Professional Documents
Culture Documents
CLX-9x52 series
CLX-9352NA / CLX-9252NA
(Ver 2.05)
A3 Color Copier
Contents
1. Precautions
2. Product Description
3. Replacement Procedure
4. Service Mode
5. Updating Firmware
6. Preventive Maintenance
7. Troubleshooting
8. System Diagram
9. System Recovery
10. Reference Information
Contents
chapter 1 Precautions
1.1 Safety Warning 1-1
1.2 Caution for safety 1-2
1.3 ESD Precautions 1-5
2-1
2-9
2-18
2-22
2-24
2-25
2-26
2-27
2-28
2-29
2-30
2-30
2-32
2-36
2-39
2-39
2-40
2-41
2-42
2-43
2-43
2-44
2-45
2-46
Contents
2.7.5 Shutter mechanism
2.8 Printer Drive system
2.8.1 Drive Motors
2.8.2 Main drive unit (OPC, DEVE, ITB, T1 DIS/ENG)
2.8.3 Pick-up Drive
2.8.4 MP, Regi and Duplex Drive
2.8.5 Fuser Exit and Duplex Return Drives
2.8.6 LSU shutter Drive
2.8.7 WTB leveling drive
2.8.8 Toner Supply Drive
2.9 Scanner system
2.9.1 Scannner system overview
2.9.2 Scanning System components
2.10 DADF system
2.10.1 DADF systme overview
2.10.2 Electric parts layout
2.10.3 Description of drive system operations
2.11 Printer Electronics configuration
2.11.1 Main controller
2.11.2 OPE controller
2.11.3 DADF controller
2.11.4 Interface part
2.11.5 Connection part
2.11.6 SMPS board1
2.11.7 SMPS board2
2.11.8 FDB board
2.11.9 HVPS board
2.11.10 Eraser PBA
2.11.11 Side Joint PBA
2.11.12 Fuser PBA
2.11.13 Waste Sensor PBA
2.11.14 LED Panel PBA
2.11.15 CRUM PBA
2.11.16 Development CRUM Interface PBA
2-49
2-50
2-50
2-52
2-53
2-54
2-55
2-56
2-56
2-57
2-58
2-58
2-59
2-61
2-61
2-62
2-63
2-69
2-71
2-78
2-82
2-83
2-83
2-84
2-86
2-88
2-89
2-93
2-93
2-94
2-94
2-94
2-95
2-95
Contents
2.11.17 Deve CRUM Joint PBA
2.11.18 Toner CRUM Joint PBA
2.11.19 Scan Joint PBA
2.11.20 White-LED(WLED) CTL PBA
2.11.21 White-LED(WLED) AL FRONT PBA
2.12 Heating cables
2-96
2-96
2-97
2-98
2-98
2-99
3-1
3-2
3-2
3-4
3-8
3-9
3-9
3-10
3-15
3-16
3-19
3-20
3-22
3-23
3-24
3-25
3-26
3-29
3-31
3-32
3-33
3-35
3-37
3-39
Contents
3.6 Cartridge transfer unit
3.7 Main Board
3.8 Hard Disk Drive (HDD)
3.9 SMPS Board
3.10 FDB (Fuser Drive Board)
3.11 HVPS board
3.12 Lift Motor
3.13 Toner motor and Toner PBA
3.14 Oznoe Filter Fan
3.15 Side Joint PBA
3-44
3-48
3-50
3-51
3-52
3-53
3-54
3-55
3-56
3-57
3-58
3-60
3-62
3-63
3-64
3-65
3-67
3-77
3-77
3-79
3-81
3-82
3-83
3-85
3-88
3-90
4-3
Contents
4.2.3 Diagnostics Tab
4.2.4 Service Functions
4.3 Information Tab
4.3.1 General
4.3.2 Supply status
4.3.3 Software version
4.3.4 Service Hours
4.3.5 Fault Log
4.3.6 Print reports
4.4 Maintenance Counters Tab
4.4.1 Fault counters
4.4.2 Jam counters
4.4.3 Part replacement count
4.5 Diagnotics Tab
4.5.1 Engine diagnostics
4.5.1.1 NVM Read/Write
4.5.1.2 Engine Test Routines
4.5.2 Fax diagnostics
4.5.2.1 Fax NVM Read/Write
4.5.2.2 Fax Test Routines
4.5.3 Scanner diagnostics
4.5.3.1 Shading Test
4.5.3.2 Scanner/DADF NVM Read/Write
4.5.3.3 Scanner/DADF Test Routines
4.5.4 Adjustment
4.5.4.1 Print Adjustment
4.5.4.2 Copy Adjustment
4.5.4.3 Scan Area Adjustment
4.5.4.4 DADF Adjustment
4.5.4.5 Finisher Adjustment
4.5.4.6 Buckle Adjustment
4.5.5 ACS(Auto Color Sensing)
4.5.6 Color Management
4.5.6.1 Auto Color Registration
4-4
4-5
4-6
4-6
4-6
4-8
4-8
4-8
4-8
4-13
4-13
4-14
4-16
4-17
4-17
4-17
4-20
4-28
4-28
4-29
4-31
4-31
4-31
4-32
4-33
4-33
4-35
4-36
4-38
4-40
4-43
4-45
4-46
4-46
Contents
4.5.6.2 Full Color Registration
4.5.6.2 Auto Color Tone Adjustment
4.5.7 TR Contorl Mode
4.6 Sevice functions
4.6.1 Main Memory Clear
4.6.2 Hard Disk Maintenance
4.6.3 Debug Log
4.6.4 Port
4.6.5 Capture Log
4.6.6 Toner Save
4.6.7 Count Setting of Large Page
4.6.8 System Recovery
4.6.9 User Data Management
4.6.10 Cool Down Mode
4-47
4-48
4-51
4-52
4-52
4-52
4-52
4-53
4-53
4-53
4-53
4-54
4-54
4-54
6-1
6-4
6-4
6-6
6-10
6-14
6-15
6-16
6-16
6-17
6-18
Contents
6.2.10 DADF friction pad
6.2.11 MP Pick up/ Retard/ Forward roller
6.3. Cleaning the PM parts
6.3.1 Cleaning the charge scorotron
6.3.2 Cleaning the pick up roller
6.3.3 Cleaning the Regi roller
6.3.4 Cleaning the tray1 feed roller
6.3.5 Cleaning the tray2 feed roller
6.3.6 Cleaning the LSU window
6-18
6-19
6-21
6-21
6-22
6-23
6-23
6-24
6-25
chapter 7 Troubleshooting
7.1 Procedure of checking the symptoms
7.2 Error code and troubleshooting
7.2.1 Error code and error message
7.2.2 Error Code Details
7.3 Image quality problems and solutions
7.3.1 Vertical white band / Dark band
7.3.2 Horizontal white band / dark band
7.3.3 Color spot
7.3.4 Foggy background
7.3.5 Blurred image
7.3.6 Incorrect color registration
7.3.7 Uneven pitch and jitter image
7.3.8 Skewed image
7.3.9 Low image density
7.3.10 Blank copy, Black copys
7.3.11 Uneven density in sub scan direction
7.3.12 Uneven density in main scan direction
7.3.13 Gradation reproduction failure
7.3.14 Void areas, white spots
7.3.15 Poor fusing performance, offset
7.3.16 Stain on the paper back side
7.3.17 White Halo
7-1
7-3
7-3
7-15
7-121
7-124
7-126
7-127
7-128
7-129
7-130
7-132
7-133
7-134
7-141
7-143
7-144
7-145
7-147
7-148
7-149
7-150
Contents
7.4. DADF skew testing 7-151
7.5 Other Errors 7-153
Main 1
Main 2
Main 3
Main 4
SCAN & DADF
DADF
8-1
8-2
8-3
8-4
8-5
8-6
9-1
9-2
9-4
9-5
9-6
9-7
9-8
9-8
9-10
1. Preca
autions
Service Manual
1--1
SAMSUNG ELECTRONICS
1. Preca
autions
Service Manual
1--2
SAMSUNG ELECTRONICS
1. Preca
autions
Service Manual
1--3
SAMSUNG ELECTRONICS
1. Preca
autions
Service Manual
1--4
SAMSUNG ELECTRONICS
1. Preca
autions
Service Manual
1--5
SAMSUNG ELECTRONICS
2. Product description
2. Product description
2.1 Specifications
2.1.1 Product Overview
CLX-9252/9352 series
Service Manual
2-1
SAMSUNG ELECTRONICS
2. Product description
2.1.2 Specifications
General Specifications
Item
CLX-9252NA
Memory
1.5GB
HDD
320 GB
CPU
Size (W x D x H )
Weight
Noise (dB)
Power consumption
Power requirement
Reliability &
Service
Service Manual
CLX-9352NA
Recommended
Monthly Volume
17K pages
25K pages
120K pages/month
150K pages/month
2-2
SAMSUNG ELECTRONICS
2. Product description
Printer Specifications
Item
CLX-9252NA
CLX-9352NA
Engine Speed
(Simplex)
Engine Speed
(Duplex)
Print resolution
Printer language
OS compatibility
[Windows]
- Windows XP(32/64bit)/2003(32/64bit)/Vista(32/64bit)/2008/Win7/2008 R2(64 only)
[Mac]
- Mac OS 10.5 ~ 10.6
[Linux]
- RedHat Enterprise Linux WS 4, 5 (32/64bit)
- Fedora Core 2~10 (32/64bit)
- SuSE Linux 9.1 (32bit)
OpenSuSE 9.2, 9.3, 10.0, 10.1, 10.2 10.3, 11.0 11.1 (32/64bit)
- Mandrake 10.0, 10.1 (32/64bit)
- Mandriva 2005, 2006, 2007, 2008, 2009 (32/64bit)
- Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04 8.10 (32/64bit)
- SuSE Linux Enterprise Desktop 9, 10 (32/64bit)
- Debian 3.1, 4.0, 5.0 (32/64bit)
Interface
High-Speed USB 2.0 Host (3-port), Hi-Speed USB 2.0 Peripheral (1-port)
Ethernet 10/100/1000 Base TX (embedded type)
Copier specifications
Item
CLX-9252NA
CLX-9352NA
Copy Speed
(SDMC)
Copy Speed
(MDMC)
Resolution
(Original Type)
Service Manual
2-3
SAMSUNG ELECTRONICS
2. Product description
Scanner specifications
Item
CLX-9252NA
Scan method
Color CCDM-MMT
Compatibility
TWAIN(N/W)
Scan Speed
CLX-9352NA
B/W (Lineart,
Halftone)
Gray
Color
Optical
600 x 600ppi
Enhanced
4,800 x 4,800ppi
ADF (DADF)
Platen
Resolution
Scan Size
Scan-to-Email : TIFF, JPEG, PDF, XPS
Scan-to-PC : TIFF, JPEG, PDF, Compact PDF
Scan-to-FTP/SMB : TIFF, JPEG, PDF, Compact PDF, XPS
Scan-to-HDD(Option) : TIFF, JPEG, PDF, Compact PDF, XPS
Scan-to-USB : TIFF, JPEG, PDF, Compact PDF, XPS
File Formats
Fax Specifications
Item
CLX-9252NA
Compatibility
Communication System
PSTN/PABX
Modem Speed
33.6Kbps
TX Speed
Compression
MH/MR/MMR/JBIG/ JPEG
Color Fax
Yes
Dual Lines
Yes
Scan speed
Std
1.5sec/(A4, LTR)
Fine
4sec/(A4, LTR)
S.Fine
Depends on Document
Service Manual
CLX-9352NA
2-4
SAMSUNG ELECTRONICS
2. Product description
Paper Specifications
Item
Specification
Standard Capa.
Max. Size
Min. Size
A6 105mm x 148mm(4.135.85)
Capacity
Media sizes
Media types
Plain, Thick, heavy weight, Extra heavi weight 1, Thin, Cotton, Color, Pre-printe
d, Recycled, Bond, Archive, Letterhead, CardStock, Label,
Media weight
Sensing
Capacity
Media sizes
Media type
Plain ,Thick, Heavy Weight, Extra Heavy Weight 1, Extra Heavy Weight 2, Thin,
Cotton, Color, Preprinted, Recycled, Bond, Archive, Letterhead, Punched,
CardStock, Labels, Envelope, Glossy
Media weight
Sensing
Printing size
Standard
Cassette
Tray
MP Tray
Service Manual
2-5
SAMSUNG ELECTRONICS
2. Product description
Paper Specifications
Item
DADF
Specification
Capacity
Duplex Document
Scanning
Yes
Document Size
Width: 128~297mm
Length : 128 ~ 432mm
Document Weight
42~128gsm @simplex
50~128gsm @duplex
Sensor
Supplies
Model name
Product
Black Toner
Life
CLX-9252NA
CLX-9352NA
CLT-K6062S
25K pages
CLT-C606S
CLT-C6062S
20K pages
X (Not
Available)
CLT-C607S
CLT-C6072S
15K pages
CLT-M606S
CLT-M6062S
20K pages
X (Not
Available)
CLT-M607S
CLT-M6072S
15K pages
CLT-Y606S
CLT-Y6062S
20K pages
X (Not
Available)
CLT-Y607S
CLT-Y6072S
15K pages
N.A / KOR
ELS
CLT-K606S
Cyan Toner
Magenta Toner
Yellow Toner
CLT-R607K
75K pages
CLT-R607C
75K pages
CLT-R607M
75K pages
CLT-R607Y
75K pages
CLT-W606
75K images
Service Manual
2-6
SAMSUNG ELECTRONICS
2. Product description
d
Option Unit
Option Unit
Model name
Rem
mark
Stand
CLX-DSK10T
CLX-PFP000
520
0 Sheet Tray x 2
HCF
(High Capacity Feeder)
CLX-HCF102
2,00
00 Sheets (LTR, A4)
Bridge Unit
CLX-BRG200
Standard Finisher
CLX-FIN40S
1,25
50 Stacking, Stapling (4 Pos)
Booklet Finisher
CLX-FIN40L
3,25
50 Stacking, Stapling (4 Pos), Booklet
CLX-HPU000
CLX HPU001
CLX-HPU001
2 4 Holes
2-4
H l (EU)
Punch Kit
Working Table
CLX-WKT000
CLX-KIT10F
Serrial Port
Fax Kit
CLX FAX160
CLX-FAX160
G3 T.37/38,
G3,
T 37/38 PC Fax SW
SW, Fax Manual Softcopy
CLX-FAX260
G3
SmarThru Workflow
CounThru2
Cou
unter and Cost Management Solution
Sea
archable PDF, Barcode, etc.
CLX-DHK11C
110
0V, 10W (equipped by service person at field, voltage rating
of Heating
H
Wire is the same as the machines voltage rating)
CLX-DHK12C
220
0V, 10W (equipped by service person at field, voltage rating
of H
Heating Wire is the same as the machines
machine s voltage rating)
Wireless LAN
Service Manual
CLX-NWA20L
2--7
SAMSUNG ELECTRONICS
2. Product description
d
Fax kit
(CLX-FAX160)
Stand
DSK10T)
(CLX-D
FD
D I kit
(CLX
X-KIT10F)
Service Manual
Optional tray
(CLX-PFP000)
2--8
SAMSUNG ELECTRONICS
2. Product description
d
CLX-9250/9350
(Cosmos Color)
C
CLX-9252/9352
(C
Cosmos-R Color)
SCX-8030/8040
(Cosmos Mono)
SCX-8230/8240
(Cosmos-R Mono)
CLX-DSK10T
DCF
CLX-PFP000
HCF
CLX-HCF102
Bridge Unit
CLX-BRG200
1K Finisher
CLX-FIN40S
3K Finisher
CLX-FIN40L
CLX-HPU000
CLX-HPU001
Staples Cartridge
SCX-STP000
Working Table
CLX-WKT000
Job seperator
SCX JST000
SCX-JST000
FDI Kit
CLX-KIT10F
CLX-FAX150
CLX-FAX160
CLX-FAX250
CLX-FAX260
Heating Wire
for HCF, DCF
CLX-DHK11C
CLX-DHK12C
Heating Wire
for Scan
CLX-DHK11S
CLX-DHK12S
Item
Model
Stand
Punch Kit
Fax Kit
Service Manual
2--9
SAMSUNG ELECTRONICS
2. Product description
d
10
Front door
11
12
Control panel
13
Center tray
Service Manual
2-1
10
SAMSUNG ELECTRONICS
2. Product description
d
Front view 2
Scanner glass
Power-switch
White sheet
Power receptacle
Multi-purpose tray
Service Manual
2-1
11
SAMSUNG ELECTRONICS
2. Product description
d
Rear view
6
5
DADF cable
Finisher connector
Network port
Service Manual
2-1
12
SAMSUNG ELECTRONICS
2. Product description
d
Inner view
Imaging units
Toner cartridge
Inner cover
Service Manual
2-1
13
SAMSUNG ELECTRONICS
2. Product description
d
Top door
Manual stapler
Bridge Unit
Finishing tray
Staple
Top tray
Service Manual
2-1
14
SAMSUNG ELECTRONICS
2. Product description
d
Booklet tray
Top tray
Finishing tray
Top door
Manual stapler
Bridge Unit
Service Manual
2-1
15
SAMSUNG ELECTRONICS
2. Product description
d
Knife wheel
Staple
Fold wheel
Service Manual
2-1
16
SAMSUNG ELECTRONICS
2. Product description
d
Layout
17
16
1
15
2
3
14
4
5
13
12
11
10
DADF
13
Duplex
p
g
guide
1st trayy
14
Fuser unit
Output tray
2nd tray
15
Flatbed scanner
Toner cartridges
10
Optiona
al tray
(Stand / HCF / DCF)
16
11
Pick up / Retard /
d rollers
Forward
17
Imaging units
12
MP trayy
Service Manual
2-1
17
SAMSUNG ELECTRONICS
2. Product description
d
Paper Path
The following diagram displays the path the paper follo
ows during the printing process.
DADF
D
path
Finisher
path
Simplex
path
Service Manual
Duplex
path
2-1
18
SAMSUNG ELECTRONICS
2. Product description
d
Ref.
Description
Part
Number
S1
JC32 00012A
JC32-00012A
S3
SENSOR-HUMIDITY
JC32-00005A
S4
JC32-00012A
S5
JC32-00012A
S6
JC32-00012A
S7
PHOTO INTERRUPTER
PHOTO-INTERRUPTER
0604 001393
0604-001393
S8
PHOTO-INTERRUPTER
0604-001393
S9
PHOTO-INTERRUPTER
0604-001393
S10
PHOTO-INTERRUPTER
0604-001393
S11
PHOTO-INTERRUPTER
0604-001393
S12
SENSOR-PAPER SIZE
JC32-00013A
Service Manual
Controller PCB
PBA-MAIN
CLX-9352NA
: JC92-02580A
JC92 02580A
CLX-9252NA
: JC92-02581A
2-1
19
SAMSUNG ELECTRONICS
2. Product description
d
Ref.
Description
Part
Number
S13
SENSOR-PAPER SIZE
JC32-00013A
Controller PCB
PBA-MAIN
CLX-9352NA
: JC92
JC92-02580A
02580A
S14
SENSOR-HUMIDITY
JC32-00005A
CLX-9252NA
: JC92-02581A
S15
JC92-02143A
S16
PHOTO-INTERRUPTER
0604-001393
PBA-SCAN JOINT
(JC92-02144A)
S17
PHOTO-INTERRUPTER
PHOTO
INTERRUPTER
0604-001370
0604
001370
S18
PHOTO-INTERRUPTER
0604-001370
S19
CCD
0605-001158
Ref.
Description
Part
Number
Controller PCB
S20
SENSOR-DEVELOPER
JC32-00010A
PBA-MAIN
S21
SENSOR-DEVELOPER
JC32-00010A
S22
SENSOR-DEVELOPER
JC32-00010A
CLX-9352NA
: JC92-02580A
S23
SENSOR DEVELOPER
SENSOR-DEVELOPER
JC32 00010A
JC32-00010A
Service Manual
PBA-MAIN
PBA
MAIN
CLX-9352NA
: JC92-02580A
CLX-9252NA
: JC92-02581A
CLX-9252NA
: JC92-02581A
2-2
20
SAMSUNG ELECTRONICS
2. Product description
d
Ref.
Description
Part
Number
S31
PHOTO-INTERRUPTER
0604-001393
S32
PHOTO-INTERRUPTER
0604-001393
S33
PHOTO-INTERRUPTER
0604-001393
S34
PHOTO-INTERRUPTER
0604-001393
S35
PHOTO-INTERRUPTER
0604-001381
S36
PHOTO-INTERRUPTER
0604-001393
S37
PHOTO-INTERRUPTER
0604-001393
Service Manual
Controller PCB
PBA-ENGINE
CLX-9352NA
: JC92-02129A
CLX-9252NA
: JC92-02239A
2-2
21
SAMSUNG ELECTRONICS
2. Product description
d
Ref.
Description
Part
Number
S38
PHOTO-INTERRUPTER
0604-001393
S39
PHOTO-INTERRUPTER
0604-001393
S40
PHOTO INTERRUPTER
PHOTO-INTERRUPTER
0604 001393
0604-001393
S41
PHOTO-INTERRUPTER
0604-001393
S42
PHOTO-INTERRUPTER
0604-001393
S43
PHOTO-INTERRUPTER
0604-001393
S44
PHOTO-INTERRUPTER
0604-001393
S
S45
PHOTO-INTERRUPTER
O O
060 001399
0604-001399
S46
PHOTO-INTERRUPTER
0604-001381
S47
VR-SLIDE
2102-001020
S48
PHOTO-INTERRUPTER
0604-001393
S49
PHOTO-INTERRUPTER
0604-001381
S50
PHOTO-INTERRUPTER
0604-001393
S51
PHOTO-INTERRUPTER
0604-001393
S52
PHOTO-INTERRUPTER
0604-001393
S53
PHOTO-INTERRUPTER
0604-001381
S54
PHOTO-INTERRUPTER
0604-001393
S55
PHOTO-INTERRUPTER
0604-001393
Service Manual
Controller PCB
PBA-MAIN
CLX-9352NA
: JC92-02580A
CLX-9252NA
: JC92-02581A
2-2
22
SAMSUNG ELECTRONICS
2. Product description
d
Fuser
ITB
T2
Duplex clutch
Regi
Paper regi. time detection
MPF
clutch
Tray1 paper remaining
quantity detection
MPF solenoid
MPF media
size detection
MPF paper
(Long media)
empty
detection
MPF media size detection
MPF
Tray1 lift
motor
Pick Up
Tray2 paper
empty detection
Tray2 paper
size detection
Service Manual
Tray2 lift
motor
2-2
23
SAMSUNG ELECTRONICS
2. Product description
d
Name
Function
r
quantity
Detects tray1 paper remaining
T 2 paper empty
Tray2
t detection
d t ti
D t t ttray2
Detects
2 paper empty
e t
CN4@ Cassette
C
tt Joint
J i t PBA,
PBA 3Pin
3Pi
MPF solenoid
s
Detects MPF paper size
MPF clutch
Duplex clutch
per full
Detects exit tray2 pap
Service Manual
2-2
24
SAMSUNG ELECTRONICS
2. Product description
d
2.4.1 Components
The following diagrams display the positions of the priinter components
MP Tray pick up /
retard / forward rollers
10
11
12
13
14
15
Sensor registration
16
Roller registration
17
18
Sensor fuser in
19
Roller fuser
20
21
Roller exit
22
23
24
25
25
22
24
23
21
20
19
18
17
16
15
14
9
5
10
11
12
7
3
13
8
Service Manual
2-2
25
SAMSUNG ELECTRONICS
2. Product description
d
2.4.2 Functions
This section describes the functions of the paper hand
dling components.
R t dR
Retard
Roller
ll (paper
(
tray
t
and
db
bypass feed)
f d)
This roller is placed against the feed roller. When two sheets of paper or more are transported from the
d roller is heavier than the frictional force between the
pickup roller, the load of the torque limiter of the retard
sheets. As a result, the retard roller is stopped and the
e lower paper does not advance any further. When
only one sheet is transported from the pickup roller, the retard roller rotates following the feed
roller.
Conveying
y g Roller (p
(paper
p tray
y and bypass
yp
feed
d))
This roller transports the paper sent from the feed rolle
er to the registration roller.
Registration Roller
Paper transported from the transport roller is pushed against
a
the registration roller which aligns the leading
edge of the paper. Then, the registration rollers rotate
e to transport the paper to the transfer unit.
Feed Sensor
This sensor detects if the leading edge or trailing edge
e of the paper has passed the feed roller. It also
detects jamming such as missfeeding.
Registration Sensor
This sensor detects that the leading edge of the paperr has reached the registration roller and that the
trailing edge of the paper has passed the registration roller.
r
Service Manual
2-2
26
SAMSUNG ELECTRONICS
2. Product description
d
Specification
Structure : Paper tray Type, Auto Paper Size
minum)
Capacity : 520 Sheets ( 80g/ standard Xerox Prem
Paper :
-. Plain paper : A5, A4, A3, B5, B4, Letter, 11"17
7"(Ledger), Statement, Legal
-. Special Paper : 12"18", Label, Card stock
(Label : 50 sheets, Thick Cardsstock [170~216 g/ : 350 sheets)
Weight : plain paper 60 ~ 216g/
or
Plate knock up Lift type : Lift Motor + Up Limit Senso
Service Manual
2-2
27
SAMSUNG ELECTRONICS
2. Product description
d
Forward Roller
Retard Roller
Actuator-Empty Sensor
Pick Up Roller
Service Manual
2-2
28
SAMSUNG ELECTRONICS
2. Product description
d
Sha
aft-regi
Regi roller
Transparency
detection sensor
Regi sensor
Specification
1) Skew in Simplex
-. Top Skew : 1.5 mm
-. Side Skew : 2.0 mm
2) Dog Ear, Trees, Nicks, Wrinkling
-. Special Media : 1/500
3) Margin
F : 4.23 2.0 mm )
-. Top Margin : 4.23 1.5 mm ( Tray3, 4, HCF
-. Side Margin : 4.23 1.5 mm ( Tray3, 4, HCF
F : 4.23 2.0 mm )
-. Duplex Top Margin : 4.23 2.0 mm ( Tray3, 4, HCF : 4.23 2.0 mm )
4 23 2.0
2 0 mm ( Tray3
3 4
3,
4, HCF : 4
4.23
23 2.0
2 0 mm )
-. Duplex Side Margin : 4.23
Service Manual
2-2
29
SAMSUNG ELECTRONICS
2. Product description
d
MPF Clutch
Cl t h
MPF Pick up roller
Empty sensor
Long paper sensor
MPF
Tray
Specification
P
)
Tray capacity : 100 sheets ( 80g/ standard Xerox Preminum
Media Size : Max 12.617.7 (320.6450) / Min
n 3.875.8 (98148)
Media weight : Plain paper 60 ~ 253g/
g speed
p
: 30 pp
ppm ((CLX-9352NA),
), 20 pp
ppm ((CL
LX-9252NA)) in Letter/A4 LEF (Long
(
g Edge
g Feeding)
g)
Feeding
Auto size sensing : A6 SEF, Statement SEF, B5 SEF, A4 SEF, A5 LEF, B4 B5(JIS) LEF, 11x17,
LTR(Letter) LEF, A3, A4 LEF
Paper Separation
When the by-pass paper detection [A] sensor detects paper and the machine gets a by-pass printing job,
nto the top of the paper stack on the by-pass tray.
the by-pass solenoid [B] drops the pick-up roller [C] on
After that, the pick-up roller moves one
sheet of paper to the feed roller.
