CHNG TRNH CNG NHN

DOANH NGHIP TIN CY V NGI TIU DNG

BO CO T NH GI

S ng k: _________ /(Do n v nh gi ghi sau)

Tn Doanh nghip:
a ch:
in thoi:
E-mail:
Website:
Chng ti xin gi kt qu t nh gi ca doanh nghip theo bng di y v cam kt cc thng tin c cung cp l xc thc
Ngy thng nm 2013
I DIN DOANH NGHIP

(K tn ng du)

HNG DN DOANH NGHIP T NH GI

ngh DN xem k hng dn ca T chc nh gi ct 3. Xin c ngi c trch nhim v nng lc hng dn cc phng ban lin quan t nh gi v ghi din gii, bng chng vo ct 4. Xin
ch truy tm, lit k nhng vn bn, h s hin hnh ang c v c tun th ti DN chng t hot ng ca DN ph hp vi cc yu cu ca Chun mc. Ct 5 l t kt lun ca DN theo 4 mc
sau y:

- OK: Tt, hot ng ca DN ph hp vi yu cu ny ca Chun mc.

- Ob (Observation - Lu ): Tt, ph hp nhng c lu ci tin mt iu g , cn ghi c th.

- NC (Non Conformity - Khng ph hp): Cn ghi r li g v hnh ng khc phc (HKP) nu cn.

- NA (Non Applicable - Khng p dng): DN khng c hot ng hoc khng phi p dng yu cu ny
Ghi ch: Sau khi DN in xong mu di y, xin gi mt bn mm cho Trung tm CESCON theo a ch E-mail: cesconvn@yahoo.com.vn. CESCON s xem xt, nu cha nht tr s ngh DN b
sung. Nu CESCON nht tr th s thng bo DN in ra mt bn cng, i din DN k, ng du v gi qua ng cng vn cho CESCON theo a ch: Vn phng CESCON, 49 Pasteur, Q.1, Tp. H
Ch Minh

BO CO T NH GI CA.
(Ban hnh theo Q s 02/2013 ngy 5/7/2013 ca CESCON)
Kt lun ca DN

NI DUNG CHUN MC CNG NHN HNG DN CA T NH GI V DIN GII

TT T CHC NH GI CA DOANH NGHIP

2 3

1 4 5

Chnh sch kinh doanh - DN ch cn khng nh l c hay khng c chin lc pht trin. V d s lt - DN chng ti c chin lc sau 5 nm s lt vo Top 10 cc DN ch bin thc phm hng u OK
1 Doanh nghip phi thit lp, cng b chin lc v vo top 20 hoc chim lnh th trng C sn phm chin lc khng? Vit Nam. Mt hng chin lc l
chnh sch kinh doanh nhm tha mn khch hng - Chnh sch kinh doanh c xy dng, ban hnh khi no. Ti liu dn chiu - Chnh sch kinh doanh c xy dng v ban hnh theo Q s . Doanh thu tng 20% mi
- NTD v pht trin bn vng (Theo Q s hoc theo ti liu mc) nm
- Chnh sch c c truyn t v thu hiu trong CBNV? C bng chng - Chnh sch ny c truyn t, thu hiu n cp qun l phng ban trong DN bng cch.
chng t thng xuyn thc hin vic ny. - Nhng vic trin khai xung CNV cha c tt v cha thng xuyn.
(Ch : yu cu DN xut gii php ci thin tnh hnh hin ti)

Ob
1.1 Sn phm, hng ha v dch v
Doanh nghip phi m bo cung cp sn phm,
hng ha v dch v tha mn yu cu ca khch
hng v nh lng, cht lng, an ton, mu m
v tun th cc qui nh hin hnh ca php lut
1.1.1 Sn phm, dch v chnh ca doanh nghip v th
trng tiu th
a) Cc sn phm, dch v chnh;
b) Th phn;
c) Th trng tiu th: -Trong nc
%,
-Quc t, khu vc ..%
1.1.2 C ngun gc, xut x r rng:
a) Xut x nguyn vt liu, bn thnh phm, linh
kin v chi tit v...v...;
b) Xut x thnh phm.
1.1.3 Bo m cht lng v an ton theo ng thit k - Cc tiu ch v cht lng, nht l an ton c c tun th theo thit k hay
hay hp ng.
- Vic cung cp sn phm, dch v ca DN trong nhng nm qua c ngi tiu (Trn y ch l mt v d minh ha)
dng n nhn nh th no?. Dn chiu vi s liu minh chng
- DN c vi phm nhng qui nh hin hnh lin quan n hot ng kinh doanh
ca DN khng?
- C tin hnh nhng cuc iu tra v s tha mn ca NTD khng? H s lu?
- C th lit k mt vi gii thng chnh chng t uy tn SP-DV ca DN
- Tn sn phm chnh cn c cng nhn c DN ghi r ngay t u khi
tham gia Chng trnh trong Phiu ng k tham gia. Nay DN xin iu chnh b
sung nh lit k chi tit trong bng Ph lc km theo (xem Ph lc phn cui
bo co)
- Ch cn nu mt con s tng i
- Ch cn cho mt con s tng i v xu hng pht trin th trng
- Mi sn phm, c bit l thc phm, dc phm phi ghi r xut x
- Nguyn vt liu chnh c nhp, mua t nhng ngun no, c c K/sot
khng?
- C th truy xut c ngun gc khng?
- Trn thnh phm c th hin nh th no NTD d nhn bit
H khng?. V d.

