Professional Documents
Culture Documents
<Name>
Thank you for taking the time to speak with us. As discussed earlier, we are from Telenor Health and
we are working on <i.e. Appointment booking>
We wanted to speak with you regarding the pain points that you face in your OPD (if any). This
should take about 20 minutes.
Basic Details (fill as much beforehand as possible):
Basic Details
Name of Doctor
Specialization
Contact no.
Email Address
Clinic Address and timing
Hospital Association (Morning OPD)
Answer : ________________________________
What are the other facilities you have in your clinic apart from the OPD?
(Prompt : Lab tests : if yes- what kind of tests, Imaging: if yes what kind of imaging - USG/ Xray/
MRI/ CT scan)
(if no. do you send your patients for lab tests elsewhere? Imaging elsewhere?)
Answer: _________________________________
If you don't mind us asking, what is your OPD fee? How many patients do you see in a day?
Answer: _________________________________
What are the charges for lab tests? Imaging tests?
Answer: _________________________________
Where do most of your patients come from? In and around Dhaka/periphery?
Answer: _________________________________
Do you face any problems in managing your OPD?
(Prompt : long waiting times/ patients coming out of turn/ managing VIP patients/ billing
discrepancies/ finding details about drugs etc.)
Answer: _________________________________
Do patients take appointments beforehand?
(if yes, what % of patients take appointments)
Answer : _________________________________
How do you manage appointments? Do you charge extra for patients who take an appointment?
(prompt: manually managed by assistant or self/ call centre/ outsourced service)
Answer: __________________________________
If it were upto you, what kind of appointment management system would you use?
(prompt: automated system/ call centre/ extra features like patient feedback/ automated billing/ drug
dictionary)
Answer: __________________________________
What are your thoughts on virtual/ video consultation?
(prompt: follow up cases/ patients who come from gar off places)
Answer: _________________________________
Do you advertise your clinic in the newspaper/ billboards/ any other place?
(prompt: what about facebook?)
Answer:__________________________________