BURKE A. MEANUS, JR.

Metro Atlanta, GA
619.459.1514
bmean22@att.net
https://www.linkedin.com/in/burke-meanus-6359193
PROFESSIONAL SUMMARY
Senior IT Leader and Marine Corps Veteran with over 20 years of proven experience in Infrastructure & Application Delivery,
Enterprise Operations, Client Relationship and Supply Chain Management. Possesses a comprehensive background in IT
Service Management, System Integration, Program Management, and Business Process Improvement in a global Matrix
Environment. Established processes to effectively manage over 300 maintenance renewals on an annual basis with a vendor
budget that exceeded $250M with annualized savings of $5M. Led Marine Corps Western Region Transition programs
delivering and integrating desktops, new & legacy infrastructure including application services for over 20,000 users. Global
Client Relationship Leader guiding client managers & vendors to deliver contracted services to obtain 99.5% SLA achievement
for Shell Oil enterprise IT organization Nominated for 2 Service Delivery Excellence awards. Career supported by a Bachelor
of Science in Computer Engineering.
Transition
Six Sigma
Cloud Services

Infrastructure Delivery
Program Management
Enterprise Operations

Vendor Management
ITIL
P&L Management

PROFESSIONAL EXPERIENCE
InterLink Global Technology Services LLC Atlanta, GA

Managing Partner

Principle operating executive leading all client engagements for contract negotiations and proposals for new
business development; creates & manages P&Ls and proposals, selects and manages IT resources in support of
IT operations and infrastructure delivery
Develops and adheres to clients IT policies, best practices, procedures and guidelines ensuring effective delivery
of IT services utilizing ITIL framework
Overseas the strategic framework and partnership for technology implementation and delivery lifecycle for IT
Infrastructure & Application Services including go to market strategies
Responsible for new business development, program and project management, client relationship management
and the end to end delivery of contracted services for federal and commercial clients

Fiserv, Inc. Norcross, GA

Director of Operations Remote Infrastructure Management & Vendor Management

2012 2015

Collaborated with change, incident and problem management to reduce MTTR incidents by 35% year over year,
significantly increasing the enterprise operations teams overall productivity
Developed key performance indicators and a comprehensive monthly scorecard enabling operations team to improve
operational efficiencies 25% by implementing rigorous change policies, standard operating procedures and developed
reporting tools for the operations engineering matrix organization increasing productivity 30% over a 2-year period
Led enterprise engagements for the IT Vendor Management group reducing the operations run rate by $5M through
effective contract negotiations and vendor management; resulted in a 95% on-time contract renewal completion rate
Managed Development teams responsible for rules tools and processes, provided thought leadership on Service
Management and lead the creation of a strategic roadmaps, including implementation, improvement and management
of multiple ITIL processes
Led the supplier engagements to integrate monitoring tools i.e. Splunk, CA and other tools critical to maintaining
operational availability and SLA achievement
Led enterprise training initiative for Enterprise Technology Operations BU focusing on core competency training
specific to, network, security, distributed, database, Unix and End User Computing platforms

Hewlett Packard Houston, TX

Global Client Relationship Manager / Account Manager EDS (Shell Contract)

2015 Current

2009 2012

Led EDSs client relationship management team supporting 6 of Shells global business units focusing on integration

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services, program management and end to end service delivery of contracted portfolio offerings
Led the supplier engagements for all integration efforts for Data Center, Network and End Users Services for Shell IT
enterprise producing a 40% increase in client satisfaction
Led client engagements delivering multiple SaaS solutions migrating legacy applications to a cloud based managed
service solution, leading to $10M in account growth while increasing client productivity by 15%
Provided thought leadership, client focus, defined strategy and executed IT service delivery programs enabling
profitable growth to projects and technology business unit; led, coached, mentored and completed performance
evaluations of an effective collaborative team of client managers who led and improved client satisfaction by 40%
Drove medium-to large scale implementation and service methodology, rules/tools and processes, technology
deployment and other initiatives designed to improve implementation/services associate productivity and engagement

Electronic Data Systems (EDS) San Diego, CA / Dallas, TX

Regional Transition Manager / Network Solutions Sr. Program Delivery Manager (2005 2009)

2005 2009

Successfully transitioned infrastructure and application services for over 30K seats and 100 thousand users for the
Marine Corps western region; managed client relationships, vendor management, requirements gathering, site surveys,
initial and final designs, application delivery, and the migration from legacy networks to the Navy Marine Corps
Intranet
Supervised the planning, program governance, documentation, escalation and transition of IT infrastructure &
application projects for the Marine Corps western region; accountable for a $40M Capital budget for Marine Corps
West infrastructure and the supporting expense and labor P&Ls for transition team
Led, coached, mentored and provided performance evaluations for a team of 19 direct project managers, 5 network
engineers and several other leaders responsible leading over 100 regional indirect associates and contracted vendors

Regional Operations Manager (2004 2005)

Established standard operating procedures that increased the regions SLA achievement by 40% within the first year of
being in the role
Managed a $15M operations and maintenance P&L for Marine Corps western region within a 3% variance year over
year
Implemented support plan to provide End User support services for the Marine Corps western region decreasing
MTTR (mean time to restore) 30% within 12 months
Provided regional leadership supporting 10 operations managers on escalations of issues, people care, risk assessment,
incident resolution essential to the site achieving service level agreements and management of end user support
personnel
Delivered End-User support for a multi-platform operations team while managing several large and medium server
farms supporting Marine Corps infrastructure

Site Transition Manager / Proving Center Lab Lead (2001 2004)

Led program and project direction for the initial & final site design, including testing and implementation for the
transition of infrastructure and application services
Managed a dynamic team of suppliers and a local staff to deliver infrastructure & application projects for Marine
Corps Base MCRD.
Produced and managed detailed project transition plans with agreed to milestones, completing the site transition
within budget and under the agreed to timelines
Installed and configured domain controllers, exchange clusters, SANs, VPNs, directory services, switches and routers
for the proving center lab Network Operation Centers (NOCs)
Established the certification and application testing processes and procedures for the proving center lab
EDUCATION
Bachelor of Science in Computer Engineering Coleman University, San Diego, CA 1999
CERTIFICATIONS / TRAINING
ITIL Foundation V3
ITIL Service Operations
Principles of Project Management