Professional Documents
Culture Documents
OVERVIEW
GOALS
OBJECTIVES
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3 - Sponsor Acquisition
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4 - Promotion video
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5 - Facebook Campaign
5.1 - Promotion
Unpaid:
Paid:
5.2 - Six month Facebook plan:
Stage one:
Recruiting stage:
Stabilisation stage:
Timeline of Facebook Campaign:
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6 - Twitter Campaign
Timeline of Twitter Campaign:
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8 - Conclusion
Concluded Timeline of Social Media Campaign:
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9 - References
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OVERVIEW
This social media plan was made for Children are the Future, a small NGO in Brussels. What
struck us about this NGO is the honesty and how personal this NGO is. We think the main
strength of CAF is that every penny goes to the beneficiaries, the hopeful stories filled with
positivity and personal information. That is why our campaign is centred around the slogan
100% personal. We think this will speak to not only people that love NGOs, but also to
people who have their doubts about where the money goes.
This plan focuses on the website, google, Facebook, twitter, Instagram, snapchat and a video
which can be shared on all platforms. We hope that his plan will inspire CAF to not only have a
more professional social media presence, but most of all to attract more donators and
contributors to this beautiful NGO.
GOALS
1.
OBJECTIVES
1.
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Donating
Has to be easier. Right now CAF website has a Donate via PayPal link but the link doesnt
work. Fix PayPal and youre good to go.
Our team
Tell about yourselves, your background stories and experiences. How you got into Children
Are The Future.
It is nice to know about who deals with the donated money, and it makes you more reliable,
when everything is transparent. We suggest that you make a profile of the founders. Dont
forget to add pictures.
Photos
The photos in the articles dont show up in the actual article page. Add the picture to the article
on Wordpress as well.
Pictures
If there arent any pictures, dont have a pictures tap. It would be nice to add pictures (that can
be used for Instagram as well) to this section.
Overall
Website doesnt give a trustworthy feeling. There is nothing about who is behind the
foundation, and overall the website is messy. Simplify the website. Now you have lot of
sections that are useless, try to combine some of the sections. Like Our mission and Our
approach. They should be also refreshed more often.
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1.2 - Newsletter
What is a newsletter?
Newsletter is an old-fashioned way of communication, and people thought it was also a dead
way of communication. But newsletter has made its comeback, having its renaissance and it
is more popular than ever. All of this is because the people are fed up with all the useless
information they are blasted from the internet. They want information about the stuff that they
are really interested in, and they want to decide what information they receive. And to do that,
newsletter is a perfect tool.
A newsletter is send via email and it tells news and information about its sender. It is regularly
distributed and mainly about the topic that subscribers are interested in.
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Pay extra attention to headlines. They have to be good and informative. If not, your newsletter
is just going to be forgotten in the subscriber's email box.
Remember to sell your products and campaigns, but dont make them the number one thing of
the newsletter. A good guideline is that 90% of the content is for subscriber and 10% is about
your products.
MAKE THEM VISUAL
Nice visualisation and photos make a newsletter appealing. Use a professional (volunteer) for
graphics.
MAKE THEM CLEAR AND SIMPLE
This means that a newsletter has to be clear and easy for the subscriber. Add straight links like
Contact us, Donate, Find out more and so on. People dont have much time to spend, if
there is something they are interested in, make it easy for them to find.
HOW OFTEN WE SEND?
We recommend that the newsletter should be distributed every second Wednesday evening.
The main point is that newsletter drops in their subscriber's email box regularly. You can test
this and see what time and how often works best for you. If too often people may see it as junk
mail. If not posted frequently enough, people may forget about it and lose interest.
STRUCTURE
Three key points and a summary.
The basic structure of the newsletter contains three key points. From those three one could be
a main point.
Summaries: these points at beginning of the letter with short sentences. Keep your newsletter
short, 2000 marks maximum. If you have a longer story you can add a link to that story for
those who are interested.
BASIC EXAMPLE
In Wordpress there is different types of newsletter templates, but here is one basic example
from us.
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HEADLINE: Children Are the Future has a new website with Paypal to donate - Check out also
our new info video!
