Bharti Telemedia Limited

List of Charges
Damage / Missing / Lost /
Damage- Fault Cases Mode of Debit
For STB and VC Theft / Burnt
Sl. Description Level - 1 Level - 2 Daily NRC by SMG. IE has to ensure that customer has sufficient
SD 500 750 balance available in his / her account before part replacement.
1 STB Replaced HD 500 1500 Important Note
DVR 750 2000 Level -1 covers Level -2 covers
750 3000 Damage to power supply circuit Body damage
HD - DVR
Damage to top Cover / bottom Main chip damage
2 VC Replaced 350 350
cover / front cover Main printed circuit board
SD 500 750 Damage to the external damage/Any other physical damage
HD 500 1500 connector STB missing / lost / theft / burnt
3 STB and VC Replaced Damage due to voltage Water hindrance / logging
DVR 750 2000
fluctuation
HD - DVR 750 3000

For Other CPE Parts Damage- Fault Cases / Damage / Missing / Lost / Theft / Burnt
Service Visit
Below charges are applicable in Both the Level 1 & 2 Charges
Sl. Description (exclusive of Part Important Note
Replacement
charges)

1 Dish Assembly Replaced 475 150

2 Dish Anteena Replaced 250 150
Universal Mount Base / LNBF Arm / LNBF
3 25 150
Holder/ LNBF Bracket
4 Pole Pipe / Mount Pipe Replaced 75 150
Anteena Bracket / Elevation Bracket/
5 100 150 a) Partner to select applicable Resolution code for closure of SR.
Polarity Corrector
6 Anteena Bracket (Back Part of Anteena) 150 150 b) Partner will collect money directly from Customers for
7 RG-6 Connector (Pair) 50 150 chargeable replacement and visit charges, except STB and VC.
8 RG-6 Cable Jointer (1 pc) 50 150 c) In case of Touch Point, IE will select resolution code as
applicable and call the SST for NRC posting. IE has to ensure that
Universal 160 150
customer's account is recharged with the required amount (before
9 LNBF Replaced Dual 670 150
part replacement). SST will not post the NRC if sufficient balance is
Quad 965 150 not available in customer's account.
10 RG-6 Cable Replaced Rs.12 per metre 150 d) For Theft / Missing cases of STB/VC, customer has to provide
11 STB Adaptor Replaced ( SD / HD) 350 150 Original Copy of FIR to IE, then respective TSM-IS will send that FIR
12 STB Adaptor Replaced ( DVR / HD- DVR) 750 150 to Finance by courier / or by mail after scan. Finance to take further
13 HDMI Cable / Special Mount 250 150 action on it.
14 Remote Replaced (SD / HD ) 200 100 e) If customer is visiting SSD for replacement of Remote, HDMi Cable &
15 Remote Replaced (DVR / HD-DVR ) 225 100 Adaptor, then no visit charges will be taken from customer, Customer
16 Combo pack( USB-8GB & Remote DVR) 899 150 has to pay only CPE Part charges.
f) Remote Delivery and remote pairing charges of Rs 100 for customers
17 SMPS Replaced 200 150

upto 12 months
Sl. Description After 12 months (from Activation Date)
(from Activation Date)
Service Visit Charges (when there is no part
1 replacement & IE has done some adjustments / 0 150
settings to rectify problem)

Special Mount Charges during Installation / Re-Installation (All Tiers)

Sl. Description Charges Medium Mode of Debit
a) In case of Partner, IE will collect money directly from Customers (for installation of
special mount).
TSM-IS / IE will call to SST to raise SR for same and SR Closure
b) In case of Touch Point, IE will select resolution code as applicable & will not collect money
Special Mount with Resolution code "Special Mount provided". SR to be raised
1 250 from customers (for installation of special mount). IE will call the SST for NRC Posting.
Charges for Touch Point IE's only, no need to raise SR for Partners, as
SST
Special Mount is being billed to Partners.
will post the NRC in customer's account. IE has to ensure that customer's account is
recharged with the required amount.
Extra Cable Charges in Installation : Tier-1 Extra Cable Charges in Installation : Tier-2 and Tier-3
Sl. Tier Description Charges Mode of Debit Tier Description Charges Mode of Debit
0 ~ 10 mtr (SD and
0 0 ~ 10 mtr (SD and HD STB) 0 Partner will collect
HD STB) Partner will collect money directly from
money directly
0 ~ 20 mtr (DVR / customer and Touch Point IE will enter the
1 Tier-1 0 Tier-2 and Tier-3 0 ~ 20 mtr (DVR / HD-DVR STB) 0 from customer.
HD-DVR STB) same in PDA, followed by NRC posting by
No NRC posting
Over and above SMG. Over and above standard
Rs.12/- per metre Rs.12/- per metre by SMG.
standard Definition Definition
- Any customer calls to call centre for registration / relcoation, CSR will also inform customer about the standard cable parameter and applicable charges for more than Standard cable length.

