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Custtomer Proprrietary Netwo

ork Informattion Certification


Accompanyi
A ing Statemen
nt

Arkadin, Inc.
I (Arkadin n) provides audio,
a web, vid
deo and unifieed communication servicess. Arkadin
does not offer local, interexchange
i , or CMRS service. To tthe extent suuch rules appply to the
conferenciing services, Arkadin hass established practices annd procedurees adequate tto ensure
compliancce with Sectioon 222 of thee Communicattions Act of 1934, as ameended, and thhe Federal
Communiccations Com mmissions (FCC) rules pertaining to customerr proprietary network
informatio
on (CPNI) seet forth in secttions 64.2001 64.2011 of tthe Commissioons rules.

Customerr Approval an
nd Informed Consent
C

Arkad
din does not use CPNI for an ny purpose thatt would require
re customer appproval to do soo. Arkadin
n use CPNI for any markeeting purposess and does nott share, disclosse, or otherwise provide
does not
CPNI to any third party.
p If this po
olicy changes in the future, A
Arkadin will iimplement praactices and
proced
dures to ensuree compliance with
w the Comm missions CPNNI regulations.

Training and disciplin


ne

din has trained


Arkad d its personneel in the apprropriate use off confidential information, including,
withou
ut limitation, CPNI. All emmployees with h access to CP PNI are requirred to review Arkadins
emplo
oyee handbook k which includ
des CPNI policcies and proceedures.
Arkaddin has an express
e plinary proceess in place for violationns of Arkadinn's CPNI
discip
policiies and proced
dures which would
w encomp pass any misuuse of CPNI.
Arkad
din's Use of CPNI
C
Arkad
din does not share,
s disclosee, or otherwisse provide CP
PNI to third parties.
Arkad
din may use CPNI
C for the following
f purrposes:

> To protect its property righ hts; or to prootect its subs cribers or othher carriers ffrom
frraudulent, abu usive, or thee unlawful useu of, or suubscription too, such serviices,
in
ncluding, with hout limitation
n, internationnal toll free seervice fraud;
> To initiate, ren
nder, maintainn, repair, bill and
a collect foor services; annd,
> To provide inb bound telemarrketing, referrral or adminisstrative servicces to the custtomer
du uring a custom
mer initiated call
c and with the customerr's informed cconsent.
Arkad din does not haave access to any
a relevant co ompetitive infoormation for auudio conferenccing
servicces through its customers CPPNI; to the exttent Arkadin reeceives such aaccess, Arkadinn shall
not dissclose or perm
mit access to CPPNI to track cu
ustomers that ccall competingg service proviiders.
Arkaddin discloses and permits access
a to CPN
NI where requuired by law ((e.g., under a lawfully
issued
d subpoena).

Safeg
guarding Aga
ainst Pretextin
ng

Arkad
din takes reassonable measuures to protecct CPNI and bbelieves that tthese measurees
sufficiently prevent unauthorizzed access to CPNI.
C

Additiona
al safeguards

Arkaddin has establlished a supeervisory revieew process deesigned to ennsure compliaance with
the FC
CC's CPNI ruules.
Arkaddin designatess one or morre officers, ass an agent or agents of thee company, too sign
and fiile a CPNI Compliance Ceertificate on an a annual bassis. The Certiificate conforrms to
the requirements seet forth in FC
CC rule 64.200 09(e).
Arkad din properly authenticates
a a customer prior
p to discloosing CPNI bbased on cusstomer
initiatted telephone contact, onlin
ne account acccess, or an inn-person visitt.

Arkad
din notifies cu
ustomers imm
mediately of an
ny account chhanges.

Arkaddin may neg gotiate alternaative authenttication proccedures for sservices that Arkadin
providdes to busineess customers that have both b a dedic ated accountt representativve and a
contraact that speciffically addressses Arkadin'ss protection oof CPNI.
In thee event of a breach
b of CPNNI, Arkadin will notify laaw enforcemeent as soon aas possible,
n later than seven (7) business days, from discoveering the breaach. Customeers will be
and no
notified after the seven (7) day period, unlesss the relevannt investigatorry party direccts Arkadin
to dellay notificatio
on, or Arkadiin and the invvestigatory pparty agree too an earlier nootification.
Arkad din will mainntain a record
d of all CPNI security breaaches, includding a descripption of the
breach h and the CPN NI involved, along with notifications
n ssent to law ennforcement annd affected
custommers.

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