SUMMARY:
- Children Are the Future released a new infographic video and improved websites
- Donating by Paypal, background stories and lot more
- Even though we are growing, our philosophy remains the same: 100% personal
*Main text
Best regards,
*Own name
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Source: Google
There is a very simple solution for this matter. In order to get to the top of the hit page you
have to optimize your search engine strategy. Children are the Future should make a small
investment to improve their SEO status. Therere two options to start and maintain an online
strategy, do it yourself or use another company, specialized in the matter. Naturally it is
cheaper to do all the work but if you hire another company you can make sure that everything
is updated and brand new. An important consideration. In our opinion, being findable on
Google is a key aspect for a company with a strong yet often used name.
Of Course, this is strongly depending on the status of the website. The whole point of investing
in Google Adwords is to generate traffic to your website. After all, that is where you pay for. To
maintain customer loyalty, brand awareness and simply get donations, all the platform should
be constantly updated and sending the same basic message.
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Dont be afraid to spend a little bit of money. Most of the time, you all have to pay when
you actually generate traffic.
Stay consistent with your outings. Make sure will recognize the name, brand and the
story around it.
Do not only generate traffic to your website, but also target your Social Media channels.
After all, these channels are an easy way to express your message in valuable ways.
Hire a company to make sure the job is done right. This way, you dont have worry
about this part of business and you can spent you on the actual campaigns.
Estimated costs:
In order to make sure every setup is done right in a proper manner and you dont have to think
about this part of your marketing strategy anymore, we recommend to outsource the job.
Various companies often offer different services, from a Basic one to a more advanced service.
For CAF the basic service should be more than enough for now. This basic service guarantees
a account set up, enough advertisements, a Search Engine campaign and monthly report.
Estimated costs are around the 100,- a month to really secure a great Search Engine
Optimization (Conversie Marketeers. (2016).
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3 - Sponsor Acquisition
Finding sponsors is an easy way to collect serious donations. Nowadays, companies are eager
to show their Corporate Social Responsibility. It is a way for companies to be set apart from the
competitors. This trend can be taken into consideration and a project can be started to find
companies to connect their name to Children are the Future.
Let companies sponsor a certain trip or campaign by paying for flights, housing, etc.
Let companies bring employees on the trip to help on the spot. In this way, they dont
money but offer help and man hours.
There are many more ways to collaborate with companies. Our advice is just to consider taking
this effort, besides the smaller donations, to really create a broader spectrum of partners. More
importantly, companies have shown to be open for this kind of partnerships, even more a
reason to not forget this market.
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4 - Promotion video
Videos are a fast and easy way to communicate fast, this plan has 2 video ideas. Starting with
an introduction video, a quick introduction to what CAF does. Our team has made a prototype
promotion video:
https://youtu.be/Usj0KekiVUc
This prototype shows how such a video can be done. We advice that a similar video is made by
students specialised in video creating, and use proper recording equipment.
During the day most people dont have their sound on, we advice to have subtitles with the
videos.
The video will be on the website, on Facebook, twitter and be mentioned to people who want
to know what CAF is.
The second video is about the programs which CAF has. Through recruiting on Facebook and
other mediums volunteers could make this video. Students would be a good group to make
one again. We dont advice the video to exceed 2 minutes.
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5 - Facebook Campaign
Facebook is used by 1.7 billion people (Facebook, n.d.). The main user is young, but more
people are discovering the platform. Facebook not only has many users, it also has great
options for anyone to promote their page, events and posts.
5.1 - Promotion
There are a few things one can do to get more post views, paid and unpaid.
Unpaid:
Sharing: the moment a post is shared, the friends of the people that shared a post or the page
will have more chance of seeing it. Make sure you have a network of people that share and like
your page, posts and events.
Timing: Timing on Facebook is very important, they have an algorithm which could make your
post disappear instantly. It is important to time posts at times that people are mostly on their
phone: before work, after dinner, during lunch. You dont have to sit ready to click on publish at
those set times: Facebook has a publishing tool (Moons, 2013).
Content: Content with pictures and videos always have more interaction than just random
posts (Moons, 2013): make sure there are quality pictures and videos so that people will want
to click on it.
Contests: Sharing and liking contests always do well. As a charity this might be difficult,
however interaction can be a key part. Make sure people have a reason to leave a comment or
a like. Maybe they could vote for their favourite picture by using a like (Facebook, n.d.).
Paid:
Facebook has an easy way to get more reach and that is by paying them. For as little as a euro
per post you can reach more people than you would by only sharing and liking it (Facebook,
n.d.). Once youve reached your goal you can stop doing the promotion and focus completely
on spending the money on CAF.
A video made by volunteers with a background in video making explaining what CAF is and
what makes CAF special is the first goal. This video can be distributed on all social media
platforms and on the website.