This machine uses an FRR (Feed and
Reverse Roller) system for feeding paper.
There is friction between the feed roller [E]
and retard roller [D]. This friction separates
the top sheet of paper from the stack.
Service Manual
2-3
30
SAMSUNG ELECTRONICS
2. Product description
d
C
Paper path
2-3
31
SAMSUNG ELECTRONICS
2. Product description
d
Service Manual
2-3
32
SAMSUNG ELECTRONICS
2. Product description
d
OPC
C Drum
Magnetic Roller
Cleaning blade
Eraser
Mixing Auger
Service Manual
Charge scorotron
2-3
33
SAMSUNG ELECTRONICS
2. Product description
d
Drum-Y
Drum-M
D
Drum-C
C
Drum-K
K
Drive motor BLDC
Coupling OPC
Gear-Drive OPC
Coupling Deve
BLDC motor
Service Manual
2-3
34
SAMSUNG ELECTRONICS
2. Product description
d
2 5 2 4 Development
2.5.2.4
D
l
t
[A] Developmen
nt Roller
[C] TD
Sensor
[B]
Mixing
Auger
[[B]] Mixing
g Auger
g
This printer uses a dual-component development syste
em and has four imaging units (which are included in
the drum units; one for each color). Each new unit con
ntains 330g of magnetic toner carrier. The developer
in each unit is supplied to the magnetic roller [A] by the
e two mixing augers [B] and is attracted onto the
surface of the roller. The diameter of the magnetic roller is 18 mm.
Each imaging unit has a TD(Toner Developer) sensor [C]. The TD sensor [C] in the imaging unit is used for
maging unit is equipped with a CRUM in which some
controlling the operating range of toner density. The im
information about the imaging unit is stored.
Service Manual
2-3
35
SAMSUNG ELECTRONICS
2. Product description
d
[B] Filter
[A] Auger
Service Manual
2-3
36
SAMSUNG ELECTRONICS
2. Product description
d
2
6
8
Y
Service Manual
elt (ITB)
Image Transfer Be
oller
Image Transfer Ro
Tension Roller
Rotation Encoder
Cleaning Blade
ACR Sensor
Paper Transfer Ro
oller
A
Toner Collection Auger
2-3
37
SAMSUNG ELECTRONICS
2. Product description
d
[B]
[A]
[C]
Service Manual
2-3
38
SAMSUNG ELECTRONICS
2. Product description
d
[E]
[B]
[D]
[C]
[A]
[F]
[C]
[G]
[E]
Other Side
Service Manual
2-3
39
SAMSUNG ELECTRONICS
2. Product description
d
Fusing Belt
Heat Roller
Thermistor
(0.5mm-1.0mm
distance)
Thermostat
Fuser Roller
Pressure Roller
NC Sensor
Halogen Lamp
Service Manual
2-4
40
SAMSUNG ELECTRONICS
2. Product description
d
Service Manual
2-4
41
SAMSUNG ELECTRONICS
2. Product description
d
E Motor [A]
Exit
Service Manual
2-4
42
SAMSUNG ELECTRONICS
2. Product description
d
Lamp 1(700W) :
Center heating
NC Sensor2
NC Sensor1
Thermosstat 1
Thermostat 2
Lamp 2(600W) :
Side heating
Overheat Protection
The CPU cuts power to the fusing lamp in the following
g cases:
The heating roller temperature detected by the NC se
ensors becomes higher than 198.
The following components are destroyed when thermisstor overheat protection fails:
Two thermostats for the heating roller get into line with the common ground line of the fusing lamp.
If one of the thermostat temperatures becomes highe
er than 170C, it opens and cuts power to the fusing
lamp. If the other thermostat temperature becomes higher
h
than 170C, it also opens and cuts power to
the fusing lamp.
Service Manual
2-4
43
SAMSUNG ELECTRONICS
2. Product description
d
C: Scan direction 7
Y: Scan direction
K: Scan direction
K
3
M: Scan direction
C
2
M
3
Y
2
LD PBA
P/Mirror Motor
F1 Lens
F2 Lens
Skew Adjust
Assy
Shutter &
Shutter Drive
Motor Assy
Service Manual
2-4
44
SAMSUNG ELECTRONICS
2. Product description
d
[A]
[C] [D]
[D] [C]
The laser beam from the LSU is placed at intervals of 104mm for each color. All colors use the same
t primary scanning line and the image position of
polygon motors. F2 Lens [A] determines the slope of the
the secondary scanning direction. This is adjusted at the
t factory. The primary scanning line slope by the
SET difference is adjusted by Skew adjustment in the LSU. Reflecting mirrors [C], [D] for each color adjust
the primary scanning. The LSU has 2 types depending on printing speed. The difference between the two
printer models is shown in the table below:
Mode
CLX-9252NA(25ppm)
CLX-9352NA(35ppm)
LD Unit
P/Motor speed
19,016 rpm
27,165 rpm
Process Speed
115 mm/sec
161 mm/sec
H/W interface
KC Harness : 28 Pin
MY Harness : 24 Pin
KC Harness : 34 Pin
MY Harness : 32 Pin
Service Manual
Remarks
2-4
45
SAMSUNG ELECTRONICS
2. Product description
d
[C
C]
[A]
Service Manual
[D]
[B]
2-4
46
SAMSUNG ELECTRONICS
2. Product description
d
Front
C
Center
KK
Rear
K
KC
K
CC
KM
C
MM
KY
YY
Y
Y
Service Manual
2-4
47
SAMSUNG ELECTRONICS
2. Product description
d
2 7 4 3 Magnification
2.7.4.3
M
ifi ti
Adj
Adjustment
t
t fforr CMY
When the printer detects that magnification adjustmen
nt is necessary, it changes the LD clock frequency for
the required color.
t = Elapsed Time.
T = Temperature change of LSU (Laser Scanning
g Unit) between the temperature of the previous line
position adjustment and the current temperatture.
Pages = Total printed pages after previous line possition adjustment.
Service Manual
2-4
48
SAMSUNG ELECTRONICS
2. Product description
d
[
[3]
[A]
[2]
[1]
[B]
Service Manual
2-4
49
SAMSUNG ELECTRONICS
2. Product description
d
[B]
[A]
[D]
[C]
[ Shutter open ]
Service Manual
[ Shutter closed ]
2-5
50
SAMSUNG ELECTRONICS
2. Product description
d
2 8 1 Drive Motors
2.8.1
The following diagram displays the locations of the printer drive motors.
6
2
Left
Side
10
3
9
4
8
7
5
The following table list the descriptions for the tagged drive locations.
No.
ITEM
Type
Qty
Function
Duplex Return
HB-STEP
Fuser / Exit
BLDC
PM-STEP
1
1
Service Manual
2-5
51
SAMSUNG ELECTRONICS
2. Product description
d
No.
Type
Qty
Function
HB-STEP
E CLT
E-CLT
HB-STEP
HB-STEP
DC
CST Lift
E CLT
E-CLT
Pick Up 1
Pick-Up
1,2
2 dri
driving
ing control
Toner supply
gear box
DC
OPC / DEVE
BLDC
OPC/DEVE
ITB
BLDC
ITB
T1 Dis/En
PM-STEP
T1 Dis/Engage
LSU Shutter
PM-STEP
Waste Toner
Container
PM-STEP
10
T2 Dis/Eng
DC
T2 Dis/Engage
Service Manual
ITEM
MP/DUP
Regi.
Pick-Up
2-5
52
SAMSUNG ELECTRONICS
2. Product description
d
Rear View
ITB Connector
T1 HV
ITB Coupling
T1 Diss/Engage
g g
Coupling
OPC Coupling
MagR HV
Grid HV
Scorrotron HV
Imaging unit
Connector
Deve (Auger)
Coupling
Information
SEC-CODE : JC93-00044B
Part Name : DRIVE-MAIN
Service Manual
2-5
53
SAMSUNG ELECTRONICS
2. Product description
d
Feed
Pick up
Pick-up
MicrroCluttch
Coupling
Feed
Pick-up
Information
SEC-CODE : JC93-00065B
Part Name : DRIVE-PICK UP
Power Train
H-Step
Belt
Pulley Gear
Gear
E-C
Clutch
Gear
Gear
Gear
Pick-up
Pick
up 1 driving
Feed 1 driving
Feed 2 driving
Gear
Service Manual
E-Clutch
Pick-up 2 driving
2-5
54
SAMSUNG ELECTRONICS
2. Product description
d
Dupllex Drive
Reg
gi Drive
MP Drive
Information
SEC-CODE : JC93-00066B
Part Name : DRIVE-MP REGI
Power Train
H-Step
H
Step
H-Step
Belt
Belt
Pulley Gear
Pulley Gear
Regi driving
Regi.
Pulley Gear
Service Manual
MP driving
E-Clutch
Be
elt
Pulley Gear
E-Clutch
DUP driving
2-5
55
SAMSUNG ELECTRONICS
2. Product description
d
Exit Drive
HB-Sttep
Duple
ex Return Drive
B
BLDC
Fuser Drive
Information
SEC-CODE : JC93-00057B
Part Name : DRIVE EXIT
Power Train
1. BLDC
2. H-Step
Service Manual
FUSER A/B
FUSER IDLE B
EXIT RDCN
EXIT IDLE A
DUP RDCN
FUSER IDLE A
EX
XIT IDLE B
FUSER
Exit Roll driving
Duplex Retu
urn driving
2-5
56
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE : JC93-00068A
Part Name : DRIVE-LSU SHUTTER
Worm
Information
SEC-CODE : JC93-00067A
Part Name : DRIVE
DRIVE-WTB
WTB
WTB Gear
Power Train
Step (PM)
Service Manual
2-5
57
SAMSUNG ELECTRONICS
2. Product description
d
Bottle Coupling
Duct Coupling
Information
SEC-CODE : JC31-00124A
Part Name : MOTOR GEARED-T_SUPPLY
Service Manual
2-5
58
SAMSUNG ELECTRONICS
2. Product description
d
291S
2.9.1
Scanner S
System
t
O
Over view
i
During the scanning process, the surface of a docume
ent is exposed to Full Rate(FR) module light.
The light reflected from the paper is led through mirrorrs, a lens, and a slit to a CCD where optical-toelectrical conversion is performed, converting the opticcal image data into an electrical (analog) signal.
This analog signal is changed to a digital signal, which
h then undergoes various corrective processes
necessary for image formation. After that, arithmetic operations are performed on the digital signal, which is
then transmitted to the data writing processor.
In this machine, a reduction-type CCD for color processsing is used. CCD is arranged in 3 lines and covered
with color filters (Red, Green, and Blue).
DADF Glass
Glass-Scan
FR module
HR module
Service Manual
Lens
CCD Board
Driving Pulley
2-5
59
SAMSUNG ELECTRONICS
2. Product description
d
2. FR(Full Rate)-Carriage
FR-Module is consists of the White-LED , Light-Guide, mirror-1 etc.
ans the document on the glass.
It is driven by the scan motor (HB Step Motor) and sca
WLED
LightGuide
Mirror-1
White-LED
o the glass. ( There are 4 White-LEDs. (Front 2 EA,
This is a light source for scanning the document on
Rear 2 EA)
Light-Guide
ED to the surface of the document . made of the
This is to efficiently transfer the light creating WLE
transparent Plastic Regin.
Mirror-1
g reflected from the Doccument to the mirror-2
This mirror directs the light
Service Manual
2-6
60
SAMSUNG ELECTRONICS
2. Product description
d
3. HR(Half Rate)-Carriage
HR-Module mainly consists of the mirror-2, mirror-3, etc.
e The reflected light on document is passed from
the mirror-1 through the mirrors-2 and -3 to the lens. HR
H module is driven by the same scan motor as that
of the FR module.
The speed and distance are half that of the FR module
e.
Mirror-2
Mirror 3
Mirror-3
4. Lens
The light reflected from the mirror-3 is concentrated to
t the CCD. The distance between the Lens and
CCD is aligned accurately.
5. CCD board
Processes such as signal amplification, signal integra
ation, and A/D conversion are applied on the
electrical signal which was converted by the CCD.
6. Auto Paper Sensor
The size
Th
i off an original
i i l placed
l
d on th
the glass
l
iis iinstantly
t tly detected
d t t d using
i th
the A
Auto
t P
Paper S
Sensor fifixed
d on th
the
Align-frame.
7. Pulley-Driving
The Steel Wire is coiled to this part and rotated by the scan motor. This also transfers the power to move
the FR/HR module.
Service Manual
2-6
61
SAMSUNG ELECTRONICS
2. Product description
d
R2
R4
R5
R3
R8
R9
R6
R7
Simplex Path
Duplex Path
Symbol
Part Name
Function
R1
Aligns
g s the
t e le
eading
ead
e
g edge o
of tthe
e pape
paper for
o registration.
eg st at o
R2
Forward roller
Separates an
a original from the tray and transfers it to the
paper path.
R3
Retard Pad
Prevent the
e multi-feeding.
R4
Pick up roller
Picks up an
n original from the tray.
R5
R6
Exit tray
Paper outpu
ut tray
R7
Exit roller
R8
Feed in roller
R9
Service Manual
2-6
62
SAMSUNG ELECTRONICS
2. Product description
d
S1
S3
S8
S5
S2
S4
S6
S9
S7
S10
Ref.
Description
Part Code
Controller Board
S1
PHOTO-INTERRUPTER
(Cover)
0604-001415
PBA-ADF
S2
PHOTO-INTERRUPTER
(Regi)
0604-001393
PBA-ADF
S3
PHOTO-INTERRUPTER
(Detect)
0604-001393
PBA-ADF
S4
PHOTO-INTERRUPTER
(Exit Idle)
0604-001393
PBA-ADF
S5
PHOTO-INTERRUPTER
(Paper Length)
0604-001393
PBA-ADF
S6
PHOTO-INTERRUPTER
(Paper Width)
0604-001393
PBA-ADF
S7
PHOTO-INTERRUPTER
(Exit)
0604 001393
0604-001393
PBA ADF
PBA-ADF
S8
BLCD MOTOR
0604-001393
PBA-ADF
S9
CLUTCH-ELECTRIC
{ Pick Up}
0604-001393
PBA-ADF
S10
CLUTCH-ELECTRIC
(Regi)
0604-001393
PBA-ADF
S11
JC92 02167A
JC92-02167A
PBA ADF
PBA-ADF
Service Manual
2-6
63
SAMSUNG ELECTRONICS
2. Product description
d
DADF consists
i t off one motor
t and
d ttwo clutch
l t h tto ttransfffer the
th paper.
A BLDC motor drives the system for simplex and duplex
d
job.
The Pick up and Regi clutch controls the driving on
n/off.
The Cam type gear and solenoid is used for duplexx reverse.
Service Manual
2-6
64
SAMSUNG ELECTRONICS
2. Product description
d
CLUTCH-ELECTRIC
GEAR-PICKUP_IDLE
DADF-GU
UIDE PICK UP ASSY
SHAFT-PICKUP
P
Service Manual
2-6
65
SAMSUNG ELECTRONICS
2. Product description
d
ROLLER-IDEL
IDEL TAKE AWAY
BELT-TIMMING GEAR
GEAR-KNOB
CLUTCH-ELECTRIC
ROLLER-REGI
GEAR-REDUCTION
Service Manual
2-6
66
SAMSUNG ELECTRONICS
2. Product description
d
PULLEY-FEED
BELT-TIMMING GE
EAR
RO
OLLER-FEED
R
ROLLER-M_IDLE
_
SCF
Service Manual
2-6
67
SAMSUNG ELECTRONICS
2. Product description
d
GEAR-EXIT
ROLLER EXIT
ROLLER-EXIT
ROLL
LER-EXIT_IDLE
PULLEY-FEED
LINK-EXIT
LINK
EXIT_IDLE
IDLE
SHAFT-EXIT_IDLE
HOLDER-EXIT_IDLE F/R
F
The power from the Motor is transferred to GEAR-EXIT and ROLER-EXIT. The paper is transferred to the
exit. At duplex mode, counter rotation occurs.
To keep the pressure of the Exit Roller, the ROLLER--EXIT_IDLE is pressurized by spring. At duplex mode,
when it is rotated inversely, it make the space betwee
en rollers to protect the jam.
The space between rollers is adjusted by LINK-EXIT_
_IDLE and SENSOR-EXIT_IDLE.
Service Manual
2-6
68
SAMSUNG ELECTRONICS
2. Product description
d
SOLENOID-DADF
GEAR-CAM INNER
GEAR-EXIT
LINK-EXIT_IDLE
GEAR-CAM OUTER
Service Manual
2-6
69
SAMSUNG ELECTRONICS
2. Product description
d
M i Controller
Main
C t ll
DADF Controller
OPE Controller
USB HUB Controller
HVPS
SMPS
Diagram
g
of the CLX-9x52 Series Electric
cal Circuit
The main controller controls all modules required to prrint, that is, LSU, HVPS, FAN, Fuser, etc.
The main controller receives print data from the host th
hrough the network or USB port, and it
receives copy data from the scan controller. It takes th
his information and generates printable video bitmap
data.
The main controller uses the Cortex A9 Dual Core 1GHz CPU, 1.5GB Memory, and a 320GB HDD to
a
communicates with the OPE Controller through
perform these jobs successfully. The main controller also
the USB HUB Controller to display some of the system
m information.
Service Manual
2-7
70
SAMSUNG ELECTRONICS
2. Product description
d
The USB HUB Controller interfaces with the Video Controller, the OPE Controller, and some USB Devices
es such as Common Access Card readers.
such as USB memory sticks and Authentication device
The OPE Controller displays the status of the system by
b using the WSVGA TFT LCD in response to user
actions or the Video controller.
The DADF Controller controls some mechanisms requ
uired to scan by feeder continuously and
communicates with the Scan Controller to synchronize
e the scanning timing. The Scan Controller transfers
the scanning data to the Video Controller through the PCIe
P
high speed bus.
A MICOM at the Engine Controller activates each conttrollers power and turns off power according to an
optimized energy-saving algorithm for optimal efficienccy. The soft Power Switch in the OPE Controller leftside is used to safely shut down the system power. It is controlled by the MICOM.
Main Board
Fax Board
HVPS Board1
SMPS Board2
S
SMPS
Board1
HVPS Board2
Service Manual
2-7
71
SAMSUNG ELECTRONICS
2. Product description
d
Service Manual
2-7
72
SAMSUNG ELECTRONICS
2. Product description
d
Main Controller
7
4
5
3
6
1
12
8
Connection
1
NETWORK PORT
POWER CONNECTOR
Service Manual
Information
SEC-CODE
CLX-9352NA : JC92-02580A
CLX-9252NA : JC92-02581A
PBA Name : PBA-MAIN
2-7
73
SAMSUNG ELECTRONICS
2. Product description
d
2.11.1.1 MSOK
The MSOK PBA is used to store all system information. It is composed of a Non-Volatile Flash Memory,
two EEPROMs, and a secured EEPROM. The Flash Memory (8 MB size) and two EEPROMs (256K-bit
each) are used for all system operation information (syystem parameter, device status, tech information,
and service information). The secured EEPROM is fo
or the system security information and is 2K-bit.
When a Video Controller PBA needs to be exchanged
d, the MSOK PBA should be re-installed to the new
Video Controller PBA to retain the system information.
Service Manual
2-7
74
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE : JC92-02584A
PBA Name : PBA-FAX JOINT
Connection
1
Service Manual
2-7
75
SAMSUNG ELECTRONICS
2. Product description
d
3
1
2
Information
FAX-Kit model name : CLX-FAX160
SEC-CODE : JC92-02558A
PBA Name : PBA-FAX CARD
Connection
1
Service Manual
2-7
76
SAMSUNG ELECTRONICS
2. Product description
d
1
2
Information
FAX-Kit model name : CLX-FAX260
SEC CODE : JC92-xxxxxx
SEC-CODE
JC92
PBA Name : PBA-SECOND FAX CARD
Connection
1
Service Manual
2-7
77
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE : JC92-01616A
PBA Name : PBA SUB-FDI
Connection
1
Service Manual
2-7
78
SAMSUNG ELECTRONICS
2. Product description
d
Volta
age
Shiftter
I2 C
AM3715-1GHz
USB PHY
TUSB1210
USB HOST
PORT2
USB HOST
PORT1
OPE
CONTROLLER
Touch
Controller
USB
OTG
USB
HOST
HUB
USB
HUB
GL850G
LCD
Controller
C
Cortex-A8
C
1GHz
I2C
3
32KB/32KB
UART
L2 256KB
MMC
mDDR
Co o e
C
Controller
PRCM
PMIC
OSC
GRAPHI
C
ACCEL.
OpenGL
OpenVG
GPMC
Controller
Co
o e
26Mhz
32.768
Khz
KEY SUB
KEY
LED
24ea
*7-Bank
5*5
BUZZER
USB2.0
32-bit
200MHz
USB
HUB
GL850
G
mDDR
128MB
MCB
16-bit
NAND
128MB
Chorus4N
USB
HOST
Service Manual
2-7
79
SAMSUNG ELECTRONICS
2. Product description
d
Note
Originally supplied 8.9 inch OPE was changed to 10.1 inch OPE.
If fault occurs for 8.9 inch OPE and if 8.9 Inch OPE service parts are not available,
replace it with 10.1 inch OPE Assy.
Firmware upgrade is not required for 8.1 inch to 10.1 inch OPE replacement.
OPE Assy
Part Code
8.9 inch
JC97-04238A
10.1 inch
JC97-04362A
8.9 inch
JC97-04238C
Model
CLX-9252NA//SEE, CLX-9252NA/XAA, CLX-9252NA/XFA,
CLX-9252NA//XSA, CLX-9352NA/SEE, CLX-9352NA/UEE,
CLX-9352NA//XAA, CLX-9352NA/XFA, CLX-9352NA/XSA,
SCX-8230NA/SEE, SCX-8230NA/XAA, SCX-8230NA/XFA,
SCX-8230NA/XSA, SCX-8240NA/CAS, SCX-8240NA/SEE,
SCX-8240NA/UEE, SCX-8240NA/XAA, SCX-8240NA/XFA,
SCX-8240NA/XSA
JC97-04362C
8.9 inch
JC97-04238D
CLX-9252NA//XIL, CLX-9352NA/XIL, SCX-8230NA/XIL,
SCX-8240NA/XIL
10.1 inch
JC97-04362D
8.9 inch
JC97-04238E
CLX-9252NA//XAZ, CLX-9352NA/XAZ, SCX-8230NA/XAZ,
SCX-8240NA/XAZ
10.1 inch
Service Manual
JC97-04362E
2-8
80
SAMSUNG ELECTRONICS
2. Product description
d
3
5
2
Information
SEC-CODE
SEC
CODE : JC92-02586A
JC92 02586A
PBA Name : HUB
Connection
1
WLAN PORT
Service Manual
2-8
81
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE
SEC
CODE : JC92-02446A
JC92 02446A
PBA Name : PBA-ADF
Connection
1
Exit Solenoid
Exit Sensor
BLDC Motor
Service Manual
2-8
82
SAMSUNG ELECTRONICS
2. Product description
d
Controllers require connections to all of the system units such as the BLDC motor, Stepping Motor, Clutch,
Solenoid, Sensor, and other PBAs. The Engine Contrroller contains various types of connectors, to deliver
electronic signals through signal wires. The signal wirres provide electronic control signals that are used for
starting and stopping the motors, operating clutches, activating
a
solenoids, sensing the unit state, etc.
