PRCIS

A result driven professional, with 15.4 + years of total IT experience mainly in Telecom Domain in the area of

Business development, BSS-OSS SI Implementation and Telecom MS Operations (Maintenance & Support)

Core Competencies : Telecom BSS- OSS SI Implementation , Telecom Service Management / Operations

(Maintenance & Support) , E2E Program Management , Account Management, Client / Customer Delivery

management , Telecom Business Solution Designing, ITIL Process implementation, Transition Management ,

Partner Management

Having expertise in green field implementation of telecom BSS-OSS, Successfully done three green field telecom

BSS-OSS implementations, First as a General Manager IT with Tikona Digital networks Mumbai India , Second as a

Program Director with Tech Mahindra in Ghana Africa for Surfline 4G LTE Implementation project and Third as

Program Director with Tech Mahindra in NATCOM 4G VoLTE BSS-OSS Implementation project in Nigeria Africa.

Currently working with Tech Mahindra Limited since December 2012 and worked in different SI and MS Projects

in Middle-East and Africa region as Program Director / Operations Director.

Worked as Program Director with Tech Mahindra in NATCOM 4G VoLTE BSS-OSS Implementation project in

Nigeria Africa ( From August 2015 till May 2016 )

Worked as Operations Director with Tech-Mahindra Limited in Surfline MS Operations project and managed the

BSS-OSS telecom operations for Surfline Ghana for around 16 months (From April 2014 till July 2015 )

Worked as Program Director with Tech Mahindra in Surfline 4G LTE BSS-OSS Implementation project in Ghana

Africa ( From June 2013 till March 2014 )

Worked as Operations Director with Tech-Mahindra Limited in Bahrain and managed the BSS-OSS telecom

operations for Menatelecom for around 6 months (From Dec 2012 till May 2013 )

Was part of founder member of Tikona Digital networks Mumbai India and was actively involved in setting up

next generation Broadband services for residential, small enterprise and government institutions using 4G

Technologies.

Was heading the BSS-OSS vertical as General Manager IT and responsible for Business Development & Solution

Designing of BSS/OSS applications and their interfaces. Was also heading the governance body of BSS-OSS

operations

Done the set-up of telecom BSS-OSS IT infrastructure using Best in class applications covering Customer Care,

POS, self service, Billing with real time rating capability, Dunning, Voucher management, enterprise product

catalog, provisioning , inventory and partner management

CURRENT WORK EXPOSURE

Tech-Mahindra Limited Dec 2012 - till Date

Current and Previous Projects/Assignment in Tech-Mahindra:

Telecom BSS-OSS SI Implementation for NATCOM VoLTE project, Nigeria Africa

Role: Program Director, NATCOM 4G VoLTE Project
Since Aug 2015

Managed Services of BSS-OSS Operations and Maintenance for Surfline Communication, Ghana
Africa
Role: Operations Director, Surfline MS Project
Duration: 16 Months, April 2014 to July 2015

SI Implementation of Telecom BSS-OSS 4G LTE Implementation for Surfline Communication,

Ghana Africa
Role: Program Director, Surfline 4G LTE Project
Duration: 10 Month June 2013 To March 2014

Managed Services of BSS-OSS Operations and Maintenance for Menatelecom, Bahrain

Role: Operations Director, MS Menatelecom, Bahrain
Duration: 6 Months, Dec 2012 to June 2013

Telecom BSS-OSS SI Implementation for NATCOM VoLTE project, Nigeria Africa

Role: Program Director, NATCOM 4G VoLTE Project
Since Aug 2015

About NATCOM - NATCOM Consortium was formed by acquiring NITEL (Nigeria Telecom) and Ntel (Nigerian

mobile telecommunications ltd) . NATCOM consortium consists of Skye Bank, PCCW Hong Kong and Ericsson

Nigeria . NATCOM intends to do initial roll out a nationwide broadband network in Nigeria using LTE technology

for the delivery of broadband, multi-media and other related services.