Relocation Charges
Sl. Type Premises Single SI Multi SI Remarks Type Single SI Multi SI Remarks
1 De-Installation - 150 - MDU to MDU Rs.200 Rs.300 -
Rs.250 + additional Rs.300 + Rs.400/-
within Same Premises Rs.250/- + Rs.12 Rs.200 + Rs.400/- + Rs.12 per
75/- per SI + Rs.12 with OLD ODU MDU to SDU + Rs.12 per metre with NEW ODU
/ Different Premises per metre for Cable metre for extra cable
per metre for cable for extra cable
2 Re-Installation
Rs.200 + Rs.400/- Rs.300 + Rs.400/- + Rs.300/- + Rs.12
Rs.200/- + Rs.12 per metre for
Different Premises + Rs.12 per metre Rs.12 per metre for with NEW ODU SDU to MDU per metre for extra -
extra cable
for extra cable extra cable cable
For Direct IE's :
- IE to ensure that customer recharge with relevant amount (as per the above charges, if applicable) during his visit to customer's premises. IE will call to SST for NRC posting of Relocation charges.
For Service Partner's :
- Service Partner will collect money directly from Customers for relocation cases. For Relocation with new ODU, Partner will close the SR with "Re-installation done with new ODU" and SMG will post
the NRC in customer's account for the same. SMG will provide the NRC Posting data to SCM for providing replenishment to Partner.
- For Reloction with OLD ODU in same or different premises, Service Partner will collect money directly from Customers. The above mention price is inclusive of P-Clips, Cable ties, Anchor Bolts & Connectors.
- All part replenishment will be done against the Close looping feedback taken from the customer

Effective Date : 10-Jan-2014 Rev.No. : 4 Document No. : WI.IS.04.04

Important Guidelines :
1) No charges will be applicable to customer for any Damage under level-1 within 1 year from the activation date
2) All Charges are inclusive of taxes, Local taxes are applicable.
3) For handling of field complaints, Follow Complaint Management Process - DTH/CSD/IS/030. & in all repeat SRs with in 15days , customer need not to pay visit charges and partner has to
do FOC service. In case any accessory is defective with in 15 days customer has to pay only accessory charges.
4) Monthly Reconciliation for "Activation by SSD" Vs "Inventory Stock Report" to be done by respective TSM-IS. If any Gap found in Reconciliation, CSD will report same to Finance & SCM-
Logistics. The amount equivalant to the CPE parts, which comes out as a Reconciliation Gap, will be billed to SSD by Finance & SCM-Logistics.
5) IE will provide "Non-Recurring Charge Slip" to customer for above charges, Refer format FR-CSD-021. SF / SSD will get the NRC Slip printed on their own with their relevant details and will
provide the same to customers for all Paid Part Replacement cases.
6) For MDU RFS Buildings (Ready for Service), extra cable charges for customers are applicable as per above charge list.
7) No charges will be applicable to customer in case we have a repeat L1 damage within 182 days (6months) (Applicable only for STB & VC Replacements).
8) Part Replacement for MDU Back Bone Structure will be borne by Company only for all Damage - faults cases for life time period. For Damage / missing / theft cases related to MDU Back
Bone Structure, IS Team will first try to take charges from MDU Society, if MDU Society doesn't agree for such charges, then these charges also will be borne by company only on approval
of respective Circle CS Head.
9) This List of Charges is also applicable for Part Replacement cases of Internal Employees, Distributors, Dealers, Retailers and Partners.
10) For Multi Part replacement, Individual SR to be raised. IE / ACE / TSM can call to SST for raising of SR.

(Preetam Negi) (Nishant Bhasin) (Vishnu S Peruvemba) (Shashi Arora)

Head-HE Head-CS Head- Finance CEO