Service Manual
2-8
83
SAMSUNG ELECTRONICS
2. Product description
d
Specification
General Input/Output Voltage
1) AC 110V (90V ~ 135V)
2) AC 220V (180V ~ 270V)
3) Input Current: 10A (110V)
5A (220V)
4) Output Power: 270W
DC 5V : 30W
DC 24V : 240W
Service Manual
Inform
mation
110V
220V
SEC CODE
JC44-00093A
JC44-00100A
PBA NAM
ME
SMPS Type5 V1
SMPS Type5 V2
Conn
nection
1
INP
PUT_AC
OU
UTPUT 24V1/2/3/4
SM
MPS ENABLE
OU
UTPUT 5V1/2
2-8
84
SAMSUNG ELECTRONICS
2. Product description
d
PIN NO
AC_L
PIN ASSIGN
PIN NO
Description
GND
24V ON/OFF
GND
AC Input
2
AC N
AC_N
CONTROL
SIGNAL
Description
PIN NAME
PIN ASSIGN
Description
PIN NAME
PIN ASSIGN
Power
+24V1
Power
+5V1
24V Ground
GND
5V Ground
GND
Power
+24V2
Power
+5V2
24V Ground
+GND
5V Ground
GND
P
Power
+24V3
24V Ground
GND
Power
+24V4
24V Ground
GND
Service Manual
2-8
85
SAMSUNG ELECTRONICS
2. Product description
d
Specification
General Input/Output Voltage
1) AC 110V (90V ~ 135V)
2) AC 220V (180V ~ 270V)
3) Input Current: 10A (110V)
5A (220V)
4) Output Power: 111W
DC 5V : 15W
DC 24V : 96W
Service Manual
Inform
mation
110V
220V
SEC CODE
JC44-00097E
JC44-00090E
PBA NAM
ME
SMPS Type3 V1
SMPS Type3 V2
Conn
nection
1
INP
PUT_AC
FUSER AC
OU
UTPUT 5V/24V1/24V2
EN
NABLE SIGNAL
2-8
86
SAMSUNG ELECTRONICS
2. Product description
d
PIN NO
AC_L
PIN ASSIGN
PIN NO
Description
AC_L
AC_N
FUSER
AC
AC Input
2
AC_N
PIN NAME
PIN ASSIGN
Power
5V1
5V Ground
GND
Power
+24V1
24V Ground
+GND
Power
+24V2
PIN NO
GND
24V ON/OFF
24VS SIGNAL
FUSER ON/OFF
Service Manual
Desscription
CONTR
ROL SIGNAL
2-8
87
SAMSUNG ELECTRONICS
2. Product description
d
4
1
3
8
5
Information
110V
2
220V
SEC CODE
JC44-00226A
JC44-00227A
PBA NAME
FDB V1
FD
DB V2
Connection
1
HEATER_AC
INPUT AC
HEATER AC OUTPUT
FUSER AC
CONTROL SIGNAL
Service Manual
2-8
88
SAMSUNG ELECTRONICS
2. Product description
d
7
3
Connection
Information
GRID Y/M/C/K
CORONA Y/M/C/K
HVPS 1 I/F
Fuser Bias
SAW Plate
Ozone FAN
Service Manual
SEC-CODE : JC44-00173A
PBA Name : HVPS1
2-8
89
SAMSUNG ELECTRONICS
2. Product description
d
Measuring Point
Output Channel
Measuring Point
Output Voltage
CORONA Y
-70
00uA(@ADC 166 & 7.4Mohm load) *static current
CORONA M
-70
00uA(@ADC 166 & 7.4Mohmload) *static current
CORONA C
-70
00uA(@ADC 166 & 7.4Mohm load) *static current
CORONA K
-70
00uA(@ADC 166 & 7.4Mohm load) *static current
GRID Y
1(duplicated in 1output)
GRID M
2(duplicated in 1output)
GRID C
3(duplicated in 1output)
GRID K
4(duplicated in 1output)
FUSER BIAS
SAW
-1000V(@ADC
1000V(@ADC 117 & 25M
25Mohm
h lload)
d)
T2+
1
15uA(@ADC
38 & 56Mohm load) *static current
T2-
7(duplicated in 1output)
Service Manual
2-9
90
SAMSUNG ELECTRONICS
2. Product description
d
Connection
1
Deve AC Y/M/C/K
Deve DC Y/M/C/K
HVPS 2 I/F
T1 Y/M/C/K
Service Manual
Information
SEC-CODE : JC44-00174A
PBA Name : HVPS2
2-9
91
SAMSUNG ELECTRONICS
2. Product description
d
Measuring Point
5
6
Output Channel
Measuring Point
Output Voltage
DEVE AC Y
DEVE AC M
-1000KV
Vpp(@ADC 128 & 100pF load, Frequency 4Khz) *AC
DEVE AC C
-1000KV
Vpp(@ADC 128 & 100pF load, Frequency 4Khz) *AC
DEVE AC K
-1000KV
Vpp(@ADC 128 & 100pF load, Frequency 4Khz) *AC
DEVE DC Y
1(duplicated in 1output)
DEVE DC M
2(duplicated in 1output)
DEVE DC C
3(duplicated in 1output)
DEVE DC K
4(d li t d iin 1
4(duplicated
1output)
t t)
-600V(@ADC
600V(@ADC 181 & N
No lload)
d)
T1 Y
15
5uA(@ADC 59 & 41Mohm load) *static current
T1 M
15
5uA(@ADC 59 & 41Mohm load) *static current
T1 C
15
5uA(@ADC 59 & 41Mohm load) *static current
T1 K
15
5uA(@ADC 59 & 41Mohm load) *static current
Service Manual
2-9
92
SAMSUNG ELECTRONICS
2. Product description
d
1- BLACK : GND
D
2- GRAY : 24V
V
Information
SEC-CODE : JC92-02154A
PBA Name : Eraser
1
8
Information
Connection
1
MP MEDIA SIZE
DUPLEX Solenoid
T2 Engage
DUPLX CLUTCH
MP Clutch,MP
C
Solenoid
MP
P Paper Sensor
Service Manual
2-9
93
SAMSUNG ELECTRONICS
2. Product description
d
Connection
1
Pressure Sensor
Information
SEC-CODE : JC92-02155A
S
P
PBA
Name : FUSER
Information
SEC-CODE : JC92-02232A
S
P
PBA
Name : WASTE SENSOR RX
Information
SEC-CODE : JC92-02158A
PBA Name : LED PANEL
Service Manual
2-9
94
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE : JC92-02127A
PBA Name : TONER CRUM
Th
his is the interface PBA between the deve unit
an
nd the Engine Controller (located inside deve).
Th
he Deve Crum IF PBA provides the connection
intterface for the eraser, crum, and tc sensors.
In
nformation
SEC-CODE : JC92-02172A
S
P
PBA
Name : DEVE CRUM I/F
Connection
1
TC SENSOR
ERASER
Service Manual
2-9
95
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE : JC92-02
2163A
PBA Name : DEVE CRUM
C
JOINT
Information
SEC-CODE : JC92-0
02164A
PBA Name : TONER
R CRUM I/F
Service Manual
2-9
96
SAMSUNG ELECTRONICS
2. Product description
d
2
6
Information
SEC-CODE : JC92-02447A
PBA Name : PBA-SCAN JOINT
Connection
1
Main PBA
ADF PBA
Scan Motor
Service Manual
2-9
97
SAMSUNG ELECTRONICS
2. Product description
d
Information
SEC-CODE
SEC
CODE : JC92-02459A
JC92 02459A
PBA Name : PBA-WLED CTL
Connection
1
WLED AL Front
WLED AL Front
Information
SEC-CODE : JC92-02460A
PBA Name : PBA-WLED AL Front
Connection
1
Service Manual
2-9
98
SAMSUNG ELECTRONICS
2. Product description
d
Service Manual
2-9
99
SAMSUNG ELECTRONICS
2. Product description
Support Model
- CLX-9301/9251/9201 series
- SCX-8128/8123 series
- CLX-9352/9252 series
- SCX-8240/8230 series
- CLX-8650/8640 series
Sales Target Subsidiaries
Region
EU
Subsidiary
SEG / SEI / SEUK / SEF /
SENA / SEBN / SEPOL / SEAG
North America
SEA / SECA
Asia / Oceania
Korea / SEAU
Specification
Item
Description
Model
CLX-NWA20L
Wireless LAN
Security
Wi-Fi
NFC
Host Interface
USB 2.0
Dimension
205.0*145.0*55.0 mm
Weight
0.16Kg
Service Manual
2-100
SAMSUNG ELECTRONICS
2. Product description
d
Components
Wireless Kit
JC6304415A [COVER-WLAN]
JC6304416A [[COVER-WLAN LOWER]]
JC9202308A [PBA-WNPC]
JC3902052A [HARNESS-WLAN]
g
NFC Tag
Service Manual
2-101
SAMSUNG ELECTRONICS
2. Product description
d
1 PIN code
1.
- Check the current PIN code of printer using print report(Network setting).
- Printer : Setup -> Reports -> Print
- Wi-Fi Direct Information > *WPS-PIN for NF
FC
2. NFC Setting
- NFC option of mobile phone should be turned on
o before using tag writer
Android 4.1 : Settings -> WIRELESS & NETWO
ORKS More -> NFC checkbox
Android 4.0 : Settings -> WIRELESS & NETWO
ORK NFC On
Service Manual
2-102
SAMSUNG ELECTRONICS
2. Product description
d
- Model info
ormation : Model Name, MAC Address, AAR
- Need to in
nsert PIN code if target model supports WFD PIN
connection. (NFC model)
Service Manual
2-103
SAMSUNG ELECTRONICS
2. Product description
d
Tagging
Touch Mobile
M
phone
h
tto N
NFC Tag
T
Service Manual
2-104
SAMSUNG ELECTRONICS
2. Product description
d
Service Manual
2-105
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3. Replacement proce
edures
This chapter includes procedures for replacing service
eable parts on the printer.
Service Manual
3-1
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3.2 Cover
This section describes the procedures for removing an
nd replacing the printer covers.
321F
3.2.1
Frontt cover
Perform the following procedure to remove the front co
over:
[A]
[C]
[B]
Service Manual
3-2
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Tie
Service Manual
Tie
3-3
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
[C]
Service Manual
3-4
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Frame
Cover
8. Remove 10 screws.
Left Cover
Service Manual
3-5
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
5
2
Service Manual
3-6
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
CAUTION
e damaged! Please pay attention.
When assembling the Inner Cover the harness can be
Service Manual
3-7
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[D]
[B]
5. Remove
5
R
th
the lleft
ft lower
l
cover [E] after
ft removing
i 4
screws.
[E]
[C]
Service Manual
3-8
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
[B]
[A]
Service Manual
3-9
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3 3 1 OPE assembly
3.3.1
bl
1. Open the side cover.
Service Manual
3-1
10
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-1
11
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
4. Remove 2 screws.
[B]
Service Manual
3-1
12
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
CAUTION
B careful
Be
f l nott d
damage iin FFC cable.
bl
[D]
[C]
Service Manual
3-1
13
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[F]
[E]
[A]
Service Manual
3-1
14
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
S
Scanner
Geometry
G
Compensation
C
i
Refer to Scan Area Adjustment in chapter 4. Service Mode.
P
Pass
Criteria
1) 4mm Line should be printed at least in (, , )
2 Difference of Edge line value of (, ) should not
2)
be over 2.6mm
Service Manual
3-1
15
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-1
16
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-1
17
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-1
18
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[C]
[B]
Service Manual
3-1
19
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
5. Remove 2 screws.
Service Manual
3-2
20
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-2
21
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-2
22
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-2
23
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[ ]
[A]
CAUTION
The fuser unit weighs about 6 kg. When
removing it, be careful!.
When removing the fuser unit, please hold
both handles, If holding only one handle, it
may be damaged.
CAUTION
1. Before this disassembling the fuser unit,
remove the Bracket inlet guide [B]. If it is
damaged or bent, it may make a paper jam.
2. To remove Bracket inlet guide [B], remove 3
screws. When replacing it, be careful not to be
damaged to the belt/pressure roller.
[B]
Service Manual
NOTE
The shape or color of some parts can be
changed without notice.
3-2
24
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3 Unplug
3.
U l the
th h
harness ffrom b
both
th sides
id off th
the
thermostat .
4. Remove 3 screws.
[B]
[C]
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
Service Manual
3-2
25
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
CAUTION
When reassembling this, be careful not to
damage in harness.
Red
/Blue
CAUTION
When reassembling the pin connector, make
sure the colors are positioned as shown above.
Check the connector assembly status
status.
If there is a wrong connection, a operation
error or a fire can happen.
Be careful not to bend the connector.
Service Manual
3-2
26
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3. Remove 2 screws.
[ ]
[B]
5 Remove
5.
e o e tthe
e suppo
supportt co
connector
ecto [C] a
after
te removing
e o g
2 screws.
[C]
Service Manual
3-2
27
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[D]
CAUTION
Be careful not to hurt yourself.
Service Manual
3-2
28
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[E]
[F]
[G]
Service Manual
3-2
29
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
CAUTION
Be careful not to damage in harness.
The damage of the harness can make a fire
caused by a short circuit.
CAUTION
When replacing the lamp, please be careful of
the lamp connector direction.
DO NOT touch halogen lamp with your bare
fingers.
Service Manual
3-3
30
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
CAUTION
Be careful not to damage in harness.
The damage of the harness can make a fire
caused by a short circuit.
[B]
4 R
4.
Remove th
the photo
h t sensor [C] ffrom th
the shield
hi ld [B]
[B].
[C]
Service Manual
3-3
31
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3.5.5 Gear
Perform the following procedure to remove the Gear frrom the Fuser Unit.
[B]
1. Remove the motor (Refer to 3.5.3)
2. Remove the shaft PR screw [A].
3. Push and release the DC Harness holder [B] in
the direction of arrow after removing 1 screw.
4. Remove the bracket [C] after removing 3 screws.
[A]
[C]
[E]
[D]
Service Manual
3-3
32
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
1. R
1
Remove th
the H
Halogen
l
llamp (R
(Refer
f tto 3
3.5.4)
5 4)
2. Remove the shaft PR screw [A], 4 screws, and
connector on EEPROM.
3. Release the Holder EEPROM[E] after removing 1
screw.
4. Remove the Bracket [B].
6 R
6.
Remove th
the Holder
H ld lamp
l
[C] after
ft removing
i 3
screws.
[C]
[B]
[A]
[E]
[D]
[F]
CAUTION
The ends of springs is sharp. Be careful not hurt
yourself.
Do not pull the spring by too strong. If the spring is
damaged, the heat roller can not rotate. It can
damage the belt,
belt overheat and make a fire.
fire
Service Manual
3-3
33
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[E]
10. Remove 2 screws, and remove the bracket bearing HR[F] from both sides.
[F]
[F]
11. Remove the BUSH-HR [G]. Remove the Heat rollerr [H] from the opposite side.
[G]
[H]
Service Manual
3-3
34
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[B]
Service Manual
3-3
35
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[C]
CAUTION
Be careful not to bend the Bracket HR.
If it is bent, the bearing can be released easily.
It can damage the belt, overheat and make a fire.
[C]
[D]
[D]
Service Manual
3-3
36
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
Service Manual
3-3
37
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
CAUTION
When removing screws, remove it while the
assembly is fixed. The assembly can rotate
instead of screws.
Service Manual
3-3
38
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Ch k th
Check
the Bearing
B
i
assembly status.
Apply grease on the Bearing
and shaft.
Service Manual
3-3
39
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Bad
Service Manual
Good
3-4
40
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Black
Blue
For 220
0V unit
White
Black
White
Marking on support
connector
Red
Service Manual
3-4
41
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-4
42
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Ch k th
Check
the NC th
thermistor
i t assembly
bl status.
t t
- Check if the NC thermistors are fixed properly.
- Check if the NC thermistor connectors are
connected properly.
CAUTION
If the NC thermistor connector is not connected
properly, overheating/fire can occur.
CAUTION
g/fire can occur.
If the connector is not connected properly, overheating
Check the assembly position, connection status.
After the fuser repair, check the following.
- The fuser unit weighs about 6 kg. Be careful not to drrop it.
- When installing fuser unit, hold the both side handless.
- When installing fuser unit, do not apply force.
- Check if the both handles are locked properly.
- Fix 2 screws.
- Close
Cl
the
h side
id cover and
d check
h k if the
h machine
hi iis ope
erated
d properly.
l
Service Manual
3-4
43
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
2. Remove 10 screws.
(Cover Left x 4 , Cover Right x 4, Cover Top x 2)
CAUTION
When removing screws, be careful not to drop
something
thi into
i t the
th inside.
i id
[A]
Service Manual
3-4
44
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[F]
[E]
[E]
[B]
[D]
[D]
[F]
E-ring
NOTE
When removing the springs, pull it with the
tweezers to the direction of arrow.
NOTE
When reassembling the springs, put its left side.
Then put its right side with tweezers.
Before reassembling the spring, align the CAM
position as shown below.
Service Manual
3-4
45
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[G]
[H]
[I]
[J]
Service Manual
3-4
46
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
NOTE
Drv, Tension,Guide A,Guide B,Bk Nip) by using the air
1. Before assembling the belt, clean the frame roller (D
spray and alcohol.
abbed or contaminated.
2. When reassembling the belt, be careful not to be sta
2 Assembling is reverse order of the disassembling
2.
disassembling.
Note
After assembling the belt, check the inside Rib position of the belt.
Both Ribs must be located below of the Drive roller, Tension roller.
OK Example
NG Example
Service Manual
3-4
47
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
Service Manual
3-4
48
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
MSOK
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
CAUTION
When replacing the engine board,
you must insert the MSOK and
Memory on new engine board.
Service Manual
3-4
49
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
CAUTION
Observe precautions
For handling
Electrostatic
Sensitive
Devices
Service Manual
3-5
50
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[B]
Service Manual
3-5
51
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[B]
Service Manual
3-5
52
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-5
53
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-5
54
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
CAUTION
When replacing a toner PBA, it is easy to drop
pp g the
the screw into the case. To avoid dropping
screw, use a magnetic driver.
Service Manual
3-5
55
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
Service Manual
3-5
56
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
CAUTION
When you reassemble the side joint board to the
side unit, make sure the harness arrangement is
correct.
Push !
The harness on the side joint board.
board
Service Manual
3-5
57
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
1.
2.
3.
4.
5.
Service Manual
3-5
58
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Hook
Connector
Service Manual
3-5
59
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
[C]
Service Manual
3-6
60
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-6
61
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
[C]
Service Manual
3-6
62
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
Service Manual
3-6
63
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
5. Remove 2 screws.
Service Manual
3-6
64
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-6
65
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-6
66
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-6
67
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
1. Open
p the Stacker and Cover-Open.
p
Remove 2
screws.
3. Remove 2 screws.
Hook
Service Manual
3-6
68
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
5. Remove 2 screw.
Hook
Service Manual
3-6
69
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-7
70
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-7
71
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
4. Remove 2 screws.
3. Remove 1 screw.
Service Manual
3-7
72
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
9 Remove 2 springs.
9.
springs Remove 2 screws.
screws And
release the bracket.
3-7
73
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[C]
[B]
A : Detect sensor
B:C
Cover sensor
C : Registration sensor
Service Manual
3-7
74
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-7
75
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[B]
[C]
[D]
Service Manual
3-7
76
[E]
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[C]
[A]
[B]
[C]
[D]
[E]
Service Manual
[A]
3-7
77
[B]
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[D]
6. Remove 2 screws.
Service Manual
3-7
78
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
Service Manual
3-7
79
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[C]
[D]
[E]
Service Manual
[F]
3-8
80
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3. Lift up
p and release the Cover-Side unit.
Service Manual
3-8
81
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
Service Manual
3-8
82
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
3.23.3.2 MP tray
Perform the following procedure to remove the MP tray from the Cover-Side.
3. Remove 2 screws and unplug the connector.
[A]
4. Remove 3 screws.
[B]
Service Manual
3-8
83
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[C]
Service Manual
3-8
84
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[B]
Service Manual
3-8
85
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
CAUTION
Be careful not to drop the screw inside the
printer.
Service Manual
3-8
86
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-8
87
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[A]
[D]
[B]
5. Remove
5
R
th
the lleft
ft lower
l
cover [E] after
ft removing
i 4
screws.
[E]
[C]
Service Manual
3-8
88
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
Service Manual
3-8
89
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
2. Remove 1 screw.
NOTE
You will need a short screwdriver.
Service Manual
3-9
90
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
[B]
[A]
Service Manual
3-9
91
SAMSUNG ELECTRONICS
3. Replacemen
nt Procedures
NOTE
You will need a short screwdriver.
Service Manual
3-9
92
SAMSUNG ELECTRONICS
4.Servic
ce Mode
4. Service Mode
4.1. Entering/Exiting Service
e Mode
To enter the service mode, press 1,2,3 number keyss simultaneously. When the password dialog box
appears, enter 1934 and press the OK button.
To exit the service mode, press the Exit Service bu
utton at the right upper corner of the display.
Selecting Yes in Reboot Copier will reboot the se
et.
Selecting Yes in Reset Counter will clear the cou
unt of Information > General > Printed Impressions
since Last Call.
Picture
e 1-1
Service Manual
4--1
SAMSUNG ELECTRONICS
4.Servic
ce Mode
General
Supply Status
Menu
Machine Serial Numb
ber
Network IP Address
Printed Impressions since
s
Last Call
Service Started Date
Customer Replaceme
ent Unit
Toner
Imaging
g g Unit
Waste Toner
Container
Finisher
ITB
Field Replacement Unit
U
Fuser
Roller
Filter
Filt
DADF Roller
Scanner
P. 4-6
P.4-6
P. 4-8
Software Version
Information
Page
Power On Hours
P.4-8
Service Hours
Power Save Hours
Fault Log
P.4-8
Supplies Information
Fax Protocol Dump List
A t C
Auto
Color
l Registratio
R i t tion Result
R
lt
Maintenance
Print Reports
P.4-9
Job Duty
TRC Control History
OPC ACR Report
Usage Counter Reporrt
Service Manual
4--2
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Menu
Page
Fault Counts
P 4-13
P.4
13
Pick-up Jam
Feed Jam
Duplex Jam
Print Jam
Exit Jam
Finisher Jam
Booklet Jam
Feed Jam
Jam Count
P.4-14
Regi Jam
Scan Jam
Exit Jam
Scan Jam
Maintenance
Counts
Fuser
P 4 16
P.4-16
Roller
Filter
DADF Roller
Scanner
P.4-17
Table 2-2
Service Manual
4--3
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Engine Diagnostics
Fax Diagnostics
Scanner Diagnostics
Page
Engine NVM Initialization
P.4-17
P.4
17
P.4-17
P.4-20
N
Read/Write
Fax NVM
P.4-28
Fax Test
T
Routines
P.4-29
Fax Dial
D Type
P.4-30
Shad
ding Test
P.4-31
Scan
nner/DADF NVM Read/Write
P.4-31
Scan
nner/DADF Test Routines
P.4-32
Print Adjustment
P.4-33
Copyy Adjustment
P.4-35
Scan
n Area Adjustment
P.4-36
DADF Adjustment
P.4-38
Finissher Adjustment
P.4-40
P.4
40
Buckkle Adjustment
P.4-43
P.4-45
P.4-46
C
Registration
Full Color
P.4-47
P.4-48
Adjustment
Diagnostics
ACS
Color Management
Fine Edge
C
T1 Control
T2 Control
C
P.4-50
TR Control Mode
Blur Upgrade Mode
P Upgrade Mode
OHP
Print Test Patterns
Skew
w Pattern
Table 2-3
Service Manual
4--4
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Page
P. 4-51
Device Configuration Data Clear
Temporary & Spool Data Clear
User Saved Data & Log Clear
P. 4-51
Service Functions
2 Count Up
P. 4-52
P. 4-52
Toner Save
Disable Telent
Port
Disable OSGI
P. 4-52
Disable Samba
Debug Log
P. 4-52
Capture Log
P.4-52
System Recovery
P.4-53
P 4-53
P.4-53
Service Manual
4--5
SAMSUNG ELECTRONICS
4.Servic
ce Mode
4.3 Information
4.3.1. General
Information > General
This menu displays the machines serial number, asssigned IP address, printed impressions since last
call, and the day of first service.
Unit
Item
Max. Life
Default
Warning Value
Threshold
Yellow
5K
20K / 15
10%
5 ~ 30%
Magenta
20K / 15
5K
10%
5 ~ 30%
Cyan
20K / 15
5K
10%
5 ~ 30%
Black
25K
10%
5 ~ 30%
Yellow
75K
10%
5 ~ 30%
Magenta
75K
10%
5 ~ 30%
Cyan
75K
10%
5 ~ 30%
Black
75K
10%
5 ~ 30%
Toner
Imaging Unit
Service Manual
4--6
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Unit
Waste Toner
Container
Item
Max
x. Life
Default
Warning Value
Threshold
Waste Toner
Container
75K
Near Full
NA
Finisher Stapler
Cartridge
NA
Near Empty
NA
Booklet Stapler
Cartridge
NA
Near Empty
NA
Punch Waste
Hopper
NA
Full
NA
ITB
5%
2% ~ 10%
ITB Cleaner
5%
3% ~ 10%
T2 Roller
5%
3% ~ 10%
Fuser
10%
5% ~ 20%
P/up Roller MP
10%
5% ~ 20%
10%
5% ~ 20%
10%
5% ~ 20%
10%
5% ~ 20%
10%
5% ~ 20%
10%
5% ~ 20%
Ozone Filter
10%
5% ~ 20%
Dust Filter
10%
5% ~ 20%
DADF Roller
Assembly ADF
Roller
10%
5% ~ 20%
Scanner
Fan Filter
180 days
10%
5% ~ 10%
Finisher
ITB
Fuser
Roller
Filter
Table 3-1
Service Manual
4--7
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
4--8
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
4--9
SAMSUNG ELECTRONICS
4.Servic
ce Mode
ACR
0
Success
256
1152
1151
1152
Out of normal range in center patttern width (The center on image is mainly low.)
1153
1154
1155
1156
1157
Service Manual
4-1
10
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
4-1
11
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
4-1
12
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
A1 Motor
A2 Fan
A3 Sensor
C1 Toner Cartridge Unit
C2 Toner Cartridge Unit (Drum + Toner)
C3 Imaging Unit
C4 Developer Unit
C5 PTB
C6 ITB
C7 Fusing unit
H1 Input (Trays) System
H2 Output (Bins) System
H3 Duplex Feeder System
H4 Finisher System
H5 Finisher's Booklet System
H6 Finisher's
Finisher s Mailbox
M1 Input (Trays) System
M2 Media Path System
M3 Output (Bins) System
M4 Auto Document Feeder System
P1 Payment Interface System
P2 Foreign Device Interface System
S1 Video System
S2 E
Engine
i S
System
t
S3 Scan System
S4 Fax System
S5 UI System
S6 Network System
S7 HDD System
U1 Fusing Unit
U2 LSU Unit
4-1
13
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Jam Location
Pick-up
Pick
up Jam
Feed Jam
Duplex Jam
Print Jam
Exit Jam
Finisher Jam
Booklet Jam
Service Manual
Error Code
Jam Bypass
M1-1615
Jam 0 Tray 1
M1-1113
Jam 0 Tray 2
M1-1213
H1-1313
H1-1323
H1-1123
Jam Feed 1
M2-1114
Jam Feed 2
M2-1124
H1-1333
H1-1343
H1-1133
Jam Registration
M2-1213
M2-1333
Jam Duplex 1
M2-2113
Jam Duplex 2
M2-2215
J
Jam
D
Duplex
l R
Return
t
M2 2413
M2-2413
M3-1213
M3-1214
M3-1313
M3-1314
Finisher Jam 1
H2-2001
Finisher Jam 2
H2 2002
H2-2002
Finisher Jam 3
H2-2003
Finisher Jam 4
H2-2005
Finisher Jam 5
H2-2008
Finisher Jam 6
H2-2009
Finisher Jam 7
H2-2010
Finisher Jam 8
H2 2012
H2-2012
Finisher Jam 9
H2-2014
Finisher Jam 10
H2-3002
Finisher Jam 11
H2-3005
Finisher Jam 12
H2-3007
Finisher Jam 13
H2-3194
4-1
14
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Jam Group
Jam Location
Feed Jam
Regi Jam
Scan Jam
Scan Jam
Exit Jam
D l S
Duplex
Scan JJam
Error Code
Feed In Jam
U3-3113
U3-3114
U3-3111
Regi In Jam
U3-3213
U3-3214
U3-3211
Scan In Jam
U3-3313
U3-3314
U3-3311
Exit In Jam
U3-3613
U3-3614
U3-3611
U3-3413
U3-3414
U3-3411
U3-3513
D l S
Duplex
Scan O
Outt Jam
J
U3 3514
U3-3514
U3-3511
U3-3713
U3-3714
U3-3711
Table 4-1
Service Manual
4-1
15
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Item
Sensing Method
Toner (Y
Yellow)
Auto Sensing
Toner (M
Magenta)
Auto Sensing
Toner (C
Cyan)
Auto Sensing
Toner (B
Black)
Auto Sensing
Imaging
g Unit (Yellow)
Auto Sensing
Imaging
g Unit (Magenta)
Auto Sensing
Imaging
g Unit (Cyan)
Auto Sensing
Imaging
g Unit (Black)
Auto Sensing
ITB
Count Clear
ITB Clea
aner
Count Clear
T2 Rolle
er
Count Clear
Fuser
Auto Sensing
oller MP
P/up Ro
Count Clear
P/up Ro
oller Kit-tray1
Count Clear
P/up Ro
oller Kit-tray2
Count Clear
P/up Ro
oller Kit-tray3
Count Clear
P/up Ro
oller Kit-tray4
Count Clear
P/up Ro
oller HCF
Count Clear
Ozone Filter
F
Count Clear
Dust Filter
Count Clear
DADF Roller
Assemb
bly ADF Roller
Count Clear
Scanner
Count Clear
Toner Cartridge
g
Imaging Cartridge
ITB
Fuser
Roller
Filter
Table
e 4-2
Service Manual
4-1
16
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Sensing Method
A
Auto
Sensing
A
Auto
Sensing
A
Auto
Sensing
A
Auto
Sensing
A
Auto
Sensing
A
Auto
Sensing
A
Auto
Sensing
Hole-punching Count
A
Auto
Sensing
Table
e 4-3
Service Manual
4-1
17
SAMSUNG ELECTRONICS
4.Servic
ce Mode
4.5. Diagnostics
4.5.1. Engine Diagnostics
4.5.1.1. NVM Read/Write
Diagnostics > Engine Diagnostics > NVM Inittialization
This menu execute the NVM Initialization.
