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Your iPhone, iPad, or iPod touch may not appear under Devices in iTunes after you connect it
to your Windows PC. Any of the following may also occur:
Resolution
Note: If you have an iPod classic, iPod nano, iPod shuffle, or any older model of iPod that is not an
iOS device, follow steps in iPod not appearing in iTunes instead of the steps in this article.
Follow these steps, testing to see if the issue is resolved after each section.
1. Update iTunes
Check that you have the latest version of iTunes installed on your computer. In iTunes, select Check
for updates in the Help menu.
2. Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not
damaged. If another cable is available, test with that cable instead.
3. Verify that Apple Mobile Device Support is installed
iOS devices require Apple Mobile Device Support, which should be automatically installed with
iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating
system below.
Windows XP: Click Start and choose Control Panel. Open the "Add or Remove Programs"
control panel and verify that Apple Mobile Device Support is visible in the list of currently
installed programs.
Windows Vista and Windows 7: Click Start and choose Control Panel. Click "Uninstall a
program" (or if using Windows Vista's Classic View of the Control Panel, click "Programs
and Features"). Verify that Apple Mobile Device Support is visible in the list of currently
installed programs.
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type
Control Panel, and press Return. Click "Uninstall a program". Verify that Apple Mobile
Device Support is visible in the list of currently installed programs.
If Apple Mobile Device Support is not listed, remove iTunes, QuickTime, Apple Software Update,
Apple Application Support, and then reinstall iTunes. Follow the steps appropriate for your Windows
operating system below:
If after reinstalling iTunes Apple Mobile Device Support is still not installed, follow steps in Trouble
installing iTunes or QuickTime for Windows.
4. Restart the Apple Mobile Device Service
Follow the steps in How to restart the Apple Mobile Device Service (AMDS) on Windows to restart
the Apple Mobile Device Service.
5. Verify that the Apple Mobile Device USB Driver is installed
For Windows XP
1.
2.
3.
4.
6. Locate the Apple Mobile Device USB Driver in this list. If this entry is displayed without any
"x", "!" or "?" symbols over it, then this driver is successfully installed. Proceed to the next
section, titled "Check for third-party software conflicts".
If the Apple Mobile Device USB Driver is not listed, proceed to the section below titled "If
the Apple Mobile Device USB Driver is not listed".
If the Apple Mobile Device USB Driver is listed, but has a red "X" appearing next to the
device's entry, this device is disabled. To enable this device, right-click its entry in Device
Manager and choose Enable from the shortcut menu.
If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or
question mark over it, continue to the next steps to reinstall the Apple Mobile Device driver.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark
over it, continue to the next steps to manually update the Apple Mobile Device driver.
5. Click the Have Disk button. Note: If the Have Disk option is not present, choose a device
category such as Mobile Phone or Storage Device if listed, and click next. Then the Have
Disk
button
should
appear.
location:
8. Click OK in the Have Disk window. Then click Next. Click Finish. Windows installs the
driver.
Note: During installation, if a message appears stating that the software you are installing "has not
passed Windows Logo testing", click Continue Anyway to continue installing the drivers.
5. Locate the Apple Mobile Device USB Driver in this list. If this entry is displayed without any
downward arrow, "!" or "?" symbols over it, then this driver is successfully installed. Proceed
to the next section titled "Check for third-party software conflicts".
If the Apple Mobile Device USB Driver is not listed, proceed to the section below titled "If
the Apple Mobile Device USB Driver is not listed".
A downward arrow appearing next to the device's entry in Device Manager indicates that this
device is disabled. To enable this device, right-click its entry in Device Manager and choose
Enable from the shortcut menu.
If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or
question mark over it, continue to the next steps to reinstall the Apple Mobile Device driver.
2. When prompted, select the box "Delete the driver software for this device" and click OK.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark
over it, right-click this entry and choose Properties. Under the General tab, look beneath
"Device status."
If you see this error: "Windows cannot verify the digital signature for the drivers required for
this device. A recent hardware or software change might have installed a file that is signed
incorrectly or damaged, or that might be malicious software from an unknown source. (Code
52)," see the section below for Error Code 52.
If you see a different error code, continue to the next steps to manually update the Apple
Mobile Device driver. You can find solutions to common errors and error code numbers in
this Microsoft article. You may be instructed to reinstall the driver for this device. Follow the
steps below to manually point to the usbaapl driver file.
