOHQDPHVLQWKHDUFKLYHDUHXQHQFU\SWHG$WWDFKPHQW
0DQDJHUZLOOLGHQWLI\WKHW\SHVRIILOHV0DOLFLRXVVHQGHUVW\SLFDOO\XVH
FRPPRQFRPSUHVVLRQWRROVWRSDVVZRUGSURWHFWWKHFRQWHQWVRIWKHDUFKLYH
EXWQRWWKHILOHQDPHLQIRUPDWLRQ
)ROORZLQJDUHWHFKQLFDOGHWDLOVIRUWKHFRPSUHVVHGILOHVFDQQLQJIHDWXUH

&RPSUHVVHGILOHW\SHV$WWDFKPHQW0DQDJHURSHQVWKHPRVWFRPPRQ
FRPSUHVVHGILOHW\SHVLQFOXGLQJ.zip.tar.gz.lzhDQGwin.datILOHV
,IFRPSUHVVHGILOHFDQQRWEHRSHQHGDQGWKHFRQWHQWVVFDQQHG
$WWDFKPHQW0DQDJHUILOWHUVWKHPHVVDJHEDVHGRQWKHFRPSUHVVHGILOH
W\SH

)LOHVZLWKGLIIHULQJGLVSRVLWLRQV:KHQDQDWWDFKPHQWFRQWDLQV
PXOWLSOHILOHVWKDWWULJJHUERWKERXQFHDQGDSSURYHTXDUDQWLQH
GLVSRVLWLRQV$WWDFKPHQW0DQDJHUTXDUDQWLQHVWKHPHVVDJH WKHOHVV
VHYHUHDFWLRQ )RUH[DPSOH
6FHQDULR7KHPHVVDJHDWWDFKPHQWLVD]LSILOHWKDWFRQWDLQVDGRFILOH
$WWDFKPHQW0DQDJHULVFRQILJXUHGWRTXDUDQWLQH]LSILOHVEXWDSSURYH
GRFILOHV7KLVUHVXOWVLQFRQIOLFWLQJGLVSRVLWLRQVDQGWKHPHVVDJHLV
TXDUDQWLQHG
6FHQDULR7KHPHVVDJHDWWDFKPHQWLVD]LSILOHWKDWFRQWDLQVDH[HILOH
$WWDFKPHQW0DQDJHULVFRQILJXUHGWRTXDUDQWLQH]LSILOHVEXWERXQFH
H[HFXWDEOHILOHV,QWKLVVFHQDULRWKHPHVVDJHLVTXDUDQWLQHG
6FHQDULR7KHPHVVDJHDWWDFKPHQWLVD]LSILOHWKDWFRQWDLQVDH[HILOH
$WWDFKPHQW0DQDJHULVFRQILJXUHGWRERXQFHH[HFXWDEOHILOHV,QWKLV
VFHQDULRWKHPHVVDJHLVERXQFHG

)LOHLGHQWLILFDWLRQ$WWDFKPHQW0DQDJHULGHQWLILHVWKHFRPSUHVVHGILOH
DQGWKHILOHVZLWKLQE\HLWKHUH[WHQVLRQVFDQQLQJ WKHGHIDXOWPHWKRG RU
ELQDU\VFDQQLQJZKLFKHYHUVFDQQLQJPHWKRG\RX
YHFRQILJXUHG

1HVWHGFRPSUHVVHGILOHV:KHQFRPSUHVVHGILOHVDUHQHVWHGZLWKLQ
RWKHUFRPSUHVVHGILOHV$WWDFKPHQW0DQDJHURSHQVDQGVFDQVWKH
FRQWHQWV$WWDFKPHQW0DQDJHUZLOORSHQPDQ\OHYHOVRIQHVWHG
FRPSUHVVHGILOHVKRZHYHULIWKHDWWDFKPHQWVKRZVWKHKHDY\QHVWLQJ
SDWWHUQDVVRFLDWHGZLWKYLUXVHVWKHPHVVDJHLVLGHQWLILHGDVYLUXV
LQIHFWHGDQGSURFHVVHGE\WKH9LUXV%ORFNLQJILOWHU

$WWDFKPHQW0DQDJHU



0HVVDJHVZLWK0XOWLSOH$WWDFKPHQWV
,IWKHPHVVDJHKDVPXOWLSOHDWWDFKPHQWV$WWDFKPHQW0DQDJHUHYDOXDWHVWKH
PHVVDJHDVIROORZV

,IRQO\RQHDWWDFKPHQWWULJJHUVDILOWHU$WWDFKPHQW0DQDJHUSHUIRUPVWKH
GLVSRVLWLRQRIWKDWILOWHURQWKHHQWLUHPHVVDJHLQFOXGLQJDOORWKHUDWWDFKPHQWV

,IWZRRUPRUHDWWDFKPHQWVWULJJHUDVHSDUDWHILOWHUZLWKGLIIHUHQWGLVSRVLWLRQV
H[FHSW,JQRUH $WWDFKPHQW0DQDJHUTXDUDQWLQHVWKHPHVVDJH)RU
H[DPSOHWKHPHVVDJHDWWDFKPHQWLVD.zipILOHWKDWFRQWDLQVD.docILOH
$WWDFKPHQW0DQDJHUKDVEHHQFRQILJXUHGWRTXDUDQWLQH.zipILOHVEXW
DSSURYH.docILOHV7KLVUHVXOWVLQFRQIOLFWLQJGLVSRVLWLRQVDQGWKHPHVVDJHLV
TXDUDQWLQHG7KDWZD\WKHDGPLQLVWUDWRUFDQUHYLHZWKHPHVVDJHDQGGHFLGH
ZKDWWRGRZLWKLW,IDQDGPLQLVWUDWRUTXDUDQWLQHUHGLUHFWDGGUHVVKDVQRWEHHQ
FRQILJXUHGWKHPHVVDJHLVVHQWWRWKHXVHUTXDUDQWLQH

&RQILJXUH$WWDFKPHQW0DQDJHU
7KH$WWDFKPHQW0DQDJHUVHWWLQJVDUHPDGHDWWKHRUJDQL]DWLRQOHYHO<RXFDQ
FRQILJXUH$WWDFKPHQW0DQDJHUWR

6HQGLQFRPLQJPHVVDJHVWRXVHUVTXDUDQWLQHVLQ0HVVDJH&HQWHUZKHQ
WKRVHPHVVDJHVFRQWDLQDWWDFKPHQWVWKDWYLRODWHDQDWWDFKPHQWILOWHUSROLF\

$OORZPHVVDJHVIURPVHQGHUVRQWKHRUJDQL]DWLRQVDSSURYHGVHQGHUVOLVWWR
E\SDVVWKH$WWDFKPHQW0DQDJHUILOWHUV$QLQGLYLGXDOXVHUVDSSURYHG
VHQGHUVOLVWKDVQRDIIHFWRQWKH$WWDFKPHQW0DQDJHUILOWHULQJ

6HQGQRWLILFDWLRQVWRXVHUVZKHQPHVVDJHVLQWHQGHGIRUWKHPDUHHLWKHU
ERXQFHGRUUHGLUHFWHGWRDQDGPLQLVWUDWRUVTXDUDQWLQH

%HIRUHFUHDWLQJILOWHUV\RXPXVWHQDEOH$WWDFKPHQW0DQDJHUDQGVSHFLI\DQ
DGGUHVVIRUTXDUDQWLQLQJPHVVDJHVDQDSSURYHGVHQGHUSROLF\DQGDFXVWRP
ERXQFHPHVVDJH
 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQRUJDQL]DWLRQWKDWFRQWDLQV\RXU
XVHUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFNWKH$WWDFKPHQW0DQDJHULFRQLQWKH,QERXQG6HUYLFHVRU2XWERXQG
6HUYLFHVVHFWLRQ7KH9LHZSDJHWKHQGLVSOD\V\RXUILOWHUVDQGVHWWLQJV

 &OLFN(GLWOLQNLQWKHJUD\EDUDQGFRQILJXUHWKH$WWDFKPHQW0DQDJHUVHWWLQJV
OLVWHGEHORZ 
 $IWHU\RXYHHQDEOHG$WWDFKPHQW0DQDJHUFOLFNWKH)LOWHUVOLQNWRDGGRUHGLW
ILOWHUV6HH&UHDWH(GLW$WWDFKPHQW0DQDJHU)LOWHUVRQSDJH IRUPRUH
LQIRUPDWLRQ

$WWDFKPHQW0DQDJHU



 &RQILJXUHQRWLILFDWLRQVIRUPHVVDJHVWKDWWULJJHU$WWDFKPHQW0DQDJHUILOWHUV
%\GHIDXOWQRWLILFDWLRQVDUHVHQWWRWKHDGPLQLVWUDWRURQO\EXWFDQEHVHQWWR
WKHXVHURUERWKWKHXVHUDQGDGPLQLVWUDWRU6HH&RQILJXULQJ1RWLILFDWLRQVIRU
DQ2UJDQL]DWLRQRQSDJH IRULQIRUPDWLRQRQVHWWLQJXSQRWLILFDWLRQVDQG
'HIDXOW1RWLILFDWLRQVZLWK7RNHQVRQSDJH IRULQIRUPDWLRQRQ
FXVWRPL]LQJWKH$WWDFKPHQW0DQDJHU1RWLILFDWLRQPHVVDJH
1RWH&RQILJXUH$WWDFKPHQW0DQDJHU1RWLILFDWLRQVLQWKH1RWLILFDWLRQVSDJH)RU

PRUHLQIRUPDWLRQVHH&RQILJXULQJ1RWLILFDWLRQVIRUDQ2UJDQL]DWLRQRQ
SDJH 

$WWDFKPHQW0DQDJHU6HWWLQJV
)LHOG

9DOXH

)LOWHU6WDWXV

9DOXHV2QRU2II
)RUDOOEXWWKHPHVVDJHVL]HILOWHUVWRDSSO\)LOWHU6WDWXV
PXVWEH2Q:KHQ)LOWHU6WDWXVLVRIIWKHPHVVDJHVL]H
ILOWHUGHIDXOWVWR0%
7RWHPSRUDULO\GLVDEOHDWWDFKPHQWILOWHUVEXWUHWDLQILOWHU
VHWWLQJVVHWVWDWXVWR2II6HWWLQJLWEDFNWR2QWKHQUH
HQDEOHVDOO\RXUILOWHUV

4XDUDQWLQH5HGLUHFW 6SHFLI\DQDGPLQLVWUDWRUV4XDUDQWLQHIRUTXDUDQWLQLQJ
$GGUHVV
DWWDFKPHQWILOWHUVZLWKD4XDUDQWLQH5HGLUHFWRU%&&

4XDUDQWLQHGLVSRVLWLRQ7KLVFDQEHWKHDGGUHVVRIDQ\
XVHUZKRKDVEHHQDGGHGWRWKHPHVVDJHVHFXULW\
VHUYLFH
1RWH<RXFDQDOVRTXDUDQWLQHPHVVDJHVFDXJKWE\

,QERXQG$WWDFKPHQW0DQDJHUILOWHUVLQLQGLYLGXDOXVHU
TXDUDQWLQHV
7KLVLVDOVRWKHDGGUHVVWRZKLFK$WWDFKPHQW0DQDJHU
1RWLILFDWLRQVZLOOEHVHQW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

9DOXH

$SSURYHG6HQGHUV

<RXFDQFKRRVHWRKDYHLQERXQGPHVVDJHVIURP
VHQGHUVRQWKHRUJDQL]DWLRQVDSSURYHGVHQGHUVOLVW
E\SDVVWKH$WWDFKPHQW0DQDJHUILOWHUV&OLFNWKH
$SSURYHG6HQGHUVOLQNWRVHHWKHFXUUHQWOLVW $Q
LQGLYLGXDOXVHUVDSSURYHGVHQGHUVOLVWKDVQRDIIHFWRQ
WKH$WWDFKPHQW0DQDJHUILOWHULQJ

IRU,QERXQG
$WWDFKPHQW
0DQDJHURQO\

%RXQFH0HVVDJH

(QWHUDFXVWRPPHVVDJHWRUHWXUQWRVHQGHUVZKRVH
PHVVDJHVWULJJHUDQDWWDFKPHQWILOWHUZLWKD%RXQFH
GLVSRVLWLRQ7KLVPHVVDJHDSSOLHVRQO\IRUILOHW\SH
ILOWHUVQRWWKHPHVVDJHVL]HILOWHU(QWHU$6&,,WH[WXSWR
FKDUDFWHUVORQJIRUH[DPSOHThis message
violates our email policy.

:KHQDILOHW\SHILOWHUZLWKD%RXQFHGLVSRVLWLRQLV
WULJJHUHGWKHRIIHQGLQJPHVVDJHLVUHWXUQHGWRWKH
VHQGHUDORQJZLWKWKHHUURUFRGHDQGPHVVDJHWH[W
VXSSOLHGKHUH
0HVVDJHVERXQFHGIRUH[FHHGLQJWKHPHVVDJHVL]H
ILOWHULQVWHDGUHWXUQWKHPHVVDJH552 Message too
large - psmtpZKLFKFDQWEHFXVWRPL]HG
$SSO\WKHVH
VHWWLQJVDQGILOWHU
VHWWLQJVWRH[LVWLQJ
VXERUJV

7KLVSURSDJDWHV$WWDFKPHQW0DQDJHUVHWWLQJVWRDOO
VXERUJV
9DOXHV&KHFNER[WRWXUQRQIHDWXUH7KHGHIDXOWLVRII

&UHDWH(GLW$WWDFKPHQW0DQDJHU)LOWHUV
<RXFUHDWHDWWDFKPHQWILOWHUVRQWKH$WWDFKPHQW0DQDJHU)LOWHUVSDJH
 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQRUJDQL]DWLRQWKDWFRQWDLQV\RXU
XVHUV
 &OLFNWKH$WWDFKPHQW0DQDJHULFRQLQWKH,QERXQG6HUYLFHVRU2XWERXQG
6HUYLFHVVHFWLRQRIWKHSDJH7KH)LOWHU6WDWXVPXVWEH2QIRUWKHILOWHUVWREH
DFWLYH ZLWKWKHH[FHSWLRQRIWKHDWWDFKPHQWVL]HILOWHUGHVFULEHGEHORZ 6HH
&RQILJXUH$WWDFKPHQW0DQDJHURQSDJH IRUVWHSVWRHQDEOH
 &OLFNWKH)LOWHUVOLQNLQWKHJUD\EDUWRFUHDWH\RXUILOWHUV5HYLHZWKHVH
VHFWLRQVWRKHOS\RXFRQILJXUHWKHILOWHULQJVWUDWHJ\WKDWPHHWV\RXUQHHGV

$WWDFKPHQW)LOWHU2UGHURQSDJH ZKLFKGHVFULEHKRZWKHILOWHUVDUH
HYDOXDWHG

$WWDFKPHQW)LOWHU'LVSRVLWLRQVRQSDJH ZKLFKGHVFULEHVKRZ
ILOWHUHGPHVVDJHVFDQEHSURFHVVHG IRUH[DPSOHERXQFHGRU
TXDUDQWLQHG

 6HWWKHPD[LPXPPHVVDJHVL]HIRUILOHDWWDFKPHQWV6HH0HVVDJH6L]H
)LOWHURQSDJH IRUGHWDLOV

$WWDFKPHQW0DQDJHU



 (QWHUILOHW\SHVLQWKH&XVWRP)LOHILOWHUV7KHVHILOWHUDUHPRVWXVHIXOLI\RXUH
ILOWHULQJRQO\DIHZW\SHVRIILOHV6HH&XVWRP)LOH7\SHV)LOWHURQSDJH 
IRUGHWDLOV
 6HWXSILOWHUVIRUEURDGFDWHJRULHVRIILOHVXVLQJWKH6\VWHP7KUHDWVDQG
3URGXFWLYLW\ILOWHUV6HH6\VWHP7KUHDWVDQG3URGXFWLYLW\)LOWHUVRQSDJH 
IRUGHWDLOV
 2SWLRQDO&RQILJXUHELQDU\VFDQQLQJDVWKHPHWKRGWRLGHQWLI\ILOHW\SHV6HH
7URXEOHVKRRW$WWDFKPHQW0DQDJHURQSDJH IRUGHWDLOV
 ,I\RXKDYHQWGRQHVRDOUHDG\FRQILJXUHQRWLILFDWLRQVIRUPHVVDJHVWKDW
WULJJHU$WWDFKPHQW0DQDJHUILOWHUV%\GHIDXOWQRWLILFDWLRQVDUHDXWRPDWLFDOO\
VHQWWRWKHDGPLQLVWUDWRURQO\EXWFDQEHVHQWWRWKHXVHURUERWKWKHXVHUDQG
DGPLQLVWUDWRU6HH&RQILJXULQJ1RWLILFDWLRQVIRUDQ2UJDQL]DWLRQRQ
SDJH IRULQIRUPDWLRQRQVHWWLQJXSQRWLILFDWLRQV
7LS<RXFDQDOORZ$SSURYHG6HQGHUVIRUDQRUJDQL]DWLRQWRE\SDVVDOO
$WWDFKPHQW0DQDJHUILOWHUVE\FOLFNLQJWKH$SSURYHG6HQGHUVFKHFNER[RQ
WKH$WWDFKPHQW0DQDJHUFRQILJXUDWLRQSDJH6HH&RQILJXUH$WWDFKPHQW
0DQDJHURQSDJH IRUPRUHLQIRUPDWLRQ

$WWDFKPHQW)LOWHU2UGHU
,Q$WWDFKPHQW0DQDJHUILOWHUVDUHHYDOXDWHGLQWKHIROORZLQJRUGHU7KH
GLVSRVLWLRQRIWKHILUVWILOWHUWULJJHUHGLVSHUIRUPHG
 0HVVDJH6L]H)LUVWDWWDFKPHQWVDUHHYDOXDWHGIRUVL]H,IDPHVVDJH
WULJJHUVWKLVILOWHUWKHPHVVDJHLVERXQFHGUHJDUGOHVVRIZKHWKHUWKH
DWWDFKPHQWLVDSSURYHGE\DQ\VXEVHTXHQWDWWDFKPHQWILOWHU
 &XVWRP)LOH7\SHV7KHVHDUHDQ\ILOHW\SHV\RX
YHVSHFLILHGWRDSSURYH
ERXQFHRUTXDUDQWLQHDVH[FHSWLRQVWRVXEVHTXHQWILOWHUV7KHVHILOWHUVDUH
DSSOLHGEHIRUHRWKHUILOHW\SHILOWHUV6RLI\RXDSSURYHJLIVKHUHEXW
TXDUDQWLQHLPDJHILOHVXVLQJWKH3URGXFWLYLW\ILOWHUJLIVDUHDSSURYHGZKLOH
RWKHULPDJHVDUHTXDUDQWLQHG
 6\VWHP7KUHDWV1H[WWKLVILOWHUDSSURYHVERXQFHVRUTXDUDQWLQHVD
FROOHFWLRQRIFRPSUHVVHGDQGH[HFXWDEOHILOHIRUPDWVLQFOXGLQJ.exe.zip
.tarDQGPDQ\RWKHUVDVZHOODVDWWDFKPHQWVZLWKPXOWLSOHILOHH[WHQVLRQV
VXFKDV.tar.gz
 3URGXFWLYLW\/DVWO\WKLVILOWHUDSSURYHVERXQFHVRUTXDUDQWLQHVDFROOHFWLRQ
RIFRPPRQGRFXPHQWLPDJHPXOWLPHGLDDQGVSUHDGVKHHWILOHW\SHV

$WWDFKPHQW)LOWHU'LVSRVLWLRQV
(DFKDWWDFKPHQWILOWHUFDQKDYHDGLIIHUHQWGLVSRVLWLRQGHSHQGLQJRQ\RXU
SDUWLFXODUSROLFLHV H[FHSWWKHPHVVDJHVL]HILOWHUZKLFKDOZD\VERXQFHV
RIIHQGLQJPHVVDJHV <RXPLJKWZDQWWRERXQFHGDQJHURXVH[HFXWDEOHVIRU
H[DPSOHEXWPHUHO\TXDUDQWLQHLPDJHVRUVRXQGILOHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQFUHDWLQJWKHILOWHUVHOHFWDGLVSRVLWLRQDVIROORZV
'LVSRVLWLRQ

$FWLRQ

%RXQFH

5HMHFWVWKHPHVVDJHVDQGUHWXUQVWKHVHQGHUDQHUURUPHVVDJH
)RUDWWDFKPHQWVWKDWH[FHHGWKHPD[LPXPVL]HWKHHUURU
UHWXUQHGLV552 Message too large - psmtp
7KHHUURUPHVVDJHIRURWKHUILOWHUW\SHVGHIDXOWVWR582 The
file attached violates our email policy.EXWFDQEH
FXVWRPL]HGRQ$WWDFKPHQW0DQDJHUV(GLWSDJH VHH&RQILJXUH
$WWDFKPHQW0DQDJHURQSDJH  

8VHU
4XDUDQWLQH

3ODFHVPHVVDJHLQXVHU
V0HVVDJH&HQWHUDQGODEHOVWKH
UHDVRQIRUTXDUDQWLQHDV$WWDFKPHQW0DQDJHU
$OVRFDQSODFHWKHPHVVDJHLQWKHXVHUV4XDUDQWLQH6XPPDU\
%HVXUHWRWXUQ21WKH4XDUDQWLQH6XPPDU\QRWLILFDWLRQIRU\RXU
XVHUVLI\RXDUHFRQFHUQHGWKDWYDOLGDWWDFKPHQWVPD\EH
TXDUDQWLQHG VHH&RQILJXULQJWKH4XDUDQWLQH6XPPDU\RQ
SDJH  

4XDUDQWLQH
5HGLUHFW

6HQGVWKHPHVVDJHWR$WWDFKPHQW0DQDJHUVGHVLJQDWHG
TXDUDQWLQH7KHPHVVDJHLVQRWGHOLYHUHGWRWKHXVHU

$SSURYH

6NLSVDOOUHPDLQLQJ$WWDFKPHQW0DQDJHUILOWHUVDOORZLQJD
PHVVDJHZLWKDQ\ILOHW\SH\RXHQWHUKHUHWRE\SDVV$WWDFKPHQW
0DQDJHUILOWHUV

,JQRUH

3HUIRUPVQRILOWHULQJ6HQGVWKHPHVVDJHWRWKHQH[W$WWDFKPHQW
0DQDJHUILOWHULIDQ\

%&&
4XDUDQWLQH

%OLQG&DUERQ&RS\ &RSLHVWKHPHVVDJHWR$WWDFKPHQW
0DQDJHUVGHVLJQDWHGTXDUDQWLQH$OVRFRQWLQXHVSURFHVVLQJ
WKHPHVVDJHWKURXJKUHPDLQLQJILOWHUVGHOLYHULQJLWWRWKH
LQWHQGHGUHFLSLHQWLILWPDNHVLWWKURXJKWKHILOWHUV
<RXFDQXVHWKLVGLVSRVLWLRQWRUHYLHZZKDWW\SHVRIDWWDFKPHQWV
XVHUVDUHUHFHLYLQJZLWKRXWSUHYHQWLQJSHRSOHIURPUHFHLYLQJ
WKHP

,IDPHVVDJHWULJJHUVPRUHWKDQRQHILOWHUWKHGLVSRVLWLRQRIWKHILUVWILOWHUWULJJHUHG
LVSHUIRUPHG)RUH[DPSOHLI\RXUHTXDUDQWLQLQJH[HFXWDEOHVDQG\RXUHFHLYHDQ
.exeDWWDFKPHQWWKDWLVDOVRRYHUWKHVL]HOLPLWLWZLOOWULJJHUWKHVL]HILOWHUDQG
ERXQFHEHIRUHUHDFKLQJWKH([HFXWDEOHVILOWHUDQGEHLQJTXDUDQWLQHG

$WWDFKPHQW0DQDJHU



6FDQQLQJ2SWLRQV
%LQDU\VFDQQLQJLVDQRSWLRQDOPHWKRGIRULGHQWLI\LQJILOHDWWDFKPHQWVLWLGHQWLILHV
DQDWWDFKPHQWE\FKHFNLQJLWVELQDU\FRQWHQWLQVWHDGRIWKHILOHH[WHQVLRQ<RXFDQ
HQDEOHELQDU\VFDQQLQJIURPWKH$WWDFKPHQW0DQDJHU)LOWHUVSDJH:KHQ\RX
HQDEOHELQDU\VFDQQLQJ$WWDFKPHQW0DQDJHUZLOOWKHQXVHELQDU\VFDQQLQJWR
LGHQWLI\ILOHW\SHVIRUDOORI\RXUILOWHUV &XVWRP)LOH7\SHV6\VWHP7KUHDWVDQG
3URGXFWLYLW\ILOWHUV 
6HH$WWDFKPHQW,GHQWLILFDWLRQ0HWKRGVRQSDJH IRUPRUHLQIRUPDWLRQ 1RWH
WKDWELQDU\VFDQQLQJQRZLGHQWLILHV0LFURVRIW2IILFHILOHW\SHV
7KH6FDQLQVLGHFRPSUHVVHGILOHW\SHVFKHFNER[LVVHOHFWHGE\GHIDXOWDQGZH
UHFRPPHQGWKDW\RXOHDYHWKLVIHDWXUH21
1RWH)RU(QFU\SWHGFRPSUHVVHGILOHVFDQQLQJWRZRUNFRUUHFWO\ XQGHU6\VWHP

7KUHDWV \RXPXVWWXUQ216FDQLQVLGHFRPSUHVVHGILOHW\SHV,I\RXFOHDUWKLV
FKHFNER[WKHGLVSRVLWLRQVHWWLQJVIRU(QFU\SWHGILOHW\SHVZLOOEHJUD\HGRXW

0HVVDJH6L]H)LOWHU

(QWHUDYDOXHIURPWR0%/HDYLQJWKHILHOGEODQNGHIDXOWVWR0%:KHQ
DQDWWDFKPHQWH[FHHGVWKHVL]HOLPLWWKHPHVVDJHLVERXQFHGDQGWKHVHQGHU
UHFHLYHVWKH6073HUURUPHVVDJH552 Message too large - psmtp
7KH0HVVDJH6L]HILOWHULVDOZD\VRQHYHQZKHQ$WWDFKPHQW0DQDJHUV)LOWHU
6WDWXVLV2II7KLVSROLF\DSSOLHVWRDOOWUDIILFLQFOXGLQJPDLOZKLFKLVQRWILOWHUHGIRU
VSDPDQGYLUXVHV:KHQ$WWDFKPHQW0DQDJHU)LOWHU6WDWXVLVVHWWR2IIWKH
GHIDXOWYDOXHRI0%LVXVHG 1RWHWKDWLIDGLIIHUHQWVL]HOLPLWKDVEHHQVHWDQG
)LOWHU6WDWXVLVVHWWR2IIWKHQWKHVHW0HVVDJH6L]HOLPLWZLOODSSO\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&XVWRP)LOH7\SHV)LOWHU
(QWHU&XVWRP)LOH7\SHVWRILOWHURQO\DIHZILOHW\SHV UDWKHUWKDQWKHFROOHFWLRQ
LQFOXGHGLQ6\VWHP7KUHDWVDQG3URGXFWLYLW\ILOWHUV RUDVH[FHSWLRQVWR
VXEVHTXHQWILOHW\SHILOWHUV

)RUHDFKGLVSRVLWLRQHQWHURQHRUPRUHILOHH[WHQVLRQVZLWKRXWWKHSHULRGDQG
VHSDUDWHGE\FRPPDV IRUH[DPSOHvcf, txf, gif 6HH$WWDFKPHQW)LOWHU
'LVSRVLWLRQVRQSDJH IRUDGHVFULSWLRQRIHDFKGLVSRVLWLRQ
,WLVDOVRSRVVLEOHWRILOWHUIRUILOHVZLWKPXOWLSOHILOHH[WHQVLRQV(QWHUWZRH[WWR
ILOWHUDWWDFKPHQWVZLWKWZRILOHH[WHQVLRQV(QWHUWKUHHH[WWRILOWHUDOODWWDFKPHQWV
ZLWKWKUHHRUPRUHILOHH[WHQVLRQV
:$51,1*$Q\ILOHZLWKSHULRGVLQWKHILOHQDPHZLOOEHFRQVLGHUHGDPXOWLSOH
H[WHQVLRQILOH)RULQVWDQFH/HWWHU)URP0U-RQHVGRFZRXOGEHFRQVLGHUHGD
WZRH[WILOH8VLQJWZRH[WDQGWKUHHH[WILOHW\SHVPD\OHDGWRIDOVHSRVLWLYH
UHVXOWV

6\VWHP7KUHDWVDQG3URGXFWLYLW\)LOWHUV
8VH6\VWHP7KUHDWVDQG3URGXFWLYLW\ILOWHUVWRILOWHUHQWLUHFDWHJRULHVRIILOHW\SHV
6\VWHP7KUHDWVLQFOXGHFRPPRQH[HFXWDEOHVDVZHOODVHQFU\SWHGDQG
XQHQFU\SWHGFRPSUHVVHGILOHW\SHV YLUXVEORFNLQJZLOODOUHDG\KDYHFDXJKWPRVW
PDOLFLRXVDWWDFKPHQWVEXWWKHVHILOWHUVSURYLGHH[WUDVHFXULW\ 
8VLQJ6\VWHP7KUHDWILOWHUV\RXFDQTXDUDQWLQHRUERXQFHH[HFXWDEOHVDVZHOODV
SDVVZRUGSURWHFWHGFRPSUHVVHGILOHV7KLVIHDWXUHHQDEOHVRUJDQL]DWLRQVWRPHHW
FRPSOLDQFHUHTXLUHPHQWVIRUEORFNLQJRUSURFHVVLQJHQFU\SWHGPHVVDJHFRQWHQW

$WWDFKPHQW0DQDJHU



3URGXFWLYLW\)LOWHUVFKHFNIRURIILFHGRFXPHQWVVXFKDV0LFURVRIW:RUGRU([FHORU
PHGLDILOHVVXFKDVLPDJHVDQGVRXQGILOHV

 &OLFNDOLQN IRUH[DPSOH([HFXWDEOHVRU&RPSUHVVHG)LOHV WRVHHWKHILOH


W\SHVDUHLQFOXGHGLQHDFKILOWHU
:$51,1*7RILOWHUMXVWDIHZILOHW\SHVGRQWXVH6\VWHP7KUHDWVRU

3URGXFWLYLW\ILOWHUV OHDYHWKHPRQ,JQRUH ,QVWHDGHQWHUVSHFLILFILOH


H[WHQVLRQVLQWKH&XVWRP)LOH7\SHVILOWHU
 &KRRVHKRZWRSURFHVVPHVVDJHVFRQWDLQLQJWKHILOHW\SHV%RXQFH8VHU
4XDUDQWLQH ,QERXQGRQO\ 4XDUDQWLQH5HGLUHFW$SSURYHRU%&&
4XDUDQWLQH ,JQRUHSURYLGHVQRILOWHULQJ 6HH$WWDFKPHQW)LOWHU'LVSRVLWLRQV
RQSDJH 
8QOLNH&XVWRP)LOH7\SHV6\VWHP7KUHDWVDQG3URGXFWLYLW\ILOHW\SHVDUHQRW
YHULILHGDJDLQVW0,0(W\SHEXWDUHILOWHUHGEDVHGRQWKHILOHH[WHQVLRQQDPH
RQO\

7URXEOHVKRRW$WWDFKPHQW0DQDJHU
+HUHDUHDQVZHUVWRFRPPRQTXHVWLRQV,I\RXKDYHPRUHTXHVWLRQVFRQWDFW
VXSSRUWIRUPRUHLQIRUPDWLRQ
:KDWLI,GRQWZDQWPHVVDJHVIURPFHUWDLQVHQGHUVWREHILOWHUHG"

<RXFDQDOORZ$SSURYHG6HQGHUVIRUDQRUJDQL]DWLRQWRE\SDVV$WWDFKPHQW
0DQDJHUILOWHUVE\FOLFNLQJWKH$SSURYHG6HQGHUVFKHFNER[RQWKH$WWDFKPHQW
0DQDJHUFRQILJXUDWLRQSDJH6HH&RQILJXUH$WWDFKPHQW0DQDJHURQSDJH 
IRUPRUHLQIRUPDWLRQ
+RZGR\RXEORFNMXVWRQHW\SHRIILOHOLNHDQ03ILOHRUH[HILOH"

$GGWKHILOHH[WHQVLRQWRWKH&XVWRP)LOH7\SHVILOWHUDVGHVFULEHGLQ&XVWRP)LOH
7\SHV)LOWHURQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+RZGR\RXOLPLWILOHVL]HRIDWWDFKPHQWV"

6HWWKHPD[LPXPDWWDFKPHQWVL]HXVLQJWKH0HVVDJH6L]HILOWHUDVGHVFULEHGLQ
0HVVDJH6L]H)LOWHURQSDJH 
'RHV$WWDFKPHQW0DQDJHUILOWHUYLUXVHV"

1RPHVVDJHVDQGDWWDFKPHQWVDUHVFDQQHGIRUYLUXVHVEHIRUHWKH\SDVVWKURXJK
WKH$WWDFKPHQW0DQDJHUILOWHU$Q\PHVVDJHVZLWKYLUXVHVDUHGLVSRVHGRIEHIRUH
UHDFKLQJDWWDFKPHQWILOWHUV
:K\LVDPHVVDJHLQDQXVHUVTXDUDQWLQHZKHQLWVKRXOGKDYHEHHQVHQWWRWKH
DGPLQVTXDUDQWLQH 4XDUDQWLQH5HGLUHFW RUEORFNHGE\$WWDFKPHQW0DQDJHU"

7KHHPDLOPHVVDJHFRQWDLQHGDYLUXVDQG\RXUYLUXVGLVSRVLWLRQLVVHWWR8VHU
4XDUDQWLQH%HFDXVHYLUXVVFDQQLQJWDNHVSUHFHGHQFHRYHURWKHUILOWHUV
PHVVDJHVZLWKYLUXVHVDUHGLVSRVHGRIDFFRUGLQJWR\RXUYLUXVGLVSRVLWLRQ
:K\DUHODUJHDWWDFKPHQWVEHLQJERXQFHGHYHQZKHQ$WWDFKPHQW0DQDJHULV
WXUQHGRII"

7KH0HVVDJH6L]HILOWHULVDOZD\VLQHIIHFWHYHQLI$WWDFKPHQW0DQDJHULVRII
:KDWKDSSHQVLIDPHVVDJHKDVPRUHWKDQRQHDWWDFKPHQWEXWRQO\RQH
WULJJHUVDQDWWDFKPHQWILOWHU"

,IRQO\RQHDWWDFKPHQWWULJJHUVDILOWHU$WWDFKPHQW0DQDJHUSHUIRUPVWKH
GLVSRVLWLRQRIWKDWILOWHURQWKHHQWLUHPHVVDJHLQFOXGLQJDOORWKHUDWWDFKPHQWV
:KDWKDSSHQVLIDHDFKDWWDFKPHQWWULJJHUVDFRQIOLFWLQJGLVSRVLWLRQ"

,IWZRRUPRUHDWWDFKPHQWVLQWKHVDPHPHVVDJHWULJJHUDVHSDUDWHILOWHUZLWK
GLIIHUHQWGLVSRVLWLRQV H[FHSW,JQRUH $WWDFKPHQW0DQDJHUSODFHVWKHPHVVDJHLQ
WKHGHVLJQDWHGTXDUDQWLQHIRUWKH4XDUDQWLQH5HGLUHFWGLVSRVLWLRQ7KDWZD\WKH
DGPLQLVWUDWRUFDQUHYLHZWKHPHVVDJHDQGGHFLGHZKDWWRGRZLWKLW

+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRUWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKHVHUYLFHE\
PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ
&OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJV
DQGLGHQWLI\DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW8VHWKHLQVWUXFWLRQVEHORZ
WRPDNHDQ\DGMXVWPHQWVLIQHFHVVDU\WR$WWDFKPHQW0DQDJHU

$WWDFKPHQW0DQDJHU



$SSURYHG([HFXWDEOH$WWDFKPHQWV
$WWDFKPHQW0DQDJHUDOORZVDGPLQVWRVHWUXOHVDURXQGEORFNLQJRUIRUZDUGLQJ
PHVVDJHVZLWKH[HFXWDEOHDWWDFKPHQWV:KHQDSSURYLQJPHVVDJHVRIDFHUWDLQ
W\SHDOOVSDPILOWHULQJRQWKHPHVVDJHLVVNLSSHG
+HDOWK&KHFNZLOOGLVSOD\DQ\H[HFXWDEOHILOHW\SHVWKDWDUHVSHFLILHGLQWKH
DSSURYHGOLVW
7RFRQILJXUH$WWDFKPHQW0DQDJHU
 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQRUJDQL]DWLRQWKDWFRQWDLQV\RXU
XVHUV
 &OLFNWKH$WWDFKPHQW0DQDJHULFRQLQWKH,QERXQG6HUYLFHVRU2XWERXQG
6HUYLFHVVHFWLRQ
 &OLFNWKH)LOWHUVOLQNLQWKHJUD\EDU
 8QGHU6\VWHP7KUHDWVVHOHFW%RXQFHRU8VHU4XDUDQWLQHIURPWKHGURS
GRZQOLVWVIRU([HFXWDEOHVDQG&RPSUHVVHG)LOHV
 8QGHU&XVWRP)LOH7\SHVGHOHWHDQ\FXVWRPH[HFXWDEOHILOHW\SHVVSHFLILHG
LQWKH$SSURYHILHOGDQGFRS\WKHPWR%RXQFHRU8VHU4XDUDQWLQH
 &OLFN6DYH
)RUPRUHLQIRUPDWLRQVHHDOVR&RQILJXUH$WWDFKPHQW0DQDJHURQSDJH 

5HODWHG7RSLFV



+HDOWK&KHFN8SGDWH8VHU6HWWLQJV

+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS

+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

,QGXVWU\+HXULVWLFV

&KDSWHU 

$ERXW,QGXVWU\+HXULVWLFV
,QGXVWU\+HXULVWLFVLVDQRSWLRQDOIHDWXUH)RUPRUHLQIRUPDWLRQRQWKHIHDWXUHV
LQFOXGHGLQ\RXUVHUYLFHSDFNDJHFRQWDFW\RXUDFFRXQWPDQDJHURUYHQGRU
,QGXVWU\+HXULVWLFVFDQKHOSUHGXFHIDOVHO\TXDUDQWLQHGPHVVDJHVIRUXVHUVDQG
JURXSVWKDWUHFHLYHODUJHQXPEHUVOHJDORUILQDQFHUHODWHGPHVVDJHVZKLFKFDQ
FRQWDLQFRQWHQWWKDWDSSHDUVWREHVSDP:LWK,QGXVWU\+HXULVWLFVWXUQHGRQIRUD
XVHURUJDQL]DWLRQOHJLWLPDWHOHJDODQGILQDQFLDOLVLGHQWLILHGDQGWKHQILOWHUHGOHVV
ULJRURXVO\WRDVVXUHWKDWWKHVHPHVVDJHVUHDFKXVHUV0HVVDJHVPD\SDVV
WKURXJKVSDPILOWHUVEXWDUHVWLOOVXEMHFWWRILOWHULQJE\WKH$WWDFKPHQW0DQDJHU
&RQWHQW0DQDJHU$SSURYHG%ORFNHG6HQGHUVOLVWVDQG9LUXV%ORFNLQJ
,QGXVWU\+HXULVWLFVLVFRPSULVHGRIWZRIXQFWLRQV&RQWHQW+HXULVWLFVDQG
7UDQVSRUW+HXULVWLFV

&RQWHQW+HXULVWLFVUHFRJQL]HFRQWHQWSDWWHUQVDQGFKDUDFWHULVWLFVXQLTXHWRD
SDUWLFXODUPDUNHWVHJPHQWDQGFRQVLGHUVWKDWLQWKHVSDPVFRUH&RQWHQW
+HXULVWLFVFDQDSSO\WRVSDPLQWZRZD\V

&RQVLGHULQ6SDP)LOWHUV0DNHVLWOHVVOLNHO\WKDWFRQWHQWILWWLQJWKH
KHXULVWLFVLVTXDUDQWLQHG

$OORZ$XWRPDWLFDOO\DSSURYHVRIDOOFRQWHQWILWWLQJWKH&RQWHQW+HXULVWLFV
FDWHJRU\

7UDQVSRUW+HXULVWLFVUHFRJQL]HDQGDXWKHQWLFDWHVRXUFH,3DGGUHVVHVRI
OHJLWLPDWHVHQGHUVZLWKLQDQLQGXVWU\VHJPHQWWRFUHDWHDWUXVWHGQHWZRUNRI
VHQGHUVZKRUHSUHVHQWDVLJQLILFDQWSRUWLRQRIHPDLOWUDIILFLQWKDWFRPPXQLW\
7UDQVSRUW+HXULVWLFVFRPSDUHPHVVDJHVRULJLQDWLQJIURPVSHFLILFGRPDLQVLV
DJDLQVWWKHOLVWRINQRZQ,3VIRUWKDWGRPDLQ
'LIIHUHQWILOWHULQJVWDQGDUGVDUHDSSOLHGWRFRPPXQLFDWLRQVDPRQJWKHVH
WUXVWHGQHWZRUNVIRUH[DPSOHPHVVDJHVEHWZHHQODZILUPVFRXUWVEDU
DVVRFLDWLRQVDQGRWKHUJRYHUQPHQWDJHQFLHV$PHVVDJHFRPLQJIURPDQ
DXWKHQWLFDWHG6073VRXUFHLQWKHVHJPHQWKDVDKLJKHUWKUHVKROGWREH
FRQVLGHUHGVSDP 7KHOLVWRIRUJDQL]DWLRQVLQWKHWUXVWHGQHWZRUNLVQRW
HGLWDEOH 

1RWH6DOHVRUJDQL]DWLRQVPD\DOVRILQGOHJDOLQGXVWU\KHXULVWLFVKHOSIXODVVDOHV
HPDLOVRIWHQFRQWDLQFRQWUDFWVDQGRWKHUOHJDOODQJXDJH

,QGXVWU\+HXULVWLFV



:KHQ,QGXVWU\+HXULVWLFVDUHWXUQHGRQDGGLWLRQDOLQIRUPDWLRQLVLQFOXGHGLQWKH
x-pstnKHDGHUV)RUPRUHLQIRUPDWLRQWKHVHKHDGHUVVHH,QGXVWU\+HXULVWLFV
+HDGHU)LHOGVRQSDJH 

&RQILJXULQJ,QGXVWU\+HXULVWLFV
<RXPD\ZLVKWRFUHDWHDVHSDUDWHRUJDQL]DWLRQIRU\RXUOHJDOVDOHVRUILQDQFH
GHSDUWPHQWVDQGHQDEOH,QGXVWU\+HXULVWLFVRQO\IRUWKDWRUJDQL]DWLRQ%\GHIDXOW
,QGXVWU\+HXULVWLFVDUHWXUQHGRIIIRUDQRUJDQL]DWLRQ
 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWKH2UJVDQG8VHUV!2UJV
 &KRRVHWKHRUJDQL]DWLRQIURPWKH&KRRVH2UJSXOOGRZQOLVW
 &OLFNWKH,QGXVWU\+HXULVWLFVLFRQLQWKH,QERXQG6HUYLFHVVHFWLRQRIWKH2UJ
SDJH

 &RQILJXUH&RQWHQW+HXULVWLFVIRUWKHILQDQFLDODQGOHJDOLQGXVWULHV

 7KHRSWLRQVDUH



'LVUHJDUG&RPSOHWHO\GLVUHJDUGWKH&RQWHQW+HXULVWLFV0HVVDJHVDUH
SURFHVVHGQRUPDOO\

&RQVLGHULQ6SDP)LOWHUV&OLFN/RZ0RGHUDWHRU+LJKWRVSHFLI\KRZ
PXFK&RQWHQW+HXULVWLFVZLOOLQIOXHQFHWKHVSDPVFRUH7KHVSDP
FDWHJRU\ILOWHUVDFWDVPXOWLSOLHUVWRERRVWWKHVSDPSUREDELOLW\VFRUH)RU
H[DPSOHLI\RXFOLFN+LJKOHJDORUILQDQFLDOFRQWHQWPHVVDJHVDUHPRUH
OLNHO\WRSDVVWR\RXULQER[

$OORZ$OORZOHJLWLPDWHFRQWHQWWRE\SDVVWKHVSDPILOWHUFRPSOHWHO\

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 6HW7UDQVSRUW+HXULVWLFVWR2QRU2II
 &OLFNWKHSURSDJDWLRQFKHFNER[WRDSSO\VHWWLQJVDQGILOWHUVWRH[LVWLQJVXE
RUJV
 &OLFN6DYH

,QGXVWU\+HXULVWLFV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

&RQILJXULQJ,QERXQG6HUYHUV

&KDSWHU 

$ERXW,QERXQG6HUYHUV
(YHU\RUJVWUXFWXUHZKLFKSURFHVVHVPDLOLQFOXGHVDQHPDLOVHUYHUFRQILJXUDWLRQ
DOVRFDOOHGDQHPDLOFRQILJ$QHPDLOVHUYHUFRQILJXUDWLRQKROGVVHWWLQJVIRU
GHOLYHULQJPHVVDJHVWR\RXUPDLOVHUYHU<RXFRQILJXUH\RXUHPDLOFRQILJIRU
LQERXQGHPDLOIORZDQGVHFXULW\GHOLYHU\DQGGLVDVWHUUHFRYHU\IHDWXUHV7KH
,QERXQG6HUYHUVWDEPDQDJHVHPDLOFRQILJV

7KH,QERXQG6HUYHUV7DE
7KHIROORZLQJVHFWLRQVDUHLQFOXGHGLQWKH,QERXQG6HUYHUVWDE

53))RULQVWUXFWLRQVRQPDQDJLQJ\RXU7/663)DQG,3/RFNVHWWLQJVVHH
53)7RROVWR+HOS3UHYHQW6SRRILQJRQSDJH  DYDLODEOHZLWK*RRJOH
0HVVDJH6HFXULW\RQO\

63))RULQVWUXFWLRQVRQFRQILJXULQJWKH63)&KHFNIHDWXUHVHH(QDEOLQJ
63)&KHFNRQSDJH 6HHDOVR53)7RROVWR+HOS3UHYHQW6SRRILQJRQ
SDJH  DYDLODEOHZLWK*RRJOH0HVVDJH6HFXULW\RQO\

7/67UDQVSRUW/D\HU6HFXULW\VHWWLQJV6HH7UDQVSRUW/D\HU6HFXULW\IRU
,QERXQG0DLORQSDJH 6HHDOVR53)7RROVWR+HOS3UHYHQW6SRRILQJ
RQSDJH 

&RQQHFWLRQ0DQDJHU)RUDWWDFNDQG,3EORFNLQJ6HH &RQQHFWLRQ0DQDJHU
RQSDJH 

'HOLYHU\0DQDJHU)RUVHUYHU,3KRVWQDPHFRQILJXUDWLRQORDGEDODQFLQJDQG
IDLORYHU6HH 'HOLYHU\0DQDJHURQSDJH 

6SRRO0DQDJHU2SWLRQDOSURYLGHVGLVDVWHUUHFRYHU\6HH 6SRRO0DQDJHU
RQSDJH 

$OHUWV)RUSURDFWLYHQRWLILFDWLRQRIHYHQWV6HH6HWWLQJ8S$OHUWVRQ
SDJH IRUGHWDLOV

&RQILJXULQJ,QERXQG6HUYHUV



+RZ,QERXQG6HUYHUV:RUN
,QWKHRUJDQL]DWLRQKLHUDUFK\DQHPDLOFRQILJLVXVXDOO\DVXERUJRIWKH$FFRXQW
RUJDQL]DWLRQ(DFKHPDLOFRQILJKDVRQHRUPRUHDVVRFLDWHGVXERUJVWKDWFRQWDLQ
XVHUVDQGGRPDLQV6HWWLQJVIRUDQHPDLOFRQILJDIIHFWWUDIILFIRUDOOXVHUVDQG
GRPDLQVLQLWVVXERUJV$QDGGUHVVWKDWLVQWUHJLVWHUHGLQWKHHPDLOSURWHFWLRQ
VHUYLFHXVHVWKHHPDLOFRQILJIRUWKHGRPDLQ
0DLOWUDIILFLVGHOLYHUHGWRWKHUHFHLYLQJPDLOVHUYHUWKURXJKWKH,QWHUQHWYLDDQ\
SUR[\VHUYHUURXWHURUILUHZDOO\RXPD\EHXVLQJDQGLVURXWHGE\H[WHUQDO,3
DGGUHVVHV

:KHQWR&RQILJXUH,QERXQG6HUYHUV
&UHDWHDQHZHPDLOFRQILJDQGFRQILJXUHLWV,QERXQG6HUYHUZKHQHYHU\RXEXLOG
GLVWLQFWPDLOIORZURXWLQJIRUDJURXSRIGRPDLQVDQGXVHUV)RUH[DPSOHZKHQ
\RXFUHDWHDQHZPDLOVHUYHUWKDWLVQRWSDUWRIDQH[LVWLQJFOXVWHU\RXDOVRQHHG
WRFUHDWHDQHZHPDLOFRQILJ
0DNH,QERXQG6HUYHUFRQILJXUDWLRQFKDQJHVZKHQHYHU\RXUHFRQILJXUH
&RQQHFWLRQ0DQDJHU'HOLYHU\0DQDJHURU6SRROLQJ0DQDJHULQWHJUDWLRQZLWK
\RXUPDLOVHUYHU7KLVLQFOXGHVDOO'16DQG,3FKDQJHV
6D\IRUH[DPSOH\RXZDQWWRURXWHWUDIILFIRUDJURXSRI\RXUXVHUVWRDQHZVHUYHU
ZKLOHWKHUHVWRI\RXUXVHUVURXWHWRWKHROGVHUYHU,QWKLVFDVHFUHDWHDQHZHPDLO
FRQILJDQGFKDQJH\RXURUJDQL]DWLRQVWUXFWXUHVRWKDWWKHDSSURSULDWHGRPDLQV
DQGXVHUVDUHLQVXERUJVRIWKHQHZHPDLOFRQILJ
7RURXWHPDLOWUDIILFWRGHOLYHUWRERWKDQROGDQGQHZVHUYHUFRQILJXUHWKH'HOLYHU\
0DQDJHUWREDODQFHORDGDQGURXWHWRERWKVHUYHUV

&UHDWLQJDQ(PDLO&RQILJ
7RDGGDQHZPDLOVHUYHU\RXQHHGWRFUHDWHDQHZHPDLOFRQILJRUJDQL]DWLRQDQG
FRQILJXUHLWWKHQFUHDWHDVXERUJDQL]DWLRQDGGWKHGRPDLQDQGXVHUVDQG
FKDQJH\RXU0;UHFRUGV
 *RWRWKH2UJV 8VHUV!2UJVSDJH FOLFNWKH2UJVDQG8VHUVWDE
LPPHGLDWHO\DIWHUORJJLQJLQ 6HOHFWWKHSDUHQWIRU\RXUQHZHPDLOFRQILJIURP
WKH&KRRVH2UJSXOOGRZQ8VXDOO\WKLVLV\RXU$FFRXQWRUJDQL]DWLRQEXW\RX
FDQVHOHFWDQ\RUJDQL]DWLRQWKDWLVQWDOUHDG\XQGHUDQHPDLOFRQILJ
 ,IWKHRUJDQL]DWLRQLVDQ$FFRXQWRUJDQL]DWLRQ\RXFDQXVHDVKRUWFXWWRDGG
DQHPDLOFRQILJ6HOHFW&UHDWH(PDLO&RQILJLQWKH2UJV 8VHUV!2UJV
SDJH2QWKH2UJ6HWWLQJVSDJHXQGHU1HZ2UJHQWHUDQDPHIRU\RXU(PDLO
&RQILJXVXDOO\(PDLO&RQILJIRU>'RPDLQ@WKHQFOLFN$GG<RXFDQWKHQVNLS
WRVWHS 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2WKHUZLVHVHOHFWWKHSDUHQWRUJDQL]DWLRQ8QGHU1HZ2UJHQWHUDQDPHIRU
\RXUHPDLOFRQILJXVXDOO\(PDLO&RQILJIRU>'RPDLQ@WKHQFOLFN$GG
 &OLFNWKH*HQHUDO6HWWLQJVLFRQ6HWWKH(PDLO&RQILJ2UJ7\SHVHWWLQJWR<HV
DQGFOLFN6DYH
 (QWHUGHOLYHU\LQIRUPDWLRQIRU\RXUPDLOVHUYHUE\HQWHULQJ\RXUPDLOVHUYHUV
GRPDLQQDPHRU,3DGGUHVVLQWKH'HOLYHU\0DQDJHU!(GLWSDJH6HH6HWWLQJ
XS'HOLYHU\0DQDJHURQSDJH IRUPRUHLQIRUPDWLRQ
 $GGDVXERUJDQL]DWLRQWRWKHQHZHPDLOFRQILJ6HH&UHDWHDQ2UJDQL]DWLRQ
RQSDJH IRUPRUHLQIRUPDWLRQ
 $GGGRPDLQVDQGXVHUVWRWKLVQHZVXERUJDQL]DWLRQ6HH$GGD'RPDLQIRU
)LOWHULQJRQSDJH DQG$GG'HOHWH0RYH8VHUVRQSDJH IRUPRUH
LQIRUPDWLRQ
 &KHFNWKHIROORZLQJFRQILJXUDWLRQVWHSVGHWDLOHGLQRWKHUFKDSWHUV
D 3URWHFWWKHPDLOVHUYHUE\FRQILJXULQJWKH&RQQHFWLRQ0DQDJHU6HH
$XWRPDWLFDOO\%ORFNLQJ$WWDFNVRQSDJH IRUPRUHLQIRUPDWLRQ
E ,I\RXKDYHVSRROLQJDYDLODEOHLQ\RXUVHUYLFHSDFNDJH3UHSDUHIRU
GLVDVWHUUHFRYHU\E\VHWWLQJXSPDLOVSRROXVLQJWKH6SRRO0DQDJHU6HH
$OORFDWLQJ6SRRORQSDJH IRUGHWDLOVRQVSRRODOORFDWLRQDQG
&RQILJXULQJWKH6SRRO0DQDJHURQSDJH IRUGHWDLOVRQVHWWLQJ
VSRROLQJWRAutomatic
F

&RQILJXUH$OHUWVWRUHFHLYHSDJHVRUHPDLOVIRULPSRUWDQWVHUYHUHYHQWV
6HH6HWWLQJ8S$OHUWVRQSDJH IRUPRUHLQIRUPDWLRQ

G &RQILJXUH\RXUILUHZDOOWRSUHYHQWVSDPPHUVIURPE\SDVVLQJWKHHPDLO
SURWHFWLRQVHUYLFH6HH6HWWLQJ8S6HFXUH0DLO'HOLYHU\RQSDJH IRU
PRUHLQIRUPDWLRQ
H 7XUQRQ7/6 7UDQVSRUW/D\HU6HFXULW\ VXSSRUWLIUHTXLUHGDQG\RXUPDLO
VHUYHULVFRQILJXUHGIRU7/66HH3UHSDUH<RXU0DLO6HUYHUIRU7/6RQ
SDJH IRUPRUHLQIRUPDWLRQ
 &KDQJH'160;HQWULHVWRURXWH\RXUPDLOWUDIILFWRWKHHPDLOSURWHFWLRQ
VHUYLFHIRUDGRPDLQ6HH(GLWD'RPDLQRQSDJH IRUPRUHLQIRUPDWLRQ

(YHQWV
7KH'HOLYHU\0DQDJHU&RQQHFWLRQ0DQDJHUDQG6SRRO0DQDJHUDOOKDYHWUDIILF
SDWWHUQVWKDWWULJJHUHYHQWV$QHYHQWLVWKHWLPHDQGGDWHDVVRFLDWHGZLWKD
VLJQLILFDQWVHUYLFHUHDFWLRQWRPDLOVHUYHURUWUDIILFFRQGLWLRQV UDQJLQJIURP
VHUYHUVEHLQJXQDYDLODEOHWRQHWZRUNEDVHGDWWDFNV 

&RQILJXULQJ,QERXQG6HUYHUV



(YHQWVFDQWULJJHUSURDFWLYHUHVSRQVHVWKDWLQFOXGHVHQGLQJRXWDOHUWVEORFNLQJ
DWWDFNVHQDEOLQJDIDLORYHUVHUYHURUHQJDJLQJVSRROLQJ6HH $GPLQLVWUDWRU
$OHUWVRQSDJH IRUPRUHLQIRUPDWLRQRQFRQILJXULQJDOHUWV

(YHQW'HILQLWLRQV
:KDWDUHWKHGLIIHUHQWHYHQWVDQGZKDWGRWKH\PHDQ")ROORZLQJLVWKHOLVWRI
HYHQWVWKHFRPSRQHQWVWKH\DUHDVVRFLDWHGZLWKDQGWKHDFWLRQVWRWDNHIRUHDFK
HYHQW)RUPRUHLQIRUPDWLRQRQWKHHYHQWVVHHWKHFKDSWHUVRQ&RQQHFWLRQ
0DQDJHU'HOLYHU\0DQDJHUDQG6SRRO0DQDJHU
$GPLQLVWUDWRUVFDQUHFHLYHDOHUWV WKURXJKHPDLOWH[WPHVVDJHRUSDJHU ZKHQ
WKHVHHYHQWVRFFXU:HVWURQJO\UHFRPPHQGWKDW\RXVHWDOHUWVIRUFULWLFDO'HOLYHU\
0DQDJHUHYHQWV6HH6HWWLQJ8S$OHUWVRQSDJH IRUPRUHLQIRUPDWLRQ+HUH
DUHGHILQLWLRQVRIDOO(YHQWW\SHV
'LUHFWRU\
+DUYHVW
$WWDFN

$'LUHFWRU\+DUYHVW$WWDFNLVDVHULHVRIGHOLYHU\DWWHPSWVE\
RQH,3WKDWUHVXOWVLQHUURUV<RXUHPDLOVHUYHUUHVSRQGVWR
HDFKUHTXHVWLVVXLQJSRWHQWLDOO\WKRXVDQGVRIHUURUV
&RPSRQHQW&RQQHFWLRQ0DQDJHU &RQQHFWLRQ0DQDJHURQ
SDJH 
$FWLRQ&RQQHFWLRQ0DQDJHUFDQWHPSRUDULO\EORFNWKHVRXUFH
,3$OHUWVFDQEHVHQW1RDFWLRQLVUHTXLUHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6SDP$WWDFN

$6SDP$WWDFNLVDEDUUDJHRIVSDPPHVVDJHVIURPRQH,3
DGGUHVVGHWHFWHGE\XVHUVZLWKVSDPILOWHULQJHQDEOHG
&RPSRQHQW&RQQHFWLRQ0DQDJHU &RQQHFWLRQ0DQDJHURQ
SDJH 
$FWLRQ&RQQHFWLRQ0DQDJHUFDQWHPSRUDULO\EORFNWKHVRXUFH
,3$OHUWVFDQEHVHQW1RDFWLRQLVUHTXLUHG

9LUXV
2XWEUHDN

$9LUXV2XWEUHDNLVDODUJHTXDQWLW\RIYLUXVODGHQPHVVDJHV
IURPRQH,3DGGUHVVGHWHFWHGE\XVHUVZLWKYLUXVILOWHULQJ
HQDEOHG
&RPSRQHQW&RQQHFWLRQ0DQDJHU &RQQHFWLRQ0DQDJHURQ
SDJH 
$FWLRQ&RQQHFWLRQ0DQDJHUFDQWHPSRUDULO\EORFNWKHVRXUFH
,3$OHUWVFDQEHVHQW1RDFWLRQLVUHTXLUHG

0DLOERPE

$PDLOERPELVDGHQLDORIVHUYLFHDWWDFNZKHUHPDQ\NE
PHVVDJHVDUHVHQWIURPDVLQJOH,3WR\RXUVHUYHU V
&RPSRQHQW&RQQHFWLRQ0DQDJHU &RQQHFWLRQ0DQDJHURQ
SDJH 
$FWLRQ&RQQHFWLRQ0DQDJHUFDQWHPSRUDULO\EORFNWKHVRXUFH
,3$OHUWVFDQEHVHQW1RDFWLRQLVUHTXLUHG

(PDLO+RVW
'RZQ

2QHPDLOVHUYHULVXQUHDFKDEOHRUQRWUHVSRQGLQJ2WKHU
SULPDU\RUIDLORYHUVHUYHUVDUHUHVSRQGLQJ
&RPSRQHQW'HOLYHU\0DQDJHU
$FWLRQ'HOLYHU\0DQDJHUDWWHPSWVGHOLYHU\IRUHDFKQHZ
FRQQHFWLRQ,IWKHFRQQHFWLRQIDLOVFRQQHFWLRQVDUHDWWHPSWHG
WRRWKHUSULPDU\VHUYHUVDQGWKHQWRIDLORYHUVHUYHUV$OHUWVFDQ
EHVHQW<RXVKRXOGLQYHVWLJDWHWKLVLVVXHVHHWKH'HOLYHU\
0DQDJHUWURXEOHVKRRWLQJVHFWLRQIRUGHWDLOV

2UJ'RZQ

$OOPDLOVHUYHUVDVVRFLDWHGZLWKDQHPDLOFRQILJDUHGRZQ
&RPSRQHQW'HOLYHU\0DQDJHU 'HOLYHU\0DQDJHURQ
SDJH 
$FWLRQ6SRRO0DQDJHUGHOD\WLPHUVWDUWV,ISURORQJHG
VSRROLQJWULJJHUV$OHUWVFDQEHVHQW<RXVKRXOGLQYHVWLJDWH
WKHLVVXHVHHWKH'HOLYHU\0DQDJHUWURXEOHVKRRWLQJVHFWLRQIRU
GHWDLOV

6SRROLQJ

6SRROLQLWLDWHG
&RPSRQHQW6SRRO0DQDJHU 6SRRO0DQDJHURQSDJH 
$FWLRQ1RQHZFRQQHFWLRQVDUHDWWHPSWHGWRVHUYHUVXQWLO
VSRROLVIXOORUXQWLO\RXKDYHVXVSHQGHGVSRROLQJ$OHUWVFDQEH
VHQW<RXVKRXOGLQYHVWLJDWHDQGXQVSRRODVDSSURSULDWH

&RQILJXULQJ,QERXQG6HUYHUV



9LHZLQJ(YHQW'HWDLOV
(PDLODGPLQLVWUDWRUVZKRWDNHDGYDQWDJHRIDXWRPDWHG&RQQHFWLRQ0DQDJHU
LQWHUYHQWLRQVDQGRWKHU,QERXQG6HUYHUVHYHQWVUHTXLUHLQVLJKWLQWRWKH
LQWHUYHQWLRQDQGHIIHFWLYHQHVVRIWKHDFWLRQVWDNHQE\WKHHPDLOSURWHFWLRQVHUYLFH

 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWDQHPDLOFRQILJIURPWKH&KRRVH2UJ
PHQX
 &OLFNWKH,QERXQG6HUYHUVWDE
 6HOHFWWKH0DQDJHUDVVRFLDWHGZLWKWKHHYHQW &RQQHFWLRQ0DQDJHU'HOLYHU\
0DQDJHURU6SRRO0DQDJHU RUFOLFNWKH(YHQWVOLQNIRUDFFHVVWRDOOW\SHVRI
HYHQWV
 7KHOLVWRIHYHQWVFDQHYHQEHVRUWHGE\W\SHGDWHVRXUFH,3RULPSDFW&OLFN
DQ\RIWKHFROXPQKHDGHUVWRVRUWWKHOLVWE\WKDWFDWHJRU\7RVRUWRUVHDUFK
IRUHYHQWVWKDWKDGWKHJUHDWHVWLPSDFWVHOHFWPHVVDJHV2YHURU
DQGVHDUFK7KLVHOLPLQDWHVDOOWKHORZLPSDFWHYHQWVDQGOHDYHVRQO\
WKHRQHVRYHUWKHYDOXHWKDW\RXVHOHFWHG
1RWH,WLVQRWXQFRPPRQIRUDQRUJDQL]DWLRQHVSHFLDOO\DQ,QWHUQHW6HUYLFH

3URYLGHUWRUHFHLYHDKLJKQXPEHURI'LUHFWRU\+DUYHVW$WWDFNVWKRXVDQGVD
GD\8SWRHYHQWVDUHGLVSOD\HGDQGVHDUFKHVDQGVRUWVDUHUXQDJDLQVW
WKHHQWLUHSRSXODWLRQRIHYHQWV
 &OLFNWKH(YHQW,'QXPEHUWRVHHWKH(YHQWGHWDLOV

(YHQW)LHOGV
(YHQWVDUHFRPSRVHGRIWKHIROORZLQJILHOGV
(,'

8QLTXH,'QXPEHUIRUWKH(YHQW
7KH(,'LVWKHHDVLHVWZD\WRGLIIHUHQWLDWHGLIIHUHQW
HYHQWVZKHQWKHUHDUHPXOWLSOHVRIWKHVDPHW\SH
RUWKDWDSSO\WRWKHVDPH,3ZLWKLQWKHVDPH(YHQW
WLPHSHULRG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(YHQW7\SH

7KHW\SHRIHYHQWZKLFKFDQEH6SDP$WWDFN9LUXV
2XWEUHDN'LUHFWRU\+DUYHVW$WWDFN0DLOERPE0DLO
6HUYHU'RZQ2UJ'RZQ
6HHWKHFKDSWHUVRQ&RQQHFWLRQ0DQDJHU'HOLYHU\
0DQDJHUDQG6SRRO0DQDJHUIRUGHWDLOVRQWKH
GLIIHUHQW(YHQWVDVVRFLDWHG

%HJLQ7LPH

7KHWLPHWKDWWKHHYHQWVWDUWHG

(QG7LPH

7KHWLPHWKHHYHQWHQGHG
7KLVLVOLVWHGRQO\DIWHUWKHHYHQWKDVHQGHGDQGLV
YHULILHG)RUH[DPSOHLQWKHFDVHZKHUHWKHUHLVDQ
2UJ'RZQ(YHQWDQGWKHHPDLOSURWHFWLRQVHUYLFHLV
VSRROLQJ6SRROLQJVWRUHVLQFRPLQJWUDIILFLQDVSRRO
ILOHDQGGRHVQRWDWWHPSWVHUYHUGHOLYHU\6LQFHWKH
HPDLOSURWHFWLRQVHUYLFHGRHVQRWPDUNWKHHYHQW
FRPSOHWHXQWLODIWHUDVXFFHVVIXOGHOLYHU\WRWKH
VHUYHULWGRHVQRWFRPSOHWHXQWLODIWHUWKHVSRROLV
IXOORUKDVEHHQRWKHUZLVHGLVDEOHG

,3$GGUHVV

)RUDWWDFNVWKLVLVWKH,3DGGUHVVRIWKHRIIHQGLQJ
DWWDFNHU)RUDQ(PDLO+RVW'RZQHYHQWWKH
DVVRFLDWHG,3LVWKHGRZQPDLOVHUYHU
7KHUHLVQR,3DVVRFLDWHGZLWK2UJ'RZQHYHQWV

0HVVDJHV

)RUDQDWWDFNWKHQXPEHURIPHVVDJHVEORFNHGE\
WKHDXWRPDWLFDWWDFNEORFN
7KHEORFNSUHYHQWVQHZFRQQHFWLRQVIURPWKH
DWWDFNHUIURPEHLQJHVWDEOLVKHG6LQFHWKLV
KDSSHQVEHIRUHUHFHLYLQJGHWDLOVDERXWVSHFLILF
PHVVDJHVWKLVVWDWLVWLFLVJHQHUDOO\YHU\ORZLWRQO\
DSSOLHVWRPHVVDJHVZLWKLQWKHFRQQHFWLRQWKDW
WULJJHUHGWKHDWWDFNUHVSRQVH

$FWLRQV7DNHQ

7KHDFWLRQVWDNHQE\WKHHPDLOSURWHFWLRQVHUYLFH
ZKHQWKHHYHQWZDVGHWHFWHG
7KHSRVVLEOHDFWLRQVLQFOXGHHPDLOLQJDOHUWVWR
DGPLQLVWUDWRUVWULJJHULQJDQDXWRPDWLFDWWDFN
EORFNDQGHQDEOLQJVSRROLQJ

7URXEOHVKRRWLQJ,QERXQG6HUYHUV
:K\LVWKHUHQR$GG(PDLO&RQILJOLQNQH[WWRWKHRUJZKHUH,ZDQWWRFUHDWHDQ
HPDLOFRQILJ"

7KHUHLVRQO\DQ$GG(PDLO&RQILJOLQNQH[WWR$FFRXQWRUJDQL]DWLRQV7\SLFDOO\
RYHURIWKHWLPH HPDLOFRQILJVDUHVXERUJVRI\RXU$FFRXQWRUJ

&RQILJXULQJ,QERXQG6HUYHUV



7UDQVSRUW/D\HU6HFXULW\ 7/6
7UDQVSRUW/D\HU6HFXULW\ 7/6 LVDSURWRFROWKDWHQFU\SWVDQGGHOLYHUVPDLO
VHFXUHO\7UDQVSRUW/D\HU6HFXULW\LVDQLQGXVWU\ZLGHEHVWHIIRUWVWDQGDUGEDVHG
RQ6HFXUH6RFNHWV/D\HU 66/ WHFKQRORJ\
7UDQVSRUW/D\HU6HFXULW\LVDQRSWLRQDOIHDWXUH)RUPRUHLQIRUPDWLRQRQWKH
IHDWXUHVLQFOXGHGLQ\RXUVHUYLFHSDFNDJHFRQWDFW\RXUDFFRXQWPDQDJHURU
YHQGRU
7KHPHVVDJHVHFXULW\VHUYLFHLQFOXGHVVHYHUDO7/6DQGHQFU\SWLRQRSWLRQV

,QERXQG7/6(QFU\SWLRQRIPDLOIURPRXWVLGHVHQGHUVWR\RXUVHUYHU7KH
ILUVWVWHSRIPDLO IURPWKHVHQGHUWRWKHPHVVDJHVHFXULW\VHUYLFH LVDOZD\V
HQFU\SWHGLISRVVLEOH0DLOLQWKHQH[WVWHS IURPWKHPHVVDJHVHFXULW\VHUYLFH
WR\RX LVHQFU\SWHGDFFRUGLQJWR\RXUVHWWLQJV

2XWERXQG7/6(QFU\SWLRQRIPDLOIURP\RXUVHUYHUWRRXWVLGHVHUYHUV8VLQJ
WKLVRSWLRQUHTXLUHVWKDW\RXVHWXS\RXURXWERXQGPDLOWRURXWHWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFHZKLFKUHTXLUHVDGGLWLRQDOFRQILJXUDWLRQ6HH
&RQILJXULQJ2XWERXQG6HUYHUVRQSDJH IRUPRUHLQIRUPDWLRQRQ
2XWERXQG6HUYLFHV

3ROLF\(QIRUFHG7/6'RPDLQ6SHFLILF6HWWLQJIRU,QERXQG7/67KLVLVDQ
RSWLRQDOIHDWXUHDQGLVQRWLQFOXGHGZLWKDOOSURGXFWEXQGOHV3ROLF\(QIRUFHG
7/6LVFRQILJXUHGRQWKHVDPHSDJHDVRWKHU7/6VHWWLQJVLILWLVDYDLODEOH
)RUPRUHLQIRUPDWLRQVHH$ERXW3ROLF\(QIRUFHG7/6RQSDJH DQG6HW
8S3ROLF\(QIRUFHG7/6RQSDJH 

0HVVDJH(QFU\SWLRQ3DUWRI(QFU\SWLRQ6HUYLFHV8VLQJWKLVRSWLRQUHTXLUHV
WKDW\RXVHWXS\RXURXWERXQGPDLOWRURXWHWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFHZKLFKUHTXLUHVDGGLWLRQDOFRQILJXUDWLRQ7KLVIHDWXUHLVFRQILJXUHGLQ
WKH(QFU\SWLRQ6HWWLQJVSDJH)RUPRUHLQIRUPDWLRQVHHWKH(QFU\SWLRQ
6HUYLFHV$GPLQLVWUDWLRQ*XLGH

7UDQVSRUW/D\HU6HFXULW\IRU,QERXQG0DLO
'HSHQGLQJRQWKHOHYHORISURWHFWLRQ\RXKDYHSXUFKDVHG\RXPD\EHDEOHWR
HQDEOH7UDQVSRUW/D\HU6HFXULW\ 7/6 DSURWRFROWKDWHQFU\SWVDQGGHOLYHUVPDLO
VHFXUHO\7/6FRQQHFWLRQVDUHDYDLODEOHIRUERWKLQERXQGDQGRXWERXQGPDLO
WUDIILF
)RULQIRUPDWLRQRQKRZWRVHWXS7/6ZLWKLQERXQGPDLOVHH6HWWLQJ8S,QERXQG
7/6RQSDJH 
7KLVVHFWLRQSURYLGHVDWHFKQLFDORYHUYLHZRIKRZ7/6ZRUNVRQ\RXULQERXQG
PDLOGHOLYHU\DQGGHVFULEHVKRZWRFRQILJXUH7/6LQWKH$GPLQLVWUDWLRQ&RQVROH
7UDQVSRUW/D\HU6HFXULW\ 7/6 DSURWRFROWKDWHQFU\SWVDQGGHOLYHUVPDLO
VHFXUHO\KHOSVSUHYHQWHDYHVGURSSLQJDQGVSRRILQJ PHVVDJHIRUJHU\ EHWZHHQ
PDLOVHUYHUV7/6LVDVWDQGDUGVEDVHGSURWRFROEDVHGRQ6HFXUH6RFNHWV/D\HU
66/ 7/6LVUDSLGO\EHLQJDGRSWHGDVWKHVWDQGDUGIRUVHFXUHHPDLO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHSURWRFROXVHVFU\SWRJUDSK\WRSURYLGHHQGSRLQWDXWKHQWLFDWLRQDQG
FRPPXQLFDWLRQVSULYDF\RYHUWKH,QWHUQHW7/6LVWKHHPDLOHTXLYDOHQWRI+7736
IRUZHEFRPPXQLFDWLRQVDQGKDVVLPLODUVWUHQJWKVDQGZHDNQHVVHV
7KHNH\IHDWXUHVRI7/6DUH

(QFU\SWHGPHVVDJHV
7/6XVHV3XEOLF.H\,QIUDVWUXFWXUH 3., WRHQFU\SWPHVVDJHVIURPPDLO
VHUYHUWRPDLOVHUYHU7KLVHQFU\SWLRQPDNHVLWPRUHGLIILFXOWIRUKDFNHUVWR
LQWHUFHSWDQGUHDGPHVVDJHV

$XWKHQWLFDWLRQ
7/6VXSSRUWVWKHXVHRIGLJLWDOFHUWLILFDWHVWRDXWKHQWLFDWHWKHUHFHLYLQJ
VHUYHUV$XWKHQWLFDWLRQRIVHQGLQJVHUYHUVLVRSWLRQDO7KLVSURFHVVYHULILHV
WKDWWKHUHFHLYHUV RUVHQGHUV DUHZKRWKH\VD\WKH\DUHZKLFKKHOSVWR
SUHYHQWVSRRILQJ

([SDQGHGHQFU\SWLRQRSWLRQVDUHDYDLODEOHLI\RXUHTXLUHIXUWKHUVHFXULW\)RUPRUH
LQIRUPDWLRQDERXWWKHVHSURGXFWVVHHWKH(QFU\SWLRQ0DQDJHU$GPLQLVWUDWLRQ
*XLGH

+RZ,QERXQG7/6:RUNV
1RWH,QGHVFULSWLRQVRIFRQQHFWLRQVWKLVGRFXPHQWVXVHVWKHWHUP7/6WRUHIHUWR

WKHIXOOWHFKQLFDOGHILQLWLRQVHFXUH6073RYHU7UDQVSRUW/D\HU6HFXULW\
)RULQERXQGPDLOWUDIILFWKHHPDLOSURWHFWLRQVHUYLFHDFWVDVDSUR[\EHWZHHQWKH
VHQGLQJVHUYHUDQG\RXUPDLOVHUYHU,QERXQGPHVVDJHVDUHUHFHLYHGWKURXJKWZR
VHSDUDWH6073FRQQHFWLRQV7KHILUVWFRQQHFWLRQLVIURPWKHVHQGLQJVHUYHUWRWKH
HPDLOSURWHFWLRQVHUYLFH7KHVHFRQGFRQQHFWLRQLVIURPWKHHPDLOSURWHFWLRQ
VHUYLFHWR\RXUPDLOVHUYHU

&RQILJXULQJ,QERXQG6HUYHUV



7KLVGLDJUDPVKRZVWKHIORZRI7/6PHVVDJHVEHWZHHQVHUYHUV

6WDJH7KHVHQGLQJVHUYHUVHQGVDPHVVDJHYLD7/6WRWKHHPDLOSURWHFWLRQ
VHUYLFHZKLFKDOZD\VDFFHSWV7/6PHVVDJHVDQGSURFHVVWKHPDFFRUGLQJWR
WKH7/6SURWRFRO7KHPHVVDJHLVHQFU\SWHGIURPWKHVHQGLQJVHUYHUWRWKH
HPDLOSURWHFWLRQVHUYLFH

6WDJH<RXFDQFKRRVHZKHWKHUWKHFRQQHFWLRQIURPWKHHPDLOSURWHFWLRQ
VHUYLFHWR\RXUPDLOVHUYHUFRQQHFWLRQXVHV7/6
,IDPDLOVHUYHUVHQGVD7/6HQFU\SWHGPHVVDJHDQG\RXUPDLOVHUYHUKDV
7/6HQDEOHG\RXUHFHLYHD7/6HQFU\SWHGPHVVDJH

<RXPD\FKRRVHQRWWRXVH7/6LI\RXUPDLOVHUYHULVQRW7/6HQDEOHG<RX
UHFHLYHWKHPHVVDJHIURPWKHHPDLOSURWHFWLRQVHUYLFHXQHQFU\SWHGYLD6073
1R7/6LQLWLDWHGPHVVDJHVDUHORVWRUERXQFHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0HVVDJH3URFHVVLQJDQG(QFU\SWLRQ
7KHIROORZLQJGHVFULEHVPHVVDJHIORZHQFU\SWLRQDQGPHVVDJHILOWHULQJIRU
LQFRPLQJ7/6FRQQHFWLRQV 1RWHWKLVLVDKLJKOHYHORYHUYLHZSOHDVHVHHWKH
7/6VSHFLILFDWLRQ5)&RURWKHUWHFKQLFDOUHIHUHQFHIRUWKHFRPSOHWHGDWD
IORZ 

 7KHVHQGLQJVHUYHULQLWLDWHVD7/6FRQQHFWLRQZLWKWKHHPDLOSURWHFWLRQ
VHUYLFH 7/6KDQGVKDNHZLWKWKHHPDLOSURWHFWLRQVHUYLFHXVLQJWKH(6073
STARTTLSFRPPDQG 
 ,IWKHVHQGLQJVHUYHUDWWHPSWVD7/6FRQQHFWLRQWKHHPDLOSURWHFWLRQVHUYLFH
VHQGVWKHFHUWLILFDWHLQIRUPDWLRQSXEOLFNH\DQGHQFU\SWLRQVSHFLILFDWLRQVWR
WKHVHQGLQJVHUYHU

&RQILJXULQJ,QERXQG6HUYHUV



 :KLOHNHHSLQJWKHFRQQHFWLRQRSHQZLWKWKHVHQGHUWKHHPDLOSURWHFWLRQ
VHUYLFHHVWDEOLVKHVD7/6FRQQHFWLRQZLWK\RXUPDLOVHUYHU<RXUPDLOVHUYHU
PXVWEH7/6HQDEOHG
1RWH,I\RXUPDLOVHUYHULVQRW7/6HQDEOHGDQ6073FRQQHFWLRQFDQEH

HVWDEOLVKHGDQGWKHPHVVDJHLVGHOLYHUHGXQHQFU\SWHG7KLVLVEDVHGRQ\RXU
7/6VHWWLQJV<RXFDQDOVRVHWWKHHPDLOSURWHFWLRQVHUYLFHWRGHIHUDOO
PHVVDJHVLID7/6FRQQHFWLRQIDLOV
 <RXUPDLOVHUYHUVHQGV\RXUFHUWLILFDWHLQIRUPDWLRQ LQFOXGLQJWKHSXEOLFNH\
IRUHQFU\SWLRQ WRWKHHPDLOSURWHFWLRQVHUYLFH
 7KHVHQGLQJVHUYHUHQFU\SWVDQGGHOLYHUVWKHPHVVDJHWRWKHHPDLOSURWHFWLRQ
VHUYLFH
 7KHPHVVDJHLVGHFU\SWHGSURFHVVHGIRUYLUXVHVDQGILOWHUHGEDVHGRQMXQN
PDLOVHWWLQJVDQGHPDLOSROLFLHV VXFKDVPHVVDJHDWWDFKPHQWVDQGFRQWHQW
W\SH 2WKHUWKDQWKHLQLWLDOGHFU\SWLRQILOWHULQJLVLGHQWLFDOWRQRUPDOILOWHULQJ
 7KHPHVVDJHLVHQFU\SWHGDJDLQDQGGHOLYHUHGWR\RXUVHUYHUYLD7/6
$VQRWHGDERYHPHVVDJHVDUHGHFU\SWHGLQPHPRU\IRUYLUXVDQGMXQNPDLO
SURFHVVLQJ,QVRPHLQVWDQFHVPDLOGHOLYHUHGYLD7/6LVVWRUHGXQHQFU\SWHG

6SRROHGPHVVDJHV,QWKHFDVHRIGLVDVWHUUHFRYHU\VSRROPHVVDJHVDUH
VWRUHGXQHQFU\SWHGLQRXUVHFXUHQHWZRUNDQGWKHQHQFU\SWHGZKHQ
GHOLYHUHGIURPVSRROWR\RXUPDLOVHUYHUV

4XDUDQWLQHGPHVVDJHV4XDUDQWLQHGPHVVDJHVDUHVWRUHGXQHQFU\SWHGLQ
RXUVHFXUHQHWZRUNDQGWKHQGHOLYHUHGHQFU\SWHGWR\RXUPDLOVHUYHUZKHQ
GHOLYHUHGIURPWKH0HVVDJH&HQWHU%RWKWKHTXDUDQWLQHVXPPDU\PHVVDJH
OLQNVDQGWKH0HVVDJH&HQWHUDOORZXVHUVWRGLVSOD\WKHPHVVDJHVLQD
EURZVHUYLD+773 QRWVHFXUH 

$VSDUWRI\RXUVHFXULW\SROLF\\RXPD\ZLVKWRGLVDEOHWKHPHVVDJHOLQNVLQWKH
TXDUDQWLQHVXPPDU\DQG0HVVDJH&HQWHU7KLVHQVXUHVHQGWRHQGVHFXUH
GHOLYHU\UHTXLULQJXVHUVWRGHOLYHUPHVVDJHVIURPTXDUDQWLQHVXPPDU\RU
0HVVDJH&HQWHUWRWKHLULQER[HV+RZHYHUVLQFHWKHULVNRIIDOVHO\TXDUDQWLQLQJ
YDOLGHPDLOLVVPDOO\RXPD\FKRRVHWRUHWDLQWKHFRQYHQLHQFHRIYLHZLQJ
PHVVDJHVWKURXJKWKHTXDUDQWLQHVXPPDU\RU0HVVDJH&HQWHU
,I\RXHQDEOH7/6LQWKHDGPLQLVWUDWLYHFRQVROHDQG\RXUPDLOVHUYHULV7/6
HQDEOHGDOOQRWLILFDWLRQVDQGDOHUWVDUHGHOLYHUHGYLD7/6

$XWKHQWLFDWLRQDQG&HUWLILFDWHV
<RXQHHGDGLJLWDOFHUWLILFDWHWKDWLQFOXGHVSXEOLFDQGSULYDWHNH\VVRWKDW\RXU
PDLOVHUYHUFDQHVWDEOLVK7/6FRQQHFWLRQVDQGHQFU\SWGHFU\SWPHVVDJHV7KLV
FHUWLILFDWHFDQEHDQDXWKRULW\VLJQHGFHUWLILFDWHRUDVHOIVLJQHGFHUWLILFDWH<RXU
FHUWLILFDWHLVXVHGRQO\WRQHJRWLDWHHQFU\SWLRQEHWZHHQWKHPDLOVHUYHUVDQGQRW
WRSHUIRUPDQ\GLVSRVLWLRQEDVHGWKHLQIRUPDWLRQLQWKHFHUWLILFDWH
<RXUXVHUVGRQRWQHHGWRFRQILJXUHDQ\FHUWLILFDWHVRQWKHLUPDLOFOLHQWVWRVXSSRUW
7/6



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)ROORZLQJLVDGHVFULSWLRQRIFHUWLILFDWHSURFHVVLQJLQLQFRPLQJ7/6PDLO
WUDQVDFWLRQV



7/6WUDIILFLVGHOLYHUHGWRWKHHPDLOSURWHFWLRQVHUYLFHXVLQJDXWKRULW\
VLJQHGFHUWLILFDWHV

:KHQWKHHPDLOSURWHFWLRQVHUYLFHSURFHVVHV\RXULQFRPLQJPHVVDJHVWKH
VHQGLQJPDLOVHUYHUUHFHLYHVD*RRJOHFHUWLILFDWHWKDWUHIHUHQFHVDZLOGFDUG
VHUYHU SVPWSFRP ZKLFKUHSUHVHQWVWKHHPDLOSURWHFWLRQVHUYLFHVHUYHUV
,WLVSRVVLEOHWRHPSOR\HQFU\SWLRQXSWRWKHELWOHYHO WKHKLJKHVWOHYHO
FRPPHUFLDOO\DYDLODEOH 


7/6WUDIILFGHOLYHUHGIURPWKHHPDLOSURWHFWLRQVHUYLFHWR\RXUVHUYHULV
HQFU\SWHGXVLQJ\RXUFHUWLILFDWH

)RU7/6FRQQHFWLRQVEHWZHHQWKHHPDLOSURWHFWLRQVHUYLFHDQG\RXUVHUYHU
\RXPD\XVHHLWKHUVHOIVLJQHGRUDXWKRULW\VLJQHGFHUWLILFDWHV7KHW\SHRI
FHUWLILFDWHGRHVQWDIIHFWGHOLYHU\WKHHPDLOSURWHFWLRQVHUYLFHXVHV\RXU
FHUWLILFDWHWRQHJRWLDWHWKHHQFU\SWLRQEHWZHHQWKHWZRVHUYHUVDQGGRHVQRW
SHUIRUPDQ\GLVSRVLWLRQEDVHGRQWKHLQIRUPDWLRQLQWKHFHUWLILFDWH
7/6HQFU\SWHGPHVVDJHVRUPHVVDJHVVHQWIURPDQDXWKRULW\VLJQHGFHUWLILFDWH
RQO\LPSO\WKDWWKHVHQGHUVDUHZKRWKH\VD\WKH\DUH0HVVDJHVVHQWYLD7/6DUH
QRWQHFHVVDULO\OHVVOLNHO\WRFRQWDLQYLUXVHVRUEHMXQNPDLO

$XWKHQWLFDWLRQ5HVWULFWLRQV
7KHPDMRULW\RIFXUUHQW7/6LPSOHPHQWDWLRQVSURYLGHHQFU\SWHGWUDQVDFWLRQVEXW
GRQRWHQIRUFHYDOLGDWLRQRIDXWKHQWLFDWLRQ0DLOVHUYHUVFDQEHFRQILJXUHGWR
SURFHVVPHVVDJHVEDVHGRQFHUWLILFDWHW\SH DXWKRULW\VLJQHGYVVHOIVLJQHG 
VWDWXV IRUH[DPSOHH[SLUHGRUUHYRNHG RURWKHUFHUWLILFDWHLQIRUPDWLRQ:LWK
7/6PDLOVHUYHUVFDQRQO\VWRSRUGHQ\PHVVDJHVEDVHGRQFHUWLILFDWHVWDWXVRU
LQIRUPDWLRQDQGPRVWVHUYHUVGRQRWLPSRVHWKHVHUHVWULFWLRQV
,IWKHVHQGLQJGRPDLQUHVWULFWV7/6WUDIILFEDVHGRQWKHUHFHLYLQJVHUYHUV
FHUWLILFDWH IRUH[DPSOHGHIHUULQJPDLOWUDIILFLIWKHGRPDLQLQWKHFHUWLILFDWHGRHV
QRWPDWFKWKHUHFLSLHQWVGRPDLQ \RXQHHGWRLQIRUPWKHVHQGHUWKDW\RXUPDLO
WUDIILFSUHVHQWVDVHFXULW\FHUWLILFDWHIURPWKHHPDLOSURWHFWLRQVHUYLFH7KLVVKRXOG
SUHYHQWPDLOIURPEHLQJKHOGLIWKHVHQGLQJVHUYHUH[SHFWVDFHUWLILFDWHUHIHUHQFLQJ
\RXUGRPDLQRURUJDQL]DWLRQ

&RQILJXULQJ,QERXQG6HUYHUV



2WKHU)RUPVRI(PDLO(QFU\SWLRQ
,QDGGLWLRQWR7/6HDUOLHUIRUPVRI66/EDVHGHPDLOVHFXULW\DUHDOVRVXSSRUWHG
:KHQ7/6LVHQDEOHGWKHHPDLOSURWHFWLRQVHUYLFHDWWHPSWVWRFRQQHFWZLWK7/6
ILUVWEXWLIWKLVLVQRWDYDLODEOHHDUOLHUYHUVLRQVRI66/HPDLOVHFXULW\DUHXVHG
LQFOXGLQJ66/DQG66/

0DLO6HUYHU3HUIRUPDQFHZLWK7/6
,I\RXFKRRVHWRHQDEOH7/6RQ\RXUPDLOVHUYHU\RXPD\H[SHULHQFHD
SHUIRUPDQFHGHFUHDVH<RXUVHUYHUPXVWHVWDEOLVKDQHQFU\SWHGVHVVLRQIRUHDFK
7/6FRQQHFWLRQZKLFKWDNHVDIHZPRUHSURFHVVLQJF\FOHVWKDQHVWDEOLVKLQJDQ
XQHQFU\SWHGVHVVLRQ,QDGGLWLRQQHWZRUNEDQGZLGWKPD\EHDIIHFWHGEHFDXVHRI
WKHDGGLWLRQDOGDWDLQWKH7/6KDQGVKDNH7KHSHUIRUPDQFHLPSDFWFRXOGEH
DSSUR[LPDWHO\PLOOLVHFRQGVSHUPHVVDJHDFWXDOSHUIRUPDQFHGHSHQGVRQ
\RXUVHUYHUFRQILJXUDWLRQDQGWKHDPRXQWRILQFRPLQJPHVVDJHV,QPRVWFDVHV
WKLVGLIIHUHQFHZRQWEHQRWLFHDEOHWR\RXUXVHUV,IWKHUHDUHSHUIRUPDQFHLVVXHV
\RXPD\DGMXVWWKH7/6VHWWLQJVWKURXJKWKH$GPLQLVWUDWLRQ&RQVROH VHH
&RQILJXUH7/6IRU,QERXQG6HUYHUVRQSDJH  

6HWWLQJ8S,QERXQG7/6
6HWWLQJXSLQERXQG7/6LQYROYHVWKHVHVWHSV

3UHSDUH\RXUPDLOVHUYHUIRU7/6

7HVW<RXU0DLO6HUYHUV7/6&RQILJXUDWLRQ

&RQILJXUH7/6IRULQERXQGVHUYHUVLQWKH$GPLQLVWUDWLRQ&RQVROH

(DFKVWHSLVGHVFULEHGLQGHWDLOEHORZ
2QWKHVDPHSDJHDVLQERXQG7/6\RXFDQDOVRFRQILJXUHLQERXQG3ROLF\
(QIRUFHG7/6)RUPRUHLQIRUPDWLRQDERXW3ROLFH(QIRUFHG7/6VHH$ERXW
3ROLF\(QIRUFHG7/6RQSDJH 
)ROORZWKHVHVWHSVWRVHWXSLQERXQG7/6RQHDFKPDLOVHUYHU\RXZDQWWR
FRQILJXUH

3UHSDUH<RXU0DLO6HUYHUIRU7/6
(QDEOLQJ7/6GHOLYHU\UHTXLUHVHQDEOLQJ7/6RQ\RXUPDLOVHUYHU)ROORZLQJDUH
WKHVWHSVUHTXLUHG




7XUQRQ7/6IRU2XWERXQGVHUYLFHLQWKHHPDLOSURWHFWLRQVHUYLFH6HH
6HWWLQJ8S2XWERXQG7/6RQSDJH IRUFRQILJXUDWLRQVWHSV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXRQO\QHHGWRWXUQRQ7/6IRU2XWERXQGLI\RXURXWJRLQJPDLOLVGHOLYHUHG
WKURXJKWKH2XWERXQGVHUYLFH
:$51,1*<RXPXVWWXUQRQ7/6IRU2XWERXQGVHUYLFHLQWKH$GPLQLVWUDWLRQ

&RQVROHEHIRUHHQDEOLQJ7/6RQ\RXUPDLOVHUYHU
6RPHPDLOVHUYHUVVSHFLILFDOO\0LFURVRIW([FKDQJHGHIHU\RXU
RXWJRLQJPDLOLI7/6LVHQDEOHGILUVW,I\RXILQGWKDWPHVVDJHVDUHTXHXHGEH
VXUHWKDW7/6LVGLVDEOHGRQ\RXUPDLOVHUYHUWKHQWXUQRQ7/6LQWKH
$GPLQLVWUDWLRQ&RQVROHDQGHQDEOH7/6RQ\RXUPDLOVHUYHU
6LPLODUO\WRWXUQRII7/6IRURXWERXQGVHUYLFH\RXPXVWGLVDEOH7/6RQ
([FKDQJHEHIRUHPDNLQJFKDQJHVWRWKH2XWERXQG7/6VHWWLQJVLQWKH
$GPLQLVWUDWLRQ&RQVROH


2EWDLQDFHUWLILFDWHIURPDFRPPHUFLDOFHUWLILFDWHDXWKRULW\RUFUHDWHDVHOI
VLJQHGFHUWLILFDWHIRUHQFU\SWLRQSXUSRVHV

7RREWDLQRUFUHDWHDFHUWLILFDWHFRQWDFWDQDSSURSULDWHVHFXULW\YHQGRUDVWKH
HPDLOSURWHFWLRQVHUYLFHGRHVQRWSURYLGHWRROVIRUREWDLQLQJRUFUHDWLQJD
FHUWLILFDWH0RUHLQIRUPDWLRQRQWKLVPD\EHDYDLODEOHWKURXJKVXSSRUW


,QVWDOOWKHFHUWLILFDWHDQGHQDEOH7/6RQ\RXUPDLOVHUYHU

,PSRUWDQW7/6VXSSRUWUHTXLUHVWKDW\RXLQVWDOO\RXUFHUWLILFDWHDQGFRQILJXUH
7/6RQ\RXUPDLOVHUYHU7KLVSURFHGXUHPD\UHTXLUHVRPHUHVHDUFKDQG
WHFKQLFDOFRQILJXUDWLRQXSRQ\RXUSDUW3OHDVHFRQVXOW\RXUPDLOVHUYHU
GRFXPHQWDWLRQIRULQIRUPDWLRQRQHQDEOLQJ7/6
)XUWKHULQIRUPDWLRQIRUFRQILJXULQJWKHPRVWFRPPRQPDLOVHUYHUVPD\EH
DYDLODEOHWKURXJKVXSSRUW)RUIXUWKHULQIRUPDWLRQFRQVXOWGRFXPHQWDWLRQDQG
VXSSRUWIRU\RXUPDLOVHUYHU

7HVW<RXU0DLO6HUYHUV7/6&RQILJXUDWLRQ
<RXFDQFKHFNLI\RXUPDLOVHUYHUZLOODFFHSW7/6FRQQHFWLRQVE\XVLQJWHOQHWIURP
\RXUPDLOVHUYHUWRWKHVHUYHUVRIWZDUHLWVHOI \RXW\SHWKHFRPPDQGVLQbold
WH[W 
> telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
220 mail.domain.com
Wed, 08 Feb 2007 08:05:03 -0700 (PDT)
> ehlo localhost
250-mail.domain.com Hello localhost [127.0.0.1],
pleased to meet you
250-STARTTLS
> starttls
220 2.0.0 Ready to start TLS

,I\RXKDYHRWKHU(6073RSWLRQVHQDEOHG\RXZLOOVHHPRUHOLQHVWKDWVWDUWZLWK
250-OPTIONNAMEDQGQRWRQO\250-STARTTLS2QFH\RXUHFHLYHDVHULHV
UHVSRQVHWR\RXUstarttlsFRPPDQGWKLVFRQILUPVWKDW\RXUPDLOVHUYHUZLOO
DFFHSW7/6FRQQHFWLRQV

&RQILJXULQJ,QERXQG6HUYHUV



)RUGHWDLOVYHULI\LQJZKHWKHUDPHVVDJHZDVWUDQVPLWWHGYLD7/6VHH5HFHLYHG
+HDGHU)LHOGRQSDJH 
<RXFDQDOVRYLHZDUHSRUWRI7/6DFWLYLW\ZLWK\RXUVHUYLFH6HH7/65HSRUWVRQ
SDJH IRUPRUHLQIRUPDWLRQ

&RQILJXUH7/6IRU,QERXQG6HUYHUV
)ROORZLQJLVWKHSURFHGXUHWRHQDEOH7/6FRQQHFWLRQVIRULQERXQGHPDLO7/6
FRQQHFWLRQVDUHFRQILJXUHGRQHDFKHPDLOFRQILJ
%\GHIDXOW7/6LQERXQGVXSSRUWLVWXUQHGRII
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFN,QERXQG6HUYHUV!7/6

 ,QWKH,QERXQG7/6SDJHFKRRVHDQHPDLOVHUYHUFRQILJIURPWKH&KRRVH2UJ
SXOOGRZQOLVW
 &KRRVHDVHWWLQJIRU7/6GHOLYHU\IURPWKHHPDLOSURWHFWLRQVHUYLFHWR\RXU
PDLOVHUYHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)ROORZLQJDUHGHVFULSWLRQVRIHDFKGHOLYHU\RSWLRQ

6HQGRQO\6073

1R7/6FRQQHFWLRQVIURPWKHHPDLOSURWHFWLRQVHUYLFHWR\RXUVHUYHU,QRWKHU
ZRUGVWKLVLVWKHRIIVHWWLQJ,IDPHVVDJHLVVHQWYLD7/6LWLVUHFHLYHGE\
WKHHPDLOSURWHFWLRQVHUYLFHLQHQFU\SWHGIRUPEXWGHOLYHUHGWR\RXUVHUYHU
XQHQFU\SWHGYLD6073

6HQGE\6073RU7/6

,IDPHVVDJHLVVHQWYLD7/6WKHHPDLOSURWHFWLRQVHUYLFHGHOLYHUVWKH
PHVVDJHYLD7/6WR\RXUVHUYHULISRVVLEOHEXWRWKHUZLVHGHOLYHUVE\6073,I
WKHPHVVDJHLVVHQWYLD6073WKHHPDLOSURWHFWLRQVHUYLFHGHOLYHUVWKH
PHVVDJHYLD6073WR\RXUVHUYHUVRWKHPHVVDJHLVGHOLYHUHGWRPDWFKWKH
VHQGHUVSUHIHUHQFHLISRVVLEOH7KLVLVWKHUHFRPPHQGHGVHWWLQJ,WHQVXUHV
HQGWRHQG7/6FRQQHFWLRQVDQGWKHLPSDFWWR\RXUVHUYHUSHUIRUPDQFHLV
UHODWLYHO\ORZ

6HQGE\7/6LISRVVLEOH

&RQILJXULQJ,QERXQG6HUYHUV



$OOPHVVDJHVDUHGHOLYHUHGIURPWKHHPDLOSURWHFWLRQVHUYLFHWR\RXUPDLO
VHUYHUXVLQJ7/6LISRVVLEOH5HFLSLHQWVHUYHUVWKDWGRQRWVXSSRUW7/6
UHFHLYHWKHLUPDLOYLD60730HVVDJHVZKHWKHUVHQWYLD6073RU7/6DUH
HQFU\SWHGDQGVHQWYLD7/6IURPWKHHPDLOSURWHFWLRQVHUYLFH
7KLVVHWWLQJLVQRWUHFRPPHQGHGEHFDXVHRIWKHSRVVLELOLW\RIKLJKORDGRQ
\RXUVHUYHU%HFDXVHWKH7/6SURWRFROXVHVHQFU\SWLRQ\RXUPDLOVHUYHUPXVW
FRPPXQLFDWHWRVHWXSWKHHQFU\SWLRQDQGGHFU\SWHYHU\SDFNHWUHFHLYHGIURP
HDFK6073FRQQHFWLRQ7KLVLPSDFWVVHUYHUSHUIRUPDQFH