Diagnostics > Engine Diagnostics > NVM Rea
ad/Write
Purpose
Operation
Procedure
When the main NVM Read/Wriite window displays, users can navigate through
the list of codes with description
ns and saved values.
Users can also input a code to the
t text box to find a configuration value directly.
Aft selecting
After
l ti one value,
l
pressing
i Edit b
button
tt will
ill open an interface
i t f
for
f user
input.
Code
105-0200
105-0210
105-0220
105-0230
105-0240
NVM Description
Meaning
Default
Max/Min
C
to clean charger in
Reference Cycle
Enviroment 0
Environme
ent 0~1 : LL Condition
(Lo Temp (~18/64),
(Low
( 18/64)
Low Humidity(~20%))
120000
10,000
/300,000
,
C
to clean charger in
Reference Cycle
Environmen
nt 1
Environme
ent 0~1 : LL Condition
(Low Temp (~18/64),
Low Humidity (~20%))
120000
10,000
/300,000
Reference Cycle
C
to clean charger in
Enviroment 2
Environme
ent 2~3 : NL Condition
(Normal Tem
mp (~28/82),
Low Humidity(~31%))
120000
10,000/
300,000
Reference Cycle
C
to clean charger in
Enviroment 3
Environme
ent 2~3 : NL Condition
(Normal Tem
mp (~28/82),
Low Humidity(~31%))
120000
10,000
/300,000
/300
000
C
to clean charger in
Reference Cycle
Enviroment 4
Env4~6 : NN
N Condition
(Normal Tem
mp (~28/82),
Normal Hum
midity(~73%))
120000
10,000
/300,000
Service Manual
4-1
18
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Default
Max/Min
C
to clean charger in
Reference Cycle
Environmen
nt 5
Environme
ent 4~6 : NN Condition
(Normal Tem
mp (~28/82),
Normal Hum
midity(~73%))
90000
10,000
/300,000
C
to clean charger in
Reference Cycle
Environmen
nt 6
Environme
ent 4~6 : NN Condition
(Normal Tem
mp (~28/82),
Normal Hum
midity(~73%))
60000
10,000
/300,000
Reference Cycle
C
to clean charger in
Environmen
nt 7
Environme
ent 7~8 : HH Condition
(High Temp (more than 28/82 ),
High Humidity(more than 73% ))
60000
10 000
10,000
/300,000
105-0280
C
to clean charger in
Reference Cycle
Environmen
nt 8
Environme
ent 7~8 : HH Condition
(High Temp (more than 28/82 ),
High Humidity(more than 73% ))
60000
10,000
/300,000
109-0010
Stand-By Temperature
Offset
+5/-5
109-0020
+5/-5
109-0030
Thin(60~70gsm)
Temperature offset
+5/-5
109-0040
Plain(70~90gsm)
Temperature offset
+5/-5
109-0050
Thick(90~105gsm)
Temperature offset
+5/-5
109-0060
Heavy(106~175gsm)
Temperature offset
+5/-5
109-0070
Extra Heavy1
(176~216gsm)
Temperature offset
+5/-5
109-0080
Extra Heavy2
(217~253gsm)
Temperature offset
+5/-5
109-0090
+5/-5
109-0150
Transparency Temperature
offset
+5/-5
109-0170
Envelopes Temperature
Offset
o
for fuser roll
Media type offset
temperature
e.
+5/-5
109-0180
o
for fuser roll
Media type offset
temperature
e.
+5/-5
105-0250
105-0260
105-0270
NVM Description
Meaning
Service Manual
4-1
19
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
NVM Description
Meaning
Default
Max/Min
109-0190
Thin(60~70gsm) Pressure
Offset
+5/-5
109-0200
p
offset for
Fusing nip pressure
envelopes
+5/-5
109-0210
2/0
112-0150
100
200/0
112-0160
100
200/0
112-0170
100
200/0
112-0180
100
200/0
112-0190
100
200/0
112-0200
Distant from
m psync to Image area for Ma
genta
100
200/0
112-0210
100
200/0
112-0220
Distant from
m psync to Image area for Bla
ck
100
200/0
112-0270
610
1610/0
112 0280
112-0280
610
1610/0
112-0290
610
1610/0
112-0300
610
1610/0
112-0310
Image
g Area Left Width for Cyan
y
610
1610/0
112-0320
610
1610/0
112-0330
610
1610/0
112-0340
610
1610/0
113-0020
200
65536/0
113-0030
1000
65536/0
113-0040
Environmen
nt offset for Normal
TRC
8/0
Table
e 5-1
Service Manual
4-2
20
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Verification
N/A
Specification
N/A
Reference
N/A
Code
Displayed Name
100-0010
T
Tray1
feed motor on/off
100-0030
T 3 feed
Tray3
f d motor
(Option feed motor)
T
Tray3
feed motor on/off
100-0070
T
Tray1
elevate motor on/off
100-0080
T
Tray2
elevate motor on/off
100-0130
Bypass motor
B
Bypass
motor(MP motor) full speed running/stop
100-0140
100
0140
Regi motor
R
Registration
motor full speed running/stop
100-0190
D
Duplex
exit motor forward running/stop
100-0200
D
Duplex
exit motor backward running/stop
100-0230
T1 engage motor
100-0240
T2 engage motor
100-0270
Y
Yellow
OPC/DEV motor is on/off
100-0280
M
Magenta
OPC/DEV motor is on/off
100-0290
C
Cyan
OPC/DEV motor is on/off
100-0300
B
Black
OPC/DEV motor is on/off
100-0380
100-0390
100-0400
100-0410
Service Manual
Meaning
4-2
21
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Displayed Name
Meaning
100-0420
W
Waste
toner motor on/off
100-0440
Fuser motor
Fu
user motor forward on/off
100-0460
Fu
user press control motor on/off
100-0490
LS
SU yellow, magenta motor forward on/off
100-0500
LS
SU cyan, black motor forward on/off
100-0530
Th
he LSU shutter motor forward on/off
100-5000
T1 engage sensor1
De
etect if the T1 engage sensor1 is on or off.
100-5010
T1 engage sensor2
De
etect if the T1 engage sensor2 is on or off
off.
100-5020
T2 engage sensor
De
etect if the T2 engage sensor1 is on or off.
100-5040
De
etect if yellow OPC/DEV motor runs at normal speed
100-5050
100 5060
100-5060
De
etect if cyan OPC/DEV motor runs at normal speed
100-5070
De
etect if black OPC/DEV motor runs at normal speed
100-5160
De
etect if fuser motor runs at normal speed
100-5170
De
etect if ITB motor runs at normal speed
100-5200
De
etects if LSU motor1 runs at normal speed.
100-5210
De
etects if LSU motor2 runs at normal speed.
100-5220
De
etect if the LSU Shutter motor is on or off
101-0010
En
ngages drive to pick up a paper from tray1.
101-0020
En
ngages drive to pick up a paper from tray2.
101-0030
Tray3
y pick
p up
p clutch
En
ngages
g g drive to p
pick up
pap
paper
p from tray3.
y
101-0040
En
ngages drive to pick up a paper from tray4.
101-0070
101-0160
Duplex clutch
Duplex clutch
101-5010
101 5020
101-5020
D l solenoid
Duplex
l
id
Duplex
l solenoid
l
id on/off
/ ff
102-0020
De
etect when paper is in tray1.
102-0100
De
etect when a paper is at feed sensor.
102-0130
De
etect when paper is in tray2.
102-0210
De
etect when a paper is at tray2 feed sensor. (optional)
Service Manual
4-2
22
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Displayed Name
Mean
ning
102-0240
Dete
ect when paper is in tray3.
102-0320
Dete
ect when a paper is at tray3 feed sensor. (optional)
102-0350
Dete
ect when paper is in tray4.
102 0440
102-0440
T 4 feed
Tray4
f d sensor
D tectt when
Dete
h a paper is
i att ttray4
4 ffeed
d sensor. (optional)
( ti
l)
102-0460
Dete
ects when paper is in bypass tray(MP tray).
102-0580
Regi. sensor
Dete
ect when a paper is at Regi. sensor.
102-0590
Exit sensor
Dete
ect when a paper is at exit sensor.
102-0600
Dete
ect when a paper is at duplex jam1 sensor.
102 0610
102-0610
Dete
ect when a paper is at duplex jam2 sensor
sensor.
102-0620
Dete
ect when a paper is at duplex return Sensor
102-0630
Fuserout sensor
Dete
ect when a paper is at fuserout .
102-0700
Dete
ect when a paper is at duplex ready sensor.
102-0710
Dete
ect when main tray is closed.
102-0720
Option
p
tray
y feed Cover
Dete
ect when option
p
tray
y is closed.
102-5000
Dete
ect size enum of paper in tray1
102-5010
Dete
ect size enum of paper in tray2
102-5020
Dete
ect size enum of paper in tray3
102-5030
Dete
ect size enum of paper in tray4
102-5040
Dete
ect size enum of paper in bypass tray(MP tray).
105-5000
Dete
ect cleaning sensor
105-5010
Dete
ect cleaning sensor
105-5020
Dete
ect cleaning sensor
105-5030
Dete
ect cleaning sensor
107 0150
107-0150
D t h bi
Detach
bias
D tach(Saw)
Deta
h(S ) bias
bi voltage
lt
on att normall d
drive
i llevell
107-0200
Yello
ow color eraser lamp on/off
107-0210
Marg
genta color eraser lamp on/off
107-0220
Cyan
n color eraser lamp on/off
107-0230
109-0080
Dete
ect if the fuser press is located Home position
position.
109-5000
Fuser temperature A
Dete
ects what the temperature A is on fuser.
109-5010
Fuser temperature B
Dete
ects what the temperature B is on fuser.
111-0020
111-6000
113-0010
ID1 sensor
Service Manual
4-2
23
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Displayed Name
Mea
aning
113-0020
ID2 sensor
113-0030
ID3 sensor
113-5000
Disp
play ID sensor1 reading value (TRC/ACR for Cosmos)
113-5010
Disp
play ID sensor2 reading value (TRC/ACR for Cosmos)
113-5020
Disp
play ID sensor3 reading value (TRC/ACR for Cosmos)
116-0010
Dete
ect paper at bride entrance
116-0020
116 0030
116-0030
116-0040
116-0050
116-0060
116-0070
116-0080
116-0090
116-0100
116-0110
116-0120
116
0120
116-0130
116-0140
116-0170
on/o
off greenLED
116-0180
on/o
off red LED
116-0210
116-0220
116-0270
116-0280
116-0290
Run//Stop
p Gate motor
116-0300
116-0310
116-0320
116-0330
Service Manual
4-2
24
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Displayed Name
M
Meaning
116-0340
116-0350
116-0360
116-0370
116-5010
116-5020
116-5030
116-5040
116-5050
116-5060
116-5070
116-5080
116-5090
116-5100
116-5110
116-5120
116-5130
116-5140
116-5150
116-5160
116-5170
116-5180
116-5190
116-5200
116-5210
116-5220
116-5230
116-5250
116-5300
116-5310
116-5320
116-5330
116-5340
Fnsh Stapler
p main home sensor
Detect stapler
p main home p
position
Service Manual
4-2
25
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Displayed Name
M
Meaning
116-5350
116-5360
116-5370
116-5380
116-5390
116-5400
116-5410
116-5420
116 5430
116-5430
F h Cl
Fnsh
Clamp reverse sensor
Detect
t t clamp
l
reverse position
iti
116-5440
116-5460
116-5470
116-5480
116 5490
116-5490
116-5500
116-5510
116-5520
116-5530
116-5540
116
5540
116-5550
116-5560
116-5570
116-5580
116-5590
116-5600
116-5610
116-5620
116-5630
116-5640
116-5650
116-5660
116-5670
116-5680
116-5690
pp home sensor
Fnsh Stopper
Check Stopper
pp home
Service Manual
4-2
26
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code
Displayed Name
Me
eaning
116-5700
116-5710
116-5720
116-5730
116-5740
116-5750
116-5760
116-5770
116-5780
122-0010
Sta
art/Stop duplex fan1 run
122-0070
Sta
art/Stop LSU fan run
122-0100
Sta
art/Stop fuser out fan
122-0110
Sta
art/Stop SMPS in fan
122-0140
Sta
art/Stop ozone suction fan
122-5000
122-5060
122-5070
122-5090
122-5110
122-5130
123-0010
123-0020
123 0030
123-0030
LSU ttemperature
t
Display
Dis
l llaser scan U
Unitit ttemperature
t
123-0040
Inner temperature
123-0070
Outter humidity
Service Manual
4-2
27
SAMSUNG ELECTRONICS
4.Servic
ce Mode
T change
To
h
a configuration
fi
ti value
l e for
f fax
f firmware.
fi
Operation
Procedure
When the main NVM Read/Wriite window displays, users can navigate through
the list of configuration values th
hat display along with description.
Users can also input a code to the
t text box to find a configuration value directly.
After selecting one value, pressing Edit button will open an interface for user
input.
Verification
N/A
Specification
N/A
Reference
N/A
Code
(Line 1)
Code
(Line 2)
Displayed Name
N
Default
20-200
21-200
20-210
21-210
20-220
21-220
20-300
21-300
Ring On Time
170
20-310
21-310
560
20-320
21-320
20-400
21-400
20-410
21-410
11
20-420
21-420
DTMF Timing
20-520
21-520
Error Rate
20-530
21-530
20-540
21-540
20-550
21-550
20-700
21-700
20-800
20
800
21-800
21
800
Modem Speed
20-810
21-810
12
20-830
21-830
55
20-999
21-999
Service Manual
4-2
28
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Verification
N/A
Specification
N/A
Reference
N/A
Code (Line 1)
Code (Line 2)
Displayed Name
20-012
21-012
20-014
21-014
20-015
21-015
20-016
21-016
20-020
21-020
DMTF # Line
20-021
21-021
DMTF * Line
20-022
21-022
DMTF 0 Line
20-023
21-023
DMTF 1 Line
20-024
21-024
DMTF 2 Line
20-025
21-025
DMTF 3 Line
20-026
21-026
DMTF 4 Line
20-027
21-027
DMTF 5 Line
20-028
21-028
DMTF 6 Line
20-029
21-029
DMTF 7 Line
20-030
21-030
DMTF 8 Line
20-031
21-031
DMTF 9 Line
20-040
20
040
21-040
21
040
V 21 300 bps
V.21
20-041
21-041
20-042
21-042
20-043
21-043
20-044
21-044
20 045
20-045
21 045
21-045
V 17 7200 bps
V.17
Service Manual
4-2
29
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Code (Line 1)
Code (Line 2)
Displayed Name
20-046
21-046
20-047
21-047
20-048
21-048
20-049
21-049
20-050
21-050
20-051
21-051
20-052
21-052
20-053
21-053
20-054
21-054
20-055
21-055
20-056
21-056
20-057
21-057
20-058
21-058
20-059
21-059
20-060
21-060
20-061
21-061
20-062
21-062
Purpose
Operation
Procedure
Service Manual
4-3
30
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Verification
N/A
Specification
N/A
Reference
N/A
Operation
Procedure
When the main NVM Read/Wriite window displays, users can navigate through
the list of codes with description
ns and saved values.
Users can also directly input a code
c
to the text box to find a NVM.
After selecting a code, the Edit button will be enabled only if the code is writable.
If the selected code is writable and
a the Edit button is enabled, press the button to
configure the desired value for the
t code.
Verification
N/A
Specification
N/A
Reference
Table 5-5
Code
05-0000
NVM Description
Meaning
Access
Pick up Count
Read Only
Table
e 5-5
Service Manual
4-3
31
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Code
Test Name
Access
05-0000
High/Low
05-0001
High/Low
05-0020
High/Low
05-0040
High/Low
05-0060
High/Low
05-0070
High/Low
05-0080
High/Low
05-0081
High/Low
05-0090
High/Low
05-0100
High/Low
05-0110
On/Off
05-0111
Running/Stop
05-0120
High/Low
05-0121
High/Low
05-0122
05
0122
High/Low
05-0210
Running/Stop
05-0220
Running/Stop
05-0230
Running/Stop
05-0240
Running/Stop
06 0000
06-0000
High/Low
06-0001
High/Low
06-0010
High/Low
06-0011
High/Low
06-0020
Running/Stop
06 0030
06-0030
S
Scanner
Platen
Pl t Motor
M t Backward
B k
d
R
Running/Stop
i /St
Service Manual
4-3
32
SAMSUNG ELECTRONICS
4.Servic
ce Mode
4.5.4. Adjustment
4.5.4.1. Print Adjustment
Diagnostics > Adjustment > Print Adjustmen
nt > Automatic Adjustment
P
Purpose
T correctt image
To
i
position
iti off prin
int-outs
t t automatically.
t
ti ll
Operation
Procedure
V ifi ti
Verification
Print
P
i t outt and
d check
h k if allll th
the possition
iti off scale
l marks
k (
(,,,)
) iin the
th iimage are
located within the specified limitt.
Specification
Reference
4.Servic
ce Mode
Operation
Procedure
Vertical
Adjustment
or = 398.0
398 0 mm
m
+20
or = 402.5 mm
m
-25
Horizontal
Adjustment
or = 275.3 mm
m
+17
or = 278.9 mm
m
-19
Verification
Print out and measure if the length of vertical (400mm) and horizontal line
(277mm) in the print-out are corrrect.
Specification
Reference
Operation
Procedure
Sim
mplex
Lea
ading
Ed
dge
= 8.5 mm
+
+15
Simplex
Side Edge
Duplex
Leading
Edge
Duplex
Side Edge
-16
= 11.6 mm
+20
= 8.0
8 0 mm
-30
= 13.0 mm
Verification
Print out and check if all the possition of scale marks (,,,) in the image are
located within the specified limitt.
Specification
Reference
Figure 5
5-1,
1 5
5-2
2
Service Manual
4-3
34
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Simp
plex
Lead
ding
Edg
ge
= 11.5 mm
-1
15
Simplex
Side Edge
Simplex
Leading
Edge
Simplex
Side Edge
-16
= 8.4 mm
-20
= 12.0 mm
+30
= 7.0 mm
Verification
1. Copy the Scanner A/S Charrt . Scanning must be occur at the scanner glass .
2. Check if all the position of scale marks (,, , ) in the image are located
within the specified limit.
Specification
Reference
Service Manual
4-3
35
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
1. Locate the A3 Scanner A/S Chart at the scan glass . Note that Lead
Lead Edge
Edge
arrows need to head to the left side of scan glass and to be placed face down.
2. Press OK button. Automa
atic scanning will occur ,and the system will
automatically calculate the proper
p
value based on scanning result of the chart .
3. The new value set to the tab
ble.
Verification
1. Scan the Scanner A/S Charrt and send it to a PC. Scanning must be occur
from the scan glass.
g p
position, compare
p
the p
position of scale marks ((,)) of
2. To check the image
the chart to the copy.
3. To check the magnification, compare the length of line of the chart to the
copy.
Specification
, : 10 1.5mm
: 400 1.5mm
Reference
Service Manual
4-3
36
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Leading
Edge
= 11.0 mm
-10
Side
Edge
Vertical Direction
Adjustment
+10
= 9.0 mm
= 383.4 mm
+0.8% (-3.4mm)
= 376.2 mm
1. Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur
from the scan glass.
on, compare the position of scale marks (,) of
2. To check the image positio
the chart to the copy.
3. To check the magnification,, compare the length of line of the chart to the
copy .
Specification
, : 10 , 1.5mm
: 400 , 1.5mm
Image Position Unit: mm, Scale
e: 0.1, Min/Max: -6/+6
Magnification Unit: %, Scale: 0.1(0.42mm), Min/Max: 99/101
Reference
Service Manual
Figure 5-1
4-3
37
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Verification
1. Copy the Scanner A/S Charrt. Scanning must be occur from the DADF.
2. To check the image position, compare the position of scale marks (,) of
the chart to the copy.
3. To check the magnification, compare the length of line of the chart to the
copy .
Specification
, : 10 , 1.5mm
: 190 , 1.5mm
Reference
Figure 5-3, A4 Sc
canner A/S Cart
Service Manual
4-3
38
SAMSUNG ELECTRONICS
4.Servic
ce Mode
p
Operation
Procedure
Leading
Edge
= 11.5 mm
-15
Side
Edge
Vertical Direction
Adjustment
-12
= 8.8 mm
= 191.3 mm
= 188.0 mm
1. Copy the Scanner A/S Chart. Scanning must be occur from the DADF.
on, compare the position of scale marks (,) of
2. To check the image positio
the chart to the copy.
3. To check the magnification,, compare the length of line of the chart to the
copy .
Specification
, : 10 , 1.5mm
: 190 , 1.5mm
Image Position Unit: mm, Scale
e: 0.1, Min/Max: -6/+6
Magnification Unit: %, Scale: 0.1(0.42mm), Min/Max: 99/101
Reference
Service Manual
g
5-3
Figure
4-3
39
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
1.
2.
3.
Choose one item from the table. There are four items to choose.
Booklet Folding Position Group
G
1 (Sheet Length < 288.0 mm)
Booklet Folding Position Group
G
2 (288.0mm <= Sheet Length <358.5mm)
Booklet Folding Position Group
G
3 (358.5mm <= Sheet Length <426.0mm)
Booklet Folding Position Group
G
4 (426.0mm <= Sheet Length)
Select one item and press th
he edit button.
Change the adjustment valu
ue with arrow button. Input + value in Case 1
shown below. Input
p value in Case 2 shown below.
Case 1
Case 2
Output Direction
Output Direction
Print out a booklet and check the folding position is located at the center.
Specification
Group
I
II
III
IV
P
Paper
Size
A Dimension
LT
216 x 279
139.5 1.5 mm
A4
210 x 297
148.5 1.5 mm
3
8.5 x 13
216 x 330
165.1 1.5 mm
8.5 x 14
4
216 x 356
178.0 1.5 mm
A3
297 x 420
210.0 1.5 mm
R
LEDGER
279 x 432
216.0 1.5 mm
8
12 x 18
304.8 x 457.2
228.5 1.5 mm
Reference
Lead
Edge
Trail
Edge
Folding
Line
Service Manual
4-4
40
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
1.
2
2.
3.
Verification
Specification
0 Min/Max: 50mm
DOF Position Unit: mm, Scale: 0.1,
Reference
N/A
Operation
Procedure
1.
2.
3.
Verification
Print out with stapling and checck the stapling position is located as adjusted.
Specification
Reference
R
Rear
Finisher
Lead-Edge
Paper
Front
Trail-Edge
Front Cover
Service Manual
4-4
41
SAMSUNG ELECTRONICS
4.Servic
ce Mode
To correct alignment of print outt stack at finishing tray. Note that use of this
function would be very rare and would be required if the size of paper is not
standardized.
Operation
Procedure
1.
1
2.
3.
Verification
Specification
Reference
Rear
Finisher
Finishing Tray
Front
Front Cover
Service Manual
4-4
42
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Fuser
Service Manual
4-4
43
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Simplex(Tray)
Simplex(MP)
Duplex
PAPER_TYPE_DEFAULT
PAPER_TYPE_PLAIN
PAPER_TYPE_THICK
PAPER_TYPE_THIN
PAPER_TYPE_BOND
PAPER_TYPE_COLORED
PAPER_TYPE_CARDSTOCK
PAPER_TYPE_LABEL
PAPER_TYPE_OHP
PAPER_TYPE_ENVELOPE
PAPER_TYPE_RECYCLED
PAPER_TYPE_LETTERHEAD
PAPER_TYPE_SPECIAL
PAPER_TYPE_PRINTED
PAPER_TYPE_COTTON
PAPER_TYPE_HEAVYWEIGHT
PAPER_TYPE_HOLEPUNCHED
PAPER_TYPE_ARCHIVE
PAPER_TYPE_CUSTOM1_TYPE
PAPER_TYPE_CUSTOM2_TYPE
PAPER_TYPE_CUSTOM3_TYPE
PAPER_TYPE_CUSTOM4_TYPE
PAPER_TYPE_CUSTOM5_TYPE
PAPER_TYPE_CUSTOM6_TYPE
PAPER_TYPE_CUSTOM7_TYPE
PAPER_TYPE_PHOTO
PAPER_TYPE_OTHER
PAPER_TYPE_PUNCHED
PAPER_TYPE_POSTCARD
PAPER_TYPE_THIN_CARDSTOCK
PAPER_TYPE_THICK_CARDSTOCK
PAPER_TYPE_THIN_GLOSSY
PAPER_TYPE_THICK_GLOSSY
PAPER_TYPE_EXTRA_HEAVYWEIGHT1
PAPER_TYPE_EXTRA_HEAVYWEIGHT2
Service Manual
4-4
44
SAMSUNG ELECTRONICS
4.Servic
ce Mode
To set the color sensing level off auto color mode in copy function.
O
Operation
ti
Procedure
Ch
Change
th
the llevell ffrom 1 tto 5
5.
While the level 1 is the most color sensitive, the level 5 is the most monochrome
sensitive.
Verification
N/A
Specification
Color
Coverage
Reference
Service Manual
Level 1
Level 2
Level 3
Level 4
Level 5
01%
0.1
04%
0.4
10%
1.0
15%
1.5
20%
2.0
N/A
4-4
45
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Operation
Procedure
Verification
Specification
Deffault
Min. Value
Max. Value
Page Condition
10
000
200
5000
Inner
Temperature
100
LSU
Temperature
100
Reference
Service Manual
4-4
46
SAMSUNG ELECTRONICS
4.Servic
ce Mode
White Halo
(white gap between text and background)
Operation
Procedure
Verification
Specification
N/A
Reference
Service Manual
4-4
47
SAMSUNG ELECTRONICS
4.Servic
ce Mode
To correct image quality when density of the image is poor. Normal TRC Control
is recommended to be p
performed after changing
g g a unit,, such as toner cartridge,
g ,
imaging unit, and ITB, and rebo
oot.
