MINDWORX CONTACT DETAILS

Helen Teixeira

011 484 4747 helent@mindworx.co.za

POSITION APPLIED FOR

Head: Change Management

CANDIDATE DETAILS

First Name: Moerieda Surname: Mackay

ID Number: 7104070061083 Nationality: South African

Gender: Female Ethnic Group: Coloured

Notice Period: 18th April

RATIONALE FOR REFERRAL

Moerieda holds a M.Sc. (Eng) in Industrial Engineering from WITS University and is
competent in utilising various project and process management methodologies and
techniques to implement strategic business and technology projects. Her collective
experience in consulting, public sector, financial services, telecommunications and
logistics industries are best described as that of a business transformation professional.

She is currently employed as a Head of PMO and Process Transformation at African Bank.
Her strong understanding of business strategy and IT provides an excellent background to
assist clients/ Snr management in strategy formulation and business transformation
initiatives.

She is focused, disciplined and goal orientated; works well under pressure in deadline
situations and can effectively handle several projects simultaneously.

She values environments where the approach taken by team members are pragmatic and
candid, and where reporting lines and authority allows all parties to contribute
meaningfully and produces work of exceptional quality.

Moerieda is passionate about growing talented individuals and often coaches and mentors
aspiring members of her team

EDUCATION SUMMARY

Institution Qualification Date

s
Faculty Training Institute Diploma in BA 2009
Unisa Certificate in Marketing 2002
University of Witwatersrand MSc.Eng (Industrial) 2000
School of Project Management Diploma: Project Management 1999
University of Witwatersrand GDE (Industrial) 1997
Date Created: 27 August 2014
University of Stellenbosch BSc Wood Science (Pulp and Paper 1994
Technology)
Cloetesville Senior Secondary Grade 12 1989
School

COURSES

Togaf 9.1, RealIRM, 2012

Data Modelling - Cayenne Ground Works and Terrain (July 97)
Process Modelling - IDEF 0+3 methodology (April 97)
P-tech (April 97)
Business Process Re-engineering through IT (6month course through View Point
Consulting)
Spoornet Leadership Development Programme (June 97)
Value Engineering - qualified to work as a value practitioner (Sept97)
JAD Facilitation - James Martin (Nov97)
Speed Reading - Reading Dynamics (Feb98)
Simple ++ Simulation (May98) Simulation of production, logistics and engineering
Visual Basic -Beginners & Advance (Sept98)
ARIS 4.1/5 Toolset (Feb 2000)
MS Access Beginners (Feb02)
UML (Use Case) Guru Hut (Nov02)
Requisite Pro Guru Hut (Oct02)
Rational ClearCase and ClearQuest Nedcor In house Training (Nov02)
CMMi Level 3 Process and Artefact Training (2002)
Negotiation Skills Sept 03
Influential Business Communication Maurice Kerrigan (Sept04)
Facilitating Workshops in a Change Environment Nov07

PROJECTS WORKED ON

Mondi Board Mills in Belville (1992) - Implementation of ISO 9000 system

Paarl Paper Mills (1993) - Water clarification (research submitted as thesis for B.Sc Wood
Science degree)
Schulte (in Germany) (1995) - Water retention (wet-end) and water clarification project

Company: African Bank

Industry: Financial Services

Position: Head of PMO and Process Transformation

Date of employment: November 2015 - Current

Reason for leaving: Resigned. Looking for new opportunities.

DUTIES:

Set-up and Manage the PMO Leading the set-up of IT Programme Management Office;
including the development of business processes, terms of references for all the
governance bodies, templates and the implementation of a central project portfolio
management system Responsible for the implementation of enterprise project and
programme governance (including the Business Change Forum/Capital Expenditure

Date Created: 27 August 2014

 Review Board) Leading the IT Transformation and various other large business
transformation projects

Company: Cell C

Industry: Telecommunications

Position: Senior Portfolio Execution Manager

Date of employment: August 2011 - October 2015

Reason for leaving: Cell C was not in a good space which she did not want it
to impacting on her career.