6HQGE\7/62QO\

6HQGDOOPHVVDJHVE\7/60DLOVHQWWRUHFLSLHQWVHUYHUVWKDWGRQRWVXSSRUW
7/6ZLOOEHGHIHUUHG7KLVLPSDFWVVHUYHUSHUIRUPDQFH

 &OLFN6DYH5HSHDWWKHSURFHVVIRUDQ\DGGLWLRQDOHPDLOFRQILJV

$ERXW3ROLF\(QIRUFHG7/6
7KHPHVVDJHVHFXULW\VHUYLFHLQFOXGHV7UDQVSRUW/D\HU6HFXULW\ 7/6 
IXQFWLRQDOLW\ZKLFKFDQEHDSSOLHGWRDOOPDLOWUDIILF3ROLF\(QIRUFHG7/6H[SDQGV
WKLVIXQFWLRQDOLW\E\DOORZLQJGRPDLQEDVHGFRQWURORI7/6<RXFDQXVH3ROLF\
(QIRUFHG7/6WRVHWXSDFXVWRPHQFU\SWLRQSROLF\WRVHQGDQGUHFHLYHIRUVSHFLILF
GRPDLQV)RULQVWDQFH\RXFRXOGFRQILJXUH3ROLF\(QIRUFHG7/6VRWKDWDOOPDLO
VHQWWRDSDUWQHUZLOOEHHQFU\SWHGZLWK7/6DQGZLOOERXQFHLIWKHSDUWQHUV7/6
HQFU\SWLRQVWRSVZRUNLQJ
:KHQ\RXVSHFLI\HQFU\SWLRQIRUDVSHFLILFVHQGHURUUHFLSLHQW\RXFDQEHVXUH
WKDWWKHVHFRQQHFWLRQVDUHDOZD\VHQFU\SWHG,I3ROLF\(QIRUFHG7/6FDQQRW
HVWDEOLVKD7/6FRQQHFWLRQWRWKHRWKHUVHUYHUWKHPHVVDJHZLOOEHGHIHUUHGDQG
QRPDLOZLOOEHVHQW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)HDWXUHVDQG%HQHILWV
3ROLF\(QIRUFHG7/6SURYLGHVWKHIROORZLQJEHQHILWV

6XSSRUWIRU7UDQVSRUW/D\HU6HFXULW\ 7/6 HQFU\SWLRQRIHPDLO0DLOLV


HQFU\SWHGEHIRUHGHOLYHU\EDVHGRQ\RXU7/6VHWWLQJV<RXFDQVHW3ROLF\
(QIRUFHG7/6WRERXQFHPHVVDJHVZKLFKFDQQRWEHHQFU\SWHGRUWRDOORZ
QRQVHFXUHPDLOWUDQVPLVVLRQ

$ELOLW\WRFRQILJXUHVHFXULW\VHWWLQJVVHSDUDWHO\IRUVSHFLILFGRPDLQV<RXFDQ
QDPHVSHFLILFGRPDLQVZKLFKZLOOUHFHLYHDGGLWLRQDOVHFXULW\'RPDLQEDVHG
7/6LVVHWIRUHDFKPDLOVHUYHUVHSDUDWHO\

7/6FRQILJXUDWLRQIRULQERXQGDQGRXWERXQGPDLO3ROLF\(QIRUFHG7/6FDQEH
FRQILJXUHGIRULQERXQGPDLODQGRXWERXQGPDLOVHSDUDWHO\

$ELOLW\WRYHULI\FHUWLILFDWHVWRSUHYHQWPDOIRUPHGFHUWLILFDWHVRUGRPDLQ
VSRRILQJ

$ELOLW\WRVHQGDOHUWHPDLOVWRDGPLQLVWUDWRUVZKHQ3ROLF\(QIRUFHG7/6
ERXQFHVDPHVVDJH

5HTXLUHPHQWV
3ROLF\(QIRUFHG7/6LVVHWXSVHSDUDWHO\IRULQERXQGDQGRXWERXQGPDLO
7RVHWXS3ROLF\(QIRUFHG7/6IRULQERXQGRURXWERXQGPDLOUHTXLUHVWKH
IROORZLQJ

6XSSRUWRQ\RXUPDLOVHUYHUIRU7UDQVSRUW/D\HU6HFXULW\ 7/6 

$GPLQLVWUDWLRQ&RQVROHUHDGDQGZULWHSHUPLVVLRQVIRU,QERXQG7UDQVSRUW
6HFXULW\RQWKHHPDLOFRQILJOHYHO

7RVHWXS3ROLF\(QIRUFHG7/6IRURXWERXQGPDLOUHTXLUHVWKHIROORZLQJ

6XSSRUWRQ\RXUPDLOVHUYHUIRU7UDQVSRUW/D\HU6HFXULW\ 7/6 

$GPLQLVWUDWLRQ&RQVROHUHDGDQGZULWHSHUPLVVLRQVIRU2XWERXQG7UDQVSRUW
6HFXULW\DQG2XWERXQG6HUYHU0DQDJHPHQWRQWKHHPDLOFRQILJOHYHO

6XSSRUWRQ\RXUVHUYHUIRU2XWERXQG6HUYLFHV

6HWWLQJXS7/6RQ\RXUVHUYHUHQVXUHVWKDW\RXUFRQILGHQWLDOHPDLOLVVHFXUH
WKURXJKRXWWUDQVPLVVLRQ)RULQIRUPDWLRQRQLPSOHPHQWLQJ7/6RQ\RXUPDLO
VHUYHUFKHFN\RXUPDLOVHUYHUGRFXPHQWDWLRQ,I\RXDUHXVLQJPXOWLSOHVHUYHUV
HQDEOH7/6RQHDFKVHUYHUWKDWURXWHVPDLOWRWKHHPDLOSURWHFWLRQVHUYLFH
)RUPRUHLQIRUPDWLRQDERXW7UDQVSRUW/D\HU6HFXULW\LQWKH$GPLQLVWUDWLRQ
&RQVROHVHH7UDQVSRUW/D\HU6HFXULW\ 7/6 RQSDJH 
)RUPRUHLQIRUPDWLRQDERXWRWKHU(QFU\SWLRQ6HUYLFHVVHH(QFU\SWLRQ6HUYLFHV
$GPLQLVWUDWLRQ*XLGH
)RULQVWUXFWLRQVRQKRZWRURXWH\RXURXWERXQGPDLOWKURXJK2XWERXQG6HUYLFHV
VHHWKH2XWERXQG6HUYLFHV&RQILJXUDWLRQ*XLGH

&RQILJXULQJ,QERXQG6HUYHUV



+RZ3ROLF\(QIRUFHG7/6:RUNV
)ROORZLQJLVDQRYHUYLHZRIWKHGDWDIORZRI3ROLF\(QIRUFHG7/63ROLF\(QIRUFHG
7/6KDQGOHVLQERXQGDQGRXWERXQGPDLOIORZVHSDUDWHO\

,QERXQG3ROLF\(QIRUFHG7/60DLO)ORZ
,I\RXKDYH3ROLF\(QIRUFHG7/6HQDEOHGIRULQERXQGPDLOVSHFLI\DOLVWRIVHQGLQJ
GRPDLQV0DLOIURPWKHVHGRPDLQVZLOOEHHQFU\SWHGZKLOHRWKHUGRPDLQVXVH
\RXUQRUPDO7/6UXOHV
)RULQERXQGPDLOWUDIILFWKHHPDLOSURWHFWLRQVHUYLFHDFWVDVDSUR[\EHWZHHQWKH
VHQGLQJVHUYHUDQG\RXUPDLOVHUYHU,QERXQGPHVVDJHVDUHUHFHLYHGWKURXJKWZR
VHSDUDWH6073FRQQHFWLRQV7KHILUVWFRQQHFWLRQLVIURPWKHVHQGLQJVHUYHUWRWKH
HPDLOSURWHFWLRQVHUYLFH7KHVHFRQGFRQQHFWLRQLVIURPWKHHPDLOSURWHFWLRQ
VHUYLFHWR\RXUPDLOVHUYHU
7KLVGLDJUDPVKRZVWKHIORZRI7/6PHVVDJHVEHWZHHQVHUYHUV

6WDJH7KHVHQGLQJVHUYHUVHQGVDPHVVDJHYLD7/6WRWKHHPDLOSURWHFWLRQ
VHUYLFHZKLFKZLOODOZD\VDFFHSW7/6PHVVDJHVDQGSURFHVVWKHPDFFRUGLQJ
WRWKH7/6SURWRFRO7KHPHVVDJHLVHQFU\SWHGIURPWKHVHQGLQJVHUYHUWRWKH
HPDLOSURWHFWLRQVHUYLFH

6WDJH$7/6FRQQHFWLRQLVDWWHPSWHGEHWZHHQWKHHPDLOSURWHFWLRQVHUYLFH
DQG\RXUUHFHLYLQJPDLOVHUYHU,ID7/6FRQQHFWLRQLVQRWSRVVLEOHWKHHPDLO
SURWHFWLRQVHUYLFHZLOOHLWKHUGHIHUWKHPHVVDJHRUVHQGWKHPHVVDJH
XQHQFU\SWHGGHSHQGLQJRQ\RXUVHWWLQJV
:LWKRXW3ROLF\(QIRUFHG7/6\RXFDQVHWWKHHPDLOSURWHFWLRQVHUYLFHWRGHIHU
DOOPHVVDJHVLI7/6LVQRWSRVVLEOHRUWRGHOLYHUWKHP
:LWK3ROLF\(QIRUFHG7/6\RXFDQQDPHVSHFLILFVHQGHUGRPDLQVZKLFKPXVW
EHHQFU\SWHG,IDPHVVDJHIURPRQHRIWKHVHGRPDLQVFDQQRWEHHQFU\SWHG
ZLWK7/6LWZLOODOZD\VEHGHIHUUHG
7KHGHIHUUDOPHVVDJHIRULQERXQGPHVVDJHVLV
451 STARTTLS is required for this sender - psmtp



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHGHIHUUDOLVKDQGOHGE\WKHVHQGLQJVHUYHU0RVWVHQGLQJVHUYHUVZLOO
FRQWLQXHWRDWWHPSWWRVHQGWKHPHVVDJHIRUXSWRILYHGD\V
$VQRWHGDERYHPHVVDJHVDUHGHFU\SWHGLQPHPRU\IRUYLUXVDQGMXQNPDLO
SURFHVVLQJWKHQHQFU\SWHGDJDLQZKHQVHQWWR\RX,QVRPHLQVWDQFHVPDLO
GHOLYHUHGYLD7/6LVVWRUHGXQHQFU\SWHG

6SRROHGPDLO,QWKHFDVHRIGLVDVWHUUHFRYHU\VSRROPHVVDJHVDUHVWRUHG
XQHQFU\SWHGLQRXUVHFXUHQHWZRUNDQGWKHQHQFU\SWHGZKHQGHOLYHUHGIURP
VSRROWR\RXUPDLOVHUYHUV

4XDUDQWLQHGPHVVDJHV4XDUDQWLQHGPHVVDJHVDUHVWRUHGXQHQFU\SWHGLQ
RXUVHFXUHQHWZRUNDQGWKHQGHOLYHUHGHQFU\SWHGWR\RXUPDLOVHUYHUZKHQ
GHOLYHUHGIURPWKH0HVVDJH&HQWHU%RWKWKHTXDUDQWLQHVXPPDU\PHVVDJH
OLQNVDQGWKH0HVVDJH&HQWHUDOORZXVHUVWRGLVSOD\WKHPHVVDJHVLQD
EURZVHUYLD+773 QRWVHFXUH 

$VSDUWRI\RXUVHFXULW\SROLF\\RXPD\ZLVKWRGLVDEOHWKHPHVVDJHOLQNVLQWKH
TXDUDQWLQHVXPPDU\DQG0HVVDJH&HQWHU7KLVZLOOHQVXUHHQGWRHQGVHFXUH
GHOLYHU\UHTXLULQJXVHUVWRGHOLYHUPHVVDJHVIURPTXDUDQWLQHVXPPDU\RU
0HVVDJH&HQWHUWRWKHLULQER[HV+RZHYHUVLQFHWKHULVNRIIDOVHO\TXDUDQWLQLQJ
YDOLGHPDLOLVVPDOO\RXPD\FKRRVHWRUHWDLQWKHFRQYHQLHQFHRIYLHZLQJ
PHVVDJHVWKURXJKWKHTXDUDQWLQHVXPPDU\RU0HVVDJH&HQWHU

2XWERXQG3ROLF\(QIRUFHG7/60DLO)ORZ
,I\RXKDYH3ROLF\(QIRUFHG7/6HQDEOHGIRURXWERXQGPDLO\RXFDQVSHFLI\DOLVW
RIVHQGLQJGRPDLQV0DLOWRWKHVHGRPDLQVZLOODOZD\VEHHQFU\SWHG)RU
RXWERXQGPDLOWUDIILFWKHHPDLOSURWHFWLRQVHUYLFHDFWVDVDSUR[\EHWZHHQWKH
\RXUPDLOVHUYHUDQGWKHUHFHLYLQJVHUYHU
7KLVGLDJUDPVKRZVWKHIORZRI7/6PHVVDJHVEHWZHHQVHUYHUV

6WDJH7KHILUVWFRQQHFWLRQLVIURP\RXUPDLOVHUYHUWRWKHHPDLOSURWHFWLRQ
VHUYLFH<RXFDQFKRRVHZKHWKHUWKLVFRQQHFWLRQXVHV7/6

6WDJH7KHVHFRQGFRQQHFWLRQLVIURPWKHHPDLOSURWHFWLRQVHUYLFHWRWKH
UHFHLYLQJPDLOVHUYHU,IWKHH[DFWUHFLSLHQWGRPDLQLVLQ\RXUOLVWRIGRPDLQVIRU
2XWERXQG7/6E\5HFLSLHQW'RPDLQWKHRXWERXQGVHFXULW\VHUYLFHZLOO
FRQQHFWYLD7/6WRWKHUHFHLYLQJPDLOVHUYHU

&RQILJXULQJ,QERXQG6HUYHUV



,IWKHUHFLSLHQWGRPDLQLVVHWXSIRU3ROLF\(QIRUFHG7/6DQG7/6LVQRW
DYDLODEOHWKHIROORZLQJGHIHUUDOPHVVDJHIRURXWERXQGPHVVDJHVLVVHQW
451 Recipient does not support STARTTLS - psmtp

7KHGHIHUUDOLVKDQGOHGE\\RXUVHUYHU0RVWVHQGLQJVHUYHUVZLOOFRQWLQXHWR
DWWHPSWWRVHQGWKHPHVVDJHIRUXSWRILYHGD\V
2XWERXQGPDLOVHQWWRDGRPDLQWKDWH[DFWO\PDWFKHVRQHRQWKHRXWERXQGVHQGHU
OLVWZLOODOZD\VEHVHQWYLD7/6LQWKHVHFRQGVWHS7KH3ROLF\(QIRUFHG7/6
VHWWLQJVRYHUULGHVWDQGDUG7/6VHWWLQJIRUWKDWHPDLOFRQILJRUJDQL]DWLRQIRUWKHVH
GRPDLQV
,I\RXKDYHVHWXS&HUWLILFDWH9DOLGDWLRQ3ROLF\(QIRUFHG7/6ZLOOGURSWKHVHFRQG
FRQQHFWLRQDQGVHQGDQHUURULIWKHUHFLSLHQWVFHUWLILFDWHGRHVQRWPHHW\RXU
YDOLGDWLRQUHTXLUHPHQWV6HH&HUWLILFDWH9DOLGDWLRQRQSDJH IRUPRUH
LQIRUPDWLRQ

0DLO%HWZHHQ0HVVDJH6HFXULW\6HUYLFH&XVWRPHUV
,IWZRGRPDLQVERWKXVHWKHPHVVDJHVHFXULW\VHUYLFH3ROLF\(QIRUFHG7/6ZLOO
HQIRUFH7/6RQERWKKRSVRIWKHMRXUQH\LQFOXGLQJWKRVHKRSVZKHUH7/6VHWWLQJV
ZRXOGQRWQRUPDOO\DSSO\
,IHLWKHUSDUW\KDV3ROLF\(QIRUFHG7/6IRUWKHRWKHUGRPDLQWKHPHVVDJHVHFXULW\
VHUYLFHZLOOGHIHUPHVVDJHVLIWKHRWKHUGRPDLQXVHVDQ6073VHVVLRQLQVWHDGRI
7/6
7KLVDGGHGSURWHFWLRQDSSOLHVRQO\WRGRPDLQVXVLQJWKHPHVVDJHVHFXULW\
VHUYLFH,WGRHVQRWDSSO\WRGLVWDQWKRSVRIRWKHUPDLOUHOD\VHUYHUV

6HW8S3ROLF\(QIRUFHG7/6
6HWXS,QERXQG7/6E\6HQGHU'RPDLQ

 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKH,QERXQG6HUYHUVWDE6HOHFW\RXU
HPDLOFRQILJRUJDQL]DWLRQDQGFOLFNWKH7/6OLQN
 ,I7/6LVVHWWR6HQGRQO\6073FKDQJHLWWRDOORZ7/67KHUHFRPPHQGHG
VHWWLQJLV6073RU7/66HH7UDQVSRUW/D\HU6HFXULW\ 7/6 RQSDJH 
IRUPRUHLQIRUPDWLRQRQ7/6VHWWLQJV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 6FUROOWRWKH,QERXQG7/6E\6HQGHU'RPDLQVHFWLRQDWWKHERWWRPRIWKH
SDJH,I\RXGRQRWVHHWKLVVHFWLRQ\RXGRQRWKDYH3ROLF\(QIRUFHG7/6
HQDEOHG&RQWDFW\RXUDFFRXQWUHSUHVHQWDWLYHIRULQIRUPDWLRQ

 (QWHUWKHGRPDLQQDPH\RXZLVKWRVHWDV7/6RQO\7\SHWKHH[DFWGRPDLQ
QDPHZLOGFDUGVDQGVXEGRPDLQVDUHQRWVXSSRUWHG
 &OLFN$GG7KHFKDQJHWDNHVHIIHFWLPPHGLDWHO\
 5HFRPPHQGHG(QDEOH7/6$OHUWVVR\RXZLOOEHQRWLILHGLIDSUREOHPRFFXUV
6HH7/6$OHUWVRQSDJH IRUPRUHLQIRUPDWLRQ
7RUHPRYHRQHRUPRUHGRPDLQVFKHFNWKHGRPDLQV\RXZLVKWRGHOHWHDQGFOLFN
'HOHWH6HOHFWHG7KHFKDQJHVWDNHHIIHFWLPPHGLDWHO\
6HWXS2XWERXQG7/6E\5HFLSLHQW'RPDLQ

%HIRUH\RXFDQXVH2XWERXQG7/6E\5HFLSLHQW'RPDLQVHW\RXUPDLOVHUYHUWR
URXWHRXWERXQGPDLOWKURXJKWKHHPDLOSURWHFWLRQVHUYLFHDQGHQDEOH7/6RQ\RXU
PDLOVHUYHU6HH$ERXW3ROLF\(QIRUFHG7/6RQSDJH IRUPRUHLQIRUPDWLRQ
DERXWUHTXLUHPHQWV
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKH2XWERXQG6HUYHUVWDE6HOHFW\RXU
HPDLOFRQILJRUJDQL]DWLRQDQGFOLFNWKH7/6OLQN
 ,I7/6LVVHWWR$FFHSWRQO\6073RU6HQGRQO\6073FKDQJH\RXU
VHWWLQJVWRDOORZ7/67KHUHFRPPHQGHGVHWWLQJLV6073RU7/66HH
7UDQVSRUW/D\HU6HFXULW\IRU2XWERXQG0DLORQSDJH IRUPRUH
LQIRUPDWLRQRQRXWERXQG7/6VHWWLQJV

&RQILJXULQJ,QERXQG6HUYHUV



 6FUROOWRWKH2XWERXQG7/6E\6HQGHU'RPDLQVHFWLRQDWWKHERWWRPRIWKH
SDJH,I\RXGRQRWVHHWKLVVHFWLRQ\RXGRQRWKDYH3ROLF\(QIRUFHG7/6
HQDEOHG&RQWDFW\RXUDFFRXQWUHSUHVHQWDWLYHIRULQIRUPDWLRQ

 (QWHUWKHGRPDLQQDPH\RXZLVKWRVHWDV7/6RQO\7\SHWKHH[DFWGRPDLQ
QDPH:LOGFDUGVDQGVXEGRPDLQVDUHQRWVXSSRUWHGHDFKVXEGRPDLQPXVW
EHDGGHGVHSDUDWHO\
 &OLFN$GG7KHFKDQJHWDNHVHIIHFWLPPHGLDWHO\
 2SWLRQDO6HW&HUWLILFDWH9DOLGDWLRQ7KHGHIDXOWVHWWLQJ(QFU\SWLRQ2QO\
VKRXOGEHVXIILFLHQWIRUPRVWGRPDLQVEXW\RXFDQYDOLGDWHWKHUHFLSLHQWV
FHUWLILFDWHE\FKDQJLQJWKLVVHWWLQJWR9HULI\&HUWLILFDWH7UXVW&KHFNRU
'RPDLQ&KHFN)RUPRUHLQIRUPDWLRQVHH&HUWLILFDWH9DOLGDWLRQRQ
SDJH 
 5HFRPPHQGHG(QDEOH7/6$OHUWVVR\RXZLOOEHQRWLILHGLIDSUREOHPRFFXUV
6HH7/6$OHUWVRQSDJH IRUPRUHLQIRUPDWLRQ
7RUHPRYHDGRPDLQVHOHFWWKHGRPDLQ\RXZLVKWRGHOHWHDQGFOLFN5HPRYH7KH
FKDQJHWDNHVHIIHFWLPPHGLDWHO\
3ROLF\(QIRUFHG7/6ZLWK0XOWLSOH(PDLO&RQILJ2UJDQL]DWLRQV

,I\RXKDYHPXOWLSOH(PDLO&RQILJRUJDQL]DWLRQVIRUGLIIHUHQWPDLOVHUYHUVFRQVLGHU
XVLQJWKHVDPH7/6DQG3ROLF\(QIRUFHG7/6VHWWLQJVIRUPDLOVHUYHUDVDEHVW
SUDFWLFH2WKHUZLVH\RXPD\VHHVXUSULVLQJGHIHUUDOPHVVDJHV
3ROLF\(QIRUFHG7/6IRURXWERXQGPHVVDJHVLVEDVHGRQWKHVHQGHUVHPDLO
DGGUHVVQRWWKHVHQGHUVVHUYHU,I\RXKDYHPXOWLSOHPDLOVHUYHUVWKDWVKDUH
XVHUVLQWKHVDPHGRPDLQWKRVHXVHUVZLOOKDYHGLIIHUHQW7/6SROLFLHVZKLFKPD\
FDXVHXQH[SHFWHGGHIHUUDOV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&HUWLILFDWH9DOLGDWLRQ
&HUWLILFDWH9DOLGDWLRQLVDQDGYDQFHGIHDWXUHIRUDGPLQLVWUDWRUVZKRQHHGWRYHULI\
7/6FHUWLILFDWHVWRDYRLGPDOIRUPHGRUVSRRIHGFHUWLILFDWHV:KHQRXWERXQGPDLO
LVVHQWWRDGRPDLQWKDWLVFRQILJXUHGIRU&HUWLILFDWH9DOLGDWLRQ3ROLF\(QIRUFHG
7/6YHULILHVWKHIRUPDWVRXUFHDQGGRPDLQRIWKHFHUWLILFDWH<RXFDQVSHFLI\
GLIIHUHQWYDOLGDWLRQVHWWLQJVIRUHDFKGRPDLQ
6HWXS&HUWLILFDWH9DOLGDWLRQIRUHDFKGRPDLQRQWKH2XWERXQG7/6VHWWLQJVSDJH
XQGHUWKHKHDGLQJ'RPDLQ6SHFLILF6HWWLQJIRU2XWERXQG7/6

7RVHWXS&HUWLILFDWH9DOLGDWLRQ

 *RWR2XWERXQG7/6VHWWLQJVLQWKH$GPLQLVWUDWLRQ&RQVROH
 ,IWKHGRPDLQLVQRWDOUHDG\OLVWHGLQ3ROLF\(QIRUFHG7/6DGGWKHUHFLSLHQW
GRPDLQWR3ROLF\(QIRUFHG7/6
 8QGHU'RPDLQ6SHFLILF6HWWLQJIRU2XWERXQG7/6VHW7/6&HUWLILFDWLRQWR
WKHDSSURSULDWHVHWWLQJDQGFOLFN6DYH6HOHFWHG

6FRSHRI&HUWLILFDWH9DOLGDWLRQ
&HUWLILFDWH9DOLGDWLRQH[DPLQHV66/FHUWLILFDWHVWRYHULI\DUHFLSLHQWVLGHQWLW\7KH
VWDQGDUGWKDWGHILQHV7/65)&VWDWHVFOHDUO\WKDWWKHSRVVLELOLW\RIPXOWLSOH
KRSVGXULQJHPDLOGHOLYHU\PDNHV7/6FHUWLILFDWHVXQVXLWDEOHIRUDXWKHQWLFDWLQJD
VHQGHU
VLGHQWLW\ LQERXQGPHVVDJHV 
7RFRPSO\ZLWKWKHVWDQGDUG&HUWLILFDWH9DOLGDWLRQDXWKHQWLFDWHVWKHUHFLSLHQWV
LGHQWLW\IRURQO\RXWERXQG3ROLF\(QIRUFHG7/6&HUWLILFDWH9DOLGDWLRQLVQRWXVHG
IRULQERXQGPDLOEHFDXVHWKH5)&VWDQGDUGVGRQRWVXSSRUWWKLVXVH

&RQILJXULQJ,QERXQG6HUYHUV



&HUWLILFDWH9DOLGDWLRQ6HWWLQJV
&HUWLILFDWH9HULILFDWLRQLVDSRZHUIXOWRROWRSURWHFW\RXUVHFXUHFRQQHFWLRQIURP
VSRRILQJDQGLQYDOLGFHUWLILFDWHV+RZHYHULWDOVRZLOOLQWHUUXSWPDLOIORZLIWKH
UHFLSLHQWVFHUWLILFDWHLVQRWVHWXSFRUUHFWO\,ISURWHFWLRQIURPVSRRILQJDQGLQYDOLG
FHUWLILFDWHVLVQRWDPDMRUFRQFHUQXVH(QFU\SW2QO\8VH&HUWLILFDWH9HULILFDWLRQLI
\RXZLVKWRVHWXSUHJXODURQJRLQJVHFXUHFRQQHFWLRQVZLWKDVSHFLILFSDUWQHUIRU
H[WUHPHO\VHQVLWLYHLQIRUPDWLRQ
1RWH,I\RXVHWXS&HUWLILFDWH9DOLGDWLRQEHVXUHWRVHWXS7/6$OHUWVDVZHOOVR

\RXZLOONQRZLIDSUREOHPRFFXUV)RUPRUHLQIRUPDWLRQVHH7/6$OHUWVRQ
SDJH 
&HUWLILFDWH9DOLGDWLRQVHWWLQJVDUHGHVFULEHGEHORZ
7/6&HUWLILFDWLRQ

'HVFULSWLRQ

(QFU\SW2QO\

%HKDYLRU3ROLF\(QIRUFHG7/6REWDLQVWKHNH\V
IURPWKH6HUYHU&HUWLILFDWHH[WUDFWVWKHNH\V
FRPSOHWHVWKH7/6KDQGVKDNHDQGEHJLQVWKH
HQFU\SWHGVHVVLRQ1RIXUWKHUYHULILFDWLRQWDNHV
SODFH(UURUVWKDWSUHYHQWNH\H[WUDFWZLOOUHVXOWLQD
ERXQFHGFRQQHFWLRQEXWDQ\RWKHUFHUWLILFDWH
UHODWHGHUURUVDUHLJQRUHG
5HFRPPHQGDWLRQV7KLVVHWWLQJSURYLGHVWKHPRVW
UHOLDEOHGHOLYHU\RIHQFU\SWHGPDLODQGLV
UHFRPPHQGHGLQPRVWFDVHV8VHLI\RXZLVKWR
DOORZD7/6FRQQHFWLRQHYHQZLWKPDOIRUPHGRURXW
RIGDWHFHUWLILFDWHV7KLVVHWWLQJDOORZVHQFU\SWHG
FRPPXQLFDWLRQHYHQLIWKHUHFLSLHQWVFHUWLILFDWHLV
LQYDOLGDVORQJDVWKHFHUWLILFDWHLVIXQFWLRQDO

9HULI\&HUW

%HKDYLRU&RQILUPWKDWWKHFHUWLILFDWHKDVSURSHU
IRUPDQGV\QWD[(QVXUHVWKDWFHUWLILFDWHVDUHYDOLG
EXWSURYLGHVQRSURWHFWLRQDJDLQVWVSRRILQJ3ROLF\
(QIRUFHG7/6HQGVWKHVHVVLRQLIDQ\FHUWLILFDWH
HUURUVRFFXUEXWDOORZVDQRXWRIGDWHFHUWLILFDWH
VHOIVLJQHGFHUWLILFDWHRUFHUWLILFDWHIURPDQ
XQNQRZQWUXVW
5HFRPPHQGDWLRQV7KLVVHWWLQJFDQEHXVHGWR
GHWHFWDQ\SUREOHPVZLWKWKH7/6FHUWLILFDWH,I\RX
ZLVKWREORFNPDOIRUPHGFHUWLILFDWHVDQGGHWHFWDQ\
FHUWLILFDWHSUREOHPVXVHWKLVVHWWLQJ7KLVVHWWLQJ
SURYLGHVLQFUHDVHGYHULILFDWLRQEXWPD\VWRSVRPH
RXWERXQGPDLO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7/6&HUWLILFDWLRQ

'HVFULSWLRQ

&KHFN7UXVW

%HKDYLRU,QDGGLWLRQWRWKHFHUWLILFDWHWHVWVLQ
9HULI\&HUWDOVRYHULILHVWKDWWKHFHUWLILFDWHLVIURPD
NQRZQYDOLG&HUWLILFDWH$XWKRULW\'RHVQRWDOORZD
VHOIVLJQHGFHUWLILFDWHRUFHUWLILFDWHIURPDQ
XQNQRZQWUXVW5HTXLUHVDFRPSOHWHFHUWLILFDWH
FKDLQ:LOODOVREORFNDQ\FHUWLILFDWHOLQNHGWRDQ,3
DGGUHVVLQVWHDGRIDKRVWQDPH(QGVWKHPDLO
VHVVLRQLIWKHWUXVWFKHFNIDLOV
5HFRPPHQGDWLRQV7KLVLVDYHU\VWULQJHQWVHWWLQJ
DQGFDQFDXVHSUREOHPVZLWKRXWERXQGPDLOIORZWR
WKHUHFLSLHQWLIWKHUHFLSLHQWVFHUWLILFDWHLVQRW
SURSHUO\SUHSDUHG&RQWDFW\RXUUHFLSLHQWEHIRUH
\RXXVHWKLVVHWWLQJDQGVHQGDWOHDVWDIHZWULDO
PHVVDJHVWRWHVWWKDWPDLOIORZLVQRWLQWHUUXSWHG
7KLVVHWWLQJSURYLGHVVHFXUHGHOLYHU\DQGSURWHFWLRQ
DJDLQVWVSRRILQJEXWPD\LQWHUUXSWGHOLYHU\LIWKH
FHUWLILFDWHLVQRWVLJQHGSURSHUO\

&KHFN'RPDLQ

%HKDYLRU,QDGGLWLRQWRWKHFHUWLILFDWHWHVWVLQ
9HULI\&HUWDQG&KHFN7UXVWDOVRFRQILUPVWKDWWKH
GRPDLQLQWKHFHUWLILFDWHPDWFKHVWKHGRPDLQRIWKH
VHUYHUKRVW,IWKHUHLVDZLOGFDUGLQWKHGRPDLQ
FHUWLILFDWHWKHUHFLSLHQWVGRPDLQPXVWPDWFKWKH
ZLOGFDUG:LOODOVREORFNDQ\FHUWLILFDWHOLQNHGWRDQ
,3DGGUHVVLQVWHDGRIDKRVWQDPH(QGVWKH
VHVVLRQLIWKHGRPDLQFKHFNIDLOV
5HFRPPHQGDWLRQV7KLVLVWKHPRVWVWULQJHQW
VHWWLQJDQGZLOOFDXVHRXWERXQGPDLOWRIDLOLIWKH
GRPDLQLQWKHFHUWLILFDWHGRHVQRWPDWFKWKHGRPDLQ
RIWKHUHFLSLHQWVPDLOVHUYHU&RQWDFW\RXUUHFLSLHQW
EHIRUH\RXXVHWKLVVHWWLQJDQGVHQGDWOHDVWDIHZ
WULDOPHVVDJHVWRWHVWWKDWPDLOIORZLVQRW
LQWHUUXSWHG%HDZDUHWKDWPLVODEHOHGGRPDLQVLQ
7/6FHUWLILFDWHVDUHQRWXQFRPPRQLI\RXUUHFLSLHQW
LVXVLQJDGLIIHUHQWGRPDLQQDPHLQFHUWLILFDWHVPDLO
IORZZLOOEHLQWHUUXSWHG7KLVVHWWLQJSURYLGHVWKH
PRVWVHFXUHGHOLYHU\DQGSURWHFWLRQDJDLQVW
VSRRILQJEXWKDVDKLJKULVNRIPDLOIORZ
LQWHUUXSWLRQ

&KDQJHWKH'HIDXOW&HUWLILFDWH9DOLGDWLRQ6HWWLQJ
<RXFDQFKDQJHWKHGHIDXOWVHWWLQJDVZHOO:KHQ\RXDGGDQHZGRPDLQWR3ROLF\
(QIRUFHG7/6LWZLOOXVHWKLV&HUWLILFDWH9DOLGDWLRQVHWWLQJ
7RFKDQJHWKHGHIDXOW&HUWLILFDWH9DOLGDWLRQVHWWLQJ

*RWR2XWERXQG7/6VHWWLQJVLQWKH$GPLQLVWUDWLRQ&RQVROH
 8QGHU7/6&HUWLILFDWH9DOLGDWLRQVHOHFWWKHGHIDXOWVHWWLQJ\RXZLVKWRXVH

&RQILJXULQJ,QERXQG6HUYHUV



 &OLFN6DYHDV'HIDXOW

7/6$OHUWV
3ROLF\(QIRUFHG7/6LVLQWHQGHGIRUVHFXUHGEXVLQHVVSDUWQHUVZKRLQWHQGWR
HQFU\SWDOOHPDLOFRPPXQLFDWLRQEHWZHHQWZRSDUWLHV7RSUHYHQWVHFXUH
PHVVDJHVIURPEHLQJWUDQVPLWWHGLQWKHRSHQ3ROLF\(QIRUFHG7/6ZLOOUHIXVH
PHVVDJHVWKDWFRPHIURPVSHFLILHGGRPDLQVZKHQ7/6VHVVLRQVIDLO
7/6$OHUWVLQIRUP\RXUDGPLQLVWUDWRUVZKHQ3ROLF\(QIRUFHG7/6UHMHFWVD
PHVVDJH,ID7/6FRQQHFWLRQIDLOVWKLVPD\LQGLFDWHDSUREOHPZKLFKUHTXLUHV
LPPHGLDWHDGPLQLVWUDWRUDFWLRQ:LWK7/6$OHUWV\RXUDGPLQLVWUDWRUVFDQGHWHFW
DQGFRUUHFWVHFXULW\SUREOHPVLPPHGLDWHO\
7/6$OHUWVDSSO\WRERWKLQERXQGDQGRXWERXQGPHVVDJHV
:$51,1*7/6$OHUWVDUHQRWHQDEOHGE\GHIDXOW<RXPXVWVHWXSWKHPXS

&RQILJXUH7/6$OHUWV
6HWXSPRGLI\RUGLVDEOH7/6$OHUWVLQWKH$GPLQLVWUDWLRQ&RQVROHXVLQJEDWFK
FRPPDQGV
(QDEOH0RGLI\RU'LVDEOH7/6$OHUWV

 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH
 *RWRWKH%DWFKSDJHLQWKH2UJV 8VHUVWDE
 (QWHUWKHIROORZLQJFRPPDQGLQWR6WHSDQGFOLFN6XEPLWMRE
modifyorg <orgname>, tls_notify_admin=<admin>,
tls_notify_on=<interval>
orgnameLVWKHQDPHRI\RXUHPDLOFRQILJRUJDQL]DWLRQ7/6$OHUWVDUHVHWRQ
WKHHPDLOFRQILJOHYHOQRWWKHXVHURUDFFRXQWOHYHO
adminLVWKHHPDLODGGUHVV RUDOLDV RIDQDGPLQLVWUDWRUDFFRXQW<RXFDQXVH

\RXURZQDGGUHVVRUDQRWKHUDGGUHVVLQDQ\GRPDLQDVORQJDVLWLVWKH
DGGUHVVRUDOLDVRIDQDGPLQLVWUDWRUIRUDQ\RUJDQL]DWLRQ
interval VKRZVKRZRIWHQDQDOHUWFDQEHVHQWLQVHFRQGV7KHPLQLPXPLV

 QRPRUHWKDQRQHPHVVDJHSHUVHFRQG DQGWKHPD[LPXPLV QR


PRUHWKDQRQHPHVVDJHSHUGD\ $IWHUD3ROLF\(QIRUFHG7/6SUREOHP
FDXVHVDQDOHUWQRPRUHDOHUWVZLOOEHVHQWIRUWKHWLPHSHULRGVSHFLILHG,Q
PRVWFDVHVDVHFRQGGHIDXOWLVUHFRPPHQGHG7RWXUQRII7/6$OHUWVVHW
WKHLQWHUYDOWR
 &RQILUPWKHYDOXHVE\HQWHULQJWKHIROORZLQJFRPPDQGLQWR6WHSDQG
FOLFNLQJ6XEPLWMRE
displayorg <orgname>



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

orgnameLVWKHQDPHRI\RXUHPDLOFRQILJRUJDQL]DWLRQ

0RGLI\RU'LVDEOH7/6$OHUWV

 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH
 *RWRWKH%DWFKSDJHLQWKH2UJV 8VHUVWDE
 (QWHUWKHIROORZLQJFRPPDQGLQWR6WHSDQGFOLFN6XEPLWMRE
modifyorg <orgname>, tls_notify_admin=<admin>,
tls_notify_on=<interval>
orgname LVWKHQDPHRI\RXUHPDLOFRQILJRUJDQL]DWLRQ7/6$OHUWVDUHVHWRQ
WKHHPDLOFRQILJOHYHOQRWWKHXVHURUDFFRXQWOHYHO
adminLVWKHHPDLODGGUHVV RUDOLDV RIDQHZDGPLQDGGUHVVWRXVH<RXFDQ

XVH\RXURZQDGGUHVVRUDQRWKHUDGGUHVVLQDQ\GRPDLQDVORQJDVLWLVWKH
DGGUHVVRUDOLDVRIDQDGPLQLVWUDWRUIRUDQ\RUJDQL]DWLRQ
interval VKRZVKRZRIWHQDQDOHUWFDQEHVHQWLQVHFRQGV6HWWRWR

GLVDEOH7/6$OHUWV
 &RQILUPWKHYDOXHVE\HQWHULQJWKHIROORZLQJFRPPDQGLQWR6WHSDQG
FOLFNLQJ6XEPLWMRE
displayorg <orgname>
orgname LVWKHQDPHRI\RXUHPDLOFRQILJRUJDQL]DWLRQ

$OHUWV'HVFULSWLRQ
7KHVHQGHURI7/6$OHUWVLV
<yourcompany> Support support@<domain>
yourcompanyLVWKHQDPHRI\RXUFRPSDQ\OLVWHGLQWKH$GPLQVLWUDWLRQ&RQVROH
2UJDQL]DWLRQ*HQHUDO6HWWLQJVdomainLVWKHQDPHRIWKHGRPDLQDIIHFWHG

:KHQ3ROLF\(QIRUFHG7/6EORFNVDQLQERXQGPHVVDJH\RXUDGPLQLVWUDWRUZLOO
VHHWKHIROORZLQJDOHUW

&RQILJXULQJ,QERXQG6HUYHUV



This message is an automated alert from your email protection


service.
Your email protection service was unable to accept messages from
the following domain, because the domain's mail server cannot use
TLS:
<sender domain>
Your Inbound TLS by Domain encryption policy requires this domain
to send messages using TLS. Your email protection service returns
messages from this domain if the domain's mail server cannot
establish a TLS connection with the service.
Recommended action: Contact the email administrator for domain
<sender domain>.

:KHQ3ROLF\(QIRUFHG7/6EORFNVDQRXWERXQGPHVVDJH\RXUDGPLQLVWUDWRUZLOO
VHHWKHIROORZLQJDOHUW
This message is an automated alert from your email protection
service.
Your email protection service was unable to send messages to the
following domain, because the domain's mail server cannot use TLS:
<recipient domain>
Your Outbound TLS by Domain encryption policy requires this domain
to receive messages using TLS. Your email protection service
returns messages sent to this domain if the domain's mail server
cannot establish a TLS connection with the service.
Recommended action: Contact the email administrator for domain
<recipient domain>.

$OHUWVIRUPHVVDJHVEORFNHGLQDGLVWDQWKRS
:KHQ3ROLF\(QIRUFHG7/6EORFNVDQLQERXQGPHVVDJHEHFDXVHRID7/6IDLOXUH
RQDGLVWDQWKRS DPHVVDJHVHQGRXWERXQGWKURXJKWKHHPDLOSURWHFWLRQVHUYLFH
E\DVHQGHUXQDEOHWRHVWDEOLVKD7/6FRQQHFWLRQ \RXUDGPLQLVWUDWRUZLOOVHHWKH
IROORZLQJDOHUW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

This message is an automated alert from your email security


service.
The email security service was unable to accept messages from the
following domain, because the domain's mail server did not
establish a TLS connection:
<sender domain>
Your Inbound TLS by Domain encryption policy requires messages from
this domain be sent using TLS. Your email security service defers
messages if the domain's mail server does not establish a TLS
connection with the service.
Recommended action: Contact the email administrator for the domain
<sender domain>.
If the problem cannot be resolved, you can use the email security
service's Administration Console to delete the encryption policy.
This will allow email from this domain to be received, but without
encryption.

:KHQ3ROLF\(QIRUFHG7/6EORFNVDQRXWERXQGPHVVDJHEHFDXVHRID7/6IDLOXUH
RQDGLVWDQWKRS DPHVVDJHVHQWWRDUHFLSLHQWZKRDOVRXVHVWKHHPDLOSURWHFWLRQ
VHUYLFHZKRFRXOGQRWHVWDEOLVKD7/6FRQQHFWLRQ \RXUDGPLQLVWUDWRUZLOOVHHWKH
IROORZLQJDOHUW
This message is an automated alert from your email security
service.
Your email security service was unable to send messages to the
following domain, because the domain's mail server would not accept
a TLS connection.
<recipient domain>
Your Outbound TLS by Domain encryption policy requires this domain
to receive your messages using TLS. Your email security service
defers the messages if the service cannot establish a TLS
connection with the domain's mail server.
Recommended action: Contact the email administrator for the domain
<recipient domain>.
If the problem cannot be resolved, you can use the email security
service's Administration Console to delete the encryption policy.
This will allow email from this domain to be delivered, but without
encryption.

&RQILJXULQJ,QERXQG6HUYHUV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

&RQQHFWLRQ0DQDJHU

&KDSWHU 

$ERXW&RQQHFWLRQ0DQDJHU
&RQQHFWLRQ0DQDJHUJURXSVDQGDQDO\]HVPHVVDJHFRQWHQWE\FRQQHFWLRQDQG
E\WKH,3DGGUHVVRIWKHVHQGHU%DVHGRQWKHH[SHULHQFHZLWKDWWDFNV
&RQQHFWLRQ0DQDJHUUHFRJQL]HVGLIIHUHQWDWWDFNVDQGFDQDXWRPDWLFDOO\SURWHFW
\RXUPDLOVHUYHUDQGDOHUW\RXZKHQDWWDFNVDUHGHWHFWHG<RXFDQDOVRFRQILJXUH
WKH&RQQHFWLRQ0DQDJHUWREORFNDOOFRQQHFWLRQVIURPDVSHFLILF,3DGGUHVVRUWR
OHWDSDUWLFXODU,3DGGUHVVFRQQHFWHYHQZKHQLWVEHKDYLRUZRXOGQRUPDOO\WULJJHU
DQDWWDFN
&RQQHFWLRQ0DQDJHUKDVWKUHHSDJHV9LHZ(GLWDQG(YHQWV

9LHZSURYLGHVYLVLELOLW\LQWR\RXUPDLOIORZDQGVHUYHUKHDOWK

(GLWDOORZV\RXWRHQDEOHRUGLVDEOHDXWRPDWLFDWWDFNEORFNLQJ

(YHQWVDOORZV\RXWRH[DPLQHLQGLYLGXDODWWDFNV

1RWH&RQQHFWLRQ0DQDJHUVHWWLQJVYDU\EDVHGRQ\RXUSXUFKDVHGIHDWXUHV)RU

VRPHYHUVLRQVRIWKHPHVVDJHVHFXULW\VHUYLFH&RQQHFWLRQ0DQDJHUEORFNVDUH
DOZD\VLQSODFHDQGFDQQRWEHGLVDEOHG)RURWKHUYHUVLRQVLWLVDQRSWLRQDO
IHDWXUH
7KH&RQQHFWLRQ0DQDJHUDXWRPDWLFDOO\EORFNVDQGSUHYHQWVDWWDFNVDQGSURYLGHV
DQLQWHUIDFHWREORFN,3UDQJHVXVLQJDVHOHFWDEOH6073HUURUFRGH,WDOVRDOORZV
\RXWRFRQILJXUHWUXVWHGVHUYHUVZKLFKVKRXOGQRWEHEORFNHGDVDWWDFNHUV

$XWRPDWLFDOO\%ORFNLQJ$WWDFNV
7KH&RQQHFWLRQ0DQDJHUFDQEHFRQILJXUHGWRDXWRPDWLFDOO\EORFNDWWDFNVXVLQJ
WKH(GLWSDJH

&RQQHFWLRQ0DQDJHU



,QRUGHUIRU&RQQHFWLRQ0DQDJHUWRVWRSDQDWWDFNDQDGPLQLVWUDWRUPXVWLQ
DGYDQFHDFWLYDWHWKHVHWWLQJVVHOHFWDVHQVLWLYLW\OHYHOIRUGHWHUPLQLQJWKH
FRQGLWLRQDQGFKRRVHDQDSSURSULDWHFODVVHUURUUHVSRQVH

7\SHVRI$WWDFNV
%DVHGRQELOOLRQVRIPHVVDJHVSURFHVVHGHDFKPRQWKSURILOHVZHUHGHYHORSHG
IRUWKHIROORZLQJIRXUGLIIHUHQWW\SHVRIPDOLFLRXVPDLOVHUYHUDWWDFNV



'LUHFWRU\
+DUYHVW
$WWDFN '+$

'+$UHIHUVWRDQDWWDFNZKHUHWKHDWWDFNHUVHQGVPDQ\6073
rcpt toFRPPDQGVWRDVHUYHULQDQDWWHPSWWRFKHFN
FRPPRQXVHUQDPHVE\EUXWHIRUFH$OWKRXJKLWVDLPLVWR
UHWULHYHDOLVWRIXVHUDGGUHVVHVLWFDQDFWDVD'HQLDORI
6HUYLFH 'R6 DWWDFNE\PDNLQJWKHUHFHLYLQJPDLOVHUYHU
RYHUORDGHGE\UHSO\LQJWRUFSWWRFRPPDQGVLQVWHDGRI
SURFHVVLQJPDLOWUDIILF

(PDLO%RPE

$QHPDLOERPELVD'R6DWWDFNZKHUHDODUJHYROXPHRIHPDLOV
ZLWKDODUJHPHDQPHVVDJHVL]HDUHVHQWIURPDSDUWLFXODU,3
RYHUZKHOPLQJWKHUHFHLYLQJPDLOVHUYHU

6SDP$WWDFN

$VSDPDWWDFNLV'R6DWWDFNZKHUHE\DVWDWLVWLFDOO\VLJQLILFDQW
TXDQWLW\RIVSDPUHODWLYHWRQRQVSDPWUDIILFLVVHQWIURPRQH
VHUYHU

9LUXV
2XWEUHDN

$YLUXVRXWEUHDNLVD'R6DWWDFNZKHUHE\DVWDWLVWLFDOO\
VLJQLILFDQWDPRXQWRIYLUXVWUDIILFUHODWLYHWRYDOLGHPDLOWUDIILFLV
UHFHLYHGIURPDSDUWLFXODUVHQGLQJVHUYHURYHUDWLPHSHULRG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HQVLWLYLW\WR$WWDFNV
&RQQHFWLRQ0DQDJHUVHWWLQJVSURYLGHIOH[LELOLW\ZKHQUHVSRQGLQJWRHPDLODWWDFNV
7KHVHQVLWLYLW\VHWWLQJSURYLGHVDVLPSOHOHYHUWRDGMXVWWKHDWWHQWLRQWKH
&RQQHFWLRQ0DQDJHUSD\VWRDWWDFNHUV7KHGHIDXOWVHWWLQJIRUHDFKDWWDFNLV
1RUPDO1RUPDOLVWKHUHFRPPHQGHGVHWWLQJZKLFKZLOOLGHQWLI\PRVWDWWDFNV
ZLWKQRFKDQFHRIPLVGLDJQRVLQJDQDWWDFN
7RXQGHUVWDQGMXVWKRZWKHRWKHUVHQVLWLYLWLHVUHODWHWR1RUPDOFRQVLGHUWKDWHDFK
HPDLODWWDFNKDVDQXPHULFDOIRUPXODDQGHDFKVHQVLWLYLW\VHWWLQJKDVDPXOWLSOLHU
ZKLFKDGMXVWVWKHVFDOHRIWKHDWWDFN7KLVWDEOHOLVWVWKHPXOWLSOLHUVXVHGIRUHDFK
VHQVLWLYLW\VHWWLQJ
6HQVLWLYLW\

0XOWLSOLHU

'HVFULSWLRQ

9HU\/RZ



%ORFNVUHODWLYHO\IHZDWWDFNV

/RZ



%ORFNVIHZHU

1RUPDO

'HIDXOW,GHQWLILHVPRVWDWWDFNVZLWKRXWHUURU

+LJK

%ORFNVPRUHDWWDFNV

9HU\+LJK

9HU\DJJUHVVLYHLQEORFNLQJDWWDFNV,QFUHDVHV
SRVVLELOLW\RIHUURU

1RWH7KH6HQVLWLYLW\VHWWLQJVDOVRDIIHFWDOHUWVVLQFHVHQVLWLYLW\GHWHUPLQHVZKHQ

WKHHYHQWLVLQLWLDWHG

(QDEOLQJ$XWRPDWLF$WWDFN%ORFNLQJ
$XWRPDWLFDWWDFNEORFNLQJVKRXOGEHFRQILJXUHGDVVRRQDV\RXFUHDWHDQHZ
LQERXQGHPDLOFRQILJ&RQQHFWLRQ0DQDJHUVDXWRPDWLFDWWDFNEORFNLQJSURYLGHV
SURWHFWLRQVR\RXUVHUYHUEDQGZLGWKLVXVHGIRUSURFHVVLQJOHJLWLPDWHWUDIILFWKDQ
MXQNPHVVDJHV6HH
,I\RXKDYHDQ\WUXVWHGUHOD\VHUYHUVSDVVLQJPDLOWR\RXUSULPDU\PDLOVHUYHUV
WKHQWKH\ZLOOSDVVVLJQLILFDQWO\PRUHWUDIILFWKDQRWKHUVHUYHUV$VVXFKLWLVOLNHO\
WKDWWKHVHVHUYHUVZLOOWULJJHUDXWRPDWLFEORFNV,I\RXKDYHDQ\UHOD\VHUYHUV\RX
GRQRWZDQWWREHEORFNHGE\WKH&RQQHFWLRQ0DQDJHUVDXWRPDWLFEORFNVWKHQ
IROORZWKHVWHSVLQ3DVV7KURXJKV3UHYHQWLQJ$WWDFN%ORFNLQJRQSDJH 
1RWH6RPHFXVWRPHUVDOZD\VKDYH'LUHFWRU\+DUYHVW$WWDFN6SDP$WWDFNDQG

9LUXV2XWEUHDNDWWDFNEORFNLQJHQDEOHG7KLVLVEDVHGRQ\RXUVHUYLFHSODQ
6HWWLQJVFDQEHDGMXVWHGEXWWKHDWWDFNEORFNLQJFDQQRWEHGLVDEOHG
 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWWKHPDLOVHUYHU\RXZDQWWRSURWHFW
IURPWKH&KRRVH2UJSXOOGRZQOLVW
 &OLFNWKH,QERXQG6HUYHUVWDE7KH&RQQHFWLRQ0JUSDJHDSSHDUV
 &OLFNWKH(GLWOLQNLQWKHGDUNJUD\EDU

&RQQHFWLRQ0DQDJHU



 6HOHFWWKHFKHFNER[HVIRUDQ\DXWRPDWLFEORFNV\RXZDQWWRHQDEOHDQGVHW
\RXUGHVLUHG6HQVLWLYLW\DQGVHULHVHUURUPHVVDJHDQGVXEPLWWKHIRUP
6HH7\SHVRI$WWDFNVRQSDJH IRUGHVFULSWLRQVRQVHQVLWLYLW\VHWWLQJV
 &OLFN6XEPLWWRVDYHWKHFKDQJHV

+DQGOLQJ8QNQRZQ8VHU%RXQFHV
:$51,1*(PDLOVHUYHUVVXFKDV0LFURVRIW([FKDQJHDQGTPDLODFFHSWDOO

LQERXQGPHVVDJHVHYHQIRULQYDOLGUHFLSLHQWVWKHQSHUIRUPDGLUHFWRU\ORRNXSWR
YDOLGDWHWKHUHFLSLHQWDQGVHQGDERXQFHPHVVDJHLIQHHGHGE\VHSDUDWHHPDLO
7KLVSURFHVVDV\QFKURQRXVERXQFLQJVXSSUHVVHVWKHUHDOWLPH'+$SUHYHQWLRQ
WKDW&RQQHFWLRQ0DQDJHUFDQSURYLGH7RDOORZ&RQQHFWLRQ0DQDJHUWRKDQGOH
WKLVDFWLYDWH$V\QFKURQRXV%RXQFLQJFRQWURO:KHQDFWLYDWLQJWKLVVHUYLFHLWLV
LPSRUWDQWWRNHHS\RXUXVHUOLVWXSWRGDWHWRDYRLG'+$IDOVHSRVLWLYHV

7RDFWLYDWHWKLVIHDWXUH

 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWWKHPDLOVHUYHU\RXZDQWWRSURWHFW
IURPWKH&KRRVH2UJSXOOGRZQOLVW
 &OLFNWKH,QERXQG6HUYHUVWDE7KH&RQQHFWLRQ0JUSDJHDSSHDUV
 &OLFNWKH(GLWOLQNLQWKHGDUNJUD\EDU
 &KHFN$FWLYDWHDWWKHERWWRPRIWKHSDJH
 &OLFN6XEPLWWRVDYHWKHFKDQJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KDWDFWLYDWLQJWKLVIHDWXUHPHDQV

$FWLYDWLQJWKHFKHFNER[XQGHU+DQGOLQJ8QNQRZQ8VHU%RXQFHVLVRQO\XVHIXOLI
\RXDUHXVLQJDVHUYHUWKDWLQLWLDOO\DFFHSWVPDLOIRULQYDOLGXVHUVVXFKDV
0LFURVRIW([FKDQJHRUTPDLO
7KLVIHDWXUHSURYLGHVDGGLWLRQDOSURWHFWLRQDJDLQVWGLUHFWRU\KDUYHVWDWWDFNVDQG
FDQGUDPDWLFDOO\UHGXFHORDGRQ\RXUVHUYHU,I\RXDUHXVLQJD0LFURVRIW
([FKDQJHPDLOVHUYHU\RXZLOOEHQHILWWUHPHQGRXVO\IURPWKLVSURWHFWLRQ
:$51,1*<RXVKRXOGQRWHQDEOHWKLVIHDWXUHXQWLO\RXKDYHPRVWRI\RXUXVHUV
DGGHG7KLVIHDWXUHFKHFNVLQFRPLQJPDLODJDLQVW\RXUXVHUOLVWLQWKHPHVVDJH
VHFXULW\VHUYLFH7KHUHIRUHLWPD\EORFNJRRGPDLOLI\RXHQDEOHWKHIHDWXUHEHIRUH
DGGLQJWKHPDMRULW\RI\RXUXVHUV

0DQXDO,3%ORFN&RQILJXUDWLRQ
7KH&RQQHFWLRQ0DQDJHUSUHYHQWVPDOLFLRXVHPDLODWWDFNV,I\RXGRQRWKDYHLW
DYDLODEOHWR\RXRULI\RXZLVKWREORFNDVSHFLILF,3DGGUHVV RUUDQJHRI
DGGUHVVHV IRUDVHWDPRXQWRIWLPHXVHWKH0DQXDO,3%ORFNLQJIHDWXUH
0DQXDO,3%ORFNLQJFDQDOVREHXVHGIRUDGPLQLVWUDWRUVZKRFKRRVHWRRQO\
UHFHLYHDOHUWVZKHQWKH\DUHXQGHUDWWDFNDQGWKHQXVHWKHPDQXDO,3EORFNWR
VWRSWKHDWWDFN,IWKH,3DGGUHVVLVQRWNQRZQ\RXFDQJRWRWKH9LHZ6HQGHU
VSHFLILF'DWDSDJHWRLGHQWLI\WKH7RS,3DGGUHVVHVFRQQHFWLQJWR\RXUHPDLO
VHUYHUDWWKDWWLPH
1RWH,I\RXKDYHPXOWLSOHUXOHVDFWLQJRQWKHVDPH,3DGGUHVVRUUDQJH HJRQH

DXWRPDWHG&RQQHFWLRQ0DQDJHUEORFNDQGRQHPDQXDO3DVV7KURXJK WKH
&RQQHFWLRQ0DQDJHUZLOODFWRQWKHUXOHZLWKWKHORQJHVWGXUDWLRQ

&RQQHFWLRQ0DQDJHU



)ROORZLQJDUHWZRH[DPSOHVRIZKHQ\RXZRXOGFRQILJXUHPDQXDO,3EORFNLQJ

&DVH$OLVWVHUYLFHVHQGV\RXFRQWHQW\RXQHYHUZDQWWRDOORZWR\RXU
XVHUV,QWKLVFDVHVHWXSDPDQXDOEORFNIRUWKH,3UDQJHVWKDWPDNHXSWKH
OLVWVHUYHUFOXVWHU

&DVH$EXVLQHVVSDUWQHUVHQGVUHJXODUQHZVOHWWHUVZKLFKDUHVRPHWLPHV
SLFNHGXSDVVSDPFDXVLQJWKH,3DGGUHVVWREHEORFNHG,QWKLVFDVHVHWXS
DPDQXDOSDVVWKURXJKIRUWKH,3UDQJHVWKDWPDNHXSWKHOLVWVHUYHUFOXVWHU
7KLVZLOOLQVXUHWKDWDOOWUDIILFLVLQGLYLGXDOO\SURFHVVHGE\WKHILOWHUV)RUPRUH
LQIRUPDWLRQDERXW3DVV7KURXJKVHH3DVV7KURXJKV3UHYHQWLQJ$WWDFN
%ORFNLQJRQSDJH 

%ORFNLQJDQ,35DQJH

6HWXSDPDQXDOEORFNZKHQHYHU\RXZRXOGXVH\RXUILUHZDOOURXWHUWREORFNDOO
WUDIILFIURPDQ,3RU,3UDQJH
 *RWR2UJVDQG8VHUV!2UJVDQGFKRRVHWKHHPDLOFRQILJ\RXZDQWWR
SURWHFWIURP&KRRVH2UJSXOOGRZQOLVW
 &OLFNWKH,QERXQG6HUYHUVWDE7KH&RQQHFWLRQ0JUSDJHDSSHDUV
 &OLFNWKH%ORFNDQ,3OLQN
 1DPH\RXUPDQXDOEORFNLQJUXOHDQGILOOLQWKH,3DGGUHVVRUUDQJHRIWKH
VHUYHUVWREORFN



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*%HFDUHIXOQRWWREORFNDODUJHUDQJH7KHUHLVQRDXWRPDWHG

FDXWLRQRUOLPLWSUHYHQWLQJ\RXIURPEORFNLQJWKRXVDQGVRI,3VZLWKRQHUXOH
 6HOHFWWKHGHVLUHGDFWLRQ
%ODFNKROH&RQQHFWLRQ0DQDJHUDFNQRZOHGJHVUHFHLSWRIWKHPHVVDJHDQG
WKHQGLVFDUGVLWZLWKRXWSRVVLELOLW\RIUHWULHYDO
(UURU7KHUHDUHVHYHUDOFODVVHUURUVWRFKRRVHIURPWKRXJKHPDLO
VHUYHUVWUHDWDOOHUURUVWKHVDPH&RQQHFWLRQ0DQDJHUJHQHUDWHVWKHVH
HUURUVVR\RXUVHUYHUGRHVQRWQHHGWR VHH$WWDFN%ORFNLQJ'HWDLOVRQ
SDJH  
3DVV7KURXJK:KHQEORFNLQJDUDQJHRI,3DGGUHVVHVWKHSDVVWKURXJK
RSWLRQZLOODOORZHPDLOWREHGHOLYHUHGIURPDQ,3DGGUHVVZLWKLQDUDQJHRI
EORFNHGDGGUHVVHV3DVV7KURXJKPHVVDJHVZLOOQRWE\SDVVWKHMXQNHPDLORU
YLUXVILOWHUV7KH\DUHVWLOOVXEMHFWWRILOWHUVDQGTXDUDQWLQLQJ
 6HWWKHGHVLUHG([SLUDWLRQWLPH
 7\SHLQDQ\1RWHVDQGFOLFN6XEPLW

3DVV7KURXJKV3UHYHQWLQJ$WWDFN%ORFNLQJ
$SDVVWKURXJKLVDPDQXDOEORFNVHWZLWK3DVV7KURXJKDVWKHDFWLRQ6HH
0DQXDO,3%ORFN&RQILJXUDWLRQRQSDJH 
&RQILJXUHDPDQXDOSDVVWKURXJKZKHQHYHU\RXKDYHDWUXVWHGUHOD\VHUYHUZKLFK
VHQGV\RXXQILOWHUHGWUDIILFWKHYROXPHRIPDLOZLOOEHHQRXJKWRWULJJHUDQDWWDFN
+RZHYHULQRUGHUIRUDQDWWDFNUXOHWRWULJJHUWKHPDMRULW\RIHPDLOIURPWKH
VRXUFHQHHGVWRILWWKHFRQWHQWSURILOHRID'+$ OLWWOHRUQRPHVVDJHFRQWHQW 
HPDLOERPE ODUJHPHVVDJHV VSDPDWWDFN VSDPPHVVDJHV RUYLUXVRXWEUHDN
YLUXVODGHQPHVVDJHV 2QFHWKHVHFRQGFULWHULDLVPHWWKHQDQDWWDFNEORFNZLOO
EHWULJJHUHG6LQFHWKHVHUYHULVWUXVWHG\RXNQRZWKDWLWLVQRWLQLWLDWLQJWKH
DWWDFNVR\RXVKRXOGVHWDSDVVWKURXJKWRSUHYHQWDXWRPDWLFDWWDFNEORFNLQJIURP
SUHYHQWLQJDOOWUDIILFIURPWKHVHUYHU
,I\RXGRQRWWUXVWWKDWWKHVHUYHUVHQGV\RXYDOLGWUDIILFLWZRXOGEHXQZLVHWRVHW
XSDSDVVWKURXJK
1RWH$SDVVWKURXJKZLOOQRWFDXVHWKHPDLOWUDIILFIURPWKHVHUYHUWRE\SDVV
ILOWHUVVRWKLVGRHVQRWFUHDWHHPDLOVHFXULW\KROHV

&RQQHFWLRQ0DQDJHU



$WWDFN%ORFNLQJ'HWDLOV
:KHQHQDEOHGWKH&RQQHFWLRQ0DQDJHUDXWRPDWLFDOO\GHWHFWVDQGEORFNVDWWDFNV
DVIROORZV
 $OOLQSXWIURPFRQQHFWLRQVIURPWKHRIIHQGLQJ,3DGGUHVVUHFHLYHV\RXU6073
HUURUUHVSRQVHDQGDOOFRQQHFWLRQVWR\RXUPDLOVHUYHUGXHWRWKHDWWDFNDUH
FORVHG)ROORZLQJLVWKHOLVWRI6073HUURUFRGHV
550 mailbox unavailable - psmtp

7KLVLVWKHVWDQGDUGUHVSRQVHDPDLO
VHUYHUZLOOUHWXUQZKHQWKHDWWHPSWHG
DGGUHVVLVLQYDOLG

552 storage allocation exceeded psmtp

7KLVLVWKHVWDQGDUGUHVSRQVHDVHUYHU
ZLOOUHWXUQZKHQWKHUHFLSLHQWVPDLOER[
LVRXWRIGLVNVSDFH

553 mailbox name not allowed psmtp

7KLVHUURULQGLFDWHVDV\QWD[SUREOHP

554 transaction failed - psmtp

7KLVHUURULQGLFDWHVWRRPDQ\HUURUV
SURFHVVLQJWKHPHVVDJH

571 spam source blocked - psmtp

7KLVHUURULQGLFDWHVWKDWWKHVHQGHU
ZDVGHWHFWHGDVDVSDPPHU

<RXFDQFRQILJXUHDQ6073HUURUZKLFKEHVWILWVKRZ\RXZDQW&RQQHFWLRQ
0DQDJHUWRUHVSRQGWRDW\SHRIDWWDFN<RXFDQXVHYDJXHHUURUVZKLFK
LQGLFDWHXVHUVHUYHURUWUDQVPLVVLRQSUREOHPVRU\RXFDQXVHDQHUURUZKLFK
LQGLFDWHVWKDWWKHFRQWHQWZDVVLPSO\EORFNHGDVDQDWWDFN
 &RQQHFWLRQ0DQDJHUORJVDQHYHQWFRQWDLQLQJDWWDFNGHWDLOV 6HH
&RQQHFWLRQ0DQDJHU(YHQWVRQSDJH IRUPRUHGHWDLOVRQHYHQWV
 7KH&RQQHFWLRQ0DQDJHUVHQGVDOHUWVWRVSHFLILHGHPDLODGGUHVVHV 6HH
$GPLQLVWUDWRU$OHUWVRQSDJH IRUPRUHLQIRUPDWLRQ
 1RQHZFRQQHFWLRQVDUHDOORZHGIURPWKHRIIHQGLQJ,3DGGUHVVIRUDSHULRGRI
WLPH

1HWZRUN(IIHFW3URWHFWLRQ
1HWZRUN(IIHFW3URWHFWLRQLVDSRZHUIXOIHDWXUHLQ&RQQHFWLRQ0DQDJHUWKDW
SURWHFWV\RXUVHUYHUIURPDWWDFNV1HWZRUN(IIHFW3URWHFWLRQLGHQWLILHV,3
DGGUHVVHVWKDWDUHDVRXUFHRIPXOWLSOHDWWDFNVDQGWHPSRUDULO\GURSV
FRQQHFWLRQVIURPWKRVH,3DGGUHVVHV7KLVOHYHORIVHFXULW\DSSOLHVDFURVVWKH
PHVVDJHVHFXULW\VHUYLFHDQGGRHVQRWUHTXLUHDQ\VSHFLDOFRQILJXUDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,IDVHQGLQJPDLOVHUYHULVGHWHFWHGDVDVRXUFHRIDVSDPRURWKHUPDOLFLRXVHPDLO
DWWDFNV1HWZRUN(IIHFW3URWHFWLRQWHPSRUDULO\PDUNVWKH,3DVDGDQJHURXV
VRXUFH'XULQJDQDWWDFN&RQQHFWLRQ0DQDJHUWUDFNVDQGORJVWKHVRXUFH,3
DGGUHVVDQGDFWLYLW\OHYHORIWKHVHQGHU&RQQHFWLRQ0DQDJHUVWRSVWKHDWWDFNDV
ZHOODVSUHYHQWVWKHVHQGHUIURPVXEVHTXHQWO\DWWDFNLQJDQ\RWKHUFXVWRPHUVRI
WKHPHVVDJHVHFXULW\VHUYLFH
:KLOHDQ,3DGGUHVVLVLGHQWLILHGDVDVRXUFHRIDQ6073DWWDFNFRQQHFWLRQVIURP
WKHVHUYHUDUHGURSSHGZLWKRXWDQHUURUIRURQHKRXU0RVWOHJLWLPDWHVHUYHUV
GHWHFWGURSSHGFRQQHFWLRQDVDQHWZRUNHUURUDQGDWWHPSWDQHZFRQQHFWLRQ
+RZHYHUPRVWPDOLFLRXVVHQGLQJVHUYHUVZKLFKVHQGPDLOLQEXONZLOOQRW
DWWHPSWWRVHQGDQRWKHUPHVVDJH%HFDXVHRIWKLV1HWZRUN(IIHFW3URWHFWLRQ
SURWHFWV\RXUPDLOVHUYHUIURPDWWDFNVZLWKYHU\OLWWOHULVNRIIDOVHSRVLWLYHV
$IWHUHYHU\KRXURIUHIXVHGFRQQHFWLRQV&RQQHFWLRQ0DQDJHUHYDOXDWHVWKH
EHKDYLRURIWKHRIIHQGLQJ,3DGGUHVVWRGHWHUPLQHZKHWKHUWRUHPRYHWKH,3
EORFNVDQGUHWXUQWKHWUDIILFSURILOHWRQRUPDOFRQGLWLRQV
<RXFDQE\SDVV1HWZRUN(IIHFW3URWHFWLRQIRUDSDUWLFXODUVHQGLQJ,3DGGUHVVE\
DGGLQJDPDQXDOSDVVWKURXJK)RUPRUHLQIRUPDWLRQDERXWKRZWRGRWKLVVHH
3DVV7KURXJKV3UHYHQWLQJ$WWDFN%ORFNLQJRQSDJH 

,QWHUSUHWLQJWKH&RQQHFWLRQ0DQDJHU9LHZ3DJH
7KH&RQQHFWLRQ0DQDJHU9LHZSDJHLVDVWDWLFSDJHZKLFKJLYHV\RXLQVLJKWLQWR
\RXUPDLOVHUYHUKHDOWK6LQFHWKHGDWDEHKLQGWKHSDJHLVFRQVWDQWO\FKDQJLQJ
XVH\RXUEURZVHUWRUHORDGWKHSDJHWRORDGQHZGDWD

&RQQHFWLRQ0DQDJHU



7KH&RQQHFWLRQ0DQDJHU9LHZSDJHLVPDGHXSRIWKHIROORZLQJVHFWLRQV
/DVW
0LQXWHV
*UDSK

*UDSKVKRZLQJGHWDLOVRQPHVVDJHVSURFHVVHGSHUPLQXWH
LQFOXGLQJVHULHVHUURUVVHULHVHUURUVDWWDFNVEORFNHG
DQGWKHQXPEHURIPHVVDJHVEORFNHG
7KHJUDSKLVXSGDWHGRQFHSHUPLQXWH

&XUUHQW
$FWLYLW\

6LPLODUWRWKHGDWDGLVSOD\HGRQWKH2YHUYLHZSDJHEXW
LQFOXGHVYLWDODQGVHULHV6073HUURULQIRUPDWLRQ
7KLVSHUVSHFWLYHRI&RQQHFWLRQ0DQDJHUHIIHFWLYHQHVV
FRQWDLQVWKHODVWVHFRQGVRIVWDWLVWLFVRQ\RXULQERXQG
PHVVDJHWUDIILF7KLVLQIRUPDWLRQLVXSGDWHGHYHU\IHZ
VHFRQGV7KHWLPHVWDPSVKRZVWKHKRXUPLQXWHDQGVHFRQGV
RIWKHWUDIILFVDPSOLQJLQ3DFLILF7LPH

&RPSRQHQW
6WDWXV

$QDGPLQLVWUDWRUFDQTXLFNO\YLHZWKHVWDWXVIRUHDFK
&RQQHFWLRQ0DQDJHUDWWDFNW\SH

,QDFWLYH1RWHQDEOHG

0RQLWRULQJ(QDEOHGEXWQRVXFKDWWDFNLVEHLQJEORFNHG

%ORFNLQJ(QDEOHGDQGEORFNLQJDQDWWDFN

6WDWXVLQIRUPDWLRQLVXSGDWHGHYHU\VHFRQG
&RQQHFWLRQ
0DQDJHU
(YHQWV

7KHPRVWUHFHQW&RQQHFWLRQ0DQDJHUUHODWHGHYHQWV
)RUIXUWKHULQYHVWLJDWLRQRUDQDO\VLVRQWKHHYHQWDQGUHODWHG
DFWLRQVFOLFNWKHHYHQWQDPHWRYLHZWKH(YHQW5HFRUG
$ORJRIDOO&RQQHFWLRQ0DQDJHUHYHQWVZLWKLQWKHODVWKRXUV
FDQEHDFFHVVHGE\FOLFNLQJRQWKH9LHZ$OO(YHQWVOLQN7KLV
OLVWFDQEHVHDUFKHGDQGVRUWHGIRUHDVHRIQDYLJDWLRQ
7KLVOLVWLVXSGDWHGDVQHZHYHQWVDUHORJJHG

0DQXDO,3
%ORFNLQJ

6KRZVILYH0DQXDO,3%ORFNVE\H[SLUDWLRQGDWH6HH0DQXDO
,3%ORFN&RQILJXUDWLRQRQSDJH IRUPRUHLQIRUPDWLRQ
7KLVOLVWLVXSGDWHGDVQHZPDQXDOEORFNVDUHFRQILJXUHG

&RQQHFWLRQ0DQDJHU(YHQWV
7KH&RQQHFWLRQ0DQDJHU(YHQWVSDJHLVDFFHVVHGE\HLWKHUFOLFNLQJWKH(YHQWV
OLQNLQWKHGDUNJUD\EDURUFOLFN9LHZ$OO(YHQWVRQWKH&RQQHFWLRQ0DQDJHU9LHZ
SDJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH&RQQHFWLRQ0DQDJHU(YHQWVSDJHSURYLGHV

$OLVWRIDOOHYHQWVDVVRFLDWHGZLWKWKH&RQQHFWLRQ0DQDJHU

,QWHUIDFHWRGLVSOD\XSWRHYHQWVRIDQ\W\SHIURPWKHSDVWKRXUV

7KHDELOLW\WRVHOHFWDQHYHQWWRYLHZLWVGHWDLOV

6LQFHWKHUHLVD&RQQHFWLRQ0DQDJHU(YHQWVIRUHDFKDWWDFNGHWHFWHGWKHHYHQW
GHWDLOVLQFOXGHWKHIROORZLQJLQIRUPDWLRQ
(,'

8QLTXH(YHQW,'1XPEHUIRUWKH$WWDFN'HWHFWHG

(YHQW1DPH

7\SHRIDWWDFNEORFNHG '+$(PDLO%RPE6SDP$WWDFNRU
9LUXV2XWEUHDN

%HJLQ7LPH

'DWHDQGWLPHWKHDWWDFNZDVGHWHFWHG

(QG7LPH

(QGGDWHDQGWLPHIRUWKHFRQQHFWLRQVUHVSRQVLEOHIRUWKH
DWWDFN
1RWH,IDWWDFNEORFNLQJLVHQDEOHGWKHQWKHDWWDFNLVEORFNHG

LPPHGLDWHO\DWWKHWLPHRIGHWHFWLRQ
0HVVDJHV

1XPEHURIPHVVDJHVEORFNHGE\WKHDWWDFNEORFN

$FWLRQV
7DNHQ

7LPHVWDPSHGGHWDLOVRQZKHQWKH,3EORFNUHVSRQVHWRWKH
DWWDFNZDVLQVHUWHGDQGGHWDLOVRQZKDWDOHUWVZHUHVHQWRXW

7URXEOHVKRRWLQJ&RQQHFWLRQ0DQDJHU
+RZGR\RXORFDWHWKH,3DGGUHVVRIDVHUYHUWKDWKDVRSHQHGDORQJWLPH
GXUDWLRQ7&3,3FRQQHFWLRQWR\RXUPDLOVHUYHU"

 )URPWKH$GPLQLVWUDWLRQ&RQVROHJRWRWKH2UJDQL]DWLRQSXOOGRZQOLVWRUWKH
6KRZ+LHUDUFK\ZLQGRZWRVHOHFWWKHDSSURSULDWHHPDLOVHUYHUFRQILJIRUWKH
VHUYHUWKDWLVEHLQJSUREHG
 &OLFNWKH,QERXQG6HUYHUVWDE7KH&RQQHFWLRQ0DQDJHUSDJHDSSHDUV
 &OLFNWKH9LHZ6HQGHU6SHFLILF'DWDOLQNQHDUWKHWRSULJKWFRUQHURIWKHSDJH
7KH,3\RXDUHORRNLQJIRUZLOOKDYHDQH[WUHPHO\ORQJ$YJ'XUDWLRQWLPHDQG
SRVVLEOH0VJ6L]HRI

+HDOWK&KHFN8SGDWH&RQQHFWLRQ0DQDJHU6HWWLQJV
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRUWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKHVHUYLFHE\
PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ
&OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJV
DQGLGHQWLI\DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW

&RQQHFWLRQ0DQDJHU



7RFRQILJXUH&RQQHFWLRQ0DQDJHUIRU+HDOWK&KHFN
 6HWWKH9LUXV2XWEUHDNVHQVLWLYLW\WR9(5<+,*+
1RWH$YLUXVRXWEUHDNLVD'R6DWWDFNZKHUHE\DVWDWLVWLFDOO\VLJQLILFDQW
DPRXQWRIYLUXVWUDIILFUHODWLYHWRYDOLGHPDLOWUDIILFLVUHFHLYHGIURPDSDUWLFXODU
VHQGLQJVHUYHURYHUDWLPHSHULRG7KLVVHWWLQJLGHQWLILHVDVXGGHQVSLNHLQWKH
YROXPHRIYLUXVODGHQPHVVDJHVUHODWLYHWRWRWDOLQERXQGPHVVDJHV

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJVWKHQVHOHFWDQ
RUJDQL]DWLRQWKDWFRQWDLQVWKHXVHUVIRUZKRP\RXZDQWWRFRQILJXUH
&RQQHFWLRQ0DQDJHU
 &OLFN,QERXQG6HUYHUVDQGVHOHFW&RQQHFWLRQ0JURQWKHWDEEDU
 &OLFN(GLW
 ,QWKH6HQVLWLYLW\GURSGRZQOLVWIRU9LUXV2XWEUHDNVHOHFW9HU\+LJK
 &OLFN6XEPLW
)RUPRUHLQIRUPDWLRQDERXW&RQQHFWLRQ0DQDJHUDQGVHWWLQJ9LUXV2XWEUHDN
VHQVLWLYLW\OHYHOVHH &RQQHFWLRQ0DQDJHURQSDJH 

5HODWHG7RSLFV



+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV

+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS

+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV

+HDOWK&KHFN)LUHZDOO7HVW

+HDOWK&KHFN8SGDWH8VHU6HWWLQJV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

'HOLYHU\0DQDJHU

&KDSWHU 

$ERXW'HOLYHU\0DQDJHU
'HOLYHU\0DQDJHUDOORZV\RXWR

%DODQFHWKHORDGRIPHVVDJHWUDIILFDFURVVPXOWLSOHHPDLOVHUYHUV

6HWXSIDLORYHU

,GHQWLI\VHUYHURXWDJHVDQGDOHUWWKHDGPLQLVWUDWRU

'HOLYHU\0DQDJHUEDODQFHVLQERXQGPHVVDJHORDGDFURVVPXOWLSOHHPDLOKRVWV
UHJDUGOHVVRIWKHHPDLOVHUYHUVJHRJUDSKLFORFDWLRQRURSHUDWLQJV\VWHP7KH
'HOLYHU\0DQDJHUZRUNVLQGHSHQGHQWO\RIVXFKOLPLWDWLRQVEHFDXVHWKHPHVVDJH
VHFXULW\VHUYLFHDUFKLWHFWXUHUHOLHVRQWKH6073HPDLOVWDQGDUG
<RXFDQDVVLJQPXOWLSOHHPDLOVHUYHUVWRRQHHPDLOFRQILJIURPWKH'HOLYHU\
0DQDJHUSDJH7KLVZLOOZRUNDVORQJDVWKHXVHUJURXSVXQGHUWKDWSDUWLFXODU
HPDLOFRQILJFDQVKDUHWKHVDPHHPDLOVHUYHUV
6HH &RQILJXULQJ,QERXQG6HUYHUVRQSDJH IRULQIRUPDWLRQDERXWFUHDWLQJ
HPDLOVHUYHUFRQILJV

+RZ'HOLYHU\0DQDJHU:RUNV
$IWHUPHVVDJHVDUHILOWHUHGYDOLGHPDLOPHVVDJHVDUHGHOLYHUHGWRWKHFXVWRPHUV
PDLOVHUYHU%HORZLVWKHSURFHVVWKDW'HOLYHU\0DQDJHUXVHVZKHQFRQQHFWLQJWR
DFXVWRPHU
 :KHQDQHZFRQQHFWLRQLVRSHQHGWRWKHPHVVDJHVHFXULW\VHUYLFHIRUD
GRPDLQWKHFRQQHFWLRQLVDVVLJQHGWRDQHPDLOVHUYHUFRQILJDQGLQWXUQD
GHOLYHU\VHUYHUDWWKHFXVWRPHUVLWH

'HOLYHU\0DQDJHU



7KHSULPDU\HPDLOVHUYHUVDUHHYDOXDWHGILUVW IDLORYHUVHUYHUVDUHLJQRUHGDW
WKLVSRLQW ,IWKHUHLVPRUHWKDQRQHSULPDU\VHUYHU'HOLYHU\0DQDJHUWDNHV
LQWRDFFRXQWWKHSHUFHQWDJHVIRUHDFKVHUYHUDQGGHFLGHVXSRQDGHOLYHU\
RUGHU,IWKHUHLVPRUHWKDQRQHSULPDU\VHUYHUVSHFLILHGDQGWKHFXVWRPHUKDV
QRWVSHFLILHGSHUFHQWDJHV'HOLYHU\0DQDJHUDVVLJQVHDFKDQHTXDOZHLJKW
DQGUDQGRPO\DVVLJQVDGHOLYHU\RUGHU
 $FRQQHFWLRQDWWHPSWLVPDGH,IWKHFRQQHFWLRQDWWHPSWLPPHGLDWHO\IDLOV
WLPHVRXWRUWKHVHUYHU
VFRQQHFWLRQOLPLWKDVEHHQUHDFKHGWKHQ'HOLYHU\
0DQDJHUFRQQHFWVWRWKHQH[WSULPDU\VHUYHULQWKHGHOLYHU\RUGHU
 6WHSLVUHSHDWHGDVQHFHVVDU\WKURXJKWKHUHVWRIWKHSULPDU\VHUYHUV7KLV
FRQWLQXHVXQWLOHLWKHUDVXFFHVVIXOFRQQHFWLRQLVPDGHRUXQWLODOOSULPDU\
VHUYHUVKDYHEHHQWULHG
 ,IDOOSULPDU\VHUYHUVIDLOWKHQVWHSVRFFXUXVLQJWKHEDQNRIIDLORYHU
VHUYHUV
,WZLOOWU\WKHIDLORYHUVHUYHUVXQOHVVDQ\RQHRIWKHSULPDU\VHUYHUVKDG
FRQQHFWLRQOLPLWLQJLQHIIHFWDQGZDVDWLWVOLPLW,QRWKHUZRUGVWKHV\VWHPZLOO
QRWUROOWRWKHIDLORYHUZKHQLWIHHOVWKDWWKHRQO\UHDVRQLWFRXOGQRWFRQQHFWWR
DFXVWRPHU
VSULPDU\VHUYHUZDVWKDWWKH\ZHUHDWWKHLUPD[LPXPQXPEHURI
GHVLUHGFRQQHFWLRQV
 ,IDFRQQHFWLRQLVVXFFHVVIXOO\PDGH'HOLYHU\0DQDJHUSDVVHVWKHHPDLO
PHVVDJHWRWKHFXVWRPHUVHUYHU&RQVLVWHQWZLWKWKHSDVVWKURXJK
DUFKLWHFWXUHRIWKHPHVVDJHVHFXULW\VHUYLFHWKHV\VWHPUHOD\VUHVSRQVHVWR
6073FRPPDQGVEDFNWRWKHVHQGLQJVHUYHU
 ,IDOOSULPDU\DQGIDLORYHUVHUYHUFRQQHFWLRQVIDLORUWKHVHQGLQJFRQQHFWLRQ
DSSURDFKHVWKHPLQXWHFRQQHFWLRQWLPHRXWWKHQWKH6073HUURU451 Can't
connect to domain.com - psmtpLVUHWXUQHGWRWKHVHQGHU

,QWHUSUHWLQJWKH'HOLYHU\0DQDJHU9LHZ
7KH'HOLYHU\0DQDJHU9LHZSDJHJLYHV\RXDVXPPDU\RIFRQQHFWLRQDQGHYHQW
DFWLYLW\IRUDQHPDLOVHUYHUFRQILJRYHUWKHSDVWPLQXWHVDQGVHFRQGV
9LHZWKH'HOLYHU\0DQDJHU9LHZ3DJH

 &OLFNWKH,QERXQG6HUYHUVWDEDQGFKRRVHDQHPDLOVHUYHUFRQILJIURPWKH
SXOOGRZQOLVW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFNWKH'HOLYHU\0DQDJHUOLQNWRVKRZWKHRYHUYLHZSDJH

7KHGDWDLVGLVSOD\HGRQWKLVSDJHXSGDWHGHYHU\IHZVHFRQGVEXWWKHSDJHGRHV
QRWDXWRPDWLFDOO\UHIUHVKLWVHOI5HIUHVKWKHEURZVHUZLQGRZWRUHIUHVKWKHGDWD
7KHIRUPDWRIWLPHVWDPSVLVWKHKRXUPLQXWHDQGVHFRQGLQ3DFLILF7LPH
7KH'HOLYHU\0DQDJHUJUDSKVKRZVDFWLYLW\RYHUWKHODVWPLQXWHVLQFOXGLQJ
KRZPDQ\FRQQHFWLRQDWWHPSWVERWKVXFFHVVIXODQGIDLOHGWKHUHKDYHEHHQIRU
WKHHPDLOVHUYHUFRQILJ(YHQWVVXFKDVPDLOVSRROLQJHPDLOKRVWGRZQDQGRUJ
GRZQHYHQWVDUHDOVRVKRZQ LIDQ\KDYHRFFXUUHG 
6WDWXV

'LVSOD\VWKHVWDWXVRIWKHPDLOVHUYHU7\SLFDOO\WKH
VWDWXVZLOOEHXQGHUOLPLWZKLFKPHDQVWKHQXPEHU
RIFRQQHFWLRQVLVOHVVWKDQWKHVHWOLPLW8QGHUPRUH
H[WUHPHFDVHVLWPD\DOVRGLVSOD\+RVW'RZQ
ZKHQDFRQQHFWLRQFDQQRWEHPDGH

&RQQHFWLRQ/LPLWDQG
:HLJKW

6KRZVWKHFRQQHFWLRQOLPLWDQGWUDIILFSHUFHQWDJH
DOORFDWHGWRDQHPDLOVHUYHU7KHVHSDUDPHWHUVPD\
EHFKDQJHGIURPWKH'HOLYHU\0DQDJHU(GLWSDJH

&XUUHQW$FWLYLW\%R[

'LVSOD\VWKHYLWDOVWDWLVWLFVUHODWLQJWR\RXUHPDLO
V\VWHPRYHUWKHODVWVHFRQGV

9LHZ+RVWVSHFLILF'DWD &OLFNLQJWKH9LHZ+RVWVSHFLILF'DWDOLQNOLVWV\RXU
OLQN
HPDLOVHUYHUV E\,3DGGUHVV DQGSURYLGHVPRUHLQ
GHSWKGDWD
(YHQWV

'LVSOD\VDQ\UHFHQW'HOLYHU\0DQDJHUHYHQWVVXFK
DVDPDLOKRVWRURUJGRZQHYHQW&OLFNWKHHYHQWRU
WKH9LHZ$OO(YHQWVOLQNWRVHHPRUHLQIRUPDWLRQ
DERXWDVSHFLILFHYHQW
:$51,1*:HVWURQJO\UHFRPPHQGWKDW\RX

FRQILJXUHDOHUWVIRUWKHVHHYHQWVVRWKDW\RXZLOO
DXWRPDWLFDOO\UHFHLYHQRWLILFDWLRQRIDQHYHQW6HH
$GPLQLVWUDWRU$OHUWVRQSDJH IRUPRUH
LQIRUPDWLRQRQFRQILJXULQJDOHUWV

'HOLYHU\0DQDJHU



'XDO'HOLYHU\
'XDO'HOLYHU\LVDVHWWLQJLQ'HOLYHU\0DQDJHUWKDWVHQGVDSSURYHGPDLOWRWKH
VDPHXVHURQPXOWLSOHPDLOVHUYHUV:KHQ\RXVHWXS'XDO'HOLYHU\WKHPHVVDJH
VHFXULW\VHUYLFHZLOOVHQGDSSURYHGPDLOWR\RXUSULPDU\PDLOVHUYHUSOXVDVHFRQG
PDLOVHUYHUWKDW\RXVSHFLI\

5HTXLUHPHQWV
7RXVH'XDO'HOLYHU\\RXPXVWPHHWWKHIROORZLQJUHTXLUHPHQWV

3ULPDU\6HUYHU$SULPDU\PDLOVHUYHUDFFHVVLEOHIURPWKH,QWHUQHWZLWKD
YDOLG'16UHFRUG<RXUGRPDLQDQGXVHUVPXVWEHVHWXSWRUHFHLYHPDLORQ
\RXUSULPDU\VHUYHU

'XDO'HOLYHU\6HUYHU$GXDOGHOLYHU\PDLOVHUYHUDFFHVVLEOHIURPWKH,QWHUQHW
ZLWKDYDOLG'16UHFRUG<RXUGRPDLQDQGXVHUVPXVWEHVHWXSWRUHFHLYH
PDLORQ\RXUGXDOGHOLYHU\VHUYHUDVZHOO
1RWH7KH3ULPDU\6HUYHUDQG'XDO'HOLYHU\6HUYHUPDLOVHUYHUVFDQEHDQ\
,QWHUQHWFRPSDWLEOHPDLOVHUYHULQFOXGLQJDQ\YHUVLRQRI*RRJOH$SSV*PDLO
WKDWVXSSRUWV\RXUGRPDLQ1RWHWKDWZKLOH*PDLOLVVXSSRUWHGWKH0HVVDJH
6HFXULW\ 'LVFRYHU\IHDWXUHDYDLODEOHZLWK*RRJOH$SSV3UHPLHU(GLWLRQ
LQFOXGHVVHSDUDWHLQWHJUDWLRQEHWZHHQ*PDLODQGWKHPHVVDJHVHFXULW\
VHUYLFHDQGGRHVQRWVXSSRUWGXDOGHOLYHU\7RXVHGXDOGHOLYHU\XSGDWHWR
WKHVWDQGDORQHYHUVLRQRIWKHPHVVDJHVHFXULW\VHUYLFH

5HJLVWHUHGXVHUV6HWXSDOOXVHUVLQWKHPHVVDJHVHFXULW\VHUYLFH0DLOVHQW
WRXVHUVQRWUHJLVWHUHGLQWKHPHVVDJHVHFXULW\VHUYLFHLQFOXGLQJPDLOVHQWWR
DFDWFKDOODGGUHVVZLOOQRWEHGHOLYHUHGWRWKHGXDOGHOLYHU\PDLOVHUYHU0DLO
VHQWWRDGRPDLQDOLDVRUVXEGRPDLQ ZLWKVXEGRPDLQVWULSSLQJHQDEOHG ZLOO
EHUHGLUHFWHGWRWKHVDPHDGGUHVVLQWKHSULPDU\GRPDLQ

7DJDQG'HOLYHU2II<RXPXVWKDYHWKH-XQN0DLO7DJDQG'HOLYHUIHDWXUH
GLVDEOHGIRU\RXUXVHUV,IWKH7DJDQG'HOLYHUIHDWXUHLVHQDEOHG\RXZLOOQRW
EHDEOHWRFRQILJXUH'XDO'HOLYHU\

+RZ'XDO'HOLYHU\:RUNV
$IWHUVXFFHVVIXOGHOLYHU\RIPDLOWRWKHSULPDU\PDLOVHUYHUGXDOGHOLYHU\VHQGV
DQRWKHUFRS\RIWKHVDPHPDLOPHVVDJHWR\RXUGXDOGHOLYHU\VHUYHU
1RWH'XDO'HOLYHU\LVDYDLODEOHIRULQERXQGPDLORQO\2XWERXQGPDLOLVQHYHUVHQW

WRDGXDOGHOLYHU\VHUYHU
'XDO'HOLYHU\LVGLIIHUHQWIURP6SRRO0DQDJHUZKLFKVSRROVPDLOLQWKHFDVHRID
PDLOIORZIDLOXUHDQGGHOLYHUVPDLORQFHPDLOIORZLVUHVWRUHG'XDO'HOLYHU\ZLOO
RQO\VHQGPDLOWRWKHGXDOGHOLYHU\VHUYHULIWKHPHVVDJHLVVXFFHVVIXOO\GHOLYHUHG
WRWKHSULPDU\PDLOVHUYHUDQGGRHVQRWVWRUHPHVVDJHVLQWKHPHVVDJHVHFXULW\
VHUYLFHOLNH6SRRO0DQDJHU<RXFDQXVH'XDO'HOLYHU\ZLWK6SRRO0DQDJHU
PHVVDJHVWKDWDUHVSRROHGDUHDOVRVHQWWRWKHGXDOGHOLYHU\VHUYHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+HDGHUV
:KHQWKHPHVVDJHVHFXULW\VHUYLFHDWWHPSWVWRVHQGDPHVVDJHZLWK'XDO
'HOLYHU\WKHPHVVDJHVHFXULW\VHUYLFHZLOOPDUNDOOPDLOLQFOXGLQJERWKWKH
PHVVDJHVHQWWRWKHSULPDU\PDLOVHUYHUDQGWKHPHVVDJHVHQWWRWKHGXDO
GHOLYHU\VHUYHUZLWKDQH[WHQVLRQKHDGHUILHOGLQGLFDWLQJWKDW'XDO'HOLYHU\ZDV
DWWHPSWHG7KHH[WHQVLRQPDLOKHDGHULV
X-pstn-continuity: dualDelivered=true

'DWD)ORZ
7KHIROORZLQJGHVFULEHVWKHGDWDIORZRIGXDOGHOLYHU\
3ULPDU\0DLO6HUYHU&RQQHFWLRQ7KHPHVVDJHVHFXULW\VHUYLFHUHFHLYHVDQ
LQFRPLQJFRQQHFWLRQIURPWKHVHQGLQJVHUYHUDQGRSHQVDFRQQHFWLRQZLWKWKH
UHFLSLHQWPDLOVHUYHUDVXVXDO,IWKHFRQQHFWLRQIDLOVWKHPHVVDJHVHFXULW\
VHUYLFHZLOODWWHPSWWRFRQQHFWWRDIDLORYHUVHUYHUWKDW\RXVSHFLI\LQ'HOLYHU\
0DQDJHU
6HQG0HVVDJHWR3ULPDU\0DLO6HUYHU7KHPHVVDJHVHFXULW\VHUYLFHVHQGVWKH
ILUVWFRS\RIWKHPHVVDJHWRWKHSULPDU\PDLOVHUYHURUDIDLORYHUVHUYHULIWKH
SULPDU\VHUYHULVGRZQ
5HSRUW6XFFHVVDQG&ORVH&RQQHFWLRQZLWK6HQGHU$IWHUWKHUHFLSLHQW
VXFFHVVIXOO\UHFHLYHVWKHPHVVDJHWKHPHVVDJHVHFXULW\VHUYLFHVHQGVD2N
6073PHVVDJHWRWKHVHQGLQJVHUYHUDQGFORVHVWKHFRQQHFWLRQZLWKWKHVHQGLQJ
VHUYHU
2SHQ&RQQHFWLRQZLWK'XDO'HOLYHU\6HUYHU,IGXDOGHOLYHU\LVHQDEOHGDQGWKH
PHVVDJHLVDQDSSURSULDWHPHVVDJHIRUGXDOGHOLYHU\WKHPHVVDJHVHFXULW\
VHUYLFHRSHQVDQHZFRQQHFWLRQZLWKWKHGXDOGHOLYHU\VHUYHU
6HQG0HVVDJHWR'XDO'HOLYHU\6HUYHU7KHPHVVDJHVHFXULW\VHUYLFHVHQGV
WKHVHFRQGFRS\RIWKHPHVVDJHWKHQFORVHVWKHFRQQHFWLRQZLWKWKHGXDO
GHOLYHU\VHUYHU
6HQG$OHUWLI1HHGHG,IGHOLYHU\WRWKHGXDOGHOLYHU\PDLOVHUYHUIDLOVWKHRULJLQDO
VHQGHUGRHVQRWUHFHLYHDQ\DOHUWRUQRWLFHVLQFHWKHPHVVDJHZDVDOUHDG\
VXFFHVVIXOO\GHOLYHU\+RZHYHULI\RXVHWXSDOHUWVIRUGXDOGHOLYHU\WKHPHVVDJH
VHFXULW\VHUYLFHZLOOVHQGDQ$OHUWWRDQDGGUHVV\RXVSHFLI\DGYLVLQJWKDWD
SUREOHPRFFXUUHGZLWKGXDOGHOLYHU\

:KDWGDWDLVVHQWWRGXDOGHOLYHU\
7KHIROORZLQJWDEOHGHVFULEHVZKDWPHVVDJHVDUHVHQWWRWKHGXDOGHOLYHU\VHUYHU

,IWKHPHVVDJHLV

'XDO'HOLYHU\ZLOO

VHQWVXFFHVVIXOO\WRD
UHJLVWHUHGXVHU

VHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\VHUYHU

VHQWVXFFHVVIXOO\WRDQRQ
UHJLVWHUHGXVHU

QRWVHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\
VHUYHU

'HOLYHU\0DQDJHU



,IWKHPHVVDJHLV

'XDO'HOLYHU\ZLOO

VHQWVXFFHVVIXOO\WRDQRQ
UHJLVWHUHGXVHU ZLWKFDWFKDOO
HQDEOHG

QRWVHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\
VHUYHU

VHQWVXFFHVVIXOO\WRDQDOLDV

VHQGWKHPHVVDJHWRWKHDOLDVXQOHVVWKHGXDO
GHOLYHU\VHUYHULV*PDLOLQZKLFKFDVHWKH
PHVVDJHLVVHQWWRWKHSULPDU\XVHULQVWHDG

VHQWVXFFHVVIXOO\WRDPDLOLQJ
OLVW ZKLFKLVVHWXSLQWKH
PHVVDJHVHFXULW\VHUYLFHDV
DQDOLDV

VHQGWKHPHVVDJHWRWKHDOLDVXQOHVVWKHGXDO
GHOLYHU\VHUYHULV*PDLOLQZKLFKFDVHWKH
PHVVDJHLVVHQWWRWKHSULPDU\XVHULQVWHDG
OLNHDQ\RWKHUDOLDV