Low Image
g Density
y
Operation
Procedure
Gradation Reproduction
p
Failure
Verification
Specification
Deffault
f l
Min.
i Value
l
Max. Value
l
Page Count
200
10
5000
180
90
900
Reference
Service Manual
4-4
48
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Diagnostics > Color Management > Auto Collor Tone Adjustment > Full TRC Control
Purpose
To correct image quality when any OPC drum is replaced or the life of the OPC
drum is changed or density of the
t image is poor. And this function will be
performed when temperature and/or
a
humidity in the room changes suddenly.
Full TRC executes Real Time CMS
C
one time after executing Normal TRC 2 times.
Real Time CMS executes the detailed
d
color adjustment than Normal TRC.
The default for TRC perform
mance is Full TRC Control on.
(Normal TRC Off, Full TRC On)
O
Operation
ti
Procedure
U
Users
can also
l execute
t th
the ffun
nction
ti by
b pressing
i Execute
E
t N
Now b
button.
tt
Verification
Service Manual
4-4
49
SAMSUNG ELECTRONICS
4.Servic
ce Mode
To correct transfer related problems. This function can be used to change the
transfer value to optimize
p
image
ge q
quality
y to a certain type
yp of p
paper.
p
Operation
Procedure
1. T1 Control Problems
Choose the process speed (Full, Half, Lower) based on the type of paper to
be used.
Adjust T1 PWM value base
ed on the problem type.
Gray Spot : Increasse T1 PWM value of the issued color
Non Cyclic White Line
L
: Decrease T1 PWM value of the issued color
OPC Cyclic Ghost : Decrease T1 PWM value of the issued color
Gray Spot
2. T2 Control Problems
Choose the paper group, pa
aper side, and paper direction.
Adjust T1 PWM value base
ed on the problem type.
Blur : Increase T1 PWM
P
value
Poor Transfer : Incrrease T1 PWM value
Re
Re-transfer
transfer : Decre
ease T1 PWM value
White Spot : Decrease T1 PWM value
Blur
Poor Transfer
White Spot
Specification
N/A
Reference
N/A
Service Manual
4-5
50
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
4-5
51
SAMSUNG ELECTRONICS
4.Servic
ce Mode
4.6.4. Port
Service Functions > Port
This function enables/disables remote connections to
o the system via telnet, OSGI command shell, and
SMB(samba) protocol.
Thi ffunction
This
i can b
be used
d when
h there
h
iis a problem
bl
that
h requires
i
developers
d
l
to access the
h system or
when there is a need for developers to upload appliccations for a test.
Since enabling those ports can creates a risk of damaging data stored in the device, agreement of the
administrator of the customer site is necessary. The user must log in as the administrator to
enable/disable the services.
4 6 5 Capture Log
4.6.5.
Service Functions > Capture Log
This function copies all the saved log in the system to
t a UBS memory as a zip file. To use this function,
a USB memory needs to be plugged into the system
m. Note that the size of system log could reach up to
1GB. If the system log size become considerably hug
ge, it will take longer time to copy to the plugged
memory.
Service Manual
4-5
52
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Service Manual
4-5
53
SAMSUNG ELECTRONICS
4.Servic
ce Mode
Special
S
i l Feature
F t
E
Enablement
bl
t (SFE) means tto provide
ide the
th configurable
fi
bl options
ti
(On/Off)
(O /Off) in
i service
i mode
d
for technicians or dealers to satisfy the requirementss from B2B sites easily without changing the
firmware installed in a device.
SFE Code
Title
CLX-9201/
9251/ 9301
(Polaris
Color)
Letterhead/Preprinted
paper handle
Copy
py Speed
p
Print Output
Service Manual
SCX-8123/
8128
(Polaris
Mono)
CLX-9252/
9352
(Cosmos-R
Color)
SCX-8230/
8240
(Cosmos-R
Mono)
CLX-8640/
8650
(Evergreen)
4-5
54
SAMSUNG ELECTRONICS
5. Updating
g Firmware
5. Updating Firmware
This chapter includes instructions for updating the prin
nter firmware.
firmware You can update the printer firmware by
using one of the following methods:
Update the firmware by using the printer control pan
nel
Update the firmware by using the network.
Service Manual
5-1
SAMSUNG ELECTRONICS
5. Updating
g Firmware
Service Manual
5-2
SAMSUNG ELECTRONICS
5. Updating
g Firmware
Service Manual
5-3
SAMSUNG ELECTRONICS
5. Updating
g Firmware
9. The Installation window will list the files on the USB drive.
d
Touch the name of the firmware file to select it,
and then press the [OK] button.
d
Note - Firmware file format type is *.hds or *.hid
Service Manual
5-4
SAMSUNG ELECTRONICS
5. Updating
g Firmware
Validation Info
Item
Description
Firmware
Version
Model
State
Upgrade status
Updatable = Component will be upgraded
Same version installed = Component will not
n be upgraded
Overwrite
Service Manual
5-5
SAMSUNG ELECTRONICS
5. Updating
g Firmware
Service Manual
5-6
SAMSUNG ELECTRONICS
5. Updating
g Firmware
Service Manual
5-7
SAMSUNG ELECTRONICS
5. Updating
g Firmware
Service Manual
5-8
SAMSUNG ELECTRONICS
5. Updating
g Firmware
6. If the HID file is valid, the MFP device will display the HID package details.
[Version] shows compare result with currently installe
ed version.
[Model] indicates whether firmware model is matched with the MFP device.
[N: Same Version] means the device will not update firmware because it has already same version.
[[N: Option]
p
] means the MFP device will not update
p
firmware because option
p
is not equipped.
q pp
[N: System] means the MFP device will not update firmware because model is unmatched to MFP device.
[Y: Updatable] means the MFP device is ready to up
pdate firmware.
5-9
SAMSUNG ELECTRONICS
5. Updating
g Firmware
8. Once the installation is complete, the MFP device will provide final result.
Service Manual
5-1
10
SAMSUNG ELECTRONICS
6. Preventive Maintenance
6.1 PM Supplies
This section contains information about PM supplies and
a PM schedules. PM Supplies include the following:
6 1 1 PM Parts
6.1.1
The following tables contain the names of the PM partss and the scheduled time for cleaning (C) or replacing
(R).
Toner cartridge
g
Model name
Life
N.A / KOR
ELS
CLT-K606S
CLT-K6062S
CLT Y606S
CLT-Y606S
CLT-M606S
CLT-C606S
CLT Y6062S
CLT-Y6062S
CLT-M6062S
CLT-C6062S
CLT-Y607S
CLT-M607S
CLT-C607S
CLT-Y6072S
CLT-M6072S
CLT-C6072S
Service Manual
15K
20K
25K
R
6-1
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Imaging unit
Part code
75K
150K
225K
300K
CLT-R607Y
CLT-R607M
CLT-R607C
CLT-R607K
Waste
aste Toner
o e Co
Container
ta e
Waste Toner Container
WTB surrounding
Part code
75K
150K
225K
300K
CLT-W606
Paper Path
Part code
75K
150K
225K
300K
Pick Up Roller
(Tray 1,2,3,4, HCF)
JC93-00540A
Retard Roller
(Tray 1,2,3,4, HCF)
JC93-00540A
Forward Roller
(Tray 1,2,3,4, HCF)
JC93-00540A
MP Pick Up Roller
JC90-00989A
MP Retard Roller
JC90-00989A
MP Forward Roller
JC90-00989A
Service Manual
6-2
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Frame
Part code
75K
150K
225K
300K
JC62-00641A
Ozone Filter
JC29-00002A
Part code
75K
150K
225K
300K
Fuser Unit
JC91-01141A
JC91-01142A
DADF
Part code
75K
150K
225K
300K
JC97-04009A
JC97-04243A
Part code
75K
150K
225K
300K
Transfer Unit
JC96-06660A
JC96-06662A
JC95-01038A
Service Manual
6-3
SAMSUNG ELECTRONICS
6. Preventive Maintenance
CosmosColor
Cosmos
Color
CLX9250/9350
Cosmos RColor
CosmosR
Color
CLX9252/9352
TonerCartridge
Consumables
TonerCartridge
Imaging Unit
Imaging Unit
WasteToner Container
WasteToner Container
ITB Unit
ITB Unit
ITB Cleaner
ITB Cleaner
TransferRollerAssembly
TransferRollerAssembly
FuserUnit
Maintenance
Parts
Consumables
Fuser Unit
Pickup/Reverse/Forward
Roller(Tray1~4,HCF)
Pickup/Reverse/Forward
Roller(Tray1~4,HCF)
DADFPickupRoller
Assembly
bl
DADFPickupRoller
Assembly
bl
DADF ReverseRoller
DADF FrictionPad
OzoneFilter
Maintenance
Parts
OzoneFilter
Note
1) DADFUnitforCosmosandDADFunitforCosmos
DADF Unit for Cosmos and DADF unit for CosmosR
Rar
arrenotexchangeable.
re not exchangeable
2) FuserUnitforCosmosandFuserUnitforCosmosRarenotexchangeable.
osR.ButCosmosRscannotbeinstalledtoCosmos.
3) CosmosITBandITBcleanercanbeinstalledtoCosmo
Service Manual
6-4
SAMSUNG ELECTRONICS
6. Preventive Maintenance
6.2 PM Procedures
This section contains the procedures you use to perform preventative maintenance on the printer.
Service Manual
6-5
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-6
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-7
SAMSUNG ELECTRONICS
6. Preventive Maintenance
CAUTION
Do not use sharp objective, such as a knife or
scissors, to open the imaging unit package. You
could damage the surface of the imaging unit.
Service Manual
6-8
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-9
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-1
10
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
CAUTION
Be careful not to hurt yourself while removing
the waste toner container.
[B]
Service Manual
6-1
11
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-1
12
SAMSUNG ELECTRONICS
6. Preventive Maintenance
NOTE
1. Before re-installing the Cartridge Transfer Unit, align
n the CAM position as shown below.
2. When re-installing the Cartridge Transfer Unit, insta
all it along the Transfer Unit Install Guide.
Service Manual
6-1
13
SAMSUNG ELECTRONICS
6. Preventive Maintenance
NOTE
When re-installing the Cartridge Transfer
Cleaner, install it along the Transfer Cleaner
Install Guide.
Service Manual
6-1
14
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
CAUTION
Do not touch the surface of the transfer roller.
Service Manual
6-1
15
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
[A]
Service Manual
6-1
16
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-1
17
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-1
18
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-1
19
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
Service Manual
6-2
20
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[B]
Service Manual
6-2
21
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
4. Pull and push the corresponding charger
cleaner [A] completely as shown the left
picture.
i t
1
5. Repeat step 4 at least 5 times for each
charge scorotron.
Service Manual
6-2
22
SAMSUNG ELECTRONICS
6. Preventive Maintenance
Service Manual
6-2
23
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
[A]
Service Manual
6-2
24
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[A]
[B]
Service Manual
6-2
25
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[ ]
[A]
Service Manual
6-2
26
SAMSUNG ELECTRONICS
6. Preventive Maintenance
[ Contaminated Sensor]
Service Manual
6-2
27
SAMSUNG ELECTRONICS
7. Troubleshooting
7. Troubleshooting
7.1 Procedure for checking symptoms
This chapter describes how to troubleshooting the printer. Troubleshooting is explained using two
approaches:
A step-by-step verification procedure that systematically confirms that particular components of the
printer are properly functioning until a problem is found.
An error code detail table shows the error codes, their possible causes, and troubleshooting.
Service Manual
7-1
SAMSUNG ELECTRONICS
7. Troubleshooting
Media
1. Check if the media is supported within specifications.
2. Ensure that the paper size in the printer driver settings matches the paper selection in the software
application settings you use.
3. Check if the media is curled, folded.
Component
1. Check if the toner cartridges and imaging units are installed correctly.
2. Check if the Fuser unit and cartridge transfer unit are installed correctly.
3. Check if the front cover and side cover are closed.
Service Manual
7-2
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
A1-1111
Motor Failure: #A1-1111. Turn off then on. Call for service if the
problem persists
7-15
A1-1113
Motor Failure: #A1-1113. Turn off then on. Call for service if the
problem persists
7-15
A1-1211
Motor Failure: #A1-1211. Turn off then on. Call for service if the
problem persists
7-17
A1-1213
Motor Failure: #A1-1213. Turn off then on. Call for service if the
problem persists
7-17
A1-1611
Motor Failure: #A1-1611. Turn off then on. Call for service if the
problem persists
7-19
A1-1613
Motor Failure: #A1-1613. Turn off then on. Call for service if the
problem persists
7-19
A1-2211
Motor Failure: #A1-2211. Turn off then on. Call for service if the
problem persists
7-21
A1-2213
Motor Failure: #A1-2213. Turn off then on. Call for service if the
problem persists
7-21
A1-2311
Motor Failure: #A1-2311. Turn off then on. Call for service if the
problem persists
7-23
A1-2313
Motor Failure: #A1-2313. Turn off then on. Call for service if the
problem persists
7-23
A1-2411
Motor Failure: #A1-2411. Turn off then on. Call for service if the
problem persists
7-25
A1-2413
Motor Failure: #A1-2413. Turn off then on. Call for service if the
problem persists
7-25
A1-2511
Motor Failure: #A1-2511. Turn off then on. Call for service if the
problem persists
7-27
A1-2513
Motor Failure: #A1-2513. Turn off then on. Call for service if the
problem persists
7-27
A1-4111
Motor Failure : #A1-4111. Turn off then on and call for service if the
problem persists
7-29
A1-5213
Motor Failure: #A1-5213. Turn off then on. Call for service if the
problem persists
7-31
A1-5313
Motor Failure: #A1-5313. Turn off then on. Call for service if the
problem persists
7-31
Service Manual
7-3
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
A1-5413
Motor Failure: #A1-5413. Turn off then on. Call for service if the
problem persists
7-31
A1-5513
Motor Failure: #A1-5513. Turn off then on. Call for service if the
problem persists
7-31
A2-1410
Fan Failure: #A2-1410. Turn off then on. Call for service if the
problem persists
7-32
A2-1411
Fan Failure: #A2-1411. Turn off then on. Call for service if the
problem persists
7-32
A2-1510
Fan Failure: #A2-1510. Turn off then on. Call for service if the
problem persists
7-32
A2-1511
Fan Failure: #A2-1511. Turn off then on. Call for service if the
problem persists
7-32
A2-2310
Fan Failure: #A2-2310. Turn off then on. Call for service if the
problem persists
7-32
A2-2311
Fan Failure: #A2-2311. Turn off then on. Call for service if the
problem persists
7-32
A2-2410
Fan Failure: #A2-2410. Turn off then on. Call for service if the
problem persists
7-32
A2-2411
Fan Failure: #A2-2411. Turn off then on. Call for service if the
problem persists
7-32
A2-2810
Fan Failure: #A2-2810. Turn off then on. Call for service if the
problem persists
7-32
A2-2811
Fan Failure: #A2-2811. Turn off then on. Call for service if the
problem persists
7-32
A3-2110
7-35
A3-2111
Sensor Failure: #A3-2111. Turn off then on. Call for service if the
problem persists
7-35
A3-2112
Sensor Failure: #A3-2112. Turn off then on. Call for service if the
problem persists
7-35
A3-2210
7-35
A3-2211
Sensor Failure: #A3-2211. Turn off then on. Call for service if the
problem persists
7-35
A3-3111
Sensor Failure: #A3-3111. Turn off then on. Call for service if the
problem persists
7-36
A3-3112
Sensor Failure: #A3-3112. Turn off then on. Call for service if the
problem persists
7-36
A3-3113
Sensor Failure: #A3-3113. Turn off then on. Call for service if the
problem persists
7-36
A3-3114
Sensor Failure: #A3-3114. Turn off then on. Call for service if the
problem persists
7-36
Service Manual
7-4
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Troubleshooting
Page
Error Message
A3-3311
Sensor Failure: #A3-3311. Turn off then on. Call for service if the
problem persists
7-37
A3-3312
Sensor Failure: #A3-3312. Turn off then on. Call for service if the
problem persists
7-37
A3-3411
Sensor Failure: #A3-3411. Turn off then on. Call for service if the
problem persists
7-37
A3-3412
Sensor Failure: #A3-3412. Turn off then on. Call for service if the
problem persists
7-37
C1-2110
7-38
C1-2130
7-39
C1-2140
7-39
C1-2311
7-40
C1-2411
7-41
C1-2413
7-42
C1-2512
7-43
C1-2514
7-44
C1-3110
7-38
C1-3130
7-39
C1-3140
7-39
C1-3311
7-40
C1-3411
7-41
C1-3413
7-42
C1-3512
7-43
C1-3514
7-44
C1-4110
7-38
C1-4130
7-39
C1-4140
7-39
C1-4311
7-40
C1-4411
7-41
C1-4413
7-42
Service Manual
7-5
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
C1-4512
7-43
C1-4514
7-44
C1-5110
7-38
C1-5130
7-39
C1-5140
7-39
C1-5311
7-40
C1-5411
7-41
C1-5413
7-42
C1-5512
7-43
C1-5514
7-44
C3-2110
7-45
C3-2130
7-46
C3-2140
7-46
C3-2211
7-47
C3-2312
7-48
C3-2313
7-49
C3-2321
7-50
C3-2411
7-51
C3-2422
7-52
C3-2512
7-53
C3-2514
7-53
C3-3110
7-45
C3-3130
7-46
C3-3140
7-46
C3-3211
7-47
C3-3312
7-48
Service Manual
7-6
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
C3-3313
7-49
C3-3321
7-50
C3-3411
7-51
C3-3422
7-52
C3-3512
7-53
C3-3514
7-53
C3-4110
7-45
C3-4130
7-46
C3-4140
7-46
C3-4211
7-47
C3-4312
7-48
C3-4313
Cyan Imaging Unit Failure #C3-4313 : Install cyan imaging unit again.
7-49
C3-4321
7-50
C3-4411
7-51
C3-4422
7-52
C3-4512
7-53
C3-4514
7-53
C3-5110
7-45
C3-5130
7-46
C3-5140
7-46
C3-5211
7-47
C3-5312
Black Imaging Unit Failure #C3-5312: Install black imaging unit again.
7-48
C3-5313
Black Imaging Unit Failure #C3-5313: Install black imaging unit again.
7-49
C3-5321
7-50
C3-5411
7-51
C3-5422
7-52
Service Manual
7-7
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
C3-5512
7-53
C3-5514
7-53
C5-1110
7-54
C5-1521
7-55
C5-1531
7-56
C5-1541
7-55
C5-1551
7-58
C5-1621
7-59
C5-1631
7-59
C5-1641
7-59
C5-1651
7-59
C5-2110
Prepare new transfer belt cleaning unit. Prepare new transfer belt
unit.
7-60
C5-2120
7-60
C5-3110
7-61
C5-3120
7-61
C6-1110
7-62
C6-1120
7-62
C6-1311
7-63
C7-1110
7-64
C7-1130
7-64
C7-1311
7-65
C9-1112
7-66
C9-1122
7-66
C9-1132
7-66
C9-1142
7-66
C9-1162
7-67
Service Manual
7-8
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
H1-1311
7-68
H1-1312
7-69
H1-1317
7-70
H1-1318
7-70
H1-1411
7-71
H1-1412
7-72
H1-1417
7-73
H1-1418
7-73
H1-3330
7-74
H1-5330
7-74
H2-2002
H2-2003
H2-2005
H2-2008
H2-2009
H2-2010
H2-2012
H2-2014
H2-2129
H2-2193
H2-2257
H2-2322
H2-2386
H2-2449
H2-2453
H2-2463
H2-2513
H2-2522
Service Manual
7-9
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
H2-2577
H2-2581
H2-2589
H2-2705
H2-2713
H2-2775
H2-2778
H2-2779
H2-3002
H2-3005
H2-3007
H2-3257
H2-3321
H2-3385
H2-3449
H2-3578
H2-3641
H2-3705
H2-3769
M1-1113
7-75
M1-1213
7-76
M1-1610
7-77
M2-1121
7-78
M2-1124
7-78
M2-1125
7-78
M2-1131
7-78
M2-1134
7-78
M2-1135
7-78
M2-1211
7-79
Service Manual
7-10
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
M2-1213
7-79
M2-1214
7-79
M2-1321
7-80
M2-1324
7-80
M2-1325
7-80
M2-1331
7-81
M2-1333
7-81
M2-1334
7-81
M2-2111
7-82
M2-2113
7-82
M2-2114
7-82
M2-2213
7-83
M2-2215
7-83
M2-2216
7-83
M2-2411
7-84
M2-2413
7-84
M2-2414
7-84
M3-1211
7-85
M3-1213
7-85
M3-1214
7-85
M3-2230
7-86
S1-2411
7-87
S1-2433
7-88
S1-2434
7-89
S1-2435
7-89
S1-2436
7-89
S1-2437
7-89
S1-2438
7-89
S1-2439
7-89
Service Manual
7-11
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
S1-2443
7-88
S1-2444
7-88
S1-2445
7-88
S1-2446
7-88
S1-2447
7-88
S1-2448
7-88
S1-2449
7-88
S1-2510
7-90
S1-2511
7-90
S1-2523
7-90
S1-2540
7-90
S1-3110
7-91
S2-1211
7-92
S2-2311
7-93
S2-3110
7-94
S2-3114
7-95
S2-3115
7-96
S2-4210
7-97
S2-4410
7-97
S2-4A10
7-97
S3-3111
7-98
S3-3121
Scanner is locked
7-99
S3-3211
7-100
S5-3131
7-101
Service Manual
7-12
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
S6-3122
7-101
S6-3123
7-102
U1-2113
7-103
U1-2114
7-103
U1-2115
Fuser Unit Failure: #U1-2115. Turn off then on. Call for service if the
problem persists
7-104
U1-2119
7-103
U1-2131
7-105
U1-2132
Fuser Unit Failure: #U1-2132. Turn off then on. Call for service if the
problem persists
7-106
U1-2134
7-105
U1-2135
7-106
U1-2141
7-107
U1-2142
7-107
U1-2211
7-108
U2-2111
7-109
U2-2112
7-111
U2-2113
7-113
U2-3111
7-109
U2-3112
7-111
U2-3113
7-113
U2-4111
7-109
U2-4112
7-111
U2-4113
7-113
U2-5111
7-109
U2-5112
7-111
U2-5113
7-113
U2-6111
7-115
U3-3212
7-117
Service Manual
7-13
SAMSUNG ELECTRONICS
7. Troubleshooting
Error Code
Error Message
Troubleshooting
Page
U3-3213
7-117
U3-3214
7-117
U3-3312
7-118
U3-3313
7-118
U3-3314
7-118
U3-3413
7-119
U3-3414
7-119
U3-3513
7-120
U3-3514
7-120
U3-3611
7-121
U3-3612
7-121
U3-3613
7-121
U3-4210
7-122
Service Manual
7-14
SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists.
Symptom / Cause :
A11111 : Regi/MP motor is stopped but machine recognizes it as operational.
A11113 : Regi/MP motor is operating but machine recognizes status as "Stopped".
Troubleshooting method :
1. Turn the machine off then on. If the error persists, turn the machine off again.
2. Open the side cover. Check if there are any foreign substances or paper around Regi./MP unit.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
4. Check if the Regi/MP motor connector is connected correctly.
MP
Regi
5. If the connection is OK, turn the machine on. Enter SVC mode. Select motor test.
- Diagnostics > Engine Diagnostics > Engine Test Routines
100-0140 : Check the Regi Motor operation.
100-0130 : Check the MP Motor operation.
6. If the motor is not operational, check the signal and power with the DVM.
5V
24V
GND
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
A1-1211
A1-1213
Error message :
Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists
Symptom / Cause :
A11211 : Fuser motor is stopped but machine recognizes it as operational.
A11213 : Fuser motor is operating but recognizes status as "Stopped".
Troubleshooting method :
1. Turn the machine off then on. If the error persists, turn the machine off again.
2. Open the side cover. Check if there are any foreign substances or paper around fuser unit.
Fuser/Exit drive
motor
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
5. If the connection is OK, turn the machine on. Enter SVC mode. Select motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0440)
Check the fuser/exit motor operation.
a) If the motor is not operational,
Check the signal and power with the DVM.
Checking Point
(Measurement error range 5%)
Pin Num
Name
1, 2
24V
24V
3, 4
GND
0V
Brake
Gain
Enable
Ready
CLK
10
DIR
5V
24V
GND
. If the control signal is abnormal, replace the main board (JC92-02580A for 9352 / JC92-02581A
for 9252).
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Motor Failure: #A1-1611. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1612. Turn off then on. Call for service if the problem persists.
Code :
A1-1611
A1-1613
Symptom / Cause :
5. If the connection is OK, turn the machine on. Enter SVC mode. Select motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0450)
Check the ITB motor operation.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
a) If the motor is not operational,
Check the signal and power with the DVM.
Checking Point
(Measurement error range 5%)
Pin Num
Name
1, 2
24V
24V
3, 4
GND
0V
Brake
Gain
Enable
Ready
CLK
10
DIR
5V
24V
GND
. If the control signal is abnormal, replace the main board (JC92-02580A for 9352 / JC92-02581A
for 9252).
Service Manual
7-20
SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Motor Failure: #A1-2211. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2213. Turn off then on. Call for service if the problem persists
Code :
A1-2211
A1-2213
Symptom / Cause :
Service Manual
Y
7-21
SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
5. If the connection is OK, turn the machine on. Enter SVC mode. Select yellow OPC motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0270)
Check the yellow OPC motor operation.
a) If the motor is not operational,
Check the signal and power with the DVM.
Checking Point
(Measurement error range 5%)
Pin Num
Name
1, 2
24V
24V
3, 4
GND
0V
Brake
Gain
Enable
Ready
CLK
10
DIR
5V
24V
GND
. If the control signal is abnormal, replace the main board (JC92-02580A for 9352 / JC92-02581A
for 9252).
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Motor Failure: #A1-2311. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2313. Turn off then on. Call for service if the problem persists
Code :
A1-2311
A1-2313
Symptom / Cause :
Service Manual
Y
7-23
SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
5. If the connection is OK, turn the machine on. Enter SVC mode. Select magenta OPC motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0280)
Check the magenta OPC motor operation.
a) If the motor is not operational,
Check the signal and power with the DVM.
Checking Point
(Measurement error range 5%)
Pin Num
Name
1, 2
24V
24V
3, 4
GND
0V
Brake
Gain
Enable
Ready
CLK
10
DIR
5V
24V
GND
. If the control signal is abnormal, replace the main board (JC92-02580A for 9352 / JC92-02581A
for 9252).