DUTIES:

Corporate Strategy and Business Development

Programme manage the 2012 Strategy Review; including compilation of all
documentation and presentations for Oger Telecoms
Programme manage the evaluation of distribution partnership proposal with Orange
Programme manage the evaluation of XSP/MVNO opportunity with FNB
Development of a competitor/market database in 2013

Portfolio and Programme Management

Currently leading the set-up of Centralised Programme Management Office; including
the development of business processes, terms of references for all the governance
bodies, templates and the implementation of a central project portfolio and
requirements management system
Responsible for the implementation of enterprise project and programme governance
(including the Business Change Forum and Capital Expenditure Review Board)
Programme manage the end-2-end implementation of the Red Bull Mobile Launch
Programme manage Customer Service Improvement Plan
Business Change Manager for the implementation of ERP (Phase 1) system
Currently leading the implementation of a new Debt Collection system
Currently leading the implementation of Privacy and Information Security programme

Business Architecture and Business Analysis

Head business architecture and business analysis teams

Business Process Management

Set-up and responsible for Business Process Governance; including the creation of
Centres of Excellence (CoEs) to drive end-2-end process improvement initiatives
across the organisation
Programme manage the review and documentation of all policies and business
processes
Responsible for the evaluation and selection of process modelling tool
Responsible for all business process modelling training
Leading all engagement with Tele Management Forum (TFM)

CAREER HISTORY

Company: Ernst & Young

Date Created: 27 August 2014

Industry: Consulting

Position: Senior Manager

Date of employment: June 2009 August 2011

Reason for leaving: Career growth

DUTIES:

Business Development:
Reporting to the Director: Strategy and IT Advisory
Accountable for a total sales/delivery portfolio of R10m
Actively contribute to proposal development
Building and managing relationship with existing and potential clients

Engagement Management:
Retirement Reform Programme for the Dept of Social Development (DSD)
Senior engagement manager on the project
Responsible for the overall design and scope of the retirement reform program,
Leading the UK pensions actuarial team in developing a cross sectional and
longitudinal model to assess the long term viability of the reform proposal
Overseen the development of a new institutional framework and the development of a
blueprint for the new National Social Security Fund (NSSF)
Manage economists and independent subcontractors in the development of the new
pensions and risk benefit arrangement that will be fundamental to the reform
Manage all EY SA project resources responsible for analysis and implications as a
result of the reform focusing on the impact to the fiscus and private retirement and life
insurance industry

Communication and Change Management for the Retirement Reform Project

Development of communications plan and strategy for the programme. The plan
defines activities, interactions and consultation from transitioning throughout to full
implementation (2010 until 2015)
Development of stakeholder matrix and analysis
o Affected government departments
o Cabinet
o Parliament
o Transformational Committee of the ANC
o NEC
o NEDLAC
o Private Retirement Industry
o Employers
o Members/Citizens
Provide coaching to the DSD project sponsor and DSD retirement reform service
delivery team
Development of campaign briefs for all affected stakeholders
Conduct briefing sessions with the DSD in preparation for consultation session with
broader government and public
Provide advice and coaching on generic content and messaging on presentations,
press releases.

Transnet Supply Chain Review

Manage the review and implementation of the supply chain control framework

Date Created: 27 August 2014

 Manage the quarterly supply chain audit for Transnet across all operating divisions
Manage and coordinate the development of an Performance Improvement Plan to
address findings
Lead the development and implementation of Procurement Benchmarking initiatives

CAREER HISTORY (CONT)

Company: ABSA

Industry: Financial Services

Position: Senior Project Manager

Date of employment: 2007 - 2009

Reason for leaving: To work for one of the giants in the Consulting Sector

DUTIES:

Programme Managing the Corporate Integration Project:

Implement new Corporate Operating Model
o Structural design
o HR processes
o Logistics
o Technology
o Communications
o External Marketing
Ensuring all financials move from Absa Capital to Corporate
Creation of new Corporate call account type
Creation of new Corporate cheque account type
Operating Model for Investment Products
Operating Model for Commercial International Banking
Process Efficiencies (including re-design of Securities process)

Communication and Change Management for the Corporate Integration Project:

Develop communications plan and strategy
Development of all project briefing and communications material to key stakeholders
Project team
Absa Corporate staff
Absa Corporate exco
Management team
Group discussion
121 Consultations
Clients
SASBO
Provide support to the executive and management team during road shows and
briefing session
Assess overall training requirements and develop training material
Develop resource training plan
Ensure all affected staff trained into new role
Responsible all promotional and marketing events (internal staff and external clients)
Development of marketing plan and budget
Review and sign-off all marketing material
Planning the launch event of the new organisation

Date Created: 27 August 2014

CAREER HISTORY (CONT)

Company: National Youth Development Agency (NYDA), formerly

Umsobomvu Youth Fund

Industry: Government

Position: Senior Business Analyst

Date of employment: 2007 - 2009

Reason for leaving: Career Expansion

DUTIES:

Project Management Office

Set-up Project Management Office (policy, governance structures, processes and tools)
Establish Business Analyst Forum

Projects
Customer Relationship Management (CRM) System
CRM Framework development and project scoping
Vendor engagement (including tender/software procurement process)
End-to-end service delivery process development
Customer engagement (external)
Service desk (internal)
o Detailed business requirements
o Detailed functional specification
o Integration specification
o Test plan (coordinating all aspects of Testing)
o Change Management and Communications
Development of communications plan and strategy
Monthly briefing session at staff meeting
Road show by executive and solution development team to all branches (before,
during and after implementation)
Assessing of training requirements and selection of supers users
Inclusion of stakeholders during the development and testing phases of the project
Development of training plan

Enterprise Resource Planning (ERP) System

Investigation (SAP, Oracle, Infor, MS GP/Axapta)
Business Case
Business Requirements
Project Management (GP10 upgrade)

Voucher Management System

Investigation (Market Research)

Date Created: 27 August 2014

 Business case
Vendor engagement (including tender/software procurement process)
Detailed business requirements
Detailed functional specification

Loans Management System (Micro Finance and SME Lending)

Investigation (Market Research)
Business case
Vendor engagement (including tender/software procurement process)
Detailed business requirements
Detailed functional specification
Project Management
Change Management and Communications
o Development of communications plan and strategy
o Monthly briefing session as staff meeting
o Road show by project sponsor and solution development team to all
branches (before, during
and after implementation)
o Assessing training requirements
o Identifying champions and train all super users prior to business
requirements phased

Risk Management System

Implementation support

Enterprise Project Management

Project Management processes and tools
Detailed business requirements
Project integration forum

Enterprise Architecture
Review architecture (including IT Infrastructure and Functional Design)
Lead Platform Rationalisation Project (MS Technologies CRM Dynamics, BizTalk, MOSS,
GP10)
Facilitate and drive MS roadmap implementation
Develop functional requirements and evaluate technology solutions for Procurement
Management System, Contract Management System, e-Learning, e-Mentoring

Business Process Architecture

Develop capability and function map
Develop level 5 as-is business process maps (including reviewing all forms, business
rules, roles and responsibilities)

CAREER HISTORY (CONT)

Company: Nedbank

Industry: Financial Services

Position: Various

Date of employment: 2000 - 2006

Date Created: 27 August 2014

Reason for leaving: Further career progression

Product Development Manager (Transactional Banking) (2006)

Project Management
Responsible for the end-to-end development and implementation of Transactional
Banking Products
Development of all project documentation (Business Case, Scope of work, Project
Plans, Specifications, High level Design, Issues and Risk sheets)
Responsible for project monitoring and tracking via project management tool
Responsible for driving project status meetings at all levels i.e steering committee as
well the various work streams

Projects:
New Client Acquisition - Debit Order Switching capability Hassle free move
Grow Net Transactional Banking Programme
Pricing (Leaking bucket project)

Product Manager (Telephone Banking)(2002 - 2006)

Product/Channel Management
Develop Telephone Banking Strategy
Develop Telephone Banking Business and Release Plans
Develop High Level Telephone Banking Costing Model (ABC, Break-even Analysis)
Implement and Manage Channel Pricing
Perform Telephone Banking Budget Analysis
Implement and Manage Service Level Agreements
Implement and Manage Telephone Banking Stakeholder Forums
Monitor and Manage Product Performance (Profitability, Customer, Market, Image)
Perform Environmental/Industry/Competitor Analysis
Perform Business Opportunity/Gap Analysis
Monitoring/Contribute to the Development of all Marketing Initiatives and Campaigns
Provide Telephone Banking Product Support (Internal and External Stakeholders)

Project
Manage End-to-End Development and Implementation of the new Telephone Banking
System and Processes
Develop Customer Requirements (Internet Banking Front-End Design)
Engage with all IT Vendors and Manage Customer Requirements
Develop Traceability Matrix (Solution vs Requirements)
Develop Glossary of Terms Document
Develop Operational Processes and Controls to Support System
Develop Profile and Account Status Matrix
Responsible for Multi Vendor Integration Testing and User Acceptance Testing
Manage All Telephone Banking Stakeholders
Pilot Telephone Banking System to Staff
Deploy Telephone Banking System into Production (JHB and DB call centres)

Merger and Re-structure (BOE mergers)