GHOLYHUHGIURP4XDUDQWLQH

VHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\VHUYHU
EXWZLWKRXWGXDOGHOLYHU\PDLOKHDGHU
H[WHQVLRQV

GHOLYHUHGIURPDQ$UFKLYH

QRWVHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\
VHUYHU

VHQWVXFFHVVIXOO\WRDQ
DGGUHVVLQDGRPDLQDOLDV

VHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\VHUYHU
XQOHVVVHQGLQJWR*PDLOLQZKLFKFDVHWKH
PHVVDJHLVVHQWWRWKHVDPHXVHUQDPHLQWKH
SULPDU\GRPDLQLQVWHDG

VHQWVXFFHVVIXOO\WRD
VXEGRPDLQ ZLWKGRPDLQ
VXEVWULSSLQJHQDEOHG

VHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\VHUYHU
XQOHVVVHQGLQJWR*PDLOLQZKLFKFDVHWKH
PHVVDJHLVVHQWWRWKHVDPHXVHUQDPHLQWKH
SULPDU\GRPDLQLQVWHDG

QRWVHQWVXFFHVVIXOO\WRWKH
SULPDU\PDLOVHUYHU

QRWVHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\
VHUYHU

QRWVHQWVXFFHVVIXOO\WRWKH
SULPDU\PDLOVHUYHUEXW
VSRROHGLQ6SRRO0DQDJHU

VHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\VHUYHU

GHOLYHUHGIURP6SRRO0DQDJHU

QRWVHQGWKHPHVVDJHWRWKHGXDOGHOLYHU\
VHUYHUVLQFHWKHPHVVDJHZDVDOUHDG\VHQW
GXULQJVSRROLQJ

$OHUWV
:KHQ\RXHQDEOHGXDOGHOLYHU\EHVXUHWRVHWXS$OHUWVVRWKDW\RXZLOONQRZLI
DQ\SUREOHPVKDSSHQZLWKGXDOGHOLYHU\
,PSRUWDQW$OHUWVDUHVWURQJO\UHFRPPHQGHG,I\RXGRQRWXVH$OHUWV\RXZLOOQRW
KDYHDQ\DXWRPDWHGZD\WRGHWHFWIDLOHGDWWHPSWVWRFRQQHFWWRWKHGXDOGHOLYHU\
VHUYHU

,IDPHVVDJHLVQRWVXFFHVVIXOO\VHQWWRWKHGXDOGHOLYHU\VHUYHUQHLWKHUWKH
VHQGHUQRUWKHUHFLSLHQWZLOOUHFHLYHDQ\HUURUPHVVDJHRUUHVHQGWKHPHVVDJH
VRDQ$OHUWPHVVDJHLVYLWDOVRWKDW\RXFDQGHWHFWDQGDGGUHVVDQ\SUREOHPWKDW
KDSSHQVZLWKGXDOGHOLYHU\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RVHWXSDQ$OHUWIRU'XDO'HOLYHU\XVHWKHIROORZLQJEDWFKFRPPDQG
modifyorg [orgname], dd_notify_on=[value], dd_notify_admin=[admin]

ZKHUH[orgname]LVWKHQDPHRI\RXUHPDLOFRQILJRUJDQL]DWLRQ[value]LVWR
GLVDEOHDOHUWVRUDQLQWHJHUWKDWLQGLFDWHVWKHPLQLPXPQXPEHURIVHFRQGV
EHWZHHQDOHUWV WRSUHYHQWH[FHVVLYHDOHUWVGXULQJDQLQFLGHQW DQG [admin] LV
WKHDGGUHVVRIDYDOLGDGPLQLVWUDWRULQWKHHPDLOVHFXULW\VHUYLFH
)RUH[DPSOHLI\RXUGRPDLQLVjumboinc.comDQG\RXUHPDLOFRQILJRUJLV
-XPER,QF(PDLO&RQILJWKHQXVHWKHIROORZLQJFRPPDQGWRHQDEOHDOHUWVWRDQ
DGPLQDGGUHVVWKDWFDQRFFXUDVRIWHQDVHYHU\ILYHPLQXWHV
modifyorg JumboInc Email Config, dd_notify_on=300,
dd_notify_admin=admin@jumboinc.com

8VLQJ'XDO'HOLYHU\ZLWK*PDLO
<RXFDQVHW'XDO'HOLYHU\WRVHQGPDLOWR*PDLODVDGXDOGHOLYHU\VHUYHU<RX
PXVWVWLOOVHWXS\RXUGRPDLQDQGXVHUVLQ*PDLODVZHOODVWKHPHVVDJHVHFXULW\
VHUYLFHDQG\RXUSULPDU\GRPDLQ
7RGHOLYHUPDLOWR*PDLODVDGXDOGHOLYHU\VHUYHUFKRRVH6HQGDFRS\WR*RRJOH
$SSV*PDLOXQGHU'XDO'HOLYHU\
1RWHWKDWZKLOH*PDLOLVVXSSRUWHGLQFOXGLQJDQ\YHUVLRQRI*RRJOH$SSV*PDLO
WKDWVXSSRUWV\RXUGRPDLQWKH0HVVDJH6HFXULW\ 'LVFRYHU\IHDWXUHDYDLODEOH
ZLWK*RRJOH$SSV3UHPLHU(GLWLRQ FDOOHG3RVWLQL6HUYLFHVLQWKH*RRJOH$SSV
GDVKERDUG LQFOXGHVVHSDUDWHLQWHJUDWLRQEHWZHHQ*PDLODQGWKHPHVVDJH
VHFXULW\VHUYLFHDQGGRHVQRWVXSSRUWGXDOGHOLYHU\7RXVHGXDOGHOLYHU\XSGDWH
WRWKHVWDQGDORQHYHUVLRQRIWKHPHVVDJHVHFXULW\VHUYLFH
:KHQ\RXUGXDOGHOLYHU\VHUYHULV*PDLOWKHPHVVDJHVHFXULW\VHUYLFHPDNHVD
IHZVSHFLDOVWHSVIRULQFUHDVHGFRPSDWLELOLW\

$OOPHVVDJHVVHQWWRDQDOLDVDUHUHGLUHFWHGWRWKHSULPDU\DGGUHVV

$OOPHVVDJHVVHQWWRDGRPDLQDOLDVDUHUHGLUHFWHGWRWKHVDPHXVHUQDPHLQ
WKHSULPDU\GRPDLQ

$OOPHVVDJHVVHQWWRDVXEGRPDLQ ZLWKGRPDLQVXEVWULSSLQJHQDEOHG DUH


UHGLUHFWHGWRWKHVDPHXVHUQDPHLQWKHSULPDU\GRPDLQ

)RUPRUHLQIRUPDWLRQVHH8VH*RRJOH$SSV*PDLORQSDJH 

6DPSOH8VHV
6RPHVDPSOHVFHQDULRVRIZD\VWRXVH'XDO'HOLYHU\

'HOLYHU\0DQDJHU



3LORWDQG0LJUDWLRQRI*RRJOH$SSV
,QWKLVVFHQDULRDQDGPLQLVWUDWRULVPRYLQJIURPDQLQKRXVHPDLOVHUYHUWR
*RRJOH$SSV*PDLOEXWLVEHJLQQLQJZLWKDSLORWSURJUDPDQGVORZO\WUDQVLWLRQLQJ
XVHUVWR*PDLO
,QLWLDOO\VHWWKHSULPDU\PDLOVHUYHUDV\RXUPDLOVHUYHUDQGWKHGXDOGHOLYHU\PDLO
VHUYHUDV*PDLO(QDEOHPDLODFFRXQWVIRUXVHUVDQGOHWWKHXVHUVWU\*PDLO
IXQFWLRQV
7RFRQWLQXHWKHWUDQVLWLRQVZLWFKWKHSULPDU\PDLOVHUYHUWR*PDLODQGWKHGXDO
GHOLYHU\PDLOVHUYHUWRWKHLQKRXVHPDLOVHUYHU
1RWHWKDWLIXVHUVFRQQHFWWRWKHGXDOGHOLYHU\VHUYHUDQ\RXWERXQGPHVVDJHVRU
UHSOLHVZLOOEHVHQWIURPWKDWVHUYHUVRWKH\ZLOOQRWEHDUFKLYHGRUVWRUHGRQWKH
SULPDU\VHUYHU

8VLQJD'XDO'HOLYHU\IRU%DFNXS
,QWKLVVFHQDULRDQDGPLQLVWUDWRUKDVDSULPDU\PDLOVHUYHUWKDWKDQGOHVDOOPDLO
EXWZDQWVWRKDYHDEDFNXSVHUYHUZKHUHXVHUVFDQDFFHVVWKHLUPDLOLQFDVHRI
DQ\NLQGRIV\VWHPIDLOXUHRQWKHPDLOVHUYHU7KLVFRXOGDOVREHXVHGWRSURYLGH
UHPRWHZHEDFFHVVWRHPDLOIRUXVHUVDZD\IURPWKHRIILFH
7KHGXDOGHOLYHU\VHUYHUPLJKWEHD*RRJOH$SSV*PDLODFFRXQWVHWXSWRXVHWKH
GRPDLQRUFRXOGEHDQRWKHURIIVLWHPDLOVHUYHUFRQILJXUHGWRDFFHSWPDLOIRUWKH
VDPHGRPDLQDQGXVHUOLVWDVWKHSULPDU\PDLOVHUYHU
6HWXSWKHSULPDU\PDLOVHUYHUDVXVXDOWKHQDGGGXDOGHOLYHU\WRGHOLYHUPDLOWR
WKHGXDOGHOLYHU\VHUYHU
1RWHWKDWLIXVHUVFRQQHFWWRWKHGXDOGHOLYHU\VHUYHUDQ\RXWERXQGPHVVDJHVRU
UHSOLHVZLOOEHVHQWIURPWKDWVHUYHUVRWKH\ZLOOQRWEHDUFKLYHGRUVWRUHGRQWKH
SULPDU\VHUYHU

6HUYHUVLQ6HSDUDWH/RFDWLRQV
,QWKLVVFHQDULRDQDGPLQLVWUDWRUKDVPDLOVHUYHUVLQWZRORFDWLRQVWKDWDUH
JHRJUDSKLFDOO\YHU\GLVWDQWDOORQWKHVDPHGRPDLQDQGZDQWVXVHUVWREHDEOHWR
FRQQHFWWRZKLFKHYHUPDLOVHUYHULVFORVHUWRWKHP
,QWKLVVFHQDULRVHWRQHPDLOVHUYHUDVWKHSULPDU\PDLOVHUYHUDQGWKHRWKHUDV
WKHGXDOGHOLYHU\PDLOVHUYHU
,WPD\DOVREHSRVVLEOHWRVHWXSPRUHFRPSOH[VFHQDULRVZLWKGLIIHUHQWHPDLO
FRQILJRUJDQL]DWLRQVDQGVHSDUDWHGXDOGHOLYHU\VHUYHUVHWWLQJVIRUHDFKHPDLO
FRQILJEHVXUHWRSODQWKLVNLQGRIVFHQDULRRXWFDUHIXOO\EHIRUHFKDQJLQJDQ\
'HOLYHU\0DQDJHUVHWWLQJV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

'XDO'HOLYHU\DQG6SOLW'HOLYHU\
,I\RXUHXVLQJPXOWLSOHPDLOVHUYHUVLWPD\EHLPSRUWDQWWRQRWHWKHGLVWLQFWLRQ
EHWZHHQGXDOGHOLYHU\DQGVSOLWGHOLYHU\
,QGXDOGHOLYHU\DFRS\RIHYHU\PHVVDJHLVVHQWWRWZRVHSDUDWHVHUYHUV2QD
VXFFHVVIXOGXDOGHOLYHU\ERWKPDLOVHUYHUVUHFHLYHDFRS\RIDPHVVDJH<RXFDQ
LPSOHPHQWGXDOGHOLYHU\LQ'HOLYHU\0DQDJHUXVLQJWKHVHLQVWUXFWLRQV
,QVSOLWGHOLYHU\LQFRPLQJPDLOLVURXWHGWRRQHRIWZRVHUYHUVEDVHGRQ\RXUXVHU
VHWWLQJV2QDVXFFHVVIXOVSOLWGHOLYHU\RQO\RQHPDLOVHUYHUUHFHLYHVWKH
PHVVDJH:KLFKVHUYHUUHFHLYHVWKHPHVVDJHLVEDVHGRQWKHDGGUHVVRIWKH
UHFLSLHQW6HWXSVSOLWGHOLYHU\E\FUHDWLQJPXOWLSOHHPDLOFRQILJRUJDQL]DWLRQV
VHWWLQJ'HOLYHU\0DQDJHUIRUHDFKHPDLOFRQILJWRURXWHWRWKHDSSURSULDWHVHUYHU
DQGDGGLQJDSSURSULDWHXVHUVWRWKHXVHURUJVXQGHUWKHVHHPDLOFRQILJV6SOLW
GHOLYHU\LVQRWFRYHUHGE\WKLVGRFXPHQWIRULQIRUPDWLRQDERXWVSOLWGHOLYHU\
FRQWDFWVXSSRUW
<RXFDQXVHGXDOGHOLYHU\DQGVSOLWGHOLYHU\WRJHWKHUEXWSODQ\RXUGHOLYHU\
VHWWLQJVFDUHIXOO\)RULQVWDQFH\RXFRXOGVHWXSWZRVHSDUDWHHPDLOFRQILJVWRXVH
VSOLWGHOLYHU\DQGWKHQVHWXS'XDO'HOLYHU\RQHDFKHPDLOFRQILJLQRUGHUWR
GHOLYHUDFRS\RIWKHPHVVDJHWR*PDLO7KHVHFRQILJXUDWLRQVFDQEHFRPHYHU\
FRPSOH[DQGDUHQRWFRYHUHGE\WKLVJXLGH%HVXUHWRVHW'HOLYHU\0DQDJHU
VHWWLQJVIRUHDFKHPDLOFRQILJDSSURSULDWHO\

8VH*RRJOH$SSV*PDLO
<RXFDQVHW*RRJOH$SSV*PDLODV\RXUSULPDU\VHUYHU<RXPXVWVWLOOVHWXS\RXU
GRPDLQDQGXVHUVLQ*PDLODVZHOODVWKHPHVVDJHVHFXULW\VHUYLFH
7RGHOLYHUPDLOWR*PDLODVDGXDOGHOLYHU\VHUYHUFKRRVH8VH*RRJOH$SSV
*PDLOXQGHU'HOLYHU\0DQDJHU
1RWHWKDWZKLOH*PDLOLVVXSSRUWHGLQFOXGLQJDQ\YHUVLRQRI*RRJOH$SSV*PDLO
WKDWVXSSRUWV\RXUGRPDLQWKH0HVVDJH6HFXULW\ 'LVFRYHU\IHDWXUHDYDLODEOH
ZLWK*RRJOH$SSV3UHPLHU(GLWLRQ FDOOHG3RVWLQL6HUYLFHVLQWKH*RRJOH$SSV
GDVKERDUG LQFOXGHVVHSDUDWHLQWHJUDWLRQEHWZHHQ*PDLODQGWKHPHVVDJH
VHFXULW\VHUYLFHDQGGRHVQRWVXSSRUWGXDOGHOLYHU\

8VH&DVHV
8VH*RRJOH$SSV*PDLOKDVVHYHUDOFRPPRQXVHFDVHV

3LORWLQJ*RRJOH$SSV3UHPLHUDQG(GXFDWLRQ(GLWLRQ<RXFDQXVHWKH
IHDWXUHWRURXWHHPDLOIRUDSRUWLRQRI\RXUXVHUVWRSLORW*RRJOH$SSV*PDLORU
DV\RXPLJUDWHJURXSVRIXVHUVWR*RRJOH$SSV*PDLO7RVHWXSDVSOLW
GHOLYHU\SLORWFUHDWHDQHZHPDLOFRQILJRUJDQL]DWLRQWKDWXVHV*RRJOH$SSV
*PDLOWKHQPRYHSLORWXVHUVWRDXVHURUJXQGHU\RXUQHZHPDLOFRQILJ

'HOLYHU\0DQDJHU



2SWLPL]LQJGHOLYHU\WR*RRJOH$SSV,I\RX
YHDOUHDG\FRQILJXUHG\RXU
HPDLOGHOLYHU\WR*RRJOH$SSV*PDLO\RXFDQNHHS\RXUFXUUHQWVHWWLQJVRU
XVHWKHQHZURXWLQJIHDWXUH:LWKWKHQHZURXWLQJIHDWXUH3RVWLQL'HOLYHU\
0DQDJHUDXWRPDWLFDOO\V\QFKURQL]HVZLWKWKH*PDLOVHUYHUVDQGVKDUHVVSDP
LQIRUPDWLRQIRU*PDLOSURFHVVLQJ

6\VWHP5HTXLUHPHQWV
7RXVHWKH*RRJOH$SSV*PDLOIHDWXUH\RXZLOOQHHGWKHIROORZLQJ

$FFHVVWRDQ(PDLO&RQILJRUJDQL]DWLRQ

$Q\HGLWLRQRI*RRJOH$SSVIRU\RXUGRPDLQ<RXPXVWVHWXS\RXUGRPDLQ
EHIRUHKDQGLQ*RRJOH$SSV

,I\RXZDQW3RVWLQLWRSURFHVVRXWERXQGPDLODVZHOOWKLVRSWLRQLVDYDLODEOH
RQO\ZLWK*RRJOH$SSV3UHPLHURU(GXFDWLRQ(GLWLRQDQGLVFRQILJXUHGLQWKH
*RRJOH$SSV&RQWURO3DQHO

6HWXS
6HWXSWKHQHZ*PDLOURXWLQJIHDWXUHLQWKH$GPLQLVWUDWLRQ&RQVROHDQGWKHQ
FRQILJXUHRXWERXQGDQGRWKHUVHWWLQJV VXFKDV63)DQG,3:KLWHOLVWLQJ LQ
*RRJOH$SSVFRQWUROSDQHO
)RUDFRPSOHWHVHWXS
 6HWXS\RXUGRPDLQDQGXVHUVLQ*RRJOH$SSV&RQWURO3DQHO
 6HWXSLQERXQGPDLOZLWK8VH*RRJOH$SSV*PDLOLQWKH$GPLQLVWUDWLRQ
&RQVROHXQGHU'HOLYHU\0DQDJHU!(GLW
 6HWXSRXWERXQGPDLOLQWKH*RRJOH$SSV&RQWURO3DQHOLIGHVLUHG
 6HWXSRWKHU*RRJOH$SSVPDLOVHWWLQJVVXFKDV63)DQG:KLWHOLVWLQJLI
GHVLUHG
7RXVHWKHQHZLQERXQG*PDLOURXWLQJIHDWXUHJRWR'HOLYHU\0DQDJHU!(GLWLQ
WKH$GPLQLVWUDWLRQ&RQVROH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0DLOIORZZLOOURXWHWR*PDLOLPPHGLDWHO\DIWHU\RXVDYH\RXUFKDQJHVDQG\RX
FDQFKDQJHEDFNMXVWDVTXLFNO\
1RWH,I\RXDFWLYDWHGWKH3RVWLQLIRU*RRJOH$SSVVHUYLFHWKURXJKWKH*RRJOH
$SSVFRQWUROSDQHOWKLVIHDWXUHGRQRWDSSO\QRDFWLRQLVUHTXLUHG7KH3RVWLQL
VHUYLFHDXWRPDWLFDOO\WDNHVFDUHRIURXWLQJWR*RRJOH$SSVLQWKHEDFNJURXQG

6HWWLQJXS'HOLYHU\0DQDJHU
$XWKRUL]HGDGPLQLVWUDWRUVFDQFRQILJXUHHGLW'HOLYHU\0DQDJHU([HUFLVHFDXWLRQ
ZKHQHYHUPDNLQJFKDQJHVDVHUURUVPD\LPSDFW\RXUPDLOIORZ
7KH'HOLYHU\0DQDJHU(GLWSDJHLVVKRZQEHORZ&KDQJHVPDGHWRWKLVSDJHWDNH
HIIHFWZLWKWKHQH[WQHZPDLOVHUYHUFRQQHFWLRQWRWKHPHVVDJHVHFXULW\VHUYLFH

(GLW'HOLYHU\0DQDJHU

7RQDYLJDWHWRWKH'HOLYHU\0DQDJHUHGLWVFUHHQIROORZWKHVWHSVEHORZ
 &OLFNWKH,QERXQG6HUYHUVWDE
 6HOHFWDQHPDLOVHUYHUFRQILJIURPWKHSXOOGRZQOLVW
 &OLFNWKH'HOLYHU\0DQDJHUOLQN
 ,QWKH2YHUYLHZSDJHFOLFNWKH(GLWOLQNLQWKHJUD\EDU
 ,QWKH(GLWSDJHILOORXWWKHILHOGVXVLQJWKHLQIRUPDWLRQIURPWKHWDEOH
GHVFULEHGLQWKHQH[WVHFWLRQ

'HOLYHU\0DQDJHU



 &OLFN6DYH

(PDLO6HUYHUVDQG/RDG%DODQFLQJ
)ROORZLQJDUHGHVFULSWLRQVRIWKHILHOGVIRU'HOLYHU\0DQDJHU
)LHOG1DPH

9DOXH

8VH*RRJOH
$SSV*PDLO

6HQGPDLOWR*RRJOH$SSV*PDLO7KLVZLOOVHQGPDLOGLUHFWO\
WR*RRJOH$SSV6HWXS\RXUGRPDLQLQXVHUVLQ*RRJOH$SSV
DVZHOODVWKHPHVVDJHVHFXULW\VHUYHU
)RUPRUHLQIRUPDWLRQVHH8VH*RRJOH$SSV*PDLORQ
SDJH 

(PDLO6HUYHUV

/LVW\RXUHPDLOVHUYHU V 8VHHLWKHUWKHPDLOKRVWQDPHV LH


PDLOVDPSOHFRP RUWKH,3DGGUHVVHV  
(LWKHUDUHDFFHSWDEOHIRUPDWV
,IPRUHILHOGVDUHUHTXLUHGHQWHUWKHILUVWWZRDQGFOLFN6XEPLW
$IWHUUHWXUQLQJWRWKHSDJH\RXZLOOILQGDGGLWLRQDOILHOGV
5HSHDWDVQHFHVVDU\XQWLODOOHPDLOKRVWVDUHOLVWHG
2QFH\RXHQWHUWKHPDLOKRVWQDPHRU,3DGGUHVVDQGFOLFN
6XEPLWWKHFKDQJHRFFXUVLPPHGLDWHO\$IDXOW\HQWU\ZLOO
SUHYHQWHPDLOIURPEHLQJGHOLYHUHGWR\RXUVHUYHUVWKXV
VWRSSLQJHPDLOIURPFRPLQJLQWR\RXURUJDQL]DWLRQ
,PSRUWDQW<RXVKRXOGWHVWWKHHPDLOVHUYHUDIWHUPDNLQJ
DQ\FKDQJHV<RXFDQWHVWE\YDOLGDWLQJWKDW\RXUHPDLO
VHUYHULVLQGHHGUHFHLYLQJHPDLOIURPWKHPHVVDJHVHFXULW\
VHUYLFH3OHDVHFRQWDFWVXSSRUWLI\RXH[SHULHQFHGLIILFXOW\
:HUHFRPPHQGOLVWLQJWKHHPDLOVHUYHUVLQGHVFHQGLQJRUGHU
ZLWKWKHPRVWUREXVWHPDLOVHUYHUOLVWHGILUVW7KLVZLOOPDNHLW
HDVLHUIRUFDOFXODWLQJWKHGLVWULEXWLRQSHUFHQWDJHVIRUHDFK
HPDLOVHUYHU

&RQQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2QFHDOOPDLOKRVWVDUHOLVWHGDQGFRQQHFWLRQOLPLWVDUHVHW
\RXFDQDSSO\DZHLJKWHGGLVWULEXWLRQRIWUDIILFDFURVVWKH
VHUYHUV(QWHUWKHSHUFHQWDJHDOORFDWLRQIRUHDFKHPDLO
VHUYHU)RUH[DPSOHLI\RXKDYHWKUHHHPDLOVHUYHUVDQG\RX
ZDQWWKHILUVWHPDLOVHUYHUOLVWHGWRUHFHLYHRIWKHLQERXQG
HPDLOWUDIILFHQWHULQWKH&RQQHFWLRQVILHOG/HDYLQJWKH
UHPDLQLQJILHOGVHPSW\ZLOOGLVWULEXWHWKHLQERXQGPHVVDJHV
HTXDOO\DPRQJWKHUHPDLQLQJVHUYHUV$VVLJQLQJDGLVWULEXWLRQ
SHUFHQWDJHIRUHDFKHPDLOVHUYHULVILQHDVORQJDVLWWRWDOV
<RXZLOOUHFHLYHDQHUURULI\RXDVVLJQDORDGGLVWULEXWLRQ
WKDWWRWDOVPRUHWKDQSHUFHQW$OVRRQO\ZKROH
SHUFHQWDJHVPD\EHXVHG

)LHOG1DPH

9DOXH

&RQQ/LPLW

,I\RXNQRZKRZPDQ\VLPXOWDQHRXVFRQQHFWLRQV\RXUHPDLO
VHUYHUFDQDFFRPPRGDWHVHWWKDWYDOXHLQWKHGHVLJQDWHG
ILHOG6XEPLWWKHSDJHDQGUHWXUQ<RXZLOOILQGWKDWWKH
QXPEHURIRSHQFRQQHFWLRQVZLOOEHLVGLVSOD\HGLQEROGWKLV
LVWKHUHDOWLPHQXPEHURIRSHQFRQQHFWLRQV7KLVLVXVHIXOWR
YDOLGDWHWKDW\RXKDYHQ
WVHW\RXU&RQQHFWLRQ/LPLWWRRORZ
:KHQDQHPDLOVHUYHULVH[SHULHQFLQJDQHQRUPRXVDPRXQW
RIWUDIILFDQGWKHHPDLOVHUYHUDWWHPSWVWRRSHQHQRXJK
FRQQHFWLRQVWRNHHSXSZLWKWKHUHTXHVWVLWFDQGUDPDWLFDOO\
LQFUHDVHWKHOLNHOLKRRGRIDVHUYHURXWDJH6HWWLQJWKH
&RQQHFWLRQ/LPLWLQ'HOLYHU\0DQDJHUZLOOOHWWKHPHVVDJH
VHFXULW\VHUYLFHDFWDVDQHGJHVHUYHUSUHYHQWLQJ\RXU
VHUYHUIURPEHLQJRYHUZKHOPHGDQGSRVVLEO\EURXJKWGRZQ
,I\RXGRQ
WNQRZ\RXUPDLOVHUYHUFRQQHFWLRQOLPLWDWLRQVZH
VXJJHVW\RXJRWRWKH+RVWVSHFLILFGDWDDYDLODEOHIURPWKH
'HOLYHU\0DQDJHU9LHZSDJH,I\RXFRQILJXUHG\RXUPDLOKRVW
SURSHUO\WKLVZLOOVKRZWKHQXPEHURIUHDOWLPHFRQQHFWLRQV
5HIUHVKWKHSDJHVHYHUDOWLPHVRYHUDIHZPLQXWHVWRVHH
KRZWKHQXPEHURIFRQQHFWLRQVIOXFWXDWHV2QFH\RXKDYHDQ
LGHDRIWKHQXPHULFDOUDQJHIRURSHQFRQQHFWLRQVVHWDOLPLW
WKDWZRQ
WEHWRRORZWRLQKLELWWUDIILFEXWLVQ
WWRRKLJKWRDOORZ
\RXUVHUYHUWREHGLVDEOHGE\H[FHVVLYHWUDIILF7KHHPDLO
VHUYHUVRIWZDUHPDQXDOPD\DOVRSURYLGHWKLVLQIRUPDWLRQ
&RQQHFWLRQOLPLWVDUHLQVWLWXWHGVWDUWLQJZLWKWKHILUVWQHZ
FRQQHFWLRQFUHDWHGDIWHUWKHOLPLWLVVHW7KHOLPLWLVQRW
LPSRVHGRQH[LVWLQJFRQQHFWLRQZKHQWKHFRQILJXUDWLRQLV
PDGH6RFRQQHFWLRQVZLOOVORZO\VHWWOHGRZQWRWKHOLPLWDV
H[LVWLQJFRQQHFWLRQVWRWKHVHUYHUFRPSOHWH

2SHQ&RQQ

'LVSOD\VWKHQXPEHURIFXUUHQWO\RSHQFRQQHFWLRQV

'HOLYHU\0DQDJHU



)DLORYHU
)ROORZLQJDUHGHVFULSWLRQVRIILHOGQDPHVIRUWKHIDLORYHUFRQILJXUDWLRQ
)LHOG1DPH

9DOXH

(PDLO6HUYHUV

$IDLORYHUHPDLOVHUYHULVRQHWKDWLVNHSWRXWRIUHJXODU
URWDWLRQIRULQERXQGHPDLOWUDIILF7KHIDLORYHUVHUYHULV
GHVLJQDWHGWRHQWHUWKHHPDLOURWDWLRQLI$//RIWKHSULPDU\
HPDLOKRVWVIDLOV/LNHWKHSULPDU\HPDLOVHUYHULWWRRFDQEH
VHWZLWKDFRQQHFWLRQOLPLWDQGHYHQUHFHLYHDSHUFHQWDJHRI
HPDLOWUDIILF:KHQDOOSULPDU\HPDLOVHUYHUVIDLODQGWKHUHLVQ
W
DGHVLJQDWHGIDLORYHUVHUYHUWKHHPDLOZLOOHLWKHUEHVSRROHG
E\WKHPHVVDJHVHFXULW\VHUYLFH LI\RXKDYH6SRRO0DQDJHU
DYDLODEOH RUWKHPHVVDJHVZLOOEHGHIHUUHG
(QWHUWKHKRVWQDPHRU,3DGGUHVVHVRIWKHPDLOVHUYHUVWKDW
ZLOOEHXVHGLQDOOSULPDU\HPDLOVHUYHUVIDLO6HH(PDLO
6HUYHUVDQG/RDG%DODQFLQJRQSDJH IRUPRUH
LQIRUPDWLRQ
7KHIDLORYHUFRQILJXUDWLRQLVRQHORDGEDODQFHGVHWRIVHUYHUV
DQGQRWWKUHHIXOOIDLORYHUVZKLFKIDLORYHUIRUHDFKRWKHULQ
VHTXHQFH

&RQQ

6HHSUHYLRXVWDEOH

&RQQ/LPLW

6HHSUHYLRXVWDEOH

2SHQ&RQQ

6HHSUHYLRXVWDEOH

2YHUIORZ
&OLFNWKHFKHFNER[LI\RXZLVKWRDOORZIDLORYHUHPDLOVHUYHUVWRDFFHSWH[FHVV
PHVVDJHVEH\RQGSULPDU\FRQQHFWLRQOLPLWV

'XDO'HOLYHU\6HUYHU
)ROORZLQJDUHGHVFULSWLRQVRIILHOGQDPHVIRUWKH'XDO'HOLYHU\FRQILJXUDWLRQ
)LHOG1DPH

9DOXH

(QDEOH'XDO
'HOLYHU\

&KHFNWRHQDEOHGXDOGHOLYHU\,IFKHFNHGDPHVVDJHZLOOEH
GHOLYHUHGWRDGXDOGHOLYHU\VHUYHULIWKHPHVVDJHZDV
VXFFHVVIXOO\GHOLYHUHGWRDUHJLVWHUHGXVHU
)RUPRUHLQIRUPDWLRQVHH'XDO'HOLYHU\RQSDJH 

6HQGDFRS\WR
*RRJOH$SSV
*PDLO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HWV\RXUGXDOGHOLYHU\VHUYHUDV*RRJOH$SSV*PDLO

)LHOG1DPH

9DOXH

6HQGFRS\WR
WKLVHPDLO
VHUYHU

6HWV\RXUGXDOGHOLYHU\VHUYHUDVWKH0;UHFRUGRU,3DGGUHVV
WKDW\RXVSHFLI\
1RWHWKDWGXDOGHOLYHU\VHUYHUVGRQRWVXSSRUWDIDLORYHU
VHUYHU

9HULI\LQJ(PDLO)ORZ
:LWKDFFHVVWR'HOLYHU\0DQDJHU0HVVDJH7UDIILF*UDSKVLWLVHDV\WRGHWHUPLQH
ZKDWWUDIILFLVIORZLQJWKURXJKWKHPHVVDJHVHFXULW\VHUYLFH
,QWKH$GPLQLVWUDWLRQ&RQVROHVHOHFWWKHDSSURSULDWHHPDLOVHUYHUIURPWKHSXOO
GRZQOLVWRUWKH6KRZ+LHUDUFK\ZLQGRZ
&OLFNWKH,QERXQG6HUYHUVWDEWKHQWKH'HOLYHU\0DQDJHUOLQN9LHZWKH0HVVDJH
7UDIILF*UDSK

*UD\%DUV 7RWDODWWHPSWHGFRQQHFWLRQV

'DUN5HG/LQHV )DLOHGFRQQHFWLRQV

/LJKW*UHHQ/LQHV 6SRROHGFRQQHFWLRQV

$Q\RWKHUFRORUOLQHV 'HOLYHUHGFRQQHFWLRQV6HHWKHOHJHQGRQWKHJUDSK
IRUGHWDLOVDERXWZKLFKOLQHUHIHUVWRZKLFK,3

7KHJUDSKZLOOVKRZZKHWKHURUQRWWUDIILFLVIORZLQJWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFH(DFKJUD\EDUUHSUHVHQWVRQHPLQXWH
7KH&XUUHQW$FWLYLW\ER[LQWKHXSSHUULJKWKDQGFRUQHURIWKH'HOLYHU\0DQDJHU
RYHUYLHZSDJHDOVRVKRZVVWDWLVWLFVIRUWKHFXUUHQWHPDLOVHUYHUFRQILJ

'HOLYHU\0DQDJHU(YHQWV
:$51,1*(YHQWVUHODWLQJWRWKH'HOLYHU\0DQDJHUDUHXVXDOO\PLVVLRQFULWLFDO,I

WKH'HOLYHU\0DQDJHUORVHVDFRQQHFWLRQZLWK\RXUHPDLOVHUYHURUWKHQXPEHURI
FRQQHFWLRQVKDVEHHQH[FHHGHGLWUHTXLUHVWKHDWWHQWLRQRIDQHPDLO
DGPLQLVWUDWRU)RUWKLVUHDVRQZH67521*/<85*(\RXWRFRQILJXUH\RXU
'HOLYHU\0DQDJHUDOHUWVWREHGHOLYHUHGWR\RXUPRELOHSKRQHRUSDJHU
'RQRWVHQGDOHUWVWR\RXUHPDLODFFRXQWRQ\RXUFRPSDQ\HPDLOVHUYHU6WDQGDUG
PRELOHSKRQHVFDQUHFHLYHWH[WPHVVDJHV&RQWDFW\RXUZLUHOHVVFDUULHUWR
DFWLYDWHWH[WPHVVDJLQJDQGWRREWDLQWKHHPDLODGGUHVVIRU\RXUSKRQHRU
ZLUHOHVVHQDEOHG3'$
%HFDXVHRIWKHLUFULWLFDOQDWXUH'HOLYHU\0DQDJHUHYHQWVDSSHDUDWWKHWRSRIWKH
(YHQWVOLVWRQWKH2YHUYLHZSDJHDQGDUHPDUNHGZLWKDUHGIODJ

'HOLYHU\0DQDJHU



,WLVFRPPRQIRUWKH'HOLYHU\0DQDJHUHYHQWVOLVWWREHHPSW\EHFDXVHWKH
PHVVDJHVHFXULW\VHUYLFHNHHSV(YHQWUHFRUGVIRUWZRGD\V,IQRHYHQWVKDYH
RFFXUUHGGXULQJWKHSDVWGD\VWKHOLVWZLOOEHHPSW\
7KHOLVWRIHYHQWVFDQEHVRUWHGE\W\SHGDWHVRXUFH,3RULPSDFW&OLFNLQJRQDQ\
RIWKHFROXPQKHDGHUVZLOOVRUWWKHOLVWE\WKDWFDWHJRU\7RVRUWRUVHDUFKIRU
HYHQWVWKDWKDGWKHJUHDWHVWLPSDFWVHOHFWPHVVDJHVRYHURUDQG
VHDUFK7KLVZLOOHOLPLQDWHDOOORZLPSDFWHYHQWVDQGOHDYHRQO\WKHHYHQWVRYHUWKH
YDOXHWKDWZDVVHOHFWHG

'HOLYHU\0DQDJHU$OHUWVDQG(YHQW7\SHV
(PDLO+RVW'RZQ

,IWKHUHDUHIDLOHGFRQQHFWLRQV ZLWKQRVXFFHVVHV WRRQHRI\RXUHPDLOVHUYHUV


ZLWKLQDPLQXWHLQWHUYDO FKHFNHGHYHU\VHFRQGV DQDOHUWZLOOEHVHQW,IWKH
HPDLOVHUYHULVXQUHDFKDEOHIRUDQH[WHQGHGSHULRGRIWLPH\RXZLOOUHFHLYHWKH
LQLWLDODOHUWEXWQRDGGLWLRQDODOHUWVDUHVHQWDVVXPLQJWKHLQLWLDODOHUWKDVQ
WHQGHG
\HW LW
VEHHQFRQWLQXRXV 2QHDOHUWSHUHYHQWLVVHQWRXW
2UJDQL]DWLRQ(PDLO+RVW'RZQ

6DPHDV(PDLO+RVW'RZQH[FHSWWKDW2UJDQL]DWLRQ(PDLO+RVW'RZQPHDQV
WKDWDOO\RXUHPDLOVHUYHUVWKDWKDYHHPDLOILOWHUHGE\WKHPHVVDJHVHFXULW\VHUYLFH
DUHXQUHDFKDEOH$VHUYHUPD\EHXQUHDFKDEOHEHFDXVHLWLVGRZQRUEHFDXVH
WKHUHLVDQHWZRUNRXWDJHEHWZHHQ\RXUVHUYHUDQGWKHPHVVDJHVHFXULW\VHUYLFH

7URXEOHVKRRWLQJ'HOLYHU\0DQDJHU
:KDWGRHVLWPHDQLI2SHQ&RQQ QDZKHQD&RQQ/LPLWLVVHWWKURXJKWKH
,QERXQG6HUYHU!'HOLYHU\0DQDJHUSDJH"

7KLVPHDQVWKDWWKHSURFHVVZKLFKOLVWVWKHQXPEHURIVLPXOWDQHRXVFRQQHFWLRQV
GLHG3OHDVHFRQWDFW6XSSRUWWRUHTXHVWWKDWWKLVEHUHVHW
,IQR&RQQ/LPLWLVVHWWKHQWKHQXPEHURI2SHQ&RQQZLOOQRWEHOLVWHG
0\PDLOVHUYHUKDVEHHQEURXJKWGRZQLQWKHSDVWGXHWRWRRPXFKLQFRPLQJ
PDLO&DQWKHPHVVDJHVHFXULW\VHUYLFHEHXVHGWROLPLWFRQQHFWLRQVWRP\PDLO
VHUYHUWRSUHYHQWH[FHVVLYHFRQQHFWLRQVIURPEULQJLQJLWGRZQ"

<HV\RXFDQXVH'HOLYHU\0DQDJHUWRLPSRVHFRQQHFWLRQOLPLWV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

6SRRO0DQDJHU

&KDSWHU 

$ERXW6SRRO0DQDJHU
:KHQ\RXUPDLOVHUYHUEHFRPHVXQDYDLODEOH IRUH[DPSOHGXHWRDFUDVKHG
VHUYHURUQHWZRUNFRQQHFWLYLW\SUREOHPV WKH6SRRO0DQDJHUVWRUHVRUVSRROV
\RXUPDLOIRUODWHUUHOHDVHZKHQ\RXUVHUYHULVUHDG\
7KH6SRRO0DQDJHULVDQRSWLRQDOIHDWXUHDYDLODEOHZLWKVRPHVHUYLFH
FRQILJXUDWLRQV6SRRO0DQDJHULVQRWDYDLODEOHZLWK*RRJOH0HVVDJH)LOWHULQJ
&RQWDFW\RXUYHQGRURUDFFRXQWPDQDJHUIRUGHWDLOV
6SRROLVDOORFDWHGE\WRWDOVL]HRIGDWDQRWE\WLPH:KLOHVRPHDJUHHPHQWVRU
LQYRLFHVLQFOXGHDQHVWLPDWLRQRIWKHDPRXQWRIWLPHPDLOZLOOEHVSRROHGWKLVLV
RQO\DQHVWLPDWH6SRRO0DQDJHUDOZD\VRSHUDWHVRQWKHGDWDVL]HRIWKHVSRRO
QRWGXUDWLRQRIVSRROLQJHYHQWV
1RWH<RXPXVWVHW6SRRO0DQDJHUWR$XWRPDWLFLI\RXZDQWVSRROLQJWRRFFXU

DXWRPDWLFDOO\ZKHQ\RXUPDLOVHUYHULVXQDYDLODEOH<RXVKRXOGDOVRFRQILJXUH
DOHUWV

+RZ6SRRO0DQDJHU:RUNV
7KLVVHFWLRQGHVFULEHVWKHVSRROLQJSURFHVVDQGKRZPHVVDJHVDUHVSRROHG
)ROORZLQJLVDQRYHUYLHZWKH6SRRO0DQDJHUSURFHVVHV
6SRROLQJ6HW8S

<RXDUHDOORFDWHGVSRROLQJVSDFHZLWK(QWHUSULVH(GLWLRQ<RXPD\SXUFKDVH
DGGLWLRQDOVSRROLQJIURP\RXUDFFRXQWPDQDJHU
'RWKHIROORZLQJZKHQ\RXDGGRUGHOHWHDQHPDLOFRQILJRUSXUFKDVHDGGLWLRQDO
VSRRO
 $OORFDWHWKHWRWDODPRXQWRIVSRRODFURVV\RXUHPDLOFRQILJV6SRROLV
DOORFDWHGE\WRWDOVL]HRIGDWDQRWE\WLPH
 6HWXSDOHUWVIRUHDFKHPDLOFRQILJ

6SRRO0DQDJHU



 6HWWKHXQVSRROLQJFRQQHFWLRQUDWHDQGGHOD\LQWHUYDODQGWXUQRQ6SRRO
0DQDJHUE\VHWWLQJWKH6SRROLQJ0HFKDQLVPDQG8QVSRROLQJ&RQWUROWR
$XWRPDWLFIRUHDFKHPDLOFRQILJ
:KHQD&RQQHFWLRQ)DLOXUH2FFXUV

:KHQWKHUHLVDFRQQHFWLRQIDLOXUHWKDWODVWVORQJHUWKDQWKHVSRROGHOD\LQWHUYDO
WKH6SRRO0DQDJHUVHQGVDQDOHUW LIDOHUWVKDYHEHHQFRQILJXUHG DQGEHJLQVWR
VSRRO\RXUPDLO LI\RXKDYHVHWXSDXWRPDWLFVSRROLQJ 
$OWHUQDWHO\\RXFDQPDQXDOO\VWDUWVSRROLQJPDLOLIWKHHYHQWLVDSODQQHGRXWDJH
VXFKDVDVRIWZDUHRUKDUGZDUHXSJUDGH
6SRRO0DQDJHUFRQWLQXHVWRVSRROPHVVDJHVXQWLOWKHVSRRODOORFDWLRQLVUHDFKHG
:KHQD&RQQHFWLRQ)DLOXUH(QGV

,I6SRRO0DQDJHUZDVVWDUWHGPDQXDOO\
 6SRROLQJPXVWEHPDQXDOO\VXVSHQGHG VWRSSHG 
 8QVSRRO\RXUPDLOXVLQJWKH6SRRO0DQDJHUZKLFKGHOLYHUVWKHVWRUHG
PHVVDJHVWR\RXUHPDLOVHUYHU
 $IWHU\RXUWUDIILFLVXQVSRROHGLI\RXZLVKVSRROLQJWRWULJJHUDXWRPDWLFDOO\
WKHQ\RXQHHGWRVHWWKH6SRROLQJ0HFKDQLVPWR$XWRPDWLFIRUHDFKHPDLO
FRQILJ
,I6SRRO0DQDJHUZDVVWDUWHGDXWRPDWLFDOO\
 8QVSRROLQJDXWRPDWLFDOO\WULJJHUVWKUHHPLQXWHVDIWHUWKHIDLOXUHHQGV
 ,IWKHVHUYHUEHFRPHVXQDYDLODEOHDJDLQWKHQXQVSRROLQJVWRSVDQGZDLWV
XQWLOWKUHHPLQXWHVDIWHUWKHVHUYHUEHFRPHVDYDLODEOH
 :KHQXQVSRROLQJFRPSOHWHVWKH6SRRO0DQDJHULVUHDG\IRUWKHQH[W
FRQQHFWLRQIDLOXUH

:KHQDQG+RZ0HVVDJHVDUH6SRROHG
7KH6SRRO0DQDJHUPRQLWRUVFRQQHFWLRQVWR\RXUPDLOVHUYHUVDQGGHFLGHVZKHQ
WRVWDUWVSRROLQJPDLOEDVHGRQFRQQHFWLYLW\IDLOXUHVDQGWKHVSRROGHOD\\RX
FRQILJXUH,IWKHUHLVVXIILFLHQWPDLOIORZWKURXJKWKHV\VWHP DERXWRQHFRQQHFWLRQ
HYHU\VHFRQGV DQGWKUHHFRQQHFWLRQVIDLOZLWKLQDVHFRQGZLQGRZWKH
VSRROGHOD\FRXQWGRZQEHJLQV'XULQJWKLVSHULRGLIWKHPHVVDJHVHFXULW\VHUYLFH
UHFHLYHVVXIILFLHQWPDLOIORZDQGHYHU\VXEVHTXHQWGHOLYHU\DWWHPSWIDLOVVSRROLQJ
EHJLQV
:KHQPDLOLVVSRROLQJPHVVDJHVDUHDFFHSWHGDQGVWRUHGIRU\RXUXVH7KH
VHQGHUVGRQRWVHHDQ\HUURUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

'XULQJVSRROLQJPHVVDJHVDUHSURFHVVHGDFFRUGLQJWRWKHVHJXLGHOLQHV

0HVVDJHVWKDWVXFFHVVIXOO\SDVVHGWKURXJKPDLOSROLFLHVMXQNPDLOILOWHUVDQG
YLUXVVFDQQLQJDUHVSRROHG

-XQNPDLODQGYLUXVLQIHFWHGPHVVDJHVDUHQRWVSRROHGWKH\DUHTXDUDQWLQHG
DFFRUGLQJWRWKHQRUPDOILOWHULQJPHFKDQLVP4XDUDQWLQHGPHVVDJHVDUH
DFFHVVLEOHHYHQLI\RXUPDLOVHUYHULVGRZQ

7KH%ODWDQW6SDP%ORFNLQJILOWHUUHMHFWVEODWDQWVSDPPHVVDJHVDVXVXDO

,I\RXUVSRROLQJVSDFHUXQVRXWVSRROLQJVWRSVDQGLQFRPLQJPHVVDJHVDUH
GHIHUUHGZLWKWKHHUURU451 Cant connect to domain.com - psmtp0RVW
VHQGLQJVHUYHUVNHHSWU\LQJWRVHQGPHVVDJHVIRUGD\V

$OORFDWLQJ6SRRO
<RXFDQDOORFDWH\RXUWRWDOVSRROVWRUDJHDFURVVDOORUVRPHRI\RXUHPDLOFRQILJV
:KHQ\RXDGGRUGHOHWHDQHPDLOFRQILJRUSXUFKDVHDGGLWLRQDOVSRRO\RXPXVW
DGMXVWWKHDOORFDWLRQRIWKHVSRRO
7KHVSRROLQJDOORFDWLRQFDQEHFKDQJHGDWDQ\WLPHHYHQGXULQJVSRROLQJ7KH
PLQLPXPLQFUHDVHLQVSRRODOORFDWLRQLV0% .% 
6SRROLQJLVDOORFDWHGE\GLVNVSDFHQRWWLPH$ODUJHDPRXQWRIGDWDFDXVHVWKH
VSRROWRILOOXSPRUHTXLFNO\
7RDOORFDWHVSRROIROORZWKHVHVWHSV<RXPXVWKDYHSHUPLVVLRQWRDFFHVVWRWKH
$FFRXQWOHYHORIWKHKLHUDUFK\
 <RXPXVWILUVWVHOHFWWKH$FFRXQW<RXKDYHWZRRSWLRQV

,Q2UJVDQG8VHUVWDEFKRRVH\RXUDFFRXQWIURPWKH&KRRVH2UJ
SXOOGRZQOLVW

&OLFNWKH6KRZ+LHUDUFK\OLQNLQWKHRUDQJHPHQXEDUDQGFOLFNWKHOLQN
WR\RXUDFFRXQW

 *RWR,QERXQG6HUYHUV!6SRROLQJ<RXUWRWDODPRXQWRIVSRROLVGLVSOD\HGDW
WKHWRSRIWKHSDJH

6SRRO0DQDJHU



1RWH,I\RXGRQRWVHHWKH6SRRO$OORFDWLRQSDJH\RXPD\QRWKDYH\RXU

DFFRXQWVHOHFWHG6HHVWHSIRUGHWDLOV

 &OLFNWKH(GLWOLQNJUD\EDU'LVWULEXWHWKHWRWDODPRXQWRIVSRRODFURVV\RXU
HPDLOFRQILJV6SRRODOORFDWLRQFDQEHVSHFLILHGLQZKROHPHJDE\WHVRULQ
GHFLPDOVVXFKDV0%
 &OLFN6XEPLW

&RQILJXULQJWKH6SRRO0DQDJHU
<RXW\SLFDOO\FRQILJXUHRUFKDQJHWKH6SRRO0DQDJHUVHWWLQJVZKHQ\RXILUVWVHW
XSVSRROLQJDGGRUGHOHWHDQHPDLOFRQILJRUSXUFKDVHPRUHVSRROVWRUDJH<RX
DOVRXVHWKH6SRRO0DQDJHU(GLWSDJHWRPDQXDOO\VWDUWDQGVWRSVSRROLQJDQGWR
XQVSRRO\RXUPHVVDJHV
7ZRVLWXDWLRQVUHTXLUHLPPHGLDWHDWWHQWLRQ

<RXPXVWVXVSHQGVSRROLQJZKHQ\RXUPDLOVHUYHUEHJLQVWRIXQFWLRQQRUPDOO\
DJDLQ2WKHUZLVH6SRRO0DQDJHUFRQWLQXHVWRVSRROPHVVDJHVXQWLOWKHVSRRO
DOORFDWLRQLVUHDFKHG

$IWHU\RXVXVSHQGVSRROLQJ\RXPXVWKDYHDOUHDG\FRQILJXUHG6SRRO
0DQDJHUIRUDXWRPDWLFXQVSRROLQJRU\RXPXVWPDQXDOO\LQLWLDWHXQVSRROLQJ
WRUHFHLYH\RXUVSRROHGPHVVDJHV2WKHUZLVHPHVVDJHVUHPDLQLQWKHVSRRO
HYHQZKHQ\RXUPDLOVHUYHUKDVUHWXUQHGWRQRUPDODQGLVDFFHSWLQJ
PHVVDJHV

7R0DQDJHWKH6SRRO0DQDJHU6HWWLQJV

 ,I\RXKDYHQRWDOUHDG\GRQHVRDOORFDWHVSRROWR\RXUHPDLOFRQILJV6HH
$OORFDWLQJ6SRRORQSDJH IRUGHWDLOV
 6HOHFWDQHPDLOFRQILJIURPWKH&KRRVH2UJPHQXORFDWHGLQWKHXSSHUOHIW
FRUQHURIDQ\SDJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFNWKH6SRRO0JUOLQNLQWKH,QERXQG6HUYHUVPHQXEDUWKHQFOLFNWKH(GLW
OLQN7KH(GLWILHOGVDUHGHVFULEHGEHORZ
 &OLFN6XEPLWWRVDYH\RXUFKDQJHV
6SRROLQJ0HFKDQLVP

6SRROLQLWLDWLRQFDQEHLQRQHRIWKUHHVWDWHV$XWRPDWLF6WDUW0DQXDOO\DQG
6XVSHQG


$XWRPDWLF

7KH6SRRO0DQDJHUVWDUWVVSRROLQJDXWRPDWLFDOO\ZKHQ
WKHUHLVDQRXWDJH6HH6SRRO'HOD\EHORZIRUPRUH
LQIRUPDWLRQ
1RWH<RXPXVWVHW6SRRO0DQDJHUWRDXWRPDWLFLI\RXZDQW

VSRROLQJWRRFFXUDXWRPDWLFDOO\7KLVLVQRWWKHGHIDXOW
6WDUW
0DQXDOO\

<RXPD\VWDUWVSRROLQJPHVVDJHVZKLOHXSJUDGLQJVHUYHU
VRIWZDUHKDUGZDUHQHWZRUNRUGXULQJDQ\RWKHUSURFHVV
WKDWPLJKWLQWHUUXSWGHOLYHU\RIHPDLOPHVVDJHV6SRROLQJ
EHJLQVRQFH\RXFOLFNWKH6XEPLWEXWWRQDQGFRQWLQXHVXQWLO
\RXVHOHFWVHWWKH6SRROLQJ0HFKDQLVPWR6XVSHQG 6SRRO
0DQDJHUGRHVQWLVVXHDOHUWVIRUPDQXDOO\LQLWLDWHG
VSRROLQJ
0DQXDO6SRROLQJPXVWEHVXVSHQGHGEHIRUH\RXFDQ
XQVSRRO

6XVSHQG

6SRROLQJLVWXUQHGRII6SRROLQJZLOOQRWRFFXUHYHQLI\RXU
HPDLOVHUYHULVGRZQ

6SRRO'HOD\

7KHVSRROGHOD\LQFRQMXQFWLRQZLWKFRQQHFWLRQIDLOXUHV
GHWHUPLQHVZKHQVSRROLQJVWDUWV6HH+RZ6SRRO0DQDJHU
:RUNVRQSDJH IRUPRUHLQIRUPDWLRQRQZKHQVSRROLQJ
VWDUWV7KHVSRROGHOD\FKRLFHVDUHRUPLQXWHV
,QRUGHUWRSUHYHQWVSRROLQJIURPRFFXUULQJGXULQJQRUPDO
QHWZRUNIOXFWXDWLRQVWKHPLQLPXPVSRROGHOD\LVPLQXWHV
DVHWWLQJRIOHVVWKDQPLQXWHVPD\XQQHFHVVDULO\WULJJHU
VSRROLQJZKHQQHWZRUNLVWHPSRUDULO\EXV\RUVORZ 
:KHQWKHUHVDIDLOHGFRQQHFWLRQGXULQJWKHVSRROGHOD\
EHIRUHVSRROLQJVWDUWV PDLOLVGHIHUUHGZLWKDQ6073HUURU
451 Can't connect to domain.com - psmtp$FFRUGLQJWR
6073SURWRFROPDLOGHIHUVIRUGD\VEHIRUHERXQFLQJEDFN
WRVHQGHU

6SRRO0DQDJHU



8QVSRROLQJ&RQWURO

8QVSRROLQJLVWKHSURFHVVRIGHOLYHULQJWKHVSRROHGPHVVDJHV8QVSRROLQJFDQEH
FRQWUROOHGHLWKHUDXWRPDWLFDOO\RUPDQXDOO\
$XWRPDWLF

:KLOH\RXKDYHPDLOVSRROHG6SRRO0DQDJHUSROOV\RXU
VHUYHURQHWLPHSHUPLQXWHXQWLOLWKDVEHHQDYDLODEOHIRU
VXEVHTXHQWPLQXWHV7KHQLWDXWRPDWLFDOO\VWRSVVSRROLQJ
DQGXQVSRROV\RXUPDLO
,IZKLOHDXWRPDWLFDOO\XQVSRROLQJ\RXUPDLOVHUYHU
EHFRPHVXQDYDLODEOHIRUPLQXWHVWKHQDXWRPDWLF
XQVSRROLQJVWRSVDQGVWDUWVSROOLQJIRUVHUYHUDYDLODELOLW\
DJDLQ
1RWH,IDXWRPDWLFVSRROLQJLVHQDEOHGLWWULJJHUVQRUPDOO\

ZKHQXQVSRROLQJLVLQWHUUXSWHG
0DQXDO

:KLOH\RXKDYHPDLOVSRROHG\RXFDQPDQXDOO\VWDUWDQG
VWRSXQVSRROLQJXVLQJWKHIROORZLQJWZRVHWWLQJV
6WDUW8QVSRROLQJ0DQXDOO\VWDUWVXQVSRROLQJ
6WRS8QVSRROLQJ0DQXDOO\VWRSVXQVSRROLQJ
7KH6WDUWDQG6WRSVHWWLQJVDUHDYDLODEOHRQO\ZKHQ0DQXDO
6SRROLQJLVFRQILJXUHGDQG\RXKDYHVSRROHGPDLO

8QVSRROLQJ&RQQHFWLRQ5DWH

7KH6HW5DWHLVWKHQXPEHURIFRQQHFWLRQVGHGLFDWHGWRXQVSRROLQJVWRUHG
PHVVDJHV7KH6HW5DWHVKRXOGGHOLYHUPHVVDJHVDWDYROXPHWKDW\RXUPDLO
VHUYHUVFDQVDIHO\PDQDJH:HUHFRPPHQGDOORFDWLQJQRPRUHWKDQ
FRQQHFWLRQVRUDPD[LPXPRIRIWKHVXPRI\RXUFRQQHFWLRQOLPLWV
ZKLFKHYHULVORZHU$KLJKHUQXPEHURIFRQQHFWLRQVPD\UHVXOWLQDJUHDWHU
EXUGHQRQ\RXUPDLOVHUYHUDQGULVNFDXVLQJDPDLOVHUYHURXWDJH

,QWHUSUHWLQJWKH6SRRO0DQDJHU9LHZ
7KH6SRRO0DQDJHU9LHZSDJHVKRZV\RXUVSRROLQJVWDWXVDQGDFWLYLW\
'LVSOD\LQJWKH6SRRO0DQDJHU9LHZ

 *RWRWKH,QERXQG6HUYHUVSDJHDQGVHOHFWDQHPDLOFRQILJIURPWKH&KRRVH
2UJPHQX
 &OLFNWKH6SRRO0JUOLQNLQ,QERXQG0DQDJHUPHQXEDU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KH9LHZSDJHDOVRGLVSOD\V6SRRO0DQDJHUVHWWLQJV$OOWKHVHWWLQJVDUHHGLWDEOH
IURPWKH6SRRO0DQDJHU(GLWSDJH RWKHUWKDQ$OORFDWLRQZKLFKPXVWEHDOWHUHG
E\DPHQGLQJ\RXUFRQWUDFW 
6SRRO5HPDLQLQJ

5HPDLQLQJVSDFHDYDLODEOHIRUVSRROLQJIRUWKLVHPDLO
FRQILJ

'XUDWLRQ

7KHDPRXQWRIWLPHVLQFHVSRROLQJZDVODVWDFWLYDWHG

6SRRO6WDWXV

1RW3URYLVLRQHG&XVWRPHUVKDYHQRWSXUFKDVHG
VSRROLQJVHUYLFHV

6XVSHQGHG6SRROLQJLVGLVDEOHGDQGZLOOQRW
HQJDJHHYHQLIWKHUH
VDVHUYHURUQHWZRUN
RXWDJH

6WDQGLQJ%\6SRROLQJLVDFWLYDWHGDQG
PRQLWRULQJWKHQXPEHURIIDLOHGFRQQHFWLRQV

6SRROLQJ6SRROLQJSURFHVVLVLQSURJUHVV

8QVSRROLQJ6SRRO0DQDJHULVLQWKHSURFHVVRI
GHOLYHULQJPHVVDJHVIURPVSRROVWRUDJH2QFH
XQVSRROLQJLVFRPSOHWHWKHVWDWXVUHWXUQVWR
6WDQGLQJ%\

6SRROLQJ'HOD\

6HH6SRRO'HOD\RQSDJH 

$OORFDWHG6SRRO

6HH$OORFDWLQJ6SRRORQSDJH 

8QVSRROLQJ5DWH

8QVSRROLQJ&RQQHFWLRQ5DWHRQSDJH 

$OHUWVDQG(YHQWVIRU6SRRO0DQDJHU
$OHUWV
:HKLJKO\UHFRPPHQG\RXVHWXSDOHUWVWRQRWLI\\RXRIVSRROLQJDFWLYLW\<RX
FDQVHWXSDOHUWVIRUWKHIROORZLQJ6SRRO0DQDJHUDFWLRQV

6SRRO,QLWLDWHG

6SRRO4XRWD7KUHVKROGV RIIXOO

6SRRO)XOO

8QVSRRO,QLWLDWHG

8QVSRRO&RPSOHWH

6HHIRU6HWWLQJ8S$OHUWVRQSDJH IRULQIRUPDWLRQRQFRQILJXULQJDOHUWV
$Q\HYHQWVUHODWLQJWRWKH6SRRO0DQDJHUDUHDOZD\VPLVVLRQFULWLFDO)RUWKLV
UHDVRQ\RXVKRXOGFRQILJXUH6SRRO0DQDJHUDOHUWVWREHGLUHFWHGWR\RXUPRELOH
SKRQHRUSDJHU

6SRRO0DQDJHU



:$51,1*%HVXUH\RXUDOHUWVDUHFRQILJXUHGWRVHQGWKHQRWLILFDWLRQWRDQ

DFFRXQWRQ\RXUZLUHOHVVGHYLFHDQGQRW\RXUHPDLODFFRXQW DVDOOPHVVDJHVWR
WKLVDFFRXQWFRXOGEHVSRROHG 

(YHQWV
6SRRO0DQDJHUKDVRQHHYHQW2UJDQL]DWLRQ(PDLO+RVW'RZQZKLFKLQGLFDWHV
WKDWDOORI\RXUHPDLOVHUYHUVWKDWKDYHHPDLOILOWHUHGE\WKHPHVVDJHVHFXULW\
VHUYLFHDUHXQUHDFKDEOH)RUPRUHLQIRUPDWLRQRQWKLVHYHQWVHH&RQQHFWLRQ
0DQDJHU(YHQWVRQSDJH 

7URXEOHVKRRWLQJ6SRRO0DQDJHU
0\PDLOVHUYHUFRQQHFWLRQLVQRZZRUNLQJDQG,VWLOOKDYHVSRROHGPDLO:K\
KDVQWP\PDLODXWRPDWLFDOO\XQVSRROHG"

,I\RXU8QVSRROLQJ&RQWUROLVFRQILJXUHGWRPDQXDOWKHXQVSRROLQJSURFHVVPXVW
EHPDQXDOO\LQLWLDWHG HYHQDIWHU\RXUPDLOVHUYHUVDUHUHHVWDEOLVKHG 6HH
8QVSRROLQJ&RQWURORQSDJH IRUPRUHLQIRUPDWLRQ
,I\RXU8QVSRROLQJ&RQWUROLVFRQILJXUHGWRDXWRPDWLF\RXUVHUYHUKDVQRWEHHQ
DYDLODEOHIRUWKUHHVXFFHVVLYHPLQXWHV
:K\LVP\HPDLOLVEHLQJVSRROHGHYHQWKRXJKP\PDLOVHUYHULVUXQQLQJ"

<RXKDYHDQLQWHUPLWWHQWRUVORZQHWZRUNFRQQHFWLRQ7KDWLVLQWHUSUHWHGE\WKH
6SRRO0DQDJHUDVDIDLOHGPDLOFRQQHFWLRQ,QFUHDVH\RXUVSRROGHOD\SHULRGVHH
6SRRO'HOD\RQSDJH IRUPRUHLQIRUPDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

$GPLQLVWUDWRU$OHUWV

&KDSWHU 

$ERXW$OHUWV
7KHPHVVDJHVHFXULW\VHUYLFHFDQVHQG\RXDQDOHUWZKHQHYHUDQ,QERXQG
6HUYHUVHYHQWLVWULJJHUHG
$OHUWVDUHDNH\WRROLQWUDFNLQJWKHKHDOWKDQGVWDWXVRI\RXUHPDLOIORZ(YHU\
WLPHWKH&RQQHFWLRQ0DQDJHUDXWRPDWLFDOO\EORFNVDQDWWDFNWKH'HOLYHU\
0DQDJHUGHWHFWV\RXUHPDLOVHUYHULVGRZQDQGZLWKHDFK6SRRO0DQDJHUDFWLRQ
DQHYHQWLVWULJJHUHG
$OHUWVDUHGHVLJQHGIRUIOH[LELOLW\\RXFDQVHQGXUJHQWQRWLILFDWLRQVWRWH[WHQDEOHG
ZLUHOHVVGHYLFHVDQGQRQXUJHQWQRWLILFDWLRQVVXFKDV6SDP$WWDFNVRU'LUHFWRU\
+DUYHVW$WWDFNVWRDQHPDLODFFRXQWIRUUHIHUHQFH
(DFKDOHUWLVEULHIHQRXJKIRUGHOLYHU\WRDPRELOHGHYLFHEXWFRQWDLQVXVHIXO
LQIRUPDWLRQDERXWWKHHYHQW
)RULQVWDQFHD'LUHFWRU\+DUYHVW$WWDFNDOHUWZLOOORRNOLNHWKLV
SUBJECT:
DIRECTORY HARVEST ATTACK: name of the affected email config
BODY:
2002/04/10 23:10:33 GMT
from 109.219.82.126
block '550 mailbox unavailable - psmtp'

5HPHPEHUWRFRQILJXUHWKHDOHUWVIRUHDFKHPDLOFRQILJ'HOLYHU\0DQDJHUDQG
6SRRO0DQDJHUDOHUWVVKRXOGEHFRQILJXUHGWRVHQGQRWLILFDWLRQVWRDZLUHOHVV
GHYLFHRUDQH[WHUQDODGGUHVVVLQFH\RXFDQQRWUHFHLYH$OHUWVWR\RXUPDLQ
DGGUHVVZKHQWKHVHUYHULVGRZQ

6HWWLQJ8S$OHUWV
<RXFDQFRQILJXUHPXOWLSOHUHFLSLHQWVWRUHFHLYHDOHUWV7KLVJLYHV\RXWKHIOH[LELOLW\
RIVSUHDGLQJUHVSRQVLELOLWLHVDFURVV\RXUVWDIIDQGWRVHQGDOHUWVWRGLIIHUHQWHPDLO
DFFRXQWV

$GPLQLVWUDWRU$OHUWV



:$51,1*:KHQ\RXUVHUYLFHLVDFWLYDWHGDOHUWVDUHQRWFRQILJXUHG,WLVYLWDOWKDW

\RXVHWXSDOHUWVIRUHDFKHPDLOFRQILJVRWKDW\RXZLOOUHFHLYHSURDFWLYH
QRWLILFDWLRQZKHQXUJHQWVHUYHUHYHQWVRFFXU
6HWXS$OHUWV

 ,QWKH$GPLQLVWUDWLRQ&RQVROHFKRRVHDQHPDLOFRQILJIURPWKH&KRRVH2UJ
SXOOGRZQOLVW
 &OLFN,QERXQG6HUYHUV!$OHUWV

 &OLFNWKH&OLFN+HUHWR&RQILJXUHOLQNWRFRQILJXUHDUHFLSLHQW
(QWHUWKHQDPHDQGDGGUHVVRIWKHUHFLSLHQW0RELOHGHYLFHVVXFKDVSDJHUV
PRELOHSKRQHVDQGZLUHOHVV3'$VFDQUHFHLYHHPDLODQGVKRXOGEHXVHGDV
WKHDGGUHVVIRU\RXUUHFLSLHQWV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 (QWHUWKHPRELOHGHYLFH
VHPDLODGGUHVVLQWKHGHVWLQDWLRQILHOGDV\RXZRXOG
IRUWKHSULPDU\HPDLODGGUHVV)RUH[DPSOHDPRELOHDGGUHVVPLJKWEH
cell_phone_number#your_carrier.com
D 6HQGDUHJXODUWH[WPHVVDJHWR\RXUGHYLFHWRWHVWWKDW\RXKDYHWKH
FRUUHFWDGGUHVVDQGWKDW\RXUGHYLFHLVWH[WHQDEOHG
E ,I\RXUGHYLFHGRHVQRWKDYHWH[WPHVVDJLQJHQDEOHGRULI\RXGRQRW
NQRZ\RXUDGGUHVVFRQWDFW\RXUZLUHOHVVSURYLGHU
 &OLFNWKH&RQILJXUH0RUHOLQNWRDGGPRUHUHFLSLHQWV7KHUHLVQROLPLWWRWKH
QXPEHURIUHFLSLHQWV
 &OLFNWKH6XEPLWEXWWRQWRUHWXUQWRWKH$OHUWVSDJH
 &KHFNWKHDOHUWVWKDW\RXZDQWWKDWUHFLSLHQWWRUHFHLYH6HH$OHUW
'HVFULSWLRQVRQSDJH IRUGHWDLOVRQHYHQWVRUFOLFNWKH$OHUW'HVFULSWLRQV
OLQNDWWKHERWWRPRIWKHSDJH
,PSRUWDQW:HVWURQJO\UHFRPPHQGDWDPLQLPXP\RXVHWXSDOHUWVIRUWKH
'HOLYHU\0DQDJHU2UJDQL]DWLRQ(PDLO+RVW'RZQHYHQWDQGWKH6SRRO
0DQDJHUHYHQWV LI\RXUVHUYLFHSDFNDJHLQFOXGHV6SRRO0DQDJHU 
 &OLFNWKH6XEPLWEXWWRQ
5HSHDWWKLVSURFHGXUHIRUHDFKHPDLOFRQILJ

$OHUW'HVFULSWLRQV
7KLVVHFWLRQGHVFULEHVWKHDOHUWIRU&RQQHFWLRQ0DQDJHU'HOLYHU\0DQDJHUDQG
6SRRO0DQDJHU2QHDOHUWLVVHQWIRUHDFKHYHQWLVWULJJHUHG

&RQQHFWLRQ0DQDJHU$OHUWV
&RQILJXULQJ&RQQHFWLRQ0DQDJHUZLWKWKHPRVWVHQVLWLYHVHWWLQJPHDQVWKDWPRUH
EORFNVZLOOEHSXWLQSODFH7KHPRUHVHQVLWLYHWKHVHWWLQJWKHOHVVWUDIILFLV
QHFHVVDU\WRWULJJHUD&RQQHFWLRQ0DQDJHUHYHQWDQGWKHUHIRUHDQDOHUW6HH
&RQQHFWLRQ0DQDJHURQSDJH  IRUPRUHLQIRUPDWLRQ
7KHUHVQRDFWLRQ\RXQHHGWRWDNHLQUHVSRQVHWRD&RQQHFWLRQ0DQDJHUHYHQW
7KHVHW\SHVRIHYHQWVDUHYHU\FRPPRQDQGPD\JHQHUDWHDODUJHQXPEHURI
DOHUWV<RXPD\GHFLGHQRWWRVHWXSDOHUWVIRU&RQQHFWLRQ0DQDJHUHYHQWVXQOHVV
VSHFLILFDOO\FRQGXFWLQJDQDO\VLVRQDWWDFNLQJ,3RUFROOHFWLQJRWKHUVWDWLVWLFDOGDWD
(PDLO%RPE

(PDLOERPEVDUHGHQLDORIVHUYLFHDWWDFNVZKHUHD
YROXPHRIODUJHLGHQWLFDOPHVVDJHVDUHVHQW&RQQHFWLRQ
0DQDJHUZLOOLGHQWLI\VSLNHVLQPHVVDJHYROXPHWKDW
YLRODWHVWDQGDUGYDULDQFHLQPHVVDJHWUDIILF&RQGLWLRQV
ZKHUHOLNHPHVVDJHVDUHVHQWUHSHDWHGO\PHVVDJHVDUH
RISDUWLFXODUVL]HFKDUDFWHULVWLFVDQGWKHUDWLRRIVXVSHFW
WRYDOLGHPDLOLVKLJKZLOOUHVXOWLQWKHFODVVLILFDWLRQRIDQ
HPDLOERPE

$GPLQLVWUDWRU$OHUWV



'LUHFWRU\
+DUYHVW$WWDFN

$'LUHFWRU\+DUYHVW$WWDFNLVDVHULHVRIGHOLYHU\DWWHPSWV
WKDWUHVXOWLQHUURUV<RXUHPDLOVHUYHUZLOOUHVSRQGWR
HDFKUHTXHVWLVVXLQJSRWHQWLDOO\WKRXVDQGVRIHUURUV
,IWKHVSDPPHUKDSSHQVWRUHDFKDYDOLGDGGUHVVDVSDP
PHVVDJHPD\EHGHOLYHUHGDQGWKHDGGUHVVLVORJJHGDV
YDOLG6HQVLWLYLW\DOORZVDYDULDQFHLQWKHUDWLRRIYDOLGWR
LQYDOLGPHVVDJHVSHUVHVVLRQRUSHUVRXUFH,39HU\ORZ
VHQVLWLYLW\ZLOOQRWEORFNWKH,3LIWKHUHLVDVLQJOHYDOLG
DGGUHVVLQWKHVHVVLRQ9HU\KLJKVHQVLWLYLW\UDQJHVXSWR
DUDWLRRIYDOLGDGGUHVVHV

9LUXV2XWEUHDN

9LUXVILOWHULQJPXVWEHWXUQHGRQLQRUGHUIRU&RQQHFWLRQ
0DQDJHUWRLGHQWLI\DYLUXVDWWDFN$YLUXVDWWDFNLV
WUDFNHGE\PRQLWRULQJERWKWKHUDWLRRIYLUXVLQIHFWHG
PHVVDJHVWRYDOLGHPDLODVZHOODVWKHWRWDOYROXPHRI
YLUXVLQIHFWHGPHVVDJHVIURPWKH,3GXULQJDVSHFLILF
LQWHUYDO,IWKHUDWLRFKDQJHVLQDVWDWLVWLFDOO\VLJQLILFDQW
PDQQHUWKH,3ZLOOEHEORFNHGWHPSRUDULO\

6SDP$WWDFN

6SDPILOWHULQJPXVWEHWXUQHGRQLQRUGHUIRU&RQQHFWLRQ
0DQDJHUWRLGHQWLI\DVSDPDWWDFN$VSDPDWWDFNLV
WUDFNHGE\PRQLWRULQJERWKWKHUDWLRRIVSDPWRYDOLG
HPDLODVZHOODVWKHWRWDOYROXPHRIVSDPIURPWKH,3
GXULQJDVSHFLILFLQWHUYDO,IWKHUDWLRFKDQJHVLQD
VWDWLVWLFDOO\VLJQLILFDQWPDQQHUWKH,3ZLOOEHEORFNHGXQWLO
WKHDWWDFNVWRSV)RUHDFK&RQQHFWLRQ0DQDJHUHYHQWDQ
DOHUWLVVHQWRXW7KLVPHDQVIRUD6SDP$WWDFNIRUHDFK
,3GHWHFWHGDQGRUEORFNDQDOHUWLVVHQW

'HOLYHU\0DQDJHU$OHUWV
)ROORZLQJDUHWKH'HOLYHU\0DQDJHUHYHQWVZKLFKWULJJHUDOHUWV6HH 'HOLYHU\
0DQDJHURQSDJH IRUPRUHLQIRUPDWLRQ
(PDLO+RVW'RZQ

,IWKHUHDUHIDLOHGFRQQHFWLRQV ZLWKQRVXFFHVVHV 
ZLWKLQDPLQXWHLQWHUYDO FKHFNHGHYHU\VHFRQGV 
DQDOHUWZLOOEHLVVXHG,IWKHHPDLOVHUYHULVXQUHDFKDEOH
IRUDQH[WHQGHGSHULRGRIWLPH\RXZLOOUHFHLYHWKHLQLWLDO
DOHUWEXWWKHQ\RXZRXOGQ
WUHFHLYHDQDGGLWLRQDODOHUW
DVVXPLQJWKHLQLWLDODOHUWKDVQ
WHQGHG\HW LW
VEHHQ
FRQWLQXRXV 2QHDOHUWSHUHYHQWLVVHQWRXW

2UJDQL]DWLRQ(PDLO 6LPLODUWR(PDLO+RVW'RZQ2UJDQL]DWLRQ(PDLO+RVW
+RVW'RZQ
'RZQPHDQVWKDWDOO\RXUHPDLOVHUYHUVLQWKHHPDLO

FRQILJDUHXQUHDFKDEOH$VHUYHUPD\EHXQUHDFKDEOH
EHFDXVHLWLVGRZQRUEHFDXVHRIWHPSRUDU\QHWZRUN
LVVXHVEHWZHHQWKHPHVVDJHVHFXULW\VHUYLFH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6SRRO0DQDJHU$OHUWV
)ROORZLQJDUHWKH6SRRO0DQDJHUHYHQWVZKLFKWULJJHUDOHUWV)RULQIRUPDWLRQRQ
VHH 6SRRO0DQDJHURQSDJH 6SRRO0DQDJHULVDQRSWLRQDOIHDWXUH3OHDVH
FRQWDFW\RXUDFFRXQWPDQDJHUIRULQIRUPDWLRQRQ\RXUVHUYLFHSDFNDJH

6SRRO,QLWLDWHG

6SRROLQJKDVLQLWLDWHGDXWRPDWLFDOO\IRULQFRPLQJPDLO

6SRRO4XRWD
7KUHVKROGV

6SRROKDVUHDFKHGDWKUHVKROGIRUDOHUWV<RXFDQVHW
WKHDOHUWVWKUHVKROGWRDQG
RIWKHDOORFDWHGVSRRO

6SRRO)XOO

7KHDOORFDWHGVSRROVL]HKDVEHHQUHDFKHGDQGHPDLOLV
EHLQJGHIHUUHG1RHPDLOLVORVWRUERXQFHG7KH
VHQGLQJVHUYHUZLOOFRQWLQXHDWWHPSWPHVVDJHGHOLYHU\

8QVSRRO,QLWLDWHG

2QFH\RXUHPDLOVHUYHUVDUHIXQFWLRQLQJFRUUHFWO\\RX
PXVWKDYHDOUHDG\FRQILJXUHG6SRRO0DQDJHUIRU
DXWRPDWLFXQVSRROLQJRU\RXPXVWPDQXDOO\XQVSRRO
PHVVDJHVLQWKH6SRRO0DQDJHU7KLVDOHUWLVWULJJHUHG
ZKHQVWRUHGPHVVDJHVLQWKHVSRROKDYHEHJXQWREH
GHOLYHUHGWR\RXUHPDLOKRVWV

8QVSRRO&RPSOHWH

7KHVWRUHGPHVVDJHVLQWKHVSRROKDYHEHHQ
FRPSOHWHO\GHOLYHUHGWR\RXUHPDLOKRVWV

$GPLQLVWUDWRU$OHUWV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

,35DQJHVDQG6HFXULW\

&KDSWHU 

$ERXW,35DQJHVDQG6HFXULW\
7KLVFKDSWHUFRQWDLQVGHWDLOHGLQIRUPDWLRQDERXWVHFXUHPDLOGHOLYHU\LQFOXGLQJ
QHWZRUNDQG,3LQIRUPDWLRQIRUSURWHFWLQJ\RXUPDLOVHUYHUV8QH[SHFWHGVSDPLV
VRPHWLPHVWKHUHVXOWRIGLUHFWFRQQHFWLRQVWR\RXUPDLOVHUYHU,IDPDOLFLRXV
VHQGHULVDEOHWRILQG\RXUPDLOVHUYHUDQGFRQQHFWGLUHFWO\\RXUXVHUVPD\
UHFHLYHMXQNHPDLO7KLVFKDSWHUDOVRLQFOXGHVLQIRUPDWLRQRQSURWHFWLQJ\RXU
VHUYHUVIURPVSRRILQJXVLQJWKH53)SDJH VHH53)7RROVWR+HOS3UHYHQW
6SRRILQJRQSDJH  

6HWWLQJ8S6HFXUH0DLO'HOLYHU\
6RPHVHQGHUVRIYLUXVDQGVSDPGRQRWIROORZ'16VWDQGDUGVIRUVHOHFWLQJ0;
UHFRUGV7KH\VHQGDQHPDLOWRWKHKLJKHVWQXPEHUHGVHUYHURUUDQGRPO\SLFND
VHUYHU6RPHWLPHVVSDPPHUVVSHFLILFDOO\WDUJHWPDLOVHUYHUVXVLQJORZSULRULW\
'160;UHFRUGVRUE\GLUHFWO\ORRNLQJXSDVHUYHUXVLQJDQFRPPRQQDPLQJ
VFKHPHmail.yourdomain.com

,35DQJHVDQG6HFXULW\



7KLVGLDJUDPVKRZVHPDLOIORZWKURXJKWKHPHVVDJHVHFXULW\VHUYLFHDQGHPDLO
IORZFLUFXPYHQWHGE\VSDPPHUV

&RQILJXULQJIRU$OO'RPDLQV
,IDOORI\RXUGRPDLQVDUHUHJLVWHUHGLQDQGURXWLQJWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFHZHVWURQJO\UHFRPPHQGWKHIROORZLQJ&RQILJXUH\RXUHPDLOVHUYHURU
ILUHZDOOWRUHIXVHSRUWWUDIILFH[FHSWIRUWKH,3UDQJHVRIWKHPHVVDJHVHFXULW\
VHUYLFHDQGSRUWDEOHDGGUHVVUDQJH6HH,35DQJHRQSDJH IRUWKLV
LQIRUPDWLRQ
7KLVFRQILJXUDWLRQDFWLYHO\SUHYHQWVDFWXDOWUDIILFIURPE\SDVVLQJWKHPHVVDJH
VHFXULW\VHUYLFHLQVWHDGRIVLPSO\PDNLQJWKHPDLOVHUYHUKDUGHUWRILQG,QWKH
XQOLNHO\HYHQWWKDWVHUYHUSURFHVVLQJLVLPSDLUHGVHQGLQJHPDLOVHUYHUVZLOOTXHXH
XSWKHLUPHVVDJHVXQWLOSURFHVVLQJUHVXPHV QRHPDLOLVORVW 'XULQJWKLVWLPH
\RXPD\ZDLWXQWLOWKHPHVVDJHVHFXULW\VHUYLFHLVSURFHVVLQJSURSHUO\RU\RXFDQ
WHPSRUDULO\UHFRQILJXUH\RXUPDLOVHUYHUWRDFFHSWHPDLOIURPDQ\VHQGLQJVHUYHU
,I\RXUHFRQILJXUH\RXUV\VWHPKRZHYHUHPDLOWKDWLQFOXGHVSRWHQWLDOVSDPDQG
YLUXVHVZLOOEHGHOLYHUHGWR\RXUXVHUV

&RQILJXULQJIRU3DUWLDO'RPDLQV
&RQILJXULQJ\RXUHPDLOVHUYHURUILUHZDOOWRDFFHSWHPDLOWUDIILFIURPRQO\,3UDQJHV
IRUWKHPHVVDJHVHFXULW\VHUYLFHLVVXLWDEOHRQO\IRUHQYLURQPHQWVZKHUHDOO
GRPDLQVDUHUHJLVWHUHG,IQRWDOORI\RXUGRPDLQVDUHUHJLVWHUHGLQDQGURXWLQJ
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFHWKLVVROXWLRQZLOOQRWZRUN



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH'5$)7

)RUH[DPSOHLQWKHGLDJUDPEHORZWKHGRPDLQMFFRPLVQRWFRQILJXUHGIRUHPDLO
IORZWKURXJKWKHPHVVDJHVHFXULW\VHUYLFH,I\RXFRQILJXUH\RXUHPDLOVHUYHURU
ILUHZDOOWRDFFHSWHPDLOWUDIILFIURPRQO\WKHDSSURSULDWH,3UDQJHVDOOHPDLOIRUWKH
GRPDLQMFFRPZKLFKLVQRWURXWHGWKURXJKWKHPHVVDJHVHFXULW\VHUYLFHZRXOG
ERXQFH


,QWKLVFDVHWKHUHFRPPHQGDWLRQLV

5HPRYHWKH'160;UHFRUGVRQO\IRUWKHGRPDLQVURXWLQJWRWKHPHVVDJH
VHFXULW\VHUYLFHWKDWSRLQWGLUHFWO\WR\RXUHPDLOVHUYHU,QWKHHYHQWWKDW
VHUYHUVDUHGRZQVHQGLQJHPDLOVHUYHUVZLOOTXHXHXSPHVVDJHVIRUODWHU
GHOLYHU\

3LFNDQRWKHUQDPHIRU\RXUPDLOVHUYHUEHVLGHVmail\RXUGRPDLQFRPVLQFH
VSDPPHUVZLOOVRPHWLPHVJXHVVWKDW\RXUPDLOVHUYHULVQDPHG
mail\RXUGRPDLQFRPDQGXVHWKLVWRDYRLGILOWHULQJ

:$51,1*7KHVHUHFRPPHQGHGVWHSVRQO\REIXVFDWH\RXUPDLOVHUYHU7KH\GR
QRWIXOO\SURWHFWLW7RSURWHFW\RXUPDLOVHUYHUDGGDOOGRPDLQVWR\RXUKLHUDUFK\
DQGWKHQXVHWKHVXJJHVWLRQVDERYHLQ&RQILJXULQJIRU$OO'RPDLQVRQSDJH 

,35DQJHVDQG6HFXULW\



,35DQJH
7KHIROORZLQJDUHWKH,3UDQJHVIRUWKHHPDLOSURWHFWLRQVHUYLFHV\VWHPV1RWHIRU
V\VWHPFXVWRPHUVERWKVHWVRI,3UDQJHVDUHDSSOLFDEOH
6\VWHP

,35DQJH

&,'55DQJH

,36XEQHW0DVN3DLU









PDVN







PDVN









PDVN










PDVN

7RGHWHUPLQHWKHV\VWHPIRU\RXUDFFRXQW

<RXUV\VWHPQXPEHULVVKRZQWKH85/ZKHQ\RXORJLQWRWKH$GPLQLVWUDWLRQ
&RQVROHRU0HVVDJH&HQWHU7KHV\VWHPQXPEHULVSUHIDFHGE\ac-sRUmc-s
IRUH[DPSOH
85/GLVSOD\HGIRUDQDFFRXQWRQ6\VWHPZKHQORJJHGLQWRWKH$GPLQLVWUDWLRQ
&RQVROH
https://ac-s8.postini.com/exec/adminstart?