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Motor Failure: #A1-2411. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2413. Turn off then on. Call for service if the problem persists
Code :
A1-2411
A1-2413
Symptom / Cause :
Service Manual
Y
7-25
SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
5. If the connection is OK, turn the machine on. Enter SVC mode. Select cyan OPC motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0290)
Check the cyan motor operation.
a) If the motor is not operational,
Check the signal and power with the DVM.
Checking Point
(Measurement error range 5%)
Pin Num
Name
1, 2
24V
24V
3, 4
GND
0V
Brake
Gain
Enable
Ready
CLK
10
DIR
5V
24V
GND
. If the control signal is abnormal, replace the main board (JC92-02580A for 9352 / JC92-02581A
for 9252).
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Motor Failure: #A1-2511. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2513. Turn off then on. Call for service if the problem persists
Code :
A1-2511
A1-2513
Symptom / Cause :
Service Manual
Y
7-27
SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
5. If the connection is OK, turn the machine on. Enter SVC mode. Select black OPC motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0300)
Check the black motor operation.
a) If the motor is not operational,
Check the signal and power with the DVM.
Checking Point
(Measurement error range 5%)
Pin Num
Name
1, 2
24V
24V
3, 4
GND
0V
Brake
Gain
Enable
Ready
CLK
10
DIR
5V
24V
GND
. If the control signal is abnormal, replace the main board (JC92-02580A for 9352 / JC92-02581A
for 9252).
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
A1-4111
Error message :
Actuator Motor Failure #A1-4111: Please open/close door.
Symptom / Cause :
1. T2 Engage Motor is broken.
2. The gear for T2 engagement is broken.
Troubleshooting method :
1. Enter SVC mode. Select the T2 engage motor test. Check the motor operation.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0240 : T2 Engage Motor)
- If the problem persists, replace the main board (JC92-02580A for 9352 / JC92-02581A for 9252).
3. If the motor is not operational,
- Check the harness connection after removing the rear cover.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
a) If 24V power is not generated, replace the SMPS board(JC44-00100C(220V)/JC44-00097E(110V)).
5V
24V
GND
- If the problem persists, replace the main board (JC92-02580A for 9352 / JC92-02581A for 9252).
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
A1-5213
A1-5313
A1-5413
A1-5513
Error message :
Actuator Motor Failure #A1-5213: Turn off then on.
Actuator Motor Failure #A1-5313: Turn off then on.
Actuator Motor Failure #A1-5413: Turn off then on.
Actuator Motor Failure #A1-5513: Turn off then on.
Symptom / Cause :
Toner is not supplied normally.
Troubleshooting method :
1. Specially when toner cartridge is initial install time (total printed pages is under 1,000 page), check if the
seal of toner cartridge is removed.
2. Open the front cover. Check if the toner supply pipe is blocked. If the seal is not removed, remove it.
3. Turn the machine off then on. If the problem persists, check the followings.
4. Enter SVC mode. Select the toner supply motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
- 100-0380 Toner Supply Motor Yellow
- 100-0390 Toner Supply Motor Magenta
- 100-0400 Toner Supply Motor Cyan
- 100-0410 Toner Supply Motor Black
5. If the motor is not operational, measure the motor power with DVM.
- At motor operation,
Red wire : 0V
Black wire : 24V
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
A2-1410
A2-1411
A2-1510
A2-1511
A2-2310
A2-2311
A2-2410
A2-2411
A2-2810
A2-2811
Error message :
Fan Failure: #A2-1410. Turn off then on. Call for service if the problem persists.
Fan Failure: #A2-1411. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-1510. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-1511. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-2310. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-2311. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-2410. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-2411. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-2810. Turn off then on. Call for service if the problem persists
Fan Failure: #A2-2811. Turn off then on. Call for service if the problem persists
Symptom / Cause :
Fan does not operate.
- Fan overheats. / There is any foreign matter around the fan.
1) A2-1410 / A2-1411: SMPS in Fan
2) A2-1510 / A2-1511 : Duplex Fan
3) A2-2310 / A2-2311 : FUSER Fan
4) A2-2410 / A2-2411 : LSU Fan
5) A2-2810 / A2-2811: OZONE Fan
Troubleshooting method :
1. Turn the machine off.
2. Remove the rear cover. Check if the corresponding fan connector is connected correctly.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
3. If the connection is OK, turn the machine on. Enter SVC mode. Select Fan test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
122-0110 SMPS in fan run
122-0100 Fuser out fan run
122-0010 Duplex fan1 run
122-0140 Ozone suction fan run
122-0070 LSU fan1 run
Check the fan operation.
4. If the fan is not operational, measure the fan power. (Red line)
Fan
Part Code
Duplex Fan
JC31-00161A
FUSER Fan
JC31-00161A
SMPS In Fan
JC31-00160B
OZONE Fan
JC31-00130B
LSU Fan
JC31-00129A
5V
24V
GND
Measurement value
(Fan is connected)
Measurement value
(Fan is removed)
At operation
0V
3.3V
At stop
3.3 V
3.3V
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Troubleshooting method :
b) Check fan operation as connected or disconnected.
If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board.
If the signal value is different from the table above, replace the fan.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
A3-2110
A3-2111
A3-2112
A3-2210
A3-2211
Error message :
ID control has failed. Check the CTD sensor(A3-2110)
Sensor Failure: #A3-2111. Turn off then on. Call for service if the problem persists.
Sensor Failure: #A3-2112. Turn off then on. Call for service if the problem persists.
ID control has failed. Check the CTD sensor(A3-2210)
Sensor Failure: #A3-2211. Turn off then on. Call for service if the problem persists.
Symptom / Cause :
Calibration for density sensor is failed.
Troubleshooting method :
1. Turn the machine off.
2. Open the side cover.
3. Remove the fuser unit.
4. Remove the FRAME MAIN-MIDDLE ACR SENSOR.
5. Disassemble and replace the ACR(CTD) sensor (JC32-00012A).
FRAME MAIN-MIDDLE
ACR SENSOR
ACR(CTD)
sensor
6. Turn the machine on.
7. If the problem persists, replace the imaging unit.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Sensor Failure: #A3-3111. Turn off then on. Call for service if the problem persists.
Sensor Failure: #A3-3112. Turn off then on. Call for service if the problem persists.
Sensor Failure: #A3-3113. Turn off then on. Call for service if the problem persists.
Sensor Failure: #A3-3114. Turn off then on. Call for service if the problem persists.
Code :
A3-3111
A3-3112
A3-3113
A3-3114
Symptom / Cause :
The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
Troubleshooting method :
1. Enter SVC mode. Execute sensor test to check the sensor operation.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
109-0000 : Fuser Temperature A
109-0010 : Fuser Temperature B
2. Open the side cover. Remove the fuser unit. And remove the NC sensor from the fuser unit.
[A]
3. Measure the resistance value of the NC sensor (1404-001453). If the measured value is out of
307K~430K@25, replace the NC sensor.
Measurement Point
Resistance Value (@ 25 )
307K~430K
307K~430K
4. If the error persists after replacing fuser unit, replace the main board.
(JC92-02580A for 9352 / JC92-02581A for 9252)
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
A3-3311
A3-3312
A3-3411
A3-3412
Error message :
Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists.
Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem persists
Symptom / Cause :
Outer temperature/humidity sensor is defective.
Troubleshooting method :
A33311 / A33312 : Temperature function is abnormal.
A33411 / A33412 : Humidity function is abnormal.
1. Enter SVC mode. Execute sensor test to check the sensor operation.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 123-0060 Outer Temperature )
2. Remove the left cover.
Measure the resistance value of the connector at both ends.
If the value is not in 47.5K ~ 52.5K (@ 25 ), replace the sensor(JC32-00015A).
3. If the harness and sensor are normal, replace the main board.
(JC92-02580A for 9352 / JC92-02581A for 9252)
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Prepare new yellow toner cartridge.
Prepare new magenta toner cartridge.
Prepare new cyan toner cartridge.
Prepare new black toner cartridge.
Code :
C1-2110
C1-3110
C1-4110
C1-5110
Symptom / Cause :
Troubleshooting method :
Please order new toner cartridge because toner cartridge with level of "Low" will be exhausted soon.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
End of life, Replace with new yellow toner cartridge.
End of life, Replace with new yellow toner cartridge.
End of life, Replace with new magenta toner cartridge.
End of life, Replace with new magenta toner cartridge.
End of life, Replace with new cyan toner cartridge.
End of life, Replace with new cyan toner cartridge.
End of life, Replace with new black toner cartridge.
End of life, Replace with new black toner cartridge.
Code :
C1-2130
C1-2140
C1-3130
C1-3140
C1-4130
C1-4140
C1-5130
C1-5140
Symptom / Cause :
Troubleshooting method :
If toner cartridge life is at the end, turn the machine off and replace it with new one.
(Refer to 6.2.1 Toner Cartridge.)
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
C1-2311
C1-3311
C1-4311
C1-5311
Error message :
Yellow Toner cartridge Failure #C1-2311 : Please open /close door
Magenta Toner cartridge Failure #C1-3311 : Please open /close door
Cyan Toner cartridge Failure #C1-4311 : Please open /close door
Black Toner cartridge Failure #C1-5311 : Please open /close door
2. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
C1-2411
C1-3411
C1-4411
C1-5411
Error message :
Yellow toner cartridge is not installed. Install it.
Magenta toner cartridge is not installed. Install it.
Cyan toner cartridge is not installed. Install it.
Black toner cartridge is not installed. Install it.
Symptom / Cause :
The data of CRUM is not detected.
1. Toner cartridge is not placed in the set.
2. Physical obstacle is jamming the electronic signal through the modular jack.
3. The signal from set is not proper.
Troubleshooting method :
1. Open the front cover.
Remove the waste toner container.
Open the inside cover.
2. Is the toner cartridge placed in the set or not?
YES! NO! Place the toner cartridge in the set.
Pull out the imaging unit and check the modular jack.
Check if the electronic signal is proper or not. Check the connector and main board.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Code :
C1-2413
C1-3413
C1-4413
C1-5413
Error message :
Shake yellow toner cartridge.
Shake magenta toner cartridge.
Shake cyan toner cartridge.
Shake black toner cartridge.
Symptom / Cause :
Toner supply is not enough.
Troubleshooting method :
1. Open the front door.
2. Pull the corresponding toner cartridge out from the machine.
3. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Yellow toner cartridge is not compatible. Check user's guide
Magenta toner cartridge is not compatible. Check user's guide
Cyan toner cartridge is not compatible. Check user's guide
Black toner cartridge is not compatible. Check user's guide
Code :
C1-2512
C1-3512
C1-4512
C1-5512
Symptom / Cause :
Troubleshooting method :
1. Check information of the toner cartridge.
2. If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
(Refer to 6.2.1 Toner Cartridge.)
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Yellow imaging unit is not compatible. Check user's guide
Magenta imaging unit is not compatible. Check user's guide
Cyan imaging unit is not compatible. Check user's guide
Black imaging unit is not compatible. Check user's guide
Code :
C1-2514
C1-3514
C1-4514
C1-5514
Symptom / Cause :
Imaging unit is not compatible. You cant print.
Troubleshooting method :
If the imaging unit is not a Samsung genuine imaging unit, replace with new one.
(Refer to 6.2.2 Imaging Unit.)
3
2
Service Manual
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SAMSUNG ELECTRONICS
7. Troubleshooting
Error message :
Prepare new yellow imaging unit.
Prepare new magenta imaging unit.
Prepare new cyan imaging unit.
Prepare new black imaging unit.
Code :
C3-2110
C3-3110
C3-4110
C3-5110
Symptom / Cause :
Troubleshooting method :
1. Turn the machine off and turn it on again.
2. Print the supply information report.
Check the life remaining of the imaging unit.
If its life is at the end, turn the machine off and replace the imaging unit with new one.
(Refer to 6.2.2 Imaging Unit.)
3
2
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7. Troubleshooting
Code :
C3-2130
C3-3130
C3-4130
C3-5130
Error message :
End of life, Replace with new yellow imaging unit.
End of life, Replace with new magenta imaging unit.
End of life, Replace with new cyan imaging unit.
End of life, Replace with new black imaging unit.
C3-2140
C3-3140
C3-4140
C3-5140
Symptom / Cause :
The Imaging unit is at the end of its life
Troubleshooting method :
If the imaging unit is at the end, turn the machine off and replace it with new one.
(Refer to 6.2.2 Imaging Unit.)
3
2
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7. Troubleshooting
Code :
C3-2211
C3-3211
C3-4211
C3-5211
Error message :
Yellow Imaging unit error: #C3-2211. Turn off then on.
Magenta Imaging unit error: #C3-3211. Turn off then on.
Cyan Imaging unit error: #C3-4211. Turn off then on.
Black Imaging unit error: #C3-5211. Turn off then on.
Symptom / Cause :
Sensor calibration error that detects the toner density for image stabilization control has occurred.
- CTD sensor is contaminated by toner.
- TRC pattern generation error has occurred.
Troubleshooting method :
1. Select Auto Color Tone Adjustment in control panel.
(Machine Setup -> General Setting -> Color -> Auto Color Tone Adjustment)
Select Menu and then select Normal or RTC
2. Print the TRC report. (Machine Setup -> Report -> TRC Report)
Check the Pass count and Fail count in TRC report.
Check if the Fail count is 0 and LocR, LocC, LocR are all 0.
If these values are not 0, it means TRC error is occurred.
3. Check if values of the LedF, LedR, LedC on TRC report are in 400~800 scope.
If the value is in this scope, it is normal. If or not, the image density sensor is contaminated.
So, take off the ITB unit and clean the window of the ITB unit with soft cloth.
Re-install the ITB unit and turn the machine off and turn it on again.
Execute the image density control.
If values of the LedF, LedR, LedC are 1675, CTD sensor shutter has any problem. Replace the T2 unit.
4. Print the TRC Test Report. Check if the TRC generation error is occurred.
If error has occurred, replace the imaging unit.
5. Print the supply information report, check if the temporary hard stop has occurred.
Note : In case that TRC generation error has occurred ,
- DMA on Magnet roll is low. (Toner is not supplied from toner cartridge.)
- Image process is abnormal because of sweeping carrier.
- T1 transfer is defective. So image cant be formed on ITB normally.
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7. Troubleshooting
Error message :
Yellow Imaging unit error: #C3-2312. Turn off then on.
Magenta Imaging unit error: #C3-3312. Turn off then on.
Cyan Imaging unit error: #C3-4312. Turn off then on.
Black Imaging unit error: #C3-5312. Turn off then on.
Code :
C3-2312
C3-3312
C3-4312
C3-5312
Symptom / Cause :
3. Print the supply information report and check the life remaining of imaging unit.
If the life has reached the end, replace with a new imaging unit.
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7. Troubleshooting
Error message :
Yellow Imaging Unit Failure #C3-2313 : Install Yellow imaging unit again.
Magenta Imaging Unit Failure #C3-3313 : Install Magenta imaging unit again.
Cyan Imaging Unit Failure #C3-4313 : Install Cyan imaging unit again.
Black Imaging Unit Failure #C3-5313 : Install Black imaging unit again.
Code :
C3-2313
C3-3313
C3-4313
C3-5313
Symptom / Cause :
Troubleshooting method :
1. Install imaging unit again.
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7. Troubleshooting
Code :
C3-2321
C3-3321
C3-4321
C3-5321
Error message :
Yellow Imaging Unit Failure #C3-2321 : Install Yellow imaging unit again.
Magenta Imaging Unit Failure #C3-3321 : Install Magenta imaging unit again.
Cyan Imaging Unit Failure #C3-4321 : Install Cyan imaging unit again.
Black Imaging Unit Failure #C3-5321 : Install Black imaging unit again.
Symptom / Cause :
Imaging unit is not installed properly.
Troubleshooting method :
1. Open and close the door or turn off the machine then on.
2. If the problem persists, reinstall the imaging unit.
(Refer to 6.2.2 Imaging Unit.)
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7. Troubleshooting
Code :
C3-2411
C3-3411
C3-4411
C3-5411
Error message :
Yellow imaging unit is not installed. Install it.
Magenta imaging unit is not installed. Install it.
Cyan imaging unit is not installed. Install it.
Black imaging unit is not installed. Install it.
Symptom / Cause :
The data of CRUM is not detected.
1. Imaging Unit is not placed in the set.
2. Physical obstacle is jamming the electronic signal through the modular jack.
3. The signal from set is not proper.
Troubleshooting method :
1. Open the front cover.
Remove the waste toner container.
Open the inside cover.
2. Is the imaging unit placed in the set or not?
YES! NO! Place the imaging unit in the set.
Pull out the imaging unit and check the modular jack.
Check whether the electronic signal is proper or not. Check the connector and main board.
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7. Troubleshooting
Code :
C3-2422
C3-3422
C3-4422
C3-5422
Error message :
Yellow Imaging Unit Failure #C3-2321 : Install Yellow imaging unit again.
Magenta Imaging Unit Failure #C3-3321 : Install Magenta imaging unit again.
Cyan Imaging Unit Failure #C3-4321 : Install Cyan imaging unit again.
Black Imaging Unit Failure #C3-5321 : Install Black imaging unit again.
Symptom / Cause :
Imaging unit is not installed properly.
Troubleshooting method :
1. Open the front cover.
2. Remove the waste tone container.
3. Open the inner front cover.
4. Pull and push the corresponding charger cleaner [A] completely .
5. Repeat step 4 at least 5 times for each charge scorotron.
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7. Troubleshooting
Code :
C3-2512
C3-3512
C3-4512
C3-5512
Error message :
Yellow imaging unit is not compatible. Check user's guide
Magenta imaging unit is not compatible. Check user's guide
Cyan imaging unit is not compatible. Check user's guide
Black imaging unit is not compatible. Check user's guide
C3-2514
C3-3514
C3-4514
C3-5514
Symptom / Cause :
CRUM information has a problem.
Troubleshooting method :
1. Remove the imaging unit. Check if the modular jack is contaminated or deformed.
2. If the problem persists after cleaning the modular jack, replace the imaging unit.
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7. Troubleshooting
Code :
C5-1110
Error message :
Prepare new transfer belt unit.
Symptom / Cause :
The Transfer belt unit is at the end of its life (300K).
Troubleshooting method :
Note Alarm for low warning message can be set. (Default 5%, Range 2~10%)
1. Print the supply information report
a) Enter SVC mode.
- To enter SVC mode, press 1,2,3 number keys simultaneously. When the password dialog box
appears, enter 1934 and press the OK button.
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7. Troubleshooting
Code :
C5-1521
C5-1541
Error message :
ITB Unit Failure #C5-1521: Turn off then on.
ITB Unit Failure #C5-1541: Turn off then on.
Symptom / Cause :
Machine cannot read the resistance of relative i-transfer roller due to high voltage problem.
Troubleshooting method :
1. Open and close the front cover.
2. Turn the machine off and on.
3. Check if the ITB unit is installed properly.
- Open the front cover. Remove the WTB. Open the inner cover. Check ITB installation.
CAUTION
When reassembling the cartridge transfer unit ,
Align the CAM position. (Align 2 arrows)
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7. Troubleshooting
Code :
C5-1531
Error message :
ITB Unit Failure #C5-1531: Turn off then on.
Symptom / Cause :
The machine can not detect the movement of the transfer roller within a specified time.
Troubleshooting method :
1. Check the harness connection between the T2 Assy and Side cover.
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7. Troubleshooting
2) Remove 2 screws from the both sides. Then, open the cover and check the harness connection.
COVER SIDE TRANSFER ROLLER(JC95-01061A)
3. If some parts is broken or this error persists, replace the COVER SIDE FEED(JC95-01041A).
NOTE
For C5-1531 error, engineer doesnt need to replace the COVER SIDE DUPLEX(JC95-01037A) and
COVER SIDE TRANSFER ROLLER (JC95-01038A).
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7. Troubleshooting
Code :
C5-1551
Error message :
ITB Unit Failure #C5-1551: Turn off then on.
Symptom / Cause :
The machine can not detect the resistance of the transfer roller 2.
Troubleshooting method :
1. Open and close the front cover.
2. Turn the machine off and on.
3. Check if the ITB unit is installed properly.
- Open the front cover. Remove the WTB. Open the inner cover. Check ITB installation.
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7. Troubleshooting
Code :
C5-1621
C5-1631
C5-1641
C5-1651
Error message :
ITB Unit Failure #C5-1621: Turn off then on.
ITB Unit Failure #C5-1631: Turn off then on.
ITB Unit Failure #C5-1641: Turn off then on.
ITB Unit Failure #C5-1651: Turn off then on.
Symptom / Cause :
Yellow/Magenta/Cyan/Black iTransfer Unit has some problem.
Machine cannot read the resistance of relative i-transfer roller due to high voltage problem.
Troubleshooting method :
1. Open and close the front cover.
2. Turn the machine off and on.
3. Check if the ITB unit is installed properly.
- Open the front cover. Remove the WTB. Open the inner cover. Check ITB installation.
CAUTION
When reassembling the cartridge transfer unit ,
Align the CAM position. (Align 2 arrows)
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7. Troubleshooting
Error message :
Prepare new transfer belt cleaning unit.
Transfer belt cleaning unit is worn. Replace with new one.
Code :
C5-2110
C5-2120
Symptom / Cause :
Troubleshooting method :
Note Alarm for low warning message can be set. (Default 5%, Range 3~10%)
1. Print the supply information report
a) Enter SVC mode.
- To enter SVC mode, press 1,2,3 number keys simultaneously. When the password dialog box
appears, enter 1934 and press the OK button.
Transfer belt
cleaning unit
3. Clear the ITB cleaning unit count.
a) Enter SVC mode.
b) Select ITB. (INFORMATION Supply Status Field Replacement Unit ITB ITB Cleaner )
c) Click Reset to clear the ITB cleaner count.
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7. Troubleshooting
Code :
C5-3110
C5-3120
Error message :
Prepare new transfer roller.
Replace with new transfer roller.
Symptom / Cause :
Transfer roller is worn out.
Troubleshooting method :
Note Alarm for low warning message can be set. (Default 5%, Range 3~10%)
1. Print the supply information report
a) Enter SVC mode.
- To enter SVC mode, press 1,2,3 number keys simultaneously. When the password dialog box
appears, enter 1934 and press the OK button.
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7. Troubleshooting
Error message :
Prepare new fuser unit.
Replace with new fuser unit.
Code :
C6-1110
C6-1120
Symptom / Cause :
Troubleshooting method :
1. Turn the machine off and turn it on again.
2. Print the supply information report and check the fuser unit life.
- If the life of the fuser unit is expired, prepare new fuser unit.
3. Replace the fuser unit (JC91-01142A(220V)/ JC91-01141A(110V)).
(Refer to 6.2.5 Fuser Unit.)
a. Open the side cover.
b. Remove 2 screws.
c. Take off the fuser unit while holding both handles.
d. Install new fuser unit.
[A]
CAUTION
The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before
replacing it, make sure that fuser unit has cooled.
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7. Troubleshooting
Code :
C6-1311
Error message :
Fuser unit is not installed correctly. Install it.
Symptom / Cause :
The fuser unit is not installed properly.
The connector of fuser unit is not connected properly.
Troubleshooting method :
1. Turn the machine off.
2. Open the side cover and check if the fuser unit is installed properly.
3. If the fuser unit is installed, check the following :
a. Check if the both handle lockers are locked properly.
b. Check the draw connector between the fuser unit and the machine.
c. Check if the draw connector is disconnected.
4. Remove the fuser unit and re-install it.
a. Open the side cover.
b. Remove 2 screws.
c. Take off the fuser unit while holding both handles.
d. Install the fuser unit.
[A]
CAUTION
The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before
replacing it, make sure that fuser unit has cooled.
5. Turn the machine on.
6. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
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7. Troubleshooting
Code :
C7-1110
C7-1130
Error message :
Waste toner container is almost full. Order new one.
Waste toner container is full. Replace it
Symptom / Cause :
The life of the waste toner container expires soon or has expired.
Troubleshooting method :
1. Open the front cover.
2. Squeeze the left/right locking levers and push outward. Then remove the waste toner container.
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7. Troubleshooting
Code :
C7-1311
Error message :
Waste toner container is not installed. Install it
Symptom / Cause :
The waste toner container is not installed.
Troubleshooting method :
Install the waste toner container.
If it is already installed, try to reinstall the waste toner container.
1. Open the front cover.
2. Squeeze the left/right locking levers and push outward. Then remove the waste toner container.
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7. Troubleshooting
Code :
C9-1112
C9-1122
C9-1132
C9-1142
Error message :
Replace with new Tray1 pick up roller.
Replace with new Tray2 pick up roller.
Replace with new Tray3 pick up roller.
Replace with new Tray4 pick up roller.
Symptom / Cause :
The life of the tray pick up roller expires totally.
Troubleshooting method :
1. Print the supply information report and check the life of the pick up roller.
2. Remove the cassette.
3. Lift small tap, remove the pick up/reverse/forward roller (JC93-00540A)
(Refer to 6.2.6 Pick up/Reverse/Forward Roller)
NOTE
When replacing pick up roller, Samsung recommends that three rollers should be replaced at once.
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7. Troubleshooting
Code :
C9-1162
Error message :
Replace with new MP pick up roller.
Symptom / Cause :
The life of the MP pick up roller expires totally.
Troubleshooting method :
1. Print the supply information report and check the life of the MP pick up/reverse/forward roller.
2. Remove the MP pick up/reverse/forward roller.
(Refer to 6.2.11)
NOTE
When replacing pick up roller, Samsung recommends that three rollers should be replaced at once.
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7. Troubleshooting
Code :
H1-1311
Error message :
Paper jam in tray 3
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper from the tray3 has not reached the tray3 feed sensor within normal time after passing the tray4
feed sensor.
- When you open and close the take away (DCF, HCF) door, the paper has jammed at the tray3 feed
sensor.
Troubleshooting method :
1. Open the side & take away door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Open the side & take away. Remove the jammed paper between the feed roller of the tray3 pick up unit
and tray2 feed roller. If there is any defective part in this area, replace it.
3. If the white idle roller of the take away door breaks away, release the inner cover and reassemble the idle
roller.
4. Check if the wall connector of tray3 pick up unit(JC81-07923A) is connected properly. Reconnect the
connector.
5. Enter the diagnostic mode, and check the feed sensor(0604-001393) test of the tray3 pick up unit.
If the paper is at sensor and Without paper message is displayed, replace the sensor.
6. Check if the connector of the tray3 pick up unit on the pick up drive unit is connected properly. Reconnect
it.
7. Replace the DCF board (JC81-08324A) or HCF board(JC81-07292A)
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7. Troubleshooting
Code :
H1-1312
Error message :
Paper jam in tray 3
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper has not reached the tray3 feed sensor within normal time after pick up.
Troubleshooting method :
1. Open the side & take away door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Install the Pick up (forward, reverse ) roller correctly.
