KAORU ISHIKAWA

Dr.Kaoru Ishikawa has suggested 10 principles to ensure quality products and services and
eliminate unsatisfactory conditions between the customer and the supplier:
Both customers and the suppliers are fully responsible for the control of quality.
Both the customer and supplier should be independent of each other and respect each
others independence.
The customer is responsible for providing the supplier with clear sufficient
requirements so that supplier can know precisely what to produce.
Both the customer and the supplier should enter into a non adversarial contract with
respect to quality, quantity, price, delivery method, and terms payments.
The supplier is responsible for providing the quality that will satisfy the customer
and submitting necessary data upon customers request.
Both the customer and the supplier should decide the method to evaluate the quality
of the product or service to the satisfaction of both parties.
Both the customer and the supplier should establish in the contract the method by
which they can reach an amicable settlement of any disputes that may arise.
Both the customer and the supplier should continually exchange information,
sometimes using multifunctional teams, in order to improve the product or service
quality.
Both the customer and the supplier should perform business activities such as
procurement, production, and inventory planning, clerical work, and systems so that
an amicable and satisfactory relationship is maintained.
When dealing with business transactions, both the customer and supplier should
always have the best interest of the end user in mind.
Famous quotes by Kaoru Ishikawa:
Think of at least four factors which influence your problem. See if a shift in one of
these causes can give you a different effect to explore.
Quality control starts and ends with training.
Quality control is applicable to any kind of enterprise. In fact, Quality Control must
be applied in every enterprise.
The ideas of control and improvement are often confused with one another. This is
because quality control and quality improvement are inseparable.
In management, the first concern of the company is the happiness of people who are
connected with it. If the people do not feel happy and cannot be made happy, that
company does not deserve to exist.
Quality control which cannot show results is not quality control. Let us engage in
QC which makes so much money for the company that we do not know what to do
with it.
Kaoru Ishikawa (1915 1989) was a Japanese professor, advisor and motivator with respect
to the innovative developments within the field of quality management.
Kaoru Ishikawa is best known for the development of the concept of the fishbone diagram,
which is also known as the Ishikawa diagram.
This type of root cause analysis is still used in many organizations for making diagnoses or
taking concrete actions in which the root cause of the problem is identified.