Professional Documents
Culture Documents
tac.idirect.net
Network Operator
Documentation broken up
into categories
GRE Tunnel
VPN Client (Cisco, Pix Firewall)
PC Anywhere through internet
PC Anywhere through dial-up connection
Issues
Network Operations
Advanced Network Operations and Troubleshooting
Tools
Putty Free software for implementing Telnet and SSH sessions with
NMS and PP http://www.chiark.greenend.org.uk/~sgtatham/putty/
http://www.ethereal.com/
UDPBlast - An iDirect SW tool used to test UDP traffic throughput & jitter
Upgrades
Commissioning Process
10
Network Operations
Advanced Network Operations and Troubleshooting
System Performance Monitoring
Traffic Stats
Frequency Offset
Symbol Offset
Zero Span, RBW 300 KHz, VBW 1 KHz, Sweep Time 200 Ms, 2 or 5 dB per Div
http://www.tcpdump.org/tcpdump_man.html
Remote Diagnostics
Status of LED on the NetModem
Screen shot of Boot Process
Tech Note Remote Diagnostics
NetModem Help listing
11
1W NJRC Ku-Band
2W NJRC Ku-Band
4W NJRC Ku-Band
Comscope 5782
RG-6 Max
Feet
Meters
302.9
92.3
302.9
92.3
251.4
76.6
Comscope 5902
RG-11 Max
Feet
Meters
514.1
156.7
514.1
156.7
514.1
156.7
2W NJRC C-Band
5W NJRC C-Band
5W NJRC C-Band
302.9
273.2
279.0
514.1
514.1
514.1
Radio
92.3
83.3
85.1
156.7
156.7
156.7
Limited By
RF
RF
DC
RF
DC
DC
12
LED
State
OFF
Purpose
No M&C connection (or Hub Line Card is powered
off if all 4 LEDs are off)
NET
Solid Green
OFF
Solid Green
Solid Red
STATUS
OFF
TX
Solid Green
OFF
RX
Solid Yellow
Label
Purpose
LED State
OFF
Not Acquired by the Network (or NMII+ is powered off if all 4 LEDs are off)
NET
Solid Green
OFF
STATUS
Solid Green
Solid Red
Self test sequence has detected a hardware fault or boot-up software loading error
OFF
NetModem modulator is disabled (or NMII+ is powered off if all 4 LEDs are off)
TX
Solid Green
OFF
RX
Solid Yellow
Solid Green
Demodulator is enabled, and has achieved TDM Frame Lock on the outbound
Troubleshooting Using
II+ Front Panel LED Indicators
Label
LED State
OFF
POWER
Solid Green
OFF
NETWORK
Blinking Yellow
Solid Yellow
Blinking Green
Solid Green
OFF
Purpose
NetModem is powered off; no power applied
NetModem has power applied
POWER LED on & boot-up sequence completed, indicates hardware failure
Demodulator enabled, no outbound carrier detected (Rear RX LED Yellow)
Demod. enabled, NetModem has acquired TDM Frame Lock (Rear RX Green)
Modulator enabled, attempting to acquire the network (Rear TX Green)
NetModem has acquired the network, (Rear NET LED/all 4 rear LEDs Green)
Normal operation is off, no problem detected
TEST
Blinking Yellow
Indicates a detected hardware failure during boot up, (Rear Status LED Red)
15
Possible Cause(s):
1. External Power Supply (EPS)
has no output
2. or, AC power cord not plugged in
Corrective Action(s):
1. Connect/plug in/replace EPS
2. Connect AC power cord
Red
Possible Cause:
Corrupted Image(s) or Operating System problem
Corrective Action(s):
Perform any or all of the following actions individually
a) Reset remote II+ & observe boot sequence in console port session
b) Reload Image(s) or Options file as necessary
c) Remove & Replace remote II+ ; Obtain RMA and return for
repair/replacement if problem fails to clear
Yellow
Green
Yellow
Corrective Action(s):
Coordinate with hub/teleport personnel & accomplish the following checks:
a) Confirm hub/teleport equipment operational, and transmit level is correct
b) Verify teleport sees no satellite interference (adjacent carriers, cross-pol, etc.)
c) Verify weather is clear and/or wait until rain subsides and recheck
18
Yellow
Green
Yellow
Corrective Action(s):
Verify antenna pointing and repoint or repeak as necessary
a) Physically repoint/repeak VSAT antenna
b) Check for +18 VDC on RX In port on II+ and/or LNB end of IFL receive cable.