NATCOM has awarded SI and MS 3 years deal to Tech Mahindra to provide an e2e turnkey solution for the Design,

Build, Launch and Operate Systems required for a 4G VoLTE rollout across three major cities of Nigeria (Abuja,

Lagos, and Port Harcourt)

Performed the Role of Program Director in NATCOM 4G VoLTE Project and implemented E2E Oracle stack and

setup BSS-OSS IT system for their pre-paid operations

Responsible for E2E program delivery , Planning and execution of all phases ( Design, Development, Testing and

Conversion) of IT Applications projects including cross-functional projects

Managed the program P&L and customer expectation

Ensured customer satisfaction

Review of business requirement with Business stake holders to understand the functional requirements and

process workflows and map it with the system's capability for both functional and non-functional requirements

Analyzing business processes, practices and systems to identify options for potential solutions and assessing them

for technical and business suitability

Providing guidance to business stakeholders in the establishment of effective and efficient business practices

Tracking of project milestones, providing risk mitigations, evaluating technical solutions with Natcom IT team
 Recommend technology solutions to improve business decision-making with a focus on the core systems,

technology strategies and standards

Managed Services of BSS-OSS Operations and Maintenance for Surfline Communication,

Ghana Africa
Role: Operations Director, Surfline MS Project Ghana Africa
Duration: 16 Months, April 2014 to July 2015

Performed the Role of Operations Director in Surfline MS Project

Responsible for complete BSS-OSS MS Operations for Surfline 4G LTE stack and ensured smooth Operations of

BSS-OSS system and all the Ops delivery in agreed SLA/KPI

Done the support and maintenance of E2E Oracle stack in production to manage Surflines prepaid and post-paid

BSS-OSS Operations

Managed the account P&L and customer expectation

Ensured customer satisfaction

Implemented the ITIL processes for effective and disciplined operations / service management

Review of Standard Operating Procedures and Processes

Coordinating with Surfline IT and Business team for BSS-OSS Ops support and implementation of all new

requirements/enhancements

Review of all Business requirements and converting them to technical solutions

Extended support to Surfline IT/ Business for BSS-OSS system Audits (Internal and External Audits)

Review of periodic internal audits of all BSS-OSS configurations and processes.

SI Implementation of Telecom BSS-OSS for Surfline Communication, Ghana Africa

Role: Program Director, Surfline 4G LTE Implementation , Ghana Africa
Since 10 Months, June 2013 to March 2014

About Customer - Surfline communications limited is a ghanaian owned company established in 2011. Surfline

planned to setting up the 4G LTE network to provide the premium quality wireless broadband connectivity and

related services to the ghanain market. Surfline launched its revolutionary 4G LTE network in 2014 to meet the

emergent and largely unfulfilled data needs of ghana's businesses, government agencies, professional communities

and residential users.

Performed the Role of Program Director in Surfline 4G LTE Project and implemented E2E Oracle stack and setup

BSS-OSS IT system to support their pre-paid and post-paid operations

Responsible for E2E program delivery , Planning and execution of all phases ( Design, Development, Testing and

Conversion) of IT Applications projects including cross-functional projects

Managed the program P&L and customer expectation

Ensured customer satisfaction

Done the review of business requirement with Business stake holders to understand the functional requirements

and process workflows and map it with the system's capability for both functional and non-functional

requirements
 Analyzing business processes, practices and systems to identify options for potential solutions and assessing them

for technical and business suitability

Provided guidance to business stakeholders in the establishment of effective and efficient business practices

Done tracking of project milestones, providing risk mitigations, evaluating technical solutions with Natcom IT

team

Recommend technology solutions to improve business decision-making with a focus on the core systems,

technology strategies and standards

Managed Services of BSS-OSS Operations and Maintenance for Menatelecom, Bahrain

Role: Operations Director, MS Menatelecom, Bahrain
Duration: 6 Months, Dec 2012 to June 2013

Performed the Role of Operations Director in Menatelecom MS Project in Bahrain

Responsible for complete BSS Operation for Menatelecom and Ensuring smooth Operations of BSS and all the Ops

delivery in agreed SLA/KPI

Running the Elitcores Crestel application in production to support prepaid and post paid BSS-OSS Operations

Managed the account P&L and customer expectation

Ensured customer satisfaction

Implemented the ITIL processes for effective and disciplined operations

Review of Standard Operating Procedures and Processes

Coordinating with Menatel Business team for BSS Ops support and implementation of all new

requirements/enhancements

Review of all Business requirements and converting them to technical solutions

Coordinating with Elitcore Development team to implement all the bug fixes , new requirements and

enhancements.

Providing support to Menatel for all BSS related Audits (Internal and External Audits)

Review of periodic audits of all BSS-OSS configurations and processes.