To promote this video, we recommend spending 60 euros on this video, meaning 60 days of
promotion 1 euro a day. This means people will see the post for 2 months. Repetition is
everything, seeing something more and more will make it more likely that a social media user
will be engaged with the post (Lakoff, 2014).
3 days a week (Monday, Wednesday and Friday) should be Facebook post days. Starting on a
Wednesday with the video. Fridays will be to introducing the team and their passion for CAF,
and why they help CAF. These introductions can be brief, and more expanded on the website.
We recommend professional photos.
Mondays will be to expand on what CAF has achieved, they can be very personal (e.g. this is
Sara and because of use she has a degree in teaching) or more broad, this year we help a X
amount of people graduate. Make sure there is a balance with these, some people like the
personal stories more whereas the others prefer knowing how many people are personally
helped.
Tips: repeat the big strengths of CAF over and over again: we use people to people strength
and every penny goes to India.
Every post in the first two months could be promoted with up to 3 euros per post, while the
video is still being promoted.
Estimated costs: 72+60 = 132
Recruiting stage:
The next two months is the recruiting stage, people now know what CAF is, they know that it is
100% personal and honest. Try recruiting more volunteers to help make videos or even
manage the Facebook and twitter page. Try to bring this to the attention once a week. you
can help us with other things than money, help us with X. The target audience here is mostly
students, make sure that the young people in your network share this.
This is also the time to host an events for curious people, use a little bit more money to
promote this. You can choose to do it in a pub in Brussels with for instance a Facebook life
stream, so that all over the world people can see it. Also google hangouts where you can
answer questions are an easy way for people to find you.
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One post a week can be an experience story from a donator, ones that went to
India/Cambodia. But also ones that just donate to CAF. Make them explain why they do this
and what their experiences are.
You can chose to promote the posts for 1 euro per post: 24 extra promotion minimal: 1,-
Stabilisation stage:
The last 2 months, arent the last two months but the beginning of a running Facebook page.
The second video is uploaded, there is regular content with pictures stories and events. Keep
the content regular (3 times a week) and try to keep it balanced, upbeat and positive.
Because CAF doesnt want to use donations for anything other than the projects at this point
we will go without the promotion. An option is the ask people to donate for things such as
Facebook if you feel that it gives a lot more engagement, and always ask other to share the
posts and events.
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6 - Twitter Campaign
Twitter is a very fast way to inform people. What we noticed from the current twitter page is
that it is barely used.
Make sure several CAF staff members have access to your account so that they can regularly
update. Always use hashtags, so that twitter users can find you. Try to link to your site and add
photos as well. This platform is more to quickly inform people, keep it short: have you seen our
new video? We are currently at a congress. Our partner in India just told us X (Twitter, n.d.).
Twitter can also be used to live tweet during events to keep your donators updated.
You can also pay twitter to promote (Twitter n.d.), we dont think this should be priority however
and we advice to focus that more on Facebook. Twitter (n.d.) also advises interacting with
people, asking Questions, getting retweets, using hashtags and following similar accounts can
really help increase your following.
A tweet a day seems like a difficult task, but it is easily done if more CAF staff members have
access, just keep each other informed when you post something.
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Frequency. Try to post every day, but not too much. In Instagram, three is a good
number. Post maximum of three pictures a day, and do not have a break longer than
three days.
Tell stories. not just picture. If there is a picture of a child looking into the camera, tell
her story in caption. You can also put quotes in the picture. Tell your companys story as
well.
Quality of picture. high quality pictures make a more professional and effective look.
Lighting is as important as the camera. It is always more effective if the person in the
picture looks at the camera.
Stay consistent with the look. No strong filters and if you use light filters, make sure it is
the same in every picture. This way the feed looks put together and whole. Keep the
pictures the same size.
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Videos. Use them! Do interviews, clips from the trips to India and so on. Put subtitles in
videos, so people can scroll and watch them without the sound. Also keep them short,
under a minute.
Hashtags. Use both your own and general ones. For example CAFs own hashtags could
be: #CAFlife #100percentpersonal. Use these in every post. But also general ones like:
#NGO #Charity #India #Children. Do not use them too much however. Keep it short and
professional.
Live events. When the donators go to India, post many live videos from the location. Or
when there is an event you attend to as CAF or anything worth posting live, do it in
Snapchat.
