MN1284

NICE Marketing Note
September 2014
MN1284
NICE Sunset Updates

In accordance with the current sunset policy announced in November 2009 (see MN1198), NICE
is updating its key milestone dates for the different versions.
This MN replaces MN1202.
The information provided in the tables listed overrides any previous dates for version expiration:
End-of-Sale Date - The final date when a product version will be available for sale.
End-of-Expansion Sale Date The final date when a product version, hardware or
software can be expanded within the same product version of an existing installation.
End-of-Mainstream Software Support Date The final date when NICE will cease to
provide code fixes and changes for a product version.
End-of-Extended Software Support Date - The final date when NICE will cease to
provide critical code fixes and changes for a product version. Requests for third-party
software certifications may require an upgrade to a newer minor/major release.
End-of-Support Date The final date when NICE will cease to provide support for a
product version including technical support, on-site support, help desk support, training
and spare parts.
The following tables include the exact availability, sunset and other dates for each version and
product based the sunset announcement:
Information herein is proprietary information and trade secrets of NICE Systems Ltd.
NICE Systems 2014. All rights reserved. MN1284
Page 1 of 4
NICE Marketing Note

September 2014
MN1284
Table 1 - Sunset dates for each version and product, based on the current sunset policy (See MN
1198)
End-ofMainstream
Software
Support
Date
End-ofExtended
Software
Support Date
Version
General
Availability
Date
Sunset
Announcement
Date
End-of-Sale
Date
End-ofExpansion
Date
NICE
Perform
Release
3.0
June
2007
November 1,
2009
May 1, 2010
November 1,
2010
May 1,
2011
November 1,
2011
November 1,
2014
September
2008
May 2, 2010
November 2,
2010
May 2, 2011
November 2,
2011
May 2, 2012
May 2, 2015
December
2009
January 15,
2012
July 15,
2012
July 15,
2013
July 15, 2013
January 15,
2014
January 15,
2017
November
2009
July 1, 2012
January 1,
2013
January 1,
2014
January 1,
2014
July 15, 2014
July 15, 2017
February
2010
January 2011
January 1,
2011
July 1, 2011
July 1, 2011
January 1,
2012
January 1,
2015
NICE
Sentinel
Release
2.1
December
2010
June 2011
January 1,
2012
January 1,
2012
July 1, 2012
January 1,
2013
January 1,
2016
NICE
Sentinel
Release
2.5
June 2011
May 2013
January 1,
2014
January 1,
2014
January 1,
2015
July 1, 2015
July 1, 2018
NICE
Perform
Release
3.1
NICE
Perform
Release
3.2/3.5
NICE
Recording
eXpress/
NICE
Trading
Recording
Release 5
NICE
Sentinel
Release
1.0
End-ofSupport
Date
If there is a conflict between NICE Sentinels sunset dates and the monitored version, sunset
dates of the monitored version apply (NICE Perform/NICE Interaction Management/NICE
Trade Recording/NICE Recording eXpress/NICE Perform eXpress).
Page 2 of 4
NICE Marketing Note

September 2014
MN1284
For your convenience, we are publishing in this MN also the previous sunset milestones
(according to MN 1184).
End-of-Sale Date - The final date on which a product version will be available for sale.
End-of-Expansion-Sale Date - The final date on which a product version, hardware or software,
can be expanded within the same product version at an existing installation.
End-of-Development Date - The final date on which NICE will cease to provide code fixes,
changes, and third party software certifications for a product version.
End-of-Support Date - The final date on which NICE will cease to provide support for a product
version including technical support, on-site support, helpdesk support, training and spare parts.
Table 2 - Sunset dates based on the previous sunset policy (See MN 1120)
(1) In some parts of Asia-Pacific, NICE will extend the end-of-sale date to July 31, 2010 for legal reasons.
(2) For NICE Security solutions which include some 8.9 components, refer to MN1194.
Version
General
Availability
Date
Sunset
Announcement
Date
End-of-Sale
Date
End-ofExpansion
Date
End-ofDevelopment
Date
End-ofSupport
Date
NICE Call
Focus II
March 2004
June 1, 2005
June 1, 2005
June 1, 2006
June 1, 2007
June 1,
2010
NICE Call
Focus III
June 2005
June 1, 2011
December 1,
2011
December 1,
2011
December 1,
2012
July 31,
2014
ISA
NiceLog
8.9 Logger
August 2004
December, 2006
January 1,
2007
July 1, 2007
July 1, 2008
January 1,
2012
NICE 8.9
August 2004
July 30, 2009
July 31,
2010
July 31, 2011
NICE
Perform
Release 1
March 2005
May 2, 2007
December 1,
2007
June 1, 2008
June 1, 2009
June 1,
2012
NICE
Perform
Release 2
March 2006
December 1,
2008
June 1, 2009
June 1, 2010
June 1,
2013
May 27, 2008
January 31,
2010(1)(2)
Page 3 of 4
July 31,
2014
NICE Marketing Note

September 2014
MN1284
Table 3 Branch Extension Logger, Interaction Capture Unit, NICE Perform eXpress 2.1
Version
Branch
Extension
Logger
Interaction
Capture
Unit
NICE
Perform
eXpress 2.1
General
Availability
Date
Sunset
Announcement
Date
End-of- Sale
Date
End-ofExpansion
Date
End-ofDevelopment
Date
End-ofSupport
Date
November
2010
June 31, 2012
December 31,
2012
December 31,
2012
December 31,
2013
July 31,
2014
July 2004
June 31, 2012
December 31,
2012
December 31,
2012
December 31,
2013
July 31,
2014
March 2010
June 15, 2011
September 30,
2011
December 31,
2011
June 30, 2013
June 30,
2013
For any other additional information, contact your NICE Sales Representative.
For additional announcements, updates and information please go to

www.extranice.com.
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NICE Marketing Note

NICE Sunset Updates

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