In-time delivery of Scheduled and Adhoc MIS Reports to Menatelecom management

PREVIOUS WORK EXPERIENCES

Worked as General Manager BSS-OSS with Tikona Digital Networks Pvt. Ltd, Mumbai, India for around 53

months (From July 2008 to Nov 2012)

Worked as Functional and Technical Lead with HCL Technologies Ltd, Chennai, India for around 8 months (From

Dec 2007 to July 2008)

Worked as Assistant General Manager with Reliance Communications Ltd, Navi Mumbai, India for around 46

months (from march 2004 to Dec 2007)

Worked as Software Engineer with Zenith InfoTech Ltd, Mumbai, India for over 18 months (from Oct 2002 to

March 2004)

Worked as Software Engineer with Indus Networks Ltd, Hyderabad, India for 20 months (from Feb 2001 to Sep

2002)
 Worked as trainee during Six Months e-commerce Diploma Course from Indus Networks Ltd., Hyderabad.

PREVIOUS WORK PROJECTS

Tikona Digital Networks, Mumbai July 2008 till Nov 2012

General Manager IT

Business Development & Solution Designing of BSS/OSS application

Driving the design and development of IT systems and the underling service delivery and integration platforms

Project Planning and execution of all phases ( Design, Development, Testing and Conversion) of IT Applications

projects including cross-functional projects

Designing and proposing high level software systems and process solutions

Analyzing existing processes, practices and systems to identify options for potential solutions and assessing them

for technical and business suitability

Planning and implementation of the change management in production for all new requirement, enhancements

and bug fixes

Review of business requirement with Business stake holders to understand the functional requirements and

process workflows and map it with the system's capability for both functional and non-functional requirements

Analyzing and conducting feasibility studies for proposed business requirements and solution designing

Review of low level and high level design , approach and effort estimation proposed by development team

Review of Functional Specification documents and design documents

Analysis and review of existing business processes in varied functional areas to identify capacities for process

improvement

Providing guidance to business stakeholders in the establishment of effective and efficient business practices

Providing guidance for post-implementation application support

Tracking of project milestones, providing risk mitigations, evaluating technical solutions with vendors.

Coordination of technical solution development across infrastructure, systems support, security and development

& requirement teams.

Working closely with Function Heads/ Product Managers / Senior Architects in developing solutions,

Recommend technology solutions to improve business decision-making with a focus on the core systems,

technology strategies and standards

Participating in business process improvement and technology initiatives to improve business performance

BSS-OSS Operations and Maintenance

Heading the governance of BSS-OSS Operations and Ensuring the smooth operations of BSS-OSS applications

and their interfaces in production environment

Running the E2E Oracle communication stack in production to support prepaid and post paid BSS-OSS

Operations

Using Best in class Oracle applications namely

 Siebel CRM 8.1.1 for Customer Care, POS, self service , partner management, lead and campaign

management, enterprise product catalog

Oracle BRM 7.3.1 for Pre-paid and post-paid Billing and invoicing, Real time and near real time rating,

product and rate plan management, Credit monitoring and dunning and Voucher management.

Oracle order and service management 6.3.1 , Oracle ASAP 5.2.3 - Activation Engine, Oracle UIM 7.0 - Unified

inventory management for service provisioning and service delivery

Sun Microsystems LDAP 3.0.2 for service authentication and to capture service profile information

Following the ITIL processes for effective and disciplined operations

Ensuring that the Live applications should continue to operate and be available to their agreed levels of

performance

Review of Standard Operating Procedures and Processes

Co-coordinating with operations and development team for providing rapid solutions/work around to business

according to their operational needs and planning the deployment of hot fixes/permanent solutions in UAT/

production environment

Review of business scenarios based on requirement and system feasibility

Responsible to review the business scenarios with operations team and planning of product rollout in production

Review of periodic audits of all BSS-OSS configurations and processes.

Develop and review audit and control processes to facilitate optimal service performance and operational integrity

Ensuring the in-time delivery of Scheduled and Adhoc MIS Reports to higher management

Actively involved for Internal and External Functional Training for operational process effectiveness

Managed end to end customer life cycle and service provisioning by analyzing issues during it & resolving them

with coordination

HCL Technologies Ltd, Chennai Dec 2007 till July 2008

Functional and Technical Lead,
Telecom operations, Service Management Platform

Active member of Operations transitioning team.