85/GLVSOD\HGIRUDQDFFRXQWRQ6\VWHPZKHQORJJHGLQWRWKH0HVVDJH
&HQWHU
https://mc-s200.postini.com/app/msgctr/junk_quarantine

53)7RROVWR+HOS3UHYHQW6SRRILQJ
1RWH7KH53)IHDWXUHLVDYDLODEHIRU*RRJOH0HVVDJH6HFXULW\FXVWRPHUVRQO\,I

\RXDUHQRWD*RRJOH0HVVDJH6HFXULW\FXVWRPHUDQGZDQWWRVHWXS,3/RFNVHH
6HWWLQJ8S,3/RFNZLWK%DWFK&RPPDQGVRQSDJH 
7KH53)SDJHHQDEOHV\RXWRPDQDJH5HFHLYHU3ROLF\)UDPHZRUNVHWWLQJV)URP
WKLVSDJH\RXFDQVSHFLI\ZKHWKHULQFRPLQJPDLOIURPDVSHFLILFGRPDLQPXVWEH
VHQWYLDHQGWRHQG7/6DQG\RXFDQSUHYHQWRUDOORZVSRRILQJE\FKHFNLQJWKH
63)UHFRUGVRU,3DGGUHVVRIDGRPDLQDQG\RXFDQVHWXS'.,0SROLFLHV
7KH53)SDJHJLYHV\RXWKHDGYDQWDJHRIVHWWLQJXS\RXUVHFXULW\VHWWLQJVZLWK
PRUHJUDQXODULW\7KLVPHDQV\RXFDQVHOHFWLQGLYLGXDOGRPDLQVIRU63)FKHFN
UDWKHUWKDQVHWXS63)FKHFNIRUDOORI\RXUDOOLQERXQGPDLO<RXFDQGRWKLVZLWK
WKH,QERXQGVHQGHUVSHFLILFVHFXULW\VHWWLQJVRQWKH53)SDJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH'5$)7

1RWHWKDW,QERXQGGHIDXOWVHFXULW\VHWWLQJVHQDEOH\RXWRVHWXSVHFXULW\VHWWLQJV
JOREDOO\IRUDOORIRXU\RXULQFRPLQJPDLOZKLOH,QERXQGVHQGHUVSHFLILFVHFXULW\
VHWWLQJVHQDEOH\RXWRVSHFLI\LQGLYLGXDOGRPDLQVIRUWKHVHVHFXULW\VHWWLQJV
,PSRUWDQW2QO\UHJLVWHUHGXVHUVDUHHOLJLEOHIRU53)SURWHFWLRQZLWK63),3/RFN

DQG'.,0VHWWLQJVVRWKHVH53)ILOWHUVZLOOLJQRUHXQUHJLVWHUHGUHFLSLHQWV
+RZHYHU(QGWR(QG7/6UHTXLUHPHQWVDUHVWLOODSSOLHGIRUXQUHJLVWHUHG
UHFLSLHQWV
)RULQVWUXFWLRQVVHH0DQDJLQJ6HWWLQJVIRU53)RQSDJH 

$ERXW6SRRILQJ
6SDPPHUVFDQHDVLO\VSRRIWKHVHQGHUDGGUHVVWRGHFHLYHUHFLSLHQWVLQWR
EHOLHYLQJDPHVVDJHZDVVHQWIURPDVSHFLILFGRPDLQ0RVWMXQNPHVVDJHVVHQW
LQWKLVZD\ZLOOEHHDVLO\FDXJKWE\VSDPILOWHULQJ+RZHYHU\RXFDQFRQILJXUHWKH
PHVVDJHVHFXULW\VHUYLFHWRDFFHSWPHVVDJHVZLWKLQ\RXUGRPDLQIURPRQO\D
VSHFLILFVHUYHURUJURXSRIVHUYHUV7KLVSUHYHQWVRWKHUVHUYHUVIURPVSRRILQJWKH
VHQGHUGRPDLQ
<RXPD\QRWDOZD\VZDQWWRVWRSVSRRILQJ0DQ\OHJLWLPDWHGHVLUDEOHPHVVDJHV
DUHVSRRIHG7UDYHOZHEVLWHVQHZVIRUZDUGLQJE\HPDLODXWRPDWHGV\VWHP
DOHUWVJUHHWLQJFDUGVDQGPDQ\RWKHURQOLQHVHUYLFHVRIWHQXVHVSRRILQJDVDZD\
WRVHQGPDLOZKLFKVHHPVWRFRPHIURPDQRWKHUVHQGHU

,35DQJHVDQG6HFXULW\



+RZHYHUZKHQMXQNHPDLOPHVVDJHVDUHUHDFKLQJ\RXUXVHUVEHFDXVHWKHVHQGHU
LVIDOVLI\LQJDGRPDLQQDPHLQ\RXU$SSURYHG6HQGHUVOLVW\RXFDQFRQILJXUHWKH
$GPLQLVWUDWLRQ&RQVROHWRSURWHFWDJDLQVWWKLVLQWKHIROORZLQJZD\V

5HPRYHWKH$SSURYHG6HQGHU<RXPD\KDYHDGRPDLQRQ\RXUDSSURYHG
VHQGHUVOLVWZKLFKOHDYHV\RXYXOQHUDEOHWRVSRRIHGMXQNHPDLO,I\RXGRQRW
QHHGWKHDSSURYHGVHQGHULWLVRIWHQHDVLHVWMXVWWRUHPRYHWKDWHQWU\IURPWKH
DSSURYHGVHQGHUVOLVW6HH $SSURYHGDQG%ORFNHG6HQGHU/LVWVRQ
SDJH 

5HTXLUH7/6<RXFDQXVHWKH,QERXQGVHQGHUVSHFLILFVHFXULW\SDJHWR
VSHFLI\WKDWLQFRPLQJPDLOIURPDGRPDLQPXVWEHVHQWYLDHQGWRHQG7/6
6HH0DQDJLQJ6HWWLQJVIRU53)RQSDJH 1RWHWKDW\RXUHPDLOVHUYHU
PXVWEHFRQILJXUHGIRU7/6WRUHFHLYHPHVVDJHVYLD7/6

&KHFNWKH63)UHFRUGVRIDGRPDLQ7KH63)&KHFNVHWWLQJKHOSVSURWHFW
DJDLQVWGRPDLQVSRRILQJRILQFRPLQJHPDLOV IRU\RXUUHJLVWHUHGXVHUVRQO\ 
:LWKWKLVIHDWXUHWXUQHGRQWKHPHVVDJHVHFXULW\VHUYLFHFKHFNVWKH63)
UHFRUGWRGHWHUPLQHZKHWKHUDPHVVDJHFRPHVIURPDQDXWKRUL]HGPDLO
VHUYHUIRUWKDWGRPDLQ0HVVDJHVDUHDFFHSWHGRUUHMHFWHGEDVHGRQWKH
SROLF\WKDW\RXVSHFLI\LQWKH63)FRQILJXUDWLRQIRUWKHGRPDLQ<RXFDQVHWXS
63)&KHFNJOREDOO\IRUDOORI\RXULQFRPLQJPDLOEXWWRKHOSDYRLGIDOVH
SRVLWLYHVZHUHFRPPHQGWKDW\RXVHWXS63)&KHFNXVLQJWKH,QERXQG
VHQGHUVSHFLILFVHFXULW\SDJHZKLFKHQDEOHV\RXWRVSHFLI\LQGLYLGXDO
GRPDLQVZKHQFRQILJXULQJWKLVVHFXULW\IHDWXUH6HH0DQDJLQJ6HWWLQJVIRU
53)RQSDJH 

6HWXS,3/RFN,IDGRPDLQLVYLWDOWR\RXUEXVLQHVVDQGFDQQRWEHUHPRYHG
IURPWKHDSSURYHGVHQGHUVOLVW\RXFDQXVHWKH,QERXQGVHQGHUVSHFLILF
VHFXULW\SDJHWRVHWXS,3/RFN IRU\RXUUHJLVWHUHGXVHUVRQO\ )RU
LQVWUXFWLRQVVHH0DQDJLQJ6HWWLQJVIRU53)RQSDJH 6HHDOVR6HWWLQJ
8S,3/RFNZLWK%DWFK&RPPDQGVRQSDJH 

&RQILJXUH'.,0SROLFLHV6SDPPHUVFDQIRUJHWKH)URPDGGUHVVRQPDLO
PHVVDJHVVRWKDWWKHVSDPDSSHDUVWRFRPHIURPDXVHULQ\RXUGRPDLQ7R
KHOSSUHYHQWWKLVW\SHRIDEXVHDGLJLWDOVLJQDWXUHFDQEHDGGHGWRWKH
KHDGHURIRXWJRLQJPDLOPHVVDJHV5HFLSLHQWGRPDLQVFDQWKHQFKHFNWKH
GRPDLQVLJQDWXUHWRYHULI\WKDWWKHPHVVDJHUHDOO\FRPHVIURPWKDWGRPDLQ
DQGWKDWLWKDVQRWEHHQFKDQJHGDORQJWKHZD\7KH'.,0SROLFLHVIRUDQRUJ
GHFLGHZKDWWRGRZLWKLQERXQGPDLO IRUUHJLVWHUHGUHFLSLHQWVRQO\ LQHDFKRI
WKUHHXQVXFFHVVIXOFDVHVDQLQYDOLG'.,0VLJQDWXUHDPLVVLQJ'.,0
VLJQDWXUHDQGWHPSRUDU\YDOLGDWLRQIDLOXUHV IRUH[DPSOH'16ORRNXS
IDLOXUHV 

0DQDJLQJ6HWWLQJVIRU53)
1RWH7KLVIHDWXUHLVDYDLODEHIRU*RRJOH0HVVDJH6HFXULW\FXVWRPHUVRQO\

7KH53)SDJHHQDEOHV\RXWRPDQDJHWKHIROORZLQJVHWWLQJV
,QERXQGGHIDXOWVHFXULW\7KLVSURYLGHVOLQNVWRJOREDOVHWWLQJVIRU63)7/6
DQG'.,0VHWWLQJV7KHVHVHWWLQJVDSSO\WRDOORI\RXULQERXQGPDLOUHJDUGOHVVRI
WKHVHQGHUGRPDLQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH'5$)7

,QERXQGVHQGHUVSHFLILFVHFXULW\7KLVHQDEOHV\RXWRFRQILJXUH7/663)
,3 /RFNDQG'.,0VHWWLQJVIRUWKHLQGLYLGXDOGRPDLQVWKDW\RXVSHFLI\
7RFRQILJXUH,QERXQGVHQGHUVSHFLILFVHFXULW\IRUDGRPDLQIROORZWKHVHVWHSV

 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROHDQGVHOHFWDQ(PDLO&RQILJRUJDQL]DWLRQ
 &OLFNWKH,QERXQG6HUYHUVWDE
 &OLFN53)LQWKHEOXHEDUDWWKHWRS
7KLVRSHQVWKH,QERXQG53)SDJH

 &OLFN$GGGRPDLQ
7KLVRSHQVWKH,QERXQGVHQGHUVSHFLILFVHFXULW\SDJHZKHUH\RXFDQVSHFLI\
LQGLYLGXDOGRPDLQVZKHQVHWWLQJXSVHFXULW\IHDWXUHV
 ,QWKH'RPDLQILHOGW\SHWKHGRPDLQQDPHIRUH[DPSOHVRODUPRUDFRP
 7RFRPSOHWH\RXUFRQILJXUDWLRQVHH*XLGHOLQHVIRU&RQILJXULQJ,QERXQG
6HQGHU6SHFLILF6HFXULW\RQSDJH 
 &OLFN6DYH

,35DQJHVDQG6HFXULW\



*XLGHOLQHVIRU&RQILJXULQJ,QERXQG6HQGHU6SHFLILF6HFXULW\
7KH,QERXQGVHQGHUVSHFLILFVHFXULW\SDJHLQFOXGHVWKHIROORZLQJVHWWLQJV



7/6,I\RXVHOHFWWKH7/6FKHFNER[DOOPHVVDJHVIURPWKLVGRPDLQPXVWEH
VHQWYLDHQGWRHQG7/67KHUHFRPPHQGHGVHWWLQJRQWKH7/6SDJHLV6HQG
E\6073RU7/6

63) *RRJOH0HVVDJH6HFXULW\FXVWRPHUVRQO\ 'HSHQGLQJRQZKHWKHUWKH


63)UHVSRQVHW\SHLV)DLORU6RIW)DLO\RXFDQVHWWKHGLVSRVLWLRQWR5HMHFW
4XDUDQWLQH'LVDEOH$SSURYHG6HQGHU/LVW3HUIRUP,3/RFNWHVWRU3DVV
6NLS,3/RFNWHVW)RULQVWUXFWLRQVRQVHWWLQJXS63)VHH(QDEOLQJ63)
&KHFNRQSDJH 1RWHWKDWWKLVVHWWLQJSURWHFWV\RXUUHJLVWHUHGXVHUVRQO\

,3/RFN *RRJOH0HVVDJH6HFXULW\FXVWRPHUVRQO\ ,I\RXVHOHFWWKH,3/RFN


FKHFNER[VHOHFWDQ,3DGGUHVVIRUERWKWKH6WDUW5DQJHDQG(QG5DQJHDQG
RSWLRQDOO\LQFOXGHDGHVFULSWLRQ1RWHWKDW\RXFDQDGGDVPDQ\UDQJHVDV
QHHGHG&KRRVHDGLVSRVLWLRQIRUH[DPSOH3DVV,3/RFNWHVWLIDQ,3LV
ZLWKLQWKHVSHFLILHGUDQJHRU5HMHFWLIDQ,3LVQRWZLWKLQWKHVSHFLILHGUDQJH
6HHDOVR6HWWLQJ8S,3/RFNZLWK%DWFK&RPPDQGVRQSDJH 1RWHWKDW
WKLVVHWWLQJSURWHFWV\RXUUHJLVWHUHGXVHUVRQO\

'.,0,I\RXVHOHFWWKH'.,0FKHFNER[\RXFDQFKRRVHDGLVSRVLWLRQRI
LJQRUHEODFNKROHTXDUDQWLQHRUUHMHFWIRULQERXQGPDLOLQHDFKRIWKUHH
XQVXFFHVVIXOFDVHVDQLQYDOLG'.,0VLJQDWXUHDPLVVLQJ'.,0VLJQDWXUH
DQGWHPSRUDU\YDOLGDWLRQIDLOXUHV IRUH[DPSOH'16ORRNXSIDLOXUHV 1RWH
WKDWWKLVVHWWLQJSURWHFWV\RXUUHJLVWHUHGXVHUVRQO\

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH'5$)7

)ROORZWKHVHJXLGHOLQHVIRU,QERXQGVHQGHUVSHFLILFVHWWLQJV

7KH7/6VHWWLQJWDNHVSUHFHGHQFHRYHUWKH63),3/RFNDQG'.,0VHWWLQJV
,I\RXVHOHFWWKH7/6FKHFNER[DOOPHVVDJHVIURPWKLVGRPDLQPXVWEHVHQW
YLDHQGWRHQG7/6UHJDUGOHVVRIWKHFRQILJXUDWLRQ\RXFKRRVHIRU63)
,3 /RFNRU'.,0

,IWKHUHVDSXEOLVKHG63)UHFRUGIRUDVSHFLILFGRPDLQWKH63)&KHFN
IHDWXUHHQDEOHV\RXWRWDNHDGYDQWDJHRIWKLV,WKHOSV\RXSUHYHQWVSRRIHG
HPDLOVIRUWKDWGRPDLQIURPUHDFKLQJ\RXUXVHUVLQER[HV

0DQ\GRPDLQVGRQRWVHWXS63)UHFRUGV,I\RXZDQWPRUHJUDQXODULW\DQG
FRQWUROWRDFFRXQWIRUWKLVZHUHFRPPHQGWKDW\RXVHWXSWKH63)&KHFN
IHDWXUHXVLQJWKH,QERXQGVHQGHUVSHFLILFVHFXULW\SDJH7KLVSDJHHQDEOHV
\RXWRVHWXSWKHIHDWXUHE\VSHFLILFGRPDLQUDWKHUWKDQDVDJOREDO GHIDXOW 
VHWWLQJIRUDOORI\RXULQERXQGPDLO

:LWK63)&KHFNWKHUHVDULVNRIIDOVHSRVLWLYHVZKLFKPD\FDXVHOHJLWLPDWH
PHVVDJHVWREHERXQFHG GHSHQGLQJRQWKHGLVSRVLWLRQVHOHFWHGIRU6RIW)DLO 
7KLVLVSDUWO\EHFDXVH63)&KHFNGHSHQGVRQWKHVHWWLQJVZLWKLQWKHVHQGHUV
63)UHFRUG)RUH[DPSOHLIWKHVHQGLQJFRPSDQ\KDVDFRQWUDFWZLWKDWKLUG
SDUW\WRVHQGDVXUYH\RQEHKDOIRIWKHFRPSDQ\DQGWKHFRPSDQ\
V,7
GHSDUWPHQWIDLOVWRXSGDWHWKH63)UHFRUGWKHQOHJLWLPDWHO\VSRRIHG
PHVVDJHVPD\EHUHMHFWHG

)RUWKH63)&KHFN6RIW)DLOUHVSRQVHW\SHZHUHFRPPHQGWKDW\RXXVHWKH
GHIDXOWGLVSRVLWLRQRI'LVDEOH$SSURYHG6HQGHU/LVW,I\RXFKDQJHWKLVVHWWLQJ
WR4XDUDQWLQH\RXUXVHUVPD\EHUHTXLUHGWRFKHFNWKHLU4XDUDQWLQHPXFK
PRUHRIWHQ

63)&KHFNWDNHVSUHFHGHQFHRYHUWKH,3/RFNDQG'.,0IHDWXUHVDQG
&RQQHFWLRQ0DQDJHUWDNHVSUHFHGHQFHRYHU63)&KHFN)RUH[DPSOH
EHIRUH63)&KHFNKDVDQHIIHFWRQDPHVVDJHVGLVSRVLWLRQ&RQQHFWLRQ
0DQDJHUFKHFNVIRUSRWHQWLDOPDOLFLRXV,3DGGUHVVHVDQGGRPDLQVDVZHOODV
IRU6073DWWDFNV)RUPRUHGHWDLOVVHH &RQQHFWLRQ0DQDJHURQSDJH 

,IMXQNHPDLOVDUHUHDFKLQJ\RXUXVHUVEHFDXVHDVHQGHULVIDOVLI\LQJDGRPDLQ
QDPHLQ\RXU$SSURYHG6HQGHUVOLVWDQGLIWKLVVSRRIHGGRPDLQLVYLWDOWR\RXU
EXVLQHVVDQGFDQWEHUHPRYHGIURPWKHDSSURYHGVHQGHUVOLVWZH
UHFRPPHQGWKDW\RXVHWXSDQ,3ORFNRQWKLVGRPDLQ

0RUHIROORZXSPDLQWHQDQFHPD\EHQHHGHGLI\RXXVH,3/RFN)RUH[DPSOH
WRNHHSWKHOLVWRI,3DGGUHVVHVXSWRGDWH\RXPD\QHHGUHJXODUHPDLO
H[FKDQJHVZLWKWUXVWHGSDUWQHUVDVZHOODVZLWKFROOHDJXHVZLWKLQ\RXU
RUJDQL]DWLRQ$OVRLI\RXDUHXVLQJWKH,3ORFNOLVWWRSUHYHQWDVHQGHUIURP
VSRRILQJDGRPDLQLQ\RXU$SSURYHG6HQGHUVOLVWGHWHUPLQHLIWKLVGRPDLQLV
VWLOOYLWDOWR\RXUEXVLQHVV,ILWLVQRORQJHUDYLWDOEXVLQHVVGRPDLQFRQVLGHU
UHPRYLQJLWIURPWKH,3ORFNOLVW

(QDEOLQJ63)&KHFN
1RWH7KLVIHDWXUHLVDYDLODEHIRU*RRJOH0HVVDJH6HFXULW\FXVWRPHUVRQO\

,35DQJHVDQG6HFXULW\



6RPHRUJDQL]DWLRQVSXEOLVK6HQGHU3ROLF\)UDPHZRUN 63) UHFRUGVWRKHOS


UHGXFHHPDLOVSRRILQJRIWKHLUGRPDLQV63)UHFRUGVLQFOXGHDUDQJHRI,3
DGGUHVVHVWKDWDUHDXWKRUL]HGWRVHQGPDLORQDGRPDLQVEHKDOI7RKHOSUHGXFH
WKHFKDQFHWKDW\RXUXVHUVZLOOUHFHLYHVSRRIHGHPDLOV\RXFDQHQDEOHWKH63)
&KHFNIHDWXUHDWWKH(PDLO&RQILJOHYHOLQWKH$GPLQLVWUDWLRQ&RQVROH%\GHIDXOW
WKLVIHDWXUHLVWXUQHGRII
,PSRUWDQW1RWHWKDW,QERXQGGHIDXOWVHFXULW\VHWWLQJVHQDEOH\RXWRVHWXS63)
&KHFNJOREDOO\IRUDOORIRXU\RXULQFRPLQJPDLOZKLOH,QERXQGVHQGHUVSHFLILF
VHFXULW\VHWWLQJVRQWKH53)SDJHHQDEOH\RXWRVSHFLI\LQGLYLGXDOGRPDLQVIRU
WKHVHVHFXULW\VHWWLQJV,I\RXZDQWPRUHJUDQXODULW\DQGFRQWUROZHUHFRPPHQG
WKDW\RXVHWXS63) &KHFNE\GRPDLQXVLQJWKH,QERXQGVHQGHUVSHFLILFVHFXULW\
VHWWLQJV6HH0DQDJLQJ6HWWLQJVIRU53)RQSDJH 
7KH63)&KHFNIHDWXUHGLVSOD\VIRXUSRVVLEOHUHVSRQVHW\SHVDQGDGLVSRVLWLRQ
IRUHDFKUHVSRQVH

)DLO7KLVUHVSRQVHW\SHPHDQVWKHGRPDLQRZQHUEHOLHYHVWKHPHVVDJHLV
XQDXWKRUL]HGLQRWKHUZRUGVVSRRIHGRUIRUJHG7KHGHIDXOWGLVSRVLWLRQIRU
WKLVUHVSRQVHLV5HMHFW 7KHGLVSRVLWLRQIRUWKLVUHVSRQVHW\SHLVQRW
FRQILJXUDEOH 

6RIW)DLO7KLVPHDQVWKHGRPDLQRZQHUEHOLHYHVWKHPHVVDJHLV
XQDXWKRUL]HGEXWWKHRZQHULVQRWFRPSOHWHO\VXUHDQGGRHVQWZDQW
PHVVDJHVUHMHFWHGRQWKLVEDVLVDORQH7KHGHIDXOWGLVSRVLWLRQIRUWKLV
UHVSRQVHW\SHLV'LVDEOH$SSURYHG6HQGHU/LVW7KLVGLVSRVLWLRQPHDQVDOO
PHVVDJHVLQ6RIW)DLOZLOOEHILOWHUHGIRUVSDPHYHQWKRVHWKDWDUHRQWKH
DSSURYHGVHQGHUVOLVW2WKHUSRVVLEOHGLVSRVLWLRQVLQFOXGH5HMHFW4XDUDQWLQH
DQG,JQRUHEXWWKHUHFRPPHQGHGVHWWLQJLV'LVDEOH$SSURYHG6HQGHU/LVW

3DVV7KLVPHDQVWKH63)&KHFNSDVVHGVXFFHVVIXOO\7KHGHIDXOW
GLVSRVLWLRQIRUWKLVUHVSRQVHW\SHLV,JQRUH

1RQH1HXWUDO7KLVPHDQVQR63)UHFRUGZDVIRXQGGXULQJWKH63)&KHFN
7KHGLVSRVLWLRQLV1RSROLF\,JQRUH

7RHQDEOH63)&KHFNIROORZWKHVHVWHSV

 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROHDQGVHOHFWDQ(PDLO&RQILJRUJDQL]DWLRQ
 &OLFNWKH,QERXQG6HUYHUVWDE
 &OLFN63)WRRSHQWKH,QERXQG63)SDJH
 6HOHFWWKH(QDEOH63)&KHFNFKHFNER[
,PSRUWDQW7KLVLVDJOREDOVHWWLQJWKDWZLOOFKHFN63)UHFRUGVIRUDOOLQFRPLQJ
PDLO,I\RXZDQWPRUHJUDQXODULW\DQGFRQWUROZHUHFRPPHQGWKDW\RXVHWXS
WKH63)&KHFNIHDWXUHE\GRPDLQXVLQJWKH,QERXQGVHQGHUVSHFLILFVHFXULW\
VHWWLQJVRQWKH53)SDJH6HH0DQDJLQJ6HWWLQJVIRU53)RQSDJH 
 &KRRVHDGLVSRVLWLRQIRUWKH)DLOUHVSRQVHW\SHIRUH[DPSOH5HMHFWRU
4XDUDQWLQH
 )RUWKH6RIW)DLOUHVSRQVHW\SHVHOHFW'LVDEOH$SSURYHG6HQGHU/LVW
UHFRPPHQGHG 
 &OLFN6XEPLW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH'5$)7

6HWWLQJ8S,3/RFNZLWK%DWFK&RPPDQGV
$OORZHG,3FRQILJXUDWLRQV ,3/RFN FDQEHVHWXSXVLQJ%DWFKFRPPDQGV
1RWH,I\RXDUHD*RRJOH0HVVDJH6HFXULW\FXVWRPHU\RXFDQDOVRXVHWKH53)
SDJHWRVHWXS\RXU,3/RFNFRQILJXUDWLRQ

,03257$17:KHQDGGLQJDQ,3UDQJHXVLQJWKHLSORFNDGGBUDQJHFRPPDQG
QHZUDQJHVDUHQRWHQDEOHGE\GHIDXOW WKHGHIDXOWPRGHLVRII 7RWXUQWKH
,3 /RFNUXOHRQ\RXPXVWVHWWKHFRPPDQGIRUPRGH RQ6HHWKHLQVWUXFWLRQV
EHORZ

5XQWKHIROORZLQJFRPPDQGWRHQDEOH\RXU,3UDQJH
iplock modify org=<orgtag>, domain=<domain>, mode=on

)RULQVWUXFWLRQVDQGGHWDLOVRQVXEPLWWLQJEDWFKFRPPDQGVIRU,3/RFNVHHWKH
IROORZLQJVHFWLRQVLQWKH%DWFK5HIHUHQFH*XLGH

LSORFNDGGBUDQJH

LSORFNGHOHWH

LSORFNGHOHWHBUDQJH

LSORFNGLVSOD\

LSORFNVHWBGLVSRVLWLRQ

<RXFDQDOVRVHWXS,3/RFNYLDWKH53)SDJH6HH*XLGHOLQHVIRU&RQILJXULQJ
,QERXQG6HQGHU6SHFLILF6HFXULW\RQSDJH 

,35DQJHVDQG6HFXULW\





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH'5$)7

&KDSWHU 

&RQILJXULQJ2XWERXQG6HUYHUV

&KDSWHU 

$ERXW2XWERXQG6HUYLFHV
:KHQ2XWERXQG6HUYLFHVLVHQDEOHGDQGFRQILJXUHGPDLOIURPXVHUVLVURXWHGWR
WKHPHVVDJHVHFXULW\VHUYLFHIRUILOWHULQJEHIRUHLWUHDFKHVH[WHUQDOFRQWDFWV<RX
FDQXVHRXWERXQGPDLOSURFHVVLQJWRSURWHFW\RXUFXVWRPHUVDQGSDUWQHUVIURP
YLUXVLQIHFWHGPHVVDJHVHQIRUFH\RXUFRUSRUDWHHPDLOSROLFLHVDQGFRPSOLDQFH
VWDQGDUGVDQGFROOHFWLQIRUPDWLRQDERXW\RXURXWJRLQJPDLOWUDIILF
2XWERXQGPDLOSURFHVVLQJLVDQRSWLRQDOIHDWXUH)RUPRUHLQIRUPDWLRQDERXW\RXU
VHUYLFHSDFNDJHDQGRSWLRQVFRQWDFW\RXUDFFRXQWPDQDJHURUYHQGRU
2XWERXQGPDLOILOWHULQJLVYHU\VLPLODUWRLQERXQGPDLOILOWHULQJ)LOWHUVLQFOXGH

9LUXV%ORFNLQJ VHH 9LUXV%ORFNLQJRQSDJH 

$WWDFKPHQW0DQDJHU VHH$ERXW$WWDFKPHQW0DQDJHURQSDJH 

&RQWHQW0DQDJHU VHH &RQWHQW0DQDJHURQSDJH 

/HJDO&RPSOLDQFH)RRWHU

2XWERXQG6HUYLFHVUHTXLUHVVSHFLDOVHWXS)RUIXOOLQIRUPDWLRQDERXWKRZWRVHWXS
2XWERXQG6HUYLFHVVHHWKH2XWERXQG6HUYLFHV&RQILJXUDWLRQ*XLGH

&RQILJXULQJ2XWERXQG6HUYHUV



2XWERXQG&RQFHSWV
:LWK2XWERXQGPDLOSURFHVVLQJ\RXZLOOUHGLUHFW\RXUPDLOWREHILOWHUHGWKURXJK
WKHPHVVDJHVHFXULW\VHUYLFH$OORXWJRLQJPHVVDJHVZLOOEHIRUZDUGHGWRWKH
PHVVDJHVHFXULW\VHUYLFHZKLFKWKHQILOWHUVWKHPHVVDJHDQGFRQQHFWV
VHSDUDWHO\WRHDFKUHFLSLHQWRIWKHPDLO

0DLOLVQRWVWRUHGLQWKHPHVVDJHVHFXULW\VHUYLFH:KHQ\RXUPDLOVHUYHUVHQGV
PDLOWRRXWERXQGVHUYLFHVWKHPHVVDJHVHFXULW\VHUYLFHPDNHVDQLPPHGLDWH
FRQQHFWLRQWRHDFKUHFLSLHQWDQGGRHVQRWVHQGEDFNDVXFFHVVWR\RXUVHQGLQJ
PDLOVHUYHUXQWLODOOUHFLSLHQWVKDYHUHFHLYHGRUUHMHFWHGWKHPHVVDJH
,QUDUHFDVHV2XWERXQGPDLOSURFHVVLQJPD\QHHGWRVHQGPDLOEDFNWR\RXU
VHUYHUWKHQVHQWEDFNWRWKHPHVVDJHVHFXULW\VHUYLFH7KLVLVFDOOHGUHLQMHFWLRQ
<RXOOQHHGWRVHW\RXUPDLOVHUYHUWRDFFHSWPDLOIURPWKHPHVVDJHVHFXULW\
VHUYLFHDQGVHQGLWRXWDJDLQ<RXOOQHHGWRHQDEOHUHLQMHFWLRQEHIRUH\RXFDQVHW
XS2XWERXQGPDLOIORZ5HLQMHFWLRQLVH[SODLQHGLQIXUWKHUGHWDLOEHORZ
7KHUHDUHIRXUVWHSVWRFRQILJXUHRXWERXQGPDLOVHUYLFH)LUVW\RXOOFRQILJXUH
UHLQMHFWLRQ7KHQRSWLRQDOO\\RXOODGMXVW\RXUVHQGLQJVHUYHUV6073WLPHRXWWR
PLQXWHV7KHQOLVW\RXUVHUYHUV,3DGGUHVVLQWKH$GPLQLVWUDWLRQFRQVROH
2QFHWKHVHVWHSVDUHFRPSOHWHUHGLUHFW\RXUPDLOIORZE\VHWWLQJXSDVPDUWKRVW
RQ\RXUPDLOVHUYHUWRURXWHPDLOWKURXJKWKHPHVVDJHVHFXULW\VHUYLFH
6HWWLQJXSRXWERXQGLVGLIIHUHQWIRUHDFKPDLOVHUYHU)RULQVWUXFWLRQVVSHFLILFWR
\RXUPDLOVHUYHUVHHWKH2XWERXQG6HUYLFHV&RQILJXUDWLRQ*XLGH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$ERXW5HLQMHFWLRQ
5HLQMHFWLRQLVWKHSURFHVVRIUHOD\LQJDPHVVDJHEDFNWRWKHFXVWRPHUVVHUYHU
ZKHQLWFDQQRWEHGHOLYHUHGGXHWRFRQIOLFWLQJ6073HUURUVDIWHU'$7$7KH
UHLQMHFWLRQKRVWLVRIWHQWKHVDPHVHUYHUDVWKHRXWERXQGVHUYHUEXWWKLVLVQRW
UHTXLUHG

7KHUHLQMHFWLRQKRVWPXVWEHFRQILJXUHGWRDOORZWKHPHVVDJHVHFXULW\VHUYLFH,3
DGGUHVVHVWRUHOD\IRUH[WHUQDOUHFLSLHQWV<RXPD\KDYHDOUHDG\VHWXS\RXUPDLO
VHUYHUDQGILUHZDOOWRDFFHSWPHVVDJHVIURPWKHPHVVDJHVHFXULW\VHUYLFHEXW
UHLQMHFWLRQUHTXLUHVIXUWKHUDFFHVV<RXUUHLQMHFWLRQVHUYHUPXVWDFFHSWPDLOIURP
WKHPHVVDJHVHFXULW\VHUYLFHDQGVHQGLWRXWDJDLQ7KLVLVFDOOHGDSULYDWHUHOD\
:$51,1*%HFDUHIXOZKHQ\RXVHWXSDSULYDWHUHOD\,I\RXDOORZDOO,3DGGUHVVHV
WRSDVVPDLOWKURXJK\RXUVHUYHU\RXUPDLOVHUYHUZLOOEHFRPHDQRSHQUHOD\7KLV
OHDYHV\RXUPDLOVHUYHUYXOQHUDEOHWRKLMDFNLQJIURPPDOLFLRXVVHQGHUV

5HLQMHFWLRQ6FHQDULRV
%HFDXVHRIWKHZD\6073VWDQGDUGVZRUNDPDLOUHOD\FDQRQO\VHQGEDFND
VLQJOHUHVXOWIRUHDFK6073FRPPDQG,I\RXVHQGPDLOWRPXOWLSOHUHFLSLHQWVWKH
PHVVDJHVHFXULW\VHUYLFHPD\QRWEHDEOHWRVHQGDVLQJOHDFFXUDWHUHVSRQVHWR
WKH'$7$FRPPDQG7KLVRFFXUVLIVRPHUHFLSLHQWVHUYHUVDFFHSWWKHPHVVDJH
DQGRWKHUVUHMHFWWKHPHVVDJH6SHFLILFH[DPSOHVDUHJLYHQEHORZ
%HIRUHWKH6073'$7$FRPPDQGLQGLYLGXDOUHFLSLHQWVFDQEHDFFHSWHGRU
UHMHFWHG+RZHYHUDIWHUWKHVHQGHUWUDQVPLWVWKH'$7$FRPPDQGRQO\RQH
UHVSRQVHFRGHFDQEHUHWXUQHGWRUHMHFWRUDFFHSWWKHPHVVDJHIRUDOOSUHYLRXVO\
DFFHSWHGUHFLSLHQWV,IWKLVKDSSHQVWKHPHVVDJHVHFXULW\VHUYLFHZLOOVHQGD
VXFFHVVWKHQUHLQMHFWWKHPHVVDJHDJDLQXVLQJRQO\WKHUHFLSLHQWVZKRZHUH
XQDEOHWRUHFHLYHPDLOWKHILUVWWLPH

&RQILJXULQJ2XWERXQG6HUYHUV



2XWERXQGUHLQMHFWVWKHPHVVDJHWRWKHUHLQMHFWLRQVHUYHUDW\RXUFRPSDQ\DQG
WKHUHLQMHFWLRQPDFKLQHUHVXEPLWVWKHHPDLOPHVVDJHWRWKHPHVVDJHVHFXULW\
VHUYLFHIRUSURFHVVLQJ:KHQ\RXUVHUYHUDWWHPSWVWRGHOLYHUWKHUHLQMHFWHG
PHVVDJH2XWERXQGWUHDWVWKHUHVXEPLWWHGPHVVDJHDVDQHZPHVVDJHDQG
VFDQVWKHPHVVDJHDJDLQ6LQFHRQO\IDLOHGPHVVDJHVDUHUHLQMHFWHGWKLVZLOO
XVXDOO\IDLOEXWLWVSRVVLEOHWKDWVRPHPHVVDJHVPD\QHHGWREHUHLQMHFWHGDJDLQ
%HFDXVHIHZHUPHVVDJHVDUHUHLQMHFWHGHYHU\WLPHWKLVFDQQRWUHVXOWLQDQ
HQGOHVVORRS
5HLQMHFWLRQKDSSHQVYHU\UDUHO\/HVVWKDQRIPHVVDJHVDUHUHLQMHFWHG$
PHVVDJHLVUHLQMHFWHGRQO\LI

2XWERXQGLVPDQDJLQJFRQQHFWLRQVWRPXOWLSOHUHFHLYLQJVHUYHUV

6RPHUHFLSLHQWVHUYHUVDFFHSWWKHPHVVDJHDGGUHVV LQUHVSRQVHWRWKH
5&3772FRPPDQG EXWUHMHFWWKHPHVVDJHFRQWHQWV LQUHVSRQVHWRWKH
'$7$FRPPDQG 

'LIIHUHQWUHFLSLHQWVJLYHGLIIHUHQWW\SHVRIUHVSRQVHV FODVVHUURUV
DQGFODVVHUURUV 

7KLVW\SHRIVLWXDWLRQPD\RFFXULIWKHUHFHLYLQJVHUYHUUXQVRXWRIGLVNVSDFHRU
FUDVKHVDIWHUDFFHSWLQJDPDLOUHFLSLHQW5HLQMHFWLRQLVRQO\QHFHVVDU\LI\RXKDYH
VXFFHVVIXOO\JRWWHQWRWKH'$7$SKDVHRIPHVVDJHWUDQVPLVVLRQ

0HVVDJH5HLQMHFWLRQ'HWDLOV
7KH2XWERXQG6HUYLFHUHLQMHFWVWKHRULJLQDOFRQWHQWRIWKHPHVVDJHWRSUHYHQW
GXSOLFDWHRXWERXQGPHVVDJHSURFHVVLQJ VXFKDVGXSOLFDWLQJWKHFRPSOLDQFH
IRRWHU 7KHUHFHLYHGKHDGHULVFKDQJHGWRLQGLFDWHUHLQMHFWLRQDQGSUHYHQWWKH
PHVVDJHIURPEHLQJGHWHFWHGDVORRSLQJWKURXJKWKHPHVVDJHVHFXULW\VHUYLFH
6LQFHUHLQMHFWHGPHVVDJHVZLOOEHLQWKHRULJLQDOIRUPDQGLWLVUHDVRQDEOHWR
DVVXPHWKDWVRPHDPRXQWRIWLPHZLOOSDVVEHWZHHQWKHILUVWWLPHZHVDZD
PHVVDJHDQGZKHQLWLVUHLQMHFWHGDQGUHVHQWLWLVSRVVLEOHWKDWDQ
DGPLQLVWUDWRUFRXOGFKDQJHRXWERXQGVHWWLQJVGXULQJWKLVWLPH
7KHRXWERXQGVHUYHUPRGLILHVDQGDGGVWKHZRUGUHLQMHFWLRQWRWKHKHDGHUVRI
UHLQMHFWHGPHVVDJHV7KH5HLQMHFWLRQKHDGHUOLQHORRNVOLNHD5HFHLYHGKHDGHU
OLQHH[FHSWWKDW5HFHLYHGLVUHSODFHGZLWK5HLQMHFW7KHUHDUHWZRSRVVLEOH
IRUPDWVIRUWKHKHDGHU
7KHUHLQMHFWLRQKHDGHUZLOOORRNVLPLODUWRWKLV
Reinject: from [sending IP] (outboundsX.obsmtp.com) by
reinject.domain.com ....

7KH>$$$%%%&&&'''@UHSUHVHQWVWKH,3DGGUHVVRIWKHRXWERXQGVHUYHUWKDW
SURFHVVHGWKHPHVVDJH;LVWKHQXPEHURIWKHV\VWHPZKLFKSURFHVVHV\RXU
PDLOWUDIILF7KHH[DFWKHDGHUVWULQJVZLOOYDU\ZLWKWKHUHLQMHFWLRQKRVWEXWHDFK
5HLQMHFWKHDGHUVKRXOGUHIHUWRDWUDQVPLVVLRQHLWKHUIURPRUWRDQVHUYHUODEHOOHG
2%
5HLQMHFWLRQVKRXOGKDSSHQH[WUHPHO\UDUHO\OHVVWKDQRIWKHWLPH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HWWLQJ8S2XWERXQG)LOWHULQJ
6WHSVIRUVHWWLQJXSRXWERXQGILOWHULQJDUHGLIIHUHQWIRUHDFKPDLOVHUYHU)RU
LQVWUXFWLRQVVSHFLILFWR\RXUPDLOVHUYHUVHHWKH2XWERXQG6HUYLFHV&RQILJXUDWLRQ
*XLGH
7KHUHDUHIRXUVWHSVWRDFWLYDWHRXWERXQGPDLOILOWHULQJ


&RQILJXUHUHLQMHFWLRQRQDWOHDVWRQHRI\RXUPDLOVHUYHUV

&RQILJXUH\RXUPDLOVHUYHUDQGILUHZDOOWRDFFHSWHPDLORQO\IURPWKHPHVVDJH
VHFXULW\VHUYLFH7KLVLVFDOOHGDSULYDWHUHOD\<RXUUHLQMHFWLRQKRVWQHHGVWR
DFFHSWDOOHPDLOIURPWKHPHVVDJHVHFXULW\VHUYLFHVRXWERXQGVHUYHUV)URP
\RXUVHUYHUVSHUVSHFWLYHWKHPHVVDJHVHFXULW\VHUYLFHVGHOLYHU\VHUYHUV
VKRXOGEHFRQVLGHUHGDWUXVWHGVHUYHU$OORZUHOD\LQJRQO\IURPWKHPHVVDJH
VHFXULW\VHUYLFHV,3UDQJHDQGRWKHUWUXVWHGUHOD\VHUYHUV
,PSRUWDQW6HH$ERXW5HLQMHFWLRQRQSDJH IRUGHWDLOVRQUHLQMHFWLRQ
,I\RXKDYHPXOWLSOHPDLOVHUYHUVVSHFLI\ZKLFKVHUYHU RUVHUYHUV ZLOODFWDV
WKHUHLQMHFWLRQKRVWDQGEHVXUHWKDWVHUYHUFDQURXWHPDLOEDFNWRWKH
PHVVDJHVHFXULW\VHUYLFH
)ROORZLQJDUH,3UDQJHV
7RGHWHUPLQHWKHV\VWHPIRU\RXUDFFRXQW<RXUV\VWHPQXPEHULVVKRZQWKH
85/ZKHQ\RXORJLQWRWKH$GPLQLVWUDWLRQ&RQVROHRU0HVVDJH&HQWHU7KH
V\VWHPQXPEHULVSUHIDFHGE\ac-sRUmc-sIRUH[DPSOH
85/GLVSOD\HGIRUDQDFFRXQWRQ6\VWHPZKHQORJJHGLQWRWKH
$GPLQLVWUDWLRQ&RQVROH
https://ac-s8.postini.com/exec/adminstart?

85/GLVSOD\HGIRUDQDFFRXQWRQ6\VWHPZKHQORJJHGLQWRWKH0HVVDJH
&HQWHU
https://mc-s200.postini.com/app/msgctr/junk_quarantine\

,PSRUWDQW)RUV\VWHPFXVWRPHUVERWKVHWVRI,3UDQJHVDUHDSSOLFDEOH

6\VWHP

,35DQJH

&,'55DQJH

,36XEQHW0DVN3DLU









PDVN







PDVN









PDVN










PDVN

&RQILJXULQJ2XWERXQG6HUYHUV



&RQWDFW\RXUYHQGRUIRUVXSSRUWDQGWLSVRQVHWWLQJXSUHLQMHFWLRQIRU\RXU
VSHFLILFW\SHRIVHUYHU
(QVXUHWKDW\RXDUHQRWDQ2SHQ5HOD\ DPDFKLQHWKDWZLOODFFHSWHPDLOIURP
DQ\RQH E\WHVWLQJWRVHHLIDQH[WHUQDO,3FDQVHQGDQHPDLOWKURXJK\RXU
UHLQMHFWLRQKRVW<RXVKRXOGVHHDQHUURUVLPLODUWRrelaying denied


&RQILJXUH\RXUVHQGLQJVHUYHUV6073WLPHRXWWRPLQXWHV
UHFRPPHQGHG 

([WHQGWKHWLPHRXWRQ\RXURXWERXQGVHUYHUIRUGHOLYHULQJHPDLO:H
UHFRPPHQGDPLQXWHWLPHRXW7KLVSURYLGHV2XWERXQGZLWKVRPHIOH[LELOLW\
WRKDQGOHVORZUHFHLYLQJPDLOVHUYHUV
)RUVWHSE\VWHSLQVWUXFWLRQVIRUFRQILJXULQJWLPHRXWVFRQWDFW\RXUYHQGRUIRU
VXSSRUWDQGWLSVRQFRQILJXULQJ\RXUVSHFLILFW\SHRIVHUYHU


$GGVHQGLQJVHUYLFH,3DGGUHVVHVWRWKH2XWERXQG6HUYHUVWDE

/RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH6HOHFW\RXUHPDLOFRQILJDQGJRWRWKH
2XWERXQG6HUYHUVWDE
&OLFN$GG5HFRUGDQGHQWHUWKHIROORZLQJGDWD

$FFHSWHG
,35DQJHV

(QWHUDVWDUWLQJDQGHQGLQJ,3IRU\RXUHPDLOVHUYLFHVDGGUHVV
UDQJH%HVXUHWRXVHH[WHUQDO,3DGGUHVVHV
:KHQ\RXVHQGRXWERXQGHPDLOWRWKHPHVVDJHVHFXULW\VHUYLFH
IRUILOWHULQJZHQHHGWRNQRZWKHH[WHUQDO,3DGGUHVVUDQJHRI
\RXUVHUYHUVWKDWDUHVHQGLQJXVHPDLOVRWKDWZHFDQDFFHSW
WKRVHPHVVDJHV2XWERXQG6HUYLFHVZLOOUHMHFWDOORXWERXQGPDLO
XQOHVVWKH,3DGGUHVVLVOLVWHG
7KHDGGUHVVUDQJHPXVWEHZLWKLQDVLQJOHFODVV&DGGUHVV
VSDFH7KH,3UDQJHPXVWEHVHTXHQWLDO,I\RXKDYHQRQ
VHTXHQWLDO,3VMXVWDGGPXOWLSOHUHFRUGV
,I\RXKDYHRQO\RQH,3DGGUHVVHQWHUWKDW,3DGGUHVVLQERWK
ILHOGV
:KHQ\RXVDYH\RXU,3UDQJH2XWERXQG6HUYLFHVZLOOWHVWWREH
VXUHWKDW\RXU,3DGGUHVVHVDUHXQLTXH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

5HLQMHFWLRQ (QWHUWKH,3DGGUHVVRI\RXUUHLQMHFWLRQKRVW
+RVW

7KLVVKRXOGEHWKH,3DGGUHVVRIDPDLOVHUYHUWKDWZLOODFFHSW
PDLOIURPWKHPHVVDJHVHFXULW\VHUYLFHDQGUHOD\WKDWPDLOEDFN
RXWDJDLQ
<RXFDQHQWHUPXOWLSOHUHLQMHFWLRQKRVWVDQGVSHFLI\DORDG
EDODQFHEHWZHHQWKHP<RXFDQDOVRVSHFLI\IDLORYHUVHUYHUVIRU
UHLQMHFWLRQ1RUPDOO\WKLVLVQRWQHFHVVDU\DQGWKHVHILHOGVFDQ
EHOHIWEODQN
<RXFDQDOVRHQWHUDKRVWQDPHIRUWKHUHLQMHFWLRQVHUYHULQVWHDG
RIDQ,3DGGUHVV+RZHYHU\RXVKRXOGQRWGRVRLIWKHUHLQMHFWLRQ
VHUYHUKDVDQ0;UHFRUGWKDWURXWHVPDLOEDFNWRWKHPHVVDJH
VHFXULW\VHUYLFH8VHWKH,3UDQJHLQVWHDG
1RWH(QDEOLQJDUHLQMHFWLRQKRVWXVXDOO\UHTXLUHVVSHFLDO

FRQILJXUDWLRQ)RULQVWUXFWLRQVVSHFLILFWR\RXUPDLOVHUYHUVHH
WKH2XWERXQG6HUYLFHV&RQILJXUDWLRQ*XLGH
,I\RXUPDLOVHUYHUKDVQRWEHHQVHWXSWRDOORZ2XWERXQG
6HUYLFHVWRDFWDVDSULYDWHUHOD\\RXOOQHHGWRFRQILJXUH\RXU
PDLOVHUYHUEHIRUH\RXFDQSURFHHG

&OLFNWKH6DYHEXWWRQ
2XWERXQGVHUYLFHVZLOOWHVW\RXUUHLQMHFWLRQKRVW,I\RXUPDLOVHUYHUKDVQRW
EHHQVHWXSWRDOORZ2XWERXQG6HUYLFHVWRDFWDVDSULYDWHUHOD\\RXOOQHHG
WRFRQILJXUH\RXUPDLOVHUYHUEHIRUH\RXFDQSURFHHG
,I\RXKDYHPRUHWKDQRQHRXWERXQGVHUYHU,3UDQJHDGGDGGLWLRQDOUHFRUGV


&RQILJXUHDVPDUWKRVW RUSULYDWH'16 RQ\RXUVHQGLQJVHUYHUV

&RQILJXULQJ2XWERXQG6HUYHUV



2QFH\RXYHVHWXSDUHLQMHFWLRQKRVWDQGDGGHGWKH,3UDQJHWRWKH
$GPLQLVWUDWLRQ&RQVROHUHGLUHFW\RXUPDLOWRWKHPHVVDJHVHFXULW\VHUYLFHE\
VHWWLQJXSDVPDUWKRVW6PDUWKRVWLVDFRPPRQWHUPIRUDVHUYHUWKDWDFFHSWV
RXWERXQGPDLODQGSDVVHVLWRQWRWKHUHFLSLHQW
%HIRUH\RXPDNHFKDQJHVEHVXUHWRQRWH\RXUROGVHWWLQJVLQFDVHSUREOHPV
RFFXU,IWKHUHDUHSUREOHPVZLWKVHWXSPDLOIORZFDQEHGHOD\HGRU
LQWHUUXSWHG
7KHKRVWQDPHVXVHGLQVPDUWKRVWFRQILJXUDWLRQGHSHQGRQ\RXUV\VWHPLQWKH
HPDLOSURWHFWLRQVHUYLFH<RXUV\VWHPQXPEHULVVKRZQWKH85/ZKHQ\RXORJ
LQWRWKH$GPLQLVWUDWLRQ&RQVROHRU0HVVDJH&HQWHU7KHV\VWHPQXPEHULV
SUHIDFHGE\ac-sRUmc-sIRUH[DPSOH
85/GLVSOD\HGIRUDQDFFRXQWRQ6\VWHPZKHQORJJHGLQWRWKH
$GPLQLVWUDWLRQ&RQVROH
https://ac-s8.postini.com/exec/adminstart?

85/GLVSOD\HGIRUDQDFFRXQWRQ6\VWHPZKHQORJJHGLQWRWKH0HVVDJH
&HQWHU
https://mc-s200.postini.com/app/msgctr/junk_quarantine

+RVWQDPHVIRUVPDUWKRVWV



6\VWHP

+RVWQDPH

outbounds5.obsmtp.com
(previously named: outbound1.obsmtp.com)

outbounds6.obsmtp.com
(previously named: outbound3.obsmtp.com)

outbounds7.obsmtp.com
(previously named outbound5.obsmtp.com)

outbounds8.obsmtp.com

outbounds9.obsmtp.com

10

outbounds10.obsmtp.com

11

outbounds11.obsmtp.com

20

outbounds20.obsmtp.com

200

outbounds200.obsmtp.com

201

outbounds201.obsmtp.com

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HWWLQJXSDVPDUWKRVWLVGLIIHUHQWIRUHYHU\VHUYHU&RQWDFW\RXUYHQGRUIRU
VXSSRUWRQVWHSVIRUVHWWLQJXSDVPDUWKRVWRQ\RXUSDUWLFXODUPDLOVHUYHU
,I\RXDUHXVLQJDPDLOVHUYHUWKDWVXSSRUWVSULYDWH'16VHWWLQJV\RXFDQVHW
XS3ULYDWH'166HUYLFHLQVWHDGRIVHWWLQJDVPDUWKRVW)RULQIRUPDWLRQDERXW
SULYDWH'16VHUYLFHDVDQDOWHUQDWLYHWRDVPDUWKRVWVHHWKH2XWERXQG
6HUYLFHV&RQILJXUDWLRQ*XLGH
 ,IDSSOLFDEOHIRU\RXUPDLOVHUYHU IRUH[DPSOHLI\RXDUHXVLQJ0LFURVRIW
([FKDQJH \RXFDQFRQILJXUH2XWERXQGVHUYLFHVWRTXDUDQWLQHRUEODFNKROH
XQGHOLYHUDEOHERXQFHPHVVDJHV6HH+DQGOLQJ8QGHOLYHUDEOH%RXQFH
0HVVDJHVRQSDJH IRUVWHSWRVHWXS
 &RQILJXUHRXWERXQGVHUYLFHVVXFKDVRXWERXQGYLUXVILOWHULQJRUDFRPSOLDQFH
IRRWHU6HH2XWERXQG6HUYLFHVRQSDJH IRUPRUHLQIRUPDWLRQ
'HOHWLQJDQ2XWERXQG6HUYHUV(QWU\

,I\RXFKDQJH,3DGGUHVVUDQJHVRUEHJLQXVLQJDQHZPDLOVHUYHUIRURXWERXQG
PDLO\RXPD\QHHGWRUHPRYHDQHQWU\IURP2XWERXQG6HUYHUV
7RUHPRYHDQ,3UDQJH
 /RJLQWRWKH$GPLQLVWUDWLRQ&RQVROH
 &OLFNWKH2XWERXQG6HUYHUVWDEDQGVHOHFWWKHSURSHUHPDLOFRQILJIURPWKH
&KRRVH2UJSXOOGRZQPHQX
 &OLFNWKH,3UDQJH\RXZLVKWRGHOHWH
 &OHDUWKH,3UDQJHIRUWKHRXWERXQGVHUYHUEXWOHDYHWKHUHLQMHFWLRQVHUYHU
VHWWLQJVXQWRXFKHG
 &OLFN6DYHWRUHPRYHWKH,3UDQJH

+DQGOLQJ8QGHOLYHUDEOH%RXQFH0HVVDJHV
0DQ\PDLOVHUYHUV VXFKDV0LFURVRIW([FKDQJH DFFHSWDOOPDLOWUDIILFDQGWKHQ
ODWHUFUHDWHDQHZRXWJRLQJPDLOPHVVDJHLQWKHHYHQWWKHUHLVQRUHFLSLHQW
DFFRXQW,IWKHVHQGLQJDGGUHVVLVIRUJHGRUXQDYDLODEOHXQGHOLYHUDEOHERXQFH
PHVVDJHVPD\EHFRPHFDXJKWLQ\RXUV\VWHP2XWERXQGFDQEHFRQILJXUHGWR
TXDUDQWLQHRUEODFNKROHWKHVHPHVVDJHVDW\RXUGLVFUHWLRQ
7REORFN8QGHOLYHUDEOH%RXQFH0HVVDJHV

 &OLFNWKH2XWERXQG6HUYHUVWDE
 6HOHFWDQHPDLOFRQILJIURPWKH&KRRVH2UJSXOOGRZQ
 &OLFN&RQILJXUH

&RQILJXULQJ2XWERXQG6HUYHUV



&KRRVH4XDUDQWLQHRU%ODFNKROHIURPWKH6WDWXVILHOGWRVHWWKHGLVSRVLWLRQIRU
XQGHOLYHUDEOHERXQFHPHVVDJHV2IIDOORZVXQGHOLYHUDEOHERXQFH
PHVVDJHVWRGHIHUIRUXSWRILYHGD\VEHIRUHERXQFLQJ%ODFNKROHZLOODFFHSW
WKHPHVVDJHVDVLIVXFFHVVIXOO\GHOLYHUHGDQGVLOHQWO\GLVFDUG
 7\SHLQWKHHPDLODGGUHVVRIWKHDGPLQLVWUDWRULQZKRVHTXDUDQWLQHWKHVH
PHVVDJHVVKRXOGEHTXDUDQWLQHG
1RWH7KLVVWHSLVQHFHVVDU\HYHQLIEODFNKROLQJWKHPHVVDJHV

 &OLFN6DYH

,QWHUSUHWLQJWKH2XWERXQG2YHUYLHZ3DJH
7KH2XWERXQG6HUYHUVWDEKHOSV\RXWRYLVXDOL]H\RXURXWJRLQJPDLOIORZE\
SURYLGLQJWKHIROORZLQJIXQFWLRQDOLW\
3URFHVVLQJ2YHUYLHZ

*UDSKRIPHVVDJHVRYHUWLPHIRUWKHODVW
PLQXWHVRIWUDIILFGHSLFWLQJSURFHVVHG
GHOLYHUHGGHIHUUHG VHULHVHUURUV 
ERXQFHG VHULHVHUURUV UHLQMHFWHGDQG
TXDUDQWLQHGWUDIILF
7KLVJUDSKKHOSV\RXWRYLVXDOL]H\RXU
RXWJRLQJPDLOIORZLQFOXGLQJGHWDLOVDERXW
PHVVDJHVSURFHVVHGDQGWKHLUILQDOGLVSRVLWLRQ
IRUWKHODVWPLQXWHV7KHJUDSKVDUH
XSGDWHGHYHU\PLQXWHEXW\RXPXVWUHORDGWKH
SDJHWRVHHDQHZJUDSK

(PDLO$FWLYLW\

*UDSKRIPHVVDJHVRYHUWLPHIRUWKHODVW
PLQXWHVRIWUDIILFGHSLFWLQJLQERXQGDQG
RXWERXQGWUDIILF
7KLVJUDSKKHOSV\RXWRYLVXDOL]HLQERXQG
YHUVXVRXWERXQGPDLOIORZ7KHJUDSKVDUH
XSGDWHGHYHU\PLQXWHEXW\RXPXVWUHORDGWKH
SDJHWRVHHDQHZJUDSK

&XUUHQW$FWLYLW\

6WDWLVWLFVIURPWKHODVWVHFRQGVRIWUDIILF
9DOLG0HVVDJHV(UURUV(UURUV
4XDUDQWLQHG$YJ0HVVDJH6L]H7RWDO%\WHV

/RJ

/LQNWRORJV
7KHVHORJVZLOOGLVSOD\DOOGHILQLWLYHGHOLYHU\
DQGIDLOXUHLQIRUPDWLRQ)RUWHPSRUDU\GHIHUUDO
LQIRUPDWLRQUHIHUWR\RXUPDLOVHUYHUORJV7KH
ORJORDGVLPPHGLDWHO\EXWLWLVXSWR
PLQXWHVEHKLQGFXUUHQWRXWJRLQJPDLOIORZ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6WDWXV

/LVWVDOODFFHSWHG,3UDQJHVIRURXWJRLQJPDLO
VHUYHUVDQGWKHLUDVVRFLDWHGUHLQMHFWLRQKRVW
7KLVLQIRUPDWLRQLVXVHGWRGHWHUPLQHZKLFK
,3VFDQWUDQVPLWRXWJRLQJPDLOWUDIILFWRWKH
PHVVDJHVHFXULW\VHUYLFH

8QGHOLYHUDEOH%RXQFHV

&RQILJXUDWLRQWREORFNRUEODFNKROH
XQGHOLYHUDEOHERXQFHPHVVDJHVJHQHUDWHGE\
\RXUPDLOVHUYHU
0RVWPDLOVHUYHUVVLOHQWO\GLVFDUGWKHVH
PHVVDJHVZKHQWKH\DUHQRWGHOLYHUDEOH
6LQFHWKHPHVVDJHVHFXULW\VHUYLFHLVDFWLQJ
DVDSUR[\\RXUVHQGLQJPDLOVHUYHUZLOOQRW
UHDOL]HLWFDQGLVFDUGWKHP

2XWERXQG6HUYLFHV
7KH2XWERXQG6HUYLFHVDUHPDGHXSRIWKHIROORZLQJFRPSRQHQWV9LUXV%ORFNLQJ
$WWDFKPHQW0DQDJHU&RQWHQW0DQDJHUDQG&RPSOLDQFH)RRWHU7KHVH
FRPSRQHQWVDSSO\ILOWHULQJDQGFDQLQVHUWFRQWHQWLQWRRXWERXQGPDLO

)RULQIRUPDWLRQDERXWRXWERXQG9LUXV%ORFNLQJVHH 9LUXV%ORFNLQJRQ
SDJH 

)RULQIRUPDWLRQDERXWRXWERXQG$WWDFKPHQW0DQDJHUVHH$ERXW$WWDFKPHQW
0DQDJHURQSDJH 

)RULQIRUPDWLRQDERXWRXWERXQG&RQWHQW0DQDJHUVHH+RZ&RQWHQW
0DQDJHU:RUNVRQSDJH 

)RULQIRUPDWLRQDERXW&RPSOLDQFH)RRWHUVVHH&RPSOLDQFH)RRWHURQ
SDJH 

0HVVDJH$VVRFLDWLRQZLWK2UJDQL]DWLRQ6HWWLQJV
$OORXWERXQGPDLOLVFRQQHFWHGZLWKDQGHPDLOFRQILJRUJDQL]DWLRQWKDWKDVWKH
VHQGLQJ,3OLVWHGLQ2XWERXQG&RQILJXUDWLRQ,IWKHVHQGLQJ,3LVQRWOLVWHGWKH
PHVVDJHLVUHMHFWHG
)RUVHWWLQJVVXFKDV2XWERXQG&RQWHQW0DQDJHU2XWERXQG$WWDFKPHQW
0DQDJHU2XWERXQG9LUXV)LOWHULQJDQG&RPSOLDQFH)RRWHUVHWWLQJVDUHXVHG
EDVHGRQWKHDSSURSULDWHRUJDQL]DWLRQ

&RQILJXULQJ2XWERXQG6HUYHUV



2XWERXQGDWWHPSWVWRXVHWKHPRVWUHOHYDQWRUJDQL]DWLRQVHWWLQJV

,IWKHVHQGHUVHPDLODGGUHVVLVUHJLVWHUHGDVDXVHUDFFRXQWXQGHUWKDW
HPDLOFRQILJWKHQ2XWERXQGXVHVWKHVHWWLQJVIRUWKHRUJDQL]DWLRQWKDW
FRQWDLQVWKDWXVHU

,IWKHVHQGHUVHPDLODGGUHVVLVQRWUHJLVWHUHGEXWWKHGRPDLQLV
UHJLVWHUHGWKHQ2XWERXQGXVHVWKHVHWWLQJVIRUWKHRUJDQL]DWLRQWKDW
FRQWDLQVWKDWGRPDLQ

,IWKHVHQGHUVHPDLODGGUHVVDQGGRPDLQDUHQRWUHJLVWHUHGWKHQ
2XWERXQGXVHVWKHVHWWLQJVIRUWKHHPDLOFRQILJRUJDQL]DWLRQWKDWFRQWDLQVWKH
VHQGLQJ,3DGGUHVV

&RPSRQHQW2UGHURI2SHUDWLRQV
7KHRUGHURIRSHUDWLRQVIRURXWERXQGFRPSRQHQWVLV
 6FDQDQGSHUIRUPGLVSRVLWLRQIRURXWERXQG9LUXV%ORFNLQJ
 6FDQDQGSHUIRUPGLVSRVLWLRQIRURXWERXQG&RQWHQW0DQDJHU
 3HUIRUP2XWERXQG6SDP6FDQQLQJ
 6FDQDQGSHUIRUPIRURXWERXQG$WWDFKPHQW0DQDJHU
 ,QVHUWFRPSOLDQFHIRRWHU

2XWERXQG7UDIILF5HSRUWV
2XWERXQGPDLOSURFHVVLQJJHQHUDWHVUHSRUWVRIRXWERXQGWUDIILF6HH7UDIILF
5HSRUWVRQSDJH IRUGHWDLOHGLQIRUPDWLRQ

&RPSOLDQFH)RRWHU
2XWERXQGPHVVDJHVFDQEHFRQILJXUHGZLWKIRRWHUWH[WWKDWGHVFULEHVDQHPDLO
SROLF\RUOHJDOFRPSOLDQFH7KLVFRPSOLDQFHIRRWHULVDGGHGLQWRWKHODVWH[LVWLQJ
WH[WSRUWLRQRIDPHVVDJH,QWKHUDUHHYHQWRIDQHPSW\WH[WSRUWLRQWKH
FRPSOLDQFHIRRWHULVQRWLQFOXGHG7KHFRPSOLDQFHIRRWHULVSDUWRI2XWERXQG
6HUYLFHV&RPSOLDQFHIRRWHUVDUHFRQILJXUHGDWWKHRUJDQL]DWLRQOHYHO
1RWH7KHFRPSOLDQFHIRRWHUFXUUHQWO\VXSSRUWV$6&,,DQG(QJOLVKFKDUDFWHUVHWV

RQO\
$GGD&RPSOLDQFH)RRWHUWRDQ2XWJRLQJ(PDLO

 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJV
 &KRRVHDQRUJDQL]DWLRQIURPWKH&KRRVH2UJVSXOOGRZQOLVWRUFOLFNDQ
RUJDQL]DWLRQLQWKHRUJDQL]DWLRQVOLVW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 ,QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHVFUROOWRWKH2XWERXQG6HUYLFHV
VHFWLRQDQGFOLFNWKH&RPSOLDQFH)RRWHULFRQ

 ,QWKH2XWERXQG&RPSOLDQFH)RRWHUSDJH

6HWWKHIRRWHU6WDWXVWRRQRIIRUIRUFHG WKHIRUFHGRSWLRQDGGVWKH
IRRWHUHYHQIRU'.,0VLJQHGRXWJRLQJPDLO 

$GGWKHIRRWHUWH[W:HUHFRPPHQGSODLQWH[WIRRWHUV

&KRRVHZKHWKHUWRSURSDJDWHWKHIRRWHUWRVXERUJV

 &OLFN6DYH
7HVWWKHFRPSOLDQFHIRRWHU

2QFH\RXKDYHFRQILJXUHGDQGHQDEOHGWKHFRPSOLDQFHIRRWHU\RXFDQWHVWLWE\
VHQGLQJDPHVVDJHWRDQDGGUHVVRXWVLGH\RXUGRPDLQ,QRUGHUIRUDPHVVDJHWR
LQFOXGHWKHFRPSOLDQFHIRRWHULWPXVWSDVVWKURXJKWKH3RVWLQL2XWERXQG6HUYLFH

&RQILJXULQJ2XWERXQG6HUYHUV



)RUPDWWLQJWKH&RPSOLDQFH)RRWHU7H[W
+70/
7KH2XWERXQG&RPSOLDQFH)RRWHULVGHVLJQHGWREHDWH[WRQO\IRRWHUKRZHYHULW
LVSRVVLEOHWRDGGVRPHPLQLPDO+70/WRWKHIRRWHU,IWKH&RPSOLDQFH)RRWHULV
DGGHGWRDQ+70/IRUPDWWHGPHVVDJHDQ\+70/LQWKHIRRWHULVUHQGHUHGDV
H[SHFWHG,IWKHIRRWHULVDGGHGWRDSODLQWH[WRU57)PHVVDJHWKH+70/LVQRW
UHQGHUHGDQGWKHIRRWHULVGLVSOD\HGDVSODLQWH[WLQFOXGLQJWKH+70/FRGH

/LQH%UHDNV
,I\RXGRQRWLQFOXGHOLQHEUHDNVLQWKHIRRWHULWLVGLVSOD\HGDVRQHORQJVWULQJ
Sentence 1, Sentence 2, Sentence 3, Sentence 4....

7RLQFOXGHOLQHEUHDNVSUHVVEnterDWHDFKSRLQWZKHUH\RXZRXOGOLNHDEUHDN
Sentence 1[press Enter]
Sentence 2[press Enter]



3URFHVVLQJZLWK'LIIHUHQW0HVVDJH7\SHV
)ROORZLQJDUHGHVFULSWLRQVRIKRZWKHFRPSOLDQFHIRRWHULVSURFHVVHGIRUGLIIHUHQW
W\SHVRIPHVVDJHV
7\SHRI0HVVDJH

'HVFULSWLRQ

+70/0HVVDJHV

:KHQDFRPSOLDQFHIRRWHULVFRQILJXUHGDQG
HQDEOHGWKHPHVVDJHVHFXULW\VHUYLFHDGGV
WKHWH[WRIWKHIRRWHUDVLVWRWKHERWWRPRI
HDFKWH[WSDUWRIWKHPHVVDJH)RU+70/WH[W
SDUWVLWLQFOXGHVWKH35(!WDJEHIRUHWKH
IRRWHUVRWKDWWKHWH[WRIWKHIRRWHULVUHQGHUHG
LQ+70/PDLOFOLHQWVDVIL[HGZLGWKWH[W6LQFH
WKHWH[WDGGHGE\WKHPHVVDJHVHFXULW\
VHUYLFHLVVHHQDVDSDUWRIWKH+70/WKHPDLO
FOLHQWUHQGHUVWKH+70/WDJVSURSHUO\
7RRYHUULGHWKH35(!WDJEHJLQWKHIRRWHU
ZLWKDFORVLQJWDJ35(!7KLVDOORZV\RXWR
VSHFLI\\RXURZQIRQWWDJ

%LQDU\0HVVDJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0HVVDJHVWKDWGRQRWFRQWDLQWH[WSDUWVGRQRW
LQFOXGHDFRPSOLDQFHIRRWHU

7\SHRI0HVVDJH

'HVFULSWLRQ

0XOWLSDUW$OWHUQDWLYH
0HVVDJHV

0HVVDJHVWKDWDUHFUHDWHGDVDWH[WSDUWZKLFK
FRQWDLQVRWKHUHPEHGGHGREMHFWV LQFOXGLQJ
PHVVDJHVRURWKHUWH[WSDUWV LQFOXGHD
FRPSOLDQFHIRRWHU7KHIRRWHULVDGGHGWRWKH
HQGRIWKHODVWWH[WSDUWRIWKHFRQWDLQHUQRW
WRDQ\HPEHGGHGWH[WSDUWV

)RUZDUGHG0HVVDJHV

,IWKHPHVVDJHKDVDWH[WSDUWWKHIRRWHULV
DGGHGWRWKHODVWWH[WSDUWRIWKHPHVVDJH
0HVVDJHVWKDWDUHIRUZDUGHGDVDWWDFKPHQWV
GRQRWKDYHDFRPSOLDQFHIRRWHUDGGHGZLWKLQ
WKHIRUZDUGHGPHVVDJHERG\

%RXQFHG0HVVDJHV

'RQRWLQFOXGHDFRPSOLDQFHIRRWHU

4XDUDQWLQHG0HVVDJHV

4XDUDQWLQHGPHVVDJHVWKDWDUHGHOLYHUHGIURP
TXDUDQWLQHGRQRWLQFOXGHDFRPSOLDQFHIRRWHU

5HLQMHFWHG0HVVDJHV

5HLQMHFWHGPHVVDJHVLQFOXGHVLQJOH
FRPSOLDQFHIRRWHU(YHQLIDPHVVDJHLV
UHLQMHFWHGVHYHUDOWLPHVLWZLOORQO\KDYHRQH
IRRWHULQVHUWHG
)RUIXUWKHUGHWDLOVDERXWUHLQMHFWLRQVHH
&RQILJXULQJ2XWERXQG6HUYHUVRQSDJH 

7UDQVSRUW/D\HU6HFXULW\IRU2XWERXQG0DLO
1RWH7KLVVHFWLRQFRYHUV7/6IRURXWERXQGPDLO)RULQIRUPDWLRQDERXW7/6IRU

LQERXQGPDLOVHH7UDQVSRUW/D\HU6HFXULW\IRU,QERXQG0DLORQSDJH 
2XWERXQG6HUYLFHVXSSRUWV7UDQVSRUW/D\HU6HFXULW\ 7/6 ZKLFKLVDSURWRFRO
WKDWHQFU\SWVDQGGHOLYHUVPDLOVHFXUHO\,I\RXKDYHWKH7/6RSWLRQHQDEOHG\RX
FDQFRQILJXUH7/6FRQQHFWLRQVIRUERWKLQERXQGDQGRXWERXQGPDLOWUDIILF
<RXFDQVHQG7/6HQFU\SWHGPHVVDJHVWRDUHFHLYLQJPDLOVHUYHUWKDWLV7/6
HQDEOHG<RXPXVWKDYH7/6HQDEOHGRQ\RXUPDLOVHUYHU,IWKHUHFHLYLQJPDLO
VHUYHUGRHVQRWVXSSRUW7/6WKHPHVVDJHLVGHOLYHUHGYLD6073 QRPHVVDJHV
DUHORVWRUERXQFHG DVVXPLQJ\RXKDYHVHOHFWHGWKH6073RU7/6RSWLRQ
GHVFULEHGLQWKLVVHFWLRQ
([SDQGHGHQFU\SWLRQRSWLRQVDUHDYDLODEOHLI\RXUHTXLUHIXUWKHUVHFXULW\7KLV
LQFOXGHVWKHDELOLW\WRFRQILJXUH7/6VHWWLQJVIRUVSHFLILFGRPDLQVDQGWKHDELOLW\
WRVHQGHQFU\SWHGPDLOWKURXJKDVHFXUHSRUWDOIRUUHFLSLHQWVZKRGRQRWKDYH7/6
HQDEOHG)RUPRUHLQIRUPDWLRQDERXWWKHVHSURGXFWVVHH$ERXW3ROLF\(QIRUFHG
7/6RQSDJH DQGWKH(QFU\SWLRQ0DQDJHU$GPLQLVWUDWLRQ*XLGH
)RURXWERXQGPDLOWUDIILFWKHPHVVDJHVHFXULW\ILOWHULQJVHUYLFHDFWVDVDSUR[\
EHWZHHQWKH\RXUPDLOVHUYHUDQGWKHUHFHLYLQJVHUYHU7KHILUVWFRQQHFWLRQLVIURP
\RXUPDLOVHUYHUWRWKHPHVVDJHVHFXULW\ILOWHULQJVHUYLFH<RXFDQFKRRVHZKHWKHU
WKLVFRQQHFWLRQXVHV7/6<RXPD\FKRRVHQRWWRXVH7/6LI\RXUPDLOVHUYHULV
QRW7/6HQDEOHG

&RQILJXULQJ2XWERXQG6HUYHUV



7KHVHFRQGFRQQHFWLRQLVIURPWKHPHVVDJHVHFXULW\ILOWHULQJVHUYLFHWRWKH
UHFHLYLQJPDLOVHUYHU,I\RXFKRVH7/6HQFU\SWLRQIRUWKHILUVWFRQQHFWLRQWKH
PHVVDJHVHFXULW\ILOWHULQJVHUYLFHFDQFRQQHFWYLD7/6WRWKHUHFHLYLQJPDLOVHUYHU

)RUIXUWKHUGHWDLOVRQ7/6SOHDVHVHH$XWKHQWLFDWLRQDQG&HUWLILFDWHVRQ
SDJH 

6HWWLQJ8S2XWERXQG7/6
6HWWLQJXSRXWERXQG7/6LQYROYHVWKHVHVWHSV

3UHSDULQJ\RXUPDLOVHUYHUIRU7/6

7HVWLQJ<RXU0DLO6HUYHUV7/6&RQILJXUDWLRQ

&RQILJXULQJ7/6IRULQERXQGVHUYHUV

(DFKVWHSLVGHVFULEHGLQGHWDLOEHORZ
2QWKHVDPHSDJHDVLQERXQG7/6\RXFDQDOVRFRQILJXUHLQERXQG3ROLF\
(QIRUFHG7/6)RUPRUHLQIRUPDWLRQDERXW3ROLF\(QIRUFHG7/6VHH$ERXW
3ROLF\(QIRUFHG7/6RQSDJH 
)ROORZWKHVHVWHSVWRVHWXSRXWERXQG7/6RQHDFKPDLOVHUYHU\RXZDQWWR
FRQILJXUH

3UHSDUH<RXU0DLO6HUYHUIRU7/6
(QDEOLQJ7/6GHOLYHU\UHTXLUHVHQDEOLQJ7/6RQ\RXUPDLOVHUYHU)ROORZLQJDUH
WKHVWHSVUHTXLUHG




7XUQRQ7/6IRU2XWERXQGVHUYLFHLQWKHHPDLOSURWHFWLRQVHUYLFH6HH
6HWWLQJ8S2XWERXQG7/6RQSDJH IRUFRQILJXUDWLRQVWHSV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<RXRQO\QHHGWRWXUQRQ7/6IRU2XWERXQGLI\RXURXWJRLQJPDLOLVGHOLYHUHG
WKURXJKWKH2XWERXQGVHUYLFH
:$51,1*<RXPXVWWXUQRQ7/6IRU2XWERXQGVHUYLFHLQWKH$GPLQLVWUDWLRQ

&RQVROHEHIRUHHQDEOLQJ7/6RQ\RXUPDLOVHUYHU
6RPHPDLOVHUYHUVVSHFLILFDOO\0LFURVRIW([FKDQJHGHIHU\RXU
RXWJRLQJPDLOLI7/6LVHQDEOHGILUVW,I\RXILQGWKDWPHVVDJHVDUHTXHXHGEH
VXUHWKDW7/6LVGLVDEOHGRQ\RXUPDLOVHUYHUWKHQWXUQRQ7/6LQWKH
$GPLQLVWUDWLRQ&RQVROHDQGHQDEOH7/6RQ\RXUPDLOVHUYHU
6LPLODUO\WRWXUQRII7/6IRURXWERXQGVHUYLFH\RXPXVWGLVDEOH7/6RQ
([FKDQJHEHIRUHPDNLQJFKDQJHVWRWKH2XWERXQG7/6VHWWLQJVLQWKH
$GPLQLVWUDWLRQ&RQVROH


2EWDLQDFHUWLILFDWHIURPDFRPPHUFLDOFHUWLILFDWHDXWKRULW\RUFUHDWHDVHOI
VLJQHGFHUWLILFDWHIRUHQFU\SWLRQSXUSRVHV

7RREWDLQRUFUHDWHDFHUWLILFDWHFRQWDFWDQDSSURSULDWHVHFXULW\YHQGRUDVWKH
HPDLOSURWHFWLRQVHUYLFHGRHVQRWSURYLGHWRROVIRUREWDLQLQJRUFUHDWLQJD
FHUWLILFDWH0RUHLQIRUPDWLRQRQWKLVPD\EHDYDLODEOHWKURXJKVXSSRUW


,QVWDOOWKHFHUWLILFDWHDQGHQDEOH7/6RQ\RXUPDLOVHUYHU

,PSRUWDQW7/6VXSSRUWUHTXLUHVWKDW\RXLQVWDOO\RXUFHUWLILFDWHDQGFRQILJXUH
7/6RQ\RXUPDLOVHUYHU7KLVSURFHGXUHPD\UHTXLUHVRPHUHVHDUFKDQG
WHFKQLFDOFRQILJXUDWLRQXSRQ\RXUSDUW3OHDVHFRQVXOW\RXUPDLOVHUYHU
GRFXPHQWDWLRQIRULQIRUPDWLRQRQHQDEOLQJ7/6
)XUWKHULQIRUPDWLRQIRUFRQILJXULQJWKHPRVWFRPPRQPDLOVHUYHUVPD\EH
DYDLODEOHWKURXJKVXSSRUW)RUIXUWKHULQIRUPDWLRQFRQVXOWGRFXPHQWDWLRQDQG
VXSSRUWIRU\RXUPDLOVHUYHU

7HVW<RXU0DLO6HUYHUV7/6&RQILJXUDWLRQ
<RXFDQFKHFNLI\RXUPDLOVHUYHUZLOODFFHSW7/6FRQQHFWLRQVE\XVLQJWHOQHWIURP
\RXUPDLOVHUYHUWRWKHVHUYHUVRIWZDUHLWVHOI \RXW\SHWKHFRPPDQGVLQbold
WH[W 
> telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
220 mail.domain.com
Wed, 08 Feb 2007 08:05:03 -0700 (PDT)
> ehlo localhost
250-mail.domain.com Hello localhost [127.0.0.1],
pleased to meet you
250-STARTTLS
> starttls
220 2.0.0 Ready to start TLS

,I\RXKDYHRWKHU(6073RSWLRQVHQDEOHG\RXZLOOVHHPRUHOLQHVWKDWVWDUWZLWK
250-OPTIONNAMEDQGQRWRQO\250-STARTTLS2QFH\RXUHFHLYHDVHULHV
UHVSRQVHWR\RXUstarttlsFRPPDQGWKLVFRQILUPVWKDW\RXUPDLOVHUYHUZLOO
DFFHSW7/6FRQQHFWLRQV

&RQILJXULQJ2XWERXQG6HUYHUV



)RUGHWDLOVYHULI\LQJZKHWKHUDPHVVDJHZDVWUDQVPLWWHGYLD7/6VHH5HFHLYHG
+HDGHU)LHOGRQSDJH 
<RXFDQDOVRYLHZDUHSRUWRI7/6DFWLYLW\ZLWK\RXUVHUYLFH6HH7/65HSRUWVRQ
SDJH IRUPRUHLQIRUPDWLRQ

&RQILJXUH7/6IRU2XWERXQG6HUYHUV
7RHQDEOH7/6GHOLYHU\
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFN2XWERXQG6HUYHUV!7/6
 ,QWKH2XWERXQG7/6VFUHHQFKRRVHDQHPDLOVHUYHUFRQILJIURPWKH&KRRVH
2UJSXOOGRZQOLVW
1RWH %HVXUHWRSLFNDQHPDLOFRQILJRUJWKDWLVDGPLQLVWHULQJ\RXURXWERXQG
VHUYHU
 &KRRVHWKH2XWERXQG7/6VHWWLQJV7RGRWKLV\RXPXVWVHOHFWKRZWKH
PHVVDJHVHFXULW\ILOWHULQJVHUYLFHDFFHSWVRXWERXQGPHVVDJHVIURP\RXUPDLO
VHUYHUDQGDOVRKRZWKHPHVVDJHVHFXULW\ILOWHULQJVHUYLFHVHQGV\RXU
RXWERXQGPHVVDJHVWRUHFLSLHQWPDLOVHUYHUV7KHVHVHWWLQJVDUHGHVFULEHG
EHORZ

7KHILUVW2XWERXQG7/6VHWWLQJHQDEOHV\RXWRFKRRVHKRZWKHPHVVDJH
VHFXULW\ILOWHULQJVHUYLFHDFFHSWVRXWERXQGPHVVDJHVIURP\RXUPDLOVHUYHU



$FFHSW6073DQG7/6 7KLVLVWKHROGRQVHWWLQJDQGLV
UHFRPPHQGHG:LWKWKLVVHOHFWLRQWKHPHVVDJHVHFXULW\ILOWHULQJVHUYLFH
DFFHSWVPHVVDJHVYLDHLWKHU6073RU7/6IURP\RXUPDLOVHUYHU

$FFHSWRQO\7/6 :LWKWKLVVHOHFWLRQWKHPHVVDJHVHFXULW\ILOWHULQJ
VHUYLFHDFFHSWVPHVVDJHRQO\YLD7/6IURP\RXUPDLOVHUYHU$OOQRQ7/6
HQFU\SWHGPHVVDJHVDUHGHIHUUHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHVHFRQGRXWERXQG7/6VHWWLQJHQDEOHV\RXWRFKRRVHKRZWKHPHVVDJH
VHFXULW\ILOWHULQJVHUYLFHVHQGV\RXURXWERXQGPHVVDJHVWRUHFLSLHQWPDLO
VHUYHUV

6HQGRQO\6073 7KLVLVWKHROGRIIVHWWLQJ1R7/6HQFU\SWLRQDQGDOO
PHVVDJHVDUHGHOLYHUHGYLD6073

6HQGE\6073RU7/6 7KLVLVWKHUHFRPPHQGHGVHWWLQJ0HVVDJHV
VHQWYLD7/6DUHGHOLYHUHGYLD7/6WRWKHUHFLSLHQW5HFLSLHQWVHUYHUVWKDW
GRQRWVXSSRUW7/6ZLOOUHFHLYHWKHLUPDLOGHOLYHUHGYLD6073$OORWKHU
PHVVDJHVDUHGHOLYHUHGYLD6073

6HQGE\7/6LISRVVLEOH 7KLVGHOLYHUVDOOPHVVDJHVE\7/6ZKHQ
SRVVLEOH5HFLSLHQWVHUYHUVWKDWGRQRWVXSSRUW7/6ZLOOUHFHLYHWKHLUPDLO
YLD6073

&RQILJXULQJ2XWERXQG6HUYHUV



6HQGRQO\7/6 6HQGDOOPHVVDJHVE\7/60DLOVHQWWRUHFLSLHQW
VHUYHUVWKDWGRQRWVXSSRUW7/6ZLOOEHGHIHUUHG

6HQGDQG'HOLYHU7/60HVVDJHVVHQWYLD7/6DUHGHOLYHUHGYLD7/6WR
WKHUHFLSLHQW,IWKHUHFLSLHQWGRHVQRWVXSSRUW7/6WKHPHVVDJHZLOOEH
GHIHUUHG$OORWKHUPHVVDJHVDUHGHOLYHUHGYLD6073

 &OLFN6DYH5HSHDWWKHSURFHVVIRUDQ\DGGLWLRQDOHPDLOVHUYHUFRQILJVWKDW
DUHDGPLQLVWHULQJDQRXWERXQGVHUYHU
,QVWDOOGLJLWDOFHUWLILFDWHVDQGHQDEOH\RXUPDLOVHUYHUIRU7/66HH3UHSDUH
<RXU0DLO6HUYHUIRU7/6RQSDJH IRUPRUHLQIRUPDWLRQ
&RQILJXULQJ<RXU0DLO6HUYHUIRU7/6




7XUQRQ7/6IRU2XWERXQGVHUYLFHLQWKHPHVVDJHVHFXULW\ILOWHULQJVHUYLFH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HH6HWWLQJ8S2XWERXQG7/6RQSDJH IRUFRQILJXUDWLRQVWHSV
:$51,1*<RXPXVWWXUQRQ7/6IRU2XWERXQGVHUYLFHLQWKH$GPLQLVWUDWLRQ

&RQVROHEHIRUHHQDEOLQJ7/6RQ\RXUPDLOVHUYHU
6RPHPDLOVHUYHUVVSHFLILFDOO\0LFURVRIW([FKDQJHZLOOGHIHU\RXU
RXWJRLQJPDLOLI7/6LVHQDEOHGILUVW,I\RXILQGWKDWPHVVDJHVDUHTXHXHGEH
VXUHWKDW7/6LVGLVDEOHGRQ\RXUPDLOVHUYHUWKHQWXUQRQ7/6LQWKH
$GPLQLVWUDWLRQ&RQVROHDQGHQDEOH7/6RQ\RXUPDLOVHUYHU
6LPLODUO\WRWXUQRII7/6IRURXWERXQGVHUYLFH\RXPXVWGLVDEOH7/6RQ
([FKDQJHEHIRUHPDNLQJFKDQJHVWRWKH2XWERXQG7/6VHWWLQJVLQWKH
$GPLQLVWUDWLRQ&RQVROH


2EWDLQDFHUWLILFDWHIURPDFRPPHUFLDOFHUWLILFDWHDXWKRULW\RUFUHDWHDVHOI
VLJQHGFHUWLILFDWHIRUHQFU\SWLRQSXUSRVHV

&RQWDFWVXSSRUWIRUEDVLFLQIRUPDWLRQDERXWFUHDWLQJDVHOIVLJQHGFHUWLILFDWH
RQ:LQGRZV;3RU/,18;81,;YDULDQWV
<RXZLOOQHHGWRZRUNZLWKDFHUWLILFDWHDXWKRULW\RUVHOIVLJQLQJFHUWLILFDWH
YHQGRUWRVHWXS7/6WKLVVHUYLFHLVQRWSURYLGHGE\WKHPHVVDJH
VHFXULW\ILOWHULQJVHUYLFH


,QVWDOOWKHFHUWLILFDWHDQGHQDEOH7/6RQ\RXUPDLOVHUYHU

,PSRUWDQW7/6VXSSRUWUHTXLUHVWKDW\RXLQVWDOO\RXUFHUWLILFDWHDQGFRQILJXUH
7/6RQ\RXUPDLOVHUYHU7KLVSURFHGXUHPD\UHTXLUHVRPHUHVHDUFKDQG
WHFKQLFDOFRQILJXUDWLRQRQ\RXUSDUW3OHDVHFRQVXOW\RXUPDLOVHUYHU
GRFXPHQWDWLRQIRULQIRUPDWLRQRQHQDEOLQJ7/6

5HODWHG7RSLFV

2XWERXQG&RQFHSWV

6HWWLQJ8S2XWERXQG)LOWHULQJ

+DQGOLQJ8QGHOLYHUDEOH%RXQFH0HVVDJHV

&RPSOLDQFH)RRWHU

6HWWLQJ8S2XWERXQG7/6

7URXEOHVKRRWLQJ2XWERXQG

7URXEOHVKRRWLQJ2XWERXQG6SDP6FDQQLQJ
7KHPHVVDJHVHFXULW\VHUYLFHILOWHUVDOORXWERXQGPDLOIRUVSDPOLNHFRQWHQWLQ
RUGHUWRNHHS2XWERXQG6HUYLFHV,3DGGUHVVHVIURPEHLQJOLVWHGRQUHJLVWHUHG
EODFNOLVWV 5%/V WKDWZRXOGLQWHUUXSWGHOLYHUDELOLW\
:LWK2XWERXQG6SDP6FDQQLQJPHVVDJHVDUHHYDOXDWHGRQDQLQGLYLGXDOEDVLV
DFFRUGLQJWRFRQWHQWYDOLGPHVVDJHVDUHWUDQVPLWWHGQRUPDOO\DQGRIIHQGLQJ
PHVVDJHVDUHERXQFHG ZLWKDUHSO\FRGH 

&RQILJXULQJ2XWERXQG6HUYHUV



)RULQIRUPDWLRQDERXWOHJDOSROLFLHVUHJDUGLQJRXWERXQGVSDPFRQWHQWVHHRXU
$FFHSWDEOH8VH3ROLF\
:KHQRXWERXQGILOWHUVEORFNFRQWHQWIRUVSDPWKHUHDUHWKUHHFRPPRQUHDVRQV
DQRSHQUHOD\DERWQHWLQIHFWLRQRUMXQNFRQWHQW

2SHQ5HOD\,I\RXDOORZDOO,3DGGUHVVHVWRSDVVPDLOWKURXJK\RXUVHUYHU
\RXUPDLOVHUYHUZLOOEHFRPHDQRSHQUHOD\7KLVVHFXULW\YXOQHUDELOLW\OHDYHV
\RXUPDLOVHUYHUYXOQHUDEOHWRKLMDFNLQJIURPPDOLFLRXVVHQGHUVZKRFRQQHFW
WR\RXUPDLOVHUYHUDQGXVHLWWRVHQGVSDPRXWWKURXJK\RXUPDLOVHUYHU$Q
RSHQUHOD\LVWKHPRVWFRPPRQFDXVHRIRXWERXQGVSDPFRQWHQWDERXWKDOI
RIDOORXWERXQGPDLOEORFNHGIRUVSDPFRQWHQWLVFDXVHGE\DQRSHQUHOD\

%RWQHW,QIHFWLRQ0DOLFLRXVVHQGHUVVRPHWLPHVVSUHDGYLUXVHVZKLFKKLMDFN
\RXUVHUYHUVDQGXVHWKHPWRVHQGRXWMXQNHPDLOWRUHFLSLHQWVWKURXJKRXWWKH
,QWHUQHWDVDZD\WRGLVWULEXWHORDGDQGDYRLG,3EODFNOLVWV7KLVLVNQRZQDV
DERWQHWLQIHFWLRQ

-XQN&RQWHQW7KHRXWERXQGVSDPILOWHUXVHVFRQWHQWEDVHGKHXULVWLFVWR
GHWHFWPHVVDJHVZLWKVSDPOLNHFRQWHQW6RPHWLPHVRXWERXQGFRQWHQW\RX
LQWHQWLRQDOO\VHQGPD\EHGHWHFWHGDVVSDPE\WKHPHVVDJHVHFXULW\VHUYLFH
7KLVLVYHU\UDUHVLQFHRQO\WKHPRVWH[WUHPHVSDPPHVVDJHVDUHVWRSSHG
DQGIDOVHSRVLWLYHVDUHYHU\UDUH-XQNFRQWHQWFRQVWLWXWHVRQO\DVPDOOSRUWLRQ
RIPDLOEORFNHGIRUVSDPFRQWHQW

,IPHVVDJHVDUHEORFNHGDVVSDP\RXZLOOVHHGHOLYHU\IDLOXUHPHVVDJHVRQ\RXU
PDLOVHUYHUWKDWVKRZVHULHVHUURUPHVVDJHVZKHQWU\LQJWRGHOLYHUFRQWHQW
2IWHQ\RXZLOOVHHDYHU\ODUJHQXPEHURIGHOLYHU\IDLOXUHPHVVDJHVIRUPHVVDJHV
WKDWORRNOLNHLGHQWLFDOFRPPHUFLDOPHVVDJHVQRWUHODWHGWR\RXUQRUPDOEXVLQHVV
,I\RXWKLQN\RXUPDLOPD\EHEORFNHGE\RXWERXQGVSDPILOWHULQJFKHFNIRUWKH
PRVWFRPPRQFDXVHVRIRXWERXQGPHVVDJHVERXQFHGIRUVSDP
&KHFNIRURSHQUHOD\V

,I\RXUPDLOVHUYHULVDQRSHQUHOD\DPDOLFLRXVVHQGHUZLOOHYHQWXDOO\ILQGLWDQG
XVHLWWRVHQGRXWVSDP
<RXFDQFKHFNWRVHHLI\RXUPDLOVHUYHULVDFWLQJDVDQRSHQUHOD\E\IROORZLQJ
WKHVHVWHSV
 5XQDQRSHQUHOD\WHVWIURPRXWVLGH\RXUQHWZRUN7KHHDVLHVWZD\WRGRWKLV
LVILQGDSXEOLFO\DYDLODEOHRSHQUHOD\WHVWRQWKHZHE*RWRKWWS
ZZZJRRJOHFRPDQGVHDUFKIRURSHQUHOD\WHVWWRILQGDQRSHQUHOD\WHVW
VHUYHU
 5XQWKHWHVWWRFKHFNIRURSHQUHOD\VRQ\RXUPDLOVHUYHUXVLQJ\RXUPDLO
VHUYHUQDPHRUWKHH[WHUQDO,3DGGUHVVRI\RXUPDLOVHUYHU
 ,IWKHWHVWVKRZV\RXUPDLOVHUYHULVDQRSHQUHOD\FKDQJHLWWREHDSULYDWH
UHOD\7KLVLVGLIIHUHQWIRUHDFKVHUYHU)RUVWHSVRQKRZWRVHWXSDSULYDWH
UHOD\IRUPRVWFRPPRQVHUYHUVVHHWKH2XWERXQG6HUYLFHV&RQILJXUDWLRQ
*XLGH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KHFNIRUERWQHWDWWDFNV

$ERWQHWDWWDFNLVDYLUXVUXQQLQJRQ\RXUPDLOVHUYHURULQVLGH\RXUQHWZRUN<RX
FDQGHWHFWDQGUHVROYHDERWQHWDWWDFNZLWKXSWRGDWHYLUXVVFDQQLQJVRIWZDUH
 LI\RXQRWDOUHDG\KDYHYLUXVVFDQQLQJDQGSURWHFWLRQRQ\RXUPDLOVHUYHUDQG
RWKHUPDFKLQHVLQ\RXUQHWZRUNSXUFKDVHDQGLQVWDOOLW
 8SGDWH\RXUYLUXVVFDQQLQJDQGSURWHFWLRQZLWKWKHODWHVWGDWDILOHV
 6FDQ\RXUPDFKLQHVIRUYLUXVHVDQGUHPRYHDQ\YLUXVHVIRXQG
&KHFNIRUVSDPOLNHFRQWHQW

,IVRPHRI\RXURXWERXQGPDLOHVSHFLDOO\EURDGFDVWVPDLOLQJOLVWVDQGRWKHU
DQQRXQFHPHQWVDUHJHWWLQJERXQFHGZLWKVHULHVHUURUVDQGQRWGHOLYHUHGWKH
HPDLOVHFXULW\VHUYLFHPD\EHGHWHFWLQJPHVVDJHVDVVSDP
&KHFNWKHWH[WRIWKHPHVVDJHIDLOXUHPHVVDJH
 $OWHUWKHFRQWHQWRI\RXUPHVVDJHVRWKDWLWZLOOQRWEHUHMHFWHGDVMXQNPDLO
 ,I\RXQHHGWRVHQGPDLOWKDWZLOOQRWSDVVWKURXJKRXWERXQGVSDPILOWHULQJ
VHQGWKDWPDLOWKURXJKDVHSDUDWHPDLOVHUYHUWKDWGRHVQRWURXWHRXWERXQG
PDLOWKURXJK2XWERXQG6HUYLFHV
 ,I\RXEHOLHYHWKHPHVVDJHZDVFDSWXUHGLQHUURU\RXFDQVXEPLWLWIRUIXWXUH
UHYLVLRQVRIWKHMXQNPDLOILOWHUV)RUPRUHLQIRUPDWLRQRQUHSRUWLQJVXVSHFWHG
IDOVHSRVLWLYHVFRQWDFWVXSSRUW

7URXEOHVKRRWLQJ2XWERXQG
+RZFDQ,XVHRQH,3UDQJHIRURXWERXQGVHUYHUVIRUPXOWLSOHVHUYHU
FRQILJXUDWLRQV"

%UHDNXSWKH,3UDQJHLQWRVPDOOHUUDQJHVDQGDVVRFLDWHWKRVHUDQJHVZLWKWKH
DSSURSULDWHHPDLOFRQILJ,3UDQJHVDUHXQLTXHDQGZLOODVVRFLDWHDPDLOPHVVDJH
ZLWKDXVHURUHPDLOFRQILJIRUWKHSXUSRVHVRIRXWERXQGFRQILJXUDWLRQ
+RZGR\RXUHPRYHDQ2XWERXQG,35DQJH"

:KHQUHPRYLQJDQ2XWERXQG(PDLO6HUYHUE\GHOHWLQJDOOHQWULHVXQGHU$FFHSWHG
,35DQJHDQG5HLQMHFWLRQ+RVWWKHIROORZLQJHUURURFFXUV
A reinjection host is required.

7RHOLPLQDWHWKLVHUURUIROORZWKHVWHSVEHORZ
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFKRRVHWKHDSSURSULDWHHPDLOFRQILJ
RUJDQL]DWLRQDQGFOLFNWKH2XWERXQG6HUYHUVWDE
 6HOHFWWKH2XWERXQG,3UDQJHWREHUHPRYHGE\FOLFNLQJRQWKH,3UDQJH
XQGHUWKHJUD\6WDWXVEDU

&RQILJXULQJ2XWERXQG6HUYHUV



 'HOHWHWKHHQWULHVXQGHU$FFHSWHG,35DQJH
 /HDYHWKHHQWULHVXQGHU5HLQMHFWLRQ+RVW
 &OLFNWKH6XEPLWEXWWRQ
7KLVZLOOVXFFHVVIXOO\UHPRYHERWKWKH,3UDQJHDQGDVVRFLDWHG5HLQMHFWLRQ+RVW
:KDWKDSSHQVLIUHLQMHFWLRQIDLOV"

,IUHLQMHFWLRQIDLOVWKHQWKHPHVVDJHZLOOEHGHIHUUHGWRDOOUHFLSLHQWV7KLVPHDQV
WKDWDQ\UHFLSLHQWVZKRGLGUHFHLYHWKHPHVVDJHGXULQJWKHRULJLQDOWUDQVPLVVLRQ
ZLOOUHFHLYHGXSOLFDWHVRIWKDWPHVVDJH6RPHPDLOVHUYHUVPD\FRPSHQVDWHIRU
WKHVHGXSOLFDWHV
:K\GRHVP\FRPSOLDQFHIRRWHUQRWVKRZXS"
7KHPHVVDJHVZHUHDVVRFLDWHGZLWKDQRUJDQL]DWLRQWKDWGRHVQRWKDYHWKH
FRPSOLDQFHIRRWHUFRQILJXUHG6HH &RQILJXULQJ2XWERXQG6HUYHUVRQSDJH 
IRUGHWDLOVRQKRZDPHVVDJHLVDVVRFLDWHGZLWKDQRUJDQL]DWLRQ
:K\GR,VHHDQHUURUPHVVDJH&DQWILQGDFFRXQWOHYHORUJDERYHPDLOKRVW"

7KHUHLVDSUREOHPZLWK\RXURUJDQL]DWLRQKLHUDUFK\&RQWDFW\RXUYHQGRUIRU
VXSSRUWWRFRUUHFWWKLVSUREOHP



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ

&KDSWHU 

$ERXW7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ
)URPWLPHWRWLPH\RXOOQHHGWRHQVXUHWKDWWKHPHVVDJHVHFXULW\VHUYLFHLV
UXQQLQJDVGHVLUHG7KH6\VWHP7HVWVVHFWLRQRIWKH$GPLQLVWUDWLRQ&RQVROH
LQFOXGHVVHYHUDOSURJUDPVIRUWHVWLQJDQGWURXEOHVKRRWLQJWKHGHOLYHU\RIHPDLO
,I\RXKDYHDPDLOGHOLYHU\HPHUJHQF\ QRLQFRPLQJPDLO VHH7URXEOHVKRRW
,QFRPLQJ(PDLO'HOLYHU\RQSDJH 

60730HVVDJH7HVW
8VHWKH60730HVVDJH7HVWWRYHULI\ZKHWKHU\RXUHPDLOVHUYHUFDQUHFHLYHD
PHVVDJH7KHWHVWJHQHUDWHVDQDFWXDOPHVVDJHVR\RXVKRXOGXVHDQDGGUHVV
ZLWKERWKDQHPDLODFFRXQWRQ\RXUPDLOVHUYHUDQGDXVHUDFFRXQWRQWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQDOVRHQWHUDXVHUDOLDVEXWQRWDGRPDLQDOLDV
1RWH,I\RXUPDLOVHUYHUUHMHFWVVSRRIHGVHQGHUDGGUHVVHVWKLVPD\FDXVHWKH

60730HVVDJHWHVWWRIDLOHYHQWKRXJKRWKHUPDLOFDQEHVHQWVXFFHVVIXOO\
7RUXQWKH60730HVVDJH7HVW

 *RWRWKHKRPHSDJH FOLFNWKHORJRDWWKHWRSRIDQ\$GPLQLVWUDWLRQ&RQVROH 
 &OLFNWKH60730HVVDJH7HVWOLQNLQWKHORZHUOHIWKDQGFRUQHURIWKHSDJH
 2QWKH60730HVVDJH7HVWSDJHHQWHUWKHHPDLODGGUHVVRIDXVHUWREH
XVHGDVWKHPHVVDJHUHFLSLHQW

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



 6HOHFWDQRSWLRQ

7HVWPDLOIORZWKURXJKWKHGDWDFHQWHU&KHFNVPDLOFRQQHFWLYLW\
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFHWR\RXUPDLOVHUYHU,WFDQEHXVHG
WRWURXEOHVKRRWPDLOGHOLYHU\WRLGHQWLI\SUREOHPVZLWK$GPLQLVWUDWLRQ
&RQVROHVHWWLQJV

7HVWDQHPDLOJHQHUDWHGE\WKHGDWDFHQWHU+HOSV\RXWURXEOHVKRRW
LVVXHVFRQFHUQLQJGHOLYHU\RIDOHUWVTXDUDQWLQHVXPPDULHVDQG
TXDUDQWLQHGPHVVDJHV

7HVWDQHPDLOIURPWKHGDWDFHQWHUGLUHFWO\WR\RXUPDLOKRVW&KHFNV
PDLOFRQQHFWLYLW\WR\RXUPDLOVHUYHU,WFDQEHXVHGWRWURXEOHVKRRWPDLO
GHOLYHU\DQGILQGSUREOHPVRQ\RXUPDLOVHUYHU

 &OLFN7HVW7KHUHVXOWVDSSHDUDWWKHERWWRPRIWKHSDJH

7RUXQWKH60730HVVDJH7HVWE\EDWFKILOH

6HHWKHWHVWPDLOFRPPDQGVHFWLRQLQWKH&RPPDQGVFKDSWHURIWKH%DWFK
5HIHUHQFH*XLGHIRUGHWDLOVRQVXEPLWWLQJWKHIROORZLQJFRPPDQG
testmail <user name>, mailtype=0|1
<user name>

$GGUHVVIRUWKHWHVWHPDLOUHFLSLHQW

mailtype=0|1

0HWKRGIRUWHVW
0LIVHQWWKURXJKWKHGDWDFHQWHU
1LIJHQHUDWHGE\WKHGDWDFHQWHU

6XFFHVVIXO5HVXOWVIRU60737HVW
7HVWPDLOIORZWKURXJKWKHGDWDFHQWHU

$VXFFHVVIXO60730HVVDJH7HVWXVLQJWKLVRSWLRQGLVSOD\VWKHIROORZLQJWHVW
VXPPDU\
Sending test email to marc@jumboinc.com:



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

Establish connection...
Sending HELO
Sending MAIL FROM
Sending RCPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server from an
external email server.

7HVWDQHPDLOJHQHUDWHGE\WKHGDWDFHQWHU

:KHQWKH60730HVVDJH7HVWVXFFHVVIXOO\GHOLYHUVPDLOWR\RXUPDLOVHUYHU
XVLQJWKLVRSWLRQ\RXZLOOVHH
Sending test email to mark@jumboinc.com:
Establish connection...
Sending HELO
Sending MAIL FROM
Sending RCPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server from an
external email server.

7HVWDQHPDLOIURPWKHGDWDFHQWHUGLUHFWO\WR\RXUPDLOKRVW
1RWH7KLVWHVWVHWWLQJZLOODOZD\VIDLOLI\RXUPDLOVHUYHULVVHWWRDFFHSWRQO\7/6

PDLO,I\RXUPDLOVHUYHUDFFHSWVRQO\7/6FRQQHFWLRQVXVHRQHRIWKHRWKHUWZR
WHVWVHWWLQJVLQVWHDG
:KHQWKH60730HVVDJH7HVWVXFFHVVIXOGHOLYHUVPDLOWR\RXUPDLOVHUYHUXVLQJ
WKLVRSWLRQ\RXZLOOVHH
Sending test email to marc@jumboinc.com:
Establish connection...
Sending HELO
Sending MAIL FROM
Sending RCPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server.

,QDOOFDVHVWKHUHFLSLHQWmarc@jumboinc.comZLOOUHFHLYHWKHIROORZLQJHPDLO
From: Test <test@psmtp.com>
To: mark@jumboinc.com
Subject: Email Flow Test

This is a test message.