4. Click the Have Disk button. Note: If the Have Disk option is not present, choose a device
category such as Mobile Phone or Storage Device if listed, and then click next. The Have
Disk button should then appear.
6. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit
version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look
in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
7. Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will
install the driver.
Note: During installation, if a message appears stating that the software you are installing "has not
passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
Error Code 52
You may see this error in the Properties window for the device: "Windows cannot verify the digital
signature for the drivers required for this device. A recent hardware or software change might have
installed a file that is signed incorrectly or damaged, or that might be malicious software from an
unknown source. (Code 52)."
1. Install all available updates for Windows. See this Microsoft article for more information on
how to do this.
2. Consult your computer manufacturer for updates for your computer's drivers, including disk
drives, chipsets, and USB controllers.
3. Temporarily disable "forced driver signing enforcement" as follows:
a. Restart your computer.
b. While restarting, press the F8 key.
c. For Windows Vista and Windows 7:
For Windows 8:
1. The Windows Advanced Options list should appear. Press the Arrow Down
key until "Disable forced driver signing enforcement" is highlighted.
2. Press the Return key.
3. Click "Change defaults or choose other options".
4. Click "Choose other options".
5. Click "Troubleshoot".
6. Click "Advanced options".
7. Click "Startup Settings".
8. Click "Restart" when prompted.
9. When prompted, press the 7 key to "Disable driver signature enforcement".
d. Reconnect the device.
Note: If the device is recognized successfully, then you'll need to perform these steps
each time you start your computer. Consult Microsoft, or whoever supports the
installation of Windows on your computer, for more troubleshooting to resolve the
issue without having to select this option each time.
1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and
choose Update Driver from the shortcut menu.
2. If asked to connect to Windows Update to search for software, choose "No, not this time" and
click Next.
3. Choose "Install from a list or specific location (Advanced)" and click Next.
4. Choose "Don't search. I will choose the driver to install" and click Next.
5. Click the Have Disk button. (If the Have Disk option is not present, choose a device category
such as Mobile Phone or Storage Device if listed, and click next. Then the Have Disk button
should appear.) In the "Install from Disk" dialog, click the Browse button.
6. Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
7. Double-click the "usbaapl.inf" file, that is listed in this folder. Click OK on the "Install from
Disk" dialog.
8. Click Next and finish the driver installation steps. Open iTunes to verify that the device is
recognized properly.
For Windows Vista, Windows 7, or Windows 8
1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and
choose Update Driver from the shortcut menu.
2. Click "Browse my computer for driver software."
3. Click "Let me pick from a list of device drivers on my computer."
4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category
such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button
should then appear.)
5. In the "Install from Disk" dialog, click the Browse button.
6. Use
this
window
to
navigate
to
the
following
folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit
version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look
in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
8. Click OK in the "Install from Disk" dialog.
9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is
recognized properly.
2. Click the plus (+) icon (Windows XP and Vista) or the disclosure triangle ( ) (for Windows
7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial
Bus Controllers to expand these sections.
3. Check these sections for one or more entries called Apple Mobile Device (Recovery Mode).
These entries may or may not have exclamation marks on them similar to the following:
If you see only one "Apple Mobile Device USB Driver" entry that has no errors on
it:
If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation
marks on them:
6. Check for third-party software conflicts
Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia,
Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola may cause your device not
to be recognized. If you have such software on your computer:
1. Uninstall the phone or cellular connectivity software temporarily, and test. Contact the
manufacturer of this software for assistance in doing this. If you use the third-party phone or
cellular device for your Internet connection, try connecting to an alternate network using WiFi or Ethernet.
2. Remove iTunes and all related Apple software by following this article (for Windows XP), or
this article (for Windows Vista, Windows 7, and Windows 8).
3. After reinstalling iTunes, test the device.
4. If you still need your third-party phone or cellular connectivity software that was removed,
reinstall this software and test your device to ensure it still functions with iTunes. Contact the
vendor of your phone connectivity software if the issue returns.
Also, third-party security software may conflict with iOS devices connecting to iTunes. Follow this
article to troubleshoot issues that may be caused by your security software. After resolving any
issues you may have with your security software, you may need to try the steps in this article again.