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Requiring international suppliers to adhere to American ethical standards is ____________

Absolutely the right thing to do

Not clear-cut

Outside the scope of most corporation's responsibilities

Irrelevant to American business

A company that develops a product concept and sells other the rights to make and sell the product is called a(n)
____________________

Franchisee

Exporter

Franchisor

Importer

Information overload in business is also called ___________________

Infoglut

Infoquan

Infosum

Overinfo

The __________ provides a summary of money coming into and going out of, the firm and tracks a company's cash
receipts and cash payments

Statement of debts and liabilities

Statement of assets

Statement of cash flows

Income statement

__________ leaders plan activities and timelines and make sure the group stays on task

Formal

Informal

Task

Social

Small businesses account for most of U.S. exports

TRUE

FALSE

Recruiting is not easy because ______________________

Some organizations operate under union regulations

People with the necessary skills are not available

It is important to hire not only people who are skilled, but also those who fit the culture of the organization

All of the above are true

B2B buying procedures have closer relationships between marketers and buyers than consumer buying has

TRUE

FALSE

One form of social responsibility in terms of investors includes __________

Insider trading

Management increasing its personal wealth

Honest bookkeeping

Reducing the workforce

Question number 43/60:


involves establishing clear standards to determine whether an organization is progressing toward its goals and
objectives, rewarding people for doing a good job and taking corrective action if they are not

Planning

Leading

Controlling

Evaluating

Question number 44/60:


The microenvironment is comprised of factors such as the firm's customers, distributors, suppliers and competitors

TRUE

FALSE

Question number 45/60:


__________ merger unites firms in completely unrelated industries

Vertical

Horizontal

Diagonal

Conglomerate

Question number 46/60:


Many people take the risk of becoming an entrepreneur because of the independence it gives them

TRUE

FALSE

Question number 47/60:


Organizations can continue to accomplish many things without managers

TRUE

FALSE

Question number 48/60:


Financial statements are primarily a result of ____________________

The ongoing work of bookkeepers and managerial accountants

The ongoing work of bankers

IT

Marketing efforts

Question number 49/60:


__________ involves changes in an individual's behavior resulting from previous experiences and information

Learning

Culture

Cognitive dissonance

Perception

Question number 50/60:


The goal of relationship marketing is to continually acquire new customers

TRUE

FALSE

Question number 51/60:


On-the-job training begins with the new employee going on a retreat with more senior employees to foster personal
development

TRUE

FALSE

Question number 52/60:


Instant messaging is not used in business; it is a personal communication tool

TRUE

FALSE

Question number 53/60:


Which of the following are characteristics associated with managers?

Maintain

Administer

Ask how and when

All of the above are manager characteristics

Apprentice programs involve a period during which a learner works alongside an experienced employee to master
the skills and procedures of a craft

TRUE

FALSE

Question number 55/60:


A neighborhood grocer who guarantees fresh produce is concerned with which function of marketing?

Selling

Storage

Quality

Risk

Question number 56/60:


One of the disadvantages of __________ is that intellectual property and copyright laws are different in every
country

Contract manufacturing

Exporting

Importing

Foreign direct investment

Question number 57/60:


Social leaders plan activities and timelines and make sure the group stays on task

TRUE

FALSE

Question number 58/60:


__________ is/are often the most fundamental and valuable type of training

Apprentice programs

On-the-job training

Off-the-job training

Online training

Question number 59/60:


Leadership and employee motivation are key factors in an organization's success

TRUE

FALSE

Question number 60/60:


To be a leader you have to be a manager

TRUE

FALSE

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