Jayne Lawrence

2819 Gulfstream Way

Mississauga, Ontario
(647)-778-5684
jayne_s.lawrence@hotmail.com

Profile Statement
I am currently completing my Certification in Educational Support at Sheridan College. I am looking to work part
time while I complete my educational goals.
Core competencies include simultaneously performing different tasks, communicating effectively and positively
with people, and quickly learning to adapt and perform different types of tasks. Have a proven track record for being a
reliable self-motivating worker, with strong communication and people skills, and being mathematically inclined.

Skills Summary

Proficient in mathematics, precise and not prone to errors when handling finances or using computer softwares
Strong conflict resolution skills when dealing with customers and problem solving skills when dealing with
customer related issues
Good time management and multi-tasking skills, can effectively handle multiple jobs at the same time
Ability to be a team player or team leader who can effectively communicate in both written and verbal language
High degree of sensitivity and diplomacy, ability to adapt to changing situations, and ability to cope with stressful
situations
Genuinely cares and works to deliver the Perfect Engaging Customer Experience with a friendly smile, polite and
helpful disposition
Proficient Microsoft Office skills; Excel, Word, PowerPoint

Work Experience
A & W, Lead Cashier/Kitchen Staff (October 2015 October 2016)

Interacted with Customers with a friendly, enthusiastic, and professional demeanour while taking customer orders
using POS terminal and cashing out customers to finish the sale
Followed all operational standards and performed all other duties assigned by the Regional and Store Managers
Responsible for performing all store cleaning duties including; food and storage areas, operating equipment and
washrooms facilities.
Trained fellow employees as required, and worked well with peers and managers
Assisted fellow employees when required in manning the food preparation lines and assisting the kitchen area
Maintained inventory using Kan-Ban System and strong knowledge of product offerings and work processes

Ingram Micro, Warehouse Labourer (May 2014 - September 2015)

Started as an agency worker and was later hired full time because of good work ethic and work production
Was responsible for picking the correct merchandise/quantity from the shelves, packaging the products carefully
and sending them to the shipping department
Granted access (1 of 3 people) to pick product from high security restricted zones (high valve merchandise stored
here) because of my low error rate and because they trusted me to not steal
Worked as a team player to accomplish tasks to meet the customers and companys needs and timelines.
Excellent communication, listening, and interpersonal skills with peers and mangers
Lifted, pushed and pulled objects/ products/ cartons that are heavy (25 to 40 lbs).
Ensured work area was clean and organized every day for the next shift
Demonstrated high energy and persistent in accomplishing goals/objectives.

Avon Sales Associate (August 2011 - May 2013)

Sell Avon merchandise to customers, required travelling to customer locations, describing new merchandise
tailored to customer based on previous purchases
Trusted with collecting money from clients and shipping it to Avon on time as well as using the appropriate
documentation
Trusted with delivering products and ensuring that customers are satisfied with the products they receive

Awards
Mother Theresa Service Award in 2012

The award is given to a student who demonstrated exemplary service in student Leadership for the greater
community.

Academic Award in both 2010 and 2011

The award is given to students who maintain an accumulated average of 80% or more.

Leadership Award in 2009

The award is given to a student who demonstrated Leadership and a Pursuit of Knowledge within the graduating
class.

References
To protect the privacy of my references they are not listed here.
Please contact me and I will be more than happy to provide them.