BSBINN201

Quiz Assesment event 1

Answer the following three (3) questions on the online learning platform for Event 1.

1. The following is an example of innovation at work

a) Creating new products ....................................................................................................................... True or False

b) Repeating the same activities at work .......................................................................................... True or False
c) Hiring new staff...................................................................................................................................... True or False
d) Changing a service ............................................................................................................................... True or False
e) Improving a system .............................................................................................................................. True or False
f) Improving attitudes ............................................................................................................................. True or False
g) Using the same meeting format...................................................................................................... True or False
h) Changing policies ................................................................................................................................ True or False
i) Inventing new technology ................................................................................................................ True or False
j) Communicating poorly with others............................................................................................... True or False
k) Improving a process............................................................................................................................. True or False
l) Changing team members .................................................................................................................. True or False
m) Creating a new roster .......................................................................................................................... True or False

2. Imagine you are a Customer Contact Officer at the Plan2go Customer Contact centre. Choose whether the
following changes are something you could participate in:

a) Improving the time it takes to answer the phone

b) Improving customer service experiences

c) Improving pay rates for all employees

d) Decreasing error rates in customer bookings

e) Increasing the number of contact staff for busy times

BSBINN201_UAG_Quiz_V1.1 Revised: 18/06/15 Page 1 of 2

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3. Look at the Plan2go organisational chart, and crew spaces. Who is the best person to provide input on the
following ideas for improvement at Plan2go?

Draw a line between your idea and the best person to help!

Herbert Tickle You want to change the complaints

registration process for customers.
Sustainability Officer

Stuart Percel You want to see rain water tanks and solar
panels installed at the Melbourne Office.
WHS Officer

Tobias Ukestock Youve got some ideas to make your office

space safer.
Leader people and culture

Anni Osbourne Youve got a new idea for the Facebook

and Twitter marketing strategy.
Promotions Officer

Jesicka Jones You want to get the website updated with

some new features
Web developer

Emily Burr Youve got an idea on the ways staff are

recruited.
Coordinator Customer Contact

BSBINN201_UAG_Quiz_V1.1 Revised: 18/06/15 Page 2 of 2