(Do not damage power supply by shorting out center conductor).
c) Verify/redo IFL cable connector(s). Ensure RX (not TX) cable is connected
between RX In port on II+ and LNB (roll cables)
d) Generate and apply known correct, or updated Options file
19
Improperly installed LNB (waveguide port 90 degrees out from feed assembly)
Incorrect LNB installed; (higher stability PLL reqd for outbound =< 512 kbps)
Correct LNB selected, but 10 MHz reference not enabled (some PLLs required)
Receive Stability parameter incorrect (used for calc of RX Acquisition Range)
Corrective Action(s):
Verify VSAT/LNB hardware and/or related configuration parameters
a)
b)
c)
d)
Yellow
Green
Green
Possible Cause:
Remote is not Active in iBuilder, but should be
Corrective Action:
Activate in iBuilder and/or Apply Configuration Changes in
iBuilder at the Network Level in the tree.
21
Green/Yellow
Possible Cause(s):
a)
b)
c)
d)
Acquisition time slot congested; many remotes attempting may delay acquisition process
Initial Frame Start Delay (FSD) value incorrectly calcd
Mobile remote has not received proper GEO location input (GPS/manual)
Tx power not sufficient/too high (remote Initial Tx Power set too low/too high)
Corrective Action(s):
a)
b)
c)
d)
Observe, if remote fails to acquire (~3 min.), continue with remaining Possible Cause items
Verify iBuilder has correct GEO Location coordinates for a fixed remote
Connect GPS receiver to console port, or command line entry for latitude/longitude and hemispheres
Manipulate transmit power as required & in controlled steps while observing acquisition process
22
Green/Yellow
Possible Cause(s):
a)
b)
c)
d)
e)
Corrective Action(s):
a)
b)
c)
d)
e)
Verify/redo TX IFL cable connector and/or TX and RX IFL cable is connected properly (roll cables)
Check +24 VDC on TX Out port and/or at BUC end of cable. If missing, check/replace External
Power Supply (EPS).
Verify 10 MHz option enabled for BUC configuration in iBuilder, if required
Remove & Replace BUC; Obtain RMA and return for repair/replacement
R & R II/II+ ; Obtain RMA and return for repair/replacement
23
All 4 Green
24
REMARKS - IN CAPS FOR DISPLAYED ENTRIES; NOT PART OF OUTPUT SEQUENCES SHOWN
LABEL OF SPECIFIC TOPIC *** (ALSO NOT PART OF OUTPUT SEQUENCES)
***
***
[RMT:5005] admin@serial
>
***
[RMT:5005] admin@serial
> reset
RST: Modem reset by serial
*** 'reset', (or POWER CYCLE REBOOT) PROCESS FULLY OPERATIONAL 'REBOOT' ***
Net Modem II Multi-Platform Bootloader version 2.0.0
BEGINS BY LOADING BOOTLOADER FILE
Copyright (c) 2000,2001,2002 by iDirect, Inc.
Dram test...
SELF TEST ABORT FOR 'BOOTLOADER
Hit <space bar> to abort test
% complete 0 25 50 75 100
Dram test completed successfully
TEST COMPLETES; BOOTLOADER TAKES OVER
Copying boot monitor code to ram....completed
The bootloader reserved flash area is 0x80000 bytes
The bootloader size is
0x6F3DC bytes
THEN A PAUSE IN THE PROCESS AS . . .
Retrieving application image from flash....successful.
'APPLICATION'IMAGE RETRIEVED (DECOMPRESSED)
Application V6.0.6 is 1675128 bytes to be loaded at 0x01000000.
CURRENT IMAGE VERSION REPORTED
Copying application to RAM and starting.....
