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FAQ

EBS-250

I do not get communication between HandJet and PC.

First take care that the Bluetooth module is connected and that the printer is switched on.
Open the menu Guides / Network configuration and follow the instructions.
When you still cannot communicate with a printer, check the COM port setting.
Open the network window (menu Tools / Printer network). In the left upper corner you see the programs
setting of the COM port. Please open the list and choose another port if available.

How do I start the Service mode? (For mechanical adjustment of dot size)

Start the HandJet in the normal way but keep holding the Print On/Off button until all LEDs (except
Charge) are lighting.
Now press the F button once. When you release the Print On/Off button the HandJet begins immediately to
print a test text continuously with high printing speed. Pressing the Print On/Off button once more it prints a
test text slowly with high intensity. Next pressing prints the same test text with low intensity. Pressing once more
the HandJet is silent.
Pressing once more starts printing continuously only nozzle 1. Next pressing starts nozzle 2, and so on until
nozzle 16. First only the nozzles on the right side will be fired, then only the nozzles on the left side. The actual
nozzle number is shown in the display.
Next pressing starts printing continuously with all nozzles. Next pressing starts again with the first test print.
To adjust the dot size, remove the rubber plugs at the side of the HandJet and adjust carefully the Torx-screws.
To leave the service mode, switch off the HandJet in the normal way (F button and Release key).

The HandJet cannot be switched off. (Resetting of electronics)


If the HandJet cannot be switched off, remove the cartridge and cross the cartridge contacts in the backplate with
a wire until the HandJet goes off.

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How can I print my own graphics?
You can create an own graphic directly in the PC program.
For this open the bitmap editor.

An existing logo can be inserted as follows:


The logo should be available as black and white bitmap with the suitable dot-height, max. 16 dots.
Then start the program Gfx-Maker, which you find in \program files\ EBS Printers\
EBS-250BT\Graphics\GFX Maker
Click on "Grahpic", "Load bitmap", choose your bitmap file.
In the following window insert the password "e25pix" + Enter, then click on "Convert".
The dot-graphic appears in the window and can be stored with "Save to EBS-200 format"
(don't forget to give a file name).
In the EBS200 PC program the image can be inserted with "File / Insert image".

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How can I insert the system special characters?

Choose from the font list Spec 7 or Spec 16. The symbols appear after typing the corresponding capital.

Following symbols are only available in Spec 16.

Printing of rotated letters (Tower print) (from Software version 2.0.047)


The character rotation works only with Windows fonts, not with system fonts.
After the choice of a Windows font appears in Parameters 2 the drop-down list Rotation.
Choose the rotation angle and enter the message.
If the message does not fill the entire printheight, you can additionally choose the alignment.

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One or more dots are missing.

If the nozzle plate is dirty, clean it by spraying solvent on it. Hold the printer face down and spray from below,
that no solvent can flow into the unit.

In the next step use the purge function. Hold the HandJet over a vessel or over a cloth.
When the HandJet is switched on, press the release button three times and hold it with the third pressing. After a
second the HandJet beeps short and fires ink out of all nozzles for a short moment. Keep holding the release
button, after one more second delay it starts firing ink continuously out of all nozzles until you loose the button.
If some dots are still missing, it is necessary to remove the nozzle plate for cleaning. This should be done from a
trained technician, if possible.

Must I pay attention when using special inks?

When you use special inks, e.g. pigmented inks or fast drying inks, it can happen that due to pigments or ink
rests nozzles will be blocked.
In this case it is recommended to use a cleaner cartridge once a week (or more often if necessary). Use the purge
function to flush out old ink rests. This is also recommended when a HandJet will not be used for longer time.
You must take care to use a cleaner which is adequate to the ink base.

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Remarks for changing the cartridges.
The cartridges are encoded, and because of this only original EBS cartridges can be used. Refilling is not
possible.

Before you change a cartridge, please shut off the HandJet! Otherwise the encoding can be destroyed
and the cartridge will not be accepted anymore from the HandJet.

To remove the cartridge, turn it counterclockwise and pull it from the HandJet. The new cartridge matches only
in one position and must be locked with a clockwise turn.
After power on the new cartridge will be verified from the HandJet, in the mean time the Power-LED blinks.
After 10 seconds the Power-LED and the Print-LED blink fast and the HandJet beeps once, if the new cartridge
is okay and is accepted. In case of a wrong or empty cartridge the Error-LED blinks. In this case please check
also the date setting of the HandJet and correct it if necessary.

How do I manage an ink change?

Switch off the HandJet and remove the ink cartridge. Connect a cleaner cartridge which is suitable to the former
ink base (e.g. ethanol cleaner, when you have used ethanol ink before).
Switch on the HandJet and wait until the cleaner cartridge is accepted.
Press Print On/Off and wait until the pump stops working. Use the purge-function (press the trigger three
times and hold it then) to flush out the old ink into a vessel. When only cleaner as clear as possible squirts out of
the nozzles, you can switch off the HandJet.
If the new ink has the same base as before (e.g. also ethanol), you can now connect the ink cartridge and with the
same procedure as before flush out the cleaner until only ink squirts out of the nozzles.
When you also want to change the ink base (e.g. from ethanol to acetone ink) you must connect an acetone
cleaner cartridge after flushing with ethanol cleaner to flush out this one. First then you can connect the new
acetone ink cartridge and flush out the acetone cleaner.
A one-off change between different ink bases is unproblematic for a newer HandJet. A frequent change is not
recommended. Then it can happen that the rubber valves behind the nozzles harden faster and become untight.
Please note when you change from pigmented ink, that pigment rests will never be flushed out completely. This
can cause blocked nozzles or a blocked ink filter.

The Error-LED blinks.

In this case please click on Retrieve, under the Info-tab you will find an error message.
If there appears Empty bottle or Bottle too old, please use a new cartridge.
No bottle appears when there is no cartridge connected, or when the electrical contacts in the HandJets rear
plate are dirty. Check also if the three locking pins on the cartridge are dirty, these are also electrical contacts.

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How can I create and manage a network with several printers?

Click in the Guides menu on Network configuration.

The network window appears and a configuration dialog. To add more printers later, you can also
click here.

All printers can be switched on at the same time.


In the network window appears after each recognized and added printer an entry New printer with its serial
number. After finishing the network highlight this printer in the list with which you want to communicate.

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