Responsible for managing the applications of service management platform in production environment for British

Telecom Project

Responsible for smooth operation of applications and their interfaces

Implementation of production releases and co-ordination with development team and all related stake holders

Managed Multi Service Intranet Platform Node Locator Tool (MSIP-NLT) application in production environment.

MSIP-NLT is an application accessed via intranet to enable network engineers to locate where the network nodes

physically sit within the network. The application identifies the nearest node based on the particular geographical

location. It is a warehouse of nodes and Consolidation units. It is used to find out the nearest node or

Consolidation unit from a particular location and also manages the updated node/switch information

MSIP-NLT application platform Unix (Sun Solaris 10) and back end used Oracle 9i; Module strength - 6
 Managed Network Control Layer - Event Collection and Alarm Translation (NCL ECAT) application in production

environment.

NCL ECAT application collects information on alarms and events that occur on the Transmission network. This

information is processed in real time and passed to Network Operation unit to assist them in managing the

network, collects alarms from SDH Network and forwards to Fault management system. ECAT application is

critical for the Network Maintenance; it receives the Network event information (alarms) from different element

managers monitoring the SDH Network and translates the alarms into a form that is understandable by the Fault

management system

NCL ECAT application platform Unix (Sun Solaris 10) and back end used Oracle 9i; Module strength - 7

Reliance Communications Ltd, Navi Mumbai March 2004 till Dec 2007
AGM BSS Operations,
Telecom- Wire line Broadband BSS Operations,

Managed Business Development and Operations of BSS applications, eCMD -Enterprise Credit Monitoring and

Collection Dunning , VoMS - Prepaid Voucher Management system, Singl.eView Telecom Billing , eCOM

-Enterprise Commercial Operations Management

eCMD application description: Enterprise Credit Monitoring and Collection Dunning Application is a Reliance

Proprietary application for monitoring the credit worthiness of the customer and executing appropriate dunning

actions based on the customers exposure / invoice ageing which includes the total outstanding and the unbilled

amount. The application has interfaces with Single. View (Billing System) for retrieving the account history of the

customer, Clarify for retrieving the customers CIOU details and TIBCO for initiate Call Barring, Suspend,

Restoration and Resumption MACDs

Responsible for designing and implementation of credit monitoring and collection dunning application,

implemented interface between eCMD Billing, Responsible for Implementation and making operational the

eCMDTibco- OMS-ClariTy interface for Barring and Restoration of services through eCMD

VoMS application description: Broadband wire-line prepaid Voucher management system is a Reliance Proprietary

application to provide prepaid services to wire-line Products and Services. The application has interfaces with IN,

Charging Gateway and SAP

Responsible for Implementation and making operational the Broadband wire-line prepaid Voucher management

system. Handling PIN generator, voucher Recharge, Generic Recharge, Balance Enquiry, Card Reader, VAM and

Charging Gateway applications

Singl.eView (Intec product) Telecom Billing system: Singl.eView Convergent Billing has been designed specifically

for new generation customer care and billing environments to increase competitive advantage by making it easier

to design, deliver, and bill the products and services customers want. It provides modules for billing, mediation,
 rating, discounting, and invoice generation. Singl.eView Convergent Billing is based on industry standard

architecture, relational database technology and interfaces, to ensure portability across operating platforms

Designing and Analyzing interface between Singl.eView and eCOM for Upfront Payments. Responsible for making

operational the ADC - Clarify interface for invoice Payments. Designing of Standard Operating Procedures for the

smooth functioning of the Billing System of the activities such as XML Upload, Customers Account and Service

Creation, Upfront Payment, Invoice Payments, and Adjustment Upload. And also responsible for MIS

Reconciliation of Customer and Service Creation, Service Activation, Upfront and Invoice Payments. Also handling

Prepaid Wire-line Voucher management system and Charging Gateway (Prepaid Billing for Data services)

eCOM Application description: Enterprise Commercial Operations Management used or Data Entry of Upfront

Payments at all Reliance Centers in India for Wire-line. System also allows generation of Pay-In-Slip to be sent to

Banks and also data feed export to Billing System. Updation of bounced Information sent by banks can also be

done through the software. All Payment Information is ultimately sent to SAP for reconciliation

Responsible for creating and documenting BRS for eCOM Software. Various responsibilities included Testing