3. If the pick up(forward, reverse) roller (JC93-00175A) is worn out or contaminated, replace it.
4. Check if paper in the cassette are curled, replace the paper or stretch to remove curling.
5. Check if the wall connector of tray3 pick up unit is connected properly.
Reconnect the connector.
6. If the problem persists, remove the pick up unit(JC81-07923A) and check the following.
A. If the spring at the bottom of the pick up unit breaks away or is broken, replace the spring.
If the assembly mold part with spring is broken, replace it.
B. If the compression spring of the guide-forward pick up breaks away, reassemble or replace it.
C. If the error message displays despite paper empty in the cassette, check the empty actuator and photo
interrupt. Reassemble the empty actuator or replace the photo interrupter(0604-001393).
In case that the actuator is broken, check the following :
1. Does the pick up (forward) roller rotate?
A. Check if the clutch connector of the pick up drive unit is connected properly. Reconnect it.
B. Enter the diagnostic mode. Execute clutch test . If it is defective, replace it.
C. If the timing belt of the pick up drive unit breaks away or is broken, replace it.
D. Check if the motor connector of the pick up drive unit is connected properly. Reconnect it.
E. Enter the diagnostic mode. Execute motor test . If it is defective, replace it.
2. Replace the DCF board (JC81-08324A) or HCF board(JC81-07292A)
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7. Troubleshooting
Code :
H1-1317
H1-1318
Error message :
Paper jam in tray 3
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper from the tray3 has not reached the tray3 feed sensor within normal time after passing the tray4
feed sensor.
- When you open and close the take away (DCF, HCF) door, the paper has jammed at the tray3 feed
sensor.
Troubleshooting method :
1. Open the side & take away door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Open the side & take away. Remove the jammed paper between the feed roller of the tray3 pick up unit
and tray2 feed roller. If there is any defective part in this area, replace it.
3. If the white idle roller of the take away door breaks away, release the inner cover and reassemble the idle
roller.
4. Check if the wall connector of tray3 pick up unit(JC81-07923A) is connected properly. Reconnect the
connector.
5. Enter the diagnostic mode, and check the feed sensor(0604-001393) test of the tray3 pick up unit.
If the paper is at sensor and Without paper message is displayed, replace the sensor.
6. Check if the connector of the tray3 pick up unit on the pick up drive unit is connected properly. Reconnect
it.
7. Replace the DCF board (JC81-08324A) or HCF board(JC81-07292A)
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7. Troubleshooting
Code :
H1-1411
Error message :
Paper jam in tray 4.
Symptom / Cause :
Paper transport jam (paper Input section)
- When you open and close the DCF take away door, the paper has jammed at the tray4 feed sensor.
Troubleshooting method :
1. Open the DCF take away door. Remove the jammed paper.
Close the DCF take away door. After warm up, if same jam occurs, check the following.
2. Check if the wall connector of tray4 pick up unit is connected properly. Reconnect the connector.
3. Enter the diagnostic mode, and check the feed sensor test of the DCF pick up unit.
If the paper is contacting sensor and Without paper message is displayed, replace the sensor.
4. Check if the connector of the tray4 pick up unit(JC81-07923A) on the pick up drive unit is connected
properly.
Reconnect it.
5. Replace the DCF board (JC81-08324A) or HCF board(JC81-07292A)
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7. Troubleshooting
Code :
H1-1412
Error message :
Paper jam in dual capacity feeder.
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper has not reached the tray4 feed sensor within normal time after pick up.
Troubleshooting method :
1. Open the side & take away door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Install the Pick up (forward, retard )roller correctly.
3. If the pick up roller is worn out or contaminated, replace it.
(Refer to 6.2.6 Pick up/Reverse/Forward Roller.)
4. Check if paper in the cassette are curled, replace the paper or stretch to remove curling.
5. Check if the wall connector of tray3 pick up unit is connected properly. Reconnect the connector.
6. If the problem persists, remove the pick up unit and check the following.
A. If the spring at the bottom of the pick up unit breaks away or is broken, replace the spring.
If the assembly mold part with spring is broken, replace it.
B. If the compression spring of the guide-forward pick up breaks away, reassemble or replace it.
C. If the error message displays despite paper empty in the cassette, check the empty actuator and photo
interrupt. Reassemble the empty actuator or replace the photo interrupter(0604-001393).
In case that the actuator is broken, check the following :
1. Does the pick up (forward) roller rotate?
A. Check if the clutch connector of the pick up drive unit is connected properly. Reconnect it.
B. Enter the diagnostic mode. Execute clutch test . If it is defective, replace it.
C. If the timing belt of the pick up drive unit breaks away or is broken, replace it.
D. Check if the motor connector of the pick up drive unit is connected properly. Reconnect it.
E. Enter the diagnostic mode. Execute motor test . If it is defective, replace it.
2. Replace the DCF board (JC81-08324A) or HCF board(JC81-07292A)
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7. Troubleshooting
Code :
H1-1417
H1-1418
Error message :
Paper jam in tray 4
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper from the tray4 has not reached the tray4 feed sensor within normal time.
- When you open and close the take away (DCF, HCF) door, the paper has jammed at the tray4 feed
sensor.
Troubleshooting method :
1. Open the side & take away door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Open the side & take away. Remove the jammed paper between the feed roller of the tray4 pick up unit
and tray3 feed roller. If there is any defective part in this area, replace it.
3. If the white idle roller of the take away door breaks away, release the inner cover and reassemble the idle
roller.
4. Check if the wall connector of tray4 pick up unit(JC81-07923A) is connected properly. Reconnect the
connector.
5. Enter the diagnostic mode, and check the feed sensor(0604-001393) test of the tray4 pick up unit.
If the paper is at sensor and Without paper message is displayed, replace the sensor.
6. Check if the connector of the tray4 pick up unit on the pick up drive unit is connected properly.
Reconnect it.
7. Replace the DCF board (JC81-08324A) or HCF board(JC81-07292A)
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7. Troubleshooting
Code :
H1-3330
H1-5330
Error message :
Input System Failure: #H1-3330. Check Tray 3 connection.
DCF Failure: #H1-5330. Check internal DCF connection
Symptom / Cause :
Communication error between HCF/DCF and machine.
Troubleshooting method :
1. Check if the HCF/DCF connector is connected to the machine properly.
2. Turn the machine off. Reinstall the HCF/DCF.
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7. Troubleshooting
Code :
M1-1113
Error message :
Paper jam in tray 1.
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper has not reached the tray1 feed sensor within normal time after pick up.
Troubleshooting method :
1. Open the Side door. If there is a jammed paper, remove it.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Install the Pick up (forward, retard )roller correctly.
3. If the pick up roller(JC93-00540A) is worn out or contaminated, replace it.
(Refer to 6.2.6 Pick up / Forward / Reverse roller)
4. Check if paper in the cassette are curled, replace the paper or stretch to remove curling.
5. Check if the wall connector of tray1 pick up unit is connected properly. Reconnect the connector.
6. If the problem persists, remove the pick up unit(JC93-00070A(1st)/ JC93-00174A(2nd)) and check the
following.
(Refer to 3.23.1 Pick up unit.)
a. If the spring at the bottom of the pick up unit breaks away or is broken, replace the spring.
If the assembly mold part with spring is broken, replace it.
b. If the compression spring of the guide-forward pick up breaks away, reassemble or replace it.
c. If the error message displays despite paper empty in the cassette, check the empty actuator and photo
interrupt. Reassemble the empty actuator or replace the photo interrupter(0604-001393).
In case that the actuator is broken, check the following :
1. Does the pick up (forward) roller rotate?
a. Check if the clutch connector of the pick up drive unit(JC93-00065A) is connected properly.
Reconnect it.
(Refer to 3.17 Pick up drive unit.)
b. Enter the diagnostic mode. Execute clutch test . If it is defective, replace it(JC47-00037A).
c. If the timing belt of the pick up drive unit breaks away or is broken, replace it.
d. Check if the motor connector of the pick up drive unit is connected properly. Reconnect it.
e. Enter the diagnostic mode. Execute motor test . If it is defective, replace it.
2. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M1-1213
Error message :
Paper jam in tray 2.
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper has not reached the tray2 feed sensor within normal time after pick up.
Troubleshooting method :
1. Open the Side door. If there is a jammed paper, remove it.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Install the Pick up (forward, retard )roller correctly.
3. If the pick up roller(JC93-00540A) is worn out or contaminated, replace it.
(Refer to 6.2.6 Pick up / Forward / Reverse roller)
4. Check if paper in the cassette are curled, replace the paper or stretch to remove curling.
5. Check if the wall connector of tray1 pick up unit is connected properly. Reconnect the connector.
6. If the problem persists, remove the pick up unit(JC93-00070A(1st)/ JC93-00174A(2nd)) and check the
following.
(Refer to 3.23.1 Pick up unit.)
a. If the spring at the bottom of the pick up unit breaks away or is broken, replace the spring.
If the assembly mold part with spring is broken, replace it.
b. If the compression spring of the guide-forward pick up breaks away, reassemble or replace it.
c. If the error message displays despite paper empty in the cassette, check the empty actuator and photo
interrupt. Reassemble the empty actuator or replace the photo interrupter.
In case that the actuator is broken, check the following :
1. Does the pick up (forward) roller rotate?
a. Check if the clutch connector of the pick up drive unit(JC93-00065A) is connected properly.
Reconnect it.
b. Enter the diagnostic mode. Execute clutch test . If it is defective, replace it(JC47-00037A).
c. If the timing belt of the pick up drive unit breaks away or is broken, replace it.
d. Check if the motor connector of the pick up drive unit is connected properly. Reconnect it.
e. Enter the diagnostic mode. Execute motor test . If it is defective, replace it.
2. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M1-1610
Error message :
Paper jam in MP tray.
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper has not reached the regi sensor within normal time after MP pick up.
Troubleshooting method :
1. Remove the jammed paper from the MP tray.
2. Open the side door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
3. Install the MP Pick up (forward, retard )roller correctly.
4. If the MP pick up roller(JC90-00989A) is worn out or contaminated, replace it.
(Refer to 6.2.11 MP Pick up / Reverse / Forward roller.)
5. Check if papers in the MP tray are curled, replace the paper or stretch to remove curling.
6. Open the side door and remove the lower cover from the rear of the side unit. Check if the connector of
the MP tray unit and the connector of the joint PBA are connected properly. Reconnect the connector.
7. If the problem persists, remove the MP unit(JC90-00921A) from the side unit and check the following.
a. If the spring at the bottom of the MP unit breaks away or is broken, replace the spring.
If the assembly mold part with spring is broken, replace it.
b. If the spring of the guide to fix the pick up roller in MP unit breaks away, reassemble or replace it.
c. If the error message displays despite paper empty in the cassette, check the empty actuator and photo
interrupt. Reassemble the empty actuator or replace the photo interrupter.
d. If the driving gear breaks away or is broken, reassemble or replace it.
In case that the actuator is broken, check the following :
1. Does the MP pick up (forward) roller rotate?
a. Check if the MP clutch connector is connected properly. Reconnect it.
b. Enter the diagnostic mode. Execute MP clutch test . If it is defective, replace it.
c. Check if the motor connector of the MP drive unit is connected properly. Reconnect it.
d. If MP solenoid(JC33-00029B) on but pick up roller moves down, check for each link, part missing,
part defect. And reassemble it.
e. Enter the diagnostic mode. Execute MP drive motor test . If it is defective, replace it.
2. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M2-1121
M2-1124
M2-1125
M2-1131
M2-1134
M2-1135
Error message :
Paper jam inside of machine.
Symptom / Cause :
Paper transport jam (paper Input section)
- The paper from the tray3 (or 4) has not reached to the tray2 feed sensor within normal time after passing
the tray3 feed sensor.
- When you open and close the take away door, the paper has jammed at the tray2 feed sensor.
Troubleshooting method :
1. Open the side & take away door. Remove the jammed paper.
Close the Side door. After warm up, if same jam occurs, check the following.
2. Open the side & take away.
Remove the jammed paper between the feed roller of the tray2 pick up unit and tray1 feed roller.
If there is any defective part in this area, replace it.
3. If the white idle roller of the take away door breaks away,
release the inner cover and reassemble the idle roller.
4. Check if the wall connector of tray1 pick up unit(JC93-00070A) is connected properly.
Reconnect the connector.
(Refer to 3.23.1 Pick up unit.)
5. Enter the diagnostic mode, and check the feed sensor test of the tray1 pick up unit.
If the paper is contacting sensor and Without paper message is displayed,
replace the sensor(0604-001393).
6. Check if the connector of the tray2 pick up unit on the pick up drive unit is connected properly.
Reconnect it.
7. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M2-1211
M2-1213
M2-1214
Error message :
Paper jam inside of machine.
Symptom / Cause :
Paper transport jam (paper Input section)
1. The paper has not reached the regi sensor within normal time after passing the tray1 feed sensor.
2. When opening the side door, the paper is detected at the regi sensor.
Troubleshooting method :
1. Open the side (take away) door. Remove the jammed paper.
Close the side (take away) door. After warm up, if same jam occurs, check the following.
2. If there is any obstacles between the tray1 feed roller and the regi roller, remove it.
3. Check if the idle roller on bottom of the side unit is fixed correctly. If or not, disassemble the Guide and
reassemble the idle roller.
In case of the electrical part problem, check the following :
1. Check if the reflective connector, junction connector on the middle of regi roller are connected properly.
Reconnect the connector.
2. Enter the diagnostic mode, and check the reflective sensor test.
If the paper is at sensor and Without paper message is displayed, replace the sensor.
3. Enter the diagnostic mode, and check the motor test of the pick up drive unit.
If the motor is broken, replace it. (JC31-00132A)
4. Check if the regi connector of main board is connected properly. Reconnect it.
5. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M2-1321
M2-1324
M2-1325
Error message :
Paper jam inside of machine.
Symptom / Cause :
1. The paper has not reached to the Fuser In sensor within a regular time after passing the registration
sensor.
2. When opening the side door, the paper is detected at the Fuser In Sensor.
Troubleshooting method :
1. Open the side (take away) door. Remove the jammed paper.
Close the side (take away) door. After warm up, if same jam occurs, check the following.
2. If there is any obstacles between the tray1 feed roller and the regi roller, remove it.
3. Check if the idle roller on bottom of the side unit is fixed correctly. If or not, disassemble the Guide and
reassemble the idle roller.
In case of the electrical part problem, check the following :
1. Check if the reflective connector, junction connector on the middle of regi roller are connected properly.
Reconnect the connector.
2. Enter the diagnostic mode, and check the reflective sensor test.
If the paper is at sensor and Without paper message is displayed, replace the sensor.
3. Enter the diagnostic mode, and check the motor test of the pick up drive unit.
If the motor is broken, replace it. (JC31-00132A)
4. Check if the regi connector of main board is connected properly. Reconnect it.
5. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M2-1331
M2-1333
M2-1334
Error message :
Paper jam inside of machine.
Troubleshooting method :
1. Open the side door. Remove the jammed paper.
Close the side door. After warm up, if same jam occurs, check the following.
2. If there is any obstacles between the tray1 feed roller and the regi roller, remove it.
3. If the 2nd transfer roller or assembly is damaged, replace it.
4. If the problem persists, separate the side unit from set. And check the following.
5. If Cam, lever, spring of the 2nd transfer roller engage device are damaged, replace the 2nd transfer roller.
(JC95-01038A)
6. If the actuator-fuser out, guide-face up exit are damaged, replace them.
7. Enter the diagnostic mode, and execute the fuser out sensor test.
Fix the actuator and be the paper at sensor. If Without paper message is displayed, replace the
sensor.
8. Check if the fuser out sensor connector is connected properly. Reconnect the connector.
9. Replace the Joint PBA(JC92-02156A) of the side unit.
10. Replace the harness of the side unit.
11. Check if the connector of the main board is connected properly. Reconnect the connector.
12. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M2-2111
M2-2113
M2-2114
Error message :
Paper jam at the top of duplex path.
Troubleshooting method :
1. Open the side door. Remove the jammed paper.
Close the side door. After warm up, if same jam occurs, check the following.
2. Check if the gate on duplex path of the side unit is operated properly. When you lift the gate and put
down, if it doesnt come down automatically, replace or reassemble it.
3. If there is any obstacles on duplex path, remove it.
4. If the feed roller is broken away, reassemble it.
5. Make the duplex 1 jam sensor be pushed by pushing duplex gate and pulling down the timing belt.
Close the side door.
Enter the diagnostic mode, and execute the duplex 1 jam sensor test.
Be the paper is at sensor. If Without paper message is displayed, replace the sensor or the actuator.
6. Enter the diagnostic mode, execute the duplex clutch test.
If there is no operation sound, reconnect the connector or replace the clutch.
7. Enter the diagnostic mode, execute the MP motor test.
If there is no operation sound, reconnect the connector or replace the MP motor(JC31-00132A).
8. Enter the diagnostic mode, execute the duplex solenoid test.
If there is no operation sound, reconnect the solenoid connector or replace the solenoid.
9. If the solenoid works but paper folded jam occurs, check the return spring and link. Reassemble or
replace it. For this, you have to remove the Cover-PCB of the side unit.
10. Check if the Side Joint PBA connector is connected properly. If there is any problem, reconnect the
connector or replace the Side Joint PBA(JC92-02156A).
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7. Troubleshooting
Code :
M2-2213
M2-2215
M2-2216
Error message :
Paper jam at the top of duplex path.
Symptom / Cause :
Paper transport jam (paper Input section)
1. The paper has not reached the duplex jam 2 sensor within a regular time after passing the duplex jam
1 sensor.
2. When opening the side door, the paper is detected at the duplex jam 2 sensor.
Troubleshooting method :
1. Open the side door. Remove the jammed paper.
Close the side door. After warm up, if same jam occurs, check the following.
2. If there is any obstacles on duplex path, remove it.
3. If the feed roller is broken away, reassemble it.
4. Make the duplex 2 jam sensor be pushed by pushing duplex gate and pulling down the timing belt.
Close the side door.
Enter the diagnostic mode, and execute the duplex 2 jam sensor test.
Be the paper at sensor. If Without paper message is displayed, replace the sensor or the actuator.
5. Check if the Side Joint PBA connector is connected properly. If there is any problem, reconnect the
connector or replace the Side Joint PBA(JC92-02156A).
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7. Troubleshooting
Code :
M2-2411
M2-2413
M2-2414
Error message :
Paper jam at the return of duplex path.
Symptom / Cause :
Paper transport jam (paper Input section)
1. The paper has not reached the fuser out sensor within normal time after passing the fuser out sensor.
2. When opening the side door, the paper is detected at the return sensor.
Troubleshooting method :
1. Open the side door. Remove the jammed paper.
Close the side door. After warm up, if same jam occurs, check the following.
2. If the idle roller of the exit unit(JC90-00914C) is damaged or not assembled, reassemble it properly.
3. If there is any obstacles on return path of the exit unit, remove it.
4. Enter the diagnostic mode, and execute the return sensor test.
Be the paper at sensor. If Without paper message is displayed, replace the reflect type sensor or the
actuator.
5. Close the side door. Enter the diagnostic mode, execute the exit solenoid on/off of the actuator test.
If there is no operation sound, reconnect or replace the solenoid connector.
6. Check if the return gate of the exit unit is assembled with torsion spring on the rear of set properly.
Reassemble or replace the spring. ( Solenoid spring is the same )
7. Reconnect the exit unit wall connector and close the side door.
8. If the problem persists, disassemble the exit unit and check the following.
If any part is damaged, replace it.
A. Check if the gate return is damaged or deformed.
B. Check if the reflect type sensor connector is connected properly.
9. Check if the exit connector on main board. Reconnect it.
10. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M3-1211
M3-1213
M3-1214
Error message :
Paper jam in exit area.
Symptom / Cause :
Paper transport jam (paper output section)
- The paper has not reached the exit sensor or face up exit sensor within normal time after passing the
output sensor.
Troubleshooting method :
1. Open the side door. And remove the jammed paper.
Close the side door. After warm up, if same jam occurs, check the following.
2. If the idle roller of the exit unit(JC90-0914C) is damaged or not assembled, reassemble it properly.
3. If there is any obstacles on paper path of the exit unit, remove it.
4. Enter the diagnostic mode, and execute the exit sensor test.
Be the paper at sensor. If Without paper message is displayed, replace the sensor.
5. Check if the return gate of the exit unit is assembled with torsion spring on the rear of set properly.
Reassemble or replace the spring. ( Solenoid spring is the same )
6. Reconnect the exit unit wall connector and close the side door.
7. If the problem persists, disassemble the exit unit and check the following.
If any part is damaged, replace it.
a Check if the gate return is damaged or deformed.
b. Check if the idle roller, holder in the exit unit is damaged.
c. Check if the actuator exit sensor is damaged.
d. Check if the photo interrupter is damaged or the connector is connected properly.
8. Check if the exit connector on main board. Reconnect it.
9. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
M3-2230
Error message :
Output tray is full. Remove printed media.
Symptom / Cause :
Too much paper in output bin tray (paper out put section)
- The bin full sensor actuator or sensor is defective.
Troubleshooting method :
1. Remove the exit unit from the set. And replace the face down antistatic brush.
2. Enter the diagnostic mode, and execute the face down bin full sensor test.
When lifting the bin full actuator, if without paper is displayed, replace the photo interrupter or
reconnect the connector.
3. If the photo interrupter is broken away from the exit unit, remove the exit unit and reassemble the photo
interrupter.
4. Check if the photo interrupter connector, junction connector are connected properly.
If the connector is unplugged, remove exit unit and reconnect the connector.
5. Check if the regi connector on the engine controller is connected properly.
Reconnect it.
6. Replace the main board(JC92-02580A(for 9352) / JC92-02581A(for 9252))
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7. Troubleshooting
Code :
S1-2411
Error message :
HDD System Failure: #S1-2411. Turn off then on.
Symptom / Cause :
1. Hard Disk is not installed in the machine.
2. Hard Disk cable is not connected correctly.
3. Hard Disk is defective.
Troubleshooting method :
1. Check if the HDD is installed properly.
a) Remove the rear cover and main board plate.
b) Check if the HDD cable is connected to the main board correctly.
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7. Troubleshooting
Code :
S1-2433
S1-2443
S1-2444
S1-2445
S1-2446
S1-2447
S1-2448
S1-2449
Error message :
HDD System Failure # S1-2433 : Call for service.
HDD System Failure # S1-2443 : Call for service.
HDD System Failure # S1-2444 : Call for service.
HDD System Failure # S1-2445 : Call for service.
HDD System Failure # S1-2446 : Call for service.
HDD System Failure # S1-2447 : Call for service.
HDD System Failure # S1-2448 : Call for service.
HDD System Failure # S1-2449 : Call for service.
Symptom / Cause :
S1-2433 : HDD ROOT partition is full.
S1-2443 : HDD ROOT partition is corrupted.
S1-2444 : HDD SYS partition is corrupted.
S1-2445 : HDD DOC partition is corrupted.
S1-2446 : HDD SECURE partition is corrupted
S1-2447 : HDD DOC SPOOL partition is corrupted
S1-2448 : HDD DOC SWAP partition is corrupted
S1-2449 : HDD DOC PRINT partition is corrupted
Troubleshooting method :
1. Select the system recovery menu. Execute the hard disk format /Firmware re-installation.
Note Before starting format, back up the data by using the User Data Management in service mode.
2. If the problem persists, replace the hard disk drive with new one(JC59-00035A).
(Refer to 3.8 HDD.)
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7. Troubleshooting
Code :
S1-2434
S1-2435
S1-2436
S1-2437
S1-2438
S1-2439
Error message :
HDD Error #S1-2434. Check users guide
HDD Error #S1-2435. Check users guide
HDD Error #S1-2436. Check users guide
HDD Error #S1-2437. Check users guide
HDD Error #S1-2438. Check users guide
HDD Error #S1-2439. Check users guide
Symptom / Cause :
HDD partition is almost full.
Troubleshooting method :
S1-2434 : Addresses in Address book / User data in User profile
S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms
S1-2436 : System Logs
S1-2437/3438/3439 : Printing Error / No Paper in Tray
1. Enter SVC mode. Select Hard Disk Maintenance in Service Function.
2.
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7. Troubleshooting
Code :
S1-2510
S1-2511
S1-2523
S1-2540
Error message :
MSOK System Failure #S1-2510 : Turn off then on.
MSOK System Failure: #S1-2511. Turn off then on.
PPM data is incorrect. Call for service & change MSOK.
MSOK Failure: #S1-2540. Call for service & change MSOK.
Symptom / Cause :
MSOK has the problem.
#S1-2510 : MSOK module was broken.
#S1-2511 : Doesn't install the MSOK or MSOK module was broken.
#S1-2523 : MSOK PPM information error
#S1-2540 : MSOK nCRUM data error
Troubleshooting method :
1. Remove the rear cover and main board plate.
2. Is the MSOK installed properly? Install the MSOK properly.
MSOK
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7. Troubleshooting
Code :
S1-3110
Error message :
Video System Failure: #S1-3110. Turn off then on.
Symptom / Cause :
Video System is not responding over 3 minutes.
Troubleshooting method :
1. Check if the main board harness is connected correctly.
a) Remove the rear cover and main board plate.
b) Check the connection between OPE HUB board(JC92-02586A) and main board.
3. If the problem persists, replace the main board (JC92-02580 for 9352 / JC92-02581A for 9252)
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7. Troubleshooting
Code :
S2-1211
Error message :
Engine System Failure: #S2-1211. Turn off then on.
Symptom / Cause :
MICOM (SMPS), It can't recognize at initial booting time
Communication error with the power Micom chip or version information error.
The soft power button does not operate.
Troubleshooting method :
Replace the main board (JC92-02580 for 9352 / JC92-02581A for 9252)
MSOK
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7. Troubleshooting
Code :
S2-2311
Error message :
Engine System Failure : #S2-2311. Turn off then on.
Symptom / Cause :
EEPROM memory on engine board does not operate.
Troubleshooting method :
Replace the main board (JC92-02580 for 9352 / JC92-02581A for 9252)
MSOK
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7. Troubleshooting
Code :
S2-3110
Error message :
Engine System Failure #S2-3110 : Turn off then on.
Symptom / Cause :
Communication error between video system and engine system
Troubleshooting method :
Replace the main board (JC92-02580 for 9352 / JC92-02581A for 9252)
MSOK
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7. Troubleshooting
Code :
S2-3114
Error message :
Engine System Failure #S2-3114 : Turn off then on.
Symptom / Cause :
ACR error has occurred.
Troubleshooting method :
1. Perform the ACR calibration manually.
2. Check if the ACR sensor is defective and connector is connected properly.
FRAME MAIN-MIDDLE
ACR SENSOR
ACR(CTD)
sensor
MSOK
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7. Troubleshooting
Code :
S2-3115
Error message :
Engine System Failure #S2-3115 : Turn off then on.
