POSITION AND COMPETENCY PROFILE

PCP No. ______

Revision Code: 00

Department of Education

Position Title
Parenthetical Title
Office Unit
Reports to
Position Supervised

Chief, ICT Officer (A. Solutions Development Division)

Chief, ICT Officer (B. Technology Infrastructure and Data Security Division)
Chief, ICT Officer (C. User Support Division)
Chief, ICT Officer
Technical Service
ICT Director
ICT Officers

24
Salary Grade
Effectivity Date
Page/s

JOB SUMMARY
Enable improved process efficiencies and service delivery effectiveness in education governance through the use of ICTs, support education specialists in developing
ICT-enabled solutions that enhance teaching and learning and deliver quality technical support to clients and empower them in the use of ICTs.

QUALIFICATION STANDARDS
A. CSC Prescribed Qualifications

Education
Experience
Eligibility
Trainings
B. Preferred Qualifications
Education MastersDegree Holder
Experience 3 Years Supervisory Experience
Eligibility Civil Service Professional
Trainings At least 60 hours relevant trainings

DUTIES AND RESPONSIBILITIES

A. Solutions Development Division
1. Provide technical assistance/consulting services to offices in the development, construction, and installation of computer-based information systems in support of
its governance mandates.
2. Provide technical assistance in developing, evaluating, and deploying ICT-enabled solutions in support of teaching and learning.
3. Manage the operations and maintenance of various computer-based information systems installed at the departments data center facilities and support system
owners in conducting periodic reviews throughout its lifecycle.
4. Establish systems that will ensure business recovery within the shortest acceptable time in the event of a disruption of services.
5. Perform research related to improving the departments application and use of ICTs in its governance and education delivery mandates.
B. Technology Infrastructure and Data Security Division
6. Establish and manage the operations of the departments electronic information infrastructure (i.e., data network and data center) and ensure its service
availability, reliability, and responsiveness to the evolving needs of the department.
7.
8.
9.
10.
11.

Provide network services to clients such that they may gain appropriate access to the various information resources within the department.
Provide TA/consulting services to offices in defining their electronic information infrastructure requirements and in its development and installation/deployment.
Establish and maintain systems that shall secure the integrity of data assets in a manner that protects it from unauthorized access, end-to-end.
Establish and maintain systems that shall ensure business recovery within the shortest acceptable time in the event of a disruption of services.
Perform research related to continuously improving the departments electronic information infrastructure in support of its governance and education delivery
mandates.
C. User Support Division
12. Establish and manage the operations of a Help Desk service that will deliver timely and effective front-line support to users, implementers of various ICT-enabled
information systems centrally managed by the department, and owners of end-point ICT technologies (i.e., computer equipment).
13. Develop capacity-building activities to offices as part of implementation and in support of the ICT-related programs and projects.
14. Monitor and evaluate the implementation of ICT programs and projects.
15. Provide coordination support amongst stakeholders in projects and activities including contract management, sourcing of expert knowledge, etc.
16. Establish and build a knowledgebase of all ICT-enabled information systems, its electronic information infrastructure, and technologies at the end-user of the
department to support its Help Desk services function.

Major and Final Outputs

(MFOs)

Key Result Areas

(KRAs)

Solutions Development

Objectives

Technology Infrastructure
and Data Security

Provided daily technical

assistance/consulting services to
offices in the development,
construction, and installation of
computer-based information
systems.
Managed the daily operations and
maintenance of various computerbased information systems installed
at the departments data center
facilities and support system..
Established systems that will
ensure daily business recovery
within the shortest acceptable time
in the event of a disruption of
services.
Conducted periodic systems audit
of all existing information systems
in DepED.

Established and managed the daily

operations of the departments
electronic information infrastructure
(i.e., data network and data center).

Provided daily network services to

all offices and/or units in DepED
CO.
Provided TA/consulting services to
all offices in DepED CO defining
their electronic information
infrastructure requirements, as

Outputs

Major and Final Outputs

(MFOs)

Key Result Areas

(KRAs)

Objectives
requested..

User Support

Preparation of computer
provision and maintenance
plan

Established and managed the daily

operations of a Help Desk service
that will deliver timely and effective
front-line support to all DepED CO
users.
Developed quarterly capacitybuilding activities to all ICT staff.
Conducted quarterly monitored and
evaluation of ICT programs and
projects.
Provided at least 1 computer
hardware to all DepED CO
technical staff by the end of the
year.
Conducted quarterly maintenance
check of all existing computer
hardware in DepED CO.
Repaired reported defective
computer hardware, as necessary.

