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ServiceNow 101: Administration

Practice Exam

Allquestionsaremultiplechoiceortrue/false.Choosethe
best
answer.

1)WhereisacustomersServiceNowdatastored?
a) Customerdatacenter
b) ServiceNowdatacenter
c) Userscomputer
d) Amazondatacenter

2)Whatisthepurposeofatransformmap?
a) Mapausersgroupsandroles
b) Recordchangestoaninstance
c) Mapdatafromasourcetabletoatargettable
d) Noneoftheabove

3)Whichrole(s)givesuserstheabilitytomakechangestojustaboutanypartofthe
system?
a) itil&admin
b) admin_all&security
c) admin
d) admin&security_admin

4)AUIactionrunsonthe____.
a) Serverside
b) Usersession
c) Client&serverside
d) Datacenterside

5)AdministratorscanaddcustomizationstotheserversidebywritingJavainbusiness
rules.
a) True
b) False

6)The____roleisassignedtouserswhosuperviseagroupofhelpdesktechnicians,
providingthemwithaccesstodeleteincidents,problems,changes,andotherrelated
records.

a)
b)
c)
d)

itil
itil_admin
admin
security_admin

7)Workflowsconsistofmany____,whichcanbenotifications,approvals,tasksora
numberofotherprocesses.
a) Activities
b) Processes
c) Scheduledjobs
d) Workers

8)Ifyouareexperiencingperformanceissues,agoodplacetocheckisthe
a) Performanceanalyticsapplication
b) SlowQueriesmodule
c) Useraccountsessions
d) Upgrademonitor

9)Ifyouaregivenrequirementstomakeafieldreadonlyoncetherecordismarked
closed
,whatshouldyouuse?
a) businessrule
b) clientscript
c) scriptinclude
d) UIpolicy

10)WhatistheServiceNowHIportal?
a) Acommunicationapplication
b) AportalformaintainingServiceNowinstancesandenvironments
c) Theoutoftheboxemployeeselfserviceportal
d) Noneoftheabove

11)Personalizingaformrequirestheadminrole.
a) True
b) False

12)The____featureallowsadminstoaccessServiceNowasiftheywereanotheruser.
a) Securityadmin
b) Impersonate
c) Clone
d) Noneoftheabove

13)AnSLAdefinitionhasthefollowingconditions:start,pause,stop,and____.
a) Reset
b) Redo
c) Execute
d) End

14)Aroleisarecordinthe____table.
a) sys_role
b) roles
c) sys_user_role
d) sys_user

15)Rolesmaycontain1ormoreaccesscontrolrules.
a) True
b) False

16)Thesys_dictionarytablestoresinformationabout____.
a) Dictionariesforeachlanguageinthesystem
b) Informationaboutusersandgroups
c) Systemstatistics
d) Tableandfieldproperties

17)Whichapplicationisavailabletoallusers?
a) Incident
b) Employeeprofile
c) Selfservice
d) None

18)Whatisthepurposeofanorderguide?
a) Providemultiplecatalogitemsintoabundle
b) Providelogicintheworkflowofacatalogitem
c) ProvideservicesintheServiceNowHIportal
d) Anautomatedwizardfororderinghardwareorsoftware

19)Allofthefollowingareaddedtoanupdatesetexceptfor:
a) Newfields
b) Fieldproperties
c) Workflows
d) Noneoftheabove

20)WhichofthefollowingisnotafieldtypeinServiceNow?
a) String
b) Boolean
c) SelectorBucket
d) HTML

Answers
1) b
2) c
3) d
4) c
5) b
6) b
7) a
8) b
9) d
10) b
11) b
12) b
13) a
14) c
15) a
16) d
17) c
18) a
19) d
20) c

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