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



(UURU0HVVDJHVDQG1H[W6WHSV
:KHQWKH60730HVVDJH7HVWIDLOV\RXZLOOVHHDVXPPDU\VLPLODUWRWKH
VXFFHVVIXOWHVWUHVXOWVKRZHYHUWKHODVWOLQHRIWKHVXPPDU\SRLQWVRXWZKHQWKH
WUDQVDFWLRQIDLOHG
)RUH[DPSOH
Establish connection...
Sending HELO
HELO failed.
3KDVHRI7HVW

1H[W6WHSV

6073&RQQHFWLRQ
IDLOHG

6HH7URXEOHVKRRW,QFRPLQJ(PDLO'HOLYHU\IRUIXOO
VWHSV

+(/2IDLOHG

7KLVXVXDOO\LQGLFDWHVDQLVVXHZLWK\RXUPDLOVHUYHU
/RRNLQ\RXUPDLOVHUYHUORJVIRUWKHH[DFW6073HUURULW
UHWXUQHG7KLVLQIRUPDWLRQZLOOKHOS\RXUHVROYHWKLV
LVVXH

0$,/)520IDLOHG

7KLVLQGLFDWHVWKDW\RXUPDLOVHUYHUZLOOQRWDFFHSWWKH
VHQGHU test@psmtp.com RUWLPHGRXWGXULQJWKLVSKDVH
RIWKHWHVW
/RRNLQ\RXUPDLOVHUYHUORJVIRUWKHH[DFW6073HUURULW
UHWXUQHG7KLVLQIRUPDWLRQZLOOKHOS\RXUHVROYHWKLV
LVVXH

5&3772IDLOHG

7KLVXVXDOO\LQGLFDWHVWKDW\RXUPDLOVHUYHUUHMHFWHGWKH
UHFLSLHQWRUWLPHGRXWGXULQJWKLVSKDVHRIWKHWHVW'RHV
WKHUHFLSLHQWKDYHDQHPDLOER[RQWKHVHUYHU"
/RRNLQ\RXUPDLOVHUYHUORJVIRUWKHH[DFW6073HUURULW
UHWXUQHG7KLVLQIRUPDWLRQZLOOKHOS\RXUHVROYHWKLV
LVVXH

6HQGLQJPHVVDJH
GDWDIDLOHG

7KLVLQGLFDWHVWKDW\RXUPDLOVHUYHUUHMHFWHGWKHERG\RI
WKHHPDLOPHVVDJHRUWLPHGRXWGXULQJWKLVSKDVHRIWKH
WHVW
/RRNLQ\RXUPDLOVHUYHUORJVIRUWKHH[DFW6073HUURULW
UHWXUQHG7KLVLQIRUPDWLRQZLOOKHOS\RXUHVROYHWKLV
LVVXH

0;5HFRUG7HVW
7\SLFDOO\\RXZLOOWHVW\RXU0;UHFRUGVVKRUWO\DIWHUVLJQLQJXSZLWKWKHPHVVDJH
VHFXULW\VHUYLFH<RXPLJKWDOVRUXQWKHWHVWDQ\WLPH\RXFKDQJH0;UHFRUGVRU
GRPDLQQDPHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RUXQWKH0;5HFRUG7HVW

 *RWR2UJVDQG8VHUV!2UJVDQGVHOHFWWKHRUJDQL]DWLRQFRQWDLQLQJWKH
GRPDLQ\RXZLVKWRFKHFN
 &OLFNWKH6\VWHP7HVWVLFRQDQGFOLFNWKH0;5HFRUG7HVWOLQN
 &KRRVHWKHGRPDLQ\RXZDQWWRFKHFN
 &OLFN7HVW7KHUHVXOWVDSSHDURQWKHERWWRPRIWKHSDJH

7RUXQWKH0;5HFRUG7HVWE\EDWFKILOH

6HHWKHWHVWP[FRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK5HIHUHQFH
*XLGHIRUGHWDLOVRQVXEPLWWLQJWKHIROORZLQJFRPPDQG
testmx <domain name>

<domain name>

1DPHRIWKHGRPDLQZKRVH'16
0;HQWULHV\RXZLVKWRWHVW

6XFFHVVIXO5HVXOWVIRUWKH0;5HFRUG7HVW
7KHIROORZLQJLQGLFDWHVDVXFFHVVIXO0;5HFRUG7HVW0DLOIRUWKHGRPDLQ\RX
VHOHFWHG LQWKLVFDVHjumboinc.com LVURXWLQJFRUUHFWO\WRWKHPHVVDJHVHFXULW\
VHUYLFH
jumboinc.com: MX records OK.
jumboinc.com
jumboinc.com
jumboinc.com
jumboinc.com

IN
IN
IN
IN

MX
MX
MX
MX

100
200
300
400

s1a1.psmtp.com
s1a2.psmtp.com
s1b1.psmtp.com
s1b2.psmtp.com

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



(UURU0HVVDJHVDQG1H[W6WHSV
,IWKH0;5HFRUG7HVWIDLOVIRUWKHVHOHFWHGGRPDLQ LQWKLVFDVHjumboinc.com 
HPDLOVPD\QRWEHILOWHUHGRUPD\HYHQEHERXQFHG<RXZLOOVHHWKHUHVXOWVRIWKH
WHVWIROORZHGE\UHOHYDQWSDUWVRI\RXU'160;HQWULHVDVVHHQE\WKH'16
VHUYHUVXVHGE\WKHPHVVDJHVHFXULW\VHUYLFH
)RUH[DPSOH
testmx to jumboinc.com: No MX record found containing
's1a2.psmtp.com'
jumboinc.com
IN
MX
100 s1a1.psmtp.com
jumboinc.com
IN
MX
200 mail3.jumboinc.com
jumboinc.com
IN
MX
300 s1b1.psmtp.com
jumboinc.com
IN
MX
400 s1b2.psmtp.com

6HHWKHWDEOHEHORZIRUGHWDLOVRQZKLFKHUURUV\RXPD\UXQLQWRDQGWKHQH[W
VWHSV\RXVKRXOGWDNH
(UURU

1H[W6WHSV

No MX record found
containing 'sNaM.psmtp.com'

$GGWKHDSSURSULDWHHQWU\7KHUH
VKRXOGEHRQH0;HQWU\IRUHDFK

RU
No MX record found
containing 'sNbM.psmtp.com'

sNa1.psmtp.com
sNa2.psmtp.com
sNb1.psmtp.com
sNb2.psmtp.com
NLVDQXPEHU
RU

Multiple MX records found


containing 'sNaM.psmtp.com'
RU
Multiple MX records found
containing 'sNbM.psmtp.com'

5HPRYHWKHGXSOLFDWHHQWU\OLVWHG
/RRNDWWKHHQWULHVOLVWHGWRVHHZKDWLV
OLVWHGLQSODFHRIWKH0;HQWU\SRLQWLQJ
WRjumboinc.com.sNaM.psmtp.comRU
Mumboinc.com.sNbM.psmtp.com
7KHUHVKRXOGEHHQWULHVIRUHDFK
sNa1.psmtp.com
sNa2.psmtp.com
sNb1.psmtp.com
sNb2.psmtp.com
NLVDQXPEHU
RU

Unable to resolve
'jumboinc.com'

&UHDWH'160;HQWULHVIRUWKHGRPDLQ
RQWKHDXWKRULW\'16VHUYHU&XUUHQWO\
QRHQWULHVFDQEHIRXQG
7KLVPD\EHDV\PSWRPRIWURXEOHZLWK
\RXUDXWKRULW\'16VHUYHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(UURU

1H[W6WHSV

Non-psmtp MX record found:


'jumboinc.com'

(LWKHU\RXU'160;HQWULHVIRUWKH
GRPDLQKDYHQRWSURSDJDWHGWRWKH
PHVVDJHVHFXULW\VHUYLFHV'16
VHUYHUVRU\RXQHHGWRFKDQJHWKH,'
IRU\RXU'160;HQWULHVWRLQGLFDWHWR
RWKHUVHUYHUVWKDWWKH\QHHGWRDVN
\RXU'16VHUYHUIRUQHZHQWULHV

Unable to retrieve MX
records for 'jumboinc.com'

7KLVOLNHO\LQGLFDWHVWURXEOHZLWKRQHRU
DOORI\RXUDXWKRULW\'16VHUYHUV

Priority of psmtp MX records


must be higher than Customer
MX records

&KDQJH\RXU'160;HQWULHVIRUWKH
GRPDLQVRWKDWWKHPHVVDJHVHFXULW\
VHUYLFHHQWULHVDUHKLJKHUWKDQWKH
HQWULHVZKLFKURXWHWR\RXUPDLOVHUYHU

+HDOWK&KHFN)LUHZDOO7HVW
+HDOWK&KHFNVKRZV\RXWKHEHVWSUDFWLFHVDQGUHFRPPHQGHGVHWWLQJVIRUWKH
PHVVDJHVHFXULW\VHUYLFH<RXFDQPD[LPL]HWKHSHUIRUPDQFHRIWKHVHUYLFHE\
PDNLQJDIHZTXLFNFKDQJHVWR\RXUFRQILJXUDWLRQ
&OLFNWKH+HDOWK&KHFNWDELQWKH$GPLQLVWUDWLRQ&RQVROHWRUHYLHZ\RXUVHWWLQJV
DQGLGHQWLI\DQ\VHWWLQJVWKDW\RXPD\QHHGWRDGMXVW8VHWKHLQVWUXFWLRQVEHORZ
WRPDNHDQ\DGMXVWPHQWVLIQHFHVVDU\
2QFH\RXU0;UHFRUGVDUHSRLQWHGWRWKHVHUYLFHDOORI\RXUOHJLWLPDWHPDLOVKRXOG
RQO\FRPHIURPWKHPHVVDJHVHFXULW\VHUYLFH
,I\RXGRQRWORFN\RXUILUHZDOOGRZQWRRQO\DFFHSWSRUWWUDIILFIURPWKH
PHVVDJHVHFXULW\VHUYLFHVSDPPHUVZLOOEHDEOHWRFRQQHFWGLUHFWO\WR\RXUPDLO
VHUYHUDQGVHQGVSDPXQILOWHUHG
+HDOWK&KHFNZLOOGLVSOD\WKHUHVXOWVRI\RXUILUHZDOOWHVWVIRU\RXURUJDQL]DWLRQV
)RUGHWDLOHGLQVWUXFWLRQVRQUXQQLQJILUHZDOOWHVWVVHH5XQD)LUHZDOO7HVWRQ
SDJH 

5HODWHG7RSLFV

5XQD)LUHZDOO7HVW

+HDOWK&KHFN8SGDWH8VHU6HWWLQJV

+HDOWK&KHFN$SSURYHG6HQGHUV/LVW&OHDQXS

+HDOWK&KHFN8SGDWH6HWWLQJVIRU([HFXWDEOH$WWDFKPHQWV

+HDOWK&KHFN8SGDWH9LUXV6HWWLQJV

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



5XQD)LUHZDOO7HVW
7KLVWHVWVZKHWKHU\RXUILUHZDOODOORZVHPDLOWUDIILFIURP,3DGGUHVVHVEHVLGHVWKH
PHVVDJHVHFXULW\VHUYLFH0DOLFLRXVVHQGHUVPD\DWWHPSWWRVHQGWUDIILFGLUHFWO\
WRSRUWRQ\RXUVHUYHUDQGE\SDVVILOWHULQJDQGSURWHFWLRQ:HUHFRPPHQG\RX
FRQILJXUH\RXUHPDLOVHUYHURUILUHZDOOWRDFFHSWWUDIILFRQO\IURPWKHPHVVDJH
VHFXULW\VHUYLFH)RUPRUHGHWDLOVDERXWUXQQLQJWKLVFRPPDQGLQWKHEDWFK
LQWHUIDFHVHHWKHtestfirewallFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH
%DWFK5HIHUHQFH*XLGH
:$51,1*<RXPXVWEHVXUHWRDGGDOORI\RXUGRPDLQVWRWKHPHVVDJHVHFXULW\

VHUYLFHEHIRUHORFNLQJGRZQ\RXUILUHZDOOWRDFFHSWRQO\HPDLOWUDIILFIURPWKH
VHUYLFH,3UDQJH2WKHUZLVHHPDLOVHQWWRXQUHJLVWHUHGGRPDLQVPD\ERXQFH
7RUXQWKH)LUHZDOO7HVW

 &OLFNWKHORJRDWWKHWRSRIDQ\$GPLQLVWUDWLRQ&RQVROHSDJHWRJRWRWKH
+RPHSDJH
 &OLFNWKH)LUHZDOO7HVWOLQNLQWKHORZHUOHIWKDQGFRUQHURIWKHSDJH

 2QWKH)LUHZDOO7HVWSDJHHQWHUWKHHPDLODGGUHVVRIDXVHUWREHXVHGDVWKH
PHVVDJHUHFLSLHQW<RXFDQDOVRHQWHUDXVHUDOLDVEXWQRWDGRPDLQDOLDV
 &OLFN7HVW7KHUHVXOWVDSSHDURQWKHERWWRPRIWKHSDJH

6XFFHVVIXO5HVXOWVIRUWKH)LUHZDOO7HVW
,I\RXUVHUYHULVEORFNLQJFRQQHFWLRQVIURPRXWVLGH,3DGGUHVVHV\RXZLOOVHHD
PHVVDJHVD\LQJWKDWWKHWHVWSDVVHG7KLVLVDGHVLUDEOHUHVXOWVLQFHWKLVNHHSV
PDOLFLRXVVHQGHUVIURPE\SDVVLQJWKHPHVVDJHVHFXULW\VHUYLFH1RIXUWKHUDFWLRQ
LVQHHGHG
)RUH[DPSOH
Checking firewall from 12.158.34.71...passed (did not accept
connection)



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(UURU0HVVDJHVDQG1H[W6WHSV
,I\RXUVHUYHULVDFFHSWLQJFRQQHFWLRQVIURPRXWVLGH,3DGGUHVVHV\RXZLOOVHHD
PHVVDJHVD\LQJWKDWWKHFRQQHFWLRQZDVDFFHSWHG7KLVPD\FDXVHSUREOHPV
VLQFHPDOLFLRXVVHQGHUVPD\EHDEOHWRE\SDVVWKHPHVVDJHVHFXULW\VHUYLFH
1RWH6RPHILUHZDOOVDQGPDLOVHUYHUVVXFKDV/RWXV'RPLQRDFFHSWWKHLQLWLDO

WHVWFRQQHFWLRQWRSRUWEXWIRUFHDGLVFRQQHFWLRQEHIRUHPDLOLVVHQW7KLVFDQ
FDXVHWKH)LUHZDOOWHVWWRIDLO,I\RXDUHXVLQJDILUHZDOORUPDLOVHUYHUWKDWDFFHSWV
SRUWFRQQHFWLRQVLQLWLDOO\YHULI\WKDWSRUWLVSURWHFWHGE\PDQXDOO\
FRQQHFWLQJWRSRUWDQGDWWHPSWLQJWRVHQGDWHVWPHVVDJH
,IWKLVWHVWVKRZVDVXFFHVVIXOFRQQHFWLRQZHUHFRPPHQGWKDW\RXORFNGRZQ
\RXUILUHZDOOWREORFNPHVVDJHVIURPRXWVLGH,3DGGUHVVHV2QFH\RXKDYH
FKDQJHG\RXUILUHZDOOVHWWLQJVUXQWKH)LUHZDOO7HVWDJDLQWRFRQILUPWKDWWKH
FKDQJHLVVXFFHVVIXO
)RUH[DPSOH
Checking firewall from 12.158.34.71...failed (accepted connection)

,IWKH)LUHZDOO7HVWVKRZVDFFHSWHGFRQQHFWLRQVIURPDQRXWVLGH,3DGGUHVV

 :HUHFRPPHQG\RXFKDQJH\RXUILUHZDOOVHWWLQJVWREORFNFRQQHFWLRQVWRSRUW
ZKLFKGRQRWFRPHIURPWKHPHVVDJHVHFXULW\VHUYLFH
 :KHQ\RXKDYHPDGHWKHVHFKDQJHVUXQWKH)LUHZDOO7HVWDJDLQWREHVXUH
WKDWRXWVLGH,3DGGUHVVHVDUHEHLQJEORFNHG
 2QFH\RXKDYHPDGHWKHVHFKDQJHVUXQWKH60730HVVDJH7HVWXVLQJWKH
RSWLRQ7HVWDQHPDLOIURPWKHGDWDFHQWHUGLUHFWO\WR\RXUPDLOKRVWWRFRQILUP
WKDWPDLOIORZLVXQLQWHUUXSWHG6HH60730HVVDJH7HVWRQSDJH IRUIXOO
VWHSVRQUXQQLQJWKH60730HVVDJH7HVW

/DWHQF\7HVW
1HWZRUNODWHQF\LVWKHFRQQHFWLRQGHOD\EHWZHHQWKHHPDLOGDWDFHQWHUDQG\RXU
HPDLOVHUYHU,GHDOO\ODWHQF\VKRXOGEHDVORZDVSRVVLEOH8VHWKH/DWHQF\7HVWLI
\RXZDQWWRVHHKRZZHOOWKHQHWZRUNLVUHVSRQGLQJ
7RUXQWKHODWHQF\WHVW

 *RWR,QERXQG6HUYHUV!'HOLYHU\0DQDJHU
 &OLFNWKH/DWHQF\7HVWOLQNLQWKHORZHUULJKWKDQGFRUQHURIWKHSDJH
 &KRRVHWKHHPDLOVHUYHU\RXZDQWWRFKHFN

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



 &OLFN7HVW7KHUHVXOWVDSSHDURQWKHERWWRPRIWKHSDJH


7RUXQWKHODWHQF\WHVWE\EDWFKILOH

6HHWKHFKHFNODWHQF\FRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK
5HIHUHQFH*XLGHIRUGHWDLOVRQVXEPLWWLQJWKHIROORZLQJFRPPDQG
checklatency <email config org name>, mailhost=<mail server name>

<email config org


name>

1DPHRULLGRIWKHHPDLOFRQILJ
FRQWDLQLQJWKHPDLOKRVW

mailhost=<mail server
name>

7KHQDPHRIWKHPDLOKRVWWRFKHFN

,QWHUSUHW/DWHQF\7HVW5HVXOWV
/DWHQF\7HVWUHVXOWVDUHUHODWLYHDQGPXVWEHFRPSDUHGWRQRUPDOWHVWUHVXOWVIRUD
SHULRGZKHQ\RXUQHWZRUNLVH[SHULHQFLQJVLPLODUWUDIILFSDWWHUQV,QFUHDVHG
QHWZRUNODWHQF\DORQHLVQRWDVLJQRIHPDLOWURXEOHLQWKHPHVVDJHVHFXULW\
VHUYLFH
7KHPHVVDJHVHFXULW\VHUYLFHKDVH[WUHPHO\IDVWFRQQHFWLYLW\WRWKH,QWHUQHW
WKURXJKPXOWLSOHGURSV+LJKODWHQF\FRXOGEHGXHWRSUREOHPVRQDQ\OHJRIWKH
URXWHEHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHDQG\RXUHPDLOVHUYHU8VHWKH
7UDFHURXWH7HVWWRQDUURZGRZQWKHFDXVHRIVORZODWHQF\
/DWHQF\FDQEHLQIOXHQFHGE\PDQ\IDFWRUVVXFKDV\RXU,QWHUQHWFRQQHFWLRQ 7
RUGLDOXS \RXU/$1:$1FRQILJXUDWLRQURXWHUSUREOHPVDQGV\VWHPORDGDFURVV
WKHQHWZRUN
<RXPD\VHHHUURUVOLNHWKLV
Error - unknown host mail14.jumboinc.com

7KLVLQGLFDWHVWKDWWKHVHUYHU\RXDUHDWWHPSWLQJWRWHVWGRHVQRWKDYH'16
HQWULHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7UDFHURXWH7HVW
8VHWKH7UDFHURXWH7HVWWRGLVSOD\WKHQHWZRUNKRSVWKDWRFFXUEHWZHHQWKHHPDLO
GDWDFHQWHUDQG\RXUVHUYHU
7RUXQWKH7UDFHURXWH7HVW

 6HOHFWDQ(PDLO&RQILJ
 *RWR,QERXQG6HUYHUV!'HOLYHU\0DQDJHU
 &OLFNWKH7UDFHURXWH7HVWOLQNLQWKHORZHUULJKWKDQGFRUQHURIWKHSDJH
 (QWHUWKHKRVWQDPHRI\RXUHPDLOVHUYHU
 &OLFN7HVW7KHUHVXOWVDSSHDURQWKHERWWRPRIWKHSDJH
1RWH:KHQDILUHZDOOEORFNVDWUDFHURXWHWKLVPD\WDNHDIHZPLQXWHV7KH

7UDFHURXWH7HVWZLOOXSGDWHZKHQWKHWHVWLVFRPSOHWH

7RUXQWKH7UDFHURXWH7HVWE\EDWFKILOH

6HHWKHFKHFNURXWHFRPPDQGLQWKH&RPPDQGVFKDSWHURIWKH%DWFK5HIHUHQFH
*XLGHIRUGHWDLOVRQVXEPLWWLQJWKHIROORZLQJFRPPDQG
checkroute <email config org name>, mailhost=<server name>

<email config org


name>

1DPHRULLGRIWKHHPDLOFRQILJ
FRQWDLQLQJWKHPDLOKRVW

mailhost=<server
name>

7KHQDPHRIWKHPDLOKRVWWRFKHFN
5HSODFHserver name> ZLWKWKH
QDPHRU,3DGGUHVVRIWKHVHUYHU DV
FRQILJXUHGLQWKHHPDLOFRQILJ

,QWHUSUHW7UDFHURXWH7HVW5HVXOWV
7UDFHURXWHWHVWVWR\RXUHPDLOVHUYHUDUHRQO\KHOSIXOZKHQSDLUHGZLWKWUDFHURXWH
WHVWVIURP\RXUHPDLOVHUYHUWRWKHPHVVDJHVHFXULW\VHUYLFH6RPHVHUYLFH
SURYLGHUVSUHYHQWWUDFHURXWHV

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



5HVXOWVZLOOORRNOLNHWKLV
traceroute to mail4.jumboinc.com (192.168.30.51), 30 hops max,
38 byte packets
1 dumont (172.16.0.2) 2.910 ms 0.941 ms 0.984 ms
2 mail4.jumboinc.com (192.168.30.51) 2.990 ms 2.596 ms 2.615 ms
traceroute complete

7KHUHZLOOEHRQHOLQHIRUHDFKKRSDORQJWKHQHWZRUNURXWHIURPWKHPHVVDJH
VHFXULW\VHUYLFHWR\RXUHPDLOVHUYHU(DFKKRSZLOOEHWHVWHGWLPHVZLWKWKH
WLPHVRIWKRVHWHVWOLVWHG,ID FKDUDFWHULVOLVWHGLQSODFHRIDWLPHWKHWHVWIDLOHG
+RZHYHUWKLVIDLOXUHPD\EHGXHWRWKHIDFWWKDWVRPHKRSVZLOOQRWDFFHSW
WUDFHURXWHV UDWKHUWKDQDFRQQHFWLRQLVVXH 
)ROORZLQJLVDQH[DPSOHVKRZLQJDWUDFHURXWHEHLQJVWRSSHGE\DILUHZDOODORQJ
WKHURXWH DQRUPDORFFXUUHQFH 
traceroute to mail4.jumboinc.com (192.168.30.51), 30 hops max,
38 byte packets
1 skinner-38 (64.18.2.2) 0.516 ms 0.505 ms 0.294 ms
2 br1-exodus1-g1-2 (10.1.252.129) 0.589 ms 0.574 ms 0.594 ms
3 64.14.3.145 (64.14.3.145) 0.594 ms 0.280 ms 0.294 ms
4 bhr1-g3-0.SantaClarasc5.savvis.net (216.34.3.9) 0.593 ms 0.278
ms 0.592 ms
5 dcr1-so-3-1-0.SanFranciscosfo.savvis.net (208.172.147.109) 1.793
ms 1.474 ms 1.493 ms
6 bpr1-so-0-0-0.PaloAltoPaix.savvis.net (206.24.211.74) 3.593 ms
3.574 ms 3.591 ms
7 * * *
8 * * *
9 * * *
10 * * *
[hops 11-29 removed for brevity]
30 * * *
traceroute complete

6LQFHDILUHZDOOSUHYHQWVDOOSDFNHWVLWWDNHVWLPHIRUWKUHHSDFNHWVSHUKRSDQGXS
WRKRSVRISDFNHWVWRIDLO7KLVFDQFDXVHDPXOWLSOHPLQXWHGHOD\LQUHWULHYLQJ
\RXU7UDFHURXWH7HVWUHVXOWV
<RXPD\DOVRVHHHUURUVVLPLODUWRWKLV
Error - unknown host mail14.jumboinc.com

7KLVLQGLFDWHVWKDWWKHVHUYHU\RXDUHDWWHPSWLQJWRWHVWGRHVQRWKDYHSXEOLF'16
HQWULHV

5HLQMHFWLRQ7HVW
7KH5HLQMHFWLRQ7HVWYHULILHVWKDW\RXUUHLQMHFWLRQVHUYHUVLIDQ\DUHIXQFWLRQLQJ
SURSHUO\,I\RXDUHXVLQJ2XWERXQG6HUYLFHV\RXPXVWKDYHDUHLQMHFWLRQVHUYHU
WKDWFDQDFFHSWSULYDWHUHOD\VIURPWKHPHVVDJHVHFXULW\VHUYLFHEDFNRXWWRWKH
,QWHUQHW
)RUPRUHLQIRUPDWLRQDERXWUHLQMHFWLRQVHUYHUVVHH2XWERXQG&RQFHSWVRQ
SDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQ\RXDGGDQHZ,3UDQJHWR2XWERXQG6HUYLFHVWKHPHVVDJHVHFXULW\
VHUYLFHDXWRPDWLFDOO\YHULILHVWKDW\RXUUHLQMHFWLRQVHUYHUVDUHZRUNLQJ8VHWKH
5HLQMHFWLRQ7HVWWRYHULI\WKDW\RXUH[LVWLQJUHLQMHFWLRQVHUYHUVDUHVWLOOZRUNLQJ
7KH5HLQMHFWLRQ7HVWFRQQHFWVWRHYHU\UHLQMHFWLRQVHUYHU\RXKDYHOLVWHGLQ
2XWERXQG6HUYHUVDQGDWWHPSWVWRVHQGDSULYDWHUHOD\,IWKHSULYDWHUHOD\
DWWHPSWLVVXFFHVVIXOWKH5HLQMHFWLRQ7HVWSDVVHVIRUWKDWUHLQMHFWLRQVHUYHU,I
QRWWKH5HLQMHFWLRQ7HVWGLVSOD\VDQHUURUIRUWKDWUHLQMHFWLRQVHUYHU
7RUXQWKH5HLQMHFWLRQ7HVW

 *RWRWKH$GPLQLVWUDWLRQ&RQVROHZHOFRPHSDJH
 ,QWKHERWWRPOHIWFRUQHUXQGHU6\VWHP7HVWVFOLFN5HLQMHFWLRQ7HVW
 7KH5HLQMHFWLRQ7HVWZLOOUXQ

6XFFHVVIXO5HVXOWVIRUWKH5HLQMHFWLRQ7HVW
2QDVXFFHVVIXOWHVWWKH5HLQMHFWLRQ7HVWZLOOVKRZWKHKRVWQDPHDQGWKHWH[W
2N7KLVPHDQVWKDW\RXUUHLQMHFWLRQVHUYHULVDFFHSWLQJUHOD\PHVVDJHVIURP
WKHPHVVDJHVHFXULW\VHUYLFH

(UURU0HVVDJHVDQG1H[W6WHSV
,IWKH5HLQMHFWLRQ7HVWIDLOVIRUDUHLQMHFWLRQVHUYHUWKDWVHUYHUPD\QRWEHDEOHWR
DFWDVDUHLQMHFWLRQVHUYHUSURSHUO\<RXZLOOVHHWKHUHVXOWVRIWKHWHVW
6HHWKHWDEOHEHORZIRUGHWDLOVRQZKLFKHUURUV\RXPD\UXQLQWRDQGWKHQH[W
VWHSV\RXVKRXOGWDNH
)RULQIRUPDWLRQRQVHWWLQJ\RXUUHLQMHFWLRQVHUYHULQWKH$GPLQLVWUDWLRQ&RQVROH
VHH6HWWLQJ8S2XWERXQG)LOWHULQJRQSDJH 

(UURU

7KHUHLQMHFWLRQVHUYHU\RXKDYHOLVWHGLV
DQLQYDOLGDGGUHVV(QWHUDSURSHU
UHLQMHFWLRQVHUYHULQWKH$GPLQLVWUDWLRQ
&RQVROH

(UURUKRVW!LVWKHVHUYLFH,3

<RXUUHLQMHFWLRQVHUYHULVVHWWRDQ,3DGGUHVV
XVHGE\WKHPHVVDJHVHFXULW\VHUYLFH(QWHUD
SURSHUUHLQMHFWLRQVHUYHULQWKH$GPLQLVWUDWLRQ
&RQVROH

(UURUKRVW!SRLQWVEDFNWR
WKHVHUYLFH

<RXUUHLQMHFWLRQVHUYHULVVHWWRDKRVWQDPH
WKDWUHVROYHVWRWKHPHVVDJHVHFXULW\VHUYLFH
(QWHUDSURSHUUHLQMHFWLRQVHUYHULQWKH
$GPLQLVWUDWLRQ&RQVROH

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



(UURU&RXOGQRWUHVROYHKRVW
KRVW!

<RXUUHLQMHFWLRQVHUYHULVVHWWRDKRVWQDPH
WKDWGRHVQRWUHVROYH(QWHUDSURSHU
UHLQMHFWLRQVHUYHULQWKH$GPLQLVWUDWLRQ
&RQVROH

(UURUKRVW!KDVD0;UHFRUG <RXUUHLQMHFWLRQVHUYHUKDVDQ0;UHFRUGWKDW
WKDWSRLQWVEDFNWRWKHVHUYLFH UHVROYHVWRWKHPHVVDJHVHFXULW\VHUYLFH
&KDQJH\RXU0;UHFRUGVRUHQWHUDSURSHU
UHLQMHFWLRQVHUYHULQWKH$GPLQLVWUDWLRQ
&RQVROH
(UURUKRVW!KDGDQ
XQUHVROYDEOH0;UHFRUG

<RXUUHLQMHFWLRQVHUYHUKDVDQ0;UHFRUGWKDW
GRHVQRWUHVROYH&KDQJH\RXU0;UHFRUGVRU
HQWHUDSURSHUUHLQMHFWLRQVHUYHULQWKH
$GPLQLVWUDWLRQ&RQVROH

(UURU5HOD\LQJZDVQRW
DOORZHGIRUKRVW!

<RXUUHLQMHFWLRQVHUYHUUHVROYHVWRDYDOLG,3
EXW\RXUVHUYHUZRQWUHOD\PDLOIURPWKH
UHLQMHFWLRQVHUYHU&KHFN\RXUILUHZDOODQGPDLO
VHUYHUVHWWLQJVWRHQVXUHWKDW\RXUUHLQMHFWLRQ
VHUYHUDOORZVDSULYDWHUHOD\IRUWKHPHVVDJH
VHFXULW\VHUYLFH

7URXEOHVKRRW,QFRPLQJ(PDLO'HOLYHU\
$PDLOGHOLYHU\HPHUJHQF\LVZKHQVRPHRUDOORI\RXUXVHUVDUHUHFHLYLQJQR
HPDLO7KLVLVW\SLFDOO\GXHWRRQHRIWKHIROORZLQJURRWFDXVHV

<RXUPDLOVHUYHUFRQILJXUDWLRQLVLQFRUUHFW

,QFRUUHFWFRQILJXUDWLRQRIWKHPHVVDJHVHFXULW\VHUYLFH

0;UHFRUGVFRQILJXUHGLQFRUUHFWO\

/RVVRIFRQQHFWLYLW\WRRUIURP\RXUPDLOVHUYHU

,I\RXKDYHSUREOHPVVHQGLQJRUUHFHLYLQJFHUWDLQW\SHVRIPHVVDJHVIRU
H[DPSOHLIPHVVDJHVDUHXQH[SHFWHGO\TXDUDQWLQHGRUERXQFHGWKHLVVXHPD\
EHDUHVXOWRIILOWHUVHWWLQJVUDWKHUWKDQPDLOGHOLYHU\,QWKLVFDVHPHVVDJH
KHDGHUVFDQKHOSGHWHUPLQHWKHUHDVRQ6HH ,QWHUSUHWLQJ+HDGHU)LHOGVRQ
SDJH IRUPRUHLQIRUPDWLRQ

7URXEOHVKRRWLQJ,QVWUXFWLRQV
)ROORZWKHVHVWHSE\VWHSWURXEOHVKRRWLQJLQVWUXFWLRQVEHIRUHFRQWDFWLQJVXSSRUW
IRUDVVLVWDQFH7KLVSURFHGXUHVKRXOGWDNHDSSUR[LPDWHO\PLQXWHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RIROORZWKHH[DPSOHVXVHWKHVHUHIHUHQFHV

<RXUGRPDLQQDPHLV\RXUBGRPDLQFRP

<RXUPDLOVHUYHUQDPHLV\RXUBPDLOVHUYHU\RXUBGRPDLQFRP

<RXU0;UHFRUGVPD\EH\RXUBGRPDLQFRPPDLO1SVPWSFRPRU
\RXUBGRPDLQFRPV1D1SVPWSFRPRUV1D1SVPWSFRP

$YDOLGXVHURQ\RXUPDLOVHUYHULVXVHU#\RXUBGRPDLQFRP

,IWKHDQVZHUWRHDFKTXHVWLRQEHORZLV<HVPRYHRQWRWKHQH[WVWHS,IWKH
DQVZHULV1RDWWHPSWWRDGGUHVVWKHLVVXHUDLVHG

:DVWKHPHVVDJHTXDUDQWLQHGE\WKH$WWDFKPHQW0DQDJHURU&RQWHQW
0DQDJHU"
,IDPHVVDJHZDVQRWGHOLYHUHGFKHFNWRVHHLILWZDVTXDUDQWLQHGE\
$WWDFKPHQW0DQDJHURU&RQWHQW0DQDJHULQWKHXVHURUDGPLQLVWUDWRU
TXDUDQWLQH$OVRVHQGDWHVWPHVVDJHIURPDQDFFRXQWWKDWVLQWKH$SSURYHG
6HQGHUVOLVWWRYHULI\WKDWPHVVDJHVDUHQRWTXDUDQWLQHGE\LPSURSHUO\
FRQILJXUHG$WWDFKPHQW0DQDJHURU&RQWHQW0DQDJHUILOWHUV
$FWLRQ,I\RXUPDLOGHOLYHU\SUREOHPLVOLPLWHGWRFHUWDLQW\SHVRIPHVVDJHVRU
IURPVSHFLILFXVHUVVHH7URXEOHVKRRW)DOVH3RVLWLYHVRQSDJH 

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



'RWKHVHUYLFHPRQLWRULQJV\VWHPVRUVXSSRUWVKRZWKDWHPDLOGHOLYHU\
LVFXUUHQWO\IXQFWLRQLQJ"
7KLVVWHSFRQILUPVWKHHPDLOSURWHFWLRQVHUYLFHVWDWXV6HHWKH$SSV6WDWXV
'DVKERDUGDWZZZJRRJOHFRPDSSVVWDWXV

$FWLRQ,IWKH$SSV6WDWXV'DVKERDUGRU\RXUVXSSRUWVLWHVKRZWKDWWKHUHV
DQLVVXHZLWKHPDLOGHOLYHU\WKHUHLVQRUHDVRQWRFDOO&XVWRPHU&DUH
&XVWRPHU&DUHLVZRUNLQJRQWKHLVVXHDQGZLOOSRVWXSGDWHVDVWKH\DUH
DYDLODEOH

&DQ\RXVHQGHPDLOGLUHFWO\WR\RXUPDLOVHUYHU"
7KLVVWHSGHWHUPLQHVZKHWKHUWKHSUREOHPLVZLWK\RXUPDLOVHUYHUFRQQHFWLRQ
<RXWHVW6073SRUWFRQQHFWLRQVWR\RXUPDLOVHUYHUWRVHHZKHWKHUHPDLO
FDQEHGHOLYHUHGZLWKRXWWKHPHVVDJHVHFXULW\VHUYLFH
D *RWRWKHKRPHSDJH FOLFNWKHORJRLQWKHXSSHUOHIWKDQGFRUQHU DQG
FOLFN60730HVVDJH7HVWOLQNLQWKHERWWRPOHIWKDQGFRUQHU
E 8VHWKH60730HVVDJH7HVWWRWHVWDQHPDLOIURPWKHGDWDFHQWHUGLUHFWO\
WR\RXUPDLOKRVW6HOHFWWKHRSWLRQ7HVWDQHPDLOIURPWKHGDWDFHQWHU
GLUHFWO\WR\RXUPDLOKRVWDQGFOLFN7HVW
F

&KHFN\RXUPDLOVHUYHUWRYHULI\WKDWWKHHPDLOZDVGHOLYHUHG,I\RXGRQRW
UHFHLYHWKHPHVVDJHWKHUHLVDQLVVXHZLWK\RXUPDLOVHUYHU6HH
6XFFHVVIXO5HVXOWVIRU60737HVWRQSDJH DQG(UURU0HVVDJHV
DQG1H[W6WHSVRQSDJH IRUPRUHLQIRUPDWLRQ

$FWLRQ3OHDVHFRQVXOWZLWK\RXUQHWZRUNDGPLQLVWUDWRURUVXSSRUWUHVRXUFHV
IRULVVXHVZLWK\RXUPDLOVHUYHURUILUHZDOO

$UHWKH0;UHFRUGVIRUWKHGRPDLQVHWXSFRUUHFWO\"
7KLVVWHSFKHFNVZKHWKHUWKH0;UHFRUGVWKDWURXWH\RXUHPDLOWRWKH
PHVVDJHVHFXULW\VHUYLFHDUHFRQILJXUHGFRUUHFWO\
&KHFNWKHIRUPDWIRUWKH0;UHFRUGVLQWKH$GPLQLVWUDWLRQ&RQVROH
D *RWRWKHKRPHSDJH FOLFNWKHORJRLQWKHXSSHUOHIWKDQGFRUQHU DQG
FOLFN0;5HFRUG7HVWOLQNLQWKHERWWRPOHIWKDQGFRUQHU
E &KRRVHWKHGRPDLQ\RXZDQWWRFKHFN
F

&OLFN7HVW7KHUHVXOWVDSSHDURQWKHERWWRPRIWKHSDJH

$FWLRQ,IWKH0;UHFRUGVIRUWKLVGRPDLQDUHLQFRUUHFWFRUUHFWRUDGGQHZ
UHFRUGV
1RWH&KDQJHVWRWKH0;UHFRUGVWDNHWLPHWRSURSDJDWH6HHWKHQH[WVWHS

IRUPRUHLQIRUPDWLRQ



+DYHWKH0;UHFRUGFKDQJHVSURSDJDWHG"

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KLVVWHSGHWHUPLQHVZKHWKHU\RXUHPDLOGHOLYHU\LVVXHVPD\EHGXHWR
GHOD\VLQFKDQJHVLQ0;UHFRUGVWDNLQJHIIHFW
8SGDWHVWR0;UHFRUGVWDNHWLPHWRSURSDJDWHWKURXJKWKH,QWHUQHW,I\RX
KDYHUHFHQWO\XSGDWHG\RXU0;UHFRUGVFKHFN\RXUWLPHWROLYH 77/ WRVHH
KRZORQJWKLVSURFHVVZLOOWDNH,QWKLVH[DPSOHWKH77/LVPLQXWHV 0 
<RXPD\VHH77/DOVRH[SUHVVHGLQVHFRQGV
jumboinc.com. 10M IN MX 100 s5a1.psmtp.com

$FWLRQ:DLWWKHGXUDWLRQRIWKH77/VHWWLQJWRVHHLIWKH0;UHFRUGFKDQJHV
WDNHHIIHFW,QWKHIXWXUH\RXPD\ZDQWWRORZHU\RXU77/VHWWLQJVWRGHFUHDVH
WKHSURSDJDWLRQWLPH FKDQJHVPDGHQRZZLOOQRWDIIHFWWKHFXUUHQW0;UHFRUG
SURSDJDWLRQWLPH 

&DQ\RXUPDLOVHUYHUFRPPXQLFDWHZLWKWKHPHVVDJHVHFXULW\VHUYLFH
DFURVVWKH,QWHUQHW"
7KLVVWHSGHWHUPLQHVZKHWKHUPDLOFDQEHVHQWWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFHWR\RXUPDLOVHUYHUV
D *RWRWKHKRPHSDJH FOLFNWKHORJRLQWKHXSSHUOHIWKDQGFRUQHU DQG
FOLFN60730HVVDJH7HVWOLQNLQWKHERWWRPOHIWKDQGFRUQHU
E 2QWKH60730HVVDJH7HVWSDJHHQWHUWKHHPDLODGGUHVVRIDXVHUWREH
XVHGDVWKHPHVVDJHUHFLSLHQW<RXFDQDOVRHQWHUDXVHUDOLDVEXWQRWD
GRPDLQDOLDV
F

6HOHFWWKHRSWLRQ7HVWPDLOIORZWKURXJKWKHGDWDFHQWHUDQGFOLFN7HVW
6HH6XFFHVVIXO5HVXOWVIRU60737HVWRQSDJH DQG(UURU
0HVVDJHVDQG1H[W6WHSVRQSDJH IRUPRUHLQIRUPDWLRQRQWHVW
UHVXOWV

$FWLRQ,IWKHUHLVDQHUURUWKLVLQGLFDWHVDFRQILJXUDWLRQHUURURQ\RXUPDLO
VHUYHU&KHFN\RXUPDLOVHUYHUORJVIRUWKHDVVRFLDWHG6073HUURUDQGFRUUHFW
WKHFRQILJXUDWLRQ

&DQ\RXUPDLOVHUYHUXVHWKHWUDFHURXWHFRPPDQGWRFRPPXQLFDWH
WKURXJKWKH,QWHUQHWWRWKHPHVVDJHVHFXULW\VHUYLFH"
D 7KLVVWHSWHVWVGLUHFWQHWZRUNFRQQHFWLYLW\IURP\RXUPDLOVHUYHUWRWKH
PHVVDJHVHFXULW\VHUYLFH7RWHVWWKLVORQJRQWR\RXUHPDLOVHUYHUDQG
SHUIRUPDtracerouteWRWKHPHVVDJHVHFXULW\VHUYLFHXVLQJWKHKLJKHVW
SULRULW\'16UHFRUG)RUH[DPSOH
> traceroute sNaN.psmtp.com

E *RWR,QERXQG6HUYHUV!'HOLYHU\0DQDJHU
F

&OLFNWKH/DWHQF\7HVWOLQNLQWKHORZHUULJKWKDQGFRUQHURIWKHSDJH

G (QWHUWKHKRVWQDPHRI\RXUHPDLOVHUYHU
H &OLFN7HVW7KHUHVXOWVDSSHDURQWKHERWWRPRIWKHSDJH
I

&RPSDUHWKHVHUHVXOWVWRWKHWUDFHURXWHUHVXOWV IURPVWHSD 6HH


,QWHUSUHW7UDFHURXWH7HVW5HVXOWVRQSDJH IRULQIRUPDWLRQ

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ



<RXVKRXOGUHFHLYHEDFNDWOHDVWRQHOLQHZLWKatt.netcw.netexodus.net
RUalter.netLQLW,I\RXGRQRWWKHUHLVDQHWZRUNLVVXHEHWZHHQ\RXUPDLO
VHUYHUDQGWKHPHVVDJHVHFXULW\VHUYLFH
$FWLRQ7KHUHLVDQHWZRUNLQJLVVXHZLWK\RXUPDLOVHUYHU&RQVXOWZLWK\RXU
QHWZRUNDGPLQLVWUDWRURUQHWZRUNVXSSRUWIRUDVVLVWDQFH
$OHUWVFDQSURDFWLYHO\QRWLI\\RXZKHQWKLVW\SHRIHYHQWRFFXUV3OHDVHVHH
6HWWLQJ8S$OHUWVRQSDJH IRUFRQILJXUDWLRQVWHSV

,V\RXUGRPDLQFRUUHFWO\DVVRFLDWHGZLWKDQRUJDQL]DWLRQDQGHPDLO
FRQILJ"
7KLVVWHSGHWHUPLQHVZKHWKHUWKHHPDLOGHOLYHU\SUREOHPLVZLWKWKHGRPDLQ
HPDLOFRQILJRURUJDQL]DWLRQFRQILJXUDWLRQ
D ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!'RPDLQV
E &KHFNZKHWKHUWKHGRPDLQLVDVVRFLDWHGZLWKDQRUJDQL]DWLRQ,ILWLVQRW
DGGWKHGRPDLQWRDQRUJDQL]DWLRQ
F

&KHFNWKDWWKHRUJDQL]DWLRQLVDVVRFLDWHGZLWKDQHPDLOFRQILJE\FOLFNLQJ
WKH6KRZ+LHUDUFK\OLQNLQWKHWRSPHQXEDU7KHRUJDQL]DWLRQVKRXOGEH
EHORZDQHPDLOFRQILJRUEHDVXERUJEHORZDQHPDLOFRQILJ

$FWLRQ)L[WKHGRPDLQDQGRUJDQL]DWLRQVHWWLQJVDQGWKHQVHQGDWHVWHPDLO
WRDQDFFRXQWLQWKHGRPDLQ

'RHVWKHHPDLOFRQILJKDYHWKHFRUUHFWPDLOVHUYHUQDPH"
7KLVVWHSGHWHUPLQHVZKHWKHUWKHLVVXHLVGXHWRLQFRUUHFWPDLOVHUYHUQDPH
DVVRFLDWHGZLWKWKHHPDLOFRQILJ
D ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR,QERXQG6HUYHUV!'HOLYHU\0DQDJHU
E 6HOHFWWKHHPDLOFRQILJIURPWKH&KRRVH2UJSXOOGRZQOLVW
F

&OLFNWKH(GLWOLQNLQWKHJUH\EDUWRYLHZWKHPDLOVHUYHUVHWWLQJV

G 9HULI\WKHYDOXHLQWKH(PDLO6HUYHUVILHOG'HOLYHU\0DQDJHUVHQGVPDLOWR
WKLVVHUYHU7KLVFDQEHHLWKHUDQDPHRUDQ,3DGGUHVV,IWKLVILHOGLV
HPSW\RUKDVWKHLQFRUUHFWYDOXH\RXFDQFKDQJHLWKHUH <RXPD\VHHD
&RQQILHOGQH[WWRWKH(PDLO6HUYHU,IWKH&RQQILHOGLVEODQNWKLV
PHDQVRIORDGJRHVWRWKLVPDLOVHUYHU 
$FWLRQ)L[WKHPDLOVHUYHUQDPHDQGWKHQVHQGDWHVWHPDLOWRDQDFFRXQW
DVVRFLDWHGZLWKWKHHPDLOFRQILJ

,V\RXUHPDLOEHLQJVSRROHG"
,IWKHHPDLOSURFHVVLQJVHUYLFHFDQQRWUHDFK\RXUPDLOVHUYHU\RXUHPDLOPD\
EHVSRROLQJIRUODWHUGHOLYHU\%\GHIDXOW6SRRO0DQDJHUZLOODXWRPDWLFDOO\
XQVSRRO\RXUPDLOKRZHYHULI\RXU8QVSRROLQJ&RQWUROLVVHWWRPDQXDOWKHQ
\RXPXVWPDQXDOO\VWDUWWKHXQVSRROLQJSURFHVVRQFH\RXUPDLOVHUYHULV
DYDLODEOH
D ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR,QERXQG6HUYHUV!6SRRO0DQDJHU
E 6HOHFWWKHHPDLOFRQILJIURPWKH&KRRVH2UJSXOOGRZQOLVW
F

&OLFNWKH(GLWOLQNLQWKHJUH\EDUWRYLHZWKH6SRRO0DQDJHUVHWWLQJV

G ,IPDLOKDVEHHQVSRROHG\RXFDQFOLFNWKH6WDUW8QVSRROLQJEXWWRQLQWKH
8QVSRROLQJ&RQWUROVHFWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$FWLRQ8QVSRRO\RXUPDLODQGFKHFNWKDWPHVVDJHVKDYHDUULYHG$IWHU
XQVSRROLQJLVFRPSOHWHFRQILJXUH$XWRPDWLF8QVSRROLQJ

&RQWDFW6XSSRUW
,I\RXKDYHIROORZHGWKHVWHSVDERYHDQGVWLOOUHTXLUHDVVLVWDQFHFRQWDFW
6XSSRUWIRUDVVLVWDQFH

7HVW7RROV 0DLO)ORZ7URXEOHVKRRWLQJ





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

5HSRUWV

&KDSWHU 

$ERXW5HSRUWV
5HSRUWVSURYLGHYLVLELOLW\LQWRWKHWUDIILFSDWWHUQVDFURVV\RXURUJDQL]DWLRQ7KH
$GPLQLVWUDWLRQ&RQVROHSURGXFHVGLIIHUHQWWUDIILFUHSRUWVEDVHGRQ\RXUSURGXFW
FRQILJXUDWLRQ
5HSRUWLQJSURYLGHVH[WHQVLYHDQDO\VLVLQWRHPDLOPHVVDJHWUDIILFVSDPYLUXVDQG
XVDJHRYHUDGD\RUZHHN<RXPD\DOVRGRZQORDGUHSRUWGDWDDQGLPSRUWLWLQWR
UHSRUWLQJRUVSUHDGVKHHWVRIWZDUHIRUIXUWKHUDQDO\VLV
7KHIROORZLQJUHSRUWVDUHSURGXFHGE\WKHPHVVDJHVHFXULW\VHUYLFH

'DLO\UHSRUWVIRUWKHSUHYLRXVFDOHQGDUGD\

&XVWRPGDWHUDQJHUHSRUWVIURPWKHSDVWZHHNV

&XUUHQWGD\WUDIILFORJVIRU&RQWHQW0DQDJHUDQG2XWERXQG0HVVDJHV

5HSRUWVFRQWDLQLQJWKHGDWDIURPWKHSUHYLRXVGD\DUHJHQHUDOO\DYDLODEOHDURXQG
PLGPRUQLQJ3DFLILF7LPHWKHIROORZLQJGD\7KHWLPHRIDYDLODELOLW\IOXFWXDWHVZLWK
TXDQWLW\RIWUDIILFSURFHVVHG
7KHUHSRUWVGLVSOD\HGLQWKH$GPLQLVWUDWLRQ&RQVROHVKRZWKHWRSUHVXOWV<RX
FDQDOVRFOLFNWKH'RZQORDGOLQNWRGRZQORDGUHSRUWVLQDFRPPDGHOLPLWHGOLVW
1RWH )RULQIRUPDWLRQRQ3RVWLQL0HVVDJH$UFKLYLQJUHSRUWVVHHWKH&UHDWLQJ

0HVVDJH$UFKLYLQJ5HSRUWVFKDSWHULQWKH3RVWLQL0HVVDJH$UFKLYLQJ
$GPLQLVWUDWLRQ*XLGH

9LHZD5HSRUW
9LHZLQJDUHSRUWUHTXLUHVVHOHFWLQJWKHRUJ\RXZLVKWRUHSRUWRQVSHFLI\LQJ
ZKHWKHURUQRWWRLQFOXGHVXERUJVLQWKHUHSRUWFKRRVLQJHLWKHUWKHGDLO\RUWKH
ZHHNO\YHUVLRQRIWKHUHSRUWDQGFKRRVLQJWKHUHSRUWW\SH9LHZLQJDUHSRUWLV
GHVFULEHGLQWKHVWHSVWKDWIROORZ

5HSRUWV



7RYLHZDUHSRUW

 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKH5HSRUWVWDE
 6HOHFWWKHRUJDQL]DWLRQIURPWKHSXOOGRZQOLVW7KHWRWDOQXPEHURIUHJLVWHUHG
XVHUVLQRUJDQL]DWLRQLQFOXGLQJVXERUJVLVGLVSOD\HGDERYHWKHUHSRUWVOLVW

 &OLFNWKHUHSRUWQDPH<RXOOVHHDSDJHVLPLODUWRWKLV

1RWHVDERXWWKHUHSRUWUHVXOWV

7KHUHSRUWVGLVSOD\HGLQWKH$GPLQLVWUDWLRQ&RQVROHVKRZWKHWRS
UHVXOWV

5HSRUWVFRQWDLQLQJWKHGDWDIURPWKHSUHYLRXVGD\DUHJHQHUDOO\DYDLODEOH
DURXQGQRRQ3DFLILF7LPHWKHIROORZLQJGD\7KHWLPHRIDYDLODELOLW\
IOXFWXDWHVZLWKTXDQWLW\RIWUDIILFSURFHVVHG

 %\GHIDXOW,QFOXGHVXERUJVLVVHOHFWHGDQGWKHUHSRUWLQFOXGHVGDWDIURP
WKHVXERUJV)RUDUHSRUWZLWKRQO\GDWDIRUDVSHFLILFRUJDQL]DWLRQFOHDU
,QFOXGHVXERUJVDQGFOLFN5XQ5HSRUW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 2SWLRQDOO\VHOHFWWKHGDWHUDQJHDQGFOLFN5XQ5HSRUW

 7RGRZQORDGDUHSRUWFOLFNWKH'RZQORDGOLQNORFDWHGLQWKHXSSHUULJKW
FRUQHURIWKHVFUHHQ7KHUHSRUWLVRSHQHGLQDQHZEURZVHUZLQGRZWKDW
SUHVHQWVWKHGDWDLQ&69IRUPDWVRLWFDQHDVLO\EHVDYHGDQGLPSRUWHGLQWR
PRVWUHSRUWLQJDQGVSUHDGVKHHWVRIWZDUHIRUIXUWKHUDQDO\VLVRUVWRUDJH
7KHGRZQORDGUHSRUWSURYLGHVDFRPPDGHOLPLWHGOLVWDQGLVLGHDOZKHQ\RX
ZLVKWRYLHZPRUHWKDQWKHWRSUHVXOWV

,QERXQGDQG2XWERXQG5HSRUWV
)ROORZLQJDUHGHVFULSWLRQVRIWKHUHSRUWVIRULQFRPLQJDQGRXWJRLQJPDLOWUDIILF
7KHOLVWRIUHSRUWVLQWKH$GPLQLVWUDWLRQ&RQVROHGHSHQGVRQ\RXUFRQILJXUDWLRQ
)RUH[DPSOH\RXGRQRWVHHWKH&RQWHQW0DQDJHUUHSRUWVXQOHVV\RXKDYHWKLV
IHDWXUHDQGKDYHWXUQHGLWRQ
2XWERXQGVHUYLFHLVDQRSWLRQDOIHDWXUHZKHWKHUWKH2XWERXQG5HSRUWVDUH
GLVSOD\HGGHSHQGVRQ\RXUSURGXFWFRQILJXUDWLRQ

6XPPDU\5HSRUWV
6XPPDU\UHSRUWVFDOFXODWHWKHWRWDOVIRUYDULRXVW\SHVRIUHSRUWIRUDVSHFLILF
GRPDLQIRUH[DPSOH6SDP9LUXV$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU
UHSRUWV7KHWRWDOVDUHVXPPDUL]HGLQWZRGLIIHUHQWW\SHVRIUHSRUWWKHWRWDO
PHVVDJHVSURFHVVHGDQGWKHWRWDOE\WHVSURFHVVHGIRUWKDWGRPDLQ

6XPPDU\E\'RPDLQ0HVVDJHV
7KLVUHSRUWGLVSOD\VWKHWRWDOPHVVDJHVSURFHVVHGIRUYDULRXVW\SHVRIUHSRUWVIRU
DVSHFLILFGRPDLQ

5HSRUWV



7ZRW\SHVRI6XPPDU\E\'RPDLQ0HVVDJHVUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH'RPDLQ0HVVDJHV VXEGRPDLQV 
UHSRUWLQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUH
UHFHLYHGZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWV
DUHLGHQWLFDO ZLWKWKHH[FHSWLRQRI'RPDLQ0HVVDJH7UDIILF DQGHDFKUHSRUW
KDVWKHVDPHWRWDOPHVVDJHVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ0HVVDJH
7UDIILF RU 'RPDLQZLWK
VXEGRPDLQV

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

)LOWHUHG*RRG

1XPEHURIPHVVDJHVWKDWDUHIRUZDUGHG7KLVGRHV
QRWLQFOXGHPHVVDJHVIRUZDUGHGDV'HOLYHUHG
IURPTXDUDQWLQH

8QILOWHUHG

1XPEHURIXQUHJLVWHUHGDFFRXQWPHVVDJHVWKDWDUH
SDVVHGWKURXJKXQILOWHUHG

6SDP

1XPEHURIVSDPPHVVDJHVGHWHFWHGDQG
TXDUDQWLQHG

9LUXV

1XPEHURIYLUXVPHVVDJHVGHWHFWHGDQG
TXDUDQWLQHG

$WWDFKPHQW0DQDJHU

1XPEHURIPHVVDJHVILOWHUHGE\$WWDFKPHQW
0DQDJHU

&RQWHQW0DQDJHU

1XPEHURIPHVVDJHVILOWHUHGE\&RQWHQW0DQDJHU

2WKHU)LOWHUV

1XPEHURIPHVVDJHVEORFNHGE\RWKHUILOWHUVVXFK
DV63)DQG7/6

7RWDO0HVVDJHV

7RWDOQXPEHURIPHVVDJHVSURFHVVHGIRUWKLV
GRPDLQ

6XPPDU\E\'RPDLQ%\WHV
7KLVUHSRUWGLVSOD\VWKHWRWDOE\WHVSURFHVVHGIRUYDULRXVW\SHVRIUHSRUWVIRUD
VSHFLILFGRPDLQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7ZRW\SHVRI6XPPDU\E\'RPDLQ%\WHVUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH'RPDLQ%\WHV VXEGRPDLQV UHSRUW
LQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUHUHFHLYHG
ZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWVDUH
LGHQWLFDO ZLWKWKHH[FHSWLRQRI'RPDLQ0HVVDJH7UDIILF DQGHDFKUHSRUWKDVWKH
VDPHWRWDOE\WHVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ0HVVDJH
7UDIILF RU 'RPDLQZLWK
VXEGRPDLQV

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

)LOWHUHG*RRG

7RWDOE\WHVRIPHVVDJHVWKDWDUHIRUZDUGHG7KLV
GRHVQRWLQFOXGHPHVVDJHVIRUZDUGHGDV
'HOLYHUHGIURPTXDUDQWLQH

8QILOWHUHG

7RWDOE\WHVRIXQUHJLVWHUHGDFFRXQWPHVVDJHVWKDW
DUHSDVVHGWKURXJKXQILOWHUHG

6SDP

7RWDOE\WHVRIVSDPPHVVDJHVGHWHFWHGDQG
TXDUDQWLQHG

9LUXV

7RWDOE\WHVRIYLUXVPHVVDJHVGHWHFWHGDQG
TXDUDQWLQHG

$WWDFKPHQW0DQDJHU

7RWDOE\WHVRIPHVVDJHVILOWHUHGE\$WWDFKPHQW
0DQDJHU

&RQWHQW0DQDJHU

7RWDOE\WHVRIPHVVDJHVILOWHUHGE\&RQWHQW
0DQDJHU

2WKHU)LOWHUV

7RWDOE\WHVRIPHVVDJHVEORFNHGE\RWKHUILOWHUV
VXFKDV63)'.,0,3/RFNDQG7/6

7RWDO0HVVDJHV

7RWDOE\WHVRIPHVVDJHVSURFHVVHGIRUWKLVGRPDLQ

7UDIILF5HSRUWV
7UDIILF5HSRUWVJLYH\RXYLVLELOLW\LQWRWUDIILFVRXUFHVDQGGHVWLQDWLRQVIRU
PHVVDJHVWKDWDUHTXDUDQWLQHGRUIRUZDUGHGWRWKHUHFLSLHQW0DLOWKDWLVERXQFHG
RUEODFNKROHGLVQRWUHFRUGHGLQWKHUHSRUWV%\FOLFNLQJOLQNVHPEHGGHGZLWKLQWKH
UHSRUWGDWD\RXFDQVHHJUDQXODUGDWDUHJDUGLQJZKLFK,3DGGUHVVHVDUHVHQGLQJ
PHVVDJHVWRVSHFLILFXVHUV

7UDIILFE\'RPDLQ ,QERXQG
7KLVUHSRUWVKRZVLQERXQGPDLOWUDIILFLQIRUPDWLRQIRUWKHGRPDLQVLQWKHVHOHFWHG
RUJDQL]DWLRQ

5HSRUWV



7ZRW\SHVRILQERXQG7UDIILFE\'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH7UDIILFE\'RPDLQ VXEGRPDLQV 
UHSRUWLQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUH
UHFHLYHGZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWV
DUHLGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

0HVVDJHV

7RWDOQXPEHURIPHVVDJHVSDVVHGWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFH

%\WHV

7RWDOVL]HRIPHVVDJHVLQE\WHV

$FFW0HVVDJHV

$FFRXQW0HVVDJHV7KHQXPEHURIILOWHUHGHPDLO
PHVVDJHVVHQWWRDFFRXQWVDQGDOLDVHVUHJLVWHUHG
LQWKHPHVVDJHVHFXULW\VHUYLFH
7KHUHPD\EHDGLIIHUHQFHEHWZHHQ0HVVDJHVDQG
$FFW0VJVQXPEHUV7KLVLVEHFDXVHWKH0HVVDJHV
QXPEHULQFOXGHVDOOPHVVDJHVSDVVLQJWKURXJKWKH
V\VWHPWKDWDUHDFFHSWHGE\\RXUPDLOVHUYHUEXW
$FFW0VJVRQO\FRXQWVPHVVDJHVVHQWIURPWKH
PHVVDJHVHFXULW\VHUYLFHWRUHJLVWHUHGDFFRXQWV
DQGDOLDVHV
,I\RXKDYHDFDWFKDOODFFRXQWVHWXSIRUDGRPDLQ
DOOHPDLOVIRUWKDWGRPDLQDUHFRQVLGHUHG$FFW
0HVVDJHV
1RWH&DWFKDOODFFRXQWLVDOHJDF\IHDWXUHWKDWLV

DYDLODEOHWRVRPHFXVWRPHUV,WPD\QRWEH
DYDLODEOHIRU\RXUVHUYLFH



)RUZDUGHG$FFW0VJV

1XPEHURI$FFRXQW0HVVDJHVGHOLYHUHGGLUHFWO\WR
\RXUPDLOVHUYHUIRUDOODGGUHVVHVLQWKHGRPDLQ

RI0VJV

3HUFHQWRI$FFRXQW0HVVDJHVGHOLYHUHG

RI%\WHV

3HUFHQWRI$FFRXQW0HVVDJHE\WHVGHOLYHUHG

%ORFNHG$FFW0VJV

1XPEHURI$FFRXQW0HVVDJHVEORFNHGE\%ODWDQW
6SDP%ORFNLQJ9LUXV%ORFNLQJ$WWDFKPHQW
0DQDJHUDQG&RQWHQW0DQDJHU $WWDFKPHQW
0DQDJHUDQG&RQWHQW0DQDJHUDUHRSWLRQDO
IHDWXUHV 

RI0VJV

3HUFHQWRI%ORFNHG$FFW0VJVGHOLYHUHG

RI%\WHV

3HUFHQWRIE\WHVGHOLYHUHG

4XDUDQWLQHG$FFW0VJV

1XPEHURI$FFW0HVVDJHVTXDUDQWLQHG

RI0VJV

3HUFHQWRI4XDUDQWLQHG$FFW0VJVGHOLYHUHG

RI%\WHV

3HUFHQWRIE\WHVGHOLYHUHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7UDIILFE\'RPDLQ 2XWERXQG
2XWERXQGPDLOWUDIILFLQIRUPDWLRQIRUWKHGRPDLQVLQWKHVHOHFWHGRUJDQL]DWLRQ
)LHOG

'HVFULSWLRQ

'RPDLQ

7KHGRPDLQIURPZKLFKWKHPHVVDJHVZHUHVHQW

0VJV'HOLY

1XPEHURIPHVVDJHVGHOLYHUHG

'HOLY

3HUFHQWRIPHVVDJHVGHOLYHUHG

0VJV%RXQFHG

1XPEHURIPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOQXPEHURIE\WHVSURFHVVHG

7UDIILFE\5HFLSLHQW ,QERXQG
7KLVUHSRUWVKRZVLQERXQGPDLOWUDIILFLQIRUPDWLRQIRUWKHXVHUVLQWKHVHOHFWHG
RUJDQL]DWLRQ
7ZRW\SHVRILQERXQG7UDIILFE\5HFLSLHQWUHSRUWVDUHDYDLODEOH2QHUHSRUW
JHQHUDWHVRQO\WKHSULPDU\HPDLODGGUHVVHVLQWKHUHVXOWV$VHFRQGW\SHRIUHSRUW
WKH7UDIILFE\5HFLSLHQW DOLDVHV UHSRUWLQFOXGHVDOLDVHVLQWKHUHVXOWV
H[DFWO\DVWKH\ZHUHUHFHLYHGZLWKRXWDQ\PDSSLQJWRDSULPDU\HPDLODGGUHVV
7KHILHOGVLQWKHVHWZRUHSRUWVDUHLGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDO
HPDLOVSURFHVVHG

)LHOG

'HVFULSWLRQ

5HFLSLHQW

(PDLODGGUHVVRIUHFLSLHQWDFFRXQW

0HVVDJHV

7RWDOQXPEHURIPHVVDJHVSDVVHGWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFH

%\WHV

7RWDOVL]HRIPHVVDJHVLQE\WHV

5HSRUWV



)LHOG

'HVFULSWLRQ

$FFW0HVVDJHV

7KHQXPEHURIHPDLOPHVVDJHVVHQWWRDFFRXQWVDQG
DOLDVHVUHJLVWHUHGLQWKHPHVVDJHVHFXULW\VHUYLFH
7KHUHPD\EHDGLIIHUHQFHEHWZHHQ0HVVDJHVDQG
$FFW0VJVQXPEHUV7KLVLVEHFDXVHWKH0HVVDJHV
QXPEHULQFOXGHVDOOPHVVDJHVSDVVLQJWKURXJKWKH
V\VWHPWKDWDUHDFFHSWHGE\\RXUPDLOVHUYHUEXW
$FFW0VJVRQO\FRXQWVPHVVDJHVVHQWWRUHJLVWHUHG
DFFRXQWVDQGDOLDVHV
(PDLOVSURFHVVHGXQGHUDFDWFKDOODFFRXQWDUHDOVR
LQFOXGHGLQWKH$FFW0HVVDJHVQXPEHU
7KHQXPEHURIYLUXVLQIHFWHGPHVVDJHVWKDWDUH
EORFNHGEHFDXVHRI1RQ$FFRXQW9LUXV%ORFNLQJLV
DOVRLQFOXGHGLQWKH$FFW0VJVFROXPQ VHH,QERXQG
7UDIILF5HSRUWVDQG1RQ$FFRXQW9LUXV%ORFNLQJRQ
SDJH  

)RUZDUGHG$FFW0VJV

1XPEHURI0VJVGHOLYHUHGGLUHFWO\WR\RXUPDLOVHUYHU
IRUWKHDFFRXQW

RI0VJV

3HUFHQWRI$FFW0VJVGHOLYHUHG

RI%\WHV

3HUFHQWRIE\WHVGHOLYHUHG

%ORFNHG$FFW0VJV

1XPEHURI$FFW0HVVDJHVEORFNHGE\%ODWDQW6SDP
%ORFNLQJ$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU
$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHUDUH
RSWLRQDOIHDWXUHV 

RI0VJV

3HUFHQWRI%ORFNHG$FFW0VJVGHOLYHUHG

RI%\WHV

3HUFHQWRIE\WHVGHOLYHUHG

4XDUDQWLQHG$FFW0VJV

1XPEHURI$FFW0HVVDJHVTXDUDQWLQHG

RI0VJV

3HUFHQWRI4XDUDQWLQHG$FFW0VJVGHOLYHUHG

RI%\WHV

3HUFHQWRIE\WHVGHOLYHUHG

,QERXQG7UDIILF5HSRUWVDQG1RQ$FFRXQW9LUXV%ORFNLQJ
1RQ$FFRXQW9LUXV%ORFNLQJSURWHFWV\RXUGRPDLQVE\DXWRPDWLFDOO\GHOHWLQJ
YLUXVLQIHFWHGPHVVDJHVWKDWDUHVHQWWRXQUHJLVWHUHGXVHUV DGGUHVVHVLQD
GRPDLQDVVRFLDWHGZLWKWKLVRUJDQL]DWLRQEXWWKDWDUHQRWUHJLVWHUHGZLWK\RXU
PHVVDJHVHFXULW\VHUYLFH 
0HVVDJHVWKDWDUHEORFNHGE\1RQ$FFRXQW9LUXV%ORFNLQJDSSHDULQWKH,QERXQG
7UDIILF5HSRUWDVDFFRXQWPHVVDJHVIRUWKHUHFLSLHQWDGGUHVV
)RUH[DPSOHLIXQUHJLVWHUHGXVHUMVPLWK#GRPDLQFRPUHFHLYHVPHVVDJHV
DQGRQHLVEORFNHGE\1RQ$FFRXQW9LUXV%ORFNLQJWKHLQERXQGWUDIILFUHSRUW E\
UHFLSLHQW ZLOOVKRZWKDWMVPLWK#GRPDLQFRPUHFHLYHGWRWDOPHVVDJHV
DFFRXQWPHVVDJHDQGKDGPHVVDJHEORFNHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7UDIILFE\$FFRXQW 2XWERXQG
2XWERXQGPDLOWUDIILFLQIRUPDWLRQIRUWKHDFFRXQWVLQWKHVHOHFWHGRUJDQL]DWLRQ
)LHOG

'HVFULSWLRQ

6HQGHU

$GGUHVVIURPZKLFKPHVVDJHVZHUHVHQW

$FFRXQW

:KHWKHUWKHVHQGHUKDVDQDFFRXQWLQWKH
PHVVDJHVHUYLFH <RU1 

0VJV'HOLY

1XPEHURIPHVVDJHVGHOLYHUHG

'HOLY

3HUFHQWRIPHVVDJHVGHOLYHUHG

0VJV%RXQFHG

1XPEHURIPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOQXPEHURIE\WHVSURFHVVHG

7UDIILF$FWLYLW\/RJ 2XWERXQG
7KH2XWERXQG7UDIILFORJVVKRZWKHGHWDLOHGGDWDIRURXWJRLQJPHVVDJHV
7KHORJVFRQWDLQGDWDIURPPLQXWHVSULRU7KHWLPHVWDPSVDUHLQ3677KHORJ
FRQWDLQVDPD[LPXPRIOLQHVRIGDWD WKHOLQHVDUHWDEGHOLPLWHG 2QFHWKH
VL]HOLPLWLVUHDFKHGORJJLQJFRQWLQXHVZLWKWKHROGHVWGDWDGHOHWHGILUVW$
VDPSOHORJHQWU\ORRNVOLNH
2007/11/07 10:13:21 IP:888.888.888.888 IPOrg:000000000
From:kristine@jumboinc.com User:999999999 Org:111111111
Recipients:helene@hugeisp.com Header:760 Size:5616 Disposition:f
Subject:Hows the Weather?

)ROORZLQJDUHWKHGHVFULSWLRQVRIHDFKILHOGLQWKHORJ

)LHOG

'HVFULSWLRQ

,3

7KH,3RIWKHRXWERXQGPDLOVHUYHUWUDQVPLWWLQJWKH
PHVVDJH

,32UJ

7KHRUJ,'RIWKHRXWERXQGHPDLOFRQILJ

)URP

7KHVHQGHUDGGUHVVLIWKHUHLVRQH

8VHU

7KHXVHU,'RIWKHXVHUZKRVHQWWKHPHVVDJHRULI
WKHUHLVQRDVVRFLDWHGXVHU

5HSRUWV



)LHOG

'HVFULSWLRQ

2UJ

7KHRUJ,'RIWKHRUJZKLFKFRQWDLQVWKHXVHU,IWKHUHLV
QR)URPDGGUHVVRUQRUHJLVWHUHGXVHUWKHQWKLV,'LV
WKHVDPHDVWKH,3RUJ

5HFLSLHQWV

$OOUHFLSLHQWDGGUHVVHVIRUWKHPHVVDJH

+HDGHU

7KHKHDGHUOHQJWKLQE\WHV

6L]H

7KHPHVVDJHVL]HLQE\WHV

'LVSRVLWLRQ

7KHGLVSRVLWLRQRIWKHPHVVDJH I IRUZDUGHG
T TXDUDQWLQHGL UHLQMHFWHG 

6XEMHFW

7KHVXEMHFWRIWKHPHVVDJHVHQW

7KHIROORZLQJORJVDUHDYDLODEOH
/RJ

'HVFULSWLRQ

2XWERXQG7UDIILF/RJ

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJ

2XWERXQG7UDIILF/RJ
LQFOXGHVVXERUJV

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

6SDP5HSRUWV
6SDP5HSRUWVJLYHDOLVWRIWKHGRPDLQVWKDWDUHVHQGLQJVSDPWKHXVHUV
UHFHLYLQJVSDPDQGSURYLGHGHWDLOHGLQIRUPDWLRQRQWKHPRVWDFWLYHVSDPILOWHUV

6SDPE\'RPDLQ ,QERXQG
7KLVUHSRUWVKRZVVSDPPHVVDJHVTXDUDQWLQHGIRUHDFKGRPDLQLQWKHVHOHFWHG
RUJDQL]DWLRQ
7ZRW\SHVRILQERXQG6SDPE\'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH6SDPE\'RPDLQ VXEGRPDLQV UHSRUW
LQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUHUHFHLYHG
ZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWVDUH
LGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG



)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

6SDP

1XPEHURIVSDPPHVVDJHVTXDUDQWLQHG

6SDP%\WHV

7RWDOVL]HRITXDUDQWLQHGVSDPPHVVDJHV

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQ

%XON0DLO

*HQHUDOFDWHJRU\IRUMXQNHPDLOILOWHULQJ PD\LQFOXGH
FKDUDFWHULVWLFVRIWKHRWKHUVSHFLILFILOWHUFDWHJRULHV 

6SHFLDO2IIHU

1XPEHURIPHVVDJHVWULJJHULQJWKH6SHFLDO2IIHU
MXQNHPDLOILOWHU

*HW5LFK4XLFN

1XPEHURIPHVVDJHVWULJJHULQJWKH*HW5LFK4XLFN
MXQNHPDLOILOWHU

6H[XDOO\([SOLFLW

1XPEHURIPHVVDJHVWULJJHULQJWKH6H[XDOO\([SOLFLW
MXQNHPDLOILOWHU

5DFLDOO\,QVHQVLWLYH

1XPEHURIPHVVDJHVWULJJHULQJWKH5DFLDOO\
,QVHQVLWLYHMXQNHPDLOILOWHU

%ODWDQW6SDP%ORFNLQJ

1XPEHURIPHVVDJHVEORFNHGDVREYLRXVVSDPE\
%ODWDQW6SDP%ORFNLQJ

%ORFNHG6HQGHU

0HVVDJHVTXDUDQWLQHGEHFDXVHWKHVSHFLILFVHQGHU
DGGUHVVZDVOLVWHGLQHLWKHUWKHXVHURURUJOHYHO
%ORFNHG6HQGHUVOLVW

%ORFNHG6HUYHU

0HVVDJHVTXDUDQWLQHGEHFDXVHWKHGRPDLQZDV
OLVWHGLQD%ORFNHG6HQGHUVOLVWQRWDVSHFLILF
DGGUHVV

6SDPE\)LOWHU1DPH ,QERXQG
1XPEHURIPHVVDJHVTXDUDQWLQHGE\HDFKFDWHJRU\ILOWHU

)LHOG

'HVFULSWLRQ

6SHFLDO2IIHU

1XPEHURIPHVVDJHVWULJJHULQJWKH6SHFLDO2IIHU
MXQNHPDLOILOWHU

%XON0DLO

*HQHUDOFDWHJRU\IRUMXQNHPDLOILOWHULQJ PD\LQFOXGH
FKDUDFWHULVWLFVRIWKHRWKHUVSHFLILFILOWHUFDWHJRULHV

*HW5LFK4XLFN

1XPEHURIPHVVDJHVWULJJHULQJWKH*HW5LFK4XLFN
MXQNHPDLOILOWHU

6H[XDOO\([SOLFLW

1XPEHURIPHVVDJHVWULJJHULQJWKH6H[XDOO\([SOLFLW
MXQNHPDLOILOWHU

%ORFNHG6HQGHU

0HVVDJHVTXDUDQWLQHGEHFDXVHWKHVSHFLILFVHQGHU
DGGUHVVZDVOLVWHGLQHLWKHUWKHXVHURURUJOHYHO
%ORFNHG6HQGHUVOLVW

%ORFNHG6HUYHU

0HVVDJHVTXDUDQWLQHGEHFDXVHWKHGRPDLQZDV
OLVWHGLQD%ORFNHG6HQGHUVOLVWQRWDVSHFLILF
DGGUHVV

5DFLDOO\,QVHQVLWLYH

1XPEHURIPHVVDJHVWULJJHULQJWKH5DFLDOO\
,QVHQVLWLYHMXQNHPDLOILOWHU

5HSRUWV



)LHOG

'HVFULSWLRQ

%ODWDQW6SDP%ORFNHG

1XPEHURIPHVVDJHVEORFNHGDVREYLRXVVSDPE\
%ODWDQW6SDP%ORFNLQJ

(IIHFWLYH&DWFK5DWH ,QERXQG
1XPEHURIPHVVDJHVSHUGRPDLQLGHQWLILHGDVVSDPKRZPDQ\RIWKRVH
PHVVDJHVZHUHGHOLYHUHGDQGWKHUHDVRQVIRUGHOLYHU\
)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKWKHPHVVDJHVZHUHVHQW

,GHQWLILHG6SDP
0HVVDJHV

1XPEHURIPHVVDJHVLGHQWLILHGDVVSDP

'HOLYHUHG6SDP
0HVVDJHV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGWRGRPDLQ
XVHUV

'HOLYHUHGWRUHJLVWHUHG
8VHUV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGWRXVHUV
UHJLVWHUHGZLWKWKHPHVVDJHVHFXULW\VHUYLFH

'HOLYHUHGGXHWR2UJ
DSSURYDO

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
VHQGHUVZHUHDSSURYHGDWWKHRUJOHYHO

'HOLYHUHGGXHWR8VHU
DSSURYDO

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
VHQGHUVZHUHDSSURYHGE\XVHUV

'HOLYHUHGGXHWR)LOWHU
RII

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHXVHUV
KDGVSDPILOWHULQJWXUQHGRIIRUEHFDXVHVSDP
ILOWHULQJZDVE\SDVVHGGXHWRDQRWKHUXVHU
FRQILJXUDWLRQVHWWLQJ)RUH[DPSOHLID&RQWHQW
0DQDJHUILOWHUWULJJHUVDQGLIWKDWILOWHULVFRQILJXUHG
ZLWKD'HOLYHUGLVSRVLWLRQWKHPHVVDJHZLOOEH
GHOLYHUHGZLWKRXWDVSDPVFDQ

'HOLYHUHGGXHWR7DJ
DQG'HOLYHU

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
RUJLVFRQILJXUHGWRWDJDQGGHOLYHU

'HOLYHUHGGXHWR
8QUHJLVWHUHG8VHUV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
UHFLSLHQWVZHUHQRWUHJLVWHUHGZLWKWKHPHVVDJH
VHFXULW\VHUYLFH

'HOLYHUHGGXHWRRWKHU
UHDVRQV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHRI
XQNQRZQUHDVRQVRUUHDVRQVQRWLGHQWLILHGLQWKLV
UHSRUW

&DWFK5DWH$OOXVHUV

(IIHFWLYHFDWFKUDWHIRUDOOVSDPPHVVDJHV
7RWDO6SDP7RWDO6SDP'HOLYHUHG 7RWDO6SDP 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQ

&DWFK5DWH
5HJLVWHUHGXVHUV

(IIHFWLYHFDWFKUDWHIRUVSDPPHVVDJHVDGGUHVVHGWR
XVHUVUHJLVWHUHGZLWKWKHPHVVDJHVHFXULW\VHUYLFH
7RWDO6SDP6SDP'HOLYHUHGWR5HJLVWHUHG8VHUV 
7RWDO6SDP 

(IIHFWLYH&DWFK5DWHE\2UJ ,QERXQG
1XPEHURIPHVVDJHVSHURUJLGHQWLILHGDVVSDPKRZPDQ\RIWKRVHPHVVDJHV
ZHUHGHOLYHUHGDQGWKHUHDVRQVIRUGHOLYHU\
)LHOG

'HVFULSWLRQ

2UJ

2UJWRZKLFKWKHPHVVDJHVZHUHVHQW

,GHQWLILHG6SDP
0HVVDJHV

1XPEHURIPHVVDJHVLGHQWLILHGDVVSDP

'HOLYHUHG6SDP
0HVVDJHV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGWRRUJXVHUV

'HOLYHUHGWRUHJLVWHUHG
8VHUV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGWRXVHUV
UHJLVWHUHGZLWKWKHPHVVDJHVHFXULW\VHUYLFH

'HOLYHUHGGXHWR2UJ
DSSURYDO

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
VHQGHUVZHUHDSSURYHGDWWKHRUJOHYHO

'HOLYHUHGGXHWR8VHU
DSSURYDO

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
VHQGHUVZHUHDSSURYHGE\XVHUV

'HOLYHUHGGXHWR)LOWHU
RII

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHXVHUV
KDGVSDPILOWHULQJWXUQHGRII

'HOLYHUHGGXHWR7DJ
DQG'HOLYHU

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
RUJLVFRQILJXUHGWRWDJDQGGHOLYHU

'HOLYHUHGGXHWR
8QUHJLVWHUHG8VHUV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHWKH
UHFLSLHQWVZHUHQRWUHJLVWHUHGZLWKWKHPHVVDJH
VHFXULW\VHUYLFH

'HOLYHUHGGXHWRRWKHU
UHDVRQV

1XPEHURIVSDPPHVVDJHVGHOLYHUHGEHFDXVHRI
XQNQRZQUHDVRQVRUUHDVRQVQRWLGHQWLILHGLQWKLV
UHSRUW

&DWFK5DWH$OOXVHUV

(IIHFWLYHFDWFKUDWHIRUDOOVSDPPHVVDJHV
7RWDO6SDP7RWDO6SDP'HOLYHUHG 7RWDO6SDP 

&DWFK5DWH
5HJLVWHUHGXVHUV

(IIHFWLYHFDWFKUDWHIRUVSDPPHVVDJHVDGGUHVVHGWR
XVHUVUHJLVWHUHGZLWKWKHPHVVDJHVHFXULW\VHUYLFH
7RWDO6SDP6SDP'HOLYHUHGWR5HJLVWHUHG8VHUV 
7RWDO6SDP 

5HSRUWV



6SDPE\$FFRXQW ,QERXQG
6SDPVWDWLVWLFVDWWKHDFFRXQWOHYHO7KLVLQFOXGHVPRVWRIWKHVDPHILHOGVDVWKH
6SDPE\'RPDLQ ,QERXQG DQGWKHILHOG'HOLYHUHGIURP4XDUDQWLQHZKLFKLVWKH
QXPEHURIPHVVDJHVGHOLYHUHGIURPTXDUDQWLQHWRWKHXVHUVPDLOER[
1RWH0HVVDJHVGHOLYHUHGIURPWKH8VHU4XDUDQWLQHSDJHLQWKH$GPLQLVWUDWLRQ

&RQVROHDUHQRWLQFOXGHGLQWKH6SDPE\$FFRXQW5HSRUW
)LHOG

'HVFULSWLRQ

$FFRXQW

5HJLVWHUHGXVHUVSULPDU\DGGUHVV7KHUHSRUWWRWDOV
LQFOXGHPHVVDJHVVHQWWRWKHSULPDU\DGGUHVVDQG
DQ\DVVRFLDWHGDOLDVHV

6SDP

1XPEHURIVSDPPHVVDJHV

6SDP%\WHV

7RWDOVL]HRITXDUDQWLQHGVSDPPHVVDJHV

%XON0DLO

*HQHUDOFDWHJRU\IRUMXQNHPDLOILOWHULQJ PD\LQFOXGH
FKDUDFWHULVWLFVRIWKHRWKHUVSHFLILFILOWHUFDWHJRULHV 

6SHFLDO2IIHU

1XPEHURIPHVVDJHVWULJJHULQJWKH6SHFLDO2IIHU
MXQNHPDLOILOWHU

*HW5LFK4XLFN

1XPEHURIPHVVDJHVWULJJHULQJWKH*HW5LFK4XLFN
MXQNHPDLOILOWHU

6H[XDOO\([SOLFLW

1XPEHURIPHVVDJHVWULJJHULQJWKH6H[XDOO\([SOLFLW
MXQNHPDLOILOWHU

5DFLDOO\,QVHQVLWLYH

1XPEHURIPHVVDJHVWULJJHULQJWKH5DFLDOO\
,QVHQVLWLYHMXQNHPDLOILOWHU

%ODWDQW6SDP%ORFNLQJ

1XPEHURIPHVVDJHVEORFNHGDVREYLRXVVSDPE\
%ODWDQW6SDP%ORFNLQJ

%ORFNHG6HQGHU

0HVVDJHVTXDUDQWLQHGEHFDXVHWKHVSHFLILFVHQGHU
DGGUHVVZDVOLVWHGLQHLWKHUWKHXVHURURUJOHYHO
%ORFNHG6HQGHUVOLVW

%ORFNHG6HUYHU

0HVVDJHVTXDUDQWLQHGEHFDXVHWKHGRPDLQZDV
OLVWHGLQD%ORFNHG6HQGHUVOLVWQRWDVSHFLILF
DGGUHVV

'HOLYHUHGIURP
4XDUDQWLQH

1XPEHURIPHVVDJHVGHOLYHUHGWRWKHXVHUVLQER[
IURPTXDUDQWLQH HLWKHUGLUHFWO\IURPWKHXVHUVV
TXDUDQWLQHRUDTXDUDQWLQHUHGLUHFW 
1RWH6SDPE\$FFRXQWUHSRUWVRQO\LQFOXGHXVHUV
ZKRGHOLYHUTXDUDQWLQHGPHVVDJHVRQWKHGD\WKH\
DFWXDOO\UHFHLYHWKHVSDP VRPHXVHUVPD\GHOD\IRU
DGD\RUWZREHIRUHGHOLYHULQJWRWKHLULQER[ 7RYLHZ
DUHSRUWZLWKPRUHGHWDLOVRQTXDUDQWLQHGHOLYHULHV
YLHZWKH4XDUDQWLQH'HOLYHU\$FWLYLW\/RJ VHH
4XDUDQWLQH'HOLYHU\5HSRUWVRQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

(PDLO$XWKHQWLFDWLRQ5HSRUWV 63)&KHFN
6RPHRUJDQL]DWLRQVSXEOLVK6HQGHU3ROLF\)UDPHZRUN 63) UHFRUGVWRKHOS
UHGXFHHPDLOVSRRILQJRIWKHLUGRPDLQV63)UHFRUGVLQFOXGHDUDQJHRI,3
DGGUHVVHVWKDWDUHDXWKRUL]HGWRVHQGPDLORQDGRPDLQVEHKDOI7RKHOSUHGXFH
WKHFKDQFHWKDW\RXUXVHUVZLOOUHFHLYHVSRRIHGHPDLOV\RXFDQHQDEOHWKH63)
&KHFNIHDWXUHDWWKH(PDLO&RQILJOHYHOLQWKH$GPLQLVWUDWLRQ&RQVROH VHH
(QDEOLQJ63)&KHFNRQSDJH  
1RWH63)&KHFNLVDYDLODEOHIRU*RRJOH0HVVDJH6HFXULW\FXVWRPHUVRQO\

63)E\6HQGHU'RPDLQ
)LHOG

'HVFULSWLRQ

6HQGHU'RPDLQ

6HQGHUVGRPDLQQDPH

3DVV

1XPEHURIPHVVDJHVZLWKDQ63)&KHFNWKDW
SDVVHGVXFFHVVIXOO\

1RQH1HXWUDO

1XPEHURIPHVVDJHVZKHUHQR63)UHFRUGZDV
IRXQGGXULQJWKH63)&KHFN

6RIW)DLO

1XPEHURIPHVVDJHVZLWKWKH6RIW)DLOUHVSRQVH
W\SHGXULQJWKH63)&KHFN

)DLO

1XPEHURIPHVVDJHVZLWKWKH)DLOUHVSRQVHW\SH
GXULQJWKH63)&KHFN

(UURU

1XPEHURIPHVVDJHVWKDWWULJJHUHGDQHUURUGXULQJ
WKH63)&KHFN

7RWDO0HVVDJHV

7RWDOQXPEHURI63)&KHFNPHVVDJHVIRUDVHQGHU
GRPDLQ

63)E\5HFLSLHQW'RPDLQ
7ZRW\SHVRILQERXQG63)E\5HFLSLHQW'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH63)E\5HFLSLHQW'RPDLQ VXE
GRPDLQV UHSRUWLQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\
ZHUHUHFHLYHGZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZR
UHSRUWVDUHLGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG

)LHOG

'HVFULSWLRQ

5HFLS'RPDLQ

5HFLSLHQWVGRPDLQQDPH

3DVV

1XPEHURIPHVVDJHVZLWKDQ63)&KHFNWKDW
SDVVHGVXFFHVVIXOO\

1RQH1HXWUDO

1XPEHURIPHVVDJHVZKHUHQR63)UHFRUGZDV
IRXQGGXULQJWKH63)&KHFN

5HSRUWV



)LHOG

'HVFULSWLRQ

6RIW)DLO

1XPEHURIPHVVDJHVZLWKWKH6RIW)DLOUHVSRQVH
W\SHGXULQJWKH63)&KHFN

)DLO

1XPEHURIPHVVDJHVZLWKWKH)DLOUHVSRQVHW\SH
GXULQJWKH63)&KHFN

(UURU

1XPEHURIPHVVDJHVWKDWWULJJHUHGDQHUURUGXULQJ
WKH63)&KHFN

7RWDO0HVVDJHV

7RWDOQXPEHURI63)&KHFNPHVVDJHVIRUDUHFLSLHQW
GRPDLQ

9LUXV3URWHFWLRQ5HSRUWV
9LUXV5HSRUWVVKRZZKLFKYLUXVHVDUHEHLQJVHQWWRDQGIURP\RXUVHUYHUVIURP
ZKHUHDWZKDWWLPHV8VHUYLUXVDFWLYLW\LVLQFOXGHG
1RWH0HVVDJHVWKDWDUHEORFNHGE\1RQ$FFRXQW9LUXV%ORFNLQJDSSHDULQWKH

,QERXQG7UDIILF5HSRUWDVDFFRXQWPHVVDJHVIRUWKHUHFLSLHQWDGGUHVV VHH
,QERXQG7UDIILF5HSRUWVDQG1RQ$FFRXQW9LUXV%ORFNLQJRQSDJH  

9LUXVE\6HQGHU,3 ,QERXQG
3HUVHQGHU,3WKHWRWDOQXPEHURITXDUDQWLQHGYLUXVHVDQGWKHWRWDOVL]HRIYLUXVHV
LQE\WHV

)LHOG

'HVFULSWLRQ

6HQGHU,3

6HQGHUV,3DGGUHVV

9LUXVHVGHWHFWHG

1XPEHURIYLUXVHVGHWHFWHGDQGTXDUDQWLQHG

9LUXV%\WHV

7RWDOVL]HRIYLUXVHVGHWHFWHGDQGTXDUDQWLQHG

9LUXVE\'RPDLQ ,QERXQG
3HUGRPDLQQDPHWKHWRWDOQXPEHURIYLUXVHVEORFNHGIRUWKHGRPDLQDQGWRWDO
E\WHVL]HRIEORFNHGYLUXVHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7ZRW\SHVRILQERXQG9LUXVE\'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH9LUXVE\'RPDLQ VXEGRPDLQV UHSRUW
LQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUHUHFHLYHG
ZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWVDUH
LGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

9LUXVHVGHWHFWHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVIRUWKDWGRPDLQ

9LUXV%\WHV

7RWDOVL]HRIYLUXVLQIHFWHGPHVVDJHVVHQWWRWKDW
GRPDLQ

9LUXVE\'RPDLQ 2XWERXQG
3HUGRPDLQQDPHWKHQXPEHUDQGSHUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG
DQGTXDUDQWLQHGDQGWKHWRWDOQXPEHUDQGVL]HRIYLUXVLQIHFWHGPHVVDJHV
SURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKYLUXVLQIHFWHGPHVVDJHVZHUHVHQW

0VJV%RXQFHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIYLUXVLQIHFWHGPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOVL]HRIYLUXVLQIHFWHGPHVVDJHVSURFHVVHG

9LUXVE\$FFRXQW ,QERXQG
3HUDFFRXQWWKHQXPEHURIYLUXVHVTXDUDQWLQHGWKHWRWDOE\WHVL]HRITXDUDQWLQHG
YLUXVHVWKHQXPEHURIYLUXVHVFOHDQHGWKHQXPEHURIYLUXVFOHDQLQJIDLOXUHVDQG
WKHQXPEHURILQIHFWHGGHOLYHULHVIURPTXDUDQWLQH

)LHOG

'HVFULSWLRQ

$FFRXQW

5HFLSLHQWVDFFRXQW7KLVLVQRUPDOO\WKHUHFLSLHQWV
HPDLODGGUHVVEXWLQWKHFDVHRIDQDOLDVWKHSULPDU\
DGGUHVVLVXVHG

9LUXVHV'HWHFWHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVVHQWWRWKDW
DFFRXQW

5HSRUWV



)LHOG

'HVFULSWLRQ

9LUXV%\WHV

7RWDOVL]HRIYLUXVLQIHFWHGPHVVDJHVVHQWWRWKDW
DFFRXQW

9LUXVHV&OHDQHG

1XPEHURIPHVVDJHVVXFFHVVIXOO\FOHDQHGDQG
GHOLYHUHGWRWKHUHFLSLHQW2QO\DSSOLFDEOHLI\RXUYLUXV
VHWWLQJVDOORZFOHDQDQGGHOLYHU

9LUXV&OHDQLQJ)DLOXUHV

1XPEHURIPHVVDJHVWKDWWKHPHVVDJHVHFXULW\
VHUYLFHDWWHPSWHGWRFOHDQEXWZDVXQDEOHWRFOHDQ
2QO\DSSOLFDEOHLI\RXUYLUXVVHWWLQJVDOORZFOHDQDQG
GHOLYHU

,QIHFWHG'HOLYHULHVIURP 1XPEHURILQIHFWHGPHVVDJHVPDQXDOO\GHOLYHUHG
4XDUDQWLQH
IURPWKHTXDUDQWLQHWRWKHUHFLSLHQW2QO\DSSOLFDEOHLI
\RXUYLUXVVHWWLQJVDOORZGHOLYHU\RILQIHFWHG
PHVVDJHV

9LUXVE\$FFRXQW 2XWERXQG
3HUDFFRXQWWKHQXPEHUDQGSHUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHGDQG
TXDUDQWLQHGDQGWKHWRWDOQXPEHUDQGVL]HRIYLUXVLQIHFWHGPHVVDJHV
SURFHVVHG
)LHOG

'HVFULSWLRQ

6HQGHU

$GGUHVVIURPZKLFKPHVVDJHVZHUHVHQW

$FFRXQW

:KHWKHUWKHVHQGHUKDVDQDFFRXQWLQWKHPHVVDJH
VHUYLFH <RU1 

0VJV%RXQFHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIYLUXVLQIHFWHGPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOVL]HRIYLUXVLQIHFWHGPHVVDJHVSURFHVVHG

9LUXVE\9LUXV1DPH ,QERXQG
%\YLUXVQDPHWKHQXPEHURITXDUDQWLQHGPHVVDJHVFRQWDLQLQJWKDWYLUXVDQG
WRWDOE\WHVL]HIRUWKDWYLUXV



)LHOG

'HVFULSWLRQ

9LUXV1DPH

1DPHRIWKHYLUXVEDVHGRQYLUXVILOWHULQJGDWD

9LUXVHVGHWHFWHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVRIWKDWYLUXVW\SH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQ

9LUXV%\WHV

7RWDOVL]HRIYLUXVLQIHFWHGPHVVDJHVRIWKDWYLUXV
W\SH

9LUXVE\9LUXV1DPH 2XWERXQG
3HUYLUXVQDPHWKHQXPEHUDQGSHUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHGDQG
TXDUDQWLQHGDQGWKHWRWDOQXPEHUDQGVL]HRIYLUXVLQIHFWHGPHVVDJHV
SURFHVVHG
)LHOG

'HVFULSWLRQ

9LUXV1DPH

1DPHRIWKHYLUXVEDVHGRQYLUXVILOWHULQJGDWD

0VJV%RXQFHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIYLUXVLQIHFWHGPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIYLUXVLQIHFWHGPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOVL]HRIYLUXVLQIHFWHGPHVVDJHVSURFHVVHG

$WWDFKPHQW0DQDJHU5HSRUWV
$WWDFKPHQW0DQDJHULVDQRSWLRQDOIHDWXUHZKHWKHUWKH$WWDFKPHQW0DQDJHU
5HSRUWVDUHGLVSOD\HGGHSHQGVRQ\RXUSURGXFWFRQILJXUDWLRQ

$WWDFKPHQWVE\'RPDLQ ,QERXQG
3HUGRPDLQWKHQXPEHURIPHVVDJHVZLWKDWWDFKPHQWVDQGKRZWKRVHPHVVDJHV
ZHUHKDQGOHGE\WKHV\VWHP
7ZRW\SHVRILQERXQG$WWDFKPHQWVE\'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH$WWDFKPHQWVE\'RPDLQ VXE
GRPDLQV UHSRUWLQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\
ZHUHUHFHLYHGZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZR
UHSRUWVDUHLGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG


)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

:LWK$WWDFKPHQWV

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVSDVVHG
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFH

5HSRUWV



)LHOG

'HVFULSWLRQ

0HVVDJHV)LOWHUHG

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVILOWHUHGE\
WKHPHVVDJHVHFXULW\VHUYLFH

4XDUDQWLQHG

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWV
TXDUDQWLQHG

%\WHV4XDUDQWLQHG

7RWDOVL]HRITXDUDQWLQHGPHVVDJHVZLWK
DWWDFKPHQWV

%RXQFHG

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVERXQFHG

%\WHV%RXQFHG

7RWDOVL]HRIERXQFHGPHVVDJHVZLWKDWWDFKPHQWV

6L]H

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVERXQFHGE\
DWWDFKPHQWVL]HUHVWULFWLRQV

)LOH([WHQVLRQ

'HSHQGLQJXSRQKRZ\RXFRQILJXUHG\RXU&XVWRP
)LOH7\SHVILOWHUWKLVLWHPUHWXUQVWKHQXPEHURI
PHVVDJHVZLWKDWWDFKPHQWVHLWKHUERXQFHG
DSSURYHGRUTXDUDQWLQHG7KHILOWHULQJLVEDVHG
XSRQWKHDWWDFKPHQWVILOHH[WHQVLRQ

6\VWHP7KUHDW

'HSHQGLQJXSRQKRZ\RXFRQILJXUHG\RXU6\VWHP
7KUHDWILOWHUWKLVLWHPUHWXUQVWKHQXPEHURI
PHVVDJHVZLWKDWWDFKPHQWVHLWKHUERXQFHG
DSSURYHGRUTXDUDQWLQHG7KHILOWHULQJLVEDVHG
XSRQWKHDWWDFKPHQWVILOHH[WHQVLRQ

3URGXFWLYLW\

'HSHQGLQJXSRQKRZ\RXFRQILJXUHG\RXU
3URGXFWLYLW\ILOWHUWKLVLWHPUHWXUQVWKHQXPEHURI
PHVVDJHVZLWKDWWDFKPHQWVHLWKHUERXQFHG
DSSURYHGRUTXDUDQWLQHG7KHILOWHULQJLVEDVHG
XSRQWKHDWWDFKPHQWVILOHH[WHQVLRQ

RI7UDIILF

3HUFHQWRIPHVVDJHVZLWKDWWDFKPHQWVILOWHUHGLQ
RYHUDOOLQERXQGWUDIILFIORZ

$WWDFKPHQWVE\'RPDLQ 2XWERXQG
3HUGRPDLQWKHQXPEHURIPHVVDJHVZLWKDWWDFKPHQWVDQGKRZWKRVHPHVVDJHV
ZHUHKDQGOHGE\WKHV\VWHP



)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQIURPZKLFKPHVVDJHVZHUHVHQW

0VJV%RXQFHG

1XPEHURIPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIPHVVDJHVSURFHVVHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQ

%\WHV3URFHVVHG

7RWDOVL]HRIPHVVDJHVSURFHVVHG

$WWDFKPHQWVE\$FFRXQW ,QERXQG
3HUUHFHLYLQJDFFRXQWWKHQXPEHURIPHVVDJHVZLWKDWWDFKPHQWVDQGKRZWKRVH
PHVVDJHVZHUHKDQGOHGE\WKHV\VWHP

)LHOG

'HVFULSWLRQ

$FFRXQW

$FFRXQWWRZKLFKPHVVDJHVZHUHVHQW

:LWK$WWDFKPHQWV

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVSDVVHG
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFH

0HVVDJHV)LOWHUHG

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVILOWHUHGE\WKH
PHVVDJHVHFXULW\VHUYLFH

4XDUDQWLQHG

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVTXDUDQWLQHG

%\WHV4XDUDQWLQHG

7RWDOVL]HRITXDUDQWLQHGPHVVDJHVZLWK
DWWDFKPHQWV

%RXQFHG

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVERXQFHG

%\WHV%RXQFHG

7RWDOVL]HRIERXQFHGPHVVDJHVZLWKDWWDFKPHQWV

6L]H

1XPEHURIPHVVDJHVZLWKDWWDFKPHQWVERXQFHGE\
DWWDFKPHQWVL]HUHVWULFWLRQV

)LOH([WHQVLRQ

'HSHQGLQJXSRQKRZ\RXFRQILJXUHG\RXU&XVWRP
)LOH7\SHVILOWHUWKLVLWHPUHWXUQVWKHQXPEHURI
PHVVDJHVZLWKDWWDFKPHQWVHLWKHUERXQFHG
DSSURYHGRUTXDUDQWLQHG7KHILOWHULQJLVEDVHGXSRQ
WKHDWWDFKPHQWVILOHH[WHQVLRQ

6\VWHP7KUHDW

'HSHQGLQJXSRQKRZ\RXFRQILJXUHG\RXU6\VWHP
7KUHDWILOWHUWKLVLWHPUHWXUQVWKHQXPEHURI
PHVVDJHVZLWKDWWDFKPHQWVHLWKHUERXQFHG
DSSURYHGRUTXDUDQWLQHG7KHILOWHULQJLVEDVHGXSRQ
WKHDWWDFKPHQWVILOHH[WHQVLRQ

3URGXFWLYLW\

'HSHQGLQJXSRQKRZ\RXFRQILJXUHG\RXU
3URGXFWLYLW\ILOWHUWKLVLWHPUHWXUQVWKHQXPEHURI
PHVVDJHVZLWKDWWDFKPHQWVHLWKHUERXQFHG
DSSURYHGRUTXDUDQWLQHG7KHILOWHULQJLVEDVHGXSRQ
WKHDWWDFKPHQWVILOHH[WHQVLRQ

RI7UDIILF

3HUFHQWRIPHVVDJHVZLWKDWWDFKPHQWVILOWHUHGLQ
RYHUDOORXWERXQGWUDIILFIORZ

5HSRUWV



$WWDFKPHQWVE\$FFRXQW 2XWERXQG
3HUVHQGLQJDFFRXQWWKHQXPEHURIPHVVDJHVZLWKDWWDFKPHQWVDQGKRZWKRVH
PHVVDJHVZHUHKDQGOHGE\WKHV\VWHP
)LHOG

'HVFULSWLRQ

6HQGHU

$GGUHVVIURPZKLFKPHVVDJHVZHUHVHQW

$FFRXQW

:KHWKHUWKHVHQGHUKDVDQDFFRXQWLQWKHPHVVDJH
VHUYLFH <RU1 

0VJV%RXQFHG

1XPEHURIPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIPHVVDJHVTXDUDQWLQHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOVL]HRIPHVVDJHVSURFHVVHG

$WWDFKPHQWVE\)LOWHU ,QERXQG
3HUILOWHUWKHQXPEHUDQGWRWDOVL]HRIPHVVDJHVZLWKDWWDFKPHQWV
)LHOG

'HVFULSWLRQ

&DWHJRU\

)LOWHUFDWHJRU\

0HVVDJHV

1XPEHURIPHVVDJHVFDXJKWE\HDFKILOWHU

%\WHV

7RWDOVL]HRIPHVVDJHVFDXJKWE\HDFKILOWHU

&RQWHQW0DQDJHU5HSRUWV
&RQWHQW0DQDJHULVDQRSWLRQDOIHDWXUHZKHWKHUWKH&RQWHQW0DQDJHU5HSRUWV
DUHGLVSOD\HGGHSHQGVRQ\RXUSURGXFWFRQILJXUDWLRQ

'RPDLQ$FFRXQW ,QERXQG
%\GRPDLQRUDFFRXQWWKHQXPEHURIPHVVDJHVFDXJKWE\\RXUILOWHUVWKH
SHUFHQWDJHRIRYHUDOOWUDIILFUHSUHVHQWHGE\WKRVHPHVVDJHVDQGWKHGLVSRVLWLRQ
DSSOLHGWRWKRVHPHVVDJHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7ZRW\SHVRILQERXQG'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUWDJJUHJDWHVDOO
PHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\GRPDLQ$VHFRQG
W\SHRIUHSRUWWKH'RPDLQ VXEGRPDLQV UHSRUWLQFOXGHVDOOVXEGRPDLQV
DQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUHUHFHLYHGZLWKRXWDQ\PDSSLQJWRD
SULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWVDUHLGHQWLFDODQGHDFKUHSRUWKDV
WKHVDPHWRWDOHPDLOVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ$FFRXQW

5HFLSLHQWVGRPDLQRUDFFRXQW)RUDFFRXQWWKLVLV
QRUPDOO\WKHUHFLSLHQWVHPDLODGGUHVVEXWLQWKH
FDVHRIDQDOLDVWKHSULPDU\DGGUHVVLVXVHG

0HVVDJHV)LOWHUHG

1XPEHURIPHVVDJHVFDXJKWEHDFRQWHQWILOWHU

RI7UDIILF

3HUFHQWDJHRIRYHUDOOWUDIILFUHSUHVHQWHGE\WKH
ILOWHUHGPHVVDJHV

4XDUDQWLQHG

1XPEHURIILOWHUHGPHVVDJHVVHQWWRDTXDUDQWLQH

%RXQFHG

1XPEHURIILOWHUHGPHVVDJHVERXQFHGEDFNWRWKH
VHQGHU

%ODFNKROHG

1XPEHURIILOWHUHGPHVVDJHVEODFNKROHG GHOHWHG 

1RWH,IWKHURXWLQJRSWLRQIRUDPHVVDJHZHUHIRUH[DPSOH'HOHWH %ODFNKROH 

DQGWKHPHVVDJHZHUHFRSLHGWRWZRTXDUDQWLQHVWKHQWKHPHVVDJHZRXOGEH
FRXQWHGRQFHLQWKH%ODFNKROHGFROXPQWZLFHLQWKH4XDUDQWLQHGFROXPQDQG
WKUHHWLPHVLQWKH0HVVDJHV)LOWHUHGFROXPQ