Offer private content. You can give your audience special content that might not be
seen in other social medias. Snapchat is a lot more relaxed, even a CEO of a big
company can chat in Snapchat, though a video like that would never be posted in
Instagram for example.
Influencers on board. If it is possible to get someone well known on board and take
over the companys Snapchat for a day, it makes a big impact.
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8 - Conclusion
There is a lot that needs to change to make CAF a successful NGO on social media. We think
that it can be done.
Month 1-2. Start your Social Media Plan. Make the website sharing ready by filtering out the
spelling and grammar mistakes. Make the site 100% personal by having pictures, introductions
and personal stories. Make PayPal available, this is a little investment to make the site more
professional and to make the donator feel safe. Follow the social media rules on Facebook,
Instagram, Snapchat and Twitter.
Month 3-4. Make a newsletter twice a month for all the latest information. Make the CAF
website show up on google, with the right words the site will be found easier which will
increase the professional image of the site.
Month 5-6 Find sponsors that can safe CAF money and give it more attention. Remember to
keep following the social media rules.
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9 - References
HubSpot. (2016, September 28). 17 of the Best Brands on Instagram Right Now. Retrieved from
https://blog.hubspot.com/marketing/instagram-best-brands#sm.0000kuktcrda9dldz8420noia5
6uc
Social Media Examiner. (2015, July 28). 10 Ways to Use Snapchat for Business. Retrieved from
http://www.socialmediaexaminer.com/5-ways-to-use-snapchat-for-business/
Social Media Examiner. (2016, June 27). 10 Ways to Use Snapchat for Business. Retrieved from
http://www.socialmediaexaminer.com/10-ways-to-use-snapchat-for-business/
The Content Factory. (n.d.). 16 Reasons Why Your Business NEEDS Social Media Marketing.
Retrieved from
http://www.contentfac.com/9-reasons-social-media-marketing-should-top-your-to-do-list/
Facebook. (n.d.). Connect with people and grow your business. Retrieved January 18, 2017,
from https://www.facebook.com/business/
Lakoff, G. (2014). The All New Don't Think of an Elephant. Vermont, United States of Amerca:
Chelsea green publishing co.
Moons, J. (2013, March 27). Connect with people and grow your business. Retrieved from
http://www.marketingfacts.nl/berichten/facebookberichten-wanneer-en-hoe-vaak
Twitter. (n.d.). Twitter voor bedrijven. Retrieved January 18, 2017, from
https://business.twitter.com/nl.html
Wishpond. (n.d.). 52 Tips: How to Market on Instagram. Retrieved from
http://blog.wishpond.com/post/59612395517/52-tips-how-to-market-on-instagram
Louhimies, P. (2013, January 22). Uutiskirje markkinointiviestinnn vlineen. Retrieved from
http://someco.fi/blogi/uutiskirje-markkinointiviestinnan-valineena/
Karvanen, A. (2015, September 28). Uutiskirje vuonna 2016, osa II Hyvn uutiskirjeen
rakentaminen. Retrieved from
http://oma.otavamedia.fi/uutiskirje-vuonna-2015-osa-ii-hyvan-uutiskirjeen-rakentaminen/
Conversie Marketeers. (2016). Google Adwords Pakketten. Geraadpleegd van
http://www.conversiemarketeers.nl/online-marketing-pakketten/google-adwords-pakketten/
George, S. U. E. (2014, December 11). Corporations and NGOs working in partnership to create
social change. Retrieved from
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https://www.theguardian.com/sustainable-business/2014/dec/11/corporations-and-ngos-working
-in-partnership-to-create-social-change
Conversie Marketeers. (2016). Google Adwords Pakketten. Geraadpleegd van
http://www.conversiemarketeers.nl/online-marketing-pakketten/google-adwords-pakketten/
George, S. U. E. (2014, December 11). Corporations and NGOs working in partnership to create
social change. Retrieved from
https://www.theguardian.com/sustainable-business/2014/dec/11/corporations-and-ngos-working
-in-partnership-to-create-social-change
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Animation:
Narration:
A collection of currency
symbols on top, dropping
downwards, some stop at the
first block employee travel
cost, some stop at the second
block office rent, and some
eventually survive to reach
the final block
Beneficiaries
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in the middle.
10
It is 100% personal.
Visit our website at
www.childrenarethefuture.eu
Animation:
Narration:
At ChildrenAreTheFuture, we
offer three programs of
charity: The Family
Micro-Business programme, the
Child Sponsoring programme,
and the Think Big programme.
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