Andrew Rafeedie

Morgan Hill, California (408) 406-1702 andyrafeedie@yahoo.com

https://www.linkedin.com/in/andyrafeedie
HIGHLIGHTS

An energetic and experienced IT Leader, Technologist, and Consultant, who is at his best when under
pressure, who takes pride in being someone you can rely on, and will get it done!
Proven Track Record of Managing IT Projects to Successful Outcomes.
Experience in Desktop Software, Data Centers, Networks, IT Security, and Cloud Solutions.
Strong Team Builder, Collaborator, and Leader for Cross-Functional and Technical Teams.
Excellent Communication Skills both written and verbal.
Involved in over 10 M&As in varying sizes both domestically and Internationally. Adept at IT due diligence,
scoping, budgeting, risk analysis, execution and system integrations.

PROFESSIONAL EXPERIENCE
North Coast Medical, IT/IS Consultant

2016

Responsible for IT Infrastructure and IS Business systems review, documentation and roadmaps. Assessed and
created roadmaps for Business systems, infrastructure and Security improvements.

Assessed current business processes and identified opportunities for correcting and streamlining them
to boost efficiency and productivity.
Worked diligently with the business units to scope, evaluate and select a new ERP system that
encompassed CRM, DMS, WMS, multiple 3PL warehouses, PCI compliance and Business continuity.
Documented the current LAN/WAN, wireless and server infrastructure. Developed a new WLAN
infrastructure to secure the wireless environment using existing equipment.
Evaluated and selected a new ITSM solution to include incident, change, configuration and asset
management.
Scoped and completed vendor selection for an implementation of Office 365 to include office 2016,
Skype for business, Office 2016 and one drive. Developed a project plan and time line for the project.
Reviewed and made recommendations on overall IT security and PCI requirements.

Synaptics Inc., IT Director

2010-2015

Responsible for IT infrastructure, software deployments, data center operations, global networks, M&A
integrations, project planning, budgeting, and vendor management. Established standards for corporate laptops,
desktop applications, and services. Managed a global team of IT professionals in U.S., Japan, Taiwan, Korea,
China, and India.

Managed the analysis, planning, execution of a wide range of desktop and cloud solutions to improve
productivity, control costs, and scale with our growing organization.
o Implemented Microsoft Office365 to provide a cloud based solution for email.
o Rolled out Concur for cloud-based travel and expense management.
o Protected our desktops with Symantec cyber security solutions including anti-virus
o Deployed ServiceNow for IT, Facilities and Human Resources Help Tickets.
o Implemented governance controls for tracking changes to applications and systems.

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Andrew Rafeedie

Morgan Hill, California (408) 406-1702 andyrafeedie@yahoo.com

https://www.linkedin.com/in/andyrafeedie
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Managed metrics for system uptime, escalations ticket closure, and incident trends for continuous
improvement.
Deployed IT security solutions including security badging, worldwide access monitoring, and secure
printing integrated with our security badging system.
Rolled out JIRA and Confluence for bug tracking and knowledge base management

Planned and managed IT integrations for 5 acquired companies. Managed the integration plan,
resources, schedules, budgets, and risks for the expansion of networks, telecom, desktop support, IT
security, data center, and cloud operations. Ensured a high degree of customer satisfaction with minimal
disruptions to our daily operations.
Managed the design and build-out of global networks to allow our business to rapidly scale worldwide.
The design included an MPLS network, high-speed point-to-point global network with larger circuits in
support of regionalized data centers and engineering server farms.
Implemented an automated software deployment solution to reduce costs and improve efficiency of
software deployments. This initiative provided the company with faster software installations, improved
user satisfaction, lower costs, and improved license tracking capabilities.
Deployed VMWare solution for engineering teams to run CAD programs for ASIC design and simulations.
Built server farms and deployed solution for 24x7 system resource monitoring and alerts
Implemented effective strategy for managing data storage capacity to improve performance and reduce
overall costs. Leveraged both on-premise and cloud solutions to provide faster SSD storage solutions for
business applications and frequently used files while leveraging slower disk solutions for backups and
data archives.
Hired and mentored a global team of IT Professionals to create highly responsive, customer service
driven support team which enabled our company to improve productivity, align to corporate standards,
and cater to differences in culture and language around the world.