5HSRUWV



'RPDLQ$FFRXQW 2XWERXQG
%\GRPDLQRUDFFRXQWWKHQXPEHURIPHVVDJHVFDXJKWE\\RXUILOWHUVDQGKRZ
WKRVHPHVVDJHVZHUHKDQGOHGE\WKHV\VWHP
)LHOG

'HVFULSWLRQ

'RPDLQ GRPDLQUHSRUW

'RPDLQIURPZKLFKPHVVDJHVZHUHVHQW

6HQGHU DFFRXQWUHSRUW

$GGUHVVIURPZKLFKPHVVDJHVZHUHVHQW

$FFRXQW DFFRXQW
UHSRUW

:KHWKHUWKHVHQGHUKDVDQDFFRXQWLQWKHPHVVDJH
VHUYLFH <RU1 

0VJV%RXQFHG

1XPEHURIPHVVDJHVERXQFHG

%RXQFHG

3HUFHQWRIYLUXVLQIHFWHGPHVVDJHVERXQFHG

0VJV4XDUDQWLQHG

1XPEHURIPHVVDJHVTXDUDQWLQHG

4XDUDQWLQHG

3HUFHQWRIPHVVDJHVTXDUDQWLQHG

0VJV5HOD\HGDQG
(QFU\SWHG

1XPEHURIPHVVDJHVUHOD\HGDQGHQFU\SWHG

5HOD\HGDQG
(QFU\SWHG

3HUFHQWRIPHVVDJHVUHOD\HGDQGHQFU\SWHG

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIPHVVDJHVSURFHVVHG

%\WHV3URFHVVHG

7RWDOVL]HRIPHVVDJHVSURFHVVHG

1RWH,I\RXXVHDURXWLQJRSWLRQDQGRQHRUPRUHFRS\WRTXDUDQWLQHRSWLRQV\RX
VHHWKHIROORZLQJGDWDLQ\RXUUHSRUW,IWKHURXWLQJRSWLRQIRUDPHVVDJHZHUHIRU
H[DPSOH%RXQFHDQGWKHPHVVDJHZHUHFRSLHGWRWZRTXDUDQWLQHVWKHQWKH
PHVVDJHZRXOGEHFRXQWHGRQFHLQWKH%RXQFHGFROXPQVWZLFHLQWKH
4XDUDQWLQHGFROXPQVDQGWKUHHWLPHVLQWKH7RWDO0VJV3URFHVVHGDQG%\WHV
3URFHVVHGFROXPQV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LOWHU1DPH ,QERXQG2XWERXQG
7KHILOWHUE\ZKLFKPHVVDJHVZHUHFDXJKWWKHGLVSRVLWLRQDSSOLHGWRPHVVDJHV
FDXJKWE\HDFKILOWHUDQGWKHQXPEHURIPHVVDJHVFDXJKWE\HDFKILOWHU
)LHOG

'HVFULSWLRQ

)LOWHU1DPH

7KHQDPHRIWKHFRQWHQWILOWHUWKDWFDXJKWWKH
PHVVDJHV

'LVSRVLWLRQ

7KHGLVSRVLWLRQDSSOLHGWRPHVVDJHVFDXJKWE\HDFK
ILOWHU

(YHQWV

7KHQXPEHURIPHVVDJHVFDXJKWEHHDFKILOWHU

1RWHV

,I\RXXVHDURXWLQJRSWLRQDQGRQHRUPRUHFRS\WRTXDUDQWLQHRSWLRQV\RXVHH
WKHIROORZLQJGDWDLQWKH'LVSRVLWLRQFROXPQ

2QHHQWU\SHUILOWHUIRUWKHURXWLQJRSWLRQ

2QHHQWU\SHUILOWHUIRUHDFKTXDUDQWLQHWRZKLFKWKHPHVVDJHZDVFRSLHG

)RUH[DPSOHLIWKHURXWLQJRSWLRQZHUH'HOHWH %ODFNKROH DQGWKHPHVVDJHZHUH


FRSLHGWRWZRTXDUDQWLQHVWKHQWKHUHZRXOGEHWKUHHHQWULHVIRUWKDWILOWHU(DFK
HQWU\ZRXOGKDYHWKHVDPHHYHQWFRXQW
7KH)LOWHU1DPHUHSRUWGRHVQRWLQFOXGHLQIRUPDWLRQDERXWILOWHUVZLWKWKH
GLVSRVLWLRQRI0HVVDJH(QFU\SWLRQLI0HVVDJH(QFU\SWLRQIRUWKHRUJRUXVHULV
WXUQHGRII

$FWLYLW\/RJ ,QERXQG2XWERXQG
7KH&RQWHQW0DQDJHU$FWLYLW\/RJUHSRUWVKRZVGHWDLOHGLQIRUPDWLRQE\GDWHDQG
WLPHVHQGHUUHFLSLHQWILOWHUQDPHVDQGPHVVDJHGLVSRVLWLRQ)RUH[DPSOH
2008/09/26 13:53:35 bschmell@google.com train6@postinitraining.com
online gamblin2,online gamblin2 blackhole,quarantine

)ROORZLQJDUHWKHGHVFULSWLRQVRIHDFKILHOGLQWKHLQERXQGDQGRXWERXQGORJV

)LHOG

'HVFULSWLRQ

6HQGHU

(PDLODGGUHVVIURPZKLFKWKHPHVVDJHZDVVHQW

5HFLSLHQW

(PDLODGGUHVVWRZKLFKWKHPHVVDJHZDVVHQW

)LOWHUV5HVXOWV

)LOWHUDQGURXWLQJDSSOLHGWRWKHPHVVDJH

5HSRUWV



7KHIROORZLQJORJVDUHDYDLODEOH
/RJ

'HVFULSWLRQ

'DLO\/RJ

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJ

'DLO\/RJLQFOXGHV
VXERUJV

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

:HHNO\/RJ

'DWDIRUWKHPRVWUHFHQWGD\SHULRGIRUWKH
VHOHFWHGRUJ

:HHNO\/RJLQFOXGHV
VXERUJV

'DWDIRUWKHPRVWUHFHQWGD\SHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

7KHORJVVKRZGDWDIURPPLQXWHVSULRU7KHWLPHVWDPSVDUHLQ*077KHORJ
FRQWDLQVDPD[LPXPRIOLQHVRIGDWD OLQHVDUHWDEGHOLPLWHG 2QFHWKHVL]H
OLPLWLVUHDFKHGORJJLQJFRQWLQXHVZLWKWKHROGHVWGDWDGHOHWHGILUVW

0HVVDJH(QFU\SWLRQ5HSRUWV
0HVVDJH(QFU\SWLRQLVDQRSWLRQDOIHDWXUHZKHWKHUWKH0HVVDJH(QFU\SWLRQ
5HSRUWVDUHGLVSOD\HGGHSHQGVRQ\RXUSURGXFWFRQILJXUDWLRQ

0HVVDJH(QFU\SWLRQE\'RPDLQ$FFRXQW 2XWERXQG
7KHGRPDLQIURPZKLFKPHVVDJHVZHUHVHQWDQGWKHQXPEHUDQGVL]HRI
PHVVDJHVHQFU\SWHGDQGUHOD\HG



)LHOG

'HVFULSWLRQ

'RPDLQ GRPDLQUHSRUW

'RPDLQIURPZKLFKPHVVDJHVZHUHVHQW

6HQGHU DFFRXQWUHSRUW

$GGUHVVIURPZKLFKPHVVDJHVZHUHVHQW

$FFRXQW DFFRXQW
UHSRUW

:KHWKHUWKHVHQGHUKDVDQDFFRXQWLQWKHPHVVDJH
VHUYLFH <RU1 

0VJV(QFU\SWHGDQG
5HOD\HG

1XPEHURIPHVVDJHVHQFU\SWHGDQGUHOD\HGIURP
HDFKGRPDLQVHQGHU

0VJV(QFU\SWHGDQG
5HOD\HG

3HUFHQWRIPHVVDJHVHQFU\SWHGDQGUHOD\HGIURP
HDFKGRPDLQVHQGHU

%\WHV(QFU\SWHGDQG
5HOD\HG

1XPEHURIE\WHVHQFU\SWHGDQGUHOD\HGIURPHDFK
GRPDLQVHQGHU

%\WHV(QFU\SWHGDQG
5HOD\HG

3HUFHQWRIE\WHVHQFU\SWHGDQGUHOD\HGIURPHDFK
GRPDLQVHQGHU

7RWDO0VJV3URFHVVHG

7RWDOQXPEHURIPHVVDJHVSURFHVVHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0HVVDJH(QFU\SWLRQ$FWLYLW\/RJ 2XWERXQG
0HVVDJH(QFU\SWLRQ/RJVDUHGDLO\RUZHHNO\UHSRUWVFRQWDLQLQJWKHGHWDLOVRQ
RXWERXQGPHVVDJHVWKDWZHUHHQFU\SWHG
)ROORZLQJDUHWKHGHVFULSWLRQVRIHDFKILHOGLQWKHORJV
)LHOG

'HVFULSWLRQ

'DWH

'DWHRQZKLFKWKHPHVVDJHZDVVHQW

6HQGHU

(PDLODGGUHVVIURPZKLFKWKHPHVVDJHZDVVHQW

5HFLSLHQW

(PDLODGGUHVVWRZKLFKWKHPHVVDJHZDVVHQW

%\WHV

0HVVDJHVL]HLQE\WHV

7KHIROORZLQJORJVDUHDYDLODEOH
/RJ

'HVFULSWLRQ

'DLO\/RJ

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJ

'DLO\/RJLQFOXGHV
VXERUJV

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

:HHNO\/RJ

'DWDIRUWKHPRVWUHFHQWGD\SHULRGIRUWKH
VHOHFWHGRUJ

:HHNO\/RJLQFOXGHV
VXERUJV

'DWDIRUWKHPRVWUHFHQWGD\SHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

$UFKLYLQJ5HSRUWV
0HVVDJH$UFKLYLQJLVDQRSWLRQDOIHDWXUHZKHWKHUWKH0HVVDJH$UFKLYLQJ5HSRUWV
DUHGLVSOD\HGGHSHQGVRQ\RXUSURGXFWFRQILJXUDWLRQ

$UFKLYLQJE\'RPDLQ ,QERXQG
'RPDLQVWRZKLFKDUFKLYHGPHVVDJHVZHUHVHQWMRXUQDOHGPHVVDJHVDUFKLYHG
IRUUHJLVWHUHGDQGXQUHJLVWHUHGXVHUVLPSURSHUO\IRUPDWWHGMRXUQDOHGPHVVDJHV
DQGWKHWRWDOQXPEHUDQGVL]HRIPHVVDJHV

5HSRUWV



7ZRW\SHVRILQERXQG$UFKLYLQJE\'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH$UFKLYLQJE\'RPDLQ VXEGRPDLQV 
UHSRUWLQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUH
UHFHLYHGZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWV
DUHLGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQWRZKLFKPHVVDJHVZHUHVHQW

$FFW0VJV

7RWDOQXPEHURIPHVVDJHVDUFKLYHGIRUUHJLVWHUHG
XVHUV

$FFW%\WHV

7RWDOVL]HRIPHVVDJHVDUFKLYHGIRUUHJLVWHUHGXVHUV

1RQ$FFW0VJV

7RWDOQXPEHURIPHVVDJHVDUFKLYHGIRUXQUHJLVWHUHG
XVHUV
0HVVDJHVIRUXQUHJLVWHUHGXVHUVDUHDUFKLYHGRQO\
ZKHQ\RXWXUQRQDUFKLYLQJDQGXVHWKH$OOMRXUQDOHG
PHVVDJHVRSWLRQ

1RQ$FFW%\WHV

7RWDOVL]HRIPHVVDJHVDUFKLYHGIRUXQUHJLVWHUHG
XVHUV
0HVVDJHVIRUXQUHJLVWHUHGXVHUVDUHDUFKLYHGRQO\
ZKHQ\RXWXUQRQDUFKLYLQJDQGXVHWKH$OOMRXUQDOHG
PHVVDJHVRSWLRQ

,QYDOLG0VJV

7RWDOQXPEHURIDUFKLYHGMRXUQDOPHVVDJHVWKDWZHUH
LPSURSHUO\IRUPDWWHG
,PSURSHUO\IRUPDWWHGMRXUQDOPHVVDJHVDUHDUFKLYHG
RQO\ZKHQ\RXWXUQRQDUFKLYLQJDQGXVHWKH$OO
MRXUQDOHGPHVVDJHVRSWLRQ

,QYDOLG%\WHV

7RWDOVL]HRIDUFKLYHGMRXUQDOPHVVDJHVWKDWZHUH
LPSURSHUO\IRUPDWWHG
,PSURSHUO\IRUPDWWHGMRXUQDOPHVVDJHVDUHDUFKLYHG
RQO\ZKHQ\RXWXUQRQDUFKLYLQJDQGXVHWKH$OO
MRXUQDOHGPHVVDJHVRSWLRQ

7RWDO0HVVDJHV

7RWDOQXPEHURIPHVVDJHVDUFKLYHG

7RWDO%\WHV

7RWDOVL]HRIPHVVDJHVDUFKLYHG

$UFKLYLQJE\$FFRXQW ,QERXQG
$GGUHVVWRZKLFKDUFKLYHGPHVVDJHVZHUHVHQWDQGWKHWRWDOQXPEHUDQGVL]HRI
PHVVDJHV



)LHOG

'HVFULSWLRQ

$FFRXQW

5HFLSLHQWDGGUHVVWRZKLFKPHVVDJHVZHUHVHQW

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQ

7RWDO0HVVDJHV

7RWDOQXPEHURIPHVVDJHVDUFKLYHG

7RWDO%\WHV

7RWDOVL]HRIPHVVDJHVDUFKLYHG

4XDUDQWLQH'HOLYHU\5HSRUWV
$FWLYLW\/RJ ,QERXQG
4XDUDQWLQH'HOLYHU\$FWLYLW\/RJVDUHGDLO\RUZHHNO\UHSRUWVFRQWDLQLQJWKHGHWDLOV
RQPHVVDJHVWKDWZHUHGHOLYHUHGIURPWKH0HVVDJH&HQWHURUE\FOLFNLQJWKH
'HOLYHUEXWWRQLQWKH4XDUDQWLQH6XPPDU\7KHDFWLYLW\ORJVFRQWDLQGDWHVRXUFH
RIWKHGHOLYHU\VHQGHUVHQGHUVGRPDLQUHFLSLHQWVL]HVXEMHFW
2007/01/18 03:45:12 MC barrie@hugeisp.com hugeisp.com
kristine@jumboinc.com 12345 IMPORTANT EMAIL

)ROORZLQJDUHWKHGHVFULSWLRQVRIHDFKILHOGLQWKHLQERXQGDQGRXWERXQGORJV
)LHOG

'HVFULSWLRQ

'DWH

'DWHWKHPHVVDJHZDVGHOLYHUHGIURPWKH4XDUDQWLQH

'HOLYHUHG
0HWKRG

0HWKRGE\ZKLFKWKHPHVVDJHZDVGHOLYHUHGIURPWKH
TXDUDQWLQH

6HQGHU

2ULJLQDOVHQGHURIWKHPHVVDJH

'RPDLQ

'RPDLQIURPZKLFKWKHPHVVDJHZDVRULJLQDOO\VHQW

5HFLSLHQW

0HVVDJHUHFLSLHQW

6L]H

0HVVDJHVL]HLQE\WHV

6XEMHFW

6XEMHFWOLQHRIPHVVDJH

7KHVRXUFHRIGHOLYHU\IRUDPHVVDJHLQTXDUDQWLQHLVDOZD\V0& 0HVVDJH
&HQWHU 6HH'HFLGLQJ:KLFK$SSURYHG6HQGHUVWR$GGIRUGHWDLOVRQKRZWR
XVH4XDUDQWLQH'HOLYHU\$FWLYLW\/RJWRGHWHUPLQHZKDWRUJDQL]DWLRQOHYHO
$SSURYHG6HQGHUV\RXVKRXOGDGG
1RWH0HVVDJHVGHOLYHUHGE\DGPLQLVWUDWRUVIURPWKH8VHU4XDUDQWLQHLQWKH
$GPLQLVWUDWLRQ&RQVROHDUHQRWUHFRUGHGLQWKHVHORJV

5HSRUWV



7KHIROORZLQJORJVDUHDYDLODEOH
/RJ

'HVFULSWLRQ

'DLO\/RJ

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJ

'DLO\/RJLQFOXGHV
VXERUJV

'DWDIRUWKHPRVWUHFHQWKRXUSHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

:HHNO\/RJ

'DWDIRUWKHPRVWUHFHQWGD\SHULRGIRUWKH
VHOHFWHGRUJ

:HHNO\/RJLQFOXGHV
VXERUJV

'DWDIRUWKHPRVWUHFHQWGD\SHULRGIRUWKH
VHOHFWHGRUJDQGLWVVXERUJV

)LHOG

'HVFULSWLRQ

'RPDLQ$FFRXQW

'RPDLQRUUHFLSLHQWDGGUHVVWRZKLFKPHVVDJHV
ZHUHVHQW

7RWDO0HVVDJHV

7RWDOQXPEHURIPHVVDJHVDUFKLYHG

7RWDO%\WHV

7RWDOVL]HRIPHVVDJHVDUFKLYHG

7/65HSRUWV
7/6 7UDQVSRUW/D\HU6HFXULW\ LVDQRSWLRQDOIHDWXUHZKHWKHUWKH7/65HSRUWV
DUHGLVSOD\HGGHSHQGVRQ\RXUSURGXFWFRQILJXUDWLRQ

7/6E\'RPDLQ$FFRXQW ,QERXQG
%\GRPDLQRUDFFRXQWWKHWRWDOQXPEHUDQGVL]HRIPHVVDJHVWKDWSDVVHG
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFHDQGWKHQXPEHUVL]HDQGSHUFHQWRI
PHVVDJHVWUDQVPLWWHGE\7/6
7ZRW\SHVRILQERXQG7/6E\'RPDLQUHSRUWVDUHDYDLODEOH2QHUHSRUW
DJJUHJDWHVDOOPHVVDJHVIRUVXEGRPDLQVDQGDOLDVHGGRPDLQVWRWKHSULPDU\
GRPDLQ$VHFRQGW\SHRIUHSRUWWKH7/6E\'RPDLQ VXEGRPDLQV UHSRUW
LQFOXGHVDOOVXEGRPDLQVDQGGRPDLQDOLDVHVH[DFWO\DVWKH\ZHUHUHFHLYHG
ZLWKRXWDQ\PDSSLQJWRDSULPDU\GRPDLQ7KHILHOGVLQWKHVHWZRUHSRUWVDUH
LGHQWLFDODQGHDFKUHSRUWKDVWKHVDPHWRWDOHPDLOVSURFHVVHG
)LHOG

'HVFULSWLRQ

'RPDLQ GRPDLQ 7KHUHFLSLHQWVGRPDLQ LQERXQG 


UHSRUW
5HFLSLHQW
DFFRXQWUHSRUW



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHUHFLSLHQWVDGGUHVV

)LHOG

'HVFULSWLRQ

0VJV

7RWDOQXPEHURILQERXQGPHVVDJHVWKDWSDVVHGWKURXJK
WKHPHVVDJHVHFXULW\VHUYLFH

0VJV%\WHV

7RWDOVL]HRILQERXQGPHVVDJHVWKDWSDVVHGWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFH

7/6PVJV
6HQGHU+RS

1XPEHURILQERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHGE\
7/6EHWZHHQWKHVHQGHUDQGWKHPHVVDJHVHFXULW\
VHUYLFH

7/6E\WHV
6HQGHU+RS

'DWDVL]HRILQERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHGE\
7/6EHWZHHQWKHVHQGHUDQGWKHPHVVDJHVHFXULW\
VHUYLFH

7/6PVJV
6HQGHU+RS

3HUFHQWDJHRILQERXQGPHVVDJHVVHQWWKDWZHUH
WUDQVPLWWHGE\7/6EHWZHHQWKHVHQGHUDQGWKH
PHVVDJHVHFXULW\VHUYLFH

7/6E\WHV
6HQGHU+RS

3HUFHQWDJHRILQERXQGGDWDWKDWZDVWUDQVPLWWHGE\7/6
EHWZHHQWKHVHQGHUDQGWKHPHVVDJHVHFXULW\VHUYLFH

7/6PVJV
5HFLSLHQW+RS

1XPEHURILQERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHGE\
7/6EHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHDQG\RXU
PDLOVHUYHU

7/6E\WHV
5HFLSLHQW+RS

'DWDVL]HRILQERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHGE\
7/6EHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHDQG\RXU
PDLOVHUYHU

7/6PVJV
5HFLSLHQW+RS

3HUFHQWDJHRILQERXQGPHVVDJHVVHQWWKDWZHUH
WUDQVPLWWHGE\7/6EHWZHHQWKHPHVVDJHVHFXULW\
VHUYLFHDQG\RXUPDLOVHUYHU

7/6E\WHV
5HFLSLHQW+RS

3HUFHQWDJHRILQERXQGGDWDWKDWZDVWUDQVPLWWHGE\7/6
EHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHDQG\RXUPDLO
VHUYHU

7/6E\'RPDLQ$FFRXQW 2XWERXQG
%\GRPDLQRUDFFRXQWWKHWRWDOQXPEHUDQGVL]HRIPHVVDJHVWKDWSDVVHG
WKURXJKWKHPHVVDJHVHFXULW\VHUYLFHDQGWKHQXPEHUVL]HDQGSHUFHQWRI
PHVVDJHVWUDQVPLWWHGE\7/6
)LHOG

'HVFULSWLRQ

'RPDLQ GRPDLQ 7KHVHQGHUVGRPDLQ


UHSRUW
6HQGHU DFFRXQW 7KHVHQGHUVDGGUHVV
UHSRUW
0VJV

7RWDOQXPEHURIRXWERXQGPHVVDJHVWKDWSDVVHGWKURXJK
WKHPHVVDJHVHFXULW\VHUYLFH

5HSRUWV



)LHOG

'HVFULSWLRQ

0VJV%\WHV

7RWDOVL]HRIRXWERXQGPHVVDJHVWKDWSDVVHGWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFH

7/6PVJV
6HQGHU+RS

1XPEHURIRXWERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHGE\
7/6EHWZHHQ\RXUPDLOVHUYHUDQGWKHPHVVDJHVHFXULW\
VHUYLFH

7/6E\WHV
6HQGHU+RS

'DWDVL]HRIRXWERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHG
E\7/6EHWZHHQ\RXUPDLOVHUYHUDQGWKHPHVVDJH
VHFXULW\VHUYLFH

7/6PVJV
6HQGHU+RS

3HUFHQWDJHRIRXWERXQGPHVVDJHVVHQWWKDWZHUH
WUDQVPLWWHGE\7/6EHWZHHQ\RXUPDLOVHUYHUDQGWKH
PHVVDJHVHFXULW\VHUYLFH

7/6E\WHV
6HQGHU+RS

3HUFHQWDJHRIRXWERXQGGDWDWKDWZDVWUDQVPLWWHGE\
7/6EHWZHHQ\RXUPDLOVHUYHUDQGWKHPHVVDJHVHFXULW\
VHUYLFH

7/6PVJV
5HFLSLHQW+RS

1XPEHURIRXWERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHGE\
7/6EHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHDQGWKH
UHFLSLHQW

7/6E\WHV
5HFLSLHQW+RS

'DWDVL]HRIRXWERXQGPHVVDJHVWKDWZHUHWUDQVPLWWHG
E\7/6EHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHDQGWKH
UHFLSLHQW

7/6PVJV
5HFLSLHQW+RS

3HUFHQWDJHRIRXWERXQGPHVVDJHVVHQWWKDWZHUH
WUDQVPLWWHGE\7/6EHWZHHQWKHPHVVDJHVHFXULW\
VHUYLFHDQGWKHUHFLSLHQW

7/6E\WHV
5HFLSLHQW+RS

3HUFHQWDJHRIRXWERXQGGDWDWKDWZDVWUDQVPLWWHGE\
7/6EHWZHHQ\RXUPDLOVHUYHUDQGWKHPHVVDJHVHFXULW\
VHUYLFH

3ROLF\(QIRUFHG7/6E\'RPDLQ ,QERXQG2XWERXQG
%\GRPDLQWKHQXPEHUDQGVL]HRIPHVVDJHVWUDQVPLWWHGE\3ROLF\(QIRUFHG7/6
WKDWSDVVHGWKURXJKWKHPHVVDJHVHFXULW\VHUYLFH



)LHOG

'HVFULSWLRQ

'RPDLQ

'RPDLQRIWKHUHFLSLHQW LQERXQG RUVHQGHU RXWERXQG

0VJV

7RWDOQXPEHURIPHVVDJHVWKDWSDVVHGWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFH

0VJV%\WHV

7RWDOVL]HRIPHVVDJHVWKDWSDVVHGWKURXJKWKHPHVVDJH
VHFXULW\VHUYLFH

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7URXEOHVKRRWLQJ5HSRUWV
5HSRUWGDWDVHHPVWREHRXWGDWHG:K\GRHVQWWKHUHSRUWVKRZGDWDIURP
WRGD\"

5HSRUWGDWDLVEDVHGRQGDWDIURPWKHSUHYLRXVGD\7KHUHSRUWVKRZQLVWKHODWHVW
UHSRUWDYDLODEOH*HQHUDOO\UHSRUWVIRUWKHSUHYLRXVGD\DUHDYDLODEOHDURXQGQRRQ
RUHDUOLHU 3DFLILF7LPHWKHQH[WGD\7KHH[DFWWLPHRIDYDLODELOLW\IOXFWXDWHVZLWK
TXDQWLW\RIWUDIILFSURFHVVHG
:K\GRHVDGRPDLQVKRZXSLQDQRUJDQL]DWLRQUHSRUWZKHQWKDWGRPDLQLVQRW
ORFDWHGLQWKDWRUJDQL]DWLRQ"

7KHUHLVDWOHDVWRQHDGGUHVVLQWKDWGRPDLQZKLFKLVDOLDVHGWRDSULPDU\XVHU
DFFRXQWWKDWLVLQWKHVHOHFWHGRUJDQL]DWLRQ
)RUH[DPSOH
7KHXVHUlegal@domain.comDQGdomain.comDUHUHJLVWHUHGLQWKH
RUJDQL]DWLRQ&RUSRUDWH
7KHXVHUlegal@domain.comKDVDQDOLDV legal@domain.net
domain.netLVUHJLVWHUHGLQDQRWKHURUJDQL]DWLRQ,QWHUQDO

4XDUDQWLQHGPHVVDJHVIRUlegal@domain.netFRXQWDVVWDWLVWLFVIRUWKH0HVVDJH
&HQWHURI legal@domain.comDQGWKHUHIRUHFRXQWWRZDUGVdomain.com
+RZFDQVWDWLVWLFVRQIDOVHO\TXDUDQWLQHGHPDLOVEHGHWHUPLQHG"

$QRUJDQL]DWLRQ
V6SDPE\$FFRXQWUHSRUWVKRZVWRWDOVRQWKHQXPEHURI
PHVVDJHVGHOLYHUHGIURPHDFKXVHU
V0HVVDJH&HQWHU7KHWRWDOVLQFOXGHERWK
IDOVHO\TXDUDQWLQHGHPDLOVDQGMXQNHPDLOVZKLFKDXVHUZDQWVGHOLYHUHG
 &OLFNWKH5HSRUWVWDE
 &OLFN6SDPE\$FFRXQWUHSRUW
 /RRNDWWKH'HOLYHUHGIURP4XDUDQWLQHFROXPQ
 2SWLRQDOO\FOLFNWKH'RZQORDGOLQNLQWKHXSSHUULJKWKDQGFRUQHURIWKH
UHSRUWZLQGRZ
5HSRUWVZLOOVKRZDOOVWDWLVWLFVIRUWKHRUJDQL]DWLRQVEHQHDWKWKHVHOHFWHG
RUJDQL]DWLRQ
:KDWLVWKHGLIIHUHQFHEHWZHHQ0HVVDJHVDQG$FFRXQW0HVVDJHVLQUHSRUWV"

7KHUHPD\EHDGLIIHUHQFHEHWZHHQ0HVVDJHVDQG$FFRXQW0HVVDJHQXPEHUV
7KLVLVEHFDXVHWKH0HVVDJHVQXPEHULQFOXGHVDOOPHVVDJHVSDVVLQJWKURXJKWKH
V\VWHPWKDWDUHDFFHSWHGE\\RXUPDLOVHUYHUEXW$FFW0VJVRQO\FRXQWV
PHVVDJHVVHQWWRUHJLVWHUHGDFFRXQWVDQGDOLDVHV
(PDLOVSURFHVVHGXQGHUDFDWFKDOODFFRXQWDUHDOVRLQFOXGHGLQWKH$FFRXQW
0HVVDJHVQXPEHU

5HSRUWV



$Q\GLVFUHSDQFLHVVKRXOGDOOEHDFFRXQWVIRUZKLFKWKHUHFHLYLQJPDLOVHUYHUZLOO
UHWXUQDXVHUXQNQRZQHUURURUDFFRXQWVIRUZKLFKWKHPHVVDJHVHFXULW\
VHUYLFHDGPLQLVWUDWRUKDVVSHFLILFDOO\FKRVHQQRWWRDGGDQDFFRXQWDVVRFLDWHG
ZLWKWKHPHVVDJHVHFXULW\VHUYLFH
:KDWLVWKHGLIIHUHQFHEHWZHHQ%ORFNHG6HQGHUV %ORFNHG6HUYHUVLQ6SDP
5HSRUWV"

,QWKHUHSRUWV%ORFNHG6HQGHUVDUHPHVVDJHVTXDUDQWLQHGEHFDXVHWKHVSHFLILF
VHQGHUDGGUHVVZDVOLVWHGLQHLWKHUWKHXVHURURUJOHYHO%ORFNHG6HQGHUVOLVW
%ORFNHG6HUYHUVDUHPHVVDJHVTXDUDQWLQHGEHFDXVHWKHGRPDLQZDVOLVWHGLQD
%ORFNHG6HQGHUVOLVWQRWDVSHFLILFDGGUHVV
,GRQWKDYHLQERXQG&RQWHQW0DQDJHUFRQILJXUHG\HWLWLVDSSHDULQJRQWKH
5HSRUWVWDE:K\"

<RXKDYHRXWERXQG&RQWHQW0DQDJHUFRQILJXUHG,QERXQG&RQWHQW0DQDJHULV
LQFOXGHGZLWKRXWERXQG&RQWHQW0DQDJHUVRFRQILJXULQJRXWERXQG&RQWHQW
0DQDJHUFDXVHVLQERXQG&RQWHQW0DQDJHUWRDSSHDURQWKH5HSRUWVWDE7KLV
DSSOLHVWR$WWDFKPHQW0DQDJHUDVZHOO



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

0HVVDJH/RJ6HDUFK

&KDSWHU 

$ERXW0HVVDJH/RJ6HDUFK
$VWKHPHVVDJHVHFXULW\VHUYLFHSURFHVVHV\RXUPHVVDJHVGDWDDERXWWKHVH
PHVVDJHVLVFDSWXUHGDQGVWRUHGLQDORJ7KH0HVVDJH/RJ6HDUFKIHDWXUH
HQDEOHV\RXWRUXQVHDUFKHVRQWKLVGDWDXVLQJGLIIHUHQWFULWHULD<RXFDQWKHQ
YLHZWKHVHDUFKUHVXOWVDQGGULOOGRZQWRGHWDLOVDERXWVSHFLILFPHVVDJHV
8VH0HVVDJH/RJ6HDUFKWRWUDFNPHVVDJHVIRULQERXQGDQGRXWERXQGWUDIILF
DQGWRWUDFNDOOPHVVDJHVIRUDVSHFLILFVHQGHUUHFLSLHQWGRPDLQRU07$
DGGUHVV<RXFDQDOVRXVH0HVVDJH/RJ6HDUFKWRFRQILUPZKHWKHUDVSHFLILF
ILOWHUZDVWULJJHUHGE\DPHVVDJHDQGFRQILUPWKHGLVSRVLWLRQ,IQHFHVVDU\\RX
FDQODWHUDQDO\]HILOWHUVHWWLQJVWKDWPD\EHDIIHFWLQJWUDIILF
1RWH 0HVVDJH/RJ6HDUFKGDWDLVPDQDJHGDQGVWRUHGVHFXUHO\LQ*RRJOHGDWD

FHQWHUV$WWKLVWLPH0HVVDJH/RJ6HDUFKLVQRWRIIHUHGWRDFFRXQWVRQ6\VWHPV
)RUPRUHLQIRUPDWLRQVHH$ERXWWKH'DWDRQSDJH 
7RJHWVWDUWHGFOLFNWKH/RJ6HDUFKWDELQWKH$GPLQLVWUDWLRQ&RQVROH
<RXUDFFHVVWRWKH/RJ6HDUFKWDEGHSHQGVRQ\RXUDXWKRUL]DWLRQSULYLOHJHV
$FFHVVWR/RJ6HDUFKLVJUDQWHGLQLWLDOO\RQO\WRDGPLQLVWUDWRUVZKRKDYH
9LHZ 5HSRUWVSULYLOHJHV)RUPRUHLQIRUPDWLRQDERXW/RJ6HDUFKSULYLOHJHVZLWKLQ
\RXURUJDQL]DWLRQVHH$GPLQLVWUDWLYH3ULYLOHJHVIRU0HVVDJH/RJ6HDUFKRQ
SDJH 
,QWKLVFKDSWHU

5XQD/RJ6HDUFKRQSDJH 

/RJ6HDUFK)LHOGVRQSDJH 

&RPPRQ/RJ6HDUFK6FHQDULRVRQSDJH 

$ERXWWKH'DWD
1RWHWKHIROORZLQJDERXW/RJ6HDUFKGDWD

0HVVDJH/RJ6HDUFKGDWDLVDYDLODEOHZLWKLQDSSUR[LPDWHO\KRXUVRI
PHVVDJHSURFHVVLQJ VHQWRUGHOLYHUHGWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFH DQGPHVVDJHVUHPDLQLQWKHORJIRUDSSUR[LPDWHO\GD\V,I\RX
ZDQWWRVDYHVHDUFKUHVXOWVIRUODWHUDQDO\VLV\RXFDQH[SRUWDFVYILOH

$V\RXUPHVVDJHVDUHSURFHVVHGLQIRUPDWLRQDERXWWKHPHVVDJHVLV
FDSWXUHGDQGVWRUHGLQDORJEXWWKHPHVVDJHVHFXULW\VHUYLFHGRHVQRWVWRUH
FRSLHVRIWKHVHPHVVDJHV

7KHPD[LPXPQXPEHURIPHVVDJHVWKDWD/RJ6HDUFKTXHU\FDQUHWXUQLV
DSSUR[LPDWHO\4XHULHVWKDWUHWXUQPRUHWKDQWKLVOLPLWUHVXOWLQDQ
HUURUPHVVDJH,IWKLVRFFXUV\RXFDQUHILQH\RXUVHDUFKE\LQFOXGLQJ
DGGLWLRQDOFULWHULDIRUH[DPSOH\RXFDQVHDUFKERWKE\VHQGHUDQGUHFLSLHQW

/RJ6HDUFKGDWDIRU*RRJOH$SSV*PDLOPHVVDJHVLVFDSWXUHGIRUDOO
LQWUDGRPDLQPDLO1RWHWKDWVHSDUDWHPHVVDJH,'VZLOOEHORJJHGIRUHDFK
PHVVDJHLQD*PDLOFRQYHUVDWLRQ

/RJ6HDUFKGDWDLVPDQDJHGDQGVWRUHGVHFXUHO\LQ*RRJOHGDWDFHQWHUV)RU
PRUHLQIRUPDWLRQVHHWKH6HFXULW\DQG3ULYDF\KHOSFHQWHUDUWLFOH

7KH0HVVDJH/RJ6HDUFKIHDWXUHLVGLIIHUHQWIURPWKH7UDIILF$FWLYLW\/RJZKLFK
GLVSOD\VGDWDIRURXWJRLQJPHVVDJHVRQO\7KH7UDIILF$FWLYLW\/RJLQFOXGHVVRPH
ILHOGVZLWKVLPLODUQDPHVWRWKRVHDYDLODEOHZLWK/RJ6HDUFKDQGFRQWDLQVGDWD
IURPPLQXWHVSULRU6HH7UDIILF$FWLYLW\/RJ 2XWERXQG RQSDJH IRUPRUH
LQIRUPDWLRQ

$GPLQLVWUDWLYH3ULYLOHJHVIRU0HVVDJH/RJ6HDUFK
$GPLQLVWUDWRUVFDQXVH/RJ6HDUFKLIWKH\UHDVVLJQHG0RGLI\SULYLOHJHVIRUWKLV
IHDWXUH/RJ6HDUFKDFFHVVSULYLOHJHVDUHLQKHULWHGDXWRPDWLFDOO\E\
DGPLQLVWUDWRUVZKRKDYH9LHZ5HSRUWVSULYLOHJHVIRUWKHVDPHRUJDQL]DWLRQ,I\RX
ZDQWWRDGGRUUHPRYH/RJ6HDUFKSULYLOHJHVIRUDQDGPLQLVWUDWRUIROORZWKHVWHSV
EHORZ
7RVHWDGPLQLVWUDWRUSULYLOHJHVIRU/RJ6HDUFK

 )URPWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKH2UJVDQG8VHUVWDE
 &OLFNWKH$XWKRUL]DWLRQVOLQNRQWKHWDEEDU
 6HOHFWWKHRUJIURPWKH&KRRVH2UJSXOOGRZQOLVW
 &OLFNWKH/LVWEXWWRQ
 &OLFNWKH9LHZ(GLW3URILOHOLQNIRUDVSHFLILFXVHU
 6FUROOGRZQWRWKH2UJDQL]DWLRQ0DQDJHPHQWVHFWLRQRIWKHSDJH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 7RJUDQWDFFHVVWR/RJ6HDUFKVHOHFWWKH/RJ6HDUFKFKHFNER[LQWKH0RGLI\
FROXPQ&OHDUWKLVFKHFNER[LI\RXZDQWWRGLVDOORZDFFHVVIRUWKDWXVHU
1RWH)RUPRUHLQIRUPDWLRQDERXWVHWWLQJDFFHVVSULYLOHJHVLQWKH$GPLQLVWUDWLRQ

&RQVROHVHH'HVFULSWLRQVRI3ULYLOHJHVRQSDJH 

5XQD/RJ6HDUFK
)URPWKH/RJ6HDUFKWDELQWKH$GPLQLVWUDWLRQ&RQVROH\RXFDQUXQTXHULHV
EDVHGRQWKHIROORZLQJFULWHULD0DQ\ORJVHDUFKHVLQFOXGHWKHGDWHUDQJHVHQGHU
DQGRUUHFLSLHQWRQO\EXW\RXFDQDOVRQDUURZ\RXUVHDUFKE\VSHFLI\LQJLQERXQG
RURXWERXQGWUDIILFDVZHOODVWKHPHVVDJHGLVSRVLWLRQDQGRWKHUFULWHULD

'DWHUDQJH7KLVUDQJHFRUUHVSRQGVWRWKHWLPH]RQHIRUWKHRUJDQL]DWLRQLQ
ZKLFK\RXUHUXQQLQJWKHVHDUFK6HOHFWDGDWHUDQJHWKDWPDWFKHVWKHGDWH
DQGWLPHWKHPHVVDJHZDVVHQW<RXFDQXVHDGDWHUDQJHVXFKDVToday,
Yesterday, Last 7 days, or Last 30 Days
7KHWLPH]RQHIRUDQRUJDQL]DWLRQLVGLVSOD\HGDGMDFHQWWRWKHVHDUFKILHOGV
IRUH[DPSOH$PHULFD1HZB<RUN7KLVIRUPDWVSHFLILHVDFRXQWU\RUZRUOG
UHJLRQIROORZHGE\DVSHFLILFORFDWLRQZLWKLQWKDWUHJLRQ

)URP(QWHUWKHFRPSOHWHHPDLODGGUHVVRIWKHVHQGHUIRUH[DPSOH
angela@cuppamocha.com<RXFDQDOVRUXQDVHDUFKE\GRPDLQE\HQWHULQJ
WKHGRPDLQQDPHRIWKHVHQGHUIRUH[DPSOHcuppamocha.com

7R(QWHUWKHFRPSOHWHHPDLODGGUHVVRIWKHUHFLSLHQWIRUH[DPSOH
angela@cuppamocha.com<RXFDQHQWHUPXOWLSOHDGGUHVVHVLQWKLVILHOGDQG
\RXFDQVHDUFKE\GRPDLQE\HQWHULQJWKHGRPDLQQDPHRIWKHUHFLSLHQWIRU
H[DPSOHcuppamocha.com)RUPXOWLSOHHQWULHVSODFHDFRPPDRUVHPLFRORQ
EHWZHHQHDFKDGGUHVVRUGRPDLQIRUH[DPSOH
angela123@cuppamocha.com, dan456@cuppamocha.com,
jeff789@cuppamocha.com.

'LUHFWLRQ6SHFLILHVZKHWKHU\RXUVHDUFKLQFOXGHVLQERXQGRURXWERXQG
PHVVDJHV,I\RXOHDYHWKLVILHOGEODQN\RXUVHDUFKLQFOXGHVERWKLQERXQG
DQGRXWERXQG

'LVSRVLWLRQ1DUURZVWKHVHDUFKWRLQFOXGHRQO\PHVVDJHVWKDWZHUH
SURFHVVHGLQDVSHFLILFZD\DIWHUSDVVLQJWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFHILOWHUVIRUH[DPSOH4XDUDQWLQHG%RXQFHGRU(QFU\SWHG6HOHFWWKH
'LVSRVLWLRQIURPWKHGURSGRZQOLVW

0HVVDJH/RJ6HDUFK



6XEMHFW)LQG/RJ6HDUFKUHVXOWVE\HQWHULQJDQH[DFWRUSDUWLDOVXEMHFW
6HDUFKHVE\VXEMHFWDUHFDVHLQVHQVLWLYH1RQ$6&,,FKDUDFWHUVDUHQRW
VXSSRUWHGIRU6XEMHFWVHDUFKHV
1RWH)RUVHDUFKHVRQDSDUWLDOVXEMHFWWKHUHVXOWVRQO\PDWFKZKROHZRUGV
)RUH[DPSOHLIWKHVXEMHFWLVBasketball BracketWKHPHVVDJHZLOOQRW
DSSHDULQWKHUHVXOWVLI\RXVHDUFKRQWKHZRUGVEDOORUEDVNHW+RZHYHULI
\RXHQWHUWKHZRUGbasketballWKHPHVVDJHZLOODSSHDULQWKHUHVXOWV

6HQGHU07$6HQGHU,3DGGUHVV PDLOWUDQVIHUDJHQW 
&OLFN0RUHVHDUFKFULWHULDWRGLVSOD\WKLVILHOGDQGHQWHUDQXPHULFYDOXH
IRUH[DPSOH74.125.67.100

5HFLSLHQW07$5HFLSLHQW,3DGGUHVV PDLOWUDQVIHUDJHQW 
&OLFN0RUHVHDUFKFULWHULDWRGLVSOD\WKLVILHOGDQGHQWHUDQXPHULFYDOXH
IRUH[DPSOH74.125.67.100

8VHU,'8QLTXHQXPEHUIURPWKHPHVVDJHVHFXULW\VHUYLFHWKDWLGHQWLILHVWKH
VHQGHURIDQRXWERXQGPHVVDJHRUWKHUHFLSLHQWRIDQLQERXQGPHVVDJH $
XVHUVSULPDU\HPDLODGGUHVVFDQEHFKDQJHGEXWLWV,'DOZD\VUHPDLQVWKH
VDPH &OLFN0RUHVHDUFKFULWHULDWRGLVSOD\WKLVILHOG
7RORFDWHD8VHU,'ORJLQWRWKH$GPLQLVWUDWLRQ&RQVROH*RWR2UJVDQG
8VHUV!8VHUVDQGWKHQFOLFNWKHUHOHYDQWXVHUWRRSHQWKH8VHU2YHUYLHZ
SDJH7KH8VHU,'LVGLVSOD\HGLQWKH6XPPDU\ER[RQWKHULJKWVLGHRIWKH
SDJH
,PSRUWDQW:KHQUXQQLQJD/RJ6HDUFKHQWHUWKHV\VWHPQXPEHUDVZHOODV
WKH8VHU,')RUH[DPSOHLIWKHXVHUVRUJDQL]DWLRQLVRQ6\VWHPDQGWKH
8VHU,'LVHQWHUWKHIROORZLQJLQWKH8VHU,'ILHOG7-200029564



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

2UJ,'8QLTXHQXPEHUIURPWKHPHVVDJHVHFXULW\VHUYLFHWKDWLGHQWLILHVWKH
VHQGHUV2UJ,'IRUDQRXWERXQGPHVVDJHRUWKHUHFLSLHQWV2UJ,'IRUDQ
LQERXQGPHVVDJH&OLFN0RUHVHDUFKFULWHULDWRGLVSOD\WKLVILHOG
7RORFDWHDQ2UJ,'ORJLQWRWKH$GPLQLVWUDWLRQ&RQVROH*RWR2UJVDQG
8VHUV!2UJVDQGWKHQFOLFNWKHUHOHYDQWRUJDQL]DWLRQWRRSHQWKH
2UJDQL]DWLRQ0DQDJHPHQWSDJH7KH2UJDQL]DWLRQ,'LVGLVSOD\HGLQWKH
6XPPDU\ER[RQWKHULJKWVLGHRIWKHSDJH
,PSRUWDQW:KHQUXQQLQJD/RJ6HDUFKHQWHUWKHV\VWHPQXPEHUDVZHOODV
WKH2UJ,')RUH[DPSOHLIWKHRUJDQL]DWLRQLVRQ6\VWHPDQGWKH2UJ ,'LV
HQWHUWKHIROORZLQJLQWKH2UJ,'ILHOG7-100003947

&RQWHQW)LOWHU(QDEOHV\RXWRVHDUFKE\WKHQDPHRIWKH&RQWHQW0DQDJHU
ILOWHU6HDUFKHVRQERWKH[DFWDQGSDUWLDOWH[WDUHVXSSRUWHGDQGVHDUFKHVDUH
FDVHLQVHQVLWLYH

60730HVVDJH,' $JOREDOO\XQLTXHPHVVDJHLGHQWLILHUWKDWVJHQHUDWHGE\
WKHVHQGHURIDPHVVDJH,ISUHVHQWWKH60730HVVDJH,'LVORFDWHGLQWKH
PHVVDJHKHDGHU
1RWH7KH60730HVVDJH,'GLIIHUVIURPWKH0HVVDJH,'ZKLFKLVDXQLTXH
LGHQWLILHUVSHFLILFWRWKHPHVVDJHVHFXULW\VHUYLFH

)RUDGGLWLRQDOGHWDLOVDERXWWKHVHILHOGVDQGWKHLUSRVVLEOHYDOXHVVHH/RJ
6HDUFK)LHOGVRQSDJH )RUDGHVFULSWLRQRIW\SLFDOXVHVIRU0HVVDJH/RJ
6HDUFKVHH&RPPRQ/RJ6HDUFK6FHQDULRVRQSDJH 
1RWH7RUXQVHDUFKHVDQGYLHZVHDUFKUHVXOWVDQDGPLQLVWUDWRUPXVWUHFHLYH

DXWKRUL]DWLRQSULYLOHJHV,I\RXKDYHQRDFFHVVWRWKH/RJ6HDUFKWDELQWKH
$GPLQLVWUDWLRQ&RQVROHVHH$GPLQLVWUDWLYH3ULYLOHJHVIRU0HVVDJH/RJ6HDUFK
RQSDJH IRUPRUHLQIRUPDWLRQ

0HVVDJH/RJ6HDUFK



7RUXQD/RJ6HDUFK

 )URPWKH/RJ6HDUFKWDEFKRRVHDQRUJDQL]DWLRQIURPWKH&KRRVH2UJGURS
GRZQOLVWDWWKHWRSRIWKHSDJH
 6HOHFWDGDWHUDQJHWKDWPDWFKHVWKHGDWHDQGWLPHWKHPHVVDJHZDVVHQW
7KLVUDQJHFRUUHVSRQGVWRWKHWLPH]RQHIRUWKHRUJDQL]DWLRQLQZKLFK\RXUH
UXQQLQJWKHVHDUFK<RXFDQXVHDGDWHUDQJHVXFKDV7RGD\<HVWHUGD\
/DVWGD\VRU/DVW'D\V
7RHQWHUDGLIIHUHQWGDWHUDQJHFKRRVHWKH&XVWRPGDWHUDQJHRSWLRQDQG
HQWHUWKHGDWHDQGWLPHXVLQJWKHIROORZLQJIRUPDWRI\HDUPRQWKGDWH
2009/06/23 00:00

7RQDUURZWKHUDQJH\RXFDQDOVRW\SHWKHKRXUVPLQXWHVDQGVHFRQGVLQ
WKHDERYHIRUPDW
 )URPWKH/RJ6RXUFHGURSGRZQOLVWFKRRVH60730DLO)ORZ'HOLYHUHG
IURP4XDUDQWLQH'XDO'HOLYHU\RU5HVFDQQHU'HOLYHU\
 'HSHQGLQJRQWKHVHDUFKVFHQDULRHQWHUWKHVHQGHUVDGGUHVVLQWKH)URP
ILHOGHQWHUWKHUHFLSLHQWVDGGUHVVLQWKH7RILHOG<RXFDQDOVRHQWHUWKH
'LUHFWLRQDQG'LVSRVLWLRQRUHQWHUWKH6XEMHFWXVLQJERWKH[DFWDQGSDUWLDO
VHDUFKHV 6HH&RPPRQ/RJ6HDUFK6FHQDULRVRQSDJH  
 7RH[SDQGWKHVHDUFKFULWHULDFOLFN0RUHVHDUFKFULWHULD7KLVGLVSOD\V
DGGLWLRQDOILHOGV6HQGHU07$5HFLSLHQW07$8VHU,'2UJ,'&RQWHQW
)LOWHUDQG60730HVVDJH,'DQG'LVSRVLWLRQ)LOWHU
 &OLFN6HDUFKWRRSHQWKHVHDUFKUHVXOWVSDJH
,I\RXZDQWWRVDYHDFRS\RI\RXUVHDUFKUHVXOWVFOLFN([SRUW6HOHFWHGRU
([SRUW$OOWRGRZQORDGDFVYILOHWR\RXUFRPSXWHU
1RWH,QWKHKHDGLQJURZFOLFNDQGGUDJWKHHGJHVRIDFROXPQWRZLGHQLW
 7RYLHZGHWDLOVDERXWDVSHFLILFPHVVDJHFOLFNWKH0HVVDJH,'OLQNWRRSHQ
WKHPHVVDJHGHWDLOVSDJH H[DPSOHVKRZQEHORZ 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

1RWH7KH0HVVDJH,'LVDXQLTXHQXPEHUIRUWKHPHVVDJHVHFXULW\VHUYLFH

WKDWLGHQWLILHVDVSHFLILFPHVVDJH,WGLIIHUVIURPWKH60730HVVDJH,'
ZKLFKLVRIWHQIRXQGLQWKHPHVVDJHKHDGHU
7RYLHZPRUHGHWDLOVDERXWDVSHFLILFPHVVDJHUHFLSLHQWH[SDQGWKHURZIRU
WKDWUHFLSLHQW

)RUGHVFULSWLRQVDQGGHILQLWLRQVIRUHDFKRIWKHILHOGVLQWKHVHDUFKUHVXOWVVHH
/RJ6HDUFK)LHOGVRQSDJH 
)RULQVWUXFWLRQVRQFRPPRQVHDUFKVFHQDULRVZKHQXVLQJ/RJ6HDUFKVHH
&RPPRQ/RJ6HDUFK6FHQDULRVRQSDJH 
7REXLOG\RXURZQ/RJ6HDUFKTXHU\

 &OLFN0RUHVHDUFKFULWHULD
 7RVSHFLI\DGDWHUDQJHVHOHFWDUDQJHIURPWKHGURSGRZQPHQX
 (QWHUVHDUFKVWULQJVE\FOLFNLQJWKH%XLOGP\TXHU\FKHFNER[DQGHQWHULQJ
NH\VZLWKWKHIROORZLQJIRUPDWXVLQJFRPPDVRUVHPLFRORQVWRVHSDUDWHNH\
YDOXHSDLUV
From:jeffsmith@ez4utech.com,Disposition:delivered

 &OLFN6HDUFKWRRSHQWKHVHDUFKUHVXOWVSDJH
<RXFDQDOVRXVH$1'25RU127WRVHSDUDWHWKHNH\YDOXHSDLUV$1'25
DQG127DUHFDVHVHQVLWLYH PXVWEHW\SHGZLWKDOOFDSLWDOOHWWHUV DQG\RXPXVW
LQVHUWDVSDFHERWKEHIRUHDQGDIWHU7KHWRDQGIURPLQ\RXUTXHU\DUHQRW
FDVHVHQVLWLYH
1RWHWKDW\RXFDQUXQDTXHU\WKDWFRPELQHV127ZLWK$1'KRZHYHU\RXFDQQRW
UXQDTXHU\WKDWFRPELQHV127ZLWK25

0HVVDJH/RJ6HDUFK



([DPSOHV
to:jeffsmith@ez4utech.com AND from:janesmith@ez4utech.com
To:jeffsmith@ez4utech.com OR To:janesmith@ez4utech.com

127LVXVHIXOZKHQ\RXZDQWWRHOLPLQDWHDVSHFLILFHPDLODGGUHVV6HQGHU07$
RU5HFLSLHQW07$IURPWKHVHDUFKUHVXOWV:LWKWKHIROORZLQJTXHU\DOOUHFLSLHQWVLQ
WKHRUJDQL]DWLRQDUHLQFOXGHGLQWKHVHDUFKH[FHSWIRUMDQHVPLWK#H]XWHFKFRP
NOT to:janesmith@ez4utech.com

/RJ6HDUFK)LHOGV
7KHIROORZLQJWZRWDEOHV6HDUFK5HVXOWV3DJHDQG0HVVDJH'HWDLOV3DJH
GHVFULEHWKHILHOGVDQGYDOXHVGLVSOD\HGLQWKH/RJ6HDUFKUHVXOWV

6HDUFK5HVXOWV3DJH
7KHIROORZLQJILHOGVDUHGLVSOD\HGZKHQ\RXUXQD/RJ6HDUFKTXHU\1RWHWKDWWKH
ILHOGVDUHDUUDQJHGLQDOSKDEHWLFDORUGHUEHORZEXWWKH\DSSHDULQWKH/RJ6HDUFK
UHVXOWVLQDGLIIHUHQWRUGHU
1RWH,I\RXKDYHDFFHVVWRDPHVVDJHDQGZDQWWRGHWHUPLQHZK\DPHVVDJH

ZDVTXDUDQWLQHRUGHOLYHUHGLWPD\EHIDVWHUWRXVHWKH0HVVDJH+HDGHU
$QDO\]HU
)LHOG

'HVFULSWLRQDQG9DOXHV

'DWH

'HVFULSWLRQ'DWHDQGWLPHWKHPHVVDJHZDV
VHQWEDVHGRQWKHWLPH]RQHRIWKHRUJDQL]DWLRQ
IURPZKLFKWKHDGPLQLVWUDWRUUDQWKHVHDUFK7KH
GDWHIROORZVDKRXUFORFNIRUPDWRI\HDUPRQWK
GD\KRXUPLQXWH
([DPSOH2009/09/23 13:23

'LUHFWLRQ

'HVFULSWLRQ,QGLFDWHVZKHWKHUWKHPHVVDJHZDV
VHQWLQERXQGRURXWERXQG
9DOXHV,QERXQGRU2XWERXQG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQDQG9DOXHV

'LVSRVLWLRQ

'HVFULSWLRQ6SHFLILHVKRZWKHPHVVDJHZDV
SURFHVVHGDIWHUSDVVLQJWKURXJKWKHPHVVDJH
VHFXULW\VHUYLFHILOWHUV)RUH[DPSOHPHVVDJHVFDQ
EHERXQFHGEDFNWRWKHVHQGHUGHOHWHGZLWKQR
UHWXUQPHVVDJHRUSODFHGLQD4XDUDQWLQH0XOWLSOH
GLVSRVLWLRQVFDQDSSO\WRDPHVVDJH
([DPSOHDelivered,Archived
3RVVLEOHYDOXHV
%ODQNYDOXH0HVVDJHGLGQRWWULJJHUDQ\ILOWHUV
$GPLQ4XDUDQWLQHG0HVVDJHZDVUHGLUHFWHGWR
DQDGPLQLVWUDWRUVTXDUDQWLQH1RWH7KHPHVVDJH
VHFXULW\VHUYLFHGRHVQRWORJZKHWKHURUQRWD
PHVVDJHZDVGHOLYHUHGIURPTXDUDQWLQH
$UFKLYHG0HVVDJHZDVVWRUHGLQ\RXUDUFKLYHE\
WKH0HVVDJH$UFKLYLQJVHUYLFH
%FF4XDUDQWLQH0HVVDJHZDVUHGLUHFWHGWR
DQRWKHUXVHULQWKHPHVVDJHVHFXULW\VHUYLFH
DSSOLHVRQO\WR$WWDFKPHQW0DQDJHU 
%ODFNKROH0HVVDJHZDVGLVFDUGHGZLWKQR
QRWLILFDWLRQWRWKHVHQGHURUUHFLSLHQW
%RXQFHG0HVVDJHZDVUHWXUQHGWRVHQGHUGXHWR
$WWDFKPHQW0DQDJHU&RQWHQW0DQDJHUVSDPRU
YLUXVILOWHUV
'HOLYHUHG0HVVDJHZDVVHQWWRWKHUHFLSLHQWV
LQER[
(QFU\SWHG2XWERXQGPHVVDJHZDVHQFU\SWHG
XVLQJ0HVVDJH(QFU\SWLRQ
/RJ2QO\7KHPHVVDJHVHFXULW\VHUYLFHGHOLYHUHG
WKHPHVVDJHZLWKRXWDFWLQJRQWKH&RQWHQW
0DQDJHUILOWHUFRQGLWLRQ
4XDUDQWLQHG$VXVSLFLRXVPHVVDJHZDVSODFHG
LQDTXDUDQWLQH1RWH7KHPHVVDJHVHFXULW\
VHUYLFHGRHVQRWORJZKHWKHURUQRWDPHVVDJHZDV
GHOLYHUHGIURPTXDUDQWLQH
5HLQMHFWHG)RURXWERXQGPHVVDJHVWKLVPD\
LQGLFDWHZK\DPHVVDJHZDVGHOD\HG
6SRROHG0HVVDJHZDVVWRUHGIRUODWHUUHOHDVH
XQWLOVHUYHURUQHWZRUNSUREOHPVZHUHVROYHG1RWH
7KHPHVVDJHVHFXULW\VHUYLFHGRHVQRWORJZKHWKHU
RUQRWDPHVVDJHZDVXQVSRROHG

0HVVDJH/RJ6HDUFK



)LHOG

'HVFULSWLRQDQG9DOXHV

'LVSRVLWLRQ FRQW

7DJ$QG'HOLYHUHG7KHPHVVDJHVHFXULW\VHUYLFH
GHOLYHUVWKHPHVVDJHZLWKRXWDFWLQJRQWKHILOWHU
FRQGLWLRQVKRZQLQWKHPHVVDJHKHDGHU VSDPDQG
YLUXVILOWHULQJ 
=HUR+RXU,QERXQGPHVVDJHZDVSODFHGLQWKH
(DUO\'HWHFWLRQ4XDUDQWLQH 3HQGLQJWDE LQWKH
0HVVDJH&HQWHU1RWH7KHPHVVDJHVHFXULW\
VHUYLFHGRHVQRWORJWKHUHVXOWRIWKHHDUO\GHWHFWLRQ
TXDUDQWLQHLQRWKHUZRUGVZKHWKHURUQRWWKH
PHVVDJHZDVGHOLYHUHGIURPTXDUDQWLQHRU
SURFHVVHGDVYLUXVLQIHFWHG

)URP

7KHIXOOVHQGHUHPDLODGGUHVV
([DPSOHmatthew@ez4utech.com

0HVVDJH,'

'HVFULSWLRQ8QLTXHQXPEHUIRUWKHPHVVDJH
VHFXULW\VHUYLFHWKDWLGHQWLILHVDVSHFLILFPHVVDJH
&OLFNWKH0HVVDJH,'OLQNLQWKHVHDUFKUHVXOWVWR
YLHZGHWDLOHGUHVXOWVIRUDVSHFLILFPHVVDJH
9DOXHVQXPHULFYDOXH
([DPSOH28333777840509347820947
1RWH7KLVLVGLIIHUHQWIURPWKH60730HVVDJH,'
ZKLFKLVGHVFULEHGEHORZ

5HFLSLHQW07$

5HFLSLHQW,3DGGUHVV PDLOWUDQVIHUDJHQW
([DPSOH74.125.67.100

6HQGHU07$

6HQGHU,3DGGUHVV PDLOWUDQVIHUDJHQW
([DPSOH74.125.67.100

60730HVVDJH,'

'HVFULSWLRQ$JOREDOO\XQLTXHPHVVDJHLGHQWLILHU
WKDWVVRPHWLPHVJHQHUDWHGE\WKHVHQGHURID
PHVVDJH,ISUHVHQWWKLV,'LVORFDWHGLQWKH
PHVVDJHKHDGHU
([DPSOH
5167e01c8da753$71acd4c0$c0a800a3a@qandl

1RWH7KLVLVGLIIHUHQWIURPWKH0HVVDJH,'ZKLFK
LVGHVFULEHGDERYH
6XEMHFW

'HVFULSWLRQ6XEMHFWRIWKHPHVVDJHWKDWV
GLVSOD\HGLQWKHVHDUFKUHVXOWV
([DPSOHstaff meeting

7R

7KHIXOOUHFLSLHQWHPDLODGGUHVV
([DPSOHmary@cuppamocha.com



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

0HVVDJH'HWDLOV3DJH
7KHIROORZLQJDGGLWLRQDOILHOGVDQGYDOXHVDUHGLVSOD\HGZKHQ\RXFOLFND
0HVVDJH ,'OLQNRQWKHVHDUFKUHVXOWVSDJH7KHVHUHVXOWVDUHVSHFLILFWRDQ
LQGLYLGXDOPHVVDJH1RWHWKDWWKHILHOGVDUHDUUDQJHGLQDOSKDEHWLFDORUGHUEHORZ
EXWWKH\DSSHDULQWKH/RJ6HDUFKUHVXOWVLQDGLIIHUHQWRUGHU
)LHOG

'HVFULSWLRQDQG9DOXHV

$UFKLYH$FWLRQ

6SHFLILHVZKHWKHUDPHVVDJHZDVDUFKLYHGQRUPDOO\
ERXQFHGRULJQRUHGEODFNKROHG VLOHQWO\GURSSHG 
9DOXHV
%ODFNKROHG
%RXQFHG
1RUPDO

$UFKLYH,QIR

'HVFULSWLRQ5HDVRQIRUWKH$UFKLYH$FWLRQLIWKH
PHVVDJHZDVQRWDUFKLYHGQRUPDOO\,IWKHPHVVDJH
ZDVDUFKLYHGQRUPDOO\WKLVILHOGLVOHIWEODQNLQPRVW
FDVHV
9DOXHV
%DG,S7KHPHVVDJHZDVVHQWIURPDQ,3DGGUHVV
RXWVLGHRIWKH,3UDQJHLQ\RXU0HVVDJH$UFKLYLQJ
MRXUQDOLQJFRQILJXUDWLRQ
%DG-RXUQDO7KHPHVVDJHGRHVQRWXVHWKH
FRUUHFWMRXUQDOLQJIRUPDW
1R$UF8VHUV7KHPHVVDJHLVQRWDGGUHVVHGWRDQ\
XVHUVZKREHORQJWRRUJVIRUZKLFK0HVVDJH
$UFKLYLQJLVWXUQHGRQ

0HVVDJH/RJ6HDUFK



)LHOG

'HVFULSWLRQDQG9DOXHV

$UFKLYH6RXUFH

'HVFULSWLRQ7KHVRXUFHRIWKHDUFKLYHGPHVVDJH
IRUH[DPSOHIURPPDLOIORZRUIURP([FKDQJH
MRXUQDOV
9DOXHV
'RPLQR'RPLQRMRXUQDODUFKLYLQJ
([FKDQJHN([FKDQJHMRXUQDODUFKLYLQJ
([FKDQJHN([FKDQJHMRXUQDODUFKLYLQJ
([FKDQJHNWQHI([FKDQJHMRXUQDO
DUFKLYLQJ 71()IRUPDW 
0DLOIORZ8QMRXUQDOHGPHVVDJHEHWZHHQDXVHURU
XVHUVLQDQRUJDQL]DWLRQIRUZKLFKDUFKLYLQJLV
HQDEOHG7KLVUHIHUVWR,QERXQGDQG2XWERXQG
PDLOIORZDUFKLYLQJ
5HDUFKLYH0HVVDJHZDVDGGHGWR\RXU0HVVDJH
$UFKLYHWKURXJKWKH3RVWLQL5HDUFKLYLQJVHUYLFH D
SURIHVVLRQDOVHUYLFH 

$WWDFKPHQW5HVXOW

'HVFULSWLRQ,QGLFDWHVWKH$WWDFKPHQW0DQDJHU
GLVSRVLWLRQ
9DOXHV
%&&4XDUDQWLQH%OLQGFDUERQFRS\RIPHVVDJH
ZDVVHQWWR$WWDFKPHQW0DQDJHUVGHVLJQDWHG
TXDUDQWLQH7KHPHVVDJHLVGHOLYHUHGLWWRWKH
LQWHQGHGUHFLSLHQWLILWPDNHVLWWKURXJKWKHUHPDLQLQJ
ILOWHUV
(55257KHILOHDWWDFKHGYLRODWHVRXUHPDLO
SROLF\0HVVDJHZDVERXQFHGDQGUHWXUQHGWRWKH
VHQGHU,IDFXVWRPPHVVDJHZDVVHWXSIRUWKLVHUURU
WKHFXVWRPPHVVDJHLVGLVSOD\HG
3DVVHG0HVVDJHZDVGHOLYHUHGZLWKRXWWULJJHULQJ
DQ\$WWDFKPHQW0DQDJHUILOWHUV
4XDUDQWLQHG0HVVDJHZDVVHQWWR$WWDFKPHQW
0DQDJHUVGHVLJQDWHGTXDUDQWLQHDQGZDVQRW
GHOLYHUHGWRWKHXVHU
8VHU4XDUDQWLQH0HVVDJHZDVSODFHGLQWKHXVHU
V
0HVVDJH&HQWHUTXDUDQWLQH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQDQG9DOXHV

$WWDFKPHQW6HQGHU
$SSURYHG

'HVFULSWLRQ$Q$WWDFKPHQW0DQDJHUILOWHUZDV
WULJJHUHGEXWWKHPHVVDJHZDVDOORZHGWKURXJK
EHFDXVHRIDQDSSURYHGVHQGHUOLVW
9DOXHV
5HFLSLHQW0HVVDJHZDVDOORZHGWKURXJKEHFDXVH
RIDQDSSURYHGPDLOLQJOLVW
6HQGHU2UJ0HVVDJHZDVDOORZHGWKURXJK
EHFDXVHRIDQRUJOHYHODSSURYHGVHQGHU
6HQGHU8VHU0HVVDJHZDVDOORZHGWKURXJK
EHFDXVHRIDXVHUOHYHODSSURYHGVHQGHU

$WWDFKPHQW6HWWLQJ

,QGLFDWHVZKHWKHUVFDQQLQJIRUDQDWWDFKPHQWILOWHU
ZDV2QRUZKHWKHUDQDWWDFKPHQWILOWHUZDV1RW
8VHG
,I1RW8VHGLVGLVSOD\HGRQHRIWKHIROORZLQJLVWUXH

$WWDFKPHQW0DQDJHUZDVWXUQHGRII

7KHUHZDVQRDWWDFKPHQWLQWKHPHVVDJH

7KHPHVVDJHZDVTXDUDQWLQHGRUSURFHVVHGE\
YLUXVRUVSDPILOWHUVZKLFKRYHUULGHWKH
$WWDFKPHQW0DQDJHUILOWHU

0HVVDJH/RJ6HDUFK



)LHOG

'HVFULSWLRQDQG9DOXHV

$WWDFKPHQW7\SH

'HVFULSWLRQ7\SHRIDWWDFKPHQWWKDWWULJJHUHGDQ
$WWDFKPHQW0DQDJHUILOWHU
9DOXHV
%ORFNHG)LOH([WHQVLRQ)LOHIRUPDWVOLVWHGLQ
&XVWRP)LOH7\SHV
&RPSUHVVHG)LOHV)LOHIRUPDWVVXFKDV]LSDQG
WDU
([HFXWDEOH&RQWHQW([HFXWDEOHILOHIRUPDWVVXFK
DVH[HDVSDQGYEV
0XOWLPHGLD0RYLHILOPDQGYLGHRIRUPDWVVXFKDV
DYLZPYDQGPSJ
0XVLF)LOHIRUPDWVVXFKDVPSDQGZDY
,PDJHV)LOHIRUPDWVVXFKDVMSJJLIDQGEPS
2IILFH3URGXFWLYLW\&RPPRQRIILFHDQG
SURGXFWLYLW\ILOHVVXFKDVGRFDQG[OV
2WKHU)LOHIRUPDWVQRWLQFOXGHGLQWKHDERYH
FDWHJRULHV
1RWH)RUDFRPSOHWHOLVWRIWKHILOWHUILOHW\SHV

GHVFULEHGDERYHORJLQWRWKH$GPLQLVWUDWLRQ
&RQVROHRSHQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJH
IRUDQ\RUJDQL]DWLRQFOLFN$WWDFKPHQW0DQDJHUFOLFN
(GLWDQGWKHQFOLFNWKHOLQNVWRDQ\RIWKHILOHW\SHV
VXFKDV([HFXWDEOHVRU&RPSUHVVHG)LOHV )RU
PRUHLQIRUPDWLRQVHH $WWDFKPHQW0DQDJHURQ
SDJH  
%&&,'

7KLVLVWKHXVHU,'RIDQDGPLQLVWUDWRUDFFRXQWIRUD
%&&TXDUDQWLQH,ID%&&,'LVGLVSOD\HGWKH
PHVVDJHZDVGHOLYHUHGWRWKHUHFLSLHQWDQGDEOLQG
FDUERQFRS\ZDVDOVRVHQWWRDQDGPLQTXDUDQWLQH
9DOXHV\VWHPQXPEHUIROORZHGE\WKH
DGPLQLVWUDWRUVXVHU,'
([DPSOH7-206340783



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQDQG9DOXHV

&05HVXOW

,QGLFDWHVWKH&RQWHQW0DQDJHUGLVSRVLWLRQ
9DOXHV
$SSURYHG0HVVDJHZDVGHOLYHUHGWRWKHUHFLSLHQW
RQO\RULWZDVGHOLYHUHGERWKWRWKHUHFLSLHQWDQGWR
DQDGPLQTXDUDQWLQHRUXVHUTXDUDQWLQH
%ODFNKROH'LVFDUGVGHOHWHVWKHPHVVDJHZLWKQR
QRWLILFDWLRQWRWKHVHQGHURUUHFLSLHQW
(55257KLVPHVVDJHYLRODWHVRXUHPDLO
SROLF\0HVVDJHZDVERXQFHGDQGUHWXUQHGWRWKH
VHQGHU,IDFXVWRPL]HGPHVVDJHZDVVHWXSIRUWKLV
HUURUWKHFXVWRPPHVVDJHLVGLVSOD\HG
3DVVHG&RQWHQW0DQDJHUILOWHUVZHUHQRWWULJJHUHG
E\WKHPHVVDJH
4XDUDQWLQH0HVVDJHZDVVHQWWRWKHDGPLQLVWUDWRU
TXDUDQWLQH
8VHU4XDUDQWLQH0HVVDJHZDVVHQWWRWKH
UHFLSLHQWVTXDUDQWLQHDQGRUDQRWKHUXVHUV
TXDUDQWLQH

&RPPHUFH6FRUH

6SHFLDORIIHUVSDPILOWHU VHH6SDP6FRUHVRQ
SDJH DQG(QDEOHDQG$GMXVW6SDP)LOWHUVRQ
SDJH  

&RQWHQW)LOWHU

7KHQDPHRIWKH&RQWHQW0DQDJHUILOWHUWKDWZDV
WULJJHUHGE\WKHPHVVDJH

&RQWHQW6HQGHU
$SSURYHG

$&RQWHQW0DQDJHUILOWHUZDVWULJJHUHGEXWWKH
PHVVDJHZDVDOORZHGWKURXJKEHFDXVHWKHVHQGHU
ZDVRQWKHUHFLSLHQW
VDSSURYHGVHQGHUOLVW

&XVWRPHU,'

6\VWHPQXPEHUSOXVXQLTXHLGHQWLILHUIRUHDFK
PHVVDJHVHFXULW\VHUYLFHFXVWRPHU<RXFDQILQGWKLV
QXPEHULQWKH$GPLQLVWUDWLRQ&RQVROHDWWKHDFFRXQW
OHYHORUJDQL]DWLRQ
([DPSOH7-1000003708

0HVVDJH/RJ6HDUFK



)LHOG

'HVFULSWLRQDQG9DOXHV

'LVSRVLWLRQ)LOWHU

'HVFULSWLRQ'LVSOD\VZKLFKILOWHUVHWWKHILQDO
GLVSRVLWLRQRIWKHPHVVDJH
([DPSOH,IWKHILQDOGLVSRVLWLRQRIDPHVVDJHLV
4XDUDQWLQHGDQGLIDVSDPILOWHUFDXVHGWKLV
GLVSRVLWLRQWKHQWKH'LVSRVLWLRQILHOGZLOOGLVSOD\
Quarantined

7KH'LVSRVLWLRQ)LOWHUILHOGZLOOGLVSOD\
Spam Filtering

9DOXHV
$WWDFKPHQW0DQDJHU)LOWHUVPHVVDJHVEDVHGRQ
WKHVL]HRUILOHH[WHQVLRQRIDWWDFKPHQWV
%ODWDQW6SDP%ORFNLQJ$XWRPDWLFDOO\GHOHWHVPRVW
REYLRXVMXQNPHVVDJHV
&RQWHQW0DQDJHU6FDQVPHVVDJHVIRUVSHFLILF
FRQWHQWZRUGVSKUDVHVRUWH[WSDWWHUQVDQGWKHQ
WDNHVDQDFWLRQRQDQ\PHVVDJHVWKDWFRQWDLQWKDW
FRQWHQW
-RXUQDO$UFKLYLQJ$OOLQERXQGDQGRXWERXQG
PHVVDJHVDVZHOODVDOOLQWUDGRPDLQ LQWHUQDO 
PHVVDJHVDUHVHQWWR0HVVDJH$UFKLYLQJ
0HVVDJH6L]H)LOWHUVHWWLQJLQ$WWDFKPHQW0DQDJHU
1XOO6HQGHU)LOWHU6WRSVPHVVDJHVVXFKDVVSDP
UHODWHGQRQGHOLYHU\UHSRUWV 1'5V WKDWGRQRW
LQFOXGHDQ6073HQYHORSHVHQGHUDGGUHVV
2UJ%ORFNHG6HQGHU6HQGHULVRQWKH
RUJDQL]DWLRQV%ORFNHG6HQGHUVOLVW
2XWERXQG%RXQFH3URWHFWLRQ1'56HWWLQJWKDW
TXDUDQWLQHVRUEODFNKROHVXQGHOLYHUDEOHERXQFH
PHVVDJHVZKHQWKHUHLVQRUHFLSLHQWDFFRXQW
6H[XDOO\([SOLFLW$GXOWFRQWHQWVSDPILOWHU
6SDP)LOWHULQJ,GHQWLILHVPHVVDJHVZLWKVSDP
8VHU%ORFNHG6HQGHU6HQGHULVRQWKHXVHUV
%ORFNHG6HQGHUVOLVW
9LUXV)LOWHULQJ6FDQVPHVVDJHVDQGDWWDFKPHQWV
IRUYLUXVHV
('46FRUH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QWHUQDOVFRUHIURPWKHPHVVDJHVHFXULW\VHUYLFHV
DQWLYLUXVHQJLQH VHH/HYHOVRI3URWHFWLRQRQ
SDJH  

)LHOG

'HVFULSWLRQDQG9DOXHV

)LQDQFHVFRUH

)LQDQFLDOLQGXVWU\KHXULVWLFVILOWHU VHH6SDP
6FRUHVRQSDJH DQG(QDEOHDQG$GMXVW6SDP
)LOWHUVRQSDJH  

/HJDOVFRUH

/HJDOLQGXVWU\KHXULVWLFVVFRUH VHH6SDP6FRUHV
RQSDJH DQG(QDEOHDQG$GMXVW6SDP)LOWHUV
RQSDJH  

0HVVDJH6L]H

6L]HRIPHVVDJHLQ.%0%RU*%LQFOXGLQJ
DWWDFKPHQWV
([DPSOH11.29KB or 1.1 GB

0RQH\0DNLQJ6FRUH

)LOWHUIRUJHWULFKTXLFNVFKHPHV VHH6SDP
6FRUHVRQSDJH DQG(QDEOHDQG$GMXVW6SDP
)LOWHUVRQSDJH  

2UJ,'

8QLTXHQXPEHUIURPWKHPHVVDJHVHFXULW\VHUYLFH
WKDWLGHQWLILHVWKHVHQGHUV2UJ,'IRUDQRXWERXQG
PHVVDJHRUWKHUHFLSLHQWV2UJ,'IRUDQLQERXQG
PHVVDJH
7RORFDWHDQ2UJ,'ORJLQWRWKH$GPLQLVWUDWLRQ
&RQVROH*RWR2UJVDQG8VHUV!2UJVDQGWKHQ
FOLFNWKHUHOHYDQWRUJDQL]DWLRQWRRSHQWKH
2UJDQL]DWLRQ0DQDJHPHQWSDJH7KH2UJDQL]DWLRQ
,'LVGLVSOD\HGLQWKH6XPPDU\ER[RQWKHULJKWVLGH
RIWKHSDJH
9DOXHV\VWHPQXPEHUIROORZHGE\WKH2UJ,'
([DPSOH7-100003947

3ULPDU\$GGUHVV

)RUUHJLVWHUHGDQGFDWFKDOOXVHUVWKH3ULPDU\
$GGUHVVILHOGVSHFLILHVWKHDFWXDOXVHURUFDWFKDOO
DFFRXQWDGGUHVVFRUUHVSRQGLQJWRWKHXVHU,'ILHOG
QRWHWKDWFDWFKDOOLVDOHJDF\IHDWXUH 7KHSULPDU\
DGGUHVVZLOOGLIIHUIURPWKHPHVVDJHDGGUHVVLIWKH
UHFLSLHQWDGGUHVVLVDOLDVHG

0HVVDJH/RJ6HDUFK



)LHOG

'HVFULSWLRQDQG9DOXHV

3UR[\

'HVFULSWLRQ6SHFLILHVWKHSUR[\VHUYHUIRUWKH
PHVVDJHVHFXULW\VHUYLFHWKDWSURFHVVHGWKHLQERXQG
RURXWERXQGPHVVDJH
([DPSOHV
exprod8mx8
eu3sys200amx205

7KHSUR[\YDOXHFDQEHXVHGWRGHWHUPLQHWKH,3
DGGUHVVWKDWGHOLYHUHGWKHPHVVDJHWR\RXUVHUYHU
:KHQDPHVVDJHLVSURFHVVHGE\WKHPHVVDJH
VHFXULW\VHUYLFHWKHQDPHRIWKHSUR[\VHUYHULV
ORFDWHGLQWKHPHVVDJHKHDGHU+RZHYHULI\RXUH
XQDEOHWRORFDWHDVSHFLILFPHVVDJHGHVSLWHD
GLVSRVLWLRQRI'HOLYHUHG\RXOOQHHGWRVHDUFK\RXU
FRPSDQ\VPDLOVHUYHUHQYLURQPHQWWRORFDWHLW7KH
QDPHRIWKHSUR[\VHUYHUPD\EHXVHIXOLQILQGLQJWKLV
PHVVDJHLQ\RXUORJVDQGWURXEOHVKRRWLQJZKDW
KDSSHQHGWRLW
4XDUDQWLQH,'

7KHPHVVDJHZDVTXDUDQWLQHGLQDQDFFRXQWRWKHU
WKDQWKHUHFLSLHQWDFFRXQW
9DOXHV\VWHPQXPEHUIROORZHGE\WKHXVHU,'
([DPSOH7-206340783

5DFLDOO\,QVHQVLWLYH
VFRUH

5DFLDOO\LQVHQVLWLYHVSDPILOWHU VHH6SDP6FRUHV
RQSDJH DQG(QDEOHDQG$GMXVW6SDP)LOWHUV
RQSDJH  

5HFLSLHQW7/6

'HVFULSWLRQ6SHFLILHVZKHWKHUDPHVVDJHZDV
SURFHVVHGXVLQJWUDQVSRUWOD\HUVHFXULW\ 7/6 ,I
7/6LVRQWKLVILHOGDOVRVSHFLILHVZKHWKHUWKH7/6
ZDVSROLF\HQIRUFHGRUGRPDLQHQIRUFHG
)RUDQLQERXQGPHVVDJHWKLVUHIHUVWRWKH
FRQQHFWLRQEHWZHHQWKHPHVVDJHVHFXULW\VHUYLFH
VHUYHUDQG\RXUFRPSDQ\VPDLOVHUYHU)RUDQ
RXWERXQGPHVVDJHWKLVUHIHUVWRWKHFRQQHFWLRQ
EHWZHHQWKHPHVVDJHVHFXULW\VHUYLFHVHUYHUDQGWKH
UHFLSLHQW
VPDLOVHUYHU
9DOXHV
3(7/6E\GRPDLQ0HVVDJHZDVSURFHVVHGXVLQJ
3ROLF\(QIRUFHG7/6E\GRPDLQ
60730HVVDJHZDVSURFHVVHGYLD6073
7/60HVVDJHZDVSURFHVVHGYLD7/6HQFU\SWLRQ
)RUPRUHLQIRUPDWLRQVHH7UDQVSRUW/D\HU6HFXULW\
7/6 RQSDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQDQG9DOXHV

6HQGHU7/6

'HVFULSWLRQ6SHFLILHVZKHWKHUDPHVVDJHZDV
SURFHVVHGXVLQJWUDQVSRUWOD\HUVHFXULW\ 7/6 ,I
7/6LVRQWKLVILHOGDOVRVSHFLILHVZKHWKHUWKH7/6
ZDVSROLF\HQIRUFHGRUGRPDLQHQIRUFHG
)RUDQLQERXQGPHVVDJHWKLVUHIHUVWRWKH
FRQQHFWLRQEHWZHHQWKHVHQGHU
VPDLOVHUYHUDQGWKH
PHVVDJHVHFXULW\VHUYLFHVHUYHU)RUDQRXWERXQG
PHVVDJHWKLVUHIHUVWRWKHFRQQHFWLRQEHWZHHQ\RXU
FRPSDQ\VPDLOVHUYHUDQGWKHPHVVDJHVHFXULW\
VHUYLFHVHUYHU
9DOXHV
3(7/6E\GRPDLQ0HVVDJHZDVSURFHVVHGXVLQJ
3ROLF\(QIRUFHG7/6E\GRPDLQ
60730HVVDJHZDVVHQWYLD6073
7/60HVVDJHZDVVHQWYLD7/6HQFU\SWLRQ
)RUPRUHLQIRUPDWLRQVHH7UDQVSRUW/D\HU6HFXULW\
7/6 RQSDJH 

6HVVLRQ,'

,QWHUQDOQXPEHUIURPDOHJDF\IHDWXUHLQWKH
PHVVDJHVHFXULW\VHUYLFH7KLVWHPSRUDU\ILHOGLV
XVHGIRUWUDFNLQJ
([DPSOHac12781b763384629

6H[XDOO\([SOLFLW
VFRUH

6H[XDOO\H[SOLFLWVSDPILOWHU VHH6SDP6FRUHVRQ
SDJH DQG(QDEOHDQG$GMXVW6SDP)LOWHUVRQ
SDJH  

0HVVDJH/RJ6HDUFK



)LHOG

'HVFULSWLRQDQG9DOXHV

6SDP5HVXOW

'HVFULSWLRQ,QGLFDWHVWKHVSDPGLVSRVLWLRQ
9DOXHV
$SSURYHG0HVVDJHZDVDOORZHGWKURXJKEHFDXVH
RIDQDSSURYHGVHQGHU
%6%%ODFNKROH6SDP%ODFNKROHGGXHWREODWDQW
VSDPEORFNLQJ
%6%%RXQFH
(55250HVVDJH5HIXVHG0HVVDJHZDV
ERXQFHGGXHWREODWDQWVSDPEORFNLQJ,IDFXVWRP
PHVVDJHZDVVHWXSIRUWKLVHUURUWKHFXVWRP
PHVVDJHLVGLVSOD\HG
3DVVHG)RUZDUGHG VDPHDVGHOLYHUHG
4XDUDQWLQH%XON4XDUDQWLQHGGXHWRVSDPILOWHUV
4XDUDQWLQH2UJ%ORFNHG6HQGHU4XDUDQWLQHG
EHFDXVHRIDEORFNHGVHQGHUDWWKHRUJOHYHO
4XDUDQWLQH6H[XDOO\([SOLFLW4XDUDQWLQHG
EHFDXVHRIVH[XDOO\H[SOLFLWFRQWHQW
4XDUDQWLQH8VHU%ORFNHG6HQGHU4XDUDQWLQHG
EHFDXVHRIDEORFNHGVHQGHUDWWKHXVHUOHYHO

6SDP6FRUH

2YHUDOOVSDPVFRUH VHH6SDP6FRUHVRQSDJH 


DQG(QDEOHDQG$GMXVW6SDP)LOWHUVRQSDJH  

6SDP6HQGHU
$SSURYHG

'HVFULSWLRQ$VSDPILOWHUZDVWULJJHUHGEXWWKH
PHVVDJHZDVDOORZHGWKURXJKEHFDXVHRIDQ
DSSURYHGVHQGHU
9DOXHV
8VHU0HVVDJHZDVDOORZHGWKURXJKEHFDXVHRID
XVHUOHYHODSSURYHGVHQGHU
6HQGHU2UJ0HVVDJHZDVDOORZHGWKURXJK
EHFDXVHRIDQRUJOHYHODSSURYHGVHQGHU
5HFLSLHQW0HVVDJHZDVDOORZHGWKURXJKEHFDXVH
RIDQDSSURYHGPDLOLQJOLVW

6SDP6HWWLQJ

,QGLFDWHVZKHWKHUVFDQQLQJIRUDVSDPILOWHUZDV2Q
1RW8VHGRUVHWIRU7DJDQG'HOLYHU
,I7DJDQG'HOLYHUHGWKHPHVVDJHVHFXULW\VHUYLFH
GHOLYHUVWKHPHVVDJHZLWKRXWDFWLQJRQWKHILOWHU
FRQGLWLRQVKRZQLQWKHPHVVDJHKHDGHU DOORZVDQ
DGPLQLVWUDWRUWRWHVWDILOWHUSULRUWRPDNLQJLWIXOO\
DFWLYH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)LHOG

'HVFULSWLRQDQG9DOXHV

8VHU,'

'HVFULSWLRQ8QLTXHQXPEHUIURPWKHPHVVDJH
VHFXULW\VHUYLFHWKDWLGHQWLILHVWKHVHQGHURIDQ
RXWERXQGPHVVDJHRUWKHUHFLSLHQWRIDQLQERXQG
PHVVDJH$XVHUVSULPDU\HPDLODGGUHVVFDQEH
FKDQJHGEXWLWV,'DOZD\VUHPDLQVWKHVDPH
$8VHU,'LVXVHIXOIRUWUDFNLQJDXVHUHYHQZKHQ
WKH\KDYHPXOWLSOHDOLDVHV7RORFDWHD8VHU,'ORJLQ
WRWKH$GPLQLVWUDWLRQ&RQVROH*RWR2UJVDQG
8VHUV!8VHUVDQGWKHQFOLFNWKHUHOHYDQWXVHUWR
RSHQWKH8VHU2YHUYLHZSDJH7KH8VHU,'LV
GLVSOD\HGLQWKH6XPPDU\ER[RQWKHULJKWVLGHRIWKH
SDJH
9DOXHV\VWHPQXPEHUIROORZHGE\WKHXVHU,'
([DPSOH7-206340783

8VHU7\SH

,QGLFDWHVZKHWKHUDVHQGHURUUHFLSLHQWLVD
UHJLVWHUHGXVHUXQUHJLVWHUHGXVHURUFDWFKDOOXVHU D
OHJDF\IHDWXUH 

9LUXV1DPH

1DPHRIDQ\IRXQGYLUXV

0HVVDJH/RJ6HDUFK



&RPPRQ/RJ6HDUFK6FHQDULRV
7KHPRVWFRPPRQVHDUFKVFHQDULRVDUHSUHVHQWHGEHORZ(DFKVHFWLRQSUHVHQWV
DOLVWRIWKHTXHULHV\RXOOQHHGLQVWUXFWLRQVIRUUXQQLQJWKHVHDUFKHVDQGWLSVRQ
LQWHUSUHWLQJVHDUFKUHVXOWV

:KDWKDSSHQHGWRDQLQERXQGPHVVDJH"
&RPPRQDQVZHUVLQFOXGH

7KHPHVVDJHZDVGHOLYHUHGWRWKHUHFLSLHQWVHUYHU

7KHPHVVDJHZDVTXDUDQWLQHGRUERXQFHGE\DILOWHU

7KHVHQGHUFRQQHFWLRQPD\KDYHEHHQEORFNHGE\&RQQHFWLRQ0DQDJHU

7RWUDFNDQLQERXQGPHVVDJHIROORZWKHVHVWHSV

 )URPWKH/RJ6HDUFKWDEUXQWKHIROORZLQJTXHU\

(QWHUWKHVHQGHUVHPDLODGGUHVVLQWKH)URPILHOG

6HOHFW,QERXQGIRUWKH'LUHFWLRQ

6HOHFWDWLPHUDQJHWKDWPDWFKHVWKHWLPHWKHPHVVDJHZDVVHQW

&OLFN6HDUFK

1RWH<RXFDQQDUURZ\RXUVHDUFKE\DOVRLQFOXGLQJWKHUHFLSLHQWVHPDLODGGUHVV
WKH6HQGHU07$ ,3DGGUHVV DQGWKH'LVSRVLWLRQLQ\RXUTXHU\



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 2QWKHVHDUFKUHVXOWVSDJHORRNIRUWKHPHVVDJHDQGYLHZWKHUHVXOWVLQWKH
'LVSRVLWLRQFROXPQ

,I'HOLYHUHGWKHPHVVDJHSDVVHGVXFFHVVIXOO\WKURXJKWKHPHVVDJH
VHFXULW\VHUYLFH,IWKHPHVVDJHLVPLVVLQJ\RXOOQHHGWRVHDUFK\RXU
FRPSDQ\VPDLOVHUYHUHQYLURQPHQWWRORFDWHWKHPHVVDJH

,I4XDUDQWLQHGJRWRWKH4XDUDQWLQHDQGGHOLYHUWKHPHVVDJH,IWKH
PHVVDJHVWLOOGRHVQRWDUULYHIURPTXDUDQWLQHDIWHU\RXGHOLYHULWFRQWDFW
6XSSRUWWRWURXEOHVKRRWWKHFDXVH
1RWH,IDPHVVDJHZDVVHQWWR4XDUDQWLQH\RXFDQODWHUUHILQHILOWHULQJ
SROLFLHVWKDWPD\KDYHLQDGYHUWHQWO\PLVKDQGOHGWKHPHVVDJH6HH:K\
ZDVDPHVVDJHGHOLYHUHGRUTXDUDQWLQHG"RQSDJH 

,I%RXQFHGFOLFNWKH0HVVDJH,'OLQNLQWKHVHDUFKUHVXOWVWRYLHZ
PHVVDJHGHWDLOV)LOWHUVIRUVSDP&RQWHQW0DQDJHURU$WWDFKPHQW
0DQDJHUPD\KDYHEHHQWKHFDXVH,IQHFHVVDU\\RXFDQUHILQHILOWHULQJ
SROLFLHVLQWKH$GPLQLVWUDWLRQ&RQVROH VHH 6SDP)LOWHUVRQSDJH 
&RQWHQW0DQDJHURQSDJH DQG $WWDFKPHQW0DQDJHURQ
SDJH  

,IWKHPHVVDJHLVVWLOOQRWGLVSOD\HGLQWKHVHDUFKUHVXOWVIURPWKHRULJLQDO
TXHU\WKHVHQGHUFRQQHFWLRQPD\KDYHEHHQEORFNHGE\&RQQHFWLRQ
0DQDJHU DOWKRXJKWKHUHLVDQRWFXUUHQWO\D/RJ6HDUFKILHOGWKDW
LQGLFDWHVWKLVUHVXOWGLUHFWO\ 7KLVKDSSHQVZKHQDQLQFRPLQJPHVVDJH
IURPDVHQGHULVGURSSHGEHFDXVH&RQQHFWLRQ0DQDJHULGHQWLILHVWKH
VHQGHU PD\EHLQFRUUHFWO\ DVDPDOLFLRXVVHQGHU&RQWDFW6XSSRUWWR
FRQILUPWKHFDXVHRIWKHPLVVLQJPHVVDJHDQGWRWURXEOHVKRRW

:KDWKDSSHQHGWRDQRXWERXQGPHVVDJH"
&RPPRQDQVZHUVLQFOXGH

7KHPHVVDJHZDVGHOLYHUHGEXWPD\KDYHEHHQORVWZLWKLQWKHUHFLSLHQWV
QHWZRUN

7KHPHVVDJHPD\KDYHEHHQERXQFHGRUUHMHFWHGE\WKHUHFLSLHQWVQHWZRUN

7KHPHVVDJHPD\KDYHEHHQGHOD\HGGXHWRQHWZRUNLVVXHV

7KHPHVVDJHZDVTXDUDQWLQHGRUERXQFHGE\DILOWHU

7RWUDFNDQRXWERXQGPHVVDJHIROORZWKHVHVWHSV

 )URPWKH/RJ6HDUFKWDEUXQWKHIROORZLQJTXHU\

(QWHUWKHUHFLSLHQWVDGGUHVVLQWKH7RILHOG

6HOHFW2XWERXQGIRUWKH'LUHFWLRQ

6HOHFWDWLPHUDQJHWKDWPDWFKHVWKHWLPHWKHPHVVDJHZDVVHQW

&OLFN6HDUFK

0HVVDJH/RJ6HDUFK



 2QWKHVHDUFKUHVXOWVSDJHORRNIRUWKHPHVVDJHDQGYLHZWKHUHVXOWVLQWKH
'LVSRVLWLRQFROXPQ

,I'HOLYHUHGWKHPHVVDJHSDVVHGVXFFHVVIXOO\WKURXJKWKHPHVVDJH
VHFXULW\VHUYLFHDQGPD\EHORVWZLWKLQWKHUHFLSLHQWVQHWZRUN

,I%RXQFHGFOLFNWKH0HVVDJH,'OLQNWRYLHZPHVVDJHGHWDLOV2XWERXQG
ILOWHUVIRUVSDP&RQWHQW0DQDJHURU$WWDFKPHQW0DQDJHUPD\KDYH
EHHQWKHFDXVH,IQHFHVVDU\\RXFDQUHILQHILOWHULQJSROLFLHVLQWKH
$GPLQLVWUDWLRQ&RQVROH VHH 6SDP)LOWHUVRQSDJH  &RQWHQW
0DQDJHURQSDJH  $WWDFKPHQW0DQDJHURQSDJH DQG
&RQILJXULQJ,QERXQG6HUYHUVRQSDJH  

,I5HLQMHFWHGWKLVPHDQVWKHPHVVDJHZDVUHOD\HGEDFNWR\RXUVHUYHU
GXHWRDVHQGLQJHUURU5HLQMHFWLRQRFFXUVYHU\UDUHO\DQGPD\UHVXOWLQD
VOLJKWGHOLYHU\GHOD\

,IWKHPHVVDJHLVQRWGLVSOD\HGLQWKHVHDUFKUHVXOWVFRQWDFW6XSSRUWWR
WURXEOHVKRRWWKHLVVXH

:DVDPHVVDJHHQFU\SWHGRUDUFKLYHG"
7RFRQILUPZKHWKHURUQRWDPHVVDJHZDVHQFU\SWHGRUDUFKLYHGIROORZWKHVH
VWHSV

 )URPWKH/RJ6HDUFKWDEUXQWKHIROORZLQJTXHU\

(QWHUWKHVHQGHUVDGGUHVVLQWKH)URPILHOGDQGWKHUHFLSLHQWVDGGUHVV
LQWKH7RILHOG

6HOHFW,QERXQGRU2XWERXQGIRUWKH'LUHFWLRQ/HDYHWKLVILHOGEODQNWR
VHDUFKRQERWKLQERXQGDQGRXWERXQGPDLO

&OLFN6HDUFK

 2QWKHVHDUFKUHVXOWVSDJHYLHZWKHUHVXOWVLQWKH'LVSRVLWLRQFROXPQWRVHH
LIWKHGLVSRVLWLRQLV(QFU\SWHGRU$UFKLYHG
 ,I\HVFOLFNWKH0HVVDJH,'OLQNLQWKHIDUOHIWFROXPQWRYLHZWKHPHVVDJH
GHWDLOV)URPWKHPHVVDJHGHWDLOVSDJHYLHZWKHIROORZLQJILHOGV

,I(QFU\SWHGVHHWKH6HQGHU7/6DQG5HFLSLHQW7/6ILHOGVIRUPRUH
LQIRUPDWLRQ

,I$UFKLYHGVHHWKH$UFKLYH6RXUFH$UFKLYH$FWLRQDQG$UFKLYH,QIR
ILHOGVIRUPRUHLQIRUPDWLRQ

,ZDQWWRWUDFNPHVVDJHVIRUDVHQGHURUUHFLSLHQW
8VLQJ/RJ6HDUFK\RXFDQWUDFNDOOPHVVDJHVIRUDVHQGHURUUHFLSLHQWIRUD
VSHFLILFWLPHUDQJH<RXFDQXVHWKLVW\SHRIVHDUFKWRFRQILUPZKHWKHURUQRWDQ
LQWHQGHGUHFLSLHQWUHFHLYHGDVSHFLILFHPDLORU\RXFDQDOVRWUDFNWKHUHVXOWVIRUD
VSHFLILFVHQGHUWRPRQLWRUWKHWULJJHULQJRIDWWDFKPHQWDQGFRQWHQWILOWHUV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7RWUDFNDOOPHVVDJHVIRUDVHQGHURUUHFLSLHQWIROORZWKHVHVWHSV

 )URPWKH/RJ6HDUFKSDJHUXQWKHIROORZLQJTXHU\

(QWHUWKHVHQGHUVDGGUHVVLQWKH)URPILHOGDQGRUWKHUHFLSLHQWV
DGGUHVVLQWKH7RILHOG

6HOHFW,QERXQGRU2XWERXQGIRUWKH'LUHFWLRQ/HDYHWKLVILHOGEODQNWR
VHDUFKRQERWKLQERXQGDQGRXWERXQGPDLO

&OLFN6HDUFK

 2QWKHVHDUFKUHVXOWVSDJHYLHZWKHIROORZLQJILHOGV

9LHZWKH7RILHOGWRYLHZDFRPSOHWHOLVWRIUHFLSLHQWVIRUWKHVHQGHUV
PHVVDJHV

9LHZILOWHUILHOGVVXFKDV&RPPHUFH6FRUH)LQDQFH6FRUHRU/HJDO
6FRUHLI\RXZDQWGHWDLOVDERXWZKLFKILOWHUVPD\KDYHEHHQWULJJHUHGIRU
WKHVHQGHURUUHFLSLHQW

