Sr.

Principal Service Assurance OPS realization

Context / Summary of functions:
The overall objective of the Cross Border Mobility team is to establish a Mobile
Network as a Service with competitive Global Coverage. The Sr. Principal will play an
integral role in the development and support of exciting new mobility services. The
successful applicant, as part of the Project Team, will be responsible to define all
aspects of the Service Assurance operational activities including the following:
documenting the requirement for the Operationalization of the services, collaborate
with the various technology teams to develop support solutions, define the
requirement for IT development in support of the Service Assurance functions and
to provide subject matter expertise on the operation model, business practices,
KPIs, and system architecture to ensure smooth transition of support from project to
operation.
The role requires the understanding of various mobile core system components and
architectures residing in a diversified ecosystem of dedicated and cloud compute
systems setting expectations for a world class services.
The Sr. Principal may be required to lead related training session with Service
Assurance or OPS team.
QUALIFICATIONS:
3-5 years of relevant work experience in MVNE, MVNO or MNO with experience
in cross-functional teams in the implementation of services, products or process
improvement.
3+ years operations experience supporting systems, networks, and/or
accounts.
5+ years telecommunications industry experience with a mobile
communications provider.
Solid experience with the mobile core system components (EPC, HLR/HSS, PCRF,
IMS), Mobile OSS/BSS (OCS, Billing, Campaign Mgmt...)
Must have experience in developing and driving adherence to KPIs and/or
Service levels
Understanding and experience of IT systems and operations (billing, mediations,
and middleware knowledge would be an asset)
Understanding of software development methodologies, tooling and transition
towards DevOPS continuous delivery considered an asset.
Understanding of cloud compute concepts such as AWS allowing to support
hybrid architectures
Proficiency in analyzing, developing and implementing operational KPIs
Strong interpersonal skills with highly developed organizational skills
Ability to communicate and build strong relationships across many lines of
business at all levels internally and externally
Competency in SQL and Microsoft Office tools
MIS, Engineering, or related field competency in working in MVNE/MVNO/MNO
Must be available for travelling

Location: Pune