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2016 Customer Satisfaction Survey Reaches All-time High for M&C

Customer and Business Partner results match up when surveyed - good to extremely satisfied.
Hauppauge, NY, December 22, 2016 --(PR.com)-- M&C Associates LLC, a premier provider of Contact
Center, IVR, Speech and CTI solutions for enterprises, government agencies, and service providers across
the United States and Canada, today announces its 2016 results from their customer survey and business
partner survey.
Our customers have grown with us over the years, and they tell us how much they are delighted by their
M&C experience every time we ask how we're doing, according to Lou Marianacci, CEO and President,
M&C Associates LLC. Our business partners' positive experience of M&C has grown exponentially, he
continues. "Our partners are an extension of us, and we work closely with them to build upon
implementing great products, services, and relationships to ensure our customer's needs are not only met,
they're exceeded as we've been told."
Not only does M&C conduct an annual survey, after each project customers and business partners are
asked to complete an extensive assessment of their experience in working with M&C as a whole and with
staff. And speaking of staff, each person at M&C is part of the selected team for their special talents,
dedication and loyalty. There is a culture here," claims Marianacci. "'Love what you do and make that
transfer to the customer.' This is the success for our company.
When asked, Please rate your customer service experience with M&C.
100% responded with, Extremely Satisfied!
They also rated the value of M&C products and services by saying in their own words: Good;
Exceptional; Outstanding to work with; It is my pleasure to work with them; and Outstanding service.
High standards are instilled within M&C Associates, and customer testimonials reflect this commitment
to excellence:
I have had the pleasure of working with Anthony Cottone for a number of years, and I have nothing but
high praise for him.
I am extremely satisfied with the developer assigned to work with us. We have a great friendly
relationship, which makes getting the work completed a pleasure. Our account manager is also super.
Always professional and customer focused. A pleasure to work with.
Most Business Partners reported they are receiving exceptional value from M&C and getting more than
what they paid for. In their own words:

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Always professional and helpful.


Very professional and responsive.
And yes we did receive an anonymous, Love you guys, says Diego Pioldi, Vice President Customer
Support.
There are many reasons why customers purchase products and services through M&C, with the top four
being: Easy to Work with; Quality of Work; Trust & Reliability; and Value for the Price. This is our
core brand value, claims Marianacci, and we've expanded to celebrate this track record of organic
growth, for fifteen years.
M&C has transformed since its early beginnings to the company it is today. Customers are loyal because
they believe in the success they achieved through automation, technology, and services - implemented,
installed and maintained by M&C. Visit the M&C website for the customer satisfaction survey and
partner survey. The next annual survey is planned for October 2017.
About M&C Associates LLC
M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to
enterprises, government agencies, and service providers across the United States and Canada. With over
30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen
understanding of customer requirements and are proud of our successes in meeting and exceeding their
expectations. We provide a full suite of services and solutions for the Genesys CX Platform, Avaya Voice
Portal and Contact Center - AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium
and VPS. M&C offers business consulting services, program management, system design, application
design and development, advanced speech design and implementation, CTI and web solutions integration.
We assist clients with migration of existing applications to a new platform or a complete from the
ground-up system redesign to take advantage of newer technologies. Please contact us with any questions
about our company, products and services.

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Contact Information:
M&C Associates LLC
Karen Ferraro
631-415-4834
Contact via Email
www.m-cassociates.com

Online Version of Press Release:


You can read the online version of this press release at: http://www.pr.com/press-release/699429

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