Software in secluded environment, Deployment to various centers in major cities across India, Training of the

personnel and managing system after deployment

Zenith InfoTech Ltd, Mumbai Oct 2002 till March 2004

Software Developer, Banking Domain,

Worked as a software developer in BANK724 Bank Automation project

Project description: Banc724 provides bank with a unique set of functional modules that are tailored to the specific

banking requirements of that bank. It is an advanced Branch automation solution designed on Client Server

Architecture. It keeps a track of all day to day transactions in a bank viz., Cash flow, Voucher processing, Interest

charging, Various Deposit schemes maintenance, various Certificate issues, Passbook Maintenance, Remittances

Maintenance, RBI forms maintenance, etc. Creating users and passwords incorporates high level security. The

information maintained in the data-base is revealed through various types of user specific reports

Responsible in designing and development of below modules

Alpha Numeric Cheque Book module: The module involved Maintenance of Cheque Book in Alpha Numeric

format.

Standing Instructions Module: The module involves execution of a particular set of instructions given by a

customer to a bank to be executed periodically as per set of rules agreed upon by both of them

Reports: Various Reports related to day to day banking and also closing related reports were provided

Indus Networks Ltd, Hyderabad Feb 2001 till Sep 2002

Software Developer,

Worked as a software developer in website conversion project www.lasvegashomeshow.com

Responsibilities included Low Level Design, Code conversion from CFM to ASP
 Website description: This is Real Estate TV show of Las Vegas produced by Jeanette Daley of Daley Broadcast. This

Home Show is the most watched new home television program in Las Vegas. The site presents the community

features of different homebuilder on the Home Show. It also provides services like Construction & Upgrades,

Financial, Home Dcor, Home, Health & Safety, Insurance, and Realtors & Relocation Needs

Part of Development of Time and Attendance System (TAS) application

Application description: A wide range of Employee time and attendance reports helps to manage human

resources more effectively and identify undesirable attendance patterns before they become problematic. This is

report generation software. It reads the data collected from the data collection terminals and converts it into

database format for generation of employee reports. It also keeps track of all the employees real time data like

entry time, exit time, break time, department, category, shift schedule, leaves, tours, on duty, overtime. Access

control is another fantastic feature by which employee moments can be controlled

Responsibilities included High Level Design, Low Level Design, Unit Test Plan formation and reviewing, unit and

System testing, Code Debugging with Standard Application modules

ACADEMIC CREDENTIALS

B.E Mechanical (First Division with 65.7 % marks) from Ravi Shankar University, Raipur (C.G.)

XII th (First Division with 74.6 % marks) from Raipur (C.G.)

X th (First Division with 64.5 % marks) from Raipur (C.G.)

Six Months Diploma Course from Indus Networks Ltd. Hyderabad

MAJOR COMPETENCY AREARS AND FACILITATING FACTORS

Fast Application/Domain Knowledge understanding due to Engineering.

Analytical Skills Analyzing user requirements, Impact Analysis, Defect Analysis

Focus on Quality Process Capturing Quality Data, Believe in First-Time-Right, Knowledge of Quality

Requirements

Focus on Improvements Look for different ways to improve technology systems

Rigor in Reviews Thoroughly reviewing Functional Specifications, Design, Test Cases etc.

High Customer Orientation Showing concern for customers by delivering high quality service

Communication Express ideas clearly/persuasively, proficient in technical documentation, convey thoughts,

ideas concisely and clearly, effective written communication

Team Player Share information, contribution to group objectives

Goal Oriented

Flexibility Accommodative in work, time, location, pressure, technology, willing to learn and unlearn new

technologies
 Self-Management Assessing activities, prioritizing work, clear objectives, multitasking, self motivated

Taking Initiative Working proactively with minimum direction, seeking more info when not readily available

Open to New Ideas, Good Listening Skills, and Keeping abreast with new technologies

PERSONAL DETAILS

Date of Birth: 03rd September, 1975

Current Address: C- 301, The Royal Mirage, New Wakad Hinjewadi link road,

Hinjewadi, Pune, Pin: 411057

Permanent Address: Flat No 703, Goodwill Mansion, Plot any 15, Sector 26,

Vashi, Navi Mumbai, Pin: 400703

Passport No: Z3669232

Nationality: Indian

Language Known: Hindi, English, Oriya

Date