Professional Documents
Culture Documents
doi: 10.1111/jpr.12128
Abstract: This study investigated the inuence of job type (line or staff ) on perceptions of management-by-objectives (MBO) effectiveness, goal commitment, and
goal-attainment behavior, as well as mediating effects of perceptions of MBO effectiveness and goal commitment and moderating effects of supervisor behavior. Participants were 152 employees of a factory that manufactures drugs for a Japanese
pharmaceutical company. The primary duties of line personnel involved production.
The duties of staff personnel who supported production included supplying materials
and production planning. Results indicated that line personnel perceived MBO as a
more effective system for improving individual performance and showed higher goal
commitment and more active behavior related to goals than staff personnel.
Although perception of MBO effectiveness was related to goal commitment, it had
no mediating effect. Goal commitment mediated between job type and goalattainment behavior. Supervisors goal-setting behavior had different positive effects
on goal commitment and goal-attainment behavior for those in line and staff positions. MBO was a better t for line positions than staff positions. However, supervisor behavior increased goal-attainment behavior in staff positions. The results
indicated that it is important for supervisors in a business organization to operate a
management system exibly.
Key words: job type, management by objectives, perception of effectiveness of
management system, goal commitment, supervisor behavior.
*Correspondence concerning this article should be sent to: Saori Yanagisawa, Department of Human
Sciences, Seinan Gakuin University, Nishijin, Sawara-ku, Fukuoka 814-8511, Japan. (E-mail: yana@seinan-gu.
ac.jp)
1
This research was supported by a Grant-in-Aid for Scientic Research (C), Project No. 24530804.
2016 Japanese Psychological Association. Published by John Wiley & Sons Australia, Ltd.
298
299
organizations ability to attain its goals signicantly depends on their performance and goal
attainment. This should make their goal and
its attainment more attractive. A positive relationship between goal commitment and attractiveness of goal attainment has been
conrmed in a meta-analysis (Klein, Wesson,
Hollenbeck, & Alge, 1999).
Koslowsky (1990) found that line personnel
perceive a stronger association between their
job and organizational goals than staff personnel, and this perception leads to high job commitment. Koslowsky studied commitment to
the job, not to goals, but individuals with high
job commitment should be aware of their performance of work and goals at the same time.
Thus Koslowskys results are useful in predicting the relationship between line personnels
jobs and goal commitment. We therefore formulate the following hypothesis.
Hypothesis 2: Job type will affect goal commitment: Line personnel will show higher goal
commitment than staff personnel.
Job characteristics related to goalattainment behavior include whether or not
the progress of a job and performance are easily assessed numerically. If some of their tasks
are numerically measurable, employees should
easily comprehend their progress and performance and should perceive a discrepancy
between the current progress of their task and
the desired goal. When they perceive this discrepancy, they should engage in self-regulation
to decrease the discrepancy (Kanfer & Kanfer,
1991), thus promoting behaviors to attain
goals. Line personnel, who often carry out
jobs that can be measured and expressed
numerically, can probably comprehend these
types of discrepancies more easily than staff
personnel, whose jobs are often difcult to
measure numerically. This job characteristic
suggests that line personnel engage in more
active goal-attainment behavior than staff
personnel.
Hypothesis 3: Job type will affect goalattainment behavior: Line personnel will show
more active goal-attainment behavior than
staff personnel.
Japanese Psychological Association 2016.
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between job type and goal-attainment behavior. The effect of supervisor behavior on goalattainment behavior will be more inuential for
staff personnel than for line personnel.
Method
The sample consisted of employees working
in a Japanese pharmaceutical factory. MBO
was carried out company-wide by this
manufacturer.
Preliminary Research
There are only a few previous studies that
have investigated MBO for employees in factories. Therefore, we conducted a pilot study
to match our research with the actual business
conditions in the target factory. An interview
was conducted to identify job characteristics of
line and staff personnel and supervisors behaviors in the goal-setting stage.
Fifteen line personnel (4 supervisors and
12 members) and 12 staff personnel (2 supervisors and 10 members) participated in this
interview. The jobs of the line personnel were
focused on the production of pharmaceutical
drugs, and the jobs of the staff personnel were
material supply, production planning, and
machine maintenance.
Supervisors and members were asked about
their job characteristics and supervisor behavior in the goal-setting stage. Members were
also asked about the effectiveness of each
supervisors behavior. Each interview took
about 1 h per participant. Through analysis of
the interview record, we found the following
job characteristics and supervisor behavior.
Job characteristics. We observed three
differences in job characteristics between the
line and staff departments. First, the jobs of
the line departments were more directly associated with factory goals than the jobs in the
staff departments. Line personnel set individual goals, such that they were directly relevant
to factory goals, including increasing production efciency and decreasing the product
rejection rate.
Japanese Psychological Association 2016.
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The second difference was performance measures. Job performance in the line department
was easy to measure using statistics, such as the
rejection rate of the products. Members
received numerical feedback as they carried out
their tasks. Job performance in the staff department was difcult to measure quantitatively.
The third difference was related to the interdependence of tasks among members. In the
line department, as there was high task interdependence, members often got together and
discussed the goals that needed to be set and
the progress of the jobs. By contrast, staff personnel rarely discussed these issues.
Results
As the data in this study were measured using
self-reports, we assessed whether common
method variance would be problematic. First,
Harmans one-factor test was conducted. All
study variables except type of job were
entered together into an exploratory factor
analysis. Results indicated six factors with
eigenvalues greater than one. The rst factor
accounted for a relatively small portion of the
variance (33%), which was not greater than
50%. Next, we examined the signicance of
the model with just the traits factors and the
model with a common method factor added to
the traits factors, following the procedure used
by Williams, Cote, and Buckley (1989). The
model with a common method factor
accounted for only 10% of the total variance.