1.1.4 c ghi nhn y v ng lut. - DN c ng k bo h c quyn thng hiu khng? S giy php (nu c)
-Vic ghi nhn c tun th lut nh khng (N 89). Xem xt mt vi nhn?
- C b kin vi phm nhn hiu?

1.1.5 Khng qu hn s dng. - i vi thc phm, dc phm c ghi r thi hn s dng?

- X l hng cn date nh th no?

1.1.6 - H thng kim sot m bo nh lng (th hay tinh) ghi trn bao b SP. C b
NTD kin v thiu trng lng khng?
Bo m nh lng ghi trn nhn hng ha hay
bao b.

1.1.7 Bo m cn, ong, o, m chnh xc. - H thng o lng, cc thit b o lng th nghim c c kim nh, hiu
chun theo qui nh hin hnh?.

1.1.8 C hng dn s dng, bo qun. - Lit k cc cch thc hng dn s dng, bo qun SP ph hp, c r rng
NTD hiu v lm ng khng?

1.1.9 - DN c hay khng chin lc R & D?

- Sn xut theo mu m c sn
Chin lc nghin cu, pht trin sn phm mi (R
- Sn xut theo Hp ng
& D).

1.2 Cc qui nh v iu kin bn hng

 Doanh nghip phi thit lp v cng b chnh sch - Chnh sch h tr khch hng - NTD trong qu kh, hin ti v sp ti?
h tr khch hng sau khi bn (hu mi). Chnh - Chnh sch ny c cng b u? C th dn chiu mt s ti liu.
sch cn bao gm cc phng thc, iu kin, chi - Cc iu kin rng buc hai bn, chi ph v thi gian thc hin
ph v thi hn v: - Vic thc hin trong qu kh, h s lu?

1.2.1 Bo hnh (nu c), - Nu l SP thuc din phi bo hnh th cn ghi r thi gian, iu kin, mng
li, a ch bo hnh v..v..,

1.2.2 Sa cha, bo tr, thay th, cung cp ph tng, - Nng lc, mng li, a im sa cha, bo tr, thay th v cung cp ph tng

1.2.3 i hng hoc tr li tin. - - Nhng qui nh c th, cn thit v vic ny v phi thng bo cho khch
hng ngay t u.

1.3 Gi c v thanh ton

Doanh nghip phi c chnh sch th hin r rng - C s nh gi sn phm nh th no

cc iu sau y: - Vic ng k gi bn cc CQ chc nng vi nhng SP thuc din ny?

1.3.1 Cng khai nim yt gi, k c qui nh v gim gi - Gi bn c nim yt nh th no? Bn cng hay qua mng? Cch thc cp
v khuyn mi phi y , chnh xc v kp thi; nht?
- ng k khuyn mi hay gim gi ra sao? Cung cp bng chng (mt b h s)

1.3.2 Cc phng thc thanh, quyt ton thch hp v - Lit k cc phng thc thanh, quyt ton hin ang c s dng, c n gin
thun li cho khch hng; v y m bo ngi mua c bo v khi c s khiu ni?

1.3.3 C cc knh khch hng tip xc mt cch d - Cc knh KH-NTD tip xc hin c
dng; - S liu, hng dn, gi c c c cp nht thng xuyn khng? (Website)

1.3.4 m bo thanh ton chnh xc, r rng; - Ha n chng t hin ang s dng (Tun th Q hin hnh?). C h s lu

1.3.5 Thng bo r cc chi ph cho dch v pht sinh - Ty loi hnh sn xut, SP v dch v, DN phi thng bo trc v y mi
(i hng, sa cha, gi hng, bao gi v giao thng tin KH-NTD khng b bt ng v nhng khon chi ph pht sinh dn
hng). n khiu kin. Dn chiu mt vi trng hp c th (Nu c).