9LHZWKH&RQWHQW)LOWHUILHOGWRVHHLI&RQWHQW0DQDJHUILOWHUVZHUH
WULJJHUHG

9LHZWKH$WWDFKPHQW7\SHILHOGWRVHHLI$WWDFKPHQW0DQDJHUILOWHUVZHUH
WULJJHUHGIRUWKDWVHQGHURUUHFLSLHQW

5HVXOWVRIWKLVTXHU\ZLOOLQFOXGHDOOVXFFHVVIXOPHVVDJHVGHOLYHUHGE\DVHQGHURU
UHFHLYHGE\DUHFLSLHQWIRUWKHVSHFLILHGWLPHSHULRG
1RWH/RJ6HDUFKGDWDLVDYDLODEOHIRUDSSUR[LPDWHO\GD\V7RVDYHGDWDIRUD

VSHFLILFXVHURYHUDORQJHUWLPHSHULRG\RXFDQH[SRUWLWWR\RXUFRPSXWHU
RFFDVLRQDOO\&OLFN([SRUW$OORU([SRUW6HOHFWHGRQWKHVHDUFKUHVXOWVSDJH

,ZDQWWRWUDFNPHVVDJHVE\VXEMHFW
8VLQJ/RJ6HDUFK\RXFDQWUDFNDOOPHVVDJHVE\VXEMHFWIRUDVSHFLILFWLPH
UDQJH6HDUFKHVRQERWKH[DFWDQGSDUWLDOWH[WDUHVXSSRUWHGDVZHOODVSKUDVHV
ZLWKLQWKHWH[W6HDUFKHVDUHFDVHLQVHQVLWLYH)RUH[DPSOH\RXFDQILQGVHDUFK
UHVXOWVIRUDQHPDLOZLWKWKHIROORZLQJVXEMHFWOLQH1HZWLPHIRU6WDII0HHWLQJE\
XVLQJDQ\RIWKHIROORZLQJVHDUFKVWULQJVLQWKH6XEMHFWILHOG
New time for Staff Meeting
staff meeting
new time

1RWHWKDWQRQ$6&,,FKDUDFWHUVLQWKH6XEMHFWILHOGDUHFXUUHQWO\QRWVXSSRUWHG

:K\ZDVDPHVVDJHGHOLYHUHGRUTXDUDQWLQHG"
7KH/RJ6HDUFKWRROHQDEOHV\RXWRWUDFNPLVVLQJPHVVDJHVIRULQERXQGDQG
RXWERXQGWUDIILFRUWRWUDFNDOOPHVVDJHVIRUDVSHFLILFVHQGHUUHFLSLHQWGRPDLQ
RU,3DGGUHVV,QWKHVHDUFKUHVXOWV\RXFDQDOVRYLHZPHVVDJHGHWDLOVWRFRQILUP
ZKHWKHUVSHFLILFILOWHUVZHUHWULJJHUHGZKHQWKHPHVVDJHZDVVHQWDQGFRQILUP
WKHPHVVDJHGLVSRVLWLRQ 6HH/RJ6HDUFK)LHOGVRQSDJH IRUDGHILQLWLRQV
DQGGHVFULSWLRQVRIWKHGLIIHUHQWILHOGV

0HVVDJH/RJ6HDUFK



+RZHYHUWRDQDO\]HILOWHUVHWWLQJVDQGGHWHUPLQHWKHFDXVHRIDPHVVDJHEHLQJ
GHOLYHUHGRUTXDUDQWLQHG\RXOOQHHGWKH0HVVDJH+HDGHU$QDO\]HU7KH
PHVVDJHVHFXULW\VHUYLFHLQVHUWVFXVWRPWDJVLQWRWKHPHVVDJHKHDGHUVRI
SURFHVVHGHPDLO7KH+HDGHU$QDO\]HUXVHVWKHVHWDJVWRGHWHUPLQHZK\D
PHVVDJHZDVTXDUDQWLQHGRUDOORZHGWKURXJK

7URXEOHVKRRW/RJ6HDUFK
:K\DP,JHWWLQJQRUHVXOWVIURPP\/RJ6HDUFKTXHU\"

6RPHWLPHV\RXPD\UHFHLYHQRUHVXOWVEHFDXVH\RXUVHDUFKFULWHULDLVWRRQDUURZ
,QWKLVFDVHLWPD\KHOSWREURDGHQ\RXUVHDUFKE\VHDUFKLQJRQO\E\VHQGHURU
UHFLSLHQWSOXVWLPHUDQJH$OVRLIDPHVVDJHLVQRWGLVSOD\HGLQWKHVHDUFKUHVXOWV
WKHVHQGHUFRQQHFWLRQPD\KDYHEHHQEORFNHGE\&RQQHFWLRQ0DQDJHU)RUPRUH
GHWDLOVVHH:KDWKDSSHQHGWRDQLQERXQGPHVVDJH"RQSDJH 
:K\DP,UHFHLYLQJDQHUURUPHVVDJHZKHQ,HQWHUD/RJ6HDUFKTXHU\"

7KHPD[LPXPQXPEHURIPHVVDJHVD/RJ6HDUFKTXHU\FDQUHWXUQLV
DSSUR[LPDWHO\4XHULHVWKDWUHWXUQPRUHWKDQWKLVOLPLWUHVXOWLQDQHUURU
PHVVDJH,IWKLVRFFXUV\RXFDQUHILQH\RXUVHDUFKE\LQFOXGLQJDGGLWLRQDOFULWHULD
IRUH[DPSOHVHDUFKE\ERWKVHQGHUDQGUHFLSLHQW
,QVRPHFDVHV\RXPD\DOVRUHGXFHWKHQXPEHURIPHVVDJHVLQWKHVHDUFK
UHVXOWVE\OLPLWLQJ\RXUVHDUFKWRDQRUJDQL]DWLRQWKDWVORZHULQWKHKLHUDUFK\
,DPUHFHLYLQJVHYHUDOSDJHVRIUHVXOWVIURPP\/RJ6HDUFKTXHU\EXW,FDQW
ILQGP\PHVVDJH

,IWKLVKDSSHQVUHILQH\RXUVHDUFKFULWHULDE\LQFOXGLQJERWKWKHVHQGHUDQG
UHFLSLHQWLQWKHTXHU\DVZHOODVRWKHUFULWHULDVXFKDV6HQGHU07$RU
'LVSRVLWLRQ
,PXQDEOHWRILQGDQ\GDWDIRUDVSHFLILFXVHUIURPWZRPRQWKVDJR

/RJ6HDUFKGDWDLVDYDLODEOHIRUDSSUR[LPDWHO\GD\V7RVDYHGDWDIRUDVSHFLILF
XVHURYHUDORQJHUWLPHSHULRGEHVXUHWRH[SRUWLWWR\RXUFRPSXWHURFFDVLRQDOO\
&OLFN([SRUW$OORU([SRUW6HOHFWHGRQWKHVHDUFKUHVXOWVSDJH
,FDQWVHHWKH/RJ6HDUFKWDELQWKH$GPLQLVWUDWLRQ&RQVROH

<RXUDFFHVVWRWKH/RJ6HDUFKWDEGHSHQGVRQ\RXUDXWKRUL]DWLRQSULYLOHJHV
$FFHVVWR/RJ6HDUFKLVJUDQWHGLQLWLDOO\RQO\WRDGPLQLVWUDWRUVZKRKDYH
9LHZ 5HSRUWVSULYLOHJHV)RUPRUHLQIRUPDWLRQDERXW/RJ6HDUFKSULYLOHJHVZLWKLQ
\RXURUJDQL]DWLRQVHH$GPLQLVWUDWLYH3ULYLOHJHVIRU0HVVDJH/RJ6HDUFKRQ
SDJH 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

%DWFK3URFHVVLQJDQG(=&RPPDQG

&KDSWHU 

$ERXW%DWFK3URFHVVLQJ
%DWFKSURFHVVLQJLVDTXLFNDQGHIILFLHQWPHWKRGWRSHUIRUPDODUJHQXPEHURI
FRQILJXUDWLRQFKDQJHVE\FUHDWLQJYDOLGDWLQJDQGUXQQLQJFRPPDQGVFULSWVLQ
UHDOWLPH7KHEDWFKFRPPDQGVDOORZ\RXWRFUHDWHGHOHWHPRGLI\DQGJDWKHU
UHSRUWVRQ

RUJDQL]DWLRQV

XVHUV

GRPDLQV

DOLDVHV

,PSRUWDQW)RUGHWDLOHGLQIRUPDWLRQDERXWWKHEDWFKFRPPDQGVILHOGVDQG
SURWRFROVVHHWKH(PDLO6HFXULW\%DWFK5HIHUHQFH*XLGH

%DWFK9DOLGDWLRQ
7KHEDWFKYDOLGDWRUFKHFNVHLWKHUDEDWFKILOHRUEDWFKFRPPDQGVW\SHGLQWRWKH
EDWFKSDJHIRU

6\QWD[HUURUVZLWKLQHDFKFRPPDQG

$ELOLW\WRSURFHVVWKHFRPPDQGEDVHGRQWKHDGPLQLVWUDWRUVOHYHORU
DXWKRUL]DWLRQ

5HVXOWLQJVXFFHVVDQGHUURUPHVVDJHVDUHGLVSOD\HGRQWKHVFUHHQ9DOLGDWLRQ
GRHVQRWSURFHVVDQ\FRPPDQGV

6XEPLWWLQJ%DWFK&RPPDQGVIRU3URFHVVLQJ
:KHQVXEPLWWHGEDWFKFRPPDQGVDUHVWUHDPOLQHGDQGLPPHGLDWHO\SURFHVVHGLQ
WKHRUGHUOLVWHG6XFFHVVDQGHUURUPHVVDJHVDUHGLVSOD\HGRQWKHVFUHHQDQG
PDLOHGWRWKHDGPLQLVWUDWRUVDGGUHVVIRUWUDFNLQJSXUSRVHV

%DWFK3URFHVVLQJDQG(=&RPPDQG



:KHQ7R8VH%DWFK
$XWKRULW\SULYLOHJHVGHWHUPLQHZKLFKEDWFKFRPPDQGVDQDGPLQLVWUDWRUFDQUXQ
MXVWDVWKH\GHWHUPLQHZKDWSDUWVRIWKH$GPLQLVWUDWLRQ&RQVROHDQDGPLQLVWUDWRU
FDQDFFHVV%DWFKSURFHVVLQJLVLQGHSHQGHQWRI\RXUFXUUHQWO\YLHZHGORFDWLRQ
ZLWKLQWKH$GPLQLVWUDWLRQ&RQVROHVLQFHHDFKEDWFKFRPPDQGFRQWDLQVGHWDLOV
DERXWZKHUHWRDSSO\
$VXEVHWRIWKHEDWFKFRPPDQGVFDQEHUXQWKURXJKWKH(=&RPPDQG$3,6HH
$ERXW(=&RPPDQGRQSDJH IRUPRUHGHWDLOV
&RQILJXUDWLRQFKDQJHVVKRXOGEHPDGHE\EDWFKZKHQHYHU

7KHQXPEHURIFKDQJHVLVWRRJUHDWWRHIIHFWLYHO\XVHWKH$GPLQLVWUDWLRQ
&RQVROH

7KHFKDQJHVFDQEHFUHDWHGE\DXWRPDWHGVFULSW HJ/'$3VHUYHUSOXJLQV 
EXW(=&RPPDQGFDQQRWEHXVHGGXHWRWKH(=&RPPDQGOLPLWHGFRPPDQG
VHWRUWKHLQDELOLW\WRVXEPLW(=&RPPDQGFKDQJHVYLD+7736UHTXHVW

)RUH[DPSOH\RXZDQWWRORZHUVSDPILOWHUVHWWLQJVIURPOHYHOWROHYHOIURP
XVHUV&RQILJXULQJWKH'HIDXOW8VHUZLWKWKHFKDQJHZLOORQO\DIIHFWQHZXVHUV
6LQFHFKDQJLQJXVHUFRQILJXUDWLRQIRUXVHUVE\$GPLQLVWUDWLRQ&RQVROH
LQWHUIDFHZRXOGEHUHSHWLWLYHDQGGRZQULJKWXQSOHDVDQWXVHWKHEDWFKLQWHUIDFH

$ERXW(=&RPPDQG
(=&RPPDQGLVD3HUOEDVHGVFULSWLQJLQWHUIDFHWKDWDOORZVDGPLQLVWUDWRUVWR
SHUIRUPEDVLFWDVNVZLWKRXWKDYLQJWRORJLQWRWKH$GPLQLVWUDWLRQ&RQVROH
(=&RPPDQGIDFLOLWDWHVWKHLQWHJUDWLRQRIYDULRXVDGPLQLVWUDWLYHIXQFWLRQVZLWKWKH
DGPLQLVWUDWRUVWRROVDQGDSSOLFDWLRQV
7KH(=&RPPDQGFRPPDQGVZKLFKDUHDVXEVHWRIWKHEDWFKFRPPDQGV
DYDLODEOHWKURXJKWKH$GPLQLVWUDWLRQ&RQVROHSHUIRUPXVHUUHODWHGWDVNV

adduser

modifyuser

deleteuser

addalias

deletealias

suspenduser

)RUGHWDLOHGLQIRUPDWLRQDERXWWKH(=&RPPDQGIHDWXUHVHHWKH(PDLO6HFXULW\
%DWFK5HIHUHQFH*XLGH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6HWWLQJ8S(=&RPPDQG
3UHUHTXLVLWHV
7KHIROORZLQJVWHSVDUHUHTXLUHGWRVXFFHVVIXOO\XVHWKH(=&RPPDQGLQWHUIDFH


<RXPXVWEHSURILFLHQWLQ3HUOSURJUDPPLQJDQGKDYHWKHDELOLW\WRJHQHUDWH
YDOLGFURVVDXWKHQWLFDWLRQ ;$XWK VWULQJV

6HH&URVV$XWKHQWLFDWLRQRQSDJH IRULQIRUPDWLRQRQFURVV
DXWKHQWLFDWLRQ(QDEOLQJ&URVVDXWKHQWLFDWLRQRU(=&RPPDQGUHTXLUHV
SURJUDPPLQJNQRZOHGJH


6HWD6KDUHG6HFUHWIRUHDFKRUJDQL]DWLRQWKDWFRQWDLQVDQDGPLQLVWUDWRU

$Q(=&RPPDQG6KDUHGVHFUHWPXVWEHVXEPLWWHGIRUDQRUJLQRUGHUWR
SURFHVVFRPPDQGVE\DQ$GPLQLVWUDWRULQWKDWRUJ
D ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJV 8VHUV!2UJV
E &KRRVHWKHRUJDQL]DWLRQIURPWKH&KRRVH2UJSXOOGRZQRUFOLFNWKH
QDPHLQRUJDQL]DWLRQOLVW
F

,QWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHVFUROOWRWKH2UJDQL]DWLRQ6HWWLQJV
VHFWLRQDQGFOLFN*HQHUDO6HWWLQJV

G 2QWKH*HQHUDO6HWWLQJVSDJHHQWHUWKHVKDUHGVHFUHWLQWKH
(=&RPPDQG6KDUHG6HFUHWILHOGDQGFOLFN6DYH
H $GGVKDUHGVHFUHWVWRRWKHURUJDQL]DWLRQVWKDWFRQWDLQDGPLQLVWUDWRUVZKR
ZLOOVXEPLW(=&RPPDQGV:LWK(=&RPPDQGWKHVKDUHGVHFUHWPXVWEH
VHWIRUHDFKRUJDQL]DWLRQWKHVKDUHGVHFUHWVDUHQRWLQKHULWHGGRZQWKH
RUJDQL]DWLRQKLHUDUFK\


&KHFNDQGVHWDGPLQLVWUDWRUSULYLOHJHVIRUWKHRUJDQL]DWLRQV\RXSODQWR
ZRUNZLWK

(=&RPPDQGVDUHRQO\OLPLWHGE\WKHDXWKRUL]DWLRQIRUWKHDGPLQLVWUDWRUZKR
SURFHVVHVWKH)RUGHWDLOVVHH
%DWFK5HIHUHQFH*XLGH

&DOOLQJ(=&RPPDQG
&RPPDQGVDUHVHQWWR(=&RPPDQGYLDDVHFXUHFURVVDXWKHQWLFDWHG+773
UHTXHVWWRWKHKRVWQDPHRIWKHZHEFOXVWHUZKLFKVHUYHV\RXU$GPLQLVWUDWLRQ
&RQVROHSDJHV

%DWFK3URFHVVLQJDQG(=&RPPDQG



https://hostname/exec/remotecmd?auth=authstring&cmd=cmdstring
1RWH66/LVUHTXLUHG

hostname

7KHKRVWQDPHOLVWHGLQWKH85/DIWHUDVXFFHVVIXOORJLQWRWKH
$GPLQLVWUDWLRQ&RQVROH,WZLOOEHRIWKHIRUPacsN.postini.com
NLVWKHV\VWHPLQWKHPHVVDJHVHFXULW\VHUYLFHZKLFK

SURFHVVHV\RXUPDLOWUDIILF
authstring

85/HVFDSHG;$XWKVWULQJPDGHE\FRPELQLQJDQ
DGPLQLVWUDWRUDFFRXQWDQGWKH(=&RPPDQG6KDUHG6HFUHW
ILHOGRQWKHRUJFRQWDLQLQJWKHDGPLQLVWUDWRU 6HH&URVV
$XWKHQWLFDWLRQRQSDJH IRUGHWDLOVRQWKHVFULSWLQJ
QHFHVVDU\WRJHQHUDWHDQauthstring

cmdstring

85/HVFDSHGFRPPDQGWRH[HFXWH GHVFULEHGLQQH[WVHFWLRQ

7URXEOHVKRRWLQJ%DWFK
%DWFKYDOLGDWLRQIDLOVEHFDXVHD%DWFKFRPPDQGDUJXPHQWFRQWDLQVWKHFRPPD
FKDUDFWHU

7KHFRPPDFKDUDFWHULVXVHGWRGHOLPLWGLIIHUHQWDUJXPHQWVSDVVHGWRDEDWFK
FRPPDQGDVGHVFULEHGLQWKH(PDLO6HFXULW\%DWFK5HIHUHQFH*XLGH
:LWKLQDEDWFKFRPPDQGDUJXPHQWDGGTXRWHVDURXQGWKHDUJXPHQWVRWKDWWKH
FRPPDZLOOQRWEHXVHGDVDGHOLPLWHU
([DPSOHV
modifyuser ted@jumboinc.com, approved_senders=+"yahoo.com,+aol.com"
modifyorg "Jumbo, Inc Account", support_contact=joe@jumboinc.com

%DWFK9DOLGDWLRQIDLOVDOWKRXJKFRPPDQGV\QWD[LVFRUUHFW

7KHEDWFKYDOLGDWRUGRHVQRWWDNHLQWRDFFRXQWSUHYLRXVFKDQJHVPDGHZLWKLQD
EDWFKILOH7KLVLPSOLHVWKDWWKHIROORZLQJEDWFKFRPPDQGVHTXHQFHZLOOFDXVHD
YDOLGDWLRQHUURU
adduser username1@jumboinc.com
addalias username1@jumboinc.com, username2@jumboinc.com

,IWKHV\QWD[LVFRUUHFWWKHQWKHVHEDWFKFRPPDQGVFDQEHSURFHVVHGLQWKLV
VHTXHQFHZLWKRXWHUURU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

8VHU$XWKHQWLFDWLRQ

&KDSWHU 

$ERXW8VHU$XWKHQWLFDWLRQ
:KHQXVHUVDQGDGPLQLVWUDWRUVORJLQWKHXVHUQDPHDQGSDVVZRUGVXEPLWWHGDUH
DXWKHQWLFDWHGXVLQJRQHRIWKUHHPHWKRGV

3ULYDWHO\0DQDJHG3DVVZRUGV 303

6+$&URVV$XWKHQWLFDWLRQ ;$XWK

,PSRUWDQW7RFKDQJHDXWKHQWLFDWLRQPHWKRGV\RXPXVWFRQWDFWWHFKQLFDO
VXSSRUW,I\RXDUHGLUHFW3RVWLQLFXVWRPHUORJLQWRWKH6XSSRUW3RUWDODQGVXEPLW
DZRUNUHTXHVWFDVHZLWK&XVWRPHU&DUHRWKHUZLVHSOHDVHFRQWDFW\RXUYHQGRU
:KHQXVHUVDWWHPSWWRORJLQWRWKH0HVVDJH&HQWHURU$GPLQLVWUDWLRQ&RQVROH
WKHORJLQLQIRUPDWLRQLVXVHGLQFRQMXQFWLRQZLWKWKH$XWKHQWLFDWLRQ'DWDILHOGWR
DXWKHQWLFDWHE\303RU;$XWK$XWKHQWLFDWLRQ'DWDLVD*HQHUDO6HWWLQJVILHOGLQ
DQRUJDQL]DWLRQZKLFKFRQWDLQVXVHUV$XWKHQWLFDWLRQ'DWDLVRQO\YLVLEOHZKHQ
XVLQJ;$XWKDQGFRQWDLQVKDQGVKDNLQJLQIRUPDWLRQWRHQVXUHWKDWWKHPHVVDJH
VHFXULW\VHUYLFHDQG\RXUVHUYHUVVSHDNWKHVDPHODQJXDJH

303$XWKHQWLFDWLRQ
3ULYDWHO\PDQDJHGSDVVZRUGDXWKHQWLFDWLRQ 303 LVWKHVLPSOHVWDXWKHQWLFDWLRQ
PHFKDQLVP:KHQDXVHUDWWHPSWVWRORJLQORJLQLQIRUPDWLRQLVVXEPLWWHGWRWKH
PHVVDJHVHFXULW\VHUYLFHVHFXUHO\YLD+77368VHUQDPHVDQGSDVVZRUGVDUH
DXWKHQWLFDWHGDJDLQVWWKHUHJLVWHUHGXVHUGDWDEDVHZKLFKVWRUHVWKH303
SDVVZRUGVHQFU\SWHG
,PSRUWDQW7RFKDQJH\RXUDXWKHQWLFDWLRQPHWKRGWR303DXWKHQWLFDWLRQ\RX
PXVWFRQWDFWWHFKQLFDOVXSSRUW,I\RXDUHGLUHFW3RVWLQLFXVWRPHUORJLQWRWKH
6XSSRUW3RUWDODQGVXEPLWDZRUNUHTXHVWFDVHZLWK&XVWRPHU&DUHRWKHUZLVH
SOHDVHFRQWDFW\RXUYHQGRU

8VHU$XWKHQWLFDWLRQ



5HFRPPHQGHG3038VDJH
6LQFH303SDVVZRUGVDUHWUDQVPLWWHGDFURVVWKH,QWHUQHWYLD+7736DQGVWRUHG
HQFU\SWHGLQWKHUHJLVWHUHGXVHUGDWDEDVHIRUWKHPHVVDJHVHFXULW\VHUYLFHWKHUH
DUHQRVLJQLILFDQWVHFXULW\FRQFHUQV
,WLVUHFRPPHQGHGWKDW303EHXVHGXQOHVVVLQJOHVLJQRQLVRISULPH
LPSRUWDQFH,QWKDWFDVHXVH;$XWK

3033DVVZRUGV
:KHQDQHZ303XVHULVFUHDWHGDRQHWLPH303SDVVZRUGLVJHQHUDWHGDQG
VHQWRXWLQWKH:HOFRPHDQG0\)LUVW6SDPQRWLILFDWLRQV
:KHQDQRUJDQL]DWLRQLVVZLWFKHGWRXVH303DRQHWLPH303SDVVZRUGLV
JHQHUDWHGKRZHYHUDQRWLILFDWLRQRIWKLVQHZSDVVZRUGLVQRWPDLOHGWRWKHXVHUV
,QWKLVFDVHVXJJHVWWKDWWKH\UHVHWWKHLUSDVVZRUGVXVLQJWKHLQIRUPDWLRQLQ6HW
0HVVDJH&HQWHU3DVVZRUGVRQSDJH RU5HVHWD8VHUV3DVVZRUGRQ
SDJH 
5HVWULFWLRQVIRUSDVVZRUGVGHSHQGRQWKHVHWWLQJVVHOHFWHGE\DQDGPLQLVWUDWRU
8QGHU3DVVZRUG3ROLFLHVRQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJH\RXFDQ
PDQDJHDQGFRQILJXUHSDVVZRUGSROLFLHVIRUDQRUJDQL]DWLRQLQFOXGLQJ/HQJWK
&RPSOH[LW\0D[LPXP$JH+LVWRU\DQG/RFNRXW7KUHVKROG VHH6HW8VHU
3DVVZRUG3ROLFLHVRQSDJH  )RUQHZFXVWRPHUV 0D\DQGODWHU 
&RPSOH[LW\LVWXUQHG21E\GHIDXOWDQGWKHGHIDXOW/HQJWKLVDFKDUDFWHU
PLQLPXP

&URVV$XWKHQWLFDWLRQ
:KHQDXVHUQHHGVWREHDXWKHQWLFDWHGDVDXWKRUL]HGWRXVHDSDUWLFXODUVHUYLFH
WKDWXVHULVW\SLFDOO\DXWKHQWLFDWHGXVLQJDQLGHQWLILHUDQGSDVVZRUGZKLFKRQO\
WKHXVHUDQGWKHVHUYLFHNQRZ
:KHQDSDLURIVHUYLFHVDUHZRUNLQJWRJHWKHUHLWKHUWKHXVHUPXVWDXWKHQWLFDWH
WZLFHRQFHWRHDFKVHUYLFHRUWKHDXWKHQWLFDWLQJVHUYLFHPXVWEHDEOHWRVHFXUHO\
LQIRUPWKHSDUWQHUVHUYLFHWKDWWKHXVHUKDVDOUHDG\EHHQDXWKHQWLFDWHG
&URVV$XWKHQWLFDWLRQXVHVDWHFKQLTXHFDOOHGDGLJLWDOVLJQDWXUHZKLFKFDQYHULI\
WKDWGDWDZDVFUHDWHGE\DSDUWLFXODUDXWKRULW\DQGKDVQRWEHHQPRGLILHGVLQFH
7RDXWKHQWLFDWHDXVHUWKHXVHULGHQWLILHULVVHFXUHO\VLJQHGDQGIRUZDUGHGWRWKH
SDUWQHUVHUYLFH,IWKHVLJQDWXUHKDVQRWEHHQIRUJHGRQHSDUWQHUFDQNQRZWKDW
RQO\WKHRWKHUSDUWQHUFRXOGKDYHJHQHUDWHGWKHVLJQDWXUHDQGGDWD
7KLVLVGRQHE\FUHDWLQJDVWDQGDUG6+$KDVKXVLQJWKHGDWDWREHVLJQHGDQGD
VKDUHGVHFUHWRUSDVVZRUGWKDWKDVEHHQSUHYLRXVO\DJUHHGWRE\WKHVLJQLQJ
DXWKRULW\DQGWKHYHULILHU7KLVSURFHVVLVFDOOHG&URVV$XWKHQWLFDWLRQ RU;$XWK 
,PSRUWDQW7RFKDQJH\RXUDXWKHQWLFDWLRQPHWKRG\RXPXVWFRQWDFWWHFKQLFDO
VXSSRUW,I\RXDUHGLUHFW3RVWLQLFXVWRPHUORJLQWRWKH6XSSRUW3RUWDODQGVXEPLW
DZRUNUHTXHVWFDVHZLWK&XVWRPHU&DUHRWKHUZLVHSOHDVHFRQWDFW\RXUYHQGRU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:$51,1*%HFDXVHRIWKHVFULSWLQJLQYROYHGWKHPHVVDJHVHFXULW\VHUYLFHGRHV

QRWSURYLGHDOOWKHHOHPHQWVQHFHVVDU\WRLPSOHPHQWFURVVDXWKHQWLFDWLRQ&URVV
DXWKHQWLFDWLRQLVLQWHQGHGRQO\IRUXVHE\H[SHULHQFHGSURJUDPPHUV

5HFRPPHQGHG;$XWK8VDJH
6LQFH;$XWKLVVHFXUHLWLVDQLGHDOVROXWLRQIRUVLQJOHVLJQRQ,I\RXDUHQRW
IDPLOLDUZLWK3HUORU&VFULSWLQJGRQRWDWWHPSWLPSOHPHQWDWLRQ
;$XWKLVQRWFRPSDWLEOHZLWK4XDUDQWLQH6XPPDU\OLQNV6HH$ERXW4XDUDQWLQH
6XPPDU\RQSDJH IRUVWHSVRQKRZWRGLVDEOH4XDUDQWLQH6XPPDU\OLQNV

&RQILJXULQJ;$XWK6KDUHG6HFUHW
;$XWKXVHVWKH$XWKHQWLFDWLRQ'DWDILHOGWRVWRUHWKHDXWKVWULQJSRUWLRQRIWKH
VKDUHGVHFUHWXVHGLQWKH;$XWKOLEUDULHVEHORZ$SDUWIURPVXEPLWWLQJDUHTXHVW
WKURXJKWKH6XSSRUW3RUWDOWRHQDEOH;$XWKWKLVLVWKHRQO\FRQILJXUDWLRQZKLFK
QHHGVWREHPDGHLQWKHPHVVDJHVHFXULW\VHUYLFH$OORWKHUFRQILJXUDWLRQVDUHVHW
RQ\RXUDXWKHQWLFDWLRQVHUYHU


)URPWKH2UJV 8VHUV!2UJVSDJHVHOHFWWKHRUJZKLFKFRQWDLQVWKHXVHUV
WRDXWKHQWLFDWH

7KLVPD\UHTXLUHXVLQJWKHIRUPWRVHDUFKIRUWKHFRUUHFWRUJLQFUHDVLQJWKH
QXPEHURIRUJVVKRZQSHUSDJHRUQDYLJDWLQJWRDODWHUSDJH


6HOHFWWKH*HQHUDO6HWWLQJVKHDGHUXQGHU2UJDQL]DWLRQ6HWWLQJV



&OLFNWKH$XWKHQWLFDWLRQ'DWDOLQN



7\SHWKHVKDUHGVHFUHWH[DFWO\DVW\SHGLQWRWKH;$XWKVFULSWVJHQHUDWLQJ
WKHGLJLWDOVLJQDWXUHV



&OLFN6XEPLW

:KHQHYHUWKHVKDUHGVHFUHWLVFKDQJHGLQWKHVFULSWVLWVKRXOGDOVREH
FKDQJHGLQWKH$XWKHQWLFDWLRQ'DWDILHOGIRUWKHRUJZKLFKFRQWDLQVWKHXVHUV
EHLQJDXWKHQWLFDWHG
1RWH7KH$XWKHQWLFDWLRQ'DWDILHOGFDQE\FRQILJXUHGE\WKHEDWFKFRPPDQG
modifyorg)RUGHWDLOVRQXVLQJEDWFKFRPPDQGVUHIHUWR %DWFK3URFHVVLQJ

DQG(=&RPPDQGRQSDJH 

8VLQJ3HUOWRJHQHUDWH;$XWK6WULQJV


&UHDWH$XWK2EMHFW
use PSTNCrossAuth;
$secret = 'Secret String, used here and in Authentication Data';

8VHU$XWKHQWLFDWLRQ



$auth = new PSTNCrossAuth( $secret );

7KLVFUHDWHVD3HUOREMHFWWKDWXVHGWRHLWKHUJHQHUDWHRUYHULI\DXWKVWULQJV


&UHDWH$XWK6WULQJ
$authString = $auth->authString( 'user@domain.com' );

7KHDXWK6WULQJZLOOKDYHEDVHFKDUDFWHUVIROORZHGE\WKHVWULQJWKDWZDV
VLJQHG,I\RXXVHWKLVLQD85/\RXQHHGWRHVFDSHWKHVLJQVE\UHSODFLQJ
WKHPZLWK%2BWRNHQV


9HULI\$XWK6WULQJ
$address = $auth->checkString( $authString, $secret );

,IWKHDGGUHVVLVDQRQHPSW\VWULQJWKHDGGUHVVLVWKHDXWKHQWLFDWHGGDWD
ZDVRULJLQDOO\VLJQHG,QWKLVH[DPSOHLWZRXOGEHXVHU#GRPDLQFRP

3UHUHTXLVLWHV
<RXPXVWKDYHWKHDigest::SHA1SDFNDJHDYDLODEOHWKH&3$1DWKWWS
ZZZFSDQRUJ

6RXUFH3HUO,QWHUIDFH
PSTNCrossAuth.pm:
package PSTNCrossAuth;
use Digest::SHA1( sha1_base64 );
sub new {
my $class = shift;
my $self = bless {};
$self->{secret} = shift;
return $self;
}
sub authString {
my $self = shift;
my $address = shift;
my $randAddress;
my $sig;
$randAddress = chr( rand( 26 ) + 0x41 ) . chr( rand( 26 ) + 0x41 ) .
chr( rand( 26 ) + 0x41 ) . chr( rand( 26 ) + 0x41 ) .
$address;
$sig = sha1_base64( $randAddress . $self->{secret} );
return $sig . $randAddress;
}
# return null if not good auth string, else return authenticated
# address
sub checkString {
my $self = shift;
my $auth = shift;
my $rand;
my $address;
my $sig;
( $sig, $rand, $address ) = unpack( 'a27a4a*', $auth );
if ( sha1_base64( $rand . $address . $self->{secret} ) eq $sig ) {
return $address;



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

} else {
return 0;
}
}
sub main::PSTN_authString {
my $address = shift;
my $secret = shift;
my $auth = new PSTNCrossAuth( $secret );
return $auth->authString( $address );
}
sub main::PSTN_checkString {
my $string = shift;
my $secret = shift;
my $auth = new PSTNCrossAuth( $secret );
return $auth->checkString( $string );
}
1;
sub urlEscape {
my $line = shift;
$line
$line
$line
$line
$line
$line
$line
$line
$line
$line
$line
$line
$line
$line

=~
=~
=~
=~
=~
=~
=~
=~
=~
=~
=~
=~
=~
=~

s/%/%25/g;
s/ /%20/g;
s/</%3C/g;
s/>/%3E/g;
s/#/%23/g;
s/{/%7B/g;
s/}/%7D/g;
s/\|/%7C/g;
s/\\/%5C/g;
s/\^/%5E/g;
s/~/%7E/g;
s/\[/%5B/g;
s/\]/%5D/g;
s/`/%60/g;

$line
$line
$line
$line
$line
$line
$line
$line

=~
=~
=~
=~
=~
=~
=~
=~

s/;/%3B/g;
s/\//%2F/g;
s/\?/%3F/g;
s/:/%3A/g;
s/\@/%40/g;
s/\=/%3D/g;
s/\&/%26/g;
s/\+/%2B/g;

return $line;
}

8VLQJ&WRJHQHUDWH;$XWK6WULQJV
<RXPXVWNQRZWKHZRUGRUGHULQJRI\RXU&38,ILWLVELJHQGLDQ 63$5& DQGQRW
OLWWOHHQGLDQ ,QWHO \RXPXVWGHILQH:25'6B%,*(1',$1LQ\RXUPDNHILOH
#ifndef PSTNCrossAuth_h
#define PSTNCrossAuth_h
#ifdef __cplusplus
extern "C" {
#endif
/* the returned string has been malloced, so you should free it */

8VHU$XWKHQWLFDWLRQ



/* the string has not been URL encoded, so you should change the
'+' signs to %2B before sending them to a browser */
extern char *PSTN_authString( char *in, char *secret );
/* the returned string has been malloced, so you should free it */
/* the string will not be URL decoded */
/* this will give unreliable results if the input string is less than
31 bytes long */
extern char *PSTN_checkString( char *auth, char *secret );
#ifdef __cplusplus
}
#endif
#endif

8VLQJ'LJLWDO6LJQDWXUHVWR/RJ,Q
7RXVHDGLJLWDOVLJQDWXUHWRORJLQFUHDWHDORJLQ85/XVLQJ\RXUVFULSW<RXU
XVHUVDQGDGPLQLVWUDWRUVZLOODFFHVVWKHLU0HVVDJH&HQWHURU$GPLQLVWUDWLRQ
&RQVROHE\ORJJLQJLQWR\RXUVLQJOHVLJQRQLQWHUIDFHDQGFOLFNLQJRQWKH
JHQHUDWHGOLQN
,QWKHH[DPSOHVEHORZUHSODFHDigitalSignatureZLWK\RXUVFULSWJHQHUDWHG
GLJLWDOVLJQDWXUH
7RORJLQWRWKH0HVVDJH&HQWHURU$GPLQLVWUDWLRQ&RQVROH
https://login.postini.com/exec/login?xauth=DigitalSignature

7RORJLQWRWKH0HVVDJH&HQWHURU$GPLQLVWUDWLRQ&RQVROHLI\RXSXUFKDVHGD
IUDPHVEUDQGLQJXSJUDGH
https://login.postini.com/exec/
login?display=frame&xauth=DigitalSignature
1RWH:KLOHWKHVKDUHGVHFUHWUHPDLQVWKHVDPHWKHGLJLWDOVLJQDWXUHLVVWDWLF

0DNHVXUHWRXVH+7736WRWUDQVPLWWKHVLJQDWXUHWRHQVXUHWKHVLJQDWXUHLVQRW
WUDQVPLWWHGXQHQFU\SWHG

7URXEOHVKRRWLQJ$XWKHQWLFDWLRQ
+RZGR,VZLWFK$XWKHQWLFDWLRQPHWKRGV"

7RFKDQJH\RXUDXWKHQWLFDWLRQPHWKRGSOHDVHFRQWDFWWHFKQLFDOVXSSRUW,I\RX
DUHGLUHFW3RVWLQLFXVWRPHUORJLQWRWKH6XSSRUW3RUWDODQGVXEPLWDZRUNUHTXHVW
FDVHZLWK&XVWRPHU&DUHRWKHUZLVHSOHDVHFRQWDFW\RXUYHQGRU
6LQFHFKDQJLQJDXWKHQWLFDWLRQIRUDQRUJUHTXLUHVDVVLVWDQFHIURP6XSSRUWKRZ
FDQ,IUHHO\FUHDWHQHZRUJVXVLQJGLIIHUHQWDXWKHQWLFDWLRQW\SHV"

6HWXSRUJVZLWKHDFKW\SH\RXLQWHQGWRXVHDQGFRQWDFW7HFKQLFDO6XSSRUWWRVHW
XSWKRVHSDUHQWRUJVZLWKWKHGLIIHUHQWDXWKHQWLFDWLRQW\SHV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQ\RXFUHDWHDQHZRUJLWVVHWWLQJVDUHDFRS\RILWVSDUHQWRUJVVHWWLQJV
7KLVLQFOXGHVWKHDXWKHQWLFDWLRQW\SH7KHUHIRUHE\FUHDWLQJDQHZRUJVEHORZD
VSHFLILFSDUHQWRUJ\RXZLOOKDYHIUHHXVHRIDOODXWKHQWLFDWLRQW\SHV
8VHUUHFHLYHVDQHUURULQUHGWH[WZKHQDWWHPSWLQJWRORJLQ

7KHHUURULV
We apologize for the inconvenience but the page that you are trying
to reach has been moved. As a result, you will be required to log in
again with your email address and password.
If you forgot your password, we suggest that you enter your correct
email address and the password to your email account. If log in
fails, click on the "Forgot your password?" link for specific
instructions to retrieve your password.
If you reached this page from a bookmark, a new bookmark will also
need to be created after logging in. Thank you.

7KHRFFXUVZKHQXVLQJ3ULYDWHO\0DQDJHG3DVVZRUG 303 DXWKHQWLFDWLRQIRUDOO


XVHUV7KHVRXUFHRIWKHLVVXHLVQRWKDYLQJWKH8VHU$FFHVVSULYLOHJHIRU$FFRXQW
6HWWLQJV
&RUUHFWWKLVE\
 6HOHFWLQJWKHRUJDQL]DWLRQFRQWDLQLQJDIIHFWHGXVHUVRUWKHDIIHFWHGXVHU

*RWR2UJVDQG8VHU!2UJVDQGVHOHFWWKH2UJDQL]DWLRQFRQWDLQLQJWKH
XVHUV

RU

*RWR2UJV 8VHUV!8VHUVDQGVHOHFWWKHDIIHFWHGXVHU

 &OLFN8VHU$FFHVVLQWKH2UJDQL]DWLRQ6HWWLQJVRU8VHU6HWWLQJVVHFWLRQRIWKH
SDJH DVDSSURSULDWH 
 &OLFNWKH0RGLI\FKHFNER[IRU$FFRXQW6HWWLQJVWRHQDEOHWKH$FFRXQW
6HWWLQJVSULYLOHJH
/RJLQIDLOVGHVSLWHXVLQJFRUUHFWORJLQLQIRUPDWLRQ

(UURUPHVVDJHVHHQLV
Invalid log in or server error. Please try again.
Forgot your password?
Your password is the same as your email account password.
Contact your email service provider for assistance.

7KLVKDSSHQVZKHQ0HVVDJH&HQWHU$FFHVVLVGLVDEOHGIRUDXVHU5HHQDEOH
0HVVDJH&HQWHU$FFHVVDVGHVFULEHGEHORZ
 *RWR2UJVDQG8VHUV!8VHUVDQGVHOHFWWKHXVHU
 &OLFN8VHU$FFHVVLQWKH8VHU6HWWLQJVVHFWLRQRIWKHSDJH
 6HW0HVVDJH&HQWHU$FFHVVWR(QDEOHGDQGFOLFN6DYH

8VHU$XWKHQWLFDWLRQ



$XWKHQWLFDWLQJVSHFLILFXVHUVXVLQJDGLIIHUHQWPHWKRG

(DFKRUJDQL]DWLRQFDQRQO\XVHRQHDXWKHQWLFDWLRQPHWKRG&UHDWHDQHZ
RUJDQL]DWLRQIRUXVHUVZKRQHHGWRXVHDGLIIHUHQWRUJDQL]DWLRQPHWKRG
 &UHDWHDQHZRUJDQL]DWLRQ6HH&UHDWHDQ2UJDQL]DWLRQRQSDJH IRU
VWHSV
 &RQWDFWWKHPHVVDJHVHFXULW\VHUYLFHVXSSRUWWRFKDQJH\RXU$XWKHQWLFDWLRQ
PHWKRGRQWKHQHZRUJDQL]DWLRQ
 0RYHXVHUVDQGDGGXVHUVWRWKHQHZRUJDQL]DWLRQ6HH$GG'HOHWH0RYH
8VHUVRQSDJH IRUVWHSV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

&KDSWHU 

&RQILJXULQJ6LQJOH6LJQ2Q 662

&KDSWHU 

2YHUYLHZ
7KH3RVWLQL662VHUYLFHSURYLGHV662EDVHGRQWKH6$0/VWDQGDUGIRU
DXWKHQWLFDWLRQRI\RXU3RVWLQLDGPLQLVWUDWRUVDQGXVHUV
1RWH6$0/DQG6$0/DUHQRWFRPSDWLEOH+RZHYHUPRVW6$0/
VHUYHUVRIIHUD6$0/FRPSDWLEOHRSWLRQ

7ZRPRGHOVRIFRPPXQLFDWLQJDXWKHQWLFDWLRQGDWDDUHVXSSRUWHG

3RVW 3XVK0RGHO 7KHXVHULVDXWKHQWLFDWHGE\WKHLGHQWLW\SURYLGHUZLWKLQ


KLVRZQQHWZRUNDQGJLYHQVLJQHGDXWKHQWLFDWLRQGDWDE\WKH662VROXWLRQWR
SDVVWR3RVWLQL3RVWLQLYHULILHVWKDWWKHFUHGHQWLDOVRULJLQDWHGIURPWKHXVHUV
662VROXWLRQDQGWKHXVHUJDLQVDFFHVVWR3RVWLQLVHUYLFHV

$UWLIDFW 3XOO0RGHO 7KHXVHULVDXWKHQWLFDWHGE\WKHLGHQWLW\SURYLGHUZLWKLQ


KLVRZQQHWZRUNDQGJLYHQDORJLQWLFNHWE\WKH662VROXWLRQWRSDVVWR
3RVWLQL3RVWLQLFRQQHFWVWRWKHXVHUV662VROXWLRQZLWKWKHORJLQWLFNHWDQG
3RVWLQLVLGHQWLW\LVYHULILHGE\WKH662VROXWLRQ7KH662VROXWLRQWKHQ
SURYLGHVWKHDXWKHQWLFDWLRQGDWDDQG3RVWLQLJLYHVWKHXVHUDFHVVWRVHUYLFHV
1RWH7KHUHLVVRPHODWHQF\LQKHUHQWLQWKLVPRGHOGXHWRWKHDGGLWLRQDOEDFN

FKDQQHOFRPPXQLFDWLRQ
%RWKPRGHOVVXSSRUW6$0/
<RXFDQILQGDGGLWLRQDOLQIRUPDWLRQDERXW6$0/DW
http://en.wikipedia.org/wiki/SAML_1.1

5HTXLUHPHQWV
7RHPSOR\WKH3RVWLQL662VHUYLFH\RXPXVWKDYH

<RXURZQ662VROXWLRQWKDWVXSSRUWV6$0/

$QLGHQWLW\SURYLGHU

&RQILJXULQJ6LQJOH6LJQ2Q 662



,I\RXXVHWKH3XOOPRGHO\RXPXVW

3URYLGH3RVWLQLZLWK+7736DFFHVVWR\RXU,'385/

6WRUHWKH3RVWLQLFHUWLILFDWHLQ\RXU662VHUYLFH

<RXU662VROXWLRQQHHGVWRSURYLGHWKHXVHUV3RVWLQLORJLQHPDLODGGUHVVZLWKLQ
LWVFRPPXQLFDWLRQVHLWKHUDVWKH$XWKHQWLFDWLRQ6XEMHFW1DPHRUDVDQDWWULEXWH
YDOXH)RUPRUHLQIRUPDWLRQVHH7URXEOHVKRRWLQJ6$0/$VVHUWLRQ'DWDRQ
SDJH 
'XULQJFRQILJXUDWLRQRI\RXU662VROXWLRQ\RXLGHQWLI\WKHIROORZLQJ85/DVWKH
662DFFHVVSRLQWIRU3RVWLQLVHUYLFHV
KWWSVSIVSRVWLQLFRPSIVVS6HUYOHW
7KLV85/VHUYHVLQWZRFDSDFLWLHV

7KH$VVHUWLRQ&RQVXPHU85/IRUWKH3RVW 3XVK0RGHO

7KH$UWLILFDW5HFHLYHU85/IRUWKH$UWLIDFW 3XOO0RGHO

5HFRPPHQGDWLRQV
3URWHFW<RXU$ELOLW\WR/RJ,Q
7RSUHYHQWEHLQJORFNHGRXWRI\RXU3RVWLQLVHUYLFHVLQWKHHYHQWRIDIDLOXUHRQWKH
SDUWRI\RXU662VROXWLRQZHUHFRPPHQGWKDW\RX

&UHDWHRQHXVHURUJWKDWGRHVQRWHPSOR\662DXWKHQWLFDWLRQ

$GGDQDGPLQLVWUDWRUWRWKDWRUJ

:LWKWKHVHVDIHJXDUGVLQSODFHWKDWDGPLQLVWUDWRULVDEOHWRORJLQWRWKH3RVWLQL
VHUYLFHVLQWKHHYHQW\RXU662VROXWLRQIDLOV

7HVW%HIRUH)XOO'HSOR\PHQW
%HIRUH\RXLPSOHPHQW662IRU\RXUHQWLUHRUJDQL]DWLRQZHUHFRPPHQGWKDW\RX
HPSOR\WKHIROORZLQJWHVWVFHQDULR
 &RQILJXUH\RXU662VROXWLRQHQGSRLQW85/IRU3RVWLQLVHUYLFHVWR

$GPLQLVWUDWRUORJLQWR$GPLQLVWUDWLRQ&RQVROH
KWWSVSIVSRVWLQLFRPSIVVS6HUYOHWDGPLQ

8VHUORJLQWR0HVVDJH&HQWHU
KWWSVSIVSRVWLQLFRPSIVVS6HUYOHW

 &XVWRPL]H\RXUZHOFRPHPHVVDJHWRGLUHFWXVHUVWRWKH0HVVDJH&HQWHUORJ
LQ85/ KWWSVSIVSRVWLQLFRPSIVVS6HUYOHW 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &RQILJXUH662IRU\RXUDFFRXQWRUJ VHH&RQILJXUH662IRU<RXU$FFRXQW
2UJRQSDJH  
 &UHDWHRUGHVLJQDWHDVLQJOHXVHURUJIRUWKHSXUSRVHRIWKLVWHVWDQG
FRQILJXUH662IRUWKDWXVHURUJ VHH&RQILJXUH662IRUD8VHU2UJRQ
SDJH  
 $GGRUPRYHWHVWXVHUVWRWKHXVHURUJ7KHVHXVHUVPXVWDOVREHFRQILJXUHG
LQ\RXU662VROXWLRQ
 +DYH\RXUWHVWXVHUVHPSOR\662DQGPRQLWRUWKHUHVXOWV

&RQILJXUH662
<RXFRQILJXUH662ILUVWIRU\RXUDFFRXQWRUJDQGWKHQIRUHDFKXVHURUJIRUZKLFK
\RXZDQW662
.HHSLQPLQGWKDWZKHQ\RXFRQILJXUHDXVHURUJZLWK662DXWKHQWLFDWLRQWKRVH
XVHUVDUHQRWDEOHWRORJLQWR3RVWLQLVHUYLFHVYLDhttps://login.postini.com

&RQILJXUH662IRU<RXU$FFRXQW2UJ
7RFRQILJXUH662IRU\RXU$FFRXQWRUJ

 2SHQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRU\RXU$FFRXQWRUJ
 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN6LQJOH6LJQ2Q

&RQILJXULQJ6LQJOH6LJQ2Q 662



7KHSDJHRSHQVZLWKWKH3RVW 3XVK0RGHO RSWLRQVGLVSOD\HGE\GHIDXOW,I


WKHVHRSWLRQVDUHQRWGLVSOD\HGFOLFNWKH3RVW 3XVK0RGHO OLQNDWWKHWRSRI
WKHSDJH
7RFRQILJXUHWKH3RVW 3XVK0RGHO RSWLRQV

 (QWHUWKHIROORZLQJLQIRUPDWLRQ
)RUWKLVRSWLRQ

(QWHUWKLV

,VVXHU1DPH

7KH,VVXHU1DPHHQWU\RQ\RXU6$0/
VHUYHU)RUH[DPSOH
KWWSZZZHOHFWULFDXWRPRWLYHFRP
1RWH7KLVVWULQJPXVWPDWFKWKH,VVXHU

1DPHHQWU\RQ\RXU6$0/VHUYHU
<RXU&HUWLILFDWH

7KHSXEOLFNH\FHUWLILFDWHIRUGDWDVLJQHG
E\\RXU662VROXWLRQ
2SHQ\RXUFHUWLILFDWHLQDWH[WHGLWRUFRS\
WKHFRQWHQWVDQGSDVWHWKHPLQWRWKLV
ILHOG
<RXUFHUWLILFDWHPXVWEHLQWKH3(0
IRUPDW %DVHHQFRGHGIRUPDW DQG
LQFOXGHWKHKHDGHUDQGIRRWHU)RU
H[DPSOH
%(*,1&(57,),&$7(
0,,&(M&&$;V&%(-%+VZ'4<-.R=
(1'&(57,),&$7(



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

 &OLFN$GG&RQILJXUDWLRQ

<RXUQHZFRQILJXUDWLRQLVGLVSOD\HGDWWKHERWWRPRIWKHSDJH
7RFRQILJXUHWKH$UWLIDFW 3XOO0RGHO 

 2SHQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRU\RXU$FFRXQWRUJ
 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN6LQJOH6LJQ2Q
 &OLFNWKH$UWLIDFW 3XOO0RGHO OLQNDWWKHWRSRIWKHSDJH

&RQILJXULQJ6LQJOH6LJQ2Q 662



 (QWHUWKHIROORZLQJLQIRUPDWLRQ
)RUWKLVRSWLRQ

(QWHUWKLV

6RXUFH,'

E\WHEDVHVWULQJWKDWLGHQWLILHVWKH
,'3VRXUFH
*HQHUDOO\REWDLQHGIURP6+$GLJHVWLRQ
RIVXEMHFWILHOGRIIHGHUDWHGFHUWLILFDWH

$VVHUWLRQ85/

7KH$VVHUWLRQ5HWULHYDO85/JHQHUDWHG
E\\RXU662VROXWLRQ

 &OLFN$GG&RQILJXUDWLRQ

<RXUQHZFRQILJXUDWLRQLVGLVSOD\HGDWWKHERWWRPRIWKHSDJH

&RQILJXUH662IRUD8VHU2UJ
7RFRQILJXUH662IRUD8VHURUJ

 2SHQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRUWKH8VHURUJ
 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN*HQHUDO6HWWLQJV
 )RU$XWKHQWLFDWLRQ0HWKRGVHOHFW6$0/662
 &OLFN6DYH

(GLWDQ662&RQILJXUDWLRQ
<RXFDQPDNHWKHIROORZLQJFKDQJHVWRDQH[LVWLQJ662FRQILJXUDWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

3RVW 3XVK0RGHO 

$GGDFHUWLILFDWH

'HOHWHDFHUWLILFDWH

$UWLIDFW 3XOO0RGHO 

(GLWWKH$VVHUWLRQ85/

(GLWD3RVW 3XVK0RGHO &RQILJXUDWLRQ


 2SHQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRU\RXU$FFRXQWRUJ
 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN6LQJOH6LJQ2Q
 7RDGGDQRWKHUFHUWLILFDWHWRDFRQILJXUDWLRQFOLFN$GG&HUWHQWHURUSDVWHWKH
FHUWLILFDWHGDWDLQWKH1HZ&HUW'DWDILHOGWKHQFOLFN$GG&HUW
7KH3RVWLQL662VHUYLFHFKHFNVIRUDQGDFFHSWVDQ\YDOLGFHUWLILFDWHWKDW\RXU
662VHUYHULVXVLQJ
 7RGHOHWHDFHUWLILFDWHVHOHFWWKHFKHFNER[QH[WWRWKHFHUWLILFDWHWKHQFOLFN
'HOHWH6HOHFWHG

(GLWDQ$UWLIDFW 3XOO0RGHO &RQILJXUDWLRQ


 2SHQWKH2UJDQL]DWLRQ0DQDJHPHQWSDJHIRU\RXU$FFRXQWRUJ
 8QGHU2UJDQL]DWLRQ6HWWLQJVFOLFN6LQJOH6LJQ2Q
 &OLFNWKH$UWLIDFW 3XOO0RGHO OLQNDWWKHWRSRIWKHSDJH
 7RHGLWWKH$VVHUWLRQ85/FOLFNLQWKH$VVHUWLRQ85/ILHOGDQGHGLWWKHWH[W
WKHQFOLFN6DYH85/&KDQJHV

'HOHWHDQ662&RQILJXUDWLRQ
<RXFDQGHOHWHDVLQJOHFRQILJXUDWLRQRUGHOHWHDOORI\RXUFRQILJXUDWLRQV7KH
SURFHGXUHVDUHWKHVDPHIRUERWK3RVW 3XVK0RGHO DQG$UWLIDFW 3XOO0RGHO 
7RGHOHWHDVLQJOH662FRQILJXUDWLRQVHOHFWWKHFKHFNER[WRWKHOHIWRIWKDW
FRQILJXUDWLRQWKHQFOLFN'HOHWH6HOHFWHG

&RQILJXULQJ6LQJOH6LJQ2Q 662



7RGHOHWHDOORI\RXUFRQILJXUDWLRQVVHOHFWWKHFKHFNER[DWWKHWRSOHIWRIWKH
FRQILJXUDWLRQVOLVW WKLVVHOHFWVDOO WKHQFOLFN'HOHWH6HOHFWHG

7URXEOHVKRRWLQJ6$0/$VVHUWLRQ'DWD
,I\RXDUHFUHDWLQJ\RXURZQ662VROXWLRQDQG6$0/$VVHUWLRQVRUFRQILJXULQJ
\RXUVHUYHUWRDOWHU$VVHUWLRQVNHHSLQPLQGWKDW\RXU$VVHUWLRQVZKHQGHFRGHG
QHHGWRFRQIRUPWRRQHRIWKHIROORZLQJ

7KH1DPH,GHQWLILHURIWKH6XEMHFWRIWKH$XWKHQWLFDWLRQ6WDWHPHQWVKRXOGEH
WKHHPDLODGGUHVVRIWKHXVHU)RUH[DPSOH
<AuthenticationStatement><Subject><NameIdentifier>jdoe@google.com
</NameIdentifier></Subject></AuthenticationStatement>

7KH$WWULEXWH6WDWHPHQWVKRXOGFRQWDLQDQ$WWULEXWHQDPHGSHUVRQDOBHPDLO
RUZRUNBHPDLO FDVHLQVHQVLWLYH ZLWKWKHYDOXHEHLQJWKHXVHU
VHPDLO
DGGUHVV)RUH[DPSOH
<AttributeStatement><Attribute AttributeName="personal_email">
<AttributeValue>dhenders@google.com</AttributeValue>
</Attribute><Attribute AttributeName="work_email">
<AttributeValue>jdoe@google.com</AttributeValue></Attribute>
</AttributeStatement>

6$0/3RVW5HVSRQVH+70/
)ROORZLQJLVDQH[DPSOHRIWKHUDZ+70/IRUD6$0/3RVW5HVSRQVH
,QWKHQH[WVHFWLRQ'HFRGHG6$0/3RVW5HVSRQVHRQSDJH \RXFDQVHHD
GHFRGHGYHUVLRQRIWKLV+70/
<html>
<head>
<title>Postini IDP Sample of SAMLResponse</title>
</head>
<body>
<center>
<h3>Postini IDP Sample of SAMLResponse</h3>
</center>
<table>
<form action="https://pfs.postini.com/pfs/spServlet" method="post">
<center>



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<input type="hidden" name="SAMLResponse"


value="PFJlc3BvbnNlIHhtbG5zPSJ1cm46b2FzaXM6bmFtZXM6dGM6U0FNTDoxLjA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&RQILJXULQJ6LQJOH6LJQ2Q 662


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"/>
<input type="hidden" name="TARGET" value="https://pfs.postini.com/
pfs/spServlet"/>
<tr><td></td></tr>
<tr><td></td><td><input type="submit" name="Submit" value="Submit"/
></td></tr>
</center>
</form>
</table>
</body>
</html>

'HFRGHG6$0/3RVW5HVSRQVH
)ROORZLQJLVWKHGHFRGHGIRUPRIWKH+70/LQWKHH[DPSOHDERYH 6$0/3RVW
5HVSRQVH+70/RQSDJH  7KLVLVSURYLGHGWRJLYH\RXDQLQGLFDWLRQRIZKDW
VRUWRIGDWD\RXU6$0/DVVHUWLRQVQHHGWRLQFOXGH1RWHWKDWZKHQLWLVVXEPLWWHG
YLD+70/WKH6$0/5HVSRQVHLVEDVHHQFRGHG
<Response xmlns="urn:oasis:names:tc:SAML:1.0:protocol"
xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"
xmlns:samlp="urn:oasis:names:tc:SAML:1.0:protocol"
IssueInstant="2009-03-09T23:34:27.003Z" MajorVersion="1"
MinorVersion="1" ResponseID="da85bd7580929df9b6f2ea6f8f5754ed">
<ds:Signature xmlns:ds="http://www.w3.org/2000/09/xmldsig#">
<ds:SignedInfo>
<ds:CanonicalizationMethod Algorithm="http://www.w3.org/2001/
10/xml-exc-c14n#"></ds:CanonicalizationMethod>
<ds:SignatureMethod Algorithm="http://www.w3.org/2000/09/
xmldsig#rsa-sha1"></ds:SignatureMethod>
<ds:Reference URI="#da85bd7580929df9b6f2ea6f8f5754ed">
<ds:Transforms>
<ds:Transform Algorithm="http://www.w3.org/2000/09/
xmldsig#enveloped-signature"></ds:Transform>
<ds:Transform Algorithm="http://www.w3.org/2001/10/xmlexc-c14n#"><ec:InclusiveNamespaces xmlns:ec="http://www.w3.org/
2001/10/xml-exc-c14n#" PrefixList="code ds kind rw saml samlp
typens #default"></ec:InclusiveNamespaces></ds:Transform>
</ds:Transforms>
<ds:DigestMethod Algorithm="http://www.w3.org/2000/09/
xmldsig#sha1"></ds:DigestMethod>
<ds:DigestValue>s5S9GXJv1hWQqqJ5bviLkuG0CrM=</
ds:DigestValue>
</ds:Reference>
</ds:SignedInfo>



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

<ds:SignatureValue>Qv2WK1p6tuPEuyaQ+7oyVCU6OIvLtX97WXtR5+hEWxZsWXa
4IbtHlt6GOr2PvNEWMsckk1I7SYJI/fbexYTaGRFFbOPxbimwEu3Vqg8mECunoR/
wVlGQ/xnkQY3Mgs20KlK4ZEagZHkykIVL1XUNJQNa/+IvqUqBsk3xRPy5QFE=</
ds:SignatureValue>
<ds:KeyInfo>
<ds:X509Data>
<ds:X509Certificate>MIICQDCCAakCBEJ7qeYwDQYJKoZIhvcNAQEEBQAwZzELMA
kGA1UEBhMCVVMxEzARBgNVBAgTCkNhbGlmb3JuaWExEjAQBgNVBAsTCUlkcFNhbXBs
ZTEVMBMGA1UEChMMUG9zdGluaSwgSW5jMRgwFgYDVQQDEw9wZnMucG9zdGluaS5jb2
0wHhcNMDUwNTA2MTczMTE4WhcNMTUwNTA0MTczMTE4WjBnMQswCQYDVQQGEwJVUzET
MBEGA1UECBMKQ2FsaWZvcm5pYTESMBAGA1UECxMJSWRwU2FtcGxlMRUwEwYDVQQKEw
xQb3N0aW5pLCBJbmMxGDAWBgNVBAMTD3Bmcy5wb3N0aW5pLmNvbTCBnzANBgkqhkiG
9w0BAQEFAAOBjQAwgYkCgYEAttLBCJ4rNCvYfPcIsd/D43X5BF/
1Q99XTLSEmKmKYDHp+hgi8PAT5J9zu3WYghiILB8fm4pbDqPV0aT9IRSr1cQ5EWEIy
BEmYHY6r7mTFiLUZYH4JHuk5p15Uw1d73GlsDDywMWjF7TmgfypfiTX/wuFmn+8/
kRv7GjGpVTn5GkCAwEAATANBgkqhkiG9w0BAQQFAAOBgQCXWzg3eEQfOYagnPrNDVV
18l+Do7igJEQHZxgsyP9gydBVit8VYH8asoLGV7fLiq1mUf/
PpwW00UIxs1KTtTKF3R3p/jWKJ2IUVGIDYN9nkkaPzxgV9XM+dohk+Ct4IKP/
m1hLQC3k1fa1GS/nMeeHDe88cf8TmpLTp42/UGOlFw==</ds:X509Certificate>
</ds:X509Data>
</ds:KeyInfo>
</ds:Signature>
<Status>
<StatusCode Value="samlp:Success"></StatusCode>
</Status>
<Assertion xmlns="urn:oasis:names:tc:SAML:1.0:assertion"
AssertionID="a67cc38c45ca10474e6a930ddd74e566" IssueInstant="200903-09T23:34:27.002Z" Issuer="localhost" MajorVersion="1"
MinorVersion="1">
<Conditions NotBefore="2009-03-09T23:34:26.989Z"
NotOnOrAfter="2009-03-09T23:34:56.989Z"></Conditions>
<AuthenticationStatement AuthenticationInstant="2009-0309T23:34:26.989Z"
AuthenticationMethod="urn:oasis:names:tc:SAML:1.0:am:password">
<Subject>
<NameIdentifier>username@domain.com</NameIdentifier>
<SubjectConfirmation>
<ConfirmationMethod>urn:oasis:names:tc:SAML:1.0:cm:artifact</
ConfirmationMethod>
<SubjectConfirmationData>AACJMmT0TyVpXHZNfnKujmwJVutsjWJsZUBzYW5ka
WVnby5lZHXGmrw3</SubjectConfirmationData>
</SubjectConfirmation>
</Subject>
</AuthenticationStatement>
</Assertion>
</Response>

&RQILJXULQJ6LQJOH6LJQ2Q 662



6625HIHUHQFH
3RVW 3XVK0RGHO
8VHWKLVSDJHWRFRQILJXUHWKH3RVW 3XVK0RGHO IRUDXWKHQWLFDWLRQ
)RUWKLVRSWLRQ

(QWHUWKLV

,VVXHU1DPH

7KH,VVXHU1DPHHQWU\RQ\RXU6$0/
VHUYHU)RUH[DPSOH
KWWSZZZHOHFWULFDXWRPRWLYHFRP
1RWH7KLVVWULQJPXVWPDWFKWKH,VVXHU

1DPHHQWU\RQ\RXU6$0/VHUYHU
<RXU&HUWLILFDWH

7KHSXEOLFNH\FHUWLILFDWHIRUGDWDVLJQHG
E\\RXU662VROXWLRQ
2SHQ\RXUFHUWLILFDWHLQDWH[WHGLWRUFRS\
WKHFRQWHQWVDQGSDVWHWKHPLQWRWKLV
ILHOG
<RXUFHUWLILFDWHPXVWEHLQWKH3(0
IRUPDW %DVHHQFRGHGIRUPDW DQG
LQFOXGHWKHKHDGHUDQGIRRWHU)RU
H[DPSOH
%(*,1&(57,),&$7(
0,,&(M&&$;V&%(-%+VZ'4<-.R=
(1'&(57,),&$7(

7RDGGDQRWKHUFHUWLILFDWHWRDFRQILJXUDWLRQFOLFN$GG&HUWHQWHURUSDVWHWKH
FHUWLILFDWHGDWDLQWKH1HZ&HUW'DWDILHOGWKHQFOLFN$GG&HUW7KH3RVWLQL662
VHUYLFHFKHFNVIRUDQGDFFHSWVDQ\YDOLGFHUWLILFDWHWKDW\RXU662VHUYHULVXVLQJ
7RGHOHWHDFHUWLILFDWHIRUDFRQILJXUDWLRQVHOHFWWKHFKHFNER[QH[WWRWKH
FHUWLILFDWHWKHQFOLFN'HOHWH6HOHFWHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$UWLIDFW 3XOO0RGHO
8VHWKLVSDJHWRFRQILJXUHWKH$UWLIDFW 3XOO0RGHO IRUDXWKHQWLFDWLRQ
)RUWKLVRSWLRQ

(QWHUWKLV

6RXUFH,'

E\WHEDVHVWULQJWKDWLGHQWLILHVWKH
,'3VRXUFH
*HQHUDOO\REWDLQHGIURP6+$GLJHVWLRQ
RIVXEMHFWILHOGRIIHGHUDWHGFHUWLILFDWH

$VVHUWLRQ85/

7KH$VVHUWLRQ5HWULHYDO85/JHQHUDWHG
E\\RXU662VROXWLRQ

7RHGLWWKH$VVHUWLRQ85/IRUDQH[LVWLQJFRQILJXUDWLRQFOLFNLQWKH$VVHUWLRQ85/
ILHOGDQGHGLWWKHWH[WWKHQFOLFN6DYH85/&KDQJHV

&RQILJXULQJ6LQJOH6LJQ2Q 662





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$SSHQGL[ $

,QWHUSUHWLQJ+HDGHU)LHOGV

$SSHQGL[ $

$ERXW+HDGHU)LHOGV
:KHQPHVVDJHVDUHSURFHVVHGE\WKHPHVVDJHVHFXULW\VHUYLFHFXVWRPKHDGHU
ILHOGVDUHSODFHGLQHPDLOPHVVDJHKHDGHUV7KLVKHDGHULQIRUPDWLRQFDQEH
XVHIXOIRUHLWKHUGHWHUPLQLQJHPDLOGLVSRVLWLRQRUIRUKDQGOLQJVXSSRUWLVVXHV
7KLVFKDSWHUGHVFULEHVWKHIROORZLQJKHDGHUILHOGVDGGHGE\WKHPHVVDJHVHFXULW\
VHUYLFH

5HFHLYHG+HDGHU)LHOGRQSDJH 

;SVWQOHYHOV+HDGHU)LHOGRQSDJH 

;SVWQYLUXV+HDGHU)LHOGRQSDJH 

;SVWQVHWWLQJV+HDGHU)LHOGRQSDJH 

;SVWQVWULNH+HDGHU)LHOGRQSDJH 

;SVWQ[ILOWHU+HDGHU)LHOGRQSDJH 

;SVWQQHSWXQH+HDGHU)LHOGVRQSDJH 

,QGXVWU\+HXULVWLFV+HDGHU)LHOGVRQSDJH 

;SVWQDGGUHVVHV+HDGHU)LHOGRQSDJH 

;SVWQGLVSRVLWLRQ+HDGHU)LHOGRQSDJH 

;SVWQQ[SUDQG;SVWQQ[S+HDGHU)LHOGVRQSDJH 

$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU+HDGHU)LHOGVRQSDJH 

7KHVHUYLFHPLQLPL]HVSURFHVVLQJWLPHE\RQO\VFDQQLQJIRUFDWHJRULHVWKDWWKH
XVHUKDVHQDEOHG)RUH[DPSOHLIDXVHUWXUQVRIIWKHFRPPHUFLDOFDWHJRU\WKH
FRPPHUFLDOVFRUHLVQRWFRPSOHWHGRUGLVSOD\HG,I\RXGRQRWKDYHDFFHVVWR
,QGXVWU\+HXULVWLFV DQRSWLRQDOIHDWXUH WKH,QGXVWU\+HXULVWLFVVFRUHLVQRW
FDOFXODWHGRUGLVSOD\HG
$OOWKHQXPHULFKHDGHUYDOXHVGLVSOD\GLJLWVWRWKHULJKWRIWKHGHFLPDOSODFH

,QWHUSUHWLQJ+HDGHU)LHOGV



5HFHLYHG+HDGHU)LHOG
7KHVHUYLFHLQFOXGHVD5HFHLYHGKHDGHUILHOGLQHDFKPHVVDJHSURFHVVHG7KLV
LQIRUPDWLRQLQFOXGHVWKH,3DGGUHVVRIWKHVHQGHUDQ\GHWDLOVRQ7/6 7UDQVDFWLRQ
/D\HU6HFXULW\DQRSWLRQDOIHDWXUH VHFXUHWUDQVPLVVLRQIURPWKHVHQGLQJVHUYHU
WKHSDUWLFXODUVHUYHUWKDWSURFHVVHGWKHPHVVDJHWKHGLJLWDOVLJQDWXUHWKDWLV
DGGHGWROHWWKHV\VWHPGLVWLQJXLVKEHWZHHQOHJLWLPDWH1'5VIRU\RXUPHVVDJHV
DQG1'5VWKDWUHVXOWIURPVSDPPHUVXVLQJIRUJHGDGGUHVVHVDQGDWLPHVWDPS
$QHPDLOPHVVDJHWKDWSDVVHGWKURXJKWKHPHVVDJHVHFXULW\VHUYLFHZLOOKDYH
KHDGHUILHOGVVLPLODUWRWKHIROORZLQJ
Received: from source ([172.18.76.29]) by exprod8ob108.postini.com
([64.18.7.12]) with SMTP
ID DSNKSKPalmOiRJPHHXa+8YGGbDZtHbT3OnGV@postini.com; Thu, 14
Aug 2008 00:11:18 PDT

,I\RXGRQWVHHDKHDGHUILHOGZLWKWKHGRPDLQVLPLODUWRexprodNmxM.postini.com
IRUH[DPSOHexprod8mx8.postini.com WKHPHVVDJHGLGQRWJRWKURXJKWKH
PHVVDJHVHFXULW\VHUYLFHDQGZDVGHOLYHUHGGLUHFWO\WRWKHUHFLSLHQWVVHUYHU
7/6GHOLYHU\IURPWKHVHQGLQJVHUYHUWRWKHPHVVDJHVHFXULW\VHUYLFHLVLQGLFDWHG
E\using TLSv1RUusing SSLv3IRUH[DPSOH
Received: from source ([12.158.40.254]) (using TLSv1) by
exprodNmxM.postini.com; Wed, 08 Jan 2007 14:39:55 PST
Received: from source ([12.158.40.254]) (using SSLv3) by
exprodNmxM.postini.com; Wed, 08 Jan 2007 15:02:31 PST

<RXUPDLOVHUYHUPD\DGGVLPLODUGHWDLOVWRWKHKHDGHUWRLQGLFDWHWKDWWKH
PHVVDJHZDVUHFHLYHGYLD7/6IURPWKHPHVVDJHVHFXULW\VHUYLFH
7KHGLJLWDOVLJQDWXUHWDNHVDIRUPOLNHWKHIROORZLQJ
ID DSNKSKPalmOiRJPHHXa+8YGGbDZtHbT3OnGV@postini.com;

7KHGLJLWDOVLJQDWXUHLVDGGHGWRVXSSRUWWKH1XOO6HQGHU'LVSRVLWLRQVSDPILOWHU

;SVWQOHYHOV+HDGHU)LHOG
7KHOHWWHUQXPEHUSDLUVWKDWDSSHDURQ;SVWQOHYHOVWHOO\RXZKLFKILOWHUV LIDQ\ 
ZHUHWULJJHUHGDQGWRZKDWGHJUHH7KHOHWWHUVWKDWPD\DSSHDURQWKLVOLQHDUH
*HQHUDO7UDQVSRUW+HXULVWLFV)LOWHUV



*7 *HQHUDOWUDQVSRUWKHXULVWLFVPRVWWUXVWHG

*7 *HQHUDOWUDQVSRUWKHXULVWLFVPRUHWUXVWHG

*7 *HQHUDOWUDQVSRUWKHXULVWLFVWUXVWHG

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

6SDP)LOWHUV

6 *HQHUDOEXONVSDPVFRUH

&9 ,QWHUQDOXVHRQO\7KLVKDVQRHIIHFWRQWKHRYHUDOOVSDPVFRUHRU
PHVVDJHGLVSRVLWLRQ

3 6H[XDOO\H[SOLFLW SRUQRJUDSK\ VSDPVFRUH

0 0DNHPRQH\IDVW 00) VSDPVFRUH

& &RPPHUFLDORUVSHFLDORIIHUVSDPVFRUH

5 5DFLDOO\LQVHQVLWLYHVSDPVFRUH

,QGXVWU\+HXULVWLFV)LOWHUV RSWLRQDOIHDWXUH

)& )LQDQFLDO&RQWHQWVFRUH

/& /HJDO&RQWHQWVFRUH

6SDP6FRUHV
$VSDPVFRUHRIRQWKH6ILOWHUZRXOGLQGLFDWHWKDWWKLVHPDLOFRQWDLQVQRWKLQJ
WKDWWULJJHUVWKHJHQHUDOVSDPILOWHU LWLVDYDOLGPHVVDJH 7KHORZHUWKHVFRUH
WKHPRUHOLNHO\WKDWWKLVPHVVDJHLVVSDP
&DWHJRU\6FRUHV

$PHVVDJHLVDVVLJQHGWRDILOWHUFDWHJRU\ZKHQLWVVFRUHLQWKDWFDWHJRU\LVDQ
RUEHORZ
([DPSOH
X-pstn-levels: (S: 0.00000/60.95723 CV:99.9000 R:95.91080
P:95.91081 M:64.93900 C:93.23770 )
X-pstn-settings: 5 (2.00000:8.00000) r p M c

7KHRYHUDOOVSDPVFRUHLVS: 0.00000.7KLVLVD0DNH0RQH\)DVW 0 VSDP


PHVVDJHDVVKRZQE\WKHFDSLWDO0LQWKH;SVWQVHWWLQJVOLQH
$VFRUHRIRUEHORZWULJJHUVDFDWHJRU\ILOWHUDQGLQWKLVH[DPSOHWKH0DNH
0RQH\)DVWVFRUHLVM:64.9390
7KH;SVWQOHYHOVKHDGHUILHOGLVQRWDGGHGLIRQHRIWKHUHFLSLHQWVKDV%XON(PDLO
SURWHFWLRQGLVDEOHG)RUH[DPSOHLIWKHHPDLOPHVVDJHLVVHQWWRWZRXVHUVRQH
ZLWKWKH%XON(PDLOILOWHUWXUQHGRQDQGRQHZLWKLWWXUQHGRIIWKHPHVVDJHVHFXULW\
VHUYLFHGRHVQRWLQFOXGHWKLVKHDGHUILHOG
%ODWDQW6SDP%ORFNLQJ %6% 6FRUH

$VHFRQGQXPHULFHYDOXDWLRQWKH%6%VFRUHDSSHDUVDIWHUWKHVSDPVFRUHLQWKH
;SVWQOHYHOVKHDGHUILHOG7KH%6%VFRUHLVXVHGE\WKHVSDPHQJLQHWRLGHQWLI\
PHVVDJHVWKDWVKRXOGEHERXQFHGRUEODFNKROHGE\%ODWDQW6SDP%ORFNLQJ
8QOLNHWKHVSDPVFRUHWKH%6%VFRUHVKRXOGQRWEHHYDOXDWHGGLUHFWO\

,QWHUSUHWLQJ+HDGHU)LHOGV



([DPSOH
X-pstn-levels:

(S: 0.00010/62.95723 )

7KHVSDPVFRUH S: LVVHSDUDWHGIURPWKH%6%VFRUHE\DVODVK  7KH%6%


VFRUHZLOODOZD\VDSSHDUHYHQLI%6%LVQRWWXUQHGRQ
,IDPHVVDJHVFRUHVDVEODWDQWVSDPWKH%6%GLVSRVLWLRQRIERXQFHRUEODFNKROH
UHVXOWVLQDGLVFDUGHGPHVVDJHDQGWKHUHDUHQRVSDPUHODWHGKHDGHUILHOGVIRU
WKRVHPHVVDJHV7KH%6%VFRUHZDVDGGHGWRPDNHLWFOHDUWRVRPHRQH
HYDOXDWLQJWKHKHDGHUWKDWWKHPHVVDJHGLGPHHWWKHVSDPVFRUHFULWHULRQEXW
IDLOHGWRPHHWWKH%6%VFRUHFULWHULRQ

;SVWQYLUXV+HDGHU)LHOG
:KHQDYLUXVLVGHWHFWHGWKHPHVVDJHVHFXULW\VHUYLFHLQVHUWVWKHX-pstnvirus
KHDGHUILHOGWRVKRZZKDWYLUXVZDVFDXJKW7KHIRUPDWRIWKHILHOGZKHQDYLUXVLV
GHWHFWHGE\0F$IHHLV
X-pstnvirus: McAfee_Virus_Name

)RUIXUWKHUGHWDLOVRQRQHRIWKHVHYLUXVHV\RXFDQVHDUFKIRUMcAfee_Virus_Name
DWWKH0F$IHH9LUXV,QIRUPDWLRQ/LEUDU\VLWH
http://vil.nai.com

)ROORZLQJLVWKHIRUPDWRIWKHILHOGIRUWKH$XWKHQWLXP$QWLYLUXVHQJLQH DQRSWLRQDO
IHDWXUHIRUVHUYLFHSDFNDJHV ZKLFKVFDQVLQERXQGPHVVDJHV
X-pstnvirus: AUTH-Authentium_Virus_Name

7KHWH[WAUTH-LVQRWSDUWRIWKHYLUXVQDPH7KHWH[WLQGLFDWHVWKDWWKHYLUXVZDV
QRWGHWHFWHGE\WKH0F$IHHHQJLQHDQGZDVFDXJKWE\$XWKHQWLXP)RUIXUWKHU
GHWDLOVRQDYLUXVFDXJKWE\$XWKHQWLXP$QWLYLUXV\RXFDQVHDUFKIRU
Authentium_Virus_NameRQWKH
http://www.authentium.com/support/AVMatrix/portal.aspx

)ROORZLQJDUHH[DPSOHVRIWKHVDPHYLUXVLIGHWHFWHGE\0F$IHHRU$XWKHQWLXP
X-pstnvirus: W32/Mydoom.bb@MM
X-pstnvirus: AUTH-W32/Mydoom.AY@mm

0HVVDJHVZLWKWKH;SVWQYLUXVKHDGHUILHOGDUHQRWGHOLYHUHGWR\RXUXVHUVRQO\LQ
WKHIROORZLQJFDVHV

9LUXVGLVSRVLWLRQLVVHWWR0HVVDJH+HDGHU7DJJLQJIRUWKHRUJDQL]DWLRQWKDW
FRQWDLQVWKHXVHU,QWKLVFDVHDOOYLUXVHVZLOOEHWDJJHGZLWKWKHKHDGHUILHOG
DQGGHOLYHUHGWR\RXUPDLOVHUYHU

7KHDGPLQLVWUDWRU RUXVHULIDOORZHG GHOLYHUVWKHLQIHFWHGRUFOHDQHGYLUXVWR


WKHXVHU

7KHX-pstnvirus ILHOGLVRPLWWHGRQO\ZKHQYLUXVSURWHFWLRQLVQRWHQDEOHGIRUD
XVHURUWKHUHLVQRWKHPHVVDJHVHFXULW\VHUYLFHXVHUDVVRFLDWHGZLWKWKH
UHFLSLHQWVDGGUHVV



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

;SVWQVHWWLQJV+HDGHU)LHOG
8VHU6HWWLQJV

7KH;SVWQVHWWLQJVOLQHVKRZVWKHUHFLSLHQW
VVSDPVHWWLQJV
,PSRUWDQW7KH;SVWQVHWWLQJVILHOGLVQRWDYDLODEOHLQDPHVVDJHWKDWZDV
GHOLYHUHGWRPXOWLSOH HQYHORSH UHFLSLHQWV+RZHYHULIWKHVHQGLQJPDLOVHUYHU
HVWDEOLVKHVDVHSDUDWHFRQQHFWLRQIRUHDFKUHFLSLHQWWKHQDQLQGLYLGXDOUHFLSLHQWV
VSDPVHWWLQJLQIRUPDWLRQLVGLVSOD\HGLQWKHKHDGHUILHOG
7KHIRUPDWRIWKLVKHDGHUILHOGLV
X-pstn-settings: Bulk_Filter_Setting (Base_Threshold : Effective
Threshold) category_filters

([DPSOH
X-pstn-settings: 5 (2.0000:8.0000) r p M C

7KHILUVWQXPEHULVWKHXVHU
V%XON)LOWHU EDVH VSDPVHWWLQJ

 OHQLHQW

 OHVVOHQLHQW

 PRGHUDWH

 PRUHDJJUHVVLYH

 PRVWDJJUHVVLYH

,QWKHH[DPSOHDERYHWKHXVHU
VEXONILOWHUZDVVHWWRWKHPRVWDJJUHVVLYH
VHWWLQJ
7KHSDUHQWKHVL]HGSDLURIQXPEHUVLQGLFDWHWKHXVHU
VEDVHWKUHVKROGDQG
HIIHFWLYHWKUHVKROG7KHVHDUHGHULYHGYDOXHVDQGVKRXOGQRWEHGLUHFWO\
LQWHUSUHWHGDVWKH\DUHVXEMHFWWRFKDQJH
,IDQ\&03RU5ILOWHUWKDWWKHXVHUWXUQHGRQKDVDYDOXHOHVVWKDQWKH
HIIHFWLYHWKUHVKROGYDOXHLVDPXOWLSOHRIWKHEDVHWKUHVKROGYDOXH,IQRQHRIWKHVH
ILOWHUVLVOHVVWKDQWKHWKUHVKROGYDOXHLVWKHVDPHDVWKHEDVHYDOXH
7KHILQDOOHWWHUVRQWKHOLQHLQGLFDWHZKLFKILOWHUVWKHXVHUKDGWXUQHGRQDQGZKLFK
KDGYDOXHVOHVVWKDQ WKHVHDUHLQXSSHUFDVH ,QWKHDERYHH[DPSOHWKH
PDNHPRQH\IDVW 0 DQGWKHFRPPHUFLDORIIHU & FDWHJRU\ILOWHUVZHUHWULJJHUHG
,IDFDWHJRU\ILOWHULVWXUQHGRIIWKHOHWWHUUHSUHVHQWLQJLWGRHVQRWDSSHDURQWKLV
OLQH
<RXPD\DOVRVHHWKHOHWWHUV&9LQWKHX-pstn-settingsILHOG7KLVLQGLFDWHV
VXVSLFLRXV EXWXQFHUWDLQ YLUXVOLNHPHVVDJHFRQWHQW,IWKHPHVVDJHLVRWKHUZLVH
QRUPDOWKLVGRHVQRWQHFHVVDULO\VWRSWKHPHVVDJH

,QWHUSUHWLQJ+HDGHU)LHOGV



'HWHUPLQLQJ:KHWKHURU1RWWKH0HVVDJHLV6SDP
7KHILQDOVWHSLQGHWHUPLQLQJZKHWKHUDQHPDLOLVTXDUDQWLQHGRUQRWLVWRFRPSDUH
WKHVSDPVFRUHDJDLQVWWKHWKUHVKROGYDOXH
,IWKHVSDPVFRUHLVOHVVWKDQWKHHIIHFWLYHWKUHVKROGWKHHPDLOLVFRQVLGHUHG
VSDP,ILWLVJUHDWHUWKDQRUHTXDOWRWKHHIIHFWLYHWKUHVKROGWKHHPDLOLVVHQWWR
WKHUHFLSLHQW
VLQER[
([DPSOH
X-pstn-levels: (S: 0.00000/60.95723 R:95.91080 P:95.91081
M:64.93900 C:93.23770 )
X-pstn-settings: 5 (2.00000:8.00000) r p M C

,QWKLVH[DPSOHWKHVSDPVFRUHLVDQGWKHHIIHFWLYHWKUHVKROGLV
6LQFHLVOHVVWKDQWKLVPHVVDJHLVVSDP

;SVWQVWULNH+HDGHU)LHOG
$QH[FHSWLRQWRWKHVSDPVFRUHDQGWKUHVKROGFDOFXODWLRQVLVWKHX-pstn-2strike
KHDGHUILHOG7KH X-pstn-2strikeILHOGLQGLFDWHVWKDWWKHVSDPVFRUHZDVEHORZ
WKHHIIHFWLYHWKUHVKROGEXWZDVOLNHO\DYDOLGPHVVDJH7KLVLVEDVHGRQWKH,3
DGGUHVVRIWKHVHQGHUDQGRWKHUPHVVDJHFKDUDFWHULVWLFV,IWKHVSDPVFRUH 6 LV
JUHDWHUWKDQWKHPHVVDJHZDVDOORZHGWKURXJKDVDYDOLGPHVVDJH
([DPSOH
X-pstn-levels: (S: 0.22604/99.8045 R:97.45080 P:76.42022 M:64.93900
C:93.23770 )
X-pstn-settings: 5 (2.00000:1500.00000) r P M c
X-pstn-2strike: clear

,QWKLVH[DPSOHWKH;SVWQVWULNHLVVHWWRFOHDUVRWKHPHVVDJHZDVGHOLYHUHG

;SVWQ[ILOWHU+HDGHU)LHOG
7KH[SVWQ[ILOWHUKHDGHUILHOGLQGLFDWHVWKDWWKHPHVVDJHWULJJHUHGDJOREDO
SDWWHUQUXOH7KHPHVVDJHVHFXULW\VHUYLFHPDLQWDLQVDPLQLPDOQXPEHURIWKHVH
UXOHVWRHQVXUHWKDWFHUWDLQPHVVDJHVDUHTXDUDQWLQHGDVVSDPUHJDUGOHVVRIWKH
VSDPVFRUH
2QHH[DPSOHRIDJOREDOSDWWHUQUXOHLVWKHSUHVHQFHRI$'9LQWKHPHVVDJH
VXEMHFWOLQH7KH8QLWHG6WDWHV&$163$0DFWPDQGDWHVWKDWDQ\PHVVDJHZLWK
$'9LQWKHVXEMHFWOLQHVKRXOGEHFRQVLGHUHGDQDGYHUWLVHPHQWHYHQLIWKH
PHVVDJHGRHVQ
WVFRUHDVVSDPWKLVJOREDOUXOHHQVXUHVWKDWWKHPHVVDJHLV
TXDUDQWLQHG*OREDOSDWWHUQUXOHVPD\RFFDVLRQDOO\EHXVHGDVDPHWKRGWR
UHVSRQGTXLFNO\WRQHZW\SHVRIVSDP
([DPSOH
X-pstn-xfilter: yes



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QWKLVH[DPSOHWKH;SVWQ[ILOWHULVVHWWR\HVVRWKHPHVVDJHZDVSURFHVVHGDV
MXQNPDLO

;SVWQQHSWXQH+HDGHU)LHOGV
7KLVKHDGHUILHOGLQGLFDWHVWKDWDOWKRXJKWKHPHVVDJHGLGQRWVFRUHDVVSDPLW
ZDVOLNHO\DMXQNPHVVDJHEDVHGRQWKHVHQGLQJV\VWHP
VEHKDYLRUDQGWKHUHIRUH
TXDUDQWLQHG
X-pstn-neptune-rslt: qtine

7KHKHDGHUILHOG;SVWQQHSWXQHFRQWDLQVRQO\LQWHUQDOVFRULQJLQIRUPDWLRQDQG
ORRNVVLPLODUWRWKLV
X-pstn-neptune: 287/236/0.8223004.2/59

2FFDVLRQDOO\\RXPD\VHHWKLVKHDGHUILHOGZKLFKLVDOVRXVHGIRULQWHUQDO
PRQLWRULQJ
X-pstn-neptune-rslt: pass

<RXPD\DOVRVHHWKHIROORZLQJKHDGHUILHOGZKLFKLQGLFDWHVWKDWWKHPHVVDJHKDV
VXVSLFLRXVEHKDYLRUDQGFRQWHQWDQGPD\EHWUHDWHGDVDYLUXV
pstn-neptune-cave-rslt: virus

,IDPHVVDJHWULJJHUV(DUO\'HWHFWLRQIRUYLUXVHVWKLVILHOGDSSHDUVLQWKH
PHVVDJHKHDGHU
X-pstn-neptune-cave-rslt: pbox

,QGXVWU\+HXULVWLFV+HDGHU)LHOGV
,QGXVWU\+HXULVWLFV RSWLRQDOIHDWXUH JHQHUDWHVWKHVHKHDGHUFRGHV

LCOHJDOFRQWHQW

FCILQDQFLDOFRQWHQW

LTOHJDOWUDQVSRUW

FTILQDQFLDOWUDQVSRUW

7KHWUDQVSRUWFRGHVRQO\DSSHDURQWKHVHWWLQJVOLQHWKHFRQWHQWFRGHVDSSHDURQ
ERWKWKHOHYHOVDQGVHWWLQJVOLQHV
,IFRQWHQWRUWUDQVSRUWILOWHULQJLVWULJJHUHGWKHFRGHDSSHDUVLQXSSHUFDVHOHWWHUV
RQWKHx-pstn-settingsOLQH,IILOWHULQJLVQWWULJJHUHGWKHFRGHVDSSHDULQ
ORZHUFDVHOHWWHUV
&RQWHQW+HDGHU)LHOG([DPSOH

,QWKLVKHDGHUILHOGH[DPSOH,QGXVWU\+HXULVWLFVIRUILQDQFLDODQGOHJDOFRQWHQW
ZHUHWXUQHGRQ

,QWHUSUHWLQJ+HDGHU)LHOGV



X-pstn-levels:
(S: 0.9403/ 9.86262 FC:95.5390 LC:95.5390
R:95.9108 P:95.9108 M:98.9607 C:66.2733 )
X-pstn-settings: 3 (1.0000:2.0000) fc lc r p m C

7KHVFRUHVIRUWKHVHFDWHJRULHVDSSHDURQWKHOHYHOVOLQHFC:95.5390
LC:95.5390$VZLWKWKHRWKHUFDWHJRULHVILOWHULQJWULJJHUVZKHQWKHLUVFRUHVGURS
EHORZ,QWKLVFDVHQHLWKHUWULJJHUHGVRWKH\DSSHDULQORZHUFDVHRQWKH
VHWWLQJVOLQH
,QWKHQH[WH[DPSOHWKHRUJDQL]DWLRQKDGWKH,QGXVWU\+HXULVWLFOHJDOFRQWHQWDQG
OHJDOWUDQVSRUWFDWHJRULHVWXUQHGRQ
X-pstn-levels:
(S: 0.00000/ 4.76962 LC: 0.1839 R:95.9108
P:95.9108 M:81.1584 C:97.1311 )
X-pstn-settings: 3 (1.0000:0.0000) LC lt r p M c

7KHVFRUHIRUOHJDOFRQWHQWFDWHJRU\DSSHDUVOHYHOVOLQHLC: 0.18397KHVFRUHLV
OHVVWKDQZKLFKWULJJHUVWKHFDWHJRU\%HFDXVHWKLVFDWHJRU\ZDVWULJJHUHG
DQGEHFDXVHWKHOHJDOFRQWHQWILOWHUZDVVHWWRWKHKLJKHVWYDOXHWKHHIIHFWLYH
WKUHVKROGRQWKHVHWWLQJVOLQHZDVVHWWR]HUR  7KHHIIHFWLYH
WKUHVKROGLVFRPSDUHGWRWKHVSDPVFRUH,IWKHVSDPVFRUHLVOHVVWKDQWKH
HIIHFWLYHWKUHVKROGWKHPHVVDJHLVVSDP,QWKLVH[DPSOHWKHVSDPVFRUHDQG
HIIHFWLYHWKUHVKROGVDUHERWK]HURVRWKHPHVVDJHLVFRQVLGHUHGYDOLGDQGLV
SDVVHGWKURXJKWRWKHUHFLSLHQWLQER[
7UDQVSRUW+HDGHU)LHOG([DPSOH

,QWKLVKHDGHUILHOGH[DPSOH,QGXVWU\+HXULVWLFVIRUOHJDOWUDQVSRUWZHUHWXUQHGRQ
X-pstn-levels:
(S: 0.0041/ 14.36962 R:95.9108 P:95.9108
M:99.4056 C:78.1961 )
X-pstn-settings: 3 (1.0000:2.0000) lt r p m C

7KHltFRGHRQWKHVHWWLQJVOLQHLQGLFDWHVWKDWWKHOHJDOWUDQVSRUWFDWHJRU\ZDV
WXUQHGRQEXWQRWWULJJHUHG LWZRXOGEHLTLIWULJJHUHG 7KHWUDQVSRUWFDWHJRULHV
DUHQRWDVVLJQHGQXPHULFVFRUHVDQGGRQWDSSHDULQWKHX-pstn-levelsOLQH

*HQHUDO7UDQVSRUW+HXULVWLFV+HDGHU)LHOGV
7KH*HQHUDO7UDQVSRUW+HXULVWLFVHQJLQHDQDO\]HVERWKWKHFRQWHQWVRID
PHVVDJHDVZHOODVWKHVRXUFHRIWKHPHVVDJH6HQGHUVRIaYDOLGHPDLODUH
JLYHQDELDVDJDLQVWEHLQJTXDUDQWLQHGDVVSDP7KHVHWUXVWHGVHQGHUVDUHQRW
DGGHGWRDZKLWHOLVW7KHVHVHQGHUVFRQWLQXHWREHVXEMHFWWRVSDPILOWHUVEXWWKH
JHQHUDOWUDQVSRUWKHXULVWLFORZHUVWKHULVNWKDWHPDLOIURPYDOLGVHQGHUVPLJKWEH
DFFLGHQWDOO\TXDUDQWLQHG
7KHSXUSRVHRIJHQHUDOWUDQVSRUWKHXULVWLFVLVWRUHGXFHIDOVHTXDUDQWLQHVE\
FUHDWLQJDUHSXWDWLRQGDWDEDVHRIVHQGHUEHKDYLRU
,IRQHRIWKHJHQHUDOWUDQVSRUWKHXULVWLFFDWHJRULHVWULJJHUVLWVKRZVXSOLNHDQ\
RWKHUFDWHJRU\LQWKH;SVWQVHWWLQJVKHDGHUILHOGZLWKD*7*7RU*7*7
VWDQGVIRU*HQHUDO7UDQVSRUWDQGWKHWKUHHFDWHJRULHVLQGLFDWHWKHOHYHORIWUXVW
ZLWK*7EHLQJWKHPRVWWUXVWHG(DFKRIWKHOHYHOVKDVDQDVVLJQHGPXOWLSOLHUWKDW
DGMXVWVWKHVSDPWKUHVKROGEDVHGRQLWVOHYHORIWUXVW,ID*HQHUDO7UDQVSRUW
KHXULVWLFKDVEHHQWULJJHUHGWKH*7LVFDSLWDOL]HG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

+HUH
VDVDPSOHKHDGHUILHOGZKHUHD*HQHUDO+HXULVWLFVFDWHJRU\ZDVWULJJHUHG
X-pstn-settings: 3 (1.0000:0.1000) s gt3 GT2 gt1 r p m C

$OOFXVWRPHUVEHQHILWIURPWKLVIHDWXUH7KHUHDUHQRFRQILJXUDWLRQVDVVRFLDWHG
ZLWK*HQHUDO7UDQVSRUWKHXULVWLFV

;SVWQDGGUHVVHV+HDGHU)LHOG
)ROORZLQJLVDQH[DPSOHRID;SVWQDGGUHVVHVKHDGHUILHOG
X-pstn-addresses: from agoodman@jumboinc.com forward (user good)
[1119/49]
agoodman@jumboinc.comLVWKH)URPDGGUHVVXVHGLQHYDOXDWLQJWKHXVHUV
DSSURYHGDQGEORFNHGVHQGHUOLVWV,IWKHDGGUHVVDSSHDUVRQRQHRIWKHVHOLVWV
WKHSURFHVVLQJLVWHUPLQDWHGDQGWKHGLVSRVLWLRQLVQRWHGRQWKLVOLQH

7KHWH[WDIWHUWKHDGGUHVVFDQEHRQHRIWKHIROORZLQJRSWLRQV ,IQRWKLQJDSSHDUV
WKHDGGUHVVZDVQRWRQDQ\RIWKHIROORZLQJOLVWV

forward (org good)

$GGUHVVLVRQWKHRUJDQL]DWLRQ
V$SSURYHG
6HQGHUVOLVW

quarantined (org bad)

$GGUHVVLVRQWKHRUJDQL]DWLRQ
V%ORFNHG
6HQGHUVOLVW

forward (user good)

$GGUHVVLVRQWKHXVHU
V$SSURYHG6HQGHUVOLVW

quarantined (user bad)

$GGUHVVLVRQWKHXVHU
V%ORFNHG6HQGHUVOLVW

forward (good recip)

$GGUHVVLVRQWKHXVHU
V$SSURYHG0DLOLQJ/LVW

[1119/49]LVDVXPPDU\RIWKHXVHUVDSSURYHGVHQGHUVOLVW7KHILUVWQXPEHULV
WKHWRWDOQXPEHURIFKDUDFWHUVLQWKHDSSURYHGVHQGHUVOLVW7KHVHFRQGQXPEHULV
WKHWRWDOQXPEHURIHQWULHVLQWKHOLVW,QWKHDERYHH[DPSOHWKHUHDUH
FKDUDFWHUVLQWKHDSSURYHGVHQGHUVOLVWDQGWKHWRWDOQXPEHURIHQWULHVLQWKHOLVW
LV,IWKHUHDUHQRHQWULHVLQWKHXVHUVDSSURYHGVHQGHUVOLVWWKHVXPPDU\LV
GLVSOD\HGDV[db-null]

,QWKHH[DPSOHEHORZWKHPHVVDJHE\SDVVHGWKHVSDPILOWHUVEHFDXVHWKH
VHQGLQJDGGUHVVZDVRQWKHUHFLSLHQWVRUJDQL]DWLRQDODSSURYHGVHQGHUVOLVWDV
QRWHGE\(org good)7KHHQWU\[db-null] LQGLFDWHVWKHUHFLSLHQWGRHVQWKDYH
DQ\XVHUOHYHODSSURYHGVHQGHUV
X-pstn-addresses: from kersten@jumboinc.com forward (org good) [dbnull]

7KH;SVWQDGGUHVVHVKHDGHUILHOGGRHVQRWDSSHDULIWKHPHVVDJHZDVVHQWWR
PXOWLSOHXVHUVRIWKHPHVVDJHVHFXULW\VHUYLFH

,QWHUSUHWLQJ+HDGHU)LHOGV



;SVWQGLVSRVLWLRQ+HDGHU)LHOG
7KLVKHDGHUILHOGLQGLFDWHVWKHPHVVDJHZDVGHOLYHUHGIURPDXVHU
V0HVVDJH
&HQWHU7KHGLVSRVLWLRQLVVKRZQRQWKH;SVWQGLVSRVLWLRQOLQH
([DPSOH
X-pstn-disposition: quarantine