Outputs

Performance Indicators
Objectives

Outstanding

Very Satisfactory

Satisfactory

Unsatisfactory

Poor

(5)

(4)

(3)

(2)

(1)

Provided daily technical Has provided daily Has provided daily Has provided daily Has provided daily Has provided daily
assistance/consulting
technical
technical
technical
technical
technical
services to offices in the
assistance/consulting
assistance/consulting
assistance/consulting
assistance/consulting
assistance/consulting
development,
services to 130% of the
services to 115-129%
services to 100-114%
services to 51-99% of
services to 50% and
construction,
and
total offices in the
of the total offices in
of the total offices in
the total offices in the
below of the total
installation of computerdevelopment,
the
development,
the
development,
development,
offices
in
the
based
information
construction,
and
construction,
and
construction,
and
construction,
and
development,
systems.
installation of computerinstallation
of
installation
of
installation
of
construction,
and
based
information
computer-based
computer-based
computer-based
installation
of
systems.
information systems.
information systems.
information systems.
computer-based
information systems.
Managed
the
daily Managed the daily and Managed the daily Managed the daily Managed the daily Managed the daily
operations
and
maintenance of 130%
and maintenance of
and maintenance of
and maintenance of
and maintenance of
maintenance
of
computer-based
115-129% computer115-129% computer51-99%
computer50% and below
computer-based
information
systems
based
information
based
information
based
information
computer-based
information
systems
installed
at
the
systems installed at
systems installed at
systems installed at
information systems
installed
at
the
departments
data
the departments data
the departments data
the departments data
installed
at
the
departments data center
center facilities and
center facilities and
center facilities and
center facilities and
departments
data
facilities and support
support system.
support system.
support system.
support system.
center facilities and
system.
support system.
Established systems that Established 130% of Established
115- Established
100- Established 51-99% Established 50% and
will ensure daily business
the systems that will
129% of the systems
114% of the systems
of the systems that
below of the systems
recovery
within
the
ensure daily business
that will ensure daily
that will ensure daily
will ensure daily
that will ensure daily
shortest acceptable time
recovery within the
business
recovery
business
recovery
business
recovery
business
recovery
in the event of a disruption
shortest
acceptable
within the shortest
within the shortest
within the shortest
within the shortest
of services.
time in the event of a
acceptable time in the
acceptable time in the
acceptable time in the
acceptable time in the
disruption of services.
event of a disruption
event of a disruption
event of a disruption
event of a disruption
of services.
of services.
of services.
of services.

Performance Indicators
Objectives

Outstanding

Very Satisfactory

Satisfactory

Unsatisfactory

Poor

(5)

(4)

(3)

(2)

(1)

Conducted
periodic Conducted
periodic Conducted periodic Conducted periodic Conducted periodic Conducted periodic
systems audit of all
systems audit of 130%
systems audit of 115systems audit of 100systems audit of 51systems audit of 50%
existing
information
of
the
existing
129% of the existing
114% of the existing
99% of the existing
and below of the
systems in DepED.
information systems in
information systems
information systems
information systems
existing information
DepED.
in DepED.
in DepED.
in DepED.
systems in DepED.
Established and managed Has established and Has established and Has established and Has established and Has established and
the daily operations of the
managed
130%
managed 115-129%
managed 100-114%
managed
51-99%
managed 50% and
departments
electronic
operations
of
the
operations of the
operations of the
operations of the
below operations of
information infrastructure
departments electronic
departments
departments
departments
the
departments
(i.e., data network and
information
electronic information
electronic information
electronic information
electronic information
data center).
infrastructure daily
infrastructure daily
infrastructure daily
infrastructure daily
infrastructure daily
Provided daily network Has Provided network Has
Provided Has
Provided Has
Provided Has Provided network
services to all offices
services to 130% of the
network services to
network services to
network services to
services to 50% and
and/or units in DepED CO.
total offices and/or units
115-129% of the total
100-114% of the total
51-99% of the total
below of the total
in DepED CO daily
offices and/or units in
offices and/or units in
offices and/or units in
offices and/or units in
DepED CO daily
DepED CO daily
DepED CO daily
DepED CO daily
Provided
TA/consulting Has
provided Has
provided Has
provided Has
provided Has
provided
services to all offices in
TA/consulting services
TA/consulting
TA/consulting
TA/consulting
TA/consulting
DepED CO defining their
to 130% of the total
services to 115-129%
services to 100-114%
services to 51-99% of
services to 50% and
electronic
information
offices in DepED CO
of the total offices in
of the total offices in
the total offices in
below of the total
infrastructure
defining their electronic
DepED CO defining
DepED CO defining
DepED CO defining
offices in DepED CO
requirements,
as
information
their
electronic
their
electronic
their
electronic
defining
their
requested..
infrastructure
information
information
information
electronic information
requirements,
as
infrastructure
infrastructure
infrastructure
infrastructure
requested
requirements,
as
requirements,
as
requirements,
as
requirements,
as
requested
requested
requested
requested

