Dear Respondent,

We are conducting a survey to understand the impact of personality factors on mobile wallet adoption. We request
you to participate in the survey by filling out the questionnaire given below. Your response will be held strictly
confidential.
Thanking you!!!
Section A: Personality
How well do the following statements describe your personality? Please write the number next to each statement to
indicate the extent to which you agree or disagree with that statement. Use the following scale
5
Highly agree with
the statement

4
Somewhat agree
with the statement

3
Neither agree nor
disagree with the
statement

2
Somewhat disagree
with the statement

1
Highly disagree with
the statement

I see myself as someone who

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.

_____ Is talkative
_____Tends to find fault with others
_____Does a thorough job
_____Is original, comes up with new ideas
_____Is reserved
_____Is helpful and unselfish with others
_____Can be somewhat careless
_____Is relaxed, handles stress well
_____Is curious about many different things
_____Starts quarrels with others
_____Is a reliable worker
_____Has a forgiving nature
_____Worries a lot
_____Has an active imagination
_____Tends to be quiet
_____Is generally trusting
_____Tends to be lazy

18. _____Is emotionally stable, not easily upset

19. _____Is sometimes shy, inhibited
20. _____Is considerate and kind to almost
everyone
21. _____Does things efficiently
22. _____Remains calm in tense situations
23. _____Prefers work that is routine
24. _____Is outgoing, sociable
25. _____Is sometimes rude to others
26. _____Makes plans and follows through with
them
27. _____Gets nervous easily
28. _____Likes to reflect, play with ideas
29. _____Has few artistic interests
30. _____Likes to cooperate with others
31. _____Is easily distracted

32.
33.
34. Section B: Mobile Wallet Services
35.
36. Kindly state the extent to which you agree to each of the following statements using following scale.
37.
38. 5
39. 4
40. 3
41. 2
42. 1
43. Highly
44. Somewhat
46. Neither
47. Somewhat
49. Highly
agree with
agree with
agree nor
disagree
disagree
the
the
disagree
with the
with the
statement
statement
with the
statement
statement
45.
statement
48.
50.
51.
52.
53. I believe mobile wallet services are useful for buying products.
54. 1
2
3
1
4
5
55.
56. Use of mobile wallet would not require a lot of mental effort.
57. 1
2
3
2
4
5
58.
59. People important to me think I should use mobile wallet services.
60. 1
2
3
3
4
5
61.
62. Using mobile wallet services would help me to save money.
63. 1
2
3
4
4
5
64.
65. I would not feel totally safe using mobile wallet services.
66. 1
2
3
5
4
5
67.
68. I will use mobile wallet services if the service is widely used by people in
69. 1
2
3
6
society.
4
5
70.
71. Mobile wallet services would be easy to use.
72. 1
2
3
7
4
5
73.
74. Using mobile wallet services would make me better customer.
75. 1
2
3
8
4
5
76.
77. I would find it easy to use mobile wallet service in buying what I want.
78. 1
2
3
9
4
5
79.
80. People who influence my behavior think I should use mobile wallet services.
81. 1
2
3
1
4
5
82.
1

83. I think that I am able to use mobile wallet services without the help of an
expert.

84. 1
4

2
5

85.
1

86. Using mobile wallet service would reflect my personality to others.

87. 1
4

2
5

88.
1

89. I am worried to use mobile wallet services because other people may be able
to access my account.

90. 1
4

2
5

91.
1

92. It would be easy to purchase products using mobile wallet services.

93. 1
4

2
5

94.
1

95. I feel monetary transaction using mobile wallet services is safe.

96. 1
4

2
5

97.

98. I like to experiment with new technologies

99. 1

100.
1

101.I feel using mobile wallet services is trustworthy.

102.1
4

2
5

103.
1

104.Using mobile wallet services improves my efficiency as a customer.

105.1
4

2
5

106.
1

107.I feel my personal data are secured while using mobile wallet services.

108.1
4

2
5

109.
2

110.Among my friends, I am first to try out new technology.

111. 1
4

2
5

112.
2

113.Mobile wallet service would help me to save time while shopping.

114.1
4

2
5

115.
2

116.I would use mobile wallet service because my friends do so.

117.1
4

2
5

118.
2

119.In general, I would not hesitate to try out new technology.

120.1
4

2
5

121.
122.How likely would you be to purchase the product using mobile wallet services in future?
123.Very
likely
132.

124.
7

125.
6

126.
5

127.
4

128.
3

129.
2

130.
1

131.Very unlikely

133.Section C: Demographic Data

134.
135.Are you?
136.

137.

138.M
ale

139.

140.

141.Fe
ma
le

143.What is your current age?

144.
145.
146.18 to 24 Years
147.
148.25 to 34 Years
150.
151.
152.35 to 44 Years
153.
154.45 to 54 Years
156.
157.
158.55 and more
159.
160.
162.
163.
164.
165.
166.
167.
169.What is your monthly household income from all sources?
170.
Less than Rs. 30,000
Rs. 30,000 to Rs. 50,000
171.
Rs. 50,000 to Rs. 70,000
Rs. 70,000 to Rs. 1,00,000
172.
More than Rs. 1,00,000
173.
174.What is the highest level of education you have completed?
175.
Higher Secondary
Bachelor Degree
176.
177.

178.

142.

149.
155.
161.
168.

Master Degree