COPIES TO RAM TO GO 'OPERATIONAL'
NetModem Boot Monitor
BOOT UP PROCESS CONTINUES
ConsoleSessionMgr started...
NetModem Model Type/Serial Number: II+.5005
MODEL TYPE AND SERIAL NUMBER REPORTED
Loaded Modem Options...
OPTIONS FILE LOADED FROM FLASH TO RAM
Initializing Event Handling...
Determining Modem Type: Remote
DETERMINES OPTIONS FILE TYPE
Initializing Hardware...
(Continued on next page following)
25
Enabled ConsoleServer...
26
[RMT:5005] admin@serial
>
27
[RMT:5005] admin@serial
> reset
RST: Modem reset by serial
28
Power LED
LED
State
Purpose
Modulator (M1)
TX LED
OFF
Solid
Green
OFF
Solid
Green
POWER
Demodulator (D1)
Status LED
STATUS
Solid Red
OFF
TX
Solid
Green
iNFINITI
TM
HLC
29
LED Status
Indicators
30
FLASHING
31
Possible Cause(s):
1. External Power Supply (EPS)
has no output
2. or, AC power cord not plugged in
Corrective Action(s):
1. Connect/plug in/replace EPS
2. Connect AC power cord
Red
Possible Cause:
Corrupted Image(s) or Operating System problem
Corrective Action(s):
Perform any or all of the following actions individually
a) Reset iNFINITI & observe boot sequence in console port session
b) Reload Image(s) or Options file as necessary
c) Remove & Replace iNFINITI ; Obtain RMA and return for
repair/replacement if problem fails to clear
Yellow
Corrective Action(s):
Coordinate with hub/teleport personnel & accomplish the following checks:
a) Confirm hub/teleport equipment operational, and transmit level is correct
b) Verify teleport sees no satellite interference (adjacent carriers, cross-pol, etc.)
c) Verify weather is clear and/or wait until rain subsides and recheck
34
Corrective Action(s):
Improperly installed LNB (waveguide port 90 degrees out from feed assembly)
Incorrect LNB installed; (higher stability PLL reqd for outbound =< 512 kbps)
Correct LNB selected, but 10 MHz reference not enabled (some PLLs required)
Receive Stability parameter incorrect (used for calc of RX Acquisition Range)
Corrective Action(s):
Verify VSAT/LNB hardware and/or related configuration parameters
a)
b)
c)
d)
Green
Yellow
Possible Cause:
iNFINITI is not Active in iBuilder, but should be
Corrective Action:
Activate in iBuilder and/or Apply Configuration Changes in
iBuilder at the Network Level in the tree.
37
Green
Yellow
Possible Cause(s):
a)
b)
c)
d)
Acquisition time slot congested; many remotes attempting may delay acquisition process
Initial Frame Start Delay (FSD) value incorrectly calcd
Mobile remote has not received proper GEO location input (GPS/manual)
Tx power not sufficient/too high (iNFINITI Initial Tx Power set too low/too high)
Corrective Action(s):
a)
b)
c)
d)
Observe, if iNFINITI fails to acquire (~3 min.), continue with remaining Possible Cause items
Verify iBuilder has correct GEO Location coordinates for a fixed remote
Connect GPS receiver to console port, or command line entry for latitude/longitude and hemispheres
Manipulate transmit power as required & in controlled steps while observing acquisition process
38
Green
Yellow
Possible Cause(s):
a)
b)
c)
d)
e)
Corrective Action(s):
a) Verify/redo TX IFL cable connector and/or TX and RX IFL cable is connected properly
(roll cables)
b) Check +24 VDC on TX Out port and/or at BUC end of cable. If missing,
check/replace External Power Supply (EPS).
c) Verify 10 MHz option enabled for BUC configuration in iBuilder, if required
d) Remove & Replace BUC; Obtain RMA and return for repair/replacement
e) R & R iNFINITI ; Obtain RMA and return for repair/replacement
39
Green
Green
LNB Power
Indicates DC Power is
being provided to the LNB
via the remotes RX In port
and the receive IFL cable
BUC Power
Indicates DC Power is
being provided to the
BUC via the remotes
TX Out port and the
transmit IFL cable
*
41