Symptom / Cause :
TRC exceeded the limit time.
Troubleshooting method :
1. Open and close the front door. Wait until warming up is done.
2. Enter the SVC mode. Execute Color Tone Adjustment (TRC). And check if is does work properly.
(Refer to 4.5.5.2 Color Density Adjustment)
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7. Troubleshooting
Code :
S2-4210
S2-4410
S2-4A10
Error message :
Front door is open. Close it.
Right door is open. Close it.
Feed door is open. Close it.
Symptom / Cause :
Front door or right door is open.
Feed door is open.
All door is closed but this error is displayed.
Troubleshooting method :
1. Check if the front door and right door is closed perfectly.
2. Check the harness path.
3. If the harness path is OK, replace the main board (JC92-02580 for 9352 / JC92-02581A for 9252)
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7. Troubleshooting
Code :
S3-3111
Error message :
Scan System Failure : #S3-3111. Turn off then on.
Symptom / Cause :
The MFP could not execute the copy and scan functions. (Communication error with scanner board.)
Troubleshooting method :
1. Is the MFP in lock up status?
Reboot the MFP.
2. Check the connection between Scan joint board and Main board.
Is it connected properly?
Yes : Replace the Scan joint board(JC92-02579A).
(Refer to 3.3.4 Scan joint board)
3. If the message does not disappeared after replacing the scanner board, replace the main board.
(JC92-02580 for 9352 / JC92-02581A for 9252)
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7. Troubleshooting
Code :
S3-3121
Error message :
Scanner locking screw is locked or another problem occurred
Symptom / Cause :
The scanner is locked by the Handle fixer.
When moving the scanner, an abnormal home position checking of the sensor is occurred.
Home position could not be checked because of abnormal symptoms or stop of scan motor stall.
Troubleshooting method :
1. Check if the scanner is locked by the handle fixer.
Remove the handle fixer.
2. Check if the scanner is working properly when the cover open sensor lever is on/off.
In case of normal status, when you push the cover open sensor, it moves to the left ( home
position direction). When you take off the cover open sensor, it moves to the right (paper
detection position direction).
3. After turning power on, if the scan motor works properly, check the cover open sensor.
A. Replace the cover open sensor board.
B. Replace the sensor harness.
4. Check if the scan motor is working properly.
If there is any problem, please follow directions below :
A. Replace the motor.
B. Replace the Scan joint board(JC92-02579A).
(Refer to 3.3.4 Scan joint board)
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7. Troubleshooting
Code :
S3-3211
Error message :
Scan System Failure #S3-3211 : Turn off then on.
Symptom / Cause :
At system booting, the MFP could not detect the DADF.
DADF could not detect the paper. ( The green LED of DADF external is off. )
Troubleshooting method :
1. Reboot the MFP.
Check the initial operation of DADF (whether the motor is working or not)
2. Is power supplied to the DADF board?
3. Check the connection between DADF board and Scan Joint board.
Is it connected properly?
Yes : Replace the DADF board(JC92-02446A)
(Refer to 3.22.4 DADF Main Board)
DADF board
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7. Troubleshooting
Code :
S5-3131
Error message :
UI System Failure
Symptom / Cause :
Screen Display error has occurred because of HDD cache defect.
Troubleshooting method :
1. Close the warning pop up window and go to the home screen.
2. If the problem persists, enter the SVC mode. (Press 1,2,3 number keys simultaneously.)
Select Create new image (Service Functions > Hibrenation Mode)
Code :
S6-3122
Error message :
Network cable is disconnected. Check it.
Symptom / Cause :
Network cable is disconnected.
Troubleshooting method :
1. Check if the network cable is connected properly.
Unplug and reconnect the network cable.
2. It the problem persists, replace the main board(JC92-02580 for 9352 / JC92-02581A for 9252).
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7. Troubleshooting
Code :
S6-3123
Error message :
This IP address conflicts with that of other system. Check it.
Symptom / Cause :
Network error. (IP address conflicts with that of another system. / Communication error / There is no
response when checking the ping test.)
Troubleshooting method :
Change the machines IP address.
1. Select Machine Setup on the touch screen.
2. Select Networking Setting.
3. Log-In.
4. Select TCP/IP.
5. Select the proper item for your machine.
6. Select IP Setting.
7. Select the proper item for your machine.
8. Change the IP address.
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7. Troubleshooting
Code :
U1-2113
U1-2114
U1-2119
Error message :
Fuser Unit Failure #U1-2113 : Turn off then on.
Fuser Unit Failure #U1-2114 : Turn off then on.
Fuser Unit Failure #U1-2119 : Turn off then on.
Symptom / Cause :
The thermistor cant measure temperature. The hear-roller will not heat-up.
Troubleshooting method :
1. Turn the machine off and turn it on again.
2. Check the following :
a. Check the power voltage of the fuser unit. (110V, 220V)
b. Check if the Heat lamp is broken.
c. Check if the AC connection of Heat lamp is disconnected or contaminated.
d. Check if the drawer latches have been correctly pulled back.
e. Check if the thermostat is blown.
f. Check if there is any jammed paper in fuser unit.
g. Check if the resistance value of NC sensor is normal.
h. Check if the power voltage is normal. (Is the voltage during the operation 10% of the rated
voltage?)
3. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
a. Open the side cover.
b. Remove 2 screws.
c. Take off the fuser unit while holding both handles.
d. Install the fuser unit.
[A]
CAUTION
The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before
replacing it, make sure that fuser unit has cooled.
4. If the problem persists after replacing the fuser unit, replace the FDB (JC44-00227A)
5. If the problem persists after replacing the FDB, replace the SMPS board(SMPS1 : JC44-00090E /
SMPS2 : JC44-00100C))/ JC91-01141A(110V)).
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7. Troubleshooting
Code :
U1-2115
Error message :
Fuser Unit Failure #U1-2115 : Turn off then on.
Symptom / Cause :
The toner on printed page is not fixed perfectly. (Fuser pressure error)
It is difficult to remove a jammed paper or paper tears easily.
Troubleshooting method :
1. Turn the machine off and turn it on again.
2. When you open and close the side door, check if there is a sound of the fuser pressure motor.
3. Enter the diagnostic mode. Execute the fuser pressure motor test.
4. If the problem persists, check the following :
a. Turn the machine off.
b. Remove the fuser unit from the machine.
c. Remove the Frame-fuser rear of the fuser unit.
d. Check the connection of the fuser pressure motor.
e. Rotate the warm gear located in the left of pressure motor.
Check if the position of pressure roller moves and gears related to pressure rotates.
f. Check if the fuser pressure motor is defective.
5. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
a. Open the side cover.
b. Remove 2 screws.
c. Take off the fuser unit while holding both handles.
d. Install the fuser unit.
[A]
CAUTION
The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before
replacing it, make sure that fuser unit has cooled.
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7. Troubleshooting
Code :
U1-2131
U1-2134
Error message :
Fuser Unit Failure #U1-2131 : Turn off then on
Fuser Unit Failure #U1-2134 : Turn off then on
Symptom / Cause :
The Fuser(Center) is being diagnosed for Low Heat Error.
The Fuser(Side) is being diagnosed for Low Heat Error.
Troubleshooting method :
1. Turn the machine off and turn it on again.
2. Check the following :
a. Check the power voltage of the fuser unit. (110V, 220V)
b. Check if the Heat lamp is broken.
c. Check if the AC connection of Heat lamp is disconnected or contaminated.
d. Check if the drawer latches have been correctly pulled back.
e. Check if the thermostat is blown
f. Check if there is any jammed paper in fuser unit.
g. Check if the resistance value of NC sensor is normal. (307K~430K @25)
Measurement
Resistance Value (@ 25 )
307K~430K
307K~430K
h. Check if the power voltage is normal. (Is the voltage during the operation 10% of the rated
voltage?)
3. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
4. If the problem persists after replacing the fuser unit, replace the FDB (JC44-00227A)
5. If the problem persists after replacing the FDB, replace the SMPS board(SMPS1 : JC44-00090E /
SMPS2 : JC44-00100C))/ JC91-01141A(110V)).
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7. Troubleshooting
Code :
U1-2132
U1-2135
Error message :
Fuser Unit Failure #U1-2132 : Turn off then on
Fuser Unit Failure #U1-2135 : Turn off then on
Symptom / Cause :
At warm up, the fuser temperature has not reached its normal temperature within the regular time.
Troubleshooting method :
1. Turn the machine off and turn it on again.
2. Check the following :
a. Check the power voltage of the fuser unit. (110V, 220V)
b. Check if the Heat lamp is broken.
c. Check if the AC connection of Heat lamp is disconnected or contaminated.
d. Check if the drawer latches have been correctly pulled back.
e. Check if the thermostat is blown
f. Check if there is any jammed paper in fuser unit.
g. Check if the resistance value of NC sensor is normal.
Measurement
Resistance Value (@ 25 )
307K~430K
307K~430K
H. Check if the power voltage is normal. (Is the voltage during the operation 10% of the rated
voltage?)
3. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
4. If the problem persists after replacing the fuser unit, replace the FDB (JC44-00227A)
5. If the problem persists after replacing the FDB, replace the SMPS board(SMPS1 : JC44-00090E /
SMPS2 : JC44-00100C))/ JC91-01141A(110V)).
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7. Troubleshooting
Code :
U1-2141
U1-2142
Error message :
Fuser Unit Failure #U1-2141 : Turn off then on
Fuser Unit Failure #U1-2142 : Turn off then on
Symptom / Cause :
The Fuser(Center) is being diagnosed for Over Heat Error.
The Fuser(Side) is being diagnosed for Over Heat Error.
Troubleshooting method :
Resistance Value (@ 25 )
307K~430K
307K~430K
d. Check if the power voltage is normal. (Is the voltage during the operation 10% of the rated
voltage?)
3. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
4. If the problem persists after replacing the fuser unit, replace the FDB (JC44-00227A)
5. If the problem persists after replacing the FDB, replace the SMPS board(SMPS1 : JC44-00090E /
SMPS2 : JC44-00100C))/ JC91-01141A(110V)).
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7. Troubleshooting
Code :
U1-2211
Error message :
Fuser Unit Failure #U1-2211 : Turn off then on
Symptom / Cause :
Fuser unit is not installed.
The machine cant detect the fuser installation.
Troubleshooting method :
1. Turn the machine off.
2. Open the side cover. Check if the fuser unit is installed.
3. If the fuser unit is installed, check the followings.
a. Check if both handles are locked correctly.
b. Check if the draw connector is connected to the machine correctly.
c. Check if the draw connector is deformed or broken.
4. Remove and reinstall the fuser unit.
a. Open the side cover.
b. Remove 2 screws.
c. Take off the fuser unit while holding both handles.
d. Install the fuser unit.
[A]
CAUTION
The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before
replacing it, make sure that fuser unit has cooled.
5. Turn the machine off then on.
6. If the problem persists, replace the fuser unit(JC91-01142A(220V)/ JC91-01141A(110V)).
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7. Troubleshooting
Code :
U2-2111
U2-3111
U2-4111
U2-5111
Error message :
Yellow LSU Unit Failure #U2-2111 : Turn off then on.
Magenta LSU Unit Failure #U2-3111 : Turn off then on.
Cyan LSU Unit Failure #U2-4111 : Turn off then on.
Black LSU Unit Failure #U2-5111 : Turn off then on.
Symptom / Cause :
LSU motor is stopped but machine recognizes it as operational.
Troubleshooting method :
1. Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2. Print a demo page to check that the machine operates normally.
3. If the problem persists, check the following :
1) If the LSU motor makes a sound,
a. Enter SVC mode to check the LSU motor ready signal.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
- Press 1,2,3 number keys simultaneously. When the password dialog box appears,
enter 1934 and press the OK button.
b. Select 100-5200(LSU Motor1 Run Ready) / 100-5210(LSU Motor2 Run Ready) .
c. Press Start button. Check that the status has changed to Executing -> Low -> High.
d. If the status has not changed, the motor ready signal is abnormal.
Replace the LSU(JC97-04217A for 9252/ JC97-04218A for 9352).
2) If the LSU motor does not makes a sound,
a. Turn the machine off and open the side cover. Unplug and reconnect the LSU cable.
Check that the LSU motor make a sound after turning the machine on.
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7. Troubleshooting
Troubleshooting method :
b. Turn the machine off and remove the rear cover. Unplug and reconnect the LSU cable on main
board. Check that the LSU motor make a sound after turning the machine on.
c. If the problem persists, replace the LSU(JC97-04217A for 9252/ JC97-04218A for 9352).
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7. Troubleshooting
Code :
U2-2112
U2-3112
U2-4112
U2-5112
Error message :
Yellow LSU Unit Failure #U2-2112 : Turn off then on.
Magenta LSU Unit Failure #U2-3112 : Turn off then on.
Cyan LSU Unit Failure #U2-4112 : Turn off then on.
Black LSU Unit Failure #U2-5112 : Turn off then on.
Symptom / Cause :
LSU motor does not operate normally. Motor Ready signal is abnormal.
Troubleshooting method :
1. Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2. Print a demo page to check that the machine operates normally.
3. If the problem persists, check the following :
1) If the LSU motor makes a sound,
a. Enter SVC mode to check the LSU motor ready signal.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
- Press 1,2,3 number keys simultaneously. When the password dialog box appears,
enter 1934 and press the OK button.
b. Select 100-5200(LSU Motor1 Run Ready) / 100-5210(LSU Motor2 Run Ready) .
c. Press Start button. Check that the status has changed to Executing -> Low -> High.
d. If the status has not changed, the motor ready signal is abnormal.
Replace the LSU(JC97-04217A for 9252/ JC97-04218A for 9352).
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7. Troubleshooting
Troubleshooting method :
b. Turn the machine off and remove the rear cover. Unplug and reconnect the LSU cable on main
board. Check that the LSU motor make a sound after turning the machine on.
c. If the problem persists, replace the LSU(JC97-04217A for 9252/ JC97-04218A for 9352).
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7. Troubleshooting
Code :
U2-2113
U2-3113
U2-4113
U2-5113
Error message :
Yellow LSU Unit Failure #U2-2113 : Turn off then on.
Magenta LSU Unit Failure #U2-3113 : Turn off then on.
Cyan LSU Unit Failure #U2-4113 : Turn off then on.
Black LSU Unit Failure #U2-5113 : Turn off then on.
Symptom / Cause :
LSU Hsync Signal is abnormal. So machine cant print job.
Troubleshooting method :
1. Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2. Print a demo page to check that the machine operates normally.
3. If the problem persists, check the following :
a) Turn the machine off and remove the left cover.
Remove the COVER-LD(JC63-02383A) of the LSU, Unplug and reconnect the LSU cable.
Turn the machine on.
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7. Troubleshooting
Troubleshooting method :
c) Turn the machine off and remove the rear cover. Unplug and reconnect the LSU cable on main
board. Check that the LSU motor make a sound after turning the machine on.
d) If the problem persists, replace the LSU(JC97-04217A for 9252/ JC97-04218A for 9352).
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7. Troubleshooting
Code :
U2-6111
Error message :
LSU Unit Failure #U2-5113 : Turn off then on.
Symptom / Cause :
LSU shutter operation is abnormal.
Troubleshooting method :
1. Open the side cover and close it.
2. Turn the machine on and turn it off again.
3. Open the side cover. Check the shutter motor and shutter sensor operation.
a. Enter SVC mode.
- Press 1,2,3 number keys simultaneously. When the password dialog box appears,
enter 1934 and press the OK button.
b. Select 100-0530(LSU shutter motor forward) . Check if the motor and shutter operate.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
c. Check if the shutter motor harness is connected properly. Reconnect it.
Turn the machine off then on.
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7. Troubleshooting
Troubleshooting method :
e. If the sensor status is not changed, check the sensor connection.
If the sensor is defective, replace it.
4. If the problem persists, replace the LSU(JC97-04217A for 9252/ JC97-04218A for 9352).
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7. Troubleshooting
Code :
U3-3212
U3-3213
U3-3214
Error message :
Original paper jam inside of scanner
Symptom / Cause :
Jam has occurred inside the DADF unit.
Troubleshooting method :
1. Open the DADF cover. If there is jammed paper, remove it.
2. If this error occurs continually, check the DADF regi. sensor(0604-001393) and regi actuator (JC66
03148A). If their operation is abnormal, replace the defective part.
3. If the regi sensor is OK, check the scan sensor(0604-001393) and scan actuator(JC6603210A).
If their operation is abnormal, replace the defective part.
4. Check if the regi. clutch operates normally. Check if the clutch cable is connected correctly.
If the clutch(JC4700033A) is defective, replace it.
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7. Troubleshooting
Code :
U3-3312
U3-3313
U3-3314
Error message :
Original paper jam inside of scanner
Symptom / Cause :
Jam has occurred inside the DADF unit.
Troubleshooting method :
1. Open the DADF cover. If there is jammed paper, remove it.
2. If this error occurs continually, check the DADF regi. sensor(0604-001393) and regi actuator (JC66
03148A). If their operation is abnormal, replace the defective part.
3. If the regi sensor is OK, check the scan sensor(0604-001393) and scan actuator(JC6603210A).
If their operation is abnormal, replace the defective part.
4. Check if the regi. clutch operates normally. Check if the clutch cable is connected correctly.
If the clutch(JC4700033A) is defective, replace it.
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7. Troubleshooting
Code :
U3-3413
U3-3414
Error message :
Original paper jam inside of scanner
Symptom / Cause :
Jam has occurred inside the DADF unit.
Troubleshooting method :
1. Open the DADF cover. If there is jammed paper, remove it.
2. If this error occurs continually, check the following:
a) Check if the Regi. actuator(JC6603148A) operates normally.
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7. Troubleshooting
Code :
U3-3513
U3-3514
Error message :
Original paper jam inside of scanner
Symptom / Cause :
Jam has occurred inside the DADF unit.
Troubleshooting method :
1. Open the DADF cover. If there is jammed paper, remove it.
2. If this error occurs continually, check the following:
a) Check if the scan actuator(JC66-03210A) operates normally.
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7. Troubleshooting
Code :
U3-3611
U3-3613
U3-3614
Error message :
Original paper jam in exit area of scanner
Symptom / Cause :
Jam has occurred inside the DADF unit.
Troubleshooting method :
1. Open the DADF cover. If there is jammed paper, remove it.
2. If this error occurs continually, check the following:
a) Check if the exit actuator(JC66-03184A) operates normally.
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7. Troubleshooting
Code :
U3-4210
Error message :
Top door of scanner is open.
Symptom / Cause :
DADF cover is open.
Troubleshooting method :
1. Close the DADF cover properly.
2. If this error occurs continually, Check the following:
a) Check the DADF cover open sensor(0604-001393) and its harness. If there is a defective part,
replace it.
b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open
(JC63-03273A).
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7. Troubleshooting
Service Manual
7-123
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7. Troubleshooting
Service Manual
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7. Troubleshooting
7-125
SAMSUNG ELECTRONICS
7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Clean.
Change LSU.
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7. Troubleshooting
Step
Check item
Action
Change original.
10
11
12
13
Mirror is dirty.
Lamp is dirty.
Reflectors are dirty.
14
Readjust.
15
16
Clean.
17
Clean.
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Clean.
Change original.
10
11
Readjust.
12
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Clean.
Change original.
Clean.
Service Manual
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Change original.
Mirror is dirty.
Clean.
Lens is dirty.
Clean.
Clean.
10
Clean.
11
12
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Clean
Clean
Change original.
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Perform OPC-ACR.
There is still color shift.
Go to following checks
7-132
SAMSUNG ELECTRONICS
7. Troubleshooting
Step
Check item
Action
10
11
12
Perform OPC-ACR.
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7. Troubleshooting
Paper feeding
direction
B. Troubleshooting procedure
Step
Check item
Action
10
11
12
Service Manual
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Reseat it.
Service Manual
7-135
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Go to next step.
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7. Troubleshooting
Step
Check item
Action
Reconnect.
Motor is defective.
10
Service Manual
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7. Troubleshooting
Y S600 Pattern
Service Manual
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7. Troubleshooting
M S600 Pattern
Service Manual
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7. Troubleshooting
C S600 Pattern
Service Manual
7-140
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7. Troubleshooting
K S600 Pattern
Service Manual
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7. Troubleshooting
TRC Report
Service Manual
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7. Troubleshooting
Blank copy
Black copy
B. Troubleshooting procedure
Step
1
Check item
Action
Reconnect.
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7. Troubleshooting
Step
Check item
Action
Reconnect.
Reconnect.
Reconnect.
10
11
Service Manual
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Clean.
Change LSU.
Change HVPS board.
Service Manual
Action
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SAMSUNG ELECTRONICS
7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Go to next step.
Clean.
Correct.
Change transfer roller unit.
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Clean.
Go to next step.
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7. Troubleshooting
Step
Check item
Action
Service Manual
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Clean.
Clean or change.
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Service Manual
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Service Manual
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Go to following checks
Perform OPC-ACR.
There is still white gap.
Go to following checks
Default (Level 5)
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7. Troubleshooting
B. Troubleshooting procedure
Step
Check item
Action
Remove it.
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7. Troubleshooting
Service Manual
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7. Troubleshooting
Service Manual
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7. Troubleshooting
Service Manual
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7. Troubleshooting
Symptom
The touch screen does not work.
Possible cause
1. OPE is defective.
Troubleshooting method :
Replace the OPE Unit. Re-check the operation.
Symptom
The keyboard does not operate.
Possible cause
1. Keyboard is defective.
2. OPE is defective.
3. HUB PBA is not supplied with power.
Troubleshooting method :
1. Replace the keyboard. Check its operation again.
2. Replace the OPE Unit. Check its operation again.
3. Check if power is supplied to the HUB PBA.
4. Replace the engine controller.
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7. Troubleshooting
Symptom
Touch screen does not operate properly.
Possible cause
The linearity value for touch panel has changed due to using a machine long hours or surroundings.
Troubleshooting method :
1. Turn off the machine.
2. While pressing the number 0 on numeric keys, turn on the machine. Wait until the calibration screen
appears.
3. Press centre of mark + following order 1-9. Use your finger. Perform 2 times.
4. If there is no problem, Complete will appear on LCD and reboot the machine.
When making a mistake, start again from the step 1.
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7. Troubleshooting
Symptom
1. USB port on back side does not work.
2. USB device port does not work.
3. Wired network does not work.
Possible cause
Video controller is defective.
Troubleshooting method :
Replace the main board.
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7. Troubleshooting
Service Manual
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8. System
m Diagram
8. System
y
Diagram
g
8.1 Main1
Service Manual
8-1
SAMSUNG ELECTRONICS
8. System
m Diagram
8.2 Main2
Service Manual
8-2
SAMSUNG ELECTRONICS
8. System
m Diagram
8.3 Main3
Service Manual
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8. System
m Diagram
8.4 Main4
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8. System
m Diagram
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8. System
m Diagram
8.6 HEATER
JC39-01115A
HEATER S/W
WHT
BLK
WHT
BLK
Themostat
BLK
SCANNER A
JC39-01085A
WHT
WHT
MAIN S/W
FUSE
BLK
JC39-01154A
Themostat
BLK
SCANNER B
WHT
BLK
INLET
SOCKET
WHT
GND
GND
BLK
CASSETTE
Themostat
WHT
BLK
DCF/HCF
Themostat
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WHT
SAMSUNG ELECTRONICS
9. System Recovery
9. System Recovery
This Application allows administrator to recover the syystem to factory default state if a Hard Disk failure
occurs This application will primarily be used by Devicce Administrator
occurs.
Administrator.
Also, you need a USB stick for HDD back up.
[Preparation]
NOTE - Use min 2GB USB stick for HDD Recovery.
Memory stick file system type: FAT16 or FAT32 not NTFS.
N
M
Memory
stick
ti k mustt contain
t i a file
fil : HDD image
i
file
fil (xx
( xxx.ehd)
hd)
After successful HDD recovery you need to manually reboot
r
machine by selecting Shutdown or Reboot
option.
After reboot system should go to System Initializa
ation.
It does not happen always.
If system will not go to initialization you must perfform Full memory clear from SVC Mode
otherwise system will not work properly.
Please perform FW update using One ROM FW file
e after completion of System Initialization. This is
a must to even all FW module levels including maiin FW module restored during HDD recovery
procedure.
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9. System Recovery
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9. System Recovery
9.2 USB
It is the basic screen when user selects the USB option
n from the login page.
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9. System Recovery
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9. System Recovery
9.3 Network
This page contains two sections :
1. Configure device IP address
2 Configure samba settings
2.
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9. System Recovery
9 4 1 Next button
9.4.1
When the user clicks Next button then the actual recovvery of the system will take place.
The user will be directed to the Progress page.
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9. System Recovery
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9. System Recovery
After every second the progress information is displayyed till the progress reaches 100%. After successful
HDD recovery you need to manually reboot machine by selecting Shutdown or Reboot option.
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9. System Recovery
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9. System Recovery
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9. System Recovery
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11
SAMSUNG ELECTRONICS
Image
Use
Remark
1.Spanner
(More than 15mm)
Installation
2.Hand DVM
(More than 3 digits)
Service
3.Spring hook
(More than 3mm )
Service
4. Small vacuum
Service
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Tool
Image
Use
Remark
5. Driver
(M3 long, M3 short,
M2 long, M2 short)
To tighten screws.
To remove the hinge of the
cover.
To adjust a finisher dip switch.
Service
6. Tweezers
(small type)
Service
7. Cotton Swab
Service
8. Soft cloth
Service
Service
Installation
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Tool
Image
Use
Remark
Installation
12. Software CD
Installation
Service
Service
Service
15. Clamp
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10.2 Abbreviations
The table below explains the abbreviations used in this service manual.
ACR
ADC
AMS
BD PBA
CMS
CRUM
DADF
DCF
DDR2
DIMM
ECP
EEPROM
ESD
FCON PBA
FCOT
FDI
FRR
HCF
HR
Heat roller
HVPS
ICON PBA
IPM
IPP
ITB
LCD
LPEC3
MSOK
NIC
NTC thermistor
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NVM
Non-Volatile Memory
PCI
PM
Preventive Maintenance
PWM
RISC
SMPS
SNMP
SWS
SWS
TCP/IP
TFT
Thin-Film Transistor
TIFF
TRC Control
UART
UI
User Interface
VPU
WNPC
XOA
XPS
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Date
Page
Description
2.00
08/Aug/2014
2.01
18/Sep/2014
7-54,55,57
2.02
25/Feb/2015
2-5
2.03
29/Apr/2015
2-1~6
2.04
29/May/2015
2-100
2.05
27/Jul/2015
7-56
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SAMSUNG ELECTRONICS
Web Site
Europe, MENA,
CIS, Africa
https://gspn1.samsungcsportal.com
E.Asia, W.Asia,
China, Japan
https://gspn2.samsungcsportal.com
N.America, S.America
https://gspn3.samsungcsportal.com