7KLVILHOGVWDWHVWKDWWKHPHVVDJHZDVTXDUDQWLQHGE\WKHPHVVDJHVHFXULW\
VHUYLFHDQGZDVWKHQGHOLYHUHGWRWKHLQER[IURPWKH0HVVDJH&HQWHU

;SVWQQ[SUDQG;SVWQQ[S+HDGHU)LHOGV
:KHQPHVVDJHVDUHGHOLYHUHGWR*RRJOH*PDLOWKHVHKHDGHUILHOGVDUHDGGHG
DQGGLVSOD\LQIRUPDWLRQVLPLODUWRWKHIROORZLQJ
X-pstn-nxpr: disp=neutral, envrcpt=address
X-pstn-nxp: bodyHash=e7a578306639faf47072571274493f2ce89341bc

7KHVHKHDGHUILHOGVUHIHUWRRQO\LQWHUQDOLQIRUPDWLRQ

$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHU+HDGHU)LHOGV
$WWDFKPHQW0DQDJHUDQG&RQWHQW0DQDJHUDGGKHDGHUILHOGVZKHQWKH\
TXDUDQWLQHDQHPDLOPHVVDJH
1RWHWKDWLI\RXVHW$WWDFKPHQW0DQDJHURU&RQWHQW0DQDJHUWREORFNRU
EODFNKROHPHVVDJHVWKHVHILHOGVDUHQRWDGGHG

$WWDFKPHQW0DQDJHU+HDGHU)LHOGV
,I$WWDFKPHQW0DQDJHUTXDUDQWLQHVDPHVVDJHWKHPHVVDJHGRHVQRWKDYH
QRUPDOVSDPKHDGHUILHOGV,QVWHDGWKHUHLVRQO\RQHKHDGHUILHOG
X-pstn-disposition: quarantine

,IWKHVHQGHUDSSHDUVRQWKHRUJDQL]DWLRQEDVHG$SSURYHG6HQGHUVOLVWWKH
PHVVDJHFRQWDLQLQJWKHDWWDFKPHQWLVSDVVHGRQWRWKHUHFLSLHQWLQER[7KH
KHDGHUILHOGORRNVOLNHWKLV
X-pstn-attach-addresses: from sender@address.com (approved)

$WWDFKPHQW0DQDJHUGRHVQRWHYDOXDWHWKHXVHU
V$SSURYHG6HQGHUVOLVW

;&0+HDGHU
,ID&RQWHQW0DQDJHUILOWHULVWULJJHUHGWKHIROORZLQJOLQHDSSHDUVLQWKHKHDGHU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

X-CM: (name of triggered Content Manager filter)

)RUH[DPSOH
X-CM: ConfidentialBilling

<RXFUHDWHILOWHUQDPHVZKHQ\RXFUHDWHRUHGLWILOWHUVLQ&RQWHQW0DQDJHU

$QDO\]LQJ+HDGHU)LHOGV
)ROORZLQJDUHWKHKHDGHUILHOGVLQDQH[DPSOHPHVVDJH
X-pstn-levels: (S: 0.46800 R:95.91081 P:95.91081 M:99.85141
C:55.44761 )
X-pstn-settings: 5 (2.00000:8.00000) r p m C
X-pstn-addresses: from <junkyjunk9@hotmail.com>
X-pstn-disposition: quarantine

7KHKHDGHUILHOGVJLYHWKLVLQIRUPDWLRQDERXWWKHPHVVDJH

7KHRYHUDOOVSDPVFRUHLV

7KHRQO\MXQNPDLOILOWHUWULJJHUHGZDVWKH&RPPHUFLDO2IIHUILOWHU & 

7KHXVHU
V%XON6SDPILOWHUZDVVHWWR0RVW$JJUHVVLYH  

7KH(IIHFWLYHWKUHVKROGZDV

7KLVPHVVDJHZDVTXDUDQWLQHGLQWKH0HVVDJH&HQWHU ;SVWQGLVSRVLWLRQ
KHDGHU

7KLVPHVVDJHLVHYDOXDWHGDVVSDPEDVHGRQFRPSDULQJWKHVSDPVFRUH 6
 DJDLQVWWKHWKUHVKROGYDOXH  ,IWKHVSDPVFRUHLVOHVVWKDQWKH
HIIHFWLYHWKUHVKROGWKHPHVVDJHLVFRQVLGHUHGVSDP,QWKLVH[DPSOHLV
OHVVWKDQVRWKLVPHVVDJHLVVSDP

,QWHUSUHWLQJ+HDGHU)LHOGV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$SSHQGL[ %

&XVWRPL]LQJ1RWLILFDWLRQV

$SSHQGL[ %

$ERXW&XVWRPL]LQJ8VHU1RWLILFDWLRQV
$OWKRXJKLWLVQRWQHFHVVDU\WRHGLWQRWLILFDWLRQVPHVVDJHV\RXPD\FXVWRPL]H
WKHWH[WRIWKHQRWLILFDWLRQPHVVDJHV<RXPLJKWGRWKLVIRUEUDQGLQJSXUSRVHVRU
WRSURYLGHIXUWKHULQIRUPDWLRQRUGHWDLOVWR\RXUXVHUV
,I\RXFKRRVHQRWWRFXVWRPL]HDQ\QRWLILFDWLRQVWKHGHIDXOWHPDLOWKDWLV
DXWRPDWLFDOO\JHQHUDWHGLQFOXGHVDEDVLFPHVVDJHZLWK\RXURUJDQL]DWLRQ
V
EUDQGLQJLQFOXGHG
1RWLILFDWLRQPHVVDJHVXVHWRNHQV7KHVHDUHVSHFLDOSDUWVRIWKHQRWLILFDWLRQ
ZKLFKG\QDPLFDOO\JHQHUDWHDSSURSULDWHLQIRUPDWLRQHDFKWLPHDQRWLILFDWLRQLV
VHQW

&XVWRPL]LQJ1RWLILFDWLRQV
:HUHFRPPHQGWKDW\RXGRUHWDLQWKHEDVLFFRQWHQWRIWKHPHVVDJH2WKHUZLVH
\RXPD\EHSUHYHQWLQJ\RXUXVHUVIURPUHFHLYLQJFULWLFDOLQIRUPDWLRQWKH\QHHGWR
PDLQWDLQWKHLU0HVVDJH&HQWHUDFFRXQW
,I\RXFKRRVHQRWWRFXVWRPL]HDQ\QRWLILFDWLRQVWKHGHIDXOWHPDLOWKDWLV
DXWRPDWLFDOO\JHQHUDWHGLQFOXGHVDEDVLFPHVVDJHZLWK\RXURUJDQL]DWLRQ
V
EUDQGLQJLQFOXGHG

(GLWLQJ8VHU1RWLILFDWLRQV7H[W
(GLWLQJQRWLILFDWLRQVIRUDQRUJDQL]DWLRQ
 ,QWKH$GPLQLVWUDWLRQ&RQVROHFOLFNWKH2UJVDQG8VHUVWDEDQGFKRRVHDQ
RUJDQL]DWLRQIURPWKH&KRRVH2UJSXOOGRZQOLVW7\SLFDOO\\RXZLOOFKRRVHDQ
RUJDQL]DWLRQZKLFKFRQWDLQVXVHUVUDWKHUWKDQDQHPDLOFRQILJRUDFFRXQW
 6FUROOGRZQWRWKH*HQHUDO6HWWLQJVVHFWLRQDQGFOLFNWKH1RWLILFDWLRQVLFRQ

&XVWRPL]LQJ1RWLILFDWLRQV



 2QWKH8VHU1RWLILFDWLRQVSDJHFOLFNWKHOLQNWRDQRWLILFDWLRQ)RUH[DPSOH
FOLFNWKH:HOFRPH1HZ8VHUOLQNWRHGLWWKHZHOFRPHPHVVDJH

 &KRRVHRQHRIWKHIRXURSWLRQVIRUFXVWRPL]LQJQRWLILFDWLRQV



(GLWDQRWLILFDWLRQ,QVHUW\RXURZQWH[WLQWKHWH[WER[DQGXVHWRNHQV
IRUGLVSOD\LQJYDULDEOHV6HH(GLWLQJ7H[WZLWK7RNHQVRQSDJH 

8SORDGD)LOH&UHDWHWKHQRWLILFDWLRQLQDQH[WHUQDOHGLWRUDQGXSORDGWKH
PHVVDJH7KLVLVXVHIXOZKHQHGLWLQJ+70/EDVHGPHVVDJHV VHH
+70/(GLWLQJIRU1RWLILFDWLRQVRQSDJH  

5HPRYH1RWLILFDWLRQ<RXFDQUHYHUWWRWKHGHIDXOWQRWLILFDWLRQZKLFKLV
XVHGLIQRFXVWRPQRWLILFDWLRQLVVHW7KLVLQFOXGHVEDVLFEUDQGLQJDQGLVD
VDIHFKRLFHLI\RXUHGLWHGQRWLILFDWLRQEHFRPHVSUREOHPDWLF

/LQN1RWLILFDWLRQ<RXFDQV\QFKURQL]H\RXUQRWLILFDWLRQVZLWKDQRWKHU
RUJDQL]DWLRQ

0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

.HHSLQPLQGWKDWWKHVWRFNQRWLILFDWLRQDQGWKHGHIDXOWQRWLILFDWLRQDUHQRW
WKHVDPH7KHVWRFNQRWLILFDWLRQLVZKDWWKHSDUHQWRUJDQL]DWLRQVXSSOLHVRQH
WLPHRQO\WRDVXERUJDQL]DWLRQZKHQWKDWRUJDQL]DWLRQLVFUHDWHGZKHUHDV
WKHGHIDXOWQRWLILFDWLRQLVWKHRULJLQDOV\VWHPZLGHWHPSODWH
7KH\FRXOGEHWKHVDPHEXWLIWKHSDUHQWRUJDQL]DWLRQPRGLILHGWKHGHIDXOW
EHIRUHWKHVXERUJZDVFUHDWHGWKHVXERUJUHFHLYHGDFRS\RIWKH
FXVWRPL]HGPHVVDJH)XUWKHUE\OLQNLQJWRDQRWKHURUJDQL]DWLRQWKH
QRWLILFDWLRQLVXSGDWHGZKHQHYHUWKHRWKHURUJDQL]DWLRQPDNHVDQ\FKDQJHV
7KHWH[WFXVWRPL]DWLRQILHOGLQWKH(GLW1RWLILFDWLRQSDJH

6FUROOGRZQWKHSDJHWRVHHWKHRWKHUQRWLILFDWLRQRSWLRQV

&XVWRPL]LQJ1RWLILFDWLRQV



,I\RXKDYHHQDEOHGWKH4XDUDQWLQH6XPPDU\\RXZLOOVHHWKHVHHGLWLQJ
RSWLRQV

 &OLFNWKH6XEPLWEXWWRQWRVDYH\RXUFKDQJHV
0DNHVXUHWRLQFOXGHKHDGHULQIRUPDWLRQ 'DWH)URP7R 6XEMHFW 
DVVHHQLQWKHWHPSODWHVDWWKHWRSRIWKHWH[WILHOG,IQRKHDGHULQIRUPDWLRQLQ
LQFOXGHGWKHQWKHQRWLILFDWLRQPHVVDJHVZLOOERXQFH
3D\VSHFLDODWWHQWLRQWRWKHWRNHQVWKDW\RXFDQLQVHUWLQWRWKHWH[W,IWKH\DUH
PLVW\SHGWKHQWKH\ZLOOQRWEHUHSODFHGZLWKWKHDVVRFLDWHGYDOXH

(GLWLQJ7H[WZLWK7RNHQV
,I\RXGHFLGHWRHGLWDQRWLILFDWLRQWRFXVWRPL]HLWIRUWKHRUJDQL]DWLRQ\RXVKRXOG
EHDZDUHWKDWHDFKPHVVDJHUHOLHVXSRQWRNHQVIRULQVHUWLQJYDULDEOHVLQWRWKH
PHVVDJH7KHDYDLODEOHWRNHQVIRUHDFKQRWLILFDWLRQDUHOLVWHGLQWKH(GLW
1RWLILFDWLRQSDJHDQGGHVFULEHGLQWKHIROORZLQJVHFWLRQV
:KHQ\RXLQVHUWDWRNHQLQWR\RXUPHVVDJHRQHRIWKHIROORZLQJWH[W
PRGLILFDWLRQVLVPDGH

9DULDEOHV,QVHUWHGIURPWKHPHVVDJHVHFXULW\VHUYLFHWKHPHVVDJHVHFXULW\
VHUYLFHLQVHUWVWKHFXUUHQWYDULDEOHIRUDV\VWHPOHYHOSDUDPHWHU)RUH[DPSOH
WKHFXUUHQWORFDWLRQRIWKHVWDQGDUG0HVVDJH&HQWHUORJLQSDJH

&XVWRPHU9DULDEOHV,QVHUWHGWKHPHVVDJHVHFXULW\VHUYLFHLQVHUWVWKH
YDULDEOHDVVRFLDWHGZLWKWKDWFXVWRPHU)RUH[DPSOHWKHQDPHRIWKH
FXVWRPHU

8VHU6SHFLILF9DULDEOHV,QVHUWHGWKHPHVVDJHVHFXULW\VHUYLFHLQVHUWVWKH
YDULDEOHDVVRFLDWHGZLWKWKDWVSHFLILFXVHU)RUH[DPSOHWKHQXPEHURI
TXDUDQWLQHGPHVVDJHVIRUWKDWXVHUFXUUHQWO\SHQGLQJUHYLHZ

&RQWH[WXDO7H[W$GMXVWPHQW,QVHUWHGWKHPHVVDJHVHFXULW\VHUYLFHPRGLILHV
WKHWH[WWRUHPDLQFRQWH[WXDOO\FRQVLVWHQW)RUH[DPSOHLWFDQEHSOXUDOL]HG
WRWKHPGHSHQGLQJRQWKHTXDQWLW\RIDQRWKHUWRNHQ

7KHXVHRIWRNHQVSURYLGHVIRUDFRQVLVWHQWQRWLILFDWLRQWHPSODWH ZUDSSHUWH[W 
WKDWLQFOXGHVDFFXUDWHO\LQVHUWHGYDULDEOHGDWD,WDOORZVQRWLILFDWLRQVWRUHPDLQ
DFFXUDWHE\G\QDPLFDOO\UHIHUHQFLQJFXUUHQWGDWDZLWKLQ\RXURUJDQL]DWLRQHYHQ
DV\RXUXVHUEDVHVFDOHVLQVL]H



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

)RUH[DPSOH\RXVKRXOGXVHWKHWRNHQIRUWKH)URPDGGUHVVUDWKHUWKDQ
KDUGFRGLQJDQDFWXDOVXSSRUWDGGUHVV7KHQLI\RXFKDQJHWKH6XSSRUW&RQWDFW
IRU\RXURUJDQL]DWLRQ\RXFDQEHDVVXUHGWKHFKDQJHLVEHUHIOHFWHGLQDOO
QRWLILFDWLRQVVHQWWR\RXUXVHUV

:UDSSLQJ7H[WDURXQG7RNHQVLQ1RWLILFDWLRQV
2QFH\RXGHWHUPLQHZKDWFRQWHQW\RXUFXVWRPL]HGPHVVDJHVKRXOGLQFOXGHIRUD
SDUWLFXODUQRWLILFDWLRQ\RXPD\VLPSO\FRPSRVHWKHWH[WDQGLQVHUWDQ\WRNHQV\RX
ZLVKWRXVHZLWKLQWKDWPHVVDJH,WLVDGYLVDEOHWKDW\RXXVHDOORIWKHWRNHQV
VXSSOLHGIRUDSDUWLFXODUQRWLILFDWLRQVLQFHWKH\DOOVHUYHDUHOHYDQWSXUSRVHIRU
H[SODLQLQJWKHQDWXUHRIWKHQRWLILFDWLRQ2WKHUZLVH\RXFDQXVHYLUWXDOO\DQ\
ZUDSSHUWH[WWKDWLVUHOHYDQWWR\RXURUJDQL]DWLRQ
VQHHGV
7RHGLWDQRWLILFDWLRQ\RXPD\XVHHLWKHUWKHHGLWLQJZLQGRZSURYLGHGZLWKLQWKH
$GPLQLVWUDWLRQ&RQVROHRUXSORDGDWH[WILOHWKHODWWHUEHLQJPRUHKHOSIXOIRU
DOORZLQJ\RXWRFRPSRVHDQ+70/PHVVDJHDQGHUURUFKHFN\RXUFRPSRVLWLRQDV
ZHOO
$IWHU\RXKDYHHGLWHG\RXUWH[WRUXSORDGHGDILOH\RXUQRWLILFDWLRQZLOOEHLQHIIHFW
IRU\RXURUJDQL]DWLRQRQFH\RXFOLFN6DYH7H[WIURPWKHWH[WHGLWLQJZLQGRZ%H
VXUHWKHWH[WLVDFFXUDWHEHIRUHSURFHHGLQJ

+70/(GLWLQJIRU1RWLILFDWLRQV
,I\RXZLVKWRFUHDWHDQ+70/QRWLILFDWLRQLWPD\EHHDVLHUWRFRPSRVH\RXU
QRWLILFDWLRQPHVVDJHLQDQH[WHUQDOHGLWRUWRHUURUFKHFNWKHPHVVDJHVHQGWKH
PHVVDJHWR\RXUVHOIWRHQVXUHSURSHU0,0(HQFRGLQJDQGWKHQVDYHDQGXSORDG
WKHILQLVKHGILOH7KLVHUURUFKHFNLQJRI\RXUFRPSRVLWLRQEHIRUHKDQGLVDGYLVDEOH
VLQFH+70/WDJVFRXOGSRWHQWLDOO\FRQIOLFWZLWKWRNHQWDJVLIEUDFNHWVDUHQRW
FORVHGSURSHUO\<RXZLOODOVRZDQWWRHQVXUH\RXUPHVVDJHZLOOEHYLHZHGDQG
HQFRGHGSURSHUO\
(GLWLQJ\RXUQRWLILFDWLRQLQ+70/DOORZV\RXWRLQVHUWOLQNVWRH[WHUQDOLPDJHVWKDW
\RXFDQKRVWRQ\RXUZHEVLWHDOORZLQJ\RXWREUDQGHDFKQRWLILFDWLRQZLWKFXVWRP
JUDSKLFVZKHQHYHUWKHXVHUUHFHLYHVDQGYLHZVWKHQRWLILFDWLRQ)RUH[DPSOHWKH
9LUXV$OHUWQRWLILFDWLRQFRXOGLQFOXGHDUHGVWRSVLJQLQVHUWHG
+70/PHVVDJHVRQO\GLIIHUIURPSODLQWH[WPHVVDJHVE\LQFOXGLQJ+70/VSHFLILF
WDJVWKDWHQKDQFHWKHLPSDFWRIWKHPHVVDJH2UJDQL]DWLRQVWKDWVXSSO\WKHLU
XVHUVZLWKDZHEEDVHGLQER[ZLOOOLNHO\ZDQWWRVHQGQRWLILFDWLRQVLQ+70/WR
UHPDLQFRQVLVWHQWZLWKFXUUHQWEUDQGLQJEXWLWLVQRWUHTXLUHGWRGRVR
7RLQFOXGH+70/FRQWHQWLQQRWLILFDWLRQPHVVDJHV
 ,QVHUWWKHIROORZLQJOLQHDWWKHWRSRIWKHQRWLI\WH[W
Content-Type: text/html

 2QWKHQH[WOLQHVWDUWZLWKWKH)URP7RDQG6XEMHFWKHDGHUVLQSODLQWH[W QR
+70/ 

&XVWRPL]LQJ1RWLILFDWLRQV



 $IWHUWKH6XEMHFWRIWKHHPDLOOHDYHDEODQNOLQHDQGWKHQLQFOXGHWKH
IROORZLQJ+70/WH[W
<html>
<body>

 $IWHUWKHERG\FRQWHQWRIWKH+70/QRWLILFDWLRQLQVHUW
</body>
</html>

 7KHPHVVDJHVKRXOGORRNVRPHWKLQJOLNHWKLV
Content-Type: text/html
Date: <-date->
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: <-isp-> First Junk Email Safely Quarantined
<html>
<body>
... </body>
</html>

7KHILUVWOLQHContent-Type:text/htmlLVWKH+70/0,0(7\SHKHDGHU7KLV
LVZKDWWHOOVWKHPDLOFOLHQWWRH[SHFW+70/FRQWHQWLQWKHHPDLO0RVWFRQWHQW
WUDQVIHUUHGDFURVVWKH,QWHUQHWKDVD0,0(W\SH,ID0,0(W\SHLVQRWVHW
WKHQSODLQWH[WLVDVVXPHG
7KHFrom, ToDQGSubjectKHDGHUVDUHLPSRUWDQWDVWKH\FRQWUROKRZWKH
PHVVDJHLVVHQW,IWKHVHKHDGHUVDUHRPLWWHGWKHQWKHPHVVDJHZLOOQRWEH
VHQWSURSHUO\
7KH<html>DQG<body>WDJVDUHFRQWDLQHUVIRUWKH+70/FRQWHQW7KHVHWDJV
VKRXOGQRWEHSODFHGEHIRUHWKHVXEMHFWILHOGEHFDXVHWKDWLVSDUWRIWKHPDLO
PHVVDJH
VKHDGHUV+HDGHUFRQWHQWVKRXOGQRWFRQWDLQDQ\+70/FRGHVLQFH
LWLVVWUDLJKWWH[WGDWDXVHGRQO\IRUDQDO\VLVRIHPDLO
%HWZHHQWKH<body>DQG</body>WDJVXVHDQ\+70/FRGHWKDWHPDLOFOLHQWV
FDQLQWHUSUHW)RUH[DPSOH\RXFDQXVH<img src>WDJVWRGLVSOD\DQLPDJH
ZKLFKOLYHVRQ\RXUZHEVHUYHU
 6DYHDQGXSORDGWKHILOHDVDFXVWRPQRWLILFDWLRQ6HH(GLWLQJ8VHU
1RWLILFDWLRQV7H[WRQSDJH IRULQVWUXFWLRQV

'HIDXOW1RWLILFDWLRQVZLWK7RNHQV
+HUHLVIXOOWH[WIRUWKHGHIDXOWQRWLILFDWLRQVLQFOXGLQJWRNHQGHILQLWLRQV

:HOFRPH1HZ8VHU1RWLILFDWLRQ
8VHUVUHFHLYHDZHOFRPHPHVVDJHZKHQWKH\DUHDGGHGWRWKHV\VWHP,IWKHXVHU
LVDGGHGPDQXDOO\WKLVQRWLILFDWLRQDUULYHVZLWKLQKRXUVKRZHYHULIWKHXVHULV
FUHDWHGDXWRPDWLFDOO\ $XWRFUHDWHG WKHQWKHQRWLILFDWLRQLVJHQHUDWHG
LPPHGLDWHO\ZKHQWKHDFFRXQWLVFUHDWHG



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHGHIDXOW:HOFRPH1HZ8VHUQRWLILFDWLRQPHVVDJH
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: <-isp-> has Activated your New Mail Services!
Dear <-address->,
<-isp-> has activated your virus and junk mail protection services.
You should log in to your personal, password-protected
<-isp-> Message Center as soon as possible.
Your login address is: <-address->
<-passwdNotice->
To log in to your <-isp-> Message Center, use this link:
http://login.postini.com/exec/login?email=<-address->
You may also modify your default settings or deactivate any
services.
Thank You! <-isp->

7KH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRPQRWLILFDWLRQ
VLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJHZKHQVHQW
RXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOOERXQFH
7KHWRNHQVDYDLODEOHIRUWKH1HZ8VHUQRWLILFDWLRQDUH

&XVWRPL]LQJ1RWLILFDWLRQV



GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
DGGUHVV!

7KHVSHFLILFXVHU
VHPDLODGGUHVV
QRWLFHBDGGUHVV!

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPDQDJHVDXVHU
V0HVVDJH
&HQWHURQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ
SDVVZG1RWLFH!

3DVVZRUGKHOSWH[WWKDWLVFXVWRPL]HGDFFRUGLQJWRDXWKHQWLFDWLRQPHWKRG
1RWDSSOLFDEOHWRFURVVDXWKHQWLFDWLRQ
LQLWLDO3DVVZRUG!

$VVLJQVDQLQLWLDOSDVVZRUGXSRQXVHUDFFRXQWFUHDWLRQRQO\LIXVLQJ303
DXWKHQWLFDWLRQ 'RQRWXVHWKLVWRNHQZKHQXVLQJRWKHUDXWKHQWLFDWLRQ
PHWKRGVVXFKDVFURVVDXWKHQWLFDWLRQ
ORJLQKRVW!

7KHFXUUHQWORJLQ85/IRUDFFHVVLQJDXVHU
V0HVVDJH&HQWHU
7RVHQGXVHUVWRWKHVWDQGDUGORJLQSDJHDFRPSRXQGVWULQJLVUHTXLUHG
ZLWKLQ\RXUQRWLILFDWLRQPHVVDJHIRUJHQHUDWLQJWKHFRUUHFW85/DQGLQVHUWLQJ
WKHXVHU
V,'LQWKHORJLQSDJH7KHFRPSOHWHVWULQJZRXOGORRNDVIROORZV
http://<-loginhost->/exec/login?email=<-address->



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

:KHQXVLQJWKHDERYHVWULQJLQ\RXUQRWLILFDWLRQWKHXVHUZRXOGRQO\QHHGWR
HQWHUDSDVVZRUGWRORJLQDIWHUFOLFNLQJWKHOLQN
+RZHYHULI\RXDUHXVLQJWKH/RJLQ:LGJHWRQ\RXUZHEVLWHWRSURYLGH
UHPRWHEUDQGHGDFFHVVWRWKH0HVVDJH&HQWHUIRU\RXUXVHUV\RXFDQ
DOWHUQDWLYHO\VHQGXVHUVWRWKHSDJHGLUHFWO\WKDWKRVWVWKH:LGJHWE\VLPSO\
LQVHUWLQJWKH85/DQGGLVUHJDUGLQJWKHXVHRIWRNHQV)RUH[DPSOH\RXPLJKW
XVHLQ\RXUQRWLILFDWLRQ
http://www.jumboinc.com/messagecenter

ZKHUHWKH85/LVWKHORFDWLRQRIWKH:LGJHWIRU\RXURUJDQL]DWLRQ

3DVVZRUG5HVHW1RWLILFDWLRQ
8VHUVUHFHLYHWKLVQRWLILFDWLRQZKHQDQDGPLQLVWUDWRUUHVHWVWKHLUSDVVZRUG
7KHGHIDXOW3DVVZRUG5HVHWQRWLILFDWLRQPHVVDJH
Date: <-date->
From: <-from->
To: <-address>
Subject: Password Notification from <-isp->
Dear <-address->,
For security reasons, we have reset your password. Please use the
temporary password below to log in to your Message Center.
Your new password is:
<-initialPassword->
Log in by following this link:
<-loginhost->

&XVWRPL]LQJ1RWLILFDWLRQV



Once you log in, you will be asked to change the temporary password.
If you require additional assistance, please contact your
administrator.
Thank you!
<-isp->

7KH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRPQRWLILFDWLRQ
VLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJHZKHQVHQW
RXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOOERXQFH
7KHWRNHQVDYDLODEOHIRUWKH3DVVZRUG5HVHWQRWLILFDWLRQ
GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
DGGUHVV!

7KHVSHFLILFXVHU
VHPDLODGGUHVV
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ
LQLWLDO3DVVZRUG!

$VVLJQVDSDVVZRUGZKHQDQDGPLQLVWUDWRUUHVHWVWKHSDVVZRUGRQO\LIXVLQJ
303DXWKHQWLFDWLRQ 'RQRWXVHWKLVWRNHQZKHQXVLQJRWKHUDXWKHQWLFDWLRQ
PHWKRGVVXFKDVFURVVDXWKHQWLFDWLRQ 
ORJLQKRVW!

7KHFXUUHQWORJLQ85/IRUDFFHVVLQJDXVHU
V0HVVDJH&HQWHU
1RWH7RVHQGXVHUVWRWKHVWDQGDUGORJLQSDJHDFRPSRXQGVWULQJLVUHTXLUHG
ZLWKLQ\RXUQRWLILFDWLRQPHVVDJHIRUJHQHUDWLQJWKHFRUUHFW85/DQGLQVHUWLQJ
WKHXVHU
V,'LQWKHORJLQSDJH7KHFRPSOHWHVWULQJZRXOGORRNDVIROORZV
http://<-loginhost->/exec/login?email=<-address->

:KHQXVLQJWKHDERYHVWULQJLQ\RXUQRWLILFDWLRQWKHXVHUZRXOGRQO\QHHGWR
HQWHUDSDVVZRUGWRORJLQDIWHUFOLFNLQJWKHOLQN+RZHYHULI\RXDUHXVLQJWKH
/RJLQ:LGJHWRQ\RXUZHEVLWHWRSURYLGHUHPRWHEUDQGHGDFFHVVWRWKH
0HVVDJH&HQWHUIRU\RXUXVHUV\RXFDQDOWHUQDWLYHO\VHQGXVHUVWRWKHSDJH
GLUHFWO\WKDWKRVWVWKH:LGJHWE\VLPSO\LQVHUWLQJWKH85/DQGGLVUHJDUGLQJ
WKHXVHRIWRNHQV)RUH[DPSOH\RXPLJKWXVHLQ\RXUQRWLILFDWLRQ
http://www.jumboinc.com/messagecenter



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

ZKHUHWKH85/LVWKHORFDWLRQRIWKH:LGJHWIRU\RXURUJDQL]DWLRQ

0\)LUVW6SDP1RWLILFDWLRQ
8VHUVUHFHLYHWKLVPHVVDJHZKHQWKH\UHFHLYHWKHLUILUVWMXQNPDLO
7KHGHIDXOW0\)LUVW6SDPQRWLILFDWLRQPHVVDJH
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: <-isp-> First Junk Email Safely Quarantined
Dear <-address->,
<-isp->'s new junk email protection service has quarantined its
first suspected junk email message directed at you.
Since you have not signed in at your personal <-isp-> Message
Center, we are sending this notification informing you of the
service's initial action. After this notification, we will begin
the standard practice of sending notifications of quarantined
messages on a regular basis.
You can inspect your suspicious email at:
http://login.postini.com/exec/login?email=<-address->
<-inactive2->
Suspicious email is kept in your <-isp-> Message Center for 14
days, after which it will be automatically deleted.
Please visit your <-isp-> Message Center to deliver valid email or
delete messages you do not want.
For help accessing and configuring your <-isp-> Message Center,
please visit:
http://www.postini.com/services/help.html
Thank You!
<-isp->

7KH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRPQRWLILFDWLRQ
VLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJHZKHQVHQW
RXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOOERXQFH
7KHWRNHQVDYDLODEOHIRUWKH0\)LUVW6SDPQRWLILFDWLRQ
GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

&XVWRPL]LQJ1RWLILFDWLRQV



7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
DGGUHVV!

7KHVSHFLILFXVHU
VHPDLODGGUHVV
QRWLFHBDGGUHVV!

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPLJKWPDQDJHDXVHU
V0HVVDJH
&HQWHUVRQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ
LQDFWLYH!

/RJLQLQIRUPDWLRQIRUWKHXVHULIXVLQJ303DXWKHQWLFDWLRQRWKHUZLVHQRWKLQJ
,IXVLQJ303DVWKHDXWKHQWLFDWLRQPHWKRGIRU\RXURUJDQL]DWLRQ\RXPXVW
SURYLGHDWHPSRUDU\SDVVZRUGIRUWKHXVHUWRORJLQWRKLVRUKHU0HVVDJH
&HQWHU7KH0HVVDJH&HQWHUORJLQUHFRJQL]HVZKHQDILUVWWLPHORJLQKDV
RFFXUUHGDQGZLOOSURPSWWKHXVHUWRFKDQJHWKHSDVVZRUGWRDSHUPDQHQW
RQHDIWHUWKHVXFFHVVIXOORJLQ%\XVLQJWKLVWRNHQDVWULQJDSSHDUV
DXWRPDWLFDOO\LQWKHQRWLILFDWLRQDV
Your temporary password is: [RANDOM PASSWORD GENERATED]

ORJLQKRVW!

7KHFXUUHQWORJLQ85/IRUDFFHVVLQJDXVHU
V0HVVDJH&HQWHU
1RWH7RVHQGXVHUVWRWKHVWDQGDUGORJLQSDJHDFRPSRXQGVWULQJLVUHTXLUHG
ZLWKLQ\RXUQRWLILFDWLRQPHVVDJHIRUJHQHUDWLQJWKHFRUUHFW85/DQGLQVHUWLQJ
WKHXVHU
V,'LQWKHORJLQSDJH7KHFRPSOHWHVWULQJZRXOGORRNDVIROORZV
http://<-loginhost->/exec/login?email=<-address->

:KHQXVLQJWKHDERYHVWULQJLQ\RXUQRWLILFDWLRQWKHXVHUZRXOGRQO\QHHGWR
HQWHUDSDVVZRUGWRORJLQDIWHUFOLFNLQJWKHOLQN+RZHYHULI\RXDUHXVLQJWKH
/RJLQ:LGJHWRQ\RXUZHEVLWHWRSURYLGHUHPRWHEUDQGHGDFFHVVWRWKH
0HVVDJH&HQWHUIRU\RXUXVHUV\RXFDQDOWHUQDWLYHO\VHQGXVHUVWRWKHSDJH
GLUHFWO\WKDWKRVWVWKH:LGJHWE\VLPSO\LQVHUWLQJWKH85/DQGGLVUHJDUGLQJ
WKHXVHRIWRNHQV)RUH[DPSOH\RXPLJKWXVHLQ\RXUQRWLILFDWLRQ
http://www.jumboinc.com/messagecenter



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

ZKHUHWKH85/LVWKHORFDWLRQRIWKH:LGJHWIRU\RXURUJDQL]DWLRQ

1HZ6SDP1RWLILFDWLRQ
<RXUXVHUVUHFHLYHWKH1HZ6SDPQRWLILFDWLRQZKHQVXVSLFLRXVPHVVDJHVDUH
KHOGLQWKHLU0HVVDJH&HQWHUTXDUDQWLQHSHQGLQJUHYLHZ7KHWLPHSHULRG
EHWZHHQQRWLILFDWLRQVLVGHWHUPLQHGWKURXJKWKH1RWLILFDWLRQ,QWHUYDOVHWWLQJ
7KHGHIDXOW1HZ6SDPQRWLILFDWLRQ
Date: <-date->
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: <-isp-> Detected Potential Junk Mail
Dear <-address->,
<-inactive1->
<-isp->'s junk mail protection service has detected some
suspicious email message<-s-> since your last visit and directed
them to your <-isp-> Message Center.
You can inspect your suspicious email at:
http://login.postini.com/exec/login?email=<-address->
<-inactive2->
Suspicious email is kept for 14 days, after which it will be
automatically deleted. Please visit your <-isp-> Message Center
to delete unwanted messages and check for valid email.
For help accessing and configuring your <-isp-> Message Center:
http://www.postini.com/services/help.html
Thank You!
<-isp->

7KH'DWH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRP
QRWLILFDWLRQVLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJH
ZKHQVHQWRXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOO
ERXQFH
7KHWRNHQVDYDLODEOHIRUWKH1HZ6SDPQRWLILFDWLRQ

&XVWRPL]LQJ1RWLILFDWLRQV



GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
DGGUHVV!

7KHVSHFLILFXVHU
VHPDLODGGUHVV
QRWLFHBDGGUHVV!

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPLJKWPDQDJHDXVHU
V0HVVDJH
&HQWHUVRQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ
LQDFWLYH!

,QVHUWVDVWRFNZDUQLQJLIDXVHUKDVQHYHUYLVLWHGWKH0HVVDJH&HQWHU7KLV
DSSHDUVDV
********************************************************************
** Please Note! You have not yet checked your Message Center.
**
** Log in now to review suspicious messages sent to your account. **
********************************************************************

LQDFWLYH!

/RJLQLQIRUPDWLRQIRUWKHXVHULIXVLQJ303RWKHUZLVHQRWKLQJ,IXVLQJ303
DVWKHDXWKHQWLFDWLRQPHWKRGIRU\RXURUJDQL]DWLRQ\RXPXVWSURYLGHD
WHPSRUDU\SDVVZRUGIRUWKHXVHUWRORJLQWRKLVRUKHU0HVVDJH&HQWHU7KH
0HVVDJH&HQWHUORJLQUHFRJQL]HVZKHQDILUVWWLPHORJLQKDVRFFXUUHGDQG
ZLOOSURPSWWKHXVHUWRFKDQJHWKHSDVVZRUGWRDSHUPDQHQWRQHDIWHUWKH
VXFFHVVIXOORJLQ%\XVLQJWKLVWRNHQDVWULQJDSSHDUVDXWRPDWLFDOO\LQWKH
QRWLILFDWLRQDV
Your temporary password is: [RANDOM PASSWORD GENERATED]



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

ORJLQKRVW!

7KHFXUUHQWORJLQ85/IRUDFFHVVLQJDXVHU
V0HVVDJH&HQWHU
1RWH7RVHQGXVHUVWRWKHVWDQGDUGORJLQSDJHDFRPSRXQGVWULQJLVUHTXLUHG
ZLWKLQ\RXUQRWLILFDWLRQPHVVDJHIRUJHQHUDWLQJWKHFRUUHFW85/DQGLQVHUWLQJ
WKHXVHU
V,'LQWKHORJLQSDJH7KHFRPSOHWHVWULQJZRXOGORRNDVIROORZV
http://<-loginhost->/exec/login?email=<-address->

:KHQXVLQJWKHDERYHVWULQJLQ\RXUQRWLILFDWLRQWKHXVHUZRXOGRQO\QHHGWR
HQWHUDSDVVZRUGWRORJLQDIWHUFOLFNLQJWKHOLQN+RZHYHULI\RXDUHXVLQJWKH
/RJLQ:LGJHWRQ\RXUZHEVLWHWRSURYLGHUHPRWHEUDQGHGDFFHVVWRWKH
0HVVDJH&HQWHUIRU\RXUXVHUV\RXFDQDOWHUQDWLYHO\VHQGXVHUVWRWKHSDJH
GLUHFWO\WKDWKRVWVWKH:LGJHWE\VLPSO\LQVHUWLQJWKH85/DQGGLVUHJDUGLQJ
WKHXVHRIWRNHQV)RUH[DPSOH\RXPLJKWXVHLQ\RXUQRWLILFDWLRQ
http://www.jumboinc.com/messagecenter

ZKHUHWKH85/LVWKHORFDWLRQRIWKH:LGJHWIRU\RXURUJDQL]DWLRQ

4XDUDQWLQH6XPPDU\1RWLILFDWLRQ
7KH4XDUDQWLQH6XPPDU\ DQRSWLRQDOIHDWXUH LVDQHPDLOFRQWDLQLQJD
FRPSUHKHQVLYHOLVWRIDOOWKHPHVVDJHVWKDWKDYHEHHQTXDUDQWLQHGLQWKH
0HVVDJH&HQWHUVLQFHWKHSUHYLRXV4XDUDQWLQH6XPPDU\
8QOLNHRWKHUQRWLILFDWLRQVWKH4XDUDQWLQH6XPPDU\GRHVQRWLQFOXGHWRNHQ
GHILQLWLRQV<RXFDQFXVWRPL]H\RXU4XDUDQWLQH6XPPDU\E\HQWHULQJWKH85/RI
\RXURZQORJRDQGE\FKDQJLQJWKH0HVVDJH7H[WIRUH[DPSOH
These messages were quarantined before they reached your inbox as
potential spam and virus-infected messages. The quarantined
messages can be delivered within your personal Message Center.

7KHPHVVDJHWH[WLVSODFHGDWWKHWRSRIWKH4XDUDQWLQH6XPPDU\HPDLODERYH
WKHPHVVDJHWDEOHV

9LUXV$OHUW'HIDXOW1RWLILFDWLRQ
<RXUXVHUVUHFHLYHWKH9LUXV$OHUWZKHQHYHUDYLUXVLQIHFWHGPHVVDJHLV
TXDUDQWLQHGZLWKLQWKHLU0HVVDJH&HQWHUSHQGLQJUHYLHZ7KLVQRWLILFDWLRQLV
JHQHUDWHGLPPHGLDWHO\ZKHQHYHUDQLQIHFWHGPHVVDJHLVIRXQG
7KHGHIDXOWYLUXVQRWLILFDWLRQLV
Date: <-date->
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: <-isp-> Detected Potential Virus
Dear <-address->,
<-isp->'s virus protection service has detected a potential
email virus. This suspicious message has been quarantined in

&XVWRPL]LQJ1RWLILFDWLRQV



your <-isp-> Message Center:


From: <-vfrom->
Subject: <-subject->
Virus: <-virus->
You can read the message without infecting your computer.
Click on the link to access your <-isp-> Message Center:
http://login.postini.com/exec/login?email=<-address->
Thank You!
<-isp->

7KH'DWH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRP
QRWLILFDWLRQVLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJH
ZKHQVHQWRXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOO
ERXQFH
7RNHQVDYDLODEOHIRU\RXWRXVHLQWKLVPHVVDJHLQFOXGH



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
DGGUHVV!

7KHVSHFLILFXVHU
VHPDLODGGUHVV
QRWLFHBDGGUHVV!

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPLJKWPDQDJHDXVHU
V0HVVDJH
&HQWHUVRQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ
YLUXV!

7KHQDPHRIWKHTXDUDQWLQHGYLUXV
YIURP!

7KHVHQGHURIWKHYLUXVLQIHFWHGPHVVDJHLVSURYLGHGIRUUHIHUHQFHWRWKH
XVHU
VXEMHFW!

7KHVXEMHFWOLQHRIWKHYLUXVLQIHFWHGPHVVDJHFDQEHSURYLGHGIRUUHIHUHQFH
WRWKHXVHU

6XVSHQG8VHU1RWLILFDWLRQ
7KHGHIDXOW6XVSHQG8VHUQRWLILFDWLRQWHPSODWHLV
Date: <-date->
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: Your Account

&XVWRPL]LQJ1RWLILFDWLRQV



Dear <-address->,
Your value-added email services are now DISCONTINUED. Any
suspicious messages that may have been quarantined in your private
Message Center have been forwarded to your email account.
<-extra->
Please be advised that your request to discontinue these services
may result in junk mail or virus-infected messages arriving to your
inbox without the benefit of filtering.
<-isp-> Support
<-from->

7KH'DWH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRP
QRWLILFDWLRQVLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJH
ZKHQVHQWRXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOO
ERXQFH
7KHDYDLODEOHWRNHQVIRUWKH6XVSHQG8VHUQRWLILFDWLRQDUH
GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
DGGUHVV!

7KHVSHFLILFXVHU
VHPDLODGGUHVV
QRWLFHBDGGUHVV!



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPLJKWPDQDJHDXVHU
V0HVVDJH
&HQWHUVRQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ
H[WUD!

,IZHEDFFHVVLVGLVDEOHGH[SODLQVWKDWRWKHUZLVHQRWKLQJ

$WWDFKPHQW0DQDJHU1RWLILFDWLRQ
%HORZLVWKHGHIDXOWQRWLILFDWLRQIRUERWKLQERXQGDQGRXWERXQG$WWDFKPHQW
0DQDJHUTXDUDQWLQHGPHVVDJHV7KLVWH[WLVWKHVDPHIRUERWKWKHXVHUDQGWKH
DGPLQLVWUDWRUQRWLILFDWLRQPHVVDJHV
<-isp->
Date: <-date->
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: Quarantined a Message with an Attachment
Dear <-address->,
<-isp->'s email protection service has quarantined an email message
containing an attachment.
<-quarantine_action->:

Date: <-date->
From: <-sender->
To: <-recipients->
Subject: <-subject->
Attachment(s): <-attachments->

Thank You!

7KH'DWH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRP
QRWLILFDWLRQVLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJH
ZKHQVHQWRXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOO
ERXQFH
7KHDYDLODEOHWRNHQVIRUWKH$WWDFKPHQW0DQDJHUQRWLILFDWLRQDUH

&XVWRPL]LQJ1RWLILFDWLRQV



GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
QRWLFHBDGGUHVV!

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPLJKWPDQDJHDXVHU
V0HVVDJH
&HQWHUVRQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
TXDUDQWLQHBDFWLRQ!

6HWDXWRPDWLFDOO\EDVHGRQZKHUHWKHPHVVDJHKDVEHHQTXDUDQWLQHG,IWKH
PHVVDJHLVLQWKHXVHUVTXDUDQWLQHWKHLQIRUPDWLRQGLVSOD\HGLV
Please visit your message center to deliver this message:

,IWKHPHVVDJHLVLQDGPLQLVWUDWRUVTXDUDQWLQHWKHLQIRUPDWLRQLV
Please contact your administrator for information about delivering
this message:

DGGUHVV!

7KHHPDLODGGUHVVRIWKHQRWLILFDWLRQUHFLSLHQWZKLFKFDQEHWKHXVHUDGGUHVV
WKHTXDUDQWLQHUHGLUHFWDGGUHVVRUERWK VSHFLILHGLQWKH1RWLILFDWLRQV
VHWWLQJV 
DWWDFKPHQWV!

7KHOLVWRIWKHW\SHVDQGILOHQDPHVRIWKHDWWDFKPHQW
UHFLSLHQWV!

7KHOLVWRIUHFLSLHQWVIRUWKHPHVVDJHWKDWWULJJHUHGWKH$WWDFKPHQW0DQDJHU
ILOWHU
VHQGHU!



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

7KHDGGUHVVRIWKHVHQGHURIWKHPHVVDJHWKDWWULJJHUHGWKH$WWDFKPHQW
0DQDJHUILOWHU
VXEMHFW!

7KHVXEMHFWRIWKHTXDUDQWLQHGPHVVDJH
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ

(DUO\'HWHFWLRQ3HQGLQJ4XDUDQWLQH1RWLILFDWLRQ
%HORZLVWKHGHIDXOWQRWLILFDWLRQIRUPHVVDJHVVHQWWRWKH3HQGLQJ4XDUDQWLQHLQ
0HVVDJH&HQWHU
From: "<-isp-> Support" <<-from->>
To: <-notice_address->
Subject: <-isp-> Threat Detection (<-vfrom->)
RE: <-subject->
Dear <-address->,
<-isp->'s email security service has detected a possible virus
and has placed the following message in the Pending Quarantine in
your Message Center:
From: <-vfrom->
Subject: <-subject->
To view the message:
1. Log in to your Message Center: http://<-loginhost->/exec/
login?email=<-address->
2. Click the PENDING tab to safely view a list of quarantined
messages.
3. If the message is not on the Pending tab: The message was
automatically delivered to your inbox, or the message contained a
virus and was deleted or moved to the Viruses tab.
How the protection works: <-isp->'s email security service
automatically performs additional virus scanning on this message
for <-release_time-> hours for your protection. If a virus is
found, the message is deleted or moved to your Virus quarantine.
Otherwise, the email security service delivers the message to your
inbox as usual.
Thank You!
<-isp->

&XVWRPL]LQJ1RWLILFDWLRQV



7KH'DWH)URP7R 6XEMHFWOLQHVPXVWEHDWWKHWRSRIDFXVWRP
QRWLILFDWLRQVLQFHWKH\DUHXVHGDVWKHDFWXDOPHVVDJHKHDGHUVIRUWKHPHVVDJH
ZKHQVHQWRXW,IWKH\DUHQRWLQFOXGHGWKHQWKHFXVWRPQRWLILFDWLRQPHVVDJHVZLOO
ERXQFH
7KHDYDLODEOHWRNHQVIRUWKH(DUO\'HWHFWLRQQRWLILFDWLRQDUH
GDWH!

7KHWLPHVWDPSLQGLFDWLQJWKHGDWHDQGWLPHWKHQRWLILFDWLRQZDVVHQW
IURP!

7KHUHWXUQDGGUHVVUHIHUHQFHGDV\RXURUJDQL]DWLRQ
V6XSSRUW&RQWDFWLQWKH
6XSSRUW$GGUHVVILHOG VHHRUJDQL]DWLRQUHFRUG 
QRWLFHBDGGUHVV!

8VHGDVWKHORFDWLRQWRVHQGQRWLILFDWLRQVDVIRXQGRQHDFKXVHU
VXVHU
UHFRUG1RWH%\LQVHUWLQJWKLVDGGUHVVDVWKH7RUHFLSLHQWWKHQRWLILFDWLRQLV
VHQWWRDUHFLSLHQWZKLFKPD\QRWQHFHVVDULO\EHWKHRZQHURIWKH0HVVDJH
&HQWHUDFFRXQW,QPRVWFDVHV\RXVKRXOGXVHWKH1RWLFH$GGUHVVIRUWKH
7ROLQHLIQR1RWLFH$GGUHVVDGGUHVVH[LVWVIRUDXVHUUHFRUGWKLVILHOG
GHIDXOWVWRLQVHUWLQJWKHQRUPDOXVHU$GGUHVV DERYH 7KH1RWLFH$GGUHVVLV
HVSHFLDOO\LPSRUWDQWLIDQRWKHUDGPLQLVWUDWRUPLJKWPDQDJHDXVHU
V0HVVDJH
&HQWHUVRQEHKDOIRIWKHXVHUIRUH[DPSOHLQDFRUSRUDWHHQYLURQPHQWWR
HQIRUFHXVHUOHYHOVHWWLQJVZKLOHDOVRGHQ\LQJDFFRXQWDFFHVV
DGGUHVV!

7KHHPDLODGGUHVVRIWKHQRWLILFDWLRQUHFLSLHQWZKLFKFDQEHWKHXVHUDGGUHVV
WKHTXDUDQWLQHUHGLUHFWDGGUHVVRUERWK VSHFLILHGLQWKH1RWLILFDWLRQV
VHWWLQJV 
VXEMHFW!

7KHVXEMHFWRIWKHTXDUDQWLQHGPHVVDJH
LVS!

7KHLVS!WRNHQLVUHSODFHGE\WKHYDOXHLQWKH&XVWRPHU1DPHILHOGRIWKH
RUJDQL]DWLRQ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$SSHQGL[ &

8VDJH'HWDLOV

$SSHQGL[ &

$ERXW8VDJH'HWDLOV
8VDJH'HWDLOVLVDQRSWLRQDOIHDWXUHLQWKHPHVVDJHVHFXULW\VHUYLFH(DFKPRQWK
WKHPHVVDJHVHFXULW\VHUYLFHJHQHUDWHVGDWDIRUXVHUDFFRXQWVDQGVHWWLQJV
,PSRUWDQW7KHSDJHVDUHIRU\RXUYLHZLQJRQO\SOHDVHFRQWDFW\RXUYHQGRUIRU
\RXUVSHFLILFDFFRXQWDQGELOOLQJLQIRUPDWLRQ
7KHXVDJHGDWDFDQEHH[SRUWHGLQWDEGHOLPLWHGIRUPDWIRU\RXUUHYLHZXVHDQG
DQDO\VLV

+RZDUH6WDWHPHQWV&DOFXODWHG"
)ROORZLQJDUHWKHJXLGHOLQHVXVHGWRFDOFXODWHWKHGDWDLQWKHVWDWHPHQWV

2QWKHILUVWGD\RIHDFKPRQWKWKHQXPEHURIXVHUDFFRXQWVDUHFRXQWHG
7KLVQXPEHURIDFFRXQWVLVLQFOXGHGWKHFXUUHQWPRQWKRIWKHVWDWHPHQW

7KHFRXQWLVWDNHQDVDVQDSVKRW)RUH[DPSOHDFFRXQWVWKDWDUHFUHDWHGDQG
WKHQGHOHWHGGXULQJWKHPRQWKDUHQRWGLVSOD\HG

$OLDVHV DOWHUQDWHDGGUHVVHV DUHQRWFRXQWHGDVVHSDUDWHXVHUDFFRXQWV

)XOO\VXVSHQGHGXVHUV XVHUVVXVSHQGHGXVLQJWKHEDWFKFRPPDQG
suspenduser -hardsuspend DUHQRWFRXQWHGDVDFFRXQWVLQWKHVWDWHPHQWV

9LHZLQJ8VDJH'HWDLOV
7KHVWDWHPHQWVIRU\RXUDFFRXQWRYHUWKHODVWWKUHHPRQWKVDUHDYDLODEOHLQWKH
$GPLQLVWUDWLRQ&RQVROH:KHQDQHZVWDWHPHQWLVJHQHUDWHGWKHODVWVWDWHPHQWLV
SHUPDQHQWO\UHPRYHG
 ,QWKH$GPLQLVWUDWLRQ&RQVROHJRWR2UJVDQG8VHUV!2UJV
 6HOHFW\RXUDFFRXQWIURPWKH&KRRVH2UJVOLVW7KH8VDJH'HWDLOVLQIRUPDWLRQ
LVRQO\DYDLODEOHIURPWKHDFFRXQWRUJ

8VDJH'HWDLOV



 ,QWKH$FFRXQWSDJHFOLFNWKH8VDJH'HWDLOVOLQN ,I\RXGRQRWVHHWKH8VDJH
'HWDLOVOLQN\RXPD\QRWKDYHYLHZLQJSHUPLVVLRQVDQGVKRXOGFRQWDFW\RXU
DGPLQLVWUDWRU &XVWRPHUVLQWKHHYDOXDWLRQWULDOSHULRGZLOOQRWVHHWKH8VDJH
'HWDLOVOLQN

 &OLFNDXVDJHOLQN7KHXVDJHGHWDLOVZLOORSHQLQDVHSDUDWHZLQGRZDQGFDQ
EHVDYHGDQGH[SRUWHGDVDWDEGHOLPLWHGILOH8VDJHGHWDLOVDUHGHVFULEHGLQ
WKHQH[WVHFWLRQ

,QWHUSUHWLQJ8VDJH'HWDLOV
7KH8VDJH'HWDLOVDUHDYDLODEOHLQIRXUIRUPDWV

'HWDLOHG8VDJH

8VDJHE\'RPDLQ

8VDJHE\2UJDQL]DWLRQ

$OWHUQDWH$GGUHVVHV

7KHGDWDDQGIRUPDWRIWKHVWDWHPHQWVDUHGHVFULEHGEHORZ
1RWH6LQFHWKHFROXPQVDQGGDWDLQWKHVWDWHPHQWVRIWHQGRHVQRWOLQHXSYLVXDOO\

\RXPD\LPSRUWWKHVWDWHPHQWV DVWDEGHOLPLWHGILOHV LQWRVSUHDGVKHHWVRURWKHU


UHSRUWLQJWRROVIRUHDVLHUUHDGLQJ



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

'HWDLOHG8VDJH'HWDLOV
)ROORZLQJDUHGHVFULSWLRQVRIWKHFROXPQVWKDWDSSHDULQWKH'HWDLOHG8VDJH
&ROXPQ

'HVFULSWLRQ

2UJQDPH

1DPHRIRUJDQL]DWLRQ

8VHU1DPH

8VHUDFFRXQWDGGUHVV

&UHDWLRQ'DWH

'DWHDFFRXQWZDVFUHDWHG

6SDP

< \HV RU1 QR LQGLFDWHVZKHWKHUMXQNHPDLO


ILOWHULQJLVWXUQHGRQRURIIIRUWKDWXVHU

9LUXV

< \HV RU1 QR LQGLFDWHVZKHWKHUYLUXVILOWHULQJ


LVWXUQHGRQRURIIIRUWKDWXVHU

:LUHOHVV

< \HV RU1 QR LQGLFDWHVZKHWKHUGHOLYHU\RI


HPDLOWRDZLUHOHVVGHYLFHLVWXUQHGRQRURIIIRU
WKDWXVHU

$OW$GGUHVV

7KHQXPEHURIDOWHUQDWHDGGUHVVHVIRUWKHXVHU
IRUH[DPSOHuser@jumboinc.comDQG
user@corp.jumboinc.comuser@jumboinc.net

8VDJHE\2UJDQL]DWLRQ
)ROORZLQJDUHGHVFULSWLRQVRIWKHFROXPQVWKDWDSSHDULQ8VDJHE\2UJDQL]DWLRQ

&ROXPQ

'HVFULSWLRQ

2UJQDPH

1DPHRIRUJDQL]DWLRQ

0&$V

1XPEHURIXVHUDFFRXQWVLQWKHRUJDQL]DWLRQ
0&$VWDQGVIRU0HVVDJH&HQWHU$FFRXQW

'LVLQIHFWLRQ

1XPEHURIXVHUVZKRKDYHWKHFOHDQDQG
GHOLYHUVHWWLQJIRUYLUXVHV

6SDP

1XPEHURIXVHUVZKRKDYHRQO\VSDPILOWHULQJ
WXUQHGRQ

9LUXV

1XPEHURIXVHUVZKRKDYHRQO\YLUXVILOWHULQJ
WXUQHGRQ

6SDPDQG9LUXV

1XPEHURIXVHUVZKRKDYHVSDPDQGYLUXV
ILOWHULQJWXUQHGRQ

6SDPRU9LUXV

1XPEHURIXVHUVZKRKDYHHLWKHUVSDPRUYLUXV
ILOWHULQJWXUQHGRQ

:LUHOHVV

1XPEHURIXVHUVZKRKDYHWKHZLUHOHVV
DSSOLFDWLRQWXUQHGRQ

8VDJH'HWDLOV



&ROXPQ

'HVFULSWLRQ

1RWKLQJ

1XPEHURIXVHUVZKRKDYHQRILOWHULQJ QRVSDP
YLUXVRUZLUHOHVVHPDLOGHOLYHU\ EXWDUHQRW
VXVSHQGHG

$OW$GGUHVV

7KHWRWDOQXPEHURIDOWHUQDWHXVHUVDGGUHVVHVLQ
WKHRUJDQL]DWLRQ IRUH[DPSOH
user@jumboinc.comuser@corp.jumboinc.com
user@jumboinc.net

8VDJHE\'RPDLQ
)ROORZLQJDUHGHVFULSWLRQVRIWKHFROXPQVWKDWDSSHDULQWKH8VDJHE\'RPDLQ


&ROXPQ

'HVFULSWLRQ

'RPDLQQDPH

1DPHRIGRPDLQ

0&$V

1XPEHURIXVHUDFFRXQWVLQWKHGRPDLQ 0&$
VWDQGVIRU0HVVDJH&HQWHU$FFRXQWV

'LVLQIHFWLRQ

1XPEHURIXVHUVZKRKDYHWKHFOHDQDQG
GHOLYHUVHWWLQJIRUYLUXVHV

6SDP

1XPEHURIXVHUVZKRKDYHRQO\VSDPILOWHULQJ
WXUQHGRQ

9LUXV

1XPEHURIXVHUVZKRKDYHRQO\YLUXVILOWHULQJ
WXUQHGRQ

6SDPDQG9LUXV

1XPEHURIXVHUVZKRKDYHVSDPDQGYLUXV
ILOWHULQJWXUQHGRQ

6SDPRU9LUXV

1XPEHURIXVHUVZKRKDYHHLWKHUVSDPRUYLUXV
ILOWHULQJWXUQHGRQ

:LUHOHVV

1XPEHURIXVHUVZKRKDYHHLWKHUVSDPRUYLUXV
ILOWHULQJWXUQHGRQ

1RWKLQJ

1XPEHURIXVHUVZKRKDYHQRILOWHULQJ QRVSDP
YLUXVRUZLUHOHVVHPDLOGHOLYHU\ EXWDUHQRW
VXVSHQGHG

$OW$GGUHVV

7KHWRWDOQXPEHURIXVHUVDOWHUQDWHDGGUHVVHV
LQWKHGRPDLQ IRUH[DPSOHuser@jumboinc.com
user.name@jumboinc.com

$OWHUQDWH$GGUHVVHVLQ8VDJH'HWDLOV
7KH$OWHUQDWH$GGUHVVHVXVDJHGHWDLOVOLVWVWKHXVHUVE\RUJDQL]DWLRQDQGWKH
XVHUVDOWHUQDWHDGGUHVVHV DOLDVHV 8QOLNHWKHRWKHUVWDWHPHQWVWKH$OWHUQDWH
$GGUHVVHVNHSWIRURQO\DVLQJOHPRQWK



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

8VDJH'HWDLOV





0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

$SSHQGL[ '

&RQILJXULQJ,QWUDGRPDLQ)LOWHULQJ

$SSHQGL[ '

$ERXW,QWUDGRPDLQ)LOWHULQJ
<RXFDQLQWHJUDWHWKHPHVVDJHVHFXULW\VHUYLFHLQWR\RXUFXUUHQWPDLOV\VWHPWR
ILOWHULQWUDGRPDLQWUDIILF7KLVDSSHQGL[H[SODLQVLQWUDGRPDLQURXWLQJDQGKRZ\RXU
6HQGPDLOVHUYHULQWHUDFWVZLWKLQWUDGRPDLQURXWLQJ
$WUDGLWLRQDOPDLOVHUYHUFRQILJXUDWLRQLVDVLQJOHHPDLOVHUYHUQDPHIRUERWK
LQFRPLQJHPDLO 323,0$3 DQGRXWJRLQJHPDLO 6073 ,QWKHH[DPSOHVWKDW
IROORZWKLVVHUYHUZLOOEHUHIHUUHGWRDVmail.jumboinc.com
:KHQWKHPHVVDJHVHFXULW\VHUYLFHLVDFWLYDWHGDOOLQFRPLQJHPDLOVIURPXVHUV
RXWVLGHRI\RXUPDLOVHUYHUDUHURXWHGILUVWWKURXJKWKHPHVVDJHVHFXULW\VHUYLFH
VHUYHUVDQGWKHQWRmail.jumboinc.com7KLVPHDQVWKHPHVVDJHVHFXULW\
VHUYLFHSURFHVVHVDOOHPDLOIRUMXQNDQGYLUXVILOWHULQJDQGZLUHOHVVPHVVDJLQJ
+RZHYHUZKHQDXVHURQ\RXUPDLOVHUYHUVHQGVWRDQRWKHUXVHURQWKHVDPH
PDLOVHUYHUWKHPDLOVHUYHUJHQHUDOO\GURSVWKHPHVVDJHGLUHFWO\LQWRWKHUHFHLYLQJ
XVHU
VTXHXH7KLVE\SDVVHVWKHURXWLQJRIHPDLOWKURXJKWKHPHVVDJHVHFXULW\
VHUYLFHVHUYHUV6RHPDLOVDUHQRWILOWHUHGIRUMXQNYLUXVRUZLUHOHVV
6HWWLQJXSLQWUDGRPDLQILOWHULQJUHTXLUHVWZRVWHSV
 6HWXSDVHSDUDWHRXWJRLQJHPDLOVHUYHURUUHFRQILJXUH\RXUH[LVWLQJHPDLO
VHUYHUWRUHVSRQGWRWZR,3DGGUHVVHV UHTXLUHV1,&FDUGVRUYLUWXDO,3V 
 &KDQJHWKHRXWJRLQJHPDLOVHUYHUQDPHVHWWLQJLQDOO\RXUXVHU
VFOLHQW
VRIWZDUH
)RUWKHH[DPSOHVEHORZmail.jumboinc.comLVWKHLQFRPLQJPDLOVHUYHUQDPH
DQGsmtp.jumboinc.comLVWKHRXWJRLQJHPDLOVHUYHUQDPH

&RQILJXULQJ,QWUDGRPDLQ)LOWHULQJ



7ZR6HUYHU6HWXS
$QHZVHUYHUPXVWWREHVHWXSWKDWZLOOEHXVHGIRUDOORXWJRLQJHPDLO7KHUHDUH
QRVSHFLDOVHUYHUVHWWLQJVWKDWQHHGWREHPDGH&DUHVKRXOGEHWDNHQWRHQVXUH
WKDWWKHQHZHPDLOVHUYHU smtp.jumboinc.com XVHVD'16VHUYHUWKDWVKRZVWKH
0;UHFRUGIRUjumboinc.comWREHDWWKHPHVVDJHVHFXULW\VHUYLFH7KHFOLHQWVZLOO
DOOQHHGWREHUHFRQILJXUHGWRXVHsmtp.jumboinc.comDVWKHRXWJRLQJHPDLO
VHUYHU

6LQJOH6HUYHU6HWXS
7KLVVROXWLRQUHTXLUHVWKHXVHRIWZRQHWZRUNLQWHUIDFHFDUGVRUYLUWXDO,3V,WLV
UHFRPPHQGHGWKDW\RXFUHDWHDMDLOZKLFKUXQVDVHFRQGLQVWDQFHRI\RXU07$
)RUPRUHLQIRUPDWLRQSOHDVHFKHFNWKHVXSSRUWVLWHRI\RXUYHQGRU



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

,QGH[

$
DFWLYDWLRQVXPPDU\ 
$GPLQLVWUDWLRQ&RQVROH
&KRRVH2UJOLVW 
&KRRVH2UJSXOOGRZQ 
+RPHSDJH 
ORJJLQJLQ 
0HVVDJH&RPSRVLWLRQFKDUW 
QDYLJDWLQJ 
SDVVZRUGV 
SDVVZRUGVUHVHWWLQJ 
6HDUFKIHDWXUH 
VHFXULW\ 
6KRZ+LHUDUFK\SDQHO 
7URXEOHVKRRWLQJ 
8VHUVKRUWFXW 
$GPLQLVWUDWLRQ*XLGH
DXGLHQFH 
RYHUYLHZ 
UHODWHGGRFXPHQWDWLRQ 
VHQGLQJFRPPHQWVDERXW 
DGPLQLVWUDWRUV
DFFRXQWDGPLQLVWUDWRUV 
DUFKLYHDGPLQLVWUDWRUV VHDUFKGLVFRYHU\DXGLW
UHWHQWLRQ 
DXWKRULW\SULYLOHJHSURSDJDWLRQ 
DXWKRUL]LQJDGPLQLVWUDWRUV 
FRPSDULQJW\SHVRIDGPLQLVWUDWRUV 
FRPSOLDQFHRIILFHU 
FRPSOLDQFHRIILFHUV 
FUHDWLQJ 
GHOHWLQJDXWKRULW\UHFRUG 
HGLWLQJDXWKRUL]DWLRQUHFRUGV 
HPDLOFRQILJDGPLQLVWUDWRUV 
IXOO\DXWKRUL]HGHPDLODGPLQLVWUDWRUV 
OLPLWLQJDXWKRULW\ 
PRQLWRUDGPLQLVWUDWRUV 
PXOWLSOHUHFRUGXSGDWHV 
RUJDQL]DWLRQKLHUDUFK\ 
RUJDQL]DWLRQSROLF\DGPLQLVWUDWRU 
323DXWKHQWLFDWLRQ 
UHJLRQDODGPLQLVWUDWRUV 

VHFXULW\DGPLQLVWUDWRU 
VHFXULW\DGPLQLVWUDWRUV 
VHWWLQJXSDGPLQLVWUDWRUV 
W\SHV 
XVHUDGPLQLVWUDWRUV 
YLHZLQJDXVHUTXDUDQWLQH 
DOHUWV
FRQILJXULQJ 
&RQQHFWLRQ0DQDJHU 
'HOLYHU\0DQDJHU 
'LUHFWRU\+DUYHVW$WWDFN 
(PDLO%RPE 
(PDLO+RVW'RZQ 
2UJDQL]DWLRQ(PDLO+RVW'RZQ 
RYHUYLHZ 
3ROLF\(QIRUFHG7/6 
6SDP$WWDFN 
6SRRO)XOO 
6SRRO,QLWLDWHG 
6SRRO0DQDJHU 
6SRRO4XRWD7KUHVKROGV 
8QVSRRO&RPSOHWH 
8QVSRRO,QLWLDWHG 
9LUXV2XWEUHDN 
$3,6HH(=&RPPDQG
DSSURYHGGRPDLQV
HGLWLQJLQ0HVVDJH&HQWHU 
PHVVDJHGHOLYHU\ 
DSSURYHGPDLOLQJOLVWV
HGLWLQJLQ0HVVDJH&HQWHU 
PHVVDJHGHOLYHU\ 
DSSURYHGUHFLSLHQWV 
DSSURYHGVHQGHUV
HGLWLQJIRUDQRUJDQL]DWLRQ 
HGLWLQJLQ0HVVDJH&HQWHU 
KRZGRPDLQVDUHHYDOXDWHG 
KRZWKH\UHLGHQWLILHG 
RYHUYLHZ 
SURSDJDWLRQRIOLVWV 
DUFKLWHFWXUH
LQERXQGRYHUYLHZ 
RXWERXQGRYHUYLHZ 

,QGH[



SDVVWKURXJKSURFHVVLQJ 
SURFHVVLQJRUGHU 
$WWDFKPHQW0DQDJHU
FRQILJXULQJ 
FXVWRPW\SHVILOWHU 
ILOWHUGLVSRVLWLRQV 
ILOWHUHGLWLQJ 
PHVVDJHKHDGHUILHOGV 
PHVVDJHVL]HILOWHU 
PXOWLSOHDWWDFKPHQWV 
SURGXFWLYLW\ILOHVILOWHU 
VFDQQLQJPHWKRGV 
V\VWHPWKUHDWVILOWHU 
WURXEOHVKRRWLQJ 
DWWDFKPHQWVFDQQLQJLQ&RQWHQW0DQDJHU 
DXGLHQFHIRUWKLVJXLGH 
DXWKHQWLFDWLRQ6HHXVHUDXWKHQWLFDWLRQ
DXWKRUL]DWLRQ
DFFRXQWDXWKRUL]DWLRQUHFRUGSRVLWLRQV 
DXWKRULW\SULYLOHJHSURSDJDWLRQ 
FRPSOLDQFHRIILFHUDQGVHFXULW\DXWKRUL]DWLRQUHFRUG
SRVLWLRQ 
FUHDWLQJDGPLQLVWUDWRUV 
GHOHWLQJDXWKRULW\UHFRUG 
HGLWLQJDXWKRUL]DWLRQUHFRUGV 
HPDLOFRQILJDXWKRUL]DWLRQUHFRUGSRVLWLRQ 
OLPLWLQJDXWKRULW\ 
PRQLWRUDXWKRUL]DWLRQUHFRUGSRVLWLRQ 
PXOWLSOHUHFRUGXSGDWHV 
RUJDQL]DWLRQKLHUDUFK\UHODWLRQVKLS 
RUJDQL]DWLRQSROLF\DXWKRUL]DWLRQUHFRUGSRVLWLRQ 
RYHUYLHZ 
SULYLOHJHVIRUDOOVWDQGDUGVHWWLQJV 
SULYLOHJHVIRUDUFKLYHVHDUFKGLVFRYHU\DXGLWDQG
UHWHQWLRQ 
SULYLOHJHVIRUKHOSGHVN 
SULYLOHJHVIRULQERXQGPDLOSURFHVVLQJ 
SULYLOHJHVIRURUJDQL]DWLRQPDQDJHPHQW 
SULYLOHJHVIRUXVHUVHWWLQJV 
UHFRPPHQGHGDFFRXQWVHWWLQJV 
UHFRPPHQGHGDUFKLYHVHWWLQJV 
UHFRPPHQGHGFRPSOLDQFHDQGVHFXULW\VHWWLQJV 
UHFRPPHQGHGHPDLOFRQILJVHWWLQJV 
UHFRPPHQGHGPRQLWRUVHWWLQJV 
UHFRPPHQGHGRUJDQL]DWLRQSROLF\VHWWLQJV 
UHFRPPHQGHGXVHUDGPLQLVWUDWRUVVHWWLQJV 
VHWWLQJXSDQDGPLQLVWUDWRU 
WURXEOHVKRRWLQJ 
W\SHVRIDGPLQLVWUDWRUV 
XVHUDGPLQLVWUDWRUDXWKRUL]DWLRQUHFRUGSRVLWLRQ 
DXWKRUL]DWLRQUHFRUG 
DXWRPDWLFDWWDFNEORFNLQJ6HH&RQQHFWLRQ0DQDJHU
DXWRPDWLQJFRPPDQGV6HHEDWFKSURFHVVLQJ
%
EDWFKSURFHVVLQJ
RYHUYLHZ 
VHQGHUOLVWV 
VXEPLWWLQJFRPPDQGV 
7/6$OHUWV 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

WURXEOHVKRRWLQJ 
YDOLGDWLRQ 
ZKHQWRXVH 
EHVWSUDFWLFHV 
ELOOLQJVWDWHPHQWV
DOWHUQDWHDGGUHVVHV 
E\GRPDLQ 
E\RUJDQL]DWLRQ 
GHWDLOHGVWDWHPHQWV 
KRZFDOFXODWHG 
LQWHUSUHWLQJ 
YLHZLQJ 
ELQDU\VFDQQLQJ
IRUDWWDFKPHQWV 
RYHUYLHZ 
%ODWDQW6SDP%ORFNLQJXVHZLWK&RQWHQW0DQDJHU 
EORFNHGGRPDLQV 
EORFNHGVHQGHUV
HGLWLQJIRUDQRUJDQL]DWLRQ 
HGLWLQJLQWKH0HVVDJH&HQWHU 
KRZGRPDLQVDUHHYDOXDWHG 
KRZWKH\UHLGHQWLILHG 
RYHUYLHZ 
SURSDJDWLRQRIOLVWV 
VHQGHUOLVWV 
&
FDWFKDOODFFRXQW 
FHUWLILFDWHYDOLGDWLRQ 
FHUWLILFDWHV 
FRPPHQWVDERXWWKLVJXLGHVHQGLQJ 
&RPSOLDQFH)RRWHU
RYHUYLHZ 
WURXEOHVKRRWLQJ 
FRPSOLDQFHSROLFLHVLQ&RQWHQW0DQDJHU
GLVDEOLQJ 
LQWURGXFWLRQ 
UHRUGHULQJ 
VHWWLQJXS 
&RQQHFWLRQ0DQDJHU
DOHUWV 
DXWRPDWLFDWWDFNEORFNLQJ 
DXWRPDWLFDWWDFNEORFNLQJHQDEOLQJ 
'LUHFWRU\+DUYHVW$WWDFN 
(PDLO%RPE 
HYHQWV 
PDQXDO,3EORFNLQJ 
PDQXDOSDVVWKURXJKV 
1HWZRUN(IIHFW3URWHFWLRQ 
RYHUYLHZ 
UHVSRQVHWRDWWDFNV 
VHQVLWLYLW\WRDWWDFNV 
6SDP$WWDFN 
WURXEOHVKRRWLQJ 
9LHZSDJH 
9LUXV2XWEUHDN 
FRQWHQWILOWHUV
FUHDWLQJDQGHGLWLQJ 
GHOHWLQJDQGGLVDEOLQJ 
UHRUGHULQJ 

WHVWLQJEHIRUHGHSOR\PHQW 
WURXEOHVKRRWLQJ 
XVLQJUHJXODUH[SUHVVLRQV 
XVLQJWREORFNSURIDQLW\ 
XVLQJWREORFNVSDP 
ZKHQWKH\DSSO\ 
ZKHUHWKH\DSSO\ 
&RQWHQW0DQDJHU
$GG(GLW)LOWHUSDJH 
DOORZDSSURYHGVHQGHUVWRE\SDVVILOWHUV 
DOORZYDOLGQXOOVHQGHUPHVVDJHV 
FRPSOLDQFHSROLFLHVGLVDEOLQJ 
FRPSOLDQFHSROLFLHVLQWURGXFWLRQ 
FRPSOLDQFHSROLFLHVUHRUGHULQJ 
FRPSOLDQFHSROLFLHVVHWWLQJXS 
FRQILJXULQJ 
FRQWHQWILOWHUOLPLWDWLRQV 
FRQWHQWILOWHUVFUHDWLQJ 
FRQWHQWILOWHUVGHOHWLQJDQGGLVDEOLQJ 
FRQWHQWILOWHUVUHRUGHULQJ 
FXVWRPFRQWHQWILOWHUVLQWURGXFWLRQ 
HGLWLQJFRQWHQWILOWHUV 
H[DPSOHVRIXVH 
IHDWXUHV 
ILOHDWWDFKPHQWVFDQQLQJLQWURGXFWLRQ 
ILOWHUGLVSRVLWLRQVGHVFULSWLRQV 
ILOWHUGLVSRVLWLRQVRUGHURISUHFHGHQFH 
)LOWHU/LVWSDJH 
ILOWHUVDQGSROLFLHVYLHZLQJ 
KRZLWVFDQVHPDLO 
KRZLWZRUNV 
KRZ2XWERXQGZRUNV 
LQWURGXFWLRQ 
PD[LPXPILOWHUVDOORZHG 
PHVVDJHKHDGHUILHOGV 
RXWERXQGPHVVDJHVFDQQLQJLQWURGXFWLRQ 
SDJHUHIHUHQFH 
SURSDJDWLQJVHWWLQJVDQGILOWHUVWRVXERUJV 
UHJXODUH[SUHVVLRQVH[DPSOHV 
UHJXODUH[SUHVVLRQVKRZWRXVH 
UHJXODUH[SUHVVLRQVLQWURGXFWLRQ 
UHJXODUH[SUHVVLRQVVXSSRUWOLPLWDWLRQV 
UHVWULFWRXWJRLQJPHVVDJHVWRVSHFLILFGRPDLQ 
6HWWLQJVSDJH 
6RFLDO6HFXULW\1XPEHUVSROLF\ 
WLSVDQGEHVWSUDFWLFHV 
WURXEOHVKRRWLQJ 
W\SHVRIDWWDFKPHQWVVFDQQHG 
W\SHVRIFRQWHQWVFDQQHG 
XVHZLWK%ODWDQW6SDP%ORFNLQJ 
XVLQJWREORFNSURIDQLW\ 
XVLQJWREORFNVSDP 
ZKHQILOWHUVDSSO\ 
ZKHUHILOWHUVDSSO\ 
ZKLFKPHVVDJHFRPSRQHQWVDUHVFDQQHG 
&UHGLW&DUG1XPEHUVSROLF\LQ&RQWHQW0DQDJHU
LQWURGXFWLRQ 
VHWWLQJXS 
FXVWRPFRQWHQWILOWHUVLQWURGXFWLRQ 
FXVWRPHUVXSSRUWUHFHLYLQJ 

'
'HIDXOW8VHU
FRQILJXULQJ 
RYHUYLHZ 
'HOLYHU\0DQDJHU
$OHUWV 
(GLW 
(YHQWW\SHV 
(YHQWV 
)DLORYHU 
+RZLWZRUNV 
/RDGEDODQFLQJ 
0DLOIORZYHULILFDWLRQ 
2YHUYLHZ 
6HWWLQJXS 
7URXEOHVKRRWLQJ 
'LUHFWRU\+DUYHVW$WWDFN
DOHUW 
RYHUYLHZ 
GLVDVWHUUHFRYHU\6HH6SRRO0DQDJHU
GLVFODLPHU6HH&RPSOLDQFH)RRWHU
GLVWULEXWLRQOLVWV 
'16UHFRUGV6HH0;UHFRUGV
GRFXPHQWDWLRQUHODWHG 
GRPDLQV
$GG'RPDLQSDJH 
DGGLQJ 
DOLDVHV 
FDWFKDOODFFRXQW 
FKDQJLQJ0;UHFRUGV 
GHOHWLQJ 
HGLWLQJ 
PRYLQJ 
RYHUYLHZ 
VHWWLQJVLQWHUDFWLRQV 
VXEGRPDLQVWULSSLQJ 
(
(PDLO%RPE 
HPDLOFRQILJ 
(PDLO+RVW'RZQ 
HPDLOVHUYHUFRQILJXUDWLRQ6HHHPDLOFRQILJ
HPDLOVHUYHUV6HH,QERXQG6HUYHUV
HYHQWV
&RQQHFWLRQ0DQDJHU 
GHILQLWLRQV 
ILHOGV 
RYHUYLHZ 
YLHZLQJGHWDLOV 
HYHQWV9LUXV2XWEUHDN 
H[WHQVLRQVFDQQLQJDWWDFKPHQWV 
(=&RPPDQG
FDOOLQJFRPPDQGV 
RYHUYLHZ 
VHWWLQJXS 
VKDUHGVHFUHW 
)
IHHGEDFNDERXWWKLVJXLGHVHQGLQJ 
ILOHDWWDFKPHQWVFDQQLQJLQ&RQWHQW0DQDJHU

,QGH[



LQWURGXFWLRQ 
ILOWHUDQGSURFHVVLQJRUGHU 
+
KHDGHUWDJV6HHPHVVDJHKHDGHUILHOGV
,
,QERXQG6HUYHUV
HYHQWV 
KRZLWZRUNV 
RYHUYLHZ 
WURXEOHVKRRWLQJ 
ZKHQWRFRQILJXUH 
,QGXVWU\+HXULVWLFV
FRQILJXULQJ 
PHVVDJHKHDGHUILHOGV 
RYHUYLHZ 
LQWUDGRPDLQILOWHULQJ
RYHUYLHZ 
VLQJOHVHUYHUVHWXS 
WZRVHUYHUVHWXS 
,3%ORFNLQJ6HH&RQQHFWLRQ0DQDJHU
,3UDQJH 
/
OHJDOFRPSOLDQFHIRRWHU6HH&RPSOLDQFH)RRWHU
0
PDLOGHOLYHU\WURXEOHVKRRWLQJ 
PDLOIORZ
LQERXQGIRU3ROLF\(QIRUFHG7/6 
RXWERXQGIRU3ROLF\(QIRUFHG7/6 
PDLOVHUYHUV6HH,QERXQG6HUYHUV
PDLOWUDQVSRUWDJHQW6HH,QERXQG6HUYHUV
0DLOERPE 
PDLOLQJOLVWV 
0HVVDJH&HQWHU
EUDQGLQJ 
FRQILJXULQJDFFHVV 
GLVDEOLQJVXEMHFWOLQNV 
GRFXPHQWDWLRQIRUXVHUV 
ODQJXDJHVHWWLQJV 
ORJJLQJLQ 
QRWLILFDWLRQV 
RYHUYLHZ 
SDVVZRUGV 
SDVVZRUGVUHVHWWLQJ 
VHFXULW\ 
WURXEOHVKRRWLQJ 
0HVVDJH&HQWHU,, 
PHVVDJHKHDGHUILHOGV
$WWDFKPHQW0DQDJHU 
&RQWHQW0DQDJHU 
GHWHUPLQLQJZKHWKHURUQRWVSDP 
H[DPSOH 
*HQHUDO+HXULVWLFV 
,QGXVWU\+HXULVWLFV 
RYHUYLHZ 
UHFHLYHG 
VSDPVFRUHV 
;&0 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

;SVWQVWULNH 
;SVWQDGGUHVVHV 
;SVWQDWWDFKDGGUHVVHV 
;SVWQGLVSRVLWLRQ 
;SVWQOHYHOV 
;SVWQQHSWXQH 
;SVWQQ[S 
;SVWQQ[SU 
;SVWQVHWWLQJV 
;SVWQYLUXV 
;SVWQ[ILOWHU 
PHVVDJHKHDGHUWDJJLQJ 
0;UHFRUGV 
1
1HWZRUN(IIHFW3URWHFWLRQ 
QRWLILFDWLRQV
FRQILJXULQJ 
FXVWRPL]LQJ 
GHIDXOWWHPSODWHV 
GLVDEOLQJDQGUHGLUHFWLQJ 
HGLWLQJWH[W 
ILHOGVIRU 
+70/QRWLILFDWLRQV 
P\ILUVWVSDP 
QHZVSDP 
RYHUYLHZ 
VXVSHQVLRQ 
WRNHQV 
WURXEOHVKRRWLQJ 
YLUXV 
ZHOFRPHQHZXVHU 
ZUDSSLQJWH[WDURXQGWRNHQV 
2
2UJ'RZQHYHQW 
RUJDQL]DWLRQKLHUDUFK\
DFFRXQWOHYHO 
DGPLQLVWUDWLYHDXWKRULW\ 
DXWKHQWLFDWLRQPHWKRG 
FRPSRQHQWV 
GHILQLWLRQ 
GHVLJQLQJ 
GRPDLQDVVLJQPHQW 
GRPDLQH[DPSOHV 
GRPDLQV 
HPDLOFRQILJ 
HPDLOSROLF\ 
JHRJUDSKLFDOO\GLVWULEXWHGXVHUV 
RUJDQL]DWLRQV 
RYHUYLHZ 
SDUHQWVXERUJUHODWLRQVKLS 
XVHUDFFHVV 
ZKHQWRFUHDWHDQRUJ 
RUJDQL]DWLRQKLHUDUFK\6HHDOVRRUJDQL]DWLRQV
RUJDQL]DWLRQV
DFFRXQWVHWWLQJV 
DGGGRPDLQ 
$SSOLFDWLRQ0DQDJHPHQW 
$WWDFKPHQW0DQDJHU 

DXWKRUL]LQJDGPLQLVWUDWRUV 
FUHDWHDQHZ 
&XVWRPHU1DPH 
'HIDXOW8VHU 
GHOHWH 
GRPDLQV 
GRZQORDGVHWWLQJV 
HGLWVHWWLQJV 
(=&RPPDQGVKDUHGVHFUHW 
JHQHUDOVHWWLQJV 
KLHUDUFK\ 
,' 
MXQNHPDLOVHWWLQJV 
OLVWGRPDLQV 
0HVVDJH&HQWHUVXEMHFWOLQNV 
PHVVDJHKHDGHUWDJJLQJ 
0HVVDJH/LPLWV 
PRYH 
QRQDFFRXQWERXQFLQJ 
RUJDQL]DWLRQ,' 
RUJDQL]DWLRQVXPPDU\ 
RXWERXQGVHUYLFHV 
RYHUYLHZ 
SULYLOHJHV 
SURSDJDWLRQRIVHWWLQJV 
VHDUFKLQJ 
6HQGHU/LVWV 
6KRZ'HOLYHU$V,V 
6KRZ6XPPDU\ 
6SDP'LVSRVLWLRQ 
6SDP)LOWHULQJ 
6XSSRUW&RQWDFW 
WURXEOHVKRRWLQJ 
8VHU$FFHVV 
9LHZ+LHUDUFK\ZLWK'RPDLQV 
9LUXV6HWWLQJV 
:LUHOHVVVHWWLQJV 
RUJOHYHOVHQGHUOLVWV 
RXWERXQGPHVVDJHVFDQQLQJLQ&RQWHQW0DQDJHU
LQWURGXFWLRQ 
2XWERXQG6HUYHUV
DVVRFLDWLQJRXWERXQGWUDIILFZLWKRUJDQL]DWLRQV 
FRPSRQHQWRUGHURIRSHUDWLRQV 
FRQFHSWV 
FRQILJXUDWLRQSULQFLSOHV 
RXWERXQGVHUYLFHV 
RYHUYLHZ 
RYHUYLHZSDJH 
UHLQMHFWLRQ 
WURXEOHVKRRWLQJ 
XQGHOLYHUDEOHERXQFHKDQGOLQJ 
3
SDVVZRUGV
0HVVDJH&HQWHU 
RYHUYLHZ 
UHVHWWLQJ 
XVHUDXWKHQWLFDWLRQPHWKRGV 
SKLVKLQJ 
303DXWKHQWLFDWLRQ

RYHUYLHZ 
SDVVZRUGV 
UHFRPPHQGHGXVDJH 
303DXWKHQWLFDWLRQUHVHWWLQJSDVVZRUGV 
3ROLF\(QIRUFHG7/6
DOHUWV 
EDWFKFRPPDQGV 
FHUWLILFDWLRQYDOLGDWLRQ 
IHDWXUHVDQGEHQHILWV 
LQERXQGPDLOIORZ 
RXWERXQGPDLOIORZ 
SUHUHTXLVLWHVIRUVHWXS 
VHWXS 
SULPDU\GDWDFHQWHU 
3ULYDWHO\0DQDJHGSDVVZRUGV6HH303DXWKHQWLFDWLRQ
SURGXFWFRPSRQHQWV 
SURIDQLW\EORFNLQJZLWK&RQWHQW0DQDJHU 
4
4XDUDQWLQH6XPPDU\
DFFHVVLQJPHVVDJHVIURP 
DGGLQJORJRWR 
FRQILJXULQJ 
FXVWRPL]LQJ 
GHOLYHU\WLPHRIVXPPDU\ 
IUHTXHQF\RIVXPPDU\ 
LQER[GHOLYHU\ 
ORFDOL]DWLRQ 
PHVVDJHWH[WRIVXPPDU\ 
RYHUYLHZ 
VXEMHFWOLQNVWXUQLQJRQRII 
YLHZLQJDXVHUTXDUDQWLQH 
5
UHFRPPHQGHGVHWWLQJV
DFFRXQWDGPLQLVWUDWRUV 
DUFKLYHDGPLQLVWUDWRUV 
FRPSOLDQFHDQGVHFXULW\DGPLQLVWUDWRUV 
HPDLOFRQILJDGPLQLVWUDWRUV 
PRQLWRUDGPLQLVWUDWRUV 
RUJDQL]DWLRQSROLF\DGPLQLVWUDWRUV 
XVHUDGPLQLVWUDWRUV 
UHJXODUH[SUHVVLRQVLQ&RQWHQW0DQDJHU
FDVHVHQVLWLYLW\ 
H[DPSOHV 
KRZWRXVH 
LQWURGXFWLRQ 
PXOWLSOHH[SUHVVLRQVLQILOWHU 
VXSSRUWOLPLWDWLRQV 
V\QWD[UHIHUHQFH 
WHVW 
UHODWHGGRFXPHQWDWLRQ 
5HSRUWV
$UFKLYLQJ 
$WWDFKPHQW0DQDJHU 
$WWDFKPHQWVE\$FFRXQWLQERXQG 
$WWDFKPHQWVE\$FFRXQWRXWERXQG 
$WWDFKPHQWVE\'RPDLQLQERXQG 
$WWDFKPHQWVE\'RPDLQRXWERXQG 
$WWDFKPHQWVE\)LOWHULQERXQG 

,QGH[



&RQWHQWE\'RPDLQ$FFRXQWLQERXQG 
&RQWHQWE\'RPDLQ$FFRXQWRXWERXQG 
&RQWHQWE\)LOWHU1DPHLQERXQG 
&RQWHQWE\)LOWHU1DPHRXWERXQG 
&RQWHQW0DQDJHU 
&RQWHQW0DQDJHU$FWLYLW\/RJLQERXQG 
&RQWHQW0DQDJHU$FWLYLW\/RJRXWERXQG 
(IIHFWLYHFDWFKUDWHE\RUJLQERXQG 
(IIHFWLYHFDWFKUDWHLQERXQG 
+RZWRUXQ 
,QERXQG 
0HVVDJH$UFKLYLQJE\$FFRXQWLQERXQG 
0HVVDJH$UFKLYLQJE\'RPDLQLQERXQG 
0HVVDJH(QFU\SWLRQ$FWLYLW\/RJRXWERXQG 
0HVVDJH(QFU\SWLRQE\'RPDLQ$FFRXQW
RXWERXQG 
1XPEHURIUHJLVWHUHGXVHUV 
2XWERXQG 
3ROLF\(QIRUFHG7/6E\'RPDLQ$FFRXQW
LQERXQG 
3ROLF\(QIRUFHG7/6E\'RPDLQ$FFRXQW
RXWERXQG 
4XDUDQWLQH'HOLYHU\$FWLYLW\/RJLQERXQG 
6SDP 
6SDPE\$FFRXQWLQERXQG 
6SDPE\'RPDLQLQERXQG 
6SDPE\)LOWHU1DPHLQERXQG 
7/6E\'RPDLQ$FFRXQWLQERXQG 
7/6E\'RPDLQ$FFRXQWRXWERXQG 
7UDIILF$FWLYLW\/RJRXWERXQG 
7UDIILFE\$FFRXQWRXWERXQG 
7UDIILFE\'RPDLQLQERXQG 
7UDIILFE\'RPDLQRXWERXQG 
7UDIILFE\5HFLSLHQWLQERXQG 
9LUXV 
9LUXVE\$FFRXQWLQERXQG 
9LUXVE\$FFRXQWRXWERXQG 
9LUXVE\'RPDLQLQERXQG 
9LUXVE\'RPDLQRXWERXQG 
9LUXVE\6HQGHU,3LQERXQG 
9LUXVE\9LUXV1DPHLQERXQG 
9LUXVE\9LUXV1DPHRXWERXQG 
UHVRXUFHVVXSSRUW 
5)& 
URXWLQJRXWJRLQJPDLO6HH2XWERXQG6HUYHUV
6
VHDUFKLQJ+RPHSDJH 
VHFRQGDU\GDWDFHQWHU 
VHFXULW\
,3UDQJH 
RYHUYLHZ 
VHWWLQJXSVHFXUHGHOLYHU\ 
VHQGHUOLVWV
DSSURYHGGRPDLQV 
DSSURYHGPDLOLQJOLVWV 
DSSURYHGUHFLSLHQWV 
DSSURYHGVHQGHUV 
EDWFKFRPPDQGV 
EORFNHGGRPDLQV 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

EORFNHGVHQGHUV 
ILOWHURUGHU 
KHDGHULQIRUPDWLRQ 
LQGXVWU\KHXULVWLFVDQGEORFNHGVHQGHUV 
RUJOHYHO 
RUJDQL]DWLRQDQGXVHUSUHFHGHQFH 
TXDUDQWLQHUHGLUHFWFRQILJXUDWLRQ 
VL]HOLPLWV 
WURXEOHVKRRWLQJ 
XVHUOHYHO 
ZKDWWRDGG 
VLJQDWXUH6HH&RPSOLDQFH)RRWHU
6073KHDGHUWDJV6HHPHVVDJHKHDGHUILHOGV
6RFLDO6HFXULW\1XPEHUVSROLF\LQ&RQWHQW0DQDJHU
LQWURGXFWLRQ 
VHWWLQJXS 
6RFLDO6HFXULW\1XPEHUV3ROLF\SDJHLQ&RQWHQW
0DQDJHU 
6SDP$WWDFN 
VSDPILOWHUV
DGMXVWVHWWLQJV 
DQGWKH$SSURYHG6HQGHUVOLVW 
$SSURYHG0DLOLQJ/LVWV 
'LVWULEXWLRQOLVWV 
KRZEXONDQGFDWHJRU\ILOWHUVZRUN 
3UHYHQWLQJIDOVHTXDUDQWLQHV 
WXQLQJ 
ZK\FDWFKUDWHVYDU\ 
:K\VSDPJRWWKURXJK 
6SRRO0DQDJHU
DOHUWV 
DOORFDWLQJVSRRO 
FRQILJXULQJVSRROPDQDJHU 
GXUDWLRQ 
KRZLWZRUNV 
RYHUYLHZ 
VHWWLQJV 
VSRROLQJGHOD\ 
VSRROLQJPHFKDQLVP 
VWDWXV 
WURXEOHVKRRWLQJ 
XQVSRROLQJ 
YLHZSDJH 
662VHUYLFH
FRQILJXUH$UWLIDFW 3XOO0RGHO 
FRQILJXUHIRU$FFRXQWRUJ 
FRQILJXUHIRU8VHURUJ 
FRQILJXUH3RVW 3XVK0RGHO 
GHOHWHFRQILJXUDWLRQ 
HGLWFRQILJXUDWLRQ 
RYHUYLHZ 
SURWHFWORJLQDFFHVV 
UHTXLUHPHQWV 
WHVWEHIRUHIXOOGHSOR\PHQW 
VXSSRUWWHFKQLFDOUHFHLYLQJ 
6\VWHP7HVWV
ILUHZDOOWHVW 
ODWHQF\WHVW 
0;UHFRUGWHVW 
UHLQMHFWLRQWHVW 

6073PHVVDJHWHVW 
WUDFHURXWHWHVW 
7
WHFKQLFDOVXSSRUWUHFHLYLQJ 
7/6
FHUWLILFDWHV 
FRQILJXUDWLRQSURFHVV 
FRQILJXULQJIRULQERXQGVHUYHUV 
FRQILJXULQJIRURXWERXQGVHUYHUV 
WHVWLQJPDLOVHUYHUV 
7/6IHDWXUHIRULQERXQGPDLO 
7/6IHDWXUHIRURXWERXQGPDLO 
7/6PHVVDJHKHDGHUILHOGV 
7UDQVSRUW/D\HU6HFXULW\6HH7/6
WURXEOHVKRRWLQJ
$WWDFKPHQW0DQDJHU 
DXWKRUL]DWLRQ 
EDWFKSURFHVVLQJ 
&RPSOLDQFH)RRWHU 
&RQQHFWLRQ0DQDJHU 
&RQWHQW0DQDJHU 
,QERXQG6HUYHUV 
PDLOGHOLYHU\ 
0HVVDJH&HQWHU 
QRWLILFDWLRQV 
RUJDQL]DWLRQV 
2XWERXQG6HUYHUV 
VHQGHUOLVWV 
6SRRO0DQDJHU 
XVHUDXWKHQWLFDWLRQ 
XVHUV 
9LUXV%ORFNLQJ 
WXQLQJVSDPILOWHUV
$SSURYHG6HQGHUVOLVW 
EHVWSUDFWLFHV 
GLUHFWDFFHSWDQFHRIPHVVDJHV 
HQDEOLQJSURWHFWLRQ 
RYHUYLHZ 
YLUXV 
8
XVHUDXWKHQWLFDWLRQ
PHWKRGV 
6HH303DXWKHQWLFDWLRQ 
6HH;$XWKDXWKHQWLFDWLRQ 
WURXEOHVKRRWLQJ 
XVHUDXWKHQWLFDWLRQDGPLQLVWUDWRUV 
XVHUOLPLWV
HQDEOHDOHUWV 
VHWPD[LPXPQXPEHURIXVHUV 
VSHFLI\DOHUWUHFLSLHQWV 
YLHZ 
YLHZFXUUHQWQXPEHURIXVHUV 
XVHUQRWLILFDWLRQV6HHQRWLILFDWLRQV
8VHUVKRUWFXW 
XVHUYDOLGDWLRQ 
XVHUOHYHOVHQGHUOLVWV 
XVHUV
DGGLQJ 

DOLDVPDQDJHPHQW 
DOLDVHVDGGUHPRYHYLHZ 
FDWFKDOODFFRXQW 
FKRRVLQJORFDWLRQIRU 
FRQILJXULQJVHWWLQJV 
'HIDXOW8VHU 
GHOHWLQJ 
GRZQORDGLQJVHWWLQJV 
/LVWSDJH 
PDLOLQJDQGGLVWULEXWLRQOLVWV 
PRGLI\LQJVHWWLQJV 
PRYLQJ 
UHVHWWLQJ 
VHDUFKLQJ 
VHWWLQJPHVVDJHOLPLW 
6HWWLQJV6XPPDU\SDJH 
VXVSHQGLQJ 
WURXEOHVKRRWLQJ 
XVHUVHWWLQJV 
XVHUVXPPDU\ 
YLHZLQJ 
YLHZLQJDTXDUDQWLQH 
9
9LUXV%ORFNLQJ
DGGLWLRQDO]HURKRXUSURWHFWLRQ 
$GYDQFHG$QWLYLUXV+HXULVWLFV 
DQWLYLUXVGHILQLWLRQILOHV 
DWWDFKPHQWVFDQQLQJ 
$XWKHQWLXPYLUXVGHILQLWLRQV 
FRQILJXULQJIRURUJDQL]DWLRQ 
FRQILJXULQJIRUXVHUV 
(DUO\'HWHFWLRQ)LOWHULQJ 
0F$IHHYLUXVGHILQLWLRQV 
QRWLILFDWLRQV 
RYHUYLHZ 
WURXEOHVKRRWLQJ 
XVHUDFFHVVWRVHWWLQJV 
9LUXV2XWEUHDN 
9LUXV2XWEUHDN 
YLUXVHV6HH9LUXV%ORFNLQJ
;
;$XWKDXWKHQWLFDWLRQ
FRQILJXULQJ 
LPSOHPHQWLQJXVLQJ& 
LPSOHPHQWLQJXVLQJ3HUO 
ORJJLQJLQ 
RYHUYLHZ 
UHFRPPHQGHGXVDJH 
;&0 
;SVWQVWULNH 
;SVWQDGGUHVVHV 
;SVWQDWWDFKDGGUHVVHV 
;SVWQGLVSRVLWLRQ 
;SVWQOHYHOV 
;SVWQQHSWXQH 
;SVWQQ[S 
;SVWQQ[SU 
;SVWQVHWWLQJV 

,QGH[



;SVWQYLUXV 
;SVWQ[ILOWHU 



0HVVDJH6HFXULW\$GPLQLVWUDWLRQ*XLGH

You might also like