Responsible for the consolidation of all Telephone Banking offerings across the multiple
call centre environments
Implement new telephone banking offering into new operational environment (People,

Date Created: 27 August 2014

 Process, Technology and Infrastructure)

Change Management and Communications for the Merger and the Implementation of new
system
Development of communications plan and strategy
Manage Stakeholder Communications
Internal (Staff communications)
External (Client communications)
Assessing training requirements
Development of training material for the new telephone banking application
Co-ordinate Training for all Support Staff

Product Manager (Corporate Electronic Banking) (2000 - 2002)

Product/Channel Management
NedInform Business Requirements Specification
NedInform Marketing Strategy
Call Centre Support - Analysis/Reporting
Call Centre Solutions Development and Implementation
Manage Customer Queries and Complaints
Develop Customer Support Strategy
Service Level Agreements
Competitor Analysis
Channel Pricing
Channel Costing
Product Financial Performance

Projects
CAMS (American Express) Conversion Testing on NI and NE
CAMS (American Express) Conversion - Implementation
GHD (NedInform) 1.5 Testing
GHD (NedInform)1.5 Pilot Coordinator
GHD (NedInform)1.5 Roll-out Coordinator

Process Enhancements Groups (PEGs)

Release Management
Budget
Pricing

CAREER HISTORY (CONT)

Company: Standard Bank South Africa

Industry: Financial Services

Position: Business Technologist

Date of employment: 2006 - 2007

Reason for leaving: She was offered a senior position by Nedbank

DUTIES:

Date Created: 27 August 2014

Feasibility Analysis
Strategic technology evaluations across the group, understanding technology trade-
offs and costs
Engage with vendors, industry analysts and consulting houses
Perform industry best practice research (Gartner, Forrester)
Develop technology roadmaps (retirement and replacements)
Present recommendation to executive teams and key stakeholders
Support to broader Architecture team

Feasibility Projects:
Siebel retirement across the group
GTX vs iWise in the Branches
Universal banking platform for Africa
Enterprise-wide Origination capability

CAREER HISTORY (CONT)

Company: Software Futures

Industry: Software

Position: Business Engineering Consultant

Date of employment: 1999 - 2000

Reason for leaving: Growth

DUTIES:

Sales
Provide Pre-Sales Support (Proposal Development)

Consulting (Business Engineering)

Develop Process Modelling Guidelines And Principles Document
Process Design & Implementation
Consulting work done for Vodacom, SAA, Nedbank, Cell C

Methodology Used
ARIS Business Engineering Methodology

Process Modelling Tool

ARIS 4.1 Toolset
ARIS 5 Toolset

CAREER HISTORY (CONT)

Company: Transnet Freight Rail (Spoornet)

Industry: Railway

Date Created: 27 August 2014

Position: Various

Date of employment: 1995 - 1999

Reason for leaving: Better career prospects

Service Design Manager (1998 - 1999)

Development of Freight Logistics Solutions for all timber and paper sector clients
Assessment of logistics operations
Development of logistics strategies to optimise the use of rail within the total logistics
solution
Development of integrated rail, road and sea solutions
Production monitoring both from supplier (Foresters), customer (Pulp and Paper
manufactures) and client (end users)
Incoming (chips and logs) and outgoing (pulp and paper) stock level management at
pulp and paper plants
Wagon distribution and utilisation
Evaluation of loading patterns to optimise wagon performance (cost reduction)
Assessing storage and warehousing requirements (including the use of wagons for
storage)

Channel Management
Market Research (Forestry, Timber & Paper, Rail industry)
Sector Performance (including Stakeholder Engagement for Sappi, Mondi, SAFCOL,
HLH )
Budgeting
Competitor Analysis
Wagon Utilization Strategic Projects

Business Analyst (1997 -1998)

Process Management
Process Design and Modelling
Conceptual Systems Design
Process Deployment

Process Methodology and Tool

IDEF 0 & 3
P-tech

Projects
Consignment Tracking and Deviation Notification
Estimated Time of Consignment Arrival
Establishment of a Joint Operations Office (JOO)

Professional Officer (1995 - 1996)

Channel Management
Market Research (Forestry, Timber & Paper, Rail industry)
Sector Performance (including Stakeholder Engagement for Sappi, Mondi, SAFCOL,
HLH )
Budgeting
Competitor Analysis

Date Created: 27 August 2014

 Wagon Utilization
Strategic Projects

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Date Created: 27 August 2014