This portion is less than the common method
variance (25%) demonstrated by Williams
et al. (1989). The results of these tests suggest
that the common method variance is not problematic in the present analysis. Table 1 shows
the means, standard deviations, and correlations of the variables.
Effects of Job Type on Perception of
MBO Effectiveness, Goal Commitment,
and Goal-Attainment Behavior
We predicted in Hypothesis 1 that line personnel would perceive MBO as more effective for
performance than would staff personnel. To
examine this hypothesis, we conducted a t-test.
Perception of MBO effectiveness for performance was higher in line personnel than in
303
304
1.
2.
3.
4.
5.
6.
7.
Type of job
Perception of MBO effectiveness
Communication before goal setting
Participative approach
Instrumental support
Goal commitment
Goal-attainment behavior
SD
0.79
3.16
3.61
4.30
3.83
3.20
3.16
.41
.92
.94
.83
.90
.70
.92
1
.30**
.04
.31**
.30**
.33**
.24**
(.91)
.29
.23**
.38**
.42**
.37**
(.78)
.50**
.66**
.13
.26**
(.85)
.69**
.18*
.27**
(.86)
.23**
.38**
(.82)
.
50**
(.79)
1.
2.
3.
4.
Job typea
Perception of MBO effectiveness
Communication before goal setting
Participative approach
Instrumental support
Job type communication before goal setting
Job type participative approach
Job type instrumental support
Step 1
Step 2
Step 3
Step 4
R2
R2
.32**
.21**
.37**
.20**
.36**
.01
.01
.03
.31**
.33**
.07
.01
.03
.18
.46**
.18
.10
.22
.10**
.12**
.23
.01
.31
.08**
7.89
Staff = 0, line = 1.
**p < .01.
positive relationship
behavior.
with
goal-attainment
305
Step 1
1.
2.
3.
4.
Job type
Goal commitment
Communication before goal setting
Participative approach
Instrumental support
Job type communication before goal setting
Job type participative approach
Job type instrumental support
**
.23
Step 2
.08
.46**
Step 3
.02
.42**
.04
.03
.28**
Step 4
.06
.49**
.04
.08
.29**
.09
.32**
.19
R2
R2
**
.05
.17
.05
.11**
.32
.16**
.38
.06**
10.94
Staff = 0, line = 1.
**p < .01.
regardless of the degree of supervisor behavior. The participative approach of the supervisor had more inuence on line than on
staff personnel. Thus, although a moderating
effect of supervisor behavior on goal commitment was found, Hypothesis 6 was not
supported.
As shown in Table 3, a moderating effect
of supervisor behavior on goal-attainment
behavior was found. The interaction of job
type participative approach was signicant,
as shown in Figure 2, which shows the relationship between type of job and goalattainment behavior at a high level of participative goal-setting approach (one standard
deviation above the mean) and at a low level
of participative goal-setting approach (one
6.0
5.0
Goal Commitment
4.0
3.0
2.0
1.0
Staff
Line
Figure 1 Moderating effect of supervisors participative goal-setting behavior on relationship between type
of job and goal commitment.
Japanese Psychological Association 2016.
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Discussion
To investigate the possible inuences of job
characteristics on the effectiveness of management systems, we examined differences in perceptions between production line workers and
staff workers about the effectiveness of MBO
in terms of performance, goal commitment,
and goal-attainment behavior.
Line personnel perceived MBO as more
effective for performance than staff personnel.
They also showed higher goal commitment
and more active goal-attainment behavior than
staff personnel. Taken together, the present
evidence suggests that the effectiveness of a
management system may differ depending on
job characteristics, with MBO a better t to
line positions than to staff positions.
The result might also be interpreted based
on the idea of supplementary t, in the personenvironment t paradigm. Supplementary t
occurs when a person supplements, embellishes, or possesses characteristics that are similar to other individuals in an environment
(Muchinsky & Monahan, 1987, p. 269). Studies
on supplementary t have examined the
6.0
5.0
4.0
3.0
2.0
1.0
Staff
Line
Figure 2 Moderating effect of supervisors participative goal-setting behavior on relationship between type
of job and goal-attainment behavior.
Japanese Psychological Association 2016.
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reducing differences in the tness of management systems originating from job characteristics. However, only a participative approach
among the behaviors of supervisors inuenced
staff personnel more than line personnel.
Latham and Saari (1979) suggested that participation could improve workers understanding
of how to perform a task. The participative
approach investigated in this study included
promoting interactive discussions with members about their goals. The behavior might
have given members a deeper understanding
about the goal and the strategy of goal attainment than examining behaviors of other
supervisors.
This approach of gaining a deeper understanding might be more effective for active
goal-attainment behavior for members in staff
positions having low tness for MBO, than for
members in line positions.
The present results also indicate that job
type was related to perceptions about the
effectiveness MBO in performance and goal
commitment. However, the results did not
show that perceptions mediated between job
type and goal commitment. The data of staff
and line was encoded as 0 and 1, whereas job
characteristics
were
not
quantitatively
assessed in this study. Certain jobs were
grouped as being the same job type, even
though they had slightly different characteristics. For example, jobs such as supplying
material, production planning, and machine
maintenance were all considered staff jobs.
The failure to take these differences into consideration might have resulted in the lack of
mediation effects in perceptions regarding the
effectiveness of MBO between job types and
goal commitment.
The degree of goal commitment and goalattainment behavior observed in this study
was relatively low for Japanese employees,
who are often regarded as hard-working, possibly because MBO policy in the company targeted in this study affected the results. All
company employees were requested to
achieve numerical goals. However, it might
not have been easy, even for line personnel, to
set individually challenging goals, because
Japanese Psychological Association 2016.
308
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