Brocade Communications, IT Manager/Director

2003-2010

IT Director for Foundry Networks, which was acquired by Brocade. Responsible for global networks, telecom,
data center infrastructure, IT processes, and corporate SOX compliance. Hired and mentored a global team in
U.S., Japan, and India.

Drove a reduction in network and IT support costs through office and infrastructure consolidations
nationally and internationally with highly successful results. Collaborated in the relocation of 2,000 users
and 3 buildings to a new campus which included development of network infrastructure as well as
diverse paths for redundancy.
Planned and managed the implementation of a global VoIP telephony system. Managed the
implementation of a new WAN infrastructure utilizing MPLS cloud as well as standardized networks,
servers, SAN / storage, email, wireless solutions, backups, security, AV, and telephony.
Improved IT processes and compliance policies to ensure SOX compliance, separation of duties, business
continuity, data security, and operational efficiency. Built a disaster recovery infrastructure,
implemented storage system for data centralization, deployed a new Windows Active Directory domain.

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Andrew Rafeedie

Morgan Hill, California (408) 406-1702 andyrafeedie@yahoo.com

https://www.linkedin.com/in/andyrafeedie

Boosted engineering productivity and improved time-to-market with the creation of high-end server
farms for engineering. This reduced engineering processing run times by 50-70%. Managed the
standardization and upgrade of corporate infrastructure systems including DNS, LDAP, email, network,
backup, firewalls, server rooms, and temperature sensors.

Managed the migration of our email systems from SendMail to Microsoft Exchange. This project
included capacity planning, hardware procurement, account setups, data migrations, user training, and
rollback planning for risk mitigation.

INCYTE CORPORATION, Network and Telecom Manager

1996-2003

Managed global IT services for network, telecom, and audio/video. Managed multiple rollouts for new offices
that included new networks (wired and wireless), telephone systems and video conferencing systems.

Reduced monthly costs by over $100K in laboratory expenses while eliminating loss of genetic samples
due to data loss by pioneering one of the industrys first redundant Gigabit mesh backbone networks.
Article in Network Magazine.

Consolidated redundant services and reduced costs through standardization of IT policies / procedures.

Improved customer satisfaction and reduced Telecom costs by 40% by replacing high-cost dialup servers
with a corporate-wide VPN solution. Implemented a Video conferencing and collaboration system
encompassing 14 endpoints, video bridge, Gatekeeper, and scheduler (Radvision, Tandberg, and
Polycom).

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EDUCATION AND TRAINING

Electrical Engineering Associate of Arts Degree, Heald Institute of Technology

Project Management Training: Project Management Professional (PMP) Training
Leadership Training: Synaptics and IBM Leadership Courses / Quality Service Training
Systems Administration Training: MCSE Courses, Sun Solaris Admin I & II, Windows NT Workstation / Server
Networks: LAN, WAN and Fiber MAN using TCP/IP, Frame Relay, OC3, DS3, T1, E1, AppleTalk, IPX, Openview,
Solarwinds, Cisco routers, Foundry / Brocade switches and routers, Extreme switches, Packeteer.
Security: Palo Alto Networks, Juniper, Netscreen, and Fortinet firewalls.
Desktop/Cloud: Windows Server/Desktop, RedHat, CentOS, Active Directory, SMS/SCCM, MS Office, MS
Project, VMWare, HyperV, Amazon Web Services (AWS), SaaS, Azure.
Wireless and VPN: Brocade, Motorola and Cisco wireless access points using 802.11a/b/g/n and 802.1x
authentication. Nortel, Netscreen, Juniper SSLVPN, Palo Alto Networks, Cisco.
Audio/Video Conferencing: Cisco, Tandberg, Radvision, Polycom, Crestron, Exxtron, NEC, Proxima, Christie
products, Latitude MeetingPlace, WebEx, Intercall.
Phone Switches: Corporate voice solutions using Siemens, Toshiba, Avaya, Nortel PBX, ShoreTel and Mitel.
Helpdesk Systems: ServiceNow, Remedy, Heat, Footprints.

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