Performance Indicators
Objectives

Outstanding

Very Satisfactory

Satisfactory

Unsatisfactory

Poor

(5)

(4)

(3)

(2)

(1)

Established and managed Has established and Has established and Has established and Has established and Has established and
the daily operations of a
managed the daily
managed the daily
managed the daily
managed the daily
managed the daily
Help Desk service that will
operations of a Help
operations of a Help
operations of a Help
operations of a Help
operations of a Help
deliver timely and effective
Desk service that will
Desk service that will
Desk service that will
Desk service that will
Desk service that will
front-line support to all
deliver timely and
deliver timely and
deliver timely and
deliver timely and
deliver timely and
DepED CO users.
effective
front-line
effective
front-line
effective
front-line
effective
front-line
effective
front-line
support to 130% of the
support to 115-129%
support to 100-114%
support to 51-99% of
support to 50% and
total DepED CO users
of the total DepED
of the total DepED
the total DepED CO
below of the total
as requested
CO
users
as
CO
users
as
users as requested
DepED CO users as
requested
requested
requested
Developed
quarterly Has
developed Has
developed Has
developed Has
developed Has
developed
capacity-building activities
quarterly
capacityquarterly
capacityquarterly
capacityquarterly
capacityquarterly
capacityto all ICT staff.
building activities to
building activities to
building activities to
building activities to
building activities to
130% of ICT staff
115-129% of ICT staff
100-114% of ICT staff
51-99% of ICT staff
50% and below of ICT
staff
Conducted
quarterly Has
conducted Has
conducted Has
conducted Has
conducted Has
conducted
monitored and evaluation
quarterly monitored and
quarterly monitored
quarterly monitored
quarterly monitored
quarterly monitored
of ICT programs and
evaluation of 130% of
and evaluation of
and evaluation of
and evaluation of 51and evaluation of
projects.
the total ICT programs
115-129% of the total
100-114% of the total
99% of the total ICT
50% and below of the
and projects
ICT programs and
ICT programs and
programs
and
total ICT programs
projects
projects
projects
and projects
Provided at least 1 Provided at least 1 Provided at least 1 Provided at least 1 Provided at least 1 Provided at least 1
computer hardware to all
computer hardware to
computer hardware to
computer hardware to
computer hardware to
computer hardware to
DepED CO technical staff
130% of the total
115-129% of the total
100-114% of the total
51-99% of the total
50% and below of the
by the end of the year.
DepED CO technical
DepED CO technical
DepED CO technical
DepED CO technical
total DepED CO
staff by the end of the
staff by the end of the
staff by the end of the
staff by the end of the
technical staff by the
year.
year.
year.
year.
end of the year.

Performance Indicators
Objectives

Outstanding

Very Satisfactory

Satisfactory

Unsatisfactory

Poor

(5)

(4)

(3)

(2)

(1)

Conducted
quarterly Conducted
quarterly Conducted quarterly Conducted quarterly Conducted quarterly Conducted quarterly
maintenance check of all
maintenance check of
maintenance check of
maintenance check of
maintenance check of
maintenance check of
existing
computer
130% of the total
115-129% of the total
100-114% of the total
51-99% of the total
50% and below of the
hardware in DepED CO.
existing
computer
existing
computer
existing
computer
existing
computer
total
existing
hardware in DepED
hardware in DepED
hardware in DepED
hardware in DepED
computer hardware in
CO.
CO.
CO.
CO.
DepED CO.
Repaired
reported Repaired 130% of the Repaired 115-129% Repaired 100-114% Repaired 51-99% of Repaired 50% and
defective
computer
total reported computer
of the total reported
of the total reported
the total reported
below of the total
hardware, as necessary.
hardware, as necessary
computer hardware,
computer hardware,
computer hardware,
reported
computer
as necessary
as
necessary
as
necessary
hardware,
as